Mitie Hinckley, Leicestershire
Jul 28, 2021Full time
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication We are looking for passionate people to join our Mitie team that delivers exceptional every day; we offer a great place to work with many benefits. Salary: £10.50 p/hr Hours: Monday to Friday, 40 hrs per week, however, we can be flexible Contract: Fixed-term Your duties: To assist in carrying out all Administration Processes Accurately file manually and electronically as per business policy and procedures Ensuring operational paperwork is to corporate standards Updating Mitie interfacing web portal on a daily basis. Update internal and external databases and administration systems as required. Responsibility for capturing all Agency time records Support Line Manager in payroll processes To analyse reports and action where necessary Understand and observe MITIE and Client site rules at all times To observe all Company and Client statutory fire and safety regulations and to promote good safety habits and methods of work. To deal with any complaints that fall within the job holder's duties and report these immediately to the Cleaning Supervisor/ Site Manager. To undertake any other related duties which are within the job holder's capability, according to the needs of the business and as directed by the Line Manager. Benefits: Pension - We offer two pensions schemes - Scottish Widows and People Pension, so you can save money each month while you're working and look forwards to a comfortable retirement. Childcare vouchers, Cycle to Work scheme, Salary Finance, Employee Assistance Programe, Save As You Earn Scheme Mitie Stars is part of our reward package - it's our employee recognition scheme, the overall winner takes home a dream prize of their choice worth up to £15,000. Employee of the Month Scheme - it's our contract specific recognition scheme where we give out monthly vouchers of £25 & £50 and the overall winner takes home vouchers worth £300 MiDeals : Is our employee discount portal that provides fantastic savings at all our favourite high street stores. Life assurance for all employees we provide a lump sum of at least 1 x your basic pay (with a minimum lump sum payment of £10,000) will be paid to beneficiaries you have nominated. Free access to a Virtual GP Service for you and all members in your household. Access to online e-learning platform with more than 200 courses, including the English language. Experience in a similar role preferred but not necessary, we will provide you with comprehensive training to fully equip you with the knowledge and skills to succeed Administration experience essential Excellent communication and interpersonal skills Relevant experience of Microsoft packages - must have good working knowledge of Excel Excellent data entry skills Must have can-do attitude and flexible approach to the role Ability to manage own time and prioritise workload Relationship building skills - in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required Ability to work on own initiative to a high level of accuracy and to meet deadlines Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises Attention to details Well presented, professional appearance and attitude with a positive and professional approach Excellent time keeping skills and strong planning and organisational ability Excellent written and spoken communication skills Discretion in dealing with confidential information You will be required to complete the basic disclosure (DBS check) in line with the Contract requirements, we will arrange this for you. Health and Safety responsibilities: Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.