Job Title: Wireless Survey Engineer Location: United Kingdom Contract type: Contract (Outside IR35) About Concept Project Services team is expanding and looking for experienced Wireless Survey Engineers on a contract basis across the UK on an AdHoc basis. Our engineers work across various industries and with a diverse range of clients within the IT sector completing surveying works on a flexible basis. Position Overview: Engineers will be involved in wireless surveying covering a variety of IT clients on a flexible basis - this is the perfect opportunity for engineers seeking 1-2 days work flexibly. Typical Responsibilities Include (but are not limited to): Competitive Rates: Negotiable based on experience (Outside IR35). Ample working experience performing Wireless Survey. Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems. Possess expert knowledge of Wireless Network Infrastructure and Network Design Responsible for developing high-level and low-level survey design activities. Conduct site Surveys and include designs of RF Systems Ability to acquire new skills in a diverse environment. Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver. Excellent communication skills Demonstrated experience engineering and supporting network solutions. Candidates should be able to demonstrate the following: Proficiency with installation, troubleshooting, and configuration of a range of IT/EUC/EPOS/server, and/or networking devices. Understanding of latest Wi-Fi technologies Managing wired and wireless networks Strong networking fundamentals to include IP, DHCP, DNS. Thorough understanding of wireless RF, authentication, security, and network management. Virtual Private Networks (VPN) Ideally to have the following certifications RF Safety Awareness Rooftop Worker Safety & Access Working At Height Asbestos Awareness Additional Information: This role falls outside IR35 regulations, so payment will be processed through your own ltd company or an umbrella company. Opportunities for training and professional development. Travel expenses covered. Supportive company culture focused on teamwork and innovation. To apply hit the 'apply now' button or email (url removed)
Dec 14, 2024
Contractor
Job Title: Wireless Survey Engineer Location: United Kingdom Contract type: Contract (Outside IR35) About Concept Project Services team is expanding and looking for experienced Wireless Survey Engineers on a contract basis across the UK on an AdHoc basis. Our engineers work across various industries and with a diverse range of clients within the IT sector completing surveying works on a flexible basis. Position Overview: Engineers will be involved in wireless surveying covering a variety of IT clients on a flexible basis - this is the perfect opportunity for engineers seeking 1-2 days work flexibly. Typical Responsibilities Include (but are not limited to): Competitive Rates: Negotiable based on experience (Outside IR35). Ample working experience performing Wireless Survey. Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems. Possess expert knowledge of Wireless Network Infrastructure and Network Design Responsible for developing high-level and low-level survey design activities. Conduct site Surveys and include designs of RF Systems Ability to acquire new skills in a diverse environment. Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver. Excellent communication skills Demonstrated experience engineering and supporting network solutions. Candidates should be able to demonstrate the following: Proficiency with installation, troubleshooting, and configuration of a range of IT/EUC/EPOS/server, and/or networking devices. Understanding of latest Wi-Fi technologies Managing wired and wireless networks Strong networking fundamentals to include IP, DHCP, DNS. Thorough understanding of wireless RF, authentication, security, and network management. Virtual Private Networks (VPN) Ideally to have the following certifications RF Safety Awareness Rooftop Worker Safety & Access Working At Height Asbestos Awareness Additional Information: This role falls outside IR35 regulations, so payment will be processed through your own ltd company or an umbrella company. Opportunities for training and professional development. Travel expenses covered. Supportive company culture focused on teamwork and innovation. To apply hit the 'apply now' button or email (url removed)
Job Title: Wireless Survey Engineer Location: United Kingdom Contract type: Contract (Outside IR35) About Concept Project Services team is expanding and looking for experienced Wireless Survey Engineers on a contract basis across the UK on an AdHoc basis. Our engineers work across various industries and with a diverse range of clients within the IT sector completing surveying works on a flexible basis. Position Overview: Engineers will be involved in wireless surveying covering a variety of IT clients on a flexible basis - this is the perfect opportunity for engineers seeking 1-2 days work flexibly. Typical Responsibilities Include (but are not limited to): Competitive Rates: Negotiable based on experience (Outside IR35). Ample working experience performing Wireless Survey. Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems. Possess expert knowledge of Wireless Network Infrastructure and Network Design Responsible for developing high-level and low-level survey design activities. Conduct site Surveys and include designs of RF Systems Ability to acquire new skills in a diverse environment. Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver. Excellent communication skills Demonstrated experience engineering and supporting network solutions. Candidates should be able to demonstrate the following: Proficiency with installation, troubleshooting, and configuration of a range of IT/EUC/EPOS/server, and/or networking devices. Understanding of latest Wi-Fi technologies Managing wired and wireless networks Strong networking fundamentals to include IP, DHCP, DNS. Thorough understanding of wireless RF, authentication, security, and network management. Virtual Private Networks (VPN) Ideally to have the following certifications RF Safety Awareness Rooftop Worker Safety & Access Working At Height Asbestos Awareness Additional Information: This role falls outside IR35 regulations, so payment will be processed through your own ltd company or an umbrella company. Opportunities for training and professional development. Travel expenses covered. Supportive company culture focused on teamwork and innovation. To apply hit the 'apply now' button or email (url removed)
Dec 14, 2024
Contractor
Job Title: Wireless Survey Engineer Location: United Kingdom Contract type: Contract (Outside IR35) About Concept Project Services team is expanding and looking for experienced Wireless Survey Engineers on a contract basis across the UK on an AdHoc basis. Our engineers work across various industries and with a diverse range of clients within the IT sector completing surveying works on a flexible basis. Position Overview: Engineers will be involved in wireless surveying covering a variety of IT clients on a flexible basis - this is the perfect opportunity for engineers seeking 1-2 days work flexibly. Typical Responsibilities Include (but are not limited to): Competitive Rates: Negotiable based on experience (Outside IR35). Ample working experience performing Wireless Survey. Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems. Possess expert knowledge of Wireless Network Infrastructure and Network Design Responsible for developing high-level and low-level survey design activities. Conduct site Surveys and include designs of RF Systems Ability to acquire new skills in a diverse environment. Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver. Excellent communication skills Demonstrated experience engineering and supporting network solutions. Candidates should be able to demonstrate the following: Proficiency with installation, troubleshooting, and configuration of a range of IT/EUC/EPOS/server, and/or networking devices. Understanding of latest Wi-Fi technologies Managing wired and wireless networks Strong networking fundamentals to include IP, DHCP, DNS. Thorough understanding of wireless RF, authentication, security, and network management. Virtual Private Networks (VPN) Ideally to have the following certifications RF Safety Awareness Rooftop Worker Safety & Access Working At Height Asbestos Awareness Additional Information: This role falls outside IR35 regulations, so payment will be processed through your own ltd company or an umbrella company. Opportunities for training and professional development. Travel expenses covered. Supportive company culture focused on teamwork and innovation. To apply hit the 'apply now' button or email (url removed)
EUC Support & Software Administrator ( L1 & L2) Location: Stevenage ( 4 days/week) We are recruiting an engineer to administer, monitor and support a set of End User Computing applications and DevOps tools like Atlassian tools (Jira, Confluence & Bitbucket), Software installations, User Access Management and other basic user support activities. Right candidate will get an opportunity for on-the-job training and learn new technologies. Role Requirements/Desired Skills: 1. Must have good problem-solving skills. 2. Excellent communication skills. 3. Resourcefulness and ability to work under pressure. 4. To work flexibly - recognizing that many duties require to be undertaken out with normal working hours to minimise disruption to end-users. 5. To establish and maintain good working relationships with, colleagues, end-users and other professionals (eg, suppliers and software developers). 6. The ability to work with minimal supervision 7. You will have an analytical mind and the ability to adapt 8. To work assiduously on a task until completion (or referral to third parties, where appropriate). 9. To use remote support tools to manage remote systems and desktops. 10. To set up new users' accounts, profiles, user grups and deal with password issues. 11. Diagnosing, troubleshooting and resolving software, hardware, and network issues as and when required. 12. Responsible for documenting systems and infrastructure configuration, install and configuration guides through wiki. 13. To respond to service incidents within the times specified in any Service Level Agreement (SLA). 14. To provide basic software training and advice to end-users 15. To maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously. 16. Some knowledge and/or experience of Monitor environments and ensure their maintenance (Issues with memory, disc space, certificates, licenses etc.) 17. Knowledge of one or more of the following tools is a plus(/not mandatory): 1. Linux 2. Apache Tomcat 3. PostgreSQL 4. Artifactory 5. Jenkins 6. Git 7. ClearCase & ClearQuest Requirements: To flourish in this role: 1. A graduate degree or Technical apprentice. 2. 1 or 2 years of experience. 3. Right to work in the UK. 4. British nationality is mandatory or able to attain SC Clearance
Dec 11, 2024
Full time
EUC Support & Software Administrator ( L1 & L2) Location: Stevenage ( 4 days/week) We are recruiting an engineer to administer, monitor and support a set of End User Computing applications and DevOps tools like Atlassian tools (Jira, Confluence & Bitbucket), Software installations, User Access Management and other basic user support activities. Right candidate will get an opportunity for on-the-job training and learn new technologies. Role Requirements/Desired Skills: 1. Must have good problem-solving skills. 2. Excellent communication skills. 3. Resourcefulness and ability to work under pressure. 4. To work flexibly - recognizing that many duties require to be undertaken out with normal working hours to minimise disruption to end-users. 5. To establish and maintain good working relationships with, colleagues, end-users and other professionals (eg, suppliers and software developers). 6. The ability to work with minimal supervision 7. You will have an analytical mind and the ability to adapt 8. To work assiduously on a task until completion (or referral to third parties, where appropriate). 9. To use remote support tools to manage remote systems and desktops. 10. To set up new users' accounts, profiles, user grups and deal with password issues. 11. Diagnosing, troubleshooting and resolving software, hardware, and network issues as and when required. 12. Responsible for documenting systems and infrastructure configuration, install and configuration guides through wiki. 13. To respond to service incidents within the times specified in any Service Level Agreement (SLA). 14. To provide basic software training and advice to end-users 15. To maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously. 16. Some knowledge and/or experience of Monitor environments and ensure their maintenance (Issues with memory, disc space, certificates, licenses etc.) 17. Knowledge of one or more of the following tools is a plus(/not mandatory): 1. Linux 2. Apache Tomcat 3. PostgreSQL 4. Artifactory 5. Jenkins 6. Git 7. ClearCase & ClearQuest Requirements: To flourish in this role: 1. A graduate degree or Technical apprentice. 2. 1 or 2 years of experience. 3. Right to work in the UK. 4. British nationality is mandatory or able to attain SC Clearance
- Technical Solutions / Enterprise Architect - Markets Business Risk and Controls (SVP) Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Role Overview/What will you do: This is a senior technology role to partner with the Markets Innovation and Investments Markets Business Risk and controls area to support their technology decisions. As an Architect (Individual contributor), you will be expected to stay abreast of developments within your field, contribute to directional strategy, and be a recognized technical authority within the business unit. Key Responsibilities include (but not limited to): Drive the delivery of the digital solutions supporting the strategic rollout of the Front Office workflow toolset as well as delivering remediation of the EUC's. Oversee continuous support for the Markets Investment, providing technological assessment of the startup's portfolio/pipeline. Provide continuous support to the Accelerator area, assessing scalability and technological viability of previous projects, and serve as a technology SME on best delivery and development practices for the Accelerator team. Provide support to the business tech team in productionizing applications created within the space and buildout an integration of them into the wide Citi technology ecosystem. Partner with the UX and UI leader within the organization to enhance user experience and align UI and user flows with Citi standards. Support client connectivity initiatives by working on existing projects to accelerate tech development and drive development of new projects from proof-of-concept to minimize reliance on business resources. Own end-to-end technological development, including resourcing supplement asks, for the front-to-back business systems to enable new digital assets products. Provide technical ownership for blockchain infrastructure development, maintenance, and integrations with Citi systems. Build analytical capabilities that help the Markets Business Controls function derive insights to reduce risks in the firm's environment. Lead the Technical feasibility reviews for Markets GenAI use cases prior to submission for prioritization. Meet with stakeholders, program sponsors, and First & Second line of defence (LODs) to define end-to-end business processes, high-level scope, roadmap, and other operational requirements. Leverage GenAI and AI/ML solutions to facilitate the following: Aid testing automation by guiding businesses to define their controls and testing in a codified/well-structured manner. Avoid duplication of controls and monitoring definitions and tools. Framework to generate code from structured or codified monitoring definitions. Promote enterprise applications and simplify the architecture landscape. Retire duplicate functions and demonstrate technology and business efficiencies. Key Skills and Experience required: Willingness to stay hands-on (This role will suit an engineer that actively reads and writes code). Experience as a solution architect or enterprise architect within a Trading Organisation, Investment Bank, or similar environment with good exposure to front, middle, and back office functions and their business processes. Experience in designing end-to-end technical solutions that address complex business challenges while ensuring scalability, reliability, and maintainability of architectural designs. Experience executing a cross-functional architectural vision for IT systems through major, complex IT architecture projects. Experience developing technology road maps while keeping up-to-date with emerging technologies. Experience providing technical leadership and is responsible for developing components of, or the overall systems design. Experience translating complex business problems into sound technical solutions. Exposure to multiple, diverse technologies, platforms, and processing environments, specifically around Banking technologies. Any Beneficial / Nice to have skills and experience: Architectural certifications - TOGAF, ArchiMate, etc. would be beneficial but not a prerequisite. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you: By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), receive a competitive base salary, and enjoy additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance-related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Dec 05, 2024
Full time
- Technical Solutions / Enterprise Architect - Markets Business Risk and Controls (SVP) Overview Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Role Overview/What will you do: This is a senior technology role to partner with the Markets Innovation and Investments Markets Business Risk and controls area to support their technology decisions. As an Architect (Individual contributor), you will be expected to stay abreast of developments within your field, contribute to directional strategy, and be a recognized technical authority within the business unit. Key Responsibilities include (but not limited to): Drive the delivery of the digital solutions supporting the strategic rollout of the Front Office workflow toolset as well as delivering remediation of the EUC's. Oversee continuous support for the Markets Investment, providing technological assessment of the startup's portfolio/pipeline. Provide continuous support to the Accelerator area, assessing scalability and technological viability of previous projects, and serve as a technology SME on best delivery and development practices for the Accelerator team. Provide support to the business tech team in productionizing applications created within the space and buildout an integration of them into the wide Citi technology ecosystem. Partner with the UX and UI leader within the organization to enhance user experience and align UI and user flows with Citi standards. Support client connectivity initiatives by working on existing projects to accelerate tech development and drive development of new projects from proof-of-concept to minimize reliance on business resources. Own end-to-end technological development, including resourcing supplement asks, for the front-to-back business systems to enable new digital assets products. Provide technical ownership for blockchain infrastructure development, maintenance, and integrations with Citi systems. Build analytical capabilities that help the Markets Business Controls function derive insights to reduce risks in the firm's environment. Lead the Technical feasibility reviews for Markets GenAI use cases prior to submission for prioritization. Meet with stakeholders, program sponsors, and First & Second line of defence (LODs) to define end-to-end business processes, high-level scope, roadmap, and other operational requirements. Leverage GenAI and AI/ML solutions to facilitate the following: Aid testing automation by guiding businesses to define their controls and testing in a codified/well-structured manner. Avoid duplication of controls and monitoring definitions and tools. Framework to generate code from structured or codified monitoring definitions. Promote enterprise applications and simplify the architecture landscape. Retire duplicate functions and demonstrate technology and business efficiencies. Key Skills and Experience required: Willingness to stay hands-on (This role will suit an engineer that actively reads and writes code). Experience as a solution architect or enterprise architect within a Trading Organisation, Investment Bank, or similar environment with good exposure to front, middle, and back office functions and their business processes. Experience in designing end-to-end technical solutions that address complex business challenges while ensuring scalability, reliability, and maintainability of architectural designs. Experience executing a cross-functional architectural vision for IT systems through major, complex IT architecture projects. Experience developing technology road maps while keeping up-to-date with emerging technologies. Experience providing technical leadership and is responsible for developing components of, or the overall systems design. Experience translating complex business problems into sound technical solutions. Exposure to multiple, diverse technologies, platforms, and processing environments, specifically around Banking technologies. Any Beneficial / Nice to have skills and experience: Architectural certifications - TOGAF, ArchiMate, etc. would be beneficial but not a prerequisite. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you: By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), receive a competitive base salary, and enjoy additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance-related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
We are AMS, a global total workforce solutions firm enabling organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim solutions and temporary resources. Job description - the role Our client, Deutsche Bank, is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives them an established position in Europe plus a significant presence in the Americas and Asia Pacific. Deutsche Bank offers their clients commercial and investment banking, retail banking, and transaction banking as well as ground-breaking asset and wealth management products and services. On behalf of Deutsche Bank, AMS is now looking for a Technical Product Manager - MS Teams for a 12-month contract based in London (hybrid - 3 days) on a PAYE basis. The role is for a Technical Product Manager working within the MS Teams Product Team in End User Computing. EUC is a 500+ strong global technology department that designs, delivers, and supports end user technology products at the core of the Deutsche Bank workplace environment. Key responsibilities: Key technical contact for MS Teams Product Management into the MS Teams Engineering & Service Operations teams within the Collaboration Squad. Technical vendor management, engaging with Microsoft and other vendors as required on matters relating to MS Teams. Key contributor to the definition and execution of the MS Teams product roadmap. Key contributor to the MS Teams product strategy. Skills and Qualifications: Comprehensive understanding of the Microsoft Teams environment, product features, and services. (essential) Experience as a Product Manager. (essential) Strong understanding in telecommunications and Unified Communications Systems. Experience with Intune / Entra Device Management. High degree of interpersonal skills and the ability to communicate effectively is essential. About the client Deutsche Bank's Values: Our values define the working environment we strive to create - diverse, supportive, and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights, and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination, and retaliation. Please note that for the duration of this assignment, you will be working as an external resource engaged by AMS based on site at Deutsche Bank.
Dec 03, 2024
Full time
We are AMS, a global total workforce solutions firm enabling organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim solutions and temporary resources. Job description - the role Our client, Deutsche Bank, is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives them an established position in Europe plus a significant presence in the Americas and Asia Pacific. Deutsche Bank offers their clients commercial and investment banking, retail banking, and transaction banking as well as ground-breaking asset and wealth management products and services. On behalf of Deutsche Bank, AMS is now looking for a Technical Product Manager - MS Teams for a 12-month contract based in London (hybrid - 3 days) on a PAYE basis. The role is for a Technical Product Manager working within the MS Teams Product Team in End User Computing. EUC is a 500+ strong global technology department that designs, delivers, and supports end user technology products at the core of the Deutsche Bank workplace environment. Key responsibilities: Key technical contact for MS Teams Product Management into the MS Teams Engineering & Service Operations teams within the Collaboration Squad. Technical vendor management, engaging with Microsoft and other vendors as required on matters relating to MS Teams. Key contributor to the definition and execution of the MS Teams product roadmap. Key contributor to the MS Teams product strategy. Skills and Qualifications: Comprehensive understanding of the Microsoft Teams environment, product features, and services. (essential) Experience as a Product Manager. (essential) Strong understanding in telecommunications and Unified Communications Systems. Experience with Intune / Entra Device Management. High degree of interpersonal skills and the ability to communicate effectively is essential. About the client Deutsche Bank's Values: Our values define the working environment we strive to create - diverse, supportive, and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights, and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination, and retaliation. Please note that for the duration of this assignment, you will be working as an external resource engaged by AMS based on site at Deutsche Bank.
Senior End User Computing Engineer Location: London Bridge Job Type: Full-time, 37.5 hours per week Contract Type: Permanent HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all technology infrastructure components, as well as managing applications, services, storage, networking, and connectivity elements used in day-to-day operations. What you'll do: Ensure that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluate new system software and recommend adoption if appropriate. Plan the provisioning and testing of new versions of system software. Investigate and coordinate the resolution of potential and actual service problems. Ensure that operational procedures and diagnostics for system software are current, accessible, and well understood. Provide technical leadership to optimize the performance of IT infrastructure. Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services. Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Align to service expectations, security requirements, and other quality standards. Ensure that operational procedures and documentation are fit for purpose and kept up to date. Identify, record, monitor, and resolve operational issues. Provide appropriate status and other reports to specialists, users, and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? HCA has become one of the world's leading healthcare providers, investing over £500 million in the latest treatments, technology, techniques, medication, and facilities. We offer unrivalled opportunities for career progression and working conditions that prioritize both mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits. Discounts with over 800 major retailers. Diversity and Inclusion We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and each other. We're creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential. About Us Life with us means taking pride in your team and delivering the highest quality care. We'll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK, and varied, interesting work. As part of HCA Healthcare US, the world's largest healthcare company, we promise that you'll learn from experts in every department and that your opportunities will be endless. HCA Healthcare: Over 50 years of creating a healthier tomorrow
Nov 30, 2024
Full time
Senior End User Computing Engineer Location: London Bridge Job Type: Full-time, 37.5 hours per week Contract Type: Permanent HCA Healthcare UK's Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses. The ITG Technology Delivery team is responsible for maintaining all technology infrastructure components, as well as managing applications, services, storage, networking, and connectivity elements used in day-to-day operations. What you'll do: Ensure that system software is provisioned and configured to facilitate the achievement of service objectives. Evaluate new system software and recommend adoption if appropriate. Plan the provisioning and testing of new versions of system software. Investigate and coordinate the resolution of potential and actual service problems. Ensure that operational procedures and diagnostics for system software are current, accessible, and well understood. Provide technical leadership to optimize the performance of IT infrastructure. Investigate and manage the adoption of tools, techniques, and processes (including automation) for the management of systems and services. Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Align to service expectations, security requirements, and other quality standards. Ensure that operational procedures and documentation are fit for purpose and kept up to date. Identify, record, monitor, and resolve operational issues. Provide appropriate status and other reports to specialists, users, and managers. As part of joining the EUC team, you will be involved in working on the following: EUD Offering and Standards EUD Management via SCCM Messaging - Office 365, Teams, Email Citrix - App and Desktop deployment MDM - InTune and JAMF Why HCA UK? HCA has become one of the world's leading healthcare providers, investing over £500 million in the latest treatments, technology, techniques, medication, and facilities. We offer unrivalled opportunities for career progression and working conditions that prioritize both mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits. Discounts with over 800 major retailers. Diversity and Inclusion We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and each other. We're creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential. About Us Life with us means taking pride in your team and delivering the highest quality care. We'll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK, and varied, interesting work. As part of HCA Healthcare US, the world's largest healthcare company, we promise that you'll learn from experts in every department and that your opportunities will be endless. HCA Healthcare: Over 50 years of creating a healthier tomorrow
An exciting opportunity awaits an experienced 2nd line IT Engineer in Swindon. The successful candidate will have a strong technical background and a passion for providing exceptional service and innovative solutions. You will troubleshoot and support BAU mainly; Server Management and EUC in a modern workplace environment using Intune, Azure, 365 and much more. Client Details Our customer is a reputable Building and Construction business located in Swindon. The company prides itself on its commitment to innovation and the provision of world-class services. This role is 5 days a week on site to support computer users with troubleshooting, projects and BAU. Description The 2nd line IT Engineer will: Provide second/third-line technical support, resolving complex issues and escalating when necessary. Ensure proper documentation of incidents and service requests. Maintain and troubleshoot hardware and software systems. Ensure the optimal performance of all IT systems and infrastructure. Collaborate with team members to develop and implement IT projects. Assist in the creation of operational procedures and policies. Provide training to staff on new technologies and systems. Stay informed about the latest trends in technology and business services. Tech Stack: Windows Desktop 10 & 11 Microsoft Intune & Defender Microsoft Office 365 Windows Server 2016+, Linux, Virtual appliances, SQL Server. Networking - LAN, vLAN, WAN, Fixed lines, Switches, Routers, IP Telephony, Wireless. Veeam Backup Ubiquiti UniFi Wireless/ Gateways / Networking & CCTV Security - Firewalls, VPN, Azure App Proxy, MFA. Virtualisation - VMware, SAN, Azure, Remote Desktop. Cloud Services - Azure, M365, Email, Office and Third Party Active Directory - Hybrid Azure On Prem Monitoring, Patching and Vulnerability Management Profile A successful 2nd line IT Engineer should have: Strong knowledge and experience of hardware, software, and network troubleshooting. Excellent problem-solving skills and a strong attention to detail. Proven ability to work independently and as part of a team. Strong communication skills, both written and verbal. Knowledge of ITIL processes and methodologies. Driving licence and own transport - essential Technical Knowledge Required: Strong knowledge of Windows Servers, Microsoft 365, Active Directory and VMWare. Hands-on demonstrable experience with server infrastructure and networking; LAN, vLAN, WAN, VPN's etc. Microsoft Intune & Defender. Job Offer Salary up to 37,000 per annum 5 days per week on site, Central Swindon Working hours are 7am - 3:30pm / 8:30am - 5pm 9:30am - 6pm (Shifts vary each week, split between the team) Generous holiday allowance and a comprehensive benefits package. A positive and collaborative company culture that values innovation and teamwork. A chance to work with a diverse and talented team in the business services industry. Opportunities for professional development and growth within the company. This is a great opportunity for an experienced 2nd Line Engineer looking to take on more 3rd line responsibility. If you have the skills and passion for this role, we encourage you to apply.
Nov 26, 2024
Full time
An exciting opportunity awaits an experienced 2nd line IT Engineer in Swindon. The successful candidate will have a strong technical background and a passion for providing exceptional service and innovative solutions. You will troubleshoot and support BAU mainly; Server Management and EUC in a modern workplace environment using Intune, Azure, 365 and much more. Client Details Our customer is a reputable Building and Construction business located in Swindon. The company prides itself on its commitment to innovation and the provision of world-class services. This role is 5 days a week on site to support computer users with troubleshooting, projects and BAU. Description The 2nd line IT Engineer will: Provide second/third-line technical support, resolving complex issues and escalating when necessary. Ensure proper documentation of incidents and service requests. Maintain and troubleshoot hardware and software systems. Ensure the optimal performance of all IT systems and infrastructure. Collaborate with team members to develop and implement IT projects. Assist in the creation of operational procedures and policies. Provide training to staff on new technologies and systems. Stay informed about the latest trends in technology and business services. Tech Stack: Windows Desktop 10 & 11 Microsoft Intune & Defender Microsoft Office 365 Windows Server 2016+, Linux, Virtual appliances, SQL Server. Networking - LAN, vLAN, WAN, Fixed lines, Switches, Routers, IP Telephony, Wireless. Veeam Backup Ubiquiti UniFi Wireless/ Gateways / Networking & CCTV Security - Firewalls, VPN, Azure App Proxy, MFA. Virtualisation - VMware, SAN, Azure, Remote Desktop. Cloud Services - Azure, M365, Email, Office and Third Party Active Directory - Hybrid Azure On Prem Monitoring, Patching and Vulnerability Management Profile A successful 2nd line IT Engineer should have: Strong knowledge and experience of hardware, software, and network troubleshooting. Excellent problem-solving skills and a strong attention to detail. Proven ability to work independently and as part of a team. Strong communication skills, both written and verbal. Knowledge of ITIL processes and methodologies. Driving licence and own transport - essential Technical Knowledge Required: Strong knowledge of Windows Servers, Microsoft 365, Active Directory and VMWare. Hands-on demonstrable experience with server infrastructure and networking; LAN, vLAN, WAN, VPN's etc. Microsoft Intune & Defender. Job Offer Salary up to 37,000 per annum 5 days per week on site, Central Swindon Working hours are 7am - 3:30pm / 8:30am - 5pm 9:30am - 6pm (Shifts vary each week, split between the team) Generous holiday allowance and a comprehensive benefits package. A positive and collaborative company culture that values innovation and teamwork. A chance to work with a diverse and talented team in the business services industry. Opportunities for professional development and growth within the company. This is a great opportunity for an experienced 2nd Line Engineer looking to take on more 3rd line responsibility. If you have the skills and passion for this role, we encourage you to apply.
EUC Support Engineer is required by a nationwide IT Solutions Provider for paying up to £28k, based onsite for a client in Westminster. Due to the nature of this client and the site, all candidates must hold SC Clearance or have previously held clearance and are happy to undertake a new application. The successful Support Engineer will have worked in an ITIL environment and be process and structur click apply for full job details
Feb 01, 2024
Full time
EUC Support Engineer is required by a nationwide IT Solutions Provider for paying up to £28k, based onsite for a client in Westminster. Due to the nature of this client and the site, all candidates must hold SC Clearance or have previously held clearance and are happy to undertake a new application. The successful Support Engineer will have worked in an ITIL environment and be process and structur click apply for full job details
VIP Executive IT Support Specialist - Field Service, EUC, Desk Side support, MAC, Windows, MS Office, IT Support Engineer, VPN, Audio, Network. Rate: £100 per day (Inside IR35) Location: Buckinghamshire, HP8 Work mode: Onsite 5 days per week Contract duration: 6 months + extendable Start date: December/January Job Description As a member of the Field Service Operations team, the candidate will provide high-quality support with exceptional customer service, technical expertise, and timelines. This position has frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site Services department. The candidate will also support (Smart Hands and Eyes) other IT teams including Audio Visual, Network (Date and voice), and Servers. This senior technician should clearly understand the response and resolution urgency at the Executive level and be able to set and manage customer expectations to avoid negative impact on business and customer experience, providing a resolution in a timely fashion including workarounds when needed. A can-do and extra-mile attitude is a must. Key roles and responsibilities Soft Skills are a key component of this resource Face-to-face and remote support White Glove Oriented (elevated level of care and detail) Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc. Audio Visual support understanding Basic level of knowledge of Mac devices Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users. Identifies potential issues that could adversely impact end-user experience and follow through on action steps to prevent them. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate vendor support (eg, Hardware vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in emergencies at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network and voice devices Desired Qualifications or relevant experience: BS/BA in Computer Science, Information systems, or an equivalent combination of education and experience 5 years of experience in service delivery and end-user hardware and software configuration and troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience supporting Windows Operating Systems (including 11), MS Office, VPN (Virtual Private Network), local and Network printing, notebooks, and mobile devices. Software IMAC and troubleshooting of a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites (cluster sites). Smart Hands and Eyes support for network-related issues. Should be able to lift weights up to 30 lbs at waist level. Job Description As a member of the Field Service Operations team, the candidate will provide high quality support with exceptional customer service, technical expertise, and timelines. This position has frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site Services department. The candidate will also support (Smart Hands and Eyes) other IT teams including Audio Visual, Network (Date and voice), and Servers. This senior technician should clearly understand the response and resolution urgency at Executive level and be able to set and manage customer expectations to avoid negative impact on business and customer experience, providing a resolution on a timely fashion including work arounds when needed. A can do and extra mile attitude is a must. Key roles and responsibilities Soft Skills are a key component for this resource Face to face and remote support White Glove Oriented (elevated level of care and detail) Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Audio Visual support understanding Basic level of knowledge on Mac devices Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users. Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate vendor support (eg, Hardware vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in emergencies at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network and voice devices Desired Qualifications or relevant experience: BS/BA in Computer Science, Information systems, or an equivalent combination of education and experience 5 years of experience in service delivery and end user hardware and software configuration and troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience supporting Windows Operating Systems (including 11), MS Office, VPN (Virtual Private Network), local and Network printing, notebooks and mobile devices. Software IMAC and troubleshooting of a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites (cluster sites). Smart Hands and Eyes support for network related issues. Should be able to lift weights up to 30lbs at waist level.
Dec 06, 2023
Contractor
VIP Executive IT Support Specialist - Field Service, EUC, Desk Side support, MAC, Windows, MS Office, IT Support Engineer, VPN, Audio, Network. Rate: £100 per day (Inside IR35) Location: Buckinghamshire, HP8 Work mode: Onsite 5 days per week Contract duration: 6 months + extendable Start date: December/January Job Description As a member of the Field Service Operations team, the candidate will provide high-quality support with exceptional customer service, technical expertise, and timelines. This position has frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site Services department. The candidate will also support (Smart Hands and Eyes) other IT teams including Audio Visual, Network (Date and voice), and Servers. This senior technician should clearly understand the response and resolution urgency at the Executive level and be able to set and manage customer expectations to avoid negative impact on business and customer experience, providing a resolution in a timely fashion including workarounds when needed. A can-do and extra-mile attitude is a must. Key roles and responsibilities Soft Skills are a key component of this resource Face-to-face and remote support White Glove Oriented (elevated level of care and detail) Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc. Audio Visual support understanding Basic level of knowledge of Mac devices Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users. Identifies potential issues that could adversely impact end-user experience and follow through on action steps to prevent them. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate vendor support (eg, Hardware vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in emergencies at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network and voice devices Desired Qualifications or relevant experience: BS/BA in Computer Science, Information systems, or an equivalent combination of education and experience 5 years of experience in service delivery and end-user hardware and software configuration and troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience supporting Windows Operating Systems (including 11), MS Office, VPN (Virtual Private Network), local and Network printing, notebooks, and mobile devices. Software IMAC and troubleshooting of a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites (cluster sites). Smart Hands and Eyes support for network-related issues. Should be able to lift weights up to 30 lbs at waist level. Job Description As a member of the Field Service Operations team, the candidate will provide high quality support with exceptional customer service, technical expertise, and timelines. This position has frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site Services department. The candidate will also support (Smart Hands and Eyes) other IT teams including Audio Visual, Network (Date and voice), and Servers. This senior technician should clearly understand the response and resolution urgency at Executive level and be able to set and manage customer expectations to avoid negative impact on business and customer experience, providing a resolution on a timely fashion including work arounds when needed. A can do and extra mile attitude is a must. Key roles and responsibilities Soft Skills are a key component for this resource Face to face and remote support White Glove Oriented (elevated level of care and detail) Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Audio Visual support understanding Basic level of knowledge on Mac devices Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users. Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate vendor support (eg, Hardware vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in emergencies at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network and voice devices Desired Qualifications or relevant experience: BS/BA in Computer Science, Information systems, or an equivalent combination of education and experience 5 years of experience in service delivery and end user hardware and software configuration and troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience supporting Windows Operating Systems (including 11), MS Office, VPN (Virtual Private Network), local and Network printing, notebooks and mobile devices. Software IMAC and troubleshooting of a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites (cluster sites). Smart Hands and Eyes support for network related issues. Should be able to lift weights up to 30lbs at waist level.
Role: EUC Engineer/EUC Technical SME Location: Solihull, West Midlands - 2 days a week onsite Salary: £50,000 per annum plus company benefits We are looking for a customer facing EUC Engineer/SME to work for a large and highly successful services client, to provide senior level technical support and troubleshooting to internal and external users. This is a large-scale role, and you will be responsible for supporting over 10,000+ users across different areas of the business. Skills/Experience required - Strong experience working as an EUC Engineer/EUC environments - experience of both old and new EUC tech is required Ability to write Group Policy from scratch as well as tweak and update Strong Active Directory & Group Policy Able to work automatously, and be customer facing Able to review requirements and develop solutions Experience of working with offshore service providers and working within a remote team Strong background working in managed desktop environments Excellent Windows experience (ideally 10 or above) Excellent experience with SCCM Good understanding of application packaging Experience working with InTune/Endpoint, Auto Pilot, Windows Defender toolset experience The starting salary is to £50,000 per annum and also comes with great benefits including 6% Matched Pension, Childcare vouchers and Bike4Work scheme. The successful applicant will need to go through an SC Clearance process - please be aware of this when applying for the role. You must be a UK Citizen or have lived in the UK for a minimum of 5 years. If you are interested in being considered, please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Dec 05, 2023
Full time
Role: EUC Engineer/EUC Technical SME Location: Solihull, West Midlands - 2 days a week onsite Salary: £50,000 per annum plus company benefits We are looking for a customer facing EUC Engineer/SME to work for a large and highly successful services client, to provide senior level technical support and troubleshooting to internal and external users. This is a large-scale role, and you will be responsible for supporting over 10,000+ users across different areas of the business. Skills/Experience required - Strong experience working as an EUC Engineer/EUC environments - experience of both old and new EUC tech is required Ability to write Group Policy from scratch as well as tweak and update Strong Active Directory & Group Policy Able to work automatously, and be customer facing Able to review requirements and develop solutions Experience of working with offshore service providers and working within a remote team Strong background working in managed desktop environments Excellent Windows experience (ideally 10 or above) Excellent experience with SCCM Good understanding of application packaging Experience working with InTune/Endpoint, Auto Pilot, Windows Defender toolset experience The starting salary is to £50,000 per annum and also comes with great benefits including 6% Matched Pension, Childcare vouchers and Bike4Work scheme. The successful applicant will need to go through an SC Clearance process - please be aware of this when applying for the role. You must be a UK Citizen or have lived in the UK for a minimum of 5 years. If you are interested in being considered, please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
EUC Support Engineer £200 a day Inside IR35 Woking 5 days a week 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Ensure excellent verbal and written communications are applied at all times. Ensure appropriate and up-to-date documentation is maintained at all times. Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Client Specific: Maintain operational documentation, to include runbooks and standard operating procedures. Resident onsite support services covering: Install, Move, Add/Change, De-Installation (IMACD) for typical end user computing activities. Windows and MAC PC Installation, replacements and laptop provisioning within the site the engineer is based at. Hardware break-fix by the engineer for out of warranty devices, using available spares and engagement of with third party suppliers where available in-country. Liaising with suppliers for any in warranty break-fix ticket. When a single part, or a whole unit swap is available to the Engineer, the ticket will be resolved by the Engineer Asset management activities, ensuring an accurate records are held in the central management database and that assets are effectively tracked and reported. Desk side software support - Providing remediation of application software, installation, removal, or configurations in-person, or using remote support tool. Hand & eyes support for the offshore Workplace services team as part of incident resolution or vendor visits. Tape handling, supporting with local back-up tape changes. Print services support, in relation to assisting with vendor repairs, consumables provision, commission/decommission and local troubleshooting with user print failures. Meeting and event support, preparing rooms with IT related equipment and troubleshooting functionality of devices. Logging tickets for vendor support and escorting vendors on site. IT stock management to maintain Customer owned replacement devices and parts in working order notifying the Customer of any devices that are needed to be added or scrapped as needed Build and distribution of IT stock between sites and maintaining centralised records. Assist with Non-Standard Service requests (NSSR) such as off one-off specialised software installations, or hardware configurations. Hardware Supported: Personal Computers and notebooks Apple Macs Printers at the local site Tablets, Thin Client devices and smartphones Touch panels Mobile device configuration (Android and iOS) Upgrading firmware and configuring handheld scanners at distribution locations Software Support includes: Operating Systems Windows and MAC OSX Office Suites Web browsers Project Management Tools Communication platform All line of business applications Remote Site Support includes: Use remote support tools provided by client Video and audio Microsoft Teams call support Remote stock management Shipping equipment between sites to satisfy runbook stock levels Assisting unattended sites fulfil new starter and leaver requests for IT equipment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 20, 2022
Contractor
EUC Support Engineer £200 a day Inside IR35 Woking 5 days a week 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Ensure excellent verbal and written communications are applied at all times. Ensure appropriate and up-to-date documentation is maintained at all times. Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Client Specific: Maintain operational documentation, to include runbooks and standard operating procedures. Resident onsite support services covering: Install, Move, Add/Change, De-Installation (IMACD) for typical end user computing activities. Windows and MAC PC Installation, replacements and laptop provisioning within the site the engineer is based at. Hardware break-fix by the engineer for out of warranty devices, using available spares and engagement of with third party suppliers where available in-country. Liaising with suppliers for any in warranty break-fix ticket. When a single part, or a whole unit swap is available to the Engineer, the ticket will be resolved by the Engineer Asset management activities, ensuring an accurate records are held in the central management database and that assets are effectively tracked and reported. Desk side software support - Providing remediation of application software, installation, removal, or configurations in-person, or using remote support tool. Hand & eyes support for the offshore Workplace services team as part of incident resolution or vendor visits. Tape handling, supporting with local back-up tape changes. Print services support, in relation to assisting with vendor repairs, consumables provision, commission/decommission and local troubleshooting with user print failures. Meeting and event support, preparing rooms with IT related equipment and troubleshooting functionality of devices. Logging tickets for vendor support and escorting vendors on site. IT stock management to maintain Customer owned replacement devices and parts in working order notifying the Customer of any devices that are needed to be added or scrapped as needed Build and distribution of IT stock between sites and maintaining centralised records. Assist with Non-Standard Service requests (NSSR) such as off one-off specialised software installations, or hardware configurations. Hardware Supported: Personal Computers and notebooks Apple Macs Printers at the local site Tablets, Thin Client devices and smartphones Touch panels Mobile device configuration (Android and iOS) Upgrading firmware and configuring handheld scanners at distribution locations Software Support includes: Operating Systems Windows and MAC OSX Office Suites Web browsers Project Management Tools Communication platform All line of business applications Remote Site Support includes: Use remote support tools provided by client Video and audio Microsoft Teams call support Remote stock management Shipping equipment between sites to satisfy runbook stock levels Assisting unattended sites fulfil new starter and leaver requests for IT equipment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
EUC Team Lead £240 a day Inside IR35 5 days a week in Woking 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Providing a support network for your colleagues will be of great importance to make sure productivity and morale remains high and client sees a resilient and robust service. You will be responsible for: BAU Support which include but are not limited to the following: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS/Android). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times Operational Lead: Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 19, 2022
Contractor
EUC Team Lead £240 a day Inside IR35 5 days a week in Woking 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Providing a support network for your colleagues will be of great importance to make sure productivity and morale remains high and client sees a resilient and robust service. You will be responsible for: BAU Support which include but are not limited to the following: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS/Android). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times Operational Lead: Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Location: Woking - 5 days on-site Start date: 4th Jan IR35 status: Role is inside IR35 Monarch are working with a leading insurance organisation who are looking to bring on a Junior IT Engineer. This role is a great opportunity for the right person to join a growing team throughout 2023, you will need experience in the below to be successful: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOSAndroid). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times . If you're looking for a new assignment then please do apply. If you need any more information please do not hesitate from dropping me a line.
Dec 19, 2022
Contractor
Location: Woking - 5 days on-site Start date: 4th Jan IR35 status: Role is inside IR35 Monarch are working with a leading insurance organisation who are looking to bring on a Junior IT Engineer. This role is a great opportunity for the right person to join a growing team throughout 2023, you will need experience in the below to be successful: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOSAndroid). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times . If you're looking for a new assignment then please do apply. If you need any more information please do not hesitate from dropping me a line.
EUC Desktop Engineer, 1st Line Support, Perm, Guildford, £28k + Benefits This role is required to provide desk side operational support for our client on site, with the primary role being the management of the concierge support and VIP services, as well as incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. You will be responsible for: AV/Meeting Rooms and Desktop Client Services including but not limited to - Screens, Phones, desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management. Provide Support for all meeting room requests and issues, ensure all work is logged and accounted for in Remedy Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. Complete Laptop, Desktop setup prior to deployment to the user Provide hands on' support for deployment of new equipment or resolution of faulty equipment Software break/fix; installs. Printer and Manage Print knowledge What you'll be doing: You will be an EUC Desktop Engineer, with a good working knowledge of the Windows OS environment, Office and basic network knowledge, as well as some AV knowledge, supported by an IT qualification. You will also be comfortable with hands on physical work within the wider office. You will have experience of working in a Service Desk/Desktop environment, have excellent customer skills, as well as VIP support knowledge You will have the ability to manage your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a can-do' attitude and complete calls/tasks by agreed deadlines. The role requires a good understanding of the ITIL methodology as well as excellent administration and communication skills.? This is an urgent requirement and if you would like to know more around this opportunity please apply directly or contact me at (see below)
Dec 19, 2022
Full time
EUC Desktop Engineer, 1st Line Support, Perm, Guildford, £28k + Benefits This role is required to provide desk side operational support for our client on site, with the primary role being the management of the concierge support and VIP services, as well as incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. You will be responsible for: AV/Meeting Rooms and Desktop Client Services including but not limited to - Screens, Phones, desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management. Provide Support for all meeting room requests and issues, ensure all work is logged and accounted for in Remedy Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. Complete Laptop, Desktop setup prior to deployment to the user Provide hands on' support for deployment of new equipment or resolution of faulty equipment Software break/fix; installs. Printer and Manage Print knowledge What you'll be doing: You will be an EUC Desktop Engineer, with a good working knowledge of the Windows OS environment, Office and basic network knowledge, as well as some AV knowledge, supported by an IT qualification. You will also be comfortable with hands on physical work within the wider office. You will have experience of working in a Service Desk/Desktop environment, have excellent customer skills, as well as VIP support knowledge You will have the ability to manage your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a can-do' attitude and complete calls/tasks by agreed deadlines. The role requires a good understanding of the ITIL methodology as well as excellent administration and communication skills.? This is an urgent requirement and if you would like to know more around this opportunity please apply directly or contact me at (see below)
M365, Engineer, Specialist, Active Directory, Azure, SC Clearance, SC Cleared Permanent, Birmingham We are looking for an M365 Engineer to join our client based in Birmingham. The role will require you to be on site 3 days a week. Excellent benefits package Clearance: The role will require you to hold an SC Clearance or be eligible to go through an SC Clearance As part of this role, you will be involved in creating, maintaining and supporting M365 solutions for enterprise clients and forming strong relationships with the client. You will be responsible for the contribution to design and implementation of the M365 suite. A particular focus on Exchange Online, Teams, SharePoint online and OneDrive technical configuration and management. The role will involve working across our Managed Services clients whilst supporting, coaching and developing junior members of the Workplace Team. Furthermore, you will: Work with the Solution Leads for the Microsoft Platform M365 Lead a small team of engineers and be able to demonstrate previous experience of managing junior EUC engineers Technical administration and advisory for M363 services Have working knowledge of Config Manager (SCCM) and experience in a co-managed environment A solid understanding and practical experience of Active Directory & Azure AD Have previous experience of Microsoft Intune, AutoPilot and co-management Be versed in Microsoft security products and features, recommending the appropriate usage and configuration of them Key skills and experiences we are looking for: Minimum of 3 years of experience across Azure and M365 coupled with a relevant background in End User Computer Demonstrable technical understanding of multiple aspects of M365, examples include: Teams, Intune, M365, Power Shell etc. Knowledge of the advantages and capabilities of the Microsoft Cloud Platform Experience contributing to designs and managing change Desirable: Prior experience of working in a multi vendor environment is extremely desirable Experience working in an onshore-offshore model is desirable If you are interested and looking for your next role, please apply with a copy of your CV Look forward to hearing from you
Dec 19, 2022
Full time
M365, Engineer, Specialist, Active Directory, Azure, SC Clearance, SC Cleared Permanent, Birmingham We are looking for an M365 Engineer to join our client based in Birmingham. The role will require you to be on site 3 days a week. Excellent benefits package Clearance: The role will require you to hold an SC Clearance or be eligible to go through an SC Clearance As part of this role, you will be involved in creating, maintaining and supporting M365 solutions for enterprise clients and forming strong relationships with the client. You will be responsible for the contribution to design and implementation of the M365 suite. A particular focus on Exchange Online, Teams, SharePoint online and OneDrive technical configuration and management. The role will involve working across our Managed Services clients whilst supporting, coaching and developing junior members of the Workplace Team. Furthermore, you will: Work with the Solution Leads for the Microsoft Platform M365 Lead a small team of engineers and be able to demonstrate previous experience of managing junior EUC engineers Technical administration and advisory for M363 services Have working knowledge of Config Manager (SCCM) and experience in a co-managed environment A solid understanding and practical experience of Active Directory & Azure AD Have previous experience of Microsoft Intune, AutoPilot and co-management Be versed in Microsoft security products and features, recommending the appropriate usage and configuration of them Key skills and experiences we are looking for: Minimum of 3 years of experience across Azure and M365 coupled with a relevant background in End User Computer Demonstrable technical understanding of multiple aspects of M365, examples include: Teams, Intune, M365, Power Shell etc. Knowledge of the advantages and capabilities of the Microsoft Cloud Platform Experience contributing to designs and managing change Desirable: Prior experience of working in a multi vendor environment is extremely desirable Experience working in an onshore-offshore model is desirable If you are interested and looking for your next role, please apply with a copy of your CV Look forward to hearing from you
EUC Engineer - Desktop Engineer - London - £30-£35k base Microsoft Office - Support, Deployment and Packaging Design and documentation skills In depth experience of Windows 10/11 Desktop Encryption (Bitlocker) Windows PowerShell knowledge and VBScript Software / Application Packaging experience Azure AD. I'm looking for an enthusiastic desktop engineer that can deal with normal day to da click apply for full job details
Dec 08, 2022
Full time
EUC Engineer - Desktop Engineer - London - £30-£35k base Microsoft Office - Support, Deployment and Packaging Design and documentation skills In depth experience of Windows 10/11 Desktop Encryption (Bitlocker) Windows PowerShell knowledge and VBScript Software / Application Packaging experience Azure AD. I'm looking for an enthusiastic desktop engineer that can deal with normal day to da click apply for full job details
EUC Manager Oxfordshire - Onsite/remote (60/40) Up to £65,000 The client is a leading Retail/Hospitality organisation going through an exciting time of change and transformation across its IT function and the wider business. Your primary responsibility will be to co-ordinate all EUC Support activities, leading a small team of support engineers who manage and maintain end-user devices, applications, and tools for over 10'000 colleagues across 600 hotels, head office and field-based teams. In this role you will be accountable for driving efficiency, building the capabilities of the team and function whilst working with the Senior IT Service Manager to define the client's strategy. This will include technology and hardware selection, delivery/support approach and vendor management. EUC Manager Experience Required: 5 years' experience as an IT EUC or Desktop manager who has responsibility for end user computing across multiple locations. Experience working in a customer facing organisation Proven hands-on experience EUC equipment and technologies including Microsoft OS, Google, SOTI and SCCM Proven understanding of EUC automation tools Highly driven and passionate with the ability to be adaptable and flexible in a fast-paced environment. If you are interested, I would be keen to hear from you so please apply directly to be considered. Thank you.
Dec 01, 2022
Full time
EUC Manager Oxfordshire - Onsite/remote (60/40) Up to £65,000 The client is a leading Retail/Hospitality organisation going through an exciting time of change and transformation across its IT function and the wider business. Your primary responsibility will be to co-ordinate all EUC Support activities, leading a small team of support engineers who manage and maintain end-user devices, applications, and tools for over 10'000 colleagues across 600 hotels, head office and field-based teams. In this role you will be accountable for driving efficiency, building the capabilities of the team and function whilst working with the Senior IT Service Manager to define the client's strategy. This will include technology and hardware selection, delivery/support approach and vendor management. EUC Manager Experience Required: 5 years' experience as an IT EUC or Desktop manager who has responsibility for end user computing across multiple locations. Experience working in a customer facing organisation Proven hands-on experience EUC equipment and technologies including Microsoft OS, Google, SOTI and SCCM Proven understanding of EUC automation tools Highly driven and passionate with the ability to be adaptable and flexible in a fast-paced environment. If you are interested, I would be keen to hear from you so please apply directly to be considered. Thank you.
You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies. We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit. You will be an EUC Desktop Engineer, with a good working knowledge of the Windows OS environment, Office and basic network knowledge, as well as some AV knowledge, supported by an IT qualification. You will also be comfortable with hands on physical work within the wider office. You will have experience of working in a Service Desk / Desktop environment and have excellent customer skills, as well as VIP support knowledge You will have the ability to manage your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls / tasks by agreed deadlines. The role requires a good understanding of the ITIL methodology as well as excellent administration and communication skills. You will be a customer champion within NTT DATA. This role is required to provide desk side operational support for our client on site in Berkshire, with the primary role being the management of the concierge support and VIP services, as well as incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. You will be responsible for: AV / Meeting Rooms and Desktop Client Services including but not limited to - Screens, Phones, desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management. Provide Support for all meeting room requests and issues, Ensure all work is logged and accounted for in Remedy Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. Complete Laptop, Desktop setup prior to deployment to the user Provide 'hands on' support for deployment of new equipment or resolution of faulty equipment Software break/fix; installs. Printer and Manage Print knowledge The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example. We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's. To support your hard work and dedication, we will offer you the following: A people focused business Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills. A varied client base ...And much more!
Sep 24, 2022
Full time
You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies. We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit. You will be an EUC Desktop Engineer, with a good working knowledge of the Windows OS environment, Office and basic network knowledge, as well as some AV knowledge, supported by an IT qualification. You will also be comfortable with hands on physical work within the wider office. You will have experience of working in a Service Desk / Desktop environment and have excellent customer skills, as well as VIP support knowledge You will have the ability to manage your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls / tasks by agreed deadlines. The role requires a good understanding of the ITIL methodology as well as excellent administration and communication skills. You will be a customer champion within NTT DATA. This role is required to provide desk side operational support for our client on site in Berkshire, with the primary role being the management of the concierge support and VIP services, as well as incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. You will be responsible for: AV / Meeting Rooms and Desktop Client Services including but not limited to - Screens, Phones, desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management. Provide Support for all meeting room requests and issues, Ensure all work is logged and accounted for in Remedy Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. Complete Laptop, Desktop setup prior to deployment to the user Provide 'hands on' support for deployment of new equipment or resolution of faulty equipment Software break/fix; installs. Printer and Manage Print knowledge The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example. We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's. To support your hard work and dedication, we will offer you the following: A people focused business Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills. A varied client base ...And much more!
Sales Executive (Professional) - Capgemini Cloud Infrastructure Services (CIS) UK Wide The Job on Offer: The Cloud Infrastructure Services business unit reflects Capgemini's consulting, infrastructure transformation, build and run capabilities, as well as the provision of hybrid cloud-based services all delivered through an integrated global sales and delivery model. The CIS portfolio covers 4 main capabilities areas of Cloud and Infrastructure (incl Datacentre) Services, Cybersecurity, Enterprise Service Management and SIAM, and end user services delivered through both outsourcing and transformational cons. Specifically Targeting sales professionals to deliver services into the Private Sector markets; CPRD - Consumer / Retail / Distribution, EUC - Energy / Utilities / Chemicals & Natural Resources, MALS - Manufacturing / Aero / Auto / Life Sciences, TMTS - Telco / Media / Technology / Transport & Services Your Role: You will be responsible for sales and pipeline growth for Cloud Infrastructure Services that spans a portfolio of clients. Your focus will be to build relationships and deliver top line profitable growth in revenue bookings for CIS within your sector. Key responsibilities and activities will include: • Building a strong pipeline to support your Top line Sales target. • Building relationships with the other stakeholders in our business units, • Leveraging your expertise to develop clear sales strategies and identify opportunities, • Drive growth by identifying customer needs and working with colleagues to construct solutions that include the full breadth of both our infrastructure portfolio and wider Capgemini capabilities. • Work with Key partners, including hyperscalers, such as AWS, Microsoft (Azure), Google, SAP and, others such as ServiceNow. • You will drive growth in agreed target accounts and existing accounts. • You will be expected to build a close relationship with the most senior executives in your target clients and develop your personal value proposition with these individuals. • You will contribute to the overall sector strategy, in line with group initiatives. • You will team with internal and external partners, business development professionals, solutioning teams from multiple disciplines, and delivery teams to bring together into cohesive teams with a single vision to enable pipeline Your Profile: • A self-starter with solid experience of delivering business growth in a similar sector. • You will have experience of selling infrastructure technology projects and services, specifically Cloud Transformation, Cyber Security, End User Services transformation, and Service Integration • You have a track record of leading and closing deals ranging in size from circa £100k - £10m and are not afraid to roll your sleeves up to get things done. • You will have extensive experience to drive new prospects and opportunities and leading wider Capgemini teams to deliver proactive proposals and RFP responses. • You will be ambitious, passionate, personable and collaborative. • You will have strong leadership skills that you want to develop, which you'll use to manage, support and influence the large number of individuals reporting, indirectly, coordinating teams both on and offshore Why Capgemini is Unique? • We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Get the Future You Want: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Sep 16, 2022
Full time
Sales Executive (Professional) - Capgemini Cloud Infrastructure Services (CIS) UK Wide The Job on Offer: The Cloud Infrastructure Services business unit reflects Capgemini's consulting, infrastructure transformation, build and run capabilities, as well as the provision of hybrid cloud-based services all delivered through an integrated global sales and delivery model. The CIS portfolio covers 4 main capabilities areas of Cloud and Infrastructure (incl Datacentre) Services, Cybersecurity, Enterprise Service Management and SIAM, and end user services delivered through both outsourcing and transformational cons. Specifically Targeting sales professionals to deliver services into the Private Sector markets; CPRD - Consumer / Retail / Distribution, EUC - Energy / Utilities / Chemicals & Natural Resources, MALS - Manufacturing / Aero / Auto / Life Sciences, TMTS - Telco / Media / Technology / Transport & Services Your Role: You will be responsible for sales and pipeline growth for Cloud Infrastructure Services that spans a portfolio of clients. Your focus will be to build relationships and deliver top line profitable growth in revenue bookings for CIS within your sector. Key responsibilities and activities will include: • Building a strong pipeline to support your Top line Sales target. • Building relationships with the other stakeholders in our business units, • Leveraging your expertise to develop clear sales strategies and identify opportunities, • Drive growth by identifying customer needs and working with colleagues to construct solutions that include the full breadth of both our infrastructure portfolio and wider Capgemini capabilities. • Work with Key partners, including hyperscalers, such as AWS, Microsoft (Azure), Google, SAP and, others such as ServiceNow. • You will drive growth in agreed target accounts and existing accounts. • You will be expected to build a close relationship with the most senior executives in your target clients and develop your personal value proposition with these individuals. • You will contribute to the overall sector strategy, in line with group initiatives. • You will team with internal and external partners, business development professionals, solutioning teams from multiple disciplines, and delivery teams to bring together into cohesive teams with a single vision to enable pipeline Your Profile: • A self-starter with solid experience of delivering business growth in a similar sector. • You will have experience of selling infrastructure technology projects and services, specifically Cloud Transformation, Cyber Security, End User Services transformation, and Service Integration • You have a track record of leading and closing deals ranging in size from circa £100k - £10m and are not afraid to roll your sleeves up to get things done. • You will have extensive experience to drive new prospects and opportunities and leading wider Capgemini teams to deliver proactive proposals and RFP responses. • You will be ambitious, passionate, personable and collaborative. • You will have strong leadership skills that you want to develop, which you'll use to manage, support and influence the large number of individuals reporting, indirectly, coordinating teams both on and offshore Why Capgemini is Unique? • We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Get the Future You Want: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Senior level role within International Bank - 3 days per week in London office / 2 remote. Pls note this is a Rejoin opportunity - pls apply if you have been on a career break for a min of 12months+ Provide third line operational support for all technologies operated by Endpoint Engineering, with overall accountability as the internal technical escalation point. Must have experience with Citrix and Netscaler. · Responsible for resolving and fulfilling incident, problem, change and service requests for all technologies managed by Endpoint Engineering · Responsible for supporting business change and managing the lifecycle of existing platforms · Provide shift cover and out of hours technical support by joining the team support rota Key Responsibilities · Responsible for the management, effectiveness & performance of the of the organisation's EUC technology stack, which will satisfy service level agreements (SLA's), and operational level agreements (OLA's), with Lines of Business (LoB), and other Run The Bank IT (RTB), teams . · Responsible for deployment of the Endpoint Engineering technology stack and component items, including deployment planning, scheduling & control, installations, hardware & software lifecycle management, upgrades (including capacity, modifications & enhancements and end-of-life replacements), as applicable. · Endpoint Engineering technology stack operations, including monitoring (command & control), and technical support & optimisation (to maximize availability); inclusive of systems support, communications, automation, storage, backup, restores, user access control, virus protection & safeguarding, as applicable
Dec 07, 2021
Full time
Senior level role within International Bank - 3 days per week in London office / 2 remote. Pls note this is a Rejoin opportunity - pls apply if you have been on a career break for a min of 12months+ Provide third line operational support for all technologies operated by Endpoint Engineering, with overall accountability as the internal technical escalation point. Must have experience with Citrix and Netscaler. · Responsible for resolving and fulfilling incident, problem, change and service requests for all technologies managed by Endpoint Engineering · Responsible for supporting business change and managing the lifecycle of existing platforms · Provide shift cover and out of hours technical support by joining the team support rota Key Responsibilities · Responsible for the management, effectiveness & performance of the of the organisation's EUC technology stack, which will satisfy service level agreements (SLA's), and operational level agreements (OLA's), with Lines of Business (LoB), and other Run The Bank IT (RTB), teams . · Responsible for deployment of the Endpoint Engineering technology stack and component items, including deployment planning, scheduling & control, installations, hardware & software lifecycle management, upgrades (including capacity, modifications & enhancements and end-of-life replacements), as applicable. · Endpoint Engineering technology stack operations, including monitoring (command & control), and technical support & optimisation (to maximize availability); inclusive of systems support, communications, automation, storage, backup, restores, user access control, virus protection & safeguarding, as applicable
