Location: 129C Upper Street, London N1 1QP Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays) Our peak season falls in November and December, with Saturdays and Sundays being our most active days. Working during these periods is an important part of supporting our customers and the wider team. As part of this, it is a requirement that you will work on Christmas Eve and Boxing Day. Borough Kitchen is the UK's leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers. Responsibilities Support the Store Manager in overseeing daily store operations and achieving sales and performance goals Lead by example, delivering exceptional service and product knowledge to every customer Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels Maintain high standards of visual merchandising and store presentation Assist in developing and implementing sales strategies to drive growth and enhance customer engagement Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork Ensure the store is consistently clean, tidy, and well-organised Handle customer queries and complaints with professionalism and care Take ownership of delegated tasks and act as the Store Manager's deputy when required A minimum of 2 years' retail experience, with management or supervisory responsibility - a must A genuine passion for cooking and a strong knowledge of kitchen products and trends Experience in ordering, receiving, and managing stock, with attention to detail and accuracy Proven experience in visual merchandising and maintaining high store standards Excellent organisational and communication skills Strong leadership skills with the ability to motivate and inspire a team Ability to multitask and manage competing priorities in a fast-paced environment Flexibility to work weekends, bank holidays, and varying shifts as required Proven ability to achieve and exceed sales targets Industry-leading discounts across our portfolio of trusted, high-quality brands Complimentary Cook School classes, with lessons focused on skills and techniques that help you become a more confident, intuitive cook Company events and team socials Referral bonus scheme Annual salary review following performance reviews to ensure fair pay and recognise and reward our team Access to our comprehensive Employee Assistance Programme (EAP), providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it. Borough Kitchen is proud to be a London Living Wage employer. This accreditation reflects our commitment to supporting our team members as valued specialists in home cooking and entertaining. Borough Kitchen is an equal opportunities employer. We are committed to treating all our team fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. Part-time workers and fixed-term team members are treated with equal respect.
Jan 18, 2026
Full time
Location: 129C Upper Street, London N1 1QP Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays) Our peak season falls in November and December, with Saturdays and Sundays being our most active days. Working during these periods is an important part of supporting our customers and the wider team. As part of this, it is a requirement that you will work on Christmas Eve and Boxing Day. Borough Kitchen is the UK's leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers. Responsibilities Support the Store Manager in overseeing daily store operations and achieving sales and performance goals Lead by example, delivering exceptional service and product knowledge to every customer Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels Maintain high standards of visual merchandising and store presentation Assist in developing and implementing sales strategies to drive growth and enhance customer engagement Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork Ensure the store is consistently clean, tidy, and well-organised Handle customer queries and complaints with professionalism and care Take ownership of delegated tasks and act as the Store Manager's deputy when required A minimum of 2 years' retail experience, with management or supervisory responsibility - a must A genuine passion for cooking and a strong knowledge of kitchen products and trends Experience in ordering, receiving, and managing stock, with attention to detail and accuracy Proven experience in visual merchandising and maintaining high store standards Excellent organisational and communication skills Strong leadership skills with the ability to motivate and inspire a team Ability to multitask and manage competing priorities in a fast-paced environment Flexibility to work weekends, bank holidays, and varying shifts as required Proven ability to achieve and exceed sales targets Industry-leading discounts across our portfolio of trusted, high-quality brands Complimentary Cook School classes, with lessons focused on skills and techniques that help you become a more confident, intuitive cook Company events and team socials Referral bonus scheme Annual salary review following performance reviews to ensure fair pay and recognise and reward our team Access to our comprehensive Employee Assistance Programme (EAP), providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it. Borough Kitchen is proud to be a London Living Wage employer. This accreditation reflects our commitment to supporting our team members as valued specialists in home cooking and entertaining. Borough Kitchen is an equal opportunities employer. We are committed to treating all our team fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. Part-time workers and fixed-term team members are treated with equal respect.
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Senior Commercial Finance Manager Location: London (Hybrid) Salary: £70-80k The Role As a Senior Commercial Finance Manager, you will be a key strategic partner to our International Consumer business. You will provide high quality, actionable insight that guides decision making across regions, building strong relationships with stakeholders from Commercial to Data Science to Supply. This role offers the chance to influence performance across a rapidly expanding part of Trainline and to help shape how we use data to discover new opportunities. You will also help foster a culture of continuous improvement, working closely with our Data teams to develop innovative ways of unlocking insight. What You Will Be Doing Owning weekly and monthly performance reporting and analysis for specific international regions, covering Net Ticket Sales through to Gross Margin and Marketing performance. Partnering with country managers and supply managers to provide advice, insight and financial modelling that supports net sales and revenue growth. Building a clear view of our markets using internal and external data to support long term planning. Exploring and evaluating new commercial opportunities, including new products, sales levers and cost efficiencies. Identifying risks to net sales or revenue, communicating these clearly and supporting the business to get back on track. This is a career defining role for someone passionate about the commercial side of Finance who wants to influence the growth of an international consumer business. We support progression and, if you choose, will sponsor your finance qualifications. What We Are Looking For We want creative thinkers with low egos who thrive in fast moving, growth environments. You will bring: Experience in a commercial, financial or analytical role, ideally within digital, ecommerce, technology or retail. Strong commercial awareness and a passion for drawing insight from data. The ability to turn complex analysis into clear, compelling insight for stakeholders at all levels. A proactive, hands on approach and comfort working independently to tight deadlines. Experience in modelling and forecasting, and familiarity with analytical techniques. Strong SQL capability, with the ability to write queries confidently and use them regularly to obtain, manipulate and analyse data. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Values Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Jan 18, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Senior Commercial Finance Manager Location: London (Hybrid) Salary: £70-80k The Role As a Senior Commercial Finance Manager, you will be a key strategic partner to our International Consumer business. You will provide high quality, actionable insight that guides decision making across regions, building strong relationships with stakeholders from Commercial to Data Science to Supply. This role offers the chance to influence performance across a rapidly expanding part of Trainline and to help shape how we use data to discover new opportunities. You will also help foster a culture of continuous improvement, working closely with our Data teams to develop innovative ways of unlocking insight. What You Will Be Doing Owning weekly and monthly performance reporting and analysis for specific international regions, covering Net Ticket Sales through to Gross Margin and Marketing performance. Partnering with country managers and supply managers to provide advice, insight and financial modelling that supports net sales and revenue growth. Building a clear view of our markets using internal and external data to support long term planning. Exploring and evaluating new commercial opportunities, including new products, sales levers and cost efficiencies. Identifying risks to net sales or revenue, communicating these clearly and supporting the business to get back on track. This is a career defining role for someone passionate about the commercial side of Finance who wants to influence the growth of an international consumer business. We support progression and, if you choose, will sponsor your finance qualifications. What We Are Looking For We want creative thinkers with low egos who thrive in fast moving, growth environments. You will bring: Experience in a commercial, financial or analytical role, ideally within digital, ecommerce, technology or retail. Strong commercial awareness and a passion for drawing insight from data. The ability to turn complex analysis into clear, compelling insight for stakeholders at all levels. A proactive, hands on approach and comfort working independently to tight deadlines. Experience in modelling and forecasting, and familiarity with analytical techniques. Strong SQL capability, with the ability to write queries confidently and use them regularly to obtain, manipulate and analyse data. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Values Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
WE ARE NOW RECRUITING FOR AN ECOMMERCE OPERATIONS MANAGER Competitive Salary Reward Structure Friendly Workplace Environment Join our clients expanding Ecomm team with a leading role as our Ecommerce Operations Manager based in their Luton Hub. Due to exceptional growth in their market-leading E-commerce parcel business there is a need to recruit a specialist Ecommerce Operations Manager who will be based at their Luton Hub Hours are Mon-Fri from 15:00-23:00. The client are proud to be one of the fastest-growing names in parcel logistics and they want motivated, customer-focused clinical operators who are ready for the next level of Management progression and be part of a team of winners whose combined focus is to satisfy their client base at each and every time of asking. What We're Looking For: - A self-motivated, reliable individual with a "can-do" attitude - Previous management experience in a warehouse environment (ideally in parcels, retail or ecommerce) - Strong communication skills to build great relationships with customers - A commitment to service and professionalism - Someone that wants to make a difference and complete the Ecomm team of 18 staff based in Luton - A mentor to less experienced members of the team and to grow and nurture talent from within for succession management - Someone who can step up and cover for the Head of Ecommerce operations from time to time What's on Offer: - Monday-Friday day shifts - though there will be a requirement on occasions to support with overtime and sponsor peak periods of trade - Sponsorship - exceptional support in place to make sure you and your shifts are successful allowing us to delight our customers - Comprehensive training & induction - best in class training to empower you to succeed - Supportive, customer-focused team culture where your success matters Salary Circa 40,000 possibly more DOE 25 days holiday Pension
Jan 17, 2026
Full time
WE ARE NOW RECRUITING FOR AN ECOMMERCE OPERATIONS MANAGER Competitive Salary Reward Structure Friendly Workplace Environment Join our clients expanding Ecomm team with a leading role as our Ecommerce Operations Manager based in their Luton Hub. Due to exceptional growth in their market-leading E-commerce parcel business there is a need to recruit a specialist Ecommerce Operations Manager who will be based at their Luton Hub Hours are Mon-Fri from 15:00-23:00. The client are proud to be one of the fastest-growing names in parcel logistics and they want motivated, customer-focused clinical operators who are ready for the next level of Management progression and be part of a team of winners whose combined focus is to satisfy their client base at each and every time of asking. What We're Looking For: - A self-motivated, reliable individual with a "can-do" attitude - Previous management experience in a warehouse environment (ideally in parcels, retail or ecommerce) - Strong communication skills to build great relationships with customers - A commitment to service and professionalism - Someone that wants to make a difference and complete the Ecomm team of 18 staff based in Luton - A mentor to less experienced members of the team and to grow and nurture talent from within for succession management - Someone who can step up and cover for the Head of Ecommerce operations from time to time What's on Offer: - Monday-Friday day shifts - though there will be a requirement on occasions to support with overtime and sponsor peak periods of trade - Sponsorship - exceptional support in place to make sure you and your shifts are successful allowing us to delight our customers - Comprehensive training & induction - best in class training to empower you to succeed - Supportive, customer-focused team culture where your success matters Salary Circa 40,000 possibly more DOE 25 days holiday Pension
Acquisition Manager / Performance Manager - Based In Manchester £45000 - £60000 + Bonus + Benefits Exciting newly created opportunity for an Acquisition Manager to join a leading niche brand within a high growth business based in Manchester. The ideal time to join a scaling Ecommerce team to drive the next stage of growth. The role is ideal for a data-driven, creative, and commercially minded Acquisition Manager who will focus on customer growth across paid digital channels. This is a high-impact role for someone who loves performance marketing and knows how to balance storytelling with numbers. You will take ownership of the paid acquisition strategy end-to-end across Meta, TikTok, YouTube, PPC, and Affiliates. You will have a clear focus on new customer growth, efficient CAC, and scale. You will work closely with the creative, retention, and merchandising teams and you will build, test, and optimise campaigns that increase sales and drive consumers to join the subscription model. Key responsibilities Lead the full funnel paid acquisition strategy across Meta, TikTok, YouTube, Google Ads, and Affiliates aligned to revenue and MER/ROAS targets. Translating commercial targets into budget and pacing plans by channel, campaign, and audience. Continuously test creative, copy, and audience targeting to optimise performance and reduce CAC. Manage budgets and forecast performance, ensuring spend efficiency and scalability. Build strong partnerships with affiliates and external media partners to expand reach. Collaborate with design and content teams to produce high-performing assets for each platform. Structuring accounts for clean measurement (naming conventions, UTM discipline, experiments). Analyse data daily to drive insights, report results, and identify growth opportunities. Monitor competitor performance, industry benchmarks, and emerging ad formats. What they offer Opportunity to lead customer acquisition for a market-leading brand. Freedom to test, scale, and innovate with the support of a collaborative in-house team. Competitive salary, performance bonus, and benefits package. Product discounts, brand events, and gym membership support. Clear growth path media manager manager manager By proceeding with this application, you are consenting to Thrive by Chorni Limited s collection of your personal information and handling of that information. Thrive by Chorni will not share your personal data with any third party without your prior consent. If at any time you want your personal information to be deleted, you simply need to notify us Thrive by Chorni Limited acts as a recruitment agency.
Jan 17, 2026
Full time
Acquisition Manager / Performance Manager - Based In Manchester £45000 - £60000 + Bonus + Benefits Exciting newly created opportunity for an Acquisition Manager to join a leading niche brand within a high growth business based in Manchester. The ideal time to join a scaling Ecommerce team to drive the next stage of growth. The role is ideal for a data-driven, creative, and commercially minded Acquisition Manager who will focus on customer growth across paid digital channels. This is a high-impact role for someone who loves performance marketing and knows how to balance storytelling with numbers. You will take ownership of the paid acquisition strategy end-to-end across Meta, TikTok, YouTube, PPC, and Affiliates. You will have a clear focus on new customer growth, efficient CAC, and scale. You will work closely with the creative, retention, and merchandising teams and you will build, test, and optimise campaigns that increase sales and drive consumers to join the subscription model. Key responsibilities Lead the full funnel paid acquisition strategy across Meta, TikTok, YouTube, Google Ads, and Affiliates aligned to revenue and MER/ROAS targets. Translating commercial targets into budget and pacing plans by channel, campaign, and audience. Continuously test creative, copy, and audience targeting to optimise performance and reduce CAC. Manage budgets and forecast performance, ensuring spend efficiency and scalability. Build strong partnerships with affiliates and external media partners to expand reach. Collaborate with design and content teams to produce high-performing assets for each platform. Structuring accounts for clean measurement (naming conventions, UTM discipline, experiments). Analyse data daily to drive insights, report results, and identify growth opportunities. Monitor competitor performance, industry benchmarks, and emerging ad formats. What they offer Opportunity to lead customer acquisition for a market-leading brand. Freedom to test, scale, and innovate with the support of a collaborative in-house team. Competitive salary, performance bonus, and benefits package. Product discounts, brand events, and gym membership support. Clear growth path media manager manager manager By proceeding with this application, you are consenting to Thrive by Chorni Limited s collection of your personal information and handling of that information. Thrive by Chorni will not share your personal data with any third party without your prior consent. If at any time you want your personal information to be deleted, you simply need to notify us Thrive by Chorni Limited acts as a recruitment agency.
Senior Marketing Manager South West Salary up to 55k + Benefits Hybrid Working Reporting into the Senior Leadership Team, the Senior Marketing Manager is a key leadership role within a purpose-driven, sustainable brand. Acting as brand guardian, this position is responsible for driving responsible growth, customer acquisition and long-term brand value, while supporting the evolution of a values led e-commerce business. The role blends strategic thinking with hands on delivery, ensuring commercial performance is achieved in line with ethical, environmental and social commitments. Key Responsibilities - Senior Marketing Manager Lead the development and delivery of integrated, multi-channel marketing strategies aligned to seasonal trading, brand values and long-term sustainability goals Own and evolve the brand proposition, creative direction and tone of voice, ensuring authenticity and consistency across all customer touchpoints Define and deepen understanding of the target customer through data, insight and research, using this to drive acquisition, retention and community engagement Deliver customer-focused campaigns across digital, ecommerce, print and partnerships that balance commercial impact with brand integrity Develop strategic partnerships with like minded, purpose-led brands to support customer growth and brand awareness Work closely with digital and ecommerce teams to optimise online performance, user experience and conversion while maintaining brand values Oversee content creation including seasonal campaigns, imagery, storytelling, catalogues, PR and social media Manage marketing budgets, demand planning and performance reporting with a focus on responsible investment and ROI Lead, inspire and develop marketing and creative teams, and manage external agencies aligned to the brand's ethical standards What Is Needed - Senior Marketing Manager Senior-level experience in multi-channel marketing within a lifestyle or consumer brand, ideally with a sustainability mindset Proven ability to deliver commercial growth while protecting brand integrity and purpose Experience owning brand strategy, creative direction and storytelling Strong understanding of ecommerce, digital marketing performance and customer journeys Commercially astute, data-informed and customer-centric Confident, values-led leader with strong collaboration and communication skills Highly organised, proactive and comfortable operating at senior leadership level This Senior Marketing Manager role offers the opportunity to shape the future of a purpose led lifestyle brand, driving growth while championing sustainability, transparency and positive impact. Apply today to find out more! BH35276
Jan 17, 2026
Full time
Senior Marketing Manager South West Salary up to 55k + Benefits Hybrid Working Reporting into the Senior Leadership Team, the Senior Marketing Manager is a key leadership role within a purpose-driven, sustainable brand. Acting as brand guardian, this position is responsible for driving responsible growth, customer acquisition and long-term brand value, while supporting the evolution of a values led e-commerce business. The role blends strategic thinking with hands on delivery, ensuring commercial performance is achieved in line with ethical, environmental and social commitments. Key Responsibilities - Senior Marketing Manager Lead the development and delivery of integrated, multi-channel marketing strategies aligned to seasonal trading, brand values and long-term sustainability goals Own and evolve the brand proposition, creative direction and tone of voice, ensuring authenticity and consistency across all customer touchpoints Define and deepen understanding of the target customer through data, insight and research, using this to drive acquisition, retention and community engagement Deliver customer-focused campaigns across digital, ecommerce, print and partnerships that balance commercial impact with brand integrity Develop strategic partnerships with like minded, purpose-led brands to support customer growth and brand awareness Work closely with digital and ecommerce teams to optimise online performance, user experience and conversion while maintaining brand values Oversee content creation including seasonal campaigns, imagery, storytelling, catalogues, PR and social media Manage marketing budgets, demand planning and performance reporting with a focus on responsible investment and ROI Lead, inspire and develop marketing and creative teams, and manage external agencies aligned to the brand's ethical standards What Is Needed - Senior Marketing Manager Senior-level experience in multi-channel marketing within a lifestyle or consumer brand, ideally with a sustainability mindset Proven ability to deliver commercial growth while protecting brand integrity and purpose Experience owning brand strategy, creative direction and storytelling Strong understanding of ecommerce, digital marketing performance and customer journeys Commercially astute, data-informed and customer-centric Confident, values-led leader with strong collaboration and communication skills Highly organised, proactive and comfortable operating at senior leadership level This Senior Marketing Manager role offers the opportunity to shape the future of a purpose led lifestyle brand, driving growth while championing sustainability, transparency and positive impact. Apply today to find out more! BH35276
CrewBloom is seeking a proactive and customer-focused Customer Success Manager (CSM) to join its growing UK team. As the primary point of contact for clients, you'll ensure they achieve their desired outcomes with CrewBloom's products and services. This role is ideal for professionals with SaaS, account management, or customer success experience who thrive in building long term relationships and driving customer satisfaction, retention, and growth. Key Details Job Title: Customer Success Manager (UK) Employer: CrewBloom Location: Glasgow (Remote - UK based) Salary: Competitive Hours: Full Time Contract Type: Permanent Role Overview The Customer Success Manager will guide clients through onboarding, training, and ongoing support. You'll act as a trusted advisor, advocate for customer needs, and collaborate with internal teams to resolve issues, improve user experiences, and identify opportunities for upselling or cross selling. Key Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and support; build strong client relationships. Onboarding & Training: Guide new customers through smooth product implementation; conduct tailored demos and training sessions. Retention & Growth: Monitor customer health and engagement; identify risks and opportunities for expansion; collaborate with sales and marketing on upsell/cross sell opportunities. Support & Issue Resolution: Act as customer advocate; coordinate with technical and product teams to resolve issues and improve experiences. Performance Metrics & Reporting: Track and analyze NPS, churn, and satisfaction; provide regular reports and insights to management. Eligibility Requirements 3+ years of experience in customer success, account management, or related field Experience in SaaS, e commerce, or finance industries (preferred) Strong interpersonal and communication skills Excellent problem solving and conflict resolution abilities Proficiency in CRM software (Salesforce, HubSpot) and customer success tools (Gainsight, Totango) Ability to analyze data and make informed decisions Customer first mindset with passion for helping others succeed Technical & Work Environment Requirements Internet: Primary connection (15 Mbps minimum) + backup (10 Mbps minimum, power outage capable) Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), AMD Ryzen 5, or equivalent; 8 GB RAM minimum Backup Device: Must meet/exceed Intel Core i3 performance; functional during power interruptions Peripherals: Webcam, noise canceling USB headset, smartphone for communication/verification Workspace: Quiet, dedicated home office space Benefits Fully remote work with flexible arrangements Fun, inclusive, and innovative team culture Daily opportunities to learn, innovate, and excel Limitless career growth with resources to propel your career forward High energy, engaging atmosphere with stimulating challenges and rewards Work life balance: eliminate commutes, enjoy more time with loved ones, and integrate personal and professional life seamlessly Why This Role Stands Out Impactful work: Drive customer satisfaction, retention, and growth in a dynamic SaaS environment. Flexibility: Remote first role with freedom to create your ideal work environment. Career growth: Unlock limitless opportunities to advance within a fast paced, innovative company. Supportive culture: Join a team that values unique contributions and fosters professional development. How to Apply Click here to Apply via lndeed. Submit your CV and a cover letter highlighting your customer success experience, SaaS knowledge, and ability to build strong client relationships.
Jan 17, 2026
Full time
CrewBloom is seeking a proactive and customer-focused Customer Success Manager (CSM) to join its growing UK team. As the primary point of contact for clients, you'll ensure they achieve their desired outcomes with CrewBloom's products and services. This role is ideal for professionals with SaaS, account management, or customer success experience who thrive in building long term relationships and driving customer satisfaction, retention, and growth. Key Details Job Title: Customer Success Manager (UK) Employer: CrewBloom Location: Glasgow (Remote - UK based) Salary: Competitive Hours: Full Time Contract Type: Permanent Role Overview The Customer Success Manager will guide clients through onboarding, training, and ongoing support. You'll act as a trusted advisor, advocate for customer needs, and collaborate with internal teams to resolve issues, improve user experiences, and identify opportunities for upselling or cross selling. Key Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and support; build strong client relationships. Onboarding & Training: Guide new customers through smooth product implementation; conduct tailored demos and training sessions. Retention & Growth: Monitor customer health and engagement; identify risks and opportunities for expansion; collaborate with sales and marketing on upsell/cross sell opportunities. Support & Issue Resolution: Act as customer advocate; coordinate with technical and product teams to resolve issues and improve experiences. Performance Metrics & Reporting: Track and analyze NPS, churn, and satisfaction; provide regular reports and insights to management. Eligibility Requirements 3+ years of experience in customer success, account management, or related field Experience in SaaS, e commerce, or finance industries (preferred) Strong interpersonal and communication skills Excellent problem solving and conflict resolution abilities Proficiency in CRM software (Salesforce, HubSpot) and customer success tools (Gainsight, Totango) Ability to analyze data and make informed decisions Customer first mindset with passion for helping others succeed Technical & Work Environment Requirements Internet: Primary connection (15 Mbps minimum) + backup (10 Mbps minimum, power outage capable) Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), AMD Ryzen 5, or equivalent; 8 GB RAM minimum Backup Device: Must meet/exceed Intel Core i3 performance; functional during power interruptions Peripherals: Webcam, noise canceling USB headset, smartphone for communication/verification Workspace: Quiet, dedicated home office space Benefits Fully remote work with flexible arrangements Fun, inclusive, and innovative team culture Daily opportunities to learn, innovate, and excel Limitless career growth with resources to propel your career forward High energy, engaging atmosphere with stimulating challenges and rewards Work life balance: eliminate commutes, enjoy more time with loved ones, and integrate personal and professional life seamlessly Why This Role Stands Out Impactful work: Drive customer satisfaction, retention, and growth in a dynamic SaaS environment. Flexibility: Remote first role with freedom to create your ideal work environment. Career growth: Unlock limitless opportunities to advance within a fast paced, innovative company. Supportive culture: Join a team that values unique contributions and fosters professional development. How to Apply Click here to Apply via lndeed. Submit your CV and a cover letter highlighting your customer success experience, SaaS knowledge, and ability to build strong client relationships.
E-Commerce Manager Role Overview Responsible for driving the performance, growth, and day-to-day operation of a direct-to-consumer e-commerce business, owning the end-to-end online customer journey and delivering strong commercial results. Key Responsibilities Own and deliver the e-commerce strategy to drive traffic, conversion, AOV, and retention Manage day-to-day site operations, ensuring accuracy across product data, pricing, stock, and content Lead UX/UI optimisation, site enhancements, and new feature rollouts Oversee seasonal and capsule product launches across homepage, collections, and product pages Own site merchandising strategy across key categories and campaigns Monitor site performance and trading, proactively identifying risks and opportunities Produce and analyse daily, weekly, and monthly performance reports Use data and insights to optimise assortment, merchandising, and customer journey Lead A/B testing, personalisation, and experimentation initiatives Ensure a consistent, high-quality customer experience across all digital touchpoints Support omni-channel and international e-commerce growth initiatives Manage product listings and performance across third-party marketplaces Partner with logistics and operations teams to ensure smooth fulfilment and returns Work closely with Digital Marketing to align campaigns, content, and site experience Oversee SEO best practices across site content and product pages Act as the central point of contact across cross-functional teams Manage external agencies, developers, and technology partners Monitor industry trends, competitors, and emerging technologies Ensure compliance with accessibility and digital standards Present performance insights and recommendations to stakeholders Requirements Proven e-commerce experience within a fast-paced retail or DTC environment
Jan 17, 2026
Full time
E-Commerce Manager Role Overview Responsible for driving the performance, growth, and day-to-day operation of a direct-to-consumer e-commerce business, owning the end-to-end online customer journey and delivering strong commercial results. Key Responsibilities Own and deliver the e-commerce strategy to drive traffic, conversion, AOV, and retention Manage day-to-day site operations, ensuring accuracy across product data, pricing, stock, and content Lead UX/UI optimisation, site enhancements, and new feature rollouts Oversee seasonal and capsule product launches across homepage, collections, and product pages Own site merchandising strategy across key categories and campaigns Monitor site performance and trading, proactively identifying risks and opportunities Produce and analyse daily, weekly, and monthly performance reports Use data and insights to optimise assortment, merchandising, and customer journey Lead A/B testing, personalisation, and experimentation initiatives Ensure a consistent, high-quality customer experience across all digital touchpoints Support omni-channel and international e-commerce growth initiatives Manage product listings and performance across third-party marketplaces Partner with logistics and operations teams to ensure smooth fulfilment and returns Work closely with Digital Marketing to align campaigns, content, and site experience Oversee SEO best practices across site content and product pages Act as the central point of contact across cross-functional teams Manage external agencies, developers, and technology partners Monitor industry trends, competitors, and emerging technologies Ensure compliance with accessibility and digital standards Present performance insights and recommendations to stakeholders Requirements Proven e-commerce experience within a fast-paced retail or DTC environment
No Relocation Assistance Offered Job Number - Surrey, England, United Kingdom Who We Are Colgate Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Location: Woking, Surrey Reporting to: General Manager Hill's Pet Nutrition UK & Ireland Are you a dynamic commercial leader with a passion for pets and accelerating digital growth? Do you thrive on building high performing teams and forging strategic partnerships that deliver exceptional results? We're looking for a National Sales Manager Pet & eCommerce to lead our critical UK Pet and Digital/Omnichannel commercial strategy. This is an opportunity to not just manage, but to revolutionize our growth trajectory, significantly expanding our market share through key customer relationships and sustainable eCommerce innovation. You'll be at the forefront of the pet industry's digital evolution, driving profitable growth and defining the future of how pet parents shop for our beloved products. What You'll Be Leading: The Core Impact You'll be the architect and driver of our UK Pet & eCommerce strategy, responsible for: Financial & Growth Leadership: Delivering and exceeding ambitious monthly, quarterly, and annual targets for Net Sales, Volume, and Margin. This includes owning the P&L and establishing a clear, actionable 18 month rolling growth plan. Strategic Team Development: Building, coaching, and inspiring a high performing Pet & eCommerce team, fostering a culture of excellence, ownership, and continuous improvement ("Do & Learn Every Day"). Omnichannel Innovation: Accelerating our end to end Omni Channel growth strategy. You'll lead first generation Joint Business Plans (JBPs) with key partners like Pets at Home, integrate our approach with Pureplay and Regional eCommerce platforms (e.g., Zooplus), and drive key digital KPIs (Search, Visibility, Reviews, Auto ship). Elevating Customer Partnerships: Establishing and nurturing strategic, "Great to Do Business With" partnerships. This involves implementing robust commercial wiring, embedding our Category Vision with key customers, and translating deep shopper/market insights into mutually profitable trading plans. Key Responsibilities & Deliverables 1. Commercial & Financial Acumen P&L Ownership: Take personal accountability for the delivery of financial targets and strategic projects. Process Excellence: Coach the team to embed commercial rigor, including monthly gap identification, new growth opportunity capture, and a strong Revenue Growth Management (RGM) and ROI mindset. Negotiate to Grow: Lead and support the team in high stakes, complex negotiations (Annual Terms/JBPs), ensuring profitable execution of agreed upon customer plans. 2. Strategic Channel Development Define the Future: Evolving Models: Take the lead in identifying and delivering commercially viable solutions for a clinic to home eCommerce model and actively participate in evaluating our direct warehouse/fulfillment strategy. Global Best Practice: Connect with regional counterparts to share best practices and re apply global learnings within the UK market. 3. People Leadership & Development Change Leader: Champion organizational change, fostering a 'Grow and Develop' mindset within the team. Talent Nurturing: Provide consistent 1:1s, actionable feedback, and on the job coaching to accelerate team member development. Strategic Voice: Operate as a vital member of the extended leadership team, providing strategic customer and channel input and representing the Customer Development Director as needed. What You'll Bring Proven experience leading a significant Commercial or Sales team within the FMCG/CPG sector, with a strong track record of P&L delivery. Deep expertise and demonstrated success in developing and executing an eCommerce or OmniChannel strategy within a major UK retailer or brand. Exceptional ability to forge relationships and establish high value Joint Business Plans (JBPs). A servant leader mentality with a passion for coaching and developing talent to reach their full potential. Strong commercial and financial acumen, comfortable with complex negotiations and driving RGM principles. This role is for you if you're ready to make a significant impact, lead a talented team, and shape the digital landscape of a beloved pet brand! Are you ready to accelerate our growth journey? Apply now and let's build the future together! Our Commitment to Inclusion Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form () should you require accommodation.
Jan 17, 2026
Full time
No Relocation Assistance Offered Job Number - Surrey, England, United Kingdom Who We Are Colgate Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Location: Woking, Surrey Reporting to: General Manager Hill's Pet Nutrition UK & Ireland Are you a dynamic commercial leader with a passion for pets and accelerating digital growth? Do you thrive on building high performing teams and forging strategic partnerships that deliver exceptional results? We're looking for a National Sales Manager Pet & eCommerce to lead our critical UK Pet and Digital/Omnichannel commercial strategy. This is an opportunity to not just manage, but to revolutionize our growth trajectory, significantly expanding our market share through key customer relationships and sustainable eCommerce innovation. You'll be at the forefront of the pet industry's digital evolution, driving profitable growth and defining the future of how pet parents shop for our beloved products. What You'll Be Leading: The Core Impact You'll be the architect and driver of our UK Pet & eCommerce strategy, responsible for: Financial & Growth Leadership: Delivering and exceeding ambitious monthly, quarterly, and annual targets for Net Sales, Volume, and Margin. This includes owning the P&L and establishing a clear, actionable 18 month rolling growth plan. Strategic Team Development: Building, coaching, and inspiring a high performing Pet & eCommerce team, fostering a culture of excellence, ownership, and continuous improvement ("Do & Learn Every Day"). Omnichannel Innovation: Accelerating our end to end Omni Channel growth strategy. You'll lead first generation Joint Business Plans (JBPs) with key partners like Pets at Home, integrate our approach with Pureplay and Regional eCommerce platforms (e.g., Zooplus), and drive key digital KPIs (Search, Visibility, Reviews, Auto ship). Elevating Customer Partnerships: Establishing and nurturing strategic, "Great to Do Business With" partnerships. This involves implementing robust commercial wiring, embedding our Category Vision with key customers, and translating deep shopper/market insights into mutually profitable trading plans. Key Responsibilities & Deliverables 1. Commercial & Financial Acumen P&L Ownership: Take personal accountability for the delivery of financial targets and strategic projects. Process Excellence: Coach the team to embed commercial rigor, including monthly gap identification, new growth opportunity capture, and a strong Revenue Growth Management (RGM) and ROI mindset. Negotiate to Grow: Lead and support the team in high stakes, complex negotiations (Annual Terms/JBPs), ensuring profitable execution of agreed upon customer plans. 2. Strategic Channel Development Define the Future: Evolving Models: Take the lead in identifying and delivering commercially viable solutions for a clinic to home eCommerce model and actively participate in evaluating our direct warehouse/fulfillment strategy. Global Best Practice: Connect with regional counterparts to share best practices and re apply global learnings within the UK market. 3. People Leadership & Development Change Leader: Champion organizational change, fostering a 'Grow and Develop' mindset within the team. Talent Nurturing: Provide consistent 1:1s, actionable feedback, and on the job coaching to accelerate team member development. Strategic Voice: Operate as a vital member of the extended leadership team, providing strategic customer and channel input and representing the Customer Development Director as needed. What You'll Bring Proven experience leading a significant Commercial or Sales team within the FMCG/CPG sector, with a strong track record of P&L delivery. Deep expertise and demonstrated success in developing and executing an eCommerce or OmniChannel strategy within a major UK retailer or brand. Exceptional ability to forge relationships and establish high value Joint Business Plans (JBPs). A servant leader mentality with a passion for coaching and developing talent to reach their full potential. Strong commercial and financial acumen, comfortable with complex negotiations and driving RGM principles. This role is for you if you're ready to make a significant impact, lead a talented team, and shape the digital landscape of a beloved pet brand! Are you ready to accelerate our growth journey? Apply now and let's build the future together! Our Commitment to Inclusion Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form () should you require accommodation.
Working in our EB1 business team, the role provides the opportunity to take ownership of existing high value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long-term relationships.You will use your partner management experience to maximise the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. In this role you will: Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Mentor, coach and motivate junior team members. Implement new processes and strategies and evolve existing procedures Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers' current, and potential future needs. Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner Onboard new customers, liaising with other teams to ensure a smooth process Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders. Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates. Personal Specification - the successful candidate will be: Determined and eager to embrace new experiences and responsibilities. A confident and empathetic communicator able to understand other's points of view Thrive on customer interaction and comfortable dealing with senior company executives. A natural planner with an organised mindset and approach to work Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector. 3 grades 'B's or above at A-Level are desirable although not essential. Minimum of 5 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience of managing and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Able to communicate confidently face to face and virtually. Experience in an IT, e-commerce, fintech, financial services or price comparison environment An appreciation of web/software development Experience of CRM and Google Analytics would be beneficial. Must be eligible to live and work in the UK and can identify with and commit to our company values: SMART We are innovative and strategic We find better ways to do things EFFICIENT We maximise productivity and value for money We minimise waste and duplication OPEN We are one team - diverse, loyal and respectful We welcome new ideas, challenge and change PASSIONATE We are ambitious, positive and driven We celebrate the success of our company and colleagues ACCOUNTABLE We are responsible, trustworthy and dependable We do what we say we will Remuneration: Seopa offers a competitive salary and benefits package, including: private medical insurance life assurance pension and opportunity for annual pension review health cashback plan hybrid working arrangements additional service-related holidays option to buy additional holidays cycle to work scheme full access to online learning system About Seopa This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - Quotezone.co.uk and Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019), three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023, 2024 and 2025.
Jan 17, 2026
Full time
Working in our EB1 business team, the role provides the opportunity to take ownership of existing high value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long-term relationships.You will use your partner management experience to maximise the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. In this role you will: Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Mentor, coach and motivate junior team members. Implement new processes and strategies and evolve existing procedures Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers' current, and potential future needs. Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner Onboard new customers, liaising with other teams to ensure a smooth process Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders. Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates. Personal Specification - the successful candidate will be: Determined and eager to embrace new experiences and responsibilities. A confident and empathetic communicator able to understand other's points of view Thrive on customer interaction and comfortable dealing with senior company executives. A natural planner with an organised mindset and approach to work Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector. 3 grades 'B's or above at A-Level are desirable although not essential. Minimum of 5 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience of managing and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Able to communicate confidently face to face and virtually. Experience in an IT, e-commerce, fintech, financial services or price comparison environment An appreciation of web/software development Experience of CRM and Google Analytics would be beneficial. Must be eligible to live and work in the UK and can identify with and commit to our company values: SMART We are innovative and strategic We find better ways to do things EFFICIENT We maximise productivity and value for money We minimise waste and duplication OPEN We are one team - diverse, loyal and respectful We welcome new ideas, challenge and change PASSIONATE We are ambitious, positive and driven We celebrate the success of our company and colleagues ACCOUNTABLE We are responsible, trustworthy and dependable We do what we say we will Remuneration: Seopa offers a competitive salary and benefits package, including: private medical insurance life assurance pension and opportunity for annual pension review health cashback plan hybrid working arrangements additional service-related holidays option to buy additional holidays cycle to work scheme full access to online learning system About Seopa This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - Quotezone.co.uk and Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019), three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023, 2024 and 2025.
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
Jan 16, 2026
Full time
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
jobs.jerseyeveningpost.com-job boards
Neath, West Glamorgan
Our client is seeking a Manager for Recovery and Resolution Planning to provide subject matter expertise and guidance focused on assessing the potential financial impact of new and emerging regulations affecting the Financial Services industry. The role will involve identifying and delivering appropriate initiatives to fulfil the overall objectives and mandate of the function, with a specific focus on Recovery and Resolution Planning. The successful candidate will ensure that the business response to high-impact regulations is comprehensive, and that high-priority group initiatives are properly identified and managed. This full-time position demands collaboration across various business units to prepare crucial documents related to Recovery and Resolution Planning, while also performing impact analysis on relevant positions. The position involves substantial interaction with stakeholders, including the South African Reserve Bank, to facilitate compliance with regulatory requirements. The role also encompasses continuous assessment of recovery options under different stress scenarios, as well as the development and maintenance of integrated recovery plans. Job Duties Prepare documents on Recovery and Resolution Planning (RRP) and perform impact analyses where appropriate. Develop, enhance, and maintain the Integrated Recovery Plan (IRP) for SBSA and other subsidiaries. Challenge the robustness of Recovery Plans and ensure adherence and completeness. Identify credible recovery options under various scenarios addressing capital shortfalls and liquidity pressures. Support the development of subsidiary Recovery Plans and monitor their status through the IRP Monitoring dashboard. Prepare for RRP Work Group, Group RRP Committee, and SARB meetings to facilitate informed decision-making. Monitor developments on Recovery and Resolution Planning set by international standard-setting bodies. Provide guidance to the SBG leaders on identifying options to recover financial strength under severe stress. Conduct international benchmarking on Recovery and Resolution Planning to improve response capabilities. Engage with the South African Reserve Bank to understand regulatory requirements and provide guidance. Assist in adopting and implementing Resolution Planning regulations across SBG and subsidiaries. Drive the submission of necessary information to the Resolution Authority as part of the Resolution Plans. Collaborate with senior leaders to draft recovery plans for possible financial difficulties. Job Requirements First degree in Business Commerce, Finance, Accounting, or Law is required; Postgraduate degree preferred. 5 to 7 years of experience in banking accounting, financial reporting, controlling, risk management, or regulatory reporting is essential. 3 to 4 years of risk management experience within the financial services industry; a thorough understanding of BASEL requirements is required. Exceptional analytical skills and the ability to communicate effectively across various functions and levels. Strong organisational skills, attention to detail, and multi-tasking abilities. Self-motivated with the capability to work independently and manage stress efficiently. What You'll Love This role provides a fantastic opportunity to contribute meaningfully to maintaining the financial resilience of the organisation. You will thrive in a collaborative environment, engaging with various stakeholders, and be at the forefront of implementing key regulatory strategies. Opportunities for professional growth and skill development are abundant within the organisation, which values innovation and compliance in the financial services sector.
Jan 16, 2026
Full time
Our client is seeking a Manager for Recovery and Resolution Planning to provide subject matter expertise and guidance focused on assessing the potential financial impact of new and emerging regulations affecting the Financial Services industry. The role will involve identifying and delivering appropriate initiatives to fulfil the overall objectives and mandate of the function, with a specific focus on Recovery and Resolution Planning. The successful candidate will ensure that the business response to high-impact regulations is comprehensive, and that high-priority group initiatives are properly identified and managed. This full-time position demands collaboration across various business units to prepare crucial documents related to Recovery and Resolution Planning, while also performing impact analysis on relevant positions. The position involves substantial interaction with stakeholders, including the South African Reserve Bank, to facilitate compliance with regulatory requirements. The role also encompasses continuous assessment of recovery options under different stress scenarios, as well as the development and maintenance of integrated recovery plans. Job Duties Prepare documents on Recovery and Resolution Planning (RRP) and perform impact analyses where appropriate. Develop, enhance, and maintain the Integrated Recovery Plan (IRP) for SBSA and other subsidiaries. Challenge the robustness of Recovery Plans and ensure adherence and completeness. Identify credible recovery options under various scenarios addressing capital shortfalls and liquidity pressures. Support the development of subsidiary Recovery Plans and monitor their status through the IRP Monitoring dashboard. Prepare for RRP Work Group, Group RRP Committee, and SARB meetings to facilitate informed decision-making. Monitor developments on Recovery and Resolution Planning set by international standard-setting bodies. Provide guidance to the SBG leaders on identifying options to recover financial strength under severe stress. Conduct international benchmarking on Recovery and Resolution Planning to improve response capabilities. Engage with the South African Reserve Bank to understand regulatory requirements and provide guidance. Assist in adopting and implementing Resolution Planning regulations across SBG and subsidiaries. Drive the submission of necessary information to the Resolution Authority as part of the Resolution Plans. Collaborate with senior leaders to draft recovery plans for possible financial difficulties. Job Requirements First degree in Business Commerce, Finance, Accounting, or Law is required; Postgraduate degree preferred. 5 to 7 years of experience in banking accounting, financial reporting, controlling, risk management, or regulatory reporting is essential. 3 to 4 years of risk management experience within the financial services industry; a thorough understanding of BASEL requirements is required. Exceptional analytical skills and the ability to communicate effectively across various functions and levels. Strong organisational skills, attention to detail, and multi-tasking abilities. Self-motivated with the capability to work independently and manage stress efficiently. What You'll Love This role provides a fantastic opportunity to contribute meaningfully to maintaining the financial resilience of the organisation. You will thrive in a collaborative environment, engaging with various stakeholders, and be at the forefront of implementing key regulatory strategies. Opportunities for professional growth and skill development are abundant within the organisation, which values innovation and compliance in the financial services sector.
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Jan 16, 2026
Full time
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Company At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by t opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success at DG owns all post- sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the US and Canada. This role is open to candidates in both the US and Canada working East Coast business hours. Responsibilities Manage multiple projects in parallel for clients across all segments ( ახალგაზრდ, Mid-Market, Enterprise) and every phase of the post- sales customer lifecycle. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Responsible for product performance reporting, business- egwu analyses, and ongoing project planning for your portfolio of customers. Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product's competitive advantages. Work with clients to create mutually agreed-upon implementation plans, project timelines, and delivery milestones. Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. Effectively communicate project requirements, status, and results perth clients in a high-touch customer success model. Field customer support inquiries and manage escalations throughout the customer lifecycle. Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio. Qualifications 2+ years client management experience in SaaS - background in CRM, API, and/or Customer Service spaces a plus. Bachelor's Degree - MBA or technical degree a plus. Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel. Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively. Ability to multitask, prioritize, and manage time effectively and autonomously. You love to solve problems, help people, and want to be an integral part of scaling a start-up. Benefits Fully remote with all-access ثلاثة workspace of your choice. Competitive Salary & Equity Package. Generous Vacation Policy (25 Days). Birthday Off (in addition to Vacation Policy). Monthly Fitness Stipend. Medical, Dental, Vision Health Insurance for US- based Employees. 401k for US- based Employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Jan 16, 2026
Full time
Company At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by t opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success at DG owns all post- sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the US and Canada. This role is open to candidates in both the US and Canada working East Coast business hours. Responsibilities Manage multiple projects in parallel for clients across all segments ( ახალგაზრდ, Mid-Market, Enterprise) and every phase of the post- sales customer lifecycle. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Responsible for product performance reporting, business- egwu analyses, and ongoing project planning for your portfolio of customers. Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product's competitive advantages. Work with clients to create mutually agreed-upon implementation plans, project timelines, and delivery milestones. Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. Effectively communicate project requirements, status, and results perth clients in a high-touch customer success model. Field customer support inquiries and manage escalations throughout the customer lifecycle. Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio. Qualifications 2+ years client management experience in SaaS - background in CRM, API, and/or Customer Service spaces a plus. Bachelor's Degree - MBA or technical degree a plus. Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel. Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively. Ability to multitask, prioritize, and manage time effectively and autonomously. You love to solve problems, help people, and want to be an integral part of scaling a start-up. Benefits Fully remote with all-access ثلاثة workspace of your choice. Competitive Salary & Equity Package. Generous Vacation Policy (25 Days). Birthday Off (in addition to Vacation Policy). Monthly Fitness Stipend. Medical, Dental, Vision Health Insurance for US- based Employees. 401k for US- based Employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. This is a brilliant opportunity to join a business at the forefront of Commerce Media, working with some of the world's biggest brands and helping them get the very best out of the platform. The Role Act as the day-to-day partner for clients, driving adoption and successful use of the platform. Deliver onboarding and ongoing training to ensure clients maximise ROI. Provide consultative support around Retail Media (Amazon, Criteo, Citrus, etc.). Perform audits to identify client needs, workflow gaps and growth opportunities. Work closely with Client Success Directors to nurture long-term relationships. Translate complex analytics into actionable insights that drive performance. You 2+ years' experience in digital marketing, paid search, or retail/commerce media (agency or SaaS/tech vendor background welcome). Hands on knowledge of Amazon Ads, Criteo, Citrus, or other retail media platforms is highly desirable. Comfortable in client facing roles with excellent project management skills. Strong communicator, equally confident with stakeholders and data. Organised, proactive, and excited to solve problems for clients. Why Apply Join a global leader with huge growth potential. Work with top-tier brands and help shape their Retail Media strategy. Hybrid working, collaborative culture, and a clear path for progression. Exposure to cutting edge tech and the evolving world of Commerce Media. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Jan 16, 2026
Full time
Customer Success Manager - Retail Media (Amazon, Criteo, Citrus) We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. This is a brilliant opportunity to join a business at the forefront of Commerce Media, working with some of the world's biggest brands and helping them get the very best out of the platform. The Role Act as the day-to-day partner for clients, driving adoption and successful use of the platform. Deliver onboarding and ongoing training to ensure clients maximise ROI. Provide consultative support around Retail Media (Amazon, Criteo, Citrus, etc.). Perform audits to identify client needs, workflow gaps and growth opportunities. Work closely with Client Success Directors to nurture long-term relationships. Translate complex analytics into actionable insights that drive performance. You 2+ years' experience in digital marketing, paid search, or retail/commerce media (agency or SaaS/tech vendor background welcome). Hands on knowledge of Amazon Ads, Criteo, Citrus, or other retail media platforms is highly desirable. Comfortable in client facing roles with excellent project management skills. Strong communicator, equally confident with stakeholders and data. Organised, proactive, and excited to solve problems for clients. Why Apply Join a global leader with huge growth potential. Work with top-tier brands and help shape their Retail Media strategy. Hybrid working, collaborative culture, and a clear path for progression. Exposure to cutting edge tech and the evolving world of Commerce Media. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.
Jan 16, 2026
Full time
We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.
Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform. The Company: $100m in funding by top VCs A global innovator in live video commerce and customer engagement Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney Values-driven culture where ownership, collaboration, and smart growth matter. International office - London / NY / Paris The Role: You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence. Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals. Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities. Desired Skills and Experience: Enterprise Customer Success experience in SaaS or eCommerce environments. Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact. Excellent communication and collaboration skills; Comfortable working in fast-paced, high-growth settings. If you feel you have the relevant experience please reply to this advert or email your CV to
Jan 16, 2026
Full time
Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform. The Company: $100m in funding by top VCs A global innovator in live video commerce and customer engagement Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney Values-driven culture where ownership, collaboration, and smart growth matter. International office - London / NY / Paris The Role: You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence. Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals. Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities. Desired Skills and Experience: Enterprise Customer Success experience in SaaS or eCommerce environments. Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact. Excellent communication and collaboration skills; Comfortable working in fast-paced, high-growth settings. If you feel you have the relevant experience please reply to this advert or email your CV to
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Jan 16, 2026
Full time
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund
Jan 16, 2026
Full time
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund
European Account Manager - Printing & Inks Location: UK-based (Manchester, Derby, or London) Are you a seasoned sales professional with deep technical insight into inks, dispersions, and printing technologies? We are seeking a strategic and commercially driven European Account Manager to lead and grow key customer relationships across Europe within the printing and inks sector. This is a high-impact role for someone who thrives in complex B2B environments, understands the science behind the products, and can translate technical value into commercial success. Your Role and Impact Drive Strategic Growth: Expand existing accounts and identify new opportunities across Europe, consistently exceeding sales targets and KPIs. Lead Customer Engagement: Build trusted, long-term partnerships with clients, acting as their primary point of contact and advocate. Deliver Technical Solutions: Collaborate with R&D and technical teams to tailor solutions that address customer-specific challenges. Shape Market Strategy: Monitor industry trends and competitor activity to inform product development and commercial strategy. Negotiate with Confidence: Lead pricing and contract negotiations, ensuring sustainable and mutually beneficial agreements. Collaborate Cross-Functionally: Work closely with marketing, product development, and supply chain teams to ensure seamless service delivery. What You Bring Proven Experience: At least 5 years in B2B sales or account management, ideally within inks, dispersions, printing, or related chemical industries. Technical Expertise: Strong understanding of ink formulations and their applications in printing, packaging, or textiles. Educational Background: Degree in Chemistry, Chemical Engineering, Business, or a related field. Advanced qualifications are a plus. Multilingual Advantage: Fluency in English is essential; additional European languages (German, French, Spanish, or Italian) are highly valued. Commercial Acumen: Demonstrated success in driving revenue growth and managing complex customer portfolios. Mobility: Willingness to travel across Europe up to 60% of the time. Who You Are Relationship-driven and customer-focused, with a passion for sustainable solutions. A confident communicator who can influence stakeholders and navigate technical discussions. Resilient and adaptable, with a proactive mindset and a results-oriented approach. A brand ambassador who upholds company values and industry standards. This is a unique opportunity to join a forward-thinking team at the intersection of science and commerce, where your expertise will directly shape customer success and market impact.
Jan 16, 2026
Full time
European Account Manager - Printing & Inks Location: UK-based (Manchester, Derby, or London) Are you a seasoned sales professional with deep technical insight into inks, dispersions, and printing technologies? We are seeking a strategic and commercially driven European Account Manager to lead and grow key customer relationships across Europe within the printing and inks sector. This is a high-impact role for someone who thrives in complex B2B environments, understands the science behind the products, and can translate technical value into commercial success. Your Role and Impact Drive Strategic Growth: Expand existing accounts and identify new opportunities across Europe, consistently exceeding sales targets and KPIs. Lead Customer Engagement: Build trusted, long-term partnerships with clients, acting as their primary point of contact and advocate. Deliver Technical Solutions: Collaborate with R&D and technical teams to tailor solutions that address customer-specific challenges. Shape Market Strategy: Monitor industry trends and competitor activity to inform product development and commercial strategy. Negotiate with Confidence: Lead pricing and contract negotiations, ensuring sustainable and mutually beneficial agreements. Collaborate Cross-Functionally: Work closely with marketing, product development, and supply chain teams to ensure seamless service delivery. What You Bring Proven Experience: At least 5 years in B2B sales or account management, ideally within inks, dispersions, printing, or related chemical industries. Technical Expertise: Strong understanding of ink formulations and their applications in printing, packaging, or textiles. Educational Background: Degree in Chemistry, Chemical Engineering, Business, or a related field. Advanced qualifications are a plus. Multilingual Advantage: Fluency in English is essential; additional European languages (German, French, Spanish, or Italian) are highly valued. Commercial Acumen: Demonstrated success in driving revenue growth and managing complex customer portfolios. Mobility: Willingness to travel across Europe up to 60% of the time. Who You Are Relationship-driven and customer-focused, with a passion for sustainable solutions. A confident communicator who can influence stakeholders and navigate technical discussions. Resilient and adaptable, with a proactive mindset and a results-oriented approach. A brand ambassador who upholds company values and industry standards. This is a unique opportunity to join a forward-thinking team at the intersection of science and commerce, where your expertise will directly shape customer success and market impact.
Regular London Accommodation Other Job ID:6236 Update 2025-09-24 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction We are seeking a Key Account Market Executive to join our dynamic team in London. In this role, you will provide essential administrative and operational support to Key Account Managers and contribute to the success of key partner relationships. This is an exciting opportunity to work in a fast paced, collaborative environment. In this Role, you'll get to Provide administrative support to Key Account Managers, ensuring efficient workflow and coordination. Assist in maintaining strong relationships with key account partners by collaborating with internal departments involved in assigned projects. Resolve partner related issues, including accounting discrepancies, allotments, notifications, and cancellations. Conduct market and competitor research to identify trends and opportunities. Evaluate production metrics and recommend follow up actions to improve partner performance. Prepare business review reports and presentations to support Key Account Managers in strategy development. Coordinate merchandising activities for hotel partners, such as special deals and promotions. Handle ad hoc administrative requests and other operational tasks as required. What you'll Need to Succeed Minimum of 2 years of relevant experience in e commerce, marketing support, hotel reservation and coordination, or revenue/yield management (experience in a chain hotel environment preferred). Fluent in English & French, Mandarin would be a plus Strong attention to detail with a fast learning ability. Proven ability to work independently with minimal supervision. Dynamic, proactive, and a positive team player with excellent interpersonal skills. Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Prior experience in the hotel, tourism, or OTA (Online Travel Agency) environment is highly advantageous. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
Jan 16, 2026
Full time
Regular London Accommodation Other Job ID:6236 Update 2025-09-24 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction We are seeking a Key Account Market Executive to join our dynamic team in London. In this role, you will provide essential administrative and operational support to Key Account Managers and contribute to the success of key partner relationships. This is an exciting opportunity to work in a fast paced, collaborative environment. In this Role, you'll get to Provide administrative support to Key Account Managers, ensuring efficient workflow and coordination. Assist in maintaining strong relationships with key account partners by collaborating with internal departments involved in assigned projects. Resolve partner related issues, including accounting discrepancies, allotments, notifications, and cancellations. Conduct market and competitor research to identify trends and opportunities. Evaluate production metrics and recommend follow up actions to improve partner performance. Prepare business review reports and presentations to support Key Account Managers in strategy development. Coordinate merchandising activities for hotel partners, such as special deals and promotions. Handle ad hoc administrative requests and other operational tasks as required. What you'll Need to Succeed Minimum of 2 years of relevant experience in e commerce, marketing support, hotel reservation and coordination, or revenue/yield management (experience in a chain hotel environment preferred). Fluent in English & French, Mandarin would be a plus Strong attention to detail with a fast learning ability. Proven ability to work independently with minimal supervision. Dynamic, proactive, and a positive team player with excellent interpersonal skills. Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Prior experience in the hotel, tourism, or OTA (Online Travel Agency) environment is highly advantageous. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
