Lead Developer (Dynamics 365 & Power Platform) Location: Birmingham (2 days a week onsite) Contract: Permanent Salary & Benefits: up to 60,000 + Excellent Benefits Overview A industry regulatory body is undergoing significant digital transformation and seeking a Lead Developer to drive this forward and join its IT Development team. This role offers the opportunity to lead a talented group of developers in designing, customising, and integrating Dynamics 365 and Power Platform solutions that drive operational excellence and innovation across the business. You'll play a key role in shaping the technical direction of the organisation's digital systems, ensuring scalable, secure, and high-performing applications that support business-critical functions. This is a hands-on leadership role that combines technical delivery, team mentorship, and solution architecture within a modern cloud-first environment. The Role Lead and mentor a team of 5, overseeing the design, development, and integration of Dynamics 365 and Power Platform solutions. Manage the full development lifecycle, from requirements gathering and design through to build, testing, and deployment. Oversee the development of complex and mission-critical applications in a Microsoft Azure environment. Support upgrades, maintenance, and optimisation of PowerApps and related cloud platforms. Drive automation and build CI/CD pipelines using modern DevOps practices. Identify and manage technical risks, incidents, and performance issues. Maintain high standards of code quality, documentation, and testing across all projects. Skills & Experience Strong proficiency with Microsoft Dynamics 365 CRM modules and Power Platform (Power Apps, Power Automate). Proven experience in C#, .NET and JavaScript Hands-on experience with Azure DevOps, Git, or other CI/CD tools. Demonstrated leadership or mentoring experience within a development team. Strong understanding of software development life-cycle (SDLC) and leading agile sprints Excellent problem-solving and communication skills, with the ability to work effectively across technical and non-technical teams. If this sounds of interest, please apply or reach out to me at (url removed)
Nov 06, 2025
Full time
Lead Developer (Dynamics 365 & Power Platform) Location: Birmingham (2 days a week onsite) Contract: Permanent Salary & Benefits: up to 60,000 + Excellent Benefits Overview A industry regulatory body is undergoing significant digital transformation and seeking a Lead Developer to drive this forward and join its IT Development team. This role offers the opportunity to lead a talented group of developers in designing, customising, and integrating Dynamics 365 and Power Platform solutions that drive operational excellence and innovation across the business. You'll play a key role in shaping the technical direction of the organisation's digital systems, ensuring scalable, secure, and high-performing applications that support business-critical functions. This is a hands-on leadership role that combines technical delivery, team mentorship, and solution architecture within a modern cloud-first environment. The Role Lead and mentor a team of 5, overseeing the design, development, and integration of Dynamics 365 and Power Platform solutions. Manage the full development lifecycle, from requirements gathering and design through to build, testing, and deployment. Oversee the development of complex and mission-critical applications in a Microsoft Azure environment. Support upgrades, maintenance, and optimisation of PowerApps and related cloud platforms. Drive automation and build CI/CD pipelines using modern DevOps practices. Identify and manage technical risks, incidents, and performance issues. Maintain high standards of code quality, documentation, and testing across all projects. Skills & Experience Strong proficiency with Microsoft Dynamics 365 CRM modules and Power Platform (Power Apps, Power Automate). Proven experience in C#, .NET and JavaScript Hands-on experience with Azure DevOps, Git, or other CI/CD tools. Demonstrated leadership or mentoring experience within a development team. Strong understanding of software development life-cycle (SDLC) and leading agile sprints Excellent problem-solving and communication skills, with the ability to work effectively across technical and non-technical teams. If this sounds of interest, please apply or reach out to me at (url removed)
Contact Centre Architect - Dynamics 365 Location: Flexible, Hybrid (Open to candidates UK-Wide) Security Clearance: Required Industry: Microsoft Technology Solutions As a Contact Centre Architect specialising in Dynamics 365 Customer Engagement (CE) , you will be pivotal in designing and delivering cutting-edge, AI-first contact centre solutions. Key Responsibilities Solution Architecture & Design: Lead the architecture and design of Dynamics 365 CE contact centre solutions, integrating AI agents via Copilot to enhance agent productivity and customer experience. Client Engagement: Collaborate with clients from project inception through to delivery, ensuring solutions align with business objectives and technical requirements. AI Integration: Implement AI-driven features such as intelligent routing, chatbots, and virtual assistants to optimise customer interactions. Security & Scalability: Design solutions with a focus on security, performance, and scalability, utilise the broader Microsoft technology stack. Community Involvement: Actively participate in the Microsoft community through social media, conferences, and user groups, sharing knowledge and best practices. Skills Proven experience delivering D365 Contact Center solutions Ability to maximise capabilities of Dynamics 365 and Power Platform Knowledge of software engineering best practices End-to-end implementation experience of CRM based programmes Benefits Starting Salary - 90k - 110k dependent on experience Flexible, hybrid working model Private medical, enhanced pension contributions & much more!
Nov 06, 2025
Full time
Contact Centre Architect - Dynamics 365 Location: Flexible, Hybrid (Open to candidates UK-Wide) Security Clearance: Required Industry: Microsoft Technology Solutions As a Contact Centre Architect specialising in Dynamics 365 Customer Engagement (CE) , you will be pivotal in designing and delivering cutting-edge, AI-first contact centre solutions. Key Responsibilities Solution Architecture & Design: Lead the architecture and design of Dynamics 365 CE contact centre solutions, integrating AI agents via Copilot to enhance agent productivity and customer experience. Client Engagement: Collaborate with clients from project inception through to delivery, ensuring solutions align with business objectives and technical requirements. AI Integration: Implement AI-driven features such as intelligent routing, chatbots, and virtual assistants to optimise customer interactions. Security & Scalability: Design solutions with a focus on security, performance, and scalability, utilise the broader Microsoft technology stack. Community Involvement: Actively participate in the Microsoft community through social media, conferences, and user groups, sharing knowledge and best practices. Skills Proven experience delivering D365 Contact Center solutions Ability to maximise capabilities of Dynamics 365 and Power Platform Knowledge of software engineering best practices End-to-end implementation experience of CRM based programmes Benefits Starting Salary - 90k - 110k dependent on experience Flexible, hybrid working model Private medical, enhanced pension contributions & much more!
Solution Architect - Dynamics 365 Contact Centre Who is my client? An expansive, multi-national Dynamics 365 solution provider; with an award winning practice, and established customer base across numerous industry sectors. The company holds a strong reputation for successful Microsoft digital transformation programmes, and stand as a recognised partner of choice in their specific field globally. What does my client need? My client requires a skilled Dynamics 365 CE Solution Architect, with a proven track record in Dynamics CE/ CRM implementation, who can also offer experience delivering D365 Contact Centre functionality. The role will see the successful candidate spearhead the full cycle design and architecture of Dynamics 365/ Contact Centre solutions; drawing on the full Microsoft Tech stack/ Power Platform & AI toolset. Responsibilities of the role Leading the design and architecture of Dynamics 365 CE/ Contact Centre solutions to best satisfy customer requirements Playing a key role within the D365 practice as Solution Architect; promoting functional best practice in delivery Collaborating with cross-functional Microsoft stack teams to ensure seamless integration and optimal performance. Work across multiple projects at any one time as well as providing support to the wider team when required, including pre-sales discovery work Skill set Proven experience working in Dynamics 365 CE/ Power Platform solution architecture from consultancy perspective Firm understanding of Dynamics 365 CE Customer Service/ Contact Centre functionality Strong understanding of wider Microsoft Tech Stack and Power Platform/ AI tool sets Azure DevOps familiarity; experience in Continuous Integration/ Continuous Delivery pipelines Competency in delivering projects along AGILE methodology principles Confident stakeholder engagement skills across all levels Location The role will be fundamentally home based, with an expectation to client site travel where required; project phase dependant. Salary and Benefits Strong pipeline of projects for 2026 and beyond - working with the latest innovations in D365 Contact Centre functionality A competitive starting base salary (flexible, experience dependant) Comprehensive company benefits package including private health/ dental; pension & life assurance scheme Openings for further training/ MS Certification An autonomous architecture role within an experienced, forward thinking team Interview slots available - if you are interested, please get in touch ASAP.
Nov 06, 2025
Full time
Solution Architect - Dynamics 365 Contact Centre Who is my client? An expansive, multi-national Dynamics 365 solution provider; with an award winning practice, and established customer base across numerous industry sectors. The company holds a strong reputation for successful Microsoft digital transformation programmes, and stand as a recognised partner of choice in their specific field globally. What does my client need? My client requires a skilled Dynamics 365 CE Solution Architect, with a proven track record in Dynamics CE/ CRM implementation, who can also offer experience delivering D365 Contact Centre functionality. The role will see the successful candidate spearhead the full cycle design and architecture of Dynamics 365/ Contact Centre solutions; drawing on the full Microsoft Tech stack/ Power Platform & AI toolset. Responsibilities of the role Leading the design and architecture of Dynamics 365 CE/ Contact Centre solutions to best satisfy customer requirements Playing a key role within the D365 practice as Solution Architect; promoting functional best practice in delivery Collaborating with cross-functional Microsoft stack teams to ensure seamless integration and optimal performance. Work across multiple projects at any one time as well as providing support to the wider team when required, including pre-sales discovery work Skill set Proven experience working in Dynamics 365 CE/ Power Platform solution architecture from consultancy perspective Firm understanding of Dynamics 365 CE Customer Service/ Contact Centre functionality Strong understanding of wider Microsoft Tech Stack and Power Platform/ AI tool sets Azure DevOps familiarity; experience in Continuous Integration/ Continuous Delivery pipelines Competency in delivering projects along AGILE methodology principles Confident stakeholder engagement skills across all levels Location The role will be fundamentally home based, with an expectation to client site travel where required; project phase dependant. Salary and Benefits Strong pipeline of projects for 2026 and beyond - working with the latest innovations in D365 Contact Centre functionality A competitive starting base salary (flexible, experience dependant) Comprehensive company benefits package including private health/ dental; pension & life assurance scheme Openings for further training/ MS Certification An autonomous architecture role within an experienced, forward thinking team Interview slots available - if you are interested, please get in touch ASAP.
Senior Dynamics 365 Architect Fully Remote within Europe Long Term Contracting Role Very competitive daily rates We re looking for a seasoned Dynamics 365 Architect to lead an end to end delivery for a large-scale, complex CRM environment. You ll assess an enterprise-grade D365 platform with extensive customisation and integrations. Your duties will include simplification, performance improvement and long-term sustainability. You ll provide a clear vision, actionable stabilisation measures and a transformation roadmap. Key Focus Areas: Review solution architecture, data model, integrations, and automation workflows. Help lead a team of Dynamics Engineers who will work on the build and configuration. Analyse deployment practices, DevOps pipelines, and environment management. Recommend strategies to streamline the platform, reduce technical debt, and improve delivery agility. Deliver a concise technical assessment report and strategic roadmap for next-phase delivery. About You: Senior-level D365 expertise. Strong understanding of integration technologies (APIs, ESB, data services). Experience with Azure DevOps, CI/CD, and multi-environment deployment. Proven track record in CRM modernisation and architecture optimisation. Excellent communicator, able to translate complex technical insights into clear, actionable recommendations. This is a high-impact engagement suited to an independent, technically strong architect who excels in complex CRM landscapes and enjoys shaping the blueprint for transformation.
Nov 06, 2025
Contractor
Senior Dynamics 365 Architect Fully Remote within Europe Long Term Contracting Role Very competitive daily rates We re looking for a seasoned Dynamics 365 Architect to lead an end to end delivery for a large-scale, complex CRM environment. You ll assess an enterprise-grade D365 platform with extensive customisation and integrations. Your duties will include simplification, performance improvement and long-term sustainability. You ll provide a clear vision, actionable stabilisation measures and a transformation roadmap. Key Focus Areas: Review solution architecture, data model, integrations, and automation workflows. Help lead a team of Dynamics Engineers who will work on the build and configuration. Analyse deployment practices, DevOps pipelines, and environment management. Recommend strategies to streamline the platform, reduce technical debt, and improve delivery agility. Deliver a concise technical assessment report and strategic roadmap for next-phase delivery. About You: Senior-level D365 expertise. Strong understanding of integration technologies (APIs, ESB, data services). Experience with Azure DevOps, CI/CD, and multi-environment deployment. Proven track record in CRM modernisation and architecture optimisation. Excellent communicator, able to translate complex technical insights into clear, actionable recommendations. This is a high-impact engagement suited to an independent, technically strong architect who excels in complex CRM landscapes and enjoys shaping the blueprint for transformation.
Overview CRM Technical Lead Engineer role at N Consulting Ltd. Role Title: CRM Technical Lead Engineer. Work mode: Hybrid (To work from office in Holborn (UK) 2-3 days per week in office). Contract duration: 3-6 months (will be renewed depending on performance). Location: Holborn (UK). Responsibilities Advanced Dynamics 365 Development: Expert in developing complex plugins, custom workflow activities, and JavaScript web resources. Proficient in extending Dynamics 365 using Power Platform components (Power Apps, Power Automate, Power Pages). Customization & Configuration: Advanced configuration of model-driven apps, business rules, cloud flows, and other UI customizations. Integration & API Management: Architect and implement integrations with ERP systems (e.g., SAP, Oracle), BI platforms, and third-party applications using REST/SOAP APIs, Azure Logic Apps, Azure Functions and Service Bus. Experience with Azure API Management and custom connectors. Security & Compliance: Design enterprise-grade security models including field-level security, access teams, hierarchical security, and conditional access policies. Ensure compliance with data governance and regulatory standards (GDPR, HIPAA, etc.). DevOps & CI/CD: Lead CRM DevOps strategy using Azure DevOps, and CI/CD pipelines for automated deployments. Implement ALM (Application Lifecycle Management) practices for CRM solutions. Performance Optimization & Monitoring: Conduct performance tuning, diagnostics. Optimize data models, queries, and workflows for high-volume environments. Leadership & Mentoring: Mentor junior developers and guide cross-functional teams. Drive code reviews, technical workshops, and CRM best practices. Solution Architecture & Design: Collaborate with enterprise architects and business stakeholders to align CRM strategy with organizational goals. Qualifications Mandatory: MS Dynamics 365, Azure functions, Azure DevOps, Plugins, Dataverse, SQL, C#, Data Customizations, Web API, CRM Workflows, Power Automate Good to have: Javascript, Power Apps Experience: Minimum 8-12 years of experience in CRM technologies
Nov 06, 2025
Full time
Overview CRM Technical Lead Engineer role at N Consulting Ltd. Role Title: CRM Technical Lead Engineer. Work mode: Hybrid (To work from office in Holborn (UK) 2-3 days per week in office). Contract duration: 3-6 months (will be renewed depending on performance). Location: Holborn (UK). Responsibilities Advanced Dynamics 365 Development: Expert in developing complex plugins, custom workflow activities, and JavaScript web resources. Proficient in extending Dynamics 365 using Power Platform components (Power Apps, Power Automate, Power Pages). Customization & Configuration: Advanced configuration of model-driven apps, business rules, cloud flows, and other UI customizations. Integration & API Management: Architect and implement integrations with ERP systems (e.g., SAP, Oracle), BI platforms, and third-party applications using REST/SOAP APIs, Azure Logic Apps, Azure Functions and Service Bus. Experience with Azure API Management and custom connectors. Security & Compliance: Design enterprise-grade security models including field-level security, access teams, hierarchical security, and conditional access policies. Ensure compliance with data governance and regulatory standards (GDPR, HIPAA, etc.). DevOps & CI/CD: Lead CRM DevOps strategy using Azure DevOps, and CI/CD pipelines for automated deployments. Implement ALM (Application Lifecycle Management) practices for CRM solutions. Performance Optimization & Monitoring: Conduct performance tuning, diagnostics. Optimize data models, queries, and workflows for high-volume environments. Leadership & Mentoring: Mentor junior developers and guide cross-functional teams. Drive code reviews, technical workshops, and CRM best practices. Solution Architecture & Design: Collaborate with enterprise architects and business stakeholders to align CRM strategy with organizational goals. Qualifications Mandatory: MS Dynamics 365, Azure functions, Azure DevOps, Plugins, Dataverse, SQL, C#, Data Customizations, Web API, CRM Workflows, Power Automate Good to have: Javascript, Power Apps Experience: Minimum 8-12 years of experience in CRM technologies
Overview CRM Technical Lead Engineer role at N Consulting Ltd. Role Title: CRM Technical Lead Engineer. Work mode: Hybrid (To work from office in Holborn (UK) 2-3 days per week in office). Contract duration: 3-6 months (will be renewed depending on performance). Location: Holborn (UK). Responsibilities Advanced Dynamics 365 Development: Expert in developing complex plugins, custom workflow activities, and JavaScript web resources. Proficient in extending Dynamics 365 using Power Platform components (Power Apps, Power Automate, Power Pages). Customization & Configuration: Advanced configuration of model-driven apps, business rules, cloud flows, and other UI customizations. Integration & API Management: Architect and implement integrations with ERP systems (e.g., SAP, Oracle), BI platforms, and third-party applications using REST/SOAP APIs, Azure Logic Apps, Azure Functions and Service Bus. Experience with Azure API Management and custom connectors. Security & Compliance: Design enterprise-grade security models including field-level security, access teams, hierarchical security, and conditional access policies. Ensure compliance with data governance and regulatory standards (GDPR, HIPAA, etc.). DevOps & CI/CD: Lead CRM DevOps strategy using Azure DevOps, and CI/CD pipelines for automated deployments. Implement ALM (Application Lifecycle Management) practices for CRM solutions. Performance Optimization & Monitoring: Conduct performance tuning, diagnostics. Optimize data models, queries, and workflows for high-volume environments. Leadership & Mentoring: Mentor junior developers and guide cross-functional teams. Drive code reviews, technical workshops, and CRM best practices. Solution Architecture & Design: Collaborate with enterprise architects and business stakeholders to align CRM strategy with organizational goals. Qualifications Mandatory: MS Dynamics 365, Azure functions, Azure DevOps, Plugins, Dataverse, SQL, C#, Data Customizations, Web API, CRM Workflows, Power Automate Good to have: Javascript, Power Apps Experience: Minimum 8-12 years of experience in CRM technologies
Nov 06, 2025
Full time
Overview CRM Technical Lead Engineer role at N Consulting Ltd. Role Title: CRM Technical Lead Engineer. Work mode: Hybrid (To work from office in Holborn (UK) 2-3 days per week in office). Contract duration: 3-6 months (will be renewed depending on performance). Location: Holborn (UK). Responsibilities Advanced Dynamics 365 Development: Expert in developing complex plugins, custom workflow activities, and JavaScript web resources. Proficient in extending Dynamics 365 using Power Platform components (Power Apps, Power Automate, Power Pages). Customization & Configuration: Advanced configuration of model-driven apps, business rules, cloud flows, and other UI customizations. Integration & API Management: Architect and implement integrations with ERP systems (e.g., SAP, Oracle), BI platforms, and third-party applications using REST/SOAP APIs, Azure Logic Apps, Azure Functions and Service Bus. Experience with Azure API Management and custom connectors. Security & Compliance: Design enterprise-grade security models including field-level security, access teams, hierarchical security, and conditional access policies. Ensure compliance with data governance and regulatory standards (GDPR, HIPAA, etc.). DevOps & CI/CD: Lead CRM DevOps strategy using Azure DevOps, and CI/CD pipelines for automated deployments. Implement ALM (Application Lifecycle Management) practices for CRM solutions. Performance Optimization & Monitoring: Conduct performance tuning, diagnostics. Optimize data models, queries, and workflows for high-volume environments. Leadership & Mentoring: Mentor junior developers and guide cross-functional teams. Drive code reviews, technical workshops, and CRM best practices. Solution Architecture & Design: Collaborate with enterprise architects and business stakeholders to align CRM strategy with organizational goals. Qualifications Mandatory: MS Dynamics 365, Azure functions, Azure DevOps, Plugins, Dataverse, SQL, C#, Data Customizations, Web API, CRM Workflows, Power Automate Good to have: Javascript, Power Apps Experience: Minimum 8-12 years of experience in CRM technologies
Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a retention function. Your mission will be to exceed our ambitious revenue retention targets by driving widespread adoption across our customers' organizations. You will own the complete customer journey for your portfolio, from initial onboarding to long-term growth. By partnering creatively with our Technical Account Managers, you will gain a deep understanding of your customers' business and technical challenges. Your goal is to ensure their Snowplow implementation not only meets their needs but also delivers tangible business value they can clearly communicate. Responsibilities Manage a portfolio of key accounts: You will own the relationship with a portfolio of assigned customers, including major consumer, prosumer, and B2B brands in the Mid-market and Enterprise sectors. Drive customer success and value: Collaborate with new and existing customers to develop and execute a comprehensive success roadmap. You will focus on quantifying business value and ROI to solidify Snowplow's value and help stakeholders communicate that value across their organizations. Onboard new customers: Partner with our Solutions Architecture team to ensure new customers are successfully onboarded and activated, setting them up for long-term success. Achieve commercial goals: Actively manage and drive renewals and upsell opportunities, aligning with account-specific commercial strategies to meet or exceed revenue targets. Be a strategic partner: Work cross-functionally with Sales, Product, Marketing, Engineering, and Finance to ensure customer needs are met and to support Snowplow's growth. Influence the product roadmap: Serve as the voice of the customer by providing valuable product feedback to the Product team. You'll identify trends and surface insights that help shape the future of our product. What We're Looking For An experienced Customer Success Manager: You have a minimum of a few years of experience as a Customer Success or Account Manager, preferably managing accounts with an ACV of $75k+. A strong communicator and relationship builder: You are highly emotionally intelligent and can quickly adapt your communication style to different stakeholders, from technical leaders to business executives. You are a trusted internal advocate for your customers and can partner effectively across the organization. A skilled portfolio manager: You are comfortable balancing a complex customer portfolio, prioritizing tasks efficiently, and meeting deadlines. Experience with Salesforce or other CRM tools is a plus. A SaaS expert: You have a deep understanding of the SaaS business model, including key metrics and customer lifecycle dynamics like renewals, churn, upsell, and expansion revenue. Technically confident: You have experience working with complex software products and are comfortable engaging in technical conversations with senior stakeholders (e.g., CTOs, VPs of Engineering, and Technical Leads). A problem-solver at heart: You have a logical and organized approach to solving business challenges. You are passionate about working at the intersection of technology and business to deliver tangible impact for customers through data. Commercially driven: You have strong business acumen and a track record of identifying new opportunities to add value for customers. You are comfortable with and motivated by targets such as upsell or Net Revenue Retention (NRR). What We Offer You in Return A competitive package, including share options Flexible working A generous holiday allowance MacBook and home office equipment allowance Enhanced maternity, paternity, shared parental and adoption leave Company pension contribution Private Medical Insurance Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. Employment is conditional upon the successful completion of background screening and verification of right-to-work documentation in accordance with applicable laws.
Nov 05, 2025
Full time
Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a retention function. Your mission will be to exceed our ambitious revenue retention targets by driving widespread adoption across our customers' organizations. You will own the complete customer journey for your portfolio, from initial onboarding to long-term growth. By partnering creatively with our Technical Account Managers, you will gain a deep understanding of your customers' business and technical challenges. Your goal is to ensure their Snowplow implementation not only meets their needs but also delivers tangible business value they can clearly communicate. Responsibilities Manage a portfolio of key accounts: You will own the relationship with a portfolio of assigned customers, including major consumer, prosumer, and B2B brands in the Mid-market and Enterprise sectors. Drive customer success and value: Collaborate with new and existing customers to develop and execute a comprehensive success roadmap. You will focus on quantifying business value and ROI to solidify Snowplow's value and help stakeholders communicate that value across their organizations. Onboard new customers: Partner with our Solutions Architecture team to ensure new customers are successfully onboarded and activated, setting them up for long-term success. Achieve commercial goals: Actively manage and drive renewals and upsell opportunities, aligning with account-specific commercial strategies to meet or exceed revenue targets. Be a strategic partner: Work cross-functionally with Sales, Product, Marketing, Engineering, and Finance to ensure customer needs are met and to support Snowplow's growth. Influence the product roadmap: Serve as the voice of the customer by providing valuable product feedback to the Product team. You'll identify trends and surface insights that help shape the future of our product. What We're Looking For An experienced Customer Success Manager: You have a minimum of a few years of experience as a Customer Success or Account Manager, preferably managing accounts with an ACV of $75k+. A strong communicator and relationship builder: You are highly emotionally intelligent and can quickly adapt your communication style to different stakeholders, from technical leaders to business executives. You are a trusted internal advocate for your customers and can partner effectively across the organization. A skilled portfolio manager: You are comfortable balancing a complex customer portfolio, prioritizing tasks efficiently, and meeting deadlines. Experience with Salesforce or other CRM tools is a plus. A SaaS expert: You have a deep understanding of the SaaS business model, including key metrics and customer lifecycle dynamics like renewals, churn, upsell, and expansion revenue. Technically confident: You have experience working with complex software products and are comfortable engaging in technical conversations with senior stakeholders (e.g., CTOs, VPs of Engineering, and Technical Leads). A problem-solver at heart: You have a logical and organized approach to solving business challenges. You are passionate about working at the intersection of technology and business to deliver tangible impact for customers through data. Commercially driven: You have strong business acumen and a track record of identifying new opportunities to add value for customers. You are comfortable with and motivated by targets such as upsell or Net Revenue Retention (NRR). What We Offer You in Return A competitive package, including share options Flexible working A generous holiday allowance MacBook and home office equipment allowance Enhanced maternity, paternity, shared parental and adoption leave Company pension contribution Private Medical Insurance Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. Employment is conditional upon the successful completion of background screening and verification of right-to-work documentation in accordance with applicable laws.
Dynamics 365 CE Solutions Architect - Manchester Join a fast-growing Microsoft Partner, helping major organisations and leading brands transform their core business capabilities. You'll collaborate with talented teams to design and deliver innovative CRM solutions powered by Microsoft Dynamics 365 and the wider Microsoft ecosystem. Responsibilities Discovery Engage with clients to understand strategic goals, challenges, and CRM needs. Capture detailed functional and non-functional requirements. Collaborate with subject matter experts to shape solution approaches. Translate business needs into clear technical direction. Design Develop Dynamics 365 CE solutions aligned with client objectives. Produce concise and relevant technical design documentation. Advise clients on CRM strategy, roadmap, and best practices. Ensure solution design integrates effectively across the Microsoft stack. Delivery Oversee end-to-end Dynamics implementations with a focus on quality. Guide technical teams, ensuring alignment with client expectations. Drive continuous improvement and solution optimisation. Support testing, training, and go-live activities. Thought Leadership & Collaboration Contribute to thought leadership and solution innovation. Support proposal development and pre-sales activities. Foster collaboration and knowledge sharing across teams. Promote an inclusive culture where all voices are heard and valued. Skills & Experience Essential: Proven experience architecting and delivering Microsoft Dynamics 365 CE / CRM solutions. Strong understanding of the Microsoft ecosystem (Power Platform, Azure, M365, AD). Advanced Dynamics 365 functional certification (Sales, Customer Service, or Marketing). Excellent communication skills with the ability to simplify complex concepts. Benefits: Starting salary - up to 90k plus package Private medical, life assurance and much more!
Nov 04, 2025
Full time
Dynamics 365 CE Solutions Architect - Manchester Join a fast-growing Microsoft Partner, helping major organisations and leading brands transform their core business capabilities. You'll collaborate with talented teams to design and deliver innovative CRM solutions powered by Microsoft Dynamics 365 and the wider Microsoft ecosystem. Responsibilities Discovery Engage with clients to understand strategic goals, challenges, and CRM needs. Capture detailed functional and non-functional requirements. Collaborate with subject matter experts to shape solution approaches. Translate business needs into clear technical direction. Design Develop Dynamics 365 CE solutions aligned with client objectives. Produce concise and relevant technical design documentation. Advise clients on CRM strategy, roadmap, and best practices. Ensure solution design integrates effectively across the Microsoft stack. Delivery Oversee end-to-end Dynamics implementations with a focus on quality. Guide technical teams, ensuring alignment with client expectations. Drive continuous improvement and solution optimisation. Support testing, training, and go-live activities. Thought Leadership & Collaboration Contribute to thought leadership and solution innovation. Support proposal development and pre-sales activities. Foster collaboration and knowledge sharing across teams. Promote an inclusive culture where all voices are heard and valued. Skills & Experience Essential: Proven experience architecting and delivering Microsoft Dynamics 365 CE / CRM solutions. Strong understanding of the Microsoft ecosystem (Power Platform, Azure, M365, AD). Advanced Dynamics 365 functional certification (Sales, Customer Service, or Marketing). Excellent communication skills with the ability to simplify complex concepts. Benefits: Starting salary - up to 90k plus package Private medical, life assurance and much more!
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
Nov 03, 2025
Contractor
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA/DPIA frameworks, and lawful intercept/emergency call handling. DevOps & Automation Establish CI/CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation/Terraform/CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. Compliance & Regulatory Assurance This role requires strict adherence to international data protection laws, financial and healthcare compliance mandates, and cloud security best practices. The architect will be accountable for producing audit-ready documentation, risk assessments, and governance artefacts for regulators worldwide.
Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI/CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacy systems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement.
Nov 03, 2025
Full time
Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI/CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacy systems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement.
Job Specification: Industrial IoT & Embedded Computing Sales Lead / Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead / Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across key industrial and defence sectors. This role combines technical sales leadership, business development, and solution positioning. Reporting to the Sales Director, the Sales Lead / Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the UK. Engage early in the design cycle to position embedded and rugged computing platforms for design-in wins. Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate in UK exhibitions, trade shows, and technical workshops. Collaborate with marketing and product teams to create sales collateral, case studies, and campaigns. Monitor market trends, competitor activity, and emerging technologies to identify growth opportunities. Ensure compliance with export control, RoHS, REACH, and all applicable trade regulations in every sales transaction. Skills & Experience Essential: - Leadership experience managing or supervising a technical or industrial sales team. - Strong track record in B2B technical sales within industrial computing, embedded systems, or IoT hardware. - Understanding of edge computing architectures, connectivity, and industrial integration. - Confident in solution-selling able to link technical capability to customer value and ROI. - Excellent communication, presentation, and negotiation skills with both technical and commercial stakeholders. - Proficient in CRM tools (e.g., Dynamics 365, Salesforce, or similar) and pipeline forecasting. - Full UK driving licence and willingness to travel nationwide. Key Performance Indicators (KPIs) Team sales performance against quarterly and annual revenue targets. Design-in opportunities generated and converted. Pipeline growth and forecast accuracy. New customer and partner acquisition. Customer satisfaction and retention. Team development, engagement, and compliance with CRM standards. Personal Attributes Technically credible, commercially astute, and people-focused. Self-driven with a hands-on leadership style. Strong collaborator across departments (Engineering, Compliance, Marketing). Calm under pressure, decisive, and accountable for results. Professional and credible when representing the organisation to clients and partners. Willingness to continuously learn and evolve with emerging technologies.
Nov 02, 2025
Full time
Job Specification: Industrial IoT & Embedded Computing Sales Lead / Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead / Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across key industrial and defence sectors. This role combines technical sales leadership, business development, and solution positioning. Reporting to the Sales Director, the Sales Lead / Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the UK. Engage early in the design cycle to position embedded and rugged computing platforms for design-in wins. Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate in UK exhibitions, trade shows, and technical workshops. Collaborate with marketing and product teams to create sales collateral, case studies, and campaigns. Monitor market trends, competitor activity, and emerging technologies to identify growth opportunities. Ensure compliance with export control, RoHS, REACH, and all applicable trade regulations in every sales transaction. Skills & Experience Essential: - Leadership experience managing or supervising a technical or industrial sales team. - Strong track record in B2B technical sales within industrial computing, embedded systems, or IoT hardware. - Understanding of edge computing architectures, connectivity, and industrial integration. - Confident in solution-selling able to link technical capability to customer value and ROI. - Excellent communication, presentation, and negotiation skills with both technical and commercial stakeholders. - Proficient in CRM tools (e.g., Dynamics 365, Salesforce, or similar) and pipeline forecasting. - Full UK driving licence and willingness to travel nationwide. Key Performance Indicators (KPIs) Team sales performance against quarterly and annual revenue targets. Design-in opportunities generated and converted. Pipeline growth and forecast accuracy. New customer and partner acquisition. Customer satisfaction and retention. Team development, engagement, and compliance with CRM standards. Personal Attributes Technically credible, commercially astute, and people-focused. Self-driven with a hands-on leadership style. Strong collaborator across departments (Engineering, Compliance, Marketing). Calm under pressure, decisive, and accountable for results. Professional and credible when representing the organisation to clients and partners. Willingness to continuously learn and evolve with emerging technologies.
Planet is a leading technology company transforming payments by putting customer experience first.We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent years, we have experienced significant growth, expanding our services and global presence.With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer satisfaction.Work with supporting departments to resolve to a satisfactory standard. Work professionally, effectively and constructively to promote the company. The ideal candidate will drive new business acquisition across key growth regions including the UAE, Saudi Arabia, Bahrain, and Qatar Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry.Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology.Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan. Knowledge of the UAE retail, hospitality and F&B industry or IT solutions within these sectors would be an advantageKnowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage. Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market.Knowledge of card scheme rules as they affect the sale of merchant acquiring services.Proven interpersonal and networking skills ideally in a similar sales environmentProven communication and team working skills Proven organizational, planning and sales preparation skills Working knowledge of CRM systems (Salesforce or similar) High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systemsExperience in a complex international matrix organization Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company. Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills.Communication skills: These must be experienced and strong. Team work: Must be able to work with a dynamic sales team.Time Management: Must have proven time management skills and the ability to deliver to tight deadlines. Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Nov 02, 2025
Full time
Planet is a leading technology company transforming payments by putting customer experience first.We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent years, we have experienced significant growth, expanding our services and global presence.With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer satisfaction.Work with supporting departments to resolve to a satisfactory standard. Work professionally, effectively and constructively to promote the company. The ideal candidate will drive new business acquisition across key growth regions including the UAE, Saudi Arabia, Bahrain, and Qatar Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry.Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology.Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan. Knowledge of the UAE retail, hospitality and F&B industry or IT solutions within these sectors would be an advantageKnowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage. Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market.Knowledge of card scheme rules as they affect the sale of merchant acquiring services.Proven interpersonal and networking skills ideally in a similar sales environmentProven communication and team working skills Proven organizational, planning and sales preparation skills Working knowledge of CRM systems (Salesforce or similar) High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systemsExperience in a complex international matrix organization Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company. Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills.Communication skills: These must be experienced and strong. Team work: Must be able to work with a dynamic sales team.Time Management: Must have proven time management skills and the ability to deliver to tight deadlines. Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Nov 01, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change. Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems. Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks. Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.) Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations. Deep understanding of: Different integration patterns and best practices such as events, synchronous vs. asynchronous E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc. Analytical mindset and excellent problem-solving skills. Strong communication skills for stakeholder engagement at all levels Ability to work under pressure and willingness to travel to clients world-wide Strong communication and presentation skills. University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Job Summary We are seeking a dynamic and results-driven Business Development Manager with ERP solutions experience to join our team. The ideal candidate will be responsible for identifying new business opportunities, building and maintaining strong relationships with clients, and driving revenue growth. This hybrid role requires a strategic thinker with excellent communication skills and a proven track record in sales and business development. Key Responsibilities Strategic Leadership Define and evolve the business development strategy in alignment with overall company objectives. Collaborate with executive leadership to set annual revenue targets and go to market priorities. Identify potential clients and generate new business through networking, cold calling, and attending industry events. Prepare and deliver compelling presentations to prospective clients, showcasing the company's products and services. Relationship Management Build and nurture strong relationships with existing clients to ensure customer satisfaction and loyalty. Act as the primary point of contact for key accounts; ensure exceptional post sale engagement and grow expansion opportunities. Mentor junior business development and sales team members on best practices for ERP positioning, value based selling, and pipeline management. Partner with marketing, pre sales consultants, and delivery teams to develop compelling proposals, sales collateral, and customer success stories. Market Intelligence & Thought Leadership Conduct in depth market research and competitive analysis to identify emerging trends and product differentiators. Represent the company at industry events, ERP user groups, and executive forums to showcase thought leadership. Maintain a robust CRM pipeline; provide weekly and monthly forecasts, pipeline dashboards, and executive summaries. Leverage data analytics to uncover new business opportunities and optimize conversion rates. Track sales metrics and prepare regular reports on business development activities and outcomes. Education & Experience Experience with B2B software sales, with a preference towards those with experience focused specifically on ERP solutions (e.g., SAP, Oracle NetSuite, Microsoft Dynamics, Infor, etc.). Proven track record of closing deals. Degree in Business, Information Systems, Engineering, or related field preferred. Technical & Analytical Skills Strong understanding of ERP architectures, implementation methodologies, and ROI justification. Proficiency with CRM platforms such as Salesforce and Excel based forecasting/modeling. Additional Attributes Exceptional communication skills, with the ability to engage and influence senior executives. Self motivated, entrepreneurial mindset with a passion for driving transformative business outcomes. Willingness to travel for customer meetings, industry events, and conferences. Target Integration provides web based business management applications. We specialize in automating your business processes using innovative technical solutions.
Oct 31, 2025
Full time
Job Summary We are seeking a dynamic and results-driven Business Development Manager with ERP solutions experience to join our team. The ideal candidate will be responsible for identifying new business opportunities, building and maintaining strong relationships with clients, and driving revenue growth. This hybrid role requires a strategic thinker with excellent communication skills and a proven track record in sales and business development. Key Responsibilities Strategic Leadership Define and evolve the business development strategy in alignment with overall company objectives. Collaborate with executive leadership to set annual revenue targets and go to market priorities. Identify potential clients and generate new business through networking, cold calling, and attending industry events. Prepare and deliver compelling presentations to prospective clients, showcasing the company's products and services. Relationship Management Build and nurture strong relationships with existing clients to ensure customer satisfaction and loyalty. Act as the primary point of contact for key accounts; ensure exceptional post sale engagement and grow expansion opportunities. Mentor junior business development and sales team members on best practices for ERP positioning, value based selling, and pipeline management. Partner with marketing, pre sales consultants, and delivery teams to develop compelling proposals, sales collateral, and customer success stories. Market Intelligence & Thought Leadership Conduct in depth market research and competitive analysis to identify emerging trends and product differentiators. Represent the company at industry events, ERP user groups, and executive forums to showcase thought leadership. Maintain a robust CRM pipeline; provide weekly and monthly forecasts, pipeline dashboards, and executive summaries. Leverage data analytics to uncover new business opportunities and optimize conversion rates. Track sales metrics and prepare regular reports on business development activities and outcomes. Education & Experience Experience with B2B software sales, with a preference towards those with experience focused specifically on ERP solutions (e.g., SAP, Oracle NetSuite, Microsoft Dynamics, Infor, etc.). Proven track record of closing deals. Degree in Business, Information Systems, Engineering, or related field preferred. Technical & Analytical Skills Strong understanding of ERP architectures, implementation methodologies, and ROI justification. Proficiency with CRM platforms such as Salesforce and Excel based forecasting/modeling. Additional Attributes Exceptional communication skills, with the ability to engage and influence senior executives. Self motivated, entrepreneurial mindset with a passion for driving transformative business outcomes. Willingness to travel for customer meetings, industry events, and conferences. Target Integration provides web based business management applications. We specialize in automating your business processes using innovative technical solutions.
Overview Company Overview: Panopto is a leader in visual and audio-based learning. We empower learners with interactive video and focus on understanding user goals to deliver meaningful solutions. Backed by a leading private equity firm, we are a team of approximately 200 professionals focused on high-impact work. About This Opportunity: We are always on the lookout for exceptional talent to join our team. While there may not be an immediate opening for this role, we proactively build a pool of qualified professionals for upcoming opportunities. We invite passionate, results-driven individuals for Senior Strategic Account Manager, Corporate opportunities. If this sounds like you, we'd love to hear from you. Role Summary Grow your career as a Senior Strategic Account Manager, Corporate at Panopto. You will establish and expand enduring partnerships with our most strategic commercial and enterprise clients, focusing on customers leveraging Panopto's Learning Management System (LMS) and/or Video Content Management System (VCMS). You will serve as a trusted advisor to executive leadership, understanding institutional priorities, challenges, and long-term objectives. Your core purpose is to architect and execute strategic engagement plans that maximize value for customers and drive sustainable revenue growth for Panopto. This role requires a proactive, results-oriented leader with a track record of exceeding expectations and fostering cross-functional collaboration. If you thrive in a fast-paced environment and enjoy creating value for customers, this role may be your opportunity to grow. You will work with a dynamic team, develop your skills, and contribute to a culture that values innovation and customer success. Work You'll Do Strategic Account Management: Develop and execute comprehensive strategic account plans for assigned clients to achieve client goals and drive revenue growth. Relationship Building: Build and maintain long-term relationships with key executive stakeholders (e.g., CTO, CIO) and other executives, IT leaders, and operational staff within client organizations. Organizational Alignment & Value Realization: Understand clients' strategies, challenges, and priorities and position Panopto's LMS/VCMS as enablers of operational and financial objectives. Revenue Acceleration & Growth: Identify and lead high-impact opportunities for upsell and cross-sell, negotiating complex, high-value contracts and exceeding revenue targets. Cross-Functional Collaboration: Collaborate with internal teams, including Executive Leadership, Product Development, Marketing, Sales, and Customer Success to ensure excellent customer experiences and successful strategic initiatives. Performance Monitoring & Reporting: Track account performance metrics and provide regular reports and insights to clients and internal management, identifying areas for improvement. Complex Problem Solving & Advocacy: Serve as the escalation point for complex customer challenges, resolving issues swiftly and advocating for client needs. Thought Leadership & Market Intelligence: Stay informed on industry trends, policy shifts, competitive dynamics, and technology within LMS/VCMS to guide customer strategies and inform product roadmap. Enterprise-Level Negotiations: Lead and close complex renewal and expansion negotiations with strong presentation and negotiation skills. Mentorship: Provide guidance to less experienced team members and foster a culture of excellence in strategic account management. Qualifications Bachelor's degree in Business Administration, Marketing, Sales, SaaS or related field; MBA or Master's preferred. Minimum of 7 years of progressive experience in strategic account management or enterprise sales, with a track record of securing and expanding multi-million dollar accounts. Hands-on experience influencing executive stakeholders using LMS/VCMS solutions. Exceptional executive presence and communication, negotiation, and presentation skills, with the ability to explain complex technical and business concepts to C-suite audiences. Strong strategic thinking, financial acumen, and analytical abilities to develop and execute account plans that drive significant outcomes. Proficiency with advanced CRM (e.g., Salesforce Enterprise) and Customer Success platforms, including forecasting and strategic planning tools. Understand operational, financial, and policy dynamics in large organizations; results-driven, entrepreneurial mindset; ability to thrive in fast-paced, collaborative environments. Preferred Qualifications Experience in an LMS or VCMS provider environment. Proven success navigating complex procurement processes in commercial and enterprise settings. Compensation & Benefits $110,000 - $120,000 per year. This position is eligible for commission, with total on-target earnings of up to $200,000 as part of the compensation package. Base pay may vary by knowledge, skills, experience, and location. The Total Rewards package includes competitive base pay and benefits such as health insurance, retirement plans, and time-off programs. Panopto is remote-first with global offices. Panopto is an Equal Opportunity Employer. We value diversity and are committed to providing reasonable accommodations for applicants with disabilities. If accommodation is needed, please contact the People Experience team for assistance. Panopto uses AI tools in recruitment to assist with resumes and assessment results, but final hiring decisions are made by humans. You have the right to request a manual review of your application if you have concerns about AI usage. Data collected during the process will be retained only as long as necessary to fulfill the hiring purpose and then deleted. Vendor tools may include skill assessments or resume analysis. Panopto is dedicated to a fair and equitable hiring process for all candidates. The Team You will be an integral part of a dynamic, high-performing team, reporting to the Director of Account Management. We operate with a customer-obsessed mindset and partner with Customer Experience and executive leadership to ensure our clients succeed and thrive with Panopto. Our people and culture: Panopto's mission is to lead in visual and audio-based learning. We cultivate a diverse, fair, and inclusive culture that empowers every team member to contribute their unique perspective and to challenge ideas (not people). This collaborative spirit drives continuous improvement and innovation. Our purpose: Since 2007, Panopto has been a pioneer in video capture, management, and inside-video-search technology. We serve over 1,600 companies and universities worldwide and offer a remote-first work environment with offices globally. EEO & Remote Work: Panopto is an Equal Opportunity Employer. We do not discriminate in hiring and provide accommodations as needed. Remote-work eligibility varies by role and location. This position supports a remote-first approach.
Oct 30, 2025
Full time
Overview Company Overview: Panopto is a leader in visual and audio-based learning. We empower learners with interactive video and focus on understanding user goals to deliver meaningful solutions. Backed by a leading private equity firm, we are a team of approximately 200 professionals focused on high-impact work. About This Opportunity: We are always on the lookout for exceptional talent to join our team. While there may not be an immediate opening for this role, we proactively build a pool of qualified professionals for upcoming opportunities. We invite passionate, results-driven individuals for Senior Strategic Account Manager, Corporate opportunities. If this sounds like you, we'd love to hear from you. Role Summary Grow your career as a Senior Strategic Account Manager, Corporate at Panopto. You will establish and expand enduring partnerships with our most strategic commercial and enterprise clients, focusing on customers leveraging Panopto's Learning Management System (LMS) and/or Video Content Management System (VCMS). You will serve as a trusted advisor to executive leadership, understanding institutional priorities, challenges, and long-term objectives. Your core purpose is to architect and execute strategic engagement plans that maximize value for customers and drive sustainable revenue growth for Panopto. This role requires a proactive, results-oriented leader with a track record of exceeding expectations and fostering cross-functional collaboration. If you thrive in a fast-paced environment and enjoy creating value for customers, this role may be your opportunity to grow. You will work with a dynamic team, develop your skills, and contribute to a culture that values innovation and customer success. Work You'll Do Strategic Account Management: Develop and execute comprehensive strategic account plans for assigned clients to achieve client goals and drive revenue growth. Relationship Building: Build and maintain long-term relationships with key executive stakeholders (e.g., CTO, CIO) and other executives, IT leaders, and operational staff within client organizations. Organizational Alignment & Value Realization: Understand clients' strategies, challenges, and priorities and position Panopto's LMS/VCMS as enablers of operational and financial objectives. Revenue Acceleration & Growth: Identify and lead high-impact opportunities for upsell and cross-sell, negotiating complex, high-value contracts and exceeding revenue targets. Cross-Functional Collaboration: Collaborate with internal teams, including Executive Leadership, Product Development, Marketing, Sales, and Customer Success to ensure excellent customer experiences and successful strategic initiatives. Performance Monitoring & Reporting: Track account performance metrics and provide regular reports and insights to clients and internal management, identifying areas for improvement. Complex Problem Solving & Advocacy: Serve as the escalation point for complex customer challenges, resolving issues swiftly and advocating for client needs. Thought Leadership & Market Intelligence: Stay informed on industry trends, policy shifts, competitive dynamics, and technology within LMS/VCMS to guide customer strategies and inform product roadmap. Enterprise-Level Negotiations: Lead and close complex renewal and expansion negotiations with strong presentation and negotiation skills. Mentorship: Provide guidance to less experienced team members and foster a culture of excellence in strategic account management. Qualifications Bachelor's degree in Business Administration, Marketing, Sales, SaaS or related field; MBA or Master's preferred. Minimum of 7 years of progressive experience in strategic account management or enterprise sales, with a track record of securing and expanding multi-million dollar accounts. Hands-on experience influencing executive stakeholders using LMS/VCMS solutions. Exceptional executive presence and communication, negotiation, and presentation skills, with the ability to explain complex technical and business concepts to C-suite audiences. Strong strategic thinking, financial acumen, and analytical abilities to develop and execute account plans that drive significant outcomes. Proficiency with advanced CRM (e.g., Salesforce Enterprise) and Customer Success platforms, including forecasting and strategic planning tools. Understand operational, financial, and policy dynamics in large organizations; results-driven, entrepreneurial mindset; ability to thrive in fast-paced, collaborative environments. Preferred Qualifications Experience in an LMS or VCMS provider environment. Proven success navigating complex procurement processes in commercial and enterprise settings. Compensation & Benefits $110,000 - $120,000 per year. This position is eligible for commission, with total on-target earnings of up to $200,000 as part of the compensation package. Base pay may vary by knowledge, skills, experience, and location. The Total Rewards package includes competitive base pay and benefits such as health insurance, retirement plans, and time-off programs. Panopto is remote-first with global offices. Panopto is an Equal Opportunity Employer. We value diversity and are committed to providing reasonable accommodations for applicants with disabilities. If accommodation is needed, please contact the People Experience team for assistance. Panopto uses AI tools in recruitment to assist with resumes and assessment results, but final hiring decisions are made by humans. You have the right to request a manual review of your application if you have concerns about AI usage. Data collected during the process will be retained only as long as necessary to fulfill the hiring purpose and then deleted. Vendor tools may include skill assessments or resume analysis. Panopto is dedicated to a fair and equitable hiring process for all candidates. The Team You will be an integral part of a dynamic, high-performing team, reporting to the Director of Account Management. We operate with a customer-obsessed mindset and partner with Customer Experience and executive leadership to ensure our clients succeed and thrive with Panopto. Our people and culture: Panopto's mission is to lead in visual and audio-based learning. We cultivate a diverse, fair, and inclusive culture that empowers every team member to contribute their unique perspective and to challenge ideas (not people). This collaborative spirit drives continuous improvement and innovation. Our purpose: Since 2007, Panopto has been a pioneer in video capture, management, and inside-video-search technology. We serve over 1,600 companies and universities worldwide and offer a remote-first work environment with offices globally. EEO & Remote Work: Panopto is an Equal Opportunity Employer. We do not discriminate in hiring and provide accommodations as needed. Remote-work eligibility varies by role and location. This position supports a remote-first approach.
Overview We are looking for a London-based Head of Regional Marketing, EMEA to join our talented, dynamic, and rapidly growing global team. We have an in-office policy of 2 days per week for local employees. Company Description OpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years. Our mission is to be the most innovative partner to AEC firms, delivering solutions that help win more projects. We recently announced a new AI-Proposal product Shred.ai to continue this mission. We're a diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base. Backed by Marlin Equity Partners, we're passionate about creating an inclusive workplace where everyone feels valued and has a voice, and we actively hire from a diverse pool of candidates. Head of Regional Marketing, EMEA Description We're hiring an AEC marketer who is highly active in the London AEC community. As the Head of Regional Marketing, EMEA, you'll be our subject-matter expert and connector, bringing credibility and trusted relationships that help us localize our story and programs in the UK and beyond. You'll establish and scale our regional marketing motion: designing and running localized programs such as VIP roundtables, hosted gatherings, and partner or association activations. You'll collaborate with teams on initiatives related to demand generation, events, content, product, partnerships, and more - ensuring our programs resonate with customers and executives across the AEC industry. The outcome: stronger visibility and engagement in the UK market, high-quality experiences that add value for AEC professionals, and a repeatable playbook for future EMEA growth. Head of Regional Marketing, EMEA Responsibilities Build and own an EMEA marketing plan to drive revenue and expansion, starting with London Design and deliver hosted programs such as executive dinners, roundtables, and workshops, and manage presence at key regional conferences with support from event marketing Act as an AEC subject matter expert and partner with Sales and Customer Success to provide insight into buying dynamics and decision-making at firms Develop relationships with AEC associations, partners, and influencers, and serve as OpenAsset's connector in the London community Create and deliver thought leadership content by appearing on webinars, podcasts, and at industry events, and by contributing strong points of view that provide value to customers Measure and report on the impact of regional programs, including engagement, sourced and influenced pipeline, and lessons learned to inform the regional playbook Head of Regional Marketing, EMEA Skills and Experience The ideal candidate will be a seasoned AEC marketer with deep ties to the UK community, proven ability to deliver impactful regional programs, and the communication skills to represent OpenAsset confidently with senior audiences. 7-10+ years of experience in marketing within the AEC industry (architecture, engineering, construction) Established network and credibility within the UK AEC community, with awareness of and connections across EMEA Familiarity with OpenAsset or other proposal management workflows used by AEC firms Strong communicator with executive presence, confident in hosting, moderating, and presenting to senior audiences Highly organized operator able to manage multiple programs simultaneously, oversee budgets, and coordinate cross-functional support Ability to travel within EMEA and attend evening events when required Bonus/Preferred Experience or exposure to SaaS marketing, including digital advertising campaigns, PR, and demand-generation tactics Experience with Salesforce or other CRM systems and marketing automation platforms Exposure to scaling marketing programs in a high-growth environment Benefits Competitive salary 25 paid vacation days 8 bank holidays 5 paid sick days SSP Work from home flexibility Paid parental leave 5-Day Working Abroad Policy per year Pension program Bike storage/shower facilities in building Career growth and development opportunities This position is not eligible for visa sponsorship. Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications-we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
Oct 30, 2025
Full time
Overview We are looking for a London-based Head of Regional Marketing, EMEA to join our talented, dynamic, and rapidly growing global team. We have an in-office policy of 2 days per week for local employees. Company Description OpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years. Our mission is to be the most innovative partner to AEC firms, delivering solutions that help win more projects. We recently announced a new AI-Proposal product Shred.ai to continue this mission. We're a diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base. Backed by Marlin Equity Partners, we're passionate about creating an inclusive workplace where everyone feels valued and has a voice, and we actively hire from a diverse pool of candidates. Head of Regional Marketing, EMEA Description We're hiring an AEC marketer who is highly active in the London AEC community. As the Head of Regional Marketing, EMEA, you'll be our subject-matter expert and connector, bringing credibility and trusted relationships that help us localize our story and programs in the UK and beyond. You'll establish and scale our regional marketing motion: designing and running localized programs such as VIP roundtables, hosted gatherings, and partner or association activations. You'll collaborate with teams on initiatives related to demand generation, events, content, product, partnerships, and more - ensuring our programs resonate with customers and executives across the AEC industry. The outcome: stronger visibility and engagement in the UK market, high-quality experiences that add value for AEC professionals, and a repeatable playbook for future EMEA growth. Head of Regional Marketing, EMEA Responsibilities Build and own an EMEA marketing plan to drive revenue and expansion, starting with London Design and deliver hosted programs such as executive dinners, roundtables, and workshops, and manage presence at key regional conferences with support from event marketing Act as an AEC subject matter expert and partner with Sales and Customer Success to provide insight into buying dynamics and decision-making at firms Develop relationships with AEC associations, partners, and influencers, and serve as OpenAsset's connector in the London community Create and deliver thought leadership content by appearing on webinars, podcasts, and at industry events, and by contributing strong points of view that provide value to customers Measure and report on the impact of regional programs, including engagement, sourced and influenced pipeline, and lessons learned to inform the regional playbook Head of Regional Marketing, EMEA Skills and Experience The ideal candidate will be a seasoned AEC marketer with deep ties to the UK community, proven ability to deliver impactful regional programs, and the communication skills to represent OpenAsset confidently with senior audiences. 7-10+ years of experience in marketing within the AEC industry (architecture, engineering, construction) Established network and credibility within the UK AEC community, with awareness of and connections across EMEA Familiarity with OpenAsset or other proposal management workflows used by AEC firms Strong communicator with executive presence, confident in hosting, moderating, and presenting to senior audiences Highly organized operator able to manage multiple programs simultaneously, oversee budgets, and coordinate cross-functional support Ability to travel within EMEA and attend evening events when required Bonus/Preferred Experience or exposure to SaaS marketing, including digital advertising campaigns, PR, and demand-generation tactics Experience with Salesforce or other CRM systems and marketing automation platforms Exposure to scaling marketing programs in a high-growth environment Benefits Competitive salary 25 paid vacation days 8 bank holidays 5 paid sick days SSP Work from home flexibility Paid parental leave 5-Day Working Abroad Policy per year Pension program Bike storage/shower facilities in building Career growth and development opportunities This position is not eligible for visa sponsorship. Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications-we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
Overview Microsoft Dynamics 365 Systems Engineer - £46,000 - UK (Remote / No Sponsorship) We're working with a leading financial services organisation seeking a Systems Engineer (Microsoft Dynamics 365) to join their innovative technology team. This is a key role focused on the design, development and integration of a bespoke Dynamics 365 system, built to meet the specific needs of the business. You'll collaborate with internal stakeholders and external partners to deliver robust, scalable and secure solutions that integrate seamlessly with third-party applications and custom-built C# plugins. Responsibilities Design and develop custom solutions within Microsoft Dynamics 365, including workflows, entities, forms and plugins. Integrate third-party software using APIs and custom connectors. Build and maintain C# plugins and custom components to extend Dynamics 365 functionality. Work with business analysts and stakeholders to gather and translate requirements into technical specifications. Participate in agile development (sprint planning, stand-ups, weekly release cycles). Develop and maintain SQL reports to support management information and business insights. Contribute to data engineering and ensure performance, scalability and data integrity. Support system architecture planning, performance tuning and optimisation. Provide technical support and troubleshooting for Dynamics 365 and integrated systems. Produce clear documentation and maintain up-to-date knowledge of Dynamics 365 updates and best practices. Requirements Strong C#/.NET development skills, especially for plugins and workflows. Experience with RESTful APIs and third-party integrations. Familiarity with Power Platform and Azure services. Excellent communication, collaboration and problem-solving skills. Ability to manage performance while working across multiple projects. Proven experience in Microsoft Dynamics 365 (CRM) configuration and customisation Salary & Benefits £46,000 per annum, depending on experience. Full-time, permanent position. Location The Microsoft Dynamics NAV / D365 Business Central client has an office in Bristol. UK citizens, Dependent Visas or ILR candidates only-no sponsorship or other visas considered This is a Fully remote role with occasional travel to Bristol 3x a year. Applications are welcome from professionals with Dynamics CRM Development experience. How to Apply Please apply asap with your CV to be considered for this position. You can also get in touch with me or . Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe -
Oct 29, 2025
Full time
Overview Microsoft Dynamics 365 Systems Engineer - £46,000 - UK (Remote / No Sponsorship) We're working with a leading financial services organisation seeking a Systems Engineer (Microsoft Dynamics 365) to join their innovative technology team. This is a key role focused on the design, development and integration of a bespoke Dynamics 365 system, built to meet the specific needs of the business. You'll collaborate with internal stakeholders and external partners to deliver robust, scalable and secure solutions that integrate seamlessly with third-party applications and custom-built C# plugins. Responsibilities Design and develop custom solutions within Microsoft Dynamics 365, including workflows, entities, forms and plugins. Integrate third-party software using APIs and custom connectors. Build and maintain C# plugins and custom components to extend Dynamics 365 functionality. Work with business analysts and stakeholders to gather and translate requirements into technical specifications. Participate in agile development (sprint planning, stand-ups, weekly release cycles). Develop and maintain SQL reports to support management information and business insights. Contribute to data engineering and ensure performance, scalability and data integrity. Support system architecture planning, performance tuning and optimisation. Provide technical support and troubleshooting for Dynamics 365 and integrated systems. Produce clear documentation and maintain up-to-date knowledge of Dynamics 365 updates and best practices. Requirements Strong C#/.NET development skills, especially for plugins and workflows. Experience with RESTful APIs and third-party integrations. Familiarity with Power Platform and Azure services. Excellent communication, collaboration and problem-solving skills. Ability to manage performance while working across multiple projects. Proven experience in Microsoft Dynamics 365 (CRM) configuration and customisation Salary & Benefits £46,000 per annum, depending on experience. Full-time, permanent position. Location The Microsoft Dynamics NAV / D365 Business Central client has an office in Bristol. UK citizens, Dependent Visas or ILR candidates only-no sponsorship or other visas considered This is a Fully remote role with occasional travel to Bristol 3x a year. Applications are welcome from professionals with Dynamics CRM Development experience. How to Apply Please apply asap with your CV to be considered for this position. You can also get in touch with me or . Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe -
Outside IR35, Hybrid, D365 Solution Architect, Digital Architecture, D365, Azure, CE, CRM, F&O, Azure Logic Apps, Functions, Power Platform Architecture, Enterprise Application Builds, Digital Architecture, Regulatory Environments. Healthcare, Utilities, Financial Services, Retail, Data Models, My leading client is looking an immediately available D365 Solution Architect who can help them on a journey to support the design, architecture, and documentation of enterprise-grade solutions across the Microsoft Dynamics 365 ecosystem (across CE/CRM, FO/FinOps and the Power Platform.) You must be an expert in translating complex business requirements into scalable, secure, and high-performing solutions using Azure services and Microsoft cloud technologies. You will define integration strategies, data models, and application frameworks, ensuring alignment with enterprise architecture standards and best practices. A key part of the role involves producing high-quality technical documentation, solution blueprints, to support implementation and BAU operations. The architect will work closely with the lead architect to share & deliver the target architecture and collaborate with stakeholders across business, IT, drive innovation, ensure compliance, and deliver measurable business value. Core Skills Proven experience designing and architecting solutions in Dynamics 365 CE and FO. Excellent Azure services including Logic Apps, Functions, API Management, and Azure DevOps. Expertise in Power Platform architecture and governance. Excellent documentation skills including solution design documents, technical specifications, and user guides. Strong knowledge of CRM and ERP business processes - in sectors such as healthcare, retail, or regulated industries. Proficiency in C#, .NET, JavaScript, and SQL Server. Experience with data migration, integration strategies, and legacy system transformation. Strong stakeholder engagement and communication skills. Familiarity with Agile and DevOps methodologies. Data savvy (XML, Data Mapping, Canonical, Database design) with a meticulous eye for detail. Wireframes, user flows, visual design and mock-up / prototypes. Understanding of overall customer needs and ability have a holistic view of design and user experience; ability to deliver on short term needs that fit into long term vision. If this sounds of interest please submit your cv for review.
Oct 29, 2025
Full time
Outside IR35, Hybrid, D365 Solution Architect, Digital Architecture, D365, Azure, CE, CRM, F&O, Azure Logic Apps, Functions, Power Platform Architecture, Enterprise Application Builds, Digital Architecture, Regulatory Environments. Healthcare, Utilities, Financial Services, Retail, Data Models, My leading client is looking an immediately available D365 Solution Architect who can help them on a journey to support the design, architecture, and documentation of enterprise-grade solutions across the Microsoft Dynamics 365 ecosystem (across CE/CRM, FO/FinOps and the Power Platform.) You must be an expert in translating complex business requirements into scalable, secure, and high-performing solutions using Azure services and Microsoft cloud technologies. You will define integration strategies, data models, and application frameworks, ensuring alignment with enterprise architecture standards and best practices. A key part of the role involves producing high-quality technical documentation, solution blueprints, to support implementation and BAU operations. The architect will work closely with the lead architect to share & deliver the target architecture and collaborate with stakeholders across business, IT, drive innovation, ensure compliance, and deliver measurable business value. Core Skills Proven experience designing and architecting solutions in Dynamics 365 CE and FO. Excellent Azure services including Logic Apps, Functions, API Management, and Azure DevOps. Expertise in Power Platform architecture and governance. Excellent documentation skills including solution design documents, technical specifications, and user guides. Strong knowledge of CRM and ERP business processes - in sectors such as healthcare, retail, or regulated industries. Proficiency in C#, .NET, JavaScript, and SQL Server. Experience with data migration, integration strategies, and legacy system transformation. Strong stakeholder engagement and communication skills. Familiarity with Agile and DevOps methodologies. Data savvy (XML, Data Mapping, Canonical, Database design) with a meticulous eye for detail. Wireframes, user flows, visual design and mock-up / prototypes. Understanding of overall customer needs and ability have a holistic view of design and user experience; ability to deliver on short term needs that fit into long term vision. If this sounds of interest please submit your cv for review.
Join us as a Dynamics 365 Solution Architect We'll look to you to create the solution architecture definition for your assigned change projects, in addition to supporting the delivery of business outcomes that benefit both customers and colleagues You'll be working closely with stakeholders to contribute to the design and implementation of digital solutions, validating alignment with the bank's strategic target architecture and roadmap If you're ready for a new challenge and want to make a far-reaching impact through your work, this could be the opportunity you're looking for What you'll do As a Dynamics (D365) Solution Architect, you'll be collaborating with Wealth Enterprise Architecture, API, Core Platforms, Security and Natwest Group CRM Centre of Excellence enterprise, along with the Wealth CRM platforms team to architect and deliver solutions leveraging Microsoft D365 as the new CRM in Wealth, integrated with existing Wealth technology stack. You'll be supporting the growth of architecting capability, of the solution and its interfaces, validating technology assumptions, evaluating implementation alternatives, and supporting the functional consultants and CRM engineers with lower level solution design. You'll also support a pipeline of features and improvements to allow frequent and incremental delivery of end-user value whilst leveraging Microsoft latest innovations and contributing to the development of architecture skills across the team by sharing knowledge, best practices, lessons learned, and mentoring others. As well as this, you'll be: Leading on the development of High-Level Solution Designs (HLSD), interacting with Wealth Enterprise Architects, Security, Infrastructure, API and Data colleagues Owning the technical design issues and driving resolution through the iteration of the technical solution design Leading the activities to shape requirements, validating designs and prototypes to deliver change that aligns with the target architecture Promoting adaptive design practices to drive collaboration of feature teams around a common technical vision using continuous feedback The skills you'll need To take on this role, you'll need practitioner knowledge of solution architecture frameworks, modern technologies such as Cloud, microservices and AI, agile architecture and DevOps practices, including a deep understanding of business use cases and emerging trends that drive organisational success. You'll also need expertise in D365 CE & Power Platform, deep knowledge of Dataverse, model-driven apps, and integration patterns across the Microsoft ecosystem. You'll bring practitioner experience of defining and developing strategic solution architectures that align with organisational objectives. This will include experience of engaging with technical and non-technical stakeholders, including senior leadership across the organisation to define architectures that deliver tangible business outcomes. You'll also demonstrate experience of: Proven ability to define HLSDs and application architectures across all layers of the technical stack, including cloud-native and hybrid environments, ability to present solutions and designs in architecture governance boards Knowledge and experience with microservices architecture, Azure services, DevOps practices, and enterprise integration patterns Collaborative decision-making processes, partnering with business and technology colleagues to articulate and evolve architectural direction Creating business cases to influence senior stakeholders to secure investment for architecture initiatives Participating in overseeing and assuring the quality of architecture designs, with a focus on risk management and governance Supporting architecture and design reviews to validate that solutions meet business needs and comply with architecture standards
Oct 29, 2025
Full time
Join us as a Dynamics 365 Solution Architect We'll look to you to create the solution architecture definition for your assigned change projects, in addition to supporting the delivery of business outcomes that benefit both customers and colleagues You'll be working closely with stakeholders to contribute to the design and implementation of digital solutions, validating alignment with the bank's strategic target architecture and roadmap If you're ready for a new challenge and want to make a far-reaching impact through your work, this could be the opportunity you're looking for What you'll do As a Dynamics (D365) Solution Architect, you'll be collaborating with Wealth Enterprise Architecture, API, Core Platforms, Security and Natwest Group CRM Centre of Excellence enterprise, along with the Wealth CRM platforms team to architect and deliver solutions leveraging Microsoft D365 as the new CRM in Wealth, integrated with existing Wealth technology stack. You'll be supporting the growth of architecting capability, of the solution and its interfaces, validating technology assumptions, evaluating implementation alternatives, and supporting the functional consultants and CRM engineers with lower level solution design. You'll also support a pipeline of features and improvements to allow frequent and incremental delivery of end-user value whilst leveraging Microsoft latest innovations and contributing to the development of architecture skills across the team by sharing knowledge, best practices, lessons learned, and mentoring others. As well as this, you'll be: Leading on the development of High-Level Solution Designs (HLSD), interacting with Wealth Enterprise Architects, Security, Infrastructure, API and Data colleagues Owning the technical design issues and driving resolution through the iteration of the technical solution design Leading the activities to shape requirements, validating designs and prototypes to deliver change that aligns with the target architecture Promoting adaptive design practices to drive collaboration of feature teams around a common technical vision using continuous feedback The skills you'll need To take on this role, you'll need practitioner knowledge of solution architecture frameworks, modern technologies such as Cloud, microservices and AI, agile architecture and DevOps practices, including a deep understanding of business use cases and emerging trends that drive organisational success. You'll also need expertise in D365 CE & Power Platform, deep knowledge of Dataverse, model-driven apps, and integration patterns across the Microsoft ecosystem. You'll bring practitioner experience of defining and developing strategic solution architectures that align with organisational objectives. This will include experience of engaging with technical and non-technical stakeholders, including senior leadership across the organisation to define architectures that deliver tangible business outcomes. You'll also demonstrate experience of: Proven ability to define HLSDs and application architectures across all layers of the technical stack, including cloud-native and hybrid environments, ability to present solutions and designs in architecture governance boards Knowledge and experience with microservices architecture, Azure services, DevOps practices, and enterprise integration patterns Collaborative decision-making processes, partnering with business and technology colleagues to articulate and evolve architectural direction Creating business cases to influence senior stakeholders to secure investment for architecture initiatives Participating in overseeing and assuring the quality of architecture designs, with a focus on risk management and governance Supporting architecture and design reviews to validate that solutions meet business needs and comply with architecture standards
Senior CRM and Power Platform Engineer page is loaded Senior CRM and Power Platform Engineerlocations: UK, Work at Home, GBtime type: Full timeposted on: Posted Yesterdayjob requisition id: RJob Title:Senior CRM and Power Platform EngineerJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. In Power Platform emphasis on developing and implementing governance strategies, best practices, and customized Power Apps solutions. The ideal candidate will be skilled in leveraging the Power Apps Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. In Dynamics 365 Customer Engagement there should be a background on reviewing for and assessing performance and stability optimizations, and an in-depth understanding of how customers configure functionality and customize Dynamics to meet their business processes.The candidate required fluent Spanish language skills. Qualifications Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background experience in Dynamics 36 customer service and sales functionality, customizations and administration. Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development will be required. Omnichannel knowledge and experience would be a benefit. Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and other Power Platform components. Enterprise Focus: Demonstrated experience in deployment, administration and support within large-scale environments. Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues. Required Skill Set Power Platform and Dynamics 365 Customer Engagement Online Feature knowledge in below areas Knowledge in Dynamics 365 modules Customer service, Omnichannel, Sales and Field Service etc. Power Apps Power Automate Power Platform admin center Customization Administration and Governance experience Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC). Deep understanding of Dataverse, governance strategies, environment planning, and security. Develop and maintain Power Apps solutions with canvas app and model driven app development and architecture. Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services Knowledge of Application Lifecycle Management (ALM) via Solutions. Experience in troubleshooting and optimizing Power Apps and Power Automate flows. Familiarity with integrating data from Dataverse, SharePoint, and other sources. Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions. Awareness of Centre of Excellence concepts with monitoring and adherence.Location:UK, Work at Home, GBLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
Oct 29, 2025
Full time
Senior CRM and Power Platform Engineer page is loaded Senior CRM and Power Platform Engineerlocations: UK, Work at Home, GBtime type: Full timeposted on: Posted Yesterdayjob requisition id: RJob Title:Senior CRM and Power Platform EngineerJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. In Power Platform emphasis on developing and implementing governance strategies, best practices, and customized Power Apps solutions. The ideal candidate will be skilled in leveraging the Power Apps Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. In Dynamics 365 Customer Engagement there should be a background on reviewing for and assessing performance and stability optimizations, and an in-depth understanding of how customers configure functionality and customize Dynamics to meet their business processes.The candidate required fluent Spanish language skills. Qualifications Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background experience in Dynamics 36 customer service and sales functionality, customizations and administration. Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development will be required. Omnichannel knowledge and experience would be a benefit. Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and other Power Platform components. Enterprise Focus: Demonstrated experience in deployment, administration and support within large-scale environments. Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues. Required Skill Set Power Platform and Dynamics 365 Customer Engagement Online Feature knowledge in below areas Knowledge in Dynamics 365 modules Customer service, Omnichannel, Sales and Field Service etc. Power Apps Power Automate Power Platform admin center Customization Administration and Governance experience Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC). Deep understanding of Dataverse, governance strategies, environment planning, and security. Develop and maintain Power Apps solutions with canvas app and model driven app development and architecture. Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services Knowledge of Application Lifecycle Management (ALM) via Solutions. Experience in troubleshooting and optimizing Power Apps and Power Automate flows. Familiarity with integrating data from Dataverse, SharePoint, and other sources. Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions. Awareness of Centre of Excellence concepts with monitoring and adherence.Location:UK, Work at Home, GBLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
