6 jobs found

About Crownpeak Crownpeak powers global growth for influential brands through Fredhopper, our AI-driven product discovery engine, and FirstSpirit, our enterprise-grade content management system. We've built tools that simplify complexity, empowering marketers, merchandisers, and content creators to move faster and smarter. Our AI-driven product discovery engine is trusted by 36% of the UK's Top 25 and 25% of the EU's Top 50 retailers. Built for fashion, beauty, and lifestyle brands, Fredhopper blends smart automation with human curation to meet evolving consumer expectations and local shopping behaviors at scale. Our robust, enterprise-grade CMS designed for businesses with complex international content demands. FirstSpirit delivers total flexibility, seamless integration, and enterprise governance. From content versioning to personalization, it's built to empower teams across regions to work smarter and faster without sacrificing control or compliance. Join us and make an immediate impact in the digital world. What's the role? The Customer Success Manager is responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The CSM serves as a trusted advisor, aligning our solutions to the customer's strategy while also identifying opportunities for growth. What will you do? Customer Relationship & Account Management Act as the primary point of contact for a portfolio of customers. Build and maintain trusted relationships with key stakeholders and executive sponsors. Understand customer goals and objectives and align product usage to maximise value. Deliver product roadmap updates, introduce new solutions, and gather roadmap input. Drive the creation and execution of engagement/success plans and customer scorecards. Perform service reviews. Ensure consistent communication and alignment with internal teams and customer stakeholders. Support best practices for data gathering, measurement, and customer feedback analysis. Responsible for renewals within assigned accounts. Program / Project / Account Management Plan and prioritise customer projects in coordination with internal project teams. Define approaches to help customers achieve strategic goals and outcomes. Oversee Professional Services (PS) deliverables. Coordinate and guide both customer and internal teams effectively. Maintain awareness of commercial agreements and budget constraints. Provide input and support for billable consulting work as needed, in coordination with PS. Business Development & Opportunity Identification Identify upsell, cross-sell, and expansion opportunities within the existing customer base. Increase market share by driving greater product adoption across departments. Understand customer business drivers and strategic priorities. Present tailored product demonstrations with support from PS. Position Crownpeak as a long-term strategic partner. Support development of business cases and implementation strategies aligned to customer goals. Who are you? We don't believe in ticking boxes here at Crownpeak. Here are a few skills that we feel would make you successful in the role, but we'd still love to hear from you if you feel you'd be a great fit. 2-5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company. Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment. Strategic thinker with strong analytical, organisational, and problem-solving skills. Experience with CRM/CSM platforms preferred. Familiarity with technical concepts and ability to work closely with technical teams. Excellent communication, interpersonal, and presentation skills. Strong understanding of customer lifecycle and subscription business metrics. Our Culture We offer competitive salaries, great colleagues and excellent benefits. We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work. Today we are a 350+ team headquartered in the US with offices in Colorado, London, Newcastle, Paris, Amsterdam, Dortmund, Sofia and Sydney. Check out more about life as a Crownpeep on Linkedin and Crownpeak is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives. Crownpeak celebrates all talents. All of our positions are open to people with disabilities and we give them the means and opportunity to express all of their skills. By applying for this position, you are agreeing to our Candidate Privacy Notice

Traackr is a global SaaS technology company providing a data goedkoop platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world's largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of theirović marketing and advertising programs. We are a remote first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. At Traackr, we're lucky to have a team of kind, driven, and respectful humans from around the world. We operate on a culture of mutual respect, with core value pillars including: Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome. Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. Our team also loves having fun together, with many employee led initiatives like the Traackr Summer Olympics annual workout challenge! Traackr is seeking a PS Consultant to join our Professional Services Team. Over the last few years, Traackr has organically developed its professional services offering to support the business's growth. The PS team now includes a mix of data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise and client facing experience. Together, they are responsible for executing and delivering high value projects to Customers. The Professional Services Consultant reports to the Professional Services Director_CLEAR. The core objectives of Traackr's Professional Services team are: Act as a strategic advisor to Traackr Enterprise customers to help them optimize their influencer programs. Lead with data to develop market insights and best practices that contribute to Traackr's business growth and position as a thought leader within the space. Consult with our customers to develop new offerings to help them maximize the success of their influencer initiatives that can become part of our future product developments. The Senior PS Consultant will be responsible for delivering and expanding our professional services activities among local and international Customers. This will include driving sales opportunities in collaboration with internal teams, managing project delivery, and interacting with-prev partners when required. Responsibilities Contribute to the design and execution of service projects that align with customers' objectives and strategic goals, delivering impactful solutions tailored to their needs. Act as a trusted advisor to global enterprise customers, ensuring their influencer marketing programs are successful and that they maximize the value from Traackr's platform and services. Collaborate with Sales and Customer Success teams to identify new service opportunities and win strategic projects, fostering long term client relationships. Lead and deliver high quality services projects, ensuring they meet customer expectations, address business needs, and demonstrate Traackr's value proposition. Leverage internal resources, including the Customer Success and Data teams, to deliver comprehensive and successful service engagements. Communicate key insights and feedback to the Product team, ensuring customer success stories and service innovations are considered for future product roadmap enhancements. Publish and present thought leadership content on influencer Minis Trends and insights, contributing to Traackr's industry presence through blog posts, case studies, and presentations at key industry events. Analyze customer and market data to uncover trends, insights, and patterns that drive strategic influencer marketing decisions for global brands. Assist in developing research initiatives, including surveys, focus groups, and competitive intelligence studies to support product development, marketing, and sales strategies. Ensure the regular documentation and reporting of project outcomes and customer insights, contributing to the ongoing development and optimization of service delivery processes. Qualifications 7+ years of professional experience, ideally in a consulting or strategic services role with global enterprise clients. Undergraduate orLD graduate degree in Business, Marketing, Communications, or a related field. Experience working with marketing organizations of global brands, with a strong understanding of digital marketing, influencer marketing, and social media. Proven track record of delivering strategic consulting services, including presenting insights and recommendations to senior level audiences. Ability to lead strategic conversations with customers, providing expert advice on how to optimize their marketing programs using data driven insights. Expertise in digital marketing technologies and measurement practices, particularly within the influencer marketing and social media space. Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non technical stakeholders. Strong data storytelling skills, with the ability to interpret and present insights from large data sets that support business decision making. Project management skills, with the ability to handle multiple priorities, meet tight deadlines, and execute on strategic projects. Experience working in an international environment, comfortable collaborating across multiple time zones. Agency or consulting experience working with marketing organizations of global brands is a plus. Ability to thrive in a fast paced, dynamic environment, demonstrating leadership and adaptability when managing multiple projects and teams. €50,000 - €70,000 a year Benefits Competitive Salary Remote Work Options with Hybrid Flexibility and Home Office Set Up Stipend Coworking Office Subscription for Collaborative Spaces Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs Paid Parental Leave to Support Quality Time with Your Loved Ones Career Development, including Internal and External Training Opportunities Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region. 100% remote, with the understanding that occasional in person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your location. We encourage you to discuss your zone specific pay range with your recruiter at Traackr for more details. Posting Statement Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Unsolicited resumes Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay fees to any third party agency or company without a signed agreement with Traackr. Privacy Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at All questions, comments, and requests regarding data processing at Traackr should be addressed to .

We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers' success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company's current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Gatwick office and to work remotely for the rest of the week. Position Position: Full time - permanent Location: Gatwick / Hybrid We are looking for a Senior Digital & Social Media Executive to play a key role in creating compelling, high-quality content that strengthens our brands for The UK Food & Drink Shows and the London Coffee Festival, to drive engagement and grow our audiences. The UK Food & Drink Shows and The London Coffee Festival are award-winning exhibitions for the food, drink, retail and hospitality sectors, uniting the industries and sharing the latest developments. Working closely with the Head of Brand, the Senior Digital & Social Media Executive will manage social channels, edit reels, boost posts, and execute paid campaigns, as well as collaborate with junior members of the team to offer guidance and ensure best practice. What you'll be doing: Developing and executing an innovative content calendar across Instagram, Facebook, LinkedIn and TikTok aligned with the objectives of The London Coffee Festival and The UK Food & Drink Shows maximising engagement and reach Capturing and editing short-form video content (reels, TikToks, etc.) pre-event and at the events Managing the day-to-day operations of social media accounts, including content scheduling, posting, and audience interaction to foster community growth Analysing social media performance metrics, providing insights to optimise campaigns and inform content creation, as well as reporting on Paid & Organic social media campaigns for Events and Paid Partnerships Identifying and liaising with relevant influencers and content creators for collaborations Staying updated on social media trends, platform updates, and industry best practices, sharing recommendations with the team Coordinating social media campaigns to promote commercial content for sponsors and partners, ensuring alignment with brand goals Supporting the marketing team by integrating social media activities into broader campaigns and communications plans Representing the brand at key events, capturing live content and driving real-time engagement Providing guidance and mentorship to the Marketing Executive and Marketing Assistant, ensuring alignment with best practices in social media and content strategy Planning and executing paid social campaigns (Meta, TikTok, LinkedIn) including audience targeting, budgeting, and A/B testing and managing Google Ads campaigns to drive ticket sales, registration and awareness Conducting ongoing testing and closely monitoring all spend management, creative and targeting whilst evaluating all accounts Requirements What you'll need: Strong experience of working across multiple digital and social platforms and a solid understanding of digital marketing best practices and emerging trends, including how to tailor these to different platforms, events and audiences Imaginative marketer with a genuine interest and proven talent for crafting fresh, engaging content that captivates and converts Experience with social scheduling software (e.g. Sprout) and video content editing is essential and knowledge of Adobe Analytics and CapCut is desirable Experience managing budget and paid campaigns across Meta Business Suite and Google Ads is essential and TikTok Ad Manager is desirable Excellent organisation skills, with the ability to manage multiple projects and priorities effectively and work to strict deadlines Enthusiastic, self-motivated and proactive with fantastic teamwork, collaboration and communication skills, both written and verbal, who can network and confidently communicate with internal and external stakeholders at all levels Exceptional attention to detail and fantastic copywriting skills Experience mentoring or working closely with junior members of the team is desirable Willingness to travel and attend UK industry events and visit clients to capture content Other information Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Opportunity for hybrid working Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family-friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.