47 jobs found

This is a hands-on digital delivery role responsible for leading a major website and member portal transformation programme. You'll manage digital platforms, agency partners and user experience improvements to enhance member engagement and support wider digital growth. Client Details This is a not-for-profit B2B membership in London. Description Lead the delivery of a new website and member portal programme from discovery through to launch. Manage digital projects, timelines, budgets, risks and external agency relationships. Oversee the day-to-day performance, maintenance and optimisation of web platforms. Manage website integrations with CRM and third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist while promoting digital best practice across the organisation. Profile Proven experience delivering large-scale website and digital transformation projects. Strong project management skills, with the ability to manage multiple priorities. Experience managing digital agencies, suppliers and external development partners. Hands-on experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation, including AI, automation and process improvement initiatives. Job Offer Salary ranging from £55,000 to £65,000, dependent on the level of experience. Permanent position based in London. Opportunity to contribute to the not-for-profit sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Role: Individual Giving Manager (Senior Consultant)- Royal Trinity Hospice Reporting to: Director of Fundraising and Head of Fundraising Hours of Work: 37.5 hours per week Salary: Up to £45,000 (depending on experience) Closing Date: Friday 06 November 2026 Location: Royal Trinity Hospice - Clapham, London (hybrid) Application: CV and covering letter ABOUT COMPTON Compton is the UK's leading fundraising consultancy, with seven decades of experience helping charities and not-for-profit organisations achieve ambitious annual, capital and legacy campaigns. Our clients know us as 'the trusted name in fundraising' because we deliver transformational results while strengthening the teams behind them. At Royal Trinity Hospice, the Compton team works as one integrated fundraising team, combining strategic consultancy expertise with hands-on delivery. ABOUT ROYAL TRINITY HOSPICE Royal Trinity Hospice is the UK's oldest hospice, providing expert, compassionate care to a community of approximately 950,000 people across central and south-west London. Trinity delivers specialist end-of-life and palliative care at the hospice and in the community, alongside vital support and counselling for patients' families and friends. ABOUT THE ROLE Individual giving is central to Trinity's fundraising success, already generating approximately £500,000 each year. This is an exciting opportunity for an experienced, ambitious and insight-led fundraiser to build on a strong foundation, accelerate sustainable net income growth and inspire deeper, longer-lasting supporter relationships. You will lead the development and delivery of Trinity's individual giving strategy, spanning direct marketing appeals and regular giving. With the scope to shape priorities and drive performance, you will manage budgets and forecasts, turn data and insight into action, and deliver integrated campaigns across direct mail, digital and other appropriate channels. Combining strategic leadership with hands-on delivery, you will work closely with the Head of Fundraising and the Director of Fundraising. You will manage and develop the Individual Giving Executive, bring together colleagues across Fundraising, Communications and Marketing, and build productive relationships with external agencies and suppliers. You will also be part of Compton's wider consultancy team, with opportunities to share your expertise through individual giving reviews, benchmarking exercises and projects for other Compton clients-broadening your impact and professional experience. KEY OBJECTIVES Deliver sustainable growth in net income from the individual giving portfolio, with a particular focus on regular giving. Build on existing success by developing and implementing a clear, multi-year individual giving strategy. Create a compelling supporter journey that deepens engagement, builds loyalty and reduces attrition. Lead and develop the Individual Giving Executive. KEY RESPONSIBILITIES Strategy and Performance: Develop and deliver the individual giving strategy; set and manage income and expenditure budgets and forecasts; establish meaningful KPIs; report clearly on performance; and implement improvement plans where results are below target. Campaign Management: Lead acquisition, appeals, regular giving, retention and donor development campaigns from audience selection and proposition development through to delivery, testing, evaluation and optimisation. Data and Insight: Use supporter data, segmentation, testing and analysis to identify opportunities, guide campaign decisions and improve performance, while providing clear and timely reporting to the Fundraising leadership team. Compliance: Ensure all activity complies with relevant data protection, fundraising regulation, consent, preference and organisational policies. Leadership: Line manage and develop the Individual Giving Executive by setting clear objectives, providing regular supervision and constructive feedback, supporting professional development and creating accountability for high-quality delivery. Work collaboratively across Fundraising, Communications and Marketing, clinical teams and other departments to deliver coordinated activity and a consistent supporter experience. Contribute to cross-team planning, events and wider fundraising priorities, including occasional activity outside normal working hours. Provide expert input to Individual Giving reviews and consultancy projects for other Compton clients. PERSON SPECIFICATION Essential experience and knowledge Significant experience of individual giving, direct marketing or supporter-led fundraising, with responsibility for planning, delivering and evaluating integrated campaigns across at least two channels. A strong track record of managing income and expenditure budgets, delivering against financial targets, and using campaign results to improve performance and return on investment. Experience of regular giving acquisition, retention and donor development, with a clear understanding of the economics of committed giving. Experience of using data, segmentation, testing and analysis to inform decisions and optimise results. Essential skills and characteristics Strategic and commercial thinking, with the ability to translate ambition into prioritised, deliverable plans. Excellent written and verbal communication, including the ability to develop persuasive fundraising propositions and give clear creative feedback. Strong numerical and analytical skills, with the ability to interpret complex campaign results, identify significant trends and translate findings into clear, practical recommendations for colleagues and senior stakeholders. Strong project management and organisational skills, with the ability to manage multiple campaigns, deadlines and stakeholders. Desirable Experience in a hospice, healthcare or other sensitive cause environment. WHAT WE OFFER 25 days' annual leave plus bank holidays, rising with service. Standard Life pension scheme with company contributions starting at 3%. Life assurance paying a multiple of annual salary. Discretionary performance bonus. Compton conferences and other learning and development opportunities. Employee Assistance Programme offering free 24/7 support, counselling and advice. Regular team socials, workshops and company-wide events. HOW TO APPLY If you are ready to use your individual giving expertise to drive growth and help more people receive exceptional end-of-life care, we would love to hear from you. Please email your CV and a covering letter to Anthony Davison-Kieras via Charity Job. Only applications via Charity Job will be considered for this post. Your letter should explain why this opportunity appeals to you and show how your experience meets the essential criteria in the person specification. Applications close on Friday 06 November 2026 . Compton encourages applications from people of all backgrounds and is committed to creating a workforce that reflects our society and brings together a wide range of skills, perspectives and experiences. We will be actively interviewing suitable candidates as they apply, so may close this vacancy before the closing date advertised.

ABOUT US Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS Help shape the future of workplace technology at Apogee! We are looking for a commercially minded Product Manager to take ownership of our Modern Workplace portfolio and turn complex technology into clear, valuable solutions for customers. This is an opportunity to influence how organisations equip, connect and support their people - wherever they work. The opportunity You will lead the development, management and commercial performance of propositions across End User Compute and Lifecycle Services, Unified Communications and Collaboration, and Workplace Experience solutions. With a strong focus on HP products and services, you will work across Sales, Marketing, Service Delivery, Operations and strategic partners to take ideas from market insight through to successful launch and continuous improvement. What you will do Own the lifecycle of Modern Workplace propositions - from concept and business case through to launch, growth and optimisation. Build clear portfolio roadmaps shaped by customer demand, commercial opportunity and business strategy. Create compelling propositions that combine technology, services and measurable customer value. Translate technical capabilities into straightforward messaging that Sales teams and customers can easily understand. Ensure propositions are commercially viable, scalable and operationally deliverable. Develop sales tools, presentations, playbooks and training that help colleagues position and sell the portfolio confidently. Support bids, customer conversations and account planning where specialist product expertise is needed. Build strong relationships with HP and other strategic partners while monitoring market trends, competitors and emerging technology. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. Place of work: Remote with occassional client and office visits SKILLS AND EXPERIENCE REQUIRE Experience in product management, category management, proposition development or product marketing. A strong understanding of Modern Workplace technologies and managed services. Experience across End User Compute, Workplace Services, Unified Communications or Digital Employee Experience solutions. A track record of developing and launching commercially successful propositions. Confidence working with Sales teams, customers, senior stakeholders and operational colleagues. Strong commercial judgement, including the ability to assess demand, profitability and deliverability. The ability to turn complex technical information into clear customer outcomes and persuasive sales messages. A proactive, organised and collaborative approach, with the resilience to maintain momentum in a changing environment. Experience of Device as a Service, HP Workforce Experience Platform, unified communications, networking, infrastructure or wider managed IT services would be an advantage. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

Head of Marketplace Location: Manchester Hybrid Salary: 60,000- 70,000 + Benefits Contract: Permanent, Full-Time Zachary Daniels Recruitment is proud to be partnering with a consumer products business, one of the UK's leading online retailers in their space, as they look to recruit an exceptional new Head of Marketplace. This is a fantastic opportunity to join an ambitious, high-growth consumer brand that has built a strong reputation for delivering stylish, affordable product solutions. With an established ecommerce presence and a growing portfolio of marketplace partners, the business is entering an exciting phase of development and is looking for a commercially driven leader to take its marketplace operation to the next level. Reporting directly to the Marketing Director, the Head of Marketplace will take full ownership of marketplace strategy, performance and profitability, with a particular focus on Amazon alongside other established and emerging platforms. This is a high-impact leadership position offering genuine autonomy, commercial ownership and the opportunity to shape a critical growth channel within a thriving retail business. The Role: As Head of Marketplace, you will: Own the marketplace strategy and P&L, delivering sustainable revenue growth while maximising profitability and commercial performance. Take complete ownership of Amazon, including Seller Central, retail media, trading, content, pricing, promotions and operational performance. Lead and develop the wider marketplace portfolio, identifying new opportunities to expand reach, revenue and market share. Build a best-in-class marketplace operation, optimising fulfilment costs, commission structures, advertising investment and contribution margins. Drive trading performance through effective range planning, product launches, promotional activity and stock management. Lead, coach and develop the marketplace team, building a high-performance culture focused on commercial results. Work closely with marketing, buying, operations and senior leadership to deliver a joined-up marketplace growth strategy. Use commercial insight, customer data and performance analytics to identify opportunities and influence strategic decision-making. Build strong relationships with marketplace partners, agencies and key stakeholders, negotiating commercially advantageous agreements. About You: We are looking for an ambitious, commercially sharp marketplace leader who combines strategic thinking with a hands-on understanding of what drives profitable ecommerce growth. You will bring: Significant experience in a senior Marketplace, Ecommerce or Digital Trading leadership role within retail or consumer products. A strong track record of managing marketplace revenue, budgets and P&L performance. Expert knowledge of Amazon, including Seller Central, Amazon Advertising, marketplace operations and optimisation. Experience developing and scaling marketplace channels, ideally across multiple platforms. A thorough understanding of marketplace economics, including margins, fulfilment, commission, retail media and returns. A data-driven approach with the ability to translate insights into clear commercial actions. Strong people leadership skills and the confidence to influence senior stakeholders. An entrepreneurial mindset, excellent commercial judgement and a passion for driving results. What's on Offer? 60,000- 70,000 basic salary Hybrid working -1 day working from home per week 25 days annual leave plus bank holidays Your birthday off Staff discount across the product range Excellent career development opportunities A collaborative, ambitious and entrepreneurial working environment The opportunity to take genuine ownership of a major commercial growth channel Why This Opportunity? This is more than just a marketplace management role. It is an opportunity to own, shape and accelerate an important part of an ambitious consumer brand's growth strategy. You will have the autonomy to make commercially significant decisions, the backing of an ambitious senior leadership team and the opportunity to build a marketplace operation capable of delivering long-term, profitable growth. If you're a commercially driven marketplace leader with exceptional Amazon expertise and the ambition to make a real impact, we'd love to hear from you. Apply today or contact Zachary Daniels Recruitment for a confidential discussion about this exciting opportunity. BH37680

MinsterFB are looking for a Digital Advertising Executive. To support their strong growth (3x increase in revenue and employees over the past 3 years) they are seeking a numerate, hard-working, online savvy individual to help drive growth for their clients on the Amazon platform. You will design and execute digital campaigns within a supportive learning environment. This role is a hands-on opportunity to develop digital marketing skills building, optimising and managing Amazon online advertising. Amazon Advertising: is a sophisticated demand generation system within the world s largest online retailer. Key Roles & Responsibilities: You will be: Specifying and executing online advertising campaigns on behalf of their clients through the Amazon Advertising platform in the UK, Europe and the rest of the world Reporting on performance of search terms, ads and campaigns Optimising campaigns with the support of digital optimisation platforms Researching their client s products, competitors and markets Key Skills: Strong numeracy Ability to work independently and to prioritise workload Confident use of PowerPoint, and Excel Good written and verbal communication skills Desired Qualifications: Degree level qualification in a field that suggests an affinity with IT, Maths, Data Management or Digital Marketing If you are not a graduate you will be considered if you have a history of delivery in a similar environment Previous advertising experience is not required as full training is given Key Personal Qualities: MinsterFB are looking for somebody who is: Analytical - able to pick out and focus on the important measures Enthusiastic about all things marketing and digital Happy working carefully through complex and detailed tasks Willing to learn with a can do attitude Works well as part of a team Self-motivated Adaptable Location: The Job is office based in our Southwell office a minimum of two days a week, when working from home you will be staying in regular contact through Zoom and MS Teams. We have a tight supportive culture that is strengthened through face to face interactions if you are unable to work two days a week from Southwell please don t apply For the first 4 weeks of your employment you will be required in the office everyday while you get to know the company and meet all of your colleagues. Salary & Other Benefits: £26,227 p.a. Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year 3pm finish on a Friday Job Details: Work hours are, Monday to Thursday 9am until 5.30pm, Friday 9am until 3pm This job unapologetically online / on screen. However with the flexibility that fantastic global internet coverage provides you will be able to work remotely anywhere in the world for up to 4 consecutive weeks a year In addition employees are entitled to a 3mth unpaid sabbatical after 4 years of continuous employment About MinsterFB MinsterFB works with some of the UK s favourite brands such as Grenade, Yorkshire Tea, McVitie s and Bisto to build their business on Amazon. They provide full account management, sales strategy, catalogue management, issue resolution and training. Key to their success is their deployment of all of the growth tools available to Amazon Sellers and Vendors. MinsterFB is a Certified B Corporation. As such we re part of a global community of businesses that meet high standards of social and environmental impact How to Apply If this role is of interest please attach your CV to the link provided. We receive many CVs so to ensure yours is read please include the words I am able to work 2 days a week in Southwell in your application preferably in the subject line. MinsterFB values a diverse workforce. Women, people of colour, people with disabilities, and members of the LGBTQ community are encouraged to apply. They believe an equitable and inclusive work environment and a diverse empowered team is key to achieving their mission. They re looking for candidates who can expand their business culture, are curious, plain-dealing, action orientated, bring their whole selves to work and meet the requirements of the role. All else is secondary. They strive to provide all candidates with an equitable and accessible recruitment process. If they can offer accommodations for you in the recruitment process or you have feedback on how to make their recruitment more accessible, please let them know.

Customer Success Manager Birchwood, Warrington Hybrid Working Up to 42,500 Are you an experienced customer relationship professional who enjoys driving performance, building strategic partnerships and delivering continuous improvement? We're recruiting a Customer Success Manager to join a leading international brand based in Birchwood, Warrington. This is an exciting opportunity to take ownership of key wholesale customer relationships, working closely with major accounts and internal teams to improve customer experience, maximise sales conversion and drive operational excellence. Combining customer relationship management, commercial analysis and operational coordination, this role is ideal for someone who enjoys working at the intersection of customer success, account management and supply chain operations. The Role As Customer Success Manager, you'll develop trusted relationships with key wholesale customers, understand their business needs and coordinate activity across multiple internal teams to ensure a seamless customer journey. You'll play a key role in improving customer performance, identifying opportunities for growth and ensuring orders progress efficiently from placement through to delivery and invoicing. Your responsibilities will include: Customer relationship management: Build and develop strong relationships with key wholesale accounts through regular meetings, performance reviews and proactive communication. Customer success planning: Analyse customer feedback and performance data to identify opportunities for improvement, developing and implementing action plans in collaboration with internal stakeholders. Performance and KPI management: Monitor customer service metrics, sales conversion, order book performance and other commercial indicators, providing meaningful analysis and reporting. Order book optimisation: Proactively identify order conversion blockers, manage outstanding orders and work with relevant teams to minimise delays, shortages and rejected orders. Commercial performance: Support revenue and sales conversion objectives by ensuring efficient order entry, fulfilment and invoicing processes. Operational coordination: Work closely with sales, supply chain, logistics, distribution centres and finance to resolve issues and improve service delivery. Delivery and dispute management: Monitor deliveries, coordinate outbound shipments, manage delivery blocks and support the timely resolution of disputes and invoice corrections. Sales forecasting and planning: Contribute to sales forecasting and planning processes, providing customer insights and working collaboratively to address supply challenges. Financial coordination: Partner with accounts receivable and commercial teams to identify credit risks, overdue payments and potential issues affecting customer orders. Continuous improvement: Identify opportunities to improve processes, reporting and ways of working, supporting the adoption of digital tools and systems. Stakeholder collaboration: Act as a trusted link between customers and internal teams, ensuring clear communication, effective escalation and a consistent approach to customer success. About You We're looking for a proactive, commercially aware professional who combines strong relationship-building skills with analytical thinking and a passion for improving customer outcomes. Ideally, you'll have: At least three years' experience in customer service, account management, customer success, wholesale operations or order book management. Experience managing relationships with key customers or larger accounts. A background in sportswear, fashion, footwear, wholesale or retail distribution would be advantageous. Relevant experience in logistics, supply chain or order-to-cash operations will also be considered. Strong analytical skills and the ability to interpret data, monitor KPIs and identify opportunities to improve performance. An understanding of commercial metrics, sales conversion and order management processes. Excellent communication and interpersonal skills, with the confidence to influence stakeholders and build trusted relationships. Strong organisational and problem-solving abilities, with the flexibility to manage competing priorities in a fast-paced environment. Good working knowledge of Microsoft Excel, alongside experience using SAP and CRM systems. A collaborative mindset and the ability to work effectively across multiple departments. Excellent written and spoken English. A bachelor's degree in business administration or a related discipline would be advantageous. You'll be someone who takes ownership, anticipates potential challenges and works proactively with customers and colleagues to deliver sustainable improvements. The role may involve occasional domestic and international travel as required. What's on Offer? Salary: Up to 42,500, depending on experience. Hybrid working: Initially four days per week in the office, with the potential to move to three days per week following successful completion of the three-month probation period. Annual leave: 25 days. Product discounts: 50% off full-price products and 30% off outlet products. Gym benefits: Free 12-month membership at Alive & Well gym at Birchwood Park, plus 30% cashback on gym membership. Additional benefits: Free onsite parking and access to an Employee Assistance Programme. Interested? If you have experience in customer success, key account management, wholesale or supply chain operations and are looking for an opportunity to make a real impact within an internationally recognised business, we'd love to hear from you. Apply today to find out more about this exciting opportunity. BH37666

Purpose of position Responsible for SLA delivery, the strategic and commercial growth of a client portfolio consisting mainly of Premium SLA clients whilst leading and developing a team of AMs. Operating in a fast-paced environment, the role combines hands-on client ownership of major brands with people leadership, ensuring both client outcomes and team capability are advanced in parallel. Key Tasks Own the strategic direction and day-to-day relationship for a portfolio of top-tier client accounts, with a focus on GP growth. Develop and execute program strategies that drive client growth, retention, and performance. Lead affiliate recruitment, performance monitoring, and optimisation activities across managed accounts. Act as the escalation point for complex client issues, providing sound judgement and recommended solutions. Maintain clear, proactive communication with all internal and external stakeholders. Manage, coach, and develop a team of Account Managers, including onboarding, regular feedback, performance reviews, and ongoing support. Allocate client portfolios across the team, taking into account each team member's qualifications and experience Supervise team-managed client campaigns and monitor delivery against agreed KPIs and quality standards. Foster a high-performing, collaborative team culture aligned with company values. Stay current with industry trends, market developments, and competitor activity, and share insight across the team and wider business. Represent the company at industry events, client meetings, and networking opportunities. Contribute to the creation of educational and training materials for clients and internal teams. Participate in and lead departmental or cross-functional projects and initiatives. Skills & Expertise Ideal candidate should have a bachelor's degree or equivalent experience affiliate marketing experience, data analysis capabilities. Proven experience in account management within affiliate marketing, digital marketing, or a comparable client-facing environment. Demonstrated experience a portfolio of client accounts through a team, ensuring delivery against SLA's Prior people management experience is a plus, including coaching, performance management, and team development. Strong commercial acumen and ability to translate client objectives into actionable strategy. Excellent stakeholder management and communication skills, both written and verbal. Confident handling escalations, conflict resolution, and complex client situations. Comfortable operating in a fast-paced, target-driven environment. Our Offer Flexi-Week : We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance. Flexi-Office : We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy. Work Expense Contribution & Remote Working Furniture : You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home. Pension : We make regular contributions to support your retirement savings. Private Medical Insurance : Comprehensive coverage for a range of health, vision and dental treatments. Electric Vehicle & Cycle to Work Schemes : Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase. Workplace Nursery Benefit : Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings. In addition, you'll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group.Learn more at , and explore the Axel Springer Essentials here: Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

Head of Digital Trading Hybrid - West Midlands Highly Competitive Basic, Car Allowance, PHC, Bonus, Pension, 30 Days Holiday There are very few opportunities where you can genuinely own the commercial success of a major online retail business. This is one of them. Our client is seeking an exceptional Head of Digital Trading to take ownership of the online commercial P&L for a significant retail operation. This is a newly created, high-impact role sitting within the Senior Leadership Team, offering the opportunity to shape trading strategy, influence business direction and deliver meaningful commercial growth across a substantial digital channel. This is a role for a proven online trading leader. Whether your current title is Head of Digital Trading , Head of eCommerce , Head of Online Trading or Senior Ecommerce Manager ready for the next step, you'll already have a demonstrable track record of growing online sales, increasing profitability and making commercially astute decisions in a fast-paced retail environment. More importantly, you'll be the type of leader who thrives in a matrix organisation. Someone who enjoys accountability, builds credibility through collaboration and has the emotional intelligence to become a trusted commercial sparring partner to the wider Senior Leadership Team. You'll combine strategic thinking with hands-on commercial delivery, influencing across Marketing, Digital, Technology, Category Management and Operations to ensure the online channel performs at its full potential. Key Responsibilities Own the commercial P&L for the online retail channel, driving sustainable sales, margin, profitability and long-term value. Develop and execute the digital trading strategy, ensuring every commercial decision contributes to profitable growth. Lead all aspects of online trading including pricing, promotions, merchandising, conversion optimisation, assortment and seasonal trading. Partner with Category, Marketing, Digital, Technology and Operations teams to align business priorities and maximise commercial performance. Identify opportunities through customer insight, trading data and market analysis to accelerate growth and improve profitability. Continually optimise the online customer journey, increasing conversion, basket value and customer lifetime value. Influence strategic investment decisions using commercial insight, performance analysis and market trends. Build alignment across a complex matrix organisation, bringing multiple stakeholders together behind shared commercial objectives. Develop a high-performing digital trading function, embedding pace, accountability and continuous improvement. Contribute as a key member of the Senior Leadership Team, providing commercial challenge, strategic thinking and informed decision-making. Key Requirements The successful Head of Digital Trading will have a proven track record of owning and growing a significant online trading operation within retail or another consumer-facing business. You'll bring: Significant experience leading online trading, digital trading or ecommerce functions with direct accountability for commercial performance. A demonstrable history of delivering profitable online sales growth through exceptional trading leadership. Deep expertise across digital trading, ecommerce, online merchandising, pricing, promotional planning and commercial optimisation. Experience owning or influencing an online P&L with a relentless focus on commercial outcomes. The ability to operate confidently within a complex matrix environment, influencing senior stakeholders through credibility rather than hierarchy. Exceptional commercial acumen, balancing strategic vision with operational excellence. High emotional intelligence, enabling you to build trusted relationships and become a valued commercial partner across the business. Strong analytical capability, using data and insight to identify opportunities and support commercial decision-making. A collaborative leadership style, coupled with the resilience to thrive in a high-accountability, fast-paced retail environment. If you're an ambitious Head of Digital Trading looking for the opportunity to own a major online trading operation and make a genuine commercial impact, we'd love to have a confidential conversation. BH36923

Lead the marketing strategy for an established specialist lighting business. Drive B2B lead generation and measurable commercial growth. Develop a marketing team across the UK and Germany. Job Title: Head of Marketing Department: Marketing Reporting to: Managing Director Location: UK Purpose of Role The Head of Marketing will be a senior leader responsible for designing and executing an ambitious, multi-channel marketing strategy that explicitly sits alongside our business strategy and supports our sales objectives. We wish to move the marketing function from tactical to high-performing where we can connect our marketing investments directly to commercial outcomes and measurable return on investment (ROI). As part of our commitment to reaching our 2030 targets, the business recognises the need to scale up investment and therefore provide our marketing leader with the budget and executive support necessary to make a true commercial impact. Key Responsibilities 1. Strategic leadership & brand positioning - Strategy creation: Develop and execute a comprehensive marketing strategy that aligns perfectly with our 2030 business and sales strategy. - Commercial benchmarking: Drive informative competitor benchmarking and market intelligence gathering across key regions, including the UK and Germany, to continually check and refine our positioning. - Audience insight: Champion a forensic, data-led understanding of our target audience, Ideal Customer Profile (ICP), and the complex B2B Decision-Making Unit (DMU)-including specifiers, ratifiers, and influencers and how to reach them from a Chanel-mix perspective. - Digital-first positioning: Transition our corporate assets and collateral from traditional, analogue formats into integrated, digital-first content modules that optimise the user journeys and track engagement. 2. Lead generation & sales alignment - Connected working: Establish a seamless, collaborative partnership between Sales and Marketing, ensuring both departments operate with a unified definition of success. - MQL to SQL framework: Introduce and implement a process for Marketing Qualified Leads (MQLs) and create a structured lead-generation funnel that seamlessly converts web traffic and campaign engagement into Sales Qualified Leads (SQLs). - CRM & marketing automation: Oversee the data infrastructure and marketing tech stack, making recommendations where necessary in order to produce and run integrated multi-channel campaigns. 3. Team Leadership, structure and up-skilling - Team leadership: Lead, mentor, and build the confidence of a multi-national marketing team across personnel in UK and Germany, providing clear vision and definitive leadership. - Skill progression: Upskill the existing team (where necessary) to develop a modern, multi-channel mindset, moving away from a traditional "publishing department" approach towards strategic digital execution. - Resource optimisation: Evaluate internal competencies and build a robust model using both internal headcount and external specialists if necessary to maximise efficiencies and calibre of output. 4. Digital innovation, technology & analytics - Advanced Analytics & ROI: Implement web analytics (such as Google Analytics and Hotjar) to monitor trending content, page views, and user behaviour from straight data into actionable marketing initiatives. - Performance accountability: Establish KPIs focused on active engagement (likes, comments, reposts, and click-through rates) from our target audience and existing customers. . - AI adoption: Act as the strategic "guardian" and pioneer for artificial intelligence adoption within the department, utilising AI tools to build our brand agents. 5. Fiscal & budgetary management - Budget ownership and management optimisation: Have ownership of the marketing budget, restructuring it if necessary to ensure funding is balanced between operational/business as usual activity and new initiatives with lead-generating digital campaigns. Have over-all responsibility for making recommendations to the Senior Leadership Team on budget requirements and recommendations for scaling. Knowledge, Skills & Experience - Proven B2B leadership experience: Substantial experience leading a marketing function at a senior level within a technical B2B, engineering, or manufacturing sector (experience within commercial lighting or infrastructure is advantageous). - Commercial growth: Demonstrated experience driving commercial growth and successfully delivering multi-channel marketing campaigns that actively contribute to revenue metrics. - Inspirational leadership: A proven background in managing, mentoring, and energising individuals and teams, with the ability to instil a culture of curiosity and desire to learn. - Analytical rigour: Strong commercial acumen with a need to always 'lift the bonnet' and consider what more can be achieved. About Us - We are an established leader in the specialised lighting sector with a clear, ambitious business strategy to achieve a step-change in growth over the next 3 years. To support our ambition we are transitioning our marketing function from an operational service department into a highly strategic, commercial powerhouse

We're working with an established organisation that is looking to strengthen its digital marketing function with the appointment of an experienced CRM Automation Manager . This is a confidential opportunity, with further information about the organisation available during the recruitment process. The role will suit someone who enjoys combining marketing technology, automation, data and customer journeys to improve engagement and generate stronger commercial results. The role You'll take ownership of marketing automation activity across prospect and customer journeys, ensuring campaigns are well planned, effectively executed and continually optimised. You'll work closely with marketing, sales, digital and other internal stakeholders to improve lead management, customer engagement and overall marketing performance. Key responsibilities Manage and optimise automated marketing campaigns and customer journeys. Develop nurture programmes across key prospect and customer touchpoints. Monitor campaign performance and identify opportunities for improvement. Use automation and emerging technology to improve lead management and engagement. Produce regular performance reporting against agreed targets. Plan and implement testing programmes to improve campaign performance. Develop automated communication across multiple customer touchpoints and channels. Improve the quality and effectiveness of leads passed to commercial teams. Work with internal stakeholders to improve customer engagement and retention. Regularly review and maintain marketing data, ensuring strong data quality and segmentation. Support the development of integrations between marketing, CRM and other business systems. Identify opportunities to improve processes through automation and technology. Keep up to date with developments across marketing technology and automation. Work with senior marketing stakeholders to support wider growth objectives. About you We're looking for someone with strong experience in marketing automation and campaign management , ideally within a commercially focused environment. You'll need: Strong hands-on experience across marketing automation and CRM technology. Experience managing automated customer and prospect journeys. Good understanding of lead scoring, segmentation and attribution. Experience working with CRM and marketing technology integrations. Strong analytical skills and a data-led approach to decision making. Experience using testing and optimisation to improve campaign performance. An interest in AI and emerging marketing technology. Excellent stakeholder management and communication skills. Strong attention to detail and organisational skills. A proactive approach with the confidence to challenge existing processes and suggest new ideas. The ability to manage multiple priorities and deliver against deadlines. What's on offer Salary up to £50,000 Manchester location Monday-Friday, 9am-5:30pm Competitive holiday allowance Pension Healthcare and wellbeing support Life assurance Employee discounts and lifestyle benefits Flexible wellbeing and employee support initiatives Opportunities to develop and influence the wider marketing function This is a confidential appointment, so further details about the organisation will be provided to suitable candidates during the recruitment process. The Portfolio Group are acting on behalf of our client in recruiting for this position.

Digital Director - Wellness Location - Lancashire Pension scheme. Private healthcare. Annual company performance-based bonus. 25 days' holiday plus bank holidays. Company events and team activities. Employee discount on company products. Free on-site gym. Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart. The Role: As Digital Director , you'll own the digital strategy and performance of the business across three core pillars: Growth & Acquisition, Retention & CRM, and Ecommerce & Conversion . You'll lead the channel specialists responsible for each area, ensuring they have clear targets, effective processes and the resources required to perform. Key Responsibilities: Own the overall digital strategy and roadmap across acquisition, retention and ecommerce, aligned with wider commercial and brand objectives. Translate the broader marketing and brand strategy into a clear digital growth plan. Lead and develop the Growth, Retention and Ecommerce leads, creating a high-performing digital team. Identify future capability requirements and support the recruitment and development of new team members, agencies and freelance partners. Establish clear objectives, KPIs and accountability across each area of digital. Set overall acquisition targets including CAC, payback period and new customer growth , working closely with the Growth Lead. Own the allocation of the overall digital budget across acquisition, retention and ecommerce investment. Regularly review acquisition performance and identify opportunities to scale, optimise or course-correct. Set top-line retention and LTV targets , including repeat purchase, churn and subscription growth. Work closely with the Retention Lead to develop the overall customer lifecycle strategy. Own the Shopify ecommerce roadmap , including UX, merchandising, landing pages, conversion rate optimisation and site performance. Set targets for conversion rate, AOV and ecommerce revenue alongside the Ecommerce Lead. Own the digital reporting framework across GA4, Shopify analytics, attribution and marketing measurement . Partner closely with Brand and Creative to ensure campaigns translate effectively across paid, owned and ecommerce channels. About You: 8+ years' experience in ecommerce, DTC or digital growth , ideally within a consumer, challenger-brand or high-growth environment. Experience across at least two of customer acquisition, retention/CRM and ecommerce , with a strong working understanding of the third. Proven experience leading senior channel specialists, Leads or Heads of function. Demonstrable experience owning or contributing to a significant digital P&L and budget . Strong commercial understanding of CAC, LTV, contribution margin, payback and forecasting . Experience operating within a fast-growing, founder-led or entrepreneurial consumer business. Experience within health, wellness, beauty, nutrition, FMCG or another high-consideration consumer category would be advantageous. Why Apply: Join a high-growth consumer wellness business at a genuinely exciting stage of expansion. Take full ownership of the digital strategy and P&L , with significant influence over the future direction of the business. Lead the integration of acquisition, retention, CRM and ecommerce into one connected growth engine. Work directly with the founder, CMO and senior leadership team . Build and develop a high-performing digital team as the business scales. Have genuine autonomy to shape strategy, structure, investment and technology . BH37596

E-commerce Trading Manager Premium Sports Retail 65,000- 75,000 Location: South West London Hybrid (3 days in office) Salary: 65,000- 75,000 Sector: Premium Sports, Cycling & Performance Retail A career-defining opportunity for an ambitious E-commerce Trading Manager who wants to become a future Head of E-commerce. Zachary Daniels is proud to be partnering with one of the most prestigious names in premium sports retail to recruit an exceptional E-commerce Trading Manager . This is a brand with an incredible heritage, a passionate customer base and serious ambitions for the future. Following a major investment in its digital platform, including a newly launched headless Shopify Plus website, the business is entering an exciting new phase of innovation and growth. We're looking for someone who can take ownership of online trading, push the boundaries of search and merchandising, and turn cutting-edge technology into commercial performance. This isn't a role for someone who simply manages a website. It's for someone who wants to transform how an ambitious sports retailer trades online. The Opportunity Reporting to the Head of Digital, you'll take ownership of e-commerce trading performance, lead a small team and play a pivotal role in shaping the next generation of the brand's digital experience. You'll work with an impressive technology stack including Shopify Plus, Algolia and AI-powered tools , with the freedom to test, innovate and make a genuine commercial impact. Your focus will include: Search & Merchandising: Take hands-on ownership of on-site search, product discovery, ranking, relevance and merchandising, using platforms such as Algolia to drive conversion. E-commerce Trading: Own online trading performance, promotional activity, sales, conversion, average order value and profitability. Conversion Rate Optimisation (CRO): Identify opportunities across the customer journey, build testing programmes and turn insight into measurable growth. AI & Innovation: Use Claude Code or equivalent AI tools to develop smarter analysis, automations and trading solutions. Shopify Plus: Maximise the commercial potential of a newly launched headless Shopify Plus platform. Leadership: Manage and develop a Digital Trading & Merchandising Executive while working closely with Buying, Marketing, CRM and Digital teams. What We're Looking For We're interested in commercially sharp, technically confident e-commerce professionals who understand what exceptional online trading looks like. You'll ideally bring: Strong experience in e-commerce trading, online merchandising or digital trading , preferably within a premium retail or consumer brand. Genuine, hands-on expertise in search and merchandising platforms , ideally Algolia, or alternatives such as Bloomreach, Constructor or Klevu. A proven track record of improving conversion, product discovery, website performance and online revenue. Practical experience using AI tools such as Claude Code to build automations, analysis or commercially useful solutions. Strong analytical skills, including GA4, and the confidence to make data-led trading decisions. Experience of Shopify Plus, ideally within a modern, fast-moving digital environment. The ambition, leadership potential and commercial mindset to progress towards a Head of E-commerce position. Experience within cycling, triathlon, fitness, running, sportswear, performance nutrition or premium sports equipment would be particularly interesting. We're looking for someone who understands the mindset of athletes and performance-driven customers, whether through their career or personal passion. Why This Role? This is a rare opportunity to join a respected sports brand at a genuine turning point in its digital journey. The technology investment is in place. The ambition is significant. The opportunity to challenge the market is real. What the business needs now is an outstanding e-commerce trading professional who can connect technology, product discovery and commercial performance to unlock the next stage of growth. You'll have visibility, ownership, the opportunity to influence strategy and a clear platform to develop towards senior digital leadership. If you're an ambitious E-commerce Trading Manager who loves the intersection of sport, technology and commercial performance, we'd love to hear from you. Apply today or contact Zachary Daniels for a confidential conversation. BH37590

Lead the funding, data and information function for a large education provider, ensuring accurate reporting, funding optimisation and data-led decision making across the organisation. Join the senior leadership team to influence strategy, drive digital transformation and deliver meaningful organisational impact. Client Details Our client is a large, well-established education organisation with a strong reputation for delivering positive outcomes across its communities. They are committed to innovation, inclusion and continuous improvement, and are investing in technology, data and strategic planning to support future growth and success. Description Salary of £72,000 - £80,000 Opportunity to join the senior leadership team of a large, respected organisation. Significant influence over organisational strategy and decision-making. The chance to lead a critical function at the centre of performance, funding and transformation. A varied and highly visible leadership role with broad stakeholder engagement. Opportunity to drive digital innovation and data-led business improvement. A values-driven environment focused on delivering meaningful social impact. Profile Significant leadership experience within funding, data, MIS or business intelligence functions. Strong knowledge of FE and/or HE funding methodologies and compliance requirements. Experience managing audits, regulatory returns and complex reporting environments. Excellent analytical and problem-solving capabilities. A proven track record of delivering strategic change and organisational improvement through data and insight. Strong stakeholder engagement and influencing skills, with the ability to communicate complex information clearly. Experience leading teams and driving performance within a large and complex organisation. A collaborative, innovative and commercially aware approach, combined with a passion for delivering positive outcomes. Job Offer Competitive salary ranging from £63,900 to £78,100, dependent on the level of experience. Permanent position in a Bradford-based organisation. Opportunities to contribute to the Not for Profit sector. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Company profile: A leading manufacturer of packaging, supplying primarily the industrial, food and medical sectors is looking for a Digital Marketing & Communication Executive to join their team. Title: Digital Marketing & Communication Executive Role and Responsibilities: The position can be site-based or hybrid, depending on location, with a willingness to travel as required. We have an exciting opportunity to join the Marketing and Communications team as a Digital Marketing & Communications Executive. In this role, you will support the delivery of digital marketing strategies, projects and campaigns across an international business. As the business continues to evolve during a transformative period for both our organisation and the wider packaging industry, we are placing a strong focus on digitalisation and automation to support our business objectives. This includes enhancing audience engagement, improving the customer experience, expanding our content marketing capabilities and driving greater marketing and sales efficiency. The Digital Marketing Executive will play a key role in strengthening our online presence and brand positioning. You will support growth in our target markets while ensuring alignment with our sustainability strategy, leveraging digital tools, platforms and analytics to deliver measurable impact. Qualifications and knowledge: 3+ years' experience in digital or content marketing Proven experience delivering multi-channel digital campaigns end-to-end (planning through to reporting) Strong knowledge of digital marketing channels, including SEO, SEM, PPC, Google Ads, email and social media Proficiency in marketing platforms and tools such as HubSpot, Google Analytics and Google Ads, as well as CMS platforms Experience in email marketing planning and execution, including lead generation (MQLs) Experienced copywriter, able to create engaging content across multiple channels and formats Confident working with external agencies and stakeholders Excellent communication, presentation and interpersonal skills Hands-on experience using AI tools (e.g. ChatGPT, Claude, Copilot) to improve marketing efficiency Strong storytelling skills Experience in a multi-site or international business environment Experience in content production and/or graphic design, or managing external partners to deliver these Digital Marketing Executive Responsibilities Develop and execute digital marketing strategies and campaigns with clear, measurable KPIs Monitor performance, analyse data and optimise campaigns to drive continuous improvement Collaborate with sales, technical and R&D teams to deliver aligned and effective campaigns Work with internal teams and external partners to produce engaging, on-brand Manage and optimise website performance, improving SEO, user experience, traffic and conversion rates Enhance customer experience through digital tools, platforms and automation Plan and deliver content strategies aligned to B2B buyer journeys, including keyword research and content optimisation Manage paid media campaigns across Google Ads and LinkedIn, including targeted B2B paid social activity Use CRM systems such as HubSpot to manage lead generation, nurturing workflows and campaign tracking Develop and optimise email marketing campaigns, automation workflows and landing pages Grow social media presence, ensuring consistent brand messaging content Track and report on performance using analytics tools such as GA4, turning insights into actionable recommendations Set up and maintain campaign tracking, including UTMs and tag management tools Use AI tools such as ChatGPT, Claude or Copilot to improve efficiency and explore new opportunities Additional responsibilities: Provide ad hoc support across marketing and communications activities, demonstrating flexibility and a proactive approach Contribute to internal and external events, content creation and communications across press, social media, intranet and website channels Translate technical and regulatory information into clear, engaging content for a range of audiences and channels Support employer branding and recruitment activities in collaboration with HR Salary: Circa £35,000 with excellent benefits

Senior Data Analyst - Location: London (Hybrid) Duration: 6 month initial contract Day Rate: Competitive (via umbrella) Role Purpose The Senior Data Analyst plays a key role, delivering data-driven insight that supports customer growth, campaign optimisation, and investment outcomes. Working within an Agile squad, the role combines analytical expertise, business engagement, and data visualisation to identify opportunities, measure performance, and drive commercial value. Key Responsibilities Insight & Analytics Conduct analysis to identify customer behaviours, trends, opportunities and risks. Translate business questions into actionable insights and recommendations. Analyse customer journeys, campaign performance and channel effectiveness. Support decision-making through data-driven storytelling and commercial insight. Campaign & Targeting Build and validate customer audiences and segmentation strategies. Measure campaign performance and customer response. Identify opportunities to improve targeting, conversion and customer engagement. Support testing, optimisation and performance measurement activities. Data Visualisation & Reporting Design and develop dashboards and visualisations using Amazon QuickSight and Tableau . Build self-service reporting solutions for business stakeholders. Produce regular KPI reporting, insight packs and performance dashboards. Present complex findings through clear and compelling visual storytelling. Agile Delivery Participate in sprint planning, stand-ups and retrospectives. Deliver analytical work within agreed sprint timelines. Maintain and update work items within Jira. Collaborate with Product Owners, Engineers and Decision Scientists to deliver business outcomes. Stakeholder Engagement Build strong relationships across Marketing, Product, Journey and Technology teams. Gather and refine business requirements. Communicate analytical findings to both technical and non-technical audiences. Influence priorities through evidence-based recommendations. Skills & Experience Essential Strong SQL and data analysis skills. Experience developing dashboards in QuickSight and Tableau . Strong visualisation and data storytelling capability. Experience working with large customer datasets. Excellent stakeholder management and communication skills. Experience working within Agile teams. Strong problem-solving and analytical thinking skills. Desirable Wealth Management, Investments or Financial Services experience. Customer segmentation and targeting expertise. Campaign measurement and attribution experience. Snowflake, Python or SAS knowledge. Understanding of customer journeys and digital analytics. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.

Customer Service CRM Product Owner Global Consumer Technology Business London or Cork Hybrid Are you a Customer Service Product Owner who understands both the contact-centre environment and the technology that powers it? We are working with a global consumer technology business on an exciting opportunity to take ownership of its Customer Service CRM and CX technology roadmap. This is a strategic role within the Digital Office, with responsibility for shaping the technology that supports customer interactions globally. You'll sit at the intersection of Customer Service, CRM technology, Product Management and Digital Transformation , working closely with senior CX stakeholders and technical teams to evolve the customer experience. The Opportunity This is not a traditional IT Product Owner role focused purely on backlog management. The business is looking for someone who understands how customer-service organisations actually operate , can engage credibly with contact-centre teams, and has the technical and product expertise to translate operational challenges into a clear technology roadmap. You will own the strategic direction of the customer-service technology capability, helping to evolve the existing CRM ecosystem while identifying opportunities to introduce new technologies and ways of working. A major focus will be on AI, automation, chatbots, self-service and agent tooling , alongside the continued development and optimisation of the CRM platform. What You'll Do Own and develop the customer-service CRM / CX technology roadmap . Define product priorities based on customer, agent and business needs. Work closely with Customer Service and Operations teams to understand pain points and opportunities. Translate operational requirements into technology and product solutions. Drive the evolution and modernisation of the customer-service technology estate. Partner closely with engineering, development, QA, Scrum and technology teams to deliver the roadmap. Evaluate and introduce new capabilities across AI, automation, chatbots and self-service. Improve both customer and agent experience through technology. Define and track business value, including measures such as CSAT, NPS and operational efficiency. Work with senior stakeholders across a global organisation to shape the longer-term vision for customer-service technology. Ensure the technology landscape remains scalable, resilient and capable of supporting future business growth. What We're Looking For We're particularly interested in people who bring a combination of customer-service expertise, CRM technology and product leadership . You'll ideally have: Proven experience as a Product Owner, Product Manager, Service Delivery Manager or Digital Transformation Lead within Customer Service / Customer Experience / Support. Strong understanding of contact-centre and customer-service operations . Experience working with technology used directly by customer-service teams. Strong Zendesk experience , ideally within a complex or enterprise environment. Experience with other enterprise customer-service platforms such as Salesforce Service Cloud, Microsoft Dynamics, ServiceNow or Oracle Service may also be relevant. Experience owning and delivering a technology/product roadmap. Strong stakeholder management and communication skills. Experience working with development, engineering, QA and Agile/Scrum teams. Experience within a global or multinational organisation. Exposure to high-volume, B2C customer-service environments. A strong understanding of AI, automation and the future evolution of customer service technology . The Sweet Spot The ideal candidate is not purely technical and not purely operational . We're looking for someone who can sit with a contact-centre leader in the morning, understand the operational challenge, and then work with technical teams to determine how the product and technology roadmap should respond. In short: Customer Service + Zendesk / CRM Technology + Product Leadership + Transformation + AI You should be comfortable challenging existing thinking, shaping strategy and taking ownership of the "what" and "why" , rather than simply managing an existing backlog. Why Join? This is an opportunity to have genuine ownership and influence over a global customer-service technology capability . You'll have the opportunity to: Shape a multi-year CRM and CX technology roadmap. Influence how customer-service teams operate globally. Lead significant technology transformation. Explore and implement AI, automation, chatbot and self-service capabilities. Work with senior global stakeholders. Make a visible impact on both customer and employee experience. Help define the future of customer-service technology within a major global consumer business. Location & Working Model Location: London or Cork Working model: Hybrid Salary: c. £80,000-£90,000, depending on experience If you're an experienced Customer Service Product Owner with strong CRM/Zendesk expertise and you're interested in shaping the future of global customer experience technology, we'd be keen to hear from you. Apply now or get in touch for a confidential conversation.

Mr Kipling is an iconic £220m RSV brand with ambitious plans for growth, built around a simple belief: bringing a little joy and putting the cherry on top of everyday life. We are looking for a commercially sharp and ambitious Senior Brand Manager to help shape what comes next. This is a high-impact brand leadership opportunity where you will own significant areas of the portfolio, turn consumer and category insight into winning choices, and mobilise teams across the business to deliver them brilliantly. This is not a role for someone who simply manages a plan. It is for someone who sees opportunities, creates momentum and makes things happen, from upstream innovation and brand strategy through to standout execution with UK retailers. What you'll be doing? Own key areas of the Mr Kipling portfolio and deliver against commercial objectives. Turn consumer, shopper and market insights into winning growth plans. Lead innovation projects from concept through to launch and post-launch optimisation. Develop compelling brand activations across digital, social and retail channels. Partner with Sales, Category and Commercial teams to drive customer success. Coach and develop our Marketing Graduate whilst leading cross-functional project teams What we need from you? FMCG brand marketing experience, ideally at Brand Manager or Senior Brand Manager level. Strong commercial acumen with experience managing budgets and delivering results. A passion for consumer insight, innovation and building brands people love. Excellent influencing and stakeholder management skills. A proactive, ownership-driven mindset with the ability to turn strategy into action. What we offer you in return: Competitive salary and bonus Car allowance Up to 7.5% pension Private medical insurance and life assurance Hybrid working (50% home / 50% office or site) Sharesave scheme and the option to purchase additional holiday Extensive learning and development opportunities Access to a wide employee discount scheme

This is an exciting opportunity for a Digital Analyst to join a well-established consumer-focused retail organisation. You will play a key role in delivering insights that influence digital strategy, customer experience, performance marketing, and commercial decision-making across the business. The Company They are a recognised international brand with a strong digital presence and a customer-first approach. Investing heavily in data, analytics, and digital capability, they are committed to using insights to drive performance and enhance the online customer journey.The analytics team works closely with stakeholders across eCommerce, Marketing, Product, and Technology, offering excellent exposure to senior decision-makers and high-impact projects. The Role As a Digital Analyst, you will be responsible for transforming complex data into actionable business insights that improve digital performance and customer experience.Key responsibilities include: Deliver reporting, analysis, and insight to support digital commerce and marketing teams Build and maintain dashboards and automated reporting solutions using web analytics and BI tools Analyse customer journeys, campaign performance, conversion funnels, and online behaviour Develop clear recommendations that support data-driven decision making Partner with stakeholders across Marketing, Product, and Digital teams to identify growth opportunities Support experimentation programmes, including A/B testing and performance measurement Validate tracking implementations and ensure the accuracy of digital analytics data Conduct QA testing across tagging, event tracking, and data collection frameworks Monitor key KPIs and provide insight into performance trends and opportunities Your Skills & Experience Commercial experience in Digital Analytics, Web Analytics, or eCommerce Analytics Advanced SQL skills with the ability to query and manipulate large datasets Hands-on experience with Adobe Analytics or Adobe Customer Journey Analytics, or Google Analytics Experience using data visualisation and business intelligence tools such as Power BI Understanding of digital marketing performance measurement and customer journey analysis Experience working with relational databases and data analysis tools Knowledge of experiment design, A/B testing, and performance optimisation Excellent stakeholder management and communication skills Analytical mindset with the ability to translate data into clear business recommendations

As a Brand Manager, you'll lead the marketing strategy and growth, taking ownership of integrated campaigns, innovation, digital growth and product launches within a fast-growing category. Working cross-functionally with sales, digital, innovation and agency partners, you'll drive brand performance and deliver commercially impactful marketing programmes across the UK and international markets. Client Details Our client is a dynamic consumer healthcare company in Berkshire with a growing portfolio of market-leading brands. Known for its innovative culture and strong focus on health, the business offers the opportunity to make a visible impact within a collaborative and fast-paced environment. Description Brand Strategy & Planning: Developing and delivering the brand strategy and annual marketing plans, ensuring all activity supports business objectives and maintains consistent brand positioning, messaging and tone of voice. Trade Marketing & Retail Activation: Supporting the Commercial team with compelling trade presentations, category stories and retailer sell-in materials. Using shopper and category insight to optimise distribution, visibility and point-of-sale activity across key retail partners. Integrated Campaign Management: Leading the planning and delivery of integrated campaigns across paid, owned and earned channels. Working with internal teams and external agencies to ensure activity is joined up, efficient and commercially effective. Consumer Engagement & DTC Growth: Working closely with the Digital Lead to drive DTC growth through effective customer journeys, stronger consumer engagement and high-performing content. Using data and insight to identify winning content, optimise performance and improve conversion across digital channels. Innovation & Product Development: Partnering with the Innovation team to identify opportunities for product extensions, new formats and breakthrough innovation that support the long-term growth. Product Launches: Working with the Commercial and Innovation teams to develop and deliver impactful launch plans across the UK and international markets. Build awareness, engagement and retailer support through creative, commercially effective campaigns. Budget Management: Managing the annual brand budget, ensuring resources are allocated effectively across channels and campaigns. Monitoring expenditure, evaluate return on investment and optimise spend to achieve business objectives. Performance Analysis & Optimisation: Tracking brand performance using sales, market share, digital, brand health and retail metrics. Turning insight into practical recommendations that improve campaign effectiveness and business performance. Consumer, Category & Competitor Insights: Working closely with Category, Insights and Research teams to identify market trends, evolving consumer needs and competitor activity. Use these insights to shape strategy, unlock growth opportunities and maintain a strong market position. Profile A successful Brand Manager should have: A strong track record of delivering growth, preferably for consumer healthcare, medical device, OTC, wellness or personal care brands, including omnichannel campaigns that drive awareness, engagement and sales. Strong understanding of digital marketing, DTC growth and customer journey development. Experience working with digital specialists and using data to improve consumer acquisition, engagement and conversion. Comfortable using analytics tools to track performance (e.g., EPOS, Google Analytics, Nielsen, continuous brand tracking data) and can adjust tactics based on what the data shows to optimise results. Excellent written, verbal and presentation skills, with the ability to influence and align cross-functional teams, brief agencies clearly and build string internal and external relationships. An analytical mindset with the ability to interpret data and draw actionable insights. A self-starter who is comfortable working at pace, taking ownership and balancing strategic thinking with practical delivery. Excellent attention to detail across planning, delivering and evaluation ensuring consistency in brand messaging, creative quality and regulatory compliance. Good understanding of medical device , healthcare and cosmetic regulations and evidence-based claims, with the ability to translate regulatory and scientific requirements into clear, compelling and compliant brand consumer communications. Bachelor's degree in Marketing, Business, or a related field is preferred (or equivalent work experience). Professional marketing qualifications (e.g., CIM certification) are desirable. Job Offer Competitive salary Permanent position based in Berkshire Additional benefits to be confirmed. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.