Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on At Zopa, Product Analysts are the people that inspire ideas and strategies to drive our business forward and make our products better for customers. Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision-making. They're also strong communicators with the ability to story-tell with data to both technical and non-technical stakeholders alike. Our analysts are deeply embedded into the business and will interact with individuals at all levels of the business from Managers to our leadership team. We're currently looking for a new Senior Product Analyst to join our Customer Growth Tribe. Customer Growth is Zopa's newest tribe. Our mission is crystal clear: to welcome 1 million new customers to Zopa each year! Not just any customer, but high value exchange relationships where customers derive immense value from our products, and in turn generate great value for our business. A day in the life Generating key insight from data and then using this insight to drive growth across all channels owned (think: in-product, existing customer base etc.), earned (think: referrals, SEO etc.) and paid (think: digital marketing) Help build valuation models that predict the lifetime value of customers, analyse our marketing the funnel and how changes in our marketing impacts acquisition rates and the quality of customers we attract, as well as how we can maximize return on marketing investments with an eye towards proving incrementality Support in building and pushing out a plan to integrate AI into our marketing strategy, to improve our content generation and the way we analyse our data to work out how to get the best deals to the right people at the best time! Creating and driving forward strategies to move Zopa customers from single-product holders to people engaging with and evangelising Zopa's many offerings Working with our marketing and developer teams to support Zopa's paid/digital marketing strategy - a new frontier for our company that has previously utilised aggregators to grow Problem solving together with software engineers, product designers and our operational teams to build the best possible customer experiences Working collaboratively with Compliance, Brand, Finance and other key stakeholders to assess feasibility and implications of initiatives Working on growth initiatives, monitoring key metrics, identifying improvement opportunities, and proposing solutions Working on technical initiatives, building an understanding of the system and key integrations with other teams About you Some experience in a challenging, fast-paced environment (e.g. start-up, banking, consulting) You're analytical and have excellent attention to detail You have a quantitative background and you're a natural at turning data into insight that supports decision making. If you've got previous experience using SQL or Python to analyse data, even better! You can communicate your insights succinctly and influence upwards, downwards and sideways You are empathetic. You do the right thing for customers, even if it's the more challenging option You're a self-starter. You know when to ask for support and you're not shy about doing so, but you don't wait to be told what to do You don't define yourself narrowly. You roll up your sleeves and jump in where help is required, and you're always looking to learn You're passionate about creating the next generation of financial products using innovative technologies Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DEI forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DEI is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Dec 16, 2025
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on At Zopa, Product Analysts are the people that inspire ideas and strategies to drive our business forward and make our products better for customers. Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision-making. They're also strong communicators with the ability to story-tell with data to both technical and non-technical stakeholders alike. Our analysts are deeply embedded into the business and will interact with individuals at all levels of the business from Managers to our leadership team. We're currently looking for a new Senior Product Analyst to join our Customer Growth Tribe. Customer Growth is Zopa's newest tribe. Our mission is crystal clear: to welcome 1 million new customers to Zopa each year! Not just any customer, but high value exchange relationships where customers derive immense value from our products, and in turn generate great value for our business. A day in the life Generating key insight from data and then using this insight to drive growth across all channels owned (think: in-product, existing customer base etc.), earned (think: referrals, SEO etc.) and paid (think: digital marketing) Help build valuation models that predict the lifetime value of customers, analyse our marketing the funnel and how changes in our marketing impacts acquisition rates and the quality of customers we attract, as well as how we can maximize return on marketing investments with an eye towards proving incrementality Support in building and pushing out a plan to integrate AI into our marketing strategy, to improve our content generation and the way we analyse our data to work out how to get the best deals to the right people at the best time! Creating and driving forward strategies to move Zopa customers from single-product holders to people engaging with and evangelising Zopa's many offerings Working with our marketing and developer teams to support Zopa's paid/digital marketing strategy - a new frontier for our company that has previously utilised aggregators to grow Problem solving together with software engineers, product designers and our operational teams to build the best possible customer experiences Working collaboratively with Compliance, Brand, Finance and other key stakeholders to assess feasibility and implications of initiatives Working on growth initiatives, monitoring key metrics, identifying improvement opportunities, and proposing solutions Working on technical initiatives, building an understanding of the system and key integrations with other teams About you Some experience in a challenging, fast-paced environment (e.g. start-up, banking, consulting) You're analytical and have excellent attention to detail You have a quantitative background and you're a natural at turning data into insight that supports decision making. If you've got previous experience using SQL or Python to analyse data, even better! You can communicate your insights succinctly and influence upwards, downwards and sideways You are empathetic. You do the right thing for customers, even if it's the more challenging option You're a self-starter. You know when to ask for support and you're not shy about doing so, but you don't wait to be told what to do You don't define yourself narrowly. You roll up your sleeves and jump in where help is required, and you're always looking to learn You're passionate about creating the next generation of financial products using innovative technologies Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DEI forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DEI is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Senior Sales Copywriter Department: Product Marketing Employment Type: Full Time Location: Manchester, UK Description What to Expect You'll craft and own messaging that connects the Amplience platform to the real-world challenges of commerce brands, helping Sales, Product Marketing, and Marketing teams communicate the "why Amplience" story clearly, confidently, and consistently. This is a senior hands on writing role for someone fluent in SaaS commerce - who understands headless architecture, digital experience platforms, and the content supply chain, and can turn that understanding into persuasive copy that moves deals forward. Key Responsibilities Sales & Product Messaging Define and continuously refine Amplience's sales messaging framework - ensuring value propositions and talk tracks resonate with commerce and digital experience buyers. Write high impact copy for sales collateral: one pagers, brochures, product decks, and pricing guides. Partner with the Product Marketing Manager to evolve the commercial narrative for each solution area (CMS, DAM, AI/Workforce, Content Supply Chain). Content Creation & Editorial Leadership Own the tone, clarity, and persuasiveness of Amplience's Sales and Product Marketing materials. Partner with the Designer to deliver polished, on brand, visually engaging assets. Coach team members and stakeholders on tone of voice, copy best practices, and storytelling principles. Collaborate with the Product Marketing Analyst to evaluate sales content performance metrics (e.g., usage, engagement, win rate uplift) and continuously optimise materials. Translate win/loss and customer insight data into compelling success stories, objection handling content, and field narratives. Product Launch Support Collaborate with Product Marketing, Marketing, and Product teams on positioning new features and launches. Translate technical or platform updates into customer ready messaging that clearly communicates business value. Write internal and external messaging packs, brochures, sales decks, web pages, FAQs, and launch enablement materials. Customer Storytelling & Social Proof Work with Content Team to craft customer success stories, testimonials, and case study narratives that demonstrate measurable ROI and brand impact. Maintain Customer Story Matrix Database to ensure all stories and stats the cross functional teams use are approved and up to date. Partner with the Product Marketing Analyst to weave data and proof points into persuasive storytelling. Cross Functional Collaboration Work with Sales Enablement to align messaging with field feedback. Partner with GTM Marketing to ensure copy and positioning flow consistently through campaigns, website pages, and external communications. Collaborate with leadership to ensure executive narratives and pitch materials reflect Amplience's strategic positioning. What You'll Bring (Skills, Experience & Mindset) Experience & Skills 5-8 years' experience in B2B SaaS copywriting - ideally within commerce, content management or MarTech ecosystems. Proven ability to simplify complex technical concepts into clear, business oriented messaging. Experience writing for commerce buyers (retailers, brands, or platforms) and understanding of headless, composable, and content supply chain language. Demonstrated success producing enablement content (sales decks, one pagers, value frameworks, and case studies). Strong understanding of SaaS business models, buyer personas, and the full sales funnel. Excellent grasp of tone and structure - able to flex from technical precision to high level brand storytelling. Experience collaborating with design, sales, and product teams in fast paced, cross functional environments. Familiarity with enterprise sales frameworks, MACH and composable space, CMS, personalization, DXP platforms or similar. Mindset & Attributes Strategic communicator: able to influence how Amplience's story is told, not just how it's written. Commerce fluent: understands how technology impacts conversion, experience, and efficiency in retail. Collaborative: thrives in partnership with design, sales, and product marketing peers. Detail obsessed: committed to precision, clarity, and consistency across every touchpoint. Story driven: passionate about connecting data, design, and language to tell stories that resonate. Mentor minded: willing to guide less experienced writers or stakeholders on messaging development. What Success Looks Like Amplience's value proposition and tone of voice are consistently clear, confident, and compelling across all sales materials. Sales and Marketing teams actively rely on your content as the single source of truth for messaging and positioning. Product launches and key assets (decks, brochures, pricing guides) are delivered on time, at a high creative standard. Stakeholders view you as a strategic partner and trusted voice on narrative quality. Your work improves both content consistency and conversion performance across touchpoints. Sales materials consistently demonstrate measurable influence on opportunity conversion rates. Benefits Pension Scheme Auto enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024) Annual Leave 25 days paid holiday as standard Length of Service Entitlement 3+ years continuous service - 26 days annual leave 4+ years continuous service - 27 days annual leave 5+ years continuous service - 28 days annual leave 6+ years continuous service - 29 days annual leave 7+ years continuous service - 30 days annual leave Enhanced Maternity Leave 12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid Enhanced Paternity Leave 2 weeks full pay Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate) Study Leave 5 days for employees on accredited long term courses (12+ months) Birthday Leave One paid day off during your birthday month Company Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset All roles are laptop enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work life balance (full time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500 (50% paid at 4 months, 50% at 7 months post hire). Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at .
Dec 16, 2025
Full time
Senior Sales Copywriter Department: Product Marketing Employment Type: Full Time Location: Manchester, UK Description What to Expect You'll craft and own messaging that connects the Amplience platform to the real-world challenges of commerce brands, helping Sales, Product Marketing, and Marketing teams communicate the "why Amplience" story clearly, confidently, and consistently. This is a senior hands on writing role for someone fluent in SaaS commerce - who understands headless architecture, digital experience platforms, and the content supply chain, and can turn that understanding into persuasive copy that moves deals forward. Key Responsibilities Sales & Product Messaging Define and continuously refine Amplience's sales messaging framework - ensuring value propositions and talk tracks resonate with commerce and digital experience buyers. Write high impact copy for sales collateral: one pagers, brochures, product decks, and pricing guides. Partner with the Product Marketing Manager to evolve the commercial narrative for each solution area (CMS, DAM, AI/Workforce, Content Supply Chain). Content Creation & Editorial Leadership Own the tone, clarity, and persuasiveness of Amplience's Sales and Product Marketing materials. Partner with the Designer to deliver polished, on brand, visually engaging assets. Coach team members and stakeholders on tone of voice, copy best practices, and storytelling principles. Collaborate with the Product Marketing Analyst to evaluate sales content performance metrics (e.g., usage, engagement, win rate uplift) and continuously optimise materials. Translate win/loss and customer insight data into compelling success stories, objection handling content, and field narratives. Product Launch Support Collaborate with Product Marketing, Marketing, and Product teams on positioning new features and launches. Translate technical or platform updates into customer ready messaging that clearly communicates business value. Write internal and external messaging packs, brochures, sales decks, web pages, FAQs, and launch enablement materials. Customer Storytelling & Social Proof Work with Content Team to craft customer success stories, testimonials, and case study narratives that demonstrate measurable ROI and brand impact. Maintain Customer Story Matrix Database to ensure all stories and stats the cross functional teams use are approved and up to date. Partner with the Product Marketing Analyst to weave data and proof points into persuasive storytelling. Cross Functional Collaboration Work with Sales Enablement to align messaging with field feedback. Partner with GTM Marketing to ensure copy and positioning flow consistently through campaigns, website pages, and external communications. Collaborate with leadership to ensure executive narratives and pitch materials reflect Amplience's strategic positioning. What You'll Bring (Skills, Experience & Mindset) Experience & Skills 5-8 years' experience in B2B SaaS copywriting - ideally within commerce, content management or MarTech ecosystems. Proven ability to simplify complex technical concepts into clear, business oriented messaging. Experience writing for commerce buyers (retailers, brands, or platforms) and understanding of headless, composable, and content supply chain language. Demonstrated success producing enablement content (sales decks, one pagers, value frameworks, and case studies). Strong understanding of SaaS business models, buyer personas, and the full sales funnel. Excellent grasp of tone and structure - able to flex from technical precision to high level brand storytelling. Experience collaborating with design, sales, and product teams in fast paced, cross functional environments. Familiarity with enterprise sales frameworks, MACH and composable space, CMS, personalization, DXP platforms or similar. Mindset & Attributes Strategic communicator: able to influence how Amplience's story is told, not just how it's written. Commerce fluent: understands how technology impacts conversion, experience, and efficiency in retail. Collaborative: thrives in partnership with design, sales, and product marketing peers. Detail obsessed: committed to precision, clarity, and consistency across every touchpoint. Story driven: passionate about connecting data, design, and language to tell stories that resonate. Mentor minded: willing to guide less experienced writers or stakeholders on messaging development. What Success Looks Like Amplience's value proposition and tone of voice are consistently clear, confident, and compelling across all sales materials. Sales and Marketing teams actively rely on your content as the single source of truth for messaging and positioning. Product launches and key assets (decks, brochures, pricing guides) are delivered on time, at a high creative standard. Stakeholders view you as a strategic partner and trusted voice on narrative quality. Your work improves both content consistency and conversion performance across touchpoints. Sales materials consistently demonstrate measurable influence on opportunity conversion rates. Benefits Pension Scheme Auto enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024) Annual Leave 25 days paid holiday as standard Length of Service Entitlement 3+ years continuous service - 26 days annual leave 4+ years continuous service - 27 days annual leave 5+ years continuous service - 28 days annual leave 6+ years continuous service - 29 days annual leave 7+ years continuous service - 30 days annual leave Enhanced Maternity Leave 12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid Enhanced Paternity Leave 2 weeks full pay Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate) Study Leave 5 days for employees on accredited long term courses (12+ months) Birthday Leave One paid day off during your birthday month Company Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset All roles are laptop enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work life balance (full time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500 (50% paid at 4 months, 50% at 7 months post hire). Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at .
This position sits in our Creative & Media craft. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE Here at DEPT , we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a Social Analyst to join the team! The Social Analyst will work across a range of teams to deliver solid Social Media data and insights which will be used to increase campaign performance and help shape the best and most effective strategies for our clients. Collaboration is key as the Social Analyst will work closely with our clients, creative teams, tech teams and account management teams. KEY RESPONSIBILITIES Develop reports delivering accurate results in a timely manner outlining KPIs that align with client objectives. Manage & manipulate data in Google sheets, using formulas for ease. Automating the data sets where possible to speed up & improve the workflow. Deliver insights related to the data to tell a cohesive story of performance over a set period or time or for a specific campaign. Lead the vision for how cross-platform data can be utilised to inform optimal content creation and distribution. Work with clients internal analytics team to supplement any platform data with other relevant client data. Contribute insights and strategic thinking to all areas of the business (content, technology, media, data). Stay on top of platform and content trends, specifically regarding data insights best practices. Utilise social listening tools to monitor brand sentiment, trends and surface key talking points and topics of relevance for creative responses. Ensure constant innovation across all deliverables. Contribute to our creative process by sharing insights uncovered in your analysis. Continue to optimise and develop reporting processes to ensure efficiency. Research and assess technology solutions, processes and data sources to improve our capabilities. Liaise with clients when relevant to communicate performance insights. Present work internally and externally. SKILLS AND PREVIOUS EXPERIENCE Relevant experience within a social media analytical role at a digital/creative agency or internally at a consumer focused brand. This could be as an analyst or social media management role. Strong understanding of key social media platforms and the key metrics and data points associated with them. Ideally an understanding of both organic and paid social media, with organic being priority. Advanced proficiency reporting across a number of social media platforms including but not limited to; TikTok, Facebook, Instagram, YouTube, & Pinterest. Expertise in social listening platforms like Pulsar/Brandwatch. High proficiency in Excel/Google Sheets skills, comfortable with formulas & manipulating large data sets. An inquisitive and numerical mindset. Excellent time management and organisational skills with a high attention to detail. Good understanding of how to develop social first creative. Understanding of how organic social can play a role in helping clients meet their overall business objectives. Knowledge and experience of developing bespoke reporting frameworks. Ability to develop new reporting methodologies. WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
Dec 16, 2025
Full time
This position sits in our Creative & Media craft. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE Here at DEPT , we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a Social Analyst to join the team! The Social Analyst will work across a range of teams to deliver solid Social Media data and insights which will be used to increase campaign performance and help shape the best and most effective strategies for our clients. Collaboration is key as the Social Analyst will work closely with our clients, creative teams, tech teams and account management teams. KEY RESPONSIBILITIES Develop reports delivering accurate results in a timely manner outlining KPIs that align with client objectives. Manage & manipulate data in Google sheets, using formulas for ease. Automating the data sets where possible to speed up & improve the workflow. Deliver insights related to the data to tell a cohesive story of performance over a set period or time or for a specific campaign. Lead the vision for how cross-platform data can be utilised to inform optimal content creation and distribution. Work with clients internal analytics team to supplement any platform data with other relevant client data. Contribute insights and strategic thinking to all areas of the business (content, technology, media, data). Stay on top of platform and content trends, specifically regarding data insights best practices. Utilise social listening tools to monitor brand sentiment, trends and surface key talking points and topics of relevance for creative responses. Ensure constant innovation across all deliverables. Contribute to our creative process by sharing insights uncovered in your analysis. Continue to optimise and develop reporting processes to ensure efficiency. Research and assess technology solutions, processes and data sources to improve our capabilities. Liaise with clients when relevant to communicate performance insights. Present work internally and externally. SKILLS AND PREVIOUS EXPERIENCE Relevant experience within a social media analytical role at a digital/creative agency or internally at a consumer focused brand. This could be as an analyst or social media management role. Strong understanding of key social media platforms and the key metrics and data points associated with them. Ideally an understanding of both organic and paid social media, with organic being priority. Advanced proficiency reporting across a number of social media platforms including but not limited to; TikTok, Facebook, Instagram, YouTube, & Pinterest. Expertise in social listening platforms like Pulsar/Brandwatch. High proficiency in Excel/Google Sheets skills, comfortable with formulas & manipulating large data sets. An inquisitive and numerical mindset. Excellent time management and organisational skills with a high attention to detail. Good understanding of how to develop social first creative. Understanding of how organic social can play a role in helping clients meet their overall business objectives. Knowledge and experience of developing bespoke reporting frameworks. Ability to develop new reporting methodologies. WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
This position sits in ourCreative & Media craft. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE Here at DEPT , we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a Senior Social Analyst to join the team! The Senior Social Analyst will work across a range of teams to deliver solid Social Media data and insights which will be used to increase campaign performance and help shape the best and most effective strategies for our clients. Collaboration is key as the Senior Social Analyst will work closely with our clients, creative teams, tech teams and account management teams. In addition, they will take a leading role in consulting key clients and helping guide the wider team toward successful outcomes. KEY RESPONSIBILITIES Lead, manage, and inspire a high-performing team, providing ongoing mentorship and guidance; Partner with senior leadership (Head of Paid Social, Head of Digital Strategy, and Head of Media Strategy) to shape long-term media strategies, define tactical plans, and ensure excellence across planning and execution; Serve as a senior strategic advisor to key clients, offering direction on strategy, performance optimisation, and cross-channel planning while fostering strong, trust-based relationships; Drive team development by designing and initiating training and upskilling programmes to elevate overall team capabilities; Develop reporting frameworks to ensure accurate, timely delivery of performance insights aligned with client objectives, including audit and data-quality checks; Lead the vision for data utilisation, defining how cross-platform insights, client analytics, and content performance can inform smarter content creation, distribution, and optimisation; Leverage social listening tools to monitor brand sentiment, trends, and emerging conversation topics, translating insights into actionable creative opportunities; Champion innovation, continuously improving reporting processes, exploring new technologies, and introducing enhanced methodologies to strengthen our analytical and strategic capabilities; Contribute strategic insights across content, technology, media, and data to support broader business initiatives and enhance cross-functional alignment; Present work confidently to both internal and external stakeholders, acting as a senior representative of the team and a trusted expert. WHAT WE ARE LOOKING FOR Proven experience in a social media analytics role within a digital or creative agency, or in-house at a consumer-focused brand; Inspirational leadership style, able to foster a proactive, energised, and collaborative team culture; Exceptional client relationship management skills, including experience partnering directly with senior-level stakeholders on strategic initiatives; Deep understanding of the digital and social landscape, with awareness of industry shifts and evolving client needs; Expert knowledge of major social platforms and the performance metrics, analytics tools, and data points that underpin them; Advanced reporting proficiency across platforms such as TikTok, Facebook/Instagram, Snapchat, YouTube, and X/Twitter, and familiarity with Google Analytics or similar tools; Hands on expertise with social listening tools, including platforms like Pulsar and Brandwatch; Advanced Excel/Google Sheets skills, with the ability to build structured, scalable analysis; Exceptional time management and organisational skills, paired with strong attention to detail; Understanding of social first creative development, and how data can inform and enhance creative strategies; Ability to design and evolve reporting methodologies, ensuring frameworks remain innovative, insightful, and aligned with client objectives. WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT A reputation for doing good. DEPT has been a CertifiedB Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. DIVERSITY, EQUITY & INCLUSION Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Check out our efforts here.
Dec 16, 2025
Full time
This position sits in ourCreative & Media craft. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE Here at DEPT , we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a Senior Social Analyst to join the team! The Senior Social Analyst will work across a range of teams to deliver solid Social Media data and insights which will be used to increase campaign performance and help shape the best and most effective strategies for our clients. Collaboration is key as the Senior Social Analyst will work closely with our clients, creative teams, tech teams and account management teams. In addition, they will take a leading role in consulting key clients and helping guide the wider team toward successful outcomes. KEY RESPONSIBILITIES Lead, manage, and inspire a high-performing team, providing ongoing mentorship and guidance; Partner with senior leadership (Head of Paid Social, Head of Digital Strategy, and Head of Media Strategy) to shape long-term media strategies, define tactical plans, and ensure excellence across planning and execution; Serve as a senior strategic advisor to key clients, offering direction on strategy, performance optimisation, and cross-channel planning while fostering strong, trust-based relationships; Drive team development by designing and initiating training and upskilling programmes to elevate overall team capabilities; Develop reporting frameworks to ensure accurate, timely delivery of performance insights aligned with client objectives, including audit and data-quality checks; Lead the vision for data utilisation, defining how cross-platform insights, client analytics, and content performance can inform smarter content creation, distribution, and optimisation; Leverage social listening tools to monitor brand sentiment, trends, and emerging conversation topics, translating insights into actionable creative opportunities; Champion innovation, continuously improving reporting processes, exploring new technologies, and introducing enhanced methodologies to strengthen our analytical and strategic capabilities; Contribute strategic insights across content, technology, media, and data to support broader business initiatives and enhance cross-functional alignment; Present work confidently to both internal and external stakeholders, acting as a senior representative of the team and a trusted expert. WHAT WE ARE LOOKING FOR Proven experience in a social media analytics role within a digital or creative agency, or in-house at a consumer-focused brand; Inspirational leadership style, able to foster a proactive, energised, and collaborative team culture; Exceptional client relationship management skills, including experience partnering directly with senior-level stakeholders on strategic initiatives; Deep understanding of the digital and social landscape, with awareness of industry shifts and evolving client needs; Expert knowledge of major social platforms and the performance metrics, analytics tools, and data points that underpin them; Advanced reporting proficiency across platforms such as TikTok, Facebook/Instagram, Snapchat, YouTube, and X/Twitter, and familiarity with Google Analytics or similar tools; Hands on expertise with social listening tools, including platforms like Pulsar and Brandwatch; Advanced Excel/Google Sheets skills, with the ability to build structured, scalable analysis; Exceptional time management and organisational skills, paired with strong attention to detail; Understanding of social first creative development, and how data can inform and enhance creative strategies; Ability to design and evolve reporting methodologies, ensuring frameworks remain innovative, insightful, and aligned with client objectives. WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT A reputation for doing good. DEPT has been a CertifiedB Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. DIVERSITY, EQUITY & INCLUSION Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Check out our efforts here.
Trainee Office Administrator / Business Analyst - No experience necessary Tech Educators LTD, Permanent From £12.41 to £18.20 per hour The Digital Innovator Bootcamp is an intensive, hands-on training programme designed to equip participants aged 19+ with the essential skills needed for an entry level administrator, analyst, sales and AI role. . click apply for full job details
Dec 16, 2025
Full time
Trainee Office Administrator / Business Analyst - No experience necessary Tech Educators LTD, Permanent From £12.41 to £18.20 per hour The Digital Innovator Bootcamp is an intensive, hands-on training programme designed to equip participants aged 19+ with the essential skills needed for an entry level administrator, analyst, sales and AI role. . click apply for full job details
Your new company We're working with a long-standing transport and logistics business that plays a key role in connecting communities and supporting tourism and trade across the South Coast and the Isle of Wight. They're currently investing in digital transformation and improving how things work behind the scenes to make life easier for both customers and staff click apply for full job details
Dec 16, 2025
Full time
Your new company We're working with a long-standing transport and logistics business that plays a key role in connecting communities and supporting tourism and trade across the South Coast and the Isle of Wight. They're currently investing in digital transformation and improving how things work behind the scenes to make life easier for both customers and staff click apply for full job details
Director, International MROI Data Science Lead ROLE SUMMARY Do you want to make an impact on patient health around the world? Do you thrive in a fast-paced environment that brings together scientific, clinical and commercial domains together through data and analytics? Pfizer is seeking a senior leader in Data Science to build and lead a best-in-class team focused on Marketing Mix Modeling (MMM) within commercial analytics. This role is responsible for hands-on development and deployment of MMM solutions, driving actionable insights for marketing optimization and ROI. The ideal candidate combines deep technical expertise in MMM with a consulting background, enabling strategic influence across multiple markets and business units. You will collaborate cross-functionally to empower data-driven decision-making, accelerate marketing transformation, and deliver measurable business impact. ROLE RESPONSIBILITIES This role is accountable for delivering data science driven insights & solutions and will partner with senior functional leads for across Commercial analytics to develop and implement models, insights, and data products that drive brands strategic priorities. Lead end to end design, implementation, and refinement of marketing mix models to measure and optimize the effectiveness of marketing channels and tactics (DTC, HCP paid media, emerging platforms). Lead the evolution of analytics methods and processes for Promotion Impact Analytics, Resource Allocation & Optimization at the enterprise level via both technology and process enhancements Build, validate, and deploy econometric and machine learning models (regression, time series, Bayesian, causal inference) for marketing ROI analysis and budget allocation. Partner with marketing, media, agnecies and commercial teams to evaluate campaign performance, forecast outcomes, and recommend strategic investments. Develop and oversee A/B tests, incrementality studies, and causal inference approaches to validate marketing impact. Ensure robust data pipelines, data quality, and governance for marketing analytics datasets. Lead cross functional team of data scientists & data engineers fostering innovation, technical excellence, and continuous learning. Present insights and recommendations to senior stakeholders in clear, actionable formats. Drive adoption of advanced MMM methodologies, including ad-stock, saturation, and response curve modeling. Stay abreast of latest MMM tools, platforms, and industry best practices. Preferred: Experience in consulting, with a proven track record of delivering MMM projects for clients in diverse industries. BASIC QUALIFICATIONS Extensive relevant experience in data science/advanced analytics, including proven time in managerial roles. Significant Hands-on expertise in Marketing Mix Modeling, including regression analysis, time series, Bayesian methods, and causal inference. Experience with open-source MMM frameworks (e.g., LightweightMMM, Robyn, PyMC-based models) Exposure to agent-based media planning, causal ML Experience leading teams or mentoring junior analysts STEM (Science, Technology, Engineering, Mathematics) majors with quantitative emphasis Statistics, Computer Science, Operations Research, Economics, Engineering etc. Industry or consulting experience, along with project management skills strongly preferred Technical Skills Proficient in Python and/or R, with solid understanding of advanced statistics Strong hands-on experience in MMM development & deployment Experience with Bayesian and classical econometric techniques (e.g., hierarchical models, regression, adstock, saturation, priors design) Familiarity with incrementality testing, experimental design, causal inference Ability to build, validate, and maintain scalable MMM pipelines Knowledge of cloud environments (AWS/GCP/Azure), SQL, and data engineering workflows Experience integrating MMM outputs with business dashboards Business & Domain Skills Proven ability to translate data insights into commercial recommendations Understanding of marketing channels, media planning, campaign measurement Knowledge of pharma markets, HCP/DTP promotion strategy, and compliance Ability to partner with marketing, finance, brand teams to influence decisions Experience presenting to C-suite and senior leadership Responsibilities Lead development and enhancement of MMM models for multiple brands/markets Design and maintain ROI optimization frameworks & budget allocation scenarios Combine MMM with experimentation, digital attribution & forecasting Own MMM roadmap, vendor management Build insights playbooks and support annual brand planning & investment decisions NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Up to 15% Work Location Assignment:Hybrid. The closing deadline for applications is January 4th 2026. All applicants must have the relevant authorisation to live and work in the UK / EU as applicable. Purpose Breakthroughs that change patients' lives At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.Lets start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. DisAbility Confident We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! Marketing and Market Research JBRP1_UKTJ
Dec 16, 2025
Full time
Director, International MROI Data Science Lead ROLE SUMMARY Do you want to make an impact on patient health around the world? Do you thrive in a fast-paced environment that brings together scientific, clinical and commercial domains together through data and analytics? Pfizer is seeking a senior leader in Data Science to build and lead a best-in-class team focused on Marketing Mix Modeling (MMM) within commercial analytics. This role is responsible for hands-on development and deployment of MMM solutions, driving actionable insights for marketing optimization and ROI. The ideal candidate combines deep technical expertise in MMM with a consulting background, enabling strategic influence across multiple markets and business units. You will collaborate cross-functionally to empower data-driven decision-making, accelerate marketing transformation, and deliver measurable business impact. ROLE RESPONSIBILITIES This role is accountable for delivering data science driven insights & solutions and will partner with senior functional leads for across Commercial analytics to develop and implement models, insights, and data products that drive brands strategic priorities. Lead end to end design, implementation, and refinement of marketing mix models to measure and optimize the effectiveness of marketing channels and tactics (DTC, HCP paid media, emerging platforms). Lead the evolution of analytics methods and processes for Promotion Impact Analytics, Resource Allocation & Optimization at the enterprise level via both technology and process enhancements Build, validate, and deploy econometric and machine learning models (regression, time series, Bayesian, causal inference) for marketing ROI analysis and budget allocation. Partner with marketing, media, agnecies and commercial teams to evaluate campaign performance, forecast outcomes, and recommend strategic investments. Develop and oversee A/B tests, incrementality studies, and causal inference approaches to validate marketing impact. Ensure robust data pipelines, data quality, and governance for marketing analytics datasets. Lead cross functional team of data scientists & data engineers fostering innovation, technical excellence, and continuous learning. Present insights and recommendations to senior stakeholders in clear, actionable formats. Drive adoption of advanced MMM methodologies, including ad-stock, saturation, and response curve modeling. Stay abreast of latest MMM tools, platforms, and industry best practices. Preferred: Experience in consulting, with a proven track record of delivering MMM projects for clients in diverse industries. BASIC QUALIFICATIONS Extensive relevant experience in data science/advanced analytics, including proven time in managerial roles. Significant Hands-on expertise in Marketing Mix Modeling, including regression analysis, time series, Bayesian methods, and causal inference. Experience with open-source MMM frameworks (e.g., LightweightMMM, Robyn, PyMC-based models) Exposure to agent-based media planning, causal ML Experience leading teams or mentoring junior analysts STEM (Science, Technology, Engineering, Mathematics) majors with quantitative emphasis Statistics, Computer Science, Operations Research, Economics, Engineering etc. Industry or consulting experience, along with project management skills strongly preferred Technical Skills Proficient in Python and/or R, with solid understanding of advanced statistics Strong hands-on experience in MMM development & deployment Experience with Bayesian and classical econometric techniques (e.g., hierarchical models, regression, adstock, saturation, priors design) Familiarity with incrementality testing, experimental design, causal inference Ability to build, validate, and maintain scalable MMM pipelines Knowledge of cloud environments (AWS/GCP/Azure), SQL, and data engineering workflows Experience integrating MMM outputs with business dashboards Business & Domain Skills Proven ability to translate data insights into commercial recommendations Understanding of marketing channels, media planning, campaign measurement Knowledge of pharma markets, HCP/DTP promotion strategy, and compliance Ability to partner with marketing, finance, brand teams to influence decisions Experience presenting to C-suite and senior leadership Responsibilities Lead development and enhancement of MMM models for multiple brands/markets Design and maintain ROI optimization frameworks & budget allocation scenarios Combine MMM with experimentation, digital attribution & forecasting Own MMM roadmap, vendor management Build insights playbooks and support annual brand planning & investment decisions NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Up to 15% Work Location Assignment:Hybrid. The closing deadline for applications is January 4th 2026. All applicants must have the relevant authorisation to live and work in the UK / EU as applicable. Purpose Breakthroughs that change patients' lives At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.Lets start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. DisAbility Confident We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here! Marketing and Market Research JBRP1_UKTJ
Thames Water Utilities Limited
Reading, Oxfordshire
A leading UK water company is seeking a Senior Business Analyst for their Digital Transformation team. The successful candidate will drive Business Analysis activities, ensuring alignment with strategic objectives and high-quality project outcomes. Candidates should possess a BCS Diploma and experience with SAP SuccessFactors. The role offers a competitive salary of up to £70,000, a hybrid working pattern, and excellent benefits including performance-related pay and a generous pension scheme.
Dec 16, 2025
Full time
A leading UK water company is seeking a Senior Business Analyst for their Digital Transformation team. The successful candidate will drive Business Analysis activities, ensuring alignment with strategic objectives and high-quality project outcomes. Candidates should possess a BCS Diploma and experience with SAP SuccessFactors. The role offers a competitive salary of up to £70,000, a hybrid working pattern, and excellent benefits including performance-related pay and a generous pension scheme.
Job Description Data Analyst London CL9 Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Our Team TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wireddifferently, we believe that the best ideas work everywhere. We combine standout creativity with end to end connectivity to create ideas that move people in every channel. We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody. Job Role This role will support the TMW Data Team delivering a breadth of data outputs, from campaign counts to analysis of customer behaviour, in support of a QSR client and their loyalty scheme programme delivery and optimisation. You will have a passion for using data to help clients understand their customer base across acquisition, growth and retention; helping them make better decisions matched with an inquisitive, problem solving mind. Main responsibilities and accountabilities Analyse data from the client database and related client data repositories, e.g. the ESP, to understand customer and campaign performance Run data discovery and audience counts to support campaign development Liaise with the client to identify, using data, opportunities and threats to the health of the performance of their customer base Understand and be able to deliver projects such as RFM, LTV, marketing optimisation, basket analysis, spend associations, churn analysis, promotional performance Lead delivery of smaller projects and work as part of a team on other projects ensuring robust and timely delivery of all aspects of an analytical project Ensure that any proposed methodology is analytically robust and appropriate rigour is applied throughout the entire process to ensure the solution is fit for purpose Ensure all analysis is accurate and a QA process followed Other responsibilities Build good working relations with all immediate colleagues and the McDonald's CRM and digital team Work well as part of a team, supporting the delivery of work across the client Have an awareness of market leading and emerging technologies and languages related to data science, analytics and visualisation. Have an awareness of market leading and emerging analytical methodologies and techniques and their applications Qualifications Essential An undergraduate degree in computer science, business analytics, applied mathematics, statistics, engineering, economics, social sciences or related fields Curiosity, enthusiasm, positive attitude, a passion to build, and a willingness to seek and learn new concepts An iterative approach to analysis through continuous challenge and enquiry Outstanding analytical skills Experience in customer/CRM analytics Proven track record of working with data to drive better business decisioning Experience of languages including Python and SQL for the purposes of analysis Experience of analysing large datasets contained within client databases Desirable A post graduate degree in computer science, business analytics, applied mathematics, statistics, engineering, economics, social sciences or related fields Experience of visualisation tools including Power Business Intelligence (BI) and Tableau Experience of GA and digital data Skills and competencies Keen understanding of business objectives and ability to apply this understanding to deliver analytical projects for difficult and complex technical issues Interpret complex data and extract that 'business value add' Strong, results driven personality with a high level of enthusiasm, energy and confidence Should be passionate and bring expertise in creating a data "discovery driven" culture Excellent interpersonal skills; able to work with both technical and non technical people Excellent oral and written communication skills, including the ability to explain analytic results and models to a non technical audience What we'll give you A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice Family friendly and flexible working policies A range of generous Parental Leave offerings Attractive pension plan with financial wellbeing support and resources Private healthcare insurance plan and Mental Wellbeing support Employee Assistance Programme, Career Development and Counselling Please note that with all of our roles, you should expect some in person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs Application Deadline: Ongoing Accenture reserves the right to close the role, at any time. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Dec 16, 2025
Full time
Job Description Data Analyst London CL9 Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Our Team TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wireddifferently, we believe that the best ideas work everywhere. We combine standout creativity with end to end connectivity to create ideas that move people in every channel. We're dedicated to creating a workplace that reflects the world we want to live in, and ensuring TMW is a place for everybody. Job Role This role will support the TMW Data Team delivering a breadth of data outputs, from campaign counts to analysis of customer behaviour, in support of a QSR client and their loyalty scheme programme delivery and optimisation. You will have a passion for using data to help clients understand their customer base across acquisition, growth and retention; helping them make better decisions matched with an inquisitive, problem solving mind. Main responsibilities and accountabilities Analyse data from the client database and related client data repositories, e.g. the ESP, to understand customer and campaign performance Run data discovery and audience counts to support campaign development Liaise with the client to identify, using data, opportunities and threats to the health of the performance of their customer base Understand and be able to deliver projects such as RFM, LTV, marketing optimisation, basket analysis, spend associations, churn analysis, promotional performance Lead delivery of smaller projects and work as part of a team on other projects ensuring robust and timely delivery of all aspects of an analytical project Ensure that any proposed methodology is analytically robust and appropriate rigour is applied throughout the entire process to ensure the solution is fit for purpose Ensure all analysis is accurate and a QA process followed Other responsibilities Build good working relations with all immediate colleagues and the McDonald's CRM and digital team Work well as part of a team, supporting the delivery of work across the client Have an awareness of market leading and emerging technologies and languages related to data science, analytics and visualisation. Have an awareness of market leading and emerging analytical methodologies and techniques and their applications Qualifications Essential An undergraduate degree in computer science, business analytics, applied mathematics, statistics, engineering, economics, social sciences or related fields Curiosity, enthusiasm, positive attitude, a passion to build, and a willingness to seek and learn new concepts An iterative approach to analysis through continuous challenge and enquiry Outstanding analytical skills Experience in customer/CRM analytics Proven track record of working with data to drive better business decisioning Experience of languages including Python and SQL for the purposes of analysis Experience of analysing large datasets contained within client databases Desirable A post graduate degree in computer science, business analytics, applied mathematics, statistics, engineering, economics, social sciences or related fields Experience of visualisation tools including Power Business Intelligence (BI) and Tableau Experience of GA and digital data Skills and competencies Keen understanding of business objectives and ability to apply this understanding to deliver analytical projects for difficult and complex technical issues Interpret complex data and extract that 'business value add' Strong, results driven personality with a high level of enthusiasm, energy and confidence Should be passionate and bring expertise in creating a data "discovery driven" culture Excellent interpersonal skills; able to work with both technical and non technical people Excellent oral and written communication skills, including the ability to explain analytic results and models to a non technical audience What we'll give you A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know. Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice Family friendly and flexible working policies A range of generous Parental Leave offerings Attractive pension plan with financial wellbeing support and resources Private healthcare insurance plan and Mental Wellbeing support Employee Assistance Programme, Career Development and Counselling Please note that with all of our roles, you should expect some in person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs Application Deadline: Ongoing Accenture reserves the right to close the role, at any time. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Job title: Continuous Improvement Lead Ref 43388 Division: Retail Location: Hybrid - Swindon (STW) Contract type: Permanent, Full/Part-time, Full time Salary: From £44,000 to £55,000 per annum, depending on skills and experience Job grade: B Closing date: 25/12/2025 Are you passionate about driving operational excellence and delivering customer focused solutions? Thames Water is looking for a Continuous Improvement Lead to play a pivotal role in optimising our bill to cash journey, ensuring it meets customer needs while maximising efficiency and aligning with our strategic goals. What you will be doing: As part of the Platform Capability team, you'll work independently to solve complex problems, apply strong analytical skills, and collaborate effectively across Retail functions. You will own the system change roadmap within the Billing Product team and partner with stakeholders in Customer Services, Income, and Collections to deliver proactive improvements and process excellence. Success in this role requires curiosity, motivation, and exceptional communication skills, as you'll influence senior leadership and cross functional teams to define and deliver impactful change initiatives. Key Responsibilities Own the Income/Billing SAP Product Team roadmap, ensuring delivery of effective changes to improve BAU processes. Collaborate with digital teams to implement best in class system changes. Act as Business Analyst to build robust requirements and shape change direction through stakeholder engagement. Manage Scripting Suite & Operational Controls Deliver controlled mass processing through scripting to enable automation and process improvements. Partner with External Vendors Ensure clear understanding of business requirements and successful, incident free delivery. Maintain accountability for planning, execution, and reporting, including training for end users. Act as SAP Subject Matter Expert Provide guidance and support for technical issue resolution, acting as a key conduit between Retail and Digital partners. Support Operational Teams Drive process enhancements, provide coaching, and assist with incident resolution across Retail teams. Stay Ahead of Industry Trends Keep up to date with new processes and systems to enable continuous improvement and forward thinking solutions. What You Should Bring to the Role Proficiency in Microsoft 365 applications, including Excel, Outlook, PowerPoint, and Word. Excellent understanding of end to end metering, billing, and finance processes. Deep expertise in SAP Utilities and related systems. Strong stakeholder management skills, with the confidence to challenge effectively. Solid understanding of systems architecture and integration. Experience working in Agile environments and applying Agile methodologies. Proficiency in using Macros, LSMW, or other scripting tools for automation. Skilled in the use of Microsoft Azure DevOps for managing change and delivery. Essential Technical Skills & Qualifications Proven experience in leading complex projects or programmes from inception to delivery. Strong communication and influencing skills, with the ability to engage effectively at all levels, including senior leadership. Exceptional attention to detail, combined with strong organisational and prioritisation skills. Personable and collaborative, with excellent relationship building capabilities across the business. Ability to review, interpret, and draw insights from large data sets. What's in it for you? Competitive salary from £44,000 to £55,000 per annum, depending on skills and experience. 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays). Performance related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to a range of benefits to support health, wellbeing and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know - we're here to help and support. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Dec 16, 2025
Full time
Job title: Continuous Improvement Lead Ref 43388 Division: Retail Location: Hybrid - Swindon (STW) Contract type: Permanent, Full/Part-time, Full time Salary: From £44,000 to £55,000 per annum, depending on skills and experience Job grade: B Closing date: 25/12/2025 Are you passionate about driving operational excellence and delivering customer focused solutions? Thames Water is looking for a Continuous Improvement Lead to play a pivotal role in optimising our bill to cash journey, ensuring it meets customer needs while maximising efficiency and aligning with our strategic goals. What you will be doing: As part of the Platform Capability team, you'll work independently to solve complex problems, apply strong analytical skills, and collaborate effectively across Retail functions. You will own the system change roadmap within the Billing Product team and partner with stakeholders in Customer Services, Income, and Collections to deliver proactive improvements and process excellence. Success in this role requires curiosity, motivation, and exceptional communication skills, as you'll influence senior leadership and cross functional teams to define and deliver impactful change initiatives. Key Responsibilities Own the Income/Billing SAP Product Team roadmap, ensuring delivery of effective changes to improve BAU processes. Collaborate with digital teams to implement best in class system changes. Act as Business Analyst to build robust requirements and shape change direction through stakeholder engagement. Manage Scripting Suite & Operational Controls Deliver controlled mass processing through scripting to enable automation and process improvements. Partner with External Vendors Ensure clear understanding of business requirements and successful, incident free delivery. Maintain accountability for planning, execution, and reporting, including training for end users. Act as SAP Subject Matter Expert Provide guidance and support for technical issue resolution, acting as a key conduit between Retail and Digital partners. Support Operational Teams Drive process enhancements, provide coaching, and assist with incident resolution across Retail teams. Stay Ahead of Industry Trends Keep up to date with new processes and systems to enable continuous improvement and forward thinking solutions. What You Should Bring to the Role Proficiency in Microsoft 365 applications, including Excel, Outlook, PowerPoint, and Word. Excellent understanding of end to end metering, billing, and finance processes. Deep expertise in SAP Utilities and related systems. Strong stakeholder management skills, with the confidence to challenge effectively. Solid understanding of systems architecture and integration. Experience working in Agile environments and applying Agile methodologies. Proficiency in using Macros, LSMW, or other scripting tools for automation. Skilled in the use of Microsoft Azure DevOps for managing change and delivery. Essential Technical Skills & Qualifications Proven experience in leading complex projects or programmes from inception to delivery. Strong communication and influencing skills, with the ability to engage effectively at all levels, including senior leadership. Exceptional attention to detail, combined with strong organisational and prioritisation skills. Personable and collaborative, with excellent relationship building capabilities across the business. Ability to review, interpret, and draw insights from large data sets. What's in it for you? Competitive salary from £44,000 to £55,000 per annum, depending on skills and experience. 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays). Performance related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to a range of benefits to support health, wellbeing and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know - we're here to help and support. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Sr. Account Manager, Corporate (Finance & Mortgage) About TEAM LEWIS TEAM LEWIS is a global marketing agency that has grown from start-up to multi-national in a little over two decades. Its success is due to a combination of factors: talented creatives delivering award winning campaigns; expanding client relationships into new markets or services; its independence from outside investors. The agency, its people and client campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,700 causes. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees who, in addition to the financial donation, volunteer their time and skills to maximize the grants' effectiveness. Purpose of the role The Senior Account Manager (SAM) will work on notable clients in the financial sector, specifically mortgage and real estate. They will deliver the highest levels of service and develop long lasting trustful relationships with clients. They will translate strategic and creative thinking into action, executing campaigns that deliver. The SAM will foster journalist contacts, leading team outreach and placement. They will work on multi market credentials, RFIs and pitches, and help onboard new client wins. An active contributor to the success of the business, the SAM will champion a collaborative, positive culture. Leading by example and hands on development of direct reports are important in this role. Responsibilities Build close consultative relationships with clients as a key contact; help develop initiatives for retention and organic growth Manage and deliver day to day campaign activities, focussing on programme goals and ensuring that the KPIs, deadlines and budgets are met; report to the client with insight and commentary Brief the creative engineering team to bring concepts to life for cross disciplinary and multi channel campaigns Help senior client leads keep programmes on track, flagging potential issues in real time Provide, and quality control, written content for campaigns including press releases, social posts, articles/features, blog entries, biographies, briefing documents, etc Manage media relations activity, maintaining strong personal relationships with journalists, bloggers, influencers and analysts across national, trade, vertical, social media and channels Consult with clients on media opportunities in relation to the news agenda Add value to new business pitches by providing support with research and insights, content generation, creative ideas, presentation preparation and delivery Help build a high calibre and motivated team: set objectives for line reports and support strengths and professional development Promote a culture of innovation and curiosity for continuous professional improvement Contribute to "all hands" meetings, press briefings, training sessions and attend socials Be a collaborative, encouraging, supportive member of the London HQ team. About you We're looking for a seasoned communications professional with deep experience in mortgages, ideally with residential and commercial property exposure. Energetic, resourceful and positive, you have proven agency experience of managing corporate communications. You have contributed to winning and retaining accounts as well as driving organic growth from existing clients. An empathetic and charismatic team player you enjoy coaching and motivating people. Mission focussed and commercial, you like to exceed goals, deliver results and make a positive impact. Additional requirements At least five years' agency experience in corporate comms Experienced in financial services comms, specifically mortgage/real estate Strong journalist network across property, business, and finance media Proven experience running a busy press office Ability to translate data and market insights into compelling media narratives Knowledge of Consumer Duty and Financial Inclusion Excellent writing skills (press releases, commentary, thought leadership) Understanding of trends and issues impacting corporate reputations and complex stakeholder audiences In depth knowledge of the offline and online media, robust journalist contacts, up to date with current affairs Know how to integrate PR with digital marketing, content and broader marketing activities Strong written and verbal communication and presentation skills Ability to problem solve, project manage, prioritise, multi task to tight deadlines and with impeccable attention to detail Integrity, humility, self drive/initiative - and a sense of humour! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
Dec 15, 2025
Full time
Sr. Account Manager, Corporate (Finance & Mortgage) About TEAM LEWIS TEAM LEWIS is a global marketing agency that has grown from start-up to multi-national in a little over two decades. Its success is due to a combination of factors: talented creatives delivering award winning campaigns; expanding client relationships into new markets or services; its independence from outside investors. The agency, its people and client campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence. At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,700 causes. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees who, in addition to the financial donation, volunteer their time and skills to maximize the grants' effectiveness. Purpose of the role The Senior Account Manager (SAM) will work on notable clients in the financial sector, specifically mortgage and real estate. They will deliver the highest levels of service and develop long lasting trustful relationships with clients. They will translate strategic and creative thinking into action, executing campaigns that deliver. The SAM will foster journalist contacts, leading team outreach and placement. They will work on multi market credentials, RFIs and pitches, and help onboard new client wins. An active contributor to the success of the business, the SAM will champion a collaborative, positive culture. Leading by example and hands on development of direct reports are important in this role. Responsibilities Build close consultative relationships with clients as a key contact; help develop initiatives for retention and organic growth Manage and deliver day to day campaign activities, focussing on programme goals and ensuring that the KPIs, deadlines and budgets are met; report to the client with insight and commentary Brief the creative engineering team to bring concepts to life for cross disciplinary and multi channel campaigns Help senior client leads keep programmes on track, flagging potential issues in real time Provide, and quality control, written content for campaigns including press releases, social posts, articles/features, blog entries, biographies, briefing documents, etc Manage media relations activity, maintaining strong personal relationships with journalists, bloggers, influencers and analysts across national, trade, vertical, social media and channels Consult with clients on media opportunities in relation to the news agenda Add value to new business pitches by providing support with research and insights, content generation, creative ideas, presentation preparation and delivery Help build a high calibre and motivated team: set objectives for line reports and support strengths and professional development Promote a culture of innovation and curiosity for continuous professional improvement Contribute to "all hands" meetings, press briefings, training sessions and attend socials Be a collaborative, encouraging, supportive member of the London HQ team. About you We're looking for a seasoned communications professional with deep experience in mortgages, ideally with residential and commercial property exposure. Energetic, resourceful and positive, you have proven agency experience of managing corporate communications. You have contributed to winning and retaining accounts as well as driving organic growth from existing clients. An empathetic and charismatic team player you enjoy coaching and motivating people. Mission focussed and commercial, you like to exceed goals, deliver results and make a positive impact. Additional requirements At least five years' agency experience in corporate comms Experienced in financial services comms, specifically mortgage/real estate Strong journalist network across property, business, and finance media Proven experience running a busy press office Ability to translate data and market insights into compelling media narratives Knowledge of Consumer Duty and Financial Inclusion Excellent writing skills (press releases, commentary, thought leadership) Understanding of trends and issues impacting corporate reputations and complex stakeholder audiences In depth knowledge of the offline and online media, robust journalist contacts, up to date with current affairs Know how to integrate PR with digital marketing, content and broader marketing activities Strong written and verbal communication and presentation skills Ability to problem solve, project manage, prioritise, multi task to tight deadlines and with impeccable attention to detail Integrity, humility, self drive/initiative - and a sense of humour! This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time. TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.
Business Analyst Opportunity at Leading Financial Institute £Up to £60,000 GBP Hybrid WORKING Location: Northampton , Northampton, East Midlands - United Kingdom Type: Permanent Our Client: Join a globally recognised financial powerhouse where your work helps shape the future of banking, payments, and digital financial services click apply for full job details
Dec 15, 2025
Full time
Business Analyst Opportunity at Leading Financial Institute £Up to £60,000 GBP Hybrid WORKING Location: Northampton , Northampton, East Midlands - United Kingdom Type: Permanent Our Client: Join a globally recognised financial powerhouse where your work helps shape the future of banking, payments, and digital financial services click apply for full job details
As part of our Strategy, Risk & Transactions Advisory business, we are significantly investing in the growth of our Ethics & Regulatory Compliance (E&RC) team. We empower organisations to navigate the full spectrum of regulatory demands and ethical expectations, fostering truly responsible business practices. This includes critical areas such as Anti-Bribery & Corruption, Data Privacy, Human Rights, Competition, and the rapidly evolving landscape of Digital Regulation (including online safety, artificial intelligence and consumer protection). Deloitte's E&RC team is formed of a multi-disciplinary team that includes governance, risk and compliance specialists, non-practicing lawyers, technologists, trust & safety and policy experts working across the areas of digital compliance and broader corporate compliance, working in collaboration with specialist teams across Deloitte. We are helping some of the world's leading brands navigate the challenges of regulatory change by delivering premium advisory services with our services spanning compliance operating model design and implementation, regulatory risk assessments, and monitoring & reporting, with deep regulation specific subject matter expertise. We establish frameworks, capabilities, and technology, making a tangible impact by improving the rights of billions of digital users and ensuring ethical conduct across all industries. Our team has extensive experience in delivering E&RC projects for organisations across a variety of different industries around the world, as well as providing insights, thought leadership and regular contact with our global network. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are expanding our Ethics & Regulatory Compliance (E&RC) team and seek motivated, collaborative individuals with a strong understanding of risk, compliance, ethics, governance, and assurance. You will be part of team providing compliance and regulatory advisory solutions and advice, building trusted client relationships across diverse industries. This role suits candidates with relevant professional experience and with a desire to help companies establish practical processes for regulatory compliance and build customer trust. You will support clients, including some of the world's largest and most complex organisations, across the full regulatory lifecycle - from operating model design and risk mitigation to audit preparation. You will help clients identify challenges and provide solutions through advisory, process, capability, and technology improvements. You will have the opportunity to be involved in projects such as: Reviewing and assessing the current state of compliance across the organisation and recommending practical enhancements. Designing and implementing enterprise-level governance, risk, and compliance frameworks. Performing regulatory risk assessments, including anti-bribery & corruption, online safety and broader compliance topics. Designing and documenting regulatory controls and preparing for independent audits (e.g., ISAE3000). Establishing specific content compliance and trust & safety processes (e.g., minor/vulnerable user safety, fundamental rights, deepfakes). Advising on specific regulatory domains such as anti-bribery & corruption, whistleblowing, fraud and digital regulation You must possess excellent communication skills, with experience presenting to senior stakeholders, and be a strong team player capable of assimilating issues across industries, with potential for leadership. Our engagements demand pragmatic approaches, grounded in a solid understanding of ethics and regulatory compliance, to provide sound advice and minimise client risks effectively. Working across multiple industries, you will need to work with clients to help them identify challenges with their existing risk and compliance capabilities and help provide solutions via a combination of advisory, process, capability and/or technology improvements. Please note that interviews for this role will commence in January 2026. Connect to your skills and professional experience You're adaptable and able to understand and assimilate regulatory issues across different types of industries and to develop insights into how these issues might affect different types of business and can change direction quickly as industry standards emerge or client priorities change. You take a pragmatic approach to compliance centred on a solid understanding of governance, ethics and compliance frameworks thus enabling us to provide sound advice to our clients to help them meet the challenges they face and manage risks to an appropriate level in an effective and efficient manner. Adaptability & Approach: Highly adaptable, able to assimilate complex regulatory issues across diverse industries and project types, pivoting quickly with emerging standards or client priorities. Delivery & Problem Solving: Ability to produce high-quality deliverables to agreed timescales, with strong problem-solving skills to build client solutions. Excellent communication skills: (including presentations, report, and proposal writing) and confidence in navigating complexity and ambiguity. Teamwork & Proactivity: Motivated, pro-active, and able to work effectively in a global, diverse, and agile team environment with an inclusive working style. Flexibility: Openness to travel to client sites and/or flexible working hours as required. Regulatory Compliance: An understanding of the role that governance, risk and controls plays in an organisation's operations and how it interlinks with regulatory compliance Digital Acumen: A keen interest in digital technologies, their societal impact, and the drivers for regulatory transformation (e.g., online harms, AI/Machine Learning). Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Regulatory & Financial Risk We provide advisory services across the risk and regulatory landscape to help our clients move beyond simply meeting the minimum compliance standards, to strategically creating a responsible, sustainable future. This includes providing critical insight and advice on the future of regulation to assist our clients in anticipating change and responding with confidence. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." - Jess, Strategy, Risk & Transactions Advisory "What I personally find so exciting is that we have the freedom to affect massive change." - Christian, Strategy, Risk & Transactions Advisory Our hybrid working policy You'll be based in London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here . click apply for full job details
Dec 15, 2025
Full time
As part of our Strategy, Risk & Transactions Advisory business, we are significantly investing in the growth of our Ethics & Regulatory Compliance (E&RC) team. We empower organisations to navigate the full spectrum of regulatory demands and ethical expectations, fostering truly responsible business practices. This includes critical areas such as Anti-Bribery & Corruption, Data Privacy, Human Rights, Competition, and the rapidly evolving landscape of Digital Regulation (including online safety, artificial intelligence and consumer protection). Deloitte's E&RC team is formed of a multi-disciplinary team that includes governance, risk and compliance specialists, non-practicing lawyers, technologists, trust & safety and policy experts working across the areas of digital compliance and broader corporate compliance, working in collaboration with specialist teams across Deloitte. We are helping some of the world's leading brands navigate the challenges of regulatory change by delivering premium advisory services with our services spanning compliance operating model design and implementation, regulatory risk assessments, and monitoring & reporting, with deep regulation specific subject matter expertise. We establish frameworks, capabilities, and technology, making a tangible impact by improving the rights of billions of digital users and ensuring ethical conduct across all industries. Our team has extensive experience in delivering E&RC projects for organisations across a variety of different industries around the world, as well as providing insights, thought leadership and regular contact with our global network. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are expanding our Ethics & Regulatory Compliance (E&RC) team and seek motivated, collaborative individuals with a strong understanding of risk, compliance, ethics, governance, and assurance. You will be part of team providing compliance and regulatory advisory solutions and advice, building trusted client relationships across diverse industries. This role suits candidates with relevant professional experience and with a desire to help companies establish practical processes for regulatory compliance and build customer trust. You will support clients, including some of the world's largest and most complex organisations, across the full regulatory lifecycle - from operating model design and risk mitigation to audit preparation. You will help clients identify challenges and provide solutions through advisory, process, capability, and technology improvements. You will have the opportunity to be involved in projects such as: Reviewing and assessing the current state of compliance across the organisation and recommending practical enhancements. Designing and implementing enterprise-level governance, risk, and compliance frameworks. Performing regulatory risk assessments, including anti-bribery & corruption, online safety and broader compliance topics. Designing and documenting regulatory controls and preparing for independent audits (e.g., ISAE3000). Establishing specific content compliance and trust & safety processes (e.g., minor/vulnerable user safety, fundamental rights, deepfakes). Advising on specific regulatory domains such as anti-bribery & corruption, whistleblowing, fraud and digital regulation You must possess excellent communication skills, with experience presenting to senior stakeholders, and be a strong team player capable of assimilating issues across industries, with potential for leadership. Our engagements demand pragmatic approaches, grounded in a solid understanding of ethics and regulatory compliance, to provide sound advice and minimise client risks effectively. Working across multiple industries, you will need to work with clients to help them identify challenges with their existing risk and compliance capabilities and help provide solutions via a combination of advisory, process, capability and/or technology improvements. Please note that interviews for this role will commence in January 2026. Connect to your skills and professional experience You're adaptable and able to understand and assimilate regulatory issues across different types of industries and to develop insights into how these issues might affect different types of business and can change direction quickly as industry standards emerge or client priorities change. You take a pragmatic approach to compliance centred on a solid understanding of governance, ethics and compliance frameworks thus enabling us to provide sound advice to our clients to help them meet the challenges they face and manage risks to an appropriate level in an effective and efficient manner. Adaptability & Approach: Highly adaptable, able to assimilate complex regulatory issues across diverse industries and project types, pivoting quickly with emerging standards or client priorities. Delivery & Problem Solving: Ability to produce high-quality deliverables to agreed timescales, with strong problem-solving skills to build client solutions. Excellent communication skills: (including presentations, report, and proposal writing) and confidence in navigating complexity and ambiguity. Teamwork & Proactivity: Motivated, pro-active, and able to work effectively in a global, diverse, and agile team environment with an inclusive working style. Flexibility: Openness to travel to client sites and/or flexible working hours as required. Regulatory Compliance: An understanding of the role that governance, risk and controls plays in an organisation's operations and how it interlinks with regulatory compliance Digital Acumen: A keen interest in digital technologies, their societal impact, and the drivers for regulatory transformation (e.g., online harms, AI/Machine Learning). Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Regulatory & Financial Risk We provide advisory services across the risk and regulatory landscape to help our clients move beyond simply meeting the minimum compliance standards, to strategically creating a responsible, sustainable future. This includes providing critical insight and advice on the future of regulation to assist our clients in anticipating change and responding with confidence. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." - Jess, Strategy, Risk & Transactions Advisory "What I personally find so exciting is that we have the freedom to affect massive change." - Christian, Strategy, Risk & Transactions Advisory Our hybrid working policy You'll be based in London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here . click apply for full job details
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Dec 15, 2025
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: £300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems click apply for full job details
Dec 15, 2025
Contractor
Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: £300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems click apply for full job details
Who we are: Founded in 2006, CACI Information Intelligence Group (IIG) is an exciting, growing and progressive business unit within CACI UK. We currently have over 600 intelligent, professional and engaging staff. Through a rigorous emphasis on quality, the company has grown considerably to become one of the UKs most well-respected Technical consultancies click apply for full job details
Dec 15, 2025
Full time
Who we are: Founded in 2006, CACI Information Intelligence Group (IIG) is an exciting, growing and progressive business unit within CACI UK. We currently have over 600 intelligent, professional and engaging staff. Through a rigorous emphasis on quality, the company has grown considerably to become one of the UKs most well-respected Technical consultancies click apply for full job details
Digital Business Analyst - FTC Join us at a pivotal moment as we embark on a major journey of transformation across our digital, data, and technology offering! The Digital Business Analyst will play a critical, hands-on role in shaping this future. You will ensure that Alzheimer s Research UK s digital channels, products, and services are not just functional, but are strategically aligned to drive our bold goals and deliver the objectives of the Digital, Data and Technology (DDT) transformation programme. The post holder will act as the crucial link between internal and external stakeholders and the Digital and Technology delivery teams. They will translate high-level business needs into detailed, actionable technical requirements and user stories, ensuring feasibility, maximising project value, and guaranteeing that implemented solutions deliver an optimal supporter experience. This is an 18-month fixed term contract. Key Responsibilities: Requirements Elicitation and Scope Definition Collaborate with internal and external stakeholders to define, prioritise, and document functional and non-functional requirements for priority DDT projects and product enhancements (across web, email and other digital channels as required). Conduct stakeholder interviews, workshops, and process mapping sessions to identify core business problems and opportunities for digital improvement. Ensure all requirements align with the overarching DDT architecture and digital principles being established. Analysis, Feasibility, and Impact Assessment Conduct feasibility studies and cost/benefit analyses for proposed digital changes, ensuring new solutions contribute to organisational goals for supporter experience, sustainability, and productivity (return on investment). Analyse current digital channel performance data and user behaviour (market research) to identify trends and inform decision-making, ensuring future-proofed and data-driven requirements. Simplify complex business and technical concepts, ensuring clarity for both executive leadership and the development team. Documentation and Artefact Creation Translate high-level requirements into detailed documentation, including User Stories, Acceptance Criteria, wireframes, user flow diagrams, and process models for the Digital and Technology delivery teams. Produce clear, high-quality technical writing and documentation for project processes, system changes, and end-user guides, contributing to the team's knowledge base. Quality Assurance and UAT Management Play a key role in the design and co-ordination of comprehensive User Acceptance Testing (UAT) plans to validate that all digital solutions and features meet documented business requirements and satisfy user needs. Support the implementation phase of priority DDT activities such as our web development project, acting as a point of consultation to resolve issues and validate new solutions (e.g. changes in software or platform compatibility). Contribute to system maintenance planning by documenting defects and change requests post-launch. Communication and Bridge Building Serve as the primary communication bridge between the DDT Programme Manager and Digital, internal and external stakeholders, managing expectations and ensuring project transparency. Facilitate project presentations and public introductions of new digital features to stakeholders and internal teams to secure project adoption and report on progress. What we are looking for: Proven experience as a Business Analyst, Systems Analyst, or equivalent role, specifically within a digital, marketing, or technology environment. Expertise in using agile methodologies (e.g. Scrum) and developing core business analysis artefacts (User Stories, Acceptance Criteria, Process Maps, BRDs). Strong analytical skills, with the ability to collect, analyse, and interpret complex data to drive requirements and design solutions. Exceptional verbal and written communication skills, with the ability to effectively negotiate with stakeholders and simplify technical concepts for non-technical audiences. Excellent communication and interpersonal skills, with the ability to foster a positive and collaborative team environment. Familiarity with digital project lifecycles, and the ability to support project teams without direct management of the projects themselves. Strategic thinker with the ability to translate organisational goals into impactful outcomes. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 4th January 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
Dec 15, 2025
Full time
Digital Business Analyst - FTC Join us at a pivotal moment as we embark on a major journey of transformation across our digital, data, and technology offering! The Digital Business Analyst will play a critical, hands-on role in shaping this future. You will ensure that Alzheimer s Research UK s digital channels, products, and services are not just functional, but are strategically aligned to drive our bold goals and deliver the objectives of the Digital, Data and Technology (DDT) transformation programme. The post holder will act as the crucial link between internal and external stakeholders and the Digital and Technology delivery teams. They will translate high-level business needs into detailed, actionable technical requirements and user stories, ensuring feasibility, maximising project value, and guaranteeing that implemented solutions deliver an optimal supporter experience. This is an 18-month fixed term contract. Key Responsibilities: Requirements Elicitation and Scope Definition Collaborate with internal and external stakeholders to define, prioritise, and document functional and non-functional requirements for priority DDT projects and product enhancements (across web, email and other digital channels as required). Conduct stakeholder interviews, workshops, and process mapping sessions to identify core business problems and opportunities for digital improvement. Ensure all requirements align with the overarching DDT architecture and digital principles being established. Analysis, Feasibility, and Impact Assessment Conduct feasibility studies and cost/benefit analyses for proposed digital changes, ensuring new solutions contribute to organisational goals for supporter experience, sustainability, and productivity (return on investment). Analyse current digital channel performance data and user behaviour (market research) to identify trends and inform decision-making, ensuring future-proofed and data-driven requirements. Simplify complex business and technical concepts, ensuring clarity for both executive leadership and the development team. Documentation and Artefact Creation Translate high-level requirements into detailed documentation, including User Stories, Acceptance Criteria, wireframes, user flow diagrams, and process models for the Digital and Technology delivery teams. Produce clear, high-quality technical writing and documentation for project processes, system changes, and end-user guides, contributing to the team's knowledge base. Quality Assurance and UAT Management Play a key role in the design and co-ordination of comprehensive User Acceptance Testing (UAT) plans to validate that all digital solutions and features meet documented business requirements and satisfy user needs. Support the implementation phase of priority DDT activities such as our web development project, acting as a point of consultation to resolve issues and validate new solutions (e.g. changes in software or platform compatibility). Contribute to system maintenance planning by documenting defects and change requests post-launch. Communication and Bridge Building Serve as the primary communication bridge between the DDT Programme Manager and Digital, internal and external stakeholders, managing expectations and ensuring project transparency. Facilitate project presentations and public introductions of new digital features to stakeholders and internal teams to secure project adoption and report on progress. What we are looking for: Proven experience as a Business Analyst, Systems Analyst, or equivalent role, specifically within a digital, marketing, or technology environment. Expertise in using agile methodologies (e.g. Scrum) and developing core business analysis artefacts (User Stories, Acceptance Criteria, Process Maps, BRDs). Strong analytical skills, with the ability to collect, analyse, and interpret complex data to drive requirements and design solutions. Exceptional verbal and written communication skills, with the ability to effectively negotiate with stakeholders and simplify technical concepts for non-technical audiences. Excellent communication and interpersonal skills, with the ability to foster a positive and collaborative team environment. Familiarity with digital project lifecycles, and the ability to support project teams without direct management of the projects themselves. Strategic thinker with the ability to translate organisational goals into impactful outcomes. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 4th January 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 15, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
