As a vital component of our organisation The Digital Team is at the forefront of driving digital innovation and online excellence. Tasked with crafting and optimising digital experiences the team collaborates with partners and stakeholders from across the whole organisation to design and implement cutting edge solutions. From web development, user interface design, automation and artificial intelligence the team is committed to elevating our digital footprint. About the Role As a Digital Business Analyst your role within our dynamic Digital Team is pivotal to the seamless fusion of technology and business objectives. As a bridge between stakeholders and The Digital Team you will play a key role in translating business needs into actionable digital solutions. From conducting thorough analyses of business requirements to identifying opportunities for process improvement, your insights will shape the strategic direction of our digital initiatives. Collaborating closely with cross-functional teams (such as ICT and IGU) you'll be instrumental in ensuring that our digital products not only meet but exceed business expectations. Key Accountabilities: Interpret and analyse business problems to ensure digital solutions align with business objectives and contribute to the organisation's strategic goals, using thorough understanding of digital concepts and successful practical application of solutions. Define and articulate clear, comprehensive digital requirements for Delivery/Service Leads based on thorough analysis of business needs. Foster effective collaboration between multiple business stakeholders and The Digital Team by proactively communicating and engaging to create shared understanding and objectives ensuring the successful delivery of objectives. Support the creation and development of compelling and well-articulated digital business cases for Delivery/Service Leads and Senior Digital Manager, integrating financial analysis, trends and potential benefits to guide strategic decision making and secure support for digital initiatives. Provide valuable insights into user behaviours and preferences, using your substantial knowledge of digital concepts, systems, technology and practical applications to influence digital product design to enhance user experiences. Identify opportunities for process improvements through the integration of digital tools and technologies to streamline workflows, supporting and managing the successful delivery of these outcomes. Identify and support the mitigation of potential risks and impacts associated with digital projects, proactively addressing challenges to ensure successful outcomes. Create test plans to support quality assurance process, ensuring that digital solutions meet and exceed established standards within the Digital Team and user expectations. Manage project timelines, ensuring timely delivery of digital solutions without compromising quality. Manage a team of Digital Developers supporting, developing and empowering members of staff to excel in their roles ensuring they are fully aligned and focused on delivering digital developments. Drive a culture of digital continuous improvement by evaluating the success of digital initiatives, implementing lessons learned and staying abreast of industry best practices and new digital concepts. This post is designated as a casual car user.
Feb 12, 2025
Full time
As a vital component of our organisation The Digital Team is at the forefront of driving digital innovation and online excellence. Tasked with crafting and optimising digital experiences the team collaborates with partners and stakeholders from across the whole organisation to design and implement cutting edge solutions. From web development, user interface design, automation and artificial intelligence the team is committed to elevating our digital footprint. About the Role As a Digital Business Analyst your role within our dynamic Digital Team is pivotal to the seamless fusion of technology and business objectives. As a bridge between stakeholders and The Digital Team you will play a key role in translating business needs into actionable digital solutions. From conducting thorough analyses of business requirements to identifying opportunities for process improvement, your insights will shape the strategic direction of our digital initiatives. Collaborating closely with cross-functional teams (such as ICT and IGU) you'll be instrumental in ensuring that our digital products not only meet but exceed business expectations. Key Accountabilities: Interpret and analyse business problems to ensure digital solutions align with business objectives and contribute to the organisation's strategic goals, using thorough understanding of digital concepts and successful practical application of solutions. Define and articulate clear, comprehensive digital requirements for Delivery/Service Leads based on thorough analysis of business needs. Foster effective collaboration between multiple business stakeholders and The Digital Team by proactively communicating and engaging to create shared understanding and objectives ensuring the successful delivery of objectives. Support the creation and development of compelling and well-articulated digital business cases for Delivery/Service Leads and Senior Digital Manager, integrating financial analysis, trends and potential benefits to guide strategic decision making and secure support for digital initiatives. Provide valuable insights into user behaviours and preferences, using your substantial knowledge of digital concepts, systems, technology and practical applications to influence digital product design to enhance user experiences. Identify opportunities for process improvements through the integration of digital tools and technologies to streamline workflows, supporting and managing the successful delivery of these outcomes. Identify and support the mitigation of potential risks and impacts associated with digital projects, proactively addressing challenges to ensure successful outcomes. Create test plans to support quality assurance process, ensuring that digital solutions meet and exceed established standards within the Digital Team and user expectations. Manage project timelines, ensuring timely delivery of digital solutions without compromising quality. Manage a team of Digital Developers supporting, developing and empowering members of staff to excel in their roles ensuring they are fully aligned and focused on delivering digital developments. Drive a culture of digital continuous improvement by evaluating the success of digital initiatives, implementing lessons learned and staying abreast of industry best practices and new digital concepts. This post is designated as a casual car user.
Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience West London hybrid (on site approx 4 days pw) Inside IR35 - (Rate to umbrella (Apply online only)pd) 6 month contract initially Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience . Working for this international Broadcast Media Networks group. Requires experience in a similar client Services, Digital Account Manager role with specific expertise in video, programmatic, CTV advertising. The Digital Account Manager is an important client Services role within the London-based EMEA ad sales and operations organization based in West London. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople. Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing. This includes external communication and management of clients, and collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, and social platforms. Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience Worked in a similar Digital Account Manager role with specific expertise in video, programmatic, and CTV advertising Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA The candidate will have a strong understanding of the digital media landscape Experience supporting a wide array of clients and agencies Experience in planning and managing advertising campaigns Familiar with the general ad-serving and trafficking process. Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce being an added advantage, as is familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders is an additional advantage IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom) Other Attributes: Confident and clear communicator Highly motivated and driven problem solver Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions Comfortable working independently or collaboratively with peers A solution focused, commercial mindset Always focused on our guests and prioritizing the user experience Excited to work in a global organization with stakeholders across the world Able to thrive in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. Able to adopt processes, analyse them, and look for efficiencies. When challenges inevitably arise have ability to be quick and creative in finding solutions Natural problem solver with an instinctive desire to provide top tier client service. Areas of Responsibility Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities across on and off platform digital portfolio Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Compile screen shots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyze key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Provide case studies, benchmarks, and best practice guidance to Sales and advertisers Proactively seek to advance internal knowledge of digital products and commercial opportunities Collaborate with other Client Services Account Managers supporting an assigned advertising hub Offer support and expertise for additional Sales partners in EMEA offices Engage with third party vendors that provide services Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Feb 12, 2025
Contractor
Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience West London hybrid (on site approx 4 days pw) Inside IR35 - (Rate to umbrella (Apply online only)pd) 6 month contract initially Digital Account Manager - Client Services role with Media Ad Sales Video advertising TV Advertising Programmatic experience . Working for this international Broadcast Media Networks group. Requires experience in a similar client Services, Digital Account Manager role with specific expertise in video, programmatic, CTV advertising. The Digital Account Manager is an important client Services role within the London-based EMEA ad sales and operations organization based in West London. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople. Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing. This includes external communication and management of clients, and collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, and social platforms. Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience Worked in a similar Digital Account Manager role with specific expertise in video, programmatic, and CTV advertising Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA The candidate will have a strong understanding of the digital media landscape Experience supporting a wide array of clients and agencies Experience in planning and managing advertising campaigns Familiar with the general ad-serving and trafficking process. Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce being an added advantage, as is familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders is an additional advantage IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom) Other Attributes: Confident and clear communicator Highly motivated and driven problem solver Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions Comfortable working independently or collaboratively with peers A solution focused, commercial mindset Always focused on our guests and prioritizing the user experience Excited to work in a global organization with stakeholders across the world Able to thrive in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. Able to adopt processes, analyse them, and look for efficiencies. When challenges inevitably arise have ability to be quick and creative in finding solutions Natural problem solver with an instinctive desire to provide top tier client service. Areas of Responsibility Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities across on and off platform digital portfolio Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Compile screen shots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyze key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Provide case studies, benchmarks, and best practice guidance to Sales and advertisers Proactively seek to advance internal knowledge of digital products and commercial opportunities Collaborate with other Client Services Account Managers supporting an assigned advertising hub Offer support and expertise for additional Sales partners in EMEA offices Engage with third party vendors that provide services Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Dynamics 365 Supply Chain Management Consultant Up to £60K + Benefits Remote Cloud Decisions have partnered with one of Microsoft's highest growth Digital technology Partners specifying in Dynamics - Microsoft Gold Partner + Inner Circle Partner for Business Applications 2021/22 with over 20 years' experience delivering Microsoft ERP and CRM solutions you will be in good company, alongside some of the country's very best Dynamics professionals. They are currently seeking a Microsoft Dynamics 365 SCM Consultant to join their Microsoft Business Apps Practice, one of the top UK Dynamics practices nationwide + growing across a range of industries. Summary Progress your career in a rewarding environment working with brilliant people, where you will build and lead a rapidly growing team. This is an exciting opportunity to join a growing business that's in the top 1% of Microsoft business applications partners worldwide. Our client is a high growth digital technology business dedicated to helping organisations undergo digital transformation, step by step with Microsoft. To support our continuous growth, we are looking for Senior Dynamics F&SCM Consultants to join our growing team. You will deliver high profile and high value Dynamics AX/365 projects and have a proven track record in customer engagement and application consultancy. You will utilise your experience and consulting skills to: Primary accountabilities Carry out pre-sales engagements; Work with customers to understand and define their business processes and to configure Dynamics AX/365 accordingly; Assist customers with configuration tasks, data migration and end-to-end testing; Provide end-user training courses; Design and test customisations to the Dynamics AX/365 system; Participate in go-live stages of project; Ensure projects remain on track through daily communications with the customer and/or project manager; Participate in informal or formal design and architecting sessions with fellow consultants; Supervise and mentor consultants. About you You will demonstrate leadership qualities and possess skills and expertise in the following areas: Significant experience with Dynamics AX or Dynamics 365 for Finance including: Financials, General Ledger/ PL/ SL/ Fixed Assets/ VAT and Budgeting; Finance and configuration in Stock/Trade & Logistics / Procurement; Project Accounting; Fixed Assets; Finance Manufacturing; Timesheets; Expenses; Comprehensive knowledge of Microsoft Excel/Atlas used as a reporting and/or data cleansing tool; Strengths in requirements gathering and process mapping; System configuration experience; Software design experience; Experience of leading formal or informal training sessions, workshops, and presentations. What they offer you Whilst our client is committed to stretching standards and being in the top 1% of practices globally, they pride themselves on a commitment to work-life balance. Their company benefits include but are not limited to: Flexible hybrid home and office working 34 days' annual leave (inclusive of all bank and public holidays) with the option to buy and sell more Private medical cover Permanent health insurance Life insurance 5% contributory pension And many more Get in touch with Megan White-Jones Linkedin - Megan White-Jones
Feb 12, 2025
Full time
Dynamics 365 Supply Chain Management Consultant Up to £60K + Benefits Remote Cloud Decisions have partnered with one of Microsoft's highest growth Digital technology Partners specifying in Dynamics - Microsoft Gold Partner + Inner Circle Partner for Business Applications 2021/22 with over 20 years' experience delivering Microsoft ERP and CRM solutions you will be in good company, alongside some of the country's very best Dynamics professionals. They are currently seeking a Microsoft Dynamics 365 SCM Consultant to join their Microsoft Business Apps Practice, one of the top UK Dynamics practices nationwide + growing across a range of industries. Summary Progress your career in a rewarding environment working with brilliant people, where you will build and lead a rapidly growing team. This is an exciting opportunity to join a growing business that's in the top 1% of Microsoft business applications partners worldwide. Our client is a high growth digital technology business dedicated to helping organisations undergo digital transformation, step by step with Microsoft. To support our continuous growth, we are looking for Senior Dynamics F&SCM Consultants to join our growing team. You will deliver high profile and high value Dynamics AX/365 projects and have a proven track record in customer engagement and application consultancy. You will utilise your experience and consulting skills to: Primary accountabilities Carry out pre-sales engagements; Work with customers to understand and define their business processes and to configure Dynamics AX/365 accordingly; Assist customers with configuration tasks, data migration and end-to-end testing; Provide end-user training courses; Design and test customisations to the Dynamics AX/365 system; Participate in go-live stages of project; Ensure projects remain on track through daily communications with the customer and/or project manager; Participate in informal or formal design and architecting sessions with fellow consultants; Supervise and mentor consultants. About you You will demonstrate leadership qualities and possess skills and expertise in the following areas: Significant experience with Dynamics AX or Dynamics 365 for Finance including: Financials, General Ledger/ PL/ SL/ Fixed Assets/ VAT and Budgeting; Finance and configuration in Stock/Trade & Logistics / Procurement; Project Accounting; Fixed Assets; Finance Manufacturing; Timesheets; Expenses; Comprehensive knowledge of Microsoft Excel/Atlas used as a reporting and/or data cleansing tool; Strengths in requirements gathering and process mapping; System configuration experience; Software design experience; Experience of leading formal or informal training sessions, workshops, and presentations. What they offer you Whilst our client is committed to stretching standards and being in the top 1% of practices globally, they pride themselves on a commitment to work-life balance. Their company benefits include but are not limited to: Flexible hybrid home and office working 34 days' annual leave (inclusive of all bank and public holidays) with the option to buy and sell more Private medical cover Permanent health insurance Life insurance 5% contributory pension And many more Get in touch with Megan White-Jones Linkedin - Megan White-Jones
Account Manager - Leading Smart Metering Solutions Provider Location : Remote, UK based, occasional travel to client sites Package : Competitive salary Car allowance Company pension Private healthcare 30 days annual leave plus bank holidays Flexible working arrangements including home office days Company Overview : Lynx is representing are a well-established European market leader in smart metering solutions for water and heat utilities. Their innovative technologies help organisations worldwide manage energy and water resources efficiently through intelligent data management solutions. They're expanding their presence in the UK water and thermal energy market, with a focus on technical solutions and services incorporating IoT and smart city technologies. Role Overview : Seeking an experienced Account Manager to take ownership of key accounts across water smart metering, thermal energy, and Data as a Service (DaaS) sectors. The role involves managing complex stakeholder relationships and overseeing high-value contracts that combine technical solutions, data services, and customer support. Key Responsibilities : Manage multiple high-value contracts in smart metering and DaaS Build and maintain relationships with utility providers and partners Lead the implementation of DaaS solutions and data service integration Coordinate with cross-functional teams on technical solution delivery Serve as primary client contact for technical and solution matters Oversee full project life cycle and SLA compliance Drive business growth through contract renewals and service expansion Required Qualifications : Minimum 4 years in account/project management, preferably in utilities or data services Experience managing complex multi-stakeholder technical projects Strong knowledge of water metering, thermal energy, and IoT technologies Expertise in DaaS contract management Excellent communication and organizational skills Full UK driving licence Ability to manage multiple accounts simultaneously Desired Experience : AMR/AMI metering products and IoT ecosystems (LoRaWAN, NB-IoT) Data as a Service models and data integration Established industry network in water/thermal energy sectors What We Offer : Competitive compensation package Professional development opportunities Small, dynamic team environment Flexible working arrangements Comprehensive training programs Interested candidates should have a passion for sustainable technology solutions and be ready to contribute to the growing digital transformation of the utility sector.
Feb 11, 2025
Full time
Account Manager - Leading Smart Metering Solutions Provider Location : Remote, UK based, occasional travel to client sites Package : Competitive salary Car allowance Company pension Private healthcare 30 days annual leave plus bank holidays Flexible working arrangements including home office days Company Overview : Lynx is representing are a well-established European market leader in smart metering solutions for water and heat utilities. Their innovative technologies help organisations worldwide manage energy and water resources efficiently through intelligent data management solutions. They're expanding their presence in the UK water and thermal energy market, with a focus on technical solutions and services incorporating IoT and smart city technologies. Role Overview : Seeking an experienced Account Manager to take ownership of key accounts across water smart metering, thermal energy, and Data as a Service (DaaS) sectors. The role involves managing complex stakeholder relationships and overseeing high-value contracts that combine technical solutions, data services, and customer support. Key Responsibilities : Manage multiple high-value contracts in smart metering and DaaS Build and maintain relationships with utility providers and partners Lead the implementation of DaaS solutions and data service integration Coordinate with cross-functional teams on technical solution delivery Serve as primary client contact for technical and solution matters Oversee full project life cycle and SLA compliance Drive business growth through contract renewals and service expansion Required Qualifications : Minimum 4 years in account/project management, preferably in utilities or data services Experience managing complex multi-stakeholder technical projects Strong knowledge of water metering, thermal energy, and IoT technologies Expertise in DaaS contract management Excellent communication and organizational skills Full UK driving licence Ability to manage multiple accounts simultaneously Desired Experience : AMR/AMI metering products and IoT ecosystems (LoRaWAN, NB-IoT) Data as a Service models and data integration Established industry network in water/thermal energy sectors What We Offer : Competitive compensation package Professional development opportunities Small, dynamic team environment Flexible working arrangements Comprehensive training programs Interested candidates should have a passion for sustainable technology solutions and be ready to contribute to the growing digital transformation of the utility sector.
Digital Account Manager, Client Services Role: Digital Account Manager Industry: Global Media & Entertainment Specialism(s): Ad Sales, Programmatic, Account Management, Client Services, Campaign Management, Advertising Campaigns, Branded Content, Client Relationship Management Type: Contract, Inside IR35 Location: London, UK Working Pattern: 3 days on-site / 2 days remote Pay Rate: 300 - 370 per day Start: ASAP / Urgent Duration: 6+ Months (Extension, Temp-to-Perm applicable) Digital Account Manager, Client Services CPS Group UK are delighted to be working with a leading global media organisation to appoint a seasoned Digital Account Manager to work within the Client Services division of their EMEA Ad-Sales and Operations organisation. We're seeking a Digital Account Manager with a demonstrable track record in client relationship management, media planning, campaign management and ad operations to manage all elements of the campaign lifecycle, from planning to invoicing. The Digital Account Manager will have a strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV advertising and experience in planning and managing advertising campaigns and be familiar with the general ad-serving and trafficking process. They will thrive working in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping (often tight) deadlines. Role Requirements Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyse key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Collaborate with other Client Services Account Managers supporting an assigned advertising hub Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience required Experience supporting a wide array of clients and agencies Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders Highly motivated and driven problem solver Great attention to detail, organizational skills ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Feb 11, 2025
Contractor
Digital Account Manager, Client Services Role: Digital Account Manager Industry: Global Media & Entertainment Specialism(s): Ad Sales, Programmatic, Account Management, Client Services, Campaign Management, Advertising Campaigns, Branded Content, Client Relationship Management Type: Contract, Inside IR35 Location: London, UK Working Pattern: 3 days on-site / 2 days remote Pay Rate: 300 - 370 per day Start: ASAP / Urgent Duration: 6+ Months (Extension, Temp-to-Perm applicable) Digital Account Manager, Client Services CPS Group UK are delighted to be working with a leading global media organisation to appoint a seasoned Digital Account Manager to work within the Client Services division of their EMEA Ad-Sales and Operations organisation. We're seeking a Digital Account Manager with a demonstrable track record in client relationship management, media planning, campaign management and ad operations to manage all elements of the campaign lifecycle, from planning to invoicing. The Digital Account Manager will have a strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV advertising and experience in planning and managing advertising campaigns and be familiar with the general ad-serving and trafficking process. They will thrive working in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping (often tight) deadlines. Role Requirements Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch Provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns Identify, track, and analyse key metrics and use them to optimize campaign performance Ensure full delivery of contracted revenue across your book of business Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases Collaborate with other Client Services Account Managers supporting an assigned advertising hub Required Skills & Experience 4+ years of advertising/marketing agency or vendor experience required Experience supporting a wide array of clients and agencies Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce familiarity with social media buying platforms General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side Demonstrated ability to launch and deliver digital advertising campaigns Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders Highly motivated and driven problem solver Great attention to detail, organizational skills ability to effectively prioritize and balance multiple campaigns simultaneously Analytical; able to review, assess, and strategize based on the results For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Are you a high-performing Paid Media Manager with a knack for driving exceptional results? We're on the lookout for someone just like you to join our clients dynamic team at an exciting time of growth! As a Paid Media Manager, you will report to the Associate Director of Digital Growth, you will be instrumental in supporting the Sales & Marketing divisions, ensuring all online marketing efforts deliver the highest possible ROI. Day to Day - Formulate high-performing search strategies - Launch and optimise PPC and social media paid campaigns - Oversee accounts on search platforms such as Google AdWords, Bing, Meta, and others - Select keywords and target audiences effectively - Monitor budgets and adjust bids to maximise ROI - Track KPIs to assess performance and identify issues - Produce and analyse PPC and social media reports - Write compelling ad copy and choose engaging imagery - Develop new campaigns across multiple channels - Maintain partnerships with PPC and social ad platforms and vendors YOU? - Proven experience as a PPC/Paid Media Manager - Strong background in data analysis and reporting - In-depth knowledge of SEO and digital marketing concepts - Expertise in multiple platforms (e.g., AdWords, Facebook, Meta) - Proficient with analytics tools (Google Analytics) - Excellent MS Office skills, particularly Excel - Outstanding communication skills - Analytical thinker with strong numeracy skills Ready to take the next step? Apply now and be part of our exciting journey!
Feb 11, 2025
Full time
Are you a high-performing Paid Media Manager with a knack for driving exceptional results? We're on the lookout for someone just like you to join our clients dynamic team at an exciting time of growth! As a Paid Media Manager, you will report to the Associate Director of Digital Growth, you will be instrumental in supporting the Sales & Marketing divisions, ensuring all online marketing efforts deliver the highest possible ROI. Day to Day - Formulate high-performing search strategies - Launch and optimise PPC and social media paid campaigns - Oversee accounts on search platforms such as Google AdWords, Bing, Meta, and others - Select keywords and target audiences effectively - Monitor budgets and adjust bids to maximise ROI - Track KPIs to assess performance and identify issues - Produce and analyse PPC and social media reports - Write compelling ad copy and choose engaging imagery - Develop new campaigns across multiple channels - Maintain partnerships with PPC and social ad platforms and vendors YOU? - Proven experience as a PPC/Paid Media Manager - Strong background in data analysis and reporting - In-depth knowledge of SEO and digital marketing concepts - Expertise in multiple platforms (e.g., AdWords, Facebook, Meta) - Proficient with analytics tools (Google Analytics) - Excellent MS Office skills, particularly Excel - Outstanding communication skills - Analytical thinker with strong numeracy skills Ready to take the next step? Apply now and be part of our exciting journey!
Business in the Community (BITC) is the King s Responsible Business Network, the UK s largest and most influential responsible business network dedicated to building a fairer and greener world together. We inspire, engage, and challenge leaders to take practical action to mobilise their collective strength as a force for good in society. We are looking for an experienced and dynamic Membership Marketing Manager to lead in retaining and growing our membership base. In this role, you will develop and implement strategic marketing initiatives across events, advisory services, and products, ensuring maximum engagement and value for our members. Your work will be pivotal in strengthening BITC s position as a leader in responsible business practices, driving both growth and long-term sustainability This role will require working in London on a hybrid basis 2 days per week and involve the following accountabilities: Strategic Planning implementation: Membership Retention: Design and execute targeted retention campaigns to enhance member engagement and satisfaction. Collaborate with the membership team to identify at-risk members and develop strategies to retain them. Monitor and report on retention metrics, identifying areas for improvement. Membership Acquisition: Develop and implement innovative marketing campaigns to attract new members. Identify and engage with potential member organisations, highlighting the value of BITC membership. Leverage digital marketing, events, and partnerships to expand our reach and attract new members. Content and Communication: Take ownership of copywriting and content creation, crafting compelling branding and business development materials, aligning these with our voice and ensuring they effectively demonstrate the value of Business in the Community. Ensure consistent messaging across all channels, aligning with BITC s brand and values. Plan, execute, and optimise digital advertising campaigns for membership acquisition while overseeing the creation of compelling marketing materials, including brochures, emails, social media content, videos, and case studies to drive awareness and conversions. Collaboration and Stakeholder Engagement: Work closely with internal teams, including Membership, Advisory services, Events, and Business Development to deliver cohesive marketing campaigns for these core membership areas. Engage with external partners and stakeholders to amplify BITC s reach and impact. Performance Monitoring and Reporting: Track and analyse the effectiveness of marketing campaigns, using data to optimise strategies and demonstrate ROI. Prepare regular reports for senior management, providing insights and recommendations. Experience Required Proven experience in a marketing role, with a strong track record in membership retention and acquisition. Experience within a not-for-profit or membership organisation is highly desirable.
Feb 11, 2025
Full time
Business in the Community (BITC) is the King s Responsible Business Network, the UK s largest and most influential responsible business network dedicated to building a fairer and greener world together. We inspire, engage, and challenge leaders to take practical action to mobilise their collective strength as a force for good in society. We are looking for an experienced and dynamic Membership Marketing Manager to lead in retaining and growing our membership base. In this role, you will develop and implement strategic marketing initiatives across events, advisory services, and products, ensuring maximum engagement and value for our members. Your work will be pivotal in strengthening BITC s position as a leader in responsible business practices, driving both growth and long-term sustainability This role will require working in London on a hybrid basis 2 days per week and involve the following accountabilities: Strategic Planning implementation: Membership Retention: Design and execute targeted retention campaigns to enhance member engagement and satisfaction. Collaborate with the membership team to identify at-risk members and develop strategies to retain them. Monitor and report on retention metrics, identifying areas for improvement. Membership Acquisition: Develop and implement innovative marketing campaigns to attract new members. Identify and engage with potential member organisations, highlighting the value of BITC membership. Leverage digital marketing, events, and partnerships to expand our reach and attract new members. Content and Communication: Take ownership of copywriting and content creation, crafting compelling branding and business development materials, aligning these with our voice and ensuring they effectively demonstrate the value of Business in the Community. Ensure consistent messaging across all channels, aligning with BITC s brand and values. Plan, execute, and optimise digital advertising campaigns for membership acquisition while overseeing the creation of compelling marketing materials, including brochures, emails, social media content, videos, and case studies to drive awareness and conversions. Collaboration and Stakeholder Engagement: Work closely with internal teams, including Membership, Advisory services, Events, and Business Development to deliver cohesive marketing campaigns for these core membership areas. Engage with external partners and stakeholders to amplify BITC s reach and impact. Performance Monitoring and Reporting: Track and analyse the effectiveness of marketing campaigns, using data to optimise strategies and demonstrate ROI. Prepare regular reports for senior management, providing insights and recommendations. Experience Required Proven experience in a marketing role, with a strong track record in membership retention and acquisition. Experience within a not-for-profit or membership organisation is highly desirable.
Exciting Entry-Level Opportunity in Financial Services Role Summary: This entry-level position offers a unique opportunity to work with the Capital Markets and Active Asset Management teams at a leading digital asset management firm. You'll gain hands-on experience in the fast-growing digital asset space, contributing to the operations of proprietary trading, market-making business, and exchange-traded products. Key Responsibilities: Assist in developing operational models and financial reporting tools. Onboard new counterparties in line with fund and firm policies. Support portfolio managers and traders with transaction booking and performance monitoring. Review daily risk reports and assist in monthly risk and performance reporting. Participate in the creation and redemption process for physical ETF products. Reconcile digital asset custodian balances and manage asset movements. Identify opportunities for operational efficiencies and risk reduction. Support business development initiatives and onboarding of new external parties. What They Offer: A collaborative and innovative work environment. Opportunities for professional growth and development. Competitive salary and benefits. Requirements: Graduate (degree in accounting, finance, economics or business) with a keen interest in financial services. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Job Title: Trading And Product Operations Analyst Location: London, UK Rate/Salary: .00 GBP Yearly Job Type: Permanent Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Feb 11, 2025
Full time
Exciting Entry-Level Opportunity in Financial Services Role Summary: This entry-level position offers a unique opportunity to work with the Capital Markets and Active Asset Management teams at a leading digital asset management firm. You'll gain hands-on experience in the fast-growing digital asset space, contributing to the operations of proprietary trading, market-making business, and exchange-traded products. Key Responsibilities: Assist in developing operational models and financial reporting tools. Onboard new counterparties in line with fund and firm policies. Support portfolio managers and traders with transaction booking and performance monitoring. Review daily risk reports and assist in monthly risk and performance reporting. Participate in the creation and redemption process for physical ETF products. Reconcile digital asset custodian balances and manage asset movements. Identify opportunities for operational efficiencies and risk reduction. Support business development initiatives and onboarding of new external parties. What They Offer: A collaborative and innovative work environment. Opportunities for professional growth and development. Competitive salary and benefits. Requirements: Graduate (degree in accounting, finance, economics or business) with a keen interest in financial services. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Job Title: Trading And Product Operations Analyst Location: London, UK Rate/Salary: .00 GBP Yearly Job Type: Permanent Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Purpose of Job The Principal, ER works with HR business partners and people managers across the organisation, building and maintaining strong relationships, as a trusted advisor coaching and supporting them in dealing with ER issues and ensuring their people are appropriately supported. The role contributes to the achievement of a better dynamic employee engagement across the organisation, promotes a positive employee relations culture to ensure fair employment practices and enforce corporate rules and culture. Dependent on the nature of the case or project, the Principal ER manages business relationships with internal stakeholders at all levels of the organisation as well as with external stakeholders. Accountabilities and Responsibilities Deliver timely, consistent, and tailored specialist advice and day-to-day support to the business/ stakeholders without significant need for resource, preparation or referral elsewhere on all aspects of ER, health & wellbeing and, as applicable, performance management. Explain options and risk assessments ensuring that the business is aware of potential ways to manage and aim to resolve each situation, along with the associated risks. Advise on matters of policy and best practice to ensure thorough application of/adherence to applicable internal regulations with regards to disciplinary, grievance, voluntary severance cases, redundancy situations and performance management. To work with line managers to ensure they drive the process throughout to safeguard that a full, fair, and objective process is followed with necessary documents and communication produced as necessary. Identify and resolve potential and existing employee complaints; work with Client Management teams, line managers and employees to resolve disputes and minimise dissatisfaction; offer or facilitate additional training and development. Support the People Solutions and Advisory team in relation to the management of long-term sickness cases/medical absences; referrals to occupational health and other specialist medical advisors, and collaboration with the business to interpret advice and agree support, adjustments and action plans as required. As and when relevant, in conjunction with the PS&A team, liaise with Health, Safety and Security with regards to health and wellbeing of employees. Providing ER input and analysis for the MDHROD in the matters under the internal dispute resolution processes. Produce timely and consistently high quality, written work and sign off documentation and advice from HRBPs, provide feedback, coach, and develop as appropriate. Provide stakeholders with timely and accurate information and reports pertaining to the ER activity within their areas of the business, as required. Develop and maintain effective working relationships with external providers to support implementation of the ER strategy. Such providers include the Bank's medical advisors (for occupational health referrals), medical insurance provider (for Working Incapacity Benefit cases) and service providers for outplacement, mediation, and employee assistance. Knowledge, Skills, Experience and Qualifications Demonstrated track record as an ER practitioner, HR business partner, employment lawyer/lawyer (PQE 5+) with experience of international administrative law with well-rounded HR knowledge and expertise, including managing disciplinary and grievance issues from start to conclusion, managing caseloads, providing advice and guidance to the business and HR and supporting the organisation through change initiatives. Demonstrated experience of policy review and development. High standard of written documentation, and previous experience of producing professional and robust policy documents, memoranda and notes to be used in formal meetings; excellent attention to detail. Excellent knowledge, understanding and substantial practical application of internal dispute resolution processes and relevant procedures (including conduct and disciplinary matters, respectful and harassment-free workplace, administrative reviews and appeals processes). Ability to quickly gain understanding of the needs of the business in order to provide commercially robust solutions within internal policies. Clear credibility to be able to build, influence and maintain trusted relationships with key stakeholders within complex, multicultural and diverse business environment. Ability to consider each scenario from all perspectives i.e. the needs of the business as a whole versus the needs of the individual and be able to empathise with both sides. Strong positive team ethic, excellent relationship building, coaching, and consulting skills, with the ability and confidence and flexibility to liaise with stakeholders at all levels and deal with complex and difficult situations. Excellent communication skills, verbal and written, tact and cultural awareness. Strong problem solver, with the ability to anticipate issues before they happen, to make decisions quickly and to recommend innovative solutions. Well organised with ability to multi-task and proactively manage a variety of different cases to conclusion at any given time. Willing to take on additional responsibility and go the extra mile, including helping other areas of HR as required. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; A working culture that embraces inclusion and celebrates diversity; An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted.
Feb 11, 2025
Full time
Purpose of Job The Principal, ER works with HR business partners and people managers across the organisation, building and maintaining strong relationships, as a trusted advisor coaching and supporting them in dealing with ER issues and ensuring their people are appropriately supported. The role contributes to the achievement of a better dynamic employee engagement across the organisation, promotes a positive employee relations culture to ensure fair employment practices and enforce corporate rules and culture. Dependent on the nature of the case or project, the Principal ER manages business relationships with internal stakeholders at all levels of the organisation as well as with external stakeholders. Accountabilities and Responsibilities Deliver timely, consistent, and tailored specialist advice and day-to-day support to the business/ stakeholders without significant need for resource, preparation or referral elsewhere on all aspects of ER, health & wellbeing and, as applicable, performance management. Explain options and risk assessments ensuring that the business is aware of potential ways to manage and aim to resolve each situation, along with the associated risks. Advise on matters of policy and best practice to ensure thorough application of/adherence to applicable internal regulations with regards to disciplinary, grievance, voluntary severance cases, redundancy situations and performance management. To work with line managers to ensure they drive the process throughout to safeguard that a full, fair, and objective process is followed with necessary documents and communication produced as necessary. Identify and resolve potential and existing employee complaints; work with Client Management teams, line managers and employees to resolve disputes and minimise dissatisfaction; offer or facilitate additional training and development. Support the People Solutions and Advisory team in relation to the management of long-term sickness cases/medical absences; referrals to occupational health and other specialist medical advisors, and collaboration with the business to interpret advice and agree support, adjustments and action plans as required. As and when relevant, in conjunction with the PS&A team, liaise with Health, Safety and Security with regards to health and wellbeing of employees. Providing ER input and analysis for the MDHROD in the matters under the internal dispute resolution processes. Produce timely and consistently high quality, written work and sign off documentation and advice from HRBPs, provide feedback, coach, and develop as appropriate. Provide stakeholders with timely and accurate information and reports pertaining to the ER activity within their areas of the business, as required. Develop and maintain effective working relationships with external providers to support implementation of the ER strategy. Such providers include the Bank's medical advisors (for occupational health referrals), medical insurance provider (for Working Incapacity Benefit cases) and service providers for outplacement, mediation, and employee assistance. Knowledge, Skills, Experience and Qualifications Demonstrated track record as an ER practitioner, HR business partner, employment lawyer/lawyer (PQE 5+) with experience of international administrative law with well-rounded HR knowledge and expertise, including managing disciplinary and grievance issues from start to conclusion, managing caseloads, providing advice and guidance to the business and HR and supporting the organisation through change initiatives. Demonstrated experience of policy review and development. High standard of written documentation, and previous experience of producing professional and robust policy documents, memoranda and notes to be used in formal meetings; excellent attention to detail. Excellent knowledge, understanding and substantial practical application of internal dispute resolution processes and relevant procedures (including conduct and disciplinary matters, respectful and harassment-free workplace, administrative reviews and appeals processes). Ability to quickly gain understanding of the needs of the business in order to provide commercially robust solutions within internal policies. Clear credibility to be able to build, influence and maintain trusted relationships with key stakeholders within complex, multicultural and diverse business environment. Ability to consider each scenario from all perspectives i.e. the needs of the business as a whole versus the needs of the individual and be able to empathise with both sides. Strong positive team ethic, excellent relationship building, coaching, and consulting skills, with the ability and confidence and flexibility to liaise with stakeholders at all levels and deal with complex and difficult situations. Excellent communication skills, verbal and written, tact and cultural awareness. Strong problem solver, with the ability to anticipate issues before they happen, to make decisions quickly and to recommend innovative solutions. Well organised with ability to multi-task and proactively manage a variety of different cases to conclusion at any given time. Willing to take on additional responsibility and go the extra mile, including helping other areas of HR as required. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; A working culture that embraces inclusion and celebrates diversity; An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted.
You will need to login before you can apply for a job. Test Manager (CLM) Group Tech 12-month FTC / Full time Office location: White City, London Hybrid working - Usually 2 days per week in the London office Hiring range: £60,000 - £70,000 For more information, please email Your work matters to millions. Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution. When you join us, you enter a fun working environment. With opportunities to learn, grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV. Your impact sends ripples. The team ITV Studios is one of the biggest global creators, producers and distributors of TV content in the world. Growing our UK and global production base is central to our More than TV strategy. We are the largest producer in the UK, one of the largest producers in Europe and one of the largest independent unscripted producers in the US. ITV Studios' UK division includes 27 production labels, creating and producing a diverse range of scripted and unscripted content for a wide range of broadcasters and streaming platforms. Within ITV Studios is our Global Partnerships function, which further adds to our creative and financial success by developing international hit formats and distributing our 90,000+ active catalogue hours of film and television content to buyers such as broadcasters, streaming platforms, airlines and many more. As we continue to grow, providing these development, sales and distribution teams with the right tools to succeed in a competitive environment is critical to powering that future value. Working hand in hand with our business teams, ITV Technology is the key that unlocks our creativity, allowing us to make, distribute and monetise the best programmes in the UK and across the world. From the transformation of ITV's internal systems to how the broadcaster makes programmes and delivers content to viewers, digital transformation and innovation is at the heart of our future at ITV. The role ITV Technology and Global Partnerships are working together on a major programme of change, building out new systems and capabilities for Rights, Content Sales & Licensing, Royalties and Contract Lifecycle Management. As the Test Manager you will be accountable for all testing delivered for this important programme. The Test Manager will take a lead in coordinating the tests. They will own the strategy, approach, planning, scheduling and management of all testing, including supplier management & assurance. Working with development teams to build tools that will integrate, and deploy software releases to various platforms. This will be a hybrid buy/build programme, with key software systems provided as COTS products, heavily integrated with internal domains and capabilities. The successful candidate will need to be able to work in an environment that combines structured user testing of SaaS tools alongside automated regression testing of software components. As you will be joining at the start of the journey, you will have a vital role in defining the toolset and methodologies used. Following on from the completed rollout you will continue to lead on testing for ongoing platform improvements. You will also have the opportunity to work on other key internal systems. You will be working directly with business sponsors, business analysts, architects, operational teams, engineers and managed service providers to build the best possible outcome. Responsibilities include (but not limited to): Working in partnership with business stakeholders, engineers and 3rd parties to draft and implement a robust test strategy Creating and enforcing testing plans Track, monitor and report on test results Conducting tests (manual and automated) per predetermined quality criteria Identifying, arranging, and facilitating user acceptance testing Work closely with the relevant stakeholders to identify testing and release dependencies Ensure the change control process is fully followed for all relevant systems, with appropriate documentation Skills you'll need (minimum criteria) Familiar with various testing approaches, tools, & best practices Experience of leading testing and managing releases across a programme of technical and business change Experience of embedding and shaping new test strategies/approaches across large programmes of work Have a strong grasp of testing processes, test automation & software Knowledge of agile methodologies Experience working with 3rd parties on testing and releases Advanced knowledge of software development lifecycle Other things we're looking for (key criteria) Having worked with a CLM system highly desirable Experience with the testing and releasing life cycle for SaaS products Ability to identify when a problem may require escalation and to work collaboratively with relevant colleagues or 3rd parties to rectify these issues Demonstrate passion to continuously improve own skills and knowledge, and effectively explain concepts or ideas to non-technical audiences ITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage (minimum criteria above). We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at . Learn more about applying with a disability. There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications. Because those who make an impact deserve to be rewarded for it. ITV offers some great rewards and benefits including: Flexible working with a range of options Generous holiday allowance, plus you can buy more Annual bonus opportunity Competitive pension contribution Save as you earn - with an opportunity to buy ITV shares Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life More about our benefits
Feb 11, 2025
Full time
You will need to login before you can apply for a job. Test Manager (CLM) Group Tech 12-month FTC / Full time Office location: White City, London Hybrid working - Usually 2 days per week in the London office Hiring range: £60,000 - £70,000 For more information, please email Your work matters to millions. Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution. When you join us, you enter a fun working environment. With opportunities to learn, grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV. Your impact sends ripples. The team ITV Studios is one of the biggest global creators, producers and distributors of TV content in the world. Growing our UK and global production base is central to our More than TV strategy. We are the largest producer in the UK, one of the largest producers in Europe and one of the largest independent unscripted producers in the US. ITV Studios' UK division includes 27 production labels, creating and producing a diverse range of scripted and unscripted content for a wide range of broadcasters and streaming platforms. Within ITV Studios is our Global Partnerships function, which further adds to our creative and financial success by developing international hit formats and distributing our 90,000+ active catalogue hours of film and television content to buyers such as broadcasters, streaming platforms, airlines and many more. As we continue to grow, providing these development, sales and distribution teams with the right tools to succeed in a competitive environment is critical to powering that future value. Working hand in hand with our business teams, ITV Technology is the key that unlocks our creativity, allowing us to make, distribute and monetise the best programmes in the UK and across the world. From the transformation of ITV's internal systems to how the broadcaster makes programmes and delivers content to viewers, digital transformation and innovation is at the heart of our future at ITV. The role ITV Technology and Global Partnerships are working together on a major programme of change, building out new systems and capabilities for Rights, Content Sales & Licensing, Royalties and Contract Lifecycle Management. As the Test Manager you will be accountable for all testing delivered for this important programme. The Test Manager will take a lead in coordinating the tests. They will own the strategy, approach, planning, scheduling and management of all testing, including supplier management & assurance. Working with development teams to build tools that will integrate, and deploy software releases to various platforms. This will be a hybrid buy/build programme, with key software systems provided as COTS products, heavily integrated with internal domains and capabilities. The successful candidate will need to be able to work in an environment that combines structured user testing of SaaS tools alongside automated regression testing of software components. As you will be joining at the start of the journey, you will have a vital role in defining the toolset and methodologies used. Following on from the completed rollout you will continue to lead on testing for ongoing platform improvements. You will also have the opportunity to work on other key internal systems. You will be working directly with business sponsors, business analysts, architects, operational teams, engineers and managed service providers to build the best possible outcome. Responsibilities include (but not limited to): Working in partnership with business stakeholders, engineers and 3rd parties to draft and implement a robust test strategy Creating and enforcing testing plans Track, monitor and report on test results Conducting tests (manual and automated) per predetermined quality criteria Identifying, arranging, and facilitating user acceptance testing Work closely with the relevant stakeholders to identify testing and release dependencies Ensure the change control process is fully followed for all relevant systems, with appropriate documentation Skills you'll need (minimum criteria) Familiar with various testing approaches, tools, & best practices Experience of leading testing and managing releases across a programme of technical and business change Experience of embedding and shaping new test strategies/approaches across large programmes of work Have a strong grasp of testing processes, test automation & software Knowledge of agile methodologies Experience working with 3rd parties on testing and releases Advanced knowledge of software development lifecycle Other things we're looking for (key criteria) Having worked with a CLM system highly desirable Experience with the testing and releasing life cycle for SaaS products Ability to identify when a problem may require escalation and to work collaboratively with relevant colleagues or 3rd parties to rectify these issues Demonstrate passion to continuously improve own skills and knowledge, and effectively explain concepts or ideas to non-technical audiences ITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage (minimum criteria above). We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at . Learn more about applying with a disability. There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications. Because those who make an impact deserve to be rewarded for it. ITV offers some great rewards and benefits including: Flexible working with a range of options Generous holiday allowance, plus you can buy more Annual bonus opportunity Competitive pension contribution Save as you earn - with an opportunity to buy ITV shares Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life More about our benefits
Procurement Governance & Capabilities Manager London (Agile) About you and the role: Reporting to the Head of Procurement, the Procurement Governance & Capabilities Manager will be accountable for creating, setting and leading the overall direction for the Procurement Policy, technology enablement and spend analytics. Driving cross functional stakeholder engagement, further responsibilities will include management of our controls and Key Performance Indicators (KPIs), procurement regulatory standards, compliance and continuous improvement. What you will be doing: Ownership of the Procurement policy and procedure documents on behalf of the Head of Procurement, leading compliance reporting and stakeholder education. Lead the strategic development, improvement and implementation of best practice procurement frameworks and tools; adapting to support stakeholder needs, changing business and external market priorities. Direct the conception and delivery of continuous improvement programmes. Development, integration, and accountability for the end-to-end suite of procurement technology solutions in line with legislative and regulatory requirements, with education and support, communicated and implemented throughout Enstar. Leads coordination and reporting of Procurement KPIs and Controls. Works with the team to ensure controls are recorded on-time and in-full and that lessons learned are shared with the Head of Procurement and wider stakeholders. Maintain and develop spend analytics capability to support the Sourcing led delivery of multi-million pound savings opportunities. Responsible for providing ongoing Procurement operational support, guidance, and operational subject matter expertise to stakeholders. Management of Internal Audit and Compliance Assurance actions from initiation to plan and closure. Supports the development of Procurement Highlights and Quarterly Performance Reporting with the team goals and objectives incorporated within, reporting on overall team business performance, benefits & savings and people matters. Works with the Head of Procurement to ensure reporting is relevant to business needs. Support the supplier facing aspects to the Enstar Sustainability and the Environmental, Social, and Governance strategies. Recognised in the Procurement market for their procurement operational and capability excellence. Bring innovation, expertise, and ideas back into Enstar in support of solving real business problems. Lead a small team (x1); delivering operational excellence, monitoring performance management, providing specialised training, fostering teamwork, promoting talent management, with a succession plan implemented. What you will bring: Educated to a degree standard or equivalent and MCIPS qualified (or equivalent professional body with chartered status). Significant (minimum of 5 years) Procurement Operations experience, with a demonstrable track record of leading multi-million-pound savings and benefits delivery. Demonstrable leadership skills and problem-solving experience in large, complex organisations. Minimum of 3-5 years line management experience. Demonstrable experience of communicating, collaborating, and working effectively with colleagues, key stakeholders, and suppliers. Procurement function expert, with an outstanding track record of delivering procurement capability and technology enabled efficiencies. A demonstrable depth of senior procurement leadership: extensive experience with planning and implementing processes/systems for Operations, Risks and Governance. Outstanding track record of analytics, problem-solving, innovator and risk mitigation. Proven senior level solution/value-led approach with issue resolution skills. Experience with cross-functional collaborative working methods. Demonstrable solution-focussed, innovator, cost and value led mindset. Outstanding communication and business partnering skillset. Must be able to manage multiple workloads, conflict, and complexity under pressure - possessing the ability to translate complex issues into a simple, straightforward manner, and communicate these accordingly. Extensive knowledge and understanding of procurement operations and the end-to-end procurement process, to include market analysis, tender management, category management, sourcing strategy development and supplier management. Knowledge of the digital procurement market. Knowledge of project and change management. Who we are: Enstar Group Limited ("Enstar" or "EGL") is a leading global insurance group. Through our network of group companies, we help others - principally other insurance companies - release capital by taking over liability portfolios which no longer make strategic sense for them to hold. We create value by better managing these "run-off" insurance portfolios and strive to generate attractive risk-adjusted returns from our investment portfolio. At year-end 2023 we had completed 117 transactions since the 2000. Today, Enstar is the industry's largest standalone run-off consolidator. With around 800 global employees, our network of group companies has a significant physical presence in Bermuda, where our headquarters are located, the United States, the United Kingdom, continental Europe, and Australia. Enstar maintains a strong balance sheet. We hold long-term issuer ratings of BBB+ with stable outlook by S&P and Fitch. Enstar's capital base continues to grow, reaching $7.4 billion at the end of 2023, including $5.6 billion of shareholders' equity and total debt of $1.8 billion. A market leader in the run-off space, Enstar leverages its expertise in claims management, risk analysis, and investments to generate value. These services make Enstar different, something unique. A characteristic that is core to our culture: we encourage an entrepreneurial spirit, our colleagues have autonomy to shape strategy, innovate new revenue streams and we reward those who are commercially focused.
Feb 11, 2025
Full time
Procurement Governance & Capabilities Manager London (Agile) About you and the role: Reporting to the Head of Procurement, the Procurement Governance & Capabilities Manager will be accountable for creating, setting and leading the overall direction for the Procurement Policy, technology enablement and spend analytics. Driving cross functional stakeholder engagement, further responsibilities will include management of our controls and Key Performance Indicators (KPIs), procurement regulatory standards, compliance and continuous improvement. What you will be doing: Ownership of the Procurement policy and procedure documents on behalf of the Head of Procurement, leading compliance reporting and stakeholder education. Lead the strategic development, improvement and implementation of best practice procurement frameworks and tools; adapting to support stakeholder needs, changing business and external market priorities. Direct the conception and delivery of continuous improvement programmes. Development, integration, and accountability for the end-to-end suite of procurement technology solutions in line with legislative and regulatory requirements, with education and support, communicated and implemented throughout Enstar. Leads coordination and reporting of Procurement KPIs and Controls. Works with the team to ensure controls are recorded on-time and in-full and that lessons learned are shared with the Head of Procurement and wider stakeholders. Maintain and develop spend analytics capability to support the Sourcing led delivery of multi-million pound savings opportunities. Responsible for providing ongoing Procurement operational support, guidance, and operational subject matter expertise to stakeholders. Management of Internal Audit and Compliance Assurance actions from initiation to plan and closure. Supports the development of Procurement Highlights and Quarterly Performance Reporting with the team goals and objectives incorporated within, reporting on overall team business performance, benefits & savings and people matters. Works with the Head of Procurement to ensure reporting is relevant to business needs. Support the supplier facing aspects to the Enstar Sustainability and the Environmental, Social, and Governance strategies. Recognised in the Procurement market for their procurement operational and capability excellence. Bring innovation, expertise, and ideas back into Enstar in support of solving real business problems. Lead a small team (x1); delivering operational excellence, monitoring performance management, providing specialised training, fostering teamwork, promoting talent management, with a succession plan implemented. What you will bring: Educated to a degree standard or equivalent and MCIPS qualified (or equivalent professional body with chartered status). Significant (minimum of 5 years) Procurement Operations experience, with a demonstrable track record of leading multi-million-pound savings and benefits delivery. Demonstrable leadership skills and problem-solving experience in large, complex organisations. Minimum of 3-5 years line management experience. Demonstrable experience of communicating, collaborating, and working effectively with colleagues, key stakeholders, and suppliers. Procurement function expert, with an outstanding track record of delivering procurement capability and technology enabled efficiencies. A demonstrable depth of senior procurement leadership: extensive experience with planning and implementing processes/systems for Operations, Risks and Governance. Outstanding track record of analytics, problem-solving, innovator and risk mitigation. Proven senior level solution/value-led approach with issue resolution skills. Experience with cross-functional collaborative working methods. Demonstrable solution-focussed, innovator, cost and value led mindset. Outstanding communication and business partnering skillset. Must be able to manage multiple workloads, conflict, and complexity under pressure - possessing the ability to translate complex issues into a simple, straightforward manner, and communicate these accordingly. Extensive knowledge and understanding of procurement operations and the end-to-end procurement process, to include market analysis, tender management, category management, sourcing strategy development and supplier management. Knowledge of the digital procurement market. Knowledge of project and change management. Who we are: Enstar Group Limited ("Enstar" or "EGL") is a leading global insurance group. Through our network of group companies, we help others - principally other insurance companies - release capital by taking over liability portfolios which no longer make strategic sense for them to hold. We create value by better managing these "run-off" insurance portfolios and strive to generate attractive risk-adjusted returns from our investment portfolio. At year-end 2023 we had completed 117 transactions since the 2000. Today, Enstar is the industry's largest standalone run-off consolidator. With around 800 global employees, our network of group companies has a significant physical presence in Bermuda, where our headquarters are located, the United States, the United Kingdom, continental Europe, and Australia. Enstar maintains a strong balance sheet. We hold long-term issuer ratings of BBB+ with stable outlook by S&P and Fitch. Enstar's capital base continues to grow, reaching $7.4 billion at the end of 2023, including $5.6 billion of shareholders' equity and total debt of $1.8 billion. A market leader in the run-off space, Enstar leverages its expertise in claims management, risk analysis, and investments to generate value. These services make Enstar different, something unique. A characteristic that is core to our culture: we encourage an entrepreneurial spirit, our colleagues have autonomy to shape strategy, innovate new revenue streams and we reward those who are commercially focused.
UK & EU Wholesale / Sales Manager D2C Retail Lifestyle Accessories North West c. 65k Zachary Daniels Recruitment are delighted to have partnered with one of the UK's most exciting sport and fitness brands who are in a period of huge growth. We are currently recruiting for an experienced UK & EU Wholesale Manager to propel the business forward. The role will require the Wholesale Manager to work with key EU distributors as well as manage already existing high performing accounts. This is a true business development role and will involve engaging with potential stockists and meeting potential new partners to drive revenue as well as margin gains. The ideal candidate will be in a Sales or Wholesale role and have previous experience of working across the EU and UK in the, apparel or sports/fitness industry. Having knowledge and the relationships with EU distributors will be greatly beneficial and having a passion for the product is fundamental. Please note, this role will involve regular travel. The role as UK & EU Wholesale Manager: Identify new partners along with new territories of potential success Identify, negotiate, and secure partnerships with premium retailers and distributors across Europe Provide detailed and accurate sales forecasts, setting performance goals and KPIs. Deliver a comprehensive key account roadmap that aligns with the overall company strategy and yearly growth plans Establish strong relationships and strategic partnerships with key customers Attend industry events across Europe to enhance brand visibility and network with potential partners. Focus on brand and category performance through building strong internal relationships with the team Have a commercial eye to product ranges, highlighting and depicting best sellers for your partners, whilst protecting the brand at all times A key responsibility of yours will be to drive immediate revenue and capture long term opportunities The ideal candidate: Experience as a New Business / Wholesale Sales Manager or in a similar role within premium brands. Established contacts and strong relationships with retailers and distributors. Excellent ability to communicate, present, and influence credibly and effectively at all organisational levels, including C-Suite. Strong business sense with deep industry knowledge and expertise. Proven ability to drive the sales process from planning to closing. Demonstrated success in driving significant growth specifically in the European market. Willingness to travel extensively throughout Europe. UK & EU Sales Manager package: c. 65k Excellent bonus package for increasing revenue and improving margin Hybrid working which will include 1-2 days per week in the office Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH31023
Feb 11, 2025
Full time
UK & EU Wholesale / Sales Manager D2C Retail Lifestyle Accessories North West c. 65k Zachary Daniels Recruitment are delighted to have partnered with one of the UK's most exciting sport and fitness brands who are in a period of huge growth. We are currently recruiting for an experienced UK & EU Wholesale Manager to propel the business forward. The role will require the Wholesale Manager to work with key EU distributors as well as manage already existing high performing accounts. This is a true business development role and will involve engaging with potential stockists and meeting potential new partners to drive revenue as well as margin gains. The ideal candidate will be in a Sales or Wholesale role and have previous experience of working across the EU and UK in the, apparel or sports/fitness industry. Having knowledge and the relationships with EU distributors will be greatly beneficial and having a passion for the product is fundamental. Please note, this role will involve regular travel. The role as UK & EU Wholesale Manager: Identify new partners along with new territories of potential success Identify, negotiate, and secure partnerships with premium retailers and distributors across Europe Provide detailed and accurate sales forecasts, setting performance goals and KPIs. Deliver a comprehensive key account roadmap that aligns with the overall company strategy and yearly growth plans Establish strong relationships and strategic partnerships with key customers Attend industry events across Europe to enhance brand visibility and network with potential partners. Focus on brand and category performance through building strong internal relationships with the team Have a commercial eye to product ranges, highlighting and depicting best sellers for your partners, whilst protecting the brand at all times A key responsibility of yours will be to drive immediate revenue and capture long term opportunities The ideal candidate: Experience as a New Business / Wholesale Sales Manager or in a similar role within premium brands. Established contacts and strong relationships with retailers and distributors. Excellent ability to communicate, present, and influence credibly and effectively at all organisational levels, including C-Suite. Strong business sense with deep industry knowledge and expertise. Proven ability to drive the sales process from planning to closing. Demonstrated success in driving significant growth specifically in the European market. Willingness to travel extensively throughout Europe. UK & EU Sales Manager package: c. 65k Excellent bonus package for increasing revenue and improving margin Hybrid working which will include 1-2 days per week in the office Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH31023
This is a full-time role based out of our Old Street, London office. We can only consider applicants who can work 3 days per week from the office. Role A Senior Project Manager at FX works to ensure the continued successful delivery of projects within FX, supporting and enabling team members to ideate and create to the best of their ability. They use their experience and skills to support the wider team in the creation of briefs, scopes/statements of work and the communication of deadlines with internal FX team members and clients. Further to this, they communicate the progress of projects to clients and report on the outcome of projects to the FX leadership team. About FX Digital FX Digital is an award-winning digital agency based in London, specialising in OTT (Over-The-Top) streaming and Connected TV-first application design & development. It is an exciting time to join our team and help our clients find industry-leading, innovative solutions in the exciting and rapidly growing world of Connected TV. We currently deliver solutions for incredible brands like Discovery, Eurosport, GCN and the ATP Media, as we continue to work with global sports and entertainment brands, helping them to reach millions of viewers across the world. Our dynamic and energetic team of 50 is based in the beautiful Classic House in Old Street, close to the hustle and bustle of Shoreditch. Responsibilities Project Management Own the entire project process from conception through planning, creation, QA, and delivery, ensuring accurate specification and efficient execution of a flagship internal FX project, composed of multiple work streams. Arrange and run sprint ceremonies. Ensure estimation & planning is completed at the beginning of each sprint. Highlight dependencies and risks between work streams. Ensure effective communication between all streams. Work with FX stakeholders to manage a product roadmap, backlog & incoming 'client' requests and work towards delivering the overall vision of this FX project. Help encourage and enforce the processes required to ensure effective delivery of internal FX projects. Get involved in the gathering of requirements and collate briefs on new projects. Create estimates, project plans, SOWs, CRs, functional specs, invoices, and all other project documentation. Communicate projects and deadlines clearly within the production team reporting to all internal project stakeholders. Report to the lead of project management on team performance, wellbeing and strengths/weaknesses. Attend training and events to ensure continued self-improvement. Account Direction Have regular meetings with all internal FX stakeholders to gauge satisfaction, respond to change, and update us on the progress of internal projects. Problem solve and manage any issues through to a positive outcome. Deliver projects that meet our requirements and exceed expectations. Team Leadership Be a figure of respect within the FX team, able to motivate, energise and invigorate the team to promote collaboration, effort and delivery across all departments. Support the ongoing improvement of efficient processes that make life easier for all. Contribute constructively to and sometimes lead brainstorms and idea sessions, concepting, and mock creations for pitch decks as necessary. Requirements Demonstrable experience writing essential digital PM documents such as SoWs, Change Requests, Project Plans, Functional Specs, and Creative Briefs. Deep knowledge of industry PM tools such as Gitlab/Jira, and experience in setting project timelines, writing task tickets, setting up work boards and reporting back on progress made. An understanding of how technical aspects of digital products work and the ability to translate these actions into clear, understandable terms for team members and clients alike. Plenty of experience delivering digital products, with both budgets and teams of varying sizes. An understanding of the basic capabilities and limitations of design and development software and languages. Experience in the OTT industries. Great documentation skills. Good communication with clients as well as technical and creative team members. Ability to stay calm and prioritise in times of tight deadlines and conflicting demands. Proven success working directly with product design and software development teams. Strong leadership and presentation skills. Deep and diverse knowledge of memes and a willingness to use GIFs at every opportunity. A prolific Slack user. You're a big fan of Notion! Desirable Certified Scrum Master. Experience in writing user stories, and technical/functional specifications. Experience building/delivering OTT/TV products. Great eye for design. An appetite to facilitate workshops/present to clients, prospective and existing. Comfortable using JIRA, Gitlab and Content/Video Management Systems. What we offer MacBook Air on your first day at FX. Annual profit share distributed equally across all roles and departments. Pension contributions with Nest pensions. Generous 35 days of annual leave, including bank holidays and Christmas office shutdown. Monthly one-on-one Sanctus mental health coaching session. Optional Vitality Health Insurance with discounted Apple Watch, cinema tickets, and Amazon Prime. Cycle-to-work scheme with up to 47% savings on a new bike. Flexi start time between 9am and 10am. Employee referral scheme. Regular appraisals for feedback and growth. Weekly dedicated training time for personal development. Collaborate with prestigious global brands in media, sports, and entertainment. We take great pride in our culture of acceptance, diversity and inclusion. Complete regular surveys to provide anonymous feedback on the business, leadership team and your role to ensure that we are doing everything we can to keep improving and making FX a great place to work. Join us at our monthly Show and Tell, where team members update us on what they've been working on. Get nominated for the monthly FX Factor by your peers and get recognised for your contribution to the business. Get a chance to earn a £20 voucher for high project NPS scores. "If you're passionate about this role and believe you can add value, we encourage you to apply, even if your background doesn't match the job description exactly."
Feb 11, 2025
Full time
This is a full-time role based out of our Old Street, London office. We can only consider applicants who can work 3 days per week from the office. Role A Senior Project Manager at FX works to ensure the continued successful delivery of projects within FX, supporting and enabling team members to ideate and create to the best of their ability. They use their experience and skills to support the wider team in the creation of briefs, scopes/statements of work and the communication of deadlines with internal FX team members and clients. Further to this, they communicate the progress of projects to clients and report on the outcome of projects to the FX leadership team. About FX Digital FX Digital is an award-winning digital agency based in London, specialising in OTT (Over-The-Top) streaming and Connected TV-first application design & development. It is an exciting time to join our team and help our clients find industry-leading, innovative solutions in the exciting and rapidly growing world of Connected TV. We currently deliver solutions for incredible brands like Discovery, Eurosport, GCN and the ATP Media, as we continue to work with global sports and entertainment brands, helping them to reach millions of viewers across the world. Our dynamic and energetic team of 50 is based in the beautiful Classic House in Old Street, close to the hustle and bustle of Shoreditch. Responsibilities Project Management Own the entire project process from conception through planning, creation, QA, and delivery, ensuring accurate specification and efficient execution of a flagship internal FX project, composed of multiple work streams. Arrange and run sprint ceremonies. Ensure estimation & planning is completed at the beginning of each sprint. Highlight dependencies and risks between work streams. Ensure effective communication between all streams. Work with FX stakeholders to manage a product roadmap, backlog & incoming 'client' requests and work towards delivering the overall vision of this FX project. Help encourage and enforce the processes required to ensure effective delivery of internal FX projects. Get involved in the gathering of requirements and collate briefs on new projects. Create estimates, project plans, SOWs, CRs, functional specs, invoices, and all other project documentation. Communicate projects and deadlines clearly within the production team reporting to all internal project stakeholders. Report to the lead of project management on team performance, wellbeing and strengths/weaknesses. Attend training and events to ensure continued self-improvement. Account Direction Have regular meetings with all internal FX stakeholders to gauge satisfaction, respond to change, and update us on the progress of internal projects. Problem solve and manage any issues through to a positive outcome. Deliver projects that meet our requirements and exceed expectations. Team Leadership Be a figure of respect within the FX team, able to motivate, energise and invigorate the team to promote collaboration, effort and delivery across all departments. Support the ongoing improvement of efficient processes that make life easier for all. Contribute constructively to and sometimes lead brainstorms and idea sessions, concepting, and mock creations for pitch decks as necessary. Requirements Demonstrable experience writing essential digital PM documents such as SoWs, Change Requests, Project Plans, Functional Specs, and Creative Briefs. Deep knowledge of industry PM tools such as Gitlab/Jira, and experience in setting project timelines, writing task tickets, setting up work boards and reporting back on progress made. An understanding of how technical aspects of digital products work and the ability to translate these actions into clear, understandable terms for team members and clients alike. Plenty of experience delivering digital products, with both budgets and teams of varying sizes. An understanding of the basic capabilities and limitations of design and development software and languages. Experience in the OTT industries. Great documentation skills. Good communication with clients as well as technical and creative team members. Ability to stay calm and prioritise in times of tight deadlines and conflicting demands. Proven success working directly with product design and software development teams. Strong leadership and presentation skills. Deep and diverse knowledge of memes and a willingness to use GIFs at every opportunity. A prolific Slack user. You're a big fan of Notion! Desirable Certified Scrum Master. Experience in writing user stories, and technical/functional specifications. Experience building/delivering OTT/TV products. Great eye for design. An appetite to facilitate workshops/present to clients, prospective and existing. Comfortable using JIRA, Gitlab and Content/Video Management Systems. What we offer MacBook Air on your first day at FX. Annual profit share distributed equally across all roles and departments. Pension contributions with Nest pensions. Generous 35 days of annual leave, including bank holidays and Christmas office shutdown. Monthly one-on-one Sanctus mental health coaching session. Optional Vitality Health Insurance with discounted Apple Watch, cinema tickets, and Amazon Prime. Cycle-to-work scheme with up to 47% savings on a new bike. Flexi start time between 9am and 10am. Employee referral scheme. Regular appraisals for feedback and growth. Weekly dedicated training time for personal development. Collaborate with prestigious global brands in media, sports, and entertainment. We take great pride in our culture of acceptance, diversity and inclusion. Complete regular surveys to provide anonymous feedback on the business, leadership team and your role to ensure that we are doing everything we can to keep improving and making FX a great place to work. Join us at our monthly Show and Tell, where team members update us on what they've been working on. Get nominated for the monthly FX Factor by your peers and get recognised for your contribution to the business. Get a chance to earn a £20 voucher for high project NPS scores. "If you're passionate about this role and believe you can add value, we encourage you to apply, even if your background doesn't match the job description exactly."
Job Description Our organization is seeking a paralegal to manage the paralegal group in its European patent department based in Moorgate, London. The job role will include developing, optimizing, implementing and maintaining clear and effective standard operating procedures for the paralegals in the group; managing and supervising their workload; mentoring and advising team members; acting as lead for all matters relating to the European patent assets in the patent database; and leading paralegal projects for the European patent department. The successful candidate should possess strong oral and written communication skills, be self-motivated, have strong leadership skills and be able to work collaboratively in a team. The candidate should also have a demonstrated capacity to manage a team and their deadlines and have experience in prioritizing multiple tasks efficiently in a high workload environment. The role will report to the Head of the European patent department, manage paralegals in the UK and work with paralegals in NL and US, as well as European and US patent attorneys and Administrative Associates, and individuals from other business functions. This role will be accountable for ensuring continuous cycles of improvement that enable collaboration, drive more efficient ways of working and ensuring that EPO and national patent office procedural rules are complied with. Education Bachelor's degree preferred CIPA paralegal qualification required Required Experience and Skills Extensive prior relevant experience in a European patent department in a pharmaceutical industry or equivalent Experience of managing a team, including managing team workload, providing instructions, coaching and advising on paralegal issues and reviewing, as necessary, paralegal work product for completion and accuracy Experience of international and European patent filing and prosecution, including proven experience and deep understanding of PCT and EPO rules, laws and procedures, and use of EPO's Electronic Filing System and electronic forms. Experience of EPO opposition proceedings Experience of EP validations in EP national countries Experience of filing SPCs/SPC extensions in the EU, GB, Switzerland and other SPC eligible countries Understanding of regulatory documents required and rules for filing SPCs/SPC extensions in the EU, CH and GB and maintenance of SPCs and SPC extensions in these countries Advanced proficiency with patent database and docketing systems Advanced proficiency in EPO patent filing systems as well as other EPO digital systems (e.g. MyEPO Portfolio, Central Fee Payment) and international patent filing systems Strong technical skills; proficient in all Microsoft Office applications including Microsoft Word and Excel; familiarity with Legal technology (including UPC CMS system, eBilling/Matter Management, SharePoint, etc.) Experience in project management; leading large-scale projects/programs, preferably in a patent department or firm; understanding of full project lifecycle management Strong business partnering and oral and written communication skills Strong data analytic skills including proficiency with data visualization tools and techniques An ability to be flexible in approach and manage through areas of uncertainty and in periods of high workload Self-motivated/independent/resourceful Strong leadership skills with a willingness to lead, create new ideas, and be assertive We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Closing date for applications: 25/02/2025
Feb 11, 2025
Full time
Job Description Our organization is seeking a paralegal to manage the paralegal group in its European patent department based in Moorgate, London. The job role will include developing, optimizing, implementing and maintaining clear and effective standard operating procedures for the paralegals in the group; managing and supervising their workload; mentoring and advising team members; acting as lead for all matters relating to the European patent assets in the patent database; and leading paralegal projects for the European patent department. The successful candidate should possess strong oral and written communication skills, be self-motivated, have strong leadership skills and be able to work collaboratively in a team. The candidate should also have a demonstrated capacity to manage a team and their deadlines and have experience in prioritizing multiple tasks efficiently in a high workload environment. The role will report to the Head of the European patent department, manage paralegals in the UK and work with paralegals in NL and US, as well as European and US patent attorneys and Administrative Associates, and individuals from other business functions. This role will be accountable for ensuring continuous cycles of improvement that enable collaboration, drive more efficient ways of working and ensuring that EPO and national patent office procedural rules are complied with. Education Bachelor's degree preferred CIPA paralegal qualification required Required Experience and Skills Extensive prior relevant experience in a European patent department in a pharmaceutical industry or equivalent Experience of managing a team, including managing team workload, providing instructions, coaching and advising on paralegal issues and reviewing, as necessary, paralegal work product for completion and accuracy Experience of international and European patent filing and prosecution, including proven experience and deep understanding of PCT and EPO rules, laws and procedures, and use of EPO's Electronic Filing System and electronic forms. Experience of EPO opposition proceedings Experience of EP validations in EP national countries Experience of filing SPCs/SPC extensions in the EU, GB, Switzerland and other SPC eligible countries Understanding of regulatory documents required and rules for filing SPCs/SPC extensions in the EU, CH and GB and maintenance of SPCs and SPC extensions in these countries Advanced proficiency with patent database and docketing systems Advanced proficiency in EPO patent filing systems as well as other EPO digital systems (e.g. MyEPO Portfolio, Central Fee Payment) and international patent filing systems Strong technical skills; proficient in all Microsoft Office applications including Microsoft Word and Excel; familiarity with Legal technology (including UPC CMS system, eBilling/Matter Management, SharePoint, etc.) Experience in project management; leading large-scale projects/programs, preferably in a patent department or firm; understanding of full project lifecycle management Strong business partnering and oral and written communication skills Strong data analytic skills including proficiency with data visualization tools and techniques An ability to be flexible in approach and manage through areas of uncertainty and in periods of high workload Self-motivated/independent/resourceful Strong leadership skills with a willingness to lead, create new ideas, and be assertive We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Closing date for applications: 25/02/2025
Why Oviva? To build a healthier future for all! Our mission is to provide the most accessible and effective care to people with weight-related conditions. By blending behaviour change therapy with our unique technology and an incredible team of passionate employees, we create affordable and accessible app-based healthcare programmes to tackle conditions such as obesity and Type 2 diabetes. Our proven strategy has made us an award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within healthcare systems to provide people with the medical care they need. We are rapidly expanding across Europe, including the UK, Switzerland, Germany, and now Poland. By joining us, you will be part of an organisation that has treated over 600,000 people to date and continues to scale up. We have an exciting opportunity for an experienced Senior FP&A Manager to join Oviva in driving performance, refining processes, and making a real impact. The Role You will play a pivotal role in fostering a performance-driven culture. Acting as the interface between management, business intelligence, and accounting, you'll be the key financial planning and analysis expert for our organization. Your expertise will directly support strategic decision-making, helping us scale our business and achieve excellence. Ensure accurate and timely financial and non-financial reporting for monthly performance reviews. Conduct ad-hoc analysis to identify performance gaps and recommend actionable solutions. Conceptualize and implement best-in-class performance management tools and practices. Review and refine reporting setups, including cost centre and P&L structures, to ensure efficiency. Coach junior team members, preparing for potential leadership roles as we grow. Develop, optimize, and support business steering through KPIs. Lead major business planning and forecasting processes. About You At least 8 years in FP&A, controlling, or a similar role. Bonus points if you've worked with a "Big 5" consultancy. You're humble, driven, and obsessed with excellence. Fluent in English and German (B2+), you can articulate insights and strategies with clarity and confidence. A true problem solver, you bring a curious, "let's figure it out" attitude to every challenge. Proficient in tools like Power BI, Tableau, and SQL, with a flair for presenting insights to diverse stakeholders. What We Offer An opportunity to make a meaningful impact in revolutionizing healthcare. Exciting and rewarding role in the high-growth environment. Training and development opportunities. Flexible and remote working that enables you to work in a way that suits you. A home working allowance to personalise your workspace. Competitive salary. Having a culture that people want to work in is very important to us. We do this by keeping our values at the forefront of everything we do: We place our patients first, We empower our teams, We make it happen. Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team. We're Proud to be a Disability Confident Employer. If this sounds like you, it's time to take the leap. Apply Now!
Feb 11, 2025
Full time
Why Oviva? To build a healthier future for all! Our mission is to provide the most accessible and effective care to people with weight-related conditions. By blending behaviour change therapy with our unique technology and an incredible team of passionate employees, we create affordable and accessible app-based healthcare programmes to tackle conditions such as obesity and Type 2 diabetes. Our proven strategy has made us an award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within healthcare systems to provide people with the medical care they need. We are rapidly expanding across Europe, including the UK, Switzerland, Germany, and now Poland. By joining us, you will be part of an organisation that has treated over 600,000 people to date and continues to scale up. We have an exciting opportunity for an experienced Senior FP&A Manager to join Oviva in driving performance, refining processes, and making a real impact. The Role You will play a pivotal role in fostering a performance-driven culture. Acting as the interface between management, business intelligence, and accounting, you'll be the key financial planning and analysis expert for our organization. Your expertise will directly support strategic decision-making, helping us scale our business and achieve excellence. Ensure accurate and timely financial and non-financial reporting for monthly performance reviews. Conduct ad-hoc analysis to identify performance gaps and recommend actionable solutions. Conceptualize and implement best-in-class performance management tools and practices. Review and refine reporting setups, including cost centre and P&L structures, to ensure efficiency. Coach junior team members, preparing for potential leadership roles as we grow. Develop, optimize, and support business steering through KPIs. Lead major business planning and forecasting processes. About You At least 8 years in FP&A, controlling, or a similar role. Bonus points if you've worked with a "Big 5" consultancy. You're humble, driven, and obsessed with excellence. Fluent in English and German (B2+), you can articulate insights and strategies with clarity and confidence. A true problem solver, you bring a curious, "let's figure it out" attitude to every challenge. Proficient in tools like Power BI, Tableau, and SQL, with a flair for presenting insights to diverse stakeholders. What We Offer An opportunity to make a meaningful impact in revolutionizing healthcare. Exciting and rewarding role in the high-growth environment. Training and development opportunities. Flexible and remote working that enables you to work in a way that suits you. A home working allowance to personalise your workspace. Competitive salary. Having a culture that people want to work in is very important to us. We do this by keeping our values at the forefront of everything we do: We place our patients first, We empower our teams, We make it happen. Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team. We're Proud to be a Disability Confident Employer. If this sounds like you, it's time to take the leap. Apply Now!
Department: GRS Technology - Liberty Insurance International (LII) Location: London Type: FTC - 12 months About the Department & Team Liberty Insurance International (LII) and LM Re COO and CIO functions are co accountable to deliver and run Digital and Technology Capability and services across LI and LMRe brands and regions. LII works closely with Global Risk Solutions (GRS) technology teams to deliver innovative solutions and capabilities that leverage our technical expertise, business understanding and partnerships to enable market-leading performance world-wide. The LII Technology Service Management (TSM) team report into both LII and LM Re CIO as well as GRS Technology Resiliency & Engineering Excellence (REE) and are accountable for Service and Engineering Excellence as well as delivering a range of services such as Digital Workplace and Cloud & Engineering for bespoke LSM and LM Re Applications and Services. About the Role The ITSM Analyst is part of the TSM function and helps lead and enable the definition and improvement of ITSM capability. This role enables our Technology Change Delivery Portfolios as well as BAU service delivery teams by maintaining appropriate ITSM Controls and Governance to assure secure, stable and performing technology services. The role is co accountable to the GRS Tech REE Service Management Office and leverages existing Liberty Mutual enterprise service management process and controls capability, owning their localized implementation to support LSM, LM RE and LII Tech's strategy. As well, the role leads on the necessary improvements to address gaps and recommendations across the wider Audit, Cyber and IT controls frameworks. Key Responsibilities Work with ITSM control owners and LII Tech Risk Governance ensuring ITSM controls are designed and operating effectively, and areas for improvements are escalated and remediated timely. Provide appropriate service and ITSM process reporting on a regular basis to achieve targets, continuously improve and deliver excellent customer service. Share best practice and coach on ITSM, increasing the internal body of knowledge. Develop quality, exec-ready management information, presentations, proposals, and reports. Working as One-GRS, drive the necessary improvements to address gaps and recommendations relating to ITSM processes and controls. Build and maintain relationships with colleagues across LII and LM Re COO and CIO functions and run education sessions ('Lunch & Learns') to champion service excellence and our ITSM strategy and governance. Oversee and evolve Change Management Practices as well as Chairing the Local LII CAB meetings. Support Service Delivery Team leads and Managers with robust ITSM practices and process support. Oversee and evolve Major and High Priority Incident Management. Drive adoption of Problem Management and Continual Improvement. Manage the lifecycle of Problems, coordinating timely identification of root cause and all related tasks across technology stakeholders. Oversee and evolve the LII LM Re Change Management and CAB. Act as an escalation point for major incident and problem management; take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensure appropriate risk and impact assessments are embedded and performed in Change Management and CAB processes. Oversee and evolve the service introduction and transition practices. Contribute to ITSM capability and service improvement roadmaps, enhancing service management processes, governance, tools, reporting and compliance. Perform Product Owner responsibilities for ITSM Processes and Tooling for LII maintaining a backlog of all 'Change' related initiatives and improvements aligned to LII Agile framework and standards. Analyse IT performance data, providing insights and service improvement opportunities. Support IT audit requirements, as well as Risk Governance reporting via KRIs. Actively manage risks and issues in the ITSM area, developing mitigation plans/actions and remediation planning sessions, logging and escalating where appropriate. Review practices to ensure consistency with policies, compliance regulations and control requirements, providing recommendations as needed and ensuring alignment with IT controls and strategy. Develop and maintain Service management operational policies, standards, procedures, and guidelines where applicable. Skills and Experience Experienced Service Management professional with at least 10 years of relevant experience, ideally in a dynamic, demanding and highly regulated financial services environment. ITIL (Information Technology Infrastructure Library) qualifications - preferably ITIL intermediate. Excellent interpersonal and customer service skills with a passion for service excellence and a track record of continuous service improvement. Excellent written and verbal communication and presentation skills, including the production of quality, visually appealing, exec-ready PowerPoint slides and reports as required. Strong organisational skills with an ability to balance and prioritise multiple initiatives at once, and to work under pressure when necessary. Practical experience of working in an Agile team and culture. About Liberty International Insurance (LII) & Liberty Mutual Reinsurance (LM Re) LII and LM Re are part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and customers in all major markets across the globe. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
Feb 11, 2025
Full time
Department: GRS Technology - Liberty Insurance International (LII) Location: London Type: FTC - 12 months About the Department & Team Liberty Insurance International (LII) and LM Re COO and CIO functions are co accountable to deliver and run Digital and Technology Capability and services across LI and LMRe brands and regions. LII works closely with Global Risk Solutions (GRS) technology teams to deliver innovative solutions and capabilities that leverage our technical expertise, business understanding and partnerships to enable market-leading performance world-wide. The LII Technology Service Management (TSM) team report into both LII and LM Re CIO as well as GRS Technology Resiliency & Engineering Excellence (REE) and are accountable for Service and Engineering Excellence as well as delivering a range of services such as Digital Workplace and Cloud & Engineering for bespoke LSM and LM Re Applications and Services. About the Role The ITSM Analyst is part of the TSM function and helps lead and enable the definition and improvement of ITSM capability. This role enables our Technology Change Delivery Portfolios as well as BAU service delivery teams by maintaining appropriate ITSM Controls and Governance to assure secure, stable and performing technology services. The role is co accountable to the GRS Tech REE Service Management Office and leverages existing Liberty Mutual enterprise service management process and controls capability, owning their localized implementation to support LSM, LM RE and LII Tech's strategy. As well, the role leads on the necessary improvements to address gaps and recommendations across the wider Audit, Cyber and IT controls frameworks. Key Responsibilities Work with ITSM control owners and LII Tech Risk Governance ensuring ITSM controls are designed and operating effectively, and areas for improvements are escalated and remediated timely. Provide appropriate service and ITSM process reporting on a regular basis to achieve targets, continuously improve and deliver excellent customer service. Share best practice and coach on ITSM, increasing the internal body of knowledge. Develop quality, exec-ready management information, presentations, proposals, and reports. Working as One-GRS, drive the necessary improvements to address gaps and recommendations relating to ITSM processes and controls. Build and maintain relationships with colleagues across LII and LM Re COO and CIO functions and run education sessions ('Lunch & Learns') to champion service excellence and our ITSM strategy and governance. Oversee and evolve Change Management Practices as well as Chairing the Local LII CAB meetings. Support Service Delivery Team leads and Managers with robust ITSM practices and process support. Oversee and evolve Major and High Priority Incident Management. Drive adoption of Problem Management and Continual Improvement. Manage the lifecycle of Problems, coordinating timely identification of root cause and all related tasks across technology stakeholders. Oversee and evolve the LII LM Re Change Management and CAB. Act as an escalation point for major incident and problem management; take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensure appropriate risk and impact assessments are embedded and performed in Change Management and CAB processes. Oversee and evolve the service introduction and transition practices. Contribute to ITSM capability and service improvement roadmaps, enhancing service management processes, governance, tools, reporting and compliance. Perform Product Owner responsibilities for ITSM Processes and Tooling for LII maintaining a backlog of all 'Change' related initiatives and improvements aligned to LII Agile framework and standards. Analyse IT performance data, providing insights and service improvement opportunities. Support IT audit requirements, as well as Risk Governance reporting via KRIs. Actively manage risks and issues in the ITSM area, developing mitigation plans/actions and remediation planning sessions, logging and escalating where appropriate. Review practices to ensure consistency with policies, compliance regulations and control requirements, providing recommendations as needed and ensuring alignment with IT controls and strategy. Develop and maintain Service management operational policies, standards, procedures, and guidelines where applicable. Skills and Experience Experienced Service Management professional with at least 10 years of relevant experience, ideally in a dynamic, demanding and highly regulated financial services environment. ITIL (Information Technology Infrastructure Library) qualifications - preferably ITIL intermediate. Excellent interpersonal and customer service skills with a passion for service excellence and a track record of continuous service improvement. Excellent written and verbal communication and presentation skills, including the production of quality, visually appealing, exec-ready PowerPoint slides and reports as required. Strong organisational skills with an ability to balance and prioritise multiple initiatives at once, and to work under pressure when necessary. Practical experience of working in an Agile team and culture. About Liberty International Insurance (LII) & Liberty Mutual Reinsurance (LM Re) LII and LM Re are part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and customers in all major markets across the globe. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
You will need to login before you can apply for a job. View more categories View less categories Sector Project and Program Management Role Consultant Contract Type Permanent Hours Full Time Pensions Project Consultant GMPe Team Hybrid at any of our XPS office locations / Remote Full Time Permanent Ref: REQ002717 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our Pensions Administration business continues to grow and we are now looking for a Pensions Project Consultant to join our vibrant Administration Projects Team (APT) with hybrid working at any of our XPS office locations. This is an exciting role and would most likely suit someone with previous experience in a pure pensions administration role, or pensions project role where they have gained knowledge and experience of Defined Benefit (DB) pension schemes. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. Our Administration Projects Team (APT) team undertakes projects such as: GMP rectification/equalisation Buy-in/ Buy-out Data Cleansing Ad hoc projects for example scheme closures, benefit rectifications, liability reduction exercises McCloud implementation: Public sector pension benefit rectification across police, fire, MOJ and LGPS pension schemes. Pension Dashboards The Role As a Pensions Project Consultant with XPS you will: In this role you will be responsible for leading and managing projects end to end, in line with budgets, deadlines, and objectives. You will also coordinate and support less experienced staff. This role is client facing therefore you will be expected to: Act as point of contact generally and to explain complex issues Attend client and trustee meetings to present project update Other Key Responsibilities: Set and achieve project delivery deadlines within scope and budget. Ensure client sign off on fees and scope has been secured as the work Delivery of projects within agreed budgets, identification of out of scope work and proactive management and discussion with the clients to ensure that all work is billed in a timely manner Involvement in process improvement initiatives. Completion and review of calculations for pension benefit data both manually and spreadsheet based. Partner with Client and Administration Managers within the business on project delivery requirements and stakeholder management. Dealing confidently with HMRC, Clients, Scheme Actuaries, Scheme Administrators, Consultants, Pension Accounts/Payroll, Members and third parties by phone, email and letter. Checking and authorising other team members' work Understanding and application of benefit structures, Trust Deed & Rules, Inland Revenue guidance notes, PSO, Disclosure requirements Provision of technical information both verbally and in writing Compliance with ISO and AAF accreditations Checking and authorising project work Providing general support to the team manager Support the delivery of a continuous improvement programme championing operational excellence while identifying areas where the project delivery service to clients could be improved and/or expanded. Your profile Essential Criteria Demonstrable previous experience in a similar pensions projects role, or BAU pensions administration role. Previous Defined Benefit (DB) pension scheme experience. Commercial acumen in order to plan, manage, track, and deliver project revenue, client and business requirements within budget Strong organisational skills with proven ability to manage resources and operational delivery of a team to ensure revenue targets met and work delivered to plan Technical pensions and data projects knowledge to be able to explain complex issues to key stakeholders internally and externally The ability to manipulate spreadsheet data using formulas, such as Index, V-look up, Pivot table is essential Ability to efficiently resolve issues by identifying solutions to enable projects to be effectively delivered in accordance with client requirements Proven ability to lead a project providing strategic direction and guidance while managing, coaching and mentoring individual team members Concise and confident communicator of complex project issues - covering both verbal and written skills Ability to work within a team towards targets Be proactive, having drive and commitment Ability to foster an inclusive working environment and champion diversity within the team Able to support a developing a culture of high standards, excellent quality and customer responsiveness. Desirable Criteria May have achieved some exam successes in professional qualifications such as PMI / QPA / RPC / DPC / DPA and actively working towards full qualification. What we offer: We offer an attractive reward package, typical benefits can include: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly. Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
Feb 11, 2025
Full time
You will need to login before you can apply for a job. View more categories View less categories Sector Project and Program Management Role Consultant Contract Type Permanent Hours Full Time Pensions Project Consultant GMPe Team Hybrid at any of our XPS office locations / Remote Full Time Permanent Ref: REQ002717 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our Pensions Administration business continues to grow and we are now looking for a Pensions Project Consultant to join our vibrant Administration Projects Team (APT) with hybrid working at any of our XPS office locations. This is an exciting role and would most likely suit someone with previous experience in a pure pensions administration role, or pensions project role where they have gained knowledge and experience of Defined Benefit (DB) pension schemes. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. Our Administration Projects Team (APT) team undertakes projects such as: GMP rectification/equalisation Buy-in/ Buy-out Data Cleansing Ad hoc projects for example scheme closures, benefit rectifications, liability reduction exercises McCloud implementation: Public sector pension benefit rectification across police, fire, MOJ and LGPS pension schemes. Pension Dashboards The Role As a Pensions Project Consultant with XPS you will: In this role you will be responsible for leading and managing projects end to end, in line with budgets, deadlines, and objectives. You will also coordinate and support less experienced staff. This role is client facing therefore you will be expected to: Act as point of contact generally and to explain complex issues Attend client and trustee meetings to present project update Other Key Responsibilities: Set and achieve project delivery deadlines within scope and budget. Ensure client sign off on fees and scope has been secured as the work Delivery of projects within agreed budgets, identification of out of scope work and proactive management and discussion with the clients to ensure that all work is billed in a timely manner Involvement in process improvement initiatives. Completion and review of calculations for pension benefit data both manually and spreadsheet based. Partner with Client and Administration Managers within the business on project delivery requirements and stakeholder management. Dealing confidently with HMRC, Clients, Scheme Actuaries, Scheme Administrators, Consultants, Pension Accounts/Payroll, Members and third parties by phone, email and letter. Checking and authorising other team members' work Understanding and application of benefit structures, Trust Deed & Rules, Inland Revenue guidance notes, PSO, Disclosure requirements Provision of technical information both verbally and in writing Compliance with ISO and AAF accreditations Checking and authorising project work Providing general support to the team manager Support the delivery of a continuous improvement programme championing operational excellence while identifying areas where the project delivery service to clients could be improved and/or expanded. Your profile Essential Criteria Demonstrable previous experience in a similar pensions projects role, or BAU pensions administration role. Previous Defined Benefit (DB) pension scheme experience. Commercial acumen in order to plan, manage, track, and deliver project revenue, client and business requirements within budget Strong organisational skills with proven ability to manage resources and operational delivery of a team to ensure revenue targets met and work delivered to plan Technical pensions and data projects knowledge to be able to explain complex issues to key stakeholders internally and externally The ability to manipulate spreadsheet data using formulas, such as Index, V-look up, Pivot table is essential Ability to efficiently resolve issues by identifying solutions to enable projects to be effectively delivered in accordance with client requirements Proven ability to lead a project providing strategic direction and guidance while managing, coaching and mentoring individual team members Concise and confident communicator of complex project issues - covering both verbal and written skills Ability to work within a team towards targets Be proactive, having drive and commitment Ability to foster an inclusive working environment and champion diversity within the team Able to support a developing a culture of high standards, excellent quality and customer responsiveness. Desirable Criteria May have achieved some exam successes in professional qualifications such as PMI / QPA / RPC / DPC / DPA and actively working towards full qualification. What we offer: We offer an attractive reward package, typical benefits can include: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly. Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. The Contracts Manager works as a member of the NCR Voyix Law Department and is responsible for drafting, reviewing, negotiating, and finalizing sales contracts that support NCR Voyix's business objectives, with a specific concentration on software licensing, cloud services, subscription services, and maintenance and support contracts in the retail and hospitality industries. The Contracts Manager develops negotiation strategies, conducts negotiations with customers, evaluates risk exposure, and makes recommendations to business clients within NCR Voyix, including senior management. The Contracts Manager works with internal organizations such as Pricing, Global Sales, and the CFO and Controller's Offices to limit margin erosion and ensure compliance with internal policies such as order and revenue recognition. Candidates must be able to work under the pressure of deadlines and demands from a variety of business clients and contract counterparties. Position Summary & Key Areas of Responsibility Meet with internal clients to fully understand the business objectives and assess the risks arising out of a proposed sales transaction. Actively lead the NCR Voyix team in negotiating with the customer's senior management, attorneys, and contract professionals. Serve as NCR Voyix's primary point of contact during negotiations with a customer. Review, edit, and draft responses to customer proposed terms and conditions. Advise NCR Voyix business people and senior management and make recommendations about contractual risks which create legal and business exposure to NCR Voyix. Identify risks; facilitate internal review of issues and obtain management/legal resolution. Exercise sound judgment in determining when issues require the involvement of other parts of the business or the Law Department. Work closely with bid support personnel, pricing, and other internal organizations to minimize margin erosion and mitigate risk items between bid review and contract signature. Following execution of a contract, provide front-line contractual support for interpretation, including working with NCR Voyix sales teams, senior management, and other members of the Law Department on potential disputes and accounting or revenue recognition issues. Maintain in-depth knowledge of NCR Voyix's procedures, processes and policies, especially the Contracts Policy, Incoming Orders and Backlog Policy, and the Revenue Recognition Policy; be knowledgeable of commercial contractual laws and practices within the Information Technology industry; possess working knowledge of NCR Voyix's Solutions (products and services) and capabilities, financial analysis (P&L), tax laws, and general business laws. Develop and provide education to internal organizations (e.g. Sales, Customer Services, Professional Services, and Law Dept. associates) regarding contracting best practices and other relevant topics. Basic Qualifications 8+ years commercial contracting experience, preferably in the retail and/or hospitality industry Ability to be available outside normal working hours on short notice; occasional travel may be required Requires conceptual and innovative thinking (i.e. identifying solutions); able to articulate complex ideas both legal and technical in nature Must have or acquire an in-depth knowledge of NCR Voyix policies, organizational relationships and procedures, and acquire a working knowledge of NCR Voyix solutions (products and services) Excellent communication skills with ability to negotiate internally and externally at high levels; strong writing skills and attention to detail Ability to work under short deadlines with minimal notice and minimal supervision; self-sufficient and independent Customer-facing and must present a positive and professional image; excellent interpersonal skills Ability to identify legal issues and escalate them as appropriate to the relevant attorney Conceptual thinking in complex/completely new situations and ability to communicate ideas both internally and externally Preferred Qualifications Master of Business Administration or similar advanced degree 5+ years technology sales commercial contracting experience in retail and/or hospitality industry In-depth experience with sales and services contracts, including cloud services, software licensing, support services, and technology services Ability to lead and conduct negotiations with minimal supervision; possess excellent conflict resolution skills Ability to coordinate efforts of one or more personnel from different areas both internally and externally Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Feb 11, 2025
Full time
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. The Contracts Manager works as a member of the NCR Voyix Law Department and is responsible for drafting, reviewing, negotiating, and finalizing sales contracts that support NCR Voyix's business objectives, with a specific concentration on software licensing, cloud services, subscription services, and maintenance and support contracts in the retail and hospitality industries. The Contracts Manager develops negotiation strategies, conducts negotiations with customers, evaluates risk exposure, and makes recommendations to business clients within NCR Voyix, including senior management. The Contracts Manager works with internal organizations such as Pricing, Global Sales, and the CFO and Controller's Offices to limit margin erosion and ensure compliance with internal policies such as order and revenue recognition. Candidates must be able to work under the pressure of deadlines and demands from a variety of business clients and contract counterparties. Position Summary & Key Areas of Responsibility Meet with internal clients to fully understand the business objectives and assess the risks arising out of a proposed sales transaction. Actively lead the NCR Voyix team in negotiating with the customer's senior management, attorneys, and contract professionals. Serve as NCR Voyix's primary point of contact during negotiations with a customer. Review, edit, and draft responses to customer proposed terms and conditions. Advise NCR Voyix business people and senior management and make recommendations about contractual risks which create legal and business exposure to NCR Voyix. Identify risks; facilitate internal review of issues and obtain management/legal resolution. Exercise sound judgment in determining when issues require the involvement of other parts of the business or the Law Department. Work closely with bid support personnel, pricing, and other internal organizations to minimize margin erosion and mitigate risk items between bid review and contract signature. Following execution of a contract, provide front-line contractual support for interpretation, including working with NCR Voyix sales teams, senior management, and other members of the Law Department on potential disputes and accounting or revenue recognition issues. Maintain in-depth knowledge of NCR Voyix's procedures, processes and policies, especially the Contracts Policy, Incoming Orders and Backlog Policy, and the Revenue Recognition Policy; be knowledgeable of commercial contractual laws and practices within the Information Technology industry; possess working knowledge of NCR Voyix's Solutions (products and services) and capabilities, financial analysis (P&L), tax laws, and general business laws. Develop and provide education to internal organizations (e.g. Sales, Customer Services, Professional Services, and Law Dept. associates) regarding contracting best practices and other relevant topics. Basic Qualifications 8+ years commercial contracting experience, preferably in the retail and/or hospitality industry Ability to be available outside normal working hours on short notice; occasional travel may be required Requires conceptual and innovative thinking (i.e. identifying solutions); able to articulate complex ideas both legal and technical in nature Must have or acquire an in-depth knowledge of NCR Voyix policies, organizational relationships and procedures, and acquire a working knowledge of NCR Voyix solutions (products and services) Excellent communication skills with ability to negotiate internally and externally at high levels; strong writing skills and attention to detail Ability to work under short deadlines with minimal notice and minimal supervision; self-sufficient and independent Customer-facing and must present a positive and professional image; excellent interpersonal skills Ability to identify legal issues and escalate them as appropriate to the relevant attorney Conceptual thinking in complex/completely new situations and ability to communicate ideas both internally and externally Preferred Qualifications Master of Business Administration or similar advanced degree 5+ years technology sales commercial contracting experience in retail and/or hospitality industry In-depth experience with sales and services contracts, including cloud services, software licensing, support services, and technology services Ability to lead and conduct negotiations with minimal supervision; possess excellent conflict resolution skills Ability to coordinate efforts of one or more personnel from different areas both internally and externally Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Enterprise Systems - Customer Care Consultant 23 January 2025 Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Information & Management Solutions division provides a range of software, consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs. Your primary role as a Customer Care Consultant will be to work as part of the Business As Usual (BAU) Team to provide 1st and 2nd line support for Cygnum customers within CACI's Enterprise System's Business Unit. CACI's Enterprise Systems Business Unit supplies Cygnum, a sophisticated digital solution for resource scheduling, case work, financial and competency management into the Social Care, Inspection & Regulatory, Transport and Construction markets. You will take ownership and responsibility for the delivery of services to our customer base within the agreed customer SLA's. This will involve gaining a thorough understanding of the Cygnum product, the technical solutions our customers are using to support their business processes and a good knowledge of the markets they operate within. In addition, some of your time will be available to work on wider project work within the Business Unit. Key Responsibilities Provide 1st and 2nd line support to manage the resolution of issues raised by customers, in accordance with call prioritisation and customer Service Level Agreements (SLA's). Thoroughly triage support issues raised by customers, including planning, allocating, and coordinating the correct internal resources to resolve the issue while adhering to the agreed escalation process. Provide implementation, configuration, and rigorous testing support for both customer and internal Cygnum software issues, through the use of agreed tools, systems, and processes. Plan and attend regular customer review meetings via Microsoft Teams to review open customer tickets, assist with resolution of issues raised, and continuously improve communications and engagement with customers. Regularly analyze customer issues to identify and highlight common trends and underlying problems to feed back to the Production and Management Team as Root Cause Analysis intelligence. Support Business Development Team and Account Managers in identifying and highlighting changes requested by customers, leading to possible sales opportunities. Provide training, guidance, coaching, and mentoring for Enterprise Systems colleagues. Other Contribute to the improvement of existing systems and processes used by CACI, in conjunction with the team, Department Head, and Director. Key Attributes & Skills Three to four years of Service Desk experience in a software environment. A strong understanding of ITIL processes (Incident, Problem, Change Management). Ability to learn new software applications rapidly. Experience of using Jira/QMtry or other equivalent test management software. Strong communication skills, both written and oral, with the ability to communicate effectively with both external and internal stakeholders. Ability to work effectively both independently and as part of a team. Excellent problem-solving and decision-making skills. Excellent attention to detail. General understanding of enterprise software and infrastructure technologies. Proficiency in Microsoft Windows, Microsoft Office (including Outlook), Microsoft Teams, Microsoft Visio, and Microsoft Excel. Certification in ITIL. Bachelor's degree in computer science, business, or a related field. Experience of using Cygnum. Experience of training and mentoring colleagues. Core Behaviours Reliable Flexible Adaptable Pro-active Team Player We expect everyone to consistently demonstrate these characteristics. On-going assessment against these behaviours will form a part of performance reviews. Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
Feb 11, 2025
Full time
Enterprise Systems - Customer Care Consultant 23 January 2025 Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Information & Management Solutions division provides a range of software, consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs. Your primary role as a Customer Care Consultant will be to work as part of the Business As Usual (BAU) Team to provide 1st and 2nd line support for Cygnum customers within CACI's Enterprise System's Business Unit. CACI's Enterprise Systems Business Unit supplies Cygnum, a sophisticated digital solution for resource scheduling, case work, financial and competency management into the Social Care, Inspection & Regulatory, Transport and Construction markets. You will take ownership and responsibility for the delivery of services to our customer base within the agreed customer SLA's. This will involve gaining a thorough understanding of the Cygnum product, the technical solutions our customers are using to support their business processes and a good knowledge of the markets they operate within. In addition, some of your time will be available to work on wider project work within the Business Unit. Key Responsibilities Provide 1st and 2nd line support to manage the resolution of issues raised by customers, in accordance with call prioritisation and customer Service Level Agreements (SLA's). Thoroughly triage support issues raised by customers, including planning, allocating, and coordinating the correct internal resources to resolve the issue while adhering to the agreed escalation process. Provide implementation, configuration, and rigorous testing support for both customer and internal Cygnum software issues, through the use of agreed tools, systems, and processes. Plan and attend regular customer review meetings via Microsoft Teams to review open customer tickets, assist with resolution of issues raised, and continuously improve communications and engagement with customers. Regularly analyze customer issues to identify and highlight common trends and underlying problems to feed back to the Production and Management Team as Root Cause Analysis intelligence. Support Business Development Team and Account Managers in identifying and highlighting changes requested by customers, leading to possible sales opportunities. Provide training, guidance, coaching, and mentoring for Enterprise Systems colleagues. Other Contribute to the improvement of existing systems and processes used by CACI, in conjunction with the team, Department Head, and Director. Key Attributes & Skills Three to four years of Service Desk experience in a software environment. A strong understanding of ITIL processes (Incident, Problem, Change Management). Ability to learn new software applications rapidly. Experience of using Jira/QMtry or other equivalent test management software. Strong communication skills, both written and oral, with the ability to communicate effectively with both external and internal stakeholders. Ability to work effectively both independently and as part of a team. Excellent problem-solving and decision-making skills. Excellent attention to detail. General understanding of enterprise software and infrastructure technologies. Proficiency in Microsoft Windows, Microsoft Office (including Outlook), Microsoft Teams, Microsoft Visio, and Microsoft Excel. Certification in ITIL. Bachelor's degree in computer science, business, or a related field. Experience of using Cygnum. Experience of training and mentoring colleagues. Core Behaviours Reliable Flexible Adaptable Pro-active Team Player We expect everyone to consistently demonstrate these characteristics. On-going assessment against these behaviours will form a part of performance reviews. Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
Payroll Manager Location: Dalkeith EH22 or Edinburgh EH10 Salary: £27,000 per annum (pro rata) + benefits Contract: Part Time, Permanent Expected hours: Minimum 20 hours per week, Monday - Friday Benefits: • Flexible working hours, including 12.30pm finish on a Friday, • Long service holiday award, • Small team structure for promotion and development, • Regular social activities, • Company pension scheme, • Supportive training, • Enhance sick pay, • Private healthcare About us: Ian J Brown & Co have grown as a business over the years, and during this time we have embraced new digital practices introducing them into our traditional accountancy ways. At the heart of our focus, we support clients to ensure they benefit from the effective use of digital accounting software and platforms. Job Role: This role is responsible for overseeing all aspects of payroll processing, ensuring compliance with relevant legislation, and providing expert advice on payroll-related matters. Main Responsibilities: • Carry out all aspects of the payroll function, ensuring compliance with the latest relevant legislation, statutory filling deadlines, • Internal management reporting requirements, liaising with business owners, HMRC and external agencies as appropriate, • To ensure that data is accurately inputted or imported into the company s payroll systems and generate payroll reports as required, • Deal with maternity pay, income tax, holiday and sickness pay calculations and advise appropriately, • Update and maintain manual filling/digital client payroll information systems and provide high quality advice on payroll-related matters, responding to queries and liaising with company team members, clients and Inland Revenue as necessary, • To manage and maintain high levels of quality and service, ensuring prompt and accurate processing, payment, reporting and record keeping of the company s digital payroll system, • Complete and maintain training as required to ensure that payroll service skills are developed in line with business change requirements, • To continually review existing payroll and PAYE procedures, in collaboration with other payroll team members to make practical and value-added recommendations and develop new procedures/implement changes leading to best practice payroll operations. Knowledge, Skills & Experience: Qualifications Essential: • Minimum of 2 years experience working within an office environment in a payroll role, • Experience of and ability to use payroll software systems Moneysoft, Brightpay & Sage, • Familiar with all aspects of PAYE legislative requirements, • Familiar with all legislation and requirements of auto-enrolment and business pension schemes, Desirable: • Experience of working within a small office or commercial experience Skills: • Highly skilled in data input, data processing and the operation of the company s computerised payroll systems, • Excellent PC skills and good understanding of MS Excel, Word & Outlook, • Excellent written and verbal communication skills including professional interpersonal skills and friendly telephone manner, • Confident in dealing with clients and work colleagues, with the ability to build effective relationships and communicate complex statistical information effectively at all levels, whilst always maintaining confidentiality/demonstrating tact, sensitivity and support, • Excellent time management skills and ability to multi-task and prioritise own and payroll team workload, • Excellent analytical skills, highly accurate with strong attention to detail, • Strong numerical skills ability and problem-solving skills with the ability to investigate and diagnose issues, and make improvements, • The ability to work calmly and effectively under pressure, often to tight deadlines If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Feb 11, 2025
Full time
Payroll Manager Location: Dalkeith EH22 or Edinburgh EH10 Salary: £27,000 per annum (pro rata) + benefits Contract: Part Time, Permanent Expected hours: Minimum 20 hours per week, Monday - Friday Benefits: • Flexible working hours, including 12.30pm finish on a Friday, • Long service holiday award, • Small team structure for promotion and development, • Regular social activities, • Company pension scheme, • Supportive training, • Enhance sick pay, • Private healthcare About us: Ian J Brown & Co have grown as a business over the years, and during this time we have embraced new digital practices introducing them into our traditional accountancy ways. At the heart of our focus, we support clients to ensure they benefit from the effective use of digital accounting software and platforms. Job Role: This role is responsible for overseeing all aspects of payroll processing, ensuring compliance with relevant legislation, and providing expert advice on payroll-related matters. Main Responsibilities: • Carry out all aspects of the payroll function, ensuring compliance with the latest relevant legislation, statutory filling deadlines, • Internal management reporting requirements, liaising with business owners, HMRC and external agencies as appropriate, • To ensure that data is accurately inputted or imported into the company s payroll systems and generate payroll reports as required, • Deal with maternity pay, income tax, holiday and sickness pay calculations and advise appropriately, • Update and maintain manual filling/digital client payroll information systems and provide high quality advice on payroll-related matters, responding to queries and liaising with company team members, clients and Inland Revenue as necessary, • To manage and maintain high levels of quality and service, ensuring prompt and accurate processing, payment, reporting and record keeping of the company s digital payroll system, • Complete and maintain training as required to ensure that payroll service skills are developed in line with business change requirements, • To continually review existing payroll and PAYE procedures, in collaboration with other payroll team members to make practical and value-added recommendations and develop new procedures/implement changes leading to best practice payroll operations. Knowledge, Skills & Experience: Qualifications Essential: • Minimum of 2 years experience working within an office environment in a payroll role, • Experience of and ability to use payroll software systems Moneysoft, Brightpay & Sage, • Familiar with all aspects of PAYE legislative requirements, • Familiar with all legislation and requirements of auto-enrolment and business pension schemes, Desirable: • Experience of working within a small office or commercial experience Skills: • Highly skilled in data input, data processing and the operation of the company s computerised payroll systems, • Excellent PC skills and good understanding of MS Excel, Word & Outlook, • Excellent written and verbal communication skills including professional interpersonal skills and friendly telephone manner, • Confident in dealing with clients and work colleagues, with the ability to build effective relationships and communicate complex statistical information effectively at all levels, whilst always maintaining confidentiality/demonstrating tact, sensitivity and support, • Excellent time management skills and ability to multi-task and prioritise own and payroll team workload, • Excellent analytical skills, highly accurate with strong attention to detail, • Strong numerical skills ability and problem-solving skills with the ability to investigate and diagnose issues, and make improvements, • The ability to work calmly and effectively under pressure, often to tight deadlines If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.