Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Jun 07, 2024
Full time
Position Title : Garden Furniture Buyer Location : London, United Kingdom Department : Procurement/Supply Chain Reports To : Procurement Manager
About Us : GardenFurnitureSales.co.uk is a leading retailer of high-quality garden furniture and outdoor living products. We are committed to providing our customers with stylish, durable, and affordable furniture that enhances their outdoor spaces. As we continue to grow, we are seeking a knowledgeable and enthusiastic Garden Furniture Buyer to join our procurement team.
Position Overview : The Garden Furniture Buyer will be responsible for sourcing, selecting, and purchasing garden furniture and related products that meet our quality standards and align with current market trends. This role involves developing strong relationships with suppliers, negotiating contracts, and ensuring that our product offerings are competitive and appealing to our customers.
Key Responsibilities :
Market Research : Conduct thorough market research to identify emerging trends, customer preferences, and new product opportunities in the garden furniture sector.
Product Sourcing : Identify and source high-quality garden furniture from local and international suppliers.
Supplier Management : Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring reliable supply chains.
Product Selection : Evaluate and select products that meet quality, design, and price criteria. Work closely with the design and merchandising teams to ensure product alignment with our brand.
Price Negotiation : Negotiate pricing, contracts, and payment terms with suppliers to achieve the best possible deals for the company.
Inventory Management : Monitor inventory levels and collaborate with the logistics team to ensure timely delivery and stock replenishment.
Quality Assurance : Work with the quality control team to ensure that all products meet our rigorous quality standards.
Sales Analysis : Analyze sales data and customer feedback to make informed decisions about future product purchases.
Budget Management : Manage the garden furniture procurement budget, ensuring cost-effectiveness and profitability.
Cross-Functional Collaboration : Collaborate with marketing, sales, and customer service teams to develop promotional strategies and address any product-related issues.
Qualifications :
Education : Bachelor’s degree in Business, Supply Chain Management, or a related field.
Experience : Minimum of 3-5 years of experience in a buying or procurement role, preferably in the furniture or home goods industry.
Skills :
Strong negotiation and communication skills.
Excellent analytical and decision-making abilities.
Proficiency in market research and trend analysis.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and project management skills.
Proficiency in procurement software and Microsoft Office Suite.
Personal Attributes :
Detail-oriented with a keen eye for design and quality.
Proactive and able to work independently.
Strong interpersonal skills and ability to build effective relationships.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
Employee discounts on our garden furniture products.
How to Apply :
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications to help@gardenfurnituresales.co.uk. Please include "Garden Furniture Buyer Application" in the subject line.
Right Talent
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Lead the Way in Dental Care! Lead Dental Nurse Opportunity - Bupa Dental Care Sheffield Practice Manager Michelle Hays has an amazing opportunity for an experienced, confident, and motivated Lead Dental Nurse to join her fantastic team at Bupa Dental Care Sheffield! Located in the heart of Sheffield, our practice is close to local shops, cosy cafés, gyms, and public transport links - perfect for your daily commute and lunch breaks. We're a friendly, established team based in a modern 5-surgery practice with: ️ 8 talented and supportive dental nurses ️ A mix of general and specialist treatments A reputation for delivering excellent patient care About the Role: Full-time: 40 hours/week £14.50 - £16.50 per hour (depending on experience) Ideal for someone with management or leadership experience Post-qualifications are a bonus, or a keen interest in career development is a must! You'll take the lead in supporting our nurses, ensuring smooth day-to-day operations, and helping maintain high clinical standards. If you thrive in a leadership role and are ready to take the next step in your dental career, this could be the perfect fit! Whether you're a seasoned Lead Nurse or a Senior Dental Nurse ready to grow, we want to hear from you! Join a practice where your skills are valued, your voice is heard, and your growth is supported. Apply today and help shape the future of dental care in Sheffield - with a team that feels like family Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts. As a Lead Dental Nurse you'll be benefiting from an experienced practice team and exceptional development and opportunities to take you as far as you want to go; and that's just to mention a few. Lead Dental Nurse skills and experience: Confident leading a team GDC Registered Preferred Dentally experience Ensure CQC requirements are met and manage audits Oversee reception and staff rotas Update patient records Set up decontamination of instruments Provide clinical chair-side support to dentists Undertake some reception duties Personable, positive and enthusiastic with a great customer focus Strong communication skills Provide excellent patient care Salary and benefits: We make life better for millions. That includes yours. Our dental nurse benefits packages are one of the best in the industry because you make a difference to our patients - so we want to make sure you're well rewarded for it. These are just some of the benefits on offer when you join: A competitive starting salary and the opportunity to increase this through training and development We cover your GDC registration, your DBS and professional indemnity - we'll save you hundreds of pounds and you can concentrate on great patient care and building your dental career with us To help with this we have established dental nurse career pathways leading to senior roles, free specialist training and free CPD. Being part of Bupa means access to many different career opportunities across other parts of the business too. Access to our Health Cash Plan where you can claim back everyday health expenses like the opticians, therapies or consultations. Access to discounted gym memberships with a flexible, monthly subscription service giving you access to national multi-site gyms, online live classes, fitness & wellbeing apps and 1-2-1 training sessions Free access to a digital GP. You have access to an unlimited number of appointments 24/7, normally available within two hours 24/7 free access to Healthy Minds for you and your immediate family. Talk to a counselor about any challenges you face at home or at work - whether you are having a bad day or want help with personal goals. 24/7 free access to Anytime Healthline. Our confidential 24/7 service offers unlimited telephone consultations with our teams of GPs and nurses, every day of the year. It's open to your immediate family and can also be used for advice on staying healthy Cycle to work scheme Free annual flu vaccination Discounted travel vaccinations Access to mental health support network and personal energy training sessions Discounted dental insurance which can be extended to immediate family members Discounts on clothing, food, petrol and holidays A additional day of annual leave for your wedding day So why wait? Apply now to be part of a brilliant team, helping people live longer, healthier, happier lives and making a better world. To find out more about working with us, find us on LinkedIn and Facebook. Bupa Dental Care is an equal opportunities employer.
Jun 13, 2025
Full time
Lead the Way in Dental Care! Lead Dental Nurse Opportunity - Bupa Dental Care Sheffield Practice Manager Michelle Hays has an amazing opportunity for an experienced, confident, and motivated Lead Dental Nurse to join her fantastic team at Bupa Dental Care Sheffield! Located in the heart of Sheffield, our practice is close to local shops, cosy cafés, gyms, and public transport links - perfect for your daily commute and lunch breaks. We're a friendly, established team based in a modern 5-surgery practice with: ️ 8 talented and supportive dental nurses ️ A mix of general and specialist treatments A reputation for delivering excellent patient care About the Role: Full-time: 40 hours/week £14.50 - £16.50 per hour (depending on experience) Ideal for someone with management or leadership experience Post-qualifications are a bonus, or a keen interest in career development is a must! You'll take the lead in supporting our nurses, ensuring smooth day-to-day operations, and helping maintain high clinical standards. If you thrive in a leadership role and are ready to take the next step in your dental career, this could be the perfect fit! Whether you're a seasoned Lead Nurse or a Senior Dental Nurse ready to grow, we want to hear from you! Join a practice where your skills are valued, your voice is heard, and your growth is supported. Apply today and help shape the future of dental care in Sheffield - with a team that feels like family Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts. As a Lead Dental Nurse you'll be benefiting from an experienced practice team and exceptional development and opportunities to take you as far as you want to go; and that's just to mention a few. Lead Dental Nurse skills and experience: Confident leading a team GDC Registered Preferred Dentally experience Ensure CQC requirements are met and manage audits Oversee reception and staff rotas Update patient records Set up decontamination of instruments Provide clinical chair-side support to dentists Undertake some reception duties Personable, positive and enthusiastic with a great customer focus Strong communication skills Provide excellent patient care Salary and benefits: We make life better for millions. That includes yours. Our dental nurse benefits packages are one of the best in the industry because you make a difference to our patients - so we want to make sure you're well rewarded for it. These are just some of the benefits on offer when you join: A competitive starting salary and the opportunity to increase this through training and development We cover your GDC registration, your DBS and professional indemnity - we'll save you hundreds of pounds and you can concentrate on great patient care and building your dental career with us To help with this we have established dental nurse career pathways leading to senior roles, free specialist training and free CPD. Being part of Bupa means access to many different career opportunities across other parts of the business too. Access to our Health Cash Plan where you can claim back everyday health expenses like the opticians, therapies or consultations. Access to discounted gym memberships with a flexible, monthly subscription service giving you access to national multi-site gyms, online live classes, fitness & wellbeing apps and 1-2-1 training sessions Free access to a digital GP. You have access to an unlimited number of appointments 24/7, normally available within two hours 24/7 free access to Healthy Minds for you and your immediate family. Talk to a counselor about any challenges you face at home or at work - whether you are having a bad day or want help with personal goals. 24/7 free access to Anytime Healthline. Our confidential 24/7 service offers unlimited telephone consultations with our teams of GPs and nurses, every day of the year. It's open to your immediate family and can also be used for advice on staying healthy Cycle to work scheme Free annual flu vaccination Discounted travel vaccinations Access to mental health support network and personal energy training sessions Discounted dental insurance which can be extended to immediate family members Discounts on clothing, food, petrol and holidays A additional day of annual leave for your wedding day So why wait? Apply now to be part of a brilliant team, helping people live longer, healthier, happier lives and making a better world. To find out more about working with us, find us on LinkedIn and Facebook. Bupa Dental Care is an equal opportunities employer.
Homeless Link are seeking a Senior Policy Manager to join our Social Change directorate which leads the policy influencing and thought leadership activities within the homelessness sector and beyond. Homeless Link is the national membership charity for frontline homeless agencies in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it. The policy team works to ensure we represent the voice of our members across all our strategic influencing. This is a dynamic role in which you'll oversee policy activity, build relationships with our members, service providers, local authorities, civil servants, parliamentarians, and other key strategic stakeholders, and drive forward the visibility and impact of our policy work. You will be responsible for line managing the Policy Managers alongside the development and advancing of our policy positions. You will work across the team and with colleagues across the organisation to support the delivery of influencing campaigns and activity. This role is pivotal to achieving our vision of ending homelessness. The successful candidate will be an excellent project manager, have strong communication and relationship building skills, experience in policy development, and knowledge of the current policy context in relation to homelessness. If you want to be at the forefront of change - this is the right job for you. Visit our Website for full details of the role and how to apply. We are actively seeking to increase our diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
Jun 13, 2025
Full time
Homeless Link are seeking a Senior Policy Manager to join our Social Change directorate which leads the policy influencing and thought leadership activities within the homelessness sector and beyond. Homeless Link is the national membership charity for frontline homeless agencies in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it. The policy team works to ensure we represent the voice of our members across all our strategic influencing. This is a dynamic role in which you'll oversee policy activity, build relationships with our members, service providers, local authorities, civil servants, parliamentarians, and other key strategic stakeholders, and drive forward the visibility and impact of our policy work. You will be responsible for line managing the Policy Managers alongside the development and advancing of our policy positions. You will work across the team and with colleagues across the organisation to support the delivery of influencing campaigns and activity. This role is pivotal to achieving our vision of ending homelessness. The successful candidate will be an excellent project manager, have strong communication and relationship building skills, experience in policy development, and knowledge of the current policy context in relation to homelessness. If you want to be at the forefront of change - this is the right job for you. Visit our Website for full details of the role and how to apply. We are actively seeking to increase our diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the team: The Advertising Team is reinventing advertising at eBay! We're creating innovative ad-tech solutions to optimize the ad monetization and experience on eBay. Our goal is to create a valuable experience for both buyers and sellers, while also driving performance for advertisers. To that end, we are innovating rapidly in the ad-tech space and there is no shortage of new challenges for motivated individuals. Additionally, as part of the Advertising Team, we are also reinventing our Stores and Social platforms, ensuring we also create delightful experiences for all our sellers and buyers in different areas of the product. Read about some of our products and recent work here: About the role: We are looking for a Sr. Program Manager to join one of the fastest growing teams at eBay. Your focus will be on creating a strategy, leading and managing a complex program within our Advertising organization, ensuring the delivery of ambitious roadmaps from inception to implementation. You'll get to partner with stakeholders horizontally and vertically within the organization - across product managers, engineers & technical leads, product marketing managers, sales and operations. The focus of this role will be on Advertising products, more specifically on Native experiences (mobile and tablet), as well as C2C customers and roadmaps. What you will accomplish: Act as a true leader and owner of your program by setting a strategy for the short and long-term success of the organization, ensuring optimal customer satisfaction. Influence, negotiate, unblock and make key decisions that will lead the teams to hit their targets. Analyze, understand and take next steps based on your program's metrics and competitive landscape. Anticipate, assess and manage issues and risks independently; perform as needed root cause analysis and recommend mitigation plans. Lead quarterly and annual planning processes to ensure your program's roadmap is successful. Lead key operating rhythms within the advertising team and between partner teams; improve processes and help solve partner concerns, even through ambiguity. Balance trade-offs between business needs with technical constraints; gaining consensus across partners along the way. Communicate and collaborate effectively, at all levels, including executive updates and presentations, and program documentation and tracking. Level up the organization through strong program management standards. What you will bring: Bachelor's degree in Business, Engineering, Computer Science or equivalent. 10+ years of working experience with partners within Program/Product/Engineering/Sales/Ops organizations. Minimum 5+ years' operating as a project/program manager in a product and tech environment. Solid technical background, allowing you to lead conversations and workflows with engineering teams. Solid experience working in an end to end, cross functional environment with engineering, design, product, sales, ops, and project management counterparts to deliver products/services. Capability of leading through influence, negotiation and information management and remaining execution focused; holding stakeholders accountable to greater goals regardless of level of seniority. Ability to operate independently with very little to no guidance, showing initiative even under unfamiliar or ambiguous circumstances. Ability to work well as a member of a global and highly integrated team composed of both technical and non-technical members. Willingness to be hands-on and do whatever is vital; while also training others on the team where additive to project success (ownership/apprenticeship mentality). Being clear and concise in both verbal and written communications including presentations (e.g., functional/technical specifications, status reports, etc.). Demonstrated track record of leading large-scale projects in a product environment from conception through completion Knowledge of Agile development practices and tools; prior experience with Lean and/or Six Sigma analytical techniques. Strong and positive culture, ethics and values, eager to show curiosity and learn from others. Ideally, proficient in tools such as Airtable, Jira, and Google Suite. The ideal candidate will have some Ads and/or E-commerce experience. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Jun 13, 2025
Full time
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the team: The Advertising Team is reinventing advertising at eBay! We're creating innovative ad-tech solutions to optimize the ad monetization and experience on eBay. Our goal is to create a valuable experience for both buyers and sellers, while also driving performance for advertisers. To that end, we are innovating rapidly in the ad-tech space and there is no shortage of new challenges for motivated individuals. Additionally, as part of the Advertising Team, we are also reinventing our Stores and Social platforms, ensuring we also create delightful experiences for all our sellers and buyers in different areas of the product. Read about some of our products and recent work here: About the role: We are looking for a Sr. Program Manager to join one of the fastest growing teams at eBay. Your focus will be on creating a strategy, leading and managing a complex program within our Advertising organization, ensuring the delivery of ambitious roadmaps from inception to implementation. You'll get to partner with stakeholders horizontally and vertically within the organization - across product managers, engineers & technical leads, product marketing managers, sales and operations. The focus of this role will be on Advertising products, more specifically on Native experiences (mobile and tablet), as well as C2C customers and roadmaps. What you will accomplish: Act as a true leader and owner of your program by setting a strategy for the short and long-term success of the organization, ensuring optimal customer satisfaction. Influence, negotiate, unblock and make key decisions that will lead the teams to hit their targets. Analyze, understand and take next steps based on your program's metrics and competitive landscape. Anticipate, assess and manage issues and risks independently; perform as needed root cause analysis and recommend mitigation plans. Lead quarterly and annual planning processes to ensure your program's roadmap is successful. Lead key operating rhythms within the advertising team and between partner teams; improve processes and help solve partner concerns, even through ambiguity. Balance trade-offs between business needs with technical constraints; gaining consensus across partners along the way. Communicate and collaborate effectively, at all levels, including executive updates and presentations, and program documentation and tracking. Level up the organization through strong program management standards. What you will bring: Bachelor's degree in Business, Engineering, Computer Science or equivalent. 10+ years of working experience with partners within Program/Product/Engineering/Sales/Ops organizations. Minimum 5+ years' operating as a project/program manager in a product and tech environment. Solid technical background, allowing you to lead conversations and workflows with engineering teams. Solid experience working in an end to end, cross functional environment with engineering, design, product, sales, ops, and project management counterparts to deliver products/services. Capability of leading through influence, negotiation and information management and remaining execution focused; holding stakeholders accountable to greater goals regardless of level of seniority. Ability to operate independently with very little to no guidance, showing initiative even under unfamiliar or ambiguous circumstances. Ability to work well as a member of a global and highly integrated team composed of both technical and non-technical members. Willingness to be hands-on and do whatever is vital; while also training others on the team where additive to project success (ownership/apprenticeship mentality). Being clear and concise in both verbal and written communications including presentations (e.g., functional/technical specifications, status reports, etc.). Demonstrated track record of leading large-scale projects in a product environment from conception through completion Knowledge of Agile development practices and tools; prior experience with Lean and/or Six Sigma analytical techniques. Strong and positive culture, ethics and values, eager to show curiosity and learn from others. Ideally, proficient in tools such as Airtable, Jira, and Google Suite. The ideal candidate will have some Ads and/or E-commerce experience. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Customer Success Manager - On-Site Evesham, Worcestershire 35,000- 45,000 DOE 23 Days Annual Leave + Bank Holidays BUPA Healthcare Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team. This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions , at a pivotal point of growth and transformation - including the rollout of HubSpot CRM . You'll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and account managers to align on customer strategy and objectives. CRM Transition: Support the business through its transition to HubSpot , helping to improve systems and customer tracking. What We're Looking For: 3-5 years' experience in a Customer Success, Account Management, or similar client-facing B2B role. Leadership experience with direct reports, or a strong desire and capability to step into people management. Excellent relationship-building and communication skills. Commercial acumen - comfortable identifying revenue opportunities and driving retention. Organised, adaptable, and proactive, with a collaborative approach to problem-solving. Experience with CRM systems; HubSpot knowledge is a bonus. Benefits: 35,000- 45,000 depending on experience 23 days holiday + bank holidays BUPA healthcare plan Company pension scheme Free on-site parking Career growth in a scaling tech business Friendly and supportive team culture This is a fantastic opportunity for a motivated and customer-focused professional to make a real impact and grow with the business. To find out more or apply, please get in touch - I'd love to hear from you.
Jun 13, 2025
Full time
Customer Success Manager - On-Site Evesham, Worcestershire 35,000- 45,000 DOE 23 Days Annual Leave + Bank Holidays BUPA Healthcare Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team. This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions , at a pivotal point of growth and transformation - including the rollout of HubSpot CRM . You'll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and account managers to align on customer strategy and objectives. CRM Transition: Support the business through its transition to HubSpot , helping to improve systems and customer tracking. What We're Looking For: 3-5 years' experience in a Customer Success, Account Management, or similar client-facing B2B role. Leadership experience with direct reports, or a strong desire and capability to step into people management. Excellent relationship-building and communication skills. Commercial acumen - comfortable identifying revenue opportunities and driving retention. Organised, adaptable, and proactive, with a collaborative approach to problem-solving. Experience with CRM systems; HubSpot knowledge is a bonus. Benefits: 35,000- 45,000 depending on experience 23 days holiday + bank holidays BUPA healthcare plan Company pension scheme Free on-site parking Career growth in a scaling tech business Friendly and supportive team culture This is a fantastic opportunity for a motivated and customer-focused professional to make a real impact and grow with the business. To find out more or apply, please get in touch - I'd love to hear from you.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company. Job Responsibilities In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction. Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators. Ensure customers adopt best practices for both running their digital program and in using our platform. Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences. Drive accountability for deliverables internally and among customer and partner teams. Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data. Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services. Coordinate appropriate resources for each meeting to obtain the desired outcome. Identify and develop opportunities for new usage of our product across organizational functions and business units. Educate and advise on potential use cases for new or unused features of our platform. Manage account issues and escalations. Maintain your own current functional knowledge and technical knowledge of our platform. Collaborate with services to produce and implement solutions to customer challenges. Collect product feedback and advocate for customer needs within the company. Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise. Knowledge and Experience 3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company. Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention. Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations. Experience working with web or mobile app product and development teams. Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies. Project and stakeholder management experience & skills. Education Bachelors degree and preferably further professional training in direct marketing a plus
Jun 13, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company. Job Responsibilities In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction. Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators. Ensure customers adopt best practices for both running their digital program and in using our platform. Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences. Drive accountability for deliverables internally and among customer and partner teams. Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data. Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services. Coordinate appropriate resources for each meeting to obtain the desired outcome. Identify and develop opportunities for new usage of our product across organizational functions and business units. Educate and advise on potential use cases for new or unused features of our platform. Manage account issues and escalations. Maintain your own current functional knowledge and technical knowledge of our platform. Collaborate with services to produce and implement solutions to customer challenges. Collect product feedback and advocate for customer needs within the company. Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise. Knowledge and Experience 3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company. Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention. Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations. Experience working with web or mobile app product and development teams. Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies. Project and stakeholder management experience & skills. Education Bachelors degree and preferably further professional training in direct marketing a plus
About the role The role requires an individual who is looking to work on one of the newest and most exciting sporting event series. The Sport division is a strong focus for CTM, with support from the wider business to encourage growth within the sector. The culture of the organisation is dynamic and committed to implementing new ideas from within that will benefit our loyal client base. This role will require a person that embraces the challenge of working within a competitive industry. A determined and enthusiastic person will in turn receive positive support and encouragement form everyone within the organisation to successfully grow the business. What you will be doing This role will be working on one specific major sporting event series, it provides exposure in all aspects of the delivery, you will work well under pressure and have meticulous attention to detail. You will love everything about operations, bringing an incredible work ethic, and enjoy the planning and delivery of a successful sporting event. You'll be juggling spreadsheets, rooming lists, and flight manifests whilst equally feeling comfortable talking to clients. Just as comfortable working with a team and using our systems as you are working individually with your own tasks and responsibilities. You'll also be happy working with suppliers old and new, and comfortable that a focus on profitability is in everything you do. The role will be high energy, engaging and fast paced. There will be plenty of customer interaction, where in person, over the phone or by email, delivering excellent customer service is what you will strive for. Reporting to the Project Director, these are some of the items you can expect to be doing and responsible for: • Contact suitable hotels within each location that meet the clients' requirements, standards and RFP needs. • Negotiate hotel rates at each location. • Provide full proposals for each location, outlining each hotel's offering, services and financials. • Contract negotiation. • Ensure all hotel contracts includes the required legal clauses language. • Manage all finance aspects of the contract, once signed. • Manage travel and rooming lists through CTM Sport's chosen software. • Track all amendments, cancellations and additions. • Create various reports for the client. • Finalise MASTER and IPO accounts. • Reconcile all events within the agreed timeframe. • Some overseas travel will be required. • This is not a 9-5 job. Given most of our operations take place outside of office hours, there is a need to flexibly support outside of office hours and weekends Skills and Experience Required • 3-5 years experience in the event/sport management industry. • Strong organisation skills. • Strong Microsoft Office skills, particularly in Excel. • SharePoint experience. • Events Air experience preferred. • Experience is manging high profile events, including managing several hotels during the same event. • Previous event onsite and face-to-face client interaction required. What we're looking for On top of all your organisational and communication talents, you'll be a great, fun person to work with. We are a positive and friendly team made up of people who support each other, and we are looking to add to our already fantastic team dynamic. You'll have: • A positive outlook and can-do attitude. • Strong attention to detail and accuracy in your work. • The ability to prioritise your workload and take direction to meet deadlines. • A passion for working as part of a team. • Great interpersonal skills for communicating with clients and colleagues via phone and email. • The ability to keep calm under pressure. • An unwavering commitment to the task. • The ability to identify and create profit opportunities. • High level of discretion. Why CTM? Reward & Recognition CTM's annual reward and recognition programme, CTM All Star Awards, takes our peer voted 'All Stars' on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM's High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders. Employee Wellbeing and Flexibility The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more. Sustainability Focus CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include: Annual Volunteer Day Leave to support a charity/cause of your choice Offsetting all CTM employees' travel Partnership with South Pole - supporting sustainable community projects (local & global) Paperless office initiatives & recycling options If you're considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today. CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner's Office. Our Data Protection Officer may be contacted at .
Jun 13, 2025
Full time
About the role The role requires an individual who is looking to work on one of the newest and most exciting sporting event series. The Sport division is a strong focus for CTM, with support from the wider business to encourage growth within the sector. The culture of the organisation is dynamic and committed to implementing new ideas from within that will benefit our loyal client base. This role will require a person that embraces the challenge of working within a competitive industry. A determined and enthusiastic person will in turn receive positive support and encouragement form everyone within the organisation to successfully grow the business. What you will be doing This role will be working on one specific major sporting event series, it provides exposure in all aspects of the delivery, you will work well under pressure and have meticulous attention to detail. You will love everything about operations, bringing an incredible work ethic, and enjoy the planning and delivery of a successful sporting event. You'll be juggling spreadsheets, rooming lists, and flight manifests whilst equally feeling comfortable talking to clients. Just as comfortable working with a team and using our systems as you are working individually with your own tasks and responsibilities. You'll also be happy working with suppliers old and new, and comfortable that a focus on profitability is in everything you do. The role will be high energy, engaging and fast paced. There will be plenty of customer interaction, where in person, over the phone or by email, delivering excellent customer service is what you will strive for. Reporting to the Project Director, these are some of the items you can expect to be doing and responsible for: • Contact suitable hotels within each location that meet the clients' requirements, standards and RFP needs. • Negotiate hotel rates at each location. • Provide full proposals for each location, outlining each hotel's offering, services and financials. • Contract negotiation. • Ensure all hotel contracts includes the required legal clauses language. • Manage all finance aspects of the contract, once signed. • Manage travel and rooming lists through CTM Sport's chosen software. • Track all amendments, cancellations and additions. • Create various reports for the client. • Finalise MASTER and IPO accounts. • Reconcile all events within the agreed timeframe. • Some overseas travel will be required. • This is not a 9-5 job. Given most of our operations take place outside of office hours, there is a need to flexibly support outside of office hours and weekends Skills and Experience Required • 3-5 years experience in the event/sport management industry. • Strong organisation skills. • Strong Microsoft Office skills, particularly in Excel. • SharePoint experience. • Events Air experience preferred. • Experience is manging high profile events, including managing several hotels during the same event. • Previous event onsite and face-to-face client interaction required. What we're looking for On top of all your organisational and communication talents, you'll be a great, fun person to work with. We are a positive and friendly team made up of people who support each other, and we are looking to add to our already fantastic team dynamic. You'll have: • A positive outlook and can-do attitude. • Strong attention to detail and accuracy in your work. • The ability to prioritise your workload and take direction to meet deadlines. • A passion for working as part of a team. • Great interpersonal skills for communicating with clients and colleagues via phone and email. • The ability to keep calm under pressure. • An unwavering commitment to the task. • The ability to identify and create profit opportunities. • High level of discretion. Why CTM? Reward & Recognition CTM's annual reward and recognition programme, CTM All Star Awards, takes our peer voted 'All Stars' on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM's High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders. Employee Wellbeing and Flexibility The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more. Sustainability Focus CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include: Annual Volunteer Day Leave to support a charity/cause of your choice Offsetting all CTM employees' travel Partnership with South Pole - supporting sustainable community projects (local & global) Paperless office initiatives & recycling options If you're considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today. CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner's Office. Our Data Protection Officer may be contacted at .
Job Title: Radar Lead Engineer Location: Warton Salary: £54,793 - £60,326 depending on experience What you'll be doing: Maintaining relationships with and managing Radar activities undertaken by our suppliers and partners Developing the next generation of radar systems across the engineering lifecycle, from requirements, technology maturation through to design, development and implementation Providing technical expertise, supporting and / or leading in radar development activities, as part of a multi-functional engineering team Leading and supporting a team of engineers and engaging with international counterparts to develop the next generation of radar system Managing the creation of Engineering documents that form part of the Systems Engineering process and inputs to engineering lifecycle reviews You'll also have people manager responsibilities in this role Your skills and experiences: Essential: Experience of working with Radio Frequency (RF) systems, with a strong preference for working with Radar Systems A degree in a STEM subject or equivalent relevant experience Systems engineering and engineering lifecycle experience Knowledge of systems engineering methods and tools (e.g. UML/SysML, MoDAF, MOOD, Matlab) Desirable: Experience of working in an agile environment Experience of working in early phases of the engineering lifecycle Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Mission Systems Delivery Team: This is an exciting role working in a fast-paced team on an advanced and highly capable sensing system which is at the heart of the next generation combat air systems. In this role, there is opportunity to work as a tri-national team and develop international relationships and experience international cultures. The role presents opportunities to develop sensing technologies, working with key partners & suppliers and customers and exposure to a wider range of internal and external stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 26th June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Jun 13, 2025
Full time
Job Title: Radar Lead Engineer Location: Warton Salary: £54,793 - £60,326 depending on experience What you'll be doing: Maintaining relationships with and managing Radar activities undertaken by our suppliers and partners Developing the next generation of radar systems across the engineering lifecycle, from requirements, technology maturation through to design, development and implementation Providing technical expertise, supporting and / or leading in radar development activities, as part of a multi-functional engineering team Leading and supporting a team of engineers and engaging with international counterparts to develop the next generation of radar system Managing the creation of Engineering documents that form part of the Systems Engineering process and inputs to engineering lifecycle reviews You'll also have people manager responsibilities in this role Your skills and experiences: Essential: Experience of working with Radio Frequency (RF) systems, with a strong preference for working with Radar Systems A degree in a STEM subject or equivalent relevant experience Systems engineering and engineering lifecycle experience Knowledge of systems engineering methods and tools (e.g. UML/SysML, MoDAF, MOOD, Matlab) Desirable: Experience of working in an agile environment Experience of working in early phases of the engineering lifecycle Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Mission Systems Delivery Team: This is an exciting role working in a fast-paced team on an advanced and highly capable sensing system which is at the heart of the next generation combat air systems. In this role, there is opportunity to work as a tri-national team and develop international relationships and experience international cultures. The role presents opportunities to develop sensing technologies, working with key partners & suppliers and customers and exposure to a wider range of internal and external stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 26th June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Location: RAAF Base Edinburgh Category: Leadership Roles Position Type: Permanent Job Reference: BOE/A No File Attached Share This: The Opportunity Boeing Defence Australia (BDA) provides Sustainment Support for the Royal Australian Air Force (RAAF) fleet of P-8A Poseidon aircraft. We are currently seeking an experienced Senior Project Manager (Change Manager) to join the team. As a key member of the P-8A Program leadership team, this role is integral to the successful delivery of P-8A change services delivered to the customer. Responsible for leading change and project management disciplines through the management of both technical and programmatic changes to ensure the optimal delivery and achievement of program goals in support of the RAAF P-8A Poseidon fleet. This role will be required to lead a highly effective team managing a portfolio of complex projects through the entire lifecycle. The Senior Project Manager will lead a team that performs three key services: Baseline Management - Defining the current state Project Management - Managing changes Platform Steward - Strategic decision support Importantly, the Senior Project Manager role will also lead a change management process that will oversee both acquisition and sustainment projects. The successful applicant will be required to have extensive project management knowledge and understand what is required to execute and deliver successful projects. The Senior Project Manager will pose a high level of communication and negotiation skills to facilitate open interaction between the customer, customer support teams, and key internal and external stakeholders. The Senior Project Manager will be required to develop and execute integrated programmatic plans, policies and procedures as well as providing input on programmatic business and technical strategies, goals, objectives. This senior management role will provide oversight and approval of change approaches, products and processes, managing, developing and motivating employees and front-line managers. This role offers an exciting opportunity that will be critical in managing an integrated set of baselines across the Weapon System to optimise resource availability through a repeatable and transparent change process. We encourage movement within the organisation; our aim is to nurture our existing employees and help them reach their full potential. JOIN OUR WINNING TEAM! Key skills and attributes will include a range of the following: The P-8A Program vision is the delivery of P-8A capability through a best for Defence culture in everything we do. In support of this vision, the program must work toward meeting the following four objectives: Mature Platform Steward behaviours via a deliberate strategy, Focus on what's important to the P-8A Capability, Ensure business discipline to support effective Platform Stewardship, and Deliver on our commitments to our people and our customer. The role requires strong leadership skills and effective management techniques to ensure that the co-ordination and prioritisation of program requirements are consistently met. The following functional competencies are important to this role: Skills and ability to collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources. Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of work goals. Builds rapport and trust among stakeholders and leverages the organization's dynamics to promote program goals by focusing on a shared vision. Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations. Applies this information in a way that contributes to the organizations strategic plan and bottom line. Processes information by evaluating statements or propositions for their validity, using inductive and deductive reasoning. Detects logical fallacies in arguments. The ability to achieve desired outcomes on projects, on-time and within budget. Ability to define the project, design and plan the project, and manage the project team. Ability to control and deliver project deliverables, project accounting and appraisal, and optimize the contribution of the people involved. Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. The following technical competencies are important to this role: Knowledge of Boeing's organizations, processes, program plans, policies and procedures, and products required to effectively perform functional responsibilities of the occupation. Knowledge of organizational development dynamics/principles (e.g. mitigate resistance to change, whole systems thinking and design, organization design and effectiveness). Knowledge of Project Management theory, concepts and principles (e.g. theory of constraints, critical path methodology, project risk management, triple constraints, project scope management, project management lifecycle etc.) contained in the Project Management Body of Knowledge (PMBOK R Guide). Knowledge of project planning principles and techniques to achieve desired outcomes on budget and on plan. Ability to define, design and plan projects, achieve project deliverables, and optimize the contributions of internal and external resources. Ability to support, lead, and delegate the project team's responsibilities and tasks through all stages of the project life cycle. Applicants must be an Australian Citizen and hold, or have ability to obtain, an Australian Defence security clearance. What's on offer? Boeing's success depends on developing and retaining top talent by creating an inclusive work environment where every teammate can perform at their best. Our teammates are guided by a set of values and behaviours that define how we work together to fulfill the company's mission to protect, connect and explore our world and beyond: Safety & Quality: We prioritize safety and quality at every step, and take responsibility for our important mission: Trust: Become part of a team that builds lasting trust through integrity, transparency, and a commitment to customer priorities. People Focus: Experience a supportive culture where collaboration and respect empower us to achieve our shared mission together. Ownership: Embrace accountability and take pride in your work as we strive for excellence in delivering outstanding products and services. Innovation: Transform challenges into opportunities with your curiosity and creativity as we shape the future of aerospace. If you are ready to take your career to new heights, we want to hear from you! To be successful you will have: At least 6-8 years of experience and demonstrated skills in managing projects to successful and timely completion, preferably within the Defence aviation environment. Formal tertiary qualifications in a STEM, Business or Management field, (project management experience may be substituted for tertiary education at the rate of no less than one year of experience for one year of education). Demonstrated leadership qualities and ability to exert influence at multiple organisational levels. High level communication (written and oral) and negotiation skills to facilitate open interaction between customer support teams and key internal and external stakeholders; Demonstrated experience in building successful relationships with a broad range of stakeholders. Understanding of airworthiness standards and the ADF's Technical Airworthiness Management system; Working exceptionally well in a team environment with outstanding interpersonal skills; Self-starter with initiative and problem-solving skills; Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process . click apply for full job details
Jun 13, 2025
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Location: RAAF Base Edinburgh Category: Leadership Roles Position Type: Permanent Job Reference: BOE/A No File Attached Share This: The Opportunity Boeing Defence Australia (BDA) provides Sustainment Support for the Royal Australian Air Force (RAAF) fleet of P-8A Poseidon aircraft. We are currently seeking an experienced Senior Project Manager (Change Manager) to join the team. As a key member of the P-8A Program leadership team, this role is integral to the successful delivery of P-8A change services delivered to the customer. Responsible for leading change and project management disciplines through the management of both technical and programmatic changes to ensure the optimal delivery and achievement of program goals in support of the RAAF P-8A Poseidon fleet. This role will be required to lead a highly effective team managing a portfolio of complex projects through the entire lifecycle. The Senior Project Manager will lead a team that performs three key services: Baseline Management - Defining the current state Project Management - Managing changes Platform Steward - Strategic decision support Importantly, the Senior Project Manager role will also lead a change management process that will oversee both acquisition and sustainment projects. The successful applicant will be required to have extensive project management knowledge and understand what is required to execute and deliver successful projects. The Senior Project Manager will pose a high level of communication and negotiation skills to facilitate open interaction between the customer, customer support teams, and key internal and external stakeholders. The Senior Project Manager will be required to develop and execute integrated programmatic plans, policies and procedures as well as providing input on programmatic business and technical strategies, goals, objectives. This senior management role will provide oversight and approval of change approaches, products and processes, managing, developing and motivating employees and front-line managers. This role offers an exciting opportunity that will be critical in managing an integrated set of baselines across the Weapon System to optimise resource availability through a repeatable and transparent change process. We encourage movement within the organisation; our aim is to nurture our existing employees and help them reach their full potential. JOIN OUR WINNING TEAM! Key skills and attributes will include a range of the following: The P-8A Program vision is the delivery of P-8A capability through a best for Defence culture in everything we do. In support of this vision, the program must work toward meeting the following four objectives: Mature Platform Steward behaviours via a deliberate strategy, Focus on what's important to the P-8A Capability, Ensure business discipline to support effective Platform Stewardship, and Deliver on our commitments to our people and our customer. The role requires strong leadership skills and effective management techniques to ensure that the co-ordination and prioritisation of program requirements are consistently met. The following functional competencies are important to this role: Skills and ability to collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources. Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of work goals. Builds rapport and trust among stakeholders and leverages the organization's dynamics to promote program goals by focusing on a shared vision. Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations. Applies this information in a way that contributes to the organizations strategic plan and bottom line. Processes information by evaluating statements or propositions for their validity, using inductive and deductive reasoning. Detects logical fallacies in arguments. The ability to achieve desired outcomes on projects, on-time and within budget. Ability to define the project, design and plan the project, and manage the project team. Ability to control and deliver project deliverables, project accounting and appraisal, and optimize the contribution of the people involved. Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. The following technical competencies are important to this role: Knowledge of Boeing's organizations, processes, program plans, policies and procedures, and products required to effectively perform functional responsibilities of the occupation. Knowledge of organizational development dynamics/principles (e.g. mitigate resistance to change, whole systems thinking and design, organization design and effectiveness). Knowledge of Project Management theory, concepts and principles (e.g. theory of constraints, critical path methodology, project risk management, triple constraints, project scope management, project management lifecycle etc.) contained in the Project Management Body of Knowledge (PMBOK R Guide). Knowledge of project planning principles and techniques to achieve desired outcomes on budget and on plan. Ability to define, design and plan projects, achieve project deliverables, and optimize the contributions of internal and external resources. Ability to support, lead, and delegate the project team's responsibilities and tasks through all stages of the project life cycle. Applicants must be an Australian Citizen and hold, or have ability to obtain, an Australian Defence security clearance. What's on offer? Boeing's success depends on developing and retaining top talent by creating an inclusive work environment where every teammate can perform at their best. Our teammates are guided by a set of values and behaviours that define how we work together to fulfill the company's mission to protect, connect and explore our world and beyond: Safety & Quality: We prioritize safety and quality at every step, and take responsibility for our important mission: Trust: Become part of a team that builds lasting trust through integrity, transparency, and a commitment to customer priorities. People Focus: Experience a supportive culture where collaboration and respect empower us to achieve our shared mission together. Ownership: Embrace accountability and take pride in your work as we strive for excellence in delivering outstanding products and services. Innovation: Transform challenges into opportunities with your curiosity and creativity as we shape the future of aerospace. If you are ready to take your career to new heights, we want to hear from you! To be successful you will have: At least 6-8 years of experience and demonstrated skills in managing projects to successful and timely completion, preferably within the Defence aviation environment. Formal tertiary qualifications in a STEM, Business or Management field, (project management experience may be substituted for tertiary education at the rate of no less than one year of experience for one year of education). Demonstrated leadership qualities and ability to exert influence at multiple organisational levels. High level communication (written and oral) and negotiation skills to facilitate open interaction between customer support teams and key internal and external stakeholders; Demonstrated experience in building successful relationships with a broad range of stakeholders. Understanding of airworthiness standards and the ADF's Technical Airworthiness Management system; Working exceptionally well in a team environment with outstanding interpersonal skills; Self-starter with initiative and problem-solving skills; Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process . click apply for full job details
We have an excellent opportunity for an experienced Head of Customer Insight & Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. It encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. We work a 35-hour week, Monday to Friday, 9am - 5pm. Key Responsibilities: Customer Insight Management: Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. Complaint Management: Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Quality Assessment: Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Decision Authority: Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. Individual responsibilities/tasks/Key Result areas Customer Insight Management: Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. Complaint management : Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction. Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches. Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence. Own the root cause analysis process and create transparency across the business. Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement. Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation. Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics. Quality Assessment: Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement. Design Authority Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. Your Profile Demonstrable commercial acumen and experience, mainly within a B2B environment Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others Excellent understanding of Financial services and the full regulatory environment Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change Proven ability to collaborate across multi-disciplinary teams Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure Successful experience in developing and retaining critical talent and building an effective team Ideally experience of managing and working in Risk/compliance or operational resilience Experience of operating at an executive level in a multinational, complex organisation Experience of building a team, leading and improving an organisation's capability High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business Experience preparing and presenting business reviews and strategic information at an executive level About AXA AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA. About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
Jun 13, 2025
Full time
We have an excellent opportunity for an experienced Head of Customer Insight & Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. It encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. We work a 35-hour week, Monday to Friday, 9am - 5pm. Key Responsibilities: Customer Insight Management: Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. Complaint Management: Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. Quality Assessment: Perform comprehensive quality assessments to ensure that service standards are consistently maintained. Implement quality control measures and develop improvement plans based on assessment results. Decision Authority: Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. Individual responsibilities/tasks/Key Result areas Customer Insight Management: Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. Complaint management : Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction. Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches. Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence. Own the root cause analysis process and create transparency across the business. Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement. Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation. Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics. Quality Assessment: Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement. Design Authority Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. Your Profile Demonstrable commercial acumen and experience, mainly within a B2B environment Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others Excellent understanding of Financial services and the full regulatory environment Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change Proven ability to collaborate across multi-disciplinary teams Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure Successful experience in developing and retaining critical talent and building an effective team Ideally experience of managing and working in Risk/compliance or operational resilience Experience of operating at an executive level in a multinational, complex organisation Experience of building a team, leading and improving an organisation's capability High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business Experience preparing and presenting business reviews and strategic information at an executive level About AXA AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA. About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
Do currently work in Construction? Are you a Traffic Marshall looking for a new opportunity? Also hold a CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the Godalming area. Role: Traffic Marshall Location: Godalming Pay rate: 16-16.50 per hour (dependant on experience) Fawkes & Reece contact: Lewis Jones ( Brighton office) The company: A well establish contractor that operates in various sectors such as the industrials, education, commercial and refurbishment space. The role: As the Traffic Marshall for the development, you will be responsible for: Working under the supervision and management of the Project Manager, Site Manager and Assistant Site Manager. Ensuring contractors are parking as per the site safety policy. Controlling flow of traffic when deliveries enter the site. Securing barrier protection around the site and making sure the fencing is secure. Please note there is no welfare responsibilities involved in this role. About you: Some previous experience is preferred but not essential. To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: You will need a current and valid CSCS card. Traffic Marshall / Vehicle Banksman qualification. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please do not hesitate to call Lewis on (phone number removed) for a confidential consultation.
Jun 13, 2025
Seasonal
Do currently work in Construction? Are you a Traffic Marshall looking for a new opportunity? Also hold a CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the Godalming area. Role: Traffic Marshall Location: Godalming Pay rate: 16-16.50 per hour (dependant on experience) Fawkes & Reece contact: Lewis Jones ( Brighton office) The company: A well establish contractor that operates in various sectors such as the industrials, education, commercial and refurbishment space. The role: As the Traffic Marshall for the development, you will be responsible for: Working under the supervision and management of the Project Manager, Site Manager and Assistant Site Manager. Ensuring contractors are parking as per the site safety policy. Controlling flow of traffic when deliveries enter the site. Securing barrier protection around the site and making sure the fencing is secure. Please note there is no welfare responsibilities involved in this role. About you: Some previous experience is preferred but not essential. To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: You will need a current and valid CSCS card. Traffic Marshall / Vehicle Banksman qualification. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please do not hesitate to call Lewis on (phone number removed) for a confidential consultation.
Head of Sales Training Portfolio are recruiting a fantastic, brand-new opportunity with our client, an award-wining, HR Software provider based in the heart of Manchester. The business provides people solutions to over 50,000 clients worldwide. Our client is looking for a new Head of Sales Training to join the business and drive the performance of the sales floor through the design and the delivery of an ongoing training and development plan, covering all aspects of the sales funnel. It's an incredible opportunity, for an individual, with a proven track record of delivering results in a high-energy sales environment to come into an already successful business and design and deliver an exceptional training programme, to ensure the performance and productivity of all salespeople is increased. The individual will have previous experience in a sales training environment as well as a telephone based, sales B2B Call Centre. The Head of Sales Training will be responsible for: To work in conjunction with the Sales Management teams, and Quality and Compliance to design and deliver the Sales induction training to all new sales recruits, ensuring that they have the knowledge, skills and motivation to meet the targets set. To design and deliver an ongoing coaching & training schedule for the sales floor to ensure a world-class sales function. To identify individual training needs and to effectively communicate with the Sales Management team and Head of department, to ensure that the performance and productivity of all salespeople is increased. To ensure training is in place to maximise productivity of sales by providing ongoing training in the use of Salesforce and keeping up to date with any developments and implementing across the department. To liaise with the Sales Manager to design and update all coaching /training course materials in-line with business needs. To ensure that all training is of a professional standard and that salespeople can meet the standard required by the business and achieve targets. To work with the Sales Manager, Head of department and the Quality and Compliance Assessor to ensure appropriate and ongoing team development and compliance is adhered to. To review effectiveness of Sales Training against company requirements, in terms of the appropriateness and quality of training courses. To review all course evaluation feedback, the effectiveness of the training and course outcomes and identify areas for improvement. To maintain up-to-date training records for all salespeople/management and review monthly with the Sales Manager and Head of department Identify trends and needs with regards to where further training may be required in conjunction with the Quality and Compliance Assessor and Sales Manager. To be able to communicate to the relevant floor Managers, Sales Manager and Head of department and provide constructive feedback when identifying issues as not meeting the required standards or potentially causing risk to the brand. We are looking for individuals who: Pro-active and self-motivated attitude with the ability to work and deliver under pressure. Organised with the ability to manage own workload daily. Outgoing personality, with strong organisational skills and a tenacious nature. Professional and intelligent approach to work. Able to prepare training plans based on the company training schedule Able to create training materials and documentation. Able to demonstrate experience & knowledge of the sales process. Experience of using a CRM system, Salesforce is essential. Excellent communication skills, both written and verbal. Able to motivate, inspire and develop others. Excellent rapport building skills. Flexible approach to work. What's in it for you? 25 Days Holiday, increasing after continuous service. Private health care cover after 5 years' service Medical Cash Plan Access to a EAP service Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products, online shopping and memberships Cycle 2 Work scheme after probationary period Achievable OTE earnings ( 60,000) Daily and weekly incentives inc. cash, Costa & Hello Fresh On site Gym 49646BGR INDMANS
Jun 13, 2025
Full time
Head of Sales Training Portfolio are recruiting a fantastic, brand-new opportunity with our client, an award-wining, HR Software provider based in the heart of Manchester. The business provides people solutions to over 50,000 clients worldwide. Our client is looking for a new Head of Sales Training to join the business and drive the performance of the sales floor through the design and the delivery of an ongoing training and development plan, covering all aspects of the sales funnel. It's an incredible opportunity, for an individual, with a proven track record of delivering results in a high-energy sales environment to come into an already successful business and design and deliver an exceptional training programme, to ensure the performance and productivity of all salespeople is increased. The individual will have previous experience in a sales training environment as well as a telephone based, sales B2B Call Centre. The Head of Sales Training will be responsible for: To work in conjunction with the Sales Management teams, and Quality and Compliance to design and deliver the Sales induction training to all new sales recruits, ensuring that they have the knowledge, skills and motivation to meet the targets set. To design and deliver an ongoing coaching & training schedule for the sales floor to ensure a world-class sales function. To identify individual training needs and to effectively communicate with the Sales Management team and Head of department, to ensure that the performance and productivity of all salespeople is increased. To ensure training is in place to maximise productivity of sales by providing ongoing training in the use of Salesforce and keeping up to date with any developments and implementing across the department. To liaise with the Sales Manager to design and update all coaching /training course materials in-line with business needs. To ensure that all training is of a professional standard and that salespeople can meet the standard required by the business and achieve targets. To work with the Sales Manager, Head of department and the Quality and Compliance Assessor to ensure appropriate and ongoing team development and compliance is adhered to. To review effectiveness of Sales Training against company requirements, in terms of the appropriateness and quality of training courses. To review all course evaluation feedback, the effectiveness of the training and course outcomes and identify areas for improvement. To maintain up-to-date training records for all salespeople/management and review monthly with the Sales Manager and Head of department Identify trends and needs with regards to where further training may be required in conjunction with the Quality and Compliance Assessor and Sales Manager. To be able to communicate to the relevant floor Managers, Sales Manager and Head of department and provide constructive feedback when identifying issues as not meeting the required standards or potentially causing risk to the brand. We are looking for individuals who: Pro-active and self-motivated attitude with the ability to work and deliver under pressure. Organised with the ability to manage own workload daily. Outgoing personality, with strong organisational skills and a tenacious nature. Professional and intelligent approach to work. Able to prepare training plans based on the company training schedule Able to create training materials and documentation. Able to demonstrate experience & knowledge of the sales process. Experience of using a CRM system, Salesforce is essential. Excellent communication skills, both written and verbal. Able to motivate, inspire and develop others. Excellent rapport building skills. Flexible approach to work. What's in it for you? 25 Days Holiday, increasing after continuous service. Private health care cover after 5 years' service Medical Cash Plan Access to a EAP service Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products, online shopping and memberships Cycle 2 Work scheme after probationary period Achievable OTE earnings ( 60,000) Daily and weekly incentives inc. cash, Costa & Hello Fresh On site Gym 49646BGR INDMANS
NEW VACANCY! (PK8831) SALES / ACCOUNT MANAGER - PACKAGING WEST SUSSEX 38K- 40K + 8% Pension + 24 Days Holiday Monday To Friday: 9am to 5pm An established organisation in the packaging industry is seeking a dynamic Sales & Account Manager to join its commercial team. This role is instrumental in driving business growth by managing existing customer relationships and identifying new business opportunities across global markets. The successful candidate will work closely with cross-functional teams including marketing, procurement, quality assurance, and customer service, to deliver tailored solutions that support clients in highly regulated market environments. This is a high-autonomy role suited for a proactive professional who enjoys relationship-building, commercial strategy, and technical sales. Key Responsibilities: Account Management Develop and implement growth plans for existing accounts, identifying opportunities for upselling and cross-selling. Manage ongoing customer relationships by responding to inquiries, following up on proposals, and ensuring consistent engagement. Create accurate pricing proposals aligned with client requirements and manage negotiations to achieve mutual value. Provide regular account performance updates, including sales forecasts and project tracking. Conduct in-person client visits to maintain strong communication and understand evolving needs. Coordinate with internal teams to manage customer expectations around delivery schedules, inventory, and support. Continuously seek insights into customer goals and industry trends to enhance service and offerings. New Business Development; Identify and approach potential customers through outbound communication (calls, emails, social media, and meetings). Technical Sales Support CRM & Data Management Required Experience & Skills: Minimum of 3 years' experience in sales or account management, ideally in a technical or regulated industry, packaging experience would be beneficial. Proven track record of account growth and new business acquisition. Skilled in negotiation, pricing, and customer relationship management. Proficient with Microsoft Office and CRM platforms. Strong communication, presentation, and interpersonal skills. Detail-oriented with a focus on accuracy and organisation. Ability to work collaboratively across departments and contribute to broader commercial goals. Additional Requirements: Willingness to travel, including occasional international trips for customer meetings, trade shows, audits, or training. Strong commercial awareness and the ability to align customer needs with strategic goals. Comfortable navigating the intersection of sales, marketing, and business development to deliver value-driven outcomes. This is an excellent opportunity for a results-oriented professional who thrives in a customer-facing role and is passionate about supporting the pharmaceutical industry through tailored packaging solutions.
Jun 13, 2025
Full time
NEW VACANCY! (PK8831) SALES / ACCOUNT MANAGER - PACKAGING WEST SUSSEX 38K- 40K + 8% Pension + 24 Days Holiday Monday To Friday: 9am to 5pm An established organisation in the packaging industry is seeking a dynamic Sales & Account Manager to join its commercial team. This role is instrumental in driving business growth by managing existing customer relationships and identifying new business opportunities across global markets. The successful candidate will work closely with cross-functional teams including marketing, procurement, quality assurance, and customer service, to deliver tailored solutions that support clients in highly regulated market environments. This is a high-autonomy role suited for a proactive professional who enjoys relationship-building, commercial strategy, and technical sales. Key Responsibilities: Account Management Develop and implement growth plans for existing accounts, identifying opportunities for upselling and cross-selling. Manage ongoing customer relationships by responding to inquiries, following up on proposals, and ensuring consistent engagement. Create accurate pricing proposals aligned with client requirements and manage negotiations to achieve mutual value. Provide regular account performance updates, including sales forecasts and project tracking. Conduct in-person client visits to maintain strong communication and understand evolving needs. Coordinate with internal teams to manage customer expectations around delivery schedules, inventory, and support. Continuously seek insights into customer goals and industry trends to enhance service and offerings. New Business Development; Identify and approach potential customers through outbound communication (calls, emails, social media, and meetings). Technical Sales Support CRM & Data Management Required Experience & Skills: Minimum of 3 years' experience in sales or account management, ideally in a technical or regulated industry, packaging experience would be beneficial. Proven track record of account growth and new business acquisition. Skilled in negotiation, pricing, and customer relationship management. Proficient with Microsoft Office and CRM platforms. Strong communication, presentation, and interpersonal skills. Detail-oriented with a focus on accuracy and organisation. Ability to work collaboratively across departments and contribute to broader commercial goals. Additional Requirements: Willingness to travel, including occasional international trips for customer meetings, trade shows, audits, or training. Strong commercial awareness and the ability to align customer needs with strategic goals. Comfortable navigating the intersection of sales, marketing, and business development to deliver value-driven outcomes. This is an excellent opportunity for a results-oriented professional who thrives in a customer-facing role and is passionate about supporting the pharmaceutical industry through tailored packaging solutions.
Join us as a casual Security Officer in Lerwick where you will be required to carry out duties in a busy environment between Monday and Saturday, working regular sociable day shifts only that you can plan your life around at 1 site in Lerwick where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. SIA license essential. Your Time at Work Position: Casual Security Officer Location: Lerwick, Scotland Pay Rate: £12.60 per hour Hours: Casual - 0 hours contract Shifts: Days only - 8:45am to 5:15pm Your duties include: - Greeting staff and visitors - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are being adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G5) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jun 13, 2025
Seasonal
Join us as a casual Security Officer in Lerwick where you will be required to carry out duties in a busy environment between Monday and Saturday, working regular sociable day shifts only that you can plan your life around at 1 site in Lerwick where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. SIA license essential. Your Time at Work Position: Casual Security Officer Location: Lerwick, Scotland Pay Rate: £12.60 per hour Hours: Casual - 0 hours contract Shifts: Days only - 8:45am to 5:15pm Your duties include: - Greeting staff and visitors - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are being adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G5) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
The IT Architecture Governance Manager will ensure that the IT Architecture estate across Phoenix Group is governed in line with the IT Policy and the IT Control Framework. We have an incredible opportunity to join us here at Phoenix Group as a IT Architecture Governance Manager to join our Business & Enterprise Architecture team. Job Type: Permanent Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: 26/06/2025 Salary and benefits: £55,100 - £80,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We're Phoenix Group, we're a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet The Role The IT Architecture Governance Manager will ensure that the IT Architecture estate across Phoenix Group is governed in line with the IT Policy and the IT Control Framework to support the desire for faster execution. The role will focus on implementing and managing robust governance processes, specifically around the existing IT estate and new or changed services being introduced to the estate in line with business and regulatory requirements. Some of the Key Accountabilities for this role are: - Developing the Phoenix Group Technology Architectural Governance Framework - Operating and continuously improving IT Architecture Governance in line with IT Policy and IT Control Framework - Facilitating the review and approval of technical deliverables including IT Strategy, IT Roadmaps and Solution against Strategic direction and technical standards. - Ensuring IT Architecture Governance is demonstrably robust with clear traceability on decisions and approvals. - Providing a structured and efficient Exception Process - monitoring long standing or repeated exceptions with a view to finding long term 'compliant' solutions - Managing the IT Architecture Risk and Control framework including Action Plans and quarterly certification. What are we looking for? - Demonstrable understanding of enterprise architecture frameworks (e.g., TOGAF, COBIT) with the ability to leverage this knowledge and drive strategic alignment and ensure efficient enterprise architecture practices. - Proven experience in leading the implementation and enforcement of IT Governance Frameworks and IT Architecture Governance across a complex IT estate - Evidence of driving continuous improvement including the development of decisions, standards, patterns and guidance to accelerate the production of technical deliverables aligned to strategies, and standards - A comprehensive understanding of Security and Data handling principles and how these align to promoting secure and compliant architecture across the organisation - Knowledge of Financial Services and associated Regulator led controls We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Find out more about Guide for Candidates: Find or get answers from our colleagues:
Jun 13, 2025
Full time
The IT Architecture Governance Manager will ensure that the IT Architecture estate across Phoenix Group is governed in line with the IT Policy and the IT Control Framework. We have an incredible opportunity to join us here at Phoenix Group as a IT Architecture Governance Manager to join our Business & Enterprise Architecture team. Job Type: Permanent Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: 26/06/2025 Salary and benefits: £55,100 - £80,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We're Phoenix Group, we're a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet The Role The IT Architecture Governance Manager will ensure that the IT Architecture estate across Phoenix Group is governed in line with the IT Policy and the IT Control Framework to support the desire for faster execution. The role will focus on implementing and managing robust governance processes, specifically around the existing IT estate and new or changed services being introduced to the estate in line with business and regulatory requirements. Some of the Key Accountabilities for this role are: - Developing the Phoenix Group Technology Architectural Governance Framework - Operating and continuously improving IT Architecture Governance in line with IT Policy and IT Control Framework - Facilitating the review and approval of technical deliverables including IT Strategy, IT Roadmaps and Solution against Strategic direction and technical standards. - Ensuring IT Architecture Governance is demonstrably robust with clear traceability on decisions and approvals. - Providing a structured and efficient Exception Process - monitoring long standing or repeated exceptions with a view to finding long term 'compliant' solutions - Managing the IT Architecture Risk and Control framework including Action Plans and quarterly certification. What are we looking for? - Demonstrable understanding of enterprise architecture frameworks (e.g., TOGAF, COBIT) with the ability to leverage this knowledge and drive strategic alignment and ensure efficient enterprise architecture practices. - Proven experience in leading the implementation and enforcement of IT Governance Frameworks and IT Architecture Governance across a complex IT estate - Evidence of driving continuous improvement including the development of decisions, standards, patterns and guidance to accelerate the production of technical deliverables aligned to strategies, and standards - A comprehensive understanding of Security and Data handling principles and how these align to promoting secure and compliant architecture across the organisation - Knowledge of Financial Services and associated Regulator led controls We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Find out more about Guide for Candidates: Find or get answers from our colleagues:
Internal Sales Representative (m/f/x) Location: Gilberdyke Working hours: Full-time Founded in 1972, ELA Container has evolved into a global leader with over 1,400 employees across 24 locations worldwide, specializing in mobile room solutions. With a fleet of more than 60,000 circulating containers, our family-run business headquartered in Haren (Ems), Germany, is keen on extending our reach within the United Kingdom, a key market in our expansion strategy. We are seeking a dynamic and dedicated Internal Sales Manager (m/f/x) for our office in Gilberdyke. The UK, one of our newest and fastest growing markets, is developing and we are looking for people to contribute to our journey in the UK. Interested? Then we should get to know each other. For more information, please contact our local colleague, Steven Grant (Country Manager UK & Ireland) by email at or by mobile phone at . Your Future Role Support for sales representatives Contact person for new and existing customers Processing customer enquiries Preparation of sales projects Preparation of quotations and orders in collaboration with the specialist departments What You Bring to the Team Successfully completed commercial training as an industrial clerk, office management clerk, wholesale and foreign trade clerk (m/f/d) or similar qualifications Professional experience in internal sales, customer service or as a project assistant desirable Knowledge of MS Dynamics NAV or SAP desirable High customer orientation as well as independent and solution-orientated way of working Ability to work in a team and strong communication skills Confident handling of common means of communication Our Benefits - Because You're Our Priority at ELA Staff events: Expand your network at our regular employee events Flexible working hours: We offer you flexible working hours and the opportunity to work flextime Varying responsibilities: ELA offers you a diverse range of activities at a global company, informal interaction with one another, and a whole host of opportunities to incorporate your own ideas Permanent employment contract: Once ELA, always ELA. When you join our company, we want you to be a key member of the team, which is why we'll offer you a permanent contract 60% Working from home: You have the option to work up to 60% of your week from home Initial training: We organize an extensive onboarding program for you at our headquarters in Haren (Ems), so that you can get to know the entire company, our products, and our employees Postgraduate training: We'd like for you to continue developing, which is why we support your personal development with a tailored range of options. Dogs are welcome: There's no need to part ways with your four-legged friend at ELA, as you can simply bring your dog with you into the office if the situation allows. Corporate fitness UK: With wellhub, you have access to over 1,400 gyms, numerous apps and digital workouts across the UK How to Apply The best way to send us your application is via our careers portal at or by email to bewerbung(at)container.de. Please include your CV, your most relevant certificates and qualifications, and a few lines about yourself-what makes you unique, why you think we're a good fit, and how you heard about us. We'd also like to know your notice period and your salary expectations. The best way to get to know each other is in a personal interview. We look forward to hearing from you! Any Questions? Feel free to contact us-by email or via WhatsApp/SMS at .
Jun 13, 2025
Full time
Internal Sales Representative (m/f/x) Location: Gilberdyke Working hours: Full-time Founded in 1972, ELA Container has evolved into a global leader with over 1,400 employees across 24 locations worldwide, specializing in mobile room solutions. With a fleet of more than 60,000 circulating containers, our family-run business headquartered in Haren (Ems), Germany, is keen on extending our reach within the United Kingdom, a key market in our expansion strategy. We are seeking a dynamic and dedicated Internal Sales Manager (m/f/x) for our office in Gilberdyke. The UK, one of our newest and fastest growing markets, is developing and we are looking for people to contribute to our journey in the UK. Interested? Then we should get to know each other. For more information, please contact our local colleague, Steven Grant (Country Manager UK & Ireland) by email at or by mobile phone at . Your Future Role Support for sales representatives Contact person for new and existing customers Processing customer enquiries Preparation of sales projects Preparation of quotations and orders in collaboration with the specialist departments What You Bring to the Team Successfully completed commercial training as an industrial clerk, office management clerk, wholesale and foreign trade clerk (m/f/d) or similar qualifications Professional experience in internal sales, customer service or as a project assistant desirable Knowledge of MS Dynamics NAV or SAP desirable High customer orientation as well as independent and solution-orientated way of working Ability to work in a team and strong communication skills Confident handling of common means of communication Our Benefits - Because You're Our Priority at ELA Staff events: Expand your network at our regular employee events Flexible working hours: We offer you flexible working hours and the opportunity to work flextime Varying responsibilities: ELA offers you a diverse range of activities at a global company, informal interaction with one another, and a whole host of opportunities to incorporate your own ideas Permanent employment contract: Once ELA, always ELA. When you join our company, we want you to be a key member of the team, which is why we'll offer you a permanent contract 60% Working from home: You have the option to work up to 60% of your week from home Initial training: We organize an extensive onboarding program for you at our headquarters in Haren (Ems), so that you can get to know the entire company, our products, and our employees Postgraduate training: We'd like for you to continue developing, which is why we support your personal development with a tailored range of options. Dogs are welcome: There's no need to part ways with your four-legged friend at ELA, as you can simply bring your dog with you into the office if the situation allows. Corporate fitness UK: With wellhub, you have access to over 1,400 gyms, numerous apps and digital workouts across the UK How to Apply The best way to send us your application is via our careers portal at or by email to bewerbung(at)container.de. Please include your CV, your most relevant certificates and qualifications, and a few lines about yourself-what makes you unique, why you think we're a good fit, and how you heard about us. We'd also like to know your notice period and your salary expectations. The best way to get to know each other is in a personal interview. We look forward to hearing from you! Any Questions? Feel free to contact us-by email or via WhatsApp/SMS at .
WE'RE HIRING! Bupa Dental Care - Barnton Dental Nurse - Full Time (40 hours per week) ️ Join Kaye Armstrong, our fantastic Practice Manager, and become part of our friendly and supportive team! About the Role: Hours: Monday 7:45 AM - 5:15 PM Tuesday 7:45 AM - 2:15 PM Wednesday 7:45 AM - 5:15 PM Thursday 7:45 AM - 5:15 PM Friday 7:45 AM - 4:45 PM 1 Saturday per month (with a day off in the week!) What We Offer: GDC registration, DBS check & professional indemnity - covered by Bupa! A welcoming, family feel with the stability of a trusted healthcare brand. Industry-leading benefits (more on those below! ) About Our Practice: Our Barnton practice is a modern, well-equipped dental centre with a strong team spirit. Located in a convenient spot, we're easily accessible and surrounded by local amenities, including cafés , shops ️, and transport links -so you'll always have what you need nearby! Ready to take the next step in your career? Apply today and become part of our Bupa Dental Care family! As a Dental Nurse at Bupa, you'll benefit from exceptional development and opportunities and an experienced practice team around you - all in an environment built to help you succeed and feel comfortable coming to work. Qualified Dental Nurse skills and experience required for this role: GDC Registered Preferred Dentally experience Ensure CQC requirements are met Update patient records - digitally held Set up decontamination of instruments Provide clinical chair-side support to dentists Undertake some reception duties Willingness to provide exceptional patient care Your development at Bupa Dental Care We have introduced a career framework for dental nurses which links pay to skills, qualifications and progression. Dental nurses are central to the success of our practices, and we want you to feel valued and well-rewarded for your vital work. Our pay structure offers you clear career direction and professional development opportunities - should you wish to take them. If not, that's ok too, we know how challenging and rewarding a career in dental nursing is, we recognise this and we take action to make life easier for you. Your salary and benefits: We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care: Competitive pay rates which increase as you gain more experience. Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing. Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too. Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa's own wellbeing programme. Discounted dental insurance which can be extended to immediate family members. Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa's Menopause Plan. Wagestream - Access your income before payday, if and when you need it. You're supported from day one to learn, develop and encouraged to progress. We've established dental nurse career pathways leading to senior roles, free specialist training and offer free CPD. We cover your GDC registration, your DBS and professional indemnity - we'll save you hundreds of pounds so you can concentrate on delivering great patient care and building your dental career with us. And many more, just ask. So why wait? Apply now to be part of a brilliant team. To find out more about working with us, find us on LinkedIn and Facebook. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Bupa Dental Care is an equal opportunities employer
Jun 13, 2025
Full time
WE'RE HIRING! Bupa Dental Care - Barnton Dental Nurse - Full Time (40 hours per week) ️ Join Kaye Armstrong, our fantastic Practice Manager, and become part of our friendly and supportive team! About the Role: Hours: Monday 7:45 AM - 5:15 PM Tuesday 7:45 AM - 2:15 PM Wednesday 7:45 AM - 5:15 PM Thursday 7:45 AM - 5:15 PM Friday 7:45 AM - 4:45 PM 1 Saturday per month (with a day off in the week!) What We Offer: GDC registration, DBS check & professional indemnity - covered by Bupa! A welcoming, family feel with the stability of a trusted healthcare brand. Industry-leading benefits (more on those below! ) About Our Practice: Our Barnton practice is a modern, well-equipped dental centre with a strong team spirit. Located in a convenient spot, we're easily accessible and surrounded by local amenities, including cafés , shops ️, and transport links -so you'll always have what you need nearby! Ready to take the next step in your career? Apply today and become part of our Bupa Dental Care family! As a Dental Nurse at Bupa, you'll benefit from exceptional development and opportunities and an experienced practice team around you - all in an environment built to help you succeed and feel comfortable coming to work. Qualified Dental Nurse skills and experience required for this role: GDC Registered Preferred Dentally experience Ensure CQC requirements are met Update patient records - digitally held Set up decontamination of instruments Provide clinical chair-side support to dentists Undertake some reception duties Willingness to provide exceptional patient care Your development at Bupa Dental Care We have introduced a career framework for dental nurses which links pay to skills, qualifications and progression. Dental nurses are central to the success of our practices, and we want you to feel valued and well-rewarded for your vital work. Our pay structure offers you clear career direction and professional development opportunities - should you wish to take them. If not, that's ok too, we know how challenging and rewarding a career in dental nursing is, we recognise this and we take action to make life easier for you. Your salary and benefits: We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care: Competitive pay rates which increase as you gain more experience. Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing. Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too. Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa's own wellbeing programme. Discounted dental insurance which can be extended to immediate family members. Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa's Menopause Plan. Wagestream - Access your income before payday, if and when you need it. You're supported from day one to learn, develop and encouraged to progress. We've established dental nurse career pathways leading to senior roles, free specialist training and offer free CPD. We cover your GDC registration, your DBS and professional indemnity - we'll save you hundreds of pounds so you can concentrate on delivering great patient care and building your dental career with us. And many more, just ask. So why wait? Apply now to be part of a brilliant team. To find out more about working with us, find us on LinkedIn and Facebook. Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. Bupa Dental Care is an equal opportunities employer
Property Manager Property Manager - Leading company - East Croydon Are you looking for a career in Block Property Management? Do you have excellent customer service and organisational skills? Are you looking for a leading employer that can offer you structured training and a long term career in the Property sector? Our leading Property Management client are seeking a motivated and customer focused candidate they can train develop to become a successful Block Property Manager in the East Croydon office Working with an established and structured business with Private residential developments in the area, you will help play a key role by managing property portfolio in and around the South London area to ensure that customers get value for money and excellent customer support. My client offers: Structured training and support / paid qualifications and support Excellent working environment with structured development and progression Market leading company benefits and bonus scheme from day one Secure company with structured processes and procedures to help make you successful Salary neg depending on experience + 25 days holiday + bank holidays + birthday leave + bonus scheme Monday to Friday 9am - 5:30pm (37.5 hours) Flexible working / Hybrid working Main duties (training provided) Manage portfolio in accordance with regulations Dealing with client enquiries both via phone and email and taking the appropriate actions Attending client meetings and regular site visits Overseeing contractors performance and any maintenance issues Preparing and monitoring budgets Overseeing building compliance management Working with internal departments to ensure your building remain clean, save and pleasant for residents Experience Needed: Keen to build a career in Property Customer focused and approachable Organised and good time management skills Keen to learn, develop and progress a career Local to Bristol or with commutable distance Driver / Car (Mileage/expenses paid) For more details on this exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 13, 2025
Full time
Property Manager Property Manager - Leading company - East Croydon Are you looking for a career in Block Property Management? Do you have excellent customer service and organisational skills? Are you looking for a leading employer that can offer you structured training and a long term career in the Property sector? Our leading Property Management client are seeking a motivated and customer focused candidate they can train develop to become a successful Block Property Manager in the East Croydon office Working with an established and structured business with Private residential developments in the area, you will help play a key role by managing property portfolio in and around the South London area to ensure that customers get value for money and excellent customer support. My client offers: Structured training and support / paid qualifications and support Excellent working environment with structured development and progression Market leading company benefits and bonus scheme from day one Secure company with structured processes and procedures to help make you successful Salary neg depending on experience + 25 days holiday + bank holidays + birthday leave + bonus scheme Monday to Friday 9am - 5:30pm (37.5 hours) Flexible working / Hybrid working Main duties (training provided) Manage portfolio in accordance with regulations Dealing with client enquiries both via phone and email and taking the appropriate actions Attending client meetings and regular site visits Overseeing contractors performance and any maintenance issues Preparing and monitoring budgets Overseeing building compliance management Working with internal departments to ensure your building remain clean, save and pleasant for residents Experience Needed: Keen to build a career in Property Customer focused and approachable Organised and good time management skills Keen to learn, develop and progress a career Local to Bristol or with commutable distance Driver / Car (Mileage/expenses paid) For more details on this exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Description As a Team Leader - Pensions Projects at WTW you would be working on one off billable client projects across a large client with multiple schemes including DB / DC / Hybrid entitlements. You will be working alongside another Team Leader responsible for repeatable project deliveries, as well as a technical lead. You will have the opportunity to use your experience to date and to develop your career further. Managing a team of Analysts, you will be responsible for providing a professional, high-quality service to our clients and their members, managed through a rolling schedule of objectives and developing your team. If you are motivated, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment. As an industry leader, we offer fantastic opportunities for career progression. We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a generous salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, life insurance, private medical insurance, eye care vouchers and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. Most of our colleagues work in a" hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Role Plan and control all client-based billable projects and report progress to the client and WTW Operations Management. Monitor projects, large and small, and ensure reports are produced within agreed deadlines. Support repeatable project delivery team to enable delivery of new deliverables. Build and maintain technical, procedural and client knowledge through experience. Be a point of reference on project related queries. Spearhead the more complex/project work as required. Work with the Administration Manager and BAU administration team to improve operational efficiency and reduce costs e.g. automation, development and continued use of standard procedures. Ensure team members are fully informed of current events, procedural and benefit changes. Contribute to any change control process(es) and ensure accuracy of the process and delivery to time and cost. Including effort relating to testing and progression of the change to the live environment. Identify offshore opportunities, manage transition and quality control delivery. Identify potential billable project opportunities for presenting to client to maximise revenue. Identify and support potential process efficiency gains which are not client chargeable. On an on-going basis be the main contact with the client or relevant administration team, maintaining and developing all working relationships. Undertake and implement actions arising from Post Project reviews (PPR), working with the WTW Operations team to also conclude whether the change impacts other clients. Ensure client work is undertaken on time whilst adhering to our quality standards. Take ownership and accountability and monitor work allocation to ensure service level is achieved. Drive best practice and identify continuous improvements, beyond those arising from PPRs. Coach, mentor and drive colleague training, development, and team performance. Provide a high level of professionalism, both with internal and client contacts to promote our brand. Will have active involvement in recruitment and selection of colleagues. Work with your team and the business to create a positive working environment. Qualifications The Requirements Demonstrable track record in dealing with DC and/or DB occupational schemes. Prior experience of managing a team or experience of mentoring / training within a pensions administration environment. Interpersonal skills to include excellent written and verbal communication. Strong time management skills and the ability to organize and prioritise your tasks and those of your team. Computer literate. Take pride in your work with accuracy and adherence to a high level of quality being paramount. Progression in PMI qualification desirable. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email . You don't need to have an account in ATS to apply for the jobs. Once you click apply, get started right away by simply using your email. Your profile will be created and kept up to date automatically as you enter details for each of your job applications.
Jun 13, 2025
Full time
Description As a Team Leader - Pensions Projects at WTW you would be working on one off billable client projects across a large client with multiple schemes including DB / DC / Hybrid entitlements. You will be working alongside another Team Leader responsible for repeatable project deliveries, as well as a technical lead. You will have the opportunity to use your experience to date and to develop your career further. Managing a team of Analysts, you will be responsible for providing a professional, high-quality service to our clients and their members, managed through a rolling schedule of objectives and developing your team. If you are motivated, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment. As an industry leader, we offer fantastic opportunities for career progression. We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a generous salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, life insurance, private medical insurance, eye care vouchers and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. Most of our colleagues work in a" hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Role Plan and control all client-based billable projects and report progress to the client and WTW Operations Management. Monitor projects, large and small, and ensure reports are produced within agreed deadlines. Support repeatable project delivery team to enable delivery of new deliverables. Build and maintain technical, procedural and client knowledge through experience. Be a point of reference on project related queries. Spearhead the more complex/project work as required. Work with the Administration Manager and BAU administration team to improve operational efficiency and reduce costs e.g. automation, development and continued use of standard procedures. Ensure team members are fully informed of current events, procedural and benefit changes. Contribute to any change control process(es) and ensure accuracy of the process and delivery to time and cost. Including effort relating to testing and progression of the change to the live environment. Identify offshore opportunities, manage transition and quality control delivery. Identify potential billable project opportunities for presenting to client to maximise revenue. Identify and support potential process efficiency gains which are not client chargeable. On an on-going basis be the main contact with the client or relevant administration team, maintaining and developing all working relationships. Undertake and implement actions arising from Post Project reviews (PPR), working with the WTW Operations team to also conclude whether the change impacts other clients. Ensure client work is undertaken on time whilst adhering to our quality standards. Take ownership and accountability and monitor work allocation to ensure service level is achieved. Drive best practice and identify continuous improvements, beyond those arising from PPRs. Coach, mentor and drive colleague training, development, and team performance. Provide a high level of professionalism, both with internal and client contacts to promote our brand. Will have active involvement in recruitment and selection of colleagues. Work with your team and the business to create a positive working environment. Qualifications The Requirements Demonstrable track record in dealing with DC and/or DB occupational schemes. Prior experience of managing a team or experience of mentoring / training within a pensions administration environment. Interpersonal skills to include excellent written and verbal communication. Strong time management skills and the ability to organize and prioritise your tasks and those of your team. Computer literate. Take pride in your work with accuracy and adherence to a high level of quality being paramount. Progression in PMI qualification desirable. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email . You don't need to have an account in ATS to apply for the jobs. Once you click apply, get started right away by simply using your email. Your profile will be created and kept up to date automatically as you enter details for each of your job applications.