29 jobs found

Are you looking for an exciting new IT opportunity? Do you thrive on providing excellent customer service and are looking to develop 2nd line support experience? If so our client, based in High Wycombe, is seeking an ambitious and diligent IT Support Analyst to join their team. As the first point of contact you will gather details around any internal IT issues, resolve or escalate where necessary enabling staff to keep working without exception. The Technical Support Analyst will provide a proactive and accountable ethos, with the ability to build strong relationships across the organisation. In addition, responsibilities will include efficient support through 3rd parties for business intelligence systems, websites, network and servers, the finance system, the phone system and other 3rd party tools; ultimately ensuring maximum up time for all critical applications, systems and servers. They will assist in the rollout of in essential maintenance and the setup and delivery of new starter laptops and hardware. The successful candidate will need at least 2-3 years 1st Line IT Support experience for an enterprise environment where they have provided internal or on-site IT support. They will be an excellent verbal and written communicator with good interpersonal skills and hungry to progress their career to include 1st and 2nd line support in an enterprise environment. The following skills and commercial experience is essential: Good knowledge of the Microsoft desktop, Windows and Server operating systems Hardware ability to open a computer and confidently identify components Active Directory and Group Policy Experience MS Office Applications, MS Exchange 365, MS Teams & SharePoint Experience of supporting printers and printing solutions Wi-Fi and Networking solutions, VOIP and IVR telephony Any experience of Hyper-V, Azure AD and experience of supporting firewalls would be a distinct advantage, as well as some 2nd or 3rd line experience. This will be a hybrid role, with 4 days per week in the office and occasional visits to suppliers and data centre, so access to a car and valid UK driving license is essential. In return, our client offers a competitive salary based upon experience along with excellent benefits and a very realistic opportunity to develop your career in a fun and friendly environment.

We are currently recruiting an IT Support Analyst on a permanent basis for a expanding business based in Hemel Hempstead. You will be part of a busy internal IT Support Team supporting users across the UK remotely and also at desk side at head office providing 1st Line and 2nd Line Support for a range of IT software and hardware. You will ideally have previous experiencing working within a Service desk or as a Service Desk Analyst / 1st line Technical Support / IT Support Analyst and be confident working with Active Directory, Exchange and have had exposure to supporting LAN, WAN and Virtual Desktops. Please note this role is based in Hemel Hempstead and will be office based 5 days per week initially and 1 day working from home per week once fully trained. In return the company is offering a salary of up to £26,000 plus weekend on call (from home) 1 weekend in 5 offering £300 per weekend (£3000 per year plus) excellent benefits and a fantastic modern working environment.

Senior Desktop Analyst 3 months Milton Keynes - x5 days onsite 273.67 per day inside ir35 PRIMARY PURPOSE OF THE JOB The Senior Desktop Analyst role is responsible for providing all employees including field based staff with support for all VPN Desktops, Laptops, iPhones, iPads and all associated client based applications. They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained. The main part of the role is to maintain and update the laptop estate and support all mobile devices following the build and security design from the Digital Workplace Lead, they will also be available via the IT SOS (Support on Site) technical bar to effectively support the business in real time. This role reports to the Digital Workplace Lead. MAIN RESPONSIBILITIES Responsible for providing 2nd line IT support to business colleagues with laptops, printers and meeting room AV equipment. Responsible for provisioning and supporting iPhones & iPads to business colleagues and resolving associated incidents and service requests. Responsible for provisioning of laptops with VPN, Windows 10, configuring user profile, supporting business colleagues and initial handover. Producing and acting upon monthly reports showing Microsoft patching status, backups and antivirus status of laptops, desktops & meeting room devices to ensure there are no gaps in security patches and backups, remediating where required. Ensuring the IT Asset register is kept updated with all changes to hardware devices, correlate with a monthly export from Active Directory. Ensuring incidents and requests from senior management are correctly logged and resolved as a priority with outstanding issues escalated. Responsible for maintaining the IT Desktop Local Working Instructions (LWI) documents, creating new LWIs where necessary. Responsible for managing the digital workplace incident queue, prioritising incidents accordingly and managing incidents according to priority and urgency. Responsible for IT Desktop Problem Management queue in HPSM (HP Service Manager) and service requests in FS.GET, working on root cause of incidents and long term solutions. Responsible for keeping the laptop build image updated with the latest patches and software components Responsible for migrating the existing laptop build images to SCCM and simplifying the build process Assisting the Digital Workplace Lead in planning the migration of 1200+ laptops from Office 2016 to M365 (ProPlus) EDUCATION, TRAINING AND EXPERIENCE Essential Previous experience of rolling out M365 suite (ProPlus) to large laptop estate Previous experience of working with a largely remote laptop workforce Previous IT Desktop Support experience focusing on Windows clients and shrink wrap applications. Experience of working to agreed Service Level Agreements and managing incident support queues to resolution Experience of IT 2nd line support of Microsoft Office suite of products Experience of creating and maintaining laptop build images using SCCM Hardware technical support of Workstations, Laptops, printers, video conferencing and mobile phones Strong customer service focus Desirable Knowledge of antivirus products and configurations, McAfee MOVE & MVISION suites Previous experience working with video conferencing hardware and support using Microsoft Teams Experience of working in a highly regulated industry such as Finance ITIL Foundation Certification If this is the role for you please submit your CV at your earliest convenience. If you have not had a response within 2 weeks please take this as you have not been successful on this occasion.

This IT Desktop Support Analyst role is an excellent opportunity for those with a passion for technology and a knack for problem-solving. You will be a crucial part of the technology team, ensuring smooth operations within a thriving transport company. Client Details Our client, based in Nottingham, is a leading player in the transport industry with an employee base of over 2000 spread across various locations. They are known for their robust technological infrastructure and provide services to a diverse portfolio of sites across Nottinghamshire. Description The IT Desktop Support Analyst role will provide first-line and second-line support to internal users, resolving issues related to hardware, software, and networking. Escalate complex IT issues to senior team members as needed. Conduct routine checks and maintenance of PCs, laptops and peripheral devices. Install and configure new IT equipment and software. Contribute to IT-related projects and initiatives. Maintain an inventory of IT assets and equipment. Assist in training staff on the use of software and hardware. Ensure adherence to IT policies and procedures. Profile As the successful candidate for the IT Desktop Support Analyst role, you should have experience at a 2nd Line level in: Windows 11 Office365 Active Directory PC/laptop break-fix SCCM and/or InTune In addition, you will ideally have: A degree in Computer Science, Information Technology, or a related field. Excellent communication skills, both written and verbal. A customer-focused approach, with the ability to explain technical information in a non-technical way. Job Offer A competitive daily rate of 200 - 225 . A collaborative and supportive work environment. Opportunities for professional development within the transport industry.

To be 2nd line IT support to the business by resolving incidents raised to the Helpdesk. About the role JRRL are seeking enthusiastic and motivated Helpdesk Analyst to join our financial services client in their Bromley head office. The successful candidate will be responsible for supporting their internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email or via phone. About you You will have proven skills in technical analysis, resolving issues in a timely manner and taking ownership of tasks allocated to you. You should also be able to work effectively with 1st Line Support and escalate issues to 3rd Line Support when necessary. Key Responsibilities & Duties for the Helpdesk Analyst: Strong understanding of Microsoft operating systems (eg Windows 10, Windows server), networking and Active Directory Experience with troubleshooting MS Office, antivirus software Analyse, prioritise and fix all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configure/decommission users Build and configure desktops/laptops Monitor and check backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitor and check system logs Ensure anti-virus/anti-spam is current and kept up to date on all devices Assist 1st line where required Assist and participate in project work Ensure prioritisation of daily workload Assist with the rollout of software updates for both Head Office and Field users Oversee stock allocation in the Computer Room Knowledge, Skills and Experience for the Helpdesk Analyst: Good understanding of Windows 10/11 Good problem-solving skills Exceptional telephone manner Experience of problem management from initiation through to closure Experience on a Helpdesk/IT Support Portal Able to work unsupervised with 2nd line problems Good understanding of configuration of Active Directory Good understanding of MS Office 365 Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Basic understanding of networks Full driving licence and legally able to drive in the UK (desirable) Additional Information Assist in the systems maintenance tasks that cannot be performed during normal working hours. This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.

Senior IT Project Engineer - 45,000 - Bridgend - Great Opportunity! Role : Senior IT Project Engineer Location : Bridgend Salary : 40,000 - 45,000 + Car Allowance Interviewing Immediately - Apply Now My client's are looking for an experienced IT Project Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: On-site parking 22 days holidays + Bank holidays Holiday allowance rising with length of service. Company Pension scheme Car Allowance Paid Certifications Staff social events Work from home when project requirements allow Responsibilities: Execute hands-on installation and configuration of complex IT projects, including server migrations, networking setups, and cloud-based solutions as designed by our Technical Solutions Architects. Carry out Azure migrations, including Azure Virtual Desktop (AVD) and Microsoft 365 desktop transitions. Implement Microsoft 365 migrations covering Exchange Online, OneDrive Teams, and SharePoint, ensuring a smooth transition for end-users. Install and configure on-premises servers, VLANs, and network setups to meet specific client requirements. Implement and manage Layer 4 firewalls, particularly Sophos XGS, for robust network security. Set up and test hosted telephony systems, providing reliable communications solutions. Deploy WAN technologies, including leased lines and MPLS, ensuring consistent connectivity and performance. Implement solutions that meet security standards, including Cyber Essentials, as part of the installation process. Apply security hardening measures to Microsoft 365 environments, leveraging Secure Score to proactively identify and address vulnerabilities, and ensuring tenant environments meet best practice guidelines. Manage the installation process independently, coordinating with clients and the Project Manager to address installation specifics and adapt as needed to on-site conditions. Troubleshoot issues during installations and implement solutions to maintain project momentum and quality. Requirements: At least 5 years of experience in IT project installations, particularly within an MSP environment. Proven experience with Azure and Microsoft 365 migrations, including VNets, AVD, 365 Desktop, Exchange Online, Teams, and SharePoint. Strong knowledge of on-premises server installations, VLAN configurations, and advanced networking. Experience with Layer 4 firewalls, specifically Sophos XGS. Experience with hosted telephony solutions including Microsoft Teams (OC and DR). Knowledge of WAN technologies such as leased lines and MPLS. Familiarity with security accreditations, particularly Cyber Essentials. Industry certifications (e.g., Microsoft, CCNA). Ability to manage installation details independently and provide solutions during setup. Valid driver's license and willingness to travel as needed. The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen . removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately - Apply Now Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of TNS global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers you will aid a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day / night shifts) providing 24 x 7 x 365 operational support, you will be responsible for: Monitoring and management of the Global TNS Payments network. Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system Monitoring and troubleshooting of Linux servers hosting our payment application tools. Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity. Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket Engagement and management of 3rd party organisations in support of any given service incident Post incident impact analysis / support Support of change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes. Experience with Linux operating systems and command line interface Experienced with Cisco routers and switches able to log on and perform fault diagnosis Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols Analytical approach to fault-finding with proven ability to diagnose network problems Tenacious and inquisitive in investigating and applying corrective action Good personal organizational and developed time management skills Ability to work under pressure Professional working attitude strong ability to communicate effectively with local and remote team members Experience in a Technical Support/Net Ops environment Desirable skills ITIL knowledge / foundation certification TCPDump / Wireshark packet capturing Experience with the following: Fortinet FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

The role requires immediate starters for an initial 3-month fixed term employed contract, with possible extension or we will consider day rate contractors. This role is fully remote Role hours are 5am to 2pm and 1pm to 10pm What About the Role: To provide and maintain continuity of service for all desktop devices (hardware, software, and connectivity) for the customer and resolve any technical issues which may occur within agreed contractual service levels. What You'll Do: * Receive, scope, accurately log, and process each customer ticket to known and agreed processes. Carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation * For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. * Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise, and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. * Pro-actively monitor, review, and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. * Own tickets and ensure the customer or user is kept fully updated throughout its life cycle. * Utilize and update available Knowledge Bases to maximize the speed of resolution and improve customer satisfaction. * Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. * Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. * Maintain high standards of customer service at all times to encourage an excellent customer experience. * Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. * Ensure that all defined telephony and email service levels are met. What You'll Need: * At least 2 years' experience as a Service Desk Support for role holder to perform fully and effectively in the job * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Excellent use of MS Office Products. * Expert knowledge of call management systems, preferably ServiceNow. * Self-motivated with a willingness to learn and adapt to any new change or situation. * Detailed, methodical, and logical in their approach to problem solving. * Excellent interpersonal skills: ability to communicate with customers at all levels * Very good verbal and written communication skills * At least 2 years' experience in a Service Desk/customer support role. * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Germany language speaker B2, C1, C2 level. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

The role requires immediate starters for an initial 3-month contract with potential extensions. This role is fully remote Role hours are 5am to 2pm and 1pm to 10pm *Role is inside IR35 - Umbrella partners only* What About the Role: To provide and maintain continuity of service for all desktop devices (hardware, software, and connectivity) for the customer and resolve any technical issues which may occur within agreed contractual service levels. What You'll Do: * Receive, scope, accurately log, and process each customer ticket to known and agreed processes. Carry out fault diagnosis, call vetting and technical support to provide first line ticket resolution or escalation * For each customer ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue. * Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to either 2nd Line Support or the correct resolution group, with clear, concise, and detailed information recorded on the individual ticket, to enable efficient call management and resolution within SLA. * Pro-actively monitor, review, and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. * Own tickets and ensure the customer or user is kept fully updated throughout its life cycle. * Utilize and update available Knowledge Bases to maximize the speed of resolution and improve customer satisfaction. * Ensure that all activities, including any chases or follow ups, are added to call management toolsets, or any relevant customer databases to enable continuous support from ESP's Global Service Desks. * Proactively carry out call management in a priority order, with the goal of reducing tickets that are in jeopardy of breaching contractual obligations as well as managing customer expectations to reduce escalations and escalate in line with operating procedures where required. * Maintain high standards of customer service at all times to encourage an excellent customer experience. * Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket. * Ensure that all defined telephony and email service levels are met. What You'll Need: * At least 2 years' experience as a Service Desk Support for role holder to perform fully and effectively in the job * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Excellent use of MS Office Products. * Expert knowledge of call management systems, preferably ServiceNow. * Self-motivated with a willingness to learn and adapt to any new change or situation. * Detailed, methodical, and logical in their approach to problem solving. * Excellent interpersonal skills: ability to communicate with customers at all levels * Very good verbal and written communication skills * At least 2 years' experience in a Service Desk/customer support role. * Good understanding of IT networks & IT fundamentals. * CompTIA A+ and/or MCP accreditation or equivalent job experience. * Germany language speaker B2, C1, C2 level. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

IT 1st Line Support - £25,000 - Fantastic Training Role : IT 1st Line Support Location : Canterbury Salary : £20,000 - £25,000 + Fantastic TrainingInterviewing Immediately - Apply NowAre you looking to kick start your IT career? If so, I have read on!I have a fantastic opportunity for a junior IT support professional to get the chance to be exposed to the latest technology in the market. My client is looking for a 1st line technician with ideally a years' experience or someone who has right attitude who can quickly get up where the technically need to be.The perfect candidate will have 1 years' experience on a helpdesk and have strong troubleshooting skills. However as pointed out before, attitude is everything!There is fantastic training programme with paid for certifications to get you up to speed and progress you to 2nd - 3rd line support. There is also a market leading training programme that you will be enrolled in from day 1! This will last 5 weeks.Please do not hesitate and apply today, I am looking to move very fast with this position. Skills: IT Literate Troubleshooting Helpdesk Support Hardware - Printers/Laptops/Desktops/Mobile Devices/Routers/Switches Beneficial: 1 years IT experience Benefits: 5-week training plan Paid for certifications! Fantastic training programme Generous pension schemeThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at sean comThis role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately - Apply Now Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

2nd Line Desktop Support Cromwell Hospital, London Permanent Contract £25,000 - £35,000 (depending on exp.) + fantastic benefits Full time, 37.5 hours Shift times: 8:00am - 4:30pm and 10:30am-7:00pm rotational Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview The Support Analysts' role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. What you'll do: Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite problem resolution for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Install, configure, test, maintain, monitor, and troubleshoot physical servers and related hardware and software in order to deliver required infrastructure service levels. Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on. What you'll bring: Appropriate experience working within a 2nd line position Industry certifications in MCSA/E or MCITP is desirable Mac OS and troubleshooting experience is desirable Excellent technical knowledge of PC and desktop hardware, including printers, scanners, MFPs Knowledge of VOIP telephony Good knowledge of MS office applications, Office 365, Windows 7, Windows 10, Server 2008 / 2012 / 2016 Networking knowledge is advantageous Knowledge of virtual environment (Vmware) is advantageous Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You'll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in Time Type: Full time

Desktop Support Analyst 2nd Line Support Technician Type: Permanent Location: Euston (on site) Salary: Up to £30,000 per Annum Desktop Support Analyst will be working within the onsite Desktop Team and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer side to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also Support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. Experience required: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst / 2nd Line Support Technician / IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support / Second Line Support

Desktop Support Analyst - London (part remote working part office based) - £35,000-£38,000 per annum We are looking for a Desktop Support Analyst for a London-based, hybrid position (2-3 days in the office) to provide 1st and 2nd line desktop support for all IT requests, incidents and queries directed to the IT Service Desk for this public sector organisation. You will take ownership of these incidents, queries and requests and follow through until completion, taking any necessary actions to ensure resolution and delivering a high level of customer service to office-based and remote workers, ensuring they are responded to effectively and in line with service level targets.You will also contribute to assigned projects and provide support for IT projects as required, planning project work with your daily Service Desk work, prioritising your work accordingly. Experience Required Previous experience of providing effective 1st and 2nd line IT support within a similar sized organisation supporting a mixture of office-based, hybrid and remote workers. Technical knowledge and experience of supporting; Windows 10, Active Directory, Office 365, Office 365 Admin, Office 2016, Sharepoint, IE11, PowerShell, Azure AD, Checkpoint, Mimecast, SCCM, iPads, iPhones, laptop image creation and deployment. ITIL Service Management Foundation Certificate (desirable) Prince2, Agile, or similar project management qualification (desirable)

Desktop Support Engineer Type: Permanent Location: Gerrards Cross - On site role (Flexible after probation) Desktop Support Engineer to join an industry leading construction software company to be the first point of contact for all technical support related enquiries, requests and incidents raised by users. The chosen candidate will provide IT Support to business users and improve the business process, whilst providing an excellent customer experience. Essential Skills: Previous experience working?in a technical support role. A good knowledge of Microsoft Enterprise technology stack including Office365. Windows Operating Systems, Android Mobile Devices, and some Apple Laptops/Phones. End User Device configuration management (SCCM, Intune, Group Policy). A good general knowledge of computer technologies, hardware, and software. Understanding and operating within service level agreements, targets, and meeting KPI's. The ability to work under pressure, demonstrating drive and a positive approach to work Desirable Skills: Microsoft Server Operating Systems Linux Operating Systems Networks and communication protocols Virtualisation Understanding of SaaS and?hosted applications. IT Support Analyst/IT Support Technician/IT Support Engineer/ Technical Support Engineer/ IT Engineer/1st Line Support/2nd Line Support/ IT Support Desktop Support /IT Technician IT Service Engineer / Support Technician / Technical Support /IT Systems Engineer / IT Systems Support /First Line/Second Line

(Desktop Support Analyst (1st/2nd line) - £25,000+Bonus+Bens - Bristol/Hybrid My client are a leading Managed Service Provider with some of the countries top companies as their customers. Due to continued growth we are looking for a (Desktop Support Analyst (1st/2nd line) to join one of their customers who happens to be a leading Legal firm click apply for full job details

Spectrum IT's Fareham/Portsmouth based client are keen to recruit Contract IT 1st Line Analysts to join their busy and thriving IT Service Desk team. If you have excellent communication skills; previous IT support experience and love to provide a high level of customer service this could be the role for you! This is an initial 6 month contract role Umbrella/inside IR35 with strong potential to extend further into 2023. As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Please note this is a 5 day per week shift based role with hours between 8am-4pm, 9am-5pm and 10am-6pm. (Candidates will work approx. 1 weekend day every 3 weeks at part of the 1st Line team rota.) This is also a hybrid office-based role in the Portsmouth area, candidates must be within commuting distance and be happy to work on site 3 days per week. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of customer service via phone and email and provide 1st time resolutions for customer issues where possible. Provide technical troubleshooting support for desktop software and hardware technologies. Proactive monitoring of retail systems and Servers. Daily systems monitoring and administrative operational processes. Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers. Installation and configuration of hardware and software for in-store installations (occasional requirement). Excellent verbal and written communication skills will be paramount Knowledge, Skills & Experience: Previous experience in an IT support role at 1st line level Excellent communication skills Take pride in providing a high level of customer service Active Directory Windows 7-10 Office 365 Knowledge of Microsoft Operating Systems and Servers and Office packages Possess network infrastructure knowledge such as WiFi networks (beneficial) Experience of managing iOS devices/mobile devices (beneficial) Experience of SQL databases (or similar enterprise databases). Ability to schedule own workload prioritising to meet the business needs Capable of working on own initiative, with a proactive and organised approach For more information, please apply with an updated CV.