As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Benefits Company-provided healthcare A competitive annual leave allowance Flexible working options, including hybrid working arrangements Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your Role The Senior Manager - Events, EMEA is responsible for the end-to-end planning, execution, and evaluation of events that support the region's marketing and business objectives. This role plays a key part in delivering exceptional event experiences that are aligned with strategic priorities and integrated into the broader marketing mix. Working under the guidance of the Senior Manager - Events, EMEA - Team Lead the role requires strong project management skills, creativity, and a collaborative mindset to ensure events are delivered on time, on brand, and on budget. The Senior Events Manager will work closely with cross functional teams-including Segment Marketing, Distribution, GEM, Web, and Content-to ensure events amplify messaging and drive engagement across channels. The ideal candidate will bring a proactive, detail oriented approach to event delivery, with the ability to manage multiple projects simultaneously while contributing to the continuous improvement of event processes and outcomes. What you will be doing Plan and execute a range of strategic events across the EMEA region, ensuring alignment with marketing and business objectives Manage all aspects of event delivery, including budgeting, logistics, vendor coordination, stakeholder communication, and post-event analysis. Act as a strategic partner to Country/Segment Marketing, ensuring events are tailored to segment and local market needs. Collaborate closely with Distribution, GEM, Web, and Content teams to ensure events are integrated into broader campaigns and messaging Ensure brand consistency and high-quality execution across all event touchpoints, from pre-event promotion to on-site experience and follow-up. Ensure each event is in alignment with the brief's objectives, establish success metrics, and ensure KPIs are monitored; accordingly, gather feedback and analyse performance to demonstrate ROI and inform future planning Contribute to innovation by identifying new event formats, technologies, and engagement strategies to enhance attendee experience Support team-wide initiatives, sharing best practices and contributing to process improvements across the events function Maintain strong relationships with internal stakeholders and external vendors to ensure smooth collaboration and delivery. What you will bring Proven years of experience in end-to-end event planning and execution, ideally within a B2B marketing or corporate environment. Proven ability to manage multiple events simultaneously across different formats (in-person, virtual, hybrid) and geographies. Experience working with cross functional teams to align events with broader marketing strategies. Background in vendor management, logistics coordination, and budget oversight. Demonstrated success in delivering events that drive engagement, brand awareness, and measurable business outcomes. Experience working in a fast paced, matrixed organisation with multiple stakeholders. Solid understanding of event strategy, planning, and execution best practices. Familiarity with how events integrate into broader marketing campaigns and customer journeys. Knowledge of event technologies and platforms (e.g. Cvent, ON24, Pardot, Salesforce). Understanding of budget management, risk mitigation, and compliance in event delivery. Awareness of cultural nuances and logistical considerations across the EMEA region. Ability to analyse event performance data and apply insights to improve future events. Fluent in English, both written and spoken, additional European languages would be an advantage. Relevant experience, knowledge and attitude would gladly be considered in lieu of a bachelor's or master's degree. Comfortable travelling solo with occasional nights away from home . Confident and calm under pressure, adapt quickly to changing briefs and situations. Disability Confident Scheme Applicants who opt in to the Disability Confident Scheme and meet the 'minimum criteria' for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview - it does not automatically mean that applicants interviewed will gain employment with Invesco at that time. To apply through the Disability Confident Scheme, you'll need to firstly ensure you have applied for the role via our external careers page. Following this, you'll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for. Job Details Full Time / Part Time Full time Worker Type: Fixed Term Employee (Fixed Term) Job Exempt (Yes / No)Yes Workplace Model Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development. We want all of our candidates to shine during the application and selection process If this sounds like you, we'd love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to . Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments) Our commitment to the community & ESG We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience. Recruitment Agencies Invesco has an in house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly. Regulatory This position may fall in scope of one or multiple regimes/directives.
Jan 18, 2026
Full time
As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Benefits Company-provided healthcare A competitive annual leave allowance Flexible working options, including hybrid working arrangements Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your Role The Senior Manager - Events, EMEA is responsible for the end-to-end planning, execution, and evaluation of events that support the region's marketing and business objectives. This role plays a key part in delivering exceptional event experiences that are aligned with strategic priorities and integrated into the broader marketing mix. Working under the guidance of the Senior Manager - Events, EMEA - Team Lead the role requires strong project management skills, creativity, and a collaborative mindset to ensure events are delivered on time, on brand, and on budget. The Senior Events Manager will work closely with cross functional teams-including Segment Marketing, Distribution, GEM, Web, and Content-to ensure events amplify messaging and drive engagement across channels. The ideal candidate will bring a proactive, detail oriented approach to event delivery, with the ability to manage multiple projects simultaneously while contributing to the continuous improvement of event processes and outcomes. What you will be doing Plan and execute a range of strategic events across the EMEA region, ensuring alignment with marketing and business objectives Manage all aspects of event delivery, including budgeting, logistics, vendor coordination, stakeholder communication, and post-event analysis. Act as a strategic partner to Country/Segment Marketing, ensuring events are tailored to segment and local market needs. Collaborate closely with Distribution, GEM, Web, and Content teams to ensure events are integrated into broader campaigns and messaging Ensure brand consistency and high-quality execution across all event touchpoints, from pre-event promotion to on-site experience and follow-up. Ensure each event is in alignment with the brief's objectives, establish success metrics, and ensure KPIs are monitored; accordingly, gather feedback and analyse performance to demonstrate ROI and inform future planning Contribute to innovation by identifying new event formats, technologies, and engagement strategies to enhance attendee experience Support team-wide initiatives, sharing best practices and contributing to process improvements across the events function Maintain strong relationships with internal stakeholders and external vendors to ensure smooth collaboration and delivery. What you will bring Proven years of experience in end-to-end event planning and execution, ideally within a B2B marketing or corporate environment. Proven ability to manage multiple events simultaneously across different formats (in-person, virtual, hybrid) and geographies. Experience working with cross functional teams to align events with broader marketing strategies. Background in vendor management, logistics coordination, and budget oversight. Demonstrated success in delivering events that drive engagement, brand awareness, and measurable business outcomes. Experience working in a fast paced, matrixed organisation with multiple stakeholders. Solid understanding of event strategy, planning, and execution best practices. Familiarity with how events integrate into broader marketing campaigns and customer journeys. Knowledge of event technologies and platforms (e.g. Cvent, ON24, Pardot, Salesforce). Understanding of budget management, risk mitigation, and compliance in event delivery. Awareness of cultural nuances and logistical considerations across the EMEA region. Ability to analyse event performance data and apply insights to improve future events. Fluent in English, both written and spoken, additional European languages would be an advantage. Relevant experience, knowledge and attitude would gladly be considered in lieu of a bachelor's or master's degree. Comfortable travelling solo with occasional nights away from home . Confident and calm under pressure, adapt quickly to changing briefs and situations. Disability Confident Scheme Applicants who opt in to the Disability Confident Scheme and meet the 'minimum criteria' for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview - it does not automatically mean that applicants interviewed will gain employment with Invesco at that time. To apply through the Disability Confident Scheme, you'll need to firstly ensure you have applied for the role via our external careers page. Following this, you'll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for. Job Details Full Time / Part Time Full time Worker Type: Fixed Term Employee (Fixed Term) Job Exempt (Yes / No)Yes Workplace Model Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development. We want all of our candidates to shine during the application and selection process If this sounds like you, we'd love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to . Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments) Our commitment to the community & ESG We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience. Recruitment Agencies Invesco has an in house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly. Regulatory This position may fall in scope of one or multiple regimes/directives.
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is seeking a seasoned Principal Product Marketing Manager with deep cybersecurity expertise and strong regional market knowledge to lead product marketing strategy for the EMEA region. This individual will be a key partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape the local strategy for 1Password's identity, authentication, and Extended Access Management (XAM) offerings, including our Enterprise Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position is remote (UK preferred but open to candidates located in the EMEA region). What we're looking for Bachelor's or Master's degree in Marketing, Business, or a related technical field. Product marketing or cybersecurity certifications (e.g., Pragmatic Institute, PMA, Security+, Zero Trust frameworks). Experience working at cybersecurity vendors in identity, PAM, passwordless, or endpoint security spaces. Experience & Expertise 8+ years of B2B SaaS product marketing experience, with at least 5 years in cybersecurity. Proven track record driving go-to-market success in EMEA across multiple countries and languages. Deep understanding of identity and access security (IAM, SSO, authentication, MFA, zero trust, etc.). Demonstrated success supporting enterprise security solutions with complex buying cycles. Strategic & Cross-Functional Leadership Experience influencing product direction and go-to-market plans using customer and market insights. Ability to drive alignment across global and regional stakeholders in product, marketing, sales, and customer success. Skilled in leading cross-functional teams and managing projects in a high-growth, remote-first environment. Communication & Storytelling Strong written and verbal communication skills with the ability to translate technical details into compelling customer narratives. Fluent in English; additional European language(s) a plus (e.g., German, French, Dutch). What you can expect Regional Impact: Influence how organizations across EMEA adopt identity and authentication security. Global Collaboration: Work with a passionate, cross-functional team to shape the future of XAM globally. Growth Opportunity: Lead strategic product marketing initiatives in one of the fastest-growing regions for 1Password. Remote Flexibility: Be part of a people-first company that values work-life balance, inclusivity, and trust. Regional Strategy & Leadership Develop and own the EMEA-specific product marketing strategy to support regional sales targets and drive local adoption of 1Password's XAM solutions. Serve as a subject matter expert on cybersecurity trends, buyer behavior, and regulatory dynamics across key markets in EMEA (e.g., UK, Germany, France, Nordics, Middle East). Align closely with regional sales, partnerships, customer success, and field marketing teams to ensure cohesive messaging and go-to-market execution. Go-to-Market & Launch Execution Lead regional product launches and growth initiatives by tailoring global campaigns and messaging to local market needs. Support packaging, pricing, and positioning strategies for EMEA audiences, including translation and cultural adaptation. Customer & Competitive Insights Lead regional customer research, win/loss analysis, and segmentation to inform roadmap, marketing, and sales priorities. Monitor competitive landscape in EMEA, helping differentiate 1Password across a variety of industry verticals and customer profiles. Messaging & Enablement Develop clear and compelling narratives that position 1Password's identity and access solutions against legacy IAM systems and emerging authentication models. Enable EMEA sales and channel teams with localized training, assets, objection handling, and customer success stories. Thought Leadership & Advocacy Represent 1Password as a regional product expert and thought leader at webinars, conferences, analyst briefings, and customer advisory boards. Build relationships with key influencers, customers, and partners across the EMEA cybersecurity ecosystem. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. . click apply for full job details
Jan 18, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is seeking a seasoned Principal Product Marketing Manager with deep cybersecurity expertise and strong regional market knowledge to lead product marketing strategy for the EMEA region. This individual will be a key partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape the local strategy for 1Password's identity, authentication, and Extended Access Management (XAM) offerings, including our Enterprise Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position is remote (UK preferred but open to candidates located in the EMEA region). What we're looking for Bachelor's or Master's degree in Marketing, Business, or a related technical field. Product marketing or cybersecurity certifications (e.g., Pragmatic Institute, PMA, Security+, Zero Trust frameworks). Experience working at cybersecurity vendors in identity, PAM, passwordless, or endpoint security spaces. Experience & Expertise 8+ years of B2B SaaS product marketing experience, with at least 5 years in cybersecurity. Proven track record driving go-to-market success in EMEA across multiple countries and languages. Deep understanding of identity and access security (IAM, SSO, authentication, MFA, zero trust, etc.). Demonstrated success supporting enterprise security solutions with complex buying cycles. Strategic & Cross-Functional Leadership Experience influencing product direction and go-to-market plans using customer and market insights. Ability to drive alignment across global and regional stakeholders in product, marketing, sales, and customer success. Skilled in leading cross-functional teams and managing projects in a high-growth, remote-first environment. Communication & Storytelling Strong written and verbal communication skills with the ability to translate technical details into compelling customer narratives. Fluent in English; additional European language(s) a plus (e.g., German, French, Dutch). What you can expect Regional Impact: Influence how organizations across EMEA adopt identity and authentication security. Global Collaboration: Work with a passionate, cross-functional team to shape the future of XAM globally. Growth Opportunity: Lead strategic product marketing initiatives in one of the fastest-growing regions for 1Password. Remote Flexibility: Be part of a people-first company that values work-life balance, inclusivity, and trust. Regional Strategy & Leadership Develop and own the EMEA-specific product marketing strategy to support regional sales targets and drive local adoption of 1Password's XAM solutions. Serve as a subject matter expert on cybersecurity trends, buyer behavior, and regulatory dynamics across key markets in EMEA (e.g., UK, Germany, France, Nordics, Middle East). Align closely with regional sales, partnerships, customer success, and field marketing teams to ensure cohesive messaging and go-to-market execution. Go-to-Market & Launch Execution Lead regional product launches and growth initiatives by tailoring global campaigns and messaging to local market needs. Support packaging, pricing, and positioning strategies for EMEA audiences, including translation and cultural adaptation. Customer & Competitive Insights Lead regional customer research, win/loss analysis, and segmentation to inform roadmap, marketing, and sales priorities. Monitor competitive landscape in EMEA, helping differentiate 1Password across a variety of industry verticals and customer profiles. Messaging & Enablement Develop clear and compelling narratives that position 1Password's identity and access solutions against legacy IAM systems and emerging authentication models. Enable EMEA sales and channel teams with localized training, assets, objection handling, and customer success stories. Thought Leadership & Advocacy Represent 1Password as a regional product expert and thought leader at webinars, conferences, analyst briefings, and customer advisory boards. Build relationships with key influencers, customers, and partners across the EMEA cybersecurity ecosystem. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. . click apply for full job details
Control Group Manager - Compliance, Associate / Director (AVP equivalent) Glasgow JR022232 We're seeking someone to join us a Control Group Manager - Compliance, Associate / Director. In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm's management of legal, regulatory and franchise risk. The EMEA Compliance Department is a service-oriented department which provides guidance and advice to all business and support staff at the Firm, including Sales & Trading, Research, Investment Banking, Global Capital Markets and Investment Management. The Department provides general transactional guidance and advice to Business Units and other staff, implements compliance policies as required, and provides training. It also undertakes surveillance activities and utilises exception reports to monitor and, where appropriate, investigate Firm, customer and employee trading activity. The Department is also called upon to render advice on legal requirements; the rules and regulations of statutory and SROs, exchanges, and other bodies; and Firm policies and procedures. Team Profile The Control Group is responsible for monitoring the Firm's Information Barriers, policies and procedures implemented to maintain said Information Barriers and pre clearance of certain business activities that may present potential conflicts of interest. The Research & Investment Banking coverage team within the group is primarily responsible for the review of Research, chaperoning and gatekeeping communications between Research and the Private Side as well as personal account trade pre clearances and the maintenance of the Firm's Watch and Restricted Lists. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role Ongoing Watch and Restricted List maintenance, including necessary interactions with private side deal team members or other relevant LCD or business unit contacts. Documentation and relevant notifications under the Firm's Wall Crossing policies and procedures. Review of Fixed Income and Equity Research against the Firm's Watch and Restricted List for compliance with relevant securities laws and with internal policies, such as the Firm's M&A Research Policy. Chaperoning and gatekeeping of permissible communications between Research and the Private Side under the Global Research Settlement and relevant internal policies and procedures. Employee trade pre clearances for business units or individuals subject to trade pre clearance with the Control Group due to their private side, Above the Wall or Over the Wall status. Primary Responsibilities a. Information Barriers/Conflict Management Ensure compliance with procedures designed to prevent conflicts of interest between Investment Banking and Sales & Trading, and Research activities conducted by the Firm. Closely monitor status of the Firm's Investment Banking including Capital Markets projects and maintain Watch List and Restricted List and related matters. b. Advice and Interpretation Provide advice and interpretation of Morgan Stanley's policies and regulatory requirements, particularly relating to Restricted List, communications between Research and Investment Banking, Employee Trading, and working with internal and external lawyers, providing advice on Takeover Code, US, UK and other laws and regulations. c. Other Participate in regional and global system and IT development projects aimed at enhancing the Control Group's surveillance program. Participate in audits and Annual Compliance Review as required. Update existing procedures and develop new policies on an ongoing basis. Assist in the enhancement of existing processes and work to develop new controls for oversight of Control Group processes. Provide supervisory review for sensitive research and act as a control check on other work items. Participate in training to business units. Liaise with business risk management teams and others in global compliance teams as required. d. Hours of Control Group Coverage Given the range of business units that the Control Group supports and the operational criticality of its services, the Control Group operates a shift system ensuring there is coverage from EMEA based staff from 7 am to 7 pm. These hours are managed through a shift structure which all team members participate in, and as with any business, coverage is also determined by team resource and workflow levels. In addition, the Control Group also offers a minimum level of critical weekend coverage to resolve urgent business related issues. Primary Contacts Due to the diverse and widespread nature of the team's role, the team members are in close constant contact with other staff from Legal and Compliance and various business units. Interaction can often be with very senior members of staff. The Firm runs a global Control Group and there is regular contact with staff in Hong Kong and New York. Supervision The successful candidate will report to the Local Control Group Manager who reports into the International Head of Control Group. Training needs for the individual would be reviewed regularly. What we're looking for Typically, 5+ years' relevant experience would generally be expected to find the skills required for this role. University graduate or equivalent degree (in business, accounting or law ideally). Familiarity with general UK and US compliance issues and relevant laws and regulations, e.g. US Securities Act and the UK Financial Services Act. Particular experience with insider dealing and Information Barrier issues, Market Abuse, Financial Promotion, Code of Market Conduct and applicable laws and regulations. Solid working knowledge of relevant product areas (e.g. Research, Investment Banking and Capital Markets, Sales & Trading) plus a good working knowledge of the main regulatory areas of focus for Control Group (e.g. Information Barriers, Insider Dealing & Market Abuse, US Research Settlement, LTOP, MAR etc.). Professionally mature and articulate. Good analytical and numerical skills. Good communication skills in order to present views to senior management and to explain technical requirements. Ability to remain focused under pressure, identify and set priorities for others, perform multiple tasks simultaneously. Able to develop strong relations with business units. Able to provide supervision of other staff and have experience of providing feedback and developing other team members. Experience of identifying, evaluating and implementing improvements that either increase the performance of the CG or improve risk management. Able to work both as a team player as well as independently. WHAT YOU CAN EXPECT FROM MORGAN STANLEY We are committed to maintaining the first class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Jan 17, 2026
Full time
Control Group Manager - Compliance, Associate / Director (AVP equivalent) Glasgow JR022232 We're seeking someone to join us a Control Group Manager - Compliance, Associate / Director. In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm's management of legal, regulatory and franchise risk. The EMEA Compliance Department is a service-oriented department which provides guidance and advice to all business and support staff at the Firm, including Sales & Trading, Research, Investment Banking, Global Capital Markets and Investment Management. The Department provides general transactional guidance and advice to Business Units and other staff, implements compliance policies as required, and provides training. It also undertakes surveillance activities and utilises exception reports to monitor and, where appropriate, investigate Firm, customer and employee trading activity. The Department is also called upon to render advice on legal requirements; the rules and regulations of statutory and SROs, exchanges, and other bodies; and Firm policies and procedures. Team Profile The Control Group is responsible for monitoring the Firm's Information Barriers, policies and procedures implemented to maintain said Information Barriers and pre clearance of certain business activities that may present potential conflicts of interest. The Research & Investment Banking coverage team within the group is primarily responsible for the review of Research, chaperoning and gatekeeping communications between Research and the Private Side as well as personal account trade pre clearances and the maintenance of the Firm's Watch and Restricted Lists. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role Ongoing Watch and Restricted List maintenance, including necessary interactions with private side deal team members or other relevant LCD or business unit contacts. Documentation and relevant notifications under the Firm's Wall Crossing policies and procedures. Review of Fixed Income and Equity Research against the Firm's Watch and Restricted List for compliance with relevant securities laws and with internal policies, such as the Firm's M&A Research Policy. Chaperoning and gatekeeping of permissible communications between Research and the Private Side under the Global Research Settlement and relevant internal policies and procedures. Employee trade pre clearances for business units or individuals subject to trade pre clearance with the Control Group due to their private side, Above the Wall or Over the Wall status. Primary Responsibilities a. Information Barriers/Conflict Management Ensure compliance with procedures designed to prevent conflicts of interest between Investment Banking and Sales & Trading, and Research activities conducted by the Firm. Closely monitor status of the Firm's Investment Banking including Capital Markets projects and maintain Watch List and Restricted List and related matters. b. Advice and Interpretation Provide advice and interpretation of Morgan Stanley's policies and regulatory requirements, particularly relating to Restricted List, communications between Research and Investment Banking, Employee Trading, and working with internal and external lawyers, providing advice on Takeover Code, US, UK and other laws and regulations. c. Other Participate in regional and global system and IT development projects aimed at enhancing the Control Group's surveillance program. Participate in audits and Annual Compliance Review as required. Update existing procedures and develop new policies on an ongoing basis. Assist in the enhancement of existing processes and work to develop new controls for oversight of Control Group processes. Provide supervisory review for sensitive research and act as a control check on other work items. Participate in training to business units. Liaise with business risk management teams and others in global compliance teams as required. d. Hours of Control Group Coverage Given the range of business units that the Control Group supports and the operational criticality of its services, the Control Group operates a shift system ensuring there is coverage from EMEA based staff from 7 am to 7 pm. These hours are managed through a shift structure which all team members participate in, and as with any business, coverage is also determined by team resource and workflow levels. In addition, the Control Group also offers a minimum level of critical weekend coverage to resolve urgent business related issues. Primary Contacts Due to the diverse and widespread nature of the team's role, the team members are in close constant contact with other staff from Legal and Compliance and various business units. Interaction can often be with very senior members of staff. The Firm runs a global Control Group and there is regular contact with staff in Hong Kong and New York. Supervision The successful candidate will report to the Local Control Group Manager who reports into the International Head of Control Group. Training needs for the individual would be reviewed regularly. What we're looking for Typically, 5+ years' relevant experience would generally be expected to find the skills required for this role. University graduate or equivalent degree (in business, accounting or law ideally). Familiarity with general UK and US compliance issues and relevant laws and regulations, e.g. US Securities Act and the UK Financial Services Act. Particular experience with insider dealing and Information Barrier issues, Market Abuse, Financial Promotion, Code of Market Conduct and applicable laws and regulations. Solid working knowledge of relevant product areas (e.g. Research, Investment Banking and Capital Markets, Sales & Trading) plus a good working knowledge of the main regulatory areas of focus for Control Group (e.g. Information Barriers, Insider Dealing & Market Abuse, US Research Settlement, LTOP, MAR etc.). Professionally mature and articulate. Good analytical and numerical skills. Good communication skills in order to present views to senior management and to explain technical requirements. Ability to remain focused under pressure, identify and set priorities for others, perform multiple tasks simultaneously. Able to develop strong relations with business units. Able to provide supervision of other staff and have experience of providing feedback and developing other team members. Experience of identifying, evaluating and implementing improvements that either increase the performance of the CG or improve risk management. Able to work both as a team player as well as independently. WHAT YOU CAN EXPECT FROM MORGAN STANLEY We are committed to maintaining the first class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting edge innovation for impactful results and experience unparalleled support on your journey to success. Following MarineTraffic and Spire Maritime acquisitions, Kpler Maritime Services leverages the world's most extensive AIS network to deliver unmatched visibility into global vessel activity. Our platform equips users with real time vessel tracking, detailed vessel characteristics, ownership networks, and rich operations data that power faster, more confident decision making. We are looking for a highly motivated Team Lead to lead the Sales Specialist on developing Maritime Team sales penetration globally, focused on expanding the adoption of our maritime products in EMEA as a direct contributor and globally as a manager, to strengthen our market position and ensure consistent revenue growth across existing clients in the physical and financial markets. Your mission is to: Own and grow a defined book of business for Kpler's Maritime products within the EMEA region - including existing Kpler clients. Manage and develop a team of 3 Sales Specialist across the globe to sell our maritime features to existing customers across their respective territories. Ensure the team develops and acts on defined Territory plans Manage the commercial pipeline for the team as well as your own, with the objective of driving value, maximizing revenue opportunities, and increasing spend within top-priority accounts. Gather insights on products and competitors directly from clients to inform strategy. Ensure the team keeps the CRM up-to-date with accurate notes and updates, and delivers an accurate forecast for each month and quarter. Support cross functional teams and share expertise to drive organizational success. Represent Kpler externally with professionalism and credibility. Collaborate with Account Managers on contracts and terms to secure profitable agreements while ensuring compliance with company policies. You will be a good match if you have/are: Bachelor's degree in Business, Marketing, or a related field (or equivalent professional experience). Strong experience in SaaS Sales roles in the maritime space. Experience working for technology/data vendors. 5+ years experience in a commercial role, with 2-3 years in a management role. Excellent communication and interpersonal skills. Willingness to travel as needed. Highly self motivated, disciplined, and able to thrive in unstructured, fast paced, and dynamic environments. A collaborative team player focused on long term business and team success. Fluency in English - other languages also beneficial. Strong negotiator. Proven ability to develop and train members of the team. We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don't meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements. Don't let the confidence gap stand in your way, we'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. By applying, I confirm that I have read and accept the Staff Privacy Notice
Jan 17, 2026
Full time
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting edge innovation for impactful results and experience unparalleled support on your journey to success. Following MarineTraffic and Spire Maritime acquisitions, Kpler Maritime Services leverages the world's most extensive AIS network to deliver unmatched visibility into global vessel activity. Our platform equips users with real time vessel tracking, detailed vessel characteristics, ownership networks, and rich operations data that power faster, more confident decision making. We are looking for a highly motivated Team Lead to lead the Sales Specialist on developing Maritime Team sales penetration globally, focused on expanding the adoption of our maritime products in EMEA as a direct contributor and globally as a manager, to strengthen our market position and ensure consistent revenue growth across existing clients in the physical and financial markets. Your mission is to: Own and grow a defined book of business for Kpler's Maritime products within the EMEA region - including existing Kpler clients. Manage and develop a team of 3 Sales Specialist across the globe to sell our maritime features to existing customers across their respective territories. Ensure the team develops and acts on defined Territory plans Manage the commercial pipeline for the team as well as your own, with the objective of driving value, maximizing revenue opportunities, and increasing spend within top-priority accounts. Gather insights on products and competitors directly from clients to inform strategy. Ensure the team keeps the CRM up-to-date with accurate notes and updates, and delivers an accurate forecast for each month and quarter. Support cross functional teams and share expertise to drive organizational success. Represent Kpler externally with professionalism and credibility. Collaborate with Account Managers on contracts and terms to secure profitable agreements while ensuring compliance with company policies. You will be a good match if you have/are: Bachelor's degree in Business, Marketing, or a related field (or equivalent professional experience). Strong experience in SaaS Sales roles in the maritime space. Experience working for technology/data vendors. 5+ years experience in a commercial role, with 2-3 years in a management role. Excellent communication and interpersonal skills. Willingness to travel as needed. Highly self motivated, disciplined, and able to thrive in unstructured, fast paced, and dynamic environments. A collaborative team player focused on long term business and team success. Fluency in English - other languages also beneficial. Strong negotiator. Proven ability to develop and train members of the team. We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don't meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements. Don't let the confidence gap stand in your way, we'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. By applying, I confirm that I have read and accept the Staff Privacy Notice
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is hybrid in our London office 3 days per week and is not eligible for remote work at this time. What you'll do as a Customer Success Manager at Vanta: Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. Liaise with Support to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business How to be successful in this role: Have 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of 150-170 accounts. Background in running a strategic book of business Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up Experience working in the security or compliance industry is a bonus! Fluency in German What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Jan 17, 2026
Full time
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is hybrid in our London office 3 days per week and is not eligible for remote work at this time. What you'll do as a Customer Success Manager at Vanta: Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. Liaise with Support to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business How to be successful in this role: Have 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of 150-170 accounts. Background in running a strategic book of business Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up Experience working in the security or compliance industry is a bonus! Fluency in German What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Jan 17, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
A digital sampling company based in London is seeking a German-speaking Customer Success Manager to work in a hybrid model. The successful candidate will manage campaigns, liaise with brand partners, and support team members. Ideal applicants will possess excellent interpersonal skills, strong problem-solving abilities, and 2-4 years of relevant experience. The role offers competitive benefits, including annual leave, training support, and wellness allowances.
Jan 17, 2026
Full time
A digital sampling company based in London is seeking a German-speaking Customer Success Manager to work in a hybrid model. The successful candidate will manage campaigns, liaise with brand partners, and support team members. Ideal applicants will possess excellent interpersonal skills, strong problem-solving abilities, and 2-4 years of relevant experience. The role offers competitive benefits, including annual leave, training support, and wellness allowances.
Posted Tuesday 16 December 2025 at 01:00 Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role: Security Officer Pay Rate: £13.85 per hour Shift Pattern: 4 on 4 off, nights Location: EC2M, London. Role Requirements: SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership: Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer(min 1year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Cooperate Security (min 1year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Jan 17, 2026
Full time
Posted Tuesday 16 December 2025 at 01:00 Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role: Security Officer Pay Rate: £13.85 per hour Shift Pattern: 4 on 4 off, nights Location: EC2M, London. Role Requirements: SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership: Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer(min 1year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Cooperate Security (min 1year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.75 per hour Shift Pattern: 4 on 4 off, nights only Location: WC1H, London Role Requirements: SIA License Benefits include Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5 year checkable work history IT literate - Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager. Always conduct yourself in a professional manner. Respond to emergencies. Deal with conflict in an appropriate manner if required. Write up incidents to the standard expected by Management. Carry out ID checks. Be vigilant to the Health and Safety risks. Work on own initiative. Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Jan 17, 2026
Full time
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.75 per hour Shift Pattern: 4 on 4 off, nights only Location: WC1H, London Role Requirements: SIA License Benefits include Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5 year checkable work history IT literate - Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager. Always conduct yourself in a professional manner. Respond to emergencies. Deal with conflict in an appropriate manner if required. Write up incidents to the standard expected by Management. Carry out ID checks. Be vigilant to the Health and Safety risks. Work on own initiative. Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Posted Tuesday 16 December 2025 at 01:00 Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role : Security Officer Pay Rate : £13.85 per hour Shift Pattern : WEEK 1: Wed/Thurs nights Sat/Sun Day, WEEK 2: Mon/Tues Nights Fri/Sat/Sun Nights Location : NW 1 , London . Role Requirements : SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership : Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer(min 1year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Cooperate Security (min 1year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both " Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Jan 17, 2026
Full time
Posted Tuesday 16 December 2025 at 01:00 Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role : Security Officer Pay Rate : £13.85 per hour Shift Pattern : WEEK 1: Wed/Thurs nights Sat/Sun Day, WEEK 2: Mon/Tues Nights Fri/Sat/Sun Nights Location : NW 1 , London . Role Requirements : SIA License Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Additional benefits we offer via our ReWard membership : Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have: Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer(min 1year) Excellent customer service and communication skills Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Cooperate Security (min 1year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties: Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both " Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. GENERAL MANAGER Summary / Primary Purpose The General Manager's primary responsibility is the creation of strategic business plans that will impact overall store performance metrics, customer service and lead to successful execution of initiatives. The General Manager sets the tone for the store environment through partnership with the Store Manager / Management Team and all store staff. It is the role of General Manager to exemplify excellence with all Coach Standards including Coach Service, operations and visual presentation along with modeling core competencies. The General Manager's leadership includes mentoring the Store Manager / Management Team through all performance management competencies and behavioral expectations. The General Manager partners with the Area Manager to evaluate store and market opportunities, establish goals, create and implement strategies that will impact store results and profitability. PROFILE Management Competencies and Behavioral Expectations SALES ABILITY/SKILLS Partners with Store Manager / Management Team to establish sales and productivity goals for the store and associates utilizing current business trends and forecasts Recognizes external economic factors/business trends and communicates plans for change to ensure goals are met Utilizes resources to effectively forecast sales plans Consistently ensures the execution of sales training programs Sets the example through role modeling Coach Service behaviors Creates a high energy, sales and service focused environment SERVICE ORIENTATION Evaluates the execution of the Service Leader role and provides coaching and feedback to ensure consistency with all members of management Empowers team to solve customer problems and meet customers' needs Ensures Service standards are achieved through appropriate labour scheduling PEOPLE DEVELOPMENT Identifies opportunities and creates action plans for the development of the Store Manager / Management Team; provides consistent coaching and feedback throughout implementation Enables Store Manager / Management Team to develop action plans for all levels of employees through shared evaluation of individual strengths and opportunities Develops realistic action plans and goals for team members career advancement, and communicates results to Area Manager in order to help fill openings in area / district SELF DEVELOPMENT Consistently asks for, and is open to feedback from supervisor, subordinates and peers Establishes sound business relationships with corporate partners, peer group and local village or centre management Acts on feedback from others to improve own performance or address development issues Achieves deadlines even in the face of obstacles or problems Adapts to constantly changing environment by changing own plan, schedules etc. Aware of own strengths and development needs and communicates them to supervisor Seeks out tasks beyond own job description LEADERSHIP Establishes relationships and is viewed as an expert by area/district by providing business insight and offering support Acts as advocate for the team Approaches challenges in direct and timely manner Takes educated risks when necessary, and challenges others as appropriate Able to motivate others to achieve results, and inspire team to follow lead Able to maintain composure even when faced with tough situations Maintains high level of integrity in business and relationships with others Consistently establishes and measures expectations for performance Maintains a confident and/or commanding floor presence Ensures that team understands company vision and business needs Takes on leadership role at store openings (per Area Manager request) Provide store support within area/district as directed by multi manager TEAMBUILDING Creates a positive, high energy and professional store environment by role modeling behavioral expectations Enables Store Manager / Management Team to take on a primary leadership role through consistent support of ideas and expectations Fosters environment of inclusion and creates partnerships with team members Proactively and consistently utilizes The Network and The Shop to source candidates for store and communicates Top Talent information to Multi Manager Able to identify training opportunities and evaluate the store's overall performance to select Top Talent and fill open positions promptly Support On-Boarding of new management team members within area/district (per Area Manger request) COMMUNICATION Demonstrates effective written, verbal, and non-verbal communication Communicates professionally with diplomacy and tact, and tailors style to impact specific audience Communicates effectively with direct reports, peers, supervisors, and corporate partners Demonstrates the ability to influence others and role models skill for the Store Manager / Management Team Ensures the team is able to effectively communicate with each other Ensures consistent use of Coach communication tools Practices effective active listening techniques Delivers difficult messages with objectivity while maintaining self-esteem Diffuses potential conflict by utilizing situation/behavior/impact model and able to redirect to achieve desired results STRATEGIC PLANNING/ORGANIZING/EXECUTION Anticipates potential obstacles or issues and develops solutions to overcome Appropriately allocates and monitors planned payroll hours according to business trends and scheduling needs. Creates long term hiring plans to meet forecasted sales plans Partners with Area Manager to implement processes that will impact store specific operations Works with Area Manager and corporate partners to ensure effective product flow Implements plans in a timely manner, and ensures team understanding Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results Develops systems to achieve goals, and able to redefine goals as appropriate Able to influence others to gain support to achieve goals and complete projects Effective use of planning and/or time management tools Effectively prioritizes business needs Delegates and follows-up to ensure key issues are addressed Tailors execution of company initiatives to environment INTEGRITY/PROFESSIONALISM Represents the brand appropriately in all situations Consistently ensures team compliance to company guidelines Appropriately reacts to unethical or unprofessional behavior Demonstrates professional ethics and instills them among all team members. Maintains professional demeanor even in times of stress Maintains objectivity and considers all points of view Maintains alignment with company goals and vision Additional Requirements Experience: 3 to 5 years previous Store Manager experience in a retail service environment Education: High School diploma or equivalent, college or university degree preferred Technical: Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook Physical: Ability to communicate effectively with customers and staff, maneuver sales floor, the ability to meet moderate stockroom lifting requirements, and store climbing requirements Schedule: Ability to work flexible schedule to meet the needs of the business, including nights, weekends and holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity . click apply for full job details
Jan 17, 2026
Full time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. GENERAL MANAGER Summary / Primary Purpose The General Manager's primary responsibility is the creation of strategic business plans that will impact overall store performance metrics, customer service and lead to successful execution of initiatives. The General Manager sets the tone for the store environment through partnership with the Store Manager / Management Team and all store staff. It is the role of General Manager to exemplify excellence with all Coach Standards including Coach Service, operations and visual presentation along with modeling core competencies. The General Manager's leadership includes mentoring the Store Manager / Management Team through all performance management competencies and behavioral expectations. The General Manager partners with the Area Manager to evaluate store and market opportunities, establish goals, create and implement strategies that will impact store results and profitability. PROFILE Management Competencies and Behavioral Expectations SALES ABILITY/SKILLS Partners with Store Manager / Management Team to establish sales and productivity goals for the store and associates utilizing current business trends and forecasts Recognizes external economic factors/business trends and communicates plans for change to ensure goals are met Utilizes resources to effectively forecast sales plans Consistently ensures the execution of sales training programs Sets the example through role modeling Coach Service behaviors Creates a high energy, sales and service focused environment SERVICE ORIENTATION Evaluates the execution of the Service Leader role and provides coaching and feedback to ensure consistency with all members of management Empowers team to solve customer problems and meet customers' needs Ensures Service standards are achieved through appropriate labour scheduling PEOPLE DEVELOPMENT Identifies opportunities and creates action plans for the development of the Store Manager / Management Team; provides consistent coaching and feedback throughout implementation Enables Store Manager / Management Team to develop action plans for all levels of employees through shared evaluation of individual strengths and opportunities Develops realistic action plans and goals for team members career advancement, and communicates results to Area Manager in order to help fill openings in area / district SELF DEVELOPMENT Consistently asks for, and is open to feedback from supervisor, subordinates and peers Establishes sound business relationships with corporate partners, peer group and local village or centre management Acts on feedback from others to improve own performance or address development issues Achieves deadlines even in the face of obstacles or problems Adapts to constantly changing environment by changing own plan, schedules etc. Aware of own strengths and development needs and communicates them to supervisor Seeks out tasks beyond own job description LEADERSHIP Establishes relationships and is viewed as an expert by area/district by providing business insight and offering support Acts as advocate for the team Approaches challenges in direct and timely manner Takes educated risks when necessary, and challenges others as appropriate Able to motivate others to achieve results, and inspire team to follow lead Able to maintain composure even when faced with tough situations Maintains high level of integrity in business and relationships with others Consistently establishes and measures expectations for performance Maintains a confident and/or commanding floor presence Ensures that team understands company vision and business needs Takes on leadership role at store openings (per Area Manager request) Provide store support within area/district as directed by multi manager TEAMBUILDING Creates a positive, high energy and professional store environment by role modeling behavioral expectations Enables Store Manager / Management Team to take on a primary leadership role through consistent support of ideas and expectations Fosters environment of inclusion and creates partnerships with team members Proactively and consistently utilizes The Network and The Shop to source candidates for store and communicates Top Talent information to Multi Manager Able to identify training opportunities and evaluate the store's overall performance to select Top Talent and fill open positions promptly Support On-Boarding of new management team members within area/district (per Area Manger request) COMMUNICATION Demonstrates effective written, verbal, and non-verbal communication Communicates professionally with diplomacy and tact, and tailors style to impact specific audience Communicates effectively with direct reports, peers, supervisors, and corporate partners Demonstrates the ability to influence others and role models skill for the Store Manager / Management Team Ensures the team is able to effectively communicate with each other Ensures consistent use of Coach communication tools Practices effective active listening techniques Delivers difficult messages with objectivity while maintaining self-esteem Diffuses potential conflict by utilizing situation/behavior/impact model and able to redirect to achieve desired results STRATEGIC PLANNING/ORGANIZING/EXECUTION Anticipates potential obstacles or issues and develops solutions to overcome Appropriately allocates and monitors planned payroll hours according to business trends and scheduling needs. Creates long term hiring plans to meet forecasted sales plans Partners with Area Manager to implement processes that will impact store specific operations Works with Area Manager and corporate partners to ensure effective product flow Implements plans in a timely manner, and ensures team understanding Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results Develops systems to achieve goals, and able to redefine goals as appropriate Able to influence others to gain support to achieve goals and complete projects Effective use of planning and/or time management tools Effectively prioritizes business needs Delegates and follows-up to ensure key issues are addressed Tailors execution of company initiatives to environment INTEGRITY/PROFESSIONALISM Represents the brand appropriately in all situations Consistently ensures team compliance to company guidelines Appropriately reacts to unethical or unprofessional behavior Demonstrates professional ethics and instills them among all team members. Maintains professional demeanor even in times of stress Maintains objectivity and considers all points of view Maintains alignment with company goals and vision Additional Requirements Experience: 3 to 5 years previous Store Manager experience in a retail service environment Education: High School diploma or equivalent, college or university degree preferred Technical: Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook Physical: Ability to communicate effectively with customers and staff, maneuver sales floor, the ability to meet moderate stockroom lifting requirements, and store climbing requirements Schedule: Ability to work flexible schedule to meet the needs of the business, including nights, weekends and holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity . click apply for full job details
Technical Support Specialist (Broadcast) - EMEA (Job Req ) UK Office, Reading, England, United Kingdom Job Description Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you're someone with integrity, commitment, and a strong drive to deliver great products, we'd love to hear from you. Job Overview: As a Technical Support Specialist, you will deliver expert assistance for Ross Video products both remotely and onsite. Support is provided via remote sessions, ticketing platforms, and phone calls as required. Your primary focus will be to help customers resolve technical and service-related challenges, ensuring each interaction results in a superior customer experience. By effectively addressing customer concerns and troubleshooting issues, you play a key role in empowering our clients to achieve their goals. You will collaborate with a diverse range of customers, contributing to their success and helping them make a meaningful impact on their audiences. Explore some of our customer success stories to see the difference you can make in this role. Who you report to: Manager, Technical Support and Commissioning Solutions - EMEA What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here. What the job is all about: Assist Customers with technical setup questions, troubleshooting efforts, and product specific solutions. Take ownership of customer issues reported and seeing problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Empowering our customers to get the most of their products and solutions. Ensure proper recording and closure of all issues through a tracking system Prepare accurate and timely reports, as needed Document knowledge in the form of knowledge base technical notes and articles Who you are: Technical background and knowledge of broadcast systems Customer service experience in a technical support environment Must be proficient in the English language (read, write, speak) Excellent troubleshooting and debugging skills Well-organized, very detail oriented, and able to work on multiple projects Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Keen attention to detail with accurate record keeping High initiative and well developed analytical skills Must be able to work with a team as well as independently Additional education and computer courses are strong assets Prior knowledge of Salesforce or similar CRM systems will be an asset Prior knowledge of Zendesk or other ticketing systems will be an asset SMPTE 2110 knowledge Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that's something we're passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. UK Office, Reading, England, United Kingdom
Jan 17, 2026
Full time
Technical Support Specialist (Broadcast) - EMEA (Job Req ) UK Office, Reading, England, United Kingdom Job Description Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you're someone with integrity, commitment, and a strong drive to deliver great products, we'd love to hear from you. Job Overview: As a Technical Support Specialist, you will deliver expert assistance for Ross Video products both remotely and onsite. Support is provided via remote sessions, ticketing platforms, and phone calls as required. Your primary focus will be to help customers resolve technical and service-related challenges, ensuring each interaction results in a superior customer experience. By effectively addressing customer concerns and troubleshooting issues, you play a key role in empowering our clients to achieve their goals. You will collaborate with a diverse range of customers, contributing to their success and helping them make a meaningful impact on their audiences. Explore some of our customer success stories to see the difference you can make in this role. Who you report to: Manager, Technical Support and Commissioning Solutions - EMEA What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here. What the job is all about: Assist Customers with technical setup questions, troubleshooting efforts, and product specific solutions. Take ownership of customer issues reported and seeing problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Empowering our customers to get the most of their products and solutions. Ensure proper recording and closure of all issues through a tracking system Prepare accurate and timely reports, as needed Document knowledge in the form of knowledge base technical notes and articles Who you are: Technical background and knowledge of broadcast systems Customer service experience in a technical support environment Must be proficient in the English language (read, write, speak) Excellent troubleshooting and debugging skills Well-organized, very detail oriented, and able to work on multiple projects Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Keen attention to detail with accurate record keeping High initiative and well developed analytical skills Must be able to work with a team as well as independently Additional education and computer courses are strong assets Prior knowledge of Salesforce or similar CRM systems will be an asset Prior knowledge of Zendesk or other ticketing systems will be an asset SMPTE 2110 knowledge Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that's something we're passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. UK Office, Reading, England, United Kingdom
Working in our EB1 business team, the role provides the opportunity to take ownership of existing high value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long-term relationships.You will use your partner management experience to maximise the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. In this role you will: Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Mentor, coach and motivate junior team members. Implement new processes and strategies and evolve existing procedures Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers' current, and potential future needs. Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner Onboard new customers, liaising with other teams to ensure a smooth process Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders. Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates. Personal Specification - the successful candidate will be: Determined and eager to embrace new experiences and responsibilities. A confident and empathetic communicator able to understand other's points of view Thrive on customer interaction and comfortable dealing with senior company executives. A natural planner with an organised mindset and approach to work Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector. 3 grades 'B's or above at A-Level are desirable although not essential. Minimum of 5 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience of managing and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Able to communicate confidently face to face and virtually. Experience in an IT, e-commerce, fintech, financial services or price comparison environment An appreciation of web/software development Experience of CRM and Google Analytics would be beneficial. Must be eligible to live and work in the UK and can identify with and commit to our company values: SMART We are innovative and strategic We find better ways to do things EFFICIENT We maximise productivity and value for money We minimise waste and duplication OPEN We are one team - diverse, loyal and respectful We welcome new ideas, challenge and change PASSIONATE We are ambitious, positive and driven We celebrate the success of our company and colleagues ACCOUNTABLE We are responsible, trustworthy and dependable We do what we say we will Remuneration: Seopa offers a competitive salary and benefits package, including: private medical insurance life assurance pension and opportunity for annual pension review health cashback plan hybrid working arrangements additional service-related holidays option to buy additional holidays cycle to work scheme full access to online learning system About Seopa This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - Quotezone.co.uk and Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019), three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023, 2024 and 2025.
Jan 17, 2026
Full time
Working in our EB1 business team, the role provides the opportunity to take ownership of existing high value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long-term relationships.You will use your partner management experience to maximise the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. In this role you will: Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Mentor, coach and motivate junior team members. Implement new processes and strategies and evolve existing procedures Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers' current, and potential future needs. Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner Onboard new customers, liaising with other teams to ensure a smooth process Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders. Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates. Personal Specification - the successful candidate will be: Determined and eager to embrace new experiences and responsibilities. A confident and empathetic communicator able to understand other's points of view Thrive on customer interaction and comfortable dealing with senior company executives. A natural planner with an organised mindset and approach to work Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector. 3 grades 'B's or above at A-Level are desirable although not essential. Minimum of 5 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience of managing and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Able to communicate confidently face to face and virtually. Experience in an IT, e-commerce, fintech, financial services or price comparison environment An appreciation of web/software development Experience of CRM and Google Analytics would be beneficial. Must be eligible to live and work in the UK and can identify with and commit to our company values: SMART We are innovative and strategic We find better ways to do things EFFICIENT We maximise productivity and value for money We minimise waste and duplication OPEN We are one team - diverse, loyal and respectful We welcome new ideas, challenge and change PASSIONATE We are ambitious, positive and driven We celebrate the success of our company and colleagues ACCOUNTABLE We are responsible, trustworthy and dependable We do what we say we will Remuneration: Seopa offers a competitive salary and benefits package, including: private medical insurance life assurance pension and opportunity for annual pension review health cashback plan hybrid working arrangements additional service-related holidays option to buy additional holidays cycle to work scheme full access to online learning system About Seopa This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands - Quotezone.co.uk and Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019), three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023, 2024 and 2025.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Jan 17, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Jan 16, 2026
Full time
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
A leading software company located in Greater London is seeking an EMEA Customer Success Manager to strengthen relationships with accounts across Europe, the Middle East, and Africa. The ideal candidate will have over 4 years in customer-facing support, particularly in the Legal Data Intelligence industry. The role involves driving product adoption and consulting on ROI opportunities. This position comes with comprehensive benefits including flexible working arrangements, parental leave, and a training investment program.
Jan 16, 2026
Full time
A leading software company located in Greater London is seeking an EMEA Customer Success Manager to strengthen relationships with accounts across Europe, the Middle East, and Africa. The ideal candidate will have over 4 years in customer-facing support, particularly in the Legal Data Intelligence industry. The role involves driving product adoption and consulting on ROI opportunities. This position comes with comprehensive benefits including flexible working arrangements, parental leave, and a training investment program.
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform. What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
Jan 16, 2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform. What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .
Overview It's never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that. We have an exciting opportunity for you to join our team as EMEA New Business Development Leader, Reporting to EMEA Sales Director, this Permanent position is based in the United Kingdom and offers regional coverage, allowing you to make a significant impact to our department and its growth. EMEA New Business Development Leader Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? iiPay is an award winning, high growth, innovative company based in UK, US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services. iiPay has an exciting opportunity for a motivated Business Development Leader who wants to maximize the potential of our existing customer base and drive new business revenue to help drive to our goal of 'Paying the Planet'. All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish. Role Overview Our highly motivated and passionate team members are at the heart of our success! The successful candidate is responsible for increasing our sales growth by driving new business across the EMEA region. This is an exciting opportunity to make your mark in this quota carrying role with uncapped commission! The successful candidate is responsible for managing new prospects, qualifying opportunities, leading and closing the sales process, and supporting continued client growth. Demonstrating and applying your experiences, you will have an influential seat in our high-growth sales team, helping us continue building on the success we have seen YTD! The BDM will work within and across departments to collaborate with Marketing, Commercial, Professional Services, and Operations throughout the lifecycle of a prospect to customer. Key objectives of the role Minimum of 3 years' experience with a proven target achieving track record Handle complex sales cycles and present the value proposition of our SaaS global payroll solution to achieve sales targets across the EMEA region. Work closely with Inside Sales and Marketing to prospect for potential new clients and convert the right organisations into qualified opportunities. Follow up and manage all assigned leads (from Inside Sales, website inquiries, third parties/referrals, etc.) or accelerated pipeline growth and new business closure. Work with the bid team to prepare proposals that speak to the prospect's requirements, needs, and objectives. Contribute to completing any RFQs to ensure on-point execution and compelling messaging and positioning to the end prospect. Develop a strategic selling approach for your market and each prospect; maintain a hunter mentality and pursue new territories to support our accelerated sales plans. Deliver discovery and solution demonstration during prospect meetings; prepare pricing proposals and lead commercial negotiations. Increase the company brand exposure by attending industry functions, such as association events and conferences, and provide feedback and information on market trends. Review progress against sales plan and activity plan with sales leadership. What are we looking for in you? Excellent communication, written and interpersonal skills, and a dynamic approach are essential to succeed in this role. The successful candidate will be results orientated and have a self-starter mentality. The individual will need to demonstrate the following: Experience in selling SaaS software or technology-enabled business services to organisations in excess of $25M in revenues Expertise in the global payroll marketplace desirable Experience selling into global organisations preferred, but primarily focused on EMEA-based HQs, with global footprints Proven track record in new business sales performance YoY Must have success selling through a complex and lengthy sales cycle, with multiple influencers and decision-makers Experience selling across numerous verticals and geographies with strong communication, interpersonal, and presentation skills to differing audiences and persona (HR, Payroll, Finance) Ability to create new markets and maximise territory opportunity Ability to work in a fast-paced, deadline-driven environment Ability to matrix manage key personnel across the business to support any client engagements If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
Jan 16, 2026
Full time
Overview It's never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that. We have an exciting opportunity for you to join our team as EMEA New Business Development Leader, Reporting to EMEA Sales Director, this Permanent position is based in the United Kingdom and offers regional coverage, allowing you to make a significant impact to our department and its growth. EMEA New Business Development Leader Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? iiPay is an award winning, high growth, innovative company based in UK, US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services. iiPay has an exciting opportunity for a motivated Business Development Leader who wants to maximize the potential of our existing customer base and drive new business revenue to help drive to our goal of 'Paying the Planet'. All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish. Role Overview Our highly motivated and passionate team members are at the heart of our success! The successful candidate is responsible for increasing our sales growth by driving new business across the EMEA region. This is an exciting opportunity to make your mark in this quota carrying role with uncapped commission! The successful candidate is responsible for managing new prospects, qualifying opportunities, leading and closing the sales process, and supporting continued client growth. Demonstrating and applying your experiences, you will have an influential seat in our high-growth sales team, helping us continue building on the success we have seen YTD! The BDM will work within and across departments to collaborate with Marketing, Commercial, Professional Services, and Operations throughout the lifecycle of a prospect to customer. Key objectives of the role Minimum of 3 years' experience with a proven target achieving track record Handle complex sales cycles and present the value proposition of our SaaS global payroll solution to achieve sales targets across the EMEA region. Work closely with Inside Sales and Marketing to prospect for potential new clients and convert the right organisations into qualified opportunities. Follow up and manage all assigned leads (from Inside Sales, website inquiries, third parties/referrals, etc.) or accelerated pipeline growth and new business closure. Work with the bid team to prepare proposals that speak to the prospect's requirements, needs, and objectives. Contribute to completing any RFQs to ensure on-point execution and compelling messaging and positioning to the end prospect. Develop a strategic selling approach for your market and each prospect; maintain a hunter mentality and pursue new territories to support our accelerated sales plans. Deliver discovery and solution demonstration during prospect meetings; prepare pricing proposals and lead commercial negotiations. Increase the company brand exposure by attending industry functions, such as association events and conferences, and provide feedback and information on market trends. Review progress against sales plan and activity plan with sales leadership. What are we looking for in you? Excellent communication, written and interpersonal skills, and a dynamic approach are essential to succeed in this role. The successful candidate will be results orientated and have a self-starter mentality. The individual will need to demonstrate the following: Experience in selling SaaS software or technology-enabled business services to organisations in excess of $25M in revenues Expertise in the global payroll marketplace desirable Experience selling into global organisations preferred, but primarily focused on EMEA-based HQs, with global footprints Proven track record in new business sales performance YoY Must have success selling through a complex and lengthy sales cycle, with multiple influencers and decision-makers Experience selling across numerous verticals and geographies with strong communication, interpersonal, and presentation skills to differing audiences and persona (HR, Payroll, Finance) Ability to create new markets and maximise territory opportunity Ability to work in a fast-paced, deadline-driven environment Ability to matrix manage key personnel across the business to support any client engagements If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
A leading AI firm in Greater London seeks an Enterprise Customer Success Manager. In this role, you will own value realization for customers, integrating our AI solutions into their workflows and fostering strong relationships with key stakeholders. Ideal candidates will have 3-4 years of experience in tech or SaaS, with a knack for adapting to high-speed growth. This position offers an unmatched opportunity for professional growth in a dynamic environment.
Jan 16, 2026
Full time
A leading AI firm in Greater London seeks an Enterprise Customer Success Manager. In this role, you will own value realization for customers, integrating our AI solutions into their workflows and fostering strong relationships with key stakeholders. Ideal candidates will have 3-4 years of experience in tech or SaaS, with a knack for adapting to high-speed growth. This position offers an unmatched opportunity for professional growth in a dynamic environment.
Senior Manager, Colleague Connections page is loaded Senior Manager, Colleague Connectionslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Purpose of the Role We are looking for a collaborative and strategic communicator to lead internal colleague connection programmes within our People Function. This role plays a key part in shaping how we connect with colleagues and support our culture, values, and business goals. What You'll Be Doing Design and deliver inclusive colleague connection programmes that align with the People Function's priorities and the wider Group internal communications strategy. Partner with internal communications colleagues to ensure consistent and effective messaging. Build strong relationships with business leaders to understand communication needs and provide expert advice on complex topics. Collaborate with teams across Corporate Affairs, Marketing, Government Relations, and the People Function to deliver joined-up communications. Prioritise and manage communication requests from the People Function, ensuring alignment with our internal communications model. Create clear, engaging, and accessible communications that support colleague engagement and deliver measurable outcomes. Evaluate the impact of colleague connection activities and recommend improvements to drive innovation and best practice. Champion our culture and values through authentic and inclusive communication. What We're Looking For Experience in internal communications, with a strong track record of stakeholder engagement and influencing at all levels. Ability to translate complex information into clear, compelling messages. A collaborative mindset and a passion for creating inclusive and engaging colleague experiences. A degree or equivalent experience is desirable.At LSEG, we're committed to building a workplace where everyone feels they belong. We value diverse perspectives and believe that inclusive communication is key to our success. You'll be part of a team that's shaping how we connect, engage, and grow together Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Jan 16, 2026
Full time
Senior Manager, Colleague Connections page is loaded Senior Manager, Colleague Connectionslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Purpose of the Role We are looking for a collaborative and strategic communicator to lead internal colleague connection programmes within our People Function. This role plays a key part in shaping how we connect with colleagues and support our culture, values, and business goals. What You'll Be Doing Design and deliver inclusive colleague connection programmes that align with the People Function's priorities and the wider Group internal communications strategy. Partner with internal communications colleagues to ensure consistent and effective messaging. Build strong relationships with business leaders to understand communication needs and provide expert advice on complex topics. Collaborate with teams across Corporate Affairs, Marketing, Government Relations, and the People Function to deliver joined-up communications. Prioritise and manage communication requests from the People Function, ensuring alignment with our internal communications model. Create clear, engaging, and accessible communications that support colleague engagement and deliver measurable outcomes. Evaluate the impact of colleague connection activities and recommend improvements to drive innovation and best practice. Champion our culture and values through authentic and inclusive communication. What We're Looking For Experience in internal communications, with a strong track record of stakeholder engagement and influencing at all levels. Ability to translate complex information into clear, compelling messages. A collaborative mindset and a passion for creating inclusive and engaging colleague experiences. A degree or equivalent experience is desirable.At LSEG, we're committed to building a workplace where everyone feels they belong. We value diverse perspectives and believe that inclusive communication is key to our success. You'll be part of a team that's shaping how we connect, engage, and grow together Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
