Product Support Engineer Aerospace Engineering Tewkesbury Permanent The Role - Product Support Engineer This is a fantastic opportunity for an engineering troubleshooter to join a highly successful and thriving aerospace engineering business in a returned unit's support engineering position. You will be leading on and linking technical investigations with customer engagement to ensure that issues are re click apply for full job details
Dec 16, 2025
Full time
Product Support Engineer Aerospace Engineering Tewkesbury Permanent The Role - Product Support Engineer This is a fantastic opportunity for an engineering troubleshooter to join a highly successful and thriving aerospace engineering business in a returned unit's support engineering position. You will be leading on and linking technical investigations with customer engagement to ensure that issues are re click apply for full job details
A dynamic technology company is seeking a Director of Customer Success to lead and develop the EMEA customer success team. The role includes designing scalable customer processes, driving adoption, retention, and growth, and collaborating cross-functionally. The ideal candidate will have over 10 years of experience in customer success, strong leadership skills, and a data-driven approach. This position offers competitive benefits and the freedom to work in a hybrid model, focusing on delivering exceptional customer experiences.
Dec 16, 2025
Full time
A dynamic technology company is seeking a Director of Customer Success to lead and develop the EMEA customer success team. The role includes designing scalable customer processes, driving adoption, retention, and growth, and collaborating cross-functionally. The ideal candidate will have over 10 years of experience in customer success, strong leadership skills, and a data-driven approach. This position offers competitive benefits and the freedom to work in a hybrid model, focusing on delivering exceptional customer experiences.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. Job description: The Role To co-ordinate the take on of new business and provide AML and operational s click apply for full job details
Dec 16, 2025
Full time
Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. Job description: The Role To co-ordinate the take on of new business and provide AML and operational s click apply for full job details
# Our Privacy Statement & Cookie Policy Senior Enterprise Account Executive - Legal and Compliance - London We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships. Position Overview: As an Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. The Senior Enterprise Account Executive is responsible for new business growth in existing accounts in his/her assigned account territory. It carries a monthly and annual sales quota based on new business sales through targeted upsell and cross sell campaigns of Thomson Reuters Legal and Compliance products which includes the market leading HighQ, Legal Tracker, Thought Trace, Practical Law, Westlaw, Regulatory Intelligence and Compliance Learning services. We are looking for an individual that can demonstrate self-sufficient success and the ability to find, manage and close high-value deals. About The Role: 1. Sales Strategy and Execution: Bachelor's degree in Business, Marketing, or related field 5+ years of experience in account management or sales in the software/technology industry Proven track record of meeting or exceeding sales targets Strong understanding of AI and software technology products and services Excellent communication, negotiation, and presentation skills Demonstrated ability in solution selling and strategic account planning Experience with CRM systems and sales analytics tools Preferred Qualifications: MBA or relevant advanced degree Experience in AI or machine learning industry Proven success in managing enterprise-level accounts Track record of developing and nurturing partner relationships Key Success Measures: Sales performance (quota achievement, revenue growth, win rate) Customer relationship management (satisfaction scores, retention rates, NPS) Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Dec 16, 2025
Full time
# Our Privacy Statement & Cookie Policy Senior Enterprise Account Executive - Legal and Compliance - London We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships. Position Overview: As an Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. The Senior Enterprise Account Executive is responsible for new business growth in existing accounts in his/her assigned account territory. It carries a monthly and annual sales quota based on new business sales through targeted upsell and cross sell campaigns of Thomson Reuters Legal and Compliance products which includes the market leading HighQ, Legal Tracker, Thought Trace, Practical Law, Westlaw, Regulatory Intelligence and Compliance Learning services. We are looking for an individual that can demonstrate self-sufficient success and the ability to find, manage and close high-value deals. About The Role: 1. Sales Strategy and Execution: Bachelor's degree in Business, Marketing, or related field 5+ years of experience in account management or sales in the software/technology industry Proven track record of meeting or exceeding sales targets Strong understanding of AI and software technology products and services Excellent communication, negotiation, and presentation skills Demonstrated ability in solution selling and strategic account planning Experience with CRM systems and sales analytics tools Preferred Qualifications: MBA or relevant advanced degree Experience in AI or machine learning industry Proven success in managing enterprise-level accounts Track record of developing and nurturing partner relationships Key Success Measures: Sales performance (quota achievement, revenue growth, win rate) Customer relationship management (satisfaction scores, retention rates, NPS) Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Sr. Product Marketing Manager We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Strategic Partnerships and Affiliates (SPA) is one of the fastest-growing businesses at Expedia Group. We've achieved this growth through a collective start-up mentality and a strong purpose: to develop partnerships and products that meet travelers where they choose to discover and book travel. Positioned at the intersection of B2B and B2C marketing, SPA empowers thousands of businesses and individuals to become successful travel entrepreneurs. We're seeking a Senior Product Marketing Manager to join our team as the first dedicated product marketer. This is a unique opportunity to define the go-to-market strategy and build the product marketing function from the ground up. You'll act as a strategist, storyteller, researcher, and cross-functional collaborator-helping shape the future of our partnerships. You thrive in fast-paced, ambiguous environments, are resourceful, and have a bias for action. You know how to move quickly with limited resources, bring others along for the journey, and push projects over the finish line-no matter what. You'll work closely with stakeholders across Strategy, Product, Sales, Account Management, and Marketing, and regularly interface with executive leadership to provide insights and recommendations. In this role, you will: Be the Builder Establish and continuously refine product marketing processes, tools, and best practices Own end-to-end execution-from research and positioning to launch assets, sales enablement, and partner messaging Market and Competitive Intelligence Conduct in-depth analysis of competitors' products, strategies, and positioning Consolidate internal insights on partner needs and trends in collaboration with research, product, and commercial teams Deliver timely insights and foster an insights-driven culture Stay current on industry trends, customer preferences, and market dynamics Go-to-Market Strategy Define launch strategies and objectives for new products and features Craft compelling, benefit-based product positioning that resonates with partners Ensure Account Management readiness through marketing materials and collaboration with Sales Enablement Align with leadership on strategy, planning, and execution Coordinate cross-functional go-to-market activities to drive adoption Commercial and Product Input Act as the voice of the market to inform commercial strategy and product roadmaps Create feedback loops (e.g., win/loss analysis) to guide product lifecycle decisions Develop and optimize adoption and mitigation strategies for existing products and programs Experience and Qualifications 8+ years in product marketing, strategy, or competitive intelligence in B2B or B2B2C tech environments Proven success leading global product marketing initiatives with a focus on market and competitive intelligence Comfortable working independently and collaboratively in lean, fast-moving teams. Strong analytical skills and a bias for action Exceptional communicator with the ability to craft compelling narratives for internal and external audiences Experience with competitive research tools and techniques Skilled at multitasking and collaborating across cross-functional teams Comfortable with ambiguity and passionate about simplifying complexity Eager to learn, collaborate, and bring others along the journey The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Dec 16, 2025
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Sr. Product Marketing Manager We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Strategic Partnerships and Affiliates (SPA) is one of the fastest-growing businesses at Expedia Group. We've achieved this growth through a collective start-up mentality and a strong purpose: to develop partnerships and products that meet travelers where they choose to discover and book travel. Positioned at the intersection of B2B and B2C marketing, SPA empowers thousands of businesses and individuals to become successful travel entrepreneurs. We're seeking a Senior Product Marketing Manager to join our team as the first dedicated product marketer. This is a unique opportunity to define the go-to-market strategy and build the product marketing function from the ground up. You'll act as a strategist, storyteller, researcher, and cross-functional collaborator-helping shape the future of our partnerships. You thrive in fast-paced, ambiguous environments, are resourceful, and have a bias for action. You know how to move quickly with limited resources, bring others along for the journey, and push projects over the finish line-no matter what. You'll work closely with stakeholders across Strategy, Product, Sales, Account Management, and Marketing, and regularly interface with executive leadership to provide insights and recommendations. In this role, you will: Be the Builder Establish and continuously refine product marketing processes, tools, and best practices Own end-to-end execution-from research and positioning to launch assets, sales enablement, and partner messaging Market and Competitive Intelligence Conduct in-depth analysis of competitors' products, strategies, and positioning Consolidate internal insights on partner needs and trends in collaboration with research, product, and commercial teams Deliver timely insights and foster an insights-driven culture Stay current on industry trends, customer preferences, and market dynamics Go-to-Market Strategy Define launch strategies and objectives for new products and features Craft compelling, benefit-based product positioning that resonates with partners Ensure Account Management readiness through marketing materials and collaboration with Sales Enablement Align with leadership on strategy, planning, and execution Coordinate cross-functional go-to-market activities to drive adoption Commercial and Product Input Act as the voice of the market to inform commercial strategy and product roadmaps Create feedback loops (e.g., win/loss analysis) to guide product lifecycle decisions Develop and optimize adoption and mitigation strategies for existing products and programs Experience and Qualifications 8+ years in product marketing, strategy, or competitive intelligence in B2B or B2B2C tech environments Proven success leading global product marketing initiatives with a focus on market and competitive intelligence Comfortable working independently and collaboratively in lean, fast-moving teams. Strong analytical skills and a bias for action Exceptional communicator with the ability to craft compelling narratives for internal and external audiences Experience with competitive research tools and techniques Skilled at multitasking and collaborating across cross-functional teams Comfortable with ambiguity and passionate about simplifying complexity Eager to learn, collaborate, and bring others along the journey The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Business Manager About the role We are excited to be recruiting for a Business Manager. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. You will be responsible for ensuring sales and profit targets are met by working closely with sales executives. If you have a passion for working in a busy high-pressured environment then what are you waiting for Apply today! Do we have your interest ? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? Industry leading competitive salary A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Business Manager To maximising the profitable sales of finance and insurance products. To assist in the closing of vehicle sales by providing finance products as an aid to selling. To secure finance business using providers approved by Your Dealership Ltd. To ensure Your Dealership Ltd.'s F & I policies are followed by all staff when using finance and insurance products. To ensure that Sales Management, General Management and other front line sales staff are kept abreast of developments in the finance and insurance market. To enhance the reputation of Your Dealership Ltd. at every opportunity when interacting with others. Help to develop the dealership's marketing plan by using expertise to provide suggestions involving finance and insurance products. Participate in the planning and marketing of special events and other marketing initiatives. Ensure that every vehicle is displayed with a finance example, prepared in accordance with the requirements of the Trading Standards Authorities. Facilitate the process whereby every customer is quoted a monthly payment as well as a vehicle price. Maintain an organised approach and method in all administrative and clerical functions. Ensure that all paperwork within the department is completed accurately, completely and within timescales set. Ensure that all finance quotations and other documentation are prepared within required timescales. Ensure that outstanding paperwork is followed up and chased, thus avoiding delays and penalties. Report as required by Dealer Principal, General and other Managers, including the timely completion of all weekly/ monthly reports and returns. About you Have up-to-date knowledge and relevant experience gained within the finance and insurance industry. Have the ability to build good customer relationships and negotiate profitable transactions. Have the ability to mentor and develop others while being regarded as a member of a team. Be able to develop contacts within the F & I industry. Have an understanding of the legal, tax and fiscal implications of Finance and Insurance. "Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK's fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it's the best investment we can make. JBRP1_UKTJ
Dec 16, 2025
Full time
Business Manager About the role We are excited to be recruiting for a Business Manager. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. You will be responsible for ensuring sales and profit targets are met by working closely with sales executives. If you have a passion for working in a busy high-pressured environment then what are you waiting for Apply today! Do we have your interest ? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? Industry leading competitive salary A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Business Manager To maximising the profitable sales of finance and insurance products. To assist in the closing of vehicle sales by providing finance products as an aid to selling. To secure finance business using providers approved by Your Dealership Ltd. To ensure Your Dealership Ltd.'s F & I policies are followed by all staff when using finance and insurance products. To ensure that Sales Management, General Management and other front line sales staff are kept abreast of developments in the finance and insurance market. To enhance the reputation of Your Dealership Ltd. at every opportunity when interacting with others. Help to develop the dealership's marketing plan by using expertise to provide suggestions involving finance and insurance products. Participate in the planning and marketing of special events and other marketing initiatives. Ensure that every vehicle is displayed with a finance example, prepared in accordance with the requirements of the Trading Standards Authorities. Facilitate the process whereby every customer is quoted a monthly payment as well as a vehicle price. Maintain an organised approach and method in all administrative and clerical functions. Ensure that all paperwork within the department is completed accurately, completely and within timescales set. Ensure that all finance quotations and other documentation are prepared within required timescales. Ensure that outstanding paperwork is followed up and chased, thus avoiding delays and penalties. Report as required by Dealer Principal, General and other Managers, including the timely completion of all weekly/ monthly reports and returns. About you Have up-to-date knowledge and relevant experience gained within the finance and insurance industry. Have the ability to build good customer relationships and negotiate profitable transactions. Have the ability to mentor and develop others while being regarded as a member of a team. Be able to develop contacts within the F & I industry. Have an understanding of the legal, tax and fiscal implications of Finance and Insurance. "Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves." The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK's fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it's the best investment we can make. JBRP1_UKTJ
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Applications Engineer / Internal Sales Executive / Technical Sales Support Engineer required to join aleading engineering supplier. The successful Applications Engineer / Internal Sales Executive / Technical Sales Support Engineer will support external sales teams and customers by preparing technical proposals, specifying pump solutions, and offering application advice across the water industry, w click apply for full job details
Dec 16, 2025
Full time
Applications Engineer / Internal Sales Executive / Technical Sales Support Engineer required to join aleading engineering supplier. The successful Applications Engineer / Internal Sales Executive / Technical Sales Support Engineer will support external sales teams and customers by preparing technical proposals, specifying pump solutions, and offering application advice across the water industry, w click apply for full job details
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Strategist and Head of UK & EU Operations Job Type: Permanent, Full-time Location: UK, able to travel to London twice a week, Hybrid-working, shared office space in Holborn Job Category: Mission-aligned growth, Strategic leadership, Operational excellence, Team leadership, collaboration and culture Salary: 80000 GBP - 93000 GBP (Annum) About us XDI (Cross Dependency Initiative) is a specialist, mission-led physical climate risk analytics company, focused on changing how climate risk is understood, valued and acted on by the institutions that shape the global economy. Established in 2007, XDI is the world's longest-standing independent specialist in physical climate risk and adaptation analytics, and is named market leader in two of the world's most prestigious independent evaluations of climate risk analytics - the Forrester Wave : Climate Risk Analytics Software and Verdantix's Smart Innovators: Physical Climate Risk Solutions. We translate climate risk into financially decision-useful intelligence, enabling decision-makers to plan for resilience and adaptation, and to redirect capital away from high-risk, high-emission activities toward a low-carbon, climate-resilient economy. Our clients include major banks, investors, asset owners and governments around the world, and we increasingly partner with academic institutions and NGOs to help deliver our impact goals. XDI is part of The Climate Risk Group . Across the group, we have around 50 team members based in Australia and Europe. Our European client base has grown rapidly over the past three years through a combination of strategic partnerships and direct client relationships. In early 2023, we established our first European office in London, providing a base for team members across the UK and Spain and supporting our continued growth across the region. We are now looking to expand our UK-based team. The Role As our Senior Strategist & Head of EU & UK Operations, you will be the bridge between impact strategy, partner development, and regional execution, playing a pivotal role in scaling our influence across the private and financial sectors. You will lead the identification of new opportunities (commercial and NGO partnerships and markets), strengthen our commercial systems, and ensure the organisation is set up to deliver them efficiently, advancing the organisation's mission and long-term sustainability. This role is ideal for a senior NGO or mission-driven leader who thrives where strategy, relationship building, systems design, and operational delivery intersect. If this sounds like you, please apply now with your CV and a cover letter including why you'd like to work for XDI. Or contact Caroline Parisy - People & Culture for an informal chat. Interviews will start in early January 2026. Key Accountabilities Mission-Aligned Growth Partner with the Global Head of Commercial & Partnerships and C-suite leaders to understand our Theory of Change, priority markets, and partnership opportunities. Develop UK and EU commercial and non-commercial impact campaigns that reflect market needs and strategic priorities. Translate clients' needs into clear problem statements and solutions across our SaaS, consulting, and hybrid offerings. Support clients and partners, including advisory firms, data providers, and sustainability consultancies, in understanding our services, value proposition and impact potential. Build strong relationships with NGOs, NFPs, and government agencies, including data-sharing partnerships. Proactively identify, qualify, and pursue new commercial and impact-driving opportunities, helping secure new clients and strategic partners. Craft compelling proposals, EOIs, pitches, partnership decks, and impact narratives. Monitor market trends and leverage data insights to pinpoint strategic growth opportunities. Maintain high-quality CRM discipline to ensure clarity in pipeline management and partnership activities. Strategic Leadership Translate the organisation's Theory of Change into actionable campaign strategies for the UK and EU regions. Build relationships with regional change agents, thought leaders, and ecosystem partners. Develop systems to monitor progress against the strategy and the impact of the organisation against goals. Assess the organisation's success at driving impact while sustaining its own revenue generation. Operational Excellence Provide strategic input during planning cycles to ensure commercial initiatives align with market realities and organisational goals. Enhance commercial dashboards, reporting, and CRM systems to strengthen decision-making. Evaluate sales pipeline against delivery capacity to maintain sustainable growth. Apply strong financial and P&L understanding to guide commercial decisions and strengthen organisational health. Oversee contracts, budgets, and project reporting with rigour and clarity. Leadership, Collaboration & Culture Foster a high-performance, values-aligned environment grounded in trust, inclusion, and collaboration. Provide people leadership to a multidisciplinary team (Sales, Customer Success, and Data Product Specialists), supporting their development and wellbeing. Coach and mentor team members, aligning their strengths and interests with organisational needs. Coordinate cross-functional workflows, ensuring transparent communication and seamless execution. Capabilities and Experience Sought After Senior experience in business development, partnerships, or commercial strategy within NGOs, NFPs, or purpose-driven organisations. Strong commercial and analytical judgement, with an ability to distill complexity into clear, persuasive narratives. Demonstrated capability in building or improving commercial systems and operational processes. Exceptional communication and stakeholder management skills, with a record of trusted relationships across sectors. Experience leading teams and delivering impact in fast-paced, evolving environments. Ability to navigate ambiguity, bring structure, clarity, and focus to complex or shifting priorities. Comfortable collaborating across cultures, remotely, and across time zones. Knowledge of climate science, climate risk, or climate-tech ecosystems. Deep commitment to ethical leadership, purpose-driven work, and climate impact, with a belief in the catalytic role of the private, financial, and political sectors in driving change. Strong networks across UK, Europe, or global climate and sustainability communities. Motivated by bold ideas, iterative learning, and agile ways of working. Why work with us? Want to know more about us and our work? Visit our Newsroom and explore our latest 2025 Physical Climate Risk Reports: We are a mission-led organisation powered by people who want to apply their professional skills to deliver meaningful, real-world outcomes on climate change. Our team is united by a strong alignment to our purpose and a culture where everyone is encouraged to contribute, challenge ideas, and be heard. We take pride in maintaining an inclusive, supportive environment where we care deeply about wellbeing, teamwork is strong, and people feel connected to the bigger picture. You'll find empowered, collaborative teams, clear alignment to organisational goals, and leadership that values clarity, trust and impact. We also offer a range of generous employment conditions designed to support balance, autonomy and growth, including: Flexible working arrangements, including hybrid working Fortnightly Wellbeing Days while remaining on full-time pay Access to our Employee Assistance Program Empowered, cross-functional ways of working A culture of continuous feedback and recognition If this sounds like you, please apply now with your CV and a cover letter including why you'd like to work for XDI. Interviews will start in early January 2026.
Dec 16, 2025
Full time
Senior Strategist and Head of UK & EU Operations Job Type: Permanent, Full-time Location: UK, able to travel to London twice a week, Hybrid-working, shared office space in Holborn Job Category: Mission-aligned growth, Strategic leadership, Operational excellence, Team leadership, collaboration and culture Salary: 80000 GBP - 93000 GBP (Annum) About us XDI (Cross Dependency Initiative) is a specialist, mission-led physical climate risk analytics company, focused on changing how climate risk is understood, valued and acted on by the institutions that shape the global economy. Established in 2007, XDI is the world's longest-standing independent specialist in physical climate risk and adaptation analytics, and is named market leader in two of the world's most prestigious independent evaluations of climate risk analytics - the Forrester Wave : Climate Risk Analytics Software and Verdantix's Smart Innovators: Physical Climate Risk Solutions. We translate climate risk into financially decision-useful intelligence, enabling decision-makers to plan for resilience and adaptation, and to redirect capital away from high-risk, high-emission activities toward a low-carbon, climate-resilient economy. Our clients include major banks, investors, asset owners and governments around the world, and we increasingly partner with academic institutions and NGOs to help deliver our impact goals. XDI is part of The Climate Risk Group . Across the group, we have around 50 team members based in Australia and Europe. Our European client base has grown rapidly over the past three years through a combination of strategic partnerships and direct client relationships. In early 2023, we established our first European office in London, providing a base for team members across the UK and Spain and supporting our continued growth across the region. We are now looking to expand our UK-based team. The Role As our Senior Strategist & Head of EU & UK Operations, you will be the bridge between impact strategy, partner development, and regional execution, playing a pivotal role in scaling our influence across the private and financial sectors. You will lead the identification of new opportunities (commercial and NGO partnerships and markets), strengthen our commercial systems, and ensure the organisation is set up to deliver them efficiently, advancing the organisation's mission and long-term sustainability. This role is ideal for a senior NGO or mission-driven leader who thrives where strategy, relationship building, systems design, and operational delivery intersect. If this sounds like you, please apply now with your CV and a cover letter including why you'd like to work for XDI. Or contact Caroline Parisy - People & Culture for an informal chat. Interviews will start in early January 2026. Key Accountabilities Mission-Aligned Growth Partner with the Global Head of Commercial & Partnerships and C-suite leaders to understand our Theory of Change, priority markets, and partnership opportunities. Develop UK and EU commercial and non-commercial impact campaigns that reflect market needs and strategic priorities. Translate clients' needs into clear problem statements and solutions across our SaaS, consulting, and hybrid offerings. Support clients and partners, including advisory firms, data providers, and sustainability consultancies, in understanding our services, value proposition and impact potential. Build strong relationships with NGOs, NFPs, and government agencies, including data-sharing partnerships. Proactively identify, qualify, and pursue new commercial and impact-driving opportunities, helping secure new clients and strategic partners. Craft compelling proposals, EOIs, pitches, partnership decks, and impact narratives. Monitor market trends and leverage data insights to pinpoint strategic growth opportunities. Maintain high-quality CRM discipline to ensure clarity in pipeline management and partnership activities. Strategic Leadership Translate the organisation's Theory of Change into actionable campaign strategies for the UK and EU regions. Build relationships with regional change agents, thought leaders, and ecosystem partners. Develop systems to monitor progress against the strategy and the impact of the organisation against goals. Assess the organisation's success at driving impact while sustaining its own revenue generation. Operational Excellence Provide strategic input during planning cycles to ensure commercial initiatives align with market realities and organisational goals. Enhance commercial dashboards, reporting, and CRM systems to strengthen decision-making. Evaluate sales pipeline against delivery capacity to maintain sustainable growth. Apply strong financial and P&L understanding to guide commercial decisions and strengthen organisational health. Oversee contracts, budgets, and project reporting with rigour and clarity. Leadership, Collaboration & Culture Foster a high-performance, values-aligned environment grounded in trust, inclusion, and collaboration. Provide people leadership to a multidisciplinary team (Sales, Customer Success, and Data Product Specialists), supporting their development and wellbeing. Coach and mentor team members, aligning their strengths and interests with organisational needs. Coordinate cross-functional workflows, ensuring transparent communication and seamless execution. Capabilities and Experience Sought After Senior experience in business development, partnerships, or commercial strategy within NGOs, NFPs, or purpose-driven organisations. Strong commercial and analytical judgement, with an ability to distill complexity into clear, persuasive narratives. Demonstrated capability in building or improving commercial systems and operational processes. Exceptional communication and stakeholder management skills, with a record of trusted relationships across sectors. Experience leading teams and delivering impact in fast-paced, evolving environments. Ability to navigate ambiguity, bring structure, clarity, and focus to complex or shifting priorities. Comfortable collaborating across cultures, remotely, and across time zones. Knowledge of climate science, climate risk, or climate-tech ecosystems. Deep commitment to ethical leadership, purpose-driven work, and climate impact, with a belief in the catalytic role of the private, financial, and political sectors in driving change. Strong networks across UK, Europe, or global climate and sustainability communities. Motivated by bold ideas, iterative learning, and agile ways of working. Why work with us? Want to know more about us and our work? Visit our Newsroom and explore our latest 2025 Physical Climate Risk Reports: We are a mission-led organisation powered by people who want to apply their professional skills to deliver meaningful, real-world outcomes on climate change. Our team is united by a strong alignment to our purpose and a culture where everyone is encouraged to contribute, challenge ideas, and be heard. We take pride in maintaining an inclusive, supportive environment where we care deeply about wellbeing, teamwork is strong, and people feel connected to the bigger picture. You'll find empowered, collaborative teams, clear alignment to organisational goals, and leadership that values clarity, trust and impact. We also offer a range of generous employment conditions designed to support balance, autonomy and growth, including: Flexible working arrangements, including hybrid working Fortnightly Wellbeing Days while remaining on full-time pay Access to our Employee Assistance Program Empowered, cross-functional ways of working A culture of continuous feedback and recognition If this sounds like you, please apply now with your CV and a cover letter including why you'd like to work for XDI. Interviews will start in early January 2026.
