German Speaking Project Manager / Account Manager South London (Hybrid Working) £32,000 - £35,000 DOE + Benefits + Career Development German Speaking Project Manager, German Account Manager, Client Services, Project Coordinator, DACH, FMCG, Packaging Are you a fluent German speaker with experience in project coordination, account management or client services? Do you enjoy working in a fast-paced environment managing multiple clients, deadlines and priorities? We are working with a well-established international packaging and design agency based in South London who are looking for a German Speaking Project Manager / Account Manager to join their growing team. This is a client-facing role working with German-speaking clients across the DACH region. You will be responsible for managing multiple projects from brief through to delivery, ensuring work is completed accurately, on time and to a high standard. The role requires excellent organisation, attention to detail and the ability to manage multiple workflows simultaneously. You will act as the main point of contact for clients, coordinating internal teams including design and production, managing timelines, handling project administration, and ensuring clear communication throughout the project lifecycle. This includes monitoring deadlines, supporting reporting, and assisting with budgets and invoicing. We are looking for someone fluent in German and English with at least 2 years experience in project coordination, account management, client services or a similar role where managing multiple projects, customers or workflows is key. Strong organisational skills, excellent communication ability and a proactive, detail-focused approach are essential. You must also be able to commute to South London and have the right to work in the UK. We welcome applications from candidates with experience in client services, account management, project coordination, customer service operations, logistics, supply chain, FMCG, packaging, manufacturing, marketing or creative agency environments. Experience within IT, construction or engineering project management is not suitable for this role. This is an excellent opportunity to join a successful international business with strong career development, hybrid working and the chance to work with well-known global brands.
Jul 18, 2026
Full time
German Speaking Project Manager / Account Manager South London (Hybrid Working) £32,000 - £35,000 DOE + Benefits + Career Development German Speaking Project Manager, German Account Manager, Client Services, Project Coordinator, DACH, FMCG, Packaging Are you a fluent German speaker with experience in project coordination, account management or client services? Do you enjoy working in a fast-paced environment managing multiple clients, deadlines and priorities? We are working with a well-established international packaging and design agency based in South London who are looking for a German Speaking Project Manager / Account Manager to join their growing team. This is a client-facing role working with German-speaking clients across the DACH region. You will be responsible for managing multiple projects from brief through to delivery, ensuring work is completed accurately, on time and to a high standard. The role requires excellent organisation, attention to detail and the ability to manage multiple workflows simultaneously. You will act as the main point of contact for clients, coordinating internal teams including design and production, managing timelines, handling project administration, and ensuring clear communication throughout the project lifecycle. This includes monitoring deadlines, supporting reporting, and assisting with budgets and invoicing. We are looking for someone fluent in German and English with at least 2 years experience in project coordination, account management, client services or a similar role where managing multiple projects, customers or workflows is key. Strong organisational skills, excellent communication ability and a proactive, detail-focused approach are essential. You must also be able to commute to South London and have the right to work in the UK. We welcome applications from candidates with experience in client services, account management, project coordination, customer service operations, logistics, supply chain, FMCG, packaging, manufacturing, marketing or creative agency environments. Experience within IT, construction or engineering project management is not suitable for this role. This is an excellent opportunity to join a successful international business with strong career development, hybrid working and the chance to work with well-known global brands.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jul 18, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual) Location: Dartford, Kent Hours: Full time, flexi and hybrid Min of 2 days in office including Tuesdays Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus Excellent benefits packaging including 25 days leave, health care etc Customer Service Coordinator - French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth. Customer Service Coordinator Key Requirements Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred. Computer literate - MS office, PowerPoint, Excel, Outlook, Teams Fluent in French and English to use in a working environment Good level of education including Maths and English Works well under pressure Excellent attention to detail Able to work independently and as part of a team Customer Service Coordinator - Responsibilities and Duties Support customers' enquiries through multiple communication channels including phone, email, and chat. Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments. Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed) Enter and process orders including calculating transit time and freight. Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.) Maintain accurate customer database and information on profiles. Responsible for customer quotations for new business & follow-up on open quotes. Maintain price lists and send them to customers when requested. Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
Jul 18, 2026
Full time
Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual) Location: Dartford, Kent Hours: Full time, flexi and hybrid Min of 2 days in office including Tuesdays Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus Excellent benefits packaging including 25 days leave, health care etc Customer Service Coordinator - French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth. Customer Service Coordinator Key Requirements Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred. Computer literate - MS office, PowerPoint, Excel, Outlook, Teams Fluent in French and English to use in a working environment Good level of education including Maths and English Works well under pressure Excellent attention to detail Able to work independently and as part of a team Customer Service Coordinator - Responsibilities and Duties Support customers' enquiries through multiple communication channels including phone, email, and chat. Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments. Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed) Enter and process orders including calculating transit time and freight. Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.) Maintain accurate customer database and information on profiles. Responsible for customer quotations for new business & follow-up on open quotes. Maintain price lists and send them to customers when requested. Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
Sales Support Coordinator Salary: Up to £35,000 per annum Location: Hemel Hempstead Job Type: Full-time An exciting opportunity has arisen to join a well-established and expanding organisation as a Sales Support Coordinator. This position is perfect for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent support to both customers and internal teams. Key Responsibilities: Accurately process and input customer orders for both UK and international clients. Support retail accounts with product range reviews and merchandising planning. Prepare and maintain customer product setup documentation. Assist with onboarding new customers and setting up online platforms. Work closely with warehouse and distribution teams to ensure efficient order fulfilment. Liaise with purchasing teams to monitor stock levels and availability. Coordinate artwork and product-related requests with internal stakeholders. Provide day-to-day sales administration and general team support. Support Account Managers with reporting, client queries, and account management tasks. Maintain accurate and up-to-date customer records. Collaborate across departments to ensure a consistently high level of service. Skills & Experience: Previous experience in sales support, sales administration, or customer service. Exposure to online or digital retail environments is beneficial but not essential. Strong organisational skills with excellent attention to detail. A proactive, flexible, and adaptable approach to work. Ability to manage multiple priorities effectively. Strong communication skills and a collaborative team mindset. Confident in building relationships across different teams. Good IT proficiency, including Microsoft Office applications. Benefits: Hybrid working Supportive and collaborative working environment Opportunities for career development and progression
Jul 17, 2026
Full time
Sales Support Coordinator Salary: Up to £35,000 per annum Location: Hemel Hempstead Job Type: Full-time An exciting opportunity has arisen to join a well-established and expanding organisation as a Sales Support Coordinator. This position is perfect for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent support to both customers and internal teams. Key Responsibilities: Accurately process and input customer orders for both UK and international clients. Support retail accounts with product range reviews and merchandising planning. Prepare and maintain customer product setup documentation. Assist with onboarding new customers and setting up online platforms. Work closely with warehouse and distribution teams to ensure efficient order fulfilment. Liaise with purchasing teams to monitor stock levels and availability. Coordinate artwork and product-related requests with internal stakeholders. Provide day-to-day sales administration and general team support. Support Account Managers with reporting, client queries, and account management tasks. Maintain accurate and up-to-date customer records. Collaborate across departments to ensure a consistently high level of service. Skills & Experience: Previous experience in sales support, sales administration, or customer service. Exposure to online or digital retail environments is beneficial but not essential. Strong organisational skills with excellent attention to detail. A proactive, flexible, and adaptable approach to work. Ability to manage multiple priorities effectively. Strong communication skills and a collaborative team mindset. Confident in building relationships across different teams. Good IT proficiency, including Microsoft Office applications. Benefits: Hybrid working Supportive and collaborative working environment Opportunities for career development and progression
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jul 17, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Company description: Water Utility Company based in Yorkshire region of England. Job description: Project Manager 12 Month Secondment Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£48,030 - £56,506) This role has been classified as a Business Needs Users (BNU) and eligible for a Company Car or Cash Allowance (£3000 per annum) subject to company criteria Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Project Manager progression plan 25 days annual leave plus bank holidays plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future - Hybrid Working (Two office days a week Bradford / Leeds and willingness to travel to Yorkshire Water sites). Work type: 12 Month Secondment. 37 hours per week, Monday Friday. We have an exciting opportunity for a Project Manager to join the Land and Property team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Land and Property team are a key part of how we plan to meet the changing expectations of customers and regulators. This is an opportunity to play a pivotal role in shaping and delivering a diverse portfolio of Land & Property projects. You'll work with a wide range of stakeholders, influence strategic decisions, drive innovation, and see the tangible impact of your work across multiple environments and communities. Every project brings new challenges, collaboration opportunities, and the chance to make a lasting difference. Where you fit in: As our Project Manager you will: Lead and manage multiple Land & Property projects, driving successful delivery from concept through to completion. Take ownership of project forecasting, budgeting, and performance reporting, ensuring stakeholders have clear visibility of expenditure, timelines, and progress. Deliver accurate and insightful project updates, securing proactive approvals and ensuring full compliance with Corporate Governance requirements. Develop and execute robust project plans, producing high-quality business cases, implementation strategies, risk assessments, and project reports. Identify and champion new opportunities for improvement and innovation through collaboration with partners, contractors, suppliers, and industry networks. Apply best-practice project management methodologies to ensure projects are delivered safely, efficiently, and to a high standard. Maintain effective project governance by ensuring all documentation is accurate, up-to-date, and appropriately managed throughout the project lifecycle. Oversee project financials, validating and authorising payments and expenditure while working closely with Project Coordinators to ensure effective cost control. Build strong relationships with Land & Property Technical Leads and Sponsors across Rural, Residential, Conservation, Recreation, Operations, and Workplace Experience functions to support strategic planning and forecasting. Collaborate with service partners and contractors, acting as a key point of contact for project delivery, contractual discussions, and technical queries. Support Business Sponsors in developing project scopes, evaluating options, obtaining quotations, and identifying the most cost-effective delivery solutions. Manage contractor engagement and instruction, ensuring clear project requirements, CDM compliance, and effective performance monitoring throughout delivery. Represent the business at site meetings, driving stakeholder engagement, monitoring project progress, and undertaking health and safety audits to ensure safe and compliant delivery. Lead stakeholder management activities, developing communication and engagement plans that build confidence, align expectations, and support successful project outcomes. Act as the primary liaison for stakeholders during site works, ensuring Health & Safety standards are upheld and projects are delivered on time, within budget, and to the highest quality standards. What skills & qualifications you will need: A Project Management qualification (or equivalent experience). CDM and/or site management qualifications. Experience managing construction-related projects from start to finish. Confident working across a variety of site environments and engaging with contractors and stakeholders. A Strong financial management and reporting skills, including experience with SAP, PMS, or similar systems. Knowledge of procurement processes and project governance. Proven ability to deliver projects against challenging budgets and timescales. Strong risk assessment, prioritisation, and problem-solving skills. Experience developing project scopes and managing quotations and suppliers cost-effectively. Excellent communication and stakeholder management skills. Hold a Full UK driving licence. The flexibility to travel and work across multiple sites throughout Yorkshire. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in Project Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. JBRP1_UKTJ
Jul 17, 2026
Full time
Company description: Water Utility Company based in Yorkshire region of England. Job description: Project Manager 12 Month Secondment Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£48,030 - £56,506) This role has been classified as a Business Needs Users (BNU) and eligible for a Company Car or Cash Allowance (£3000 per annum) subject to company criteria Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Project Manager progression plan 25 days annual leave plus bank holidays plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future - Hybrid Working (Two office days a week Bradford / Leeds and willingness to travel to Yorkshire Water sites). Work type: 12 Month Secondment. 37 hours per week, Monday Friday. We have an exciting opportunity for a Project Manager to join the Land and Property team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Land and Property team are a key part of how we plan to meet the changing expectations of customers and regulators. This is an opportunity to play a pivotal role in shaping and delivering a diverse portfolio of Land & Property projects. You'll work with a wide range of stakeholders, influence strategic decisions, drive innovation, and see the tangible impact of your work across multiple environments and communities. Every project brings new challenges, collaboration opportunities, and the chance to make a lasting difference. Where you fit in: As our Project Manager you will: Lead and manage multiple Land & Property projects, driving successful delivery from concept through to completion. Take ownership of project forecasting, budgeting, and performance reporting, ensuring stakeholders have clear visibility of expenditure, timelines, and progress. Deliver accurate and insightful project updates, securing proactive approvals and ensuring full compliance with Corporate Governance requirements. Develop and execute robust project plans, producing high-quality business cases, implementation strategies, risk assessments, and project reports. Identify and champion new opportunities for improvement and innovation through collaboration with partners, contractors, suppliers, and industry networks. Apply best-practice project management methodologies to ensure projects are delivered safely, efficiently, and to a high standard. Maintain effective project governance by ensuring all documentation is accurate, up-to-date, and appropriately managed throughout the project lifecycle. Oversee project financials, validating and authorising payments and expenditure while working closely with Project Coordinators to ensure effective cost control. Build strong relationships with Land & Property Technical Leads and Sponsors across Rural, Residential, Conservation, Recreation, Operations, and Workplace Experience functions to support strategic planning and forecasting. Collaborate with service partners and contractors, acting as a key point of contact for project delivery, contractual discussions, and technical queries. Support Business Sponsors in developing project scopes, evaluating options, obtaining quotations, and identifying the most cost-effective delivery solutions. Manage contractor engagement and instruction, ensuring clear project requirements, CDM compliance, and effective performance monitoring throughout delivery. Represent the business at site meetings, driving stakeholder engagement, monitoring project progress, and undertaking health and safety audits to ensure safe and compliant delivery. Lead stakeholder management activities, developing communication and engagement plans that build confidence, align expectations, and support successful project outcomes. Act as the primary liaison for stakeholders during site works, ensuring Health & Safety standards are upheld and projects are delivered on time, within budget, and to the highest quality standards. What skills & qualifications you will need: A Project Management qualification (or equivalent experience). CDM and/or site management qualifications. Experience managing construction-related projects from start to finish. Confident working across a variety of site environments and engaging with contractors and stakeholders. A Strong financial management and reporting skills, including experience with SAP, PMS, or similar systems. Knowledge of procurement processes and project governance. Proven ability to deliver projects against challenging budgets and timescales. Strong risk assessment, prioritisation, and problem-solving skills. Experience developing project scopes and managing quotations and suppliers cost-effectively. Excellent communication and stakeholder management skills. Hold a Full UK driving licence. The flexibility to travel and work across multiple sites throughout Yorkshire. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in Project Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. JBRP1_UKTJ
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jul 17, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Design Planner - Packaging Location: Hybrid - Couple of days in office Salary : DOE Company: A leading packaging and branding design agency. Role: Our client has an opportunity for a Project Manager / Design Planner to join their well-established fantastic team, performing a key role within one of their UK-based teams. Based at our client s head office, the successful candidate will work within the client s busy design studio. Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service. Serves as a day-to-day contact Agree & manage critical paths timelines for each packaging project and ensure project milestones fall within the agreed time-line/deadlines which have been set, ensuring the project stays on track & highlighting risks Sense check and challenge critical path timings working collaborativey with the PM s so Design is set up for success and aligned to overall project requirements Ensure design work is briefed in to the Design studio and work with the Design studio manager and lead Designer to ensure design requirements are met in line with critical path timings Work with other project management / planning roles / category to ensure all upcoming briefs and missing elements essential for design work are available and on time Participate in meetings with existing clients and internal teams Ensure high quality standards in all client deliverables Coordinate client-specific projects throughout the lifecycle Managing creative and technical projects from initial concept to completion, on time and budget Creating job briefs and booking in jobs Dealing with client queries and complaints whilst project managing ongoing projects On screen meetings Artwork approvals Requirements: Packaging industry experience - FMCG experience preferred Proven account / project management within an agency / design or packaging manufacturers Technical knowledge of printing processes - print and packaging Preferably retail or brand experience Good understanding of design and artwork processes Adaptive roll out experience - preferred Team collaboration skills Ability to coach / mentor account execs Excellent organizational and time management skills Excellent communication skills - both verbal and written Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / design planner / design manager / design account manager / design project manager / design account executive
Jul 17, 2026
Full time
Design Planner - Packaging Location: Hybrid - Couple of days in office Salary : DOE Company: A leading packaging and branding design agency. Role: Our client has an opportunity for a Project Manager / Design Planner to join their well-established fantastic team, performing a key role within one of their UK-based teams. Based at our client s head office, the successful candidate will work within the client s busy design studio. Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service. Serves as a day-to-day contact Agree & manage critical paths timelines for each packaging project and ensure project milestones fall within the agreed time-line/deadlines which have been set, ensuring the project stays on track & highlighting risks Sense check and challenge critical path timings working collaborativey with the PM s so Design is set up for success and aligned to overall project requirements Ensure design work is briefed in to the Design studio and work with the Design studio manager and lead Designer to ensure design requirements are met in line with critical path timings Work with other project management / planning roles / category to ensure all upcoming briefs and missing elements essential for design work are available and on time Participate in meetings with existing clients and internal teams Ensure high quality standards in all client deliverables Coordinate client-specific projects throughout the lifecycle Managing creative and technical projects from initial concept to completion, on time and budget Creating job briefs and booking in jobs Dealing with client queries and complaints whilst project managing ongoing projects On screen meetings Artwork approvals Requirements: Packaging industry experience - FMCG experience preferred Proven account / project management within an agency / design or packaging manufacturers Technical knowledge of printing processes - print and packaging Preferably retail or brand experience Good understanding of design and artwork processes Adaptive roll out experience - preferred Team collaboration skills Ability to coach / mentor account execs Excellent organizational and time management skills Excellent communication skills - both verbal and written Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / design planner / design manager / design account manager / design project manager / design account executive
Customer Sales & Support Staffordshire £35,000 - £40,000 Basic + Training + Family Run Business + Varied Role + Job Satisfaction + Supportive Team + Stability + Immediate Start + Hybrid working + work life balance Looking for a varied role where you can combine customer service, sales support and relationship building? Join a growing, family-run business as a Customer Sales & Support professional, where you'll play a key role in supporting customers, assisting the sales team, and ensuring an exceptional customer experience while benefiting from ongoing training and long-term career progression.With over 25 years of industry success and consistent growth, this market-leading business is committed to investing in its people for the long term. As part of the Customer Sales & Support team, you'll receive continuous training, develop your commercial and technical knowledge, and benefit from clear career progression within a supportive environment. You'll enjoy a varied role with genuine responsibility while working for a company that values and rewards its employees. As a Customer Sales & Support professional, your role will involve: Providing outstanding customer service via phone and email Supporting the sales team with quotations, orders and customer enquiries Building and maintaining strong relationships with new and existing customers Processing customer orders and ensuring accurate documentation Liaising with internal departments to ensure projects and orders are delivered on time Following up customer enquiries and identifying opportunities to maximise sales Maintaining accurate customer records using the CRM system The Ideal Customer Sales & Support Candidate Will Have: Previous experience in customer service, internal sales, sales support or account support Excellent communication and relationship-building skills Strong organisational skills and attention to detail Good IT skills, including Microsoft Office and CRM systems Ability to commute to the Staffordshire office Please apply and call Becka on for immediate consideration. Key Words: Customer Sales & Support, Customer Service Advisor, Sales Support, Internal Sales, Customer Support, Sales Administrator, Account Coordinator, Customer Success, Internal Account Manager, Sales Coordinator, Customer Service Executive, Commercial Administrator, CRM, Customer Relations, Stafford, Stoke-on-Trent, Cannock, Lichfield, Burton upon Trent, Newcastle-under-Lyme, Stone, Uttoxeter, Rugeley, Tamworth, Staffordshire, Derby, Derbyshire, Wolverhampton, Telford, Birmingham, West Midlands.This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are those of an Employment Agency. Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are awaiting an application to obtain this right or permit, should not apply as your details will not be processed.
Jul 16, 2026
Full time
Customer Sales & Support Staffordshire £35,000 - £40,000 Basic + Training + Family Run Business + Varied Role + Job Satisfaction + Supportive Team + Stability + Immediate Start + Hybrid working + work life balance Looking for a varied role where you can combine customer service, sales support and relationship building? Join a growing, family-run business as a Customer Sales & Support professional, where you'll play a key role in supporting customers, assisting the sales team, and ensuring an exceptional customer experience while benefiting from ongoing training and long-term career progression.With over 25 years of industry success and consistent growth, this market-leading business is committed to investing in its people for the long term. As part of the Customer Sales & Support team, you'll receive continuous training, develop your commercial and technical knowledge, and benefit from clear career progression within a supportive environment. You'll enjoy a varied role with genuine responsibility while working for a company that values and rewards its employees. As a Customer Sales & Support professional, your role will involve: Providing outstanding customer service via phone and email Supporting the sales team with quotations, orders and customer enquiries Building and maintaining strong relationships with new and existing customers Processing customer orders and ensuring accurate documentation Liaising with internal departments to ensure projects and orders are delivered on time Following up customer enquiries and identifying opportunities to maximise sales Maintaining accurate customer records using the CRM system The Ideal Customer Sales & Support Candidate Will Have: Previous experience in customer service, internal sales, sales support or account support Excellent communication and relationship-building skills Strong organisational skills and attention to detail Good IT skills, including Microsoft Office and CRM systems Ability to commute to the Staffordshire office Please apply and call Becka on for immediate consideration. Key Words: Customer Sales & Support, Customer Service Advisor, Sales Support, Internal Sales, Customer Support, Sales Administrator, Account Coordinator, Customer Success, Internal Account Manager, Sales Coordinator, Customer Service Executive, Commercial Administrator, CRM, Customer Relations, Stafford, Stoke-on-Trent, Cannock, Lichfield, Burton upon Trent, Newcastle-under-Lyme, Stone, Uttoxeter, Rugeley, Tamworth, Staffordshire, Derby, Derbyshire, Wolverhampton, Telford, Birmingham, West Midlands.This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are those of an Employment Agency. Please visit our website to view other positions we are currently handling.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are awaiting an application to obtain this right or permit, should not apply as your details will not be processed.
Relationship Coordinator - SRC Salary: Up to £25,600, based on skills and experience Contract Type: Fixed Term - 35 hours a week Location: Hybrid working (office based in Birmingham) - typically 2 days in the office per week Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals-GPs, hospital doctors, dentists, and teachers-secure their financial future. Today, we're proud to continue that mission with passion and purpose. If you're looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we'd love to hear from you. Find out more about who we are: careers.wesleyan.co.uk Make a Difference This role is responsible for the management of Financial Consultant's (FC's) customer territories in respect of booking quality first appointments, primarily via telephoning customers according to statutory, regulatory and the Society's compliance requirements. The purpose of the role is to drive, action and manage prospecting and opportunities including lead management with the aim of increasing the number of quality appointments booked into FC diaries. Your Impact Here's how you'll make a difference: Arrange carefully considered and quality tailored first appointments, seminars, events and lunch and learns for Financial Consultants. Plan and carry out an appropriate level of customer contact using lead sources and book the required number of appointments within Outlook. Open a business case within the CRM system and sending confirmation of appointment to the client. Research systems and ensure collected and recorded data is updated and provided to the FC, putting them in an informed position. Build a professional relationship with each Financial Consultant that includes regular communication and management of their diaries effectively and in line with their FC/RC working contract. What You'll Bring Essentials Attention to detail and accuracy Ability to overcome objections Ability to think and react to information quickly Excellent communication skills Both verbal and non-verbal Able to negotiate, persuade and shape opinions Relationship building experience Able to commit to working regular evenings according to the Society's requirements Self-motivated, results oriented with a determined to succeed attitude Commercial awareness about lead management Desirable A background in financial services is ideal Team Culture - Desire and ability to work towards departmental KPI's Proactive, takes ownership and is customer centric Professional approach Solution driven Financial Planning Certificate (or equivalent) is desirable Benefits That Work for You We believe rewards should reflect the life you live. Here's what you can expect: Annual bonus to recognise your contribution. 28 days holiday (plus a culture day!) - rising to 30 days with service. Flexible hybrid working for better work-life balance. Company pension scheme - matched plus 2% (up to 10%). Free secure underground Birmingham city centre parking (subject to availability, weekend use included). Salary sacrifice schemes that help you provide the things that matter - to include PMI, Electric Vehicle Leasing and cashback on everyday essentials. Enhanced family leave and two volunteering days to give back to causes you care about. Why Wesleyan? We're building a culture where everyone belongs. Diversity isn't just a policy-it's part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We're proud supporters of the ABI Making Flexible Work campaign, which means we're open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know-we're here to support you. What to Know Before Applying Right to Work: We're unable to provide VISA sponsorship, so you'll need the legal right to live and work in the UK. Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications-apply early to avoid disappointment. Ready to Shape Your Future? Apply today and join us in creating brighter financial futures-for our customers, our members, and you.
Jul 16, 2026
Contractor
Relationship Coordinator - SRC Salary: Up to £25,600, based on skills and experience Contract Type: Fixed Term - 35 hours a week Location: Hybrid working (office based in Birmingham) - typically 2 days in the office per week Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals-GPs, hospital doctors, dentists, and teachers-secure their financial future. Today, we're proud to continue that mission with passion and purpose. If you're looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we'd love to hear from you. Find out more about who we are: careers.wesleyan.co.uk Make a Difference This role is responsible for the management of Financial Consultant's (FC's) customer territories in respect of booking quality first appointments, primarily via telephoning customers according to statutory, regulatory and the Society's compliance requirements. The purpose of the role is to drive, action and manage prospecting and opportunities including lead management with the aim of increasing the number of quality appointments booked into FC diaries. Your Impact Here's how you'll make a difference: Arrange carefully considered and quality tailored first appointments, seminars, events and lunch and learns for Financial Consultants. Plan and carry out an appropriate level of customer contact using lead sources and book the required number of appointments within Outlook. Open a business case within the CRM system and sending confirmation of appointment to the client. Research systems and ensure collected and recorded data is updated and provided to the FC, putting them in an informed position. Build a professional relationship with each Financial Consultant that includes regular communication and management of their diaries effectively and in line with their FC/RC working contract. What You'll Bring Essentials Attention to detail and accuracy Ability to overcome objections Ability to think and react to information quickly Excellent communication skills Both verbal and non-verbal Able to negotiate, persuade and shape opinions Relationship building experience Able to commit to working regular evenings according to the Society's requirements Self-motivated, results oriented with a determined to succeed attitude Commercial awareness about lead management Desirable A background in financial services is ideal Team Culture - Desire and ability to work towards departmental KPI's Proactive, takes ownership and is customer centric Professional approach Solution driven Financial Planning Certificate (or equivalent) is desirable Benefits That Work for You We believe rewards should reflect the life you live. Here's what you can expect: Annual bonus to recognise your contribution. 28 days holiday (plus a culture day!) - rising to 30 days with service. Flexible hybrid working for better work-life balance. Company pension scheme - matched plus 2% (up to 10%). Free secure underground Birmingham city centre parking (subject to availability, weekend use included). Salary sacrifice schemes that help you provide the things that matter - to include PMI, Electric Vehicle Leasing and cashback on everyday essentials. Enhanced family leave and two volunteering days to give back to causes you care about. Why Wesleyan? We're building a culture where everyone belongs. Diversity isn't just a policy-it's part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We're proud supporters of the ABI Making Flexible Work campaign, which means we're open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know-we're here to support you. What to Know Before Applying Right to Work: We're unable to provide VISA sponsorship, so you'll need the legal right to live and work in the UK. Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications-apply early to avoid disappointment. Ready to Shape Your Future? Apply today and join us in creating brighter financial futures-for our customers, our members, and you.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jul 16, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. The Skills and Experience You Need Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Company description: Water Utility Company based in Yorkshire region of England. Job description: Project Manager 12 Month Secondment Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£48,030 - £56,506) This role has been classified as a Business Needs Users (BNU) and eligible for a Company Car or Cash Allowance (£3000 per annum) subject to company criteria Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Project Manager progression plan 25 days annual leave plus bank holidays plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future - Hybrid Working (Two office days a week Bradford / Leeds and willingness to travel to Yorkshire Water sites). Work type: 12 Month Secondment. 37 hours per week, Monday Friday. We have an exciting opportunity for a Project Manager to join the Land and Property team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Land and Property team are a key part of how we plan to meet the changing expectations of customers and regulators. This is an opportunity to play a pivotal role in shaping and delivering a diverse portfolio of Land & Property projects. You'll work with a wide range of stakeholders, influence strategic decisions, drive innovation, and see the tangible impact of your work across multiple environments and communities. Every project brings new challenges, collaboration opportunities, and the chance to make a lasting difference. Where you fit in: As our Project Manager you will: Lead and manage multiple Land & Property projects, driving successful delivery from concept through to completion. Take ownership of project forecasting, budgeting, and performance reporting, ensuring stakeholders have clear visibility of expenditure, timelines, and progress. Deliver accurate and insightful project updates, securing proactive approvals and ensuring full compliance with Corporate Governance requirements. Develop and execute robust project plans, producing high-quality business cases, implementation strategies, risk assessments, and project reports. Identify and champion new opportunities for improvement and innovation through collaboration with partners, contractors, suppliers, and industry networks. Apply best-practice project management methodologies to ensure projects are delivered safely, efficiently, and to a high standard. Maintain effective project governance by ensuring all documentation is accurate, up-to-date, and appropriately managed throughout the project lifecycle. Oversee project financials, validating and authorising payments and expenditure while working closely with Project Coordinators to ensure effective cost control. Build strong relationships with Land & Property Technical Leads and Sponsors across Rural, Residential, Conservation, Recreation, Operations, and Workplace Experience functions to support strategic planning and forecasting. Collaborate with service partners and contractors, acting as a key point of contact for project delivery, contractual discussions, and technical queries. Support Business Sponsors in developing project scopes, evaluating options, obtaining quotations, and identifying the most cost-effective delivery solutions. Manage contractor engagement and instruction, ensuring clear project requirements, CDM compliance, and effective performance monitoring throughout delivery. Represent the business at site meetings, driving stakeholder engagement, monitoring project progress, and undertaking health and safety audits to ensure safe and compliant delivery. Lead stakeholder management activities, developing communication and engagement plans that build confidence, align expectations, and support successful project outcomes. Act as the primary liaison for stakeholders during site works, ensuring Health & Safety standards are upheld and projects are delivered on time, within budget, and to the highest quality standards. What skills & qualifications you will need: A Project Management qualification (or equivalent experience). CDM and/or site management qualifications. Experience managing construction-related projects from start to finish. Confident working across a variety of site environments and engaging with contractors and stakeholders. A Strong financial management and reporting skills, including experience with SAP, PMS, or similar systems. Knowledge of procurement processes and project governance. Proven ability to deliver projects against challenging budgets and timescales. Strong risk assessment, prioritisation, and problem-solving skills. Experience developing project scopes and managing quotations and suppliers cost-effectively. Excellent communication and stakeholder management skills. Hold a Full UK driving licence. The flexibility to travel and work across multiple sites throughout Yorkshire. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in Project Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. JBRP1_UKTJ
Jul 16, 2026
Full time
Company description: Water Utility Company based in Yorkshire region of England. Job description: Project Manager 12 Month Secondment Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£48,030 - £56,506) This role has been classified as a Business Needs Users (BNU) and eligible for a Company Car or Cash Allowance (£3000 per annum) subject to company criteria Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Project Manager progression plan 25 days annual leave plus bank holidays plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future - Hybrid Working (Two office days a week Bradford / Leeds and willingness to travel to Yorkshire Water sites). Work type: 12 Month Secondment. 37 hours per week, Monday Friday. We have an exciting opportunity for a Project Manager to join the Land and Property team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Land and Property team are a key part of how we plan to meet the changing expectations of customers and regulators. This is an opportunity to play a pivotal role in shaping and delivering a diverse portfolio of Land & Property projects. You'll work with a wide range of stakeholders, influence strategic decisions, drive innovation, and see the tangible impact of your work across multiple environments and communities. Every project brings new challenges, collaboration opportunities, and the chance to make a lasting difference. Where you fit in: As our Project Manager you will: Lead and manage multiple Land & Property projects, driving successful delivery from concept through to completion. Take ownership of project forecasting, budgeting, and performance reporting, ensuring stakeholders have clear visibility of expenditure, timelines, and progress. Deliver accurate and insightful project updates, securing proactive approvals and ensuring full compliance with Corporate Governance requirements. Develop and execute robust project plans, producing high-quality business cases, implementation strategies, risk assessments, and project reports. Identify and champion new opportunities for improvement and innovation through collaboration with partners, contractors, suppliers, and industry networks. Apply best-practice project management methodologies to ensure projects are delivered safely, efficiently, and to a high standard. Maintain effective project governance by ensuring all documentation is accurate, up-to-date, and appropriately managed throughout the project lifecycle. Oversee project financials, validating and authorising payments and expenditure while working closely with Project Coordinators to ensure effective cost control. Build strong relationships with Land & Property Technical Leads and Sponsors across Rural, Residential, Conservation, Recreation, Operations, and Workplace Experience functions to support strategic planning and forecasting. Collaborate with service partners and contractors, acting as a key point of contact for project delivery, contractual discussions, and technical queries. Support Business Sponsors in developing project scopes, evaluating options, obtaining quotations, and identifying the most cost-effective delivery solutions. Manage contractor engagement and instruction, ensuring clear project requirements, CDM compliance, and effective performance monitoring throughout delivery. Represent the business at site meetings, driving stakeholder engagement, monitoring project progress, and undertaking health and safety audits to ensure safe and compliant delivery. Lead stakeholder management activities, developing communication and engagement plans that build confidence, align expectations, and support successful project outcomes. Act as the primary liaison for stakeholders during site works, ensuring Health & Safety standards are upheld and projects are delivered on time, within budget, and to the highest quality standards. What skills & qualifications you will need: A Project Management qualification (or equivalent experience). CDM and/or site management qualifications. Experience managing construction-related projects from start to finish. Confident working across a variety of site environments and engaging with contractors and stakeholders. A Strong financial management and reporting skills, including experience with SAP, PMS, or similar systems. Knowledge of procurement processes and project governance. Proven ability to deliver projects against challenging budgets and timescales. Strong risk assessment, prioritisation, and problem-solving skills. Experience developing project scopes and managing quotations and suppliers cost-effectively. Excellent communication and stakeholder management skills. Hold a Full UK driving licence. The flexibility to travel and work across multiple sites throughout Yorkshire. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in Project Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. JBRP1_UKTJ
Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking Wholesale Coordinator who can work on a hybrid basis - Office based in Milton Keynes 3 days a week As a French Speaking Account Coordinator / Wholesale Coordinator it will be your responsibility to work with customers, primarily those based in the French speaking region and covering the French speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Manage existing relationship with clients: Retailers/Online Retailers Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in French Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of £30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working Office based in Milton Keynes 3 days a week Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Jul 16, 2026
Full time
Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking Wholesale Coordinator who can work on a hybrid basis - Office based in Milton Keynes 3 days a week As a French Speaking Account Coordinator / Wholesale Coordinator it will be your responsibility to work with customers, primarily those based in the French speaking region and covering the French speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Manage existing relationship with clients: Retailers/Online Retailers Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in French Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of £30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working Office based in Milton Keynes 3 days a week Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Assistant Plan Coordinator Location: Barnsley S70 Job Type: Temporary Contract, Full-time, Hybrid Salary: £13.69 PAYE per hour We are seeking an Assistant Plan Coordinator to carry out statutory duties related to casework for children and young people with Special Educational Needs (SEN) on behalf of the Local Authority. This role also supports the Early Help Team and is crucial in implementing the Council's statutory duties. Day-to-day of the role: Support the implementation and maintenance of education health and care plans for children and young people. Respond to customer enquiries through multiple channels including telephony, face-to-face, and email, ensuring adherence to the Special Educational Needs Code of Practice and safeguarding issues. Provide comprehensive information, advice, and guidance on statutory Special Educational Needs processes to internal and external stakeholders. Work closely with key stakeholders to deliver service improvements and promote the Council's Digital First principles to shift from paper-based applications to online portals. Prepare for and administer Statutory Assessment panels according to statutory timescales, including tracking cases, creating agendas, attending meetings, taking accurate minutes, and disseminating actions. Required Skills & Qualifications: Experience working with legal processes and statutory timescales. Overview knowledge of services offered by the Authority to children, young people, and families, with some knowledge of support related to SEN. Proven experience handling confidential, sensitive, and potentially contentious information. Significant experience communicating and working effectively with a wide range of people, including the public. Ability to manage a demanding workload, meet strict deadlines, provide advice, support, and guidance, maintain accurate records, and produce reports/statistical information. Benefits: Access to a dedicated consultant for ongoing support. Secure and user-friendly online timesheet system. Self-service portal for managing holiday requests, payslips, and other employment documents. Access to free training, discount clubs, healthcare options, and Reed rewards. Inclusion in pension schemes, paid holiday schemes, and maternity benefits. Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs. To apply for the Assistant Plan Coordinator position, please submit your CV detailing your relevant experience and why you are interested in this rol
Jul 16, 2026
Seasonal
Assistant Plan Coordinator Location: Barnsley S70 Job Type: Temporary Contract, Full-time, Hybrid Salary: £13.69 PAYE per hour We are seeking an Assistant Plan Coordinator to carry out statutory duties related to casework for children and young people with Special Educational Needs (SEN) on behalf of the Local Authority. This role also supports the Early Help Team and is crucial in implementing the Council's statutory duties. Day-to-day of the role: Support the implementation and maintenance of education health and care plans for children and young people. Respond to customer enquiries through multiple channels including telephony, face-to-face, and email, ensuring adherence to the Special Educational Needs Code of Practice and safeguarding issues. Provide comprehensive information, advice, and guidance on statutory Special Educational Needs processes to internal and external stakeholders. Work closely with key stakeholders to deliver service improvements and promote the Council's Digital First principles to shift from paper-based applications to online portals. Prepare for and administer Statutory Assessment panels according to statutory timescales, including tracking cases, creating agendas, attending meetings, taking accurate minutes, and disseminating actions. Required Skills & Qualifications: Experience working with legal processes and statutory timescales. Overview knowledge of services offered by the Authority to children, young people, and families, with some knowledge of support related to SEN. Proven experience handling confidential, sensitive, and potentially contentious information. Significant experience communicating and working effectively with a wide range of people, including the public. Ability to manage a demanding workload, meet strict deadlines, provide advice, support, and guidance, maintain accurate records, and produce reports/statistical information. Benefits: Access to a dedicated consultant for ongoing support. Secure and user-friendly online timesheet system. Self-service portal for managing holiday requests, payslips, and other employment documents. Access to free training, discount clubs, healthcare options, and Reed rewards. Inclusion in pension schemes, paid holiday schemes, and maternity benefits. Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs. To apply for the Assistant Plan Coordinator position, please submit your CV detailing your relevant experience and why you are interested in this rol
A.D.S Construction Personnel Ltd
Milton Keynes, Buckinghamshire
Customer Care Coordinator Milton Keynes £32,000 - £32,000 Full-time, Monday to Friday, 8:00 am - 4:30 pm Hybrid working after training period Overview A leading drylining contractor with long-standing staff and a supportive working culture is seeking a Customer Care Coordinator to join its team. This role suits someone with solid construction customer care experience, strong administration skills and confidence managing defects, remedial works and patching programmes across multiple sites and occupied properties. The position offers stability, a friendly office environment and hybrid working once established. Key Responsibilities • Manage customer care defects from initial instruction through to completion • Schedule patchers and operatives across multiple sites and occupied properties • Liaise with site managers, subcontractors, quantity surveyors and homeowners • Coordinate appointments and maintain regular communication with residents • Prepare quotations for remedial and chargeable works • Process variation orders and monitor approval status • Track labour, materials and commercial costs • Maintain and update internal Excel trackers and rporting systems • Produce weekly and monthly performance reports • Monitor workloads and ensure resources are allocated effectively • Order materials and coordinate collections • Manage customer care documentation, photographs and site records • Assist with resolving customer complaints professionally and promptly • Support management with operational and commercial administration Skills and Experience Required • Construction customer care experience is essential • Strong administration background with accurate record-keeping • Confident using Excel, Outlook and Microsoft Office • Excellent communication skills with confident telephone manner • Ability to manage multiple priorities in a fast-paced environment • High attention to detail and strong organisational skills • Comfortable dealing with site staff, contractors and residents • Professional, customer-focused approach What's Offered • Hybrid working once settled • Friendly, supportive team with long-standing staff • Guidance from an experienced Contracts Manager • Varied role with responsibility and autonomy • Stable employer with ongoing development opportunities
Jul 16, 2026
Full time
Customer Care Coordinator Milton Keynes £32,000 - £32,000 Full-time, Monday to Friday, 8:00 am - 4:30 pm Hybrid working after training period Overview A leading drylining contractor with long-standing staff and a supportive working culture is seeking a Customer Care Coordinator to join its team. This role suits someone with solid construction customer care experience, strong administration skills and confidence managing defects, remedial works and patching programmes across multiple sites and occupied properties. The position offers stability, a friendly office environment and hybrid working once established. Key Responsibilities • Manage customer care defects from initial instruction through to completion • Schedule patchers and operatives across multiple sites and occupied properties • Liaise with site managers, subcontractors, quantity surveyors and homeowners • Coordinate appointments and maintain regular communication with residents • Prepare quotations for remedial and chargeable works • Process variation orders and monitor approval status • Track labour, materials and commercial costs • Maintain and update internal Excel trackers and rporting systems • Produce weekly and monthly performance reports • Monitor workloads and ensure resources are allocated effectively • Order materials and coordinate collections • Manage customer care documentation, photographs and site records • Assist with resolving customer complaints professionally and promptly • Support management with operational and commercial administration Skills and Experience Required • Construction customer care experience is essential • Strong administration background with accurate record-keeping • Confident using Excel, Outlook and Microsoft Office • Excellent communication skills with confident telephone manner • Ability to manage multiple priorities in a fast-paced environment • High attention to detail and strong organisational skills • Comfortable dealing with site staff, contractors and residents • Professional, customer-focused approach What's Offered • Hybrid working once settled • Friendly, supportive team with long-standing staff • Guidance from an experienced Contracts Manager • Varied role with responsibility and autonomy • Stable employer with ongoing development opportunities
Ernest Gordon Recruitment Limited
Newcastle Upon Tyne, Tyne And Wear
Sales Coordinator (Employee-Owned Business) £25,000 - £30,000 + Training + Progression + Benefits + Hybrid Working + Employee-Owned Trust + Tax Free Bonus Gateshead Are you looking to join an Employee-Owned Business that will value your hard work within a positive environment where your contribution matters? Employee ownership also provides unique benefits, including the opportunity for tax-efficient bonuses linked to company performance. This is your chance to become part of a business where you are more than just an employee-you are a valued stakeholder in our success. As one of the most efficient providers in the UK, they supply, install, service and maintain Variable Speed Drives and Motors across a wide range of industries, including water utilities, manufacturing, healthcare, commercial buildings and offshore operations. Your responsibilities will include working within our internal team, you will play a key role in supporting customers, coordinating projects and ensuring the smooth delivery of products and services. This industry leading business will enhance your career through comprehensive in-house training. You'll gain hands-on experience with the industry products, technical sales processes and project coordination, supported by an experienced engineering and technical team. This role would suit an Sales Coordinator or similar looking for an office-based role within a company famously known for look after their employees. The Role: Managing customer enquiries and accurately interpreting requirements. Preparing technical solutions and quotations. Coordinating customer orders and deliveries. Liaising with suppliers to source and cost components. Raising purchase orders and managing procurement activities. Tracking projects and ensuring timely delivery of goods and services. Preparing and completing customer and company documentation accurately and on time. Assisting with the preparation of Risk Assessments and Method Statements. Providing support to customers and internal engineering teams. Attending customer sites when required. The Person: Sales Coordinator or similar Reference number: BBBH25667b Administrator, Compliance, Invoices, Invoicing, Scheduling, Arranging, Assistant, Documentation, Records, Co-ordinate, Admin, Administrative, Office, Newcastle, Gateshead If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jul 15, 2026
Full time
Sales Coordinator (Employee-Owned Business) £25,000 - £30,000 + Training + Progression + Benefits + Hybrid Working + Employee-Owned Trust + Tax Free Bonus Gateshead Are you looking to join an Employee-Owned Business that will value your hard work within a positive environment where your contribution matters? Employee ownership also provides unique benefits, including the opportunity for tax-efficient bonuses linked to company performance. This is your chance to become part of a business where you are more than just an employee-you are a valued stakeholder in our success. As one of the most efficient providers in the UK, they supply, install, service and maintain Variable Speed Drives and Motors across a wide range of industries, including water utilities, manufacturing, healthcare, commercial buildings and offshore operations. Your responsibilities will include working within our internal team, you will play a key role in supporting customers, coordinating projects and ensuring the smooth delivery of products and services. This industry leading business will enhance your career through comprehensive in-house training. You'll gain hands-on experience with the industry products, technical sales processes and project coordination, supported by an experienced engineering and technical team. This role would suit an Sales Coordinator or similar looking for an office-based role within a company famously known for look after their employees. The Role: Managing customer enquiries and accurately interpreting requirements. Preparing technical solutions and quotations. Coordinating customer orders and deliveries. Liaising with suppliers to source and cost components. Raising purchase orders and managing procurement activities. Tracking projects and ensuring timely delivery of goods and services. Preparing and completing customer and company documentation accurately and on time. Assisting with the preparation of Risk Assessments and Method Statements. Providing support to customers and internal engineering teams. Attending customer sites when required. The Person: Sales Coordinator or similar Reference number: BBBH25667b Administrator, Compliance, Invoices, Invoicing, Scheduling, Arranging, Assistant, Documentation, Records, Co-ordinate, Admin, Administrative, Office, Newcastle, Gateshead If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Thomas Brown Recruitment
Milton Keynes, Buckinghamshire
German speaking Sales Support Coordinator with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station Hybrid working 3 days in the office, 2 Working from Home. THIS IS A GERMAN SPEAKING ROLE PLEASE DO NOT APPLY IF YOU DO NOT SPEAK GERMAN OR LIVE WITHIN A COMMUTABLE DISTANCE OF THE MILTON KEYNES OFFICE Role description: Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives. Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives. Provide product, program, compensation plan, and business information as necessary. Assist with order processing, enrolments, and setting up new customers Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff. Identify, report, and follow-up on website issues to ensure corrective action is taken. Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected. Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts. Escalate unresolved problems when necessary. Document all contact information according to Standard Operating Procedures. Representing the brand, maintaining a professional, competent, and positive demeanour at all times.
Jul 15, 2026
Full time
German speaking Sales Support Coordinator with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station Hybrid working 3 days in the office, 2 Working from Home. THIS IS A GERMAN SPEAKING ROLE PLEASE DO NOT APPLY IF YOU DO NOT SPEAK GERMAN OR LIVE WITHIN A COMMUTABLE DISTANCE OF THE MILTON KEYNES OFFICE Role description: Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives. Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives. Provide product, program, compensation plan, and business information as necessary. Assist with order processing, enrolments, and setting up new customers Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff. Identify, report, and follow-up on website issues to ensure corrective action is taken. Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected. Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts. Escalate unresolved problems when necessary. Document all contact information according to Standard Operating Procedures. Representing the brand, maintaining a professional, competent, and positive demeanour at all times.
Customer Service Coordinator (Hybrid Working Available) Based Dorset/Devon/Somerset Job Type: Full-Time ( Maternity cover contact starting August 2026 ) £28k - £32k pro rota An exciting opportunity has arisen for a Customer Services Coordinator to join a growing developer with an excellent reputation for delivering high-quality homes and outstanding customer care. You'll be the main point of contact for homeowners, managing customer enquiries, defects, and aftercare from legal completion through the warranty period. Working closely with site teams, subcontractors, and suppliers, you'll ensure issues are resolved efficiently while delivering an exceptional customer experience. About You • Previous experience in customer service, customer care • Excellent communication and organisational skills. • Strong attention to detail and the ability to manage multiple priorities. • Confident using Microsoft Office. • Experience within house building, construction, property, or maintenance would be advantageous but is not essential. • Own transport to travel of the office or site What's on Offer • Competitive salary. • Hybrid working. • Pension scheme. • Training and development opportunities. • Supportive team environment If you're looking for a varied role where you can make a real difference to the customer journey, we'd love to hear from you.
Jul 15, 2026
Full time
Customer Service Coordinator (Hybrid Working Available) Based Dorset/Devon/Somerset Job Type: Full-Time ( Maternity cover contact starting August 2026 ) £28k - £32k pro rota An exciting opportunity has arisen for a Customer Services Coordinator to join a growing developer with an excellent reputation for delivering high-quality homes and outstanding customer care. You'll be the main point of contact for homeowners, managing customer enquiries, defects, and aftercare from legal completion through the warranty period. Working closely with site teams, subcontractors, and suppliers, you'll ensure issues are resolved efficiently while delivering an exceptional customer experience. About You • Previous experience in customer service, customer care • Excellent communication and organisational skills. • Strong attention to detail and the ability to manage multiple priorities. • Confident using Microsoft Office. • Experience within house building, construction, property, or maintenance would be advantageous but is not essential. • Own transport to travel of the office or site What's on Offer • Competitive salary. • Hybrid working. • Pension scheme. • Training and development opportunities. • Supportive team environment If you're looking for a varied role where you can make a real difference to the customer journey, we'd love to hear from you.
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role. Job Description: Salary: £45,000 - £55,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your Impact Do you want to play a pivotal role in protecting the next generation of defence technologies? Are you excited by the challenge of influencing product cyber resilience at the cutting edge of fighter aircraft development? Our Electronic Warfare (EW) and Future Combat Air Systems (FCAS) Design Integrity team is seeking a Senior Product Security Engineer. In this role, you will be responsible for the delivery of product security activities throughout the engineering lifecycle, working closely with multidisciplinary product teams across our Electronic Warfare and Future Combat Air business areas. You will play a key role in ensuring that security is embedded into the design and development of innovative defence solutions from concept through to delivery. This position is working on a hybrid basis and requires you to work at least one day per week from one of our following sites; Luton, Lincoln, Southampton, Basildon or Bristol. Regular monthly travel to our Luton site will also be required. Your responsibilities will include: Support the production of work package descriptions and cost estimates in support of product bids, services and proposals. Drive Security Assurance through the full product lifecycle, ensuring every design is robust, compliant, and resilient. Contributing to continual improvement of the engineering capability. Provide independent Information Assurance (IA) reviews and risk assessments on a variety of complex, high-impact projects. Contribute to Leonardo's UK-wide Security and IA community - shaping best practice and influencing security strategy. Review and provide guidance of security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation, such as solution hardening guidance and security operating procedures. Liaison with Security Accreditors and Security Assurance Coordinators in support of security Accreditation. What you'll bring: Practical experience of ISO27001/27004/27005 and NIST Risk Management Framework (RMF). Experience of owning a security risk management system for highly regulated products based on recognised frameworks such as aerospace, nuclear, automotive, rail or oil and gas. Good understanding and appreciation of the Engineering development lifecycles and how the Product Security specialism aligns. Ability to interpret Penetration Test Reports and write Remediation Action Plans. An appreciation of the wider UK Government Assurance Processes (such as the legacy JSP 604 Assurance or the CAF GovAssure processes). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Luton - Cap. Green 300 Additional Locations: GB - Bristol - Coldharbour Lane, GB - Lincoln, GB - Southampton Contract Type: Permanent Hybrid Working: Hybrid
Jul 14, 2026
Full time
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role. Job Description: Salary: £45,000 - £55,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your Impact Do you want to play a pivotal role in protecting the next generation of defence technologies? Are you excited by the challenge of influencing product cyber resilience at the cutting edge of fighter aircraft development? Our Electronic Warfare (EW) and Future Combat Air Systems (FCAS) Design Integrity team is seeking a Senior Product Security Engineer. In this role, you will be responsible for the delivery of product security activities throughout the engineering lifecycle, working closely with multidisciplinary product teams across our Electronic Warfare and Future Combat Air business areas. You will play a key role in ensuring that security is embedded into the design and development of innovative defence solutions from concept through to delivery. This position is working on a hybrid basis and requires you to work at least one day per week from one of our following sites; Luton, Lincoln, Southampton, Basildon or Bristol. Regular monthly travel to our Luton site will also be required. Your responsibilities will include: Support the production of work package descriptions and cost estimates in support of product bids, services and proposals. Drive Security Assurance through the full product lifecycle, ensuring every design is robust, compliant, and resilient. Contributing to continual improvement of the engineering capability. Provide independent Information Assurance (IA) reviews and risk assessments on a variety of complex, high-impact projects. Contribute to Leonardo's UK-wide Security and IA community - shaping best practice and influencing security strategy. Review and provide guidance of security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation, such as solution hardening guidance and security operating procedures. Liaison with Security Accreditors and Security Assurance Coordinators in support of security Accreditation. What you'll bring: Practical experience of ISO27001/27004/27005 and NIST Risk Management Framework (RMF). Experience of owning a security risk management system for highly regulated products based on recognised frameworks such as aerospace, nuclear, automotive, rail or oil and gas. Good understanding and appreciation of the Engineering development lifecycles and how the Product Security specialism aligns. Ability to interpret Penetration Test Reports and write Remediation Action Plans. An appreciation of the wider UK Government Assurance Processes (such as the legacy JSP 604 Assurance or the CAF GovAssure processes). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Luton - Cap. Green 300 Additional Locations: GB - Bristol - Coldharbour Lane, GB - Lincoln, GB - Southampton Contract Type: Permanent Hybrid Working: Hybrid
Appeals Coordinator Location: Shirley, Solihull (Hybrid Working) Salary: £24,784.50 per annum Job Type: Full-Time Permanent Join a Team Where Organisation Makes a Difference At My Key Recruitment , we're excited to be partnering with a fantastic organisation to recruit an Appeals Coordinator to join their friendly and supportive administration team based in Shirley, Solihull . This is an excellent opportunity for an organised and detail-oriented administrator who enjoys coordinating processes, managing documentation and keeping everything running efficiently behind the scenes. Working within a collaborative team, you'll play a key role in coordinating appeals cases from receipt through to completion, ensuring all documentation, scheduling and communication is delivered accurately and on time. With a hybrid working pattern and excellent benefits, this is a fantastic opportunity to join a business that genuinely values its people. The Role As an Appeals Coordinator, you'll be responsible for coordinating appeals cases while providing high-quality administrative support to ensure an efficient and professional service. Key Responsibilities Log and acknowledge new appeals cases. Maintain accurate Work in Progress (WIP) records. Coordinate and schedule board hearings. Arrange hearing venues and meeting logistics. Prepare case documentation and hearing packs. Ensure all documentation is issued within agreed timescales. Coordinate hearing arrangements and ensure all equipment is available. Proofread and distribute board reports to a high standard. Liaise professionally with authorities, appellants, board members and third parties. Work within agreed service level agreements and established processes. Escalate complex or delayed cases where appropriate. Provide additional administrative support across the team as required. About You We're looking for someone who enjoys working in a structured, process-driven environment and takes pride in delivering work to a high standard. You'll ideally have: Previous administration, coordination or scheduling experience. Excellent organisational and time management skills. Strong attention to detail. Experience managing diaries or coordinating appointments. Excellent written and verbal communication skills. Good knowledge of Microsoft Outlook, Word and Excel. Experience using databases or internal systems. A proactive approach and the ability to work independently. A customer-focused mindset. Working Hours Full-time 37.5 hours per week Working between 8:00am and 6:00pm Hybrid working: Tuesday, Wednesday & Thursday: Office-based in Shirley, Solihull Monday & Friday: Working from home What's on Offer? £24,784.50 per annum Hybrid working 25 days annual leave plus Bank Holidays (increasing with service) Birthday leave Contributory pension scheme (up to 6%) Life assurance Discounted gym membership Health cashback plan Ongoing training and development Friendly and supportive working environment Apply Today If you're an organised administrator looking for your next opportunity within a supportive and professional team, we'd love to hear from you. To apply, please send your CV to: (url removed) My Key Recruitment is acting as a recruitment agency on behalf of our client. We welcome applications from candidates of all backgrounds and are committed to promoting equal opportunities throughout the recruitment process.
Jul 14, 2026
Full time
Appeals Coordinator Location: Shirley, Solihull (Hybrid Working) Salary: £24,784.50 per annum Job Type: Full-Time Permanent Join a Team Where Organisation Makes a Difference At My Key Recruitment , we're excited to be partnering with a fantastic organisation to recruit an Appeals Coordinator to join their friendly and supportive administration team based in Shirley, Solihull . This is an excellent opportunity for an organised and detail-oriented administrator who enjoys coordinating processes, managing documentation and keeping everything running efficiently behind the scenes. Working within a collaborative team, you'll play a key role in coordinating appeals cases from receipt through to completion, ensuring all documentation, scheduling and communication is delivered accurately and on time. With a hybrid working pattern and excellent benefits, this is a fantastic opportunity to join a business that genuinely values its people. The Role As an Appeals Coordinator, you'll be responsible for coordinating appeals cases while providing high-quality administrative support to ensure an efficient and professional service. Key Responsibilities Log and acknowledge new appeals cases. Maintain accurate Work in Progress (WIP) records. Coordinate and schedule board hearings. Arrange hearing venues and meeting logistics. Prepare case documentation and hearing packs. Ensure all documentation is issued within agreed timescales. Coordinate hearing arrangements and ensure all equipment is available. Proofread and distribute board reports to a high standard. Liaise professionally with authorities, appellants, board members and third parties. Work within agreed service level agreements and established processes. Escalate complex or delayed cases where appropriate. Provide additional administrative support across the team as required. About You We're looking for someone who enjoys working in a structured, process-driven environment and takes pride in delivering work to a high standard. You'll ideally have: Previous administration, coordination or scheduling experience. Excellent organisational and time management skills. Strong attention to detail. Experience managing diaries or coordinating appointments. Excellent written and verbal communication skills. Good knowledge of Microsoft Outlook, Word and Excel. Experience using databases or internal systems. A proactive approach and the ability to work independently. A customer-focused mindset. Working Hours Full-time 37.5 hours per week Working between 8:00am and 6:00pm Hybrid working: Tuesday, Wednesday & Thursday: Office-based in Shirley, Solihull Monday & Friday: Working from home What's on Offer? £24,784.50 per annum Hybrid working 25 days annual leave plus Bank Holidays (increasing with service) Birthday leave Contributory pension scheme (up to 6%) Life assurance Discounted gym membership Health cashback plan Ongoing training and development Friendly and supportive working environment Apply Today If you're an organised administrator looking for your next opportunity within a supportive and professional team, we'd love to hear from you. To apply, please send your CV to: (url removed) My Key Recruitment is acting as a recruitment agency on behalf of our client. We welcome applications from candidates of all backgrounds and are committed to promoting equal opportunities throughout the recruitment process.
