Principal Deal Consultant, T2K Win Room Job ID: Amazon Web Services Japan GK AWS is seeking a highly motivated Deal Consultant professional to join the team focused on strategic initiatives. This is an individual contributor role who will work closely with Amazon senior management and cross-organization teams to develop differentiated strategic partnership opportunities, finding the right intersection between our goals, AWS Partner capabilities and accelerating customers' transformation to benefit from cloud. This position offers an unparalleled opportunity to leverage your ability to create differentiated solutions and develop cross-functional relationships inside one of the world's most innovative, customer-centric companies. The candidate will have the technical depth and business experience to easily communicate the economic benefits of computing to IT architects, engineering teams, sales teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses. The ideal candidate will have demonstrated abilities to influence decision-makers in a consultative selling approach (preferably through previous consulting, sales, or similar customer experience) to progress decision-making through their personal involvement with developing and presenting a compelling business case. They are self-starters who enjoy solving complex problems, work effectively with cross-functional counterparts, and thrive in a fast-paced setting that is constantly evolving. Proving you have high judgment, strong capabilities to earn trust, and are comfortable working in ambiguous, highly-visible situations is critical for this position. A strong bias for action, strategic planning skills, quantitative analysis, and the ability to coordinate and deliver new initiatives across a highly-matrixed organization is essential. If you are a builder with a sales, strategic partnership development background, innovative, creative, analytical, technical and strategic thinker, who wants to build transformative partnerships in a variety of industries and geographies, reach out to us! Key Job Responsibilities Coach enterprise account teams, structure complex deals and compelling proposals to best address industry business outcomes of our large enterprise customers holistically, allocate resources and investments, and reduce resolution time. Support decision making with high level of judgment in fast-paced cycles, monitor progress, and facilitate rapid responses to customer and partner needs with SLAs agreed across various functional leads. Provide leadership with visibility and produce insights of blocked pipeline and friction points to develop mechanisms that accelerate deal velocity with resources. Act as trusted advisor and thought leader to the AGS sales leadership in the development of commercial strategy and deals. Build strong internal relationships with leaders and counterparts across Amazon's diverse set of businesses including Product, Professional Services, AWS Partner Programs, Operations, Engineering, Legal, Finance, and senior management. Advise on commercial deal terms: understand the competitive landscape and provide deal guidance to Enterprise Account Teams to resolve technically complex deal scenarios and develop and support commercial strategies that drive significant business impact. Work with data to measure business impact, strategic costs and benefits of partnerships. Create scalable mechanisms, driving operational excellence. Investment analysis of cloud economics, short term and long-term. About the Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS 7+ years of developing, negotiating and executing business agreements experience 7+ years of professional or military experience Experience developing strategies that influence leadership decisions at the organizational level Bachelors Degree Fluent in English speaking and writing PREFERRED QUALIFICATIONS Experience selling to Fortune 1000 or Global 2000 organizations Posted: December 3, 2024 (Updated about 3 hours ago) Posted: November 26, 2024 (Updated 8 days ago) Posted: March 1, 2024 (Updated 8 days ago) Posted: November 25, 2024 (Updated 9 days ago) Posted: November 24, 2024 (Updated 9 days ago) Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Dec 14, 2024
Full time
Principal Deal Consultant, T2K Win Room Job ID: Amazon Web Services Japan GK AWS is seeking a highly motivated Deal Consultant professional to join the team focused on strategic initiatives. This is an individual contributor role who will work closely with Amazon senior management and cross-organization teams to develop differentiated strategic partnership opportunities, finding the right intersection between our goals, AWS Partner capabilities and accelerating customers' transformation to benefit from cloud. This position offers an unparalleled opportunity to leverage your ability to create differentiated solutions and develop cross-functional relationships inside one of the world's most innovative, customer-centric companies. The candidate will have the technical depth and business experience to easily communicate the economic benefits of computing to IT architects, engineering teams, sales teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses. The ideal candidate will have demonstrated abilities to influence decision-makers in a consultative selling approach (preferably through previous consulting, sales, or similar customer experience) to progress decision-making through their personal involvement with developing and presenting a compelling business case. They are self-starters who enjoy solving complex problems, work effectively with cross-functional counterparts, and thrive in a fast-paced setting that is constantly evolving. Proving you have high judgment, strong capabilities to earn trust, and are comfortable working in ambiguous, highly-visible situations is critical for this position. A strong bias for action, strategic planning skills, quantitative analysis, and the ability to coordinate and deliver new initiatives across a highly-matrixed organization is essential. If you are a builder with a sales, strategic partnership development background, innovative, creative, analytical, technical and strategic thinker, who wants to build transformative partnerships in a variety of industries and geographies, reach out to us! Key Job Responsibilities Coach enterprise account teams, structure complex deals and compelling proposals to best address industry business outcomes of our large enterprise customers holistically, allocate resources and investments, and reduce resolution time. Support decision making with high level of judgment in fast-paced cycles, monitor progress, and facilitate rapid responses to customer and partner needs with SLAs agreed across various functional leads. Provide leadership with visibility and produce insights of blocked pipeline and friction points to develop mechanisms that accelerate deal velocity with resources. Act as trusted advisor and thought leader to the AGS sales leadership in the development of commercial strategy and deals. Build strong internal relationships with leaders and counterparts across Amazon's diverse set of businesses including Product, Professional Services, AWS Partner Programs, Operations, Engineering, Legal, Finance, and senior management. Advise on commercial deal terms: understand the competitive landscape and provide deal guidance to Enterprise Account Teams to resolve technically complex deal scenarios and develop and support commercial strategies that drive significant business impact. Work with data to measure business impact, strategic costs and benefits of partnerships. Create scalable mechanisms, driving operational excellence. Investment analysis of cloud economics, short term and long-term. About the Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS 7+ years of developing, negotiating and executing business agreements experience 7+ years of professional or military experience Experience developing strategies that influence leadership decisions at the organizational level Bachelors Degree Fluent in English speaking and writing PREFERRED QUALIFICATIONS Experience selling to Fortune 1000 or Global 2000 organizations Posted: December 3, 2024 (Updated about 3 hours ago) Posted: November 26, 2024 (Updated 8 days ago) Posted: March 1, 2024 (Updated 8 days ago) Posted: November 25, 2024 (Updated 9 days ago) Posted: November 24, 2024 (Updated 9 days ago) Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Role description Clinical Specialist - Bowel Management. Exciting new opportunity working across the Midlands, South Yorkshire and West Yorkshire Role: Bowel Management Specialist Therapy Area: Bowel, Colorectal Location: The Midands and South Yorkshire and West Yorkshire Salary: Highly competitive salary, company car or car allowance, bonus and additional benefits package Hours: Full-time, permanent Role Type: Clinical Advisor, Clinical Specialist; Clinical Nurse Specialist; Nurse Advisor Are you a dedicated clinical professional with a passion for excellence and innovation, driven by Making a Difference to peoples lives, and motivated to support development and growth within a commercial environment? If you are then this opportunity will be of interest to you. This is an exciting role to work as a dedicated Bowel Management Specialist, you will join a successful team and drive clinical excellence for the Companys bowel management solutions. This role involves managing strategic clinical and education activities and services across a designated region. You will be instrumental in developing the Bowel Management (BM) services to support patients having earlier access to the Companys BM solutions. You will have the passion, drive and commitment to deliver specialist bowel care in collaboration with the NHS within the specified region. You will be able to work independently, be self-motivated and have a winning mindset. You will be a strategic thinker who wants to build on your commercial awareness and skill. The successful candidate will be able to display empathy and have an excellent ability to develop trust. To do this you will have excellent communication skills, including listening, interpersonal and influencing skills. In this role you will: Coordinate the delivery of an ethical and professional bowel management service to patients within professional and company guidelines. Collaborate with Territory Managers and the Strategic Partnership Manager to implement clinical strategies across your region. Additionally, you will promote the Company clinical services and solutions, be a key member involved in strategic project work to support the NHS and ensure quicker access to transanal irrigation (TAI). A part of your role will be to support patients who require transanal irrigation. You will develop and maintain long-term relationships with target accounts to enhance partnerships with the Company, ensuring the provision of expert professional and clinical care using evidence-based practices. As a resource, you will provide expert information, training and advice to healthcare professionals and patients and deliver education and training on the use of the Companys BM products. Staying updated with trends and changes in the NHS is crucial to ensure that the Company strategies align with customer needs. You will monitor activity and data with Territory Managers to ensure efficiency and access to TAI. Additionally, you will coordinate service audit and evaluation activities to maintain standards, service provision, and identify opportunities for improvement. Maintaining a professional portfolio in line with NMC requirements and keeping abreast of clinical developments within the specialty are essential. You will also ensure compliance with CQC registration and clinical governance requirements. The Client is a Market Leading company in intimate healthcare solutions with a strong record for product and service innovation. They work in close Partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. A people focused organization who offer great career opportunities plus a strong benefits package for staff. Qualifications The ideal candidate will have a minimum of 3 years as a registered General Nurse with a current NMC pin or be a qualified Physiotherapist or Clinical Scientist holding a professional governing body. Full UK Driving Licence Person experience required Strong clinical and commercial acumen. Previous experience in implementing and being involved with strategic project work is essential. Clinical sales experience would be an advantage. Nursing experience related to bowel management is desirable. Ideally experience of service development, including patient pathways and understanding of differing patient types. Account management skills. Excellent communication skills, ability to inspire and engage Healthcare Professionals in the Companys products. Strong organisational and planning skills. The ability to develop and maintain excellent relationships with internal and external teams. A positive can-do attitude A results-oriented mindset. Adaptable to change. Exceptional listening skills. A positive, can-do attitude with a strong desire to succeed. Proficient in Microsoft Office Applications. Demonstrate values aligned to the clients mission, values and vision. To Apply If you are suitable for this position, please send a copy of your CV. Alternatively call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.
Dec 14, 2024
Full time
Role description Clinical Specialist - Bowel Management. Exciting new opportunity working across the Midlands, South Yorkshire and West Yorkshire Role: Bowel Management Specialist Therapy Area: Bowel, Colorectal Location: The Midands and South Yorkshire and West Yorkshire Salary: Highly competitive salary, company car or car allowance, bonus and additional benefits package Hours: Full-time, permanent Role Type: Clinical Advisor, Clinical Specialist; Clinical Nurse Specialist; Nurse Advisor Are you a dedicated clinical professional with a passion for excellence and innovation, driven by Making a Difference to peoples lives, and motivated to support development and growth within a commercial environment? If you are then this opportunity will be of interest to you. This is an exciting role to work as a dedicated Bowel Management Specialist, you will join a successful team and drive clinical excellence for the Companys bowel management solutions. This role involves managing strategic clinical and education activities and services across a designated region. You will be instrumental in developing the Bowel Management (BM) services to support patients having earlier access to the Companys BM solutions. You will have the passion, drive and commitment to deliver specialist bowel care in collaboration with the NHS within the specified region. You will be able to work independently, be self-motivated and have a winning mindset. You will be a strategic thinker who wants to build on your commercial awareness and skill. The successful candidate will be able to display empathy and have an excellent ability to develop trust. To do this you will have excellent communication skills, including listening, interpersonal and influencing skills. In this role you will: Coordinate the delivery of an ethical and professional bowel management service to patients within professional and company guidelines. Collaborate with Territory Managers and the Strategic Partnership Manager to implement clinical strategies across your region. Additionally, you will promote the Company clinical services and solutions, be a key member involved in strategic project work to support the NHS and ensure quicker access to transanal irrigation (TAI). A part of your role will be to support patients who require transanal irrigation. You will develop and maintain long-term relationships with target accounts to enhance partnerships with the Company, ensuring the provision of expert professional and clinical care using evidence-based practices. As a resource, you will provide expert information, training and advice to healthcare professionals and patients and deliver education and training on the use of the Companys BM products. Staying updated with trends and changes in the NHS is crucial to ensure that the Company strategies align with customer needs. You will monitor activity and data with Territory Managers to ensure efficiency and access to TAI. Additionally, you will coordinate service audit and evaluation activities to maintain standards, service provision, and identify opportunities for improvement. Maintaining a professional portfolio in line with NMC requirements and keeping abreast of clinical developments within the specialty are essential. You will also ensure compliance with CQC registration and clinical governance requirements. The Client is a Market Leading company in intimate healthcare solutions with a strong record for product and service innovation. They work in close Partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. A people focused organization who offer great career opportunities plus a strong benefits package for staff. Qualifications The ideal candidate will have a minimum of 3 years as a registered General Nurse with a current NMC pin or be a qualified Physiotherapist or Clinical Scientist holding a professional governing body. Full UK Driving Licence Person experience required Strong clinical and commercial acumen. Previous experience in implementing and being involved with strategic project work is essential. Clinical sales experience would be an advantage. Nursing experience related to bowel management is desirable. Ideally experience of service development, including patient pathways and understanding of differing patient types. Account management skills. Excellent communication skills, ability to inspire and engage Healthcare Professionals in the Companys products. Strong organisational and planning skills. The ability to develop and maintain excellent relationships with internal and external teams. A positive can-do attitude A results-oriented mindset. Adaptable to change. Exceptional listening skills. A positive, can-do attitude with a strong desire to succeed. Proficient in Microsoft Office Applications. Demonstrate values aligned to the clients mission, values and vision. To Apply If you are suitable for this position, please send a copy of your CV. Alternatively call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.
My client is a small family run business that have plans to grow. They are seeking a sales executive to join them on a permanent basis. Salary is £24000 - £35000 (dependent on experience) + commission. Monday to Friday 9am 5pm and every other Saturday 10am 2pm. RESPONSIBILITIES: To be the first point of contact for new enquiries and showroom visitors Providing customer advice and support over the phone, via Live Web chat and by email enquiries. Efficiently qualifying leads To visit customers in their homes in order to advise on and sell our range of products To assist in the sales of products by creating and researching new leads To carry out sales advisor appointments and customer follow-ups and liaison offering knowledgeable advice with excellent customer service and sales skills To understand and learn the technical aspects of the product range To communicate effectively and work as part of a small team with a can-do attitude and a flexible schedule Ensuring the client is happy with the service they receive, including aftercare Meeting customers in their own home at times, processing orders which will involve taking detailed requirements and accurate measurements Lead generation from an existing database, requesting feedback reviews and referrals and supporting the development of new prospects. This will largely include cold calling by phone and in person. To achieve a high conversion rate and customer service score whilst selling accurately and hitting a target REQUIRED SKILLS: Confidence in generating interest/cold calling new prospects Well-presented and professional Honest, reliable, ethical and conscientious A good organiser with time planning skills and good timekeeping Great at following up, keeping track of, and converting sales Full UK driving license Eligible to work in the UK
Dec 14, 2024
Full time
My client is a small family run business that have plans to grow. They are seeking a sales executive to join them on a permanent basis. Salary is £24000 - £35000 (dependent on experience) + commission. Monday to Friday 9am 5pm and every other Saturday 10am 2pm. RESPONSIBILITIES: To be the first point of contact for new enquiries and showroom visitors Providing customer advice and support over the phone, via Live Web chat and by email enquiries. Efficiently qualifying leads To visit customers in their homes in order to advise on and sell our range of products To assist in the sales of products by creating and researching new leads To carry out sales advisor appointments and customer follow-ups and liaison offering knowledgeable advice with excellent customer service and sales skills To understand and learn the technical aspects of the product range To communicate effectively and work as part of a small team with a can-do attitude and a flexible schedule Ensuring the client is happy with the service they receive, including aftercare Meeting customers in their own home at times, processing orders which will involve taking detailed requirements and accurate measurements Lead generation from an existing database, requesting feedback reviews and referrals and supporting the development of new prospects. This will largely include cold calling by phone and in person. To achieve a high conversion rate and customer service score whilst selling accurately and hitting a target REQUIRED SKILLS: Confidence in generating interest/cold calling new prospects Well-presented and professional Honest, reliable, ethical and conscientious A good organiser with time planning skills and good timekeeping Great at following up, keeping track of, and converting sales Full UK driving license Eligible to work in the UK
Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: Sales OU(SALES OU) Job Category: Sales & Marketing Experience Level: Experienced Hire The Business Development Director will work closely with the Americas, Europe and Africa Corporate Strategic sales team to expand Moody's presence and visibility by creating new connections, developing client relationships, and identifying growth opportunities. The focus for this role will be the Energy sub-sector. Understand the sub-sector specific client base and market opportunities globally Work with sales, product, and marketing teams to drive market engagement and raise awareness of Moody's vision, capabilities, and expertise. Develop a network of senior stakeholders (CIOs, CFOs, CCOs, CEOs, CROs) to connect with Moody's executive leadership and participate in client advisory boards. Conduct elevated levels of self-initiated meeting activity to broaden our touchpoints within our Strategic Corporate business Identify and participate in key industry events that will help Moody's expand its reach and network. Establish strong links with key industry associations. Source new opportunities through event participation, client networking, customer profiling and market intelligence. Work with the product management team to understand the latest product offerings and share market feedback from interaction with the marketplace. Work closely with senior management to highlight specific growth opportunities. Provide support, coaching, training or take a leadership role to guide or assist a colleague on a specific opportunity, where they are well positioned to make key contributions. Refer lead information, i.e., referral of client's information to the salesperson, with potential to lead to an actual sales activity. Collaborate with the marketing to team to develop an outreach plan that will include PR, conferences, and event appearances, speaking engagements and a publication agenda. Identify opportunities, analyse risk/reward trade-offs, screen candidates, build business cases Support Manager with strategies to accelerate our GTM success. Qualifications: Undergraduate/first-level degree (e.g., Bachelor's degree) required. Graduate/second-level degree preferred (e.g., MBA, Master's, or Ph.D.). A Moody's employee at this level would typically have 10-12 years of Energy experience within the given sub-sector for Corporates. Established track record of successfully developing a network of clients and nurturing deep relationships with risk professionals. Strong familiarity with insurance market drivers and trends. Broad understanding of the competitive landscape for products and services targeted at the wider Energy community Experience in the publishing and delivery of thought leadership demonstrated in research, publications and speaking engagements (preferred). International experience preferred. Solid understanding of the Industrial sub-sector Clear written and oral communication skills with an ability to communicate complex concepts to a senior audience. Position requires approximately 25% travel. Fluency in English (essential), other European languages (advantageous).
Dec 14, 2024
Full time
Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: Sales OU(SALES OU) Job Category: Sales & Marketing Experience Level: Experienced Hire The Business Development Director will work closely with the Americas, Europe and Africa Corporate Strategic sales team to expand Moody's presence and visibility by creating new connections, developing client relationships, and identifying growth opportunities. The focus for this role will be the Energy sub-sector. Understand the sub-sector specific client base and market opportunities globally Work with sales, product, and marketing teams to drive market engagement and raise awareness of Moody's vision, capabilities, and expertise. Develop a network of senior stakeholders (CIOs, CFOs, CCOs, CEOs, CROs) to connect with Moody's executive leadership and participate in client advisory boards. Conduct elevated levels of self-initiated meeting activity to broaden our touchpoints within our Strategic Corporate business Identify and participate in key industry events that will help Moody's expand its reach and network. Establish strong links with key industry associations. Source new opportunities through event participation, client networking, customer profiling and market intelligence. Work with the product management team to understand the latest product offerings and share market feedback from interaction with the marketplace. Work closely with senior management to highlight specific growth opportunities. Provide support, coaching, training or take a leadership role to guide or assist a colleague on a specific opportunity, where they are well positioned to make key contributions. Refer lead information, i.e., referral of client's information to the salesperson, with potential to lead to an actual sales activity. Collaborate with the marketing to team to develop an outreach plan that will include PR, conferences, and event appearances, speaking engagements and a publication agenda. Identify opportunities, analyse risk/reward trade-offs, screen candidates, build business cases Support Manager with strategies to accelerate our GTM success. Qualifications: Undergraduate/first-level degree (e.g., Bachelor's degree) required. Graduate/second-level degree preferred (e.g., MBA, Master's, or Ph.D.). A Moody's employee at this level would typically have 10-12 years of Energy experience within the given sub-sector for Corporates. Established track record of successfully developing a network of clients and nurturing deep relationships with risk professionals. Strong familiarity with insurance market drivers and trends. Broad understanding of the competitive landscape for products and services targeted at the wider Energy community Experience in the publishing and delivery of thought leadership demonstrated in research, publications and speaking engagements (preferred). International experience preferred. Solid understanding of the Industrial sub-sector Clear written and oral communication skills with an ability to communicate complex concepts to a senior audience. Position requires approximately 25% travel. Fluency in English (essential), other European languages (advantageous).
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Sales Executive We are proud to be working with a leading insurance provider who are looking to grow their Sales team. As an experienced Sales Executive you will conduct professional inbound and outbound communication with clients, offering new and renewable products. All data is warm and will either be an expiring customer or a customer that has opted in to being contacted. Key responsibilities: Proactively renew existing policies in line with their renewal dates. Responsible for making high volumes of outbound calls. Increase customer loyalty Find creative solutions to problems Answer telephone calls from potential customers who have been solicited through advertisements Understand compliance and consequences Providing excellent and friendly customer service Maintain the relevant diary systems to ensure and manage customer contact times Record names, addresses, purchases, and reactions of prospects contacted Adjust sales scripts to better target the needs and interests of customers Telephone, email or write letters to respond to correspondence from customers or to follow up initial sales contacts Provide additional support and day to day account management to allocated customers Ensure product explanation is accurate and full Inform customers of full closing statements Liaise with other departments to resolve customer queries and assist with retention of business Other reasonable duties as required. Regulatory Conduct Requirements In addition to the responsibilities outlined, this role is subject to the following Conduct Rules which are applied to individuals in firms authorised by the Financial Conduct Authority. Skills & Competencies: Comfortable conversing with happy, unaware and disgruntled customers. Ability to self-manage/motivate. Attention to detail. Receive feedback in a positive manner and demonstrate positive attitude at all times. Ability to multi-task, work under time and completion deadlines. Personal attributes: As a confident self-starter, you will have the ability to build effective relationships, positively influencing colleagues and clients to become a trusted advisor and valued team member. With drive and determination to achieve goals, you will have a demonstrable track record of sales target overachievement in B2C sales. Knowledge & Experience: Experience in a FCA regulated environment is preferred but not essential Sales experience is not essential and in fact the only real must is hard work and professionalism as full training will be provided Good understanding of voice/soft skill Excellent Word and Excel skills The Package Basic salary £25,000 plus commission (realistic £35,000 OTE, uncapped). You would be working Monday to Fridays only (no weekends or bank holidays), 35 hours per week on a rotating shift pattern of 9am to 5pm one week and 11am to 7pm (12pm 8pm on Tuesday) the next. If this sounds like you, then we would love to hear from you please call (phone number removed) or email your CV to (url removed) or (url removed)
Dec 14, 2024
Full time
Sales Executive We are proud to be working with a leading insurance provider who are looking to grow their Sales team. As an experienced Sales Executive you will conduct professional inbound and outbound communication with clients, offering new and renewable products. All data is warm and will either be an expiring customer or a customer that has opted in to being contacted. Key responsibilities: Proactively renew existing policies in line with their renewal dates. Responsible for making high volumes of outbound calls. Increase customer loyalty Find creative solutions to problems Answer telephone calls from potential customers who have been solicited through advertisements Understand compliance and consequences Providing excellent and friendly customer service Maintain the relevant diary systems to ensure and manage customer contact times Record names, addresses, purchases, and reactions of prospects contacted Adjust sales scripts to better target the needs and interests of customers Telephone, email or write letters to respond to correspondence from customers or to follow up initial sales contacts Provide additional support and day to day account management to allocated customers Ensure product explanation is accurate and full Inform customers of full closing statements Liaise with other departments to resolve customer queries and assist with retention of business Other reasonable duties as required. Regulatory Conduct Requirements In addition to the responsibilities outlined, this role is subject to the following Conduct Rules which are applied to individuals in firms authorised by the Financial Conduct Authority. Skills & Competencies: Comfortable conversing with happy, unaware and disgruntled customers. Ability to self-manage/motivate. Attention to detail. Receive feedback in a positive manner and demonstrate positive attitude at all times. Ability to multi-task, work under time and completion deadlines. Personal attributes: As a confident self-starter, you will have the ability to build effective relationships, positively influencing colleagues and clients to become a trusted advisor and valued team member. With drive and determination to achieve goals, you will have a demonstrable track record of sales target overachievement in B2C sales. Knowledge & Experience: Experience in a FCA regulated environment is preferred but not essential Sales experience is not essential and in fact the only real must is hard work and professionalism as full training will be provided Good understanding of voice/soft skill Excellent Word and Excel skills The Package Basic salary £25,000 plus commission (realistic £35,000 OTE, uncapped). You would be working Monday to Fridays only (no weekends or bank holidays), 35 hours per week on a rotating shift pattern of 9am to 5pm one week and 11am to 7pm (12pm 8pm on Tuesday) the next. If this sounds like you, then we would love to hear from you please call (phone number removed) or email your CV to (url removed) or (url removed)
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Dec 14, 2024
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Ready to Sparkle in Sales? Join Us as an Outbound Sales Advisor! Are you a natural connector with a flair for sales? Love helping people protect their home appliances? If you're ready to shine, we've got the perfect role for you-where your charm and expertise can truly make a difference! Here's What You'll Be Doing: Reach Out & Connect: Call our customers to make sure their appliances are fully protected. Sell Smarter, Not Harder: Use your sales skills to upsell products that perfectly fit each customer's needs. Build Lasting Relationships: Get to know what matters most to each customer-because everyone deserves peace of mind! Find the Perfect Fit: Help customers choose the ideal protection package to keep their appliances safe and sound. What's in It for You? Competitive Pay: 23,000 base salary with fantastic commission potential! Top-Notch Training: Our two-week training program will set you up for success, connecting you with the team and sharpening your sales skills from day one. Total Flexibility: This role is 100% remote! Just make sure you've got a good internet connection and a quiet spot at home. Your Working Hours: Monday to Thursday: 10:30 AM - 7:00 PM Fridays: 9:00 AM - 5:30 PM (Hello, early weekend vibes!) What We're Looking For: Sales Star: Proven experience hitting targets and making an impact in sales. Independent Worker: Experience working remotely or from home is a big plus. Communication Champ: You build rapport like a pro and make customers feel valued. Detail-Oriented: Accuracy is key; you pride yourself on getting it right the first time. Cool Under Pressure: Thrives in a fast-paced, dynamic environment. Sound like you? Don't wait- apply now and kick-start your next adventure in sales! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Dec 14, 2024
Full time
Ready to Sparkle in Sales? Join Us as an Outbound Sales Advisor! Are you a natural connector with a flair for sales? Love helping people protect their home appliances? If you're ready to shine, we've got the perfect role for you-where your charm and expertise can truly make a difference! Here's What You'll Be Doing: Reach Out & Connect: Call our customers to make sure their appliances are fully protected. Sell Smarter, Not Harder: Use your sales skills to upsell products that perfectly fit each customer's needs. Build Lasting Relationships: Get to know what matters most to each customer-because everyone deserves peace of mind! Find the Perfect Fit: Help customers choose the ideal protection package to keep their appliances safe and sound. What's in It for You? Competitive Pay: 23,000 base salary with fantastic commission potential! Top-Notch Training: Our two-week training program will set you up for success, connecting you with the team and sharpening your sales skills from day one. Total Flexibility: This role is 100% remote! Just make sure you've got a good internet connection and a quiet spot at home. Your Working Hours: Monday to Thursday: 10:30 AM - 7:00 PM Fridays: 9:00 AM - 5:30 PM (Hello, early weekend vibes!) What We're Looking For: Sales Star: Proven experience hitting targets and making an impact in sales. Independent Worker: Experience working remotely or from home is a big plus. Communication Champ: You build rapport like a pro and make customers feel valued. Detail-Oriented: Accuracy is key; you pride yourself on getting it right the first time. Cool Under Pressure: Thrives in a fast-paced, dynamic environment. Sound like you? Don't wait- apply now and kick-start your next adventure in sales! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law. The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus. Day to Day Responsibilities: To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through their online client portal. Liaise with the Digital Field Consultants and deal with queries as appropriate. Manage own workload working from the task list. Ensure deadlines and any KPI/SLA/targets are met. Ensure work in line with any quality criteria/instruction in place. To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. Check client details using the computerised database. Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. Maintain a clear desk and tidy work environment. To undertake E-learning sessions as and when required. Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: Knowledge of employment law. Excellent written English. Excellent word processing skills. Attention to detail. Ability to prioritise your workload, work under pressure in conjunction with deadlines. Possess excellent and professional communication skills especially over the phone. Good organisational skills. Ability to present information accurately. Ability to deal with people on all levels. 48671BG INDFIR
Dec 14, 2024
Full time
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law. The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus. Day to Day Responsibilities: To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through their online client portal. Liaise with the Digital Field Consultants and deal with queries as appropriate. Manage own workload working from the task list. Ensure deadlines and any KPI/SLA/targets are met. Ensure work in line with any quality criteria/instruction in place. To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. Check client details using the computerised database. Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. Maintain a clear desk and tidy work environment. To undertake E-learning sessions as and when required. Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: Knowledge of employment law. Excellent written English. Excellent word processing skills. Attention to detail. Ability to prioritise your workload, work under pressure in conjunction with deadlines. Possess excellent and professional communication skills especially over the phone. Good organisational skills. Ability to present information accurately. Ability to deal with people on all levels. 48671BG INDFIR
5 Month Temporary HR Administrator Monday - Friday 09:00 - 17:00 Based in Milton Keynes (Hybrid) A fantastic opportunity to join a global business, delivering HR solutions across the EMEA region. Are you looking to establish your HR career and have the opportunity to gain HR exposure within a professional environment. Working as part of a dedicated team of 12 advisors, offering practical HR advice to employees. Dealing with payroll and HR queries, making excellence a habit. Offices near Central Milton Keynes, with amazing onsite facilities at their flagship centre for excellence. Our client work to high standards, with a passion to achieve excellence. First point of contact for the HR inbox, offering practical HR solutions, following HR processes Delivering high levels of accuracy and customer service Excellent communication skills, in particular a good standard of written English is essential High levels of numeracy, with strong attention to detail The opportunity to use Workday HR system Dealing with HR and payroll queries Good administrative ability Able to work under pressure and to deadlines with good time management skills Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Dec 14, 2024
Seasonal
5 Month Temporary HR Administrator Monday - Friday 09:00 - 17:00 Based in Milton Keynes (Hybrid) A fantastic opportunity to join a global business, delivering HR solutions across the EMEA region. Are you looking to establish your HR career and have the opportunity to gain HR exposure within a professional environment. Working as part of a dedicated team of 12 advisors, offering practical HR advice to employees. Dealing with payroll and HR queries, making excellence a habit. Offices near Central Milton Keynes, with amazing onsite facilities at their flagship centre for excellence. Our client work to high standards, with a passion to achieve excellence. First point of contact for the HR inbox, offering practical HR solutions, following HR processes Delivering high levels of accuracy and customer service Excellent communication skills, in particular a good standard of written English is essential High levels of numeracy, with strong attention to detail The opportunity to use Workday HR system Dealing with HR and payroll queries Good administrative ability Able to work under pressure and to deadlines with good time management skills Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Willmott Dixon Group
Letchworth Garden City, Hertfordshire
The Role Willmott Dixon is looking for an Infrastructure Engineer, specialising in Networks, to join our busy in-house Infrastructure team. This an exciting time to join the Infrastructure team which has recently been absorbed into our Service Operations team, leading to a more collaborative approach which is proving beneficial to the team and the wider business. This opportunity would suit a CCNA certified Network Analyst / Network Engineer. You will ideally have at least 12 to 18 months of experience of 1st and /or 2nd line network support. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. However, please note that due to the nature of the role, occasional travel to Letchworth or other Willmott Dixon locations will be required according to business needs (e.g. for installations/project assistance etc). Examples of a couple of upcoming projects that you will play a key role in include an SD-WAN implementation and a proxy replacement (possibly to FortiNet). The IT team are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset and infrastructure that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2024 and beyond! The Project Key Responsibilities / Objectives Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure technical compliance with Service, Technical and Security standards across the network service. Support the Microsoft Teams telephony service, ensuring this is running optimally for the business. Recommend appropriate site connectivity solutions and collaborate with sites to assure effective implementation. Plan, schedule and implement Change Requests through our Change Advisory Board. Support Principals in the write up of documentation including high and low-level technical designs. Implement technical installations and testing according to design documentation and project planning. Assist in the implementation of monitoring and observability for the network service and proactively identify and rectify performance/service issues. Identify opportunities to automate configuration and implementation of network technologies. Collaborate closely with the Infrastructure Team and the rest of the IT team to assure seamless implementations. Assist the Infrastructure team in developing and conducting Disaster Recovery plans to ensure business continuity. Maintain and further develop technical knowledge by keeping up to date with the latest network technologies, trends, and best practices. Maintain relationships with external vendors and utilise these relationships to assure the optimal running of the network service. Essential and Desirable Criteria Technical Proven experience of: Excellent communication and interpersonal skills with the ability to confidently deal with stakeholders at all levels. CCNA level, LAN, WAN and routers protocols. Configuration of Network Layer 2/3 devices. Cisco ASA Firewall, FortiGate Firewall, configuring and Administering VPN setups. Working knowledge of QOS. A good understanding of proxy technologies (preferably Zscaler and FortiNet FortiSASE). Qualifications and Membership Essential Degree qualified in Computing or related discipline or equivalent professional experience Driving Licence Desirable ITIL Foundation CCNA Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.
Dec 14, 2024
Full time
The Role Willmott Dixon is looking for an Infrastructure Engineer, specialising in Networks, to join our busy in-house Infrastructure team. This an exciting time to join the Infrastructure team which has recently been absorbed into our Service Operations team, leading to a more collaborative approach which is proving beneficial to the team and the wider business. This opportunity would suit a CCNA certified Network Analyst / Network Engineer. You will ideally have at least 12 to 18 months of experience of 1st and /or 2nd line network support. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. However, please note that due to the nature of the role, occasional travel to Letchworth or other Willmott Dixon locations will be required according to business needs (e.g. for installations/project assistance etc). Examples of a couple of upcoming projects that you will play a key role in include an SD-WAN implementation and a proxy replacement (possibly to FortiNet). The IT team are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset and infrastructure that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2024 and beyond! The Project Key Responsibilities / Objectives Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure technical compliance with Service, Technical and Security standards across the network service. Support the Microsoft Teams telephony service, ensuring this is running optimally for the business. Recommend appropriate site connectivity solutions and collaborate with sites to assure effective implementation. Plan, schedule and implement Change Requests through our Change Advisory Board. Support Principals in the write up of documentation including high and low-level technical designs. Implement technical installations and testing according to design documentation and project planning. Assist in the implementation of monitoring and observability for the network service and proactively identify and rectify performance/service issues. Identify opportunities to automate configuration and implementation of network technologies. Collaborate closely with the Infrastructure Team and the rest of the IT team to assure seamless implementations. Assist the Infrastructure team in developing and conducting Disaster Recovery plans to ensure business continuity. Maintain and further develop technical knowledge by keeping up to date with the latest network technologies, trends, and best practices. Maintain relationships with external vendors and utilise these relationships to assure the optimal running of the network service. Essential and Desirable Criteria Technical Proven experience of: Excellent communication and interpersonal skills with the ability to confidently deal with stakeholders at all levels. CCNA level, LAN, WAN and routers protocols. Configuration of Network Layer 2/3 devices. Cisco ASA Firewall, FortiGate Firewall, configuring and Administering VPN setups. Working knowledge of QOS. A good understanding of proxy technologies (preferably Zscaler and FortiNet FortiSASE). Qualifications and Membership Essential Degree qualified in Computing or related discipline or equivalent professional experience Driving Licence Desirable ITIL Foundation CCNA Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.
Our client, a leading energy services company are looking to add a HR Advisor to their team to deliver impact through the full employee lifecycle. This position will be offered on a 6 month contract basis with hybrid working offered. ROLE Act as a true partner to Service Lines to deliver business impact through the full employee lifecycle by building, developing, and retaining a high performing and diverse workforce. RESPONSIBILITIES: Living the client and demonstrating them daily. Embracing a Business Partnering approach by building strong working relationships and building credibility, through regular communications with senior business leaders to understand and meet on-going/future business requirements, ensuring that HR play a part in the successful achievement of business objectives. Fostering a culture of service excellence, acting as role modelling for client and behaviours maximising the contribution that HR, makes to the organisation both through own efforts and through supporting developing line management to manage their people. Delivering a passionate HR service to our business that is both commercially minded, and customer focussed whilst operationally driven to support a high profile client. The provision of professional and proactive HR advice and guidance within defined business areas within EPS West in line with Company standards and processes. Working in partnership with business leaders and managers to provide guidance and advice on all HR matters always ensuring relevant legislation is adhered to. Leading key change projects and advising client group management on people related risks and ensuring that all areas of change are compliant with relevant legislation. Furthermore, leading and influencing change across areas to support implementation, embedment into and adoption by the business of key change initiatives. Leading and resolving complex employee relations issues ensuring that values and standards are maintained at all times The management of long term and complex absenteeism, including but not limited to medial referral management and the updating of the absence case log. The management of end to end employee lifecycle activities including, but not limited to, Recruitment, Reward, Performance Management, Talent Management and Succession Planning, Retention, Employee Relations, business planning and forecasting. The raising of Helpdesk tickets within the HRIS to facilitate the processing of employee changes. These activities shall include but are not limited to onboarding and leaver processes, assignment, departmental, payroll and other changes to employee's terms and conditions. Supporting client groups in the execution of annual organisation wide activities (e.g. performance development reviews, employee opinion survey and talent management etc.). Leading redeployment processes ensuring that the Company guidelines are followed in line with relevant legislation, Company values and behaviours. Supporting due diligence, bids and tender activities, transition and TUPE exercises ensuring effective communication and compliance. Focusing on behaviours for Diversity & Inclusion by ensuring equality opportunity and fairness in all areas of employment and value the diversity of employees, customers and those living in the communities in which the client has a presence. REQUIREMENTS: Knowledge & Qualifications: Degree & CIPD qualified Chartered Member of the CIPD Strong knowledge of Employment Law and complex case management Knowledge and application of HR Metrics Skills & Competencies: Effective interpersonal and communication Skills Effective negotiation and influencing skills Effective coaching skills Problem solving and analytical skills Organisation and time management skills, particularly when dealing with conflicting priorities. Commercial awareness to support the business in making key decisions and understanding the implications of this. Proactive approach to HR as a value-add function Operational HR experience
Dec 14, 2024
Seasonal
Our client, a leading energy services company are looking to add a HR Advisor to their team to deliver impact through the full employee lifecycle. This position will be offered on a 6 month contract basis with hybrid working offered. ROLE Act as a true partner to Service Lines to deliver business impact through the full employee lifecycle by building, developing, and retaining a high performing and diverse workforce. RESPONSIBILITIES: Living the client and demonstrating them daily. Embracing a Business Partnering approach by building strong working relationships and building credibility, through regular communications with senior business leaders to understand and meet on-going/future business requirements, ensuring that HR play a part in the successful achievement of business objectives. Fostering a culture of service excellence, acting as role modelling for client and behaviours maximising the contribution that HR, makes to the organisation both through own efforts and through supporting developing line management to manage their people. Delivering a passionate HR service to our business that is both commercially minded, and customer focussed whilst operationally driven to support a high profile client. The provision of professional and proactive HR advice and guidance within defined business areas within EPS West in line with Company standards and processes. Working in partnership with business leaders and managers to provide guidance and advice on all HR matters always ensuring relevant legislation is adhered to. Leading key change projects and advising client group management on people related risks and ensuring that all areas of change are compliant with relevant legislation. Furthermore, leading and influencing change across areas to support implementation, embedment into and adoption by the business of key change initiatives. Leading and resolving complex employee relations issues ensuring that values and standards are maintained at all times The management of long term and complex absenteeism, including but not limited to medial referral management and the updating of the absence case log. The management of end to end employee lifecycle activities including, but not limited to, Recruitment, Reward, Performance Management, Talent Management and Succession Planning, Retention, Employee Relations, business planning and forecasting. The raising of Helpdesk tickets within the HRIS to facilitate the processing of employee changes. These activities shall include but are not limited to onboarding and leaver processes, assignment, departmental, payroll and other changes to employee's terms and conditions. Supporting client groups in the execution of annual organisation wide activities (e.g. performance development reviews, employee opinion survey and talent management etc.). Leading redeployment processes ensuring that the Company guidelines are followed in line with relevant legislation, Company values and behaviours. Supporting due diligence, bids and tender activities, transition and TUPE exercises ensuring effective communication and compliance. Focusing on behaviours for Diversity & Inclusion by ensuring equality opportunity and fairness in all areas of employment and value the diversity of employees, customers and those living in the communities in which the client has a presence. REQUIREMENTS: Knowledge & Qualifications: Degree & CIPD qualified Chartered Member of the CIPD Strong knowledge of Employment Law and complex case management Knowledge and application of HR Metrics Skills & Competencies: Effective interpersonal and communication Skills Effective negotiation and influencing skills Effective coaching skills Problem solving and analytical skills Organisation and time management skills, particularly when dealing with conflicting priorities. Commercial awareness to support the business in making key decisions and understanding the implications of this. Proactive approach to HR as a value-add function Operational HR experience
Application Engineer (Appian, Low-Code) Job Type: Full-time Location: UK - 100% Salary: up to 55,000 My client is eagerly seeking innovative Application Engineers to join their dynamic Low Code Application team. This is your chance to play a pivotal role in building and deploying cutting-edge applications that not only meet but exceed customer expectations and drive business success. As part of a vibrant team of application engineers, you will design and develop groundbreaking applications that revolutionise the way our clients operate. Day-to-day of the role: Forge ahead in the development of low-code applications using the latest technologies in the tech stack. Become a key player in integrating and architecting complex applications that solve real-world problems. Analyse pressing business challenges, devise strategic technological solutions, and support the full project lifecycle. Identify prime processes for automation, enhancing efficiency and effectiveness. Work collaboratively with a team of passionate automation experts to craft bespoke solutions that address unique client needs. Build and sustain robust relationships with clients, positioning yourself as a trusted and indispensable advisor. Keep your finger on the pulse of technological advancements, adopting industry best practices to elevate consulting services. Engage in thorough research and insightful analysis to contribute significantly to client projects. Required Skills & Qualifications: Proven commercial professional experience in a similar role. Proficiency in Intelligent Automation and familiarity with leading low-code platform Appian. Exceptional analytical and problem-solving prowess. Outstanding communication and interpersonal skills, with fluency in English. Readiness and flexibility to travel as needed to meet business demands. Benefits: A vibrant and stimulating work environment where your contributions are highly valued. Recognition programmes that celebrate both individual and team achievements. A competitive compensation package that rewards your hard work and dedication. Generous 30 days of holiday to relax and recharge. Comprehensive private health insurance. Robust pension plan with Standard Life. Flexible work arrangements including the possibility to work from home. Tailored development plans with professional career coaching. Opportunities for global career mobility and advancement. To apply for this exhilarating Application Engineer role, please submit your CV and a cover letter detailing your relevant experience and your passion for innovative solutions. Due to the nature of the work, any candidate for this role must have/ be able to obtain security clearance. This means you will need to be a British Citizen or have been in the UK for 5 years Please do not apply if you will not meet these requirements, as I will not be able to accept your application
Dec 14, 2024
Full time
Application Engineer (Appian, Low-Code) Job Type: Full-time Location: UK - 100% Salary: up to 55,000 My client is eagerly seeking innovative Application Engineers to join their dynamic Low Code Application team. This is your chance to play a pivotal role in building and deploying cutting-edge applications that not only meet but exceed customer expectations and drive business success. As part of a vibrant team of application engineers, you will design and develop groundbreaking applications that revolutionise the way our clients operate. Day-to-day of the role: Forge ahead in the development of low-code applications using the latest technologies in the tech stack. Become a key player in integrating and architecting complex applications that solve real-world problems. Analyse pressing business challenges, devise strategic technological solutions, and support the full project lifecycle. Identify prime processes for automation, enhancing efficiency and effectiveness. Work collaboratively with a team of passionate automation experts to craft bespoke solutions that address unique client needs. Build and sustain robust relationships with clients, positioning yourself as a trusted and indispensable advisor. Keep your finger on the pulse of technological advancements, adopting industry best practices to elevate consulting services. Engage in thorough research and insightful analysis to contribute significantly to client projects. Required Skills & Qualifications: Proven commercial professional experience in a similar role. Proficiency in Intelligent Automation and familiarity with leading low-code platform Appian. Exceptional analytical and problem-solving prowess. Outstanding communication and interpersonal skills, with fluency in English. Readiness and flexibility to travel as needed to meet business demands. Benefits: A vibrant and stimulating work environment where your contributions are highly valued. Recognition programmes that celebrate both individual and team achievements. A competitive compensation package that rewards your hard work and dedication. Generous 30 days of holiday to relax and recharge. Comprehensive private health insurance. Robust pension plan with Standard Life. Flexible work arrangements including the possibility to work from home. Tailored development plans with professional career coaching. Opportunities for global career mobility and advancement. To apply for this exhilarating Application Engineer role, please submit your CV and a cover letter detailing your relevant experience and your passion for innovative solutions. Due to the nature of the work, any candidate for this role must have/ be able to obtain security clearance. This means you will need to be a British Citizen or have been in the UK for 5 years Please do not apply if you will not meet these requirements, as I will not be able to accept your application
Client Success / Key Account Manager Annual Salary: £28,000 pa + Benefits Hours: Monday Friday 9.00am 5.00pm (part-time considered) office based. Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and results driven key account manager, to join our Client Success Team. We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client companies throughout England, on a fixed fee annual contract basis. We love what we do and we genuinely want to add value to our SME client base. The ideal candidate will focus on ensuring we deliver an exceptional client experience, maximising retention, and driving revenue growth through upselling, cross-selling and client referrals. The Client Success Team, is critical to our business growth strategy. We are an ambitious company with a brilliant track record of year-on-year growth, profitability and development. We place significance on values such as graft, together, heart and grit. These core principles run right through our business and as a result, in all our dealings with clients. Our vision is to grow year on year, however we want to do this in the right way, maintaining our values and adding stability to the business. Building a great reputation is paramount and something that has been key to our business strategy from day one. We have been in business 21 years and our success is built on hard work, collaboration, and a passion for excellence. As an employer we value the benefits of a good work life balance and promote a positive working environment. We genuinely care about each member of our team and their contribution to the business and our clients. Equally, we have made a commitment to our community and set-up our own charity The Howarth Foundation, supporting people who have been homeless or are at the risk of becoming homeless in Leeds and Kirklees, to take the next step back into employment. Up to 10% of our profits are donated to the charity each year. THE ROLE Build and maintain strong, long-lasting client relationships through regular communication and a deep understanding of their business goals. Serve as the primary contact for key accounts, addressing enquiries, concerns, and proactively finding solutions. Responsible for on-boarding client accounts and managing the renewal process. Ensure an exceptional client experience to maintain an attrition rate of less than 10%. Collaborate with internal teams to deliver tailored solutions that meet client needs and exceed expectations. Analyse account data to anticipate client churn risks and develop strategies to ensure high retention rates. Address and resolve client issues promptly and effectively to maintain trust and loyalty. Identify opportunities to upsell products or services based on client needs and market trends and contribute to the monthly revenue target. In collaboration with Head of Client Success, draft proposals and close upselling opportunities. Liaise with wider teams (Employment Law, HR Growth, Health & Safety, Marketing etc marketing, product, support, etc.) to ensure seamless service delivery. Act as the voice of the client internally to influence product or service enhancements. Provide assistance and support with the smooth running of the office and wider administrative team. Support with creating a positive supporting and family culture within the Howarths team. Key Performance Indicators (KPIs) Client retention rate (%). Annual revenue growth from existing clients. Client satisfaction scores THE CANDIDATE The successful candidate for the position of Client Success will possess the following qualifications, experience and qualities: Qualification and Experience: Proven track record of achieving retention and upselling targets. Customer focussed mindset with problem solving attitude. Exceptional communication and interpersonal skills for building trust and rapport with clients. A results-driven approach with a focus on increasing revenue through upselling and cross-selling. Personal qualities: Graft: Ownership, flexibility, dedicated and pragmatic. Together: Communication, respect, collaboration and compassion. Heart: Understanding, empathy, joy, and integrity. Grit: Resilience, courage, enthusiasm and proactive. PAY & BENEFITS Annual Salary: £28,000 Hours Monday Friday 9.00am 5.00pm (part-time considered) office based. Holidays: 25 days + bank hols (Additional Holidays for length of service). Pension Scheme: Salary sacrifice pension scheme 5% employee and 5% employer contribution Death in Service: 3x annual salary EAP : HOW TO APPLY If you re ready to lead a client success team that turns exceptional service into long-term partnerships, we d love to hear from you!. Please submit your updated CV. INDHS
Dec 14, 2024
Full time
Client Success / Key Account Manager Annual Salary: £28,000 pa + Benefits Hours: Monday Friday 9.00am 5.00pm (part-time considered) office based. Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and results driven key account manager, to join our Client Success Team. We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client companies throughout England, on a fixed fee annual contract basis. We love what we do and we genuinely want to add value to our SME client base. The ideal candidate will focus on ensuring we deliver an exceptional client experience, maximising retention, and driving revenue growth through upselling, cross-selling and client referrals. The Client Success Team, is critical to our business growth strategy. We are an ambitious company with a brilliant track record of year-on-year growth, profitability and development. We place significance on values such as graft, together, heart and grit. These core principles run right through our business and as a result, in all our dealings with clients. Our vision is to grow year on year, however we want to do this in the right way, maintaining our values and adding stability to the business. Building a great reputation is paramount and something that has been key to our business strategy from day one. We have been in business 21 years and our success is built on hard work, collaboration, and a passion for excellence. As an employer we value the benefits of a good work life balance and promote a positive working environment. We genuinely care about each member of our team and their contribution to the business and our clients. Equally, we have made a commitment to our community and set-up our own charity The Howarth Foundation, supporting people who have been homeless or are at the risk of becoming homeless in Leeds and Kirklees, to take the next step back into employment. Up to 10% of our profits are donated to the charity each year. THE ROLE Build and maintain strong, long-lasting client relationships through regular communication and a deep understanding of their business goals. Serve as the primary contact for key accounts, addressing enquiries, concerns, and proactively finding solutions. Responsible for on-boarding client accounts and managing the renewal process. Ensure an exceptional client experience to maintain an attrition rate of less than 10%. Collaborate with internal teams to deliver tailored solutions that meet client needs and exceed expectations. Analyse account data to anticipate client churn risks and develop strategies to ensure high retention rates. Address and resolve client issues promptly and effectively to maintain trust and loyalty. Identify opportunities to upsell products or services based on client needs and market trends and contribute to the monthly revenue target. In collaboration with Head of Client Success, draft proposals and close upselling opportunities. Liaise with wider teams (Employment Law, HR Growth, Health & Safety, Marketing etc marketing, product, support, etc.) to ensure seamless service delivery. Act as the voice of the client internally to influence product or service enhancements. Provide assistance and support with the smooth running of the office and wider administrative team. Support with creating a positive supporting and family culture within the Howarths team. Key Performance Indicators (KPIs) Client retention rate (%). Annual revenue growth from existing clients. Client satisfaction scores THE CANDIDATE The successful candidate for the position of Client Success will possess the following qualifications, experience and qualities: Qualification and Experience: Proven track record of achieving retention and upselling targets. Customer focussed mindset with problem solving attitude. Exceptional communication and interpersonal skills for building trust and rapport with clients. A results-driven approach with a focus on increasing revenue through upselling and cross-selling. Personal qualities: Graft: Ownership, flexibility, dedicated and pragmatic. Together: Communication, respect, collaboration and compassion. Heart: Understanding, empathy, joy, and integrity. Grit: Resilience, courage, enthusiasm and proactive. PAY & BENEFITS Annual Salary: £28,000 Hours Monday Friday 9.00am 5.00pm (part-time considered) office based. Holidays: 25 days + bank hols (Additional Holidays for length of service). Pension Scheme: Salary sacrifice pension scheme 5% employee and 5% employer contribution Death in Service: 3x annual salary EAP : HOW TO APPLY If you re ready to lead a client success team that turns exceptional service into long-term partnerships, we d love to hear from you!. Please submit your updated CV. INDHS
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an EMEA IFM Lead based in London. The IFM Lead for EMEA will be responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Critical Facilities and FM standards/guidelines in terms of design, operational performance, and overall resilience. In addition, this position is responsible for the strategic management of the client's critical environment infrastructure (including co-lo sites), and practical delivery of best-in-class operational standards resulting in an excellent engineering service provision across the EMEA region. You will be an evangelist for engineering best practice and act as a trusted advisor to the client, supporting the development of engineering standards. Operational management of CBRE's specialist M&E Supply Chain and OEM's in order to deliver a best in class service with the ultimate objective of meeting the Key Performance Indicators and Service Level Agreements targets across EMEA countries. The position is responsible of bringing together engineering and operations, have a strong technical background whilst being able to navigate through the complexities of banking clients for all services. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM and Engineering services issues. Manages on site facilities management operation teams and Engineering teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA. Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Ensure planned preventative maintenance activities are delivered to plan on time and within budget, with particular emphasis on critical maintenance, and fire impairment policies. Work collaboratively with various client teams, central CBRE energy management team, other CBRE management teams on the account. Ensure contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimize the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contribute to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manage various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met through the use of CBRE's Technologies. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Leads by example owning creative problem solving in a high pressure environment. Ensure compliance in accordance with CBRE and Client Responsible for all in scope engineering service delivery in the EMEA region Matrix partnership to the Global Engineering Director and EMEA Alliance Director, providing tactical and operational delivery reports as well as Supply Partner management and direction. Use data to drive monitor, report on and drive performance of the engineering team across the region. Support the implementation of the CBRE Shield Critical Facility Risk Management (CFRM) program and own the CFRM performance for the region. Support Smart FM initiatives across EMEA. Provide leadership, support and guidance to sub-region engineering leads to ensure effective, timely and complete delivery of the service provider's deliverables in accordance to the service level agreement and contract. Manage regional incident and escalation, lead engineering problem solving, fault finding and root cause analysis for the region acting as the primary interface with the client, local vendor partner, and other stakeholders. Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Provide financial oversight including review engineering capital budgets, ensure effective management of the Repairs and Maintenance (R&M) cost, providing budget variance reports and assisting with annual reconciliations. Performs additional job duties as requested. Some travel required Skills Strong technical background with proven experience in a similar role Excellent client relationship and leadership skills Strong communication and presentation skills Ability to effectively respond to complex inquiries, requests or complaints from clients, line management and supply chain. Experience in change control and engineering planning tools and processes Strong financial control to maintain cost within budget Intermediate skill with Microsoft Office Suite, Relevant experience managing an engineering service delivery across multiple remote and culturally different locations. Tertiary qualification in Engineering Studies preferable with a Degree in Mechanical or Electrical Engineering. A minimum of ten years post-training experience, five years of which in maintaining critical engineering environments. Member of an Engineering related professional institution i.e. ASHRAE/CIBSE/IEE. Sound knowledge in Health & Safety About CBRE: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Dec 14, 2024
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an EMEA IFM Lead based in London. The IFM Lead for EMEA will be responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Critical Facilities and FM standards/guidelines in terms of design, operational performance, and overall resilience. In addition, this position is responsible for the strategic management of the client's critical environment infrastructure (including co-lo sites), and practical delivery of best-in-class operational standards resulting in an excellent engineering service provision across the EMEA region. You will be an evangelist for engineering best practice and act as a trusted advisor to the client, supporting the development of engineering standards. Operational management of CBRE's specialist M&E Supply Chain and OEM's in order to deliver a best in class service with the ultimate objective of meeting the Key Performance Indicators and Service Level Agreements targets across EMEA countries. The position is responsible of bringing together engineering and operations, have a strong technical background whilst being able to navigate through the complexities of banking clients for all services. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM and Engineering services issues. Manages on site facilities management operation teams and Engineering teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA. Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Ensure planned preventative maintenance activities are delivered to plan on time and within budget, with particular emphasis on critical maintenance, and fire impairment policies. Work collaboratively with various client teams, central CBRE energy management team, other CBRE management teams on the account. Ensure contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimize the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contribute to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manage various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met through the use of CBRE's Technologies. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Leads by example owning creative problem solving in a high pressure environment. Ensure compliance in accordance with CBRE and Client Responsible for all in scope engineering service delivery in the EMEA region Matrix partnership to the Global Engineering Director and EMEA Alliance Director, providing tactical and operational delivery reports as well as Supply Partner management and direction. Use data to drive monitor, report on and drive performance of the engineering team across the region. Support the implementation of the CBRE Shield Critical Facility Risk Management (CFRM) program and own the CFRM performance for the region. Support Smart FM initiatives across EMEA. Provide leadership, support and guidance to sub-region engineering leads to ensure effective, timely and complete delivery of the service provider's deliverables in accordance to the service level agreement and contract. Manage regional incident and escalation, lead engineering problem solving, fault finding and root cause analysis for the region acting as the primary interface with the client, local vendor partner, and other stakeholders. Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Provide financial oversight including review engineering capital budgets, ensure effective management of the Repairs and Maintenance (R&M) cost, providing budget variance reports and assisting with annual reconciliations. Performs additional job duties as requested. Some travel required Skills Strong technical background with proven experience in a similar role Excellent client relationship and leadership skills Strong communication and presentation skills Ability to effectively respond to complex inquiries, requests or complaints from clients, line management and supply chain. Experience in change control and engineering planning tools and processes Strong financial control to maintain cost within budget Intermediate skill with Microsoft Office Suite, Relevant experience managing an engineering service delivery across multiple remote and culturally different locations. Tertiary qualification in Engineering Studies preferable with a Degree in Mechanical or Electrical Engineering. A minimum of ten years post-training experience, five years of which in maintaining critical engineering environments. Member of an Engineering related professional institution i.e. ASHRAE/CIBSE/IEE. Sound knowledge in Health & Safety About CBRE: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
