Job Title: Property Manager Location: London N1 Contract: Temp Hours: 35 Salary: 19.34 p/h PAYE. - 23.14 LTD. Role Summary: As a Property Manager, you'll manage a diverse portfolio of homes, playing a crucial role in building vibrant and cohesive communities. You'll work closely with residents, managing agents, and contractors to ensure smooth operations and foster positive relationships. Your proactive approach to handling property-related issues and overseeing service charges will contribute to an enhanced resident experience. Key Responsibilities: Listen to residents' concerns and resolve issues affecting their homes. Maintain a visible and approachable presence, fostering trust and rapport with residents and stakeholders. Actively collaborate with internal and external teams to continuously improve service quality. Expertly manage service charge budgets, ensuring clear communication with residents. Communicate updates empathetically and professionally to keep residents informed. Host community events to encourage open dialogue and address resident concerns directly. Support resident complaints, working alongside the complaints team to ensure swift and fair resolution. Conduct investigations and document outcomes transparently, including in anti-social behaviour cases. Partner with building managers and housing officers to elevate the resident experience. Oversee health and safety standards, ensuring homes are safe and well-maintained. Regularly inspect properties to maintain high standards and compliance. Lead initiatives for continuous improvements, coordinating with repairs and maintenance teams. Ensure compliance with legal and financial regulations, acting in alignment with internal policies. Requirements: Strong customer service background, ideally in a housing context. Excellent communication skills, both verbal and written, suited for diverse audiences. Proven resilience and problem-solving abilities. Experience in investigation, negotiation, and influencing. Analytical, with a strong focus on customer needs. Proficient in collaboration, IT skills, and managing deadlines with attention to detail. Qualification in IRPM, ARMA, or RICS preferred. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed)
Dec 03, 2024
Seasonal
Job Title: Property Manager Location: London N1 Contract: Temp Hours: 35 Salary: 19.34 p/h PAYE. - 23.14 LTD. Role Summary: As a Property Manager, you'll manage a diverse portfolio of homes, playing a crucial role in building vibrant and cohesive communities. You'll work closely with residents, managing agents, and contractors to ensure smooth operations and foster positive relationships. Your proactive approach to handling property-related issues and overseeing service charges will contribute to an enhanced resident experience. Key Responsibilities: Listen to residents' concerns and resolve issues affecting their homes. Maintain a visible and approachable presence, fostering trust and rapport with residents and stakeholders. Actively collaborate with internal and external teams to continuously improve service quality. Expertly manage service charge budgets, ensuring clear communication with residents. Communicate updates empathetically and professionally to keep residents informed. Host community events to encourage open dialogue and address resident concerns directly. Support resident complaints, working alongside the complaints team to ensure swift and fair resolution. Conduct investigations and document outcomes transparently, including in anti-social behaviour cases. Partner with building managers and housing officers to elevate the resident experience. Oversee health and safety standards, ensuring homes are safe and well-maintained. Regularly inspect properties to maintain high standards and compliance. Lead initiatives for continuous improvements, coordinating with repairs and maintenance teams. Ensure compliance with legal and financial regulations, acting in alignment with internal policies. Requirements: Strong customer service background, ideally in a housing context. Excellent communication skills, both verbal and written, suited for diverse audiences. Proven resilience and problem-solving abilities. Experience in investigation, negotiation, and influencing. Analytical, with a strong focus on customer needs. Proficient in collaboration, IT skills, and managing deadlines with attention to detail. Qualification in IRPM, ARMA, or RICS preferred. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed)
Home " Jobs " Information Security Manager - London We are seeking a highly skilled and experienced Information Security Officer to join our team. The ideal candidate will have a strong background in information security management and extensive experience leading SOC2 audits. This role is critical in ensuring our organization's compliance with industry standards and protecting our information assets. Key Responsibilities: Lead and manage SOC2 audit processes, including planning, execution, and reporting. Develop, implement, and maintain information security policies, procedures, and controls. Conduct risk assessments and vulnerability assessments to identify and mitigate security risks. Monitor and respond to security incidents and breaches, ensuring timely resolution and documentation. Collaborate with internal and external stakeholders to ensure compliance with regulatory requirements and industry best practices. Provide training and awareness programs to employees on information security policies and procedures. Stay current with emerging security trends, threats, and technologies, and recommend enhancements to the security program. Prepare and present regular reports on the status of the information security program to senior management. Required Skills, Experience, and Qualifications: Bachelor's degree in Information Security, Computer Science, or a related field. Minimum of 5 years of experience in information security management. Proven experience leading SOC2 audits and ensuring compliance with SOC2 standards. Strong knowledge of information security frameworks and standards (e.g., ISO 27001, NIST). Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Relevant certifications such as CISSP, CISM, or CISA are highly desirable. Preferred Skills: Experience with cloud security and managing security in cloud environments. Familiarity with data privacy regulations (e.g., GDPR, CCPA). Experience with security tools and technologies (e.g., SIEM, IDS/IPS, DLP). About us: We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor. External.Form.IONGroup.Jobs.Subscription Email Page Title Page URL utm_source utm_medium utm_campaign utm_content IP GFTrackEvent What is (20 + 30)? Please type "50" in the field above. This is to prevent spambot entries. Landing Page If you are human, leave this field blank.
Dec 03, 2024
Full time
Home " Jobs " Information Security Manager - London We are seeking a highly skilled and experienced Information Security Officer to join our team. The ideal candidate will have a strong background in information security management and extensive experience leading SOC2 audits. This role is critical in ensuring our organization's compliance with industry standards and protecting our information assets. Key Responsibilities: Lead and manage SOC2 audit processes, including planning, execution, and reporting. Develop, implement, and maintain information security policies, procedures, and controls. Conduct risk assessments and vulnerability assessments to identify and mitigate security risks. Monitor and respond to security incidents and breaches, ensuring timely resolution and documentation. Collaborate with internal and external stakeholders to ensure compliance with regulatory requirements and industry best practices. Provide training and awareness programs to employees on information security policies and procedures. Stay current with emerging security trends, threats, and technologies, and recommend enhancements to the security program. Prepare and present regular reports on the status of the information security program to senior management. Required Skills, Experience, and Qualifications: Bachelor's degree in Information Security, Computer Science, or a related field. Minimum of 5 years of experience in information security management. Proven experience leading SOC2 audits and ensuring compliance with SOC2 standards. Strong knowledge of information security frameworks and standards (e.g., ISO 27001, NIST). Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Relevant certifications such as CISSP, CISM, or CISA are highly desirable. Preferred Skills: Experience with cloud security and managing security in cloud environments. Familiarity with data privacy regulations (e.g., GDPR, CCPA). Experience with security tools and technologies (e.g., SIEM, IDS/IPS, DLP). About us: We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor. External.Form.IONGroup.Jobs.Subscription Email Page Title Page URL utm_source utm_medium utm_campaign utm_content IP GFTrackEvent What is (20 + 30)? Please type "50" in the field above. This is to prevent spambot entries. Landing Page If you are human, leave this field blank.
Service Manager (Care and Support Services) We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services. Position: Service Manager Location: Rochdale, Keswick Gardens, Greater Manchester Hours: 37.5 hours Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role) Contract: Permanent Closing Date: 23rd December 2024 Although applications may close before the deadline, so please apply early to avoid disappointment. About the role: You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services. Key responsibilities Leading and engaging a team Leading a service Housing and income management Supporting customers About you: We are looking for someone with: Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements Have conflict resolution skills and be confident and consistent when making decisions Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements About the organisation: A housing association with a difference enhancing the everyday for all customers. For 90 years, they ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Benefits you ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues. They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 03, 2024
Full time
Service Manager (Care and Support Services) We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services. Position: Service Manager Location: Rochdale, Keswick Gardens, Greater Manchester Hours: 37.5 hours Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role) Contract: Permanent Closing Date: 23rd December 2024 Although applications may close before the deadline, so please apply early to avoid disappointment. About the role: You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services. Key responsibilities Leading and engaging a team Leading a service Housing and income management Supporting customers About you: We are looking for someone with: Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements Have conflict resolution skills and be confident and consistent when making decisions Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements About the organisation: A housing association with a difference enhancing the everyday for all customers. For 90 years, they ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Benefits you ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues. They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. is seeking a highly experienced and strategic Chief Information Officer (CIO) to oversee and manage the company's information technology strategy and infrastructure. This pivotal role will report directly to the COO and will be responsible for ensuring that the company's technology operations align with its regulatory obligations, business objectives, and future growth plans. The ideal candidate will have extensive experience in a fast-paced, regulated financial environment and a strong understanding of the complexities faced by CFD brokers. Key Responsibilities: IT Strategy & Leadership: Develop and execute a forward-thinking IT strategy that supports business growth, regulatory compliance, and operational efficiency. Ensure alignment with overall corporate objectives and financial industry regulations. IT Operations & Service Management: Oversee the company's IT operations, including the management of a 24/7 operations centre and service desk to ensure continuous availability and performance of critical systems and infrastructure. Lead key service management functions such as incident, change, problem, and asset management, ensuring efficient resolution of issues and minimization of downtime. Regulatory Compliance: Ensure the highest levels of data protection and IT system integrity, meeting the requirements of financial authorities in all of our jurisdictions. Collaborate closely with compliance and cybersecurity teams to safeguard customer data and meet stringent regulatory obligations. Ensure that IT systems are audit-ready and compliant with regulatory standards across jurisdictions. Infrastructure Management: Lead the design, implementation, and maintenance of scalable IT infrastructure and resilient networks, both on prem and cloud, to meet the demands of a 24/7 financial services environment. Digital Transformation & Innovation: Spearhead initiatives to modernise and innovate the company's technology stack, enhancing customer and employee experiences, improving operational efficiencies, and ensuring a competitive edge in the fintech landscape. Vendor & Stakeholder Management: Cultivate and manage relationships with critical technology partners, vendors, and internal stakeholders. Negotiate contracts, drive performance, build and maintain exit plans, and ensure service levels meet the company's needs. Team Leadership & Development: Build, lead, and mentor a high-performing IT team. Foster a culture of collaboration, continuous improvement, and technical excellence. Champion staff development, ensuring the team remains at the cutting edge of innovation. Disaster Recovery & Business Continuity: Establish and maintain comprehensive disaster recovery and business continuity plans, ensuring the company's readiness to handle crises without disruption to operations or customer services. Budget & Asset Management: Manage the IT budget and drive IT asset management practices, ensuring efficient allocation of resources and investments in technology that drive business value. Employee Technology Experience: Ensure that all employees have the necessary tools, support, and technology to perform their roles effectively by overseeing IT helpdesk services and workplace technology solutions. Manage the deployment and maintenance of hardware, software, and communication tools across all global offices. Lead the build-out and optimization of office technology infrastructure, ensuring seamless collaboration, productivity, and a consistent employee experience across diverse locations worldwide. Key Requirements: Experience: 10+ years of experience in senior IT leadership, ideally within a regulated financial services environment. Experience within the CFD, brokerage, or trading sectors is highly desirable. Education: Bachelor's or Master's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as CISSP, CISM, ITIL, or PRINCE2 are preferred. Regulatory Knowledge: Strong understanding of regulatory frameworks in financial services, particularly MiFID II, GDPR, and other relevant financial regulations applicable to the European Union, UK and other jurisdictions in which we operate. Experience navigating compliance within regulated fintech environments. Technical Expertise: Expertise in IT infrastructure, cloud technologies (AWS experience highly preferred), cybersecurity, VoIP technology, resilience, productivity tools (incl. gSuite, Slack, Jira), identity and access management (Okta), and various endpoint devices (Mac, Windows, Unix). Proficiency in overseeing scalable platforms and managing technological risks associated with fast-paced trading environments. Leadership: A proven track record in leading and managing diverse, geographically dispersed IT teams, with the ability to deliver complex technology projects on time and within budget. Communication Skills: Excellent interpersonal and communication skills. Ability to convey complex technical ideas to non-technical stakeholders, including senior leadership and regulators. Problem-Solving: Strategic and forward-thinking with robust problem-solving capabilities. Able to anticipate and mitigate risks, making proactive decisions to ensure the business's long-term resilience and growth. What you'll get in return: A strong commitment to work-life balance, so you can thrive both professionally and personally. Modern office located in the heart of the Warsaw city, designed to inspire and support your best work. Flexible hybrid working model that adapts to your needs. Performance-based annual bonus to reward your contributions and impact. Comprehensive benefits package, competitive within the industry. Top-tier equipment and technology to ensure you have everything you need to succeed. Workflex policy offering 30 remote workdays per year, allowing you to work from anywhere in the world. Employee referral program to reward you for bringing great talent into the team. This is a unique opportunity to join a dynamic financial technology company during a pivotal phase of growth. As CIO, you will drive the company's technological strategy, ensuring operational excellence and innovation across all systems. You will be instrumental in shaping the future of our platform, enhancing our technology infrastructure, and ensuring we stay ahead in a competitive market. If you're excited by the prospect of leading a high-performing tech team and steering the digital transformation of a fast-growing organization, we'd love to connect with you. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Dec 02, 2024
Full time
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. is seeking a highly experienced and strategic Chief Information Officer (CIO) to oversee and manage the company's information technology strategy and infrastructure. This pivotal role will report directly to the COO and will be responsible for ensuring that the company's technology operations align with its regulatory obligations, business objectives, and future growth plans. The ideal candidate will have extensive experience in a fast-paced, regulated financial environment and a strong understanding of the complexities faced by CFD brokers. Key Responsibilities: IT Strategy & Leadership: Develop and execute a forward-thinking IT strategy that supports business growth, regulatory compliance, and operational efficiency. Ensure alignment with overall corporate objectives and financial industry regulations. IT Operations & Service Management: Oversee the company's IT operations, including the management of a 24/7 operations centre and service desk to ensure continuous availability and performance of critical systems and infrastructure. Lead key service management functions such as incident, change, problem, and asset management, ensuring efficient resolution of issues and minimization of downtime. Regulatory Compliance: Ensure the highest levels of data protection and IT system integrity, meeting the requirements of financial authorities in all of our jurisdictions. Collaborate closely with compliance and cybersecurity teams to safeguard customer data and meet stringent regulatory obligations. Ensure that IT systems are audit-ready and compliant with regulatory standards across jurisdictions. Infrastructure Management: Lead the design, implementation, and maintenance of scalable IT infrastructure and resilient networks, both on prem and cloud, to meet the demands of a 24/7 financial services environment. Digital Transformation & Innovation: Spearhead initiatives to modernise and innovate the company's technology stack, enhancing customer and employee experiences, improving operational efficiencies, and ensuring a competitive edge in the fintech landscape. Vendor & Stakeholder Management: Cultivate and manage relationships with critical technology partners, vendors, and internal stakeholders. Negotiate contracts, drive performance, build and maintain exit plans, and ensure service levels meet the company's needs. Team Leadership & Development: Build, lead, and mentor a high-performing IT team. Foster a culture of collaboration, continuous improvement, and technical excellence. Champion staff development, ensuring the team remains at the cutting edge of innovation. Disaster Recovery & Business Continuity: Establish and maintain comprehensive disaster recovery and business continuity plans, ensuring the company's readiness to handle crises without disruption to operations or customer services. Budget & Asset Management: Manage the IT budget and drive IT asset management practices, ensuring efficient allocation of resources and investments in technology that drive business value. Employee Technology Experience: Ensure that all employees have the necessary tools, support, and technology to perform their roles effectively by overseeing IT helpdesk services and workplace technology solutions. Manage the deployment and maintenance of hardware, software, and communication tools across all global offices. Lead the build-out and optimization of office technology infrastructure, ensuring seamless collaboration, productivity, and a consistent employee experience across diverse locations worldwide. Key Requirements: Experience: 10+ years of experience in senior IT leadership, ideally within a regulated financial services environment. Experience within the CFD, brokerage, or trading sectors is highly desirable. Education: Bachelor's or Master's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as CISSP, CISM, ITIL, or PRINCE2 are preferred. Regulatory Knowledge: Strong understanding of regulatory frameworks in financial services, particularly MiFID II, GDPR, and other relevant financial regulations applicable to the European Union, UK and other jurisdictions in which we operate. Experience navigating compliance within regulated fintech environments. Technical Expertise: Expertise in IT infrastructure, cloud technologies (AWS experience highly preferred), cybersecurity, VoIP technology, resilience, productivity tools (incl. gSuite, Slack, Jira), identity and access management (Okta), and various endpoint devices (Mac, Windows, Unix). Proficiency in overseeing scalable platforms and managing technological risks associated with fast-paced trading environments. Leadership: A proven track record in leading and managing diverse, geographically dispersed IT teams, with the ability to deliver complex technology projects on time and within budget. Communication Skills: Excellent interpersonal and communication skills. Ability to convey complex technical ideas to non-technical stakeholders, including senior leadership and regulators. Problem-Solving: Strategic and forward-thinking with robust problem-solving capabilities. Able to anticipate and mitigate risks, making proactive decisions to ensure the business's long-term resilience and growth. What you'll get in return: A strong commitment to work-life balance, so you can thrive both professionally and personally. Modern office located in the heart of the Warsaw city, designed to inspire and support your best work. Flexible hybrid working model that adapts to your needs. Performance-based annual bonus to reward your contributions and impact. Comprehensive benefits package, competitive within the industry. Top-tier equipment and technology to ensure you have everything you need to succeed. Workflex policy offering 30 remote workdays per year, allowing you to work from anywhere in the world. Employee referral program to reward you for bringing great talent into the team. This is a unique opportunity to join a dynamic financial technology company during a pivotal phase of growth. As CIO, you will drive the company's technological strategy, ensuring operational excellence and innovation across all systems. You will be instrumental in shaping the future of our platform, enhancing our technology infrastructure, and ensuring we stay ahead in a competitive market. If you're excited by the prospect of leading a high-performing tech team and steering the digital transformation of a fast-growing organization, we'd love to connect with you. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Hybrid (WeWork, London) or home based in the UK Hours Full-time Feedback Medical is seeking an experienced Head of Technical Support to lead our Support Team. Reporting to the Chief Regulatory & Compliance Officer, this hands-on role involves managing the support team while providing 3rd line support for internal applications, infrastructure, and hardware. Additionally, the role includes delivering 2nd line support for FbkMed's software solutions to both customers and internal staff. The ideal candidate will be a skilled problem solver with extensive experience in Microsoft 365 and Entra ID, and demonstrate a strong commitment to exceptional customer service. Key Responsibilities Managerial: • Manage and coordinate the day-to-day activities of the technical support team, ensuring efficient operations and adherence to service level agreements (SLAs), key performance indicators (KPIs), and metrics to maintain high-quality service delivery. • Build and develop a high-performing support team by overseeing the hiring, training, performance evaluation, and career development of team members, ensuring they are equipped to meet their responsibilities effectively. • Collaborate with cross-functional teams to ensure the seamless delivery and deployment of new features, enhancements, and fixes to customers. • Implement and enforce ITIL best practices, standards, and procedures for support, including incident management, problem management, change management, and knowledge management. • Proactively identify and recommend opportunities to improve processes, tools, and systems. • Build and maintain strong relationships with key stakeholders and customers through regular engagement to enhance service delivery. • Collate records and generate reports on product and service performance, presenting findings to the senior management team. Customer and Employee Support: • Provide high-quality support to Feedback Medical's customers and staff via phone, email, and remote desktop, assisting both IT and non-IT literate end users. • Provide support for custom applications on industry standard operating platforms. • Troubleshoot and resolve tickets while liaising with users until resolution is achieved or escalation is required, retaining ownership throughout the ticket lifecycle. • Work alongside the Research and Development team to investigate customer issues and bring them to a satisfactory conclusion. • Ensure timely response and resolution of tickets in line with SLAs, with a strong focus on delivering quality and accurate solutions. • Monitor capacity and compliance of systems and environments. • Install, configure, and support new software and hardware such as PCs, laptops, tablets, and other mobile devices, ensuring the Asset Register is kept accurate. • Maintain existing hardware/software, including installation and deployment of updates. • Offer training and advice to staff on the use of Feedback Medical's IT systems (e.g., Microsoft 365 Apps, Atlassian). • Assist in problem investigations, including root cause analysis and prevention identification. Process and Compliance: • Comply with processes and procedures within Feedback Medical's Integrated Management System (IMS), which aligns with ISO 13485 quality management standards and ISO 27001 Information Security standards. • Work alongside the Information Security team to monitor and maintain a secure and resilient infrastructure, ensuring compliance with Feedback Medical's ISO 27001 standards and alignment with company security requirements. • Ensure client documentation is kept accurate and up to date. • Contribute to the creation of end-user training materials, runbooks, and knowledge base articles. • Adhere to GDPR requirements and ensure compliance with patient confidentiality requirements, such as the NHS Data Security and Protection Toolkit. Experience / Requirements Technical Skills: • 5+ years in a similar role with a strong track record. • Extensive experience with Microsoft 365 and Entra ID, including configuration, management, and support (e.g., SSO, policy management). • Experience with Windows Desktop and Server environments, including IIS. • Knowledge of system monitoring setup and maintenance, with scripting skills (e.g., HTML, SQL, PowerShell, JSON). • Familiarity with server virtualisation technologies (e.g., VMware, Hyper-V). • Strong understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). • Advanced end-user support for common hardware, including PCs, laptops, tablets, and mobile devices (e.g., Android, iOS). • Experience with Remote Monitoring and Management (RMM), Endpoint Detection and Response (EDR), Vulnerability Management (VM), and backup/disaster recovery solutions. Other Requirements: • Proven experience in team leadership and management. • Experience with ITIL and other relevant frameworks and methodologies. • Strong problem-solving skills, with a creative approach to overcoming challenges and seizing opportunities. • Excellent written and verbal communication skills in English, with numeracy proficiency. • Flexibility and effective time management to handle multiple tasks, shifting priorities, while maintaining attention to detail. • Ability to work effectively in situations of ambiguity and uncertainty. • Proactive approach to self-development, with a willingness to learn new skills and listen to others. Desirable: • Interest in biotech or medical imaging, or experience working with or within the NHS. • Experience with cloud platforms (e.g., AWS, Azure). • Knowledge of ISO 27001, ISO 9001 or ISO 13485 standards. • Experience with MS SQL Server. • Knowledge of cybersecurity best practices. • Familiarity with DevOps practices and tools, and IT project management or coordination. Additional Information Employment Terms and Benefits: • Probationary Period: The role includes a 3-month probationary period. • Benefits: Includes 25 days of annual leave plus public holidays, with the option to buy/sell leave. Additional benefits include an employee assistance programme, professional training and development opportunities, cycle-to-work scheme, medical health insurance, charitable donation matching, EV salary sacrifice scheme, and private flu vaccinations. Some benefits are available upon successful completion of the probationary period. • Work and travel arrangements: The role can be office-based (London WeWork), with hybrid working from home arrangements permitted. Alternatively, we are happy to recruit an individual from elsewhere in the UK as a homeworker, with occasional travel to the company office(s) as needed. • Occasional travel may also be required to customer sites in the UK. • Flexibility: As a small company, Feedback Medical may occasionally require you to take on additional roles and responsibilities. Interview Process: 2-stage Initial 15-minute phone call with the Chief Regulatory & Compliance Officer. Virtual Teams meeting with 2-3 representatives from FbkMed.
Dec 01, 2024
Full time
Hybrid (WeWork, London) or home based in the UK Hours Full-time Feedback Medical is seeking an experienced Head of Technical Support to lead our Support Team. Reporting to the Chief Regulatory & Compliance Officer, this hands-on role involves managing the support team while providing 3rd line support for internal applications, infrastructure, and hardware. Additionally, the role includes delivering 2nd line support for FbkMed's software solutions to both customers and internal staff. The ideal candidate will be a skilled problem solver with extensive experience in Microsoft 365 and Entra ID, and demonstrate a strong commitment to exceptional customer service. Key Responsibilities Managerial: • Manage and coordinate the day-to-day activities of the technical support team, ensuring efficient operations and adherence to service level agreements (SLAs), key performance indicators (KPIs), and metrics to maintain high-quality service delivery. • Build and develop a high-performing support team by overseeing the hiring, training, performance evaluation, and career development of team members, ensuring they are equipped to meet their responsibilities effectively. • Collaborate with cross-functional teams to ensure the seamless delivery and deployment of new features, enhancements, and fixes to customers. • Implement and enforce ITIL best practices, standards, and procedures for support, including incident management, problem management, change management, and knowledge management. • Proactively identify and recommend opportunities to improve processes, tools, and systems. • Build and maintain strong relationships with key stakeholders and customers through regular engagement to enhance service delivery. • Collate records and generate reports on product and service performance, presenting findings to the senior management team. Customer and Employee Support: • Provide high-quality support to Feedback Medical's customers and staff via phone, email, and remote desktop, assisting both IT and non-IT literate end users. • Provide support for custom applications on industry standard operating platforms. • Troubleshoot and resolve tickets while liaising with users until resolution is achieved or escalation is required, retaining ownership throughout the ticket lifecycle. • Work alongside the Research and Development team to investigate customer issues and bring them to a satisfactory conclusion. • Ensure timely response and resolution of tickets in line with SLAs, with a strong focus on delivering quality and accurate solutions. • Monitor capacity and compliance of systems and environments. • Install, configure, and support new software and hardware such as PCs, laptops, tablets, and other mobile devices, ensuring the Asset Register is kept accurate. • Maintain existing hardware/software, including installation and deployment of updates. • Offer training and advice to staff on the use of Feedback Medical's IT systems (e.g., Microsoft 365 Apps, Atlassian). • Assist in problem investigations, including root cause analysis and prevention identification. Process and Compliance: • Comply with processes and procedures within Feedback Medical's Integrated Management System (IMS), which aligns with ISO 13485 quality management standards and ISO 27001 Information Security standards. • Work alongside the Information Security team to monitor and maintain a secure and resilient infrastructure, ensuring compliance with Feedback Medical's ISO 27001 standards and alignment with company security requirements. • Ensure client documentation is kept accurate and up to date. • Contribute to the creation of end-user training materials, runbooks, and knowledge base articles. • Adhere to GDPR requirements and ensure compliance with patient confidentiality requirements, such as the NHS Data Security and Protection Toolkit. Experience / Requirements Technical Skills: • 5+ years in a similar role with a strong track record. • Extensive experience with Microsoft 365 and Entra ID, including configuration, management, and support (e.g., SSO, policy management). • Experience with Windows Desktop and Server environments, including IIS. • Knowledge of system monitoring setup and maintenance, with scripting skills (e.g., HTML, SQL, PowerShell, JSON). • Familiarity with server virtualisation technologies (e.g., VMware, Hyper-V). • Strong understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). • Advanced end-user support for common hardware, including PCs, laptops, tablets, and mobile devices (e.g., Android, iOS). • Experience with Remote Monitoring and Management (RMM), Endpoint Detection and Response (EDR), Vulnerability Management (VM), and backup/disaster recovery solutions. Other Requirements: • Proven experience in team leadership and management. • Experience with ITIL and other relevant frameworks and methodologies. • Strong problem-solving skills, with a creative approach to overcoming challenges and seizing opportunities. • Excellent written and verbal communication skills in English, with numeracy proficiency. • Flexibility and effective time management to handle multiple tasks, shifting priorities, while maintaining attention to detail. • Ability to work effectively in situations of ambiguity and uncertainty. • Proactive approach to self-development, with a willingness to learn new skills and listen to others. Desirable: • Interest in biotech or medical imaging, or experience working with or within the NHS. • Experience with cloud platforms (e.g., AWS, Azure). • Knowledge of ISO 27001, ISO 9001 or ISO 13485 standards. • Experience with MS SQL Server. • Knowledge of cybersecurity best practices. • Familiarity with DevOps practices and tools, and IT project management or coordination. Additional Information Employment Terms and Benefits: • Probationary Period: The role includes a 3-month probationary period. • Benefits: Includes 25 days of annual leave plus public holidays, with the option to buy/sell leave. Additional benefits include an employee assistance programme, professional training and development opportunities, cycle-to-work scheme, medical health insurance, charitable donation matching, EV salary sacrifice scheme, and private flu vaccinations. Some benefits are available upon successful completion of the probationary period. • Work and travel arrangements: The role can be office-based (London WeWork), with hybrid working from home arrangements permitted. Alternatively, we are happy to recruit an individual from elsewhere in the UK as a homeworker, with occasional travel to the company office(s) as needed. • Occasional travel may also be required to customer sites in the UK. • Flexibility: As a small company, Feedback Medical may occasionally require you to take on additional roles and responsibilities. Interview Process: 2-stage Initial 15-minute phone call with the Chief Regulatory & Compliance Officer. Virtual Teams meeting with 2-3 representatives from FbkMed.
Job Title : Resident Liaison Officer (Freelance) Location : Catford, London Project : Residential About the Role : My client are seeking a proactive Resident Liaison Officer to join a leading construction company on a residential project in Catford. This is a freelance role, offering the opportunity to work with a reputable contractor on an exciting refurbishment/development scheme. As the key point of contact between residents and the construction team, you will ensure smooth communication, address concerns, and foster positive relationships throughout the project lifecycle. Key Responsibilities : Serve as the primary liaison between residents and the construction team. Communicate project updates, schedules, and potential impacts to residents in a clear and professional manner. Handle complaints, queries, and feedback effectively, ensuring timely resolution. Conduct home visits, surveys, and inspections when required. Maintain accurate records of resident interactions and issues. Collaborate with site and project teams to minimise disruption and maintain high levels of customer satisfaction. Key Requirements : Proven experience in a similar role, ideally within residential construction or refurbishment projects. Excellent interpersonal and communication skills. Ability to handle challenging situations calmly and professionally. Strong organisational and record-keeping abilities. Knowledge of health and safety standards in residential construction. Own transport is advantageous. If you're interested in this role, please apply via the link or contact Charles at CPR Recruitment on (phone number removed)
Nov 30, 2024
Seasonal
Job Title : Resident Liaison Officer (Freelance) Location : Catford, London Project : Residential About the Role : My client are seeking a proactive Resident Liaison Officer to join a leading construction company on a residential project in Catford. This is a freelance role, offering the opportunity to work with a reputable contractor on an exciting refurbishment/development scheme. As the key point of contact between residents and the construction team, you will ensure smooth communication, address concerns, and foster positive relationships throughout the project lifecycle. Key Responsibilities : Serve as the primary liaison between residents and the construction team. Communicate project updates, schedules, and potential impacts to residents in a clear and professional manner. Handle complaints, queries, and feedback effectively, ensuring timely resolution. Conduct home visits, surveys, and inspections when required. Maintain accurate records of resident interactions and issues. Collaborate with site and project teams to minimise disruption and maintain high levels of customer satisfaction. Key Requirements : Proven experience in a similar role, ideally within residential construction or refurbishment projects. Excellent interpersonal and communication skills. Ability to handle challenging situations calmly and professionally. Strong organisational and record-keeping abilities. Knowledge of health and safety standards in residential construction. Own transport is advantageous. If you're interested in this role, please apply via the link or contact Charles at CPR Recruitment on (phone number removed)
I am currently seeking a Helpdesk Officer for an Arts Organisation in London. The role is 5 days a week on site and the successful candidate will join a small but essential team that provides support to the IT Users covering all areas of IT. The Helpdesk is an essential part of the Infrastructure & Operations team. We are currently embarking on a programme of upgrades that will provide opportunities to be involved in the implementation and ongoing support. Requirements Log and respond to incidents and requests from IT service users efficiently and in a timely manner. Keep IT service users informed of the progress of their call and on resolution, confirm resolution with the user, and if they agree, close the incident. Escalate calls to the appropriate team member as appropriate. Be the first point of contact for laptops, printers, telephones, and mobile devices and, where appropriate, liaise with contracted third parties to ensure the successful resolution of any reported requests or incidents. Report potential user training needs to the IT line manager where repeated requests for software assistance have been requested. Where qualified and approved, provide basic user training for specific IT services, especially where this aids the resolution of an incident or prevents a future incident from occurring. Experience Able to demonstrate effective organisational skills with the ability to work calmly under pressure, multitask and prioritise. Able to effectively work both independently and as part of a team. Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints. Experience working in an IT Helpdesk environment delivering excellent customer service. Good IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools. Experience in troubleshooting desktop, laptop, MAC, and printer issues.
Nov 28, 2024
Full time
I am currently seeking a Helpdesk Officer for an Arts Organisation in London. The role is 5 days a week on site and the successful candidate will join a small but essential team that provides support to the IT Users covering all areas of IT. The Helpdesk is an essential part of the Infrastructure & Operations team. We are currently embarking on a programme of upgrades that will provide opportunities to be involved in the implementation and ongoing support. Requirements Log and respond to incidents and requests from IT service users efficiently and in a timely manner. Keep IT service users informed of the progress of their call and on resolution, confirm resolution with the user, and if they agree, close the incident. Escalate calls to the appropriate team member as appropriate. Be the first point of contact for laptops, printers, telephones, and mobile devices and, where appropriate, liaise with contracted third parties to ensure the successful resolution of any reported requests or incidents. Report potential user training needs to the IT line manager where repeated requests for software assistance have been requested. Where qualified and approved, provide basic user training for specific IT services, especially where this aids the resolution of an incident or prevents a future incident from occurring. Experience Able to demonstrate effective organisational skills with the ability to work calmly under pressure, multitask and prioritise. Able to effectively work both independently and as part of a team. Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints. Experience working in an IT Helpdesk environment delivering excellent customer service. Good IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools. Experience in troubleshooting desktop, laptop, MAC, and printer issues.
Job Title: Group Credit Control Manager Location: St Asaph, Wales (office based) Salary: Up to £35,000 per annum, depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Flotek: Flotek Group are the fastest growing Tech Company in the Wales providing IT and Comms technology to small & medium businesses. With a national presence, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. As part of our growth plans, were seeking an experienced Credit Control Manager to join our team - playing a crucial role in ensuring that invoices are paid when due, bad debts are kept to a minimum and Senior Management have access to timely and insightful data to support the growth of the business, whilst being a key part of providing the outstanding customer experience that we hold ourselves accountable for and is at the heart of everything we do. About the Role: Responsibility for complete ownership of the Sales Ledger for all Group companies, ensuring invoices raised are collected from customers in term, and overdue invoices are dealt with in accordance with our credit control policies. Proactively work with colleagues across departments and external parties to resolve disputes and constantly strive to deliver process improvements to ensure scalability and effectiveness. Key Responsibilities: Weekly reporting to Head of Finance on KPI s, such as debtor ageing, direct debit onboarding & collections, credit notes. Input into cash flow forecasting using known/expected payment dates of debtor book. Oversee & consistently deliver Flotek s credit control escalation process, including liaison with other internal departments and direct customer communications Administer Direct Debit platform (Flotek is a Direct Debit originator with own SUN), ensuring that information held is accurate, integrated across internal systems and reconciled in a timely manner between billing, accounts and bureau Maintenance of Direct Debit collections, including failed collections & cancelled Direct Debits. Particular attention to high risk verticals and customers who have equipment rental agreements including ongoing monitoring their credit worthiness Constantly seek to improve processes - making efficient use of automation between group technology stack Management of migration processes for acquisitions (migrating collection facilities into Group account, understanding payment cycle & bringing them in line Flotek processes), and overseeing communication of banking changes as we align to our group banking partner Keep up to date with developments from our chosen bureau (Access Pay) and accounting applications (Xero), as well as ownership of development requests both internally and externally to improve processes About you: Experience Required: Proven experience running an effective credit control function, and demonstrable driven & ability to implement ongoing process improvement Effective communicator internally (escalation and liaising with other departments as required) and externally (customer facing) Persistence and desire to develop a high performing function within the finance team, and can independently take ownership of issues through to an effective resolution Attention to detail and diligence organisation as a growing company, you ll be expected to adjust to new customers joining the group and new companies joining the group, and be adept at adjusting to new circumstances, working with growing data sets and making the most of the tools available to you Remuneration and Benefits: Basic Salary of up to £35,000 (Depending on Experience) Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Senior Accounts Assistant, Management Accountant, Finance Officer, Accounts Manager, Finance Manager, Credit Controller, Part Qualified Accountant, Purchase Ledger, Financial Administrator, Accounts Manager, Finance Support, Credit Control Manager, Finance Manager, Credit Control may also be considered for this role.
Nov 27, 2024
Full time
Job Title: Group Credit Control Manager Location: St Asaph, Wales (office based) Salary: Up to £35,000 per annum, depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Flotek: Flotek Group are the fastest growing Tech Company in the Wales providing IT and Comms technology to small & medium businesses. With a national presence, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. As part of our growth plans, were seeking an experienced Credit Control Manager to join our team - playing a crucial role in ensuring that invoices are paid when due, bad debts are kept to a minimum and Senior Management have access to timely and insightful data to support the growth of the business, whilst being a key part of providing the outstanding customer experience that we hold ourselves accountable for and is at the heart of everything we do. About the Role: Responsibility for complete ownership of the Sales Ledger for all Group companies, ensuring invoices raised are collected from customers in term, and overdue invoices are dealt with in accordance with our credit control policies. Proactively work with colleagues across departments and external parties to resolve disputes and constantly strive to deliver process improvements to ensure scalability and effectiveness. Key Responsibilities: Weekly reporting to Head of Finance on KPI s, such as debtor ageing, direct debit onboarding & collections, credit notes. Input into cash flow forecasting using known/expected payment dates of debtor book. Oversee & consistently deliver Flotek s credit control escalation process, including liaison with other internal departments and direct customer communications Administer Direct Debit platform (Flotek is a Direct Debit originator with own SUN), ensuring that information held is accurate, integrated across internal systems and reconciled in a timely manner between billing, accounts and bureau Maintenance of Direct Debit collections, including failed collections & cancelled Direct Debits. Particular attention to high risk verticals and customers who have equipment rental agreements including ongoing monitoring their credit worthiness Constantly seek to improve processes - making efficient use of automation between group technology stack Management of migration processes for acquisitions (migrating collection facilities into Group account, understanding payment cycle & bringing them in line Flotek processes), and overseeing communication of banking changes as we align to our group banking partner Keep up to date with developments from our chosen bureau (Access Pay) and accounting applications (Xero), as well as ownership of development requests both internally and externally to improve processes About you: Experience Required: Proven experience running an effective credit control function, and demonstrable driven & ability to implement ongoing process improvement Effective communicator internally (escalation and liaising with other departments as required) and externally (customer facing) Persistence and desire to develop a high performing function within the finance team, and can independently take ownership of issues through to an effective resolution Attention to detail and diligence organisation as a growing company, you ll be expected to adjust to new customers joining the group and new companies joining the group, and be adept at adjusting to new circumstances, working with growing data sets and making the most of the tools available to you Remuneration and Benefits: Basic Salary of up to £35,000 (Depending on Experience) Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Senior Accounts Assistant, Management Accountant, Finance Officer, Accounts Manager, Finance Manager, Credit Controller, Part Qualified Accountant, Purchase Ledger, Financial Administrator, Accounts Manager, Finance Support, Credit Control Manager, Finance Manager, Credit Control may also be considered for this role.
Housing Officer (Senior) Salary: 33,000 - 35,000 - dependent on experience 37 hours per week: Monday to Friday Our client is a not-for-profit housing association located in Luton. As an experienced housing professional, you will be able to hit the ground running. Having responsibility for your own housing portfolio, you will be the main point of contact for your customers; ensuring they receive an excellent service experience. Full clean driving licence and access to your own vehicle required for work purposes. Responsibilities: Housing Officer (Senior) Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact. Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Assessing the needs of customers applying for housing through choice based letting and our transfer process. Rent arrears control including filing particulars of claim and representation at court. Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met. Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques. Ensuring safeguarding issues are addressed in accordance with Safeguarding policy. Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live. Empty homes monitoring and control, including carrying out pre-void inspections. Role Profile: Housing Officer (Senior) ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas Escalating cases through the legal framework as necessary; including attending and representing company as Landlord at court and liaising with Solicitors when necessary. Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Lettings and allocation of property, including different types of tenancy agreements. Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated. Generic housing management queries Supervising the Housing Services team to ensure they are delivering in their roles and that department KPI's are being met, addressing any issues where necessary. Supporting the development of the team through quarterly reviews. Working collaboratively with other departments to ensure that all Legislation is adhered to. Liaising with all relevant external agencies, local authorities and other partners, to achieve high levels of customer satisfaction with our services Attend networking and partnership meetings to gain support and ideas from external organisations. Ensure effective delivery of new business services by working in a collaborative manner with the wider team. Skills / Experience: Housing Officer (Senior) Experience of working in a customer centred environment Experience of working in social housing sector Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant Experience of a housing software package e.g. SDM, Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners. Demonstrable knowledge and understanding of equality issues and legislation and, in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery. Experience of supporting colleagues, sharing knowledge and being the first port of call for the rest of the team for queries Knowledge and practical experience of serving Section 8, Section 21 through to representing the organisation at court Excellent communicator - capacity building, negotiation, Trust Presentation skills Commercially-minded Self-motivated/accountable Collaboration with others Planning skills Good IT literacy, digitally inclusive Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Nov 27, 2024
Full time
Housing Officer (Senior) Salary: 33,000 - 35,000 - dependent on experience 37 hours per week: Monday to Friday Our client is a not-for-profit housing association located in Luton. As an experienced housing professional, you will be able to hit the ground running. Having responsibility for your own housing portfolio, you will be the main point of contact for your customers; ensuring they receive an excellent service experience. Full clean driving licence and access to your own vehicle required for work purposes. Responsibilities: Housing Officer (Senior) Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact. Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Assessing the needs of customers applying for housing through choice based letting and our transfer process. Rent arrears control including filing particulars of claim and representation at court. Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met. Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques. Ensuring safeguarding issues are addressed in accordance with Safeguarding policy. Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live. Empty homes monitoring and control, including carrying out pre-void inspections. Role Profile: Housing Officer (Senior) ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas Escalating cases through the legal framework as necessary; including attending and representing company as Landlord at court and liaising with Solicitors when necessary. Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Lettings and allocation of property, including different types of tenancy agreements. Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated. Generic housing management queries Supervising the Housing Services team to ensure they are delivering in their roles and that department KPI's are being met, addressing any issues where necessary. Supporting the development of the team through quarterly reviews. Working collaboratively with other departments to ensure that all Legislation is adhered to. Liaising with all relevant external agencies, local authorities and other partners, to achieve high levels of customer satisfaction with our services Attend networking and partnership meetings to gain support and ideas from external organisations. Ensure effective delivery of new business services by working in a collaborative manner with the wider team. Skills / Experience: Housing Officer (Senior) Experience of working in a customer centred environment Experience of working in social housing sector Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant Experience of a housing software package e.g. SDM, Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners. Demonstrable knowledge and understanding of equality issues and legislation and, in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery. Experience of supporting colleagues, sharing knowledge and being the first port of call for the rest of the team for queries Knowledge and practical experience of serving Section 8, Section 21 through to representing the organisation at court Excellent communicator - capacity building, negotiation, Trust Presentation skills Commercially-minded Self-motivated/accountable Collaboration with others Planning skills Good IT literacy, digitally inclusive Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Service Manager (Care and Support Services) We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services. Position: Service Manager Location: Rochdale, Keswick Gardens, Greater Manchester Hours: 37.5 hours Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role) Contract: Permanent Closing Date: 23rd December 2024 Although applications may close before the deadline, so please apply early to avoid disappointment. About the role: You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services. Key responsibilities Leading and engaging a team Leading a service Housing and income management Supporting customers About you: We are looking for someone with: Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements Have conflict resolution skills and be confident and consistent when making decisions Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements About the organisation: A housing association with a difference enhancing the everyday for all customers. For 90 years, they ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Benefits you ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues. They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Nov 27, 2024
Full time
Service Manager (Care and Support Services) We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services. Position: Service Manager Location: Rochdale, Keswick Gardens, Greater Manchester Hours: 37.5 hours Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role) Contract: Permanent Closing Date: 23rd December 2024 Although applications may close before the deadline, so please apply early to avoid disappointment. About the role: You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services. Key responsibilities Leading and engaging a team Leading a service Housing and income management Supporting customers About you: We are looking for someone with: Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements Have conflict resolution skills and be confident and consistent when making decisions Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements About the organisation: A housing association with a difference enhancing the everyday for all customers. For 90 years, they ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Benefits you ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues. They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Overview Legal and Compliance Counsel Our world class Legal & Compliance team at Hexagon's Autonomous Solutions division is hiring a Legal and Compliance Counsel. Reporting to our Vice President, Division General Counsel, and Division Compliance Officer, you will draft, review, and negotiate complex contracts and be responsible for legal compliance initiatives and ad-hoc projects. You are passionate about providing insightful, thorough, focused, and risk-based legal guidance. Your stakeholders rely on you as a trusted advisor to provide timely, pragmatic, business-oriented solutions as you effectively manage legal risk. With a focus on delivering exceptional results, your positivity, confidence, articulate communication, strong relationship building, and solid business acumen will support and complement our global team. The Location: Hexagon is a global company with locations around the world. This position is based in Aberdeen, Scotland. Responsibilities As Legal and Compliance Counsel , you will be responsible for these activities: Provide authoritative and comprehensive legal services meeting the commercial and strategic needs of the business Advise on legal risks and mitigation strategies, and support good governance through appropriate discussion and escalation of issues Review, draft, and negotiate a variety of commercial contracts and government procurement transactions, including customer and supplier agreements, distribution agreements, intellectual property licenses, non-disclosure agreements, development agreements, and real estate leases Maintain company registers, drafting resolutions and board minutes Develop and deliver legal and compliance training across the organization Help maintain and develop policies, standards and checklists Identify and analyze new legislation and proactively propose and implement solutions Participate in cross-functional project teams and committees Develop and oversee ethics and compliance programs to promote a culture of integrity and ethical conduct within the organization. Conduct internal investigations into allegations of misconduct and take appropriate remedial action when necessary. Qualifications Must Have: An LLB or JD from an accredited university and license to practice in your governing jurisdiction At least 15 years of corporate commercial experience gained in-house or at a top-tier law firm Expertise in dealing with international corporate, commercial and technology development contracts Track record of delivering results and pragmatic, risk-based legal advice Superb accuracy and attention to detail Exceptional time management and organization skills, with the ability to meet deadlines and manage competing priorities in a fast-paced environment Ability to impact and influence both internal and external stakeholders and provide exceptional customer service Nice To Have: Expertise in intellectual property licensing Certification in data privacy Familiarity with project management principles Fluency in multiple languages Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you're excited about the opportunities this role could bring, we encourage you to apply. The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. You'll be joining over 24,000 people in 50 countries on the leading edge of your field. Hexagon's Autonomous Solutions division is a global technology leader, pioneering end-to-end solutions for assured positioning on land, sea, and air. We are an industry leader recognised for technical innovation, unsurpassed quality, and industry-leading customer support. Our solutions power intelligent positioning ecosystems in vital industries and safety-of-life applications. We enable the advancement of autonomous technology, where cars, UAVs, industrial vehicles, trains, vessels and more will operate safely, securely, reliably, and efficiently thanks to our solutions that provide assured autonomy and positioning.
Nov 25, 2024
Full time
Overview Legal and Compliance Counsel Our world class Legal & Compliance team at Hexagon's Autonomous Solutions division is hiring a Legal and Compliance Counsel. Reporting to our Vice President, Division General Counsel, and Division Compliance Officer, you will draft, review, and negotiate complex contracts and be responsible for legal compliance initiatives and ad-hoc projects. You are passionate about providing insightful, thorough, focused, and risk-based legal guidance. Your stakeholders rely on you as a trusted advisor to provide timely, pragmatic, business-oriented solutions as you effectively manage legal risk. With a focus on delivering exceptional results, your positivity, confidence, articulate communication, strong relationship building, and solid business acumen will support and complement our global team. The Location: Hexagon is a global company with locations around the world. This position is based in Aberdeen, Scotland. Responsibilities As Legal and Compliance Counsel , you will be responsible for these activities: Provide authoritative and comprehensive legal services meeting the commercial and strategic needs of the business Advise on legal risks and mitigation strategies, and support good governance through appropriate discussion and escalation of issues Review, draft, and negotiate a variety of commercial contracts and government procurement transactions, including customer and supplier agreements, distribution agreements, intellectual property licenses, non-disclosure agreements, development agreements, and real estate leases Maintain company registers, drafting resolutions and board minutes Develop and deliver legal and compliance training across the organization Help maintain and develop policies, standards and checklists Identify and analyze new legislation and proactively propose and implement solutions Participate in cross-functional project teams and committees Develop and oversee ethics and compliance programs to promote a culture of integrity and ethical conduct within the organization. Conduct internal investigations into allegations of misconduct and take appropriate remedial action when necessary. Qualifications Must Have: An LLB or JD from an accredited university and license to practice in your governing jurisdiction At least 15 years of corporate commercial experience gained in-house or at a top-tier law firm Expertise in dealing with international corporate, commercial and technology development contracts Track record of delivering results and pragmatic, risk-based legal advice Superb accuracy and attention to detail Exceptional time management and organization skills, with the ability to meet deadlines and manage competing priorities in a fast-paced environment Ability to impact and influence both internal and external stakeholders and provide exceptional customer service Nice To Have: Expertise in intellectual property licensing Certification in data privacy Familiarity with project management principles Fluency in multiple languages Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you're excited about the opportunities this role could bring, we encourage you to apply. The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. You'll be joining over 24,000 people in 50 countries on the leading edge of your field. Hexagon's Autonomous Solutions division is a global technology leader, pioneering end-to-end solutions for assured positioning on land, sea, and air. We are an industry leader recognised for technical innovation, unsurpassed quality, and industry-leading customer support. Our solutions power intelligent positioning ecosystems in vital industries and safety-of-life applications. We enable the advancement of autonomous technology, where cars, UAVs, industrial vehicles, trains, vessels and more will operate safely, securely, reliably, and efficiently thanks to our solutions that provide assured autonomy and positioning.
We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues. This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents. The Role Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery. Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies. Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements. Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents. Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery. Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs. Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices. Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues. The Ideal Candidate Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections. Strong understanding of housing legislation, tenancy agreements, and landlord best practices. Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders. Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure. Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions. Passionate about delivering excellent landlord services and improving outcomes for residents. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Nov 25, 2024
Contractor
We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues. This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents. The Role Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery. Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies. Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements. Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents. Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery. Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs. Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices. Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues. The Ideal Candidate Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections. Strong understanding of housing legislation, tenancy agreements, and landlord best practices. Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders. Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure. Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions. Passionate about delivering excellent landlord services and improving outcomes for residents. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
City Calling - Recruitment Agency and Jobs in Harr
Job Opportunity: Resident Liaison Officer Location: Canary Wharf Project: Prestigious Commercial Project (Brand New) About the Role: We are seeking a proactive and customer-focused Resident Liaison Officer to join our team for a prestigious commercial project in Canary Wharf. This is a long-term opportunity where you will play a crucial role in establishing effective communication and maintaining strong relationships with tenants, as the site currently lacks a point of contact for this position. Key Responsibilities: First Point of Contact: Serve as the primary contact for tenants, addressing their needs and concerns. Customer Service: Deliver exceptional customer service, ensuring tenant satisfaction. Communication: Maintain regular communication with tenants regarding planned works and updates. Interpersonal Skills: Engage with individuals at all levels, fostering positive relationships. IT Literacy: Use technology effectively to manage communications and documentation. Query and Complaint Resolution: Manage and resolve tenant queries and complaints efficiently. Tenant Meetings: Organise and conduct meetings with tenants to discuss ongoing projects and concerns. Surveys: Complete surveys to gather tenant feedback and insights. Company Meetings: Attend company meetings to provide updates on tenant relations and project progress. ASB Management: Address and resolve issues related to anti-social behaviour (ASB) within the community. Professional Service: Uphold a professional standard in all interactions with tenants and stakeholders. Working Hours: Flexible 20 hours per week, which can be spread over 5 days or condensed into 2 days, depending on your preference. Compensation: Hourly rate of 20 to 21, depending on experience, under PAYE Umbrella. Qualifications: Strong interpersonal and communication skills. Experience in customer service or a similar role. Ability to manage multiple tasks effectively. Problem-solving skills with a focus on tenant satisfaction. CSCS Card: Desirable but not essential. If you are interested in this position and meet the requirements, please apply now. We look forward to welcoming you to our team!
Nov 23, 2024
Full time
Job Opportunity: Resident Liaison Officer Location: Canary Wharf Project: Prestigious Commercial Project (Brand New) About the Role: We are seeking a proactive and customer-focused Resident Liaison Officer to join our team for a prestigious commercial project in Canary Wharf. This is a long-term opportunity where you will play a crucial role in establishing effective communication and maintaining strong relationships with tenants, as the site currently lacks a point of contact for this position. Key Responsibilities: First Point of Contact: Serve as the primary contact for tenants, addressing their needs and concerns. Customer Service: Deliver exceptional customer service, ensuring tenant satisfaction. Communication: Maintain regular communication with tenants regarding planned works and updates. Interpersonal Skills: Engage with individuals at all levels, fostering positive relationships. IT Literacy: Use technology effectively to manage communications and documentation. Query and Complaint Resolution: Manage and resolve tenant queries and complaints efficiently. Tenant Meetings: Organise and conduct meetings with tenants to discuss ongoing projects and concerns. Surveys: Complete surveys to gather tenant feedback and insights. Company Meetings: Attend company meetings to provide updates on tenant relations and project progress. ASB Management: Address and resolve issues related to anti-social behaviour (ASB) within the community. Professional Service: Uphold a professional standard in all interactions with tenants and stakeholders. Working Hours: Flexible 20 hours per week, which can be spread over 5 days or condensed into 2 days, depending on your preference. Compensation: Hourly rate of 20 to 21, depending on experience, under PAYE Umbrella. Qualifications: Strong interpersonal and communication skills. Experience in customer service or a similar role. Ability to manage multiple tasks effectively. Problem-solving skills with a focus on tenant satisfaction. CSCS Card: Desirable but not essential. If you are interested in this position and meet the requirements, please apply now. We look forward to welcoming you to our team!
Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. Are you ready to make a difference and help reconnect customers with our clients? Do you thrive on helping people and ensuring they have a positive experience? Join Our Team as a Resolution Officer! We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Dartford area. As a Resolution Officer, you will visit our client s customers at their premises both commercial and residential to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. We work 40hours per week. Key Responsibilities: Visit commercial and residential premises to reconnect customers with our clients. Establish and verify occupier details during visits. Confirm accurate meter readings and provide necessary information. Identify and appropriately handle all disputes in line with company procedures. Proactively work towards all targets set by the company. Communicate effectively and professionally with all customers and clients. Work within the policies, procedures, aims, objectives, and philosophy of the company. Be receptive to coaching and feedback to enhance performance delivery. What You Will Need: Previous experience in a similar role. Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations. Proactive approach towards achieving set targets. Flexibility to work in your local area. Ability to work alone. Customer focussed with ability to identify vulnerabilities. Openness to coaching and feedback for continuous improvement. Full driving licence and car are desirable for ease of travel within the area. In return for your hard work you will receive: 25 days annual leave plus bank holidays Competitive salary Bonus and car allowance Training and Development Pension scheme Death in service If this sounds like the role for you Apply now! Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Nov 22, 2024
Full time
Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. Are you ready to make a difference and help reconnect customers with our clients? Do you thrive on helping people and ensuring they have a positive experience? Join Our Team as a Resolution Officer! We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Dartford area. As a Resolution Officer, you will visit our client s customers at their premises both commercial and residential to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. We work 40hours per week. Key Responsibilities: Visit commercial and residential premises to reconnect customers with our clients. Establish and verify occupier details during visits. Confirm accurate meter readings and provide necessary information. Identify and appropriately handle all disputes in line with company procedures. Proactively work towards all targets set by the company. Communicate effectively and professionally with all customers and clients. Work within the policies, procedures, aims, objectives, and philosophy of the company. Be receptive to coaching and feedback to enhance performance delivery. What You Will Need: Previous experience in a similar role. Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations. Proactive approach towards achieving set targets. Flexibility to work in your local area. Ability to work alone. Customer focussed with ability to identify vulnerabilities. Openness to coaching and feedback for continuous improvement. Full driving licence and car are desirable for ease of travel within the area. In return for your hard work you will receive: 25 days annual leave plus bank holidays Competitive salary Bonus and car allowance Training and Development Pension scheme Death in service If this sounds like the role for you Apply now! Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Resolution Officer Full-time, 40 hours per week Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. Are you ready to make a difference and help reconnect customers with our clients? Do you thrive on helping people and ensuring they have a positive experience? Join Our Team as a Resolution Officer! We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Croydon area. As a Resolution Officer, you will visit our client s customers at their premises both commercial and residential to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. We work 40hours per week. Key Responsibilities: Visit commercial and residential premises to reconnect customers with our clients. Establish and verify occupier details during visits. Confirm accurate meter readings and provide necessary information. Identify and appropriately handle all disputes in line with company procedures. Proactively work towards all targets set by the company. Communicate effectively and professionally with all customers and clients. Work within the policies, procedures, aims, objectives, and philosophy of the company. Be receptive to coaching and feedback to enhance performance delivery. What You Will Need: Previous experience in a similar role. Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations. Proactive approach towards achieving set targets. Flexibility to work in your local area. Ability to work alone. Customer focussed with ability to identify vulnerabilities. Openness to coaching and feedback for continuous improvement. Full driving licence and car are desirable for ease of travel within the area. In return for your hard work you will receive: 25 days annual leave plus bank holidays Competitive salary Bonus and car allowance Training and Development Pension scheme Death in service If this sounds like the role for you Apply now! Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Nov 22, 2024
Full time
Resolution Officer Full-time, 40 hours per week Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. Are you ready to make a difference and help reconnect customers with our clients? Do you thrive on helping people and ensuring they have a positive experience? Join Our Team as a Resolution Officer! We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Croydon area. As a Resolution Officer, you will visit our client s customers at their premises both commercial and residential to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. We work 40hours per week. Key Responsibilities: Visit commercial and residential premises to reconnect customers with our clients. Establish and verify occupier details during visits. Confirm accurate meter readings and provide necessary information. Identify and appropriately handle all disputes in line with company procedures. Proactively work towards all targets set by the company. Communicate effectively and professionally with all customers and clients. Work within the policies, procedures, aims, objectives, and philosophy of the company. Be receptive to coaching and feedback to enhance performance delivery. What You Will Need: Previous experience in a similar role. Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations. Proactive approach towards achieving set targets. Flexibility to work in your local area. Ability to work alone. Customer focussed with ability to identify vulnerabilities. Openness to coaching and feedback for continuous improvement. Full driving licence and car are desirable for ease of travel within the area. In return for your hard work you will receive: 25 days annual leave plus bank holidays Competitive salary Bonus and car allowance Training and Development Pension scheme Death in service If this sounds like the role for you Apply now! Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
Job Title: Building Control Team Manager Location: Islington (Hybrid / Remote) Salary/Rate: 500 Start Date: 02/12/2024 Job Type: Contract (6 months) To lead on and deliver a high quality Building Control service. To act as the principal technical adviser and expert on Building Control matters and to be responsible for technical and legal compliance with the Building Acts and Building Regulations. To make decisions in accordance with an appropriate scheme of delegation in the capacity of District Surveyor. Job Responsibilities/Objectives: Deliver exceptional building control services to diverse stakeholders, ensuring compliance and high customer satisfaction. Manage daily operations and lead the Council's response on complex or sensitive building control cases. Act as the Council's technical expert, representing the Council in appeals, court cases, and public hearings. Oversee the recruitment, training, and development of staff, ensuring professional growth and effective performance appraisals. Manage budgets, including income monitoring, expenditure authorisation, and forward planning. Handle complaints and queries, ensuring timely resolutions and service improvements. Develop and implement cost recovery models, innovative procedures, and income-generation strategies. Lead the expansion of Partnership Schemes and corporate collaborations. Ensure compliance with building regulations on Council projects and develop quality management systems to meet key performance indicators. Manage dangerous structures, fire safety, and structural safety issues, including emergency interventions. Represent the service in internal and external meetings, contributing to policies and procedures. Undertake enforcement actions, prepare evidence, and serve as a witness when required. Collaborate with team leaders and provide coverage for their duties as needed. Participate in the Council's dangerous structure rota and ensure efficient resource management. The ideal candidate will have the following: Extensive post qualification experience in Building Control Hold corporate membership of ABE, RICS (Building Control), Institution of Structural Engineers or equivalent. Experience of effective management of staff and resources by implementing a performance based approach. Experience of making robust and defendable decisions on legal and technical building control and other related matters, ensuring that all decisions are consistent with the Council's policies and other material considerations. Experience of managing a budget including the monitoring of income and expenditure as well as detailed budget profiling, reviewing and forward planning as necessary. Ability to manage a team including the monitoring of workloads, priorities and performance. Ability to undertake high level and complex negotiations with service users and other interested parties to ensure the Councils policies are met. To have extensive knowledge of relevant legislation and the ability to act as the lead officer ensuring compliance and enforcement within the Building Regulations and ancillary legislation. Ability to ensure the effective and efficient management of the team undertaking management tasks allocated by the Head of Service. Ability to lead the organisation on structural safety of buildings and dealing with dangerous structures. Have good written and oral communications skills including the communication of legal and technical requirements. Ability and experience of identifying, developing and maintaining business opportunities, partnerships and client relationships in a manner that secures work for the service. Demonstrate excellent organisational skills together with experience of developing and maintaining performance management systems. Be proficient in the use of IT and its application to the service. Ability to adhere to the Councils Dignity for All Policy. This post is subject to the Council's policy on pecuniary and personal interest. This post is designated politically restricted. Have extensive expert post qualification experience and knowledge of Building Control matters. Expert understanding of Fire Safety, CDM, or structural safety. Extensive knowledge and experience of managing a building control team. Extensive knowledge and experience of identifying, designing and implementing service improvement measures and opportunities to generate income for the service. Ability to work corporately and constructively across the council, professional boundaries and sectors and to be the building regulation Lead Officer on specific related tasks and projects. Ability to cover the work of other team leaders within the service and to contribute to the management of the Division through participation in the Divisional Management Team, by undertaking cross service tasks or projects as assigned by that team. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Nov 20, 2024
Contractor
Job Title: Building Control Team Manager Location: Islington (Hybrid / Remote) Salary/Rate: 500 Start Date: 02/12/2024 Job Type: Contract (6 months) To lead on and deliver a high quality Building Control service. To act as the principal technical adviser and expert on Building Control matters and to be responsible for technical and legal compliance with the Building Acts and Building Regulations. To make decisions in accordance with an appropriate scheme of delegation in the capacity of District Surveyor. Job Responsibilities/Objectives: Deliver exceptional building control services to diverse stakeholders, ensuring compliance and high customer satisfaction. Manage daily operations and lead the Council's response on complex or sensitive building control cases. Act as the Council's technical expert, representing the Council in appeals, court cases, and public hearings. Oversee the recruitment, training, and development of staff, ensuring professional growth and effective performance appraisals. Manage budgets, including income monitoring, expenditure authorisation, and forward planning. Handle complaints and queries, ensuring timely resolutions and service improvements. Develop and implement cost recovery models, innovative procedures, and income-generation strategies. Lead the expansion of Partnership Schemes and corporate collaborations. Ensure compliance with building regulations on Council projects and develop quality management systems to meet key performance indicators. Manage dangerous structures, fire safety, and structural safety issues, including emergency interventions. Represent the service in internal and external meetings, contributing to policies and procedures. Undertake enforcement actions, prepare evidence, and serve as a witness when required. Collaborate with team leaders and provide coverage for their duties as needed. Participate in the Council's dangerous structure rota and ensure efficient resource management. The ideal candidate will have the following: Extensive post qualification experience in Building Control Hold corporate membership of ABE, RICS (Building Control), Institution of Structural Engineers or equivalent. Experience of effective management of staff and resources by implementing a performance based approach. Experience of making robust and defendable decisions on legal and technical building control and other related matters, ensuring that all decisions are consistent with the Council's policies and other material considerations. Experience of managing a budget including the monitoring of income and expenditure as well as detailed budget profiling, reviewing and forward planning as necessary. Ability to manage a team including the monitoring of workloads, priorities and performance. Ability to undertake high level and complex negotiations with service users and other interested parties to ensure the Councils policies are met. To have extensive knowledge of relevant legislation and the ability to act as the lead officer ensuring compliance and enforcement within the Building Regulations and ancillary legislation. Ability to ensure the effective and efficient management of the team undertaking management tasks allocated by the Head of Service. Ability to lead the organisation on structural safety of buildings and dealing with dangerous structures. Have good written and oral communications skills including the communication of legal and technical requirements. Ability and experience of identifying, developing and maintaining business opportunities, partnerships and client relationships in a manner that secures work for the service. Demonstrate excellent organisational skills together with experience of developing and maintaining performance management systems. Be proficient in the use of IT and its application to the service. Ability to adhere to the Councils Dignity for All Policy. This post is subject to the Council's policy on pecuniary and personal interest. This post is designated politically restricted. Have extensive expert post qualification experience and knowledge of Building Control matters. Expert understanding of Fire Safety, CDM, or structural safety. Extensive knowledge and experience of managing a building control team. Extensive knowledge and experience of identifying, designing and implementing service improvement measures and opportunities to generate income for the service. Ability to work corporately and constructively across the council, professional boundaries and sectors and to be the building regulation Lead Officer on specific related tasks and projects. Ability to cover the work of other team leaders within the service and to contribute to the management of the Division through participation in the Divisional Management Team, by undertaking cross service tasks or projects as assigned by that team. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
We are recruiting a proactive and customer-focused Housing Patch Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. About You Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Confident using Microsoft Office and housing management systems to maintain accurate records and manage caseloads. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Nov 19, 2024
Contractor
We are recruiting a proactive and customer-focused Housing Patch Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. About You Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Confident using Microsoft Office and housing management systems to maintain accurate records and manage caseloads. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role Due to the growth of our Workdry Group we have an exciting new opportunity for a Senior Quality Officer to join our team, to support our Chandlers Ford Branch. This position will support the Quality Manager in driving compliance, delivering operational excellence, and implementing continuous improvement strategies. The Senior Quality Officer will act as a subject matter expert, ensuring that the organisation meets the highest quality standards, aligns with ISO 9001:2015 requirements, and delivers exceptional service to customers. The role involves conducting audits, supporting strategic quality initiatives, mentoring junior staff, and proactively addressing quality challenges to strengthen the overall quality culture within the company. As the Senior Quality Officer, you ll get to: Ensure compliance with ISO 9001:2015 and other relevant standards, maintaining all documentation in a clear and accessible manner. Define and optimise internal processes, creating and amending quality policies and procedures to support consistent quality assurance and operational efficiency. Lead initiatives to streamline workflows, eliminate inefficiencies, and drive continuous improvement across departments. Manage and conduct internal and external audits, including ISO 9001, customer, and supplier audits. Identify non-conformances, prepare detailed audit reports, and collaborate with stakeholders to implement corrective actions. Improve and maintain a robust supplier management system, ensuring all suppliers and subcontractors meet Selwood s quality standards. Champion continuous improvement initiatives to enhance product quality and service delivery, using data-driven methodologies such as Lean Six Sigma. Design and deliver training sessions on quality management systems, standards, and best practices for staff across all levels of the organization. Serve as a key contact for resolving customer complaints, conducting investigations, and producing detailed reports on findings and resolutions. Qualifications & Experience ISO 9001:2015 Lead Auditor Certification (essential). Demonstrable experience in a senior quality role or similar, with a proven track record in quality management and compliance. In-depth understanding of ISO 9001:2015 standards and experience with implementing, maintaining, and auditing QMS. Strategic and analytical skills: Ability to analyse complex quality data and develop actionable insights to drive continuous improvement. Strong communication and leadership skills: Capable of engaging and influencing stakeholders at all levels, fostering a culture of quality excellence. Advanced IT skills: Proficiency in MS Office (Excel, Word, PowerPoint), and experience with SharePoint or other document control software. Comfortable working in a fast-paced, high-pressured environment. UK driving license: Ability and willingness to travel nationwide, supporting multiple locations, conducting audits as required and staying away from home time to time. What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary and eligible for company bonus scheme (annual and quarterly payments) Company Car Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 24 days holiday + 8 Bank Holidays and increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme Hybrid working (i.e., working from home and in the office) pattern. This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
Nov 16, 2024
Full time
Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role Due to the growth of our Workdry Group we have an exciting new opportunity for a Senior Quality Officer to join our team, to support our Chandlers Ford Branch. This position will support the Quality Manager in driving compliance, delivering operational excellence, and implementing continuous improvement strategies. The Senior Quality Officer will act as a subject matter expert, ensuring that the organisation meets the highest quality standards, aligns with ISO 9001:2015 requirements, and delivers exceptional service to customers. The role involves conducting audits, supporting strategic quality initiatives, mentoring junior staff, and proactively addressing quality challenges to strengthen the overall quality culture within the company. As the Senior Quality Officer, you ll get to: Ensure compliance with ISO 9001:2015 and other relevant standards, maintaining all documentation in a clear and accessible manner. Define and optimise internal processes, creating and amending quality policies and procedures to support consistent quality assurance and operational efficiency. Lead initiatives to streamline workflows, eliminate inefficiencies, and drive continuous improvement across departments. Manage and conduct internal and external audits, including ISO 9001, customer, and supplier audits. Identify non-conformances, prepare detailed audit reports, and collaborate with stakeholders to implement corrective actions. Improve and maintain a robust supplier management system, ensuring all suppliers and subcontractors meet Selwood s quality standards. Champion continuous improvement initiatives to enhance product quality and service delivery, using data-driven methodologies such as Lean Six Sigma. Design and deliver training sessions on quality management systems, standards, and best practices for staff across all levels of the organization. Serve as a key contact for resolving customer complaints, conducting investigations, and producing detailed reports on findings and resolutions. Qualifications & Experience ISO 9001:2015 Lead Auditor Certification (essential). Demonstrable experience in a senior quality role or similar, with a proven track record in quality management and compliance. In-depth understanding of ISO 9001:2015 standards and experience with implementing, maintaining, and auditing QMS. Strategic and analytical skills: Ability to analyse complex quality data and develop actionable insights to drive continuous improvement. Strong communication and leadership skills: Capable of engaging and influencing stakeholders at all levels, fostering a culture of quality excellence. Advanced IT skills: Proficiency in MS Office (Excel, Word, PowerPoint), and experience with SharePoint or other document control software. Comfortable working in a fast-paced, high-pressured environment. UK driving license: Ability and willingness to travel nationwide, supporting multiple locations, conducting audits as required and staying away from home time to time. What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary and eligible for company bonus scheme (annual and quarterly payments) Company Car Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 24 days holiday + 8 Bank Holidays and increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme Hybrid working (i.e., working from home and in the office) pattern. This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
Rent Support Officer Manchester, Greater Manchester Salary: £31,500 Pa Contract Type: Permanent Hours: 35 hours per week, Monday Friday agile working arrangements in place (we're open to suggestion on the working hours and are happy to consider flexible job requirements further as part of your application) Closing date: 26th November 29024 Interview date: TBC Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. We re looking for a Rents Support Officer to ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this you ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We re looking for those that can champion, promote, and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes. We need people who are / have: Experience in a similar role Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT abilities including Microsoft Office 365 A valid driving license, access to own vehicle, full MOT with insurance for business use is required for the role. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we d love to hear from you.
Nov 15, 2024
Full time
Rent Support Officer Manchester, Greater Manchester Salary: £31,500 Pa Contract Type: Permanent Hours: 35 hours per week, Monday Friday agile working arrangements in place (we're open to suggestion on the working hours and are happy to consider flexible job requirements further as part of your application) Closing date: 26th November 29024 Interview date: TBC Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. We re looking for a Rents Support Officer to ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this you ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We re looking for those that can champion, promote, and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes. We need people who are / have: Experience in a similar role Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT abilities including Microsoft Office 365 A valid driving license, access to own vehicle, full MOT with insurance for business use is required for the role. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we d love to hear from you.
The opportunity to work for a reputable company in Birmingham has become available for a full time Customer Service Officer. This position is offering a permanent contract and an easily accessible location via public transport. You will be assisting to improve the customer service and deliver positive results to their clients. Role: Customer Service Officer Contract: Permanent Salary: 26,143 per annum Hours: Monday to Friday 21- 25hr week Location: Birmingham City Centre As a Customer Service Officer your key responsibilities will be to: Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Officer role, you will have previous experience: In a similar role such as call centre operative, call handler, customer service officer In a fast paced, performance-based role In a maintenance or facilities background The benefits of this Customer Service Officer role are: Experience in a reputable company Chance for progression due to business size 25 days annual leave Excellent training and development opportunities If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
Nov 15, 2024
Full time
The opportunity to work for a reputable company in Birmingham has become available for a full time Customer Service Officer. This position is offering a permanent contract and an easily accessible location via public transport. You will be assisting to improve the customer service and deliver positive results to their clients. Role: Customer Service Officer Contract: Permanent Salary: 26,143 per annum Hours: Monday to Friday 21- 25hr week Location: Birmingham City Centre As a Customer Service Officer your key responsibilities will be to: Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Officer role, you will have previous experience: In a similar role such as call centre operative, call handler, customer service officer In a fast paced, performance-based role In a maintenance or facilities background The benefits of this Customer Service Officer role are: Experience in a reputable company Chance for progression due to business size 25 days annual leave Excellent training and development opportunities If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
