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London About Cleo At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you're driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo's success as we scale, while growing alongside a company that's scaling fast, this might be your perfect fit. The Role: As Cleo's Senior Product Manager for Payments Intelligence, you will take ownership of the payment systems that optimise how and when we take payments to balance revenue and costs, while preserving customer trust. This pivotal role is central to reducing payment arrears and minimising involuntary churn while keeping Cost of Goods Sold under control, ensuring that our users can continuously access Cleo's features without disruption. You will work closely with a cross-functional team including Engineers, ML engineers and Analytics to enhance our Payments Systems including Payments Decision Engine (PDE) and lead strategic initiatives that effectively balance user trust, revenue impact, and cost efficiency. What You'll Do: Strategic Leadership: Direct the end-to-end repayments strategy, designing and refining payment flows to boost success rates while maintaining a seamless customer experience and keeping COGS under control. Problem Resolution: Address high-stakes challenges by developing intelligent retry logic and recovery workflows, thus safeguarding revenue and preventing customer alienation. Commercial Insight: Conduct detailed analyses of payment success rates, processing fees, and cost trade-offs to optimize Cleo's payment architecture and methods. Regulatory Navigation: Guarantee compliance with complex US payment regulations, including NACHA rules and card network policies. Cross-Functional Collaboration: Partner with teams across ML, engineering, analytics, compliance, commercial and customer support to scale systems that handle millions of transactions daily. User Advocacy: Combine empathy and pragmatism to create transparent payment processes that align with customer expectations and enhance trust. About You: ML Acumen: Demonstrated experience collaborating with ML teams to optimise decision engines, translating business objectives into ML-driven outcomes. Consumer Product Insight: Proven background in dynamic consumer-focused product companies, with a strong sense of how to align customer needs with business impacts. Experience in fintech or subscription-based models is a plus. Execution: Experience launching complex payment systems and crafting long-term experimentation plans. Data Proficiency: You're deeply familiar with success rate metrics, COGS, and LTV, with the expertise to influence them positively. Technical and Regulatory Knowledge: Comfort discussing technical details such as APIs, retry logic, and the strategic reasoning behind US payment regulations. Bonus Points You've got expertise in US Payments: Deep understanding of US payment mechanisms, including ACH, recurring payments, card-on-file systems and experience with open banking payments is also a plus, along with familiarity with major payment processors. Why Join Cleo? Impact at Scale: Take charge of a crucial system that is integral to Cleo's scaling efforts, directly affecting our users' financial health. Innovative Environment: Collaborate with engineers, analysts and ML engineers to develop sophisticated, adaptive systems. Visibility and Influence: Work closely with executive leaders on mission-critical initiatives, ensuring significant contributions are visible and impactful. What do you get for all your hard work? A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: (this role is PM3 level and we can pay up to £102,500) Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures. A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. Flexibility: We can't fight for the world's financial health if we're not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work. Work where you work best: We're a globally distributed team. If you live in London we have a hybrid approach, we'd love you to spend one day a week or more in our beautiful office. If you're outside of London, we'll encourage you to spend a couple of days with us a few times per year. And we'll cover your travel costs, naturally. Other benefits: Company-wide performance reviews every 6 months. Generous pay increases for high-performing team members. Equity top-ups for team members getting promoted. 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days). 6% employer-matched pension in the UK. Private Medical Insurance via Vitality, dental cover, and life assurance. Enhanced parental leave. 1 month paid sabbatical after 4 years at Cleo. Regular socials and activities, online and in-person. We'll pay for your OpenAI subscription. Online mental health support via Spill. Workplace Nursery Scheme. And many more! We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.

Who are we? Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards. Recognized as a "Leader" in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers' Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%. Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year. Won the Silver for Stevie's Employer of the Year 2023. Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal. About the Role We are seeking an outstanding GSI Alliance Manager-EMEA to join our team and work out of our London EMEA HQ. The position will work with the GSI partner(s) to own all sales and business development activities at different stages of the Alliance partnership. The GSI Alliance Manager-EMEA will be pivotal in driving new business opportunities with our GSI partners, helping them grow their business globally while driving C-level, Practice Team, Marketing, and Field relationships. The ideal candidate will bring a partnership background to drive successful partnerships and engage at the CXO level to close deals within the GSI ecosystem. The position also requires strong product acumen, complex campaign understanding, and working knowledge of the Enterprise IT landscape. Responsibilities Develop the NA plan for the "alliance partner" in collaboration with stakeholders across the "organization," focusing on critical offerings and country-level execution. Develop joint relationships, initiatives, and programs for long-term sustained account success. Influence Sales leadership to partner for short- and long-term revenue growth while building sustainable, trusting relationships across the Alliance partner. Align closely with the regional alliance leaders to ensure the identification, pursuit, closure, and tracking of customer opportunities to perpetuate the existing base of "organization" revenue - engage in customer-specific activities as needed. Identify the right opportunities, frame deal structures, negotiate & close out of deals with a focus on business development and sourcing deals. Ensure GTM stakeholders align with the right Whatfix value prop to evangelize Whatfix with their regional sales teams and clients. Manage and collaborate with GSI partners to define and execute joint sales and Go to Market (GTM) programs. Propose business solutions to support sales campaigns and serve as the domain expert on proposed solutions to prospective clients. Assist the partner team with the expansion strategy into target accounts by educating them on Whatfix's overall capability. Plan sales campaigns with partner executives and lead efforts to ensure the delivery of all technical resources to our partner's sales campaigns. Collaborate with partner's product managers, software developers, analysts, industry principals, and other groups, evangelizing and enabling them on Whatfix. Handle escalation & governance as part of partner program and experience during sales as well as after-sales. Requirements MBA Degree or equivalent business experience. 8-12 years of total experience. 5-7 years of GSI alliance experience, preferably from within a SaaS/ISV organization. Ability to understand complex GSI relationships. Experience driving partner go-to-market campaigns that include cross-functional teams across sales, marketing, and partners. Experience engaging and influencing C-level executives. Experience owning, driving, and managing partnerships against quarterly targets. Excellent communicator and active listener with a strong sense of ownership in the work. Multilingual skills preferred - Native German and English proficiency is preferred, and any other European language is a plus. Skilled in negotiating contracts and growth plans with current and prospective GSI partners. Ability to understand and apply procedures, regulations, and policies related to areas of specialized expertise. Ability to use a clearly defined methodology for establishing priorities. Ability to proactively develop partner relationships by listening to, understanding, anticipating, and providing solutions to partner and partners' customer needs. This role requires 50% or more of travel, without exception. Perks / Benefits Mac shop, work with the newest technologies. 25 days of PTO for the calendar year and 8-10 public & bank holidays. Equity Plan. Paid paternal/maternal leave. Monthly cell phone & internet stipend. Paid UberEats lunches daily. Private medical insurance & health cash plan. Pension plan. Group Life Insurance plan. Team and company outings. Learning and Development benefits. At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively. This role requires onsite work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available. We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and Scale Fast; No Hierarchies for Communication; Deep Dive and Innovate; Trust is the foundation; and Do it as you own it. Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status. Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology - the gold standard in secure custody. Copper's multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. DEPARTMENT/ TEAM PURPOSE: The Copper People team is at the heart of the business, dedicated to creating a thriving workplace where employees feel valued, supported and empowered. There are three key functions within the people team, Talent Acquisition, Learning and Development and People Operations. All functions are dedicated to attracting, developing, and retaining top talent while ensuring a supportive and inclusive environment for all employees. We play a crucial role in shaping our company's future by implementing innovative HR practices, supporting employee growth, and promoting a culture of excellence. ROLE PURPOSE: Reporting to the Chief Human Resources Officer, the role of the People Manager joins a team of dedicated people focused experts responsible for continuously enhancing our great place to work. This hands-on role will work with senior managers to ensure efficient and effective HR processes, that we are compliant and manage all risk relatable to the People function. You will create the structure and process that enables achievement of strategic goals and delivers governance and accountability appropriate for regulatory requirements whilst using data and HR systems to provide accurate, relevant and actionable insights. The ideal candidate will have a strong background in HR and compliance, knowledge of European employment law, exceptional leadership skills, and a passion for creating a supportive and productive work environment. KEY RESPONSIBILITIES: Team Leadership and Development Lead, mentor, and develop a small team of HR professionals, ensuring they have the tools and support needed to succeed. Foster a collaborative and inclusive team culture that aligns with company values. Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional development. HR Operations Management Oversee the daily operations of the HR department, including but not limited to, employee relations, HR compliance, payroll, benefits administration, and employee records management. Develop and implement practice, culturally aligned HR policies and procedures to ensure compliance with local, state, and in country regulations. Ensure the accuracy and integrity of HR data and systems, maintaining confidentiality and security of employee information. Onboarding Partner with Talent Acquisition and hiring managers overseeing the onboarding process for new employees, ensuring they receive a warm welcome and the necessary information to start their roles successfully. Continuously improve the onboarding experience to enhance new hire integration and engagement. Employee Engagement and Retention Champion Copper's culture setting a balanced tone between innovation and risk-based decision making. Address employee concerns and conflicts in a timely and effective manner, promoting a positive and productive workplace. Manage employee relations activity, including grievances, investigations, disciplinaries, supporting managers and employees through capability and probation meetings. Monitor and analyse employee key people metrics recommending and implementing strategies to improve retention. Compensation and Benefits Support the administration of compensation and benefits programs. Provide guidance and support to employees regarding benefits and compensation-related inquiries. HR Analytics and Reporting Utilise HR metrics and analytics to inform decision-making and improve HR processes. Oversee regular reports on HR activities, including hiring, turnover, and employee engagement, for senior management. Identify trends and areas for improvement, recommending and implementing solutions. SKILLS & EXPERIENCE Experience delivering best in class business partnering and generalist HR services to a medium sized business with exceptional results. Exposure and knowledge of financial services regulation. Experience in human resources leadership role. Strong knowledge of HR principles, practices, and employment laws in the Europe and the UK. Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organisation. Proficiency in HRIS systems and MS Office Suite. Ability to think differently, challenge process and demonstrated exceptional problem-solving skills. Ability to handle confidential information with discretion. Ability to operate in a people centred, commercial environment. Highly motivated and ambitious with willingness to continuously learn. Experience in a start-up and/or fast paced environment. Experience and knowledge of global HR practices. Talent mapping, succession planning experience. Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.

About Legatics Legatics is one of the world's leading LegalTech scale-ups. Our legal transaction management platform enables law firms and their clients to collaborate on and close deals in an interactive online environment, providing clarity, reducing risk and saving time.Our customers include some of the world's top law firms, such as Allen & Overy Shearman, Hogan Lovells, Herbert Smith Freehills, and King & Wood Mallesons. And we've been used on transactions in more than 60 countries on transactions worth over $1 trillion. Role Overview Are you passionate about driving customer success, leading high-performing teams, and making a real impact in the legal tech industry? We're looking for a Senior Customer Success Manager to join Legatics and take our global customer success initiatives to the next level. Reporting to the Head of Customer, you will lead our Customer Success (CS) team, optimize user adoption, and ensure the seamless delivery of training programs. You will also play a key role in managing Proof of Value (PoV) projects, helping prospective customers experience the full benefits of our platform before committing. This is an exciting opportunity to shape the future of our customer relationships and contribute to the strategic growth of Legatics. You'll thrive in this role if you have a background in legal technology, SaaS customer success, or account management, along with a passion for developing teams, improving customer outcomes, and driving operational excellence. What You Will Be Doing Core Use Cases and New Use Case Development Develop a deep understanding of Legatics' core use cases, including the specific workflows, pain points, and outcomes they address for customers. Ensure the Customer Success team has a thorough understanding of these use cases and can articulate their value to clients. Monitor customer usage to identify areas of underutilization or disengagement with core use cases. Partner with the Product and Engagement teams to identify, track, and validate new use cases for Legatics. Collaborate with customers to pilot and implement new use cases, tracking adoption and outcomes to refine best practices. Share learnings from new use case pilots across the team to improve customer engagement and drive additional revenue opportunities. Training Function Leadership Lead the design, delivery, and management of Legatics' customer training programs. Standardize training processes and materials to ensure consistency in onboarding and ongoing product education. Conduct live and virtual training sessions to empower users with platform knowledge and best practices. Oversee the development of customer-focused training resources, including user guides, video tutorials and knowledge base - working collaboratively with Product. Establish a feedback loop with users to continuously improve training content and delivery methods. Collaborate with internal teams to ensure new product features and updates are incorporated into training materials promptly. Responsible for ongoing Product education of internal teams Proof of Value (PoV) Management Collaborate with the sales team to design and execute effective PoV projects, showcasing the platform's value to prospective customers. Serve as the primary point of contact for PoV initiatives, coordinating cross-functional efforts to deliver successful outcomes. Develop customized success criteria and evaluation frameworks tailored to each prospect's goals. Monitor progress and engagement throughout the PoV process, providing regular updates to internal and external stakeholders. Deliver post-PoV success reviews to prospects, summarizing outcomes and proposing next steps for full platform adoption. Project and Process Management Design and implement strategic enhancements to the CS team's processes and workflows. Establish and monitor KPIs for the team. Identify and mitigate risks, forecast user adoption trends, and drive growth opportunities across customer accounts. Partner with the Head of Customer to proactively refine and optimize current CS operations, driving impactful initiatives. Leverage data analytics tools to track performance and make data-driven decisions. Ensure timely execution of customer journey touchpoints, including onboarding, adoption, and retention strategies. Marketing support Act as voice of lawyer as part of Marketing's content strategy Obtain customer testimonials and case studies to grow adoption and increase network effects. Customer Success Team Leadership As the CS team grows, foster a collaborative and supportive team environment, coaching and managing Customer Success Managers (CSMs) to achieve their full potential. Oversee hiring efforts to attract and onboard high-caliber talent, expanding the CS team as needed. Develop clear progression and development plans for team members to ensure professional growth. Monitor the team's day-to-day assignments, setting and ensuring KPIs are consistently met. Set standards, implement best practices, and create clear working methodologies for the team. Guide your team in understanding customers' evolving goals with Legatics and ensure the value of the platform is consistently demonstrated. Use customer and team performance data to make informed decisions on operational and procedural improvements. What Success Looks Like in This Role Customer Outcomes: Improved customer adoption rates based on matter targets and demonstrable impact on customer success metrics (as more data becomes available). Positive feedback from customers, with improved NPS and CSAT scores. Strategic growth opportunities identified and converted within accounts. Core Use Cases and New Use Case Expansion: Increased customer adoption and engagement with core use cases across accounts. Successful pilots of at least two new use cases within six months, with plan for promotion across all other relevant accounts. Use case success stories and outcomes documented and shared internally and externally. Training Function Leadership: 100% of new customers completing onboarding training within agreed timelines. Up-to-date and comprehensive training resources developed and actively utilized by customers. Proof of Value Project Management: Successful completion of all PoV projects Customized PoV frameworks that align with prospects' strategic goals, leading to full customer status. Operational Excellence: Successful implementation of process improvements and SOPs. Enhanced efficiency and scalability within the CS team. Proactive identification and mitigation of risks within customer portfolios. Team Leadership: High team satisfaction Clear progression pathways and development opportunities established for team members. Consistently meeting or exceeding team KPIs for user adoption, and retention. Marketing support Act as voice of lawyer as part of Marketing's content strategy Obtain customer testimonials and case studies to grow adoption and increase network effects. What We're Looking For We're looking for a strategic, customer-focused leader who thrives in a fast-paced environment. To be successful in this role, you should have: 3+ years of experience in Customer Success, Account Management, or a related role within legal tech or SaaS. Strong ability to analyse customer needs and translate them into effective engagement strategies. Expertise in structuring and delivering customer training programs. Experience leading Proof of Value (PoV) projects to drive sales conversion. A data-driven approach to measuring and improving customer success. Exceptional communication and relationship-building skills. A proactive mindset with the ability to drive initiatives forward independently What we offer you: Competitive salary 25 days holiday per year (plus public holidays). Early Finish Fridays - on the last Friday of every month, we finish at lunchtime! Pension with NEST. Personal Learning & Development budget. Access to Mental healthcare for you and your immediate family. Enhanced parental leave policies so you can spend more time with your family. Lots of opportunities for accelerated professional development and career progression. Work alongside a supportive and talented team with the opportunity to grow one of the world's leading LegalTech scale-ups. A warm, genuinely collaborative culture and an awesome team; and Regular socials. Power in diversity We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team and are constantly looking for ways to improve our processes to help us do that.

About Legatics Legatics is one of the world's leading LegalTech scale-ups. Our legal transaction management platform enables law firms and their clients to collaborate on and close deals in an interactive online environment, providing clarity, reducing risk and saving time. Our customers include some of the world's top law firms, such as Allen & Overy, Shearman, Hogan Lovells, Herbert Smith Freehills, and King & Wood Mallesons. We've been used on transactions in more than 60 countries, worth over $1 trillion. Role Overview Are you passionate about driving customer success, leading high-performing teams, and making a real impact in the legal tech industry? We're looking for a Senior Customer Success Manager to join Legatics and take our global customer success initiatives to the next level. Reporting to the Head of Customer, you will lead our Customer Success (CS) team, optimize user adoption, and ensure the seamless delivery of training programs. You will also manage Proof of Value (PoV) projects, helping prospective customers experience the full benefits of our platform before committing. This is an exciting opportunity to shape the future of our customer relationships and contribute to the strategic growth of Legatics. You'll thrive in this role if you have a background in legal technology, SaaS customer success, or account management, along with a passion for developing teams, improving customer outcomes, and driving operational excellence. What You Will Be Doing Core Use Cases and New Use Case Development Develop a deep understanding of Legatics' core use cases, including the specific workflows, pain points, and outcomes they address for customers. Ensure the Customer Success team has a thorough understanding of these use cases and can articulate their value to clients. Monitor customer usage to identify areas of underutilization or disengagement with core use cases. Partner with the Product and Engagement teams to identify, track, and validate new use cases for Legatics. Collaborate with customers to pilot and implement new use cases, tracking adoption and outcomes to refine best practices. Share learnings from new use case pilots across the team to improve customer engagement and drive additional revenue opportunities. Training Function Leadership Lead the design, delivery, and management of Legatics' customer training programs. Standardize training processes and materials to ensure consistency in onboarding and ongoing product education. Conduct live and virtual training sessions to empower users with platform knowledge and best practices. Oversee the development of customer-focused training resources, including user guides, video tutorials, and knowledge base - working collaboratively with Product. Establish a feedback loop with users to continuously improve training content and delivery methods. Collaborate with internal teams to ensure new product features and updates are incorporated into training materials promptly. Responsible for ongoing Product education of internal teams. Proof of Value (PoV) Management Collaborate with the sales team to design and execute effective PoV projects, showcasing the platform's value to prospective customers. Serve as the primary point of contact for PoV initiatives, coordinating cross-functional efforts to deliver successful outcomes. Develop customized success criteria and evaluation frameworks tailored to each prospect's goals. Monitor progress and engagement throughout the PoV process, providing regular updates to internal and external stakeholders. Deliver post-PoV success reviews to prospects, summarizing outcomes and proposing next steps for full platform adoption. Project and Process Management Design and implement strategic enhancements to the CS team's processes and workflows. Establish and monitor KPIs for the team. Identify and mitigate risks, forecast user adoption trends, and drive growth opportunities across customer accounts. Partner with the Head of Customer to proactively refine and optimize current CS operations, driving impactful initiatives. Leverage data analytics tools to track performance and make data-driven decisions. Ensure timely execution of customer journey touchpoints, including onboarding, adoption, and retention strategies. Marketing Support Act as voice of lawyer as part of Marketing's content strategy. Obtain customer testimonials and case studies to grow adoption and increase network effects. Customer Success Team Leadership As the CS team grows, foster a collaborative and supportive team environment, coaching and managing Customer Success Managers (CSMs) to achieve their full potential. Oversee hiring efforts to attract and onboard high-caliber talent, expanding the CS team as needed. Develop clear progression and development plans for team members to ensure professional growth. Monitor the team's day-to-day assignments, setting and ensuring KPIs are consistently met. Set standards, implement best practices, and create clear working methodologies for the team. Guide your team in understanding customers' evolving goals with Legatics and ensure the value of the platform is consistently demonstrated. Use customer and team performance data to make informed decisions on operational and procedural improvements. What Success Looks Like in This Role Customer Outcomes: Improved customer adoption rates based on matter targets and demonstrable impact on customer success metrics (as more data becomes available). Positive feedback from customers, with improved NPS and CSAT scores. Strategic growth opportunities identified and converted within accounts. Core Use Cases and New Use Case Expansion: Increased customer adoption and engagement with core use cases across accounts. Successful pilots of at least two new use cases within six months, with plan for promotion across all other relevant accounts. Use case success stories and outcomes documented and shared internally and externally. Training Function Leadership: 100% of new customers completing onboarding training within agreed timelines. Up-to-date and comprehensive training resources developed and actively utilized by customers. Proof of Value Project Management: Successful completion of all PoV projects. Customized PoV frameworks that align with prospects' strategic goals, leading to full customer status. Operational Excellence: Successful implementation of process improvements and SOPs. Enhanced efficiency and scalability within the CS team. Proactive identification and mitigation of risks within customer portfolios. Team Leadership: High team satisfaction. Clear progression pathways and development opportunities established for team members. Consistently meeting or exceeding team KPIs for user adoption and retention. Marketing Support: Act as voice of lawyer as part of Marketing's content strategy. Obtain customer testimonials and case studies to grow adoption and increase network effects. What We're Looking For We're looking for a strategic, customer-focused leader who thrives in a fast-paced environment. To be successful in this role, you should have: 3+ years of experience in Customer Success, Account Management, or a related role within legal tech or SaaS. Strong ability to analyze customer needs and translate them into effective engagement strategies. Expertise in structuring and delivering customer training programs. Experience leading Proof of Value (PoV) projects to drive sales conversion. A data-driven approach to measuring and improving customer success. Exceptional communication and relationship-building skills. A proactive mindset with the ability to drive initiatives forward independently. What we offer you: Competitive salary. 25 days holiday per year (plus public holidays). Early Finish Fridays - on the last Friday of every month, we finish at lunchtime! Pension with NEST. Personal Learning & Development budget. Access to Mental healthcare for you and your immediate family. Enhanced parental leave policies so you can spend more time with your family. Lots of opportunities for accelerated professional development and career progression. Work alongside a supportive and talented team with the opportunity to grow one of the world's leading LegalTech scale-ups. A warm, genuinely collaborative culture and an awesome team; and Regular socials. Power in diversity We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective, and innovative, to build a brand we are proud of. We don't discriminate against gender, race, religion or belief, disability, age, marital status, or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive, and emotional intelligence . click apply for full job details

About the role Storio Group is a customer-centric company, and our Checkout experience plays a critical role in both customer satisfaction and conversion. We are looking for a highly motivated and experienced Senior Product Manager to lead the Checkout team, ensuring a seamless and delightful purchase journey for our customers. This is a 12 month maternity cover position. The Checkout team is responsible for the entire end-to-end customer experience from product configuration to order confirmation, encompassing areas such as payment processing, upsell, cross sell, shipping options and order confirmation. This role will require a deep understanding of customer behavior, industry best practices, and emerging technologies to continuously improve our Checkout experience and drive significant increases in conversion rates and AOV whilst reducing cart abandonment. The Checkout team is embarking on a re-design of our current experience, aiming to address key friction points in the customer journey and lay the foundations for future innovation. The successful candidate will be a strong leader with a proven track record of delivering successful eCommerce products. You will be passionate about creating exceptional customer experiences, able to navigate and lead complex projects and have the ability to translate customer needs into innovative product solutions. Your Daily Adventure at Storio As a Senior Product Manager at Storio, you'll be the driving force behind our Checkout experience. This means owning the product roadmap, leading the Checkout team (designers, researchers, engineers, etc.), and collaborating closely with stakeholders across the business. You'll be responsible for driving Product discovery; identifying opportunities to improve conversion, reduce friction, and ultimately create a best-in-class purchase journey for our customers. You'll play a key role in shaping the future of our Checkout experience, leading the charge on new initiatives and ensuring we stay ahead of the curve, while also defining a long-term vision for the Checkout experience that aligns with Storio's overall product strategy. While you'll be primarily focused on the Checkout experience, Senior Product Managers at Storio are also skilled in unearthing end-to-end experience opportunities that take you outside of your immediate domain. Product Skills We're looking for a product leader with a passion for product discovery who is obsessed with the 'why' and driven to create exceptional customer experiences. You should have a deep understanding of customer behavior, market trends, and emerging technologies. You'll be comfortable diving into data, conducting user research, and using insights to inform product strategy. You'll be a master of prioritisation, able to balance competing demands and focus on the initiatives that will have the biggest impact. Strong communication and collaboration skills are essential, as you'll be working closely with teams across the organisation. Most importantly, you'll be a proactive problem-solver with a bias for action, always looking for ways to improve and innovate. How You Make Your Mark Your primary focus will be on building a high-performing Checkout experience and team that consistently delivers value to our customers and the business. This involves fostering a collaborative and data-driven culture, championing user-centered design, and building strong relationships with stakeholders. Ultimately, your success will be measured by the impact you have on key metrics like conversion rates, AOV, and customer satisfaction. What You Bring to the Party Senior Product Manager experience, ideally in fast-paced B2C eCommerce. Deep eCommerce knowledge (UX, CRO, key metrics), with a strong understanding of mobile-first design and optimisation principles. Proven product discovery skills (user research, competitive analysis, data, experimentation). Proven ability to collaborate closely with Product/Tech teams (UX, design, data, engineering) during product discovery and delivery. Experience building strong relationships and influencing stakeholders across the business (marketing, commercial, operations, analytics, finance) to ensure product strategy aligns with overall business goals. A/B testing and experimentation expertise. Analytical and data-driven decision-making skills. Excellent prioritisation and backlog management skills. Strong communication and stakeholder management skills. Passion for exceptional customer experiences and user-centered design. Extra Kudos for Experience Previous experience owning a Checkout experience is a bonus, but not critical. Experience with accessibility best practices (WCAG).

Who are we? UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world's largest, fastest-growing, and most innovative companies. The Marketing team at UpGuard includes multiple marketing and design functions, including Product Marketing, Demand Gen, Marketing Ops, Content Marketing, SEO, Community, Design, and Video. UpGuard's vision is to become a leader in the markets we play in (Cyber VRM, Attack Surface Management) by providing a best-in-class SaaS platform for organizations to manage their third-party risk and external attack surface. Our purpose as a Marketing team is to facilitate this goal by growing UpGuard with a repeatable and scalable marketing engine and a leading brand. Where does this role fit in? The inbound Business Development Manager will own the strategy, execution, and performance of a team responsible for qualifying, nurturing, and converting inbound leads into high-value sales opportunities within the EMEA region. This role involves collaborating closely with the Marketing and Sales leadership teams to ensure an integrated approach to pipeline generation. The ideal candidate is a data-driven, motivational leader who excels at coaching, process optimization, and strategic planning, all while maintaining a relentless focus on delivering exceptional pipeline growth. What will you do? Recruit, onboard, train, and mentor a high-performing EMEA BDR team, fostering a culture of excellence, accountability, and continuous improvement. Set clear performance goals, provide regular feedback, and conduct performance reviews to ensure BDRs consistently meet or exceed activity and pipeline targets. Develop and implement scalable inbound lead qualification frameworks, playbooks, and best practices to improve efficiency and conversion rates. Partner closely with Marketing to align on campaign objectives, lead quality metrics, and messaging consistency. Continuously evaluate and optimize BDR workflows, leveraging CRM data, sales engagement tools, and analytics platforms to drive productivity and pipeline health. Identify and remove operational bottlenecks, introducing automation and technology whenever possible to streamline processes. Monitor and analyze key performance indicators (KPIs) such as conversion rates, speed-to-lead response times, and pipeline contribution. Use data insights to forecast pipeline potential, identify trends, and make informed recommendations for strategy adjustments and resource allocation. What will you bring? 1+ years of experience managing an SDR/BDR team in the SaaS space. Familiar with both PLG and sales-led motions. Experience with a typical tech stack i.e. Outreach, Hubspot, Lusha, Sales Nav, Gong, ZoomInfo, etc. Experience with GTM AI tools would be a plus. You use data and analytics to drive your decision-making process, identify areas for improvement, and track progress. You are obsessed with making customers happy and have an acute understanding of the pain points involved in first contact with a prospect. Strong analytical and problem-solving abilities, with the aptitude to interpret complex data sets, including product usage data, and drive actionable insights. Have a reputation with cross-functional teams as being collaborative, innovative, accountable, and reliable. Passionate about technology. Must live in the United Kingdom or Amsterdam. What will give you an edge? Experience or a keen interest in cybersecurity. Highly fluent in designing and implementing inbound sales development playbooks, cadences, and best practices. Have successfully scaled an SDR/BDR team in a SaaS company. You've developed an inbound business development process completely within the Hubspot platform. Experience generating leads in the EMEA market. What's in it for you? Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing. WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard. $1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance. Generous Annual Leave/PTO allowances: time to recharge your batteries. 18 weeks paid Parental Leave: irrespective of parenting role. Personal Leave allowance: this includes sick & carer's leave. Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance. Top-spec hardware: all team members will be provided with top-spec laptops for their roles. Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform. Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work. UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

Up to £150k basic neg, 50:50 OTE uncapped, car, health, pension etc. Selective Search is currently retained by our client, one of the most prestigious and exciting Technology IT Outsourcing players in the world. Our client is a true multicultural, global IT powerhouse that innovates in technology services, providing anything from Cloud Computing to management consultancy. Our client is looking for an experienced New Business Development Director within the Application Services space who will be required to sell a portfolio of Application Outsourcing and Application Development capabilities to create a full lifecycle suite of services for The Public Services Sector. The aim is to provide a seamless service between IT architecture, implementation projects, applications maintenance, upgrades, renewals, and Software-as-a-Service (SaaS). Our client serves over 1,000 customers, including 34 Fortune 100 accounts. With particular strengths in Public Sector, Banking, Insurance, Capital Markets, Retail/Consumer Products, Life Sciences, Media, Telecoms, and Utilities, our offers include Applications Management, Custom/bespoke development, ERP, Business Information Management (BIM), Business Process Management (BPM), Mobility, Analytics, Business Intelligence, Testing, and more. This role will be responsible for driving sales of predominantly Applications Solutions across various industry subsectors, promoting our client in the market and building relationships with their clients and IT Services Eco-system partners to enhance the client's brand and broaden their offers in the Application Solutions space. This role will emphasize new logo acquisition and demand generation (including cold calling where necessary). Key Responsibilities: Working closely with Sector & Delivery Unit Management teams to create and drive your own pipeline, aligned with the business unit's overall strategy and direction. Originating and nurturing the development of the business, new revenue streams, and directing proposition development will be key focus areas. Familiarity with various sources of demand and the ability to build an active pipeline of prospective deals is essential. The focus will be on mid-sized AD and AM deals (those in the £5m to £50m range) involving multiple technologies (e.g., ERP, Mainframe, Legacy, and COTS). Focus on new client acquisition and driving growth into new name logos, with the ability to create and drive opportunities to closure. Expertise in demand generation activities relevant to this market segment and a lead role in devising strategies to promote our client in these forums with tangible business results. Clear accountability for improving our client's credibility within target clients in the market, framing and driving business opportunities, leveraging the Applications Delivery teams, and collaborating with Sector Leadership, Service Delivery Managers, Solution Architects, and Proposal Development teams to achieve sales targets. Ability to assimilate complex business propositions and guide client conversations, with critical skills in client need and issue discovery, necessary for ongoing deal and account management. Essential skills & experience: Recent experience with a Large Tier-1/2 Global IT or Consulting organisation in Sales or Business Development in the Application Solutions space. A network of contacts within relevant commercial organisations, including software and hardware vendors, industry analysts, advisors, and prospective clients. Private Sector experience and expertise in one of the following: Tier 1 utilities, aerospace and defence; travel and transport. Proven track record of selling in the Private Sector through formal procurement processes and informal relationship-based selling. Experience leading and selling at least three m GBP TCV Application Solutions Deals to FTSE 350 / Fortune 500 organisations, with references available for your leadership role in the sale. Exceptional focus on P&L management and reporting at both pursuit and client levels. Creative and innovative, with the gravitas to lead CIO / IT Director / Board level business meetings to position deals and close sales. Well-versed with commercial models, estimation techniques, pricing trends, TUPE regulations, and crafting complex MSA & SOW documents. Experience selling AM solutions involving service delivery from Nearshore/Offshore locations outside the UK and crafting solutions with distributed delivery elements. Ability to constructively challenge the status quo to drive the business forward. Able to operate with a high degree of independence as well as being part of a team. Desirable skills & experience: Strong technical experience with hands-on IT Solution/Service Delivery experience during some stage in your career. Industry experience outside of IT/Consulting firms. Experience of using the Holden sales process.

Seqera exists to advance science for everyone through software We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with Nextflow - open software that helps over 100,000 global scientists analyze and process data, with more power and flexibility than ever before. Today, Seqera consolidates fragmented data and diverse computing resources into a unified platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations. Empowered with modern software engineering, organizations conduct science faster, on larger datasets, and with more confidence. Seqera accelerates discoveries in an open world. Would you like to be a part of a company with a bigger purpose and make it successful with your own ideas? If yes, keep reading! About the role Are you looking to pivot into a field that's literally redefining our understanding of life as we know it through the intersection of technology and life sciences? If so, your search ends here! As we expand the Seqera Platform, our flagship SaaS, we're seeking an exceptional, highly technical Product Manager who'll be responsible for building our pay-as-you-go SaaS service: Managed Compute offering. This role demands deep expertise in cloud computing and infrastructure management, combined with product leadership to drive adoption and monetization. Your role will shape the success of Managed Compute by defining the product strategy and vision ensuring alignment with business expansion, user activation, and revenue growth What You'll Do Define requirements for cloud-based compute environments, focusing on data security, privacy, and scalability. Drive the go-to-market strategy, pricing models, and monetization plans. Partner with our engineering, design, and DevOps teams to architect a secure, scalable, and high-performance solution with an intuitive user experience. Analyze market trends, the competitive landscape, and customer needs to refine our offering. Optimize compute resource allocation, billing models, and self-service deployment to improve the time-to-value for users. Improve the user onboarding experience, reducing friction for scientists and researchers wishing to leverage Managed Compute. Define metrics for user engagement, activation, and retention, continuously iterating based on internal stakeholder, and external customer feedback. Collaborate with sales and customer success to drive adoption. The ideal candidate will have: A solid understanding of dynamic provisioning of compute services (e.g. AWS/Google/Azure Batch) and containerization. Experience building B2B SaaS or cloud-based infrastructure products. Deep understanding of user pain points in scientific computing, bioinformatics, or data-heavy workflows. Comfortable working with product analytics, A/B testing, and feedback loops to drive decision making Experience collaborating with engineering, sales, and marketing to deliver successful products. We're seeking a talented individual who excels in dynamic environments, relishes new challenges, and is deeply committed to helping bioinformaticians deliver cutting edge scientific results using the latest technology. About you 5+ years Product Management experience specifically related to B2B cloud computing or infrastructure SaaS. Extensive knowledge of pay-as-you-go pricing (including frameworks such as Metronome, Lago, Maxio, or Ordway) and cloud-based monetization strategies. Strong technical problem-solving skills, product management skills, excellent communication skills, and a clear understanding of how software engineers build, manage and deploy their infrastructure and applications. Ability to influence people across the organization, from technical leadership to business managers, by creating win-win solutions, and the desire to be an individual contributor to support Seqera's flagship platform. Manage competing needs of multiple internal and external customer groups and create certainty out of ambiguity while having a firm grasp over the operational and technical aspects of the platform infrastructure and security. Prior experience using product/project management SaaS for overseeing the software development lifecycle (e.g. JIRA, Asana, Trello, Github) Expertise with the AWS public cloud platform, with experience in at least one of Google Cloud or Azure. Experience with containerized application development environments (e.g. Docker, Podman, Kubernetes, Gitpod) Experience working with scientific computing, data-intensive workloads, or bioinformatics platforms is a plus. Nice to have: Bachelor's or advanced degree in Computer Science, Engineering, Mathematics, natural sciences, or a related field. Basic development experience in Java, Python, Go, or C# Prior experience using Git Exposure to hybrid cloud/on-prem environments and High Performance Compute (HPC), and job schedulers (e.g. Slurm) Prior experience with bioinformatics or biotechnology. Current public cloud platform certification Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Seqera, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role and your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. What will you find working at Seqera? Flexible working hours and remote-friendly culture. International working environment with more than 25 nationalities. Passionate & talented team. Continuous skills development. Team retreats and bonding activities. A culture where your opinion is valued and your decisions have a real impact on the industry. Excitement of a fast-growing startup in a constantly changing environment. Great benefits Time off: holidays under the local legislation + 3 days given by Seqera in December, and the national/public holidays according to your location. Equity Private health insurance Private life insurance Home office allowance (valued over 1,000 USD) Subscription to Oliva, Mental Health App Learning and development budget per year (1,000 USD) Other specific benefits according to your location. You should know Seqera is proud to be an equal-opportunity employer. However you identify or whatever your journey to this point, we welcome all candidates to apply for the position that inspires them. Come join us and help us build a global company that everyone is proud to be part of. As we scale, we constantly improve our in-office and WFH environments and learn to help everyone have the best setup for our company's success and your personal development while always keeping the human touch in every aspect of our lives. Why join us? By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission. Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.

Compliance Assurance Partner Are you a Compliance Assurance Partner, with experience working in an FCA regulated environment? Do you want to be part of an ambitious and passionate in-house team, at a leading global professional services firm? If yes, then why not come and join our team. This is a hybrid role based in London, with flexibility to work virtually too. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The UK Risk and Compliance function supports our colleagues in Aon UK Limited, Aon Solutions UK Limited and Aon Investment Limited. We help Aon's UK businesses build sustainable growth and competitive advantage by integrating compliance, financial crime and risk management into daily business activity, strategic planning and development. The Compliance Assurance team provides assurance to the senior management of the UK businesses, on the operation of the systems and controls frameworks in place to ensure they consistently meet applicable legislative and regulatory obligations and deliver good customer outcomes. The Compliance Assurance team delivers a risk-based programme of reviews to provide feedback on where the local systems and controls are operating effectively or where they may need strengthening. Compliance Assurance Partners will be aligned to Solution Line teams and will work closely with the Business Partner teams to develop a deep understanding of the businesses. Your impact as Compliance Assurance Partner: Responsible for the delivery of compliance assurance reviews across the Aon UK entities, ensuring they are completed in accordance with the Annual Compliance Assurance Plan. Delivering assurance activities to assess the management and control of regulatory compliance and conduct risk within the business, monitor performance against risk and control expectations, customer outcomes, risk appetite, supporting the resolution of any identified control gaps. Providing oversight of, and ensuring adherence to the risk and control frameworks, policies, standards and compliance with all applicable Aon Policies and Risk Management Frameworks. Raise awareness and provide support and guidance to Aon colleagues on compliance requirements and standards. Building and maintaining relationships with stakeholders while conducting assurance testing and review work and working closely with the Compliance Assurance Director and Risk & Compliance senior leadership team as necessary. Complete all aspects of Compliance Assurance review activity, to include, for example: Pre-review planning and business notification Analysis of business MI and selection of samples for testing Appropriate feedback to business on conclusion of review Completion of written reports Tracking of actions with appropriate escalation, including the reporting of breaches Working in partnership with UK R&C Relationship Managers and business stakeholders to ensure that findings relating to key risk control performance and control deficiencies are provided in a timely manner to enable informed decision making. Supporting the Compliance Assurance & Analytics Relationship Manager with the compilation of the Annual Compliance Assurance Plan, providing insights gathered from working with Solution Line teams. Through research of rules and supporting literature, maintain own knowledge of Aon's legislative and regulatory obligations and business standards. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. Skills and experience that will lead to success. Technical compliance knowledge and the application of regulatory rules and guidelines within the financial services industry. Knowledge of current regulatory issues facing Aon across all Solution Lines. Experience in a compliance assurance, risk, or an audit role, interpreting regulatory rules and regulations and assessing their application in the business. Strong collaboration skills, with confidence and credibility to maintain excellent relationships with senior management and Aon colleagues. Able to quickly understand complex processes, identifying risks and inadequacies in procedures, and the ability to challenge the status quo. General insurance / pensions / investment knowledge/experience Financial crime and/or data privacy knowledge/experience desirable Strong written and verbal communication skills, with the ability to influence collaborators in the business. Ability to produce high-quality work to meet challenging deadlines. Excellent project management and organisational skills. Strong Microsoft Office skills. Proactive approach, able to work on own initiative as well as part of a team. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Compliance Assurance Partner Are you a Compliance Assurance Partner, with experience working in an FCA regulated environment? Do you want to be part of an ambitious and passionate inhouse team, at a leading global professional services firm? If yes, then why not come and join our team. This is a hybrid role based in London, with flexibility to work virtually too. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The UK Risk and Compliance function supports our colleagues in Aon UK Limited, Aon Solutions UK Limited and Aon Investment Limited. We help Aon's UK businesses build sustainable growth and competitive advantage by integrating compliance, financial crime and risk management into daily business activity, strategic planning and development. The Compliance Assurance team provides assurance to the senior management of the UK businesses, on the operation of the systems and controls frameworks in place to ensure they consistently meet applicable legislative and regulatory obligations and deliver good customer outcomes. The Compliance Assurance team delivers a risk-based programme of reviews to provide feedback on where the local systems and controls are operating effectively or where they may need strengthening. Compliance Assurance Partners will be aligned to Solution Line teams and will work closely with the Business Partner teams to develop a deep understanding of the businesses. Your impact as Compliance Assurance Partner: Responsible for the delivery of compliance assurance reviews across the Aon UK entities, ensuring they are completed in accordance with the Annual Compliance Assurance Plan. Delivering assurance activities to assess the management and control of regulatory compliance and conduct risk within business, monitor performance against risk and control expectations, customer outcomes, risk appetite, supporting the resolution of any identified control gaps. Providing oversight of, and ensuring adherence to the risk and control frameworks, policies, standards and compliance with all applicable Aon Policies and Risk Management Frameworks. Raise awareness and provide support and guidance to Aon colleagues on compliance requirements and standards. Building and maintaining relationships with stakeholders while conducting assurance testing and review work and working closely with the Compliance Assurance Director and Risk & Compliance senior leadership team as necessary. Complete all aspects of Compliance Assurance review activity, to include, for example: Pre-review planning and business notification Analysis of business MI and selection of samples for testing Appropriate feedback to business on conclusion of review Completion of written reports Tracking of actions with appropriate escalation, including the reporting of breaches Working in partnership with UK R&C Relationship Managers and business stakeholders to ensure that findings relating to key risk control performance and control deficiencies are provided in a timely manner to enable informed decision making. Supporting the Compliance Assurance & Analytics Relationship Manager with the compilation of the Annual Compliance Assurance Plan, providing insights gathered from working with Solution Line teams. Through research of rules and supporting literature, maintain own knowledge of Aon's legislative and regulatory obligations and business standards. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. Skills and experience that will lead to success. Technical compliance knowledge and the application of regulatory rules and guidelines within the financial services industry. Knowledge of current regulatory issues facing Aon across all Solution Lines. Experience in a compliance assurance, risk, or an audit role, interpreting regulatory rules and regulations and assessing their application in the business. Strong collaborator skills, with confidence and credibility to maintain excellent relationships with senior management and Aon colleagues. Able to quickly understand complex processes, identifying risks and inadequacies in procedures, and the ability to challenge the status quo. General insurance / pensions / investment knowledge/experience. Financial crime and/or data privacy knowledge/experience desirable. Strong written and verbal communication skills, with the ability to influence collaborators in the business. Ability to produce high quality work to meet challenging deadlines. Excellent project management and organisational skills. Strong Microsoft Office skills. Proactive approach, able to work on own initiative as well as part of a team. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. ION consultants engage with prominent energy and commodities clients all over the world. Our open roles include the Senior Business Consultant position responsible for contributing to the success of the projects by providing software and industry expertise. Within this role you will participate as a member of a team dedicated to providing world class implementation services to our clients. Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Product solution for the client's business needs Present the Product solution to client users Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports, plugins, and interfaces) as directed by Product Manager Consult with client users to determine business requirements and work processes to be addressed by one or more areas of the Product solution Demonstrate deep knowledge in one or more areas of Product configuration and in one or more energy commodities Provide guidance to Business Consultants in one or more functional areas of the Product solution Assist with professional services best practices as directed by Line Manager Assume hands-on project implementation duties in all phases of the Product implementation, reporting to the Project Manager Gather and document business requirements, configuration designs, test plans/results, and any other deliverables required by the project as determined by the Project Manager and Lead Business Consultant Keep Line Manager and Project Manager(s) informed regarding the status of assigned responsibilities Adhere to implementation best practices in one or more functional areas of the ION solution in all functional design, specifications, custom coding, unit testing, and other deliverables Follow ION documentation standards and resolution process flow for all deliverables Maintain full chargeability on client account(s) as assigned Required Skills, Experience and Qualifications: Implementation experience is preferred with the Aspect application, but relevant ETRM background will be considered. Experience required with one or more of the following areas: Front Office/Risk Skills: Candidate must have strong knowledge of Trading and Risk concepts. Capabilities should include experience with both physical (purchases, sales, exchange for physicals (EFP), buy/sells, exchanges, etc.) and financial instruments (Futures, Options, OTC Swaps, OTC Options, FX Swaps, Exchange Traded Options, etc.). Additionally, implementation experience should include developing book structures, configuring pricing constructs (Forward, Market and Derived), setting Limits (Risk and Trading), and position reporting (mark to market, and exposure). Accounting/Back Office Skills: Candidate must have implementation experience with invoicing and settlements, contracts and confirms, cash flow reporting, and interfacing with ERP for A/R and A/P. Scheduling Skills: Candidate must have strong knowledge of scheduling concepts in ETRM systems. Implementation experience necessary with transportation (trucks, rail, waterborne, pipeline, product transfers), storage, exchanges and processing (fractionation, blending, and refining), inventory management, position reporting, tariff and fees capture, tolling, and assay management. Industry Skills: Natural Gas, Crude, Refined Products, Biofuels, LNG (Liquefied Natural Gas), Metals, Carbon, Coal, Agricultural Products 5+ years of experience in designing, configuring, and troubleshooting Product installations in client environments. Bachelor's degree in one of the following: Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field Ability to work as part of a project team structure Ability to work onsite at client locations About us: We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the 'Offer an interview' scheme at XPS. If you have a disability and meet the 'essential criteria' described in the person specification for the role being applied for, you are guaranteed an interview. If you are successful in your application you undertake pre-employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email . location_on Location London - (Homeworker) work_outline Basis Full time Pensions Project Team Manager The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As Disability Confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required. Job details Contractual hours 36.25 Basis Full time Job category/type - XPS Administration Date posted 29/01/2025 Job reference REQ002765 Job description Pensions Project Team Manager De-Risking Team Hybrid at any of our XPS office locations Full Time Permanent Ref: REQ002765 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. Our Pensions Administration business continues to grow and we are now looking for an experienced Project Team Manager to join one of our vibrant offices with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar role where they have gained knowledge and experience of GMPr. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. Our Administration Projects Team (APT) team undertakes projects such as: GMP rectification/equalisation Buy-in/ Buy-out Data Cleansing Ad hoc projects for example scheme closures, benefit rectifications, liability reduction exercises McCloud implementation: Public sector pension benefit rectification across police, fire, MOJ and LGPS pension schemes. Pension Dashboards The Role As a Project Team Manager with XPS you will provide full time management of a dedicated project team. You will be involved in a wide range of pensions projects, management and consultancy tasks. As manager, you will be responsible for managing the projects within the team end to end, in line with budgets, deadlines, and objectives as well as day to day line management of the team. The key responsibilities include: Assuming full responsibility for project delivery within the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, budgets and timescales. Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Undertaking all aspects of management reporting and completing centralised governance logs and trackers/MI promptly. Ensuring projects are fully scoped, costed, monitored and completed in line with customer and legislation requirements. Taking responsibility for all aspects of project billing. Producing and signing off project quotations and booking in/allocation of work once quotation approved. Active participation in XPS Administration's marketing initiatives, new business activities, attending new business pitches and company events. Providing expert project solutions; keeping abreast of technical and legislative developments within the pensions industry. Disseminating information to team members on project delivery objectives and targets for assigned projects. Identifying team objectives or other necessary changes in line with business needs. Support the delivery of a continuous improvement programme championing operational excellence. Positively contributing to regular management meetings, implementing any recommendations or decisions made. Formal staff management responsibilities including areas such as conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities. Formal responsibilities for mentoring, training, coaching and developing of pensions project team members. Forging strong working relationships with other departments/teams both internal and external to the Company. Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature. Your profile Essential Criteria An experienced and successful pension professional with a strong track record in managing a pensions administration or project team. Previous line management experience. Commercial acumen to plan, manage, track and deliver project work. Experience of providing regular management reporting. Strong organizational skills. Technical pensions and data projects knowledge. Proven experience in formulating and writing project scope proposals. Ability to efficiently resolve issues. Proven ability to lead a project providing strategic direction. Concise and confident communicator of complex project issues. Be proactive, having drive and commitment. Desirable: May have achieved some exam successes in professional qualifications. Ability to foster an inclusive working environment. Able to support a developing a culture of high standards. Experience of operating within and contributing to a compliant framework. IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint. What we offer: We offer an attractive reward package, typical benefits can include: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme Life Assurance cover, four times basic salary XPS Rewards Employee Assistance Programme Access to a digital GP service Paid volunteering day Staff referral scheme What next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We continuously strive to build an inclusive workplace where all forms of diversity are valued. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants; if you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world's leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver-for each other and our clients-to make the world work better for people. Why Escalent? Once you join our team you will have the opportunity to Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. Gain exposure to a rich variety of research techniques from knowledgeable professionals. Enjoy a remote first/hybrid work environment with a flexible schedule. Obtain insights into the needs and challenges of your clients-to learn how the world's leading brands use research. Experience peace of mind working for a company with a commitment to conducting research ethically. Build lasting relationships with fun colleagues in a culture that values each person. Job Overview: Are you a recent graduate with a passion for market research and an interest in managing online communities? We're looking for a driven and enthusiastic Research Analyst to join our growing team at Escalent. As a Research Analyst, you'll have the unique opportunity to dive deep into the world of online community management and develop expertise in both qualitative and quantitative research methods. Our agency is dynamic, ambitious, and ready for growth, with a focus on delivering actionable insights primarily to the automotive sector . You'll be responsible for supporting the management of a new online community, while learning and applying research methodologies that will help you thrive in the world of market research. This is an exciting opportunity for a graduate who is looking to start their career in market research with hands-on experience, training, and mentorship from senior professionals. Key Responsibilities: Online Community Management: Assist in managing and growing a new online research community by engaging with members, answering questions, and encouraging active participation. Support the Senior Community Manager in day-to-day operations of the community, including moderating discussions, facilitating qualitative research activities (such as focus groups and idea generation), and ensuring high levels of engagement. Monitor community feedback and provide insights into member sentiment and behaviour trends, contributing to the development of strategies for community growth and retention. Research Methodologies (Learning & Application): Participate in the design, execution, and analysis of both qualitative and quantitative research projects, including surveys, interviews, and focus groups. Learn and apply best practices in research design, sampling, data collection, and analysis, particularly in the context of the automotive sector. Support the development of questionnaires and discussion guides that will be used to gather insights from the community and other research participants. Data Collection & Reporting: Assist in gathering and organizing research data, ensuring it is accurately collected and easily accessible for analysis. Help prepare reports and presentations of research findings, including data visualization, summaries, and insights. Contribute to the creation of client-facing presentations, ensuring that insights are clearly communicated and actionable. Work closely with internal teams (e.g., research managers, account managers, design team) to ensure that research and community management align with client objectives and timelines. Work closely with our clients to ensure that their needs are met and that they are delighted by the service they are receiving and the insight we are providing, helping them embed it into the business and come up with new ways of understanding their customers Provide general support to senior researchers, including preparing materials, managing schedules, and coordinating logistics for research activities. Actively participate in training and professional development opportunities, learning key research techniques and industry trends. Attend workshops, webinars, or conferences to gain exposure to the latest methodologies and best practices in the research field. Contribute to the agency's ongoing innovation and help identify new opportunities to enhance research practices and especially community management processes. Requirements: Experience: Recent graduate (within the last 1-4 years) with a degree - whilst a degree in Market Research, Social Sciences, Psychology, Marketing, Languages or a related field is advantageous, any degree will be considered. No previous experience required, but an interest in market research, community management, and the automotive sector is a plus. Strong written and verbal communication skills, with an ability to engage a diverse community of participants. Comfortable using online platforms and tools for communication and research (e.g., survey tools, community platforms, collaboration software). Ability to work with data, analyse trends, and develop insights. A proactive attitude with strong organizational skills and the ability to manage multiple tasks simultaneously. A curious, detail-oriented mindset, with the ability to learn quickly and apply new concepts. Proficiency in a language other than English (especially French, German, Italian or Spanish) is a distinct advantage. Personal Qualities: Passionate about people, with the ability to build relationships and create engaging content for online communities. Positive, team-oriented attitude, with the ability to collaborate and learn from others. Enthusiastic about starting a career in market research and ready to grow within a dynamic, ambitious agency. Competitive starting salary and benefits package. Opportunities for growth and professional development within a dynamic and ambitious agency. Training and mentoring from senior market research professionals. Flexible working hours and remote working.

About the Role: Grade Level (for internal use): 12 Principal Product Manager - thinkFolio The Organization: Enterprise Solutions provides clients with industry leading software and services, covering enterprise data management, investment management, loans software and services and private markets solutions. The team is composed of a diverse set of enterprise software, SaaS, data, and service offerings. The Product: thinkFolio, originated from IHS Markit, is a leading multi-asset investment management platform that delivers sophisticated capabilities across Portfolio Modelling, Order Management & Trading, Cash & FX Management and Compliance. Asset managers and asset owners leverage thinkFolio as a trusted, reliable, and centralized platform to scale their global investment operations. thinkFolio's flexible, modular design allows it to be implemented as a single, integrated front-office solution or deployed for specific business units or asset classes. The platform is delivered as a managed service, supporting investment firms that want to reduce costs, maximize flexibility, enhance scale, and achieve time-to-market objectives. We also aim to develop a leading Total Portfolio Platform that will help asset managers and owners oversee their whole portfolio, end-to-end across private and public investments. The platform will provide investors with the ability to: See everything they own in one view, understand risk through many lenses, and evaluate performance across the entire portfolio. Key Responsibilities: Product Strategy and Vision: Develop and communicate a clear product vision for derivatives portfolio management & trading. Ability to construct and present high level product briefs. Deliver and clarify consistent messaging of the product direction for the stream. Product Execution: Execution within and through a team to deliver on stream roadmap. Responsibility for planning delivery of stream 12 months in to the future. Influencing People: Responsibility for co-ordination with other stakeholders in the stream (e.g. engineering, design, professional services). Manage and mentor direct reports to achieve stream objectives and enhance their skills in derivatives. Customer Insight: Use data to create meaningful insights into the future direction of the product. What We're Looking For: Strong knowledge of listed & OTC derivatives lifecycle from trade generation to settlement. Strong knowledge of investment analytics and portfolio management workflows. An understanding of trading technology including OMS, EMS, Exchanges & Regulated Venues. 5+ years experience; at least 2 years experience in a product management role. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email