Adecco are currently recruiting for a Sales Account Manager to join our client in Corby as they expand their sales team. Job title: Sales Account Manager Salary: up to 40k DOE Location: Corby Hours: 8:30am - 5pm (occasional evening flexibility may be required due to US based clients) Role Overview: Our client are looking to expand their sales team within the UK by adding a determined and experienced Sales Professional to the Team. The individual will be tasked with managing and developing multiple customer accounts by supporting enquiries, order updates and online stock management information. The role is predominantly internally based; however, the individual could also travel and visit the USA. Job Description: Manage a select number of accounts in terms of Enquiries, Consignment Stock levels and general support Build and Develop new business with existing and potential customers Have a pro-active attitude in qualifying new leads and onboarding new customers Be able to work collaboratively as part of a team while also striving to achieve both team and individual targets Effectively manage databases of customer information and activity Support administrative teams with Customer Stock Management The ideal candidate: Sales Experience, ideally both internal and external Self Confidence and good relationship building skills Motivated, humble and a good attitude Comfortable on the phone and Teams Video Calls Good communication skills Excellent customer service skills and an eye for detail Company Benefits: 28 Days Holidays per annum, plus Bank Holidays Year end and Loyalty Bonus Scheme (up to 5% of gross income depending on Sales Targets, and Loyalty Bonus is 1% of gross income on each annual work anniversary) Statutory Pension If you have any further questions please contact Adecco Kettering & Wellingborough on (phone number removed). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 07, 2024
Full time
Adecco are currently recruiting for a Sales Account Manager to join our client in Corby as they expand their sales team. Job title: Sales Account Manager Salary: up to 40k DOE Location: Corby Hours: 8:30am - 5pm (occasional evening flexibility may be required due to US based clients) Role Overview: Our client are looking to expand their sales team within the UK by adding a determined and experienced Sales Professional to the Team. The individual will be tasked with managing and developing multiple customer accounts by supporting enquiries, order updates and online stock management information. The role is predominantly internally based; however, the individual could also travel and visit the USA. Job Description: Manage a select number of accounts in terms of Enquiries, Consignment Stock levels and general support Build and Develop new business with existing and potential customers Have a pro-active attitude in qualifying new leads and onboarding new customers Be able to work collaboratively as part of a team while also striving to achieve both team and individual targets Effectively manage databases of customer information and activity Support administrative teams with Customer Stock Management The ideal candidate: Sales Experience, ideally both internal and external Self Confidence and good relationship building skills Motivated, humble and a good attitude Comfortable on the phone and Teams Video Calls Good communication skills Excellent customer service skills and an eye for detail Company Benefits: 28 Days Holidays per annum, plus Bank Holidays Year end and Loyalty Bonus Scheme (up to 5% of gross income depending on Sales Targets, and Loyalty Bonus is 1% of gross income on each annual work anniversary) Statutory Pension If you have any further questions please contact Adecco Kettering & Wellingborough on (phone number removed). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A fantastic opportunity has emerged for a car driving property/housing professional with excellent customer service skills to join one of Adecco's leading public sector clients in a temporary assignment, which may lead to a permanent contract should the placement go well. Working fully remotely from home, this is a full time role (37.5 hours each week, Monday to Friday) and reports into the Customer Care Manager on a daily basis. The role holder will be the customer ambassador for the company, responsible for delivering and setting the standards for exceptional customer service delivery, so excellent communication skills are essential. This will begin from ensuring quality standards are met when new customers move into their homes, through to quality assuring customer service standards for existing customers through a services of performance measures and site visits. You will step in when things go wrong for customers, taking ownership in resolving ongoing issues or complaints when required. You will pay a pivotal role in helping our client to meet its vision of delivering a great customer experience. Key elements of the role include: Being accountable for the direct delivery of the company's onboarding process for all tenures. This includes travelling to conduct face to face home demonstrations for shared owners and ensuring Management Providers are delivering against set standards. Providing assurance of service delivery for existing customers. This will be through reviewing key performance areas and onsite inspections and visits to understand how services are being delivered. Handling case escalations and assist in complaint management within your region. Taking responsibility for relevant actions following complaint investigations and taking ownership of customer related issues. Embedding a clear handover process for customers from the company to the Management Providers, so customers are clear on who is their main point of contact. Working closely with the in-house Contract Management Team to address key customer focus areas of performance across the Management Provider network. This will include lettings, onboarding and existing customer performance measures. Having oversight of the snagging process for new build homes, attending final inspections and using a customer lens to ensure quality standards are met. This includes attesting to the standards of product quality. Working with the Customer Care Manager to periodically review the customer experience from analysing feedback and insight and then propose, test and deploy improvements to deliver enhanced customer experience, and design-out customer service failure. Applicants will ideally possess a background in customer care and/or have a housing qualification. Previous experience of working within the customer service industry, ideally housing, with an excellent understanding of the issues which matter most to customers would be ideal for this post. Please note, a car driver/owner is essential for this role as the successful applicant will need to be willing to regularly visit properties in and around the Norfolk/Suffolk (East of England) area, and be able to work independently.
Dec 07, 2024
Seasonal
A fantastic opportunity has emerged for a car driving property/housing professional with excellent customer service skills to join one of Adecco's leading public sector clients in a temporary assignment, which may lead to a permanent contract should the placement go well. Working fully remotely from home, this is a full time role (37.5 hours each week, Monday to Friday) and reports into the Customer Care Manager on a daily basis. The role holder will be the customer ambassador for the company, responsible for delivering and setting the standards for exceptional customer service delivery, so excellent communication skills are essential. This will begin from ensuring quality standards are met when new customers move into their homes, through to quality assuring customer service standards for existing customers through a services of performance measures and site visits. You will step in when things go wrong for customers, taking ownership in resolving ongoing issues or complaints when required. You will pay a pivotal role in helping our client to meet its vision of delivering a great customer experience. Key elements of the role include: Being accountable for the direct delivery of the company's onboarding process for all tenures. This includes travelling to conduct face to face home demonstrations for shared owners and ensuring Management Providers are delivering against set standards. Providing assurance of service delivery for existing customers. This will be through reviewing key performance areas and onsite inspections and visits to understand how services are being delivered. Handling case escalations and assist in complaint management within your region. Taking responsibility for relevant actions following complaint investigations and taking ownership of customer related issues. Embedding a clear handover process for customers from the company to the Management Providers, so customers are clear on who is their main point of contact. Working closely with the in-house Contract Management Team to address key customer focus areas of performance across the Management Provider network. This will include lettings, onboarding and existing customer performance measures. Having oversight of the snagging process for new build homes, attending final inspections and using a customer lens to ensure quality standards are met. This includes attesting to the standards of product quality. Working with the Customer Care Manager to periodically review the customer experience from analysing feedback and insight and then propose, test and deploy improvements to deliver enhanced customer experience, and design-out customer service failure. Applicants will ideally possess a background in customer care and/or have a housing qualification. Previous experience of working within the customer service industry, ideally housing, with an excellent understanding of the issues which matter most to customers would be ideal for this post. Please note, a car driver/owner is essential for this role as the successful applicant will need to be willing to regularly visit properties in and around the Norfolk/Suffolk (East of England) area, and be able to work independently.
HR Business Partner - Clevedon - North Somerset Salary - 50,000 - 55,000 Excellent development and growth opportunities, Employee Assistance Program, Health and wellbeing initiatives, Cycle to work scheme, Employee Recognition Scheme, Our client is a leading manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book with growth into various export markets and a very close knit team they are looking for a HR Business Partner to join their HR team. Role & Responsibilities : Business partnering with business units, supporting through HR initiative and strategy Experience in leading on recruitment, succession planning, complex HR cases, business-enhancing HR Initiatives Work with the wider people team to seek to review and improve the service provided by the team and business improvements are introduced Provide resourcing advice, tools and support for managers and employees on resourcing policy and procedures Supporting the onboarding and induction process Knowledge, Skills & Experience: Experience in Manufacturing, Production or Logistics environments Exposure to a wide range of HR & legislative matters CIPD Level 3 or Level 5 Experience overseeing & assisting a HR team in a unionised environment Benefits Package: Salary - 50,000 - 55,000 Excellent development and growth opportunities, Employee Assistance Program, Health and wellbeing initiatives, Cycle to work scheme, Employee Recognition Scheme, Please contact Emma Hardman for more opportunities in Engineering or Manufacturing If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dec 07, 2024
Full time
HR Business Partner - Clevedon - North Somerset Salary - 50,000 - 55,000 Excellent development and growth opportunities, Employee Assistance Program, Health and wellbeing initiatives, Cycle to work scheme, Employee Recognition Scheme, Our client is a leading manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book with growth into various export markets and a very close knit team they are looking for a HR Business Partner to join their HR team. Role & Responsibilities : Business partnering with business units, supporting through HR initiative and strategy Experience in leading on recruitment, succession planning, complex HR cases, business-enhancing HR Initiatives Work with the wider people team to seek to review and improve the service provided by the team and business improvements are introduced Provide resourcing advice, tools and support for managers and employees on resourcing policy and procedures Supporting the onboarding and induction process Knowledge, Skills & Experience: Experience in Manufacturing, Production or Logistics environments Exposure to a wide range of HR & legislative matters CIPD Level 3 or Level 5 Experience overseeing & assisting a HR team in a unionised environment Benefits Package: Salary - 50,000 - 55,000 Excellent development and growth opportunities, Employee Assistance Program, Health and wellbeing initiatives, Cycle to work scheme, Employee Recognition Scheme, Please contact Emma Hardman for more opportunities in Engineering or Manufacturing If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
The starting salary for this role is £46,399 per annum, working 36 hours per week. Surrey Heartlands Health and Care Alliance is seeking a (Senior Social Worker) Community Health and Social Care Integration Specialist to join our mission in delivering neighbourhood-based, integrated care. This newly created and innovative role will bridge the gap between urgent and proactive care for individuals on the frailty pathway, focusing on admission avoidance and providing holistic support at home. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role This role builds on our successful Home First and Reablement pathways, aiming to enhance and innovate our delivery of community care. As we navigate post-COVID challenges and meet the growing needs of our frail elderly population, you will lead in creating seamless, integrated care plans across our services. You will be working closely with Health, Social Care, and Voluntary sectors and will play a vital role in reducing unnecessary hospital admissions and supporting patients to live their best lives at home. As a Senior Social Worker, you will be expected to have strong experience in assessing the social care needs of service users. You will provide effective support to individuals using a strength-based approach to enable individuals to live as independently as possible with more choice and control. As a Senior Social Worker, you will supervise and support staff, as well as collaborate with team managers to improve processes and shape the team. On a daily basis, you will be meeting with clients to understand their care and needs, how they can be supported and to provide the best outcomes for them. Your work will include but is not limited to: Care Act assessments Carers assessments Safeguarding work Partnership working closely with our community Health, charity and voluntary organisations. Mental capacity assessments. This service runs 9am to 5pm, Monday to Friday based at our Tandridge locality team in Oxted, Surrey. Staff who are on the rota to work a shift falling on a weekend will be given a day off in lieu. Full-time applicants will be contracted to a 36-hour week. The role will require being based onsite each working day. Further information regarding the working pattern can be discussed at interview. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: A relevant degree and registration with Social Work England. Substantial post-qualification professional experience as a Social Worker is also required. Experience of providing professional supervision (can include unqualified and non-professional supervision). You will be motivated and flexible with high professional standards and sound knowledge and experience of current legislation and its application to practice in a social care setting. An applied knowledge of The Care Act and The Mental Capacity Act and experience of undertaking safeguarding enquiries is essential alongside experience of working in complex situations using professional judgement and a range of interventions. You will have experience of, and be able to provide, professional, reflective supervision, guidance and advice to less experienced social workers, including those completing ASYE and social work students. Willingness to be based onsite each day Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 15/12/2024 Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Dec 07, 2024
Full time
The starting salary for this role is £46,399 per annum, working 36 hours per week. Surrey Heartlands Health and Care Alliance is seeking a (Senior Social Worker) Community Health and Social Care Integration Specialist to join our mission in delivering neighbourhood-based, integrated care. This newly created and innovative role will bridge the gap between urgent and proactive care for individuals on the frailty pathway, focusing on admission avoidance and providing holistic support at home. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role This role builds on our successful Home First and Reablement pathways, aiming to enhance and innovate our delivery of community care. As we navigate post-COVID challenges and meet the growing needs of our frail elderly population, you will lead in creating seamless, integrated care plans across our services. You will be working closely with Health, Social Care, and Voluntary sectors and will play a vital role in reducing unnecessary hospital admissions and supporting patients to live their best lives at home. As a Senior Social Worker, you will be expected to have strong experience in assessing the social care needs of service users. You will provide effective support to individuals using a strength-based approach to enable individuals to live as independently as possible with more choice and control. As a Senior Social Worker, you will supervise and support staff, as well as collaborate with team managers to improve processes and shape the team. On a daily basis, you will be meeting with clients to understand their care and needs, how they can be supported and to provide the best outcomes for them. Your work will include but is not limited to: Care Act assessments Carers assessments Safeguarding work Partnership working closely with our community Health, charity and voluntary organisations. Mental capacity assessments. This service runs 9am to 5pm, Monday to Friday based at our Tandridge locality team in Oxted, Surrey. Staff who are on the rota to work a shift falling on a weekend will be given a day off in lieu. Full-time applicants will be contracted to a 36-hour week. The role will require being based onsite each working day. Further information regarding the working pattern can be discussed at interview. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: A relevant degree and registration with Social Work England. Substantial post-qualification professional experience as a Social Worker is also required. Experience of providing professional supervision (can include unqualified and non-professional supervision). You will be motivated and flexible with high professional standards and sound knowledge and experience of current legislation and its application to practice in a social care setting. An applied knowledge of The Care Act and The Mental Capacity Act and experience of undertaking safeguarding enquiries is essential alongside experience of working in complex situations using professional judgement and a range of interventions. You will have experience of, and be able to provide, professional, reflective supervision, guidance and advice to less experienced social workers, including those completing ASYE and social work students. Willingness to be based onsite each day Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 15/12/2024 Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Why join Nelsons? Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham. We look to empower our clients, to give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves forwards to better serve our clients has been a constant throughout our evolution. The role An exciting opportunity has arisen for an HR Advisor with a passion for Learning & Development to join our People & Culture team on a fixed term basis (12 months) to cover maternity leave. Working in a team of 4, and reporting directly to the Director of People & Culture you will be responsible for: HR Advisory Support Providing professional and effective HR advice across the employee lifecycle, including onboarding, performance management, employee relations, and engagement. Supporting managers with coaching and guidance on HR policies, processes and best practices. Contribute to HR projects, including diversity and inclusion, talent development, and wellbeing. Learning & Development Focus Design, implement, and evaluate training programs tailored to employee needs across all levels of the firm. Support the delivery of a comprehensive learning and development framework, ensuring alignment with our business objectives and values. Collaborate with department heads and managers to identify skills gaps and recommend development solutions. Coordinate onboarding and continuous development activities, fostering a positive learning culture. About You As the ideal candidate, you will have experience of working in a professional services environment and have a strong influencing style with skills to build effective relationships. You will also have a good understanding of commercial drivers and be comfortable working in sometimes ambiguous environments or situations. Your skills and experience will include: Proven HR experience, ideally in legal services or a corporate environment. Coaching, mentoring and advising managers around policies and procedures Experience of managing end to end Employee Relations cases up to and including dismissal Strong understanding of learning and development strategies, with practical experience in delivering and evaluating training programs. Excellent communication skills, with the ability to build relationships and influence stakeholders. A proactive, adaptable approach and a passion for supporting employees' professional growth. CIPD qualification (or working towards it) is desirable. This is a fantastic opportunity to develop one's own HR experience for a regional leading law firm, working within a varied and exciting role. The role will be based in Nottingham with some travelling to Derby and Leicester required. Some home working is available. Nelsons Solicitors are committed to equality of opportunity. All applicants will be judged solely on their merits.
Dec 07, 2024
Contractor
Why join Nelsons? Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham. We look to empower our clients, to give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves forwards to better serve our clients has been a constant throughout our evolution. The role An exciting opportunity has arisen for an HR Advisor with a passion for Learning & Development to join our People & Culture team on a fixed term basis (12 months) to cover maternity leave. Working in a team of 4, and reporting directly to the Director of People & Culture you will be responsible for: HR Advisory Support Providing professional and effective HR advice across the employee lifecycle, including onboarding, performance management, employee relations, and engagement. Supporting managers with coaching and guidance on HR policies, processes and best practices. Contribute to HR projects, including diversity and inclusion, talent development, and wellbeing. Learning & Development Focus Design, implement, and evaluate training programs tailored to employee needs across all levels of the firm. Support the delivery of a comprehensive learning and development framework, ensuring alignment with our business objectives and values. Collaborate with department heads and managers to identify skills gaps and recommend development solutions. Coordinate onboarding and continuous development activities, fostering a positive learning culture. About You As the ideal candidate, you will have experience of working in a professional services environment and have a strong influencing style with skills to build effective relationships. You will also have a good understanding of commercial drivers and be comfortable working in sometimes ambiguous environments or situations. Your skills and experience will include: Proven HR experience, ideally in legal services or a corporate environment. Coaching, mentoring and advising managers around policies and procedures Experience of managing end to end Employee Relations cases up to and including dismissal Strong understanding of learning and development strategies, with practical experience in delivering and evaluating training programs. Excellent communication skills, with the ability to build relationships and influence stakeholders. A proactive, adaptable approach and a passion for supporting employees' professional growth. CIPD qualification (or working towards it) is desirable. This is a fantastic opportunity to develop one's own HR experience for a regional leading law firm, working within a varied and exciting role. The role will be based in Nottingham with some travelling to Derby and Leicester required. Some home working is available. Nelsons Solicitors are committed to equality of opportunity. All applicants will be judged solely on their merits.
Customer Service Manager (Renewable Energy) 28,000 - 32,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension The Role Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team as part of their growth plans. Working in a busy role, you will be responsible for overseeing the daily operations of the Customer Support teams, ensuring all employees are supported and able to perform their duties effectively and in accordance with company standards. Some duties include: Addressing customer issues and ensuring that the service provided by staff meets company standards. Supporting the HR team with the onboarding and offboarding processes. Managing administrative functions. Coordinating and scheduling training and performance evaluations. Maintaining a safe and efficient work environment. Supporting both office and field teams. Requirements The successful Customer Service Manager will have previous customer service management or supervisory experience. It is preferred that the successful candidate comes from a background in renewable energy, so priority will be given to those with this experience. You will be an excellent communicator who is passionate about providing an outstanding customer experience and developing your team to do so too. You will be skilled in diplomacy, with a proactive and organised approach to your work. This role could suit someone who has worked as a customer service team leader, team supervisor or customer experience manager. Company Information Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2025. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey. Package 28,000 - 32,000 per annum depending on experience 9am - 5pm (with 1 hour paid lunch) Pension 23 days holiday and bank holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Dec 07, 2024
Full time
Customer Service Manager (Renewable Energy) 28,000 - 32,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension The Role Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team as part of their growth plans. Working in a busy role, you will be responsible for overseeing the daily operations of the Customer Support teams, ensuring all employees are supported and able to perform their duties effectively and in accordance with company standards. Some duties include: Addressing customer issues and ensuring that the service provided by staff meets company standards. Supporting the HR team with the onboarding and offboarding processes. Managing administrative functions. Coordinating and scheduling training and performance evaluations. Maintaining a safe and efficient work environment. Supporting both office and field teams. Requirements The successful Customer Service Manager will have previous customer service management or supervisory experience. It is preferred that the successful candidate comes from a background in renewable energy, so priority will be given to those with this experience. You will be an excellent communicator who is passionate about providing an outstanding customer experience and developing your team to do so too. You will be skilled in diplomacy, with a proactive and organised approach to your work. This role could suit someone who has worked as a customer service team leader, team supervisor or customer experience manager. Company Information Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2025. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey. Package 28,000 - 32,000 per annum depending on experience 9am - 5pm (with 1 hour paid lunch) Pension 23 days holiday and bank holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Job Title: Head of Delivery Insurance Sector Location: Peterborough Salary: Competitive Job type: Full Time, Permanent About Us: Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets. Key Responsibilities: Inspire and lead a high-performing Operations team, from hiring and onboarding to mentoring and accelerating their professional development. Collaborating with our Insurance Sector Key Account Manager, you ll create and execute forward thinking strategies to fuel our growth and performance. Manage the Delivery Team resource, forecast and plan to meet changing requirements Lead the team safely ensuring rigorous adherence to Time, Cost, and Quality requirements in line with the commercial model agreed Collaborating with the Companies Leadership Team, you will as required support the other leaders in the business to assist in supporting the Company strategy. Take the lead in driving seamless daily operations, optimising workflows, and ensuring our team consistently outperforms SLAs with excellence. Responsible for sourcing contractors with a view of developing our bank of approved contractors that meet Company requirements. Implementing departmental performance criteria, ensuring tasks are set and deadlines are met Responsible for driving the performance in the Sector to ensure the Annual Budget is at minimum met, ideally exceeded. Responsible for ensuring that appropriate project documentation is produced, including Employer s Requirements (ERs), pre-construction information, pre-tender plans, detailed design packages, schedules of work, detailed specifications, tender packages and cost plans are prepared and implemented Ensure that project programmes are agreed between all project stakeholders and that key deadlines are met. Maintain regular communication with other internal departments regarding potential business impact and mitigation options Support Project Managers at pre-start, progress and handover meetings with contractors & Clients and ensure clear communication throughout the course of each project Reviewing technical accuracy of repair specifications drafted by the Surveyors. About you: Proven positive track record of people management 5 + Years Experience in the Construction & Insurance Industry Excellent written and verbal communication skills Strong organisation and time management skills Have a proactive and solution-orientated approach to problem solving Proficiency in Microsoft Office Suite What We Offer: Company events Company pension Employee discount On-site parking Wellness programmes Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Operations Manager, Head of Operations, Head of Projects, Project Manager, Insurance Delivery Manager, Operations Support, Head of Delivery may also be considered for this role.
Dec 07, 2024
Full time
Job Title: Head of Delivery Insurance Sector Location: Peterborough Salary: Competitive Job type: Full Time, Permanent About Us: Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets. Key Responsibilities: Inspire and lead a high-performing Operations team, from hiring and onboarding to mentoring and accelerating their professional development. Collaborating with our Insurance Sector Key Account Manager, you ll create and execute forward thinking strategies to fuel our growth and performance. Manage the Delivery Team resource, forecast and plan to meet changing requirements Lead the team safely ensuring rigorous adherence to Time, Cost, and Quality requirements in line with the commercial model agreed Collaborating with the Companies Leadership Team, you will as required support the other leaders in the business to assist in supporting the Company strategy. Take the lead in driving seamless daily operations, optimising workflows, and ensuring our team consistently outperforms SLAs with excellence. Responsible for sourcing contractors with a view of developing our bank of approved contractors that meet Company requirements. Implementing departmental performance criteria, ensuring tasks are set and deadlines are met Responsible for driving the performance in the Sector to ensure the Annual Budget is at minimum met, ideally exceeded. Responsible for ensuring that appropriate project documentation is produced, including Employer s Requirements (ERs), pre-construction information, pre-tender plans, detailed design packages, schedules of work, detailed specifications, tender packages and cost plans are prepared and implemented Ensure that project programmes are agreed between all project stakeholders and that key deadlines are met. Maintain regular communication with other internal departments regarding potential business impact and mitigation options Support Project Managers at pre-start, progress and handover meetings with contractors & Clients and ensure clear communication throughout the course of each project Reviewing technical accuracy of repair specifications drafted by the Surveyors. About you: Proven positive track record of people management 5 + Years Experience in the Construction & Insurance Industry Excellent written and verbal communication skills Strong organisation and time management skills Have a proactive and solution-orientated approach to problem solving Proficiency in Microsoft Office Suite What We Offer: Company events Company pension Employee discount On-site parking Wellness programmes Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Operations Manager, Head of Operations, Head of Projects, Project Manager, Insurance Delivery Manager, Operations Support, Head of Delivery may also be considered for this role.
Customer Service Manager (Renewable Energy) 28,000 - 32,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension The Role Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team as part of their growth plans. Working in a busy role, you will be responsible for overseeing the daily operations of the Customer Support teams, ensuring all employees are supported and able to perform their duties effectively and in accordance with company standards. Some duties include: Addressing customer issues and ensuring that the service provided by staff meets company standards. Supporting the HR team with the onboarding and offboarding processes. Managing administrative functions. Coordinating and scheduling training and performance evaluations. Maintaining a safe and efficient work environment. Supporting both office and field teams. Requirements The successful Customer Service Manager will have previous customer service management or supervisory experience. It is preferred that the successful candidate comes from a background in renewable energy, so priority will be given to those with this experience. You will be an excellent communicator who is passionate about providing an outstanding customer experience and developing your team to do so too. You will be skilled in diplomacy, with a proactive and organised approach to your work. This role could suit someone who has worked as a customer service team leader, team supervisor or customer experience manager. Company Information Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2025. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey. Package 28,000 - 32,000 per annum depending on experience 9am - 5pm (with 1 hour paid lunch) Pension 23 days holiday and bank holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Dec 07, 2024
Full time
Customer Service Manager (Renewable Energy) 28,000 - 32,000, Burgess Hill, Monday to Friday 9am - 5pm, 23days + Bank Holidays, Pension The Role Our client, an established and highly successful business in the renewable energy sector, are hiring a Customer Service Manager to join their team as part of their growth plans. Working in a busy role, you will be responsible for overseeing the daily operations of the Customer Support teams, ensuring all employees are supported and able to perform their duties effectively and in accordance with company standards. Some duties include: Addressing customer issues and ensuring that the service provided by staff meets company standards. Supporting the HR team with the onboarding and offboarding processes. Managing administrative functions. Coordinating and scheduling training and performance evaluations. Maintaining a safe and efficient work environment. Supporting both office and field teams. Requirements The successful Customer Service Manager will have previous customer service management or supervisory experience. It is preferred that the successful candidate comes from a background in renewable energy, so priority will be given to those with this experience. You will be an excellent communicator who is passionate about providing an outstanding customer experience and developing your team to do so too. You will be skilled in diplomacy, with a proactive and organised approach to your work. This role could suit someone who has worked as a customer service team leader, team supervisor or customer experience manager. Company Information Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2025. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey. Package 28,000 - 32,000 per annum depending on experience 9am - 5pm (with 1 hour paid lunch) Pension 23 days holiday and bank holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Are you a Sales Manager in the travel industry who has excellent knowledge of Africa? Would you like to work for a luxury Tour Operator, famed for it's high-end clientele, beautiful offices and tailor-made packages? My client is looking for an experienced sales manager to drive sales growth through sales coaching, motivation and leading by example. This is a sort after Africa Sales Manager role, with an excellent basic salary, coupled with fantastic commission and hybrid working in their office in Cheltenham. JOB DESCRIPTION: Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential. Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured one to ones. Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume. Handling operational and emergency situations within your region, which may involve some out-of-hours work. Collaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals. EXPERIENCE REQUIRED: Consistent high performer with a history of exceeding sales targets and achieving outstanding customer service. Sales team leader/management experience is a strong plus. Passionate about the travel industry and a strong appreciation for the specific area of specialisation. Proven track record within travel sales and a strong understanding of commercial aspects. THE PACKAGE: Starting salary is 39,500 with excellent OTE, Hybrid working in Cheltenham and excellent company benefits. INTERESTED? Please follow the instructions to apply or for any questions, please contact Suzanne on (phone number removed) or e-mail your CV to (url removed)
Dec 07, 2024
Full time
Are you a Sales Manager in the travel industry who has excellent knowledge of Africa? Would you like to work for a luxury Tour Operator, famed for it's high-end clientele, beautiful offices and tailor-made packages? My client is looking for an experienced sales manager to drive sales growth through sales coaching, motivation and leading by example. This is a sort after Africa Sales Manager role, with an excellent basic salary, coupled with fantastic commission and hybrid working in their office in Cheltenham. JOB DESCRIPTION: Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential. Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured one to ones. Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume. Handling operational and emergency situations within your region, which may involve some out-of-hours work. Collaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals. EXPERIENCE REQUIRED: Consistent high performer with a history of exceeding sales targets and achieving outstanding customer service. Sales team leader/management experience is a strong plus. Passionate about the travel industry and a strong appreciation for the specific area of specialisation. Proven track record within travel sales and a strong understanding of commercial aspects. THE PACKAGE: Starting salary is 39,500 with excellent OTE, Hybrid working in Cheltenham and excellent company benefits. INTERESTED? Please follow the instructions to apply or for any questions, please contact Suzanne on (phone number removed) or e-mail your CV to (url removed)
Vice President, End to End Onboarding and Regulatory Management Lead Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The End-to-end Onboarding and Regulatory management team is part of the Client Lifecycle Management team, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch. NUMBER OF REPORTS WITHIN DELEGATED LINE MANAGEMENT Up to 4-5 MAIN PURPOSE OF THE ROLE This role is to support the Deputy Head of Client Lifecycle Management with the build-out of an Onboarding and Regulatory Management Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines. As part of the Onboarding and Regulatory management leadership team, the individual would be required to lead a team responsible for all end-to-end onboarding related tasks for customers spanning across MUFG Securities both in London and in Amsterdam. The primary responsibility of this individual will be to ensure the team provide effective and timely completion of all onboarding related tasks for existing business relationships within MUFG Securities and MUFG Bank, London Branch. This individual will work closely with the Deputy Head of Client Lifecycle management, deputising as required. The role will hold a high level of responsibility and exposure to senior management across MUFG Securities and Bank, as well as key stakeholders globally. As such strong strategic planning, effective stakeholder management, and the ability to influence at all levels are key. The individual will also be required to support the wider team, as required, on complex issues, volume/capacity management as well as being a key decision maker on procedural / process aspects. This individual will be a key representative and focal point within Client Lifecycle Management. Working closely with stakeholders to ensure MUFG understands all associate risks and maintaining the highest standards, whilst managing business needs. In depth understanding of related regulatory guidance is therefore essential, in addition to comprehension of related business processes. A key aspect to this role is the effective resource and capacity management, stakeholder management, and a drive to improve the onboarding service provided to the customer and the business. KEY RESPONSIBILITIES Responsible for Team's delivery: Ensure that all customer onboarding actions are completed and all regulatory onboarding completed effectively prior to new transactions with new customers across MUFG Securities both in London and in Amsterdam (Securities) and MUFG Bank, London branch. Ensure that all applicable onboarding requirements have been met for commencing business relationship and ensure that the business remained fully compliant with all applicable regulatory requirements. Prioritization, assignment and volume/capacity management: Engage with Front Office Teams to appropriately prioritize New Business Onboarding requests. Responsible for ensuring team's capacity is being managed effectively and being hands on with processing onboarding and regulatory requests. Senior Regulatory Subject Matter Expert (SME) with hands on regulatory onboarding experience: Act as a senior SME within the Securities business in relation to all regulatory management from processing to queries management. Required to take a leadership role in managing both regulatory onboarding and supporting regulatory change requirements and / or regulatory remediation efforts. Escalation point for the Securities onboarding team: Ensure all escalations from internal and external stakeholders are addressed promptly, ensuring compliance with regulatory requirements. Dedicated point of contact for complex onboardings: Coordination and management of key complex onboardings within Securities. Representing Securities Onboarding Team: Represent the Team and Division to key stakeholders on End to end Onboarding matters (stakeholders include management, compliance, regulators, and auditors). This is a key aspect of the role, and as such the individual will need to be able to present clear and concise information confidently at all levels. Ownership of MI preparation for Onboarding: Responsible to create, develop, and publish a suite of Management information reports - both regular MI reporting and ad-hoc analysis as and when required. It is essential that the reports published are clear and are produced to an exceptional standard. Training, Development & people management: Provide general support to the Deputy Head of Client Lifecycle management and share responsibility for the Training, Development & people management within their area and may also be required to provide training or presentations to their respective business lines. Active Stakeholder engagement: Regular face to face meetings with Front Office desks and Compliance; and with clients (as needed). Owning Team Procedures and Processes: Responsible for ensuring that team procedures and processes are up to date, accurate and reflect all policy and regulatory change. Liaison with Compliance: Act as a Compliance Liaison function for related matters, meeting with Markets compliance and compliance advisory, ensuring queries are resolved, ad-hoc analysis and reporting is completed. Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the End to end Onboarding process; including the strengthening & implementation of controls and improving efficiency. WORK EXPERIENCE Essential: One or more of the following is essential : 10 years + in Front Office (1LoD) management environment 5 - 7 years + Relationship / Client management experience with a proven track record of delivery Preferred: Relationship Manager experience Previous experience within a top tier financial institution preferable, but not essential SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Broad knowledge of Markets Regulations (MIFID II, EMIR, Dodd Frank, CFTC, SBSD, Volcker, FATCA/CRS) Tangible experience of Client Relationship Management within a complex organizational structure, with the ability to demonstrate successful outcomes of historic Client Outreach management Regulatory onboarding SME with hands on experience in managing end to end onboarding. Strong understanding of Banks and NBFIs especially, Fund Managers, Hedge Funds and Insurance entities Knowledge of various corporate structures Able to communicate effectively to key stakeholders at all levels and drive positive outcomes Face to face connects with Front Office, Clients, Compliance and other stakeholders as needed Self-motivated to find solutions Excellent Attention to detail Experience of creating processes and delivering services by using tools such as data mapping, data and business flow diagrams Ability to effectively utilise Microsoft Office (particularly excel and power point) Experience of preparing MI and presentations Education / Qualifications: Essential Degree Level or relevant industry experience PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritize work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurized environment Strong numerical skills Excellent Microsoft Office skills A confident approach, with the ability to provide clear direction to your team Excellent managerial/leadership experience The ability to lead a high performing team A strategic approach, with the ability to lead and motivate your team The ability to articulate and implement the vision/strategy for Client Lifecycle Management Please note, MUFG operate a hybrid working model - 3 days office based (London)/2 days wfh. . click apply for full job details
Dec 07, 2024
Full time
Vice President, End to End Onboarding and Regulatory Management Lead Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The End-to-end Onboarding and Regulatory management team is part of the Client Lifecycle Management team, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch. NUMBER OF REPORTS WITHIN DELEGATED LINE MANAGEMENT Up to 4-5 MAIN PURPOSE OF THE ROLE This role is to support the Deputy Head of Client Lifecycle Management with the build-out of an Onboarding and Regulatory Management Centre of Excellence, with the responsibility for all planning and execution of the related activities across the required business lines. As part of the Onboarding and Regulatory management leadership team, the individual would be required to lead a team responsible for all end-to-end onboarding related tasks for customers spanning across MUFG Securities both in London and in Amsterdam. The primary responsibility of this individual will be to ensure the team provide effective and timely completion of all onboarding related tasks for existing business relationships within MUFG Securities and MUFG Bank, London Branch. This individual will work closely with the Deputy Head of Client Lifecycle management, deputising as required. The role will hold a high level of responsibility and exposure to senior management across MUFG Securities and Bank, as well as key stakeholders globally. As such strong strategic planning, effective stakeholder management, and the ability to influence at all levels are key. The individual will also be required to support the wider team, as required, on complex issues, volume/capacity management as well as being a key decision maker on procedural / process aspects. This individual will be a key representative and focal point within Client Lifecycle Management. Working closely with stakeholders to ensure MUFG understands all associate risks and maintaining the highest standards, whilst managing business needs. In depth understanding of related regulatory guidance is therefore essential, in addition to comprehension of related business processes. A key aspect to this role is the effective resource and capacity management, stakeholder management, and a drive to improve the onboarding service provided to the customer and the business. KEY RESPONSIBILITIES Responsible for Team's delivery: Ensure that all customer onboarding actions are completed and all regulatory onboarding completed effectively prior to new transactions with new customers across MUFG Securities both in London and in Amsterdam (Securities) and MUFG Bank, London branch. Ensure that all applicable onboarding requirements have been met for commencing business relationship and ensure that the business remained fully compliant with all applicable regulatory requirements. Prioritization, assignment and volume/capacity management: Engage with Front Office Teams to appropriately prioritize New Business Onboarding requests. Responsible for ensuring team's capacity is being managed effectively and being hands on with processing onboarding and regulatory requests. Senior Regulatory Subject Matter Expert (SME) with hands on regulatory onboarding experience: Act as a senior SME within the Securities business in relation to all regulatory management from processing to queries management. Required to take a leadership role in managing both regulatory onboarding and supporting regulatory change requirements and / or regulatory remediation efforts. Escalation point for the Securities onboarding team: Ensure all escalations from internal and external stakeholders are addressed promptly, ensuring compliance with regulatory requirements. Dedicated point of contact for complex onboardings: Coordination and management of key complex onboardings within Securities. Representing Securities Onboarding Team: Represent the Team and Division to key stakeholders on End to end Onboarding matters (stakeholders include management, compliance, regulators, and auditors). This is a key aspect of the role, and as such the individual will need to be able to present clear and concise information confidently at all levels. Ownership of MI preparation for Onboarding: Responsible to create, develop, and publish a suite of Management information reports - both regular MI reporting and ad-hoc analysis as and when required. It is essential that the reports published are clear and are produced to an exceptional standard. Training, Development & people management: Provide general support to the Deputy Head of Client Lifecycle management and share responsibility for the Training, Development & people management within their area and may also be required to provide training or presentations to their respective business lines. Active Stakeholder engagement: Regular face to face meetings with Front Office desks and Compliance; and with clients (as needed). Owning Team Procedures and Processes: Responsible for ensuring that team procedures and processes are up to date, accurate and reflect all policy and regulatory change. Liaison with Compliance: Act as a Compliance Liaison function for related matters, meeting with Markets compliance and compliance advisory, ensuring queries are resolved, ad-hoc analysis and reporting is completed. Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the End to end Onboarding process; including the strengthening & implementation of controls and improving efficiency. WORK EXPERIENCE Essential: One or more of the following is essential : 10 years + in Front Office (1LoD) management environment 5 - 7 years + Relationship / Client management experience with a proven track record of delivery Preferred: Relationship Manager experience Previous experience within a top tier financial institution preferable, but not essential SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Broad knowledge of Markets Regulations (MIFID II, EMIR, Dodd Frank, CFTC, SBSD, Volcker, FATCA/CRS) Tangible experience of Client Relationship Management within a complex organizational structure, with the ability to demonstrate successful outcomes of historic Client Outreach management Regulatory onboarding SME with hands on experience in managing end to end onboarding. Strong understanding of Banks and NBFIs especially, Fund Managers, Hedge Funds and Insurance entities Knowledge of various corporate structures Able to communicate effectively to key stakeholders at all levels and drive positive outcomes Face to face connects with Front Office, Clients, Compliance and other stakeholders as needed Self-motivated to find solutions Excellent Attention to detail Experience of creating processes and delivering services by using tools such as data mapping, data and business flow diagrams Ability to effectively utilise Microsoft Office (particularly excel and power point) Experience of preparing MI and presentations Education / Qualifications: Essential Degree Level or relevant industry experience PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritize work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurized environment Strong numerical skills Excellent Microsoft Office skills A confident approach, with the ability to provide clear direction to your team Excellent managerial/leadership experience The ability to lead a high performing team A strategic approach, with the ability to lead and motivate your team The ability to articulate and implement the vision/strategy for Client Lifecycle Management Please note, MUFG operate a hybrid working model - 3 days office based (London)/2 days wfh. . click apply for full job details
Grounds Maintenance Chargehand - Hayle THE ROLE As a Team leader you will report into the Contract Supervisor. The Contract Supervisor will have the organisation skills required to manage the day-to-day operation of the contract, working with the Contract Supervisor to ensure the delivery of the contract. Key responsibilities of the role are to: Liaise with your line manager to ensure the teams have the resources required to fulfil their tasks. Liaise with the line manager on staffing requirements by producing and using reports and plans. Be involved with the interviewing and recruitment of new employees, following the company's recruitment and onboarding procedure, ensuring the compliance of the contract within the company. Monitor and approve operative holidays. Produce scheduled and ad hoc work programmes, and assist with service delivery to ensure work programme tick sheets are administratively maintained. Prioritise the workload of the team. Monitor the efficiency and organise the maintenance of vehicles and machinery. Issue rectification and improvement notices to the appropriate teams, ensuring they are fully conversant with the conditions of the notice. Other responsibilities: Communicate with customers and with your line manager on work related issues. Communicate with your line manager on employee absences. Communicate with suppliers on a regular basis. Monitor work in line with inspection programmes and the quality assurance method statement. Make recommendations on improvements to services. Ensure the completion of workforce timesheets. Provide quotations for services. Support the maintenance of Environmental Standards and compliance with the BS EN ISO 14001:1996 standard at the contract. Undertake any duties as may reasonably be required. Health and Safety To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times To carry out instructions from your Line Manager in accordance with Glendale's Health and Safety Policy, Glendale's Codes of Practice, Glendale's Quality Management Systems and the Employee Handbook. To be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out. Ensure you have completed the necessary induction and health and safety modules prior to commencement of any works. You must be responsible for the health and safety of yourself and that of others, in your working environment, To promote safe working practices at all times and to ensure that all equipment is safe to use. Machine Maintenance and Security To ensure that you are knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use. To ensure the correct use of all machinery/equipment in accordance with its handbook. To ensure that any machinery/equipment that does not operate correctly is reported immediately to your Line Manager and a defect tag is filled out and attached. To ensure that any check/maintenance sheets are completed and passed to your Line Manager. To ensure that all machinery/equipment is secured at all times (when not in use). The Team Leader will hold a full, clean UK driving licence. Qualifications It is desirable to hold the following qualifications: a horticultural qualification and or demonstrable experience of a horticultural or grounds maintenance environment a recognised practical qualifications such as in chainsaw/ pesticide a CSCS card. Personal Characteristics A high level of initiative and self motivation. Strong relationship building skills coupled with excellent communication skills. A self motivated individual. Flexible approach to duties. Customer/client care focus. Leadership and communication skills
Dec 06, 2024
Full time
Grounds Maintenance Chargehand - Hayle THE ROLE As a Team leader you will report into the Contract Supervisor. The Contract Supervisor will have the organisation skills required to manage the day-to-day operation of the contract, working with the Contract Supervisor to ensure the delivery of the contract. Key responsibilities of the role are to: Liaise with your line manager to ensure the teams have the resources required to fulfil their tasks. Liaise with the line manager on staffing requirements by producing and using reports and plans. Be involved with the interviewing and recruitment of new employees, following the company's recruitment and onboarding procedure, ensuring the compliance of the contract within the company. Monitor and approve operative holidays. Produce scheduled and ad hoc work programmes, and assist with service delivery to ensure work programme tick sheets are administratively maintained. Prioritise the workload of the team. Monitor the efficiency and organise the maintenance of vehicles and machinery. Issue rectification and improvement notices to the appropriate teams, ensuring they are fully conversant with the conditions of the notice. Other responsibilities: Communicate with customers and with your line manager on work related issues. Communicate with your line manager on employee absences. Communicate with suppliers on a regular basis. Monitor work in line with inspection programmes and the quality assurance method statement. Make recommendations on improvements to services. Ensure the completion of workforce timesheets. Provide quotations for services. Support the maintenance of Environmental Standards and compliance with the BS EN ISO 14001:1996 standard at the contract. Undertake any duties as may reasonably be required. Health and Safety To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times To carry out instructions from your Line Manager in accordance with Glendale's Health and Safety Policy, Glendale's Codes of Practice, Glendale's Quality Management Systems and the Employee Handbook. To be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out. Ensure you have completed the necessary induction and health and safety modules prior to commencement of any works. You must be responsible for the health and safety of yourself and that of others, in your working environment, To promote safe working practices at all times and to ensure that all equipment is safe to use. Machine Maintenance and Security To ensure that you are knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use. To ensure the correct use of all machinery/equipment in accordance with its handbook. To ensure that any machinery/equipment that does not operate correctly is reported immediately to your Line Manager and a defect tag is filled out and attached. To ensure that any check/maintenance sheets are completed and passed to your Line Manager. To ensure that all machinery/equipment is secured at all times (when not in use). The Team Leader will hold a full, clean UK driving licence. Qualifications It is desirable to hold the following qualifications: a horticultural qualification and or demonstrable experience of a horticultural or grounds maintenance environment a recognised practical qualifications such as in chainsaw/ pesticide a CSCS card. Personal Characteristics A high level of initiative and self motivation. Strong relationship building skills coupled with excellent communication skills. A self motivated individual. Flexible approach to duties. Customer/client care focus. Leadership and communication skills
Business Development Manager Swaffham On behalf of our client, we are seeking an experienced and results-oriented Business Development Manager to join a dynamic team based in Swaffham. This is an exciting opportunity for a proven BDM with a strong track record in driving new business and establishing valuable customer relationships across diverse markets. Key Responsibilities: New Business Acquisition : Identify, target, and secure new accounts in emerging markets, focusing on developing strategic relationships that drive long-term growth. Sales Expertise : Demonstrate excellent sales process knowledge, including planning, reporting, and managing sales activities effectively to meet and exceed targets. Relationship Building : Foster and grow client relationships by understanding and addressing their unique business needs, maintaining a solution-driven approach to secure new business. Effective Communication : Confidently present and communicate with stakeholders at all levels, translating complex business needs into actionable strategies that drive results. Brand Advocacy : Skilled at selling based on brand value and quality, using a strategic approach to emphasise unique selling points, advantages, and benefits over mere price competition to maximise margins. Customer-Centric Approach : Understand the role of emotion in customer experience, providing a responsive and empathetic approach to fulfill client needs effectively. Team Collaboration : Work effectively within a team, providing motivation and support to colleagues to achieve collective goals. Qualifications & Skills: Strong background in business development and customer onboarding. Exceptional organisational skills and attention to detail. Analytical and problem-solving abilities with a focus on achieving optimal outcomes. Proficiency in negotiating and executing sales by leveraging the unique strengths of the product or service. Ability to inspire confidence through effective presentation and communication skills. Benefits: Competitive salary + commission + car If you have the drive and expertise to grow our client s business through strategic development and relationship building, apply online or contact Sam Holt at Big Sky Additions for further information.
Dec 06, 2024
Full time
Business Development Manager Swaffham On behalf of our client, we are seeking an experienced and results-oriented Business Development Manager to join a dynamic team based in Swaffham. This is an exciting opportunity for a proven BDM with a strong track record in driving new business and establishing valuable customer relationships across diverse markets. Key Responsibilities: New Business Acquisition : Identify, target, and secure new accounts in emerging markets, focusing on developing strategic relationships that drive long-term growth. Sales Expertise : Demonstrate excellent sales process knowledge, including planning, reporting, and managing sales activities effectively to meet and exceed targets. Relationship Building : Foster and grow client relationships by understanding and addressing their unique business needs, maintaining a solution-driven approach to secure new business. Effective Communication : Confidently present and communicate with stakeholders at all levels, translating complex business needs into actionable strategies that drive results. Brand Advocacy : Skilled at selling based on brand value and quality, using a strategic approach to emphasise unique selling points, advantages, and benefits over mere price competition to maximise margins. Customer-Centric Approach : Understand the role of emotion in customer experience, providing a responsive and empathetic approach to fulfill client needs effectively. Team Collaboration : Work effectively within a team, providing motivation and support to colleagues to achieve collective goals. Qualifications & Skills: Strong background in business development and customer onboarding. Exceptional organisational skills and attention to detail. Analytical and problem-solving abilities with a focus on achieving optimal outcomes. Proficiency in negotiating and executing sales by leveraging the unique strengths of the product or service. Ability to inspire confidence through effective presentation and communication skills. Benefits: Competitive salary + commission + car If you have the drive and expertise to grow our client s business through strategic development and relationship building, apply online or contact Sam Holt at Big Sky Additions for further information.
This full-time, permanent role has a starting salary of £40,296 per annum based on a 36 hour working week. We are excited to be hiring a new Treatment and Intervention Worker to join our fantastic ACT team based in Woking, Surrey. This role is open to hybrid working and the ACT team split our time between working from home and collaborating together in the office for three days per week. ACT is a small supportive team of professionals with a strong culture that emphasises growth, development and recognition. You will be working in a tight knit team environment where each individual contribution is genuinely valued, and the supportive nature of the team fosters a deep sense of camaraderie and motivation. As a team we create an ideal space for collaboration and continued learning, where ideas flow freely, and feedback is constructive and encouraging. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team Assessment Consultation Therapy (ACT) is a specialist therapeutic service provided by Surrey that works directly with young children and adolescents who present and display with harmful sexualised behaviour. Our aim is to support and provide treatment for children and their families, via a therapeutic and cognitive approach, listening to understand how and why they maybe behaving or feeling the way they do. We are a supportive and close-knit team, working from our dedicated office in Woking, where we undertake direct assessments on site with our children and young people. The nature of the work we do means there are opportunities to work holistically and collaboratively with colleagues across various professional networks. We also have on site access to our ACT Team Manager, meaning that you will be well-supported with your work, with plenty of opportunities for expanding your knowledge. About the Role In this role, you will be supporting families and carers and working directly with young children and adolescents who present and display sexually harmful behaviour. You will be required to work in a therapeutic setting, supporting the team in overseeing the referral pathway and by assessing and providing treatment to clients at Assessment Consultation Therapy (ACT). You will be leading on consultations, assessment and treatment plans and will be required to write reports and to take an active role in attending Strategy and Multi-Agency meetings, attending Case Conferences and Child In Need meetings to support the team. You will also provide training and consultancy to the wider network in order to support them in managing presenting behaviours and reducing risk. You will work collaboratively with social care, education settings, police, and youth support services to reduce risk and to provide a therapeutic service for children, young people and their families in a safe and supportive environment; this will be within the ACT establishment. You will use your advanced communication style to represent the purpose and culture of ACT and Surrey Children's Services to members and officers of the Council, magistrates, and others in formal and informal presentations. With this in mind, you will need to be confident to communicate effectively in both written and verbal format, particularly in conveying complex, emotive and sensitive information to professionals, as you seek to ensure effective, collaborative working between partner agencies. At ACT, we use the AIM Assessment Framework to assess for Harmful Sexual Behaviour. Full training will be given if you have not previously worked with this framework. Shortlisting Criteria To be considered for shortlisting for this position, your CV and personal statement will clearly evidence the following: Post graduate qualification in a relevant social care / mental health profession Health and Care Professions Council (HCPC) or relevant professional registration Sound knowledge of assessing and managing referrals Experience of working therapeutically using a cognitive approach to support and treat children and families Ability to manage own workload and work independently Readiness to work some unsocial hours Enthusiastic, self-motivated team player Flexible and creative approach to treatments / models of care The job advert closes at 23:59 on 05/01/2025 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Dec 06, 2024
Full time
This full-time, permanent role has a starting salary of £40,296 per annum based on a 36 hour working week. We are excited to be hiring a new Treatment and Intervention Worker to join our fantastic ACT team based in Woking, Surrey. This role is open to hybrid working and the ACT team split our time between working from home and collaborating together in the office for three days per week. ACT is a small supportive team of professionals with a strong culture that emphasises growth, development and recognition. You will be working in a tight knit team environment where each individual contribution is genuinely valued, and the supportive nature of the team fosters a deep sense of camaraderie and motivation. As a team we create an ideal space for collaboration and continued learning, where ideas flow freely, and feedback is constructive and encouraging. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team Assessment Consultation Therapy (ACT) is a specialist therapeutic service provided by Surrey that works directly with young children and adolescents who present and display with harmful sexualised behaviour. Our aim is to support and provide treatment for children and their families, via a therapeutic and cognitive approach, listening to understand how and why they maybe behaving or feeling the way they do. We are a supportive and close-knit team, working from our dedicated office in Woking, where we undertake direct assessments on site with our children and young people. The nature of the work we do means there are opportunities to work holistically and collaboratively with colleagues across various professional networks. We also have on site access to our ACT Team Manager, meaning that you will be well-supported with your work, with plenty of opportunities for expanding your knowledge. About the Role In this role, you will be supporting families and carers and working directly with young children and adolescents who present and display sexually harmful behaviour. You will be required to work in a therapeutic setting, supporting the team in overseeing the referral pathway and by assessing and providing treatment to clients at Assessment Consultation Therapy (ACT). You will be leading on consultations, assessment and treatment plans and will be required to write reports and to take an active role in attending Strategy and Multi-Agency meetings, attending Case Conferences and Child In Need meetings to support the team. You will also provide training and consultancy to the wider network in order to support them in managing presenting behaviours and reducing risk. You will work collaboratively with social care, education settings, police, and youth support services to reduce risk and to provide a therapeutic service for children, young people and their families in a safe and supportive environment; this will be within the ACT establishment. You will use your advanced communication style to represent the purpose and culture of ACT and Surrey Children's Services to members and officers of the Council, magistrates, and others in formal and informal presentations. With this in mind, you will need to be confident to communicate effectively in both written and verbal format, particularly in conveying complex, emotive and sensitive information to professionals, as you seek to ensure effective, collaborative working between partner agencies. At ACT, we use the AIM Assessment Framework to assess for Harmful Sexual Behaviour. Full training will be given if you have not previously worked with this framework. Shortlisting Criteria To be considered for shortlisting for this position, your CV and personal statement will clearly evidence the following: Post graduate qualification in a relevant social care / mental health profession Health and Care Professions Council (HCPC) or relevant professional registration Sound knowledge of assessing and managing referrals Experience of working therapeutically using a cognitive approach to support and treat children and families Ability to manage own workload and work independently Readiness to work some unsocial hours Enthusiastic, self-motivated team player Flexible and creative approach to treatments / models of care The job advert closes at 23:59 on 05/01/2025 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Head of Wealth Management Operations. Salary: 55k to 60k plus extensive benefits Location: Bishop's Stortford, Office Based (5 days per week) About the Company: Tate is proud to partner with a bespoke wealth management firm in Bishop's Stortford that is undergoing significant expansion. The company's client proposition is akin to private banks, offering a range of wealth management services that exceed traditional IFA offerings. As part of their ambitious growth plans, they are seeking an experienced and motivated individual to lead the Client Services function as the Head of Wealth Management Operations , reporting directly to the Chief Operating Officer. Main Focus of the Head of Wealth Management Operations: The role holder will be focused on building and operating effective operational processes and procedures to underpin high quality client service and administrative support, delivering unparalleled service to our clients as well as our advisers and joint venture partners. The principal activities for the role holder will include directly undertaking, managing and improving all operational aspects of new business and client servicing including but not limited to: onboarding client families and implementing recommended financial structures. management of open cases and driving them to completion. client data integrity and confidentiality. understanding, following and improving our policies and procedures. improving operational productivity capacity and resource planning and management The role holder will drive engagement and improved performance with our external service and product providers including custodians, life companies and SIPP/Bond providers. The role holder will also be a significant leader/contributor to projects and change management initiatives, providing subject matter expertise where appropriate and evaluation of new solutions throughout their development. Main Experience Requirements (essential) Excellent understanding of the financial planning and broader wealth management marketplace, preferably with recognised qualifications in financial services as well as operations or project management. Proven leadership and management of teams across business functions, crucially including the recruitment, training, integration and development of new and junior staff. Familiarity with the structures, architecture and operations of private banking, investment management and/ or stockbroking business practices is essential. Because our client has a direct relationship with their custodian, experience working with a platform or clearing firm is crucial. Expert knowledge of Intelliflo Office, its features, capabilities and best practice usage, or something similar. First class organisation, prioritisation and implementation skills, capable of driving operational performance to a consistently high standard and backed up with a keen attention to detail and excellent communication skills. This is critical throughout the client lifecycle and especially for all regulated activities. Proficiency with MS Office applications is essential, including Word, Excel, PowerPoint and Outlook. Good experience with process improvement/engineering is a distinct advantage. Specifically, duties will include: Directly undertaking operational tasks to support demand peaks, such as account opening, payments, etc. Owning, designing and documenting procedures and best practices for all processes. Ensuring we make best use of the technology we already have (e.g. Intelliflo Office) and helping to identify and assess other useful tools and solutions. Performing data collation and analysis to support incident handling and MI/Reporting. Managing and mentoring client services and operations staff, including allocating work to team members. Liaising with key providers to monitor and improve service levels and efficiency. Developing, producing and monitoring operational metrics. This is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and its overall business objectives. Key Knowledge, Skills and Attributes The ideal candidate should be a confident team player that has at least 5 years' experience in a similar financial services role, with a positive attitude and enthusiastic nature, keen to become a pivotal asset to the business and its partners and clients, with the desire for continuous self-improvement and development. Highly organised, competent manager with positive attitude and enthusiastic nature. High personal standards to deliver quality services to our clients and the rest of our team. Evidence of previous management skills such as organisation, prioritisation, focus on accuracy and ability to work under pressure. Confidentiality is key, thoroughness and attention to detail, effective communication and confidence to challenge and work with teams and advisers. This role would suit a result driven, analytical and confident individual who is happy to roll up their sleeves and work alongside the team and who is keen to develop their career in Financial Services. The role may develop into a more senior Operations position for the right candidate. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Dec 06, 2024
Full time
Head of Wealth Management Operations. Salary: 55k to 60k plus extensive benefits Location: Bishop's Stortford, Office Based (5 days per week) About the Company: Tate is proud to partner with a bespoke wealth management firm in Bishop's Stortford that is undergoing significant expansion. The company's client proposition is akin to private banks, offering a range of wealth management services that exceed traditional IFA offerings. As part of their ambitious growth plans, they are seeking an experienced and motivated individual to lead the Client Services function as the Head of Wealth Management Operations , reporting directly to the Chief Operating Officer. Main Focus of the Head of Wealth Management Operations: The role holder will be focused on building and operating effective operational processes and procedures to underpin high quality client service and administrative support, delivering unparalleled service to our clients as well as our advisers and joint venture partners. The principal activities for the role holder will include directly undertaking, managing and improving all operational aspects of new business and client servicing including but not limited to: onboarding client families and implementing recommended financial structures. management of open cases and driving them to completion. client data integrity and confidentiality. understanding, following and improving our policies and procedures. improving operational productivity capacity and resource planning and management The role holder will drive engagement and improved performance with our external service and product providers including custodians, life companies and SIPP/Bond providers. The role holder will also be a significant leader/contributor to projects and change management initiatives, providing subject matter expertise where appropriate and evaluation of new solutions throughout their development. Main Experience Requirements (essential) Excellent understanding of the financial planning and broader wealth management marketplace, preferably with recognised qualifications in financial services as well as operations or project management. Proven leadership and management of teams across business functions, crucially including the recruitment, training, integration and development of new and junior staff. Familiarity with the structures, architecture and operations of private banking, investment management and/ or stockbroking business practices is essential. Because our client has a direct relationship with their custodian, experience working with a platform or clearing firm is crucial. Expert knowledge of Intelliflo Office, its features, capabilities and best practice usage, or something similar. First class organisation, prioritisation and implementation skills, capable of driving operational performance to a consistently high standard and backed up with a keen attention to detail and excellent communication skills. This is critical throughout the client lifecycle and especially for all regulated activities. Proficiency with MS Office applications is essential, including Word, Excel, PowerPoint and Outlook. Good experience with process improvement/engineering is a distinct advantage. Specifically, duties will include: Directly undertaking operational tasks to support demand peaks, such as account opening, payments, etc. Owning, designing and documenting procedures and best practices for all processes. Ensuring we make best use of the technology we already have (e.g. Intelliflo Office) and helping to identify and assess other useful tools and solutions. Performing data collation and analysis to support incident handling and MI/Reporting. Managing and mentoring client services and operations staff, including allocating work to team members. Liaising with key providers to monitor and improve service levels and efficiency. Developing, producing and monitoring operational metrics. This is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and its overall business objectives. Key Knowledge, Skills and Attributes The ideal candidate should be a confident team player that has at least 5 years' experience in a similar financial services role, with a positive attitude and enthusiastic nature, keen to become a pivotal asset to the business and its partners and clients, with the desire for continuous self-improvement and development. Highly organised, competent manager with positive attitude and enthusiastic nature. High personal standards to deliver quality services to our clients and the rest of our team. Evidence of previous management skills such as organisation, prioritisation, focus on accuracy and ability to work under pressure. Confidentiality is key, thoroughness and attention to detail, effective communication and confidence to challenge and work with teams and advisers. This role would suit a result driven, analytical and confident individual who is happy to roll up their sleeves and work alongside the team and who is keen to develop their career in Financial Services. The role may develop into a more senior Operations position for the right candidate. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares ETFs. Business Unit Overview: BlackRock's Compliance Department protects BlackRock's reputation and provides client focussed advice. The department is a dynamic environment with the team focused understanding and advising on the impact of regulation in our business, with the objective of: Actively participating in business decisions to champion our clients' interests and assist the business in translating compliance requirements and expectations into their daily work. Putting client interests at the centre of everything we do. Ensuring adherence to, and providing advice on, applicable laws, regulations, and BlackRock Compliance policies. Collaborating with the business to position Compliance centrally into their daily work. Encouraging and improving the compliance culture within BlackRock. Providing thought leadership, analysis, and advice on the impact of the regulatory framework on the business and its clients. Developing and encouraging excellence within the Compliance team. Actively developing the skills and careers of each member of the Compliance team. Role Description: An exciting opportunity has arisen for a Vice-President to join our EMEA Investment & Trading Compliance team, which includes supporting our Fixed Income, Cash and Credit businesses. This position will complement an existing team of expert compliance professionals based in London. Investments and Trading: The Investments and Trading Compliance Team is responsible for providing timely and high-quality compliance oversight of front line of business activities supporting Equities, Fixed Income, Multi-Asset and Trading. The Investment and Trading Compliance team also provides regulatory oversight of BlackRock Capital Markets, Securities Lending, Transitions Management and Stewardship. The Investment and Trading Compliance Team are trusted advisers and are pro-active in understanding the businesses, their strategic goals, and initiatives. This role is necessarily broad, and we provide professional compliance advice, support, challenge and oversight on business development, conflicts, market abuse, regulatory implementation, investment allocation, aggregation, reallocation, policy and procedure design. Our ideal candidate will have at least 7 years' relevant Compliance experience within the asset management industry or Investment Banking, and will have gained expertise in Equities, Fixed Income, Securitisations, Credit and as well as providing timely and value-added regulatory advice. A demonstrably successful record in collaborating with investment professionals, legal and product development would be a distinct advantage. The successful candidate will exhibit strong partnership, technical regulatory and relationship management skills. The strength of character to offer credible challenge will be essential, as will be the ability to engage successfully with stakeholders at all levels of the business. Key responsibilities include: Providing qualitative compliance advice to all business units, ensuring that regulatory issues are managed and/or escalated appropriately. Liaising with portfolio managers, traders and other investment staff on regulatory matters including the eligibility of instruments within portfolios and the application of BlackRock's compliance policies. Liaising with portfolio managers and our Global Capital Markets team on regulatory matters including advising on application of the market abuse framework and applicable policies and regulatory requests for information. Working as part of a global team responsible for BlackRock's maintaining information barriers, policies, procedures and restricted list processes. Working with global counterparts in the US and APAC to ensure a level of consistency globally, leveraging best practice wherever possible. Delivering periodic compliance training to our businesses on matters including but not limited to market abuse, information barriers, securitisations, and conflicts of interest. Preparation and delivery of management information, reports and presentations to department and business unit management, management company boards and regulatory bodies as required. Responsible for ensuring timely advice and support on compliance matters related to business projects and business strategy. Provide support and advice on, re-allocation requests, portfolio rebalancing, trade restrictions and internal crossings. Compliance representation at internal Governance committees as required. Working on, and leading where required, specified compliance projects and initiatives, in connection with the interpretation and implementation of new regulation. The candidate will be a collaborative team player with strong communication, problem solving and analytical skills, along with high attention to detail and effective writing and presentation skills. A positive attitude and 'can do' approach is highly desirable! Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Dec 06, 2024
Full time
About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares ETFs. Business Unit Overview: BlackRock's Compliance Department protects BlackRock's reputation and provides client focussed advice. The department is a dynamic environment with the team focused understanding and advising on the impact of regulation in our business, with the objective of: Actively participating in business decisions to champion our clients' interests and assist the business in translating compliance requirements and expectations into their daily work. Putting client interests at the centre of everything we do. Ensuring adherence to, and providing advice on, applicable laws, regulations, and BlackRock Compliance policies. Collaborating with the business to position Compliance centrally into their daily work. Encouraging and improving the compliance culture within BlackRock. Providing thought leadership, analysis, and advice on the impact of the regulatory framework on the business and its clients. Developing and encouraging excellence within the Compliance team. Actively developing the skills and careers of each member of the Compliance team. Role Description: An exciting opportunity has arisen for a Vice-President to join our EMEA Investment & Trading Compliance team, which includes supporting our Fixed Income, Cash and Credit businesses. This position will complement an existing team of expert compliance professionals based in London. Investments and Trading: The Investments and Trading Compliance Team is responsible for providing timely and high-quality compliance oversight of front line of business activities supporting Equities, Fixed Income, Multi-Asset and Trading. The Investment and Trading Compliance team also provides regulatory oversight of BlackRock Capital Markets, Securities Lending, Transitions Management and Stewardship. The Investment and Trading Compliance Team are trusted advisers and are pro-active in understanding the businesses, their strategic goals, and initiatives. This role is necessarily broad, and we provide professional compliance advice, support, challenge and oversight on business development, conflicts, market abuse, regulatory implementation, investment allocation, aggregation, reallocation, policy and procedure design. Our ideal candidate will have at least 7 years' relevant Compliance experience within the asset management industry or Investment Banking, and will have gained expertise in Equities, Fixed Income, Securitisations, Credit and as well as providing timely and value-added regulatory advice. A demonstrably successful record in collaborating with investment professionals, legal and product development would be a distinct advantage. The successful candidate will exhibit strong partnership, technical regulatory and relationship management skills. The strength of character to offer credible challenge will be essential, as will be the ability to engage successfully with stakeholders at all levels of the business. Key responsibilities include: Providing qualitative compliance advice to all business units, ensuring that regulatory issues are managed and/or escalated appropriately. Liaising with portfolio managers, traders and other investment staff on regulatory matters including the eligibility of instruments within portfolios and the application of BlackRock's compliance policies. Liaising with portfolio managers and our Global Capital Markets team on regulatory matters including advising on application of the market abuse framework and applicable policies and regulatory requests for information. Working as part of a global team responsible for BlackRock's maintaining information barriers, policies, procedures and restricted list processes. Working with global counterparts in the US and APAC to ensure a level of consistency globally, leveraging best practice wherever possible. Delivering periodic compliance training to our businesses on matters including but not limited to market abuse, information barriers, securitisations, and conflicts of interest. Preparation and delivery of management information, reports and presentations to department and business unit management, management company boards and regulatory bodies as required. Responsible for ensuring timely advice and support on compliance matters related to business projects and business strategy. Provide support and advice on, re-allocation requests, portfolio rebalancing, trade restrictions and internal crossings. Compliance representation at internal Governance committees as required. Working on, and leading where required, specified compliance projects and initiatives, in connection with the interpretation and implementation of new regulation. The candidate will be a collaborative team player with strong communication, problem solving and analytical skills, along with high attention to detail and effective writing and presentation skills. A positive attitude and 'can do' approach is highly desirable! Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
The Operations Manager is a critical support role responsible for ensuring the smooth and efficient support of daily operations across HR, incubation services, IT, systems, compliance, legal, and supplier management. The ideal candidate will oversee internal staff onboarding and management processes while supporting external incubation services, ensuring legal and compliance standards, and streamlining systems and supplier operations. Key Responsibilities Human Resources (HR) Inbox Management : Handle queries in the HR inbox efficiently. Employee Onboarding : Oversee new hire onboarding, including issuing offer letters, contracts, and welcome packs; arranging IT equipment; gathering payroll/HR documents; and coordinating team induction and training. Leavers Administration : Manage termination letters, IT shutdowns, and system access removal. Probation Management : Schedule probation meetings, track end dates, and handle extension or termination letters. HR Records Maintenance : Keep personnel records up-to-date and compliant with data protection standards. Employee Benefits : Manage and renew employee benefits (eg, Aviva), ensuring optimal service providers. Payroll : Send monthly payroll details and check commission statements for consultants. Employee Relations : Provide support on complex matters like disciplinaries, performance issues, and formal communications. Incubation Services Incubatee Onboarding : Handle contracts, onboarding documentation, and benefits setup for incubatees and clients. Client Support : Build strong relationships with incubation clients, offering advice on employment law, compliance, and tailored solutions. Territory Setup : Assist with the establishment of legal entities or local setups for SOLA in different regions, advising on regulatory, payroll, and visa compliance. Quarterly Reviews : Conduct regular check-ins with incubatees and maintain detailed records during probation. Payroll and Benefits Administration : Collaborate with payroll providers to manage incubatee payments and pension arrangements. IT and Systems IT Management : Support IT needs for new starters, assist with resolving IT issues, and manage equipment returns. Systems Administration : Oversee CRM updates, troubleshoot system issues, and organize training sessions. Sales and Legal Support Client Onboarding : Assist in creating client proposals, reviewing terms of business, and coordinating new client invoicing. Event Coordination : Organize company events such as team-building activities and holiday celebrations. Legal Oversight : Collaborate with legal advisors to maintain supplier contracts and ensure regulatory compliance. Compliance Contract Management : Prepare contracts for client placements, ensure compliance with IR35 and other regulations, and onboard contractors to the Timesheet Portal. Contractor Care : Maintain relationships with contractors through regular check-ins and address any issues that arise. Supplier Management Maintain supplier relationships to maximize service delivery and negotiate renewals/terminations as required. Oversee purchasing, manage agreements, and support sales requirements. Key Skills and Qualifications Proven experience in HR and operations, preferably in the recruitment industry. Strong knowledge of HR practices, employment law, and compliance regulations (eg, IR35, AWR). Excellent organizational and multitasking skills, with attention to detail. Familiarity with IT systems and CRM management. Strong interpersonal and communication skills for employee and client interaction. Ability to adapt to a dynamic, fast-paced environment. Why Join SOLA Group? Opportunity to work in a dynamic and innovative recruitment company. Be at the heart of driving operational excellence and supporting international growth. Work alongside a collaborative and supportive team.
Dec 06, 2024
Full time
The Operations Manager is a critical support role responsible for ensuring the smooth and efficient support of daily operations across HR, incubation services, IT, systems, compliance, legal, and supplier management. The ideal candidate will oversee internal staff onboarding and management processes while supporting external incubation services, ensuring legal and compliance standards, and streamlining systems and supplier operations. Key Responsibilities Human Resources (HR) Inbox Management : Handle queries in the HR inbox efficiently. Employee Onboarding : Oversee new hire onboarding, including issuing offer letters, contracts, and welcome packs; arranging IT equipment; gathering payroll/HR documents; and coordinating team induction and training. Leavers Administration : Manage termination letters, IT shutdowns, and system access removal. Probation Management : Schedule probation meetings, track end dates, and handle extension or termination letters. HR Records Maintenance : Keep personnel records up-to-date and compliant with data protection standards. Employee Benefits : Manage and renew employee benefits (eg, Aviva), ensuring optimal service providers. Payroll : Send monthly payroll details and check commission statements for consultants. Employee Relations : Provide support on complex matters like disciplinaries, performance issues, and formal communications. Incubation Services Incubatee Onboarding : Handle contracts, onboarding documentation, and benefits setup for incubatees and clients. Client Support : Build strong relationships with incubation clients, offering advice on employment law, compliance, and tailored solutions. Territory Setup : Assist with the establishment of legal entities or local setups for SOLA in different regions, advising on regulatory, payroll, and visa compliance. Quarterly Reviews : Conduct regular check-ins with incubatees and maintain detailed records during probation. Payroll and Benefits Administration : Collaborate with payroll providers to manage incubatee payments and pension arrangements. IT and Systems IT Management : Support IT needs for new starters, assist with resolving IT issues, and manage equipment returns. Systems Administration : Oversee CRM updates, troubleshoot system issues, and organize training sessions. Sales and Legal Support Client Onboarding : Assist in creating client proposals, reviewing terms of business, and coordinating new client invoicing. Event Coordination : Organize company events such as team-building activities and holiday celebrations. Legal Oversight : Collaborate with legal advisors to maintain supplier contracts and ensure regulatory compliance. Compliance Contract Management : Prepare contracts for client placements, ensure compliance with IR35 and other regulations, and onboard contractors to the Timesheet Portal. Contractor Care : Maintain relationships with contractors through regular check-ins and address any issues that arise. Supplier Management Maintain supplier relationships to maximize service delivery and negotiate renewals/terminations as required. Oversee purchasing, manage agreements, and support sales requirements. Key Skills and Qualifications Proven experience in HR and operations, preferably in the recruitment industry. Strong knowledge of HR practices, employment law, and compliance regulations (eg, IR35, AWR). Excellent organizational and multitasking skills, with attention to detail. Familiarity with IT systems and CRM management. Strong interpersonal and communication skills for employee and client interaction. Ability to adapt to a dynamic, fast-paced environment. Why Join SOLA Group? Opportunity to work in a dynamic and innovative recruitment company. Be at the heart of driving operational excellence and supporting international growth. Work alongside a collaborative and supportive team.
Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Solid Technical background. - Strong commitment top deliver exceptional customer service. - Ability to adapt to changing and evolving technologies and processes. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role)
Dec 06, 2024
Full time
Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Solid Technical background. - Strong commitment top deliver exceptional customer service. - Ability to adapt to changing and evolving technologies and processes. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role)
This role has a starting salary of £46,399 per annum, based on a 36 hour working week. We are excited to be hiring new Senior Social Workers to join our fantastic Royal Surrey Hospital team. The team is based in Guildford and covers the Royal Surrey County Hospital, Milford and Haslemere Hospitals. We are a friendly team with a strong emphasis on promoting personal and professional development and progression. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team The team is based within the Royal Surrey County Hospital which is one of five Surrey's acute hospital teams and consists of qualified and non-qualified staff. In addition to the Royal Surrey acute hospital, the Team also supports discharges from the community rehab beds at Milford and Haslemere hospitals. Patients are supported on discharge with packages of care to return to living in the community or short term placements under discharge to assessment framework enabling assessment post discharge within a set timeframe as they regain their independence to the maximum. About the Role As a Senior Social Worker you will be expected to have strong experience in assessing the social care needs of service users, and provide direct social work intervention to some of the most challenging and complex service users and their carers. You will provide effective support to individuals using a strength-based approach to enable individuals to live as independently as possible with more choice and control. As a Senior Social Worker, you will supervise and support staff, as well as work alongside the team managers to improve processes and shape the team. You will need to be flexible to work in a challenging environment. You will be supported and will benefit from a structured induction programme. On a daily basis, you will be meeting with clients to understand their care and needs, how they can be supported and to provide the best outcomes for them. Your work will include but is not limited to: Care Act assessments Carers assessments Safeguarding work Partnership working closely with our community Health, charity and voluntary organisations. Mental capacity assessments This service runs from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. In practice, you are likely to be required to work a minimum of one weekend shift per month and one late shift per week. Staff who are on the rota to work a shift falling on a weekend will be given a day off in lieu. Full-time applicants will be contracted to a 36-hour week and these hours will be worked on a rota basis across 7 days a week. The role will require being based onsite each working day. Further information regarding the working pattern can be discussed at interview. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: A relevant degree and registration with Social Work England. Substantial post-qualification professional experience as a Social Worker is also required. Experience of providing professional supervision (can include unqualified and non-professional supervision). You will be motivated and flexible with high professional standards and sound knowledge and experience of current legislation and its application to practice in a social care setting. An applied knowledge of The Care Act and The Mental Capacity Act and experience of undertaking safeguarding enquiries is essential alongside experience of working in complex situations using professional judgement and a range of interventions. You will have experience of, and be able to provide, professional, reflective supervision, guidance and advice to less experienced social workers, including those completing ASYE and social work students. Willingness to be based onsite each day Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. Not local to Surrey? We can offer you relocation assistance and more details are included in the attachment below. The job advert closes at 23:59 on 31/12/2024 although applications will be reviewed and appointments made on an on-going basis. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Dec 06, 2024
Full time
This role has a starting salary of £46,399 per annum, based on a 36 hour working week. We are excited to be hiring new Senior Social Workers to join our fantastic Royal Surrey Hospital team. The team is based in Guildford and covers the Royal Surrey County Hospital, Milford and Haslemere Hospitals. We are a friendly team with a strong emphasis on promoting personal and professional development and progression. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team The team is based within the Royal Surrey County Hospital which is one of five Surrey's acute hospital teams and consists of qualified and non-qualified staff. In addition to the Royal Surrey acute hospital, the Team also supports discharges from the community rehab beds at Milford and Haslemere hospitals. Patients are supported on discharge with packages of care to return to living in the community or short term placements under discharge to assessment framework enabling assessment post discharge within a set timeframe as they regain their independence to the maximum. About the Role As a Senior Social Worker you will be expected to have strong experience in assessing the social care needs of service users, and provide direct social work intervention to some of the most challenging and complex service users and their carers. You will provide effective support to individuals using a strength-based approach to enable individuals to live as independently as possible with more choice and control. As a Senior Social Worker, you will supervise and support staff, as well as work alongside the team managers to improve processes and shape the team. You will need to be flexible to work in a challenging environment. You will be supported and will benefit from a structured induction programme. On a daily basis, you will be meeting with clients to understand their care and needs, how they can be supported and to provide the best outcomes for them. Your work will include but is not limited to: Care Act assessments Carers assessments Safeguarding work Partnership working closely with our community Health, charity and voluntary organisations. Mental capacity assessments This service runs from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. In practice, you are likely to be required to work a minimum of one weekend shift per month and one late shift per week. Staff who are on the rota to work a shift falling on a weekend will be given a day off in lieu. Full-time applicants will be contracted to a 36-hour week and these hours will be worked on a rota basis across 7 days a week. The role will require being based onsite each working day. Further information regarding the working pattern can be discussed at interview. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: A relevant degree and registration with Social Work England. Substantial post-qualification professional experience as a Social Worker is also required. Experience of providing professional supervision (can include unqualified and non-professional supervision). You will be motivated and flexible with high professional standards and sound knowledge and experience of current legislation and its application to practice in a social care setting. An applied knowledge of The Care Act and The Mental Capacity Act and experience of undertaking safeguarding enquiries is essential alongside experience of working in complex situations using professional judgement and a range of interventions. You will have experience of, and be able to provide, professional, reflective supervision, guidance and advice to less experienced social workers, including those completing ASYE and social work students. Willingness to be based onsite each day Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. Not local to Surrey? We can offer you relocation assistance and more details are included in the attachment below. The job advert closes at 23:59 on 31/12/2024 although applications will be reviewed and appointments made on an on-going basis. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Customer Success Manager £50k-£70k Base Salary + £20k OTE Hybrid - 1 day x per week in London office Experience within HVAC and Energy software required. Role Overview A hugely successful multinational conglomerate, that produces automotive batteries, electronics, and HVAC equipment seeking an experienced Customer Success Manager will play a vital role in supporting large-scale clients, including hospitals, data centres, and high-rise buildings, ensuring they maximize the value and efficiency of their advanced HVAC solutions. Working within a global team of 15, you will be the primary point of contact for clients, guiding them through onboarding, training, and software integration alongside our boilers and chiller plants. You'll manage client relationships, optimize software use to enhance energy performance, and provide proactive, data-driven insights to anticipate and address client needs. This role involves close collaboration with engineering, product, and technical support teams to troubleshoot issues, deliver seamless project execution, and advocate for clients' needs within the organization. Key Skills 3+ years Customer Success experience with a focus on HVAC, Boiler and Chiller Plant software. Knowledge and experience within IOT and Manufacturing SaaS Experience managing global, enterprise level accounts. The Company Oscar enterprise has partnered with a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places and the planet. The company is at the forefront of shaping the future across industries like healthcare, education, data centres, airports, stadiums, manufacturing, and more through a cutting-edge digital platform. Supported by a global team of 100,000 experts in more than 150 countries, they offer the world's most extensive portfolio of building technology, software, and service solutions, representing some of the most trusted names in the industry. If you're looking for a chance to advance your long-term career with exposure to multiple sectors of manufacturing software, this could be the perfect opportunity for you. Apply now! Or email your CV to (see below) Referrals: If this role is not right for you, do you know someone that might be interested? * You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar.* Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Dec 06, 2024
Full time
Customer Success Manager £50k-£70k Base Salary + £20k OTE Hybrid - 1 day x per week in London office Experience within HVAC and Energy software required. Role Overview A hugely successful multinational conglomerate, that produces automotive batteries, electronics, and HVAC equipment seeking an experienced Customer Success Manager will play a vital role in supporting large-scale clients, including hospitals, data centres, and high-rise buildings, ensuring they maximize the value and efficiency of their advanced HVAC solutions. Working within a global team of 15, you will be the primary point of contact for clients, guiding them through onboarding, training, and software integration alongside our boilers and chiller plants. You'll manage client relationships, optimize software use to enhance energy performance, and provide proactive, data-driven insights to anticipate and address client needs. This role involves close collaboration with engineering, product, and technical support teams to troubleshoot issues, deliver seamless project execution, and advocate for clients' needs within the organization. Key Skills 3+ years Customer Success experience with a focus on HVAC, Boiler and Chiller Plant software. Knowledge and experience within IOT and Manufacturing SaaS Experience managing global, enterprise level accounts. The Company Oscar enterprise has partnered with a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places and the planet. The company is at the forefront of shaping the future across industries like healthcare, education, data centres, airports, stadiums, manufacturing, and more through a cutting-edge digital platform. Supported by a global team of 100,000 experts in more than 150 countries, they offer the world's most extensive portfolio of building technology, software, and service solutions, representing some of the most trusted names in the industry. If you're looking for a chance to advance your long-term career with exposure to multiple sectors of manufacturing software, this could be the perfect opportunity for you. Apply now! Or email your CV to (see below) Referrals: If this role is not right for you, do you know someone that might be interested? * You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar.* Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Anna Maher Consulting Ltd
Crownhill, Buckinghamshire
Summary Are you a dedicated and experienced hands-on HR Manager looking to join a dynamic team and drive the HR strategy forward? Do you have International HR experience and would you like to join a creative and innovative company who design toys across the world? The company My client is one of the largest, privately held toy and entertainment companies in the world and is known for it s commitment to creativity, quality and innovation. The CEO himself says that he treats all his staff like his family and he looks out for staff who are incredibly driven, talented and creative at heart. The global award winning company has been going since 1979 and has created some amazing brands from scratch. This is an exciting place to work where the goal for the designer s is to turn play into limitless possibilities! Working in HR is exciting and inspiring because the talent which this company attracts are the creative blue sky thinkers of this world who think outside the box! Position Requirements The dedicated and experienced HR Manager will join a dynamic team. This is a hands-on management role, that supports the HR Strategy in-line with the overarching business strategy. The ideal candidate will be proactive, highly organized, and capable of managing a variety of HR functions, including recruitment, employee relations, performance management, and HR compliance with UK employment laws. Additionally, this position supports the Senior Management team in the UK and a broad client group of professionals. This will include: Building effective relationships to provide leaders, managers and associates with professional, proactive support and coaching on people management issues. Recruitment, onboarding, Employee Relations, L&D, Performance Management, HR Policy & Compliance, Compensation & Benefits, HR Reporting & Analysis and Employee Wellbeing. Advising managers and associates on statutory compliance and HR best practice e.g. discipline, grievance, maternity etc. Supporting key projects in-line with HR Strategy, e.g. induction, performance management, talent management Supporting the setting up of procedures/workflows within EMEA. Management and maintenance of all key administration, including payroll, pensions etc. To be successful in this role They are looking for drive, resilience and ownership; whilst the role is working closely with the VP HR, EMEA, you need to be able to make decisions and take responsibility for your areas of accountability. You need to be commercially focused, with a good understanding of employment law. The environment is fast-paced and growing so you need to be able to demonstrate the ability to think on your feet. To be considered for the role you need to demonstrate: At least 6 years proven experience in a senior-level HR role. Strong knowledge of UK HR rules and legislation. Knowledge of Polish legislation is an advantage. Proven experience of working in an international environment. Solid experience in working with MS office and HRIS. Strong interpersonal and communication skills, with the ability to build relationships at all levels. Excellent organizational skills, with a keen eye for detail and a proactive approach. A good command of Polish language is desirable, both verbally and in writing. Ability to manage sensitive information with discretion and confidentiality. A problem-solver with a positive, can-do attitude. Empathetic, approachable, and a strong advocate for employee wellbeing. Ability to adapt to changing business needs and work in a fast-paced environment. Perks and Benefits One of the company s guiding principles is to take care of their own. They consistently deliver on this philosophy by making sure their benefits and perks are set up to cover of all aspects of your life. Take care of yourself and your family Full-time employees receive broad spectrum care with health, dental, and vision coverage: Medical Dental Vision Flex-spending Accounts AD&D Insurance Life insurance Employee Assistance Program (EAP) Supplemental Benefits 401(k) with Generous Matching Pet insurance Special Perks Enjoy the perks of the job you deserve it! Free Electric Vehicle Charging Stations Employee Purchase Program for Company Products Cell Phone Discounts Library Book Exchange Holiday Parties Sip & Socials Monthly Happy Hours Bagel Mondays Mobile Car Wash State of the Art Gym On-site Retail (Coming Soon) On-site Childcare (Coming Soon) Outdoor Movie Theater Summer Hours on Fridays
Dec 06, 2024
Full time
Summary Are you a dedicated and experienced hands-on HR Manager looking to join a dynamic team and drive the HR strategy forward? Do you have International HR experience and would you like to join a creative and innovative company who design toys across the world? The company My client is one of the largest, privately held toy and entertainment companies in the world and is known for it s commitment to creativity, quality and innovation. The CEO himself says that he treats all his staff like his family and he looks out for staff who are incredibly driven, talented and creative at heart. The global award winning company has been going since 1979 and has created some amazing brands from scratch. This is an exciting place to work where the goal for the designer s is to turn play into limitless possibilities! Working in HR is exciting and inspiring because the talent which this company attracts are the creative blue sky thinkers of this world who think outside the box! Position Requirements The dedicated and experienced HR Manager will join a dynamic team. This is a hands-on management role, that supports the HR Strategy in-line with the overarching business strategy. The ideal candidate will be proactive, highly organized, and capable of managing a variety of HR functions, including recruitment, employee relations, performance management, and HR compliance with UK employment laws. Additionally, this position supports the Senior Management team in the UK and a broad client group of professionals. This will include: Building effective relationships to provide leaders, managers and associates with professional, proactive support and coaching on people management issues. Recruitment, onboarding, Employee Relations, L&D, Performance Management, HR Policy & Compliance, Compensation & Benefits, HR Reporting & Analysis and Employee Wellbeing. Advising managers and associates on statutory compliance and HR best practice e.g. discipline, grievance, maternity etc. Supporting key projects in-line with HR Strategy, e.g. induction, performance management, talent management Supporting the setting up of procedures/workflows within EMEA. Management and maintenance of all key administration, including payroll, pensions etc. To be successful in this role They are looking for drive, resilience and ownership; whilst the role is working closely with the VP HR, EMEA, you need to be able to make decisions and take responsibility for your areas of accountability. You need to be commercially focused, with a good understanding of employment law. The environment is fast-paced and growing so you need to be able to demonstrate the ability to think on your feet. To be considered for the role you need to demonstrate: At least 6 years proven experience in a senior-level HR role. Strong knowledge of UK HR rules and legislation. Knowledge of Polish legislation is an advantage. Proven experience of working in an international environment. Solid experience in working with MS office and HRIS. Strong interpersonal and communication skills, with the ability to build relationships at all levels. Excellent organizational skills, with a keen eye for detail and a proactive approach. A good command of Polish language is desirable, both verbally and in writing. Ability to manage sensitive information with discretion and confidentiality. A problem-solver with a positive, can-do attitude. Empathetic, approachable, and a strong advocate for employee wellbeing. Ability to adapt to changing business needs and work in a fast-paced environment. Perks and Benefits One of the company s guiding principles is to take care of their own. They consistently deliver on this philosophy by making sure their benefits and perks are set up to cover of all aspects of your life. Take care of yourself and your family Full-time employees receive broad spectrum care with health, dental, and vision coverage: Medical Dental Vision Flex-spending Accounts AD&D Insurance Life insurance Employee Assistance Program (EAP) Supplemental Benefits 401(k) with Generous Matching Pet insurance Special Perks Enjoy the perks of the job you deserve it! Free Electric Vehicle Charging Stations Employee Purchase Program for Company Products Cell Phone Discounts Library Book Exchange Holiday Parties Sip & Socials Monthly Happy Hours Bagel Mondays Mobile Car Wash State of the Art Gym On-site Retail (Coming Soon) On-site Childcare (Coming Soon) Outdoor Movie Theater Summer Hours on Fridays
