27 jobs found

Permanent Position Required: Infrastructure Engineer My client, a not for profit organisation based in central London seeks an Infrastructure Engineer to join their team on a permanent basis. Location: UK-based (2 days per week office attendance required) The Infrastructure Engineer will: Provide 2nd/3rd line IT support and infrastructure maintenance (30-40% of role) Lead IT infrastructure projects and technical readiness activities Perform root cause analysis and implement solutions Manage cloud and on-premises infrastructure maintenance Support security compliance and DR testing Assist in cloud migration projects The Infrastructure Engineer will have: Experience supporting hybrid infrastructure (on-premise, hosted, cloud) Strong knowledge of Office365 suite, Intune, Azure AD Proficiency in Windows Server 2016/2019/2022 and Windows 11 Network security expertise (Firewalls, DNS, DHCP, Wi-fi, VLAN, VPN, Cisco Meraki) Cloud platform experience (Azure preferred) ITIL certification (desirable) Excellent communication and relationship management skills Ability to work independently and manage competing priorities In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Network Engineer permanent - hybrid - 2 days p/week onsite (just outside Cardiff) An exclusive client of ours is looking for a Network Engineer to join their ICT team, supporting and maintaining network infrastructure across 260 depots, offices, and data centres . Key Responsibilities: Configure, manage, and troubleshoot Cisco LAN/WAN, VoIP, and Checkpoint Firewall devices . Maintain and support Wi-Fi networks and VPNs to ensure secure and reliable connectivity. Work with third-party providers to oversee wide-area telecoms and voice platform security (CUCM to Teams Voice). Ensure firewalls, IPS, IDS, and NAC systems are up-to-date and compliant with PCI-DSS security standards . Provide 2nd/3rd line support , escalating issues as needed and mentoring junior IT staff. Participate in network projects , planning and implementing infrastructure changes. On-call support for critical business systems. Skills & Experience: Strong knowledge of Cisco networking (preferably CCNP-certified ). Experience with Checkpoint Firewalls (ideally CCSA-certified ) and VPN technologies . Hands-on experience with Cisco Wireless and SIP/IP Voice systems (CUCM & Teams Voice). Familiarity with ITIL processes and experience working with third-party service providers . A full UK driving licence is required. This is a hybrid role , requiring 2 days per week on-site in South Wales . If you have strong Cisco and security experience and are looking for a challenging role please apply now for more details, thanks!

IT Infrastructure Engineer - SC Clearance Preferred Salary: Up to 45,000 Are you an experienced IT professional with strong networking and Microsoft expertise? We're looking for an IT Infrastructure Engineer to join a dynamic and growing team based in Birmingham , working on-site full time . If you're seeking a role with autonomy, collaboration, and the chance to make an impact, this is the opportunity for you. Key Responsibilities: Utilise your strong understanding of network fundamentals to design and maintain secure, robust networks. Manage and optimise Active Directory (AD) , Group Policy, PKI, certificate management, and licencing. Perform database management tasks, leveraging Microsoft SQL experience. Specify equipment/software requirements and liaise with 3rd parties for procurement and implementation. Deliver HLD (High-Level Design) and LLD (Low-Level Design) documentation for WAN/LAN/Firewall solutions. Manage and maintain virtualised environments (VM) , WSUS updates, antivirus solutions, and backup/storage infrastructure. Oversee secure deployment of software in line with industry best practices. Support delivery and migration projects, working within multi-disciplinary teams . Implement and manage secure VPN/remote access solutions (e.g. IKEv2 site-to-site VPNs, Cisco Secure Client Remote Access VPN). What We're Looking For: British National with SC clearance or willingness to undergo security clearance. Strong background in customer-facing roles , capable of working autonomously and collaboratively. Experience with project-based work and collaborating with multi-discipline teams. Proven knowledge of IT infrastructure best practices, focusing on on-premise environments (no cloud experience required). Excellent communication and problem-solving skills. What We're Not Looking For: Experience in NOC operations, WiFi technologies, or cloud solutions - this role focuses on on-prem infrastructure . Why Apply? Work in a challenging yet rewarding environment that values innovation and high standards. Gain exposure to secure IT environments, working on critical infrastructure projects. Enjoy the autonomy of managing your workload while contributing to the success of a close-knit team. Ready to take the next step in your career? Click "apply now" and let's start the conversation.

Job Title: Infrastructure Engineer Location: Marston Green, Birmingham Salary: 40,000 - 45,000 per annum Applause IT are hiring for an Infrastructure Engineer for a Managed Service Provider based in Marston Green. This role is fully onsite and offers a competitive salary of 40,000 to 45,000 per annum. The company is a well-established IT services provider focusing on high-security, on-premise solutions. They are known for their meticulous approach to systems integration and network management, supporting a variety of customer-facing and project-based operations. Key Responsibilities: Manage network fundamentals including WAN/LAN/Firewall HLD and LLD documentation. Administer Microsoft Active Directory, PKI, GPO, and software licensing. Oversee SQL database management and demonstrate competence in Group Policy, Active Directory, and software deployment. Specify equipment and software needs while liaising with 3rd parties. Handle delivery and migration projects, and manage virtual machine (VM) environments. Supervise WSUS and antivirus management. Collaborate with multi-disciplinary teams and liaise with external partners. Provide VPN/remote access management, including IKEv2 site-to-site VPNs and Cisco Secure Client remote access VPNs. Deliver storage and backup solutions in line with security best practices. Required Skills and Experience: Solid foundation in networking, including storage and backup systems. Proficiency with Microsoft technologies such as Active Directory, Group Policy, and SQL. Experience in delivering and migrating complex IT projects. Familiarity with managing VM environments, WSUS, and antivirus solutions. Ability to create detailed HLD and LLD documentation for network infrastructures. Strong background in working on projects and within multi-discipline teams. SC clearance or willingness to undergo security clearance is essential. Benefits: Competitive salary of 40,000 - 45,000 per annum. Fully onsite role, ensuring close collaboration with the internal team. Opportunity to work in a secure, high-tech environment with minimal cloud exposure, focusing primarily on-premises solutions. If you meet the criteria and are interested in this exciting opportunity, click Apply Now!

One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Third Line Network Services Engineer Permanent Salary: 60,000 - 65,000 Per Annum Job Description I am working with a longstanding client who are one of the country's leading managed service providers of communications and network service solutions. They take immense pride in their commitment to outstanding client care and their values. As a result, they work with companies including global financial institutions, retailers and broadcasting companies. They are now looking for a Third Line Engineer to provide technical services for Internal and External Clients. This role covers a wide range of activities such as Network Design, installation, support, configuration and integration. Individuals will have a broad range of foundation skills together with a chosen a range of specialisations to achieve this level. It should be noted that the successful applicant for this role must have a specialist level of knowledge and expertise around Juniper and Juniper network solutions. Responsibilities Design responsibilities for Network Infrastructure Creation and documentation of HLD and LLD Present solution proposals to potential customers and talk knowledgeably about industry best practices for network design and operation Design and document all aspects of detailed infrastructure solutions including SD-WAN, Routing, Switching and Wireless Where they do not exist, ensure "As-is" Diagrams and documentation are produced for services Support and assist with support teams Producing future architecture documents for services Driving the production and enforcement of network standards and guidelines Providing Guidance for Project Resource Engineers Knowledge Transfer to Peers and development coaching Operational Incident 3rd & 4th Line Support with Root Cause Analysis Work closely with other stakeholders to ensure a smooth implementation and transition to operations team Skills & Experience Required Proven experience of working on projects, providing solution design, project support and architecture Designing enterprise network infrastructure in a medium to large company BGP, OSPF, QOS, NAT, and general IP routing (including the use of virtual routing domains) and switching Service provider technologies including but not limited to MPBGP, MPLS, VRF-Lite and Carrier Grade NAT Connecting/integrating different providers with their own autonomous systems. Experience in IP addressing on a multiple site/size basis Extensive experience in working with Juniper Junos based Routing and Switching Experience with the following is also advantageous Cisco Routing Cisco Switching Cisco Wireless Meraki MX (Routing, Security and SDWAN) Meraki MS (Switching) Meraki MR (Wireless) Zscaler Internet and Private Access Qualifications & Certifications Required JNCP, JNCIE and/or JNCIA - Junos Certification is a distinct advantage Degree in engineering or related qualification / 5+ years practical experience in a similar role Experience and formal training on 2 or more of our technology partners portfolios ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

AWS Infrastructure Support Analyst - AWS, CISCO - London/Hybrid Salary Banding: c. £50,000 per annum & Benefits YOU MUST HAVE AWS Commercial skills for this one folks! An opportunity has arisen for an AWS Infrastructure Support Analyst to join a growing Technology team on a permanent basis, the role is core to both on-premises and cloud infrastructure on how the the business operates. This is a unique and exciting opportunity to be an integral part of how Infrastructure operates in one of England largest sports brands. This role requires robust and demonstrable experience in the following: AWS - AZURE - CISCO - PLEASE NOTE The Infrastructure Support Analyst sits within the Infrastructure within Technology and is responsible for the Cloud Platform and on-premises environments and the post reports directly to the Infrastructure Manager and requires the role holder to help deliver, support, review and take ownership of all infrastructure projects and tasks. Some key responsibilities include • Support and monitor Cloud based Production Systems. • Administrate Identity and Access Management across Cloud technologies. • Creation and maintenance of Terraform scripts to deploy updates to existing Cloud services, and to create new Cloud services. • Support, maintain, and continually review existing infrastructure to include but not be limited to: • Servers: hardware and operating systems both on premises and cloud • Core Server Roles: IIS, AD, DNS, DHCP, ADFS, CA • Server Based Solutions: SQL, Hyper-V • Firewall - Checkpoint • Cisco Networks, DNAC, ISE and ASA • Teams Telephone system • Backup system Veaam • Azure and office 365 cloud-based systems • Microsoft System Centre back-office server • Monitoring solution SolarWinds • Implement and document new IT Solutions for the business, project managing them from inception to completion. • Liaise with 3rd party support providers to help support maintain and implement new infrastructure • Timely resolution of problems. • Assisting the service delivery teams with incident resolution via a support ticketing system. • Taking ownership of infrastructure projects through to their resolution. • Match day support throughout the year. • Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans. Other. Qualifications, Skills & Experience: The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role. • Experience supporting Public Cloud technologies (both compute and appropriate managed services). • Experience using Terraform or an understanding of Infrastructure as Code. • Understanding of Cloud security and associated best practices. • Kubernetes and / or Redhat OpenShift. • Experience working with both Linux and Windows based operating systems. • Experience creating, managing, and deploying Ansible. • The successful candidate must be educated to degree level. Additional Microsoft course completion would be desirable. • Must have credible support experience, preferably within a small team. • Committed to embodying the ethos our culture by using our three core values Put The Team First, Shape The Future, Respect Each Other to guide your day-to-day decisions, actions and interactions. • Committed to actively contributing and building an inclusive culture in your role and day to day behaviours. Must have experience of supporting and implementing infrastructure including, but not limited to the following: • AWS Infrastructure Support Windows server 2022 in an Active directory environment • Windows 11 • Patch Management deployment • Excellent knowledge of supporting and maintaining server hardware • TCPIP / DHCP / DNS / WINS • SQL 2012 and above • Office 365 • Cisco Switches and Routing • Azure / Intune Desirable: • Veaam backup solution • Linux • SCCM, Hyper-V, SharePoint • Dell • Checkpoint Firewalls • SolarWinds • Ansible • Cisco DNAC

iO Associates seeks an 3rd Line Network Support Engineer to work with our client in Basingstoke Area. They are a prominent global entity in the information and communications technology solutions and services sector. Your responsibilities will include collaborating with the team to maintain on-premise networks supporting business-as-usual (BAU) activities. Job Title: 3rd Line Network Support Engineer Location: Basingstoke, UK Job Type: Permanent Salary: Up to £56k per annum This position would be office based. Active Security Clearance/Clearable required. Required: Solid understanding and practical knowledge of core routing and switching at CCNP level (minimum). Proficient in IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols). Sound understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree). Familiarity with Firewalls, including Cisco Firepower, Cisco ASA, and related features (ASDM, ACLs, IPSEC VPNs). Experience with Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISR and ASR Routers, and Cisco ISE. Strong experience with Juniper leaves, spines, and Switches. Responsibilities: Perform network configuration changes, upgrades, and engage with third parties, internal teams, and end customers. Contribute to project-based work closely with the project delivery team. Provide technical direction and mentorship to the 2nd line network team. Benefits: 25 days of annual leave along with public holidays (3 flexible) Double matching contributions up to 10% for pension Flexible benefits, including options for increased holidays, travel, dental coverage, critical illness, and more. This is the position for you if you want to work for a global company that values its employees' work life balance and invests in talent in terms of training. Please apply to the link below or get in touch with Harleen Barmi if you need more information on the role.

3rd Line Network Support Engineer Location: Basingstoke Salary: £45,000 - £55,000 Type: Fully on-site Clearance: Must be able to attain SC Clearance. Active SC is a bonus. Job Description You will collaborate with the rest of the team to maintain on-premise networks to support BAU activities, perform network configuration changes, upgrades, and liaise with third parties and other internal teams as well as our end customer. You will also have the opportunity to be involved in project-based work, as you will be working closely with the project delivery team. Additionally, you will provide technical direction and mentoring to the 2nd line network team. Your Experience: Solid understanding and working knowledge of core routing and switching at CCNP level (minimum) Hands-on experience in troubleshooting enterprise networks Solid understanding of IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols) Solid understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree) Experience with Firewalls - Cisco Firepower, Cisco ASA, and related features (ASDM, ACLs, IPSEC VPNs) Experience working with Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISR and ASR Routers, and Cisco ISE Understanding of network-level encryption Strong experience with Juniper leaves spines and Switches F5 Load Balancers Cisco ISE Appliance Catapans Your Benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more) Perks at work - employee discounts Employee assistance programme/virtual GP Role dependent benefits: Private medical. If you're interested in the above, apply or reach out to (see below)

Role: Network Analyst Salary: Up to £40,000 per annum dependent on experience Location: Onsite in Hampshire Candidates will be sponsored through security clearance for this role. As a Network Analyst you will have routing and switching experience to a CCNA level. This role is ideal for a 2nd/3rd Line Engineer looking to make the move to a 3rd Line role with the opportunity to be involved in both BAU support and project delivery. Skills and experience; Cisco products Routing and Switching Eligible for security clearance If you are interested in discussing this Network Analyst role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.

Infrastructure Engineer - European Market Leader - Manchester/Hybrid - £42,000-£50,000! Prestigious opportunity with a European Market Leader and Manufacturing Giant for a Infrastructure Engineer to join our expanding team. As one of a team of Infrastructure Engineers you will be responsible for:- Daily running and support of the IT operational infrastructure 50% BAU and 50% project based work Supporting the Group IT infrastructure and Desktop Services team Maintaining, supporting and developing procedures for our 2 Datacentres Performance monitoring, maintenance and problem solving of the corporate Network If you are an experienced Infrastructure Engineer with a combination of some of the following skills, Lets talk! Proven track record in 3rd line Infrastructure Support Microsoft operating systems - AD, DHCP, DNS O365 and Azure LAN, WAN, Wireless Cisco networking, Cisco Meraki Hyper V Storage Datacentre experience What you'll get in return Working for a European Market leader certainly has its rewards and this role is no exception. In addition to ongoing training and career development we are offering an excellent salary with an enviable benefits package. A great flexible working programme is in place with the option to split your time between working from home and working in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Why? Refreshed, focus push across Managed Service Act as the Managed Service lead across Network team Have a clear cut progression plan into Professional Services Work under great management who truly care about their team You will be the most Senior 3rd line Network Engineer in the business, leading customer accounts from a support perspective and having a team build around you! Great opportunity for a seasoned 3rdline Network Engineer with the relevant technical knowledge who wants a more Senior feel to a position, within a close knit team. Huge growth plans for 2023 and a great set of customers and technology portfolios. Key Skills: Strong 3rd line experience within an MSP Cisco R+S - Nexus Palo Alto Firewall experience (Panorama nice to have) Firepower Firewall experience - (FMC nice to have) Experience in ACI will be hugely Advantegous Duties & Responsibilities Act as an escalation to the wider team. Supporting all network and security infrastructure Implementation of any new systems related to these areas Deliver post project support to customers Provide proactive support and maintenance for company infrastructure and business continuity Load of training and development and a clear progression plan for you to progress into Project Engineering Please hit the button to Apply and/or call Jamie Todd at InfraView for further info.

Infrastructure Architect, Hybrid working, Azure Cloud Project experience Operating within the existing Infrastructure Team providing design across the group within the UK and in Europe. The person is an experienced infrastructure engineer/architect with excellent working knowledge of Windows server OS's, Microsoft Exchange, virtualisation technologies, server applications, server hardware and cloud technologies. Skills Design, support, and administration of MS Exchange Server and Exchange Online. Design, support, and administration of VMware ESXi & VCenter on premise and cloud - Azure VMWare Solution (AVS). Experience with DNS, DHCP, Active Directory and Group Policy. Public DNS maintenance Microsoft apps and services (Example: Office, SharePoint, Intune, Autopilot, Defender) Support EMC Unity. PowerShell Scripting knowledge. Microsoft Licenses understanding and managing. Server Hardware configuration and builds both on premise and in the cloud. Mimecast design and implementation. FortiGate administration. Network and application security - best practice, RADIUS, ACL, IAM Wireless network design and implementation Meraki and Cisco Switches administration. Manage solution design with 3rd party suppliers Manage relationship with 3rd party suppliers, service health, SLA's etc Azure tenant administration - Subscription management, IAM, billing. Azure Active Directory - AAD Connect, Identity and Access Management, MFA, Conditional Access Azure Disaster recovery and Business Continuity - Azure Backup/Azure Site Recovery An understanding of Cloud networking principles and related Azure components (VPN/ExpressRoute, VNet topology, Azure Firewall, NSGs, Routing etc.) IaaS/PaaS monitoring Solution design and documentation Nice to have Backup Software various - on premise and cloud. SQL Server on premise and cloud. Azure DevOps - Work item tracking, Repos, Pipelines Key Responsibilities IT Infrastructure design and support for the group Responsible for solution designs and managing and delivering the implementation. Work with the application team, project managers, etc. to produce solution designs for new projects and implementations. Project manage and deliver the implementation of new solutions in line with the Systems and Infrastructure Strategy. Working on Cloud related projects - Azure. VMWare.

Desktop support Location: Southampton Salary: up to £26,600 on site Supporting one of our clients based from the site in Southampton, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few. This is a full-time, permanent position working a 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required. Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you feel you have the skills required apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented third line engineer to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role Info: 3rd Line Support Engineer Keswick, Cumbria/Remote Flexibility £32,500 - £37,500 depending on experience Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer Role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. Because of this there is a strong preference for candidates who have recently worked at an MSP or have at minimum performed recent deployments of Microsoft Server products, Microsoft 365, Exchange 2019, Remote Desktop Services, SQL, Cisco/Ubiquiti networks etc. Your Responsibilities: + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Working to NCSC's Cyber Essentials v3 specification as a minimum security standard. 3rd Line IT Support Engineer Technical Skills Essential + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Specific knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Network Engineer - Nexus 5-7k - Load balancers - Juniper - Cisco - Solar Winds Job Summary: As part of the Network Team, reporting into a functional team lead you will work with a wide variety of stakeholders including Service Delivery Managers, IT Architects and Systems Administrators to provide network expertise and operational support to all areas of the business. Job Duties and Responsibilities: Day to day operations management of network-related incidents and service requests. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA). Management of network change communications and procedures within the change control framework. Monitor and report on network health using management tools including Solarwinds Network Performance Manager Perform daily network health checks identify and rectify any potential issues in a timely manner. Install and commission network infrastructure platforms including Switches, Routers, Firewalls and load balancers. Administer network protocols and technologies including: MPLS, BGP, OSPF, IPSEC, PVST, LCP Create and maintain accurate, clear and comprehensive network documentation. Assist in the recommendation of new network equipment to meet project requirements Take responsibility for customer project deliverables Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support. Comply with their values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. Skills knowledge and experience: Essential Proven commercial experience in supporting large complex multi-site LAN and WAN network solutions based predominantly on Cisco products. An in-depth understanding of network infrastructure design and best practice principles including routing and switching concepts and technologies, advanced IP Addressing, dynamic routing protocols. MPLS, Secure and resilient routing solutions, Unified communications, Load balancing and traffic management, Quality of Service (QOS), Wireless and Mobile communications. Experience of implementing and supporting remote access and Legacy Dial-up technologies An in-depth understanding of end-to-end secure network concepts, technologies and protocols including Access control, Next generation, Web application and Stateful Firewalls technologies, Intrusion prevention, Encryption (IPSEC, SSL, PKI), Security event information management systems, Proxy services. Excellent troubleshooting and problem diagnosis skills developed from experience Experience of FCOE solutions Experience of Storage Area Network implementation An understanding of the principles of Datacentre Management. Cisco Branch and Edge Routers Cisco Datacentre, SAN fabric and Campus LAN Switches, including Nexus 5-7K Cisco Adaptive security and IDP appliances F5 Local and Global load-balancers Juniper (JUNOS) Firewalls Web Application or Next generation Firewalls (Barracuda, Palo alto or similar) Ethernet, MPLS, DSL, Leased lines, ISDN DHCP, Dynamic DNS/BIND, SNMPv3, ACS, Radius/TACACS+, Fibre networks deployment and standards Cisco-Works LMS, Solarwinds Orion (or similar), Netflow collection and analysis. Probes, packet sniffers, cable analysers Desirable Microsoft Azure Cloud Platform Education and qualifications: Essential A university degree in a numerate subject (eg Computer Science, Maths, Engineering, Natural Science) or equivalent level qualification and or experience Current Cisco Certified Network Professional qualification or a recognised equivalent Desirable ITIL Foundation

Network Engineer Job Summary: To take responsibility, as part of the Network Team, for the management and operation of customer networks. To provide network design, consultancy and operational support to all areas of the business. Job Duties and Responsibilities: Day to day operations management of network-related incidents and service requests. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA). Management of network change communications and procedures within the change control framework. Monitor and report on network health using management tools including Solarwinds Network Performance Manager Perform daily network health checks identify and rectify any potential issues in a timely manner. Install and commission network infrastructure platforms including Switches, Routers, Firewalls and load balancers. Provide expertise in development design and deployment of Wi-Fi and mobile (3G/4G) communications solutions to Enterprise and customer engineering projects. Administer network protocols and technologies including: MPLS, BGP, OSPF, IPSEC, PVST, LCP Create and maintain accurate, clear and comprehensive network documentation. Assist in the recommendation of new network equipment to meet project requirements Work closely with other areas of the business to provide appropriate solutions and specialist support/advice for projects and variation orders as required Take responsibility for customer project deliverables Mentor and assist with the development of less experienced team members. Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support. Perform other related duties as negotiated to meet the ongoing needs of the organisation. Ensure application availability, performance, scalability and security throughout networks by using traffic management, delivery and acceleration techniques in conjunction with WAN optimisation caching and quality of service methods. Skills knowledge and experience: Essential Extensive and proven commercial experience in designing, Installing, commissioning and supporting large complex multi-site voice and data LAN and WAN network solutions based predominantly on Cisco products. An in-depth understanding of network infrastructure design and best practice principles including routing and switching concepts and technologies, advanced IP Addressing, dynamic routing protocols. MPLS, Secure and resilient routing solutions, Unified communications, Load balancing and traffic management, Quality of Service (QOS), Wireless and Mobile communications. Experience of implementing and supporting remote access and Legacy Dial-up technologies An in-depth understanding of end to end secure network concepts, technologies and protocols including Access control, Next generation, Web application and Stateful Firewalls technologies, Intrusion prevention, Encryption (IPSEC, SSL, PKI), Security event information management systems, Proxy services. Excellent troubleshooting and problem diagnosis skills developed from experience Experience of FCOE solutions Experience of Storage Area Network implementation An understanding of the principles of Datacentre Management. Unix/Linux knowledge Experienced with Cisco Branch and Edge Routers Cisco Datacentre, SAN fabric and Campus LAN Switches, including Nexus 5-7K Cisco Adaptive security and IDP appliances F5 Local and Global load-balancers Juniper (JUNOS) Firewalls Web Application or Next generation Firewalls (Barracuda, Palo alto or similar) Ethernet, MPLS, DSL, Leased lines, ISDN DHCP, Dynamic DNS/BIND, SNMPv3, ACS, Radius/TACACS+, Fibre networks deployment and standards Cisco-Works LMS, Solarwinds Orion (or similar), Netflow collection and analysis. Probes, packet sniffers, cable analysers Desirable Web Filtering (Websense) Palo Alto familiarity Education and qualifications: Essential A good level of further education Current Cisco Certified Network Professional qualification or a recognised equivalent Desirable ITIL Foundation A university degree in a numerate subject (eg Computer Science, Maths, Engineering, Natural Science)

1st Line Support Engineer Location Brixworth, Northampton Duration 4 months fixed-term contract Hours Rotating 8-hr shift pattern Salary £18,000-£19,000 (dependent on experience) + training + company benefits Leading IT Service Management and has an exciting opportunity for a 1st Line Technical Support Engineer to work on our client site in Brixworth. As a 1st Line Support Engineer, you would act as the first point of contact for all clients. The applicant must be able to display an infectious Customer Service attitude, have a Foundation certificate and/or a good working knowledge of ITIL. He or she will be working in a fast technical based environment with challenging deadlines. The service is delivered through the Service Desk and the IT Support function, therefore excellent communication skills and an attention to detail is a must. Excellent spoken and written English is essential. This role is perfect for a recent graduate or apprentice that is looking for the first step in their career. Purpose of the role is to * Provide 1st class IT operational support in the specific areas in the business for all IT services * Work closely together within a small team to deliver a very high level of IT support to key business stakeholders * Balance priorities quickly and effectively whilst managing customer expectations * Use a strong and broad ranging technical and customer focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines. We need this person to * Support and deliver technical solutions throughout all stages of the ITIL service life cycle * Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members * Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice * Develop successful relationships both within the team and with 3rd parties * Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer * Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape * Champion change and drive service improvements. The role requires the ability to deliver on both operational and project activities, against deadlines and SLAs. Flexibility is essential in this position and applicants must be able to provide out of hours maintenance and support, including trackside and race team support on a rota basis. Shift patterns run across core and non-core hours to deliver support when needed due to business demand. This may entail night shift patterns. They will achieve this by being * Flexible * Diligent/attention to detail * Customer focussed * Approachable * Clear and concise * Good team worker * Ability to work under pressure in a multi-priority environment Working knowledge of * Windows 10/7 Operating systems/Apple and Android mobile operating systems * Microsoft Office/365 * Active Directory * Good knowledge of networking including TCP/IP, DNS, DHCP, WAN, LAN * Knowledge of storage systems, performance, availability monitoring toolset Desirable * ITIL Foundation * Degree or equivalent * Microsoft Certifications * Cisco Certified Network Associate (CCNA) In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Ready to join a long-established and trusted Lake District IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented MSP IT Services Lead to primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Role info: MSP IT Services/Support Lead Keswick, Lake District/Remote Flexibility £40,000 - £50,000 Plus Travel Allowance and Pension Who we are: We are an IT & Digital Services company based near Keswick in Cumbria, providing a range of services covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw Massive, located in the middle of the Lake District National Park. We have some of the finest walks and outdoor goings-on in the country. The 3rd Line Support Engineer role: We are looking for a talented MSP IT Services Lead/Manager to head up the team and primarily architect, install and support a wide range of Servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies. The position also involves leading the drive for technical knowledge within the engineering team alongside planning, developing and deploying our servicing solution stack. A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. The role is physically based at our office just outside Keswick in Cumbria and there is flexibility to allow for remote working. Located in the Lake District National Park, our offices have stunning views towards the Skiddaw massif - a hub for top class outdoor activities. Key Responsibilities: + Services planning across our service stack incorporating new solutions/technologies to improve our customer facing solutions. + Mentoring the services team and implementing training plans team wide. + Ongoing development of our Helpdesk (ConnectWise Manage) and Remote Management & Monitoring (Automate/Ninja) suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. + Development of SLA contracts both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. + Design, implementation and support of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Contract incident/change support for our regional Cumbrian and further afield client base involving support via telephone, remote and on-site methods. + Working to NCSC's Cyber Essentials v3 specification as a minimum-security standard. About you: Essential: + At least five years of Microsoft server level IT experience. + Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. + Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. + Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services + Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. + IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. + Working use of Cisco IOS or HPE Aruba networking equipment. + Setup, configuration and troubleshooting of VoIP services/endpoints. + Experience in backup solutions, bare metal restores and disaster recovery. + Understanding of NCSC Cyber Essentials scheme at current v3 Evendine level Desired + Technical knowledge of Datto, Veeam or Solarwinds Cloud Backup solutions, ESET MSP/Protect Platforms and Fortigate Next-Generation Firewalls. + Experience with medium and large Wi-Fi networks including point to point Wi-Fi links, carrier grade experience a bonus. + PCI-DSS compliance requirements. + A working knowledge of PowerShell. + SQL and VMWare exposure. + Linux server management and maintenance. Non-Technical Skills + Good planning, follow through and documentation skills. + Interpersonal skills as you will be dealing with customers in all positions from board level downwards. + Capability to autonomously self-assign workloads and liaise with escalations from the service desk to schedule others as part of the team. + The candidate must be well presented, and have good written and verbal English skills + Full UK valid driver's licence Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.