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# Senior Manager - GTM and PropsJob Req ID: 54838Posting Date: 19 Jan 2026Function: Sales and CommercialUnit: UK BusinessLocation: 1 Braham Street, London, United KingdomSalary: Competitive, with excellent benefits Locations: London, Birmingham, Bristol, Manchester, Glasgow, Belfast Flexible Working: BT have moved to a hybrid working model - you can work from home 2 days per week. This means you'll be at your contractual location 3 days a week.In Sales and Commercial, we're building one of the biggest and best sales teams in the country. We've got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are; Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that's unmatched by our competitors Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK's best sales force Why this job matters As a Senior Propositions Manager, you will lead the strategic thinking and execution on all Vertical propositions. Working with stakeholders across the business, you'll ensure our propositions are fit for purpose to deliver our strategic growth ambitions. You are accountable for what we launch and how we launch new propositions to market to maximise market impact. You will work closely with key stakeholders across Business to translate customer and market insights into compelling propositions, ensuring our products and services are positioned effectively in the market. What you'll be doing Define and own the propositions strategy for Vertical propositions across Retail, Finance, Local Government & Health, understanding customer needs, market position, competitors, and trends. Identify ways to improve, simplify, and amplify existing vertical propositions, and build new propositions that differentiate and help us win in the market. Manage the full lifecycle of propositions from ideation to retirement, optimise the portfolio, and steer delivery of the propositions roadmap with cross-functional partners including COO, Digital, and Commercial Strategy. Be accountable for successfully launching new propositions and solutions, creating and executing the GTM roadmap with the Business Planning team, and driving sales and customer adoption. Lead and mentor the propositions team, whilst driving thought leadership and collaboration across matrixed teams to deliver outcomes for the role. The skills you'll need Business Case DevelopmentStakeholder ManagementCustomer InsightsCommercial AcumenGo-To-Market StrategyGrowth Mindset What we would like to see on your CV Proven experience in propositions management, product marketing, commercial strategy, or a closely related commercial role. Skilled in creating compelling value propositions that clearly articulate unique benefits and differentiate effectively in the market, addressing specific customer needs and market gaps. Strong presentation and communication skills to articulate propositions, engage stakeholders, and deliver persuasive pitches; ability to adapt your style to different audiences. stakeholder management skills with ability to collaborate across functions (e.g. commercial strategy, product, marketing, sales, finance, digital) and influence senior stakeholders. Proficiency in conducting market research and analysis to identify customer needs, market trends, and competitive dynamics. Solid understanding of the vertical market segments (Retail, Finance, Local Government & Health), how these markets operate, and factors affecting their economics. Benefits include 15% on target bonus Health Care Car Allowance BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Flexible working BT have moved to a hybrid working model - you can work from home 2 days per week. This means you'll be at your contractual location 3 days a week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Senior Marketing Manager Photocentric is a multi-award-winning innovator in 3D printing, with operations in the UK and Phoenix, USA. Ten years ago, we invented LCD 3D printing. Today, we've done it again. We have created a true alternative to injection moulding "JENI" a breakthrough that will redefine manufacturing. JENI is the world's first autonomous digital mass-manufacturing system, and we are preparing to launch it onto the global stage. This is a rare opportunity for an experienced Marketing Manager to shape the story of a technology that will create an entirely new category. The Role As Senior Marketing Manager, you will lead the global narrative for JENI. Your mission is to translate a profoundly disruptive technology into compelling, high-impact messaging and ensure it reaches the right audiences, in the right industries, at the right time. This is not a traditional marketing role. JENI challenges established manufacturing models, and we're looking for someone with a bold, creative, and unconventional approach to match. You will play a pivotal role as the Senior Marketing Manager in defining: Who we target worldwide How JENI is positioned across multiple industries How we communicate its transformational benefits You will report directly to the Managing Director and lead a small, experienced in-house creative team, working closely with the CTO and applications team to align technical capability with market opportunity. There will also be the opportunity to market our other 3D printers, 3D products, resins and craft products. Key Responsibilities Partner with the CTO and applications team to identify priority applications and target industries Define and deliver clear, compelling value propositions for each audience Design and execute an Account Based Marketing (ABM) strategy Own and deliver our global trade show and events strategy Manage relationships with media, industry press, and social channels Curate and evolve website content to support launch and growth Create a bold, disruptive brand message to match a category defining product Lead and inspire a small in-house creative team (content, video, and design) About You You are a strategic thinker with a creative edge, comfortable working with complex technology and turning it into powerful storytelling. You will likely have: Similar role as a Marketing Manager with proven B2B marketing experience, ideally within industrial manufacturing, advanced technology, or similar sectors A strong technical mindset and the ability to work closely with engineering teams Experience managing and scaling content across social and media platforms A degree in Marketing or a related discipline Experience leading a small team (desirable, but not essential) Location This role is primarily office-based in Peterborough, with flexibility for some remote working. What We Offer A vibrant, innovative working environment Competitive salary and bonus scheme Minimum 24 days holiday plus bank holidays Generous pension contribution Purpose built facilities with free on-site gym access Free EV charging A friendly, collaborative culture with a strong social side If you're excited by the idea of manufacturing in orbit and want to be part of a project that's changing how things are made in space and become our Senior Marketing Manager, please click 'apply' now! We'd love to hear from you.

Customer Success Manager West Midlands UK / Account Management / Project Management / Customer Success / SaaS / B2B / Software £40,000 - £45,000 base plus bonus + Benefits An exciting opportunity for an experienced account executive to join a thriving team with opportunity to utilise their account management skillset in a rewarding and upbeat environment click apply for full job details

Overview Haymarket is a successful international specialist media company. We have over 60 market-leading brands in the consumer and B2B markets across the UK, US, Asia, India and Germany, connecting people and communities across digital, print, festivals, awards, conferences and exhibitions. Overview Are you looking to progress your career in HR? Or are you a current Business Partner looking for a new challenge in 2026, where you can genuinely help shape the culture and people initiatives? An exciting opportunity has arisen for a People Partner to join our UK People team- a 12-month fixed-term maternity cover- to provide a strategic, people-first, and proactive generalist HR service to our business As a key member of our People team, and reporting to our Head of People, you'll be acting as the crucial link between our Senior Leadership, managers and employees, within your dedicated client group. Understanding the business and our people will be key to your success in this role, enabling you to provide pragmatic solutions to meet business goals and needs whilst also progressing your own career. Responsibilities Key Responsibilities & Accountabilities: This list is not exhaustive, if you are passionate about HR and the work we do at Haymarket, then we would be keen to hear from you regardless of whether you meet all of the criteria below, as we offer varied development and coaching opportunities. People Partnering: Act as an integral part of the business by building strong professional relationships with the Senior Leadership Team and line managers, advising them on all people-related activities, including resourcing, performance management, promotions and change management. Influence and drive organisational change by developing clear strategies that link HR policies to business objectives. Monitor the quality of services delivered (i.e. timeliness, accuracy, efficiency and responsiveness) and take prompt, corrective action if needed. Lead business change initiatives, i.e. TUPE, restructures. Support the development and implementation of people policies. Recruitment & Retention: Partner with the Talent Acquisition Manager to develop, manage and provide advice to hiring managers for both internal and external recruitment. Ensure that our recruitment practices are aligned with our diversity, equity and inclusion ambitions. Oversee and champion employee retention programs, including stay interviews, career path discussions and engagement surveys, ensuring timely follow-up and action planning. Employee Relations: Support managers by providing comprehensive and consistent advice on employee relations issues. Provide information and advice on the interpretation of company policies in line with local legislation, including disciplinaries, grievances and appeals. Proactively work with managers in improving performance management processes by developing managers' competence and confidence. Promote a culture of employee engagement and communication. Skills / Experience / Knowledge / Minimum Criteria Responsibilities (Minimum role criteria) This role will suit you if you: Have strong interpersonal, diplomacy and negotiation skills Prioritise building and maintaining strong business relationships Pride yourself on your professional integrity Have proven strong project management skills Can build credibility and influence at all levels throughout the organisation Have a track record of influencing the People agenda Have sound knowledge of UK employment legislation and best practice Are able to deal with situations of conflict and stressful discussions sensitively and effectively Are confident in handling different types of personalities with professionalism and a good sense of humour! Ideally, you will be CIPD qualified (or working towards this) Applicants must have theright to work in the UK- we areunable to provide visa sponsorship. Disability Confident We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum role criteria. To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at . Why work with us? People are our greatest asset here at Haymarket Media Group. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. Our principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business. We are a socially and environmentally responsible business and we are delighted to announce that as of November 2025, we are now a proud certified B Corp! Our benefits include: Competitive salary 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days) Work from anywhere in the world for up to 3 weeks of the year with our 'Work from Anywhere' days Flexible working schedule (core hours in place from 10am-3pm) Generous contributory pension scheme through Aviva Electric car salary sacrifice scheme through Octopus Health Cash Plan through Healix Life Assurance and Group Income Protection schemes Family friendly policies Cycle to Work scheme and/or season ticket loan Payroll Giving scheme Employee Assistance Programme Regular individual and team rewards and incentives for outstanding performance Comprehensive training and career development programmes More about working for Haymarket We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. We feel that nothing beats face-time with our colleagues and we've therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice. As a global business operating in diverse markets, Haymarket is inherently multicultural. Globally we are committed to attracting, developing and retaining talent who reflect the communities we serve. We equally recognise our broader responsibility to society as a whole. We will use our power and influence to drive diversity, equity and inclusion within our markets. As such, we are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please do contact us at . Come and join us and see for yourself how Haymarket is an enriching, empowering and exciting place to work.

Job type: Full Time Department: Post Sales Work type: On-Site London, England, United Kingdom About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do ? The CSM will play a key role in ensuring customers derive maximum value from the product to help Rocketlane emerge as the default choice in its product category. In this high-impact role, you'll get to: Craft and execute on cohesive CS playbooks for key stages across the customer lifecycle such as upcoming renewals, QBRs/EBRs, customers with low health scores, churn/downgrade risk accounts, etc. Engage strategically with large customers around their goals and objectives and deliver best practices and solutions that will help them accomplish their objectives Drive expansion and retention Plan strategically and execute on new initiatives/campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as conditions warrant Monitor and closely track product adoption, usage, and overall customer health and deliver findings to the leadership team Maintain and monitor key metrics across customer segments including NRR, renewals, churn rates, NPS, etc. Proactively assess customer goals and needs, and have a consultative approach to facilitate their success with the product Be highly creative in devising campaigns that inform and educate and engage customers on the latest product features Have an experimental and iterative approach to generate a continual and qualified pipeline of renewals Proactively identify and assess expansion opportunities You should apply if 10+ years of overall experience with at least 4 years experience in a CS role, preferably in early-stage startup(s) Ability to apply a good mix of strategic and analytical thinking, business acumen, operational discipline, and strong communication and collaboration skills A proactive go-getter capable of getting hands dirty and going from idea to execution and pushing the organization to change Experience in having a data-driven approach, optimizing for the right parameters on the go, and having strong execution capabilities Proven track record in managing multiple stakeholders, identifying key customers, and cross-org collaboration Strong knowledge of relevant CS tools/technologies shall be a plus An open mindset to build and execute with geographically distributed teams from the ground up that consistently deliver outstanding results At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays: Impact and ownership You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).

Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.

A financial technology company in the UK is seeking a Customer Success Manager to enhance their customer success strategy. This position involves ensuring clients derive long-term value from the platform by fostering strong relationships, driving product adoption, and collaborating across teams. Candidates should have relevant experience in customer success or account management, ideally within B2B environments. The role also offers competitive benefits including a bonus, flexible working, and professional development opportunities.

B2B Telesales Account Manager Location: Leigh Salary: £30,000£35,000 OTE Hours: MondayFriday, 9:0016:30 (32.5 hours per week) Our client is seeking an experienced B2B Telesales Account Manager to join their established sales team in Leigh, Greater Manchester click apply for full job details

TME UK is the British subsidiary of Transfer Multisort Elektronik Sp. z o.o., one of Europe's leading distributors of electronic and electrotechnical components, automation systems, and workshop equipment. Headquartered in Łódź, Poland, TME serves customers in over 150 countries, shipping up to 5,000 packages daily. As part of our expansion in the UK, we are seeking a motivated and commercially minded Branch Operations Manager to strengthen our market presence and drive business growth. The tasks we want to entrust you with: Key Responsibilities Develop and implement strategies to increase market share and revenue. Manage relationships with key customers and partners. Identify and pursue new business opportunities. Coordinate with European sales and logistics teams. Analyse sales results and prepare reports for senior management. Represent TME UK at trade fairs, exhibitions, and customer events. Lead and mentor the local team to deliver operational excellence. What do we expect? Requirements At least three years' experience in B2B sales, distribution, or technical operations. Proven success in business development and customer relationship management. Excellent communication, leadership, and analytical skills. Proficiency in Microsoft Office and ERP systems (SAP preferred). Bachelor's degree in business, engineering, or a related field. Lead, coach, and manage outside and inside sales representatives. Monitor performance, set sales goals, and ensure the team meets targets. Support and participate in inside sales activities, including key account management. Develop and implement sales strategies to grow our customer base and market share. Build strong relationships with key clients and business partners. Analyze market trends and identify growth opportunities. Provide regular reporting and performance updates to senior management. Coordinate with other departments, including customer service. Train, mentor, and onboard new sales team members. Strong Excel skills and the ability to analyze sales data to identify trends, measure performance, and support decision-making are essential for this role. What do we expect? Proven experience in sales leadership or team management role (B2B environment preferred). Background in the electronics distribution or electronic components industry strongly preferred. Excellent communication, leadership, and interpersonal skills. Must be willing to travel for customer visits and trade shows as needed, expect some domestic and possibly international trips throughout the year. Strong organizational skills with the ability to balance strategic thinking and hands-on execution. Results-driven, with a proactive and solution-oriented mindset. Bachelor's degree in Business, Marketing, or a related field (preferred). The job title does not determine the gender of the person who can hold it. Transfer Multisort Elektronik Sp. z o.o. is a leading distributor of electronic components supporting customers globally. We are one of the fastest growing distributors in Europe serving broad selection of instock electronic, electromechanical, industrial automation components as well as workplace equipment. With more than 35 years of experience, we are constantly developing and entering new markets. Currently, we have 12 subsidiaries, 9 in Europe and 3 overseas. We employ over 1500 people, and send over 5000 parcels every day to over 150 countries around the world straight from our logistic centers from Poland. The tasks we want to entrust you with: market prospecting: identifying and contacting potential new customers, either individuals (B2C) or companies (B2B). promotion and sales: detailed presentation of the company's products or services, adapting the offer to the needs of the customers. customer portfolio management: establishing and maintaining solid relationships with existing customers, providing commercial and technical assistance. administrative activity: preparing commercial offers, presentations and daily reporting of sales activities and results. identifying customer needs: analyzing the requirements of potential customers in order to be able to offer them the best solutions. field presence: carrying out the offering/presentation activity at the customers' premises or in other designated locations, including travel. What do we expect? technical University Studies. knowledge in electronics or electricity or telecommunications. communication, negotiation and persuasion skills. english conversational level B. customer and results orientation. organizational and planning skills. driving license category B. positive and proactive attitude. previous sales experience is an advantage, but not mandatory.

We're proud to be working with GRAF UK Ltd to appoint a Head of Sales UK - a genuinely senior commercial leadership role with real scale, substance, and purpose. Why GRAF? GRAF UK is the UK arm of a long-established, family owned German group - financially secure, long term in outlook, and free from PE or PLC pressure. The UK business is on an exciting growth journey! They supply premium, German engineered water management solutions, operating across: Stormwater management Wastewater treatment Sustainability led ancillary products Their products are built from recycled materials, fully recyclable, and sit at the intersection of infrastructure, construction, regulation, and sustainability - markets with strong structural tailwinds. The opportunity This role takes full ownership of UK sales across four product groups, leading an established team of senior sales and technical leaders. It's not a turnaround. It's about amplifying what already works, setting direction, developing leaders, and partnering closely with the Managing Director as the business delivers an exciting growth strategy! High trust. High autonomy. Big influence. The culture Values led, low ego, and collaborative. GRAF invests heavily in its people and lives its values daily: Constantly Improve Take Ownership Find a Way Treat Others Well Enjoy the Journey This suits confident, mature leaders who empower teams rather than dominate them. Who they're looking for Senior B2B sales leader from a technical / project led construction supply environment Proven with leading managers and scaling performance Commercially sharp but people first Comfortable with autonomy, ambiguity, and accountability Values and behaviour matter more than specific product experience Location Banbury HQ - this role requires a strong on site presence (minimum 3 days per week), so candidates must live within a reasonable commuting distance. If you're a senior sales leader in the building or infrastructure products sector looking for real impact, long term runway, and a business doing meaningful work, this is one to explore.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Customer Success Manager to join our Enterprise Customer Success organization. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

B2B Account Manager Stoke-on-Trent 28K basic OTE 40K Responsibilities of the B2B Account Manager Manage and grow existing B2B accounts through proactive outreach (phone, email, digital platforms) and respond to inbound enquiries Promote the full range of our clients offerings, including devices, accessories, and value-add services such as grading, custom packaging, and pre-configuration Negotiate pric click apply for full job details