115 jobs found

Business Analyst Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities. As part of a multi-disciplinary team you'll be using agile methodologies to translate business problems into user needs, developing relationships across departments and selecting the appropriate best practice techniques to ultimately identify process improvements. You'll be leading workshops and focus groups, identifying process improvements, contributing towards prioritisation activities and taking ownership for improving your own knowledge of business analysis and agile principles. If you're looking for a well-defined career path as a Business Analyst, apply now. DWP. Digital with Purpose . We are looking for five Business Analysts to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of working as a Business Analyst carrying out a range of analysis activities Experience in building strong relationships, analysing and refining user and stakeholder requirements Technical business modelling skills Identifying improvements and making recommendations You and your role We are looking for Business Analysts to join us in one of 5 teams: Our Digital Channels Strategy Team helps shape the future of how millions interact with DWP services. You will define priorities for channel design and usage, align with business goals, and create seamless experiences for users across benefit areas and product lines. Payments: Be part of the team powering the UK's largest payment operation. We process £177 billion annually for 20 million citizens which is a third of the UK population. Our modernisation programme is building a single trusted payment service to unlock value, reduce risk and transform how DWP delivers financial support. Comms and Collaboration: Work at the forefront of technology services on the Copilot project which is Microsoft's cutting edge GenAI capability. Help us revolutionise how we communicate and collaborate across the organisation. Bereavement and Care: Make a real difference for some of the UK's most vulnerable citizens. Our team designs, delivers, and runs digital services for Attendance Allowance Carer's Allowance Tell Us Once and Bereavement Benefits ensuring compassionate and efficient support when it matters most. Workspaces: We support 123,000 colleagues by delivering the technology that keeps work moving. From laptops and peripherals to identity solutions, job centre systems and accessibility support, you will work across every stage of the product lifecycle. This is your chance to shape seamless workplace experiences and drive innovation at scale. The Business Analyst profession within DWP has a large and active community of practice, which offers significant opportunities to learn. We're keen to invest in our people, and this sense of community - as well as working on projects that positively impact lives - provides a rewarding career for anyone interested in developing as a BA. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447 - £46,547. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 a year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application.

Business Analyst Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities. As part of a multi-disciplinary team you'll be using agile methodologies to translate business problems into user needs, developing relationships across departments and selecting the appropriate best practice techniques to ultimately identify process improvements. You'll be leading workshops and focus groups, identifying process improvements, contributing towards prioritisation activities and taking ownership for improving your own knowledge of business analysis and agile principles. If you're looking for a well-defined career path as a Business Analyst, apply now. DWP. Digital with Purpose . We are looking for five Business Analysts to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of working as a Business Analyst carrying out a range of analysis activities Experience in building strong relationships, analysing and refining user and stakeholder requirements Technical business modelling skills Identifying improvements and making recommendations You and your role We are looking for Business Analysts to join us in one of 5 teams: Our Digital Channels Strategy Team helps shape the future of how millions interact with DWP services. You will define priorities for channel design and usage, align with business goals, and create seamless experiences for users across benefit areas and product lines. Payments: Be part of the team powering the UK's largest payment operation. We process £177 billion annually for 20 million citizens which is a third of the UK population. Our modernisation programme is building a single trusted payment service to unlock value, reduce risk and transform how DWP delivers financial support. Comms and Collaboration: Work at the forefront of technology services on the Copilot project which is Microsoft's cutting edge GenAI capability. Help us revolutionise how we communicate and collaborate across the organisation. Bereavement and Care: Make a real difference for some of the UK's most vulnerable citizens. Our team designs, delivers, and runs digital services for Attendance Allowance Carer's Allowance Tell Us Once and Bereavement Benefits ensuring compassionate and efficient support when it matters most. Workspaces: We support 123,000 colleagues by delivering the technology that keeps work moving. From laptops and peripherals to identity solutions, job centre systems and accessibility support, you will work across every stage of the product lifecycle. This is your chance to shape seamless workplace experiences and drive innovation at scale. The Business Analyst profession within DWP has a large and active community of practice, which offers significant opportunities to learn. We're keen to invest in our people, and this sense of community - as well as working on projects that positively impact lives - provides a rewarding career for anyone interested in developing as a BA. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447 - £46,547. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 a year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with other Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. Reporting to the Pensions Centre of Excellence Director, your role will include: Supporting audit teams on large and complex audits by coaching them, challenging them and assisting in the planning and execution of a high-quality audit of defined benefit pension scheme balances included in the financial statements of a sponsoring or participating employer. Conducting file reviews on live audits to enhance audit quality, while coaching and training engagement teams throughout the process. Contributing to the development of pensions audit methodology and developing workpaper templates and guidance to drive standardisation and best practice. Supporting the delivery and review of pensions audit procedures performed by more junior members of the central Pensions Centre of Excellence team. Developing training materials and presenting/facilitating audit team training sessions. Collaborating with a diverse group of people and acting as an audit of pensions point of contact for other teams/functions across BDO. The individual will need to have audit of pensions experience to senior manager level and ideally previous experience in either an audit quality or Pensions Centre of Excellence role. The individual will have the ability to communicate clearly and concisely both verbally and in writing. This will include being able to converse with individuals of all levels within the Firm. You'll be someone with: The ability to work both independently and collaboratively as part of a team and to use their own initiative to identify and propose potential solutions. Strong communications skills (oral and written reports) and confidence engaging with a variety of senior stakeholders. Good project management and organisational skills. ACA or similar professional accountancy qualification. Strong knowledge of substantive and controls-based audit strategies in the audit of pensions assets, liabilities and related areas. Knowledge of the regulatory challenges and expectations in relation to the audit of defined benefit pension scheme assets and liabilities. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. High attention to detail and strong problem-solving skills. Takes personal responsibility and accountability for own work. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Deloitte's Major Programmes practice (part of the wider Human Capital offering) is currently recruiting for individuals with industry and technical skills that can strengthen our capability to address complex programme challenges and create conditions for success for the world's most impactful programmes. Major Programmes typically involve the delivery of a major capital asset or infrastructure through large, complex programmes that require significant investments and span multiple years. Historically, most Programmes of this scale and impact fail to deliver value, on time and on budget. Over the last 50 years, the world has changed significantly, but the approach to tackling these increasingly cross-cutting, capital intensive and technologically complex programmes has not evolved at the same pace.Our clients look to us and our deep and broad programme delivery expertise to lead them through complex transformations and implement new and effective ways to deliver major programmes. Our market leading next generation delivery approach, Programme Aerodynamics, replaces siloed, conventional, linear thinking with multi-disciplinary capability to help our clients deliver their most critical and demanding programmes while reinforcing Deloitte's commitment to purpose-led change.Programme Aerodynamics is a fundamentally new approach bringing together mindsets, expertise, methodologies, and solutions from Strategy, Programme, Digital, Programme Leadership and Human Centred Transformation to better anticipate, shape and manage change in Major Programmes. It empowers project leaders to effectively anticipate and manage change, risk and uncertainty across a programme's lifecycle, shaping its success. Our practice comprises a blend of those who have worked previously in industry (in both technical and non-technical roles) and those who have prior consulting experience. The strength and value Major Programmes bring to our clients and Deloitte is a result of our collectively diverse and highly relevant industry insights and experience; the complexity of challenges our clients face requires us to leverage this diverse range of skillsets and experiences. You will have the opportunity to work across a range of programmes, building your skills and experience on the job, as well as supported by our world class professional development approach. You will also experience the breadth of expertise that Deloitte offers, working with colleagues across a range of disciplines and drawing on our market-leading methods, and our global assets and tools. Major Programmes Communities We have a strong community of people who are passionate about making a difference and impact to citizens and public services.We work across the Public Sector, working closely with colleagues across the firm in accounts and project teams that cover Transport, Security and Justice, Defence, Health, Environment and Net Zero, and all other parts of central and local government. We are particularly focused on large-scale transformation programmes, increasingly with an emphasis on programmes that form part of the Government's Major Project Portfolio and/or have a core digital change component.We have colleagues based across the UK with strong and growing teams in Manchester and across the north of England, in line with the government's emerging regional and industrial strategies, the strengthening role of local and regional government and the ongoing drive to relocate public sector staff and work away from London. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Our Major Programmes business sits with Human Capital - the world's leading HR and people transformation business. As part of a practice that brings research and analytics expertise together with deep industry knowledge, you'll develop transformation / change programmes that are not only innovative, but deliver the most positive impact for all, and in doing so you'll develop trusted relationships with senior business stakeholders. Your role as a Senior Consultant: Assist with the design and development of major programmes, including programme strategy and set up, portfolio/programme delivery, governance, commercial and contract management Deliver transformation workstream activities, including the development of plans, managing critical paths and interdependencies, and working with Deloitte and client teams to deliver major change successfully Lead/support progress delivery, including reporting, risk management and financial controls in relation to a project, programme or workstream Help drive the governance approach to drive timely decision making, providing appropriate challenge when required Produce high-quality project documents, reports and deliverables for a project, programme or workstream in line with the engagement plan Work / collaborate with all levels of client resources in order to build and maintain strong working relationships and enhance client project / programme delivery capability Support the growth of client relationships, identifying new opportunities within both existing and new clients, and supporting proposals to win work Support the development of our propositions, solutions and methods, and industry points of view, staying on top of the latest insights and technology to bring the best to our clients Demonstrate excellent presentation, facilitation, and communication skills across all levels of client and Deloitte stakeholders Work as part of Deloitte teams, collaborating and modelling our shared values Connect to your skills and professional experience You're curious, collaborative and natural at taking initiative. We have unique challenges to solve, and often in unique contexts. You should have strong experience in most of the following: Project / Programme management and Project Management Office (PMO), including programme model design and implementation, development of plans across workstreams and management of critical paths, dependencies, risks, and reports in a project Have demonstrable project / programme / portfolio delivery experience in Government and Public Services (particularly (1) Defence, Security & Justice; (2) Digital and/or Cloud transformation; (3) Organisation & Op Model Transformation; (4) Infrastructure and Capital Projects) Industry / Sector knowledge and expertise, including understanding trends in programme leadership, bringing lessons learnt and insights to clients and the wider Deloitte group Ability to develop and manage client and stakeholder relationships at all levels in an organisation Problem solving, attention to details, creative thinking, and analytical skills Experience of working in multi-disciplinary teams, collaborating to deliver change in fast-paced project environments Self-starting with high degree of personal motivation and drive, and a passion for continuous professional development Experience working in a consulting environment or professional services environment, or as a customer of a professional services partner Preferred but not required experience across major/ large-scale programmes, including: Programme strategy, including; strategic transformation, strategy definition and planning, delivery strategy, or business case development. Programme set up, including; delivery model design, operating model design and transformation, commercial model structure, stakeholder management, transformation, or modelling of programme outcomes. Programme delivery, including; portfolio, programme and project management, programme controls, programme assurance, risk management, or operational readiness. Programme recovery, including executive level engagement, recovery planning, or experience reshaping programmes. Commercial and contract awareness, including engagement risk and financial management. Digital transformation, including; agile and scrum delivery and tools (e.g. JIRA), data insights, analytics and AI for project/programme delivery, enabling capability and adoption of the latest technology across Major Programmes and the wider firm for better control and efficient delivery. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. The primary responsibility of the Audit Optimisation Senior Manager will be responsible for the design of standardised audit templates and workbooks. On occasion may become involved in special assignments on an ad hoc basis. The Audit Optimisation and Standardisation teams are responsible for improving audit quality and are so important to the firm because of the high-profile audit quality agenda. Main responsibilities of the role will be: Main responsibilities will be: Act as a major point of contact within the standardisation team. This includes responding quickly to, as well as anticipating, the impact on audit teams. Proactively identify new opportunities for standardisation and optimisation. Responsible for the delivery of high-quality products that are responsive to the needs to the Optimisation agenda. Complete assignments within agreed budgets and timescales and identify opportunities for additional improvement and optimisation. Ensure you bring in the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Support Partners and Senior Managers in the development of new products. Support Partners with the implementation and communication of any standardisation, including travel to UK BDO offices to support the roll out of new products. You'll be someone with: ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Previous experience of audit quality. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. Desirable: Sector experience appropriate to BDO audited entities Experience with listed audited entities Experience auditing international groups and working with other world wide BDO offices. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Locations: Atlanta London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You are joining BCG's Product Agility and Delivery Center of Excellence (CoE), an 80-person global strategic capability center and critical business partner of BCG's internal Digital Product Organization (DPO). This team is comprised of business and product delivery experts with specialization in Agile, Product Management, Product Delivery, Org Optimization and AI Innovation. This team is responsible for driving high-performance delivery of product, project and experience leveraging our expertise. This team directly partners with the Digital Product teams and shares in the delivery of their outcomes. Directly, this role and team report into 'Modern Work Experience and Enablement', a function within worldwide IT. The Digital Product Organization (DPO) is a 2000+ person, cross-functional product & platform org responsible for running and continuously driving digital product capabilities and experience for all internal BCG business services (HR, Marketing, Legal, Risk, Finance, IT, etc.) and the entire BCG workforce. The DPO has over 20 Product Portfolio Families, 130+ product squads and 10 centres of excellence. This organization operates in a fully mature Agile Enterprise operating model, since its transformation in 2021. This Agile Senior Delivery Manager role, internally referred to as Global Senior Manager - Scrum Lead, is a critical and central part of our product teams. In this role, you are responsible for partnering with product leadership, organizing and managing the team's way of working, planning and managing the team's releases, and continuously optimizing the team's performance by managing key performance indicators. Individuals that succeed in this role are experienced consultants, project leaders, or team leaders who able to manage and influence senior leaders, able to plan and organize complex teams and outcomes, able to deliver high quality results, able to build strong and collaborative teams. You are highly motivated, a self-starter, able to take charge and navigate ambiguity, an innovator, a leader of people and outcomes, and a person that wants to take on tough challenges to learn, grow and make difference. This is not just a Scrum Lead role, this is a Product Delivery Leader role working in Agile. In this role, you will: Drive End-to-End Product Delivery: Oversee the delivery of product increments from planning to release. Ensure timely and high-quality delivery of initiatives, epics, features in alignment with the product roadmap. Facilitate, govern and guide planning sessions and workshops for product discovery or initiation. Support Product Teams in Prioritization and Estimations of Product features through various techniques like RICE, KANO etc. Manage dependencies across squads to ensure smooth and timely progress on product deliverables. Facilitate Release Planning and Management: Work with Product Owners and chapter leads to plan and execute product releases. Support pre and post product release activities including L2 support alignment. Improve agility in processes and tools to reduce time to market and enable faster deployments to productions. Ensure frequent releases to gather customer feedback and iterate based on insights. Ensure Quality of the deliverable is maintained by tracking Defect metrics like leakage, defect aging etc. Facilitate Risk Management: Identify risks that may impact product delivery and mitigate them proactively. Address impediments and escalate issues to stakeholders when needed. Metrics and Reporting: Track key metrics and OKRs such as velocity, lead time, cycle time, and predictability to evaluate squad's performance. Use data-driven insights to identify bottlenecks and areas for improvement. Review with Product Owners, product performance (e.g., C-sat, adoption, product KPIs). Ensure product development efforts align with desired outcomes and results. Create dashboards and reports that provide clear visibility into product development progress for stakeholders like Portfolio leadership, sponsors etc. Coach on Agile Processes: Guide teams in adopting Agile practices like Scrum, Kanban, or a hybrid approach tailored to the product development context. Coach cross-functional teams, product leaders, and stakeholders to embed Agile mindsets and practices that foster adaptability, autonomy, and innovation. Act as a catalyst for organizational change by challenging the status quo and co-creating improved ways of working. Ensure Agile ceremonies (e.g., Daily scrum, retrospectives, planning) are productive and value driven. Continuous Improvement: Encourage teams to reflect on processes and identify areas for improvement during retrospectives. Encourage culture of inspect and adapt and failing fast through Sprint Reviews. Support Team Enablement: Fostering a Collaborative Environment: Build a psychologically safe space for team members to communicate openly and take ownership of their work. Promote a culture of accountability and self-organization. Encourage opportunities of Innovation and Experimentation. Partner with Product Owners: To ensure delivery aligns with the product vision and business strategy. To define and track OKRs successful completion. In backlog prioritization to maximize business value and strategic impact. To identify stakeholders and actively manage expectations. YOU'RE GOOD AT Developing relationships, engaging, and influencing stakeholders broadly, including senior leaders, to direct business outcomes Living agile culture and values and spreading your passion for them among other teams Sharing and transmitting passion and in-depth knowledge about Agile principles and are excited to embed them across the organization Applying innovative and creative thinking to solve complex problems and get things done Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Problem solving difficult and complex problems, typically within ambiguous and non-structured settings, and transforming obstacles into big opportunities Being strategic and proactive, bringing proven team coaching experience. Communicating with empathy and influencing others broadly within your area of responsibility Being an agile role model: you work collaboratively, you show courage, you take responsibility, you have confidence, you speak out, you are creative, and you simplify Interacting with others with excellent people management skills: listening, motivating, observing, giving and receiving feedback helps individuals and teams grow Driving decision-making and exercises independent sound judgment in determining appropriate methods to drives results across squads Delivering complex products, initiatives and outcomes using Agile and Lean methods. Managing stakeholders, ensuring alignment and providing transparency. YOU HAVE THE ABILITY TO Identify and solve difficult and complex problems, typically within ambiguous and non-structured settings Ability to deliver complex outcomes and support achievement of objectives and key results. Proactively advise, facilitate, and coach your Squads Draw on best practices and develop creative solutions to address challenges facing Squad Use thorough analysis and strong business judgement to ensure resolution of problems that are not well defined Act as a key resource for squads' leadership in clarifying complex problems and developing customer and employee centric solutions Able to manage difficult situations and get to resolution and outcomes. Understand impact of problems and solutions on big picture and influences outcomes across squads Providing strategic consulting to business and technology stakeholders on how to achieve agility and improve time-to-value. Leading through influence, often without formal authority, by building credibility and trust at all levels of the organization. Able to develop presentations in PowerPoint and present to a larger audience. Able to engage and manage stakeholders effectively. What You'll Bring Minimum, computer science, technology, design or a relevant field (advanced degree and/or higher education preferred) 5-10+ years of client facing management consulting experience - big 4 consulting preferred . click apply for full job details

Deloitte's Major Programmes practice (part of the wider Human Capital offering) is currently recruiting for individuals with industry and technical skills that can strengthen our capability to address complex programme challenges and create conditions for success for the world's most impactful programmes. Major Programmes typically involve the delivery of a major capital asset or infrastructure through large, complex programmes that require significant investments and span multiple years. Historically, most Programmes of this scale and impact fail to deliver value, on time and on budget. Over the last 50 years, the world has changed significantly, but the approach to tackling these increasingly cross-cutting, capital intensive and technologically complex programmes has not evolved at the same pace.Our clients look to us and our deep and broad programme delivery expertise to lead them through complex transformations and implement new and effective ways to deliver major programmes. Our market leading next generation delivery approach, Programme Aerodynamics, replaces siloed, conventional, linear thinking with multi-disciplinary capability to help our clients deliver their most critical and demanding programmes while reinforcing Deloitte's commitment to purpose-led change.Programme Aerodynamics is a fundamentally new approach bringing together mindsets, expertise, methodologies, and solutions from Strategy, Programme, Digital, Programme Leadership and Human Centred Transformation to better anticipate, shape and manage change in Major Programmes. It empowers project leaders to effectively anticipate and manage change, risk and uncertainty across a programme's lifecycle, shaping its success. Our practice comprises a blend of those who have worked previously in industry (in both technical and non-technical roles) and those who have prior consulting experience. The strength and value Major Programmes bring to our clients and Deloitte is a result of our collectively diverse and highly relevant industry insights and experience; the complexity of challenges our clients face requires us to leverage this diverse range of skillsets and experiences. You will have the opportunity to work across a range of programmes, building your skills and experience on the job, as well as supported by our world class professional development approach. You will also experience the breadth of expertise that Deloitte offers, working with colleagues across a range of disciplines and drawing on our market-leading methods, and our global assets and tools. Major Programmes Communities We have a strong community of people who are passionate about making a difference and impact to citizens and public services.We work across the Public Sector, working closely with colleagues across the firm in accounts and project teams that cover Transport, Security and Justice, Defence, Health, Environment and Net Zero, and all other parts of central and local government. We are particularly focused on large-scale transformation programmes, increasingly with an emphasis on programmes that form part of the Government's Major Project Portfolio and/or have a core digital change component.We have colleagues based across the UK with strong and growing teams in Manchester and across the north of England, in line with the government's emerging regional and industrial strategies, the strengthening role of local and regional government and the ongoing drive to relocate public sector staff and work away from London. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Our Major Programmes business sits with Human Capital - the world's leading HR and people transformation business. As part of a practice that brings research and analytics expertise together with deep industry knowledge, you'll develop transformation / change programmes that are not only innovative, but deliver the most positive impact for all, and in doing so you'll develop trusted relationships with senior business stakeholders. Your role as a Senior Consultant: Assist with the design and development of major programmes, including programme strategy and set up, portfolio/programme delivery, governance, commercial and contract management Deliver transformation workstream activities, including the development of plans, managing critical paths and interdependencies, and working with Deloitte and client teams to deliver major change successfully Lead/support progress delivery, including reporting, risk management and financial controls in relation to a project, programme or workstream Help drive the governance approach to drive timely decision making, providing appropriate challenge when required Produce high-quality project documents, reports and deliverables for a project, programme or workstream in line with the engagement plan Work / collaborate with all levels of client resources in order to build and maintain strong working relationships and enhance client project / programme delivery capability Support the growth of client relationships, identifying new opportunities within both existing and new clients, and supporting proposals to win work Support the development of our propositions, solutions and methods, and industry points of view, staying on top of the latest insights and technology to bring the best to our clients Demonstrate excellent presentation, facilitation, and communication skills across all levels of client and Deloitte stakeholders Work as part of Deloitte teams, collaborating and modelling our shared values Connect to your skills and professional experience You're curious, collaborative and natural at taking initiative. We have unique challenges to solve, and often in unique contexts. You should have strong experience in most of the following: Project / Programme management and Project Management Office (PMO), including programme model design and implementation, development of plans across workstreams and management of critical paths, dependencies, risks, and reports in a project Have demonstrable project / programme / portfolio delivery experience in Government and Public Services (particularly (1) Defence, Security & Justice; (2) Digital and/or Cloud transformation; (3) Organisation & Op Model Transformation; (4) Infrastructure and Capital Projects) Industry / Sector knowledge and expertise, including understanding trends in programme leadership, bringing lessons learnt and insights to clients and the wider Deloitte group Ability to develop and manage client and stakeholder relationships at all levels in an organisation Problem solving, attention to details, creative thinking, and analytical skills Experience of working in multi-disciplinary teams, collaborating to deliver change in fast-paced project environments Self-starting with high degree of personal motivation and drive, and a passion for continuous professional development Experience working in a consulting environment or professional services environment, or as a customer of a professional services partner Preferred but not required experience across major/ large-scale programmes, including: Programme strategy, including; strategic transformation, strategy definition and planning, delivery strategy, or business case development. Programme set up, including; delivery model design, operating model design and transformation, commercial model structure, stakeholder management, transformation, or modelling of programme outcomes. Programme delivery, including; portfolio, programme and project management, programme controls, programme assurance, risk management, or operational readiness. Programme recovery, including executive level engagement, recovery planning, or experience reshaping programmes. Commercial and contract awareness, including engagement risk and financial management. Digital transformation, including; agile and scrum delivery and tools (e.g. JIRA), data insights, analytics and AI for project/programme delivery, enabling capability and adoption of the latest technology across Major Programmes and the wider firm for better control and efficient delivery. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details

Overview Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Our projects vary greatly and your responsibility as a consultant will differ based on the focus of the client engagement and your skillset, but could include and may require you to: Assist in the design, implementation, and maintenance of IAM solutions, including integration with other systems and applications. Support the development and enforcement of IAM policies and procedures. Participate in access control and identity management activities. Supporting the monitoring and analysis of access management systems, including investigation and resolution of issues. Participating in IAM-related audits and compliance activities. Supporting the documentation of IAM processes and procedures. Assisting in the development and delivery of IAM training and awareness programmes. Collaborating with cross-functional teams to ensure effective IAM implementation and operation. Stay up to date with emerging security threats, technologies, and industry best practices, and provide recommendations for improvement. Communicate solutions to both a technical and non-technical audience. Qualifications and professional experience All applicants must have UK security clearance to Security Check (SC) or Developed Vetting (DV) level. We recognise our strength is in the diversity of our teams experience, background and culture. We are looking for talented individuals who are passionate about the work they do, prepared to think differently, are pragmatic and able to work with others to influence outcomes. We value those who aren't afraid to challenge the status-quo to help us improve. We deliver value to our clients, colleagues, and community in the way we plan, deliver, and reflect on our work, as a team. Diversity of thought is equally important to us and we are looking for applicants from all backgrounds. If you have experience in some of the areas we are looking for but aren't yet an expert in your field, that's fine. You must have some hands-on technical experience, but we are looking for team members who are at the early stages of their career who also want to grow and learn more. We will provide further training in Cloud Security, Vulnerability Management, Agile Security methodology and more, so you gain hands-on experience in areas you are not yet experienced in in a safe environment with empathetic and supportive feedback. Candidates will be able demonstrate relevant knowledge & experience through a combination of qualifications and evidence of work history such as: Certifications in IAM technologies such as CIAM or equivalent. Experience with SAML, OAuth and OpenID Connect. Practices, including securing cloud-based infrastructure and services. Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Secure by Design, JSP 440. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." Our hybrid working policy You'll be based in Bristol or London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ almost 4,000 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a talented Senior Financial Crime & Conduct Risk Internal Auditor to join our growing Internal Audit team. You should be an experienced Lead Auditor looking for your next challenge, ideally with a background working in the banking or regulated financial services sector. You will be passionate about making a real impact to the Bank's controls and business processes because this is key to our mission. With limited supervision, you will be required to develop relationships with management and to plan and execute audits across Conduct and Financial crime risk within Starling. What you will be doing Contribute to and lead audits across non-financial risks in several areas, and undertake reviews in areas such as Conduct, Regulatory Compliance, and Financial Crime risk and ensure reports are issued within the agreed timelines Planning audits, documenting processes to be reviewed, identifying risks and the key actual controls in place to mitigate the identified risks, and leading meetings with internal/external stakeholders Document work papers to ensure consistency with audit methodology and quality standards, including the formulation of logical and supportable conclusions Support the delivery of value-add and insightful audit reports, ensuring factual accuracy is agreed upon and managing stakeholder communications Draw and articulate well-formulated conclusions and pragmatic recommendations, as well as inspire and be an agent of positive change throughout Starling Build and maintain strong professional relationships at all levels Demonstrable influencing and negotiating skills, able to manage challenging conversations and also challenge in a constructive manner to support sustainable growth and ensure appropriate outcomes for our customers Liaise with management in tracking progress in addressing audit recommendations and confirming their closure Develop and maintain broad regulatory knowledge and experience. Stay abreast of business/industry changes and their effect on the team's audit plan, audit methodology and risk assessments Contributes proactively to achieving Internal Audit's performance objectives and works effectively as part of a team Requirements Financial Services experience as a lead auditor covering Conduct, Regulatory Compliance and Financial Crime risk areas Experience or exposure to regulatory compliance applicable to UK regulated Banks Strong relationship management and influencing skills, coupled with excellent planning and presentation skills Experience in delivering integrated audits, supporting business auditors in identifying relevant banking risks and designing appropriate audit techniques Good understanding and exposure to the full audit lifecycle, including the ability to plan, execute and draft audit findings to a good standard. Desire to learn and ability to manage multiple priorities, overcome challenges and adapt to a fast-paced environment Self-starter and can do approach with a level of flexibility to adapt to work in a fast paced, nimble yet highly regulated environment Able to work collaboratively in a team environment and confident with agile ways of working A good understanding of the 2025 Institute of Internal Auditors (IIA) standards Excellent attention to detail, highly organised with a proactive approach Broad regulatory knowledge and experience, as well as staying abreast of business/industry changes and their effect on the team's audit plan, audit methodology and risk assessments ACA, ACCA, CPA, CMIA (or equivalent) professional qualifications are required. ACAMS and/or ICA are a plus. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Contract : 6 Months + Day Rate : £650-£700 This role, within the Enterprise Architecture & Tech Delivery Team (EATD) will lead on the technical delivery aspects of this programme including, but not limited to: Ensuring EATD technical delivery plans and RAID materials for Source to Contract are produced and managed on JIRA. Supporting the development of the CSM Portfolio implementation plan. Aligning EATD plans with functional areas and business change. Ensuring alignment between functional and technical design activity and supporting data, analytics and integration activity. Being an active member of CSM governance fora to enable informed decision making. Supporting the CSM Strategic Commercial team in commercial activity relating to a Source to Contract solution (as required). Support the production of the future delivery and service models. Essential Experience of leading a large-scale technical delivery. Experience of delivering Source to Contract technologies (e.g., HCM & ERP) Ability to work in cross-functional teams. Experience of Government Digital Services ways of working. Delivery using Agile and Waterfall methodologies. Good planning, problem solving and organisational skills. Excellent communication skills: verbal and written. Excellent interpersonal skills. Ability to meet targets and deadlines. Good digital skills including proficiency in MS Office and Project Management and Agile tooling. Holds an Agile, APMP or Prince-2 qualification.

The successful candidate will work as part of a multi skilled agile team, where teamwork is paramount. The role will be challenging and varied, where cross training is expected, and challenges shared. Reporting into the CTO Lead Architect for the customer, the post holder will own all aspects of the delivery of technical proposals, ensuring they are aligned to the clients vision click apply for full job details

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.