Are you an organised problem-solver who thrives on delivering exceptional customer service? This is an excellent opportunity to join a busy, fast-paced used car showroom as an Aftersales Advisor, playing a key role in supporting customers after their vehicle purchase. The Role Act as the main point of contact between customers, warranty providers, and repair agents Handle inbound and outbound calls, pro click apply for full job details
Nov 06, 2025
Full time
Are you an organised problem-solver who thrives on delivering exceptional customer service? This is an excellent opportunity to join a busy, fast-paced used car showroom as an Aftersales Advisor, playing a key role in supporting customers after their vehicle purchase. The Role Act as the main point of contact between customers, warranty providers, and repair agents Handle inbound and outbound calls, pro click apply for full job details
Purpose: To deliver the highest level of support to travel agents by taking full responsibility for resolving all post booking related issues in a manner that promotes and enhances the company's reputation. To establish and maintain rapport with travel agents with the objective of leaving them impressed with the efficient delivery of superior quality support from both you and the company. Key Duties and Responsibilities include: To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism. To deal with schedule changes received from airlines via Galileo To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment. To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner. This will include amending dates, upgrading tickets, route changes, name changes refunds and seat/meal request. To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant. To amend hotel, car hire and transfer reservations, contact suppliers using email and telephone in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no lose ends. To action ETA's (visa's), API's, Mobility Forms within set timeframes. To be able to work to targets and deadlines while maintaining the highest quality of customer care handling. To support other members of the department and company overall by promoting a positive "can do" attitude. To assist with any other Flights department where necessary. Excellent written and oral communication competency. A willingness to take responsibility and to work as a part of a close team. Ability to adapt to the company culture and live the company values. The package: A competitive salary Hybrid (after probation) Monday - Friday role in North London with 1 in 3 Saturday's (Day off in lieu) Professional development and growth within the company.
Nov 01, 2025
Full time
Purpose: To deliver the highest level of support to travel agents by taking full responsibility for resolving all post booking related issues in a manner that promotes and enhances the company's reputation. To establish and maintain rapport with travel agents with the objective of leaving them impressed with the efficient delivery of superior quality support from both you and the company. Key Duties and Responsibilities include: To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently while maintaining the highest level of courtesy and professionalism. To deal with schedule changes received from airlines via Galileo To demonstrate an ability to communicate effectively with agents, to manage the conversation and to make good decisions in a pressurised environment. To investigate and understand issues relating to requests from travel agents to amend or cancel reservations and to effectively action these requests in a swift and complete manner. This will include amending dates, upgrading tickets, route changes, name changes refunds and seat/meal request. To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant. To amend hotel, car hire and transfer reservations, contact suppliers using email and telephone in an efficient manner that ensures that all amendments are actioned correctly and completely, leaving no lose ends. To action ETA's (visa's), API's, Mobility Forms within set timeframes. To be able to work to targets and deadlines while maintaining the highest quality of customer care handling. To support other members of the department and company overall by promoting a positive "can do" attitude. To assist with any other Flights department where necessary. Excellent written and oral communication competency. A willingness to take responsibility and to work as a part of a close team. Ability to adapt to the company culture and live the company values. The package: A competitive salary Hybrid (after probation) Monday - Friday role in North London with 1 in 3 Saturday's (Day off in lieu) Professional development and growth within the company.
As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies. We take great pride in delivering excellent service to our customers at all times.With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us. Our sales executives take pride in delivering an exceptional service that puts the customer at the heart of everything they do.As part of a hardworking, motivated and passionate team, you will create long-lasting relationships with customers. We will also expect you to be a team player continually focused on the needs of the customer, ensuring we deliver exceptional service. We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays Life assurance cover Annual children's Christmas party & staff party Onsite parking Canteen So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now. Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful. Whatever your question or feedback we are here to help. So please feel free to contact us. Reg. Company Number: 597708 VAT Reg. No. GB Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.
Oct 29, 2025
Full time
As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services, the best in the North West. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape using industry-leading practices and the latest technologies. We take great pride in delivering excellent service to our customers at all times.With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us. Our sales executives take pride in delivering an exceptional service that puts the customer at the heart of everything they do.As part of a hardworking, motivated and passionate team, you will create long-lasting relationships with customers. We will also expect you to be a team player continually focused on the needs of the customer, ensuring we deliver exceptional service. We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays Life assurance cover Annual children's Christmas party & staff party Onsite parking Canteen So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now. Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful. Whatever your question or feedback we are here to help. So please feel free to contact us. Reg. Company Number: 597708 VAT Reg. No. GB Williams Motor Co (Holdings) Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Williams Motor Co (Holdings) Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.
Overview WLMG are looking to recruit Sales Executives for our busy MG dealerships in Reading. So if you're enthusiastic, confident and motivated to succeed, you'll find a sales career that works for you. Benefits Government Pension Generous Holiday Allowance Birthday Celebrations Long Service Awards Annual Events Working Hours Full Time Location WLMG Reading MG Salary £20,000 Basic + Commission About the role As a WLMG Sales Executive, you'll be responsible for handling sales enquiries - whether via the internet, telephone or in person - with enthusiasm, confidence and purpose. As well as stellar selling skills, the focus is always on giving customers the best possible experience, so professionalism and integrity are essential. You should also be able to spy a sales opportunity a mile away, and have the resilience and drive to succeed in a target-based environment. No experience? No problem. We'll consider candidates with or without a history in sales, and we'll give you full training and support to help you make a success of the role. If you genuinely enjoy exceeding customer expectations and creating positive results, this job will be a perfect fit. Selling our incredible range of new and used cars with enthusiasm and dedication in a fast-paced environment. Communicating effectively with others to ensure delivery deadlines are met and promises delivered. Maintaining customer records and staying in touch with existing clients to ensure a great aftersales experience. Managing your customer database to create new opportunities and ensure existing customer satisfaction. Maintaining great standards in the showroom, including point of sale and photography for our website. Creating and sending customised video presentations to potential customers, to highlight the features and benefits of their chosen car. Ensuring all sales are fully compliant with Finance Conduct Authority legislation. Learning key specifications of vehicles in stock. Key Responsibilities You'll be highly organised, and confident managing your duties to make sure all our customers are looked after to the highest level. Strong attention to detail - you'll be able to get things right first time for our customers. A positive attitude and the drive to achieve targets. A full driving licence, held for a minimum of one year. A professional and friendly manner, with a great telephone manner. Strong communication and influencing skills. A high level of accuracy and the ability to multi-task within a busy environment. The ability to work both in a team and independently. Qualifications and Requirements Experience in sales is not mandatory; training and support are provided. Proven customer-focused approach and resilience in a target-based environment. Benefits and Additional Pay In return for your superb sales acumen, you'll benefit from excellent working conditions, including extensive training and support, life assurance and private health care, making our package one of the best in the automotive industry. Commission pay Additional leave Company car Referral programme Schedule Monday to Friday Weekend availability To Apply If you're a passionate and customer-oriented individual, we encourage you to apply. Please submit your resume and cover letter by using the form below. Title - Please Select - First Name Last Name Phone Number Phone Type Home Phone Work Phone Mobile Email Upload CV Covering letter (Optional) Email me a copy of this application Get in Touch Whatever your question or feedback we are here to help. So please feel free to contact us. 313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT Reg Office: 313 Field End Road, Middlesex, HA4 9NT Reg. Company Number: VAT Reg. No. Firm Reference Number: FRN 735424 Company Info 2025 WLMG 313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT Reg Office: 313 Field End Road, Middlesex, HA4 9NT Reg. Company Number: VAT Reg. No. Firm Reference Number: FRN 735424 Financial Disclosure WLMG Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only. We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.
Oct 29, 2025
Full time
Overview WLMG are looking to recruit Sales Executives for our busy MG dealerships in Reading. So if you're enthusiastic, confident and motivated to succeed, you'll find a sales career that works for you. Benefits Government Pension Generous Holiday Allowance Birthday Celebrations Long Service Awards Annual Events Working Hours Full Time Location WLMG Reading MG Salary £20,000 Basic + Commission About the role As a WLMG Sales Executive, you'll be responsible for handling sales enquiries - whether via the internet, telephone or in person - with enthusiasm, confidence and purpose. As well as stellar selling skills, the focus is always on giving customers the best possible experience, so professionalism and integrity are essential. You should also be able to spy a sales opportunity a mile away, and have the resilience and drive to succeed in a target-based environment. No experience? No problem. We'll consider candidates with or without a history in sales, and we'll give you full training and support to help you make a success of the role. If you genuinely enjoy exceeding customer expectations and creating positive results, this job will be a perfect fit. Selling our incredible range of new and used cars with enthusiasm and dedication in a fast-paced environment. Communicating effectively with others to ensure delivery deadlines are met and promises delivered. Maintaining customer records and staying in touch with existing clients to ensure a great aftersales experience. Managing your customer database to create new opportunities and ensure existing customer satisfaction. Maintaining great standards in the showroom, including point of sale and photography for our website. Creating and sending customised video presentations to potential customers, to highlight the features and benefits of their chosen car. Ensuring all sales are fully compliant with Finance Conduct Authority legislation. Learning key specifications of vehicles in stock. Key Responsibilities You'll be highly organised, and confident managing your duties to make sure all our customers are looked after to the highest level. Strong attention to detail - you'll be able to get things right first time for our customers. A positive attitude and the drive to achieve targets. A full driving licence, held for a minimum of one year. A professional and friendly manner, with a great telephone manner. Strong communication and influencing skills. A high level of accuracy and the ability to multi-task within a busy environment. The ability to work both in a team and independently. Qualifications and Requirements Experience in sales is not mandatory; training and support are provided. Proven customer-focused approach and resilience in a target-based environment. Benefits and Additional Pay In return for your superb sales acumen, you'll benefit from excellent working conditions, including extensive training and support, life assurance and private health care, making our package one of the best in the automotive industry. Commission pay Additional leave Company car Referral programme Schedule Monday to Friday Weekend availability To Apply If you're a passionate and customer-oriented individual, we encourage you to apply. Please submit your resume and cover letter by using the form below. Title - Please Select - First Name Last Name Phone Number Phone Type Home Phone Work Phone Mobile Email Upload CV Covering letter (Optional) Email me a copy of this application Get in Touch Whatever your question or feedback we are here to help. So please feel free to contact us. 313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT Reg Office: 313 Field End Road, Middlesex, HA4 9NT Reg. Company Number: VAT Reg. No. Firm Reference Number: FRN 735424 Company Info 2025 WLMG 313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT Reg Office: 313 Field End Road, Middlesex, HA4 9NT Reg. Company Number: VAT Reg. No. Firm Reference Number: FRN 735424 Financial Disclosure WLMG Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only. We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase. Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.
Overview Location: Toyota Oxford Working Hours: Full Time Salary: £55,000 OTE Closing Date: 05/11/2025 Industry leading basic salary of £25,000 with a guaranteed £30,000 in your first year and £55,000 OTE We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe's largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Executive at our Oxford branch. We will provide excellent training and genuine career progression opportunities in return. Please note: previous experience in an automotive sales role is required Does this sound like you? Excellent customer service skills and enjoys working with people. Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude. Able to multi-task and switch quickly between tasks. Willingness to learn, develop and keep up to date with complex/ technical/product information. Strong organisational and prioritisation skills. Is a team player and offers help and support to others. Responsibilities Talks with and listens to customers to build rapport and understands their requirements. You will build trust, communicate effectively and surpass our customer's expectations, whilst providing a service-based experience. In essence you will ensure that our customer's buying experience is industry leading, in line with our standards. Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive. Uses in-depth product knowledge to guide the customer towards the best choice for them. Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business). Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales). In return Car Benefit Scheme after successful completion of a probation period 33 days off per annum Company pension scheme Access to high street discounts through Perk Box Access to medical cover through Simply Health How to apply If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell then please apply now! Privacy notice At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. You can see how we process your data and understand your rights, here. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing . If you don't hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest. Whatever your question or feedback we are here to help. So please feel free to contact us Reg Office: Steven Eagell Limited, 10 Queen Street Place, London EC4R 1AG Reg. Company Number: VAT Reg. No. Financial Disclosure Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531) as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to a Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from a Preferred lender is right for you based on the information provided. In the event that a Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders. You are not required to use a Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to a Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper. Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here
Oct 29, 2025
Full time
Overview Location: Toyota Oxford Working Hours: Full Time Salary: £55,000 OTE Closing Date: 05/11/2025 Industry leading basic salary of £25,000 with a guaranteed £30,000 in your first year and £55,000 OTE We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe's largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Executive at our Oxford branch. We will provide excellent training and genuine career progression opportunities in return. Please note: previous experience in an automotive sales role is required Does this sound like you? Excellent customer service skills and enjoys working with people. Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude. Able to multi-task and switch quickly between tasks. Willingness to learn, develop and keep up to date with complex/ technical/product information. Strong organisational and prioritisation skills. Is a team player and offers help and support to others. Responsibilities Talks with and listens to customers to build rapport and understands their requirements. You will build trust, communicate effectively and surpass our customer's expectations, whilst providing a service-based experience. In essence you will ensure that our customer's buying experience is industry leading, in line with our standards. Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive. Uses in-depth product knowledge to guide the customer towards the best choice for them. Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business). Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales). In return Car Benefit Scheme after successful completion of a probation period 33 days off per annum Company pension scheme Access to high street discounts through Perk Box Access to medical cover through Simply Health How to apply If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell then please apply now! Privacy notice At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. You can see how we process your data and understand your rights, here. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing . If you don't hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest. Whatever your question or feedback we are here to help. So please feel free to contact us Reg Office: Steven Eagell Limited, 10 Queen Street Place, London EC4R 1AG Reg. Company Number: VAT Reg. No. Financial Disclosure Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531) as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to a Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from a Preferred lender is right for you based on the information provided. In the event that a Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders. You are not required to use a Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to a Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper. Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here
Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa 25k pa dependent on experience JOB SUMMARY: A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. Within the assigned product portfolio, responsibilities include; Control room allocations and release dates Manage additional services and special requests relating to bookings Timely completion of client flight requests Provide high quality and timely communication, manifests and other documentation to all agents and suppliers Assist in writing accurate and articulate customer itineraries Arrange ticketing and boarding passes for all customers Dispatch all travel documentation to customers on time. Execute all communication in a clear and timely manner ensuring all administrative protocols are observed Close liaison with suppliers on quality control issues Conduct audit of loaded allotments and contracts data to assure accuracy in system Liaise with and assist the Finance department with supplier invoicing when required Answer incoming customer phone calls and take appropriate action for each call Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Adopt company policies to resolve customer service issues, post and pre-sale Respond to customers enquiries whether by telephone or email Any other duties that the Solos group requires relating to the operational running of the business. Deliver on personal, departmental and company targets as set-out by Operations Manager EXPERIENCE REQUIRED: If you have previous experience working for a Travel Company within a Customer Service, Aftersales or Operations role we would love to hear from you! THE PACKAGE: Salary is dependent on experience but in the region of 25k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires!
Jul 12, 2025
Full time
Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa 25k pa dependent on experience JOB SUMMARY: A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. Within the assigned product portfolio, responsibilities include; Control room allocations and release dates Manage additional services and special requests relating to bookings Timely completion of client flight requests Provide high quality and timely communication, manifests and other documentation to all agents and suppliers Assist in writing accurate and articulate customer itineraries Arrange ticketing and boarding passes for all customers Dispatch all travel documentation to customers on time. Execute all communication in a clear and timely manner ensuring all administrative protocols are observed Close liaison with suppliers on quality control issues Conduct audit of loaded allotments and contracts data to assure accuracy in system Liaise with and assist the Finance department with supplier invoicing when required Answer incoming customer phone calls and take appropriate action for each call Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Adopt company policies to resolve customer service issues, post and pre-sale Respond to customers enquiries whether by telephone or email Any other duties that the Solos group requires relating to the operational running of the business. Deliver on personal, departmental and company targets as set-out by Operations Manager EXPERIENCE REQUIRED: If you have previous experience working for a Travel Company within a Customer Service, Aftersales or Operations role we would love to hear from you! THE PACKAGE: Salary is dependent on experience but in the region of 25k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires!
Salary: £21,000 - £22,800 OTE Location: Norwich Hours: 40 per week including evenings and weekends CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years. In 2021 we were named Glassdoor's best company to work for in the UK. Are you ready to grab the wheel and start your engine on a new customer service career? WHAT WILL I BE DOING? You will be the face (and the voice) of the business for our customers, you will handle queries and complaints and do everything you can to resolve them and create a positive lasting impression. Communication is everything in this role, whether it is by email; phone or face to face world class customer service is of the upmost for you to make this role a success. Our goal is to build a culture of world class customer service and to ensure that even a visit for a negative reason is a positive experience. WHAT DO I NEED TO BE SUCCESSFUL? Excellent communication skills (both written and verbal) is essential for this but more importantly you need empathy and emotional intelligence as the interactions you will have will be people who may not be having a good day. Experience handling complaints would be ideal but more importantly any experience dealing with customer service or the public day to day would be great (i.e retail, call centre, hospitality etc). You will need a Full and Valid Driving License. Click apply and come and see what all the fuss is about! WHAT CAN I EXPECT? A brilliant working environment, ongoing training and a fully mapped career path to the top! Basic: £21,000 OTE: £22,800 Other than that you will get 33 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more. CARSHOP RECRUITMENT PROCESS If you are successful you will be invited for a face to face interview in our store. CarShop welcome applications from all walks of life, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that. We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself. You may also have experience of: Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin, etc.
Jun 24, 2022
Full time
Salary: £21,000 - £22,800 OTE Location: Norwich Hours: 40 per week including evenings and weekends CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years. In 2021 we were named Glassdoor's best company to work for in the UK. Are you ready to grab the wheel and start your engine on a new customer service career? WHAT WILL I BE DOING? You will be the face (and the voice) of the business for our customers, you will handle queries and complaints and do everything you can to resolve them and create a positive lasting impression. Communication is everything in this role, whether it is by email; phone or face to face world class customer service is of the upmost for you to make this role a success. Our goal is to build a culture of world class customer service and to ensure that even a visit for a negative reason is a positive experience. WHAT DO I NEED TO BE SUCCESSFUL? Excellent communication skills (both written and verbal) is essential for this but more importantly you need empathy and emotional intelligence as the interactions you will have will be people who may not be having a good day. Experience handling complaints would be ideal but more importantly any experience dealing with customer service or the public day to day would be great (i.e retail, call centre, hospitality etc). You will need a Full and Valid Driving License. Click apply and come and see what all the fuss is about! WHAT CAN I EXPECT? A brilliant working environment, ongoing training and a fully mapped career path to the top! Basic: £21,000 OTE: £22,800 Other than that you will get 33 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more. CARSHOP RECRUITMENT PROCESS If you are successful you will be invited for a face to face interview in our store. CarShop welcome applications from all walks of life, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that. We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself. You may also have experience of: Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin, etc.
I have a fantastic opportunity for an Aftersales & Operations Executive with a keen eye for detail to join an established travel company in North London. As an Aftersales & Operations Executive you will be dealing with back-office amendments and providing an excellent customer service to the travel trade. If you are looking for a new challenge and to further your Operations experience within the travel industry, please apply now! DUTIES AND RESPONSIBILITIES: To deal with schedule changes from airlines To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently To investigate and understand issues relating to requests from travel agents To amend or cancel reservations and to effectively action these requests Amending flying dates, up grading tickets, route changes, name changes, refunds and seat/meal request Amend hotel, car hire and transfer reservations To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant. To action ETA's (visa's), API's, Mobility Forms within set timeframes. To be able to work to targets and deadlines while maintaining the highest quality of customer care handling. EXPERINCE REQUIRED: Previous travel industry experience and product knowledge Good Geographical Knowledge. Calm persona. Well-travelled. Understanding of the sales process Excellent communication skills (Verbal & Written) Previous GDS system experience Flexible approach to work Ability to work in a pressurised environment THE PACKAGE: Successful applicant can expect a competitive package of £21,000 - £23,000 basic depending on experience HOURS: Monday -Friday: 9.30am - 5pm / Saturday: 11am-4pm; (3-4 Saturday a month and day off in lieu for working a Saturday) Interested? If you have previous travel sales experience and would like to be considered for this excellent opportunity please send your CV to or click on Apply and follow the on-screen instructions.
Dec 01, 2021
Full time
I have a fantastic opportunity for an Aftersales & Operations Executive with a keen eye for detail to join an established travel company in North London. As an Aftersales & Operations Executive you will be dealing with back-office amendments and providing an excellent customer service to the travel trade. If you are looking for a new challenge and to further your Operations experience within the travel industry, please apply now! DUTIES AND RESPONSIBILITIES: To deal with schedule changes from airlines To resolve issues raised by telephone calls or emails from travel agents quickly and efficiently To investigate and understand issues relating to requests from travel agents To amend or cancel reservations and to effectively action these requests Amending flying dates, up grading tickets, route changes, name changes, refunds and seat/meal request Amend hotel, car hire and transfer reservations To ensure that booking processes are streamlined by efficiently using queues, booking notes and email communication wherever relevant. To action ETA's (visa's), API's, Mobility Forms within set timeframes. To be able to work to targets and deadlines while maintaining the highest quality of customer care handling. EXPERINCE REQUIRED: Previous travel industry experience and product knowledge Good Geographical Knowledge. Calm persona. Well-travelled. Understanding of the sales process Excellent communication skills (Verbal & Written) Previous GDS system experience Flexible approach to work Ability to work in a pressurised environment THE PACKAGE: Successful applicant can expect a competitive package of £21,000 - £23,000 basic depending on experience HOURS: Monday -Friday: 9.30am - 5pm / Saturday: 11am-4pm; (3-4 Saturday a month and day off in lieu for working a Saturday) Interested? If you have previous travel sales experience and would like to be considered for this excellent opportunity please send your CV to or click on Apply and follow the on-screen instructions.
