FCDO Services Governance and Assurance Manager £43,200 - £45,030 plus location allowance of £1,750 and excellent benefits Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need Free shuttle bus available between central Milton Keynes and Hanslope Park At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the mission we're on. In our world, it all matters. Protecting government assets is a big picture operation for us. That's why our Security team is made up of all kinds of talent. From security design engineers creating solutions for global threats to technical installers guarding the UK's most sensitive assets in real time, this team provides the full spectrum of protection for the UK around the world. Now, you've got the opportunity to join them. A collaborative and supportive team worker who knows how to develop relationships that help improve information security, and ready to provide advice on procurements, projects and new initiatives, this role will give you the opportunity to use all your skills as you support our vital global mission. Keeping people and information safe. Solving unique problems. Broadening your horizons. It all matters. Make a major contribution to the security of our global operation The primary focus of this vital role is collating assurance from our system owners, operational cyber teams and other stakeholders to produce cyber security assurance reports. Supporting your colleagues in the management of information security and cyber risks, you'll also offer leadership on governance, assurance and cyber security awareness by organising guest speakers, regular communications and training sessions. Assisting our Governance and Assurance Group in its general operation, and ensuring reviews and caveats are completed, we'll expect you to offer advice relating to security operating procedures. Your additional responsibilities will include assisting the Chief Information Security Officer team in respect of information security incidents, and providing advice on ICT system security issues. Use all your IT and risk management skills With well developed knowledge of IT systems and associated risk management processes, you'll be familiar with cloud and mobile technologies, and have a good understanding of information security principles, relevant legislation, HMG IA Standards and ISO/IEC 27001. When it comes to formal education you should have an appropriate professional qualification in a relevant discipline, for example CISM, CISMP, practitioner level certificate in 27001 or information risk management. A track record of driving cyber security, information security and information assurance in the public sector would be desirable, as would experience of working with assurance frameworks in relation to cyber and information security activities. In addition, the ability to influence cyber and information security policy at a national and organisational level would be a bonus. Grow your career with full support But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk Closing date: Midnight 23rd April 2025 It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Job Types: Full-time, Permanent Pay: £43,200.00-£45,030.00 per year Benefits: Company pension Schedule: Monday to Friday Work Location: In person Reference ID: 399087
Apr 19, 2025
Full time
FCDO Services Governance and Assurance Manager £43,200 - £45,030 plus location allowance of £1,750 and excellent benefits Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need Free shuttle bus available between central Milton Keynes and Hanslope Park At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the mission we're on. In our world, it all matters. Protecting government assets is a big picture operation for us. That's why our Security team is made up of all kinds of talent. From security design engineers creating solutions for global threats to technical installers guarding the UK's most sensitive assets in real time, this team provides the full spectrum of protection for the UK around the world. Now, you've got the opportunity to join them. A collaborative and supportive team worker who knows how to develop relationships that help improve information security, and ready to provide advice on procurements, projects and new initiatives, this role will give you the opportunity to use all your skills as you support our vital global mission. Keeping people and information safe. Solving unique problems. Broadening your horizons. It all matters. Make a major contribution to the security of our global operation The primary focus of this vital role is collating assurance from our system owners, operational cyber teams and other stakeholders to produce cyber security assurance reports. Supporting your colleagues in the management of information security and cyber risks, you'll also offer leadership on governance, assurance and cyber security awareness by organising guest speakers, regular communications and training sessions. Assisting our Governance and Assurance Group in its general operation, and ensuring reviews and caveats are completed, we'll expect you to offer advice relating to security operating procedures. Your additional responsibilities will include assisting the Chief Information Security Officer team in respect of information security incidents, and providing advice on ICT system security issues. Use all your IT and risk management skills With well developed knowledge of IT systems and associated risk management processes, you'll be familiar with cloud and mobile technologies, and have a good understanding of information security principles, relevant legislation, HMG IA Standards and ISO/IEC 27001. When it comes to formal education you should have an appropriate professional qualification in a relevant discipline, for example CISM, CISMP, practitioner level certificate in 27001 or information risk management. A track record of driving cyber security, information security and information assurance in the public sector would be desirable, as would experience of working with assurance frameworks in relation to cyber and information security activities. In addition, the ability to influence cyber and information security policy at a national and organisational level would be a bonus. Grow your career with full support But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk Closing date: Midnight 23rd April 2025 It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Job Types: Full-time, Permanent Pay: £43,200.00-£45,030.00 per year Benefits: Company pension Schedule: Monday to Friday Work Location: In person Reference ID: 399087
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
Apr 17, 2025
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons. We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group. Currently, we are seeking an enthusiastic and technically strong IT Services Team Lead / 3rd Line IT Engineer to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. Job Summary: The ideal candidate will be working with senior stakeholders and technology partners, and be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be hands-on, with a no job too small attitude. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT solutions that meet business requirements. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Implement and maintain cyber security measures. Respond to and manage security incidents and breaches. Ensure compliance with industry standards and regulations. Stay up-to-date with the latest Azure technologies and best practices. Required Skills and Knowledge: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Proven experience in a 3rd line IT support role. Strong technical background in Microsoft Azure, including experience with AVD, Azure virtual machines, storage, and networking. Proficiency in managing and troubleshooting Windows Server environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm or similar professional services preferred. Microsoft Certified: Azure Administrator or similar certification preferred. Not essential, but experience with iManage, Oracle, and SQL a plus! If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this rewarding position. If this role sounds like something you'd like to explore then please click apply below and we will be in touch.
Desktop Support Manager - Central London - 40,000 - 50,000 I am working with an exiting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line) Role: Desktop Support Manager Salary: 40-50k Location: Near Monument Tube Station Working Model: Hybrid About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Discretionary Annual Bonus Private Health Care External and Internal Training Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Experience managing a team of Engineers Setting SLA's/KPI's Meeting with C-Level Exec's Building a team 3rd/4th line level knowledge of (4 of the following): Active Directory Networking Windows Desktop Structured Cabling Veaam Back-ups Virtualisation This knowledge is needed as you will provide technical guidance for your team whilst also focusing on manging projects with clients and people management. If this sounds like a great fit for you then please apply now! Please send your CV to henry com or just click apply! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2025
Full time
Desktop Support Manager - Central London - 40,000 - 50,000 I am working with an exiting MSP that is expanding their team. They are looking for someone to manage a team of approximately 7 Engineers (1st-3rd Line) Role: Desktop Support Manager Salary: 40-50k Location: Near Monument Tube Station Working Model: Hybrid About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Discretionary Annual Bonus Private Health Care External and Internal Training Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Experience managing a team of Engineers Setting SLA's/KPI's Meeting with C-Level Exec's Building a team 3rd/4th line level knowledge of (4 of the following): Active Directory Networking Windows Desktop Structured Cabling Veaam Back-ups Virtualisation This knowledge is needed as you will provide technical guidance for your team whilst also focusing on manging projects with clients and people management. If this sounds like a great fit for you then please apply now! Please send your CV to henry com or just click apply! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our OEM Client based in Leamington, is searching for a Systems Test Engineer to join their team, Inside IR35. This is a 12-month contract position initially until 31st March 2026, with the potential for further extensions. Umbrella Pay Rate: £27.03 per hour. This role is a key to enabling the laboratory and supports the Lead Engineer for the ongoing operation of the Environmental Chassis Emissions Dyno with Power Electronics assessment capability, you will be in direct technical engagement with university academia and 3rd party engineering teams supporting your lead engineer in the understanding of the test requirements in detail. As part of the team, you will be responsible for the operation of the environmental chassis emissions dyno and the necessary physical activity of pre-check and preparation of vehicle for test, emission test benches, test reporting, including but not limited to the installation and instrumentation of the unit under test. We will be working collaboratively and in conjunction with the laboratory customers. Dependant of customer you may be required to report and provide explanation of the resulting test data. As a core objective you will be involved with your Lead Engineer for the operation of the Environmental Chassis Emissions Dyno with Power Electronics assessment capability. The Chassis Dyno capability within the laboratory is expected to be utilised by the customer and sort after in terms of 3rd party projects, as such you will be engaged with one of the key laboratory capabilities Liaise with customers to derive complete technical test requirements, consult understand and develop test methodology. Operation of facilities and support all processes to defined H&S and other auditable requirements to ISO standards, 16949, 14001 etc Monitor and work with team to transfer knowledge to new team associates where required, derive and deliver familiarisation of equipment for both new and current personnel as required. Core accountability of physical operation and upkeep of facility is held by this position. Skills required: Experience in AVL SCADA, PUMA, CAMEO & ETAS INCA, as applied to a manual and automated engine test facility ICE emissions measurement and initial quality evaluation, both in test bed and chassis dyno applications. Experience in rig/laboratory based technical test and evaluation processes in the field of ICE systems, with a comprehensive understanding of the engineering discipline. Desire to further develop your own and your teams technical understanding in the field. Ability to evaluate and explain test methodologies and facility capabilities. A good understanding of laboratory equipment capability and flexibility. Good activity execution skills. Good planning and programme management skills. Ability to communicate and influence at operational level. Experience working in technically contributing with in an ICE engineering environment.
Apr 17, 2025
Contractor
Our OEM Client based in Leamington, is searching for a Systems Test Engineer to join their team, Inside IR35. This is a 12-month contract position initially until 31st March 2026, with the potential for further extensions. Umbrella Pay Rate: £27.03 per hour. This role is a key to enabling the laboratory and supports the Lead Engineer for the ongoing operation of the Environmental Chassis Emissions Dyno with Power Electronics assessment capability, you will be in direct technical engagement with university academia and 3rd party engineering teams supporting your lead engineer in the understanding of the test requirements in detail. As part of the team, you will be responsible for the operation of the environmental chassis emissions dyno and the necessary physical activity of pre-check and preparation of vehicle for test, emission test benches, test reporting, including but not limited to the installation and instrumentation of the unit under test. We will be working collaboratively and in conjunction with the laboratory customers. Dependant of customer you may be required to report and provide explanation of the resulting test data. As a core objective you will be involved with your Lead Engineer for the operation of the Environmental Chassis Emissions Dyno with Power Electronics assessment capability. The Chassis Dyno capability within the laboratory is expected to be utilised by the customer and sort after in terms of 3rd party projects, as such you will be engaged with one of the key laboratory capabilities Liaise with customers to derive complete technical test requirements, consult understand and develop test methodology. Operation of facilities and support all processes to defined H&S and other auditable requirements to ISO standards, 16949, 14001 etc Monitor and work with team to transfer knowledge to new team associates where required, derive and deliver familiarisation of equipment for both new and current personnel as required. Core accountability of physical operation and upkeep of facility is held by this position. Skills required: Experience in AVL SCADA, PUMA, CAMEO & ETAS INCA, as applied to a manual and automated engine test facility ICE emissions measurement and initial quality evaluation, both in test bed and chassis dyno applications. Experience in rig/laboratory based technical test and evaluation processes in the field of ICE systems, with a comprehensive understanding of the engineering discipline. Desire to further develop your own and your teams technical understanding in the field. Ability to evaluate and explain test methodologies and facility capabilities. A good understanding of laboratory equipment capability and flexibility. Good activity execution skills. Good planning and programme management skills. Ability to communicate and influence at operational level. Experience working in technically contributing with in an ICE engineering environment.
SThree are pleased to announce we're recruiting for a talented Payment and Banking Team Lead to join our excellent team in our office based in Cadworks Office, Glasgow on a permanent basis. Payment/Banking Team Leader role is responsible for ensuring all payments across all SThree Regions are made timely and accurately from accounts payment non trade, employee expenses, manual payments, and payroll working to ensure the highest quality process is in place. Any rejected or refunded payments are captured and worked to an end resolution. Working to ensure effective controls are maintained, implementing a continuous improvement process. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their lifecycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customers' needs and concerns, and that the customers understand Group Technology's plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Ownership of asset management process in region (complying with group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Responsible for local office delivery projects as directed by the Service Delivery Manager. What skills and knowledge are we looking for? Demonstrate expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform advantageous but not critical. Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 17, 2025
Full time
SThree are pleased to announce we're recruiting for a talented Payment and Banking Team Lead to join our excellent team in our office based in Cadworks Office, Glasgow on a permanent basis. Payment/Banking Team Leader role is responsible for ensuring all payments across all SThree Regions are made timely and accurately from accounts payment non trade, employee expenses, manual payments, and payroll working to ensure the highest quality process is in place. Any rejected or refunded payments are captured and worked to an end resolution. Working to ensure effective controls are maintained, implementing a continuous improvement process. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Be responsible for end-to-end ownership of incidents throughout their lifecycle. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customers' needs and concerns, and that the customers understand Group Technology's plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Ownership of asset management process in region (complying with group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action all operational events, alerts, and incidents to the agreed target, ensuring that issues are escalated where appropriate, communicated and recorded. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Responsible for local office delivery projects as directed by the Service Delivery Manager. What skills and knowledge are we looking for? Demonstrate expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform advantageous but not critical. Proven experience in a corporate technology environment. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: 40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of ensuring our advanced systems run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption. - assist in project based work such as migrations, server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights towards strategic initiatives While specific qualifications aren't stipulated here, substantial real-world problem-solving experiences have equipped you well. If all these resonate strongly with who you are professionally-let us help steer your journey forwards into rewarding terrains where every day presents fresh challenges matched by equally refreshing rewards. To apply, please send an up-to-date CV to be considered jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2025
Full time
Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: 40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of ensuring our advanced systems run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption. - assist in project based work such as migrations, server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights towards strategic initiatives While specific qualifications aren't stipulated here, substantial real-world problem-solving experiences have equipped you well. If all these resonate strongly with who you are professionally-let us help steer your journey forwards into rewarding terrains where every day presents fresh challenges matched by equally refreshing rewards. To apply, please send an up-to-date CV to be considered jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you! Immediate Start Available The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background / Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed. The Senior IT Support Engineer Opportunity: A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery. This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies. What your day might look like: + Providing 2nd/3rd line support for Microsoft and Apple environments + Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.) + Delivering infrastructure and cloud projects across server, desktop, and mobile environments + Maintaining excellent relationships with clients through clear communication and proactive support + Escalating and resolving complex issues with internal teams or vendors as required About you: + 5+ years experience in a client-facing, hands-on IT support role + Friendly, professional, and confident with stakeholders at all levels + Passionate about technology and problem-solving + Full UK driving licence and access to a car + Able and willing to pass an enhanced DBS check + Ideally based in Windsor / East Berkshire or nearby Technical Skills: + Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma + Servers: Windows Server 2016 - 2022 + Microsoft 365 Administration (Exchange Online, SharePoint, Teams) + Intune / Mobile Device Management (Apple, Android, Windows) + Active Directory, Group Policy, DNS, DHCP + Hyper-V and/or VMware + Firewalls, VPNs, Routing, NAT, VLANs + RMM tools & remote support platforms + Telephony (VoIP platforms like 3CX, Teams Calling) Desirable skills: + SonicWall configuration and troubleshooting + Clustered Hypervisors (VMware / Hyper-V) + Network switching and topology + Microsoft SQL Server (basic admin) Preferred Qualifications (any of below would be great ): + Microsoft Certified (MCP, MCSA, or equivalent) + SonicWall SNSA/CSSP + Degree or equivalent practical experience You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits. What's on offer: + £32,000 - £35,000 per annum + Hybrid / remote working model + 20 days holiday + public holidays + Contributory pension scheme + Generous mileage allowance for client visits + Supportive and knowledgeable team with opportunities to grow Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 17, 2025
Full time
We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you! Immediate Start Available The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background / Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed. The Senior IT Support Engineer Opportunity: A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery. This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies. What your day might look like: + Providing 2nd/3rd line support for Microsoft and Apple environments + Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.) + Delivering infrastructure and cloud projects across server, desktop, and mobile environments + Maintaining excellent relationships with clients through clear communication and proactive support + Escalating and resolving complex issues with internal teams or vendors as required About you: + 5+ years experience in a client-facing, hands-on IT support role + Friendly, professional, and confident with stakeholders at all levels + Passionate about technology and problem-solving + Full UK driving licence and access to a car + Able and willing to pass an enhanced DBS check + Ideally based in Windsor / East Berkshire or nearby Technical Skills: + Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma + Servers: Windows Server 2016 - 2022 + Microsoft 365 Administration (Exchange Online, SharePoint, Teams) + Intune / Mobile Device Management (Apple, Android, Windows) + Active Directory, Group Policy, DNS, DHCP + Hyper-V and/or VMware + Firewalls, VPNs, Routing, NAT, VLANs + RMM tools & remote support platforms + Telephony (VoIP platforms like 3CX, Teams Calling) Desirable skills: + SonicWall configuration and troubleshooting + Clustered Hypervisors (VMware / Hyper-V) + Network switching and topology + Microsoft SQL Server (basic admin) Preferred Qualifications (any of below would be great ): + Microsoft Certified (MCP, MCSA, or equivalent) + SonicWall SNSA/CSSP + Degree or equivalent practical experience You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits. What's on offer: + £32,000 - £35,000 per annum + Hybrid / remote working model + 20 days holiday + public holidays + Contributory pension scheme + Generous mileage allowance for client visits + Supportive and knowledgeable team with opportunities to grow Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Description: Infrastructure Engineer - We are looking for an experienced Infrastructure engineer to join this public sector organisation to deliver specialist 3rd/4th line support for key technologies including databases, storage, applications, backup and the wider server estate. You will also be required to support the implementation and design of new applications, infrastructure and database solutions. Proactively monitoring overall system performance and technical feedback into the Architectural team is also a key element. Tasks and Responsibilities Technical Support: Ensure availability and performance of infrastructure, applications, platforms, and databases, including data centres, storage, Servers, and backups. Confidentiality and Security: Maintain the confidentiality, security, and integrity of the infrastructure. Incident Management: Facilitate incident, configuration, availability, capacity, continuity, and release management. Strategic Support: Assist the DDaT Infrastructure Manager with strategic direction and contribute to Roadmaps and Technical Strategy. Skills and Experience Microsoft certified qualification Demonstrable significant experience in a 3rd/4th line infrastructure support role VMWare Products configuration and performance management Backup technology configuration and performance management Working with the Architect team to design and configure on-prem and cloud-based solutions for both infrastructure and applications Experience of supporting server deployments activities through a development, design, test and implementation life cycle Enterprise storage solutions such as Dell Isilon or similar Significant demonstrable experience of operating at a 3rd/4th line role in an IT environment ITIL for incident, problem and change management In depth knowledge of Microsoft Server PowerShell Scripting In-depth knowledge of M365 Exchange Online, Teams and Intune Virtualisation technologies such as Citrix or similar 53688.0/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Apr 17, 2025
Full time
Job Description: Infrastructure Engineer - We are looking for an experienced Infrastructure engineer to join this public sector organisation to deliver specialist 3rd/4th line support for key technologies including databases, storage, applications, backup and the wider server estate. You will also be required to support the implementation and design of new applications, infrastructure and database solutions. Proactively monitoring overall system performance and technical feedback into the Architectural team is also a key element. Tasks and Responsibilities Technical Support: Ensure availability and performance of infrastructure, applications, platforms, and databases, including data centres, storage, Servers, and backups. Confidentiality and Security: Maintain the confidentiality, security, and integrity of the infrastructure. Incident Management: Facilitate incident, configuration, availability, capacity, continuity, and release management. Strategic Support: Assist the DDaT Infrastructure Manager with strategic direction and contribute to Roadmaps and Technical Strategy. Skills and Experience Microsoft certified qualification Demonstrable significant experience in a 3rd/4th line infrastructure support role VMWare Products configuration and performance management Backup technology configuration and performance management Working with the Architect team to design and configure on-prem and cloud-based solutions for both infrastructure and applications Experience of supporting server deployments activities through a development, design, test and implementation life cycle Enterprise storage solutions such as Dell Isilon or similar Significant demonstrable experience of operating at a 3rd/4th line role in an IT environment ITIL for incident, problem and change management In depth knowledge of Microsoft Server PowerShell Scripting In-depth knowledge of M365 Exchange Online, Teams and Intune Virtualisation technologies such as Citrix or similar 53688.0/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Role: 3rd Line Support - Technical Support Advisor Location: Crawley Hours: Monday - Friday Pay: 45,000 - 48,000 per annum (DOE) Clearline Recruitment is hiring on behalf of our client for an experienced 3rd Line Support Engineer with a strong MSP background. This is a fantastic opportunity for someone looking to step into a team leader-style role, acting as the technical right hand to the business. The Requirements: 10+ years in IT support, ideally in an MSP environment Strong expertise in Microsoft technologies, servers, and infrastructure Proficient in Windows OS, Office 365, Active Directory, Exchange Skilled in networking (Meraki, HPE, Cisco), virtualization, backups, and firewalls Excellent problem-solving skills with a leadership mindset The Role: Ensure efficient management of assigned tickets while keeping the system well-organized and current. Respond to phone calls promptly, meeting set response times and personal call objectives. Troubleshoot, log, and resolve faults and service requests, escalating where necessary while keeping customers informed. Identify issues requiring on-site support and coordinate with the Field Engineering team as needed. Work closely with the Technical Lead to facilitate smooth project transitions into operational workflows. Conduct in-depth investigations into root causes of issues and implement effective resolutions. Provide timely updates to management regarding unresolved faults or service level target breaches. Adhere to and support the continuous improvement of company quality systems and procedures. Champion best practices and drive ongoing service enhancements within the team. Play an active role in ensuring the success and efficiency of service operations and overall business performance. If you're keen to join an exceptional team who can offer an excellent working environment, then please apply to this 3rd Line Support role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm.
Apr 17, 2025
Full time
Role: 3rd Line Support - Technical Support Advisor Location: Crawley Hours: Monday - Friday Pay: 45,000 - 48,000 per annum (DOE) Clearline Recruitment is hiring on behalf of our client for an experienced 3rd Line Support Engineer with a strong MSP background. This is a fantastic opportunity for someone looking to step into a team leader-style role, acting as the technical right hand to the business. The Requirements: 10+ years in IT support, ideally in an MSP environment Strong expertise in Microsoft technologies, servers, and infrastructure Proficient in Windows OS, Office 365, Active Directory, Exchange Skilled in networking (Meraki, HPE, Cisco), virtualization, backups, and firewalls Excellent problem-solving skills with a leadership mindset The Role: Ensure efficient management of assigned tickets while keeping the system well-organized and current. Respond to phone calls promptly, meeting set response times and personal call objectives. Troubleshoot, log, and resolve faults and service requests, escalating where necessary while keeping customers informed. Identify issues requiring on-site support and coordinate with the Field Engineering team as needed. Work closely with the Technical Lead to facilitate smooth project transitions into operational workflows. Conduct in-depth investigations into root causes of issues and implement effective resolutions. Provide timely updates to management regarding unresolved faults or service level target breaches. Adhere to and support the continuous improvement of company quality systems and procedures. Champion best practices and drive ongoing service enhancements within the team. Play an active role in ensuring the success and efficiency of service operations and overall business performance. If you're keen to join an exceptional team who can offer an excellent working environment, then please apply to this 3rd Line Support role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm.
Town & Country Housing Group
Tunbridge Wells, Kent
To lead the technical delivery of IT infrastructure-related projects and provide 3rd line technical support within the IT team. To inspire colleagues and drive change and innovation through technology. Define and develop solutions based on complex requirements.
Apr 16, 2025
Full time
To lead the technical delivery of IT infrastructure-related projects and provide 3rd line technical support within the IT team. To inspire colleagues and drive change and innovation through technology. Define and develop solutions based on complex requirements.
Infrastructure Engineer Location: London (City) / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role at a leading consultancy firm, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
Apr 16, 2025
Full time
Infrastructure Engineer Location: London (City) / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role at a leading consultancy firm, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
Infrastructure Engineer Location: Oxford / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
Apr 16, 2025
Full time
Infrastructure Engineer Location: Oxford / Hybrid working (2 days in office per week) Are you an IT Support Analyst looking for progression into an Infrastructure Engineer role? Do you have experience with Networking, Infrastructure and Security? In this role, you'll be a key part of a collaborative, forward-thinking team, ensuring the reliability, security, and efficiency of their infrastructure-spanning cloud, on-premise systems, and collaboration tools. This is a hybrid role with flexibility to work from home 3 days a week, and occasional travel to their European offices. Key Responsibilities This role will cover a broad range of duties including maintaining Networks, Infrastructure and Security whilst also providing some user facing 2nd line support when required. You will be working as part of a small team supporting a number of offices across Europe in a role that will involve lots of projects. 3rd Line Infrastructure support Maintain physical and virtual environments (Windows & Linux) Administer VMware ESXi-based systems Oversee endpoint device deployment and laptop imaging Manage Meraki network devices (SD-WAN, Switches, Firewalls, Wi-Fi) Manage Microsoft Azure and Active Directory (cloud & on-prem) Security & Compliance Experience & Knowledge 2-3 years' experience in a similar infrastructure or 2nd line support role Proficient in Microsoft Active Directory and Windows Server (Apply online only Experience with Linux (beneficial) Experience with VMware and Meraki networking solutions Familiarity with Azure services Understanding of IT security tools and practices This role offers an abundance of training opportunities and a great bonus scheme. Please apply if you'd like to find out more!
An exciting opportunity has arisen for Control Systems Engineers to join a team based in Wiltshire. They specialise in delivering full turnkey assembly lines for the global Automotive market with wealth of experience and expertise. With a knowledgeable team and a commitment to utilising the newest technologies in simulation and virtual commissioning, they support one of the main Automotive manufacturers in their pursuit of manufacturing excellence. Control Systems Engineer £35,000 - £55,000 + Annual Bonus, 6% company pension, 27 days holiday Opportunity available for Senior Engineers to £65k Continuous & planned personal development. Home Counties based. Ref: 22905 Control Engineer The Role: Design, deliver & validate complex equipment or processes Electrical controls/concept design including functional design specification, safety requirements specification, cause & effect matrix, safety block diagram Software design including the specification & production of software/configuration deliverables for e.g. PLC/HMI/Drives/3rd party equipment Combining strong technical skills with a logical problem-solving approach to deliver smart, creative, best-value solutions Maintenance of the technical construction file Commissioning, FAT and SAT at customer facilities Apply industry standards and best practice Control Systems Engineer The Person: Degree or equivalent in Electrical Engineering/Mechatronics or minimum 2 years experience Good understanding of control system design and implementation principles Electrical engineering/controls hardware concept design, not just PLC software Experience of PLC programming, HMI design is a must Knowledge of Siemens, Allen Bradley, Omron PLCs & Proface HMIs preferable Experience with AutoCAD Electrical/EPlan Knowledge of robot programming desirable Knowledge of NEC standards desirable Role requires a high level of flexibility as, depending on the project, work may be in the office or at customer sites. You should expect to spend 30-40% of your time on site completing commissioning work. Current projects are based in Ohio, Sunderland and Bicester Located in Home Counties, this role would be commutable from within and around Oxford, Swindon, Reading, High Wycombe & Thame.
Apr 16, 2025
Full time
An exciting opportunity has arisen for Control Systems Engineers to join a team based in Wiltshire. They specialise in delivering full turnkey assembly lines for the global Automotive market with wealth of experience and expertise. With a knowledgeable team and a commitment to utilising the newest technologies in simulation and virtual commissioning, they support one of the main Automotive manufacturers in their pursuit of manufacturing excellence. Control Systems Engineer £35,000 - £55,000 + Annual Bonus, 6% company pension, 27 days holiday Opportunity available for Senior Engineers to £65k Continuous & planned personal development. Home Counties based. Ref: 22905 Control Engineer The Role: Design, deliver & validate complex equipment or processes Electrical controls/concept design including functional design specification, safety requirements specification, cause & effect matrix, safety block diagram Software design including the specification & production of software/configuration deliverables for e.g. PLC/HMI/Drives/3rd party equipment Combining strong technical skills with a logical problem-solving approach to deliver smart, creative, best-value solutions Maintenance of the technical construction file Commissioning, FAT and SAT at customer facilities Apply industry standards and best practice Control Systems Engineer The Person: Degree or equivalent in Electrical Engineering/Mechatronics or minimum 2 years experience Good understanding of control system design and implementation principles Electrical engineering/controls hardware concept design, not just PLC software Experience of PLC programming, HMI design is a must Knowledge of Siemens, Allen Bradley, Omron PLCs & Proface HMIs preferable Experience with AutoCAD Electrical/EPlan Knowledge of robot programming desirable Knowledge of NEC standards desirable Role requires a high level of flexibility as, depending on the project, work may be in the office or at customer sites. You should expect to spend 30-40% of your time on site completing commissioning work. Current projects are based in Ohio, Sunderland and Bicester Located in Home Counties, this role would be commutable from within and around Oxford, Swindon, Reading, High Wycombe & Thame.
Infrastructure Engineer required by an expanding professional services firm based near Fenchurch Street Station, London paying upto 60k . It is an on prem/office based role working in an IT Department of 5 supporting 170 users spread across 7 global offices. One of the upcoming projects is upgrading/migrating to 2022 Servers migrating the AD from 2016 to 2022. Ideally you will have the ability to write PowerShell scripts and have experience of supporting SQL Servers. This role is for and 3rd/4th Line Engineer/ Wintel Infrastructure Engineer role for someone who is passionate about technology with a proven track record of the following skills, this should be detailed within your CV Active Directory SQL Databases Windows Servers 2016/2019/2022 Group Policy PowerShell scripting & automation. Virtualisation - VMware, Hyper-V Troubleshoot networking issues DNS, DHCP, VPN, VLANs, firewalls Monitoring tools (e.g., PRTG, SolarWinds Desirable Cloud technologies (Azure, AWS) MDM InTune Cyber Essentials, NIST The firm are bringing their IT department back in house as it has been outsourced to an MSP, the MSP will still be on hand for further support and back up, there are some very exciting upcoming projects to be involved in
Apr 16, 2025
Full time
Infrastructure Engineer required by an expanding professional services firm based near Fenchurch Street Station, London paying upto 60k . It is an on prem/office based role working in an IT Department of 5 supporting 170 users spread across 7 global offices. One of the upcoming projects is upgrading/migrating to 2022 Servers migrating the AD from 2016 to 2022. Ideally you will have the ability to write PowerShell scripts and have experience of supporting SQL Servers. This role is for and 3rd/4th Line Engineer/ Wintel Infrastructure Engineer role for someone who is passionate about technology with a proven track record of the following skills, this should be detailed within your CV Active Directory SQL Databases Windows Servers 2016/2019/2022 Group Policy PowerShell scripting & automation. Virtualisation - VMware, Hyper-V Troubleshoot networking issues DNS, DHCP, VPN, VLANs, firewalls Monitoring tools (e.g., PRTG, SolarWinds Desirable Cloud technologies (Azure, AWS) MDM InTune Cyber Essentials, NIST The firm are bringing their IT department back in house as it has been outsourced to an MSP, the MSP will still be on hand for further support and back up, there are some very exciting upcoming projects to be involved in
3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 15, 2025
Full time
3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
Job Description: 55,000 - 60,000 per annum Network Engineer Opportunity to gain SC Clearance Location: Onsite in Bracknell Our purpose is to make the world more sustainable by building trust in society through innovation. As a DJSC 3rd Line Senior Network Engineer you will contribute to this by joining a multi-skilled, multi-disciplinary team working collaboratively across multiple services within a shared Environment. Your role will involve: Providing operational support to a large enterprise network that runs 24/7 across two data centres and remote offices throughout the UK. You will collaborate with the rest of the team to maintain on premise networks to support BAU activities, perform network configuration changes, upgrades and liaise with third parties and other internal teams as well as our end customer. You will also have the opportunity to be involved in project-based work, as you will be working closely with the project delivery team. Additionally, you will provide technical direction and mentoring to the 2nd line network team. Your transferable skills and experience: Solid understanding and working knowledge of core routing and switching at CCNA/CCNP level Hands-on experiencing in troubleshooting enterprise networks Solid understanding of IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols) Solid understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree) Experience with firewalls - Cisco Firepower, Cisco ASA and related features (ASDM, ACLs, IPSEC VPNs) Experience working with Cisco Catalyst switches, Cisco Nexus switches, Cisco ISR and ASR routers, and Cisco ISE Understanding of network-level encryption Strong experience with Juniper leaves spines and switches F5 Load Balancers Cisco ISE Appliance Catapans Company Benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP
Apr 15, 2025
Full time
Job Description: 55,000 - 60,000 per annum Network Engineer Opportunity to gain SC Clearance Location: Onsite in Bracknell Our purpose is to make the world more sustainable by building trust in society through innovation. As a DJSC 3rd Line Senior Network Engineer you will contribute to this by joining a multi-skilled, multi-disciplinary team working collaboratively across multiple services within a shared Environment. Your role will involve: Providing operational support to a large enterprise network that runs 24/7 across two data centres and remote offices throughout the UK. You will collaborate with the rest of the team to maintain on premise networks to support BAU activities, perform network configuration changes, upgrades and liaise with third parties and other internal teams as well as our end customer. You will also have the opportunity to be involved in project-based work, as you will be working closely with the project delivery team. Additionally, you will provide technical direction and mentoring to the 2nd line network team. Your transferable skills and experience: Solid understanding and working knowledge of core routing and switching at CCNA/CCNP level Hands-on experiencing in troubleshooting enterprise networks Solid understanding of IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols) Solid understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree) Experience with firewalls - Cisco Firepower, Cisco ASA and related features (ASDM, ACLs, IPSEC VPNs) Experience working with Cisco Catalyst switches, Cisco Nexus switches, Cisco ISR and ASR routers, and Cisco ISE Understanding of network-level encryption Strong experience with Juniper leaves spines and switches F5 Load Balancers Cisco ISE Appliance Catapans Company Benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP
IDAM Engineer Contract onsite in Cheltenham Day rate: 450 - 550 per day inside IR35 This contract role will require you undergo security clearance prior to commencement of the role. Our client is looking for an experienced IDAM Engineer to work as part of a dedicated Identity and Access Management (IdAM) Live Services team in maintaining and monitoring key components of the Identity Infrastructure. Ensure all supported components provide the level of availability and capacity as required. Provide subject matter expertise in various areas and contribute to a continuous service improvement ethos within the team. The role will also be required to provide technical support to various project streams. Engage with external suppliers ensuring the organisation receives value from these relationships. Responsibilities Provide support to Windows Active Directory Domain Services and security infrastructure in a varied and growing IT environment. Liaise with other teams in both the Support and Project areas to progress and implement changes and tasks. Provide 2nd and 3rd line support of the Active Directory Domain Services in all corporate environments and provide support for Privileged User Account Management and corporate IdAM solutions. Respond with 2nd and 3rd line support for incidents and IT service requests; take ownership of problems and resolve calls logged with the team. Assist with proactive monitoring and daily checks to avert incidents. Follow the corporate change process and ensure implementation of changes in accordance with processes. Help to maintain the integrity of the Identity Management services; follow industry standards and recommended designs and best practices by vendors such as Microsoft. Due to the demands and fast paced environment there may be occasions to work outside of normal working hours in support of, for example disaster recovery tests or critical project changes. Experience Minimum of 3 years+ experience and certification in administering Windows Server infrastructure hosting environment (2008/2012/2016/2019). Working experience of administering Linux Systems. Experience of working with Two Factor Authentication (RSA) and PKI/Certificate technologies. Working knowledge of PowerShell and experience in developing automated processes. Experience administering DNS and DHCP. Good working knowledge of firewalls and network protocols. Knowledge of system security, system integration principles and technologies. Disaster recovery planning and testing. Experience installing, upgrading and/or managing Forefront Identity Manager/Microsoft Identity Manager. As an organisation and as a team, Guidant Global are committed to fostering an equitable, diverse and inclusive workplace, where every employee and contractor feels valued and empowered throughout their time with us. We actively seek to recruit talent from all backgrounds, and to draw on a rich blend of experiences, perspectives and creativity. We believe that when people are respected and included, they are motivated to bring their best and whole selves to work, leading to innovative solutions and exceptional outcomes for all parties
Apr 14, 2025
Contractor
IDAM Engineer Contract onsite in Cheltenham Day rate: 450 - 550 per day inside IR35 This contract role will require you undergo security clearance prior to commencement of the role. Our client is looking for an experienced IDAM Engineer to work as part of a dedicated Identity and Access Management (IdAM) Live Services team in maintaining and monitoring key components of the Identity Infrastructure. Ensure all supported components provide the level of availability and capacity as required. Provide subject matter expertise in various areas and contribute to a continuous service improvement ethos within the team. The role will also be required to provide technical support to various project streams. Engage with external suppliers ensuring the organisation receives value from these relationships. Responsibilities Provide support to Windows Active Directory Domain Services and security infrastructure in a varied and growing IT environment. Liaise with other teams in both the Support and Project areas to progress and implement changes and tasks. Provide 2nd and 3rd line support of the Active Directory Domain Services in all corporate environments and provide support for Privileged User Account Management and corporate IdAM solutions. Respond with 2nd and 3rd line support for incidents and IT service requests; take ownership of problems and resolve calls logged with the team. Assist with proactive monitoring and daily checks to avert incidents. Follow the corporate change process and ensure implementation of changes in accordance with processes. Help to maintain the integrity of the Identity Management services; follow industry standards and recommended designs and best practices by vendors such as Microsoft. Due to the demands and fast paced environment there may be occasions to work outside of normal working hours in support of, for example disaster recovery tests or critical project changes. Experience Minimum of 3 years+ experience and certification in administering Windows Server infrastructure hosting environment (2008/2012/2016/2019). Working experience of administering Linux Systems. Experience of working with Two Factor Authentication (RSA) and PKI/Certificate technologies. Working knowledge of PowerShell and experience in developing automated processes. Experience administering DNS and DHCP. Good working knowledge of firewalls and network protocols. Knowledge of system security, system integration principles and technologies. Disaster recovery planning and testing. Experience installing, upgrading and/or managing Forefront Identity Manager/Microsoft Identity Manager. As an organisation and as a team, Guidant Global are committed to fostering an equitable, diverse and inclusive workplace, where every employee and contractor feels valued and empowered throughout their time with us. We actively seek to recruit talent from all backgrounds, and to draw on a rich blend of experiences, perspectives and creativity. We believe that when people are respected and included, they are motivated to bring their best and whole selves to work, leading to innovative solutions and exceptional outcomes for all parties
Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to 35,000 Per Annum + Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess: Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows Server Proficiency with Active Directory, SSO/SAML, and PKI implementation Experience with Microsoft 365 suite including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified engineer What They Offer Hybrid working model (minimum 3 days in office) 9-day fortnight schedule Comprehensive healthcare package Income protection and life assurance 25 days holiday (increasing with service) Professional development opportunities Award-winning workplace culture The Company A top 25 Microsoft partner specialising in comprehensive project management services, delivering excellence and driving successful outcomes for businesses worldwide. With our innovative thinking, expertise, and collaborative approach, we seamlessly integrate into our clients' teams, aligning our solutions with their goals to achieve competitive advantage and maximum ROI. Join their dynamic team and be part of a transformative journey, shaping the future of corporate success through project excellence.
Apr 14, 2025
Full time
Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to 35,000 Per Annum + Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess: Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows Server Proficiency with Active Directory, SSO/SAML, and PKI implementation Experience with Microsoft 365 suite including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified engineer What They Offer Hybrid working model (minimum 3 days in office) 9-day fortnight schedule Comprehensive healthcare package Income protection and life assurance 25 days holiday (increasing with service) Professional development opportunities Award-winning workplace culture The Company A top 25 Microsoft partner specialising in comprehensive project management services, delivering excellence and driving successful outcomes for businesses worldwide. With our innovative thinking, expertise, and collaborative approach, we seamlessly integrate into our clients' teams, aligning our solutions with their goals to achieve competitive advantage and maximum ROI. Join their dynamic team and be part of a transformative journey, shaping the future of corporate success through project excellence.
We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation s IT Service Management (ITSM) platform (HALO), including administration, configuration, and continuous improvement of core modules such as Incident, Request, Change, Problem, and Configuration Management. Act as the internal lead for IT operations, providing oversight and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with SLAs, managing ticket queues and ensuring incidents are resolved in a timely manner. • Proactively identify and mitigate potential SLA breaches through regular reviews of system performance and troubleshooting incidents. • Develop and implement corrective actions for downtime or service unavailability, ensuring compliance with contractual obligations and maintaining uptime targets (e.g., 99.8% system availability). Team Leadership and Development: • Lead and mentor 1st, 2nd, and 3rd line support teams, providing technical guidance, coaching, and performance feedback. • Conduct regular training sessions to improve team skills in troubleshooting, technical processes, and customer service. • Foster a collaborative working environment that encourages knowledge sharing and continuous improvement. Incident and Change Management: • Act as the point of contact for major incidents, overseeing the resolution process and ensuring stakeholders are kept informed throughout the lifecycle of incidents. • Manage the change management process, ensuring all planned changes are carefully evaluated, approved, and properly communicated to affected stakeholders. • Ensure that all incidents, changes, and requests are tracked and properly documented for reporting purposes. User Management and Security: Initially required to establish a working Security group for the business and subsequently to own the implementation and processes within ITSM. Oversee user account management processes for systems like Microsoft O365, ensuring proper account provisioning, modification, and deactivation. Ensure that security protocols such as Zero Trust are enforced and that sensitive information is handled in accordance with company policies and compliance requirements. Facilitate regular reviews of access controls, permissions, and security posture. System Maintenance and Performance Optimisation: • Manage the scheduling and execution of preventive maintenance activities, including updates, patches, and hardware replacements. Project Management and System Configuration: • Collaborate with the project teams to assist with resource planning and own the assignment of tasks relative to the department and to meet agreed delivery dates for clients. Stakeholder Management: • Work closely with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business Minded and Continuous Improvement: • Actively drive improvements in IT service delivery, identifying areas of inefficiency or underperformance and implementing solutions. • Participate in business initiatives contributing to revenue growth, operational excellence, and customer satisfaction. • Keep up to date with new technologies and industry best practices, recommending their adoption to improve service quality and operational efficiency. Qualifications: Strong leadership and team management skills. Excellent communication, problem-solving, and organisational skills. ITIL 4 Foundation or equivalent service management certification. A minimum of 5+ years of experience in IT support or service operations management. Good understanding of IT infrastructure, systems, and applications, as well as experience with security frameworks (e.g., Zero Trust). Strong understanding of cybersecurity principles (e.g., Cyber Essentials, CompTIA Security+). Ability to manage complex technical issues while maintaining a focus on customer service and business needs. An understanding and interest in audio-visual systems, including Digital Signage. Good knowledge of ISO 27001 and other relevant information security standards, with a proven track record of implementing and maintaining security management systems in compliance with ISO standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner) Service Desk Institute (SDI) certification or similar, to reinforce user-centric service delivery. Awareness of ISO9001 / ISO27001 or similar frameworks. Exposure to tools and project delivery methodologies (e.g., PRINCE2 Foundation, Lean practitioner, AgilePM Foundation). Working Hours: Monday - Friday 08:30 - 17:30 Excellent company benefits
Apr 14, 2025
Full time
We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation s IT Service Management (ITSM) platform (HALO), including administration, configuration, and continuous improvement of core modules such as Incident, Request, Change, Problem, and Configuration Management. Act as the internal lead for IT operations, providing oversight and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with SLAs, managing ticket queues and ensuring incidents are resolved in a timely manner. • Proactively identify and mitigate potential SLA breaches through regular reviews of system performance and troubleshooting incidents. • Develop and implement corrective actions for downtime or service unavailability, ensuring compliance with contractual obligations and maintaining uptime targets (e.g., 99.8% system availability). Team Leadership and Development: • Lead and mentor 1st, 2nd, and 3rd line support teams, providing technical guidance, coaching, and performance feedback. • Conduct regular training sessions to improve team skills in troubleshooting, technical processes, and customer service. • Foster a collaborative working environment that encourages knowledge sharing and continuous improvement. Incident and Change Management: • Act as the point of contact for major incidents, overseeing the resolution process and ensuring stakeholders are kept informed throughout the lifecycle of incidents. • Manage the change management process, ensuring all planned changes are carefully evaluated, approved, and properly communicated to affected stakeholders. • Ensure that all incidents, changes, and requests are tracked and properly documented for reporting purposes. User Management and Security: Initially required to establish a working Security group for the business and subsequently to own the implementation and processes within ITSM. Oversee user account management processes for systems like Microsoft O365, ensuring proper account provisioning, modification, and deactivation. Ensure that security protocols such as Zero Trust are enforced and that sensitive information is handled in accordance with company policies and compliance requirements. Facilitate regular reviews of access controls, permissions, and security posture. System Maintenance and Performance Optimisation: • Manage the scheduling and execution of preventive maintenance activities, including updates, patches, and hardware replacements. Project Management and System Configuration: • Collaborate with the project teams to assist with resource planning and own the assignment of tasks relative to the department and to meet agreed delivery dates for clients. Stakeholder Management: • Work closely with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business Minded and Continuous Improvement: • Actively drive improvements in IT service delivery, identifying areas of inefficiency or underperformance and implementing solutions. • Participate in business initiatives contributing to revenue growth, operational excellence, and customer satisfaction. • Keep up to date with new technologies and industry best practices, recommending their adoption to improve service quality and operational efficiency. Qualifications: Strong leadership and team management skills. Excellent communication, problem-solving, and organisational skills. ITIL 4 Foundation or equivalent service management certification. A minimum of 5+ years of experience in IT support or service operations management. Good understanding of IT infrastructure, systems, and applications, as well as experience with security frameworks (e.g., Zero Trust). Strong understanding of cybersecurity principles (e.g., Cyber Essentials, CompTIA Security+). Ability to manage complex technical issues while maintaining a focus on customer service and business needs. An understanding and interest in audio-visual systems, including Digital Signage. Good knowledge of ISO 27001 and other relevant information security standards, with a proven track record of implementing and maintaining security management systems in compliance with ISO standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner) Service Desk Institute (SDI) certification or similar, to reinforce user-centric service delivery. Awareness of ISO9001 / ISO27001 or similar frameworks. Exposure to tools and project delivery methodologies (e.g., PRINCE2 Foundation, Lean practitioner, AgilePM Foundation). Working Hours: Monday - Friday 08:30 - 17:30 Excellent company benefits
Role: Senior IT Specialist Location: Manchester City Centre (On-site) Salary: 50,000 - 65,000 DOE Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client in the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester. As a Senior IT Specialist, you'll play a key role in delivering exceptional technical support to a global internal user base of over 1,000 staff. You'll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations. Benefits: 20 days holiday, plus bank holidays (3 extra days off aligned globally) Health & Wellbeing plans including life insurance, dental and eyecare etc Corporate Gym rates, cycle to work scheme Annual performance and pay reviews Certificate funding to grow your experience A chance to travel to their offices overseas (Austin, USA) A high-tech forward-thinking, creative work environment Work with passionate, expert-level team working on cutting-edge projects Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc. What we're looking for: A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues Ability to solve complex escalations / major incidents A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line) Willingness and flexibility to travel internationally as part of the role Excellent troubleshooting and communication skills A passion for technology and a proactive, solution-oriented mindset Previous experience working within the gaming industry would be highly desired! Technical abilities: Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud - Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity - Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment - please apply for immediate consideration. Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 14, 2025
Full time
Role: Senior IT Specialist Location: Manchester City Centre (On-site) Salary: 50,000 - 65,000 DOE Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client in the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester. As a Senior IT Specialist, you'll play a key role in delivering exceptional technical support to a global internal user base of over 1,000 staff. You'll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations. Benefits: 20 days holiday, plus bank holidays (3 extra days off aligned globally) Health & Wellbeing plans including life insurance, dental and eyecare etc Corporate Gym rates, cycle to work scheme Annual performance and pay reviews Certificate funding to grow your experience A chance to travel to their offices overseas (Austin, USA) A high-tech forward-thinking, creative work environment Work with passionate, expert-level team working on cutting-edge projects Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc. What we're looking for: A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues Ability to solve complex escalations / major incidents A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line) Willingness and flexibility to travel internationally as part of the role Excellent troubleshooting and communication skills A passion for technology and a proactive, solution-oriented mindset Previous experience working within the gaming industry would be highly desired! Technical abilities: Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud - Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity - Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment - please apply for immediate consideration. Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
