Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
Dec 03, 2024
Full time
Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
The opportunity: Technical Architect required to work on an innovative platform project providing holistic AI solutions to our internal and external audiences. This is a complex and rewarding technical architecture role covering everything from IAM through to API design through to MDM. It will require significant core architecture experience and requires a level of pragmatism and consideration when making key design decisions, considering all the trade-offs, and being able to communicate direction and reasoning to our engineers and the with the wider senior stakeholders. The architecture role covers the application, integration, and data domains. You will need demonstrable experience of spearheading software architecture within fast-paced teams. You will need significant experience in designing for NFRs as well as functional requirements. As well as general software architecture skills, you will need specific experience with application and infrastructure architecture components in GCP, including serverless and containerised environments. What you'll be doing: The successful candidate will be one of four technical architects responsible for the continued architecture and improvement of our platform. Your role will involve a large amount of technical architecture across the integration, application, and data model domains. You should be familiar with API design, data model design, designing for NFRs/quality attributes and making informed decisions about the architecture of the platform, considering all trade-offs and demonstrating reasoning for your decisions and directions. This is not a role for someone who doesn't also love development. Whilst we have a team of engineers, you should be from a hands-on development background, and still hold the ability to read and peer-review the code of others. You need to be a great communicator: the role will include direct interaction with our clients, who include both technical and non-technical colleagues. We keep our knowledge relevant by continually looking for fresh technologies and innovative ideas, and sharing what we've learned with the team. As an architect you would be expected to exemplify this. What we want from you: Experience and knowledge of common GCP serverless components and how these are assembled to provide robust, highly-available and performant solutions Significant experience in designing (and documenting) architectures and applications in GCP, handling a wide range of technical and non-technical constraints/NFRs/Quality Attributes Significant experience with making key design decisions/architecture decision records, considering all trade-offs, and communicating decisions with reasoning and justification to a wide range of stakeholders Significant experience in API design, documentation, and versioning, including the implementation of common GCP components Experience leading a development team from a design and technical ownership perspective In-depth knowledge of application architecture in GCP, including an understanding of appropriate technologies and patterns for a given use case Experience with estimating large-scale architecture change, identifying key risks and dependencies, forming a priorities roadmap and informing a programme/project plan In-depth knowledge and experience with designing applications in a containerised environment Hands-on development experience, ideally in Python, and familiarity with complex enterprise software and its challenges Experience of designing software to run in a multi-tenant environment Experience with data model design, simplification and standardisation Experience within complex and highly-integrated architectures comprising of disparate and 3rd party systems Written, spoken and diagrammatic communication skills, with the ability to convey technical and abstract principles Automation and quality-first mindset, including Infrastructure-as-Code languages (e.g. CloudFormation, Terraform) and advocating developer quality through unit testing, code reviews and automated tooling. If you know some of this, even better: C4 Model for Software Architecture Applying DevOps principles The application of AI (in the context of model abilities and use cases) Headless architectures, and how these interact with the BE Python, React, TypeScript, JavaScript, Java CI/CD pipeline creation and maintenance Diagrams-as-code What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day: Connect Meaningfully Inspire Creatively Include Purposefully Approach Positively Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
Dec 03, 2024
Full time
The opportunity: Technical Architect required to work on an innovative platform project providing holistic AI solutions to our internal and external audiences. This is a complex and rewarding technical architecture role covering everything from IAM through to API design through to MDM. It will require significant core architecture experience and requires a level of pragmatism and consideration when making key design decisions, considering all the trade-offs, and being able to communicate direction and reasoning to our engineers and the with the wider senior stakeholders. The architecture role covers the application, integration, and data domains. You will need demonstrable experience of spearheading software architecture within fast-paced teams. You will need significant experience in designing for NFRs as well as functional requirements. As well as general software architecture skills, you will need specific experience with application and infrastructure architecture components in GCP, including serverless and containerised environments. What you'll be doing: The successful candidate will be one of four technical architects responsible for the continued architecture and improvement of our platform. Your role will involve a large amount of technical architecture across the integration, application, and data model domains. You should be familiar with API design, data model design, designing for NFRs/quality attributes and making informed decisions about the architecture of the platform, considering all trade-offs and demonstrating reasoning for your decisions and directions. This is not a role for someone who doesn't also love development. Whilst we have a team of engineers, you should be from a hands-on development background, and still hold the ability to read and peer-review the code of others. You need to be a great communicator: the role will include direct interaction with our clients, who include both technical and non-technical colleagues. We keep our knowledge relevant by continually looking for fresh technologies and innovative ideas, and sharing what we've learned with the team. As an architect you would be expected to exemplify this. What we want from you: Experience and knowledge of common GCP serverless components and how these are assembled to provide robust, highly-available and performant solutions Significant experience in designing (and documenting) architectures and applications in GCP, handling a wide range of technical and non-technical constraints/NFRs/Quality Attributes Significant experience with making key design decisions/architecture decision records, considering all trade-offs, and communicating decisions with reasoning and justification to a wide range of stakeholders Significant experience in API design, documentation, and versioning, including the implementation of common GCP components Experience leading a development team from a design and technical ownership perspective In-depth knowledge of application architecture in GCP, including an understanding of appropriate technologies and patterns for a given use case Experience with estimating large-scale architecture change, identifying key risks and dependencies, forming a priorities roadmap and informing a programme/project plan In-depth knowledge and experience with designing applications in a containerised environment Hands-on development experience, ideally in Python, and familiarity with complex enterprise software and its challenges Experience of designing software to run in a multi-tenant environment Experience with data model design, simplification and standardisation Experience within complex and highly-integrated architectures comprising of disparate and 3rd party systems Written, spoken and diagrammatic communication skills, with the ability to convey technical and abstract principles Automation and quality-first mindset, including Infrastructure-as-Code languages (e.g. CloudFormation, Terraform) and advocating developer quality through unit testing, code reviews and automated tooling. If you know some of this, even better: C4 Model for Software Architecture Applying DevOps principles The application of AI (in the context of model abilities and use cases) Headless architectures, and how these interact with the BE Python, React, TypeScript, JavaScript, Java CI/CD pipeline creation and maintenance Diagrams-as-code What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day: Connect Meaningfully Inspire Creatively Include Purposefully Approach Positively Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
3rd Line Support Engineer My client is seeking to recruit a highly skilled 3rd Line Support Engineer As part of the operations team, the Support Engineer will play a key role in providing advanced technical support and maintaining the operational integrity of IT systems, infrastructure, and telecommunications. The Support Engineer will provide expert-level support for complex technical issues escalated beyond the first and second line. This role involves systems administration, troubleshooting infrastructure problems, ensuring compliance with security policies, and collaborating with external vendors to resolve technical challenges. Key Responsibilities Provide advanced troubleshooting for IT systems, telecoms, and infrastructure issues. Administer and monitor IT systems, ensuring operational efficiency and security. Manage and resolve complex incidents, problems, and requests in a timely manner. Maintain security standards and configure access rights for users. Proactively monitor data storage solutions and manage resource allocation. Document and maintain procedures and configurations for infrastructure and hardware. Work with third-party providers to resolve issues and evaluate new or replacement hardware. Contribute to the development and implementation of IT policies and procedures. Provide configuration support for software products and ensure effective operation for end-users. Collaborate with internal teams to manage system performance and optimise functionality. Manage application packaging, automation, and software compatibility testing. Ensure business continuity through disaster recovery and continuity planning. Support the Incident Manager in resolving technical faults and liaise with security teams to manage risks. Technically the Support Engineer will possess the following: Proven experience in IT systems administration in a multi-supplier environment. Strong understanding of IT infrastructure, networking principles, and cloud technologies including Azure, M365, Sharepoint In-depth technical knowledge of Microsoft Technologies, VMware, Oracle, SQL, and software packaging. Experience managing IT security standards and configuring access control. Ability to work under pressure, managing multiple priorities and unexpected issues. Strong problem-solving skills with the ability to resolve complex technical issues. ITIL V4 Foundation certification preferred.
Dec 03, 2024
Full time
3rd Line Support Engineer My client is seeking to recruit a highly skilled 3rd Line Support Engineer As part of the operations team, the Support Engineer will play a key role in providing advanced technical support and maintaining the operational integrity of IT systems, infrastructure, and telecommunications. The Support Engineer will provide expert-level support for complex technical issues escalated beyond the first and second line. This role involves systems administration, troubleshooting infrastructure problems, ensuring compliance with security policies, and collaborating with external vendors to resolve technical challenges. Key Responsibilities Provide advanced troubleshooting for IT systems, telecoms, and infrastructure issues. Administer and monitor IT systems, ensuring operational efficiency and security. Manage and resolve complex incidents, problems, and requests in a timely manner. Maintain security standards and configure access rights for users. Proactively monitor data storage solutions and manage resource allocation. Document and maintain procedures and configurations for infrastructure and hardware. Work with third-party providers to resolve issues and evaluate new or replacement hardware. Contribute to the development and implementation of IT policies and procedures. Provide configuration support for software products and ensure effective operation for end-users. Collaborate with internal teams to manage system performance and optimise functionality. Manage application packaging, automation, and software compatibility testing. Ensure business continuity through disaster recovery and continuity planning. Support the Incident Manager in resolving technical faults and liaise with security teams to manage risks. Technically the Support Engineer will possess the following: Proven experience in IT systems administration in a multi-supplier environment. Strong understanding of IT infrastructure, networking principles, and cloud technologies including Azure, M365, Sharepoint In-depth technical knowledge of Microsoft Technologies, VMware, Oracle, SQL, and software packaging. Experience managing IT security standards and configuring access control. Ability to work under pressure, managing multiple priorities and unexpected issues. Strong problem-solving skills with the ability to resolve complex technical issues. ITIL V4 Foundation certification preferred.
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. Job Title Director, Measurement & Insights Reporting of the role This role reports to the EMEA President. Overview of the job We're looking for a fearless self-starter; who is strategic, self-motivated, extremely collaborative, and incredibly curious about brands, culture, communications, and connections - and above all, influencer marketing. In this role, you will own the vision behind, and execution of, our end to end measurement proposition, as well as our insights capabilities across the board: Measurement: We believe that the ability to effectively measure the impact of influencer marketing is key to the growth of our company and our entire industry. Influencer have invested in ensuring we have market-leading measurement capabilities to help deliver meaningful campaign data, insights, and ultimately results to our clients across their work with us. You will be responsible for our overall approach to measurement, accountable for delivering market-leading studies to our clients, and on-boarding new vendors and capabilities to keep us at the forefront of the industry. Insights: Insights are a backbone of our approach to our creator marketing strategy for our clients. We harvest data from 1st, 2nd, and 3rd party sources to ensure our creative ideas are de-risked, and to help our clients make the right decisions on their investment with Influencer. You will be responsible for scaling our insights proposition across the company, working with key stakeholders to deliver impactful work, and managing relationships with our external vendors. As a key member of the EMEA Senior Management Team, you will also play a leading role in the continual development of our proposition and go-to-market strategy, as well as influencing our geographical expansion strategy, account growth, and new business efforts in partnership with your peers, and as an ear to the ground for our clients, partners, and the influencer marketing industry at large. 3 best things about the job You'll get to be at the forefront of shaping the discipline of measurement within the influencer marketing industry. You'll get to work directly on some of the world's biggest brands and advertisers, showcasing the effectiveness of our campaigns to influential senior marketing leaders. You'll get access to vast amounts of data via proprietary and third-party tools to develop market-leading insight and research that we will champion externally as part of our marketing activity. Measures of success - In the first few months, you would have: Embedded yourself with some of our key clients and their measurement needs and priorities. Contributed to key pitches and proposals through curated insights to support our strategic and creative ideas. Participated in client pitches and meetings to help successfully sell in our measurement capabilities. Worked with our marketing team on defining key research priorities for key tentpole campaigns. Roles & Responsibilities: Lead, Manage and Be Accountable; For our measurement and insights team, overseeing and maintaining best-in-class output across multiple touchpoints through effective management, mentorship, training, and development. Setting and Owning the Vision; for Influencer's approach to measuring and conveying campaign effectiveness across our suite of products and solutions. As an expert in the field, you will be seen as a source of information and education across the discipline of measurement and insights, and the upskilling of our client-facing teams to successfully translate and deliver our offering to clients will be key to success in this role. Post Campaign Analysis; Accountable for the overall quality and output of all post-campaign analysis delivered by client service and measurement teams through appropriate tools, processes, and systems (including collaboration with our engineering team on the measurement components of our proprietary campaign management platform 'Waves'). Third Party Measurement Partners: Owning and managing our relationships with key vendors who provide measurement solutions for our clients across brand lift, sentiment analysis, and other bespoke solutions to ensure our measurement offering remains market-leading. Insight curation and delivery: Owning the development and delivery of bespoke insights, both proactively (for marketing and sales collateral) and reactively (for pitches, post-campaign reports, and ad hoc client requests), including managing key vendors for the collation of relevant data to feed these insights (e.g. GWI). Building an industry-leading reputation for Measurement; You will have an active presence in the market, continuing to grow the reputation of the Influencer brand across the industry by participating in marketing opportunities and key forums with our most important clients. Marketing Content: Partnering with marketing on the development of tentpole research reports, leading in the development of narrative and direction and participating in the activation where appropriate. What you will need: We are seeking a candidate with 10+ years of experience in advertising effectiveness; leading a combination of measurement/research/insights functions within the media space, with direct influencer marketing experience a big plus. You should have experience of selling and delivering agency-style services to a range of different clients. Skilled at building strong stakeholder relationships; including with external clients and a range of different internal teams. Excellent proposal and presentation skills, with the ability to present to both internal and external stakeholders. You should have an understanding of what it takes to work with an early-stage company. You should be able to show evidence of success in growing a customer base from the ground up. You have an appetite for new challenges and a constant drive towards improvement. A self-starter who can build and manage the processes necessary to both deliver success and measure performance. A few of our core benefits: Private Healthcare through Vitality. Wellbeing support through Vitality including EAP & Mental Health cover. 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs). For more information on our benefits, perks and what makes us unique, please visit our website here . At Influencer, we're committed to cultivating an environment that promotes diversity, equity, and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Dec 03, 2024
Full time
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. Job Title Director, Measurement & Insights Reporting of the role This role reports to the EMEA President. Overview of the job We're looking for a fearless self-starter; who is strategic, self-motivated, extremely collaborative, and incredibly curious about brands, culture, communications, and connections - and above all, influencer marketing. In this role, you will own the vision behind, and execution of, our end to end measurement proposition, as well as our insights capabilities across the board: Measurement: We believe that the ability to effectively measure the impact of influencer marketing is key to the growth of our company and our entire industry. Influencer have invested in ensuring we have market-leading measurement capabilities to help deliver meaningful campaign data, insights, and ultimately results to our clients across their work with us. You will be responsible for our overall approach to measurement, accountable for delivering market-leading studies to our clients, and on-boarding new vendors and capabilities to keep us at the forefront of the industry. Insights: Insights are a backbone of our approach to our creator marketing strategy for our clients. We harvest data from 1st, 2nd, and 3rd party sources to ensure our creative ideas are de-risked, and to help our clients make the right decisions on their investment with Influencer. You will be responsible for scaling our insights proposition across the company, working with key stakeholders to deliver impactful work, and managing relationships with our external vendors. As a key member of the EMEA Senior Management Team, you will also play a leading role in the continual development of our proposition and go-to-market strategy, as well as influencing our geographical expansion strategy, account growth, and new business efforts in partnership with your peers, and as an ear to the ground for our clients, partners, and the influencer marketing industry at large. 3 best things about the job You'll get to be at the forefront of shaping the discipline of measurement within the influencer marketing industry. You'll get to work directly on some of the world's biggest brands and advertisers, showcasing the effectiveness of our campaigns to influential senior marketing leaders. You'll get access to vast amounts of data via proprietary and third-party tools to develop market-leading insight and research that we will champion externally as part of our marketing activity. Measures of success - In the first few months, you would have: Embedded yourself with some of our key clients and their measurement needs and priorities. Contributed to key pitches and proposals through curated insights to support our strategic and creative ideas. Participated in client pitches and meetings to help successfully sell in our measurement capabilities. Worked with our marketing team on defining key research priorities for key tentpole campaigns. Roles & Responsibilities: Lead, Manage and Be Accountable; For our measurement and insights team, overseeing and maintaining best-in-class output across multiple touchpoints through effective management, mentorship, training, and development. Setting and Owning the Vision; for Influencer's approach to measuring and conveying campaign effectiveness across our suite of products and solutions. As an expert in the field, you will be seen as a source of information and education across the discipline of measurement and insights, and the upskilling of our client-facing teams to successfully translate and deliver our offering to clients will be key to success in this role. Post Campaign Analysis; Accountable for the overall quality and output of all post-campaign analysis delivered by client service and measurement teams through appropriate tools, processes, and systems (including collaboration with our engineering team on the measurement components of our proprietary campaign management platform 'Waves'). Third Party Measurement Partners: Owning and managing our relationships with key vendors who provide measurement solutions for our clients across brand lift, sentiment analysis, and other bespoke solutions to ensure our measurement offering remains market-leading. Insight curation and delivery: Owning the development and delivery of bespoke insights, both proactively (for marketing and sales collateral) and reactively (for pitches, post-campaign reports, and ad hoc client requests), including managing key vendors for the collation of relevant data to feed these insights (e.g. GWI). Building an industry-leading reputation for Measurement; You will have an active presence in the market, continuing to grow the reputation of the Influencer brand across the industry by participating in marketing opportunities and key forums with our most important clients. Marketing Content: Partnering with marketing on the development of tentpole research reports, leading in the development of narrative and direction and participating in the activation where appropriate. What you will need: We are seeking a candidate with 10+ years of experience in advertising effectiveness; leading a combination of measurement/research/insights functions within the media space, with direct influencer marketing experience a big plus. You should have experience of selling and delivering agency-style services to a range of different clients. Skilled at building strong stakeholder relationships; including with external clients and a range of different internal teams. Excellent proposal and presentation skills, with the ability to present to both internal and external stakeholders. You should have an understanding of what it takes to work with an early-stage company. You should be able to show evidence of success in growing a customer base from the ground up. You have an appetite for new challenges and a constant drive towards improvement. A self-starter who can build and manage the processes necessary to both deliver success and measure performance. A few of our core benefits: Private Healthcare through Vitality. Wellbeing support through Vitality including EAP & Mental Health cover. 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs). For more information on our benefits, perks and what makes us unique, please visit our website here . At Influencer, we're committed to cultivating an environment that promotes diversity, equity, and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Entity: Production & Operations Job Family Group: Subsurface Group Job Description: The Seismic Processing Geophysicist will be a member of the Eastern Hemisphere Seismic Delivery Team (EH-SDT) within bp's Global Subsurface Solutions (GSS) organisation. Seismic is a key technology in unlocking and de-risking subsurface resources and plays an integral part in bp's growth into alternative energy and low-carbon. Future exploration and development success will be dependent on advancing seismic quality in challenging data areas. Wind-farm planning and CCUS monitoring require innovative and efficient high-resolution imaging solutions. As a proven enabling technology, the EH-SDT design and deliver, high density, rich azimuth field acquisition projects and deploy advanced signal processing, velocity model building (inc FWI) and imaging technologies to generate innovative workstation ready seismic. The EH-SDT manages seismic acquisition and processing projects across Europe, Africa, Middle East and Asia. Work is undertaken across a variety of settings including; high-resolution streamer for wind-farm planning, ultra-long sparse 3D for basin-wide exploration, high-density 3D/4D OBC and complex land surveys. Activity spans the oil and gas value chain and includes low carbon. What you will deliver As Seismic Processing Geophysicist, the successful candidate will be accountable for the delivery of high-quality seismic processing products and drive innovation through influencing contractors and collaboration with bp's Seismic Technology organisation. Some of your key activities will include: Supporting or leading projects at 3rd party contractors including project management, quality assurance, managing timelines, and tracking budgets. You will also contribute to technical design, drafting of work scopes and technical evaluation of tendered work. Supporting Seismic Operations project managers in seismic field operations including contributing to technical design, consulting on data delivery requirements, and advising on data quality issues. Undertaking hands on processing activity using bp's processing toolkit including Reveal, Sharp Reflections (Pre-Stack Pro) and bp's proprietary DDS software. Liaising with asset-based Geophysicists and provide expert advice associated with data quality assessment and definition of appropriate processing solutions. Working alongside the Seismic Delivery Discipline Lead, Regional Geophysics Discipline Leads and the Seismic Delivery Unit Lead to contribute to the 8Q and 5-year plan. Participating in the bp's Seismic Fitness and Future planning process and ensuring application of best practice through active involvement in both Geophysical Operations and Seismic Processing Communities of Practice. What you will need to be successful Essential education / experience: BSc or higher qualification in Geoscience, engineering or related subject. Relevant industry based Geoscience experience e.g. Seismic Acquisition, Processing or Analysis. Strong presentation skills, an active team player and good people skills. Desirable education / experience / skills: PhD/MSc on Seismic Processing related subject. Experience of contractor QA/QC and hands-on processing. Familiarity with advanced techniques in noise suppression, complex imaging, demultiple and FWI. Experience of working a range of seismic settings e.g. land, marine (towed streamer and OBN), 3D/4D. Familiarity with seismic processing contractor toolkits and working practice. Good network across the geoscience technical community. A practical and decisive mind and project management experience. Why join us? At bp, we provide the following environment and benefits to you: A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and giving back to our environment are highly valued Possibility to join our social communities and networks Learning opportunities and other development opportunities to craft your career path Life and health insurance, medical care package And many other benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request any accommodations! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Basin resource evaluation, Basin resource evaluation, CO2 utilisation and storage, Cost-conscious decision-making, Data Analysis, Data Management, Depletion and Storage Development Planning, Depositional framework, Fluid Properties, Geodesy and coordinate integrity, Geohazard Assessment, Geological Reservoir and Storage Unit Modelling, Geophysical surveillance, Geospatial data visualization, Integrated Resource Progression, Integrated Well Delivery, Petroleum Systems Analysis, Petrophysical Dynamic Reservoir Description, Petrophysical Seismic Lithology and Fluid Prediction, Petrophysical Seismic Reservoir Characterisation, Research and development, Reservoir quality, Resource, Reserves Estimation and Storage Volume Assessment, Rock Properties Framework, Seismic Acquisition + 8 more Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Dec 03, 2024
Full time
Entity: Production & Operations Job Family Group: Subsurface Group Job Description: The Seismic Processing Geophysicist will be a member of the Eastern Hemisphere Seismic Delivery Team (EH-SDT) within bp's Global Subsurface Solutions (GSS) organisation. Seismic is a key technology in unlocking and de-risking subsurface resources and plays an integral part in bp's growth into alternative energy and low-carbon. Future exploration and development success will be dependent on advancing seismic quality in challenging data areas. Wind-farm planning and CCUS monitoring require innovative and efficient high-resolution imaging solutions. As a proven enabling technology, the EH-SDT design and deliver, high density, rich azimuth field acquisition projects and deploy advanced signal processing, velocity model building (inc FWI) and imaging technologies to generate innovative workstation ready seismic. The EH-SDT manages seismic acquisition and processing projects across Europe, Africa, Middle East and Asia. Work is undertaken across a variety of settings including; high-resolution streamer for wind-farm planning, ultra-long sparse 3D for basin-wide exploration, high-density 3D/4D OBC and complex land surveys. Activity spans the oil and gas value chain and includes low carbon. What you will deliver As Seismic Processing Geophysicist, the successful candidate will be accountable for the delivery of high-quality seismic processing products and drive innovation through influencing contractors and collaboration with bp's Seismic Technology organisation. Some of your key activities will include: Supporting or leading projects at 3rd party contractors including project management, quality assurance, managing timelines, and tracking budgets. You will also contribute to technical design, drafting of work scopes and technical evaluation of tendered work. Supporting Seismic Operations project managers in seismic field operations including contributing to technical design, consulting on data delivery requirements, and advising on data quality issues. Undertaking hands on processing activity using bp's processing toolkit including Reveal, Sharp Reflections (Pre-Stack Pro) and bp's proprietary DDS software. Liaising with asset-based Geophysicists and provide expert advice associated with data quality assessment and definition of appropriate processing solutions. Working alongside the Seismic Delivery Discipline Lead, Regional Geophysics Discipline Leads and the Seismic Delivery Unit Lead to contribute to the 8Q and 5-year plan. Participating in the bp's Seismic Fitness and Future planning process and ensuring application of best practice through active involvement in both Geophysical Operations and Seismic Processing Communities of Practice. What you will need to be successful Essential education / experience: BSc or higher qualification in Geoscience, engineering or related subject. Relevant industry based Geoscience experience e.g. Seismic Acquisition, Processing or Analysis. Strong presentation skills, an active team player and good people skills. Desirable education / experience / skills: PhD/MSc on Seismic Processing related subject. Experience of contractor QA/QC and hands-on processing. Familiarity with advanced techniques in noise suppression, complex imaging, demultiple and FWI. Experience of working a range of seismic settings e.g. land, marine (towed streamer and OBN), 3D/4D. Familiarity with seismic processing contractor toolkits and working practice. Good network across the geoscience technical community. A practical and decisive mind and project management experience. Why join us? At bp, we provide the following environment and benefits to you: A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and giving back to our environment are highly valued Possibility to join our social communities and networks Learning opportunities and other development opportunities to craft your career path Life and health insurance, medical care package And many other benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request any accommodations! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Basin resource evaluation, Basin resource evaluation, CO2 utilisation and storage, Cost-conscious decision-making, Data Analysis, Data Management, Depletion and Storage Development Planning, Depositional framework, Fluid Properties, Geodesy and coordinate integrity, Geohazard Assessment, Geological Reservoir and Storage Unit Modelling, Geophysical surveillance, Geospatial data visualization, Integrated Resource Progression, Integrated Well Delivery, Petroleum Systems Analysis, Petrophysical Dynamic Reservoir Description, Petrophysical Seismic Lithology and Fluid Prediction, Petrophysical Seismic Reservoir Characterisation, Research and development, Reservoir quality, Resource, Reserves Estimation and Storage Volume Assessment, Rock Properties Framework, Seismic Acquisition + 8 more Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. Do you have a love for Tech, are you currently working in an Infrastructure role, whether that be 3 rd line or similar and looking for your next career move? If so, Jeremy our Senior Platform Services Manager is looking for a Platform Services Engineer to join his current team. Planning, co-coordinating and delivering existing and new projects will be your main role, getting involved in replacements, upgrades and new implementations of different platforms within the business, as well as adhoc support at a 3 rd /4 th line level. If you thrive on a challenge and have a can-do attitude we'd love to hear from you. ️ What success looks like: Strong expertise in at least four of the following areas: Microsoft Windows Server, Cisco Meraki Wi-Fi and SDN, Palo Alto firewalls, Panorama, EntraID, Active Directory, Office 365, Exchange Online, and Microsoft PowerShell Experience with eCommerce technologies, CDNs, Load Balancers, WAFs, Splunk, and PRTG Experience working with 3rd party providers, managing project stakeholders, and server build automation tools would be advantageous 5+ years demonstratable experience in a similar role supporting enterprise server infrastructure and End User Computing environments Be an innovative and positive team player who is prepared to challenge the status quo, having a 'can do' attitude What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Dec 02, 2024
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. Do you have a love for Tech, are you currently working in an Infrastructure role, whether that be 3 rd line or similar and looking for your next career move? If so, Jeremy our Senior Platform Services Manager is looking for a Platform Services Engineer to join his current team. Planning, co-coordinating and delivering existing and new projects will be your main role, getting involved in replacements, upgrades and new implementations of different platforms within the business, as well as adhoc support at a 3 rd /4 th line level. If you thrive on a challenge and have a can-do attitude we'd love to hear from you. ️ What success looks like: Strong expertise in at least four of the following areas: Microsoft Windows Server, Cisco Meraki Wi-Fi and SDN, Palo Alto firewalls, Panorama, EntraID, Active Directory, Office 365, Exchange Online, and Microsoft PowerShell Experience with eCommerce technologies, CDNs, Load Balancers, WAFs, Splunk, and PRTG Experience working with 3rd party providers, managing project stakeholders, and server build automation tools would be advantageous 5+ years demonstratable experience in a similar role supporting enterprise server infrastructure and End User Computing environments Be an innovative and positive team player who is prepared to challenge the status quo, having a 'can do' attitude What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
This is a rare opportunity for an IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a project-focused, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 3 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365/EntraID Virtualisation - VMWare/Hyper V Networking - Firewall/security/VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of £40,000 - £50,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for an IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
Dec 02, 2024
Full time
This is a rare opportunity for an IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a project-focused, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 3 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365/EntraID Virtualisation - VMWare/Hyper V Networking - Firewall/security/VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of £40,000 - £50,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for an IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
This is a rare opportunity for an IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a project-focused, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 3 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - firewall / security / VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of 40,000 - 50,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for an IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
Dec 02, 2024
Full time
This is a rare opportunity for an IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a project-focused, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 3 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - firewall / security / VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of 40,000 - 50,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for an IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
CBSbutler Holdings Limited trading as CBSbutler
Basingstoke, Hampshire
Network Security Engineer Location: Basingstoke Salary: 56 - 60k plus 3% SIS bonus and 10% DV allowance once through Candidates must be willing to go through SC and DV security clearance for this role. Your role will involve : I am looking for an ideally Cisco-qualified network specialist with multi-year knowledge of supporting deployed systems and their network environment. Your role will involve configuring, installing, supporting and trouble-shooting Cisco Switches & Routers, Cisco ASA devices, Fortinet Fortigate firewalls and Juniper based firewalls/boundary protection devices. A great opportunity to be trained don Juniper SRX if you have limited or no exposure to this already. Your transferable skills and experience: Configuring network devices. Previous experience with Fortinet FortiGate. Previous experience Cisco routing and switching devices. Juniper SRX expereince is preferred but not essential Demonstrable understanding of OSPF, EIGRP and BGP routing protocols. Demonstrable understanding of NAT, GRE Tunnelling protocol, DMVPN Tunnelling Protocol, Subnetting & Supernetting. Previous 3rd line troubleshooting and support experience. Network implementation in an offline environment. Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills / background in networking, this could be the next opportunity for you. Your benefits: 25 Days annual leave plus public holidays Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP
Dec 02, 2024
Full time
Network Security Engineer Location: Basingstoke Salary: 56 - 60k plus 3% SIS bonus and 10% DV allowance once through Candidates must be willing to go through SC and DV security clearance for this role. Your role will involve : I am looking for an ideally Cisco-qualified network specialist with multi-year knowledge of supporting deployed systems and their network environment. Your role will involve configuring, installing, supporting and trouble-shooting Cisco Switches & Routers, Cisco ASA devices, Fortinet Fortigate firewalls and Juniper based firewalls/boundary protection devices. A great opportunity to be trained don Juniper SRX if you have limited or no exposure to this already. Your transferable skills and experience: Configuring network devices. Previous experience with Fortinet FortiGate. Previous experience Cisco routing and switching devices. Juniper SRX expereince is preferred but not essential Demonstrable understanding of OSPF, EIGRP and BGP routing protocols. Demonstrable understanding of NAT, GRE Tunnelling protocol, DMVPN Tunnelling Protocol, Subnetting & Supernetting. Previous 3rd line troubleshooting and support experience. Network implementation in an offline environment. Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills / background in networking, this could be the next opportunity for you. Your benefits: 25 Days annual leave plus public holidays Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP
Job Title: Technical Manager (Solar Energy) Work Area: Solar International Based at: Dulas, Machynlleth Contract Term: Permanent Hours per week: 37.5 hours Responsible to: Commercial Lead Pay Band and Scale: Engineering & Project Management Level 3 £33,936.88 - £41,624.25 p.a. Job Purpose: To lead on all aspects relating to the technical requirements for the Solar International department, liaising between internal and external stakeholders, including Dulas' manufacturing facility (Polestar Cooling), in-country partners, internal working groups, external suppliers and key stakeholders such as UNICEF and the WHO. This role is also responsible for ensuring technical accuracy of both existing and future cold chain product portfolio. To lead as customer-facing technical troubleshooter, taking responsibility for the satisfactory resolution of problems and other technical issues, following department quality processes. Key Responsibilities: Technical Management: • To ensure compliance to quality and industry requirements (PQS - performance, quality, safety) as required by WHO. • To continually develop the PV solar system, to ensure it is fit-for-purpose. • Coordinate the planning, management and implementation of in-country product warranty programmes. • To lead on the technical content of the UNICEF CCE long-term framework agreement and any new product submissions • To provide technical feedback to support product development • To liaise and interact with Dulas R&D on a regular basis. • To provide support and technical information pertinent to the sales process • To be responsible for providing and signing off technical content for commercial propositions such as tenders and other commercial proposals Stakeholders: • To prepare detailed technical reports and feedback on Dulas refrigerator systems for key stakeholders including the WHO and UNICEF • To create, develop, and monitor in-country training programmes and content for delivery through a range of mediums including online (Dulas Academy) and face-to-face in country (occasional overseas travel, up to twice per year) • To provide appropriate ongoing training and advice to in-country partners via platforms such as Whats App and email • To liaise with in-country partners and the technical production team at the factory to remotely troubleshoot on-site issues Technical Reporting: • To own and manage all technical installation manuals, data sheets and all other technical data for the department. • To lead on, and maintain accurate records of technical troubleshooting including on-site warranty issues (data entry) • To be proactive in setting up and maintaining SharePoint installation records / accessing and interpreting Beyond RTM (remote temperature monitoring) portal / other 3rd party websites as required Teamworking: • To contribute to the technical aspects of the Life Sciences business strategy • Contributing to departmental activity as appropriate • Adhering to all company Policies, and Procedures, for example HR, Health and Safety, Quality and Environmental Management Person Specification: Essential Criteria Skills, experience & qualifications • Knowledge of or good experience working with off-grid solar photovoltaic energy systems • Proven technical aptitude. • Ability to establish customer requirements and to build and maintain excellent customer relationships. • Good decision-making ability with a strong sense of responsibility • Highly numerate and experience of complex issues and solving problems. • Excellent attention to detail Team working • Excellent team/people skills with the ability and confidence to coordinate, motivate, facilitate and participate • Committed to customer satisfaction Communication - written & verbal • Excellent communicator with the ability to understand complex information and to explain to clients where English is not the first language • Ability to prepare detailed written documents to a very high standard of literacy and presentation Management - including self-motivation & time management • Excellent organisational and time management skills • Ability to assess workloads, prioritise and work to deadlines imposed by project constraints IT & Other • High level of competency with office IT packages, especially Microsoft Word and in particular Excel • Ability to communicate remotely as required, for example via WhatsApp, Teams, email, phone • Willingness to travel as required (within the UK and overseas to developing countries) • Passport holder Desirable Criteria Skills, experience & qualifications • Educated to degree level or equivalent in an electrical or engineering discipline and/or a minimum 5 years experience in a technical role. • Knowledge or experience of refrigeration systems • Experience of CAPA systems • Experience within the biomedical industry/life sciences sector Communication - written and verbal • Ability to speak one or more of French, Spanish, Arabic or Portuguese • Experience with delivering training sessions over Teams or similar to overseas audiences where English is not the first language IT & Other • Familiar with PV system sizing methodologies • Knowledge of project management databases
Dec 02, 2024
Full time
Job Title: Technical Manager (Solar Energy) Work Area: Solar International Based at: Dulas, Machynlleth Contract Term: Permanent Hours per week: 37.5 hours Responsible to: Commercial Lead Pay Band and Scale: Engineering & Project Management Level 3 £33,936.88 - £41,624.25 p.a. Job Purpose: To lead on all aspects relating to the technical requirements for the Solar International department, liaising between internal and external stakeholders, including Dulas' manufacturing facility (Polestar Cooling), in-country partners, internal working groups, external suppliers and key stakeholders such as UNICEF and the WHO. This role is also responsible for ensuring technical accuracy of both existing and future cold chain product portfolio. To lead as customer-facing technical troubleshooter, taking responsibility for the satisfactory resolution of problems and other technical issues, following department quality processes. Key Responsibilities: Technical Management: • To ensure compliance to quality and industry requirements (PQS - performance, quality, safety) as required by WHO. • To continually develop the PV solar system, to ensure it is fit-for-purpose. • Coordinate the planning, management and implementation of in-country product warranty programmes. • To lead on the technical content of the UNICEF CCE long-term framework agreement and any new product submissions • To provide technical feedback to support product development • To liaise and interact with Dulas R&D on a regular basis. • To provide support and technical information pertinent to the sales process • To be responsible for providing and signing off technical content for commercial propositions such as tenders and other commercial proposals Stakeholders: • To prepare detailed technical reports and feedback on Dulas refrigerator systems for key stakeholders including the WHO and UNICEF • To create, develop, and monitor in-country training programmes and content for delivery through a range of mediums including online (Dulas Academy) and face-to-face in country (occasional overseas travel, up to twice per year) • To provide appropriate ongoing training and advice to in-country partners via platforms such as Whats App and email • To liaise with in-country partners and the technical production team at the factory to remotely troubleshoot on-site issues Technical Reporting: • To own and manage all technical installation manuals, data sheets and all other technical data for the department. • To lead on, and maintain accurate records of technical troubleshooting including on-site warranty issues (data entry) • To be proactive in setting up and maintaining SharePoint installation records / accessing and interpreting Beyond RTM (remote temperature monitoring) portal / other 3rd party websites as required Teamworking: • To contribute to the technical aspects of the Life Sciences business strategy • Contributing to departmental activity as appropriate • Adhering to all company Policies, and Procedures, for example HR, Health and Safety, Quality and Environmental Management Person Specification: Essential Criteria Skills, experience & qualifications • Knowledge of or good experience working with off-grid solar photovoltaic energy systems • Proven technical aptitude. • Ability to establish customer requirements and to build and maintain excellent customer relationships. • Good decision-making ability with a strong sense of responsibility • Highly numerate and experience of complex issues and solving problems. • Excellent attention to detail Team working • Excellent team/people skills with the ability and confidence to coordinate, motivate, facilitate and participate • Committed to customer satisfaction Communication - written & verbal • Excellent communicator with the ability to understand complex information and to explain to clients where English is not the first language • Ability to prepare detailed written documents to a very high standard of literacy and presentation Management - including self-motivation & time management • Excellent organisational and time management skills • Ability to assess workloads, prioritise and work to deadlines imposed by project constraints IT & Other • High level of competency with office IT packages, especially Microsoft Word and in particular Excel • Ability to communicate remotely as required, for example via WhatsApp, Teams, email, phone • Willingness to travel as required (within the UK and overseas to developing countries) • Passport holder Desirable Criteria Skills, experience & qualifications • Educated to degree level or equivalent in an electrical or engineering discipline and/or a minimum 5 years experience in a technical role. • Knowledge or experience of refrigeration systems • Experience of CAPA systems • Experience within the biomedical industry/life sciences sector Communication - written and verbal • Ability to speak one or more of French, Spanish, Arabic or Portuguese • Experience with delivering training sessions over Teams or similar to overseas audiences where English is not the first language IT & Other • Familiar with PV system sizing methodologies • Knowledge of project management databases
About Your Opportunity: A key member of the Geospatial Engineering team, with a specific focus on Geographic Information Systems (GIS) integration, to support the specification, development and delivery of large complex solutions. Leading work as part of a DevSecOps team to provide 3rd line support and enhancements for a number of GIS Software Services, as well as providing support and maintenance for industry leading COTS products. Your Benefits: Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have. Flexible Benefits Package choose which benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments. Employee Incentive Programme exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel Career Development opportunity for ongoing professional development and career growth opportunities Your Responsibilities: Accountabilities / Responsibilities Act as a Geospatial SME, lead work as part of an Agile team. Build rapport and credibility with technical and business stakeholders. Ensure delivery in accordance with company standards of conduct. Provide governance through the creation of technical documentation. Support and work alongside others within the project team as part to ensure timely delivery and solution quality. Your Experience - Technical Skills / Qualifications / Experience Proven experience in designing and delivering geospatial solutions, following agreed standards and tools. In-depth knowledge of Geospatial concepts, providing subject matter expertise within a team or project. In-depth experience of deploying and supporting enterprise GIS Systems, preferably Esri ArcGIS Enterprise. Understanding of Data Management principles to ensure best use of organisation and visualisation of mapping services. Experience of using cloud infrastructure within AWS Automated deployments (IaaC, Serverless) Desirable - Knowledge and application of one of the following programming languages (Python, JavaScript, Java) Your Future Team: Highly skilled with a huge range of process and technical knowledge Diverse team from a variety of technical backgrounds Motivated about delivering quality systems to our customers Passionate about solving the UKs most pressing technical challenges Collaborative both within the Geospatial Engineering team as well as across all the engineering functions and programmes
Dec 02, 2024
Full time
About Your Opportunity: A key member of the Geospatial Engineering team, with a specific focus on Geographic Information Systems (GIS) integration, to support the specification, development and delivery of large complex solutions. Leading work as part of a DevSecOps team to provide 3rd line support and enhancements for a number of GIS Software Services, as well as providing support and maintenance for industry leading COTS products. Your Benefits: Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have. Flexible Benefits Package choose which benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments. Employee Incentive Programme exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel Career Development opportunity for ongoing professional development and career growth opportunities Your Responsibilities: Accountabilities / Responsibilities Act as a Geospatial SME, lead work as part of an Agile team. Build rapport and credibility with technical and business stakeholders. Ensure delivery in accordance with company standards of conduct. Provide governance through the creation of technical documentation. Support and work alongside others within the project team as part to ensure timely delivery and solution quality. Your Experience - Technical Skills / Qualifications / Experience Proven experience in designing and delivering geospatial solutions, following agreed standards and tools. In-depth knowledge of Geospatial concepts, providing subject matter expertise within a team or project. In-depth experience of deploying and supporting enterprise GIS Systems, preferably Esri ArcGIS Enterprise. Understanding of Data Management principles to ensure best use of organisation and visualisation of mapping services. Experience of using cloud infrastructure within AWS Automated deployments (IaaC, Serverless) Desirable - Knowledge and application of one of the following programming languages (Python, JavaScript, Java) Your Future Team: Highly skilled with a huge range of process and technical knowledge Diverse team from a variety of technical backgrounds Motivated about delivering quality systems to our customers Passionate about solving the UKs most pressing technical challenges Collaborative both within the Geospatial Engineering team as well as across all the engineering functions and programmes
Role: 3rd Line Network Engineer Salary: Up to £56,000 per annum + bonus Location: Onsite in Basingstoke SC and DV clearance will be required for this role. We are looking for a skilled 3rd Line Network Engineer to join our client supporting on one of their biggest MOD projects. The successful candidate will have interest and experience in Network Security, including Firewalls. Skills required; + Cisco and Fortinet experience + Understanding of OSPF, EIGRP and BGP routing protocols. + Troubleshooting and support experience If you are interested in discussing this 3rd Line Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment business for this role.
Dec 02, 2024
Full time
Role: 3rd Line Network Engineer Salary: Up to £56,000 per annum + bonus Location: Onsite in Basingstoke SC and DV clearance will be required for this role. We are looking for a skilled 3rd Line Network Engineer to join our client supporting on one of their biggest MOD projects. The successful candidate will have interest and experience in Network Security, including Firewalls. Skills required; + Cisco and Fortinet experience + Understanding of OSPF, EIGRP and BGP routing protocols. + Troubleshooting and support experience If you are interested in discussing this 3rd Line Network Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment business for this role.
Onsite: FieldNetwork Engineer Salary: Up to £60,000 per annum dependent on experience + car allowance + enhanced bonus Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Field Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Field Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Dec 02, 2024
Full time
Onsite: FieldNetwork Engineer Salary: Up to £60,000 per annum dependent on experience + car allowance + enhanced bonus Location: Onsite in Basingstoke + travel to customer sites Security clearance is required for this role I am looking for a Field Network Engineer to work on delivery opportunities taking place within the secure Defence sector. Experience with site surveys, network design/configuration documents and hands on building and implementation work is imperative to this role. Skills and experience Juniper experience WAN connectivity and routing protocols Support to a 3rd line level If you are interested in discussing this Field Network Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
2nd Line IT Support Engineer - York (Hybrid) - £30K Seeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required. Responsibilities: Resolve tickets and escalate to 3rd parties as necessary. Make sure tickets are correctly prioritized & triaged. Mentor junior members of the support team. Manage 3rd party relationships. Ability to diagnose & resolve common software & hardware issues. Communicate effectively with non-technical users where required. Creating, reviewing, & implementing SLAs (Service Level Agreements), policies, and procedures to improve service delivery. You will have knowledge of ITIL and it would be great if you also have knowledge of SQL. Qualifications & experience required: Windows Server (Active Directory (Azure AD), DHCP, DNS, Group Polices) Exchange and cloud migration technologies Network topologies (LAN/WAN), Firewalls, Switches, VPNs, Routers, WIFI Cloud (Azure/AWS/Hosting) Windows operating systems Thin Client technologies (Axel, Wyse) Terminal Services Virtualization (VMWare, Hyper-V) Hardware (Servers, Desktops, Laptops, Printers) Service Desk ticketing systems (eg, Fresh Service, ServiceNow, Ivanti) Active Directory & 365 admin center. 2nd Line IT Support Engineer - York (Hybrid) - £30K
Dec 02, 2024
Full time
2nd Line IT Support Engineer - York (Hybrid) - £30K Seeking anIT focused individual looking to develop their skills within a 2nd line support role, providing 2nd line support for incidents & requests across the group and central office, resolving or escalating as required. Responsibilities: Resolve tickets and escalate to 3rd parties as necessary. Make sure tickets are correctly prioritized & triaged. Mentor junior members of the support team. Manage 3rd party relationships. Ability to diagnose & resolve common software & hardware issues. Communicate effectively with non-technical users where required. Creating, reviewing, & implementing SLAs (Service Level Agreements), policies, and procedures to improve service delivery. You will have knowledge of ITIL and it would be great if you also have knowledge of SQL. Qualifications & experience required: Windows Server (Active Directory (Azure AD), DHCP, DNS, Group Polices) Exchange and cloud migration technologies Network topologies (LAN/WAN), Firewalls, Switches, VPNs, Routers, WIFI Cloud (Azure/AWS/Hosting) Windows operating systems Thin Client technologies (Axel, Wyse) Terminal Services Virtualization (VMWare, Hyper-V) Hardware (Servers, Desktops, Laptops, Printers) Service Desk ticketing systems (eg, Fresh Service, ServiceNow, Ivanti) Active Directory & 365 admin center. 2nd Line IT Support Engineer - York (Hybrid) - £30K
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and educational buildings. A fantastic opportunity has become available within VolkerFitzpatrick for a Quality Manager to work on the Southern Renewals Enterprise. The project will total 5+5 years of multiple individual building & civil engineering schemes across Network Rail's Southern Route. As the Quality Manager you will manage activities related to the implementation and development of the Quality Management System. About you Associate member of the Chartered Quality Institute (CQI). Internal Auditor (ISO 9001:2008) with demonstrable experience of 1st, 2nd, and 3rd party audits. Diploma in Quality Management and ideally educated in a Construction / Civil engineering discipline e.g. Building / Civil / Mechanical / Structural Engineer, or equivalent. Demonstrable site-based civils/aviation experience is preferred. Experience across a range of construction disciplines (civils, building etc) would be beneficial. Good presentation, written, analytical and IT skills. Training and presentation experience throughout all levels of an organisation, preferably trained to 'Train the Trainer' level. Good interpersonal skills with the ability to guide and educate/train at all levels. Self-confidence to build strong working relationships internally and externally. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional Information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Dec 02, 2024
Full time
VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and educational buildings. A fantastic opportunity has become available within VolkerFitzpatrick for a Quality Manager to work on the Southern Renewals Enterprise. The project will total 5+5 years of multiple individual building & civil engineering schemes across Network Rail's Southern Route. As the Quality Manager you will manage activities related to the implementation and development of the Quality Management System. About you Associate member of the Chartered Quality Institute (CQI). Internal Auditor (ISO 9001:2008) with demonstrable experience of 1st, 2nd, and 3rd party audits. Diploma in Quality Management and ideally educated in a Construction / Civil engineering discipline e.g. Building / Civil / Mechanical / Structural Engineer, or equivalent. Demonstrable site-based civils/aviation experience is preferred. Experience across a range of construction disciplines (civils, building etc) would be beneficial. Good presentation, written, analytical and IT skills. Training and presentation experience throughout all levels of an organisation, preferably trained to 'Train the Trainer' level. Good interpersonal skills with the ability to guide and educate/train at all levels. Self-confidence to build strong working relationships internally and externally. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional Information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 01, 2024
Full time
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 01, 2024
Full time
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 01, 2024
Full time
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 01, 2024
Full time
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 01, 2024
Full time
Job Description EUC 3rd Line Engineer Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution. Producing high quality documentation for use by 2nd line and 1st line engineers and end users. Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). Experience of managing Apple devices including MacOS and IOS is essential. You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
