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Job Description EUC Support Engineer Sysco are currently recruiting for an EUC Support Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC Support Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.

IT Infrastructure Support Technician Location: Redhill Main Purpose of Job Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects. Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops. Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise. Assist in the administration of corporate servers and applications. Carry out daily, weekly, monthly duties and applicable tasks as requested by the IT Operations Manager Key Tasks Your prime responsibilities will be to: Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with IT Security policies and accreditation standards, including the creation of standardised build images. Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Work within the remit of cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for our clients users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for our clients corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Asset Management Responsibilities include: Maintain user assets (including software licences) inventory and update changes when kit is moved/deployed within the company. Perform regular auditing of the asset register. Maintain software compliance for all desktop operating systems, desktop application and client licences. In support of the IT Operations Manager, you will assist in IT Strategy: Assist in CyberEssentials(+) audits and assist in strategizing policies for ISMS Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the IT Operations Manager to initiate appropriate best practice and corrective action. Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts. Experience/Skills/Qualifications Mandatory HND/ Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. A broad range of technical skills is required in terms of diverse IT hardware and business applications. A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching A sound technical knowledge of Windows Server 2019/2022 administration skills A good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable A sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam A sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering / supporting Blackberry UEM and mobile device management (MDM). Benefits 25 days Holiday & bank holidays Pension matched up to 7.5% Free onsite gym (Redhill site) Free onsite parking Free onsite electric charging facility Life Assurance (after 6-month probation) Private medical (after 6-month probation)

We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer policies and procedures. Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes. Keep skills up to date with IT industry standards as appropriate to the role/Contract Utilise the knowledge database available, identifying gaps or the need for improvements. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Demonstrates awareness of health and safety at work. Contribute to the development of technical procedures and standards to meet business and customer requirements. Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Specific Knowledge/Skills: The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. Excellent communication skills to work with IT support group and keep customers informed. Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable. Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. Experience in the use of cloud based storage solutions such as MS OneDrive and Box. Knowledge of client antivirus software within an enterprise environment. Aware of the importance of asset management and their role in updating asset inventory details. Knowledge and experience of ServiceNow is desirable. Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. Demonstrate excellent soft skills and customer focus. With a proactive attitude to establish and build strong customer relationships. Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. Demonstrate an analytical and systematic approach to resolving complex problems and assignments. Demonstrate an organized approach to work, and an ability to effectively troubleshoot issues. Working to resolve or direct to the correct support group.

Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.

Job Title: Principal Engineer - Safety Location: Frimley, Weymouth, Bristol, Portsmouth, or Plymouth dependent on role and your personal circumstances. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable, depending on experience What you'll be doing: Providing advice on product safety matters to project and engineering managers delivering the programmes and ensuring the safety considerations are correctly considered and implemented Engaging with third parties, to review and gather supporting Design Safety Justification (DSJ) report evidence Developing safety arguments, both physical and functional, using appropriate safety analyses methods, producing, and updating DSJ's and safety management documentation using appropriate regulations and standards Line Managing other safety practitioners in your team Your skills and experiences: Essential: Degree level qualification (or equivalent experience) in relevant STEM subject (Engineering/ Physics/ Maths/ Science) Broad knowledge of industry safety standards (such as Def Stan 00-055 and 00-056, IEC 61508 or similar) Demonstrable experience in safety engineering activities in the defence, maritime or a relevant highly regulated domain Desirable: Good communication skills and ability to interact and manage stakeholders Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Safety & Environmental team: You will have the opportunity to work within a team of engineers and technical specialists to help us design, develop, integrate, manage, and support complex systems and combat sub-systems for in service and future submarines. We offer relocation support packages across all Submarine roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 2nd October 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate's teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city. Working with over 170 organisations the London Resilience Unit delivers and coordinates resilience services across the capital on behalf of the Mayor of London and Local Authorities. London Resilience Unit supports the work of London's key agencies in assessing risks, working to reduce the likelihood or impact of those risks and, where risk can't be eliminated, preparing arrangements to respond, recover and learn from emergencies. This exciting role will work with key stakeholders across the partnership to ensure London responds to and recovers from emerging risks. The candidate will have a key role in producing and developing multi-agency plans and procedures as well as be involved in the training and exercising of these plans. The job will involve working unsociable hours from time as well as being part of an on-call rota, and qualifies for an on-call allowance/unsociable hours payment. The post holder must be willing to undergo National Security Vetting processes to the level of Security Cleared. This process requires the post holder to have been resident in the UK for a minimum of the last five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the post. Principal accountabilities: To lead on the development and maintenance of multi-agency plans, policies and procedures. To support multi-agency risk assessment, training, exercising, learning and improvement, and assurance of emergency response capabilities. To support resilience planning arrangements for London that reflect the requirements of the Civil Contingencies Act and associated guidance. To take a proactive role in supporting the policy delivery and service improvement for resilience services and to work closely with the London Resilience Manager on specific policy issues. To deliver specific resilience policies or elements of them which are relevant to the London Resilience Partnership. (This may include: risk assessment; development of partnership emergency response capabilities, training and exercising, assurance, learning and improvement and LRU internal response arrangements.) To develop and prepare reports for multi-agency audiences, based on research, consultation, analysis to be published on different systems. To provide support to the London Resilience Unit, the London Resilience Partnership and London Local Authorities in response to an Emergency or Major Incident. To promote the work of the Partnership through the London Resilience Group and provide resilience expertise, advice and support to the London Resilience Partnership and wider stakeholders To build strong and effective working relationships with internal and external stakeholders at all levels of seniority. The London Resilience Unit performs an emergency response function 24 hours a day, 365 day a year, in support of the London Resilience Partnership's, and London local authorities' strategic coordination arrangements. Person specification Technical requirements/experience/qualifications: Excellent research and analysis skills, and the ability to write detailed technical reports and presentations. Excellent interpersonal skills, and the ability to build strong working relationships and with multi-agency partners. Experience of planning and delivery of projects, and co-ordinating the work of a range of stakeholders. Experience of working in resilience, contingency or emergency planning, risk management, or a related field, or a related academic or vocational qualification. An understanding of the organisation of local and central government, the emergency services, health, voluntary, community, business, and/or utilities sectors. Knowledge of the Civil Contingencies Act, regulations, guidance, and the duties of category one and two responders. Experience of managing projects and co-ordinating a range of functions and developing strategic plans and policies. Behavioural competencies: Builds rapport quickly with people at all levels and from different backgrounds Actively listens to others and is open to their ideas Understands the differing needs of stakeholders and adapts own service accordingly Communicates openly and inclusively with internal and external stakeholders Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure Responds flexibly to changing circumstances This role is based at Palestra or London Fire Brigade's Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Applications submitted without a Personal Statement will not be considered. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. On this recruitment campaign, as part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work. Application closing date : 22nd October 2024 at 23:59.

Devonshire Hayes have partnered with an excellent company to help them secure a talented IT Support Analyst to join their team. You will be tasked with the following, Various PC & Laptop Hardware Windows Desktop Operation Systems Windows Server Operating Systems Microsoft 365 use and support Experience in security tools AV/EDR/spam filtering/web filtering Basic networking DHCP/DNS, etc. Customer service skills/customer-facing experience The ideal candidate will be able to attend the office 3 days per week, you will also need to be able to attend client sites (therefore you must have a valid UK driving licence).

This is a fantastic opportunity for a SAP Managed Services Development (ABAP) Team Lead to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: SAP Managed Services Development (ABAP) Team Lead UK Remote / Occasional Visits to Office and Client Sites as Required £70,000 per annum Plus Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team. Your Day-to-Day Responsibilities will include: + Providing a high level of 2nd & 3rd line advisory and consultative support to the UK Customer install base + Providing estimates and communicating deliverable status to stakeholders + Analysing, configuring and implementing appropriate solutions with the support of the Functional and Development Consultants when applicable + Testing and documenting new solutions prior to assigning back to the customer + Communicating with customers and Service Delivery Managers, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Understanding business processes to arrange your own tasks and workload + Feeding back potential solutions in a logical way for both technical and non-technical audiences + Displaying leadership skills to support & guide junior team members About you: + 8+ years' experience developing SAP technical solutions for back and front end solutions + Able to demonstrate leadership in design of complex technical solutions + Excellent verbal and interpersonal communication skills + Experience of Object Oriented programming and report writing using ALV and ABAP lists + Experience of generating Outputs using SapScripts, Smartforms & AdobeForms + Experience of developing workflow solutions + Experience of interfacing core SAP directly with external systems, and via PI/PO + Exposure to SAP C4C & CPI + Experience of SAP Enhancement Framework / techniques to modify code SAP + Experience of SAP Fiori, UI5, CDS Views, Custom apps, In app extensibility framework ,Java / React js + Cross functional knowledge across SAP Functional Modules + Proven experience in a combined customer service handling / functional support role + Ability to perform peer reviews of proposed and delivered solutions + Capable of managing own workload with minimal supervision to tight deadlines + Able to prioritise and distribute team workload effectively + ITIL knowledge or certification is essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Specialist Nuclear Materials Systems Hardware Engineer Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: Starting salary 34,000 with the opportunity to progress up to 48,000 dependant on competencies gained and deployed within the role. Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Closing date: 30th October 2024 Let us introduce the role As we move into an exciting phase in our programme, we have an opportunity for an electronic test / repair engineer with experience in fault finding/diagnostics and repair to circuit board level to join the team. The successful candidate should have good electronics background and field diagnostic skills. The role will be in support of a small team of Hardware/Software Engineers and will undertake all aspects of 2nd line support and customer requests. Who are we looking for? As a Hardware Support Engineer, you will be required to: Ensure maximum uptime of systems to meet agreed customer Service Level Agreements (SLAs). Provide support to 1st line teams in fault diagnosis feeding back any anomalies that require further analysis. Undertake testing and repairs to electronic circuit boards and equipment. Maintain an off-line simulation system to enable testing of equipment in support of new software builds and equipment. Diagnose and support network communication issues in Ethernet and Serial RS232 using copper and fibre technology. Create new circuit boards when required to maintain a healthy stock level liaising with internal customers to maintain store stock levels and external suppliers to manufacture and supply circuit boards when necessary. Undertake projects which will enhance our current systems using prototyping skills, PCB CAD design to automate circuit board testing. Collate, maintain, and action a hardware defect database and maintaining a MTBF log of equipment. React to customer enquiries and generate reports with supporting evidence if requested. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Provide Training 1st line support teams. Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point below, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: HND or equivalent in electronics is essential, or other engineering related subject with electronic fault diagnostic experience. Excellent test and repair to component level skills of complex microprocessor, analogue and digital PCBs First class soldering, prototyping and PCB re-work skills. Proven fault-finding and diagnostic abilities in complex electronic assemblies. Keen, helpful and self-starting personality willing to work under own initiative. Experience with CAD packages an advantage. High level of organisational, written and verbal communication skills Ability to work as part of a team and with external customers. Good attention to detail. Good level of computer literacy. Desirable: Circuit board Design using Proteus or Mentor Graphics. Command line use of Windows ans/or Linux Use of version control software Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. Our interviews typically take place over Teams and for most roles are a 1 stage process. AWE is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at AWE, including women, BAME and applicants with disabilities.

Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

This Senior IT Support Analyst position is a key role within our Technology Department based in the Melton Offices. The successful candidate will be responsible for providing expert IT support with the experience and ability to work alone on site. Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st and 2nd line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician and living within reasonable commute of the local area already, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £30,000 - £33,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship

A Senior IT Support Analyst is sought after to handle and respond to various technical issues and provide solutions in a timely manner. This role requires expertise in a wide range of IT areas, with a focus on maintaining the smooth operation of the company's computer systems,and the experience and ability to work alone on site Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st and 2nd Line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician, and already living within a reasonable commute to site, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £30,000 - £33,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship

About Us The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical IT support, advice and guidance Ensuring that all IT support needs are logged appropriately Retaining ownership of support tickets and keeping staff updated on their status Ensuring that IT support tickets are resolved within the target resolution time Rerouting or escalating IT support tickets where necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase Identifying recurring IT incidents and performing root cause analysis Notifying key contacts on detection of a major incident Imaging, deploying and maintaining Windows 10 based PCs, laptops and tablets, as well as Apple OS iMacs and iPads. Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates/upgrades Installing, configuring and maintaining VoIP telephones Working with local academy Technicians where necessary and provide 2nd line support for more complicated issues as and when required Familiarising yourself with the network infrastructure (cabling, patch panels, switches, etc.) and associated documentation at the Academies in your care Ensuring that the server and network infrastructure at the Academy is regularly checked and maintained in accordance with HarrisNET best practice and procedures Working with the IT Service Manager and Infrastructure team to support on-site infrastructure elements Administering Active Directory user login accounts, Distribution and Security groups Maintaining communication between Federation and Academy IT Support staff, Service Managers and Academy SLT to ensure that all specific Federation and local academy requirements are met To view the full job description and person specification, please download the job pack. Qualifications & Experience We would like to hear from you if you have: Excellent verbal and written communication skills Self motivation and a can-do attitude The ability to self-manage, organise, and prioritise tasks and work under pressure The capability to handld the various pressures and demands associated with this highly customer focussed ICT support role Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving The ability to react quickly and effectively to issues and opportunities. Significant, recent experience in a similar, ITIL aligned, IT support role, preferably in a school or other educational environment Current, in depth experience of supporting Windows 10 PCs, laptops and tablets Recent experience of supporting Apple products, including iMacs and iPads, in an educational environment Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products Current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server Active Directory Proven track record in working to strict timescales and of working with staff at all levels Experience of delivering small projects, management of scope and customer expectations For a full job description and person specification, please download the Job Pack. Professional Development & Benefits If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.

AWE is currently recruiting for a Process Specialist with a focus on training to join our busy teams, working to help meet our businesses mission statement. Location - Aldermaston Package - 30,000 dependant on skills and experience plus allowances following completion of training. Working Hours: 7.30-5.25 Mon-Thursday each week Closing Date : 2nd October 2024 As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Key Accountabilities: Deliver adequate supervision of the assigned team to operations. Act as the SME trainer for our technology centres. Lead and task manage operations staff to carry out processes; and verifies that everything occurs in conformity with the plan, standards and instructions. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Key Responsibilities: Responsible for ensuring that the standards of people competence for the safe operation of tasks within the area are met. Ensure staff compliance with training standards as required by Licence Condition 10 (Training). Manage workloads appropriately to meet and deliver programme requirements. Plan work schedules. Provide visible management, leadership and motivation to help achieve high levels of performance and enthusiasm to deliver. Contribute to the delivery of local Accountability Boards (Visual Management Boards). Ensure that the team fully understands their role within the manufacturing process. Coach and mentor staff on capability. Promote and sponsor operational excellence and drive all actions aimed at continuous process improvement. Works effectively with others and building required relationships and interfaces to support delivery of the Programme. Provide a diverse and inclusive working environment that allows individuals to flourish and realise their potential. Work with others to form high performing teams. Adopt a 'See It, Own It, Solve It' mind-set, by identifying obstacles to success and taking ownership to find solutions to those problems. Responsible for undertaking other duties as reasonably required from time to time by line and task management, including work at other places within the UK or overseas; this will be done in consultation with you, and in accordance with any requirements contained in your Contract of Employment. The Company may require you to fulfil any other reasonable duties as aligned to your position from time to time in line with business needs; this may include additional roles as set out below (these are subject to your area of work, and where formally agreed by the individual): e.g. First Aider; Ballistic First Aider; RA First Aider Candidates must be willing and able to obtain and maintain the necessary security clearance for this role.

iO Associates seeks an 3rd Line Network Support Engineer to work with our client in Basingstoke Area. They are a prominent global entity in the information and communications technology solutions and services sector. Your responsibilities will include collaborating with the team to maintain on-premise networks supporting business-as-usual (BAU) activities. Job Title: 3rd Line Network Support Engineer Location: Basingstoke, UK Job Type: Permanent Salary: Up to £56k per annum This position would be office based. Active Security Clearance/Clearable required. Required: Solid understanding and practical knowledge of core routing and switching at CCNP level (minimum). Proficient in IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols). Sound understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree). Familiarity with Firewalls, including Cisco Firepower, Cisco ASA, and related features (ASDM, ACLs, IPSEC VPNs). Experience with Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISR and ASR Routers, and Cisco ISE. Strong experience with Juniper leaves, spines, and Switches. Responsibilities: Perform network configuration changes, upgrades, and engage with third parties, internal teams, and end customers. Contribute to project-based work closely with the project delivery team. Provide technical direction and mentorship to the 2nd line network team. Benefits: 25 days of annual leave along with public holidays (3 flexible) Double matching contributions up to 10% for pension Flexible benefits, including options for increased holidays, travel, dental coverage, critical illness, and more. This is the position for you if you want to work for a global company that values its employees' work life balance and invests in talent in terms of training. Please apply to the link below or get in touch with Harleen Barmi if you need more information on the role.

Job Description RIG Design Engineer - Submarines Full Time, On-site Derby, Raynesway. Why Rolls-Royce? An exciting opportunity has arisen for a Mechanical Design Engineer to join Rolls-Royce Submarines in Derby. We're a leader in propulsion system design and development for the Royal Navy's nuclear submarine fleet and the sole provider and technical authority. Join us and we'll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career. As a Mechanical Design Engineer you will be responsible for the creation of component/assembly/systems designs and associated through life justification that meet their requirements and product attributes, ie life, cost availability and safety margins. You will create solutions and justifications that are robust against variation, taking account the full life cycle (concept to disposal). You will also exhibit strong technical knowledge in mechanical design methodologies and have an understanding of and ability to integrate cross-discipline engineering concepts which include manufacturing engineering, service engineering, hydrodynamics, thermodynamics, Stress analysis both static and dynamic, fracture and fatigue assessment, mechanical technology, cost engineering, product definition. The team covers the nuclear plant and associated support equipment, such as, but not limited to, production tooling, assembly/dissembly equipment and in service maintenance equipment. They apply commodity standards and appropriate methods, tools and techniques such as - System Engineering Robust Design, Automated Component Design Systems, Cost Modelling, Standard Features and Knowledge Management. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you'll be doing: You will understand Product system / sub-system requirements and derive Component requirements at task level. You will also be responsible : To produce robust design solutions which are insensitive to variation to address specified requirements. To collaborate and communicate design solution information with task stakeholders. To search for, capture, store, and re-use knowledge relating to design activity. To understand and apply the commodity standards and to create new standards where none exist. To liaise with manufacturing and service engineering to actively integrate the experience and knowledge from these areas. To check own and others design a solutions and technical for completeness and correctness. To manage work in accordance with project cost, timescale, and quality targets. To resolve problems through evaluative judgements. Analyses factual information from multiple sources, interprets results and identifies effective solutions by applying their own technical knowledge, expertise and engineering judgement. To participate in Design support activities during production, build, maintenance and decommissioning of components. To analysis, interpretation and presentation of test results including comparison with analytical and/or empirical models. Who we are looking for : At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles Bachelor's degree, Master's or PhD in Engineering or regional equivalent qualification or equivalent technical capability based on practical knowledge and experience. Technical experience relevant to the engineering discipline. An ability to apply logical, analytical and innovative thinking on a range of technical problems. Knowledge and experience of product integrity / liability and justification. Membership of a relevant professional body or working towards. Experience as design engineer operating across the product life cycle, undertaking design safety justification activites supporting manufacturing, integration, maaintenance /refit activities and dealing with operational issues. Experience of Research and development, analytical and test verification activities. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at To work for Rolls-Royce Submarines you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL. Closing date: 2nd February 2024 Job Category Mechanical Systems Posting Date 19 Jan 2024; 00:01

2nd Line Support Engineer Location: Bromsgrove + 1 day at home a week Salary: £28,000/£32,000 + Benefits Job description This will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications. The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients' needs first. Some of the technologies the candidate would be expected to deal with include Windows Desktop, Windows Server, Hyper-V, Microsoft 365 and Apple technologies. Any networking experience would be advantageous. Main Duties and Responsibilities: As a highly motivated and conscientious individual, your main areas of responsibility will include: To provide 2nd line support to end-users via phone, email, or in-person Working alongside the helpdesk team to resolve support calls To escalate & work with third party suppliers to successfully resolve issues To undertake audits and provide recommendations on customers' IT environment Resolve technical issues Assist other members of the support team Assisting with creation of technical documentation and proposals Knowledge, Skills and Experience Required: Networking Experience - Draytek Firewalls, UniFi Switches, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Qualifications Required: Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies. Desirable Skills/Knowledge Excellent documentation skills A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open support tickets at the same time Solid experience and understanding of installation, configuration and maintenance of Windows Server 2012 upwards, with Active Directory Services and Group Policies Experience of deployment and maintenance of MS Office 365 and Azure solutions Strong troubleshooting ability Server 2019 onwards, Active Directory, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers Experience with tools such as Microsoft SCCM, Intune and JAMF Experience in working in an MSP or within Education is highly desirable Knowledge of the Autotask and Datto stack would be advantageous Full UK driving licence and have use of own car

3rd Line Network Support Engineer Location: Basingstoke Salary: £45,000 - £55,000 Type: Fully on-site Clearance: Must be able to attain SC Clearance. Active SC is a bonus. Job Description You will collaborate with the rest of the team to maintain on-premise networks to support BAU activities, perform network configuration changes, upgrades, and liaise with third parties and other internal teams as well as our end customer. You will also have the opportunity to be involved in project-based work, as you will be working closely with the project delivery team. Additionally, you will provide technical direction and mentoring to the 2nd line network team. Your Experience: Solid understanding and working knowledge of core routing and switching at CCNP level (minimum) Hands-on experience in troubleshooting enterprise networks Solid understanding of IP routing (BGP, OSPF, static routing, HSRP, VRF, tunneling protocols) Solid understanding of Layer 2 technologies (VLANs, port-security, 802.1X, spanning-tree) Experience with Firewalls - Cisco Firepower, Cisco ASA, and related features (ASDM, ACLs, IPSEC VPNs) Experience working with Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISR and ASR Routers, and Cisco ISE Understanding of network-level encryption Strong experience with Juniper leaves spines and Switches F5 Load Balancers Cisco ISE Appliance Catapans Your Benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more) Perks at work - employee discounts Employee assistance programme/virtual GP Role dependent benefits: Private medical. If you're interested in the above, apply or reach out to (see below)

Role: Network Analyst Salary: Up to £40,000 per annum dependent on experience Location: Onsite in Hampshire Candidates will be sponsored through security clearance for this role. As a Network Analyst you will have routing and switching experience to a CCNA level. This role is ideal for a 2nd/3rd Line Engineer looking to make the move to a 3rd Line role with the opportunity to be involved in both BAU support and project delivery. Skills and experience; Cisco products Routing and Switching Eligible for security clearance If you are interested in discussing this Network Analyst role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.