We're looking for an experienced 2 nd Line Technical Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry click apply for full job details
Feb 13, 2026
Full time
We're looking for an experienced 2 nd Line Technical Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry click apply for full job details
First/Second Line IT Support Analyst Location: Covent Garden, London Salary: £25,000 - £33,000 depending on experience Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities. To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will: Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree. Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements. Have strong prioritisation and time-management skills. Have familiarity with the following: Networking principles (TCP/IP) Microsoft Active Directory (Users & Computers) on-prem and Azure AD Microsoft Windows Microsoft Office on-prem and M365 Windows event logs Helpdesk software Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service. Sited in London's creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities. For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications. Closing Date: 15th February 2025 Interview Dates: week commencing 2nd March 2025
Feb 11, 2026
Full time
First/Second Line IT Support Analyst Location: Covent Garden, London Salary: £25,000 - £33,000 depending on experience Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities. To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will: Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree. Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements. Have strong prioritisation and time-management skills. Have familiarity with the following: Networking principles (TCP/IP) Microsoft Active Directory (Users & Computers) on-prem and Azure AD Microsoft Windows Microsoft Office on-prem and M365 Windows event logs Helpdesk software Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service. Sited in London's creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities. For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications. Closing Date: 15th February 2025 Interview Dates: week commencing 2nd March 2025
CRM Process Change Analyst - Fixed Term Contract Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week) Salary: £35,776 - £41,600 per annum plus benefits Location: Shilton Road, Burford OX18 4PF (Hybrid) Closing date: Sunday 22nd February 2026 Interview date: W/C 2nd March 2026 We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change! More about the role Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future. The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction. As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the to-be specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded. The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals. You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery. About you You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. Essential knowledge, skills and experience: Demonstrable experience as a business or change analyst Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice Functional knowledge of Microsoft Dynamics CRM Ability to communicate, coach and negotiate with stakeholders at various levels How to apply Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. About Blue Cross If you d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
Feb 09, 2026
Full time
CRM Process Change Analyst - Fixed Term Contract Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week) Salary: £35,776 - £41,600 per annum plus benefits Location: Shilton Road, Burford OX18 4PF (Hybrid) Closing date: Sunday 22nd February 2026 Interview date: W/C 2nd March 2026 We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change! More about the role Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future. The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction. As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the to-be specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded. The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals. You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery. About you You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. Essential knowledge, skills and experience: Demonstrable experience as a business or change analyst Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice Functional knowledge of Microsoft Dynamics CRM Ability to communicate, coach and negotiate with stakeholders at various levels How to apply Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. About Blue Cross If you d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
People Business Partner - Organisation Development and Continuous Improvement Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. About the role Part- time applicants will be considered Do you see a clunky process and immediately think "there has to be a better way"? Do you get excited about using AI and automation to eliminate waste? Do you hate inefficiency and look for simpler ways of doing things? If you're nodding along, this role might be for you. We're looking for someone who understands organisation development and is pragmatic about improving things. You'll lead change projects across the college sometimes that's about structures and systems, sometimes it's redesigning our appraisal process, building competency frameworks, or finding ways to automate repetitive HR tasks. You're a problem-solver who likes tech, hates inefficiency, and sees opportunities to make HR processes more efficient. You'll use data and modern tools (including AI) to improve how our People function works then move on to the next priority once it's embedded. This isn't a typical HR role. It's for someone who wants to build things, improve things, and replace things that don't work anymore. Main Responsibilities Design and implement streamlined People processes and systems, then hand them over for ongoing ownership once they're running smoothly. Lead organisational change projects, including work on structures, systems and ways of working that support the college's objectives. Design frameworks that support high performance, including competency models, values and behaviours, and appraisal processes. Find opportunities to use technology, automation and AI to improve People services and reduce time-wasting admin. Develop clear, accessible People policies that reflect our values and keep us legally compliant. Work with our People Analyst, using data and insights to identify improvement opportunities, measure impact, and inform decisions. What we can offer you As the successful candidate, you will be offered a salary of between £47,578- £52,457 per annum (this will be pro rata'd for part time hours) based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with SYPA - 18.6% Annual leave - 37 Days (273.8 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review ourRecruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 22nd February 2026 Please be aware If we have a high number of applications, we may decide to close the vacancy earlier.
Feb 07, 2026
Full time
People Business Partner - Organisation Development and Continuous Improvement Our College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. About the role Part- time applicants will be considered Do you see a clunky process and immediately think "there has to be a better way"? Do you get excited about using AI and automation to eliminate waste? Do you hate inefficiency and look for simpler ways of doing things? If you're nodding along, this role might be for you. We're looking for someone who understands organisation development and is pragmatic about improving things. You'll lead change projects across the college sometimes that's about structures and systems, sometimes it's redesigning our appraisal process, building competency frameworks, or finding ways to automate repetitive HR tasks. You're a problem-solver who likes tech, hates inefficiency, and sees opportunities to make HR processes more efficient. You'll use data and modern tools (including AI) to improve how our People function works then move on to the next priority once it's embedded. This isn't a typical HR role. It's for someone who wants to build things, improve things, and replace things that don't work anymore. Main Responsibilities Design and implement streamlined People processes and systems, then hand them over for ongoing ownership once they're running smoothly. Lead organisational change projects, including work on structures, systems and ways of working that support the college's objectives. Design frameworks that support high performance, including competency models, values and behaviours, and appraisal processes. Find opportunities to use technology, automation and AI to improve People services and reduce time-wasting admin. Develop clear, accessible People policies that reflect our values and keep us legally compliant. Work with our People Analyst, using data and insights to identify improvement opportunities, measure impact, and inform decisions. What we can offer you As the successful candidate, you will be offered a salary of between £47,578- £52,457 per annum (this will be pro rata'd for part time hours) based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with SYPA - 18.6% Annual leave - 37 Days (273.8 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review ourRecruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 22nd February 2026 Please be aware If we have a high number of applications, we may decide to close the vacancy earlier.
People Business Partner - Organisation Development and Continuous Improvement The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. About the role Part- time applicants will be considered Do you see a clunky process and immediately think "there has to be a better way"? Do you get excited about using AI and automation to eliminate waste? Do you hate inefficiency and look for simpler ways of doing things? If you're nodding along, this role might be for you. We're looking for someone who understands organisation development and is pragmatic about improving things. You'll lead change projects across the college sometimes that's about structures and systems, sometimes it's redesigning our appraisal process, building competency frameworks, or finding ways to automate repetitive HR tasks. You're a problem-solver who likes tech, hates inefficiency, and sees opportunities to make HR processes more efficient. You'll use data and modern tools (including AI) to improve how our People function works then move on to the next priority once it's embedded. This isn't a typical HR role. It's for someone who wants to build things, improve things, and replace things that don't work anymore. Main Responsibilities Design and implement streamlined People processes and systems, then hand them over for ongoing ownership once they're running smoothly. Lead organisational change projects, including work on structures, systems and ways of working that support the college's objectives. Design frameworks that support high performance, including competency models, values and behaviours, and appraisal processes. Find opportunities to use technology, automation and AI to improve People services and reduce time-wasting admin. Develop clear, accessible People policies that reflect our values and keep us legally compliant. Work with our People Analyst, using data and insights to identify improvement opportunities, measure impact, and inform decisions. What we can offer you As the successful candidate, you will be offered a salary of between £47,578- £52,457 per annum (this will be pro rata'd for part time hours) based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with SYPA - 18.6% Annual leave - 37 Days (273.8 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review ourRecruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 22nd February 2026 Please be aware If we have a high number of applications, we may decide to close the vacancy earlier.
Feb 05, 2026
Full time
People Business Partner - Organisation Development and Continuous Improvement The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. About the role Part- time applicants will be considered Do you see a clunky process and immediately think "there has to be a better way"? Do you get excited about using AI and automation to eliminate waste? Do you hate inefficiency and look for simpler ways of doing things? If you're nodding along, this role might be for you. We're looking for someone who understands organisation development and is pragmatic about improving things. You'll lead change projects across the college sometimes that's about structures and systems, sometimes it's redesigning our appraisal process, building competency frameworks, or finding ways to automate repetitive HR tasks. You're a problem-solver who likes tech, hates inefficiency, and sees opportunities to make HR processes more efficient. You'll use data and modern tools (including AI) to improve how our People function works then move on to the next priority once it's embedded. This isn't a typical HR role. It's for someone who wants to build things, improve things, and replace things that don't work anymore. Main Responsibilities Design and implement streamlined People processes and systems, then hand them over for ongoing ownership once they're running smoothly. Lead organisational change projects, including work on structures, systems and ways of working that support the college's objectives. Design frameworks that support high performance, including competency models, values and behaviours, and appraisal processes. Find opportunities to use technology, automation and AI to improve People services and reduce time-wasting admin. Develop clear, accessible People policies that reflect our values and keep us legally compliant. Work with our People Analyst, using data and insights to identify improvement opportunities, measure impact, and inform decisions. What we can offer you As the successful candidate, you will be offered a salary of between £47,578- £52,457 per annum (this will be pro rata'd for part time hours) based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with SYPA - 18.6% Annual leave - 37 Days (273.8 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review ourRecruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 22nd February 2026 Please be aware If we have a high number of applications, we may decide to close the vacancy earlier.
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
Feb 01, 2026
Full time
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
Job Title : Smart Integrations Analyst Location: Marble Arch, London - Hybrid, 4 days on-site (including some client visits) Salary: 55,000 - 60,000 plus up to 10% discretionary bonus, shares, 15% non-contributory pension Role Type: Permanent Sector: Property Technology/Smart Buildings Visa Sponsorship: Not Available Role Overview This is an operationally focused Smart Integrations role within a large UK commercial property portfolio. The role owns smart building systems, integrations, and data flows across live assets, ensuring systems are stable, vendors deliver to SLA, and issues are resolved properly. This role is suited to someone who enjoys working close to live systems, integrations, vendors, and operational delivery in real world environments. Key Responsibilities Own smart building integrations and data flows (IoT platforms, BMS, brokers, connected systems) Monitor system performance, uptime, and data integrity Act as a 1st/2nd line escalation point for smart systems issues Manage third-party vendors and hold them accountable to SLAs Coordinate fault resolution, fixes, upgrades, and improvements Support deployment of new smart technologies into existing buildings Work alongside enterprise architecture and property technology teams Improve operational documentation, standards, and processes Required Background Experience in smart buildings, proptech, IoT, BMS, or in-building technology environments Comfortable with operational roles (service desk, MSP, or live systems support) Experience managing tickets, vendors, escalations, and SLAs Working knowledge of smart systems and integrations Exposure to networking (LAN/WAN/Wi-Fi) and cloud platforms (Azure or AWS) Ability to explain technical issues clearly to non-technical stakeholders Why Join? Newly created role with clear ownership Prestigious FTSE 100 business Exposure to estate-scale smart building technology Strong benefits and long-term stability- High visibility across technology, property, and operational teams If you have the required skills outlined above and are interested in this excellent new role, contact Lorenz Recruitment ASAP; my contact details including mobile number are available on my LinkedIn profile Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Full time
Job Title : Smart Integrations Analyst Location: Marble Arch, London - Hybrid, 4 days on-site (including some client visits) Salary: 55,000 - 60,000 plus up to 10% discretionary bonus, shares, 15% non-contributory pension Role Type: Permanent Sector: Property Technology/Smart Buildings Visa Sponsorship: Not Available Role Overview This is an operationally focused Smart Integrations role within a large UK commercial property portfolio. The role owns smart building systems, integrations, and data flows across live assets, ensuring systems are stable, vendors deliver to SLA, and issues are resolved properly. This role is suited to someone who enjoys working close to live systems, integrations, vendors, and operational delivery in real world environments. Key Responsibilities Own smart building integrations and data flows (IoT platforms, BMS, brokers, connected systems) Monitor system performance, uptime, and data integrity Act as a 1st/2nd line escalation point for smart systems issues Manage third-party vendors and hold them accountable to SLAs Coordinate fault resolution, fixes, upgrades, and improvements Support deployment of new smart technologies into existing buildings Work alongside enterprise architecture and property technology teams Improve operational documentation, standards, and processes Required Background Experience in smart buildings, proptech, IoT, BMS, or in-building technology environments Comfortable with operational roles (service desk, MSP, or live systems support) Experience managing tickets, vendors, escalations, and SLAs Working knowledge of smart systems and integrations Exposure to networking (LAN/WAN/Wi-Fi) and cloud platforms (Azure or AWS) Ability to explain technical issues clearly to non-technical stakeholders Why Join? Newly created role with clear ownership Prestigious FTSE 100 business Exposure to estate-scale smart building technology Strong benefits and long-term stability- High visibility across technology, property, and operational teams If you have the required skills outlined above and are interested in this excellent new role, contact Lorenz Recruitment ASAP; my contact details including mobile number are available on my LinkedIn profile Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby. Job Title: IT Support Technician Salary: Upto 33k DOE Reporting to : Head of IT Location: Grimsby (with occasional site travel) Hours: Monday to Friday - 8 00am to 5 00pm Purpose of the role: We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding, and account management. Collaborate with IT teams to resolve incidents and improve services. Document solutions and contribute to knowledge base updates. Assist with system maintenance tasks and root cause analysis. Mentor junior analysts and support service desk process improvements. About You: You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required.
Jan 30, 2026
Full time
K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby. Job Title: IT Support Technician Salary: Upto 33k DOE Reporting to : Head of IT Location: Grimsby (with occasional site travel) Hours: Monday to Friday - 8 00am to 5 00pm Purpose of the role: We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding, and account management. Collaborate with IT teams to resolve incidents and improve services. Document solutions and contribute to knowledge base updates. Assist with system maintenance tasks and root cause analysis. Mentor junior analysts and support service desk process improvements. About You: You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required.
IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office / 3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15354
Jan 30, 2026
Full time
IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office / 3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15354
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
Jan 30, 2026
Full time
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
1st Line / 2nd Line Support Analyst Top UK Fintech Systems company Whiteley, Hampshire We are recruiting for a 1st / 2nd Line Support Analyst for a forward-thinking Fintech Software company providing world class Payments solutions for Retail, Commercial and Hospitality businesses here in the UK and abroad. The 1st / 2nd Line Support Analyst will ideally have worked in a helpdesk environment to provide support to internal teams on their Software & Hardware solutions and will also work with customers in the UK and around the world on tech issues with their software platform. This is a Uk offices hours role but there will be a need to work on a support rota for 1 week in every 4. The role is based in their Whiteley Operations centre Salary to £30k to 34k per annum and 5 days per week in office. The job role includes: Dealing with helpdesk tickets and enquiries submitted by email alongside answering Live Chat enquires, you will be the first point of contact for customers seeking technical or troubleshooting assistance Updating and maintaining products, users, passwords and other data for their fully managed clients Providing 2nd line technical support on Software Servers, Desktop PCs, Networks and email servers. Handle complex, technical troubleshooting requiring, in-depth knowledge. Assists with server maintenance, networking, and system administration. Escalating Tickets to 3rd Line Support when appropriate Running software and security updates remotely on Windows based systems. General support admin tasks as required including updating and maintaining their internal knowledge base and customer wiki Documents technical fixe in the ticketing system to build a knowledge base. Skills and Experience: Windows Server / MS Office / Office 365 experience Knowledge of Operating Systems in Windows and Linux would be useful Knowledge of Active Directory and MS Exchange would be useful Knowledge of any of the following Intune, Zabbix monitoring, Solarwinds & Networking would be beneficial but not essential Strong communication skills Strong Written and documentation skills Enjoys dealing with customer or user issues Organised and self -motivated. Be a problem solver and able to think outside the box to work through user or customer issues Benefits Competitive salary Holiday allowance is 25 days a year (plus bank holiday) Strong career progression opportunities Opportunity to earn overtime and on call rota Excellent pension scheme and employee benefits programme If this role is of interest, then please send your CV for immediate interview
Jan 30, 2026
Full time
1st Line / 2nd Line Support Analyst Top UK Fintech Systems company Whiteley, Hampshire We are recruiting for a 1st / 2nd Line Support Analyst for a forward-thinking Fintech Software company providing world class Payments solutions for Retail, Commercial and Hospitality businesses here in the UK and abroad. The 1st / 2nd Line Support Analyst will ideally have worked in a helpdesk environment to provide support to internal teams on their Software & Hardware solutions and will also work with customers in the UK and around the world on tech issues with their software platform. This is a Uk offices hours role but there will be a need to work on a support rota for 1 week in every 4. The role is based in their Whiteley Operations centre Salary to £30k to 34k per annum and 5 days per week in office. The job role includes: Dealing with helpdesk tickets and enquiries submitted by email alongside answering Live Chat enquires, you will be the first point of contact for customers seeking technical or troubleshooting assistance Updating and maintaining products, users, passwords and other data for their fully managed clients Providing 2nd line technical support on Software Servers, Desktop PCs, Networks and email servers. Handle complex, technical troubleshooting requiring, in-depth knowledge. Assists with server maintenance, networking, and system administration. Escalating Tickets to 3rd Line Support when appropriate Running software and security updates remotely on Windows based systems. General support admin tasks as required including updating and maintaining their internal knowledge base and customer wiki Documents technical fixe in the ticketing system to build a knowledge base. Skills and Experience: Windows Server / MS Office / Office 365 experience Knowledge of Operating Systems in Windows and Linux would be useful Knowledge of Active Directory and MS Exchange would be useful Knowledge of any of the following Intune, Zabbix monitoring, Solarwinds & Networking would be beneficial but not essential Strong communication skills Strong Written and documentation skills Enjoys dealing with customer or user issues Organised and self -motivated. Be a problem solver and able to think outside the box to work through user or customer issues Benefits Competitive salary Holiday allowance is 25 days a year (plus bank holiday) Strong career progression opportunities Opportunity to earn overtime and on call rota Excellent pension scheme and employee benefits programme If this role is of interest, then please send your CV for immediate interview
Stellar Select
Letchworth Garden City, Hertfordshire
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 30, 2026
Full time
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Elevate Technology Group Ltd
Chalfont St. Peter, Buckinghamshire
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
Jan 30, 2026
Full time
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
iSupply Recruitment Ltd
Letchworth Garden City, Hertfordshire
We're looking for an experienced IT Support Analyst to join a dynamic IT team. This is a hands-on technical role where you'll be the go-to person for resolving complex IT challenges while helping shape the technology landscape. Based in Letchworth with the opportunity for hybrid working: 2-3 days per week working from home. What You'll Be Doing Provide 1st/2nd/3rd line support across hardware, software, and network issues Manage and update our ticketing system, maintaining ITIL best practices Lead and support IT projects from conception to delivery Configure and deploy new devices, including laptops, mobile devices, and tablets Drive cyber security awareness and training initiatives across the organisation Administer Azure AD, Microsoft Exchange, and SharePoint environments Create and distribute application packages via InTune Mentor junior team members and contribute to knowledge sharing Provide executive-level support for board meetings and senior leadership What We're Looking For 3-5 years' proven experience in an IT support role Strong technical knowledge of Office 365, Windows 11, Microsoft InTune, Active Directory/Azure AD Experience with MS Defender, SharePoint, Exchange, and mobile technologies (iOS & Android) Microsoft certifications (or similar) would be advantageous Excellent problem-solving skills with the ability to communicate technical concepts to non-technical users Self-motivated with strong prioritisation skills and attention to detail A proactive, can-do attitude with a genuine passion for delivering exceptional service What's In It For You This role offers variety, autonomy, and the opportunity to make a real impact. You'll work with modern technologies, lead meaningful projects, and be part of a team that values integrity, simplicity, and continuous improvement. Occasional travel to other office locations may be required.
Jan 30, 2026
Full time
We're looking for an experienced IT Support Analyst to join a dynamic IT team. This is a hands-on technical role where you'll be the go-to person for resolving complex IT challenges while helping shape the technology landscape. Based in Letchworth with the opportunity for hybrid working: 2-3 days per week working from home. What You'll Be Doing Provide 1st/2nd/3rd line support across hardware, software, and network issues Manage and update our ticketing system, maintaining ITIL best practices Lead and support IT projects from conception to delivery Configure and deploy new devices, including laptops, mobile devices, and tablets Drive cyber security awareness and training initiatives across the organisation Administer Azure AD, Microsoft Exchange, and SharePoint environments Create and distribute application packages via InTune Mentor junior team members and contribute to knowledge sharing Provide executive-level support for board meetings and senior leadership What We're Looking For 3-5 years' proven experience in an IT support role Strong technical knowledge of Office 365, Windows 11, Microsoft InTune, Active Directory/Azure AD Experience with MS Defender, SharePoint, Exchange, and mobile technologies (iOS & Android) Microsoft certifications (or similar) would be advantageous Excellent problem-solving skills with the ability to communicate technical concepts to non-technical users Self-motivated with strong prioritisation skills and attention to detail A proactive, can-do attitude with a genuine passion for delivering exceptional service What's In It For You This role offers variety, autonomy, and the opportunity to make a real impact. You'll work with modern technologies, lead meaningful projects, and be part of a team that values integrity, simplicity, and continuous improvement. Occasional travel to other office locations may be required.
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team click apply for full job details
Jan 26, 2026
Full time
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team click apply for full job details
Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment click apply for full job details
Jan 22, 2026
Full time
Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment click apply for full job details
