108 jobs found

IT Support Engineer - Redhill - Perm Salary: £25,000 - £27,000 Location: Redhill 5 Days Onsite We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department. You will be Involved in the day-to-day support of the IT infrastructure at a 1st/2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and data back-ups and disaster recovery. IT Support Engineer - Main Responsibilities: Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems. You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible. IT Support Enigneer - Key Skills: Understanding of ISO 27001 principles High level of knowledge of web-based technologies MCSE qualification or equivalent ITIL Practitioner Capability to create IT policies, information security standards and procedures Maths & English GCSE/Level 2 equivalent Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Job Title: MSP Engineer (2nd Line) Location: West London Salary: 30,000 to 38,000 About my Client: Join a thriving Managed Service Provider at the forefront of technological innovation. We are on the lookout for an enthusiastic 2nd Line IT Engineer to join our dynamic team. This role offers a unique opportunity to work in a fast-paced environment, managing a diverse range of IT infrastructure, and gaining hands-on experience while contributing to our continued success. Role Overview: As a 2nd Service Desk Engineer, you will be a key player in providing technical support to our clients and users. Your responsibilities will span various technologies, offering a broad scope of experience, and formal Microsoft training will be provided to enhance your skill set. Benefits Package: Annual Bonus. 25 Days' Annual Leave + 8 Bank Holidays. Specialist Microsoft Training - Microsoft Office 365 & Azure. Health & Dental Insurance. Pension Contributions. Company Paid Sickness. Interest-Free Season Ticket Loan. Social Events. Key Responsibilities: Provide 2nd line technical support for Windows Server, Windows OS, Office 365, Exchange, and Azure. Handle technical support for network connectivity, including DNS/DHCP/TCP/IP, switches, and routers. Perform administrative tasks in the Office 365 admin portals, covering SharePoint, OneDrive, and Teams. Assist in mobile device rollouts using Microsoft Intune and Autopilot. Troubleshoot and resolve hardware issues for laptops, desktops, printers, and mobile devices. Deliver deskside/onsite support when needed. Collaborate with senior engineers on various projects. Required Technical Experience: Proficiency in Office 365 & Exchange. Experience with SharePoint and Teams. Strong familiarity with Windows OS and Server. Knowledge of virtualization technologies: Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere. Expertise in Active Directory and Group Policy. Familiarity with Azure Active Directory. Hands-on experience with hardware and backup solutions. Understanding of Citrix environments (end user and architecture). Solid networking skills - DNS, DHCP, TCP/IP. Knowledge of antivirus software. Excellent customer service skills. Advanced skills in Windows OS, Mac OSX, and Microsoft Office. Actively reviewing applications. Apply now to be considered for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: Service Desk Engineer Area: Sheffield Salary: 32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, to provide 1st & 2nd line solutions to their client base. Experience working in a Managed Service environment is essential! The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: Windows Server Office 365 DNS/DHCP Azure AD Routing / Networks Excellent Customer Service Desirable: Firewalls Backups Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Tittle: Service Desk Engineer/ Analyst Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Our client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team. As a Service Desk Engineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service Desk. Key Responsibilities: Delivering best-in-class client care by partnering with regional and international partners. Effectively managing multiple live chats simultaneously with internal customers, ensuring core metrics for operations and quality are met. Basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Providing technology support for up to 2 clients simultaneously through chat channels. Documenting tickets clearly for 2nd line teams to fix when first-line resolution is not attainable. Collaborating with peers and subject matter experts to continuously expand your skills and knowledge within IT. Building strong relationships with global partners and working well as part of a team. Skills & Qualifications: Excellent customer care skills with a strong desire to expand your skills and knowledge within IT. Exceptional communication and written skills. Strong attention to detail and organisational skills, with the ability to prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Experience in a technology call centre and/or customer service role. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is a plus. ITSM Remedy experience is not essential but desirable. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Cloud Support Engineer -Sheffield (hybrid) Adria Solutions has an exciting opportunity for an experienced Development and Cloud Support Engineer to join a well-established company with an international presence. Our client is evolving their software product portfolio from on-premise to Hybrid and Cloud solutions. As part of this transition, they need to grow their technical support team to bring in additional skills and capacity to help with Cloud and DevOps-lite tasks. This role will help progress our support team s knowledge and scope as we begin to support a growing number of customers using our Cloud services in addition to our market-leading on-premise solutions. Joining the existing 3rd-line Customer Support Team, you will be primarily responsible for dealing with escalated software, hardware, and cloud support requests from engineering teams around the world. As well as resolving technical issues, the role has the responsibility of delivering high-level technical and engineering information, updates, and best practice approaches to the global engineering teams. Further to this, the post holder will identify and feedback on opportunities to help harmonise project delivery and improve the customer experience. The Cloud Support Engineer will be required to: Manage technical issues through clear communication with internal customers, fault reproduction and fault resolution. Provide timely, accurate technical support to the internal engineering base. Hands-on reproduction of systems, environments and configurations to aid in investigations, where required. Maintain and develop the teams local hardware support environment. Liaise with Product Management to communicate and prioritise product issues that need development resource to fully resolve and remove future occurrences. The Cloud Support Engineer will have the following qualifications and experience: Experience of working in a 2nd or 3rd-line technical support environment. Proven experience in a desktop support/installation role, ideally within a development and engineering environment. Proven history of strong hardware and software troubleshooting skills Hands-on experience in troubleshooting Windows-based operating systems, including Windows 10, Windows Server 2012, 2016 and 2019 IT Networking of strong benefit (I.P. addressing, subnetting, routing, TCP, UDP, multicast) Exposure to or familiarity with basic cloud/Azure services and architecture. Database knowledge IBM DB2 and MS SQL (as examples) An understanding of virtualisation technologies such as Hyper-V including failover and replication processes Benefits for the Cloud Support Engineer: This is an excellent opportunity for a Cloud Support Engineer who strongly believes in team playing and is interested in continuous career development. You ll be rewarded with an excellent benefits package including: Flexible working Hybrid working Discounted gym membership Loads of sports and social activities How to apply if you re interested in this role: If this sounds like the perfect role, apply now without delay! Cloud Support Engineer

IT Support Engineer - Derby - £25,000 - £27,500 VIQU have partnered with a UK-based company specialising in recruitment and workforce management services across multiple industries. They serve both public and private sector organizations, supporting a diverse range of projects, from domestic infrastructure to global assignments. They are looking for a 1st - 2nd Line Support Engineer to deliver dedicated support to employees and collaborate with third-party software and hardware vendors. This is an on-site role with free parking. Key Requirements of the IT Support Engineer: Excellent customer service skills. Fundamental knowledge of IT operating systems and applications. Able to identify and resolve hardware and software issues for PCs, printers, scanners, peripherals, and mobile devices (iOS and Android). Clear and effective communication of technical concepts, both verbally and in writing, to users with varying levels of technical expertise. Actively pursuing industry-recognized certifications such as CompTIA A+ or CompTIA Network+ or similar Valid UK drivers licence/In process of completing driving licence. Key Responsibilities of the IT Support Engineer: Oversee the administration of the company's helpdesk portal. Set up user accounts and handle hardware configuration/installation for new starters and leavers. Provide remote IT support to users across the UK and internationally. Maintain and manage M365 tools/MDM platforms/Active Directory and Anti-Virus Management console Support and maintain audio, video, and IT equipment in meeting and conference rooms. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Danielle Green by sending your updated CV to (see below) or by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer - Derby - £25,000 - £27,500

FM Conway has an exciting opportunity for a Oracle Application Support Analyst to join our IT Team. You will play a key part in providing Oracle eBusiness Suite application maintenance and support services to users of FM Conway s business systems and to the IT function. This is a full time, permanent position based from our head office in Sevenoaks. The duties of the Application Oracle Application Support Analyst will include: - Providing application configuration and maintenance on FM Conway s Oracle systems - Delivering support to Oracle business users by investigating and resolving application errors, data discrepancies and queries - Working with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users and the IT Team - Receiving and prioritising requests for support using the IT ticketing system, provide 2nd and 3rd line support for Oracle eBusiness Suite applications - Progressing changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures and user support - Monitoring applications, record problems and identify performance trends - Supporting the Business Transformation team in the implementation of new business application software or new releases of existing business software What skills and experience do you need? We are looking for someone with strong Oracle System Administration skills and experience in SQL, PL/SQL, and BI Publisher. You should have supported Oracle eBusiness Suite modules like Financials, Procurement and HR, be able to manage changes, control interfaces, and handle Oracle SRs. We require someone who is motivated, empathetic, eager to learn, and can adapt to project changes easily. What benefits will you receive? At FM Conway we offer various career development opportunities and we support our employees towards studying for formal qualifications. You will receive 23 days holiday plus bank holidays, private healthcare, contributory pension scheme and life assurance. We will also offer you a range of health and well-being benefits including 24-hour advice lines, access to our free on-site gym at our head office in Sevenoaks and support from our in-house mental health first aiders. A brief introduction to FM Conway and our Information Technology Division FM Conway is a family run business with over 60 years experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence . As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. The FM Conway IT team is a friendly and thriving team with ambitious plans for our future. We have a large team of IT support staff which includes Oracle Developers, Infrastructure Engineers, Web/Application Developers, Application Support Analysts, IT Help Desk Engineers and a team of Business Transformation professionals who work on a large range of business improvement projects. Our IT Team work on a variety of projects which include application development, business process change, BAU activities which include supporting our clients systems and system configuration, data analysis and integration support. Our 10-year business strategy is based on our 3 pillars of self-delivery, carbon and environment and technology. It is through these three pillars that we will drive greater efficiency and innovation for both FM Conway and our clients. So if you would like to Join our Family as our Oracle Application Support Analyst then please click apply today . Closing Date: 06/02/2025 FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We look forward to receiving your application!

Desktop Support Engineer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (5 days per week on site for initial training and then 4 days thereafter) Shift Pattern: Anytime from 7am to 6pm (Possibility for weekend over time) Rate: A highly competitive PAYE Day rate is available for suitable candidates Role Profile Our client, a leading investment banking firm, is currently seeking a talented Desktop Support Associate to join their team in London. In this role, you will provide essential 2nd line IT support to their desktop and desk-side environments, ensuring the smooth functioning of their systems and operations. Responsibilities: Provide English language support to colleagues across the business, keeping in mind the diverse cultures and languages within the organisation. Answer calls, create tickets, and escalate issues as required, while providing cover to the IT support contact number. Handle walk-up and email requests, dealing with tickets and escalating issues when necessary. Administer various IT environments, including PC build and configuration, application software, SCCM, and printing. Liaise, coordinate, and monitor escalations to 3rd level support groups, ensuring timely resolution of issues. Support the companies video conferencing environment as the primary point of contact. Perform daily checks of the office printer environment and conference/meeting rooms, logging tickets and escalating exceptions to 3rd level resolver groups. Support the systems infrastructure team when needed, including workstation and server builds, administration, configuration, and support. Maintain a high availability production environment and ensure that workstations and printers are fully operational at all times. Patch workstations and test/deploy patches to ensure environment stability. Monitor and manage incidents and service requests reported through the ticketing system, taking ownership and progressing towards resolution. Collaborate with third-party vendors/suppliers to troubleshoot and resolve issues. Coordinate and support the movement of desk-side equipment between desk positions, working closely with building services and 3rd level resolver groups. Skills & Experience: Previous experience in providing 2nd line IT support in a similar role, ideally within the investment banking industry. Strong knowledge of MS Windows, Citrix Receiver, MS Office, and line-of-business applications. Familiarity with desktop and laptop hardware, video cameras, telephone handsets/headsets, and mobile phones. Experience with PC build and configuration, application software administration, SCCM, and printing. Ability to troubleshoot and resolve incidents promptly, and escalate when necessary. Excellent communication skills and the ability to provide support in a culturally sensitive manner. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Ability to work collaboratively as part of a team and independently when required. Flexibility to undertake additional duties as reasonably requested. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Service Desk Engineer (Contract) Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Our client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team. As a Service Desk Engineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service Desk. Key Responsibilities: Delivering best-in-class client care by partnering with regional and international partners. Effectively managing multiple live chats simultaneously with internal customers, ensuring core metrics for operations and quality are met. Basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Providing technology support for up to 2 clients simultaneously through chat channels. Documenting tickets clearly for 2nd line teams to fix when first-line resolution is not attainable. Collaborating with peers and subject matter experts to continuously expand your skills and knowledge within IT. Building strong relationships with global partners and working well as part of a team. Skills & Qualifications: Excellent customer care skills with a strong desire to expand your skills and knowledge within IT. Exceptional communication and written skills. Strong attention to detail and organisational skills, with the ability to prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Experience in a technology call centre and/or customer service role. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is a plus. ITSM Remedy experience is not essential but desirable. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

1st/2nd Line Engineer - Central and West London - 30,000 - 36,000 I am working with an exciting MSP that is expanding their team. They are looking for someone to join their IT Service Desk as an experienced 2nd Line Engineer! Role: Service Desk Analyst (1st/2nd Line) Salary: 30-36k Location: Near Monument Tube Station Working Model: Hybrid based on work load About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to grow with the company! They offer a great package with: Private Health Care External and Internal Traning Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Are you someone with some experince with: Windows 10 + 11 Active Directory and Entra ID Microsoft 365 Apps Windows Servers Storage Solutions Structured Cabling Veaam Back-ups Virtualisation Any MSP Experince is a Bonus! If this sounds like a great fit for you then please apply now! Please send your CV to henry com for immediate review. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: IT Support Assistant Location: Acton office (W3 7QE) Salary: Starting from 35,000 per annum Job type: Full time, Permanent Working Hours: Monday - Friday 8:30 - 17:30 (1 hour unpaid lunch break) Starting Date: Immediate Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills to assist the IT Department. Key Responsibilities: Office PC Hardware & Software Support Ad Hoc IT Related Project Work Script Writing The Candidate must be prepared to be flexible and work temporarily in other areas of the business should the need arise. About you: Essential Requirements: 1st and 2nd line PC support experience Useful Skills and Experience: Script writing experience Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly Suite Script Microsoft Office & VBA Microsoft SQL Server administration and query writing JavaScript Freemarker Please note that although the above list is preferred, training can provided for the right candidate. Benefits: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company Cooking facility to prepare lunches Please click APPLY to submit your CV and Covering Letter for this role. Candidates with the relevant experience or job titles of; IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Microsoft Exchange, IT Support Field Engineer, 1st Line Support Technician, Technical Support, IT Field Engineer, 1st Line Technician, Helpdesk Support Technician, Helpdesk Support, IT Systems Engineer, IT Systems Technician, IT Systems Support, Network Support, Microsoft Server, VMware, Hyper-V, Helpdesk Support Engineer will also be considered for this role.

My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another engineer into their technical team. This is an exciting opportunity to work in a fast-paced environment where no two days are the same, supporting clients across various industries while building your technical expertise. Telecoms Engineer (2rd Line) 25,000 + 30,000 Gateshead/Onsite Daily Duties: Acting as the first point of contact for IT and telecom support, resolving technical issues via phone, email, and helpdesk tickets. Diagnosing and troubleshooting network, telephony, and cloud-based system issues. Escalating complex issues to senior engineers while ensuring thorough documentation of resolutions. Configuring, maintaining, and monitoring IT and telecom systems, including VoIP, SIP, and on-premise/cloud systems. Supporting IT and telecom projects, including equipment setup, network configuration, and site installations. Maintaining system security, conducting vulnerability assessments, and managing backups. Providing exceptional customer service and ensuring timely updates to clients. Tech Stack: IT Systems: Active Directory, Microsoft 365, Windows Server (Apply online only , SQL Server, SharePoint, and Azure. Networking: Firewalls, and Network Access Control Administration. Telecoms: VoIP, SIP trunks, telephony systems, and related diagnostic tools. Additional Tools: Remote Software Deployment. Requirements: Proven experience in a similar support role (1st or 2nd line) with strong troubleshooting skills. A full UK driving license and the right to work in the UK. Company Benefits: Car Allowance OR Company Vehicle 23 days holiday (rising to 28 days with service) plus bank holidays. Stakeholder pension scheme and death in service benefit. Agile Perks. Healthcare cash plan covering everyday expenses. Cycle to Work Scheme and Volunteer Days. Enhanced Maternity and Paternity benefits. If you're eager to bring your technical skills to a company that values innovation and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: 2nd Line Software Support Pay: 28,000 - 34,000 DOE Location: Worsley (Hybrid) Job Summary We are seeking a skilled and dedicated 2nd Line Software Support Engineer to join our team. Our software solutions support organisations with stock management, deliveries, invoicing, and e-commerce client interactions. While we have a small legacy on-premise client base, our core focus is on Software-as-a-Service (SaaS), which is used by the majority of our clients. We are experiencing a period of rapid growth and are looking for skilled professionals to join our small, versatile team to help us continue our success. The Role: We are seeking an experienced individual to: Deliver frontline technical support on our help desk. Ensure successful software deployment and deliver effective training and consultancy to new and existing clients. Assist in setting up and maintaining AWS server instances. Key Responsibilities: Provide high-quality remote support for a range of technical issues. Respond to and resolve customer incidents, queries, and complaints effectively. Prioritise workloads, monitor backlogs, and strive to meet customer SLAs and KPIs. Accurately log all calls in the helpdesk software. Collaborate with colleagues on issue escalations as necessary. Assist with application installation and deployment, including occasional on-site support. Train clients on a variety of applications. Troubleshoot third-party applications. Adopt a hands-on problem-solving approach. Take ownership of assigned incidents and manage them through to resolution. Contribute to out-of-hours support on a rota basis. The Ideal Candidate: The successful candidate will have: Proven experience supporting MySQL/SQL bespoke database applications and working in AWS cloud environments. Experience working with mobile computers. A personable and friendly demeanour. A strong focus on customer satisfaction and retention. Organisational skills, multitasking ability, and professionalism. A results-oriented approach. A desire to grow within a dynamic, ambitious organisation. Key Attributes Include: Excellent communication skills. Timeliness and attention to detail. Accurate reporting and a commitment to teamwork. Self-reliance, motivation, enthusiasm, and curiosity. A willingness to learn and acquire new product knowledge. Benefits: 20 days of annual leave (excluding bank holidays), increasing to a maximum of 25 based on length of service. A 37.5-hour work week, Monday to Friday, from 9:00 am to 5:00 pm. If you have the skills and experience required for this role, click " APPLY " today and forward a recent copy of your CV for consideration.

Your new company Working for a well etablished housing organisation who have been awarded Best place to work 2024. They are a leading not for profit provider of housing for the elderly and now looking to employee an IT Engineer to support their fast growing houisng portfolio. Your new role To provide desk-based, remote and mobile on-site support on all aspects of technology deployments, including technology equipment/applications/installations/network/lines used (both business and desktop systems) to all levels of users throughout the organisation. Where directed, this service may extend to resident technology services. To act as the professional technical expert for dealing with triaged service desk tickets allocated to the IT Service Engineering Team. To lead in the setup and deployment of IT services to new and existing locations and decommissioning at end of life. To provide hardware fulfilment for all requests allocated to the postholders geographic or functional areas of responsibility. The position necessitates a degree of flexibility in working hours, with primary coverage required for their IT Support from 0800 to 1700, Monday through Friday. The job holder will make sure that they fully understand and fulfil their responsibilities in respect of Health & Safety, Diversity & Inclusion and Data Protection at all times. What you'll need to succeed Previous IT Service Desk and/or ICT 2nd Line Support experience Some knowledge of the IT Infrastructure Library (ITIL) as pertains to service support and service delivery. Ticket management including categorisation, prioritisation, incident management, request management, problem management ITIL v4 Foundation Desirable Microsoft Certified included but not limited to Azure Fundamentals, MCSA, MCSC Experience of dealing with problems over the telephone is essential. Good general understanding of techniques used in supporting ICT users spread across a range of geographically dispersed sites. The ability to troubleshoot issues a second line level on the corporate systems. This could include some of, but not limited to: Windows 10/11 Microsoft Office 365 including but not limited to Outlook, OneDrive, SharePoint, teams, teams' telephony Microsoft Entra Meraki networking Microsoft Intune Legacy Infrastructure including Cisco Networking, Windows Server and Active Directory What you'll get in return Flexible working Buy and sell holiday Cycle to work scheme Employee assistance programme Health Cash Plan Eye Care Vouchers Blue Light Card Car Lease Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

2nd Line IT Support Technician Bristol £30,000 - £32,000pa plus benefits: Our market leading professional services client is looking to recruit a 2nd Line IT Technician. As part of a team of dedicated engineers, you ll be providing 2nd Line and Desktop Support to the end users in their central Bristol office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Technician will provide support to a diverse group of users, responding to incidents and requests in line with company SLA s. You ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. If you're a 2nd Line IT Support professional with easy access to Bristol City Centre, and you enjoy being the go to hands on 2nd line desktop support technician for a busy office, please get in touch with Simon Hill. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles

Position: IT Team Lead - 2nd/3rd Line Support Engineer Location: Farringdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2/3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead & or Manager Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Systems Engineer Reports to: IT Service Manager Location: Sunderland, with occasional travel across different UK sites Hybrid working Rate: £(Apply online only)/day inside IR35 Contract length: 6-month contract Nature and Scope The role involves IT systems and infrastructure support, providing 3rd line assistance for IT incidents and service requests to support the ongoing BAU (Business-As-Usual) functions of the IT team and wider business. The role also supports projects aimed at improving IT infrastructure across both corporate and operational technology environments. Job Purpose The Systems Engineer provides 3rd line support to the BAU IT function, serving as an escalation point for service desk and technical support engineers. The role involves maintaining and supporting the current IT infrastructure, assisting senior team members, and contributing to IT infrastructure improvement projects. Key Accountabilities Support and Operations : Collaborate with the IT team to deliver BAU IT services. Troubleshoot and resolve incidents related to IT systems. Provide technical support for a range of applications and services, ensuring prompt escalation when necessary. Documentation and Process : Prepare and maintain technical documentation and network designs. Follow established safety, security, and quality standards. Projects and Innovation : Assist with IT infrastructure improvement projects. Stay up-to-date with emerging technologies to optimize system performance. Stakeholder Engagement : Act as a contact point for IT requests from various stakeholders. Build and maintain strong relationships with internal customers and third-party suppliers. Team Collaboration and Leadership : Provide technical guidance and mentoring to service desk staff. Foster strong collaboration within multi-location teams. Job Dimensions People Management : None. Budget Management : None. Key Relationships : IT Manager, Service Desk, Senior Engineers, and external suppliers. Person Specification Knowledge and Experience: Minimum of 3 years in IT support, with experience as a 2nd or 3rd line engineer. Proven ability to deliver high-quality IT support and maintain user satisfaction. Experience working in distributed or multi-location teams. Familiarity with large infrastructure projects; knowledge of the renewables industry is a plus. Understanding of ITIL practices. Full UK driving license. Skills and Certifications: Proficiency in: Cloud technologies (Azure and AWS). Virtualization platforms (e.g., VMware). Basic networking (TCP/IP). Certifications such as Microsoft MCP, Cisco CCNA, or equivalent. Strong problem-solving, organizational, and communication skills. Customer-focused mindset with a commitment to excellence. ITIL certification is desirable. Attributes: High motivation and initiative. Strong ability to work collaboratively in a matrixed environment. Effective relationship-building skills with stakeholders at all levels. Results-oriented, with a commitment to meeting deadlines.