Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Jul 19, 2025
Full time
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
81149 The Voltage Technician will report to Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Borehamwood office. You will be permanent employee. You will attract a salary of 39,283 per annum, one network payment of 712.10 per annum and a bonus of Bonus Level of 3%. Close Date: 2nd August 2025 All applications will be reviewed after the close date. Job Purpose: To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations. Principal Accountabilities: Make and keep appointments with customers in line with EGS 5 & EGS 8 of the Electricity Guaranteed Standards. Investigate voltage complaints to establish if the supply voltage is out side statutory limits. Check network running arrangements. Install and down load recording equipment. Interpret results from recording equipment and recommend action to rectify any issues identified. Keep the customer informed of progress of the investigation and write to them to inform them of the outcome of the investigation. Work as part of team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified so we are compliant with EIS 5 of the Electricity Internal Standards. Work as part of a team with Field Engineers on load related issues identified through the fault process. Work as part of a team with Field Engineers on surveying and planning minor projects and General Enquiries work. Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting. Undertake EMF surveys Undertake site surveys including pre work assessments Nature and Scope: The voltage technician reports to the Field Staff Supervisor. As a voltage technician the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted with in the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them the outcome of the investigation. They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing and down loading recording equipment, Interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues. Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load related issues where recording equipment needs to be installed. Work with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations. You will undertake EMF surveys and communicate the results to the customer. You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting. You will need to be organised to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners and Business Services. Knowledge, Skills, Qualifications & Experience: You will be asked to have the following Qualifications: Critical An understanding of the electricity network. Have a City & Guilds 2322. Authorised to Switch and Link on the LV network. Computer literate and be able to operate mobile technologies. Be able to interpret graphs and data. Resolve problems. Be organised. Desirable Have a ONC
Jul 19, 2025
Full time
81149 The Voltage Technician will report to Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Borehamwood office. You will be permanent employee. You will attract a salary of 39,283 per annum, one network payment of 712.10 per annum and a bonus of Bonus Level of 3%. Close Date: 2nd August 2025 All applications will be reviewed after the close date. Job Purpose: To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations. Principal Accountabilities: Make and keep appointments with customers in line with EGS 5 & EGS 8 of the Electricity Guaranteed Standards. Investigate voltage complaints to establish if the supply voltage is out side statutory limits. Check network running arrangements. Install and down load recording equipment. Interpret results from recording equipment and recommend action to rectify any issues identified. Keep the customer informed of progress of the investigation and write to them to inform them of the outcome of the investigation. Work as part of team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified so we are compliant with EIS 5 of the Electricity Internal Standards. Work as part of a team with Field Engineers on load related issues identified through the fault process. Work as part of a team with Field Engineers on surveying and planning minor projects and General Enquiries work. Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting. Undertake EMF surveys Undertake site surveys including pre work assessments Nature and Scope: The voltage technician reports to the Field Staff Supervisor. As a voltage technician the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted with in the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them the outcome of the investigation. They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing and down loading recording equipment, Interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues. Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load related issues where recording equipment needs to be installed. Work with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations. You will undertake EMF surveys and communicate the results to the customer. You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting. You will need to be organised to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners and Business Services. Knowledge, Skills, Qualifications & Experience: You will be asked to have the following Qualifications: Critical An understanding of the electricity network. Have a City & Guilds 2322. Authorised to Switch and Link on the LV network. Computer literate and be able to operate mobile technologies. Be able to interpret graphs and data. Resolve problems. Be organised. Desirable Have a ONC
Job Title: Senior Mechanical Engineer Location: Cowes, Isle of Wight, Salary: Up to £63,150 depending on experience. Part time & accruing hours available' Please let us know if you would like to discuss these options. What you'll be doing: Providing technical engineering support to mechanical engineering design activities for new and legacy products Developing conceptual designs for radar products, sub-systems and units Producing technical documentation in line with company guidelines Attending and contributing to design review discussions/meetings. Engaging with different engineering disciplines and competencies which exist within the local project and BAE Systems more broadly. Undertaking continuous personal development as required in order to build own skill, knowledge and competence in a range of business situations. Supporting the development of other early careers engineers within the discipline Your skills and experiences: Essential: Degree or equivalent qualification in Mechanical Engineering Full engineering lifecycle experience Defence, Marine or extreme environment engineering industry experience Have a broad understanding of mechanical engineering theory and technology with an interest in developing specialist experience in cooling systems, FE and CFD Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Mechanical Engineering Radar Team: As you engage with engineering functions across the business, as our team covers the whole engineering lifecycle using the latest cutting-edge technology, becoming a member of the Mechanical Engineering Radar team will provide you with significant exposure inside the larger BAE Systems organisation. BAE Systems Naval Radar provides Radar products and support services to a diverse range of customers worldwide. This role will provide engineering management support as part of a team delivering capability upgrades to the Royal Navy over the next 10 years. You will have the opportunity to develop and enhance your skills and knowledge, with the potential to lead into more senior positions within a global business. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 22nd July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Jul 19, 2025
Full time
Job Title: Senior Mechanical Engineer Location: Cowes, Isle of Wight, Salary: Up to £63,150 depending on experience. Part time & accruing hours available' Please let us know if you would like to discuss these options. What you'll be doing: Providing technical engineering support to mechanical engineering design activities for new and legacy products Developing conceptual designs for radar products, sub-systems and units Producing technical documentation in line with company guidelines Attending and contributing to design review discussions/meetings. Engaging with different engineering disciplines and competencies which exist within the local project and BAE Systems more broadly. Undertaking continuous personal development as required in order to build own skill, knowledge and competence in a range of business situations. Supporting the development of other early careers engineers within the discipline Your skills and experiences: Essential: Degree or equivalent qualification in Mechanical Engineering Full engineering lifecycle experience Defence, Marine or extreme environment engineering industry experience Have a broad understanding of mechanical engineering theory and technology with an interest in developing specialist experience in cooling systems, FE and CFD Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Mechanical Engineering Radar Team: As you engage with engineering functions across the business, as our team covers the whole engineering lifecycle using the latest cutting-edge technology, becoming a member of the Mechanical Engineering Radar team will provide you with significant exposure inside the larger BAE Systems organisation. BAE Systems Naval Radar provides Radar products and support services to a diverse range of customers worldwide. This role will provide engineering management support as part of a team delivering capability upgrades to the Royal Navy over the next 10 years. You will have the opportunity to develop and enhance your skills and knowledge, with the potential to lead into more senior positions within a global business. As the world has evolved, so has the way we work. Our working approach, will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 22nd July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Deputy Store Manager, Battersea Power Station London, LND, GB Permanent Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. "We Empower, we Exceed, we Engineer". Deputy Store Manager, Battersea Power Station (Permanent, Full-Time) HOW WILL YOU MAKE AN IMPACT? Reporting to the IWC Boutique Manager, the IWC Deputy Manager assists them in the management of the Boutique to ensure operational profitability through team development, superior customer experience and excellent CRM activity. Build and uphold boutique reputation through exceeding client expectations whilst adhering to IWC policies and procedures. Key responsibilities: Achieves monthly and yearly Boutique turnover and business KPI's Achieve personal targets of 10% share of the TO in line with Boutique's target Sets goal for all sales associates and motivates team on a daily basis Conduct monthly performance review in the absence of the BM Work closely with and support the boutique manager with all managerial and operational tasks Building and maintaining strong relationships with clients and stakeholders as well as office team Identify and/or creates sales opportunities inside and outside boutique environment CRM Works with the entire Boutique Team to ensure all IWC CRM KPI's are met Leads by example on all CRM behaviours and disciplines Ensures that the data collected is according to the boutique's target Make sure that the team is following up on potential and existing clients Develop his/her own clients and be an example to the team Assist the BM and CRM representative to achieve the given CRM targets Operations Make sure that stocktake is done monthly and there are no discrepancies Make sure that the stock is always saleable condition Input on stock management, reviews stock levels and communicates product needs Assists the BM with Boutique administration (cash flow, shipments, repairs, security) Ensure all the administrative work is completed on time Ensures communication with platform management and HQ in the absence of the BM Assist Marketing department with consignments Make sure that the boutique standards are at its highest at all times Maintain the boutique according to global IWC visual merchandising standards Training Holds briefings to ensure consistent level of communication and information Assist BM in creating a training rota, follow-up and feedback Create coaching rota and allocate staff coaching between BM and him/herself Keep a record of internal and external trainings, allocate according to the floor coverage and respect the deadlines Strive to achieve the target of 25% conversion in CS to sales Make the department proactive and, through process, manage complaints Ensures the timeliness of repairs taken in by the store Educate the team with consistent communication Assist BM in making sure that the Selling Ceremony is delivered Represents the Brand inside and outside the Boutique Strive to achieve 100% in Mystery shopping result for the Boutique team Ensure impeccable grooming standards according to guidelines Upholds and delivers company's customer service standards Handle customer service requests and respective processes Develops external partner relationships to build brand awareness and client recruitment HOW WILL YOU EXPERIENCE SUCCESS WITH US? At least 3 years of experience in luxury environment ideally in a sales and/or management role Very good general education, sense for etiquette and presentation Strong sense of luxury service, aesthetics and proactive approach Result and action oriented with strong entrepreneurial mind-set Good interpersonal competences and empathic Good analytical and organisational skills Fluent in local language and ideally one more relevant tourist language WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. • We value freedom, collegiality, loyalty, and solidarity. • We foster empathy, curiosity, courage, humility, and integrity. • We care for the world we live in. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call 2nd Stage - Interview with the Boutique Manager 3rd Stage - Interview with the Retail Manager 3rd Stage - Interview with the Brand Director
Jul 18, 2025
Full time
Deputy Store Manager, Battersea Power Station London, LND, GB Permanent Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. "We Empower, we Exceed, we Engineer". Deputy Store Manager, Battersea Power Station (Permanent, Full-Time) HOW WILL YOU MAKE AN IMPACT? Reporting to the IWC Boutique Manager, the IWC Deputy Manager assists them in the management of the Boutique to ensure operational profitability through team development, superior customer experience and excellent CRM activity. Build and uphold boutique reputation through exceeding client expectations whilst adhering to IWC policies and procedures. Key responsibilities: Achieves monthly and yearly Boutique turnover and business KPI's Achieve personal targets of 10% share of the TO in line with Boutique's target Sets goal for all sales associates and motivates team on a daily basis Conduct monthly performance review in the absence of the BM Work closely with and support the boutique manager with all managerial and operational tasks Building and maintaining strong relationships with clients and stakeholders as well as office team Identify and/or creates sales opportunities inside and outside boutique environment CRM Works with the entire Boutique Team to ensure all IWC CRM KPI's are met Leads by example on all CRM behaviours and disciplines Ensures that the data collected is according to the boutique's target Make sure that the team is following up on potential and existing clients Develop his/her own clients and be an example to the team Assist the BM and CRM representative to achieve the given CRM targets Operations Make sure that stocktake is done monthly and there are no discrepancies Make sure that the stock is always saleable condition Input on stock management, reviews stock levels and communicates product needs Assists the BM with Boutique administration (cash flow, shipments, repairs, security) Ensure all the administrative work is completed on time Ensures communication with platform management and HQ in the absence of the BM Assist Marketing department with consignments Make sure that the boutique standards are at its highest at all times Maintain the boutique according to global IWC visual merchandising standards Training Holds briefings to ensure consistent level of communication and information Assist BM in creating a training rota, follow-up and feedback Create coaching rota and allocate staff coaching between BM and him/herself Keep a record of internal and external trainings, allocate according to the floor coverage and respect the deadlines Strive to achieve the target of 25% conversion in CS to sales Make the department proactive and, through process, manage complaints Ensures the timeliness of repairs taken in by the store Educate the team with consistent communication Assist BM in making sure that the Selling Ceremony is delivered Represents the Brand inside and outside the Boutique Strive to achieve 100% in Mystery shopping result for the Boutique team Ensure impeccable grooming standards according to guidelines Upholds and delivers company's customer service standards Handle customer service requests and respective processes Develops external partner relationships to build brand awareness and client recruitment HOW WILL YOU EXPERIENCE SUCCESS WITH US? At least 3 years of experience in luxury environment ideally in a sales and/or management role Very good general education, sense for etiquette and presentation Strong sense of luxury service, aesthetics and proactive approach Result and action oriented with strong entrepreneurial mind-set Good interpersonal competences and empathic Good analytical and organisational skills Fluent in local language and ideally one more relevant tourist language WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. • We value freedom, collegiality, loyalty, and solidarity. • We foster empathy, curiosity, courage, humility, and integrity. • We care for the world we live in. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call 2nd Stage - Interview with the Boutique Manager 3rd Stage - Interview with the Retail Manager 3rd Stage - Interview with the Brand Director
Service Desk Manager - £56,000 - Holborn An esteemed educational institution based in the heart of London is currently seeking a Service Desk Managerto join its IT team. This is a permanent, full-time opportunity offering the chance to work in a vibrant and collaborative environment where staff tenure is long and the culture is genuinely supportive. The role is 4 days a week on-site near Holborn. In this role, you'll report directly to the IT Director and take the lead in managing a team of skilled 1st, 2nd, and 3rd line engineers. You'll be responsible not just for day-to-day service delivery, but also for shaping and embedding ITIL-based processes that elevate the organisation's IT function. Beyond team leadership, you'll have oversight of the organisation's entire technical estate. This includes everything from desktop services and remote access to mobile computing, telephony, and printing solutions. You'll also play a strategic role in identifying the infrastructure needs of the institution, raising any policy gaps, and contributing to the ongoing development of the IT function. Strong communication and interpersonal skills are essential. You'll often be the first point of contact for resolving technical issues and will need to engage with a wide variety of users-from academic staff to students-with clarity, patience, and professionalism. Technically, you'll need a solid foundation working across both Windows and Mac environments,along with experience in technologies such as Office 365, Active Directory, networking protocols, Intune, MDM solutions and Antivirus tools. A strong grasp of ITIL processes is also required, ideally with hands-on experience applying them in a live environment.
Jul 18, 2025
Full time
Service Desk Manager - £56,000 - Holborn An esteemed educational institution based in the heart of London is currently seeking a Service Desk Managerto join its IT team. This is a permanent, full-time opportunity offering the chance to work in a vibrant and collaborative environment where staff tenure is long and the culture is genuinely supportive. The role is 4 days a week on-site near Holborn. In this role, you'll report directly to the IT Director and take the lead in managing a team of skilled 1st, 2nd, and 3rd line engineers. You'll be responsible not just for day-to-day service delivery, but also for shaping and embedding ITIL-based processes that elevate the organisation's IT function. Beyond team leadership, you'll have oversight of the organisation's entire technical estate. This includes everything from desktop services and remote access to mobile computing, telephony, and printing solutions. You'll also play a strategic role in identifying the infrastructure needs of the institution, raising any policy gaps, and contributing to the ongoing development of the IT function. Strong communication and interpersonal skills are essential. You'll often be the first point of contact for resolving technical issues and will need to engage with a wide variety of users-from academic staff to students-with clarity, patience, and professionalism. Technically, you'll need a solid foundation working across both Windows and Mac environments,along with experience in technologies such as Office 365, Active Directory, networking protocols, Intune, MDM solutions and Antivirus tools. A strong grasp of ITIL processes is also required, ideally with hands-on experience applying them in a live environment.
Onsite IT Support Analyst (2nd line) Based: North London Type: Full-time Salary: £34-38k Eligibility : You must be eligible to work in the UK Based permanently onsite at one of our client's central London office you will provide excellent IT support to their team: Resolving IT issues and malfunctions Assistance with Projects & Migrations Creating documentation and guides Smartdesc places a strong emphasis on being proactive as well providing a high-quality service - setting us apart from our competitors. To achieve this, you will work with your colleagues to help deliver IT improvements and recommendations throughout our clients. The 2nd Line engineer role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates. The role will work closely with our Greece office and UK colleagues, as well as our Professional Services team who deliver projects and change requests, and our IT Security team, who focus on ensuring clients data and networks are secure. Being part of a close-knit team will enable the successful candidate to develop their skills at a fast pace and settle into a long career with a successful fast-growing young company. Skills & Experience Required Strong ability to fault find and problem solve under pressure, remotely using various toolsets. Experience working as a remote IT Support Engineer. A minimum of two years' experience in a similar role Strong working knowledge of Microsoft 365 both on premise and cloud. Working knowledge of Microsoft Azure including Remote Desktop Services. Working knowledge of Microsoft technologies - Server / Exchange / Active Directory. Knowledge of security technologies and toolsets such as monitoring & BitDefender. Knowledge of networking infrastructure - LAN / WAN / DNS / Firewalls etc. Proficient in Verbal and written English Can work to strict SLAs, project plans and KPIs. The ability to multi-task and manage time under pressure. Positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently About Smartdesc Smartdesc is a leading IT Managed Service Provider (MSP) whose focus is the UK non-profit sector, one of the largest in the world at over £55bn. We work with national household names, social enterprises and public-sector bodies. We are priority partners with both Microsoft and ServiceNow. Our mission is to provide non-profits with the technology, tools, direction and support they need to fulfil their goals. Our vision is to empower the UK's nonprofit organisations to deliver their best work through enhanced technology solutions. We provide IT services including IT strategy, cyber security, helpdesk support, project and programme management. You will be part of a dynamic and growing company; you will not be a small cog in the machine, but instead be able to spread your wings and work with some amazing nonprofit organisations who are engaged and want to improve their technology. We have a strong focus on personal development and a "promote from within" culture. This means structured Professional Development Plans, access to market leading e-Learning and certifications, monthly protected learning time and paid-for certifications to support your development. Staff stay with us for years because we invest heavily in them - our retention rate is 98% which is far above the competition. We have a flat management structure without internal politics, and staff are given a high degree of freedom to do their jobs to the best of their ability. You will have the opportunity to immerse yourself in a diverse range of cutting-edge technologies and systems, and never be pigeonholed into one single area. Successful candidates deliver exceptional work through effort, integrity, and honesty. Smartdesc delivers ethical, transparent and customer-focused IT services; new team members are carefully picked to ensure they share our values .
Jul 18, 2025
Full time
Onsite IT Support Analyst (2nd line) Based: North London Type: Full-time Salary: £34-38k Eligibility : You must be eligible to work in the UK Based permanently onsite at one of our client's central London office you will provide excellent IT support to their team: Resolving IT issues and malfunctions Assistance with Projects & Migrations Creating documentation and guides Smartdesc places a strong emphasis on being proactive as well providing a high-quality service - setting us apart from our competitors. To achieve this, you will work with your colleagues to help deliver IT improvements and recommendations throughout our clients. The 2nd Line engineer role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates. The role will work closely with our Greece office and UK colleagues, as well as our Professional Services team who deliver projects and change requests, and our IT Security team, who focus on ensuring clients data and networks are secure. Being part of a close-knit team will enable the successful candidate to develop their skills at a fast pace and settle into a long career with a successful fast-growing young company. Skills & Experience Required Strong ability to fault find and problem solve under pressure, remotely using various toolsets. Experience working as a remote IT Support Engineer. A minimum of two years' experience in a similar role Strong working knowledge of Microsoft 365 both on premise and cloud. Working knowledge of Microsoft Azure including Remote Desktop Services. Working knowledge of Microsoft technologies - Server / Exchange / Active Directory. Knowledge of security technologies and toolsets such as monitoring & BitDefender. Knowledge of networking infrastructure - LAN / WAN / DNS / Firewalls etc. Proficient in Verbal and written English Can work to strict SLAs, project plans and KPIs. The ability to multi-task and manage time under pressure. Positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently About Smartdesc Smartdesc is a leading IT Managed Service Provider (MSP) whose focus is the UK non-profit sector, one of the largest in the world at over £55bn. We work with national household names, social enterprises and public-sector bodies. We are priority partners with both Microsoft and ServiceNow. Our mission is to provide non-profits with the technology, tools, direction and support they need to fulfil their goals. Our vision is to empower the UK's nonprofit organisations to deliver their best work through enhanced technology solutions. We provide IT services including IT strategy, cyber security, helpdesk support, project and programme management. You will be part of a dynamic and growing company; you will not be a small cog in the machine, but instead be able to spread your wings and work with some amazing nonprofit organisations who are engaged and want to improve their technology. We have a strong focus on personal development and a "promote from within" culture. This means structured Professional Development Plans, access to market leading e-Learning and certifications, monthly protected learning time and paid-for certifications to support your development. Staff stay with us for years because we invest heavily in them - our retention rate is 98% which is far above the competition. We have a flat management structure without internal politics, and staff are given a high degree of freedom to do their jobs to the best of their ability. You will have the opportunity to immerse yourself in a diverse range of cutting-edge technologies and systems, and never be pigeonholed into one single area. Successful candidates deliver exceptional work through effort, integrity, and honesty. Smartdesc delivers ethical, transparent and customer-focused IT services; new team members are carefully picked to ensure they share our values .
An exciting opportunity has arisen to join Cabot Financial in Kings Hill as an Infrastructure Operations Team Leader. This is a hybrid role with travel to Kings Hill, ME19 4UA, when required. Some London and European travel may also be required. Job Purpose As the Infrastructure Operations Team leader, you will drive operational excellence across all facets of all IT systems and operations, ensuring robust, scalable infrastructure and services whilst fostering a culture of continuous improvement. You and your team will lead technical diagnosis and resolution of incidents, as well as maintaining and innovating the infrastructure and services we provide to the business. You will manage a team responsible for the installation, configuration, and maintenance of software and hardware both on-premise and in cloud-based environments - as well as remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on behalf of the business/IT Ops on incoming work Review and vet any project related work that requires Infrastructure/software/services Responsible for engaging technical resources to assist with project deliverables - internal and external. Maintain a good working knowledge of current infrastructure and future trends Involved and contribute to Governess Across IT - Tech/Services/Processes/info sec Delivering new functionality required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM principles Support the Audits and Sarbanes Oxley ensuring systems are compliant and follow documented IT Controls Forward thinking/planning Maintaining relationships with technology, software, and security vendors Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation To support the technical services team on 2nd and 3rd line incidents, and planned work, managing them through to resolution Troubleshoot and monitor the technical infrastructure and perform preventative maintenance work, to ensure operational effectiveness and stability of the technical environment Supporting and coaching Infrastructure team members Supporting infrastructure design planning Documenting infrastructure processes, procedures, and standards and to maintain or prepare system documentation as required Liaising with other departments in identifying and resolving technical business issues When required support the operations team in resolving high impact, or technically challenging problems. To be available for "out-of-hours" work to resolve support calls or planned activities. Put security at the heart of the solutions created and supporting the Infosec teams as required. Works with the wider senior team to ensure that all activities and operations are performed in compliance with regulations and laws governing business operations. Person specification: Knowledge & Experience Team and man management Strong expertise across Windows Server platforms VMWare virtualisation technologies Be able to contribute to the 3rd level technical expertise across a Microsoft, Dell, and Citrix infrastructure. Exchange 2016/2019 Hybrid, Office 365 and Azure AD PowerShell, including knowledge of scripting Understanding and expertise in security products and services Dell and Netapp hardware, including traditional 3-tier and HCI (VxRail/VSAN/NSX). Storage and Backup Management using SAN/NAS based technologies Web based technologies, e.g. IIS, .Net. and Microservices Administration of Active Directory, Group Policy, DNS/DFS/DHCP/WINS, Windows File & Print services Pro-active problem solving and diagnosis skills - able to communicate to internal/external clients and must demonstrate documentation skills. Load balancing technology Windows Clustering Team player, with the ability lead by example generating energy within IT operations and the team they manage. Desirable Knowledge of one or more specific skill in the following areas: Exchange Citrix XenDesktop Commvault backup, or Veeam Ivanti Patch management Rapid 7 Experience of architecture/design principles An understanding of ITIL processes, including change and incident management Troubleshooting and analysis skills An understanding of networking essentials O365 configuration and support, including Exchange and Teams Experience in a technical support role within financial services sector Systems operations monitoring using PRTG or equivalent. Any of the following accreditations with be beneficial: MCSE/VCP/Cisco qualifications Personal Attributes: Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation. Strong planning and organising skills including the ability to manage several work streams simultaneously. Strong tenacity, sense of urgency and problem-solving skills. Able to quantify and articulate business options, risks, issues and benefits, clearly and succinctly, supporting effective decision-making and resolution. Demonstrate professionalism to support a culture of integrity within the team. Credible and persuasive at all levels within the organisation and externally Ability to innovate and to challenge entrenched thinking coupled with sensitivity to the current culture of teams Able to work at pace whilst maintaining very high standard in a busy Infrastructure team Able to operate effectively in a matrix management structure and is comfortable being accountable for services they may not directly own Ability to communicate clearly internally and externally and develop relationships with a variety of stakeholders Able to organise, manage and prioritise own workload and teams. Results orientated with good communication and interpersonal skills. Excellent communication skills - able to communicate effectively at all levels. What happens next? If this sounds like you and you'd like to join our rapidly expanding company that offers excellent career progression, then apply now, a member of our Talent Acquisition team will then be in touch with you! Working for Cabot: You'll be working for an award winning; Investors in People Gold accredited organisation. We are passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health. Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities. At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.
Jul 18, 2025
Full time
An exciting opportunity has arisen to join Cabot Financial in Kings Hill as an Infrastructure Operations Team Leader. This is a hybrid role with travel to Kings Hill, ME19 4UA, when required. Some London and European travel may also be required. Job Purpose As the Infrastructure Operations Team leader, you will drive operational excellence across all facets of all IT systems and operations, ensuring robust, scalable infrastructure and services whilst fostering a culture of continuous improvement. You and your team will lead technical diagnosis and resolution of incidents, as well as maintaining and innovating the infrastructure and services we provide to the business. You will manage a team responsible for the installation, configuration, and maintenance of software and hardware both on-premise and in cloud-based environments - as well as remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on behalf of the business/IT Ops on incoming work Review and vet any project related work that requires Infrastructure/software/services Responsible for engaging technical resources to assist with project deliverables - internal and external. Maintain a good working knowledge of current infrastructure and future trends Involved and contribute to Governess Across IT - Tech/Services/Processes/info sec Delivering new functionality required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM principles Support the Audits and Sarbanes Oxley ensuring systems are compliant and follow documented IT Controls Forward thinking/planning Maintaining relationships with technology, software, and security vendors Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation To support the technical services team on 2nd and 3rd line incidents, and planned work, managing them through to resolution Troubleshoot and monitor the technical infrastructure and perform preventative maintenance work, to ensure operational effectiveness and stability of the technical environment Supporting and coaching Infrastructure team members Supporting infrastructure design planning Documenting infrastructure processes, procedures, and standards and to maintain or prepare system documentation as required Liaising with other departments in identifying and resolving technical business issues When required support the operations team in resolving high impact, or technically challenging problems. To be available for "out-of-hours" work to resolve support calls or planned activities. Put security at the heart of the solutions created and supporting the Infosec teams as required. Works with the wider senior team to ensure that all activities and operations are performed in compliance with regulations and laws governing business operations. Person specification: Knowledge & Experience Team and man management Strong expertise across Windows Server platforms VMWare virtualisation technologies Be able to contribute to the 3rd level technical expertise across a Microsoft, Dell, and Citrix infrastructure. Exchange 2016/2019 Hybrid, Office 365 and Azure AD PowerShell, including knowledge of scripting Understanding and expertise in security products and services Dell and Netapp hardware, including traditional 3-tier and HCI (VxRail/VSAN/NSX). Storage and Backup Management using SAN/NAS based technologies Web based technologies, e.g. IIS, .Net. and Microservices Administration of Active Directory, Group Policy, DNS/DFS/DHCP/WINS, Windows File & Print services Pro-active problem solving and diagnosis skills - able to communicate to internal/external clients and must demonstrate documentation skills. Load balancing technology Windows Clustering Team player, with the ability lead by example generating energy within IT operations and the team they manage. Desirable Knowledge of one or more specific skill in the following areas: Exchange Citrix XenDesktop Commvault backup, or Veeam Ivanti Patch management Rapid 7 Experience of architecture/design principles An understanding of ITIL processes, including change and incident management Troubleshooting and analysis skills An understanding of networking essentials O365 configuration and support, including Exchange and Teams Experience in a technical support role within financial services sector Systems operations monitoring using PRTG or equivalent. Any of the following accreditations with be beneficial: MCSE/VCP/Cisco qualifications Personal Attributes: Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation. Strong planning and organising skills including the ability to manage several work streams simultaneously. Strong tenacity, sense of urgency and problem-solving skills. Able to quantify and articulate business options, risks, issues and benefits, clearly and succinctly, supporting effective decision-making and resolution. Demonstrate professionalism to support a culture of integrity within the team. Credible and persuasive at all levels within the organisation and externally Ability to innovate and to challenge entrenched thinking coupled with sensitivity to the current culture of teams Able to work at pace whilst maintaining very high standard in a busy Infrastructure team Able to operate effectively in a matrix management structure and is comfortable being accountable for services they may not directly own Ability to communicate clearly internally and externally and develop relationships with a variety of stakeholders Able to organise, manage and prioritise own workload and teams. Results orientated with good communication and interpersonal skills. Excellent communication skills - able to communicate effectively at all levels. What happens next? If this sounds like you and you'd like to join our rapidly expanding company that offers excellent career progression, then apply now, a member of our Talent Acquisition team will then be in touch with you! Working for Cabot: You'll be working for an award winning; Investors in People Gold accredited organisation. We are passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health. Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities. At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.
The Site Reliability Engineering (SRE) team at Pendo is responsible for provisioning and maintaining cloud infrastructure from development through production for all product initiatives, and working with developers and product managers to ensure that our products are not only reliable and performant, but also cost-efficient. Our platform is built on Google Kubernetes Engine (GKE) and utilizes several other Google technologies such as Memorystore, Cloud Datastore, PubSub, Cloud Functions, BigQuery, and Vertex AI, as well as services from other vendors such as Amazon SES. In the development process, SREs provide developers with stable and performant CI and release pipelines and development environments to facilitate frequent delivery of new product features. In production, SREs perform Tier 1 on-call and incident management functions, supporting a high-throughput platform which processes more than 15 billion events per day. To ensure the reliability of this environment for our customers, SREs work closely with developers and product managers to understand service level objectives, think through failures scenarios, and design systems which balance cost with reliability objectives. Additionally, SREs collaborate with the Information Security team to ensure that cloud infrastructure is properly secured, and that sufficient controls are in place to meet our compliance goals with respect to industry standards such as SOC 2. Role Responsibilities Write high-quality infrastructure-as-code that automates the provisioning, deployment, scaling, and monitoring of Pendo's infrastructure to ensure that it is reliable and performant Write maintainable code for product functionality with a primary emphasis on operations, scale, resiliency, and monitoring Work with other engineers to ensure that new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs Debug production issues, learn to mitigate them quickly, and find ways to prevent them Maintain runbooks for manual tasks and replace those runbooks with automation whenever possible Proactively track our capacity, quotas, and other performance limits to plan for growth Participate in a 24x7 on-call rotation to handle product availability issues as well as urgent customer support escalations Minimum Qualifications Bachelor's Degree in Computer Science or related technical field Minimum of five (5) years of professional technical experience Experience working with cloud infrastructure using tools such as Ansible or Terraform Strong programming skills in a language such as Go or Python, and a willingness to learn new languages as needed Ability to think and talk about systems in terms of possible failure modes, bottlenecks, etc. Good number sense for discussing performance analysis, cost analysis, and operational metrics Preferred Qualifications Minimum of five (5) years experience as a Site Reliability Engineer, or DevOps Engineer Experience designing, analyzing, and troubleshooting distributed systems Experience maintaining Kubernetes clusters in a production environment Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in Sheffield, UK is £50,000 - £55,000. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Will you now or in the future require sponsorship for employment in the country in which the job is posted? Select Are you able and willing to accommodate our 3 days a week hybrid environment by working at our Sheffield, UK office?Address:Eagle Works32 Cotton Mill Walk2nd floor E4Sheffield S3 8DH Select How did you hear about Pendo? Select Please select an option from the drop down menu Have you been employed by Pendo before? Select
Jul 18, 2025
Full time
The Site Reliability Engineering (SRE) team at Pendo is responsible for provisioning and maintaining cloud infrastructure from development through production for all product initiatives, and working with developers and product managers to ensure that our products are not only reliable and performant, but also cost-efficient. Our platform is built on Google Kubernetes Engine (GKE) and utilizes several other Google technologies such as Memorystore, Cloud Datastore, PubSub, Cloud Functions, BigQuery, and Vertex AI, as well as services from other vendors such as Amazon SES. In the development process, SREs provide developers with stable and performant CI and release pipelines and development environments to facilitate frequent delivery of new product features. In production, SREs perform Tier 1 on-call and incident management functions, supporting a high-throughput platform which processes more than 15 billion events per day. To ensure the reliability of this environment for our customers, SREs work closely with developers and product managers to understand service level objectives, think through failures scenarios, and design systems which balance cost with reliability objectives. Additionally, SREs collaborate with the Information Security team to ensure that cloud infrastructure is properly secured, and that sufficient controls are in place to meet our compliance goals with respect to industry standards such as SOC 2. Role Responsibilities Write high-quality infrastructure-as-code that automates the provisioning, deployment, scaling, and monitoring of Pendo's infrastructure to ensure that it is reliable and performant Write maintainable code for product functionality with a primary emphasis on operations, scale, resiliency, and monitoring Work with other engineers to ensure that new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs Debug production issues, learn to mitigate them quickly, and find ways to prevent them Maintain runbooks for manual tasks and replace those runbooks with automation whenever possible Proactively track our capacity, quotas, and other performance limits to plan for growth Participate in a 24x7 on-call rotation to handle product availability issues as well as urgent customer support escalations Minimum Qualifications Bachelor's Degree in Computer Science or related technical field Minimum of five (5) years of professional technical experience Experience working with cloud infrastructure using tools such as Ansible or Terraform Strong programming skills in a language such as Go or Python, and a willingness to learn new languages as needed Ability to think and talk about systems in terms of possible failure modes, bottlenecks, etc. Good number sense for discussing performance analysis, cost analysis, and operational metrics Preferred Qualifications Minimum of five (5) years experience as a Site Reliability Engineer, or DevOps Engineer Experience designing, analyzing, and troubleshooting distributed systems Experience maintaining Kubernetes clusters in a production environment Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in Sheffield, UK is £50,000 - £55,000. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Will you now or in the future require sponsorship for employment in the country in which the job is posted? Select Are you able and willing to accommodate our 3 days a week hybrid environment by working at our Sheffield, UK office?Address:Eagle Works32 Cotton Mill Walk2nd floor E4Sheffield S3 8DH Select How did you hear about Pendo? Select Please select an option from the drop down menu Have you been employed by Pendo before? Select
Technical Support Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training Surrey - 4 on, 4 off shifts days/nights This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work with cutting-edge technology in a dynamic environment. Established over 50 years ago, this leading intelligence organisation operates within a niche area of telecommunications is continuing to thrive and further cement themselves as a well named provider. Whilst working in this very important position, providing hands-on technical support and managing internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams. An ideal candidate will come from a technical background, ideally within either a telecoms/satcoms or maritime setting. Having network operations or technical engineering experience and or with any relevant satcom equipment/management systems such as Inmarsat Satellite Maritime customer equipment will put you at an advantage. This is a chance for a motivated individual who is highly interested in tech in joining a brilliant team who are making a name for themselves in their industry. The role: Technical Support Engineer Manage customer inquiries by responding promptly and efficiently, ensuring expectations and contractual obligations are met and, where possible, exceeded Perform RF troubleshooting, analyse satellite link statistics, and provide network reports as needed for internal and external customers Days & nights shift pattern, (Apply online only) & (Apply online only 4 on, 4 off The person: Previous experience in an IT/Technology role within the telecoms/satcoms or maritime industry Has an interest in technology and wants to forever self develop Eligible for SC clearance Reference Number: BBBH - (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Jul 18, 2025
Full time
Technical Support Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training Surrey - 4 on, 4 off shifts days/nights This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work with cutting-edge technology in a dynamic environment. Established over 50 years ago, this leading intelligence organisation operates within a niche area of telecommunications is continuing to thrive and further cement themselves as a well named provider. Whilst working in this very important position, providing hands-on technical support and managing internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams. An ideal candidate will come from a technical background, ideally within either a telecoms/satcoms or maritime setting. Having network operations or technical engineering experience and or with any relevant satcom equipment/management systems such as Inmarsat Satellite Maritime customer equipment will put you at an advantage. This is a chance for a motivated individual who is highly interested in tech in joining a brilliant team who are making a name for themselves in their industry. The role: Technical Support Engineer Manage customer inquiries by responding promptly and efficiently, ensuring expectations and contractual obligations are met and, where possible, exceeded Perform RF troubleshooting, analyse satellite link statistics, and provide network reports as needed for internal and external customers Days & nights shift pattern, (Apply online only) & (Apply online only 4 on, 4 off The person: Previous experience in an IT/Technology role within the telecoms/satcoms or maritime industry Has an interest in technology and wants to forever self develop Eligible for SC clearance Reference Number: BBBH - (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Zaizi has adopted a Team of Teams approach to organising ourselves. As part of our ambitious growth journey, Zaizi has formed Clubs focused on specific sectors within the UK public services market. Our Clubs provide the knowledge and experience required to meet our customers' demanding outcomes. From these Clubs, Teams are formed to deliver on project schedules that may range from a few weeks to multi-year engagements. Zaizi seeks a motivated and results-oriented individual to join the Club Leadership Team. Day-to-day activities may include project scoping, bid work, initiating recruitment, monitoring project progress, addressing escalations from teams or customers and supporting the Club Executive to manage the club's Profit & Loss and Key Performance Indicators (KPIs). As a member of the Club Leadership Team, you will play a pivotal role in helping the club to deliver on its quality and financial targets. You will serve as the head of profession for your discipline within the club, ensuring the club has the people, skills and capabilities to successfully execute the club strategy and deliver client projects. Key Responsibilities Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club CLT KPI's: To be agreed with the Ops Board on an annual basis. Typically includes: Customer Satisfaction Score (CSAT) Employee Net Promoter Score (eNPS) Team Health Score Club Gross Margin Club Revenue You are eligible for a bonus. Details of the bonus scheme will be provided and agreed with you in April of each year. Reporting Line: Club Executive Salary: £100,000 - £130,000 Bonus: £10,000 based on Company & Club KPIs Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Jul 18, 2025
Full time
Zaizi has adopted a Team of Teams approach to organising ourselves. As part of our ambitious growth journey, Zaizi has formed Clubs focused on specific sectors within the UK public services market. Our Clubs provide the knowledge and experience required to meet our customers' demanding outcomes. From these Clubs, Teams are formed to deliver on project schedules that may range from a few weeks to multi-year engagements. Zaizi seeks a motivated and results-oriented individual to join the Club Leadership Team. Day-to-day activities may include project scoping, bid work, initiating recruitment, monitoring project progress, addressing escalations from teams or customers and supporting the Club Executive to manage the club's Profit & Loss and Key Performance Indicators (KPIs). As a member of the Club Leadership Team, you will play a pivotal role in helping the club to deliver on its quality and financial targets. You will serve as the head of profession for your discipline within the club, ensuring the club has the people, skills and capabilities to successfully execute the club strategy and deliver client projects. Key Responsibilities Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club CLT KPI's: To be agreed with the Ops Board on an annual basis. Typically includes: Customer Satisfaction Score (CSAT) Employee Net Promoter Score (eNPS) Team Health Score Club Gross Margin Club Revenue You are eligible for a bonus. Details of the bonus scheme will be provided and agreed with you in April of each year. Reporting Line: Club Executive Salary: £100,000 - £130,000 Bonus: £10,000 based on Company & Club KPIs Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Zaizi has adopted a Team of Teams approach to organising ourselves. As part of our ambitious growth journey, Zaizi has formed Clubs focused on specific sectors within the UK public services market. Our Clubs provide the knowledge and experience required to meet our customers' demanding outcomes. From these Clubs, Teams are formed to deliver on project schedules that may range from a few weeks to multi-year engagements. Zaizi seeks a motivated and results-oriented individual to join the Club Leadership Team. Day-to-day activities may include project scoping, bid work, initiating recruitment, monitoring project progress, addressing escalations from teams or customers and supporting the Club Executive to manage the club's Profit & Loss and Key Performance Indicators (KPIs). As a member of the Club Leadership Team, you will play a pivotal role in helping the club to deliver on its quality and financial targets. You will serve as the head of profession for your discipline within the club, ensuring the club has the people, skills and capabilities to successfully execute the club strategy and deliver client projects. Key Responsibilities Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club CLT KPI's: To be agreed with the Ops Board on an annual basis. Typically includes: Customer Satisfaction Score (CSAT) Employee Net Promoter Score (eNPS) Team Health Score Club Gross Margin Club Revenue You are eligible for a bonus. Details of the bonus scheme will be provided and agreed with you in April of each year. Reporting Line: Club Executive Salary: £100,000 - £130,000 Bonus: £10,000 based on Company & Club KPIs Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Jul 18, 2025
Full time
Zaizi has adopted a Team of Teams approach to organising ourselves. As part of our ambitious growth journey, Zaizi has formed Clubs focused on specific sectors within the UK public services market. Our Clubs provide the knowledge and experience required to meet our customers' demanding outcomes. From these Clubs, Teams are formed to deliver on project schedules that may range from a few weeks to multi-year engagements. Zaizi seeks a motivated and results-oriented individual to join the Club Leadership Team. Day-to-day activities may include project scoping, bid work, initiating recruitment, monitoring project progress, addressing escalations from teams or customers and supporting the Club Executive to manage the club's Profit & Loss and Key Performance Indicators (KPIs). As a member of the Club Leadership Team, you will play a pivotal role in helping the club to deliver on its quality and financial targets. You will serve as the head of profession for your discipline within the club, ensuring the club has the people, skills and capabilities to successfully execute the club strategy and deliver client projects. Key Responsibilities Supporting Client Managers and Business Development Managers in building strong client relationships to maintain existing opportunities and uncover new opportunities. Demonstrate capabilities within the club and across the organisation to clients. Ensure quality of delivery across all client engagements including looking for opportunities to innovate and deliver above client expectations Support Club Executive in the effective operation of the club against agreed quality and financial targets Support, the People team in ensuring the Employee experience is excellent within the club. Work with the Club Executive and other Club Leadership roles, to balance between quality and financial KPIs. Ability to estimate team size and makeup for potential opportunities. Keeping abreast of industry trends, customer needs and competitor offerings to position the club effectively. Sharing knowledge and contributing to wider Zaizi success by active participation in the Design Authority and Communities. Actively participate in Zaizi's Design Authority and identify new and emerging technologies or approaches to differentiate offerings. Help write, support and structure compelling bids, including technical and commercial aspects. Capability to lead, coach and mentor others within the club. Work alongside the Club Exec to build club capability and actively manage the club P&L and SFIA reviews and annual pay progressions within the club CLT KPI's: To be agreed with the Ops Board on an annual basis. Typically includes: Customer Satisfaction Score (CSAT) Employee Net Promoter Score (eNPS) Team Health Score Club Gross Margin Club Revenue You are eligible for a bonus. Details of the bonus scheme will be provided and agreed with you in April of each year. Reporting Line: Club Executive Salary: £100,000 - £130,000 Bonus: £10,000 based on Company & Club KPIs Security Clearance Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cycle scheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly 1-2-1 and team coaching / training available to all our staff For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 70,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, philanthropic activities and lunch & learns. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. Our Customer Team We create value for, and drive commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday, 9 am to 6 pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether they require engineering involvement, a knowledge base update, or platform configuration change. Support platform setup and configuration, including Single Sign-On (SSO) and bespoke client portal adjustments, ensuring smooth onboarding and ongoing usage. Maintain and expand the internal knowledge base, enabling First Line to self-serve more queries and reduce unnecessary escalations. Collaborate with Engineering to communicate and prioritise bugs, contributing to sprint planning and ensuring fixes are aligned with client impact and support efficiency. Drive data-driven insights, supporting trend analysis across client queries and exceptions to pre-empt future issues and suggest product or process improvements. Champion process improvements and documentation, identifying inefficiencies in support workflows and helping refine the overall incident handling lifecycle. We are looking for a motivated individual with a strong technical background and a passion for delivering exceptional customer service. Key technical and professional skills include: Ability to investigate and resolve complex technical issues using tools like Datadog, Bugsnag, and JIRA, and interpret log data to identify root causes and trends. Familiarity with incident management workflows using tools like PagerDuty and Bugsnag, with the ability to prioritise, document, and escalate issues appropriately based on severity and impact. Knowledge of APIs, SSO, and web technologies to support platform configuration and client troubleshooting in a SaaS environment. Skilled in translating technical findings into clear, actionable updates for both non-technical stakeholders (First Line, clients) and technical teams (Engineering). Ability to create and maintain clear, concise internal knowledge base articles and training resources that empower First Line and reduce escalations. Committed to delivering a high-quality user experience through thoughtful investigation, client empathy, and continuous improvement of support processes, even during out-of-hours coverage. What traits would make someone successful in this team? Curiosity and problem-solving mindset - someone who is naturally inquisitive and asks questions rather than apply surface fixes. Ownership and Accountability - they follow issues through to a resolution or proactively picks up problems. Communication - they can explain complex/technical issues clearly to both clients and engineering teams Team-oriented - they share their learnings with the 1st Line team to act as a mentor Attention to detail - spots patterns in exceptions/alerts and writes accurate documentation for others to rely on. A successful team member is analytical, reliable, communicative, and committed to improving both client experience and internal processes. They thrive at the intersection of technical problem-solving and cross-functional collaboration. We pride ourselves on our great working environment and package. Here's some of what's on offer: Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life insurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependents, including partner/spouse Eyecare and Flu Jab vouchers Regular Wellness sessions: e.g. virtual yoga sessions Enhanced Parental Leave Regular company socials
Jul 18, 2025
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 70,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, philanthropic activities and lunch & learns. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. Our Customer Team We create value for, and drive commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday, 9 am to 6 pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether they require engineering involvement, a knowledge base update, or platform configuration change. Support platform setup and configuration, including Single Sign-On (SSO) and bespoke client portal adjustments, ensuring smooth onboarding and ongoing usage. Maintain and expand the internal knowledge base, enabling First Line to self-serve more queries and reduce unnecessary escalations. Collaborate with Engineering to communicate and prioritise bugs, contributing to sprint planning and ensuring fixes are aligned with client impact and support efficiency. Drive data-driven insights, supporting trend analysis across client queries and exceptions to pre-empt future issues and suggest product or process improvements. Champion process improvements and documentation, identifying inefficiencies in support workflows and helping refine the overall incident handling lifecycle. We are looking for a motivated individual with a strong technical background and a passion for delivering exceptional customer service. Key technical and professional skills include: Ability to investigate and resolve complex technical issues using tools like Datadog, Bugsnag, and JIRA, and interpret log data to identify root causes and trends. Familiarity with incident management workflows using tools like PagerDuty and Bugsnag, with the ability to prioritise, document, and escalate issues appropriately based on severity and impact. Knowledge of APIs, SSO, and web technologies to support platform configuration and client troubleshooting in a SaaS environment. Skilled in translating technical findings into clear, actionable updates for both non-technical stakeholders (First Line, clients) and technical teams (Engineering). Ability to create and maintain clear, concise internal knowledge base articles and training resources that empower First Line and reduce escalations. Committed to delivering a high-quality user experience through thoughtful investigation, client empathy, and continuous improvement of support processes, even during out-of-hours coverage. What traits would make someone successful in this team? Curiosity and problem-solving mindset - someone who is naturally inquisitive and asks questions rather than apply surface fixes. Ownership and Accountability - they follow issues through to a resolution or proactively picks up problems. Communication - they can explain complex/technical issues clearly to both clients and engineering teams Team-oriented - they share their learnings with the 1st Line team to act as a mentor Attention to detail - spots patterns in exceptions/alerts and writes accurate documentation for others to rely on. A successful team member is analytical, reliable, communicative, and committed to improving both client experience and internal processes. They thrive at the intersection of technical problem-solving and cross-functional collaboration. We pride ourselves on our great working environment and package. Here's some of what's on offer: Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life insurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependents, including partner/spouse Eyecare and Flu Jab vouchers Regular Wellness sessions: e.g. virtual yoga sessions Enhanced Parental Leave Regular company socials
Technical Team Manager 48,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Role: Technical Team Manager Location: Bracknell Salary : Up to £48,000 We're hiring an experienced Technical Team Manager to lead a multi-tier IT support team (1st, 2nd, 3rd Line) click apply for full job details
Jul 18, 2025
Full time
Technical Team Manager 48,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Role: Technical Team Manager Location: Bracknell Salary : Up to £48,000 We're hiring an experienced Technical Team Manager to lead a multi-tier IT support team (1st, 2nd, 3rd Line) click apply for full job details
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best 23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year LinkedIn Learning - over 5,000 free courses to choose from Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site Responsibilities: Ensuring all raised issues and incidents are handled and resolved against agreed SLAs and processes Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process Triage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required Answering and resolving user desktop support requests Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation) Assisting with all internal desk moves as and when required Ensuring all asset details and user accounts/licences are managed in accordance with procedures and processes Ensuring all knowledge and operational procedures are captured, documented and maintained Evaluating and testing new platforms and software when required Being involved in new deployment projects Explaining technical details to non-technical stakeholders What we're looking for In-depth knowledge of o365, Windows operating systems and other Microsoft Services Strong, hands-on experience with laptop/PC configuration and physical setup Basic, hands-on experience with Linux Basic knowledge with Cisco, Ubiquiti, Aruba Knowledge of Security principals and best practices Experience with MDM products such as Intune Exposure to Domain and Active Directory environments We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Jul 17, 2025
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best 23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year LinkedIn Learning - over 5,000 free courses to choose from Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site Responsibilities: Ensuring all raised issues and incidents are handled and resolved against agreed SLAs and processes Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process Triage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required Answering and resolving user desktop support requests Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation) Assisting with all internal desk moves as and when required Ensuring all asset details and user accounts/licences are managed in accordance with procedures and processes Ensuring all knowledge and operational procedures are captured, documented and maintained Evaluating and testing new platforms and software when required Being involved in new deployment projects Explaining technical details to non-technical stakeholders What we're looking for In-depth knowledge of o365, Windows operating systems and other Microsoft Services Strong, hands-on experience with laptop/PC configuration and physical setup Basic, hands-on experience with Linux Basic knowledge with Cisco, Ubiquiti, Aruba Knowledge of Security principals and best practices Experience with MDM products such as Intune Exposure to Domain and Active Directory environments We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose and implement IT support improvements and proactive solutions Collaborate efficiently with team members, management, and project teams Mentor and coach junior team members, including 2nd line engineers SKILLS AND EXPERIENCE Technical Experience Requirements: Experience with Hypervisor environments such as vSphere, ESXi, SCVMM, Hyper-V Strong knowledge of PowerShell and other scripting languages Mail flow troubleshooting, including email routing, SPF, and DKIM records DNS management and troubleshooting Experience with RDS, AVD, and Citrix environments Implementing and troubleshooting Single Sign-On Active Directory installation, migration, and administration Managing Office 365 environments and hybrid configurations Microsoft Server environment expertise Microsoft Azure platform knowledge Troubleshooting Windows 10/11 workstations, including imaging and GPOs Network troubleshooting skills, including VPNs, VLANs, managed switches, and firewalls Liaising with third-party ISPs for internet and WAN issues Deploying DHCP servers across multiple sites Server installation and configuration Working with hardware and software manufacturers support teams Experience with Hyper-V, Citrix, VMWare clustering Familiarity with Microsoft Intune and backup technologies like Veeam, Datto, Azure Backup Use of RMM systems Work Experience Requirements: Substantial experience with Managed Service Providers Minimum of 3 years in a 3rd line support role Experience in technical migrations and installations independently Experience working in a busy team environment and at customer sites Ability to follow ITIL and industry-standard best practices Strong documentation and knowledge sharing skills Ability to meet SLAs, project plans, and KPIs Excellent communication skills, personable and articulate Ability to explain technical concepts simply Multi-tasking and time management under pressure Proficiency in Microsoft Office, especially Excel and PowerPoint About Smartdesc Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner focusing on not-for-profit organisations, including charities, social enterprises, and the public sector in the UK. We work with notable clients like Mind, YMCA, and WaterAid, providing IT strategy, cybersecurity, helpdesk support, and project management. Our mission is to empower non-profits through technology, and we foster a culture of personal development, with structured training and career progression. We value transparency, ethics, and customer focus, and seek candidates who share these values.
Jul 17, 2025
Full time
3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose and implement IT support improvements and proactive solutions Collaborate efficiently with team members, management, and project teams Mentor and coach junior team members, including 2nd line engineers SKILLS AND EXPERIENCE Technical Experience Requirements: Experience with Hypervisor environments such as vSphere, ESXi, SCVMM, Hyper-V Strong knowledge of PowerShell and other scripting languages Mail flow troubleshooting, including email routing, SPF, and DKIM records DNS management and troubleshooting Experience with RDS, AVD, and Citrix environments Implementing and troubleshooting Single Sign-On Active Directory installation, migration, and administration Managing Office 365 environments and hybrid configurations Microsoft Server environment expertise Microsoft Azure platform knowledge Troubleshooting Windows 10/11 workstations, including imaging and GPOs Network troubleshooting skills, including VPNs, VLANs, managed switches, and firewalls Liaising with third-party ISPs for internet and WAN issues Deploying DHCP servers across multiple sites Server installation and configuration Working with hardware and software manufacturers support teams Experience with Hyper-V, Citrix, VMWare clustering Familiarity with Microsoft Intune and backup technologies like Veeam, Datto, Azure Backup Use of RMM systems Work Experience Requirements: Substantial experience with Managed Service Providers Minimum of 3 years in a 3rd line support role Experience in technical migrations and installations independently Experience working in a busy team environment and at customer sites Ability to follow ITIL and industry-standard best practices Strong documentation and knowledge sharing skills Ability to meet SLAs, project plans, and KPIs Excellent communication skills, personable and articulate Ability to explain technical concepts simply Multi-tasking and time management under pressure Proficiency in Microsoft Office, especially Excel and PowerPoint About Smartdesc Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner focusing on not-for-profit organisations, including charities, social enterprises, and the public sector in the UK. We work with notable clients like Mind, YMCA, and WaterAid, providing IT strategy, cybersecurity, helpdesk support, and project management. Our mission is to empower non-profits through technology, and we foster a culture of personal development, with structured training and career progression. We value transparency, ethics, and customer focus, and seek candidates who share these values.
BAE Systems Brand Ambassador We are now accepting applications to become a BAE Systems Brand Ambassador! We pay our Brand Ambassadors £14.15 per hour for this role plus bonuses You will be required to work approximately 2 hours per week starting in September 2025 - February 2026 We are hiring 18 Brand Ambassadors from the below universities: Bath Birmingham Bristol Cambridge Cardiff De Montfort Edinburgh Glasgow Imperial College London Leeds Liverpool Loughborough Manchester Newcastle Nottingham Oxford Sheffield Surrey University College London Warwick York As a BAE SystemsBrand Ambassador You Will Be Responsible: Lecture shout-outs to your cohort about opportunities at BAE Systems Organising events and meet-ups in collaboration with university societies to engage specific student groups, such as women in engineering Collaborating with university societies to raise awareness of Early Careers opportunities at BAE Systems Posting on social media platforms such as LinkedIn Be the primary point of contact between BAE Systems and applicants at your university Who are BAE Systems? On a BAE Systems graduate programme you'll find purposeful work protecting those who serve and protect us. From day one, you'll be part of an inclusive, supportive team with a common vision - to be the premier international defence, aerospace and security company. With a starting salary of £34,000 and roles in engineering, technology and business nationwide, you'll take on real responsibility, working on ground-breaking technology, supported by world-class training and mentoring. You'll be empowered to be your best - encouraged to pioneer and innovate, developing both personally and professionally. No two careers are the same, and your background, ideas and perspective will be valued as you innovate together. Role Requirements You must be a 2nd or penultimate year student as of September 2025 Available to work 2 hours per week both on and off campus from September - February Must be able to attend the in-person training day with OCP and BAE Systems in Brixton on Tuesday 30th September - this is mandatory requirement (travel expenses are covered) Passionate about Women in STEM and helping others achieve their career goals with BAE Systems Comfortable working independently, both on campus and on social media Able to maintain regular communication with your On-Campus Promotions manager via our mobile app Additional Requirements You must be an active member of university societies You must be confident delivering lecture shout-outs and mini events/ stalls on-campus We are especially interested in candidates who understand the significance of inclusion You must be able to think outside the box and always seek out new opportunities Ideally you wish to pursue a career in engineering The Benefits of Becoming a BAE Systems Brand Ambassador Get exclusive access to undergraduate/graduate opportunities at BAE Systems and gain valuable insights into the firm and the application process Build useful skills for your CV such as public speaking, networking and time management Get paid £14.15 per hour + bonuses Regular calls and group catch ups with On-Campus Promotions and other Brand Ambassadors to ensure you are supported throughout Gain valuable marketing and promotional experience What is the application process? Step one: Register with On-Campus Promotions Step two: Answer a couple of questions, then complete either a video task or live interview Step three: Offer & onboarding How to apply To apply for this role and to find out more, please click on the apply button below. Please note that applications may close before the application deadline, so apply early to avoid disappointment.
Jul 17, 2025
Full time
BAE Systems Brand Ambassador We are now accepting applications to become a BAE Systems Brand Ambassador! We pay our Brand Ambassadors £14.15 per hour for this role plus bonuses You will be required to work approximately 2 hours per week starting in September 2025 - February 2026 We are hiring 18 Brand Ambassadors from the below universities: Bath Birmingham Bristol Cambridge Cardiff De Montfort Edinburgh Glasgow Imperial College London Leeds Liverpool Loughborough Manchester Newcastle Nottingham Oxford Sheffield Surrey University College London Warwick York As a BAE SystemsBrand Ambassador You Will Be Responsible: Lecture shout-outs to your cohort about opportunities at BAE Systems Organising events and meet-ups in collaboration with university societies to engage specific student groups, such as women in engineering Collaborating with university societies to raise awareness of Early Careers opportunities at BAE Systems Posting on social media platforms such as LinkedIn Be the primary point of contact between BAE Systems and applicants at your university Who are BAE Systems? On a BAE Systems graduate programme you'll find purposeful work protecting those who serve and protect us. From day one, you'll be part of an inclusive, supportive team with a common vision - to be the premier international defence, aerospace and security company. With a starting salary of £34,000 and roles in engineering, technology and business nationwide, you'll take on real responsibility, working on ground-breaking technology, supported by world-class training and mentoring. You'll be empowered to be your best - encouraged to pioneer and innovate, developing both personally and professionally. No two careers are the same, and your background, ideas and perspective will be valued as you innovate together. Role Requirements You must be a 2nd or penultimate year student as of September 2025 Available to work 2 hours per week both on and off campus from September - February Must be able to attend the in-person training day with OCP and BAE Systems in Brixton on Tuesday 30th September - this is mandatory requirement (travel expenses are covered) Passionate about Women in STEM and helping others achieve their career goals with BAE Systems Comfortable working independently, both on campus and on social media Able to maintain regular communication with your On-Campus Promotions manager via our mobile app Additional Requirements You must be an active member of university societies You must be confident delivering lecture shout-outs and mini events/ stalls on-campus We are especially interested in candidates who understand the significance of inclusion You must be able to think outside the box and always seek out new opportunities Ideally you wish to pursue a career in engineering The Benefits of Becoming a BAE Systems Brand Ambassador Get exclusive access to undergraduate/graduate opportunities at BAE Systems and gain valuable insights into the firm and the application process Build useful skills for your CV such as public speaking, networking and time management Get paid £14.15 per hour + bonuses Regular calls and group catch ups with On-Campus Promotions and other Brand Ambassadors to ensure you are supported throughout Gain valuable marketing and promotional experience What is the application process? Step one: Register with On-Campus Promotions Step two: Answer a couple of questions, then complete either a video task or live interview Step three: Offer & onboarding How to apply To apply for this role and to find out more, please click on the apply button below. Please note that applications may close before the application deadline, so apply early to avoid disappointment.
A chance to join an expanding IT Managed Service Provider in Coventry. A 2nd/3rd Line level Helpdesk role, covering desktop, server and networking. About Our Client Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Job Description As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. The Successful Applicant This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory - Group Policy Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi What's on Offer A salary range of £35,000 - £38,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Jul 17, 2025
Full time
A chance to join an expanding IT Managed Service Provider in Coventry. A 2nd/3rd Line level Helpdesk role, covering desktop, server and networking. About Our Client Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Job Description As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. The Successful Applicant This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory - Group Policy Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi What's on Offer A salary range of £35,000 - £38,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Role: Frontend Engineer Location: Remote (UK) Job Type: Full-time, Permanent Salary: Competitive, based on experience + benefits + bonus potential About Us Come and be a part of The Investigo Group (TIG ), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom. The group is multi-functional with a large portfolio of B2B products and services. Our ecosystem is made up of: IIS , Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. Collaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching. Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community. The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills. We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets. Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world. About You: You're an experienced Frontend Engineer who is passionate about building data-driven user interfaces that deliver seamless and visually engaging experiences. You have a strong foundation in modern frontend technologies (HTML, CSS, JavaScript/TypeScript) and frameworks like React, and you thrive on transforming complex requirements into intuitive, accessible applications. You're collaborative, adaptable, and eager to work in a dynamic environment where innovation and continuous improvement are key. About The Team: You'll join a small, collaborative engineering team within our Data & AI (Collaboraite) business unit, working closely with Software Engineers, Machine Learning Engineers, and UX Designers. The team's primary product is a collaborative working platform with analytics job processing capabilities that allows users to ingest, relate, analyse, and search various types of media and data using our suite of in-house analytics and AI tools. Expect to work on exciting challenges including real-time messaging, graph network data visualisation, and integrating with LLMs and computer vision algorithms. About The Role: As a Frontend Engineer, you will lead the development and implementation of high-quality, data-driven user interfaces that bring our complex systems to life. You'll work closely with designers and backend engineers to ensure our web applications are performant, accessible, and maintainable. This is a varied role where you'll be designing reusable component libraries, ensuring adherence to accessibility standards, and optimising the user experience across devices and platforms. You'll also contribute to the continuous improvement of our development processes and play a key role in shaping the frontend foundation of our growing product suite. Key Responsibilities: Design and implement complex, data-driven applications using modern frontend technologies with a focus on performance and user experience. Work closely with UX designers to translate design mock-ups and wireframes into high-quality code. Collaborate with backend developers to integrate UI components with server-side logic and APIs. Build, maintain, and optimise reusable UI component libraries for consistent design and functionality. Ensure codebase quality, maintainability, and adherence to best practices, including coding standards and code reviews. Ensure consistent UI performance across different browsers, devices, and platforms through testing and debugging. Implement accessibility standards (WCAG) to ensure our applications are usable by all. Troubleshoot and resolve complex UI issues, applying a deep understanding of both technical and design aspects of the application. Continuously seek ways to improve the user experience through innovative design and functionality improvements. Success in This Role Looks Like You'll consistently deliver high-quality, performant, and visually appealing user interfaces that enhance the user experience across our data-rich web applications. You'll collaborate effectively with cross-functional teams, translating design requirements into functional code and ensuring seamless integration with backend systems. You'll proactively identify and address UI performance and accessibility challenges, and contribute to building reusable component libraries that support a consistent design language across our products. Most importantly, you'll exemplify a culture of continuous improvement, mentoring colleagues, sharing knowledge, and driving innovation that supports the success of the entire Data & AI team. What We're Looking For: Proven experience as a Frontend Engineer (3+ years in an equivalent role). Strong proficiency in HTML, JavaScript/TypeScript, ES6+, and CSS. Expertise in at least one modern UI/UX framework (React preferred, but Svelte, Angular, or Vue also considered). Experience with state management libraries (e.g. Redux, Zustand, or similar). Proficient with testing frameworks (e.g. Jest, Cypress, Playwright) for unit, end-to-end, and automation testing. Experience working with RESTful APIs and web services integration. Strong understanding of accessibility standards (WCAG) and security best practices. Eligible for SC clearance (or willing to undergo vetting). Soft Skills Proactive and self-motivated, able to work independently and take ownership of your work. Strong communication skills, capable of explaining technical concepts clearly to non-technical stakeholders. Team-oriented mindset with the ability to work effectively with designers, backend developers, and ML engineers. A problem-solving attitude with a focus on continuous improvement. Adaptable, open to learning new tools, frameworks, and technologies. Excellent time management skills with the ability to prioritise tasks and meet project deadlines. Security Clearance Requirements Please note that holding current SC clearance is not essential at the point of application, but eligibility is required. This role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must: Have the right to work in the UK Have lived in the UK continuously for the past 5 years Not have spent more than 6 months outside the UK in total during that period Be willing to undergo security vetting as part of the onboarding process Flexible Working: We offer both hybrid and remote working models. Private Medical Inclusive Culture: Enjoy an inclusive culture and environment. Holiday: Generous holiday allowance. Learning: Access to continuous learning and development opportunities. Bonus Potential: Bonus potential based on performance and business-related factors. Discounts: Discounts on a wide range of products and services. Pension: Pension scheme contributions with Government Top-Up EV Car Scheme More Benefits: Explore additional benefits on our career site. Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support. Candidates who are successful will be required to undergo relevant security checks. Our Process Our talent acquisition team will be in touch if you're successful, and the team will arrange a short screening call (max 30 minutes) to learn more about you, what you're looking for, and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half is run remotely with a final stage on-site. For this position, you can expect a two-stage interview process: 1st Stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions. 2nd Stage . click apply for full job details
Jul 17, 2025
Full time
Role: Frontend Engineer Location: Remote (UK) Job Type: Full-time, Permanent Salary: Competitive, based on experience + benefits + bonus potential About Us Come and be a part of The Investigo Group (TIG ), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom. The group is multi-functional with a large portfolio of B2B products and services. Our ecosystem is made up of: IIS , Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. Collaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching. Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community. The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills. We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets. Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world. About You: You're an experienced Frontend Engineer who is passionate about building data-driven user interfaces that deliver seamless and visually engaging experiences. You have a strong foundation in modern frontend technologies (HTML, CSS, JavaScript/TypeScript) and frameworks like React, and you thrive on transforming complex requirements into intuitive, accessible applications. You're collaborative, adaptable, and eager to work in a dynamic environment where innovation and continuous improvement are key. About The Team: You'll join a small, collaborative engineering team within our Data & AI (Collaboraite) business unit, working closely with Software Engineers, Machine Learning Engineers, and UX Designers. The team's primary product is a collaborative working platform with analytics job processing capabilities that allows users to ingest, relate, analyse, and search various types of media and data using our suite of in-house analytics and AI tools. Expect to work on exciting challenges including real-time messaging, graph network data visualisation, and integrating with LLMs and computer vision algorithms. About The Role: As a Frontend Engineer, you will lead the development and implementation of high-quality, data-driven user interfaces that bring our complex systems to life. You'll work closely with designers and backend engineers to ensure our web applications are performant, accessible, and maintainable. This is a varied role where you'll be designing reusable component libraries, ensuring adherence to accessibility standards, and optimising the user experience across devices and platforms. You'll also contribute to the continuous improvement of our development processes and play a key role in shaping the frontend foundation of our growing product suite. Key Responsibilities: Design and implement complex, data-driven applications using modern frontend technologies with a focus on performance and user experience. Work closely with UX designers to translate design mock-ups and wireframes into high-quality code. Collaborate with backend developers to integrate UI components with server-side logic and APIs. Build, maintain, and optimise reusable UI component libraries for consistent design and functionality. Ensure codebase quality, maintainability, and adherence to best practices, including coding standards and code reviews. Ensure consistent UI performance across different browsers, devices, and platforms through testing and debugging. Implement accessibility standards (WCAG) to ensure our applications are usable by all. Troubleshoot and resolve complex UI issues, applying a deep understanding of both technical and design aspects of the application. Continuously seek ways to improve the user experience through innovative design and functionality improvements. Success in This Role Looks Like You'll consistently deliver high-quality, performant, and visually appealing user interfaces that enhance the user experience across our data-rich web applications. You'll collaborate effectively with cross-functional teams, translating design requirements into functional code and ensuring seamless integration with backend systems. You'll proactively identify and address UI performance and accessibility challenges, and contribute to building reusable component libraries that support a consistent design language across our products. Most importantly, you'll exemplify a culture of continuous improvement, mentoring colleagues, sharing knowledge, and driving innovation that supports the success of the entire Data & AI team. What We're Looking For: Proven experience as a Frontend Engineer (3+ years in an equivalent role). Strong proficiency in HTML, JavaScript/TypeScript, ES6+, and CSS. Expertise in at least one modern UI/UX framework (React preferred, but Svelte, Angular, or Vue also considered). Experience with state management libraries (e.g. Redux, Zustand, or similar). Proficient with testing frameworks (e.g. Jest, Cypress, Playwright) for unit, end-to-end, and automation testing. Experience working with RESTful APIs and web services integration. Strong understanding of accessibility standards (WCAG) and security best practices. Eligible for SC clearance (or willing to undergo vetting). Soft Skills Proactive and self-motivated, able to work independently and take ownership of your work. Strong communication skills, capable of explaining technical concepts clearly to non-technical stakeholders. Team-oriented mindset with the ability to work effectively with designers, backend developers, and ML engineers. A problem-solving attitude with a focus on continuous improvement. Adaptable, open to learning new tools, frameworks, and technologies. Excellent time management skills with the ability to prioritise tasks and meet project deadlines. Security Clearance Requirements Please note that holding current SC clearance is not essential at the point of application, but eligibility is required. This role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must: Have the right to work in the UK Have lived in the UK continuously for the past 5 years Not have spent more than 6 months outside the UK in total during that period Be willing to undergo security vetting as part of the onboarding process Flexible Working: We offer both hybrid and remote working models. Private Medical Inclusive Culture: Enjoy an inclusive culture and environment. Holiday: Generous holiday allowance. Learning: Access to continuous learning and development opportunities. Bonus Potential: Bonus potential based on performance and business-related factors. Discounts: Discounts on a wide range of products and services. Pension: Pension scheme contributions with Government Top-Up EV Car Scheme More Benefits: Explore additional benefits on our career site. Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support. Candidates who are successful will be required to undergo relevant security checks. Our Process Our talent acquisition team will be in touch if you're successful, and the team will arrange a short screening call (max 30 minutes) to learn more about you, what you're looking for, and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half is run remotely with a final stage on-site. For this position, you can expect a two-stage interview process: 1st Stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions. 2nd Stage . click apply for full job details
Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1 st line IT service tickets from colleagues in India and KOSEAI but will also support other time zones as time and needs dictate. The role principally focuses on IT Infrastructure-related tickets, working closely with a colleague in Delhi who focuses on application-related tickets (such as SAP B1). This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in HQ and the India/KOSEAI region in particular will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in India and wider KOSEAI region Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the US-based team at start of India-working day, passing over issues to HQ at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Singapore, China, Korea and United Kingdom. Essential Skills and Experience 3-5 years' experiencewith IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Vendor management, asset control, inventory trackingand lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organisational skills, including the ability to manage multiple workstreams and initiatives
Jul 17, 2025
Full time
Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1 st line IT service tickets from colleagues in India and KOSEAI but will also support other time zones as time and needs dictate. The role principally focuses on IT Infrastructure-related tickets, working closely with a colleague in Delhi who focuses on application-related tickets (such as SAP B1). This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in HQ and the India/KOSEAI region in particular will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in India and wider KOSEAI region Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the US-based team at start of India-working day, passing over issues to HQ at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Singapore, China, Korea and United Kingdom. Essential Skills and Experience 3-5 years' experiencewith IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Vendor management, asset control, inventory trackingand lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organisational skills, including the ability to manage multiple workstreams and initiatives
2nd Line IT Support Engineer - Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Hybrid Working Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches Backup Experience MDM Intune Desirable: Previous experience at an MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . SER-IN
Jul 17, 2025
Full time
2nd Line IT Support Engineer - Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Hybrid Working Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches Backup Experience MDM Intune Desirable: Previous experience at an MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . SER-IN
