Job Title: 2nd Line Support Engineer Location: Maldon, Essex Salary: Up to 35,000 per annum Are you a skilled IT professional with 5+ years' experience and expertise in Microsoft technologies? My client are looking for a 2nd Line Support Engineer. You'll resolve technical challenges, perform server upgrades, and contribute to key IT projects. Key Responsibilities: Resolve 2nd line support issues and manage escalations. Plan and execute server upgrades and system improvements. Maintain and administer Windows Server, Active Directory, and Microsoft 365. Troubleshoot networks and support virtualization platforms (e.g., VMware, Hyper-V). Collaborate with the team to ensure system security, performance, and compliance. Requirements: 5+ years in IT support, with in-depth Microsoft expertise. Strong knowledge of networking, server upgrades, and virtualization. Relevant certifications (e.g., Microsoft, CompTIA) are a plus. What We Offer: Salary up to 35,000. Professional development opportunities. A supportive and collaborative work environment. APPLY and send your CV to (url removed).
Dec 07, 2024
Full time
Job Title: 2nd Line Support Engineer Location: Maldon, Essex Salary: Up to 35,000 per annum Are you a skilled IT professional with 5+ years' experience and expertise in Microsoft technologies? My client are looking for a 2nd Line Support Engineer. You'll resolve technical challenges, perform server upgrades, and contribute to key IT projects. Key Responsibilities: Resolve 2nd line support issues and manage escalations. Plan and execute server upgrades and system improvements. Maintain and administer Windows Server, Active Directory, and Microsoft 365. Troubleshoot networks and support virtualization platforms (e.g., VMware, Hyper-V). Collaborate with the team to ensure system security, performance, and compliance. Requirements: 5+ years in IT support, with in-depth Microsoft expertise. Strong knowledge of networking, server upgrades, and virtualization. Relevant certifications (e.g., Microsoft, CompTIA) are a plus. What We Offer: Salary up to 35,000. Professional development opportunities. A supportive and collaborative work environment. APPLY and send your CV to (url removed).
Job Title: 2nd/3rd Line Support Engineer Location: Oxford (hybrid) Industry: Managed Service Provider (MSP) Salary: 36,000- 40,000 per annum About the Role: We are currently recruiting for an experienced 2nd/3rd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated Support: Provide 2nd line technical support, resolving escalated tickets from the 1st line support team. Troubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems. System Monitoring: Proactively monitor client systems, ensuring optimal performance and uptime. Installations & Configurations: Assist with the installation, configuration, and maintenance of hardware and software systems, both remotely and on-site. Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues. Collaboration: Liaise with 3rd line support engineers and other team members for complex issues, ensuring swift resolutions. Documentation: Maintain accurate records of all work and update technical documentation as required. Training & Mentoring: Support junior team members, offering guidance and expertise when needed. Essential Skills & Experience: Proven Experience: Minimum 2-3 years of experience in a 2nd line support role, preferably within an MSP environment Experience supporting Windows 10/11 and Microsoft Office Suite Strong knowledge of Active Directory, Exchange, Office 365, and network protocols (DNS, DHCP, TCP/IP) Familiarity with virtualisation technologies (e.g., VMware, Hyper-V) Experience with backup and recovery solutions Familiar with supporting switches/routers/firewalls In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Dec 07, 2024
Full time
Job Title: 2nd/3rd Line Support Engineer Location: Oxford (hybrid) Industry: Managed Service Provider (MSP) Salary: 36,000- 40,000 per annum About the Role: We are currently recruiting for an experienced 2nd/3rd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated Support: Provide 2nd line technical support, resolving escalated tickets from the 1st line support team. Troubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems. System Monitoring: Proactively monitor client systems, ensuring optimal performance and uptime. Installations & Configurations: Assist with the installation, configuration, and maintenance of hardware and software systems, both remotely and on-site. Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues. Collaboration: Liaise with 3rd line support engineers and other team members for complex issues, ensuring swift resolutions. Documentation: Maintain accurate records of all work and update technical documentation as required. Training & Mentoring: Support junior team members, offering guidance and expertise when needed. Essential Skills & Experience: Proven Experience: Minimum 2-3 years of experience in a 2nd line support role, preferably within an MSP environment Experience supporting Windows 10/11 and Microsoft Office Suite Strong knowledge of Active Directory, Exchange, Office 365, and network protocols (DNS, DHCP, TCP/IP) Familiarity with virtualisation technologies (e.g., VMware, Hyper-V) Experience with backup and recovery solutions Familiar with supporting switches/routers/firewalls In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Installation Engineer with solid Audio Visual installations experience required for a leading AV Hardware and Software Solutions provider, who design, install and integrate cutting-edge audio visual solutions for their clients. They are looking for an experienced AV Installation Engineer to work closely with the AV designers and project teams, and work on assigned commercial jobs for installations, testing, maintenance and support of AV equipment and systems on client sites. This AV Installation Engineer role is mostly field based, with clients across either the North or the South, and you will be provided with a company van, phone, and they are offering a salary of up to £50,000 (depending on experience), plus all expenses paid, overtime, lieu time, and other benefits. There will also be opportunities for more local work and occasional time spent on their site which will involve rack building, training etc. We are looking for an AV Installation Engineer with proven experience in the following: AV installations and integration including rack building Knowledge of audio conferencing systems Support and troubleshooting of AV equipment and systems Good understanding of 1st and 2nd line fixes Testing of data, audio, video and control cables Ability to read wiring schematics and plans A CSCS/ECS card holder would be preferable You MUST have a full UK driving licence and be happy travelling and sometimes staying away from home. As well as the salary, you will be paid time off in lieu, overtime, all your expenses will be covered and you will be provided with a company phone and your own van. To apply for this AV Installation Engineer role please send your CV to Rob Goffin at IT Recruitment Solutions. AV Installation Engineer, AV Engineer, Audio Visual Engineer, Audio, Sound, Video Conferencing, AV Installations, AV testing, AV Troubleshooting, Field Engineer, CSCS/ECS, Permanent to £50,000 + benefits + expenses + overtime + TOIL + own van
Dec 06, 2024
Full time
Installation Engineer with solid Audio Visual installations experience required for a leading AV Hardware and Software Solutions provider, who design, install and integrate cutting-edge audio visual solutions for their clients. They are looking for an experienced AV Installation Engineer to work closely with the AV designers and project teams, and work on assigned commercial jobs for installations, testing, maintenance and support of AV equipment and systems on client sites. This AV Installation Engineer role is mostly field based, with clients across either the North or the South, and you will be provided with a company van, phone, and they are offering a salary of up to £50,000 (depending on experience), plus all expenses paid, overtime, lieu time, and other benefits. There will also be opportunities for more local work and occasional time spent on their site which will involve rack building, training etc. We are looking for an AV Installation Engineer with proven experience in the following: AV installations and integration including rack building Knowledge of audio conferencing systems Support and troubleshooting of AV equipment and systems Good understanding of 1st and 2nd line fixes Testing of data, audio, video and control cables Ability to read wiring schematics and plans A CSCS/ECS card holder would be preferable You MUST have a full UK driving licence and be happy travelling and sometimes staying away from home. As well as the salary, you will be paid time off in lieu, overtime, all your expenses will be covered and you will be provided with a company phone and your own van. To apply for this AV Installation Engineer role please send your CV to Rob Goffin at IT Recruitment Solutions. AV Installation Engineer, AV Engineer, Audio Visual Engineer, Audio, Sound, Video Conferencing, AV Installations, AV testing, AV Troubleshooting, Field Engineer, CSCS/ECS, Permanent to £50,000 + benefits + expenses + overtime + TOIL + own van
Installation Engineer with solid Audio Visual installations experience required for a leading AV Hardware and Software Solutions provider, who design, install and integrate cutting-edge audio visual solutions for their clients. They are looking for an experienced AV Installation Engineer to work closely with the AV designers and project teams, and work on assigned commercial jobs for installations, testing, maintenance and support of AV equipment and systems on client sites. This AV Installation Engineer role is mostly field based, with clients across either the North or the South, and you will be provided with a company van, phone, and they are offering a salary of up to £50,000 (depending on experience), plus all expenses paid, overtime, lieu time, and other benefits. There will also be opportunities for more local work and occasional time spent on their site which will involve rack building, training etc. We are looking for an AV Installation Engineer with proven experience in the following: AV installations and integration including rack building Knowledge of audio conferencing systems Support and troubleshooting of AV equipment and systems Good understanding of 1st and 2nd line fixes Testing of data, audio, video and control cables Ability to read wiring schematics and plans A CSCS/ECS card holder would be preferable You MUST have a full UK driving licence and be happy travelling and sometimes staying away from home. As well as the salary, you will be paid time off in lieu, overtime, all your expenses will be covered and you will be provided with a company phone and your own van. To apply for this AV Installation Engineer role please send your CV to Rob Goffin at IT Recruitment Solutions. AV Installation Engineer, AV Engineer, Audio Visual Engineer, Audio, Sound, Video Conferencing, AV Installations, AV testing, AV Troubleshooting, Field Engineer, CSCS/ECS, Permanent to £50,000 + benefits + expenses + overtime + TOIL + own van
Dec 06, 2024
Full time
Installation Engineer with solid Audio Visual installations experience required for a leading AV Hardware and Software Solutions provider, who design, install and integrate cutting-edge audio visual solutions for their clients. They are looking for an experienced AV Installation Engineer to work closely with the AV designers and project teams, and work on assigned commercial jobs for installations, testing, maintenance and support of AV equipment and systems on client sites. This AV Installation Engineer role is mostly field based, with clients across either the North or the South, and you will be provided with a company van, phone, and they are offering a salary of up to £50,000 (depending on experience), plus all expenses paid, overtime, lieu time, and other benefits. There will also be opportunities for more local work and occasional time spent on their site which will involve rack building, training etc. We are looking for an AV Installation Engineer with proven experience in the following: AV installations and integration including rack building Knowledge of audio conferencing systems Support and troubleshooting of AV equipment and systems Good understanding of 1st and 2nd line fixes Testing of data, audio, video and control cables Ability to read wiring schematics and plans A CSCS/ECS card holder would be preferable You MUST have a full UK driving licence and be happy travelling and sometimes staying away from home. As well as the salary, you will be paid time off in lieu, overtime, all your expenses will be covered and you will be provided with a company phone and your own van. To apply for this AV Installation Engineer role please send your CV to Rob Goffin at IT Recruitment Solutions. AV Installation Engineer, AV Engineer, Audio Visual Engineer, Audio, Sound, Video Conferencing, AV Installations, AV testing, AV Troubleshooting, Field Engineer, CSCS/ECS, Permanent to £50,000 + benefits + expenses + overtime + TOIL + own van
Concept are currently seeking an experienced service engineer who is dual skilled on electrical and gas appliances and located around North Birmingham . In this key role you'll ensure electrical domestic appliances are repaired and serviced in line with our high standards and health and safety regulations. As a representative of the company, you'll be responsible for offering a comprehensive and efficient service to our customers. Bags of initiative and a flexible, proactive approach are essential for this role. You must have experience diagnosing and repairing domestic appliances such as refrigerators, dishwashers, cooking and laundry products. You will be working in customers' homes within the Midlands area fault-finding and repairing a wide range of domestic appliances completing approx. 7-10 calls per day dependant on area size. Products will include dishwashers, washing machines, tumble dryers, cookers, microwaves, hobs, cooker hoods, fridges and freezers. Required Attributes: Thorough and up to date knowledge and qualifications. Ability to use technology effectively. Good communication and customer service skills. Minimum 3 yeas previous experience working as a Field Service Technician. Good diagnostics skills with evidence of fault finding and repair of domestic appliances. Ideally 2nd line refrigeration (R600) would also act as an advantage to your application but training can be provided. Experience working across a variety of branded products e.g. Bosch, Beko, Hotpoint, Whirlpool, Glen Dimplex, Miele, Electrolux etc. A Full clean driving licence. Ideally have electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc.) Not essential. Essential to the role: Self-reliant, responsible. Strong customer focus. Possess excellent written and spoken English. Computer literate. Good team player. Flexible approach to work. What we provide: up to 38,000 Van and fuel card.- personal use Uniform and PPE. Mobile phone and tablet. Contributory Pension with NEST. 20 Days holiday + Bank Holidays Potential overtime at 1.5 Support and motivation Team bonding activities Bonus scheme Vitality Health insurance Key responsibilities Ensure that all paperwork is up to date and correct Inspect job sheets closely to identify key parts that maybe needed to complete calls. Collect parts that are to be fitted for day's calls. Ensure that van stock is always up to date. Ensure that vehicle supplied is clean and presentable to enforce the company's image and carry out routine maintenance checks. Plan your route in the most efficient way taking notes of times printed on job sheets. Be polite and courteous to all customers. Ensure that work is of a high standard to encourage repeat business. Clean up any mess caused from the work carried out at the customer's property. Aim to complete as many calls as possible on the first visit. Wear company uniform provided at all times. Apply Now! Apply via this advert or email your CV alternately, call Nikki on (phone number removed)
Dec 06, 2024
Full time
Concept are currently seeking an experienced service engineer who is dual skilled on electrical and gas appliances and located around North Birmingham . In this key role you'll ensure electrical domestic appliances are repaired and serviced in line with our high standards and health and safety regulations. As a representative of the company, you'll be responsible for offering a comprehensive and efficient service to our customers. Bags of initiative and a flexible, proactive approach are essential for this role. You must have experience diagnosing and repairing domestic appliances such as refrigerators, dishwashers, cooking and laundry products. You will be working in customers' homes within the Midlands area fault-finding and repairing a wide range of domestic appliances completing approx. 7-10 calls per day dependant on area size. Products will include dishwashers, washing machines, tumble dryers, cookers, microwaves, hobs, cooker hoods, fridges and freezers. Required Attributes: Thorough and up to date knowledge and qualifications. Ability to use technology effectively. Good communication and customer service skills. Minimum 3 yeas previous experience working as a Field Service Technician. Good diagnostics skills with evidence of fault finding and repair of domestic appliances. Ideally 2nd line refrigeration (R600) would also act as an advantage to your application but training can be provided. Experience working across a variety of branded products e.g. Bosch, Beko, Hotpoint, Whirlpool, Glen Dimplex, Miele, Electrolux etc. A Full clean driving licence. Ideally have electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc.) Not essential. Essential to the role: Self-reliant, responsible. Strong customer focus. Possess excellent written and spoken English. Computer literate. Good team player. Flexible approach to work. What we provide: up to 38,000 Van and fuel card.- personal use Uniform and PPE. Mobile phone and tablet. Contributory Pension with NEST. 20 Days holiday + Bank Holidays Potential overtime at 1.5 Support and motivation Team bonding activities Bonus scheme Vitality Health insurance Key responsibilities Ensure that all paperwork is up to date and correct Inspect job sheets closely to identify key parts that maybe needed to complete calls. Collect parts that are to be fitted for day's calls. Ensure that van stock is always up to date. Ensure that vehicle supplied is clean and presentable to enforce the company's image and carry out routine maintenance checks. Plan your route in the most efficient way taking notes of times printed on job sheets. Be polite and courteous to all customers. Ensure that work is of a high standard to encourage repeat business. Clean up any mess caused from the work carried out at the customer's property. Aim to complete as many calls as possible on the first visit. Wear company uniform provided at all times. Apply Now! Apply via this advert or email your CV alternately, call Nikki on (phone number removed)
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Dec 06, 2024
Full time
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Service Desk Engineer £25,000 - £30,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for career progression, with exposure to the latest technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for an experienced Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role involving resolving tickets and liaising with clients and vendors. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for handling all incoming client requests, triaging and progressing all support requests via phone, email, video call and remote tools while providing an exceptional client experience Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to client networks Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Liaising with 3rd party vendors Create, update and maintain documentation relating to client environments Involvement in pre sales, identifying & specifying solutions, quoting, preparing & presenting proposals to all levels of client management Service Desk Engineer Over to you! Our successful Service Desk Engineer will have; Experience of working for a similar MSP (IT support company / managed services provider) Good 1st Line Support skills with the ability to resolve the majority of tickets. Good Windows, networking and Mac technical skills including: Active Directory & Group Policy management Mac OSX Microsoft Exchange Microsoft Office Microsoft Windows Server O365 & Azure Switches, routers & firewalls TCP/IP & network troubleshooting VPN s In return, my client offers a generous basic salary (which is flexible for the right candidate), support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
Dec 06, 2024
Full time
Service Desk Engineer £25,000 - £30,000 plus benefits including training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for career progression, with exposure to the latest technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. They are looking for an experienced Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role involving resolving tickets and liaising with clients and vendors. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for handling all incoming client requests, triaging and progressing all support requests via phone, email, video call and remote tools while providing an exceptional client experience Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to client networks Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Liaising with 3rd party vendors Create, update and maintain documentation relating to client environments Involvement in pre sales, identifying & specifying solutions, quoting, preparing & presenting proposals to all levels of client management Service Desk Engineer Over to you! Our successful Service Desk Engineer will have; Experience of working for a similar MSP (IT support company / managed services provider) Good 1st Line Support skills with the ability to resolve the majority of tickets. Good Windows, networking and Mac technical skills including: Active Directory & Group Policy management Mac OSX Microsoft Exchange Microsoft Office Microsoft Windows Server O365 & Azure Switches, routers & firewalls TCP/IP & network troubleshooting VPN s In return, my client offers a generous basic salary (which is flexible for the right candidate), support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency in regard to this vacancy.
2nd Line Engineer - Central and West London - 39,000 - 42,000 I am working with an exciting MSP that is expanding their team. They are looking for someone to join their IT Service Desk as an experienced 2nd Line Engineer! Role: Service Desk Support Engineer Salary: 39-42k Location: Near Monument Tube Station About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to progress to 3rd Line and consultantcy level with the company! They offer a great package with: Private Health Care External and Internal Traning Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Extensive knowledge of: Windows 10 + 11 Active Directory and Entra ID Microsoft 365 Apps Virtual PBX and a working knowledge of: Windows Servers Storage Solutions Structured Cabling Veaam Back-ups Virtualisation If this sounds like a great fit for you then please apply now! Please send your CV to henry com for immediate review or just click the apply button. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Dec 06, 2024
Full time
2nd Line Engineer - Central and West London - 39,000 - 42,000 I am working with an exciting MSP that is expanding their team. They are looking for someone to join their IT Service Desk as an experienced 2nd Line Engineer! Role: Service Desk Support Engineer Salary: 39-42k Location: Near Monument Tube Station About the company: They are a fast growing specialist MSP with multiple new clients between Central London and North-West London so there is plenty of room to progress to 3rd Line and consultantcy level with the company! They offer a great package with: Private Health Care External and Internal Traning Discretionary Annual Bonus Team Socials and Events And much more! Skills required: Extensive knowledge of: Windows 10 + 11 Active Directory and Entra ID Microsoft 365 Apps Virtual PBX and a working knowledge of: Windows Servers Storage Solutions Structured Cabling Veaam Back-ups Virtualisation If this sounds like a great fit for you then please apply now! Please send your CV to henry com for immediate review or just click the apply button. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Solid Technical background. - Strong commitment top deliver exceptional customer service. - Ability to adapt to changing and evolving technologies and processes. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role)
Dec 06, 2024
Full time
Service Desk Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Solid Technical background. - Strong commitment top deliver exceptional customer service. - Ability to adapt to changing and evolving technologies and processes. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Desk Manager - £50-55K - Chorley (Hybrid role)
Technical Support Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Are you looking for your next challenge? We are currently recruiting for a 1st Line Technical Support to join our NOC Rail team in Warwick. Reporting into the NOC Team Leaer within this role you will maintain the availability, performance and security of a critical infrastructure system. By monitoring the system on a 12-hour shift rotation (4/4) utilising tools such as System Centre Operations Manager, Cisco Prime, SolarWinds and McAfee ePO to report and investigate potential issues. You will provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs), and attend customer sites to replace key operational equipment. What you'll do: Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: If you are an individual looking for an opportunity to develop your interest and career in the Technical Service area, undertaking 1st and 2nd line duties and this role will be ideal. Key requirements: Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further education Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee Enterprise Security Manager - Security Information Events Management knowledge. McAfee ePO IT / ICT further education (degree level or equivalent experience. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Dec 06, 2024
Full time
Technical Support Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Are you looking for your next challenge? We are currently recruiting for a 1st Line Technical Support to join our NOC Rail team in Warwick. Reporting into the NOC Team Leaer within this role you will maintain the availability, performance and security of a critical infrastructure system. By monitoring the system on a 12-hour shift rotation (4/4) utilising tools such as System Centre Operations Manager, Cisco Prime, SolarWinds and McAfee ePO to report and investigate potential issues. You will provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs), and attend customer sites to replace key operational equipment. What you'll do: Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: If you are an individual looking for an opportunity to develop your interest and career in the Technical Service area, undertaking 1st and 2nd line duties and this role will be ideal. Key requirements: Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further education Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee Enterprise Security Manager - Security Information Events Management knowledge. McAfee ePO IT / ICT further education (degree level or equivalent experience. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Permanent Position Required: Infrastructure Engineer My client, a not for profit organisation based in central London seeks an Infrastructure Engineer to join their team on a permanent basis. Location: UK-based (2 days per week office attendance required) The Infrastructure Engineer will: Provide 2nd/3rd line IT support and infrastructure maintenance (30-40% of role) Lead IT infrastructure projects and technical readiness activities Perform root cause analysis and implement solutions Manage cloud and on-premises infrastructure maintenance Support security compliance and DR testing Assist in cloud migration projects The Infrastructure Engineer will have: Experience supporting hybrid infrastructure (on-premise, hosted, cloud) Strong knowledge of Office365 suite, Intune, Azure AD Proficiency in Windows Server 2016/2019/2022 and Windows 11 Network security expertise (Firewalls, DNS, DHCP, Wi-fi, VLAN, VPN, Cisco Meraki) Cloud platform experience (Azure preferred) ITIL certification (desirable) Excellent communication and relationship management skills Ability to work independently and manage competing priorities In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Dec 06, 2024
Full time
Permanent Position Required: Infrastructure Engineer My client, a not for profit organisation based in central London seeks an Infrastructure Engineer to join their team on a permanent basis. Location: UK-based (2 days per week office attendance required) The Infrastructure Engineer will: Provide 2nd/3rd line IT support and infrastructure maintenance (30-40% of role) Lead IT infrastructure projects and technical readiness activities Perform root cause analysis and implement solutions Manage cloud and on-premises infrastructure maintenance Support security compliance and DR testing Assist in cloud migration projects The Infrastructure Engineer will have: Experience supporting hybrid infrastructure (on-premise, hosted, cloud) Strong knowledge of Office365 suite, Intune, Azure AD Proficiency in Windows Server 2016/2019/2022 and Windows 11 Network security expertise (Firewalls, DNS, DHCP, Wi-fi, VLAN, VPN, Cisco Meraki) Cloud platform experience (Azure preferred) ITIL certification (desirable) Excellent communication and relationship management skills Ability to work independently and manage competing priorities In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options 28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's or 2nd line engineers looking for a new opportunity when they can progress. As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company's core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training. Requirements: Prior experience in an IT Support or Service Desk Support in a Microsoft environment Commercial experience of supporting Networking and Server support requests A customer service-oriented attitude - ideally will have solved external customer support requests A passion for solving complex problems and the ability to learn new skills quickly Strong communicator, able to work effectively in a team environment Desirable: Telecom support experience - VOIP, SIP or similar The company can accommodate home working 2 days per week. If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website or LinkedIn. All candidates applying must be UK-based and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Dec 05, 2024
Full time
Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options 28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's or 2nd line engineers looking for a new opportunity when they can progress. As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company's core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training. Requirements: Prior experience in an IT Support or Service Desk Support in a Microsoft environment Commercial experience of supporting Networking and Server support requests A customer service-oriented attitude - ideally will have solved external customer support requests A passion for solving complex problems and the ability to learn new skills quickly Strong communicator, able to work effectively in a team environment Desirable: Telecom support experience - VOIP, SIP or similar The company can accommodate home working 2 days per week. If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website or LinkedIn. All candidates applying must be UK-based and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
At Clearline Recruitment, we are excited to present an opportunity with a company known for its innovative approach and commitment to delivering exceptional IT services. This organisation values its employees and fosters a collaborative environment where personal and professional growth is encouraged. With a strong focus on ethical practices, they recognise the importance of charitable efforts and sustainability and are proud to foster an excellent work environment. If you're seeking a great place to work that offers career progression in a supportive culture, this is the ideal opportunity for you! The Ideal Candidate: Essential: Minimum of 5 GCSEs at Grade C or above (or equivalent) Further education engineering/IT qualifications Microsoft associate or other qualifications Experience of working in a similar role Experience in the IT Services sector Experience of working in an IT service desk team Knowledge of relevant industry Knowledge of technical support process Ability to use MS Word, Excel and Publisher Full driving licence (Manual) Desirable: Degree Level Cyber security qualification Experience in Cyber Security Knowledge of Managed Print Solutions Experience using supplier portals and CRM systems What The Role Looks Like: Provide predominantly 2nd and 3rd line technical support to IT and Unified Communications clients. Ensure high-quality service delivery and regular system updates. Troubleshoot and support managed IT hardware and software solutions. Provision and support Microsoft/Office 365 and core network infrastructure. Engage in technical presales client interactions and vendor liaison. Attend relevant technical training to keep knowledge updated. Visit client sites as needed for pre-sales or support. Undertake additional duties as directed by management. If you're interested in this role, please apply or contact Jamie Watson at . We look forward to your inquiry! Job Title: 2nd and 3rd Line Support Location: Crawley Salary: 30,000 - 35,000 per annum Full Time
Dec 05, 2024
Full time
At Clearline Recruitment, we are excited to present an opportunity with a company known for its innovative approach and commitment to delivering exceptional IT services. This organisation values its employees and fosters a collaborative environment where personal and professional growth is encouraged. With a strong focus on ethical practices, they recognise the importance of charitable efforts and sustainability and are proud to foster an excellent work environment. If you're seeking a great place to work that offers career progression in a supportive culture, this is the ideal opportunity for you! The Ideal Candidate: Essential: Minimum of 5 GCSEs at Grade C or above (or equivalent) Further education engineering/IT qualifications Microsoft associate or other qualifications Experience of working in a similar role Experience in the IT Services sector Experience of working in an IT service desk team Knowledge of relevant industry Knowledge of technical support process Ability to use MS Word, Excel and Publisher Full driving licence (Manual) Desirable: Degree Level Cyber security qualification Experience in Cyber Security Knowledge of Managed Print Solutions Experience using supplier portals and CRM systems What The Role Looks Like: Provide predominantly 2nd and 3rd line technical support to IT and Unified Communications clients. Ensure high-quality service delivery and regular system updates. Troubleshoot and support managed IT hardware and software solutions. Provision and support Microsoft/Office 365 and core network infrastructure. Engage in technical presales client interactions and vendor liaison. Attend relevant technical training to keep knowledge updated. Visit client sites as needed for pre-sales or support. Undertake additional duties as directed by management. If you're interested in this role, please apply or contact Jamie Watson at . We look forward to your inquiry! Job Title: 2nd and 3rd Line Support Location: Crawley Salary: 30,000 - 35,000 per annum Full Time
2nd Line Engineer - Swindon - £30,000 to £37,000 Swindon/Wiltshire organisation are looking to add an experienced 2nd Line IT Support Engineer to their growing team. This role is office based x5 days a week. A varied position you will support the IT infrastructure while ensuring the security and integrity of systems. Responsibilities: Manage and maintain the company's network infrastructure, including Servers, Routers, Switches, Firewalls, and other hardware. Implement and maintain security measures, including Firewalls, intrusion detection systems and antivirus software. Providing guidance and support to ensure the successful operation of the IT department. Qualifications & Experience Strong technical skills, including experience with networking, operating systems, virtualization, and cloud computing. O365 (Azure AD) Windows Server Admin, MS Servers, VMWare, Active Directory. Intune a MS Defender a plus Networking, LAN, VLAN, WAN, Switches, Routers UK driving licence This opportunity is offered with excellent benefits and training. For more info on this 2nd Line IT Support Engineer contact us. 2nd Line Engineer - Swindon - £30,000 to £37,000
Dec 04, 2024
Full time
2nd Line Engineer - Swindon - £30,000 to £37,000 Swindon/Wiltshire organisation are looking to add an experienced 2nd Line IT Support Engineer to their growing team. This role is office based x5 days a week. A varied position you will support the IT infrastructure while ensuring the security and integrity of systems. Responsibilities: Manage and maintain the company's network infrastructure, including Servers, Routers, Switches, Firewalls, and other hardware. Implement and maintain security measures, including Firewalls, intrusion detection systems and antivirus software. Providing guidance and support to ensure the successful operation of the IT department. Qualifications & Experience Strong technical skills, including experience with networking, operating systems, virtualization, and cloud computing. O365 (Azure AD) Windows Server Admin, MS Servers, VMWare, Active Directory. Intune a MS Defender a plus Networking, LAN, VLAN, WAN, Switches, Routers UK driving licence This opportunity is offered with excellent benefits and training. For more info on this 2nd Line IT Support Engineer contact us. 2nd Line Engineer - Swindon - £30,000 to £37,000
Spectrum IT Recruitment (South) Ltd
Fareham, Hampshire
Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's or 2nd line engineers looking for a new opportunity when they can progress. As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company's core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training. Requirements: Prior experience in an IT Support or Service Desk Support in a Microsoft environment Commercial experience of supporting Networking and Server support requests A customer service-oriented attitude - ideally will have solved external customer support requests A passion for solving complex problems and the ability to learn new skills quickly Strong communicator, able to work effectively in a team environment Desirable: Telecom support experience - VOIP, SIP or similar The company can accommodate home working 2 days per week. If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website All candidates applying must be UK-based and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Dec 04, 2024
Full time
Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's or 2nd line engineers looking for a new opportunity when they can progress. As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company's core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training. Requirements: Prior experience in an IT Support or Service Desk Support in a Microsoft environment Commercial experience of supporting Networking and Server support requests A customer service-oriented attitude - ideally will have solved external customer support requests A passion for solving complex problems and the ability to learn new skills quickly Strong communicator, able to work effectively in a team environment Desirable: Telecom support experience - VOIP, SIP or similar The company can accommodate home working 2 days per week. If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website All candidates applying must be UK-based and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Network Support (NOC) Engineers wanted by established Global IT Managed Service Provider. This role involves a combination of Night and Day shift (4 on/4 off) Responsibilities Monitor a variety of devices, services and applications including Servers, Routers and Switches. Provide timely response to incidents, outages and performance issues Categorise issues for escalation to appropriate technical teams Document all actions in accordance with standard company policies and procedures. Required Skills and Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role. Knowledge of network and server infrastructure, including LAN/WAN, Routers, Switches, Firewalls, and VPN. Proficiency in network monitoring tools and technologies. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. My client is looking to recruit URGENTLY. Please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
Dec 04, 2024
Full time
Network Support (NOC) Engineers wanted by established Global IT Managed Service Provider. This role involves a combination of Night and Day shift (4 on/4 off) Responsibilities Monitor a variety of devices, services and applications including Servers, Routers and Switches. Provide timely response to incidents, outages and performance issues Categorise issues for escalation to appropriate technical teams Document all actions in accordance with standard company policies and procedures. Required Skills and Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role. Knowledge of network and server infrastructure, including LAN/WAN, Routers, Switches, Firewalls, and VPN. Proficiency in network monitoring tools and technologies. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. My client is looking to recruit URGENTLY. Please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
Network Support (NOC) Engineers wanted by established Global IT Managed Service Provider. This role involves a combination of Night and Day shift (4 on/4 off) Responsibilities Monitor a variety of devices, services and applications including Servers, Routers and Switches. Provide timely response to incidents, outages and performance issues Categorise issues for escalation to appropriate technical teams Document all actions in accordance with standard company policies and procedures. Required Skills and Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role. Knowledge of network and server infrastructure, including LAN/WAN, Routers, Switches, Firewalls, and VPN. Proficiency in network monitoring tools and technologies. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. My client is looking to recruit URGENTLY. Please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
Dec 04, 2024
Full time
Network Support (NOC) Engineers wanted by established Global IT Managed Service Provider. This role involves a combination of Night and Day shift (4 on/4 off) Responsibilities Monitor a variety of devices, services and applications including Servers, Routers and Switches. Provide timely response to incidents, outages and performance issues Categorise issues for escalation to appropriate technical teams Document all actions in accordance with standard company policies and procedures. Required Skills and Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role. Knowledge of network and server infrastructure, including LAN/WAN, Routers, Switches, Firewalls, and VPN. Proficiency in network monitoring tools and technologies. Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues. My client is looking to recruit URGENTLY. Please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
Junior Technical Support Engineer - Gatwick, West Sussex/Hybrid £30,000 - £35,000 plus excellent benefits/3 days per week in their Gatwick based office A leading professional services company seek an experienced Junior Technical Support Engineer, who is looking to build a career and work with a company with excellent training and development, with options for different career paths. Ideally you will have 2 plus years experience with 2nd or 3rd Line Support, with Server experience a real plus and any Cloud exposure an added bonus. You will get to work on a variety of projects, helping their clients harness the full potential of Amazon Web Services (AWS) and other Support technologies. Due to level clients they work with, having SC Clearance is desirable but you must at least be willing to go through it, if not obtained already. As the 3rd Line Support Engineer/Windows Server Engineer you will be responsible for supporting cloud infrastructures and the Service Desk, covering both BAU and project based. Qualifications and other requirements for the Junior Technical Support Engineer: Ideally 1-2 years minimum proven experience as an AWS Engineer or similar role, but must be a Windows expert. Understand, and be able to deliver, exceptional customer service. Highly organised, ensuring all follow-up actions are completed. Able to manage personal workload and multiple tasks. Methodical, accurate and thorough; even under pressure. Flexible, team player - willing to undertake a variety of roles and challenges. Previous service desk or Service Management experience desirable. Excellent problem-solving skills and the ability to work in a fast-paced environment. Junior Technical Support Engineer - Gatwick, West Sussex/Hybrid £30,000 - £35,000 plus excellent benefits/3 days per week in their Gatwick based office
Dec 04, 2024
Full time
Junior Technical Support Engineer - Gatwick, West Sussex/Hybrid £30,000 - £35,000 plus excellent benefits/3 days per week in their Gatwick based office A leading professional services company seek an experienced Junior Technical Support Engineer, who is looking to build a career and work with a company with excellent training and development, with options for different career paths. Ideally you will have 2 plus years experience with 2nd or 3rd Line Support, with Server experience a real plus and any Cloud exposure an added bonus. You will get to work on a variety of projects, helping their clients harness the full potential of Amazon Web Services (AWS) and other Support technologies. Due to level clients they work with, having SC Clearance is desirable but you must at least be willing to go through it, if not obtained already. As the 3rd Line Support Engineer/Windows Server Engineer you will be responsible for supporting cloud infrastructures and the Service Desk, covering both BAU and project based. Qualifications and other requirements for the Junior Technical Support Engineer: Ideally 1-2 years minimum proven experience as an AWS Engineer or similar role, but must be a Windows expert. Understand, and be able to deliver, exceptional customer service. Highly organised, ensuring all follow-up actions are completed. Able to manage personal workload and multiple tasks. Methodical, accurate and thorough; even under pressure. Flexible, team player - willing to undertake a variety of roles and challenges. Previous service desk or Service Management experience desirable. Excellent problem-solving skills and the ability to work in a fast-paced environment. Junior Technical Support Engineer - Gatwick, West Sussex/Hybrid £30,000 - £35,000 plus excellent benefits/3 days per week in their Gatwick based office
Job Title: 2nd Line Service Desk Analyst Location: Bristol (Hybrid 2-3 days in the office) Salary: Up to £38,500 + Excellent Benefits & Career Progression About The Role My client is a rapidly growing Managed Service Provider (MSP) based in Bristol, renowned for delivering exceptional IT support and solutions to our diverse client base. Due to exceptional success and growth in the market they are now looking to expand their talented Service Desk team to support the 3rd Line Project Engineers and meet increasing client demand. As a 2nd Line Service Desk Analyst, you ll provide a mix of helpdesk and field-based support to our clients, resolving a variety of technical issues and ensuring smooth day-to-day IT operations. Working closely with the 3rd Line Project team, this role is a great stepping stone for career progression into senior technical or field engineer roles. Key Responsibilities: Provide 2nd Line technical support for clients, diagnosing and resolving hardware, software, and network issues. Escalate complex issues to the 3rd Line team and collaborate on solutions. Deliver field-based support as required, ensuring timely resolution of on-site challenges. Assist with project implementations and migrations alongside the 3rd Line Project team. Maintain accurate documentation of tickets and resolutions using the service desk system. Proactively identify opportunities to improve service delivery and client satisfaction. What We re Looking For: Proven experience in a 2nd Line Service Desk role, ideally within an MSP environment. Strong knowledge of Windows Server, Active Directory, Office 365, and networking (DNS/DHCP). Experience supporting virtualised environments (VMware/Hyper-V) is a plus. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills, with a customer-focused mindset. Full UK driving licence (essential for field-based work). What We Offer: Competitive salary up to £38,500 per annum. Hybrid working environment (2-3 days in our Bristol office). Clear career progression to 3rd Line Support or Field Engineer roles. Access to training and certifications to support your development. A collaborative and supportive team culture. Recruiter: Callum Thompson
Dec 04, 2024
Full time
Job Title: 2nd Line Service Desk Analyst Location: Bristol (Hybrid 2-3 days in the office) Salary: Up to £38,500 + Excellent Benefits & Career Progression About The Role My client is a rapidly growing Managed Service Provider (MSP) based in Bristol, renowned for delivering exceptional IT support and solutions to our diverse client base. Due to exceptional success and growth in the market they are now looking to expand their talented Service Desk team to support the 3rd Line Project Engineers and meet increasing client demand. As a 2nd Line Service Desk Analyst, you ll provide a mix of helpdesk and field-based support to our clients, resolving a variety of technical issues and ensuring smooth day-to-day IT operations. Working closely with the 3rd Line Project team, this role is a great stepping stone for career progression into senior technical or field engineer roles. Key Responsibilities: Provide 2nd Line technical support for clients, diagnosing and resolving hardware, software, and network issues. Escalate complex issues to the 3rd Line team and collaborate on solutions. Deliver field-based support as required, ensuring timely resolution of on-site challenges. Assist with project implementations and migrations alongside the 3rd Line Project team. Maintain accurate documentation of tickets and resolutions using the service desk system. Proactively identify opportunities to improve service delivery and client satisfaction. What We re Looking For: Proven experience in a 2nd Line Service Desk role, ideally within an MSP environment. Strong knowledge of Windows Server, Active Directory, Office 365, and networking (DNS/DHCP). Experience supporting virtualised environments (VMware/Hyper-V) is a plus. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills, with a customer-focused mindset. Full UK driving licence (essential for field-based work). What We Offer: Competitive salary up to £38,500 per annum. Hybrid working environment (2-3 days in our Bristol office). Clear career progression to 3rd Line Support or Field Engineer roles. Access to training and certifications to support your development. A collaborative and supportive team culture. Recruiter: Callum Thompson
2nd Line Service Desk Engineer Ashford, Kent Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Dec 04, 2024
Full time
2nd Line Service Desk Engineer Ashford, Kent Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
