We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you! Immediate Start Available The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London/Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background/Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed. The Senior IT Support Engineer Opportunity: A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery. This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies. What your day might look like: + Providing 2nd/3rd line support for Microsoft and Apple environments + Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.) + Delivering infrastructure and cloud projects across server, desktop, and mobile environments + Maintaining excellent relationships with clients through clear communication and proactive support + Escalating and resolving complex issues with internal teams or vendors as required About you: + 5+ years experience in a client-facing, hands-on IT support role + Friendly, professional, and confident with stakeholders at all levels + Passionate about technology and problem-solving + Full UK driving licence and access to a car + Able and willing to pass an enhanced DBS check + Ideally based in Windsor/East Berkshire or nearby Technical Skills: + Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma + Servers: Windows Server 2016 - 2022 + Microsoft 365 Administration (Exchange Online, SharePoint, Teams) + Intune/Mobile Device Management (Apple, Android, Windows) + Active Directory, Group Policy, DNS, DHCP + Hyper-V and/or VMware + Firewalls, VPNs, Routing, NAT, VLANs + RMM tools & remote support platforms + Telephony (VoIP platforms like 3CX, Teams Calling) Desirable skills: + SonicWall configuration and troubleshooting + Clustered Hypervisors (VMware/Hyper-V) + Network switching and topology + Microsoft SQL Server (basic admin) Preferred Qualifications (any of below would be great ): + Microsoft Certified (MCP, MCSA, or equivalent) + SonicWall SNSA/CSSP + Degree or equivalent practical experience You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits. What's on offer: + £32,000 - £35,000 per annum + Hybrid/remote working model + 20 days holiday + public holidays + Contributory pension scheme + Generous mileage allowance for client visits + Supportive and knowledgeable team with opportunities to grow Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 26, 2025
Full time
We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you! Immediate Start Available The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London/Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background/Skills: 2nd/3rd Line Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of experience, we take a local, friendly, and proactive approach to managing IT infrastructure and security. Whether our clients have no in-house IT team or need additional helpdesk support, our experienced team is ready to adapt and assist wherever needed. The Senior IT Support Engineer Opportunity: A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery. This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies. What your day might look like: + Providing 2nd/3rd line support for Microsoft and Apple environments + Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.) + Delivering infrastructure and cloud projects across server, desktop, and mobile environments + Maintaining excellent relationships with clients through clear communication and proactive support + Escalating and resolving complex issues with internal teams or vendors as required About you: + 5+ years experience in a client-facing, hands-on IT support role + Friendly, professional, and confident with stakeholders at all levels + Passionate about technology and problem-solving + Full UK driving licence and access to a car + Able and willing to pass an enhanced DBS check + Ideally based in Windsor/East Berkshire or nearby Technical Skills: + Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma + Servers: Windows Server 2016 - 2022 + Microsoft 365 Administration (Exchange Online, SharePoint, Teams) + Intune/Mobile Device Management (Apple, Android, Windows) + Active Directory, Group Policy, DNS, DHCP + Hyper-V and/or VMware + Firewalls, VPNs, Routing, NAT, VLANs + RMM tools & remote support platforms + Telephony (VoIP platforms like 3CX, Teams Calling) Desirable skills: + SonicWall configuration and troubleshooting + Clustered Hypervisors (VMware/Hyper-V) + Network switching and topology + Microsoft SQL Server (basic admin) Preferred Qualifications (any of below would be great ): + Microsoft Certified (MCP, MCSA, or equivalent) + SonicWall SNSA/CSSP + Degree or equivalent practical experience You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits. What's on offer: + £32,000 - £35,000 per annum + Hybrid/remote working model + 20 days holiday + public holidays + Contributory pension scheme + Generous mileage allowance for client visits + Supportive and knowledgeable team with opportunities to grow Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.
Mar 24, 2025
Full time
Job Title: Field Engineer Location: Newbury / Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
Mar 17, 2025
Full time
NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON Hybrid Working - 2-3 days in the office Paid travel expenses for client site meetings in London Fantastic company environment / culture Opportunities to progress and learn new skills THE COMPANY OVERVIEW We are searching for a bright and experienced Network Infrastructure Engineer MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you ve got good train links into London! THE JOB As a Network Infrastructure Engineer MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure. WHAT IS REQUIRED FROM YOU Previous Network Engineering experience is a must. End to end IT support, technical support experience. Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support. CCNA qualified. CCNP would be beneficial. Network Infrastructure capabilities, using Cisco and Juniper. An understanding of vendor technologies Microsoft, Citrix, HP, etc. Strong communication skills for customer relationship development.
Are you an experienced 2nd line support engineer looking for your next challenge? Look no further! As a 2nd line support engineer, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, ensuring that all systems are up and running at all times. To be successful in this role, you will need to have a strong background in IT support, with a particular focus on Azure, Intune and Microsoft 365. The 2nd line support engineer will be familiar with a range of different technologies and platforms, and be able to adapt quickly to new challenges as they arise. As a 2nd line support engineer, you will work closely with our clients to understand their needs and provide them with the highest level of service. You will be responsible for maintaining detailed records of all support requests, and for ensuring that all issues are resolved in a timely and efficient manner. As a 2nd line support engineer, you will be responsible for taking ownership and managing tickets through resolution or escalation. You will work closely with clients to understand their needs and provide the highest level of service possible If you are a highly motivated and skilled 2nd line support engineer with experience in Azure and Microsoft 365, we want to hear from you! We offer competitive salaries, a friendly and supportive working environment, and the opportunity to work on a variety of exciting projects. So why wait? Apply today and take the next step in your career as a 2nd line support engineer!
Mar 14, 2025
Full time
Are you an experienced 2nd line support engineer looking for your next challenge? Look no further! As a 2nd line support engineer, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, ensuring that all systems are up and running at all times. To be successful in this role, you will need to have a strong background in IT support, with a particular focus on Azure, Intune and Microsoft 365. The 2nd line support engineer will be familiar with a range of different technologies and platforms, and be able to adapt quickly to new challenges as they arise. As a 2nd line support engineer, you will work closely with our clients to understand their needs and provide them with the highest level of service. You will be responsible for maintaining detailed records of all support requests, and for ensuring that all issues are resolved in a timely and efficient manner. As a 2nd line support engineer, you will be responsible for taking ownership and managing tickets through resolution or escalation. You will work closely with clients to understand their needs and provide the highest level of service possible If you are a highly motivated and skilled 2nd line support engineer with experience in Azure and Microsoft 365, we want to hear from you! We offer competitive salaries, a friendly and supportive working environment, and the opportunity to work on a variety of exciting projects. So why wait? Apply today and take the next step in your career as a 2nd line support engineer!
Position: 2nd Line Support Engineer Salary: 30,000 - 36,000 (DOE) Location: Dartford We are looking for an experienced 2nd Line Support Engineer to join a dynamic and fast-growing IT company. This role is perfect for an IT professional who has strong troubleshooting skills and a broad technical knowledge base. You will be responsible for handling escalated technical issues, managing client IT infrastructure, and working closely with senior engineers on complex IT projects. Experience Required IT Systems administration in a Windows environment, preferably in a service provider role. Proficiency in Active Directory, DNS, DHCP, DFS, and Group Policy (GPO) . Strong networking knowledge , including managed switches and firewalls. Experience working with Windows Server (Apply online only), Windows 10 & 11, and Mac OS . Familiarity with Microsoft 365, Azure AD, and cloud environments . Prior experience working within a support team , handling escalations . Strong documentation skills and experience handling support ticket systems . Experience with Virtual Environments such as Hyper-V and ESXi . Knowledge of VOIP/Telephony systems . Personal Characteristics Excellent verbal and written communication skills . Strong problem-solving skills and ability to provide efficient workarounds. Experience in supporting customers remotely and onsite . Ability to work collaboratively in a team-oriented environment. Adaptable and flexible in a fast-paced setting. Self-motivated with a passion for delivering excellent IT support services while building strong client relationships. Duties Troubleshoot and resolve escalated technical issues via telephone, remote access, and onsite visits. Log and track support tickets in the CRM system, ensuring prompt resolutions and follow-ups. Monitor and maintain IT systems, servers, and networks for clients. Assist with installations, configurations, and upgrades of hardware and software. Manage Active Directory, Group Policy, and Microsoft 365 environments . Ensure security best practices , including backups, antivirus, and patch management. Provide user training and documentation for common IT tasks. Assist with network troubleshooting , including routers, switches, and firewalls. Work closely with the 3rd Line team to escalate complex issues when necessary. Document processes, resolutions, and client environments for future reference. Stay updated with the latest industry trends and emerging technologies . Benefits Competitive Salary ( 30,000 - 36,000 DOE) Additional Annual Leave based on tenure. Company Events - team-building activities and social events. Ongoing Training & Certification Support to enhance skills and career growth. Opportunities for Progression within a growing company.
Mar 08, 2025
Full time
Position: 2nd Line Support Engineer Salary: 30,000 - 36,000 (DOE) Location: Dartford We are looking for an experienced 2nd Line Support Engineer to join a dynamic and fast-growing IT company. This role is perfect for an IT professional who has strong troubleshooting skills and a broad technical knowledge base. You will be responsible for handling escalated technical issues, managing client IT infrastructure, and working closely with senior engineers on complex IT projects. Experience Required IT Systems administration in a Windows environment, preferably in a service provider role. Proficiency in Active Directory, DNS, DHCP, DFS, and Group Policy (GPO) . Strong networking knowledge , including managed switches and firewalls. Experience working with Windows Server (Apply online only), Windows 10 & 11, and Mac OS . Familiarity with Microsoft 365, Azure AD, and cloud environments . Prior experience working within a support team , handling escalations . Strong documentation skills and experience handling support ticket systems . Experience with Virtual Environments such as Hyper-V and ESXi . Knowledge of VOIP/Telephony systems . Personal Characteristics Excellent verbal and written communication skills . Strong problem-solving skills and ability to provide efficient workarounds. Experience in supporting customers remotely and onsite . Ability to work collaboratively in a team-oriented environment. Adaptable and flexible in a fast-paced setting. Self-motivated with a passion for delivering excellent IT support services while building strong client relationships. Duties Troubleshoot and resolve escalated technical issues via telephone, remote access, and onsite visits. Log and track support tickets in the CRM system, ensuring prompt resolutions and follow-ups. Monitor and maintain IT systems, servers, and networks for clients. Assist with installations, configurations, and upgrades of hardware and software. Manage Active Directory, Group Policy, and Microsoft 365 environments . Ensure security best practices , including backups, antivirus, and patch management. Provide user training and documentation for common IT tasks. Assist with network troubleshooting , including routers, switches, and firewalls. Work closely with the 3rd Line team to escalate complex issues when necessary. Document processes, resolutions, and client environments for future reference. Stay updated with the latest industry trends and emerging technologies . Benefits Competitive Salary ( 30,000 - 36,000 DOE) Additional Annual Leave based on tenure. Company Events - team-building activities and social events. Ongoing Training & Certification Support to enhance skills and career growth. Opportunities for Progression within a growing company.
Immediate Start Available We are an award winning, dynamic and innovative IT support and solutions provider with over 30 years of experience. We work with world-renowned international clients, delivering a wide range of managed services and consulting. Our expertise lies in risk-focused sectors like Private Equity and legal, where security and service quality are paramount. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. At DA, we pride ourselves on keeping our promises and delivering top-notch quality. - The Role at a Glance: 1st Line Support Engineer Onsite: Holborn London WC1V / Occasional Travel to Clients Competitive Market Salary Plus, Comprehensive Benefits Package Plus Lots of Personal Development & Progression. Full Time About Us: We're a highly-respected & award winning, London-based Managed Services Provider (MSP) with deep expertise in Microsoft technologies and a specialised focus on regulated sectors. With over 30 years of experience within the market, we work with world-renowned international clients, delivering a wide range of managed services and consulting. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. Entering an ambitious growth phase, we're looking to expand our team to elevate client success. The Opportunity: As a 1st Line Support Engineer, you'll be the first point of contact for our customers, providing support mainly via phone, email, webchat, and other remote connection software. Based in our London (Holborn) office, you'll be part of our global service desk team, collaborating closely with our team in Kuala Lumpur. Occasionally, you'll work directly at our customer's London-based offices, so excellent customer service skills and empathy are essential to ensure we deliver a first-class support service. This role offers exposure to the full IT landscape, making it perfect for a tech-savvy professional who thrives in a fast-paced, dynamic environment. You'll have the opportunity to learn about the latest technologies and impress clients and peers with your knowledge. In return, we offer unrivalled exposure to a wide range of technologies and actively encourage your personal development through obtaining relevant certifications, with rewards for achievement to supercharge your IT career. Where you will add value: + Acting as a first point of customer contact promptly answering calls, creating tickets and/or route calls through to other engineers as required + Managing your ticket queue, accurately logging and efficiently progressing tickets within the ticket platform (ConnectWise) + Ensuring detailed, consistent, and clear communication with the customers via tickets, emails, and phone at all times + Resolving tickets within your technical ability; collaborating with the wider team (e.g. 2nd and 3rd Line Engineers) to find solutions + Following the existing procedures acting as a champion of the process documentation, amending and creating new guides where applicable + Completing timesheets requirements + Supporting the training and onboarding of new engineers + Travelling to the customer sites (as and when required) to deliver face-to-face user/site support + Staying abreast of new and emerging technologies, progressing your personal development by completing relevant Microsoft accreditations Your Experience: + Hold one of the Microsoft qualifications (or working toward): MD 102, MS-700, MS-102 + Background of working in a Managed Service Provider (MSP) or B2B environment, ideally supporting various clients + Experience of working within the ITIL framework + Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure, IaaS, Intune + Good troubleshooting experience of Microsoft Desktop Operating System + Excellent spoken and written English (ability to write clear and detailed tickets, and effectively communicate with users over the phone as well as in person) About You: + Professional demeanour + High level of empathy with excellent communication skills (both verbal and written) + Sense of urgency and accountability + Reliable with high level of resilience + Problem solver + Proactive + Self-motivated and positive + Team player, supportive of a 'better together' culture, able to promote and foster a collaborative working environment + Keen to learn and share knowledge + Able to respond to a fast-changing technical environment Why You'll Love It Here: + Performance bonus + 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) + Subsidised home-to-office standard travel costs (for the 3rd, 4th and 5th day in a week) + Enhanced family-friendly benefit scheme including company sick pay + Private medical insurance and Employee Assistance Programme + Income protection and life insurance + Company Pension scheme Ready to make a real impact? Let's chat! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 06, 2025
Full time
Immediate Start Available We are an award winning, dynamic and innovative IT support and solutions provider with over 30 years of experience. We work with world-renowned international clients, delivering a wide range of managed services and consulting. Our expertise lies in risk-focused sectors like Private Equity and legal, where security and service quality are paramount. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. At DA, we pride ourselves on keeping our promises and delivering top-notch quality. - The Role at a Glance: 1st Line Support Engineer Onsite: Holborn London WC1V / Occasional Travel to Clients Competitive Market Salary Plus, Comprehensive Benefits Package Plus Lots of Personal Development & Progression. Full Time About Us: We're a highly-respected & award winning, London-based Managed Services Provider (MSP) with deep expertise in Microsoft technologies and a specialised focus on regulated sectors. With over 30 years of experience within the market, we work with world-renowned international clients, delivering a wide range of managed services and consulting. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. Entering an ambitious growth phase, we're looking to expand our team to elevate client success. The Opportunity: As a 1st Line Support Engineer, you'll be the first point of contact for our customers, providing support mainly via phone, email, webchat, and other remote connection software. Based in our London (Holborn) office, you'll be part of our global service desk team, collaborating closely with our team in Kuala Lumpur. Occasionally, you'll work directly at our customer's London-based offices, so excellent customer service skills and empathy are essential to ensure we deliver a first-class support service. This role offers exposure to the full IT landscape, making it perfect for a tech-savvy professional who thrives in a fast-paced, dynamic environment. You'll have the opportunity to learn about the latest technologies and impress clients and peers with your knowledge. In return, we offer unrivalled exposure to a wide range of technologies and actively encourage your personal development through obtaining relevant certifications, with rewards for achievement to supercharge your IT career. Where you will add value: + Acting as a first point of customer contact promptly answering calls, creating tickets and/or route calls through to other engineers as required + Managing your ticket queue, accurately logging and efficiently progressing tickets within the ticket platform (ConnectWise) + Ensuring detailed, consistent, and clear communication with the customers via tickets, emails, and phone at all times + Resolving tickets within your technical ability; collaborating with the wider team (e.g. 2nd and 3rd Line Engineers) to find solutions + Following the existing procedures acting as a champion of the process documentation, amending and creating new guides where applicable + Completing timesheets requirements + Supporting the training and onboarding of new engineers + Travelling to the customer sites (as and when required) to deliver face-to-face user/site support + Staying abreast of new and emerging technologies, progressing your personal development by completing relevant Microsoft accreditations Your Experience: + Hold one of the Microsoft qualifications (or working toward): MD 102, MS-700, MS-102 + Background of working in a Managed Service Provider (MSP) or B2B environment, ideally supporting various clients + Experience of working within the ITIL framework + Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure, IaaS, Intune + Good troubleshooting experience of Microsoft Desktop Operating System + Excellent spoken and written English (ability to write clear and detailed tickets, and effectively communicate with users over the phone as well as in person) About You: + Professional demeanour + High level of empathy with excellent communication skills (both verbal and written) + Sense of urgency and accountability + Reliable with high level of resilience + Problem solver + Proactive + Self-motivated and positive + Team player, supportive of a 'better together' culture, able to promote and foster a collaborative working environment + Keen to learn and share knowledge + Able to respond to a fast-changing technical environment Why You'll Love It Here: + Performance bonus + 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) + Subsidised home-to-office standard travel costs (for the 3rd, 4th and 5th day in a week) + Enhanced family-friendly benefit scheme including company sick pay + Private medical insurance and Employee Assistance Programme + Income protection and life insurance + Company Pension scheme Ready to make a real impact? Let's chat! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Company Description Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients. Publicis Re:Sources is the backbone of Publicis Groupe, bringing to life the Power of One offering. We are Publicis Groupe's Shared Services Platform , and have grown to 5,000+ professionals supporting 63+ markets and servicing a network of prestigious agencies across the globe. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity. Overview Provide 1st and 2nd Line on-site support following Publicis Re:Sources UK IT operating procedures and processes. Responsibilities Provide L1 & L2 on-site support (PC and Mac) including: Configure, deploy, troubleshoot and support PCs and Macs to Publicis Re:Sources UK standards. Use remote solution Bomgar to apply software upgrades, system changes and amendments. Install, configure, and maintain hardware components as required. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of these issues and classify their level, priority, and nature. Document procedures, standards, best practices configurations, settings, installation sequences and roll back instructions. Maintain computer, telephone and audio-visual equipment in the agency meeting rooms. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment according to Publicis Re:Sources UK standards. Provide ad-hoc basic IT user training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required to resolve issues as quickly as possible. Ensure that assets are correctly updated and in the correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. Any other duties designated by the Field Services Team Leader. Act as 1st and 2nd line on-site support for agency users. Liaise with: Service Desk, Field Service Engineer Team, Service Delivery Managers, Infrastructure Team, 3rd Party vendors, Groupe IT Teams. Qualifications Experience/Qualifications/Certifications General academic achievement GCSE/BTEC/A Level and/or equivalent in an IT discipline. Microsoft or Apple qualifications desirable but not essential. Hands-on experience with different desktop-based and networking technologies. Hands-on experience with different mobile technologies (Smartphones, tablets etc). Knowledge Good working knowledge of Microsoft or Apple desktop products and Operating Systems. Working knowledge of Microsoft Office suite of products. Is aware of compliance and regulations as a framework for IT. Skills (including technology) Desktop/laptop hardware technologies and common fault-finding techniques is desirable. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. Attributes/behaviours Passion for IT, new technologies and a willingness to learn. Embraces creativity, innovation and is open to new. Ability to clearly articulate solutions and suggestions to others. Works cooperatively and flexibly with other members of the team. Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives. Additional Information Our main office is located in the iconic Television Centre (TVC) at White City, London. We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs). We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are: Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year. Flexible Bank Holidays , you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. Work your World , after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year. , our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more. Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause. Local discounts , restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in-house barista.
Feb 19, 2025
Full time
Company Description Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients. Publicis Re:Sources is the backbone of Publicis Groupe, bringing to life the Power of One offering. We are Publicis Groupe's Shared Services Platform , and have grown to 5,000+ professionals supporting 63+ markets and servicing a network of prestigious agencies across the globe. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity. Overview Provide 1st and 2nd Line on-site support following Publicis Re:Sources UK IT operating procedures and processes. Responsibilities Provide L1 & L2 on-site support (PC and Mac) including: Configure, deploy, troubleshoot and support PCs and Macs to Publicis Re:Sources UK standards. Use remote solution Bomgar to apply software upgrades, system changes and amendments. Install, configure, and maintain hardware components as required. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of these issues and classify their level, priority, and nature. Document procedures, standards, best practices configurations, settings, installation sequences and roll back instructions. Maintain computer, telephone and audio-visual equipment in the agency meeting rooms. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment according to Publicis Re:Sources UK standards. Provide ad-hoc basic IT user training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required to resolve issues as quickly as possible. Ensure that assets are correctly updated and in the correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. Any other duties designated by the Field Services Team Leader. Act as 1st and 2nd line on-site support for agency users. Liaise with: Service Desk, Field Service Engineer Team, Service Delivery Managers, Infrastructure Team, 3rd Party vendors, Groupe IT Teams. Qualifications Experience/Qualifications/Certifications General academic achievement GCSE/BTEC/A Level and/or equivalent in an IT discipline. Microsoft or Apple qualifications desirable but not essential. Hands-on experience with different desktop-based and networking technologies. Hands-on experience with different mobile technologies (Smartphones, tablets etc). Knowledge Good working knowledge of Microsoft or Apple desktop products and Operating Systems. Working knowledge of Microsoft Office suite of products. Is aware of compliance and regulations as a framework for IT. Skills (including technology) Desktop/laptop hardware technologies and common fault-finding techniques is desirable. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. Attributes/behaviours Passion for IT, new technologies and a willingness to learn. Embraces creativity, innovation and is open to new. Ability to clearly articulate solutions and suggestions to others. Works cooperatively and flexibly with other members of the team. Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives. Additional Information Our main office is located in the iconic Television Centre (TVC) at White City, London. We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs). We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are: Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year. Flexible Bank Holidays , you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. Work your World , after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year. , our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more. Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause. Local discounts , restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in-house barista.
2nd Line Support including Helpdeask and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 2000 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!
Feb 18, 2025
Full time
2nd Line Support including Helpdeask and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 2000 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!
IT Support Deskside Engineer / IT User Support Specialis / 2nd Line Support Engineer London Deskside Support / Onsite / VIP Support / White Glove service Professional Services - Legal Sector, Financial services etc Join Our Dynamic IT Support Team! About the Role: Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you re eager to grow, you ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader. Key Responsibilities: Provide deskside support for Windows 10, Microsoft Office 365, and other essential software. Offer personalized support to senior stakeholders, ensuring a white-glove service experience. Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices. Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs. Deliver world-class IT support to our global workforce. Build strong relationships with local teams, partners, and senior executives. Maintain and improve IT procedures, standards, and documentation. Collaborate with cross-functional technology teams to reduce recurring issues. Contribute to IT projects and enhance the service experience through continuous improvement initiatives. What We re Looking For: College IT qualification or equivalent (desirable). Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc ) or corporate environment Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup. Proficiency in Microsoft Office 365, Windows 10, Office 2016 Knowledge of SCCM and / or Intune for deployment Familiarity with call logging systems like ServiceNow. Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems). Strong troubleshooting and problem-solving skills with a logical approach. Bonus: Basic knowledge of scripting languages (e.g., PowerShell). What s in It for You? Competitive Salary plus performance-based bonuses. Comprehensive benefits package, including: Private medical & dental insurance. Travel and accident insurance. Critical illness cover. Season ticket loans and cycle-to-work schemes. Generous pension contributions. Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning. A supportive environment that promotes personal and professional growth. Additional Information: This is a full-time, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances
Feb 15, 2025
Full time
IT Support Deskside Engineer / IT User Support Specialis / 2nd Line Support Engineer London Deskside Support / Onsite / VIP Support / White Glove service Professional Services - Legal Sector, Financial services etc Join Our Dynamic IT Support Team! About the Role: Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you re eager to grow, you ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader. Key Responsibilities: Provide deskside support for Windows 10, Microsoft Office 365, and other essential software. Offer personalized support to senior stakeholders, ensuring a white-glove service experience. Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices. Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs. Deliver world-class IT support to our global workforce. Build strong relationships with local teams, partners, and senior executives. Maintain and improve IT procedures, standards, and documentation. Collaborate with cross-functional technology teams to reduce recurring issues. Contribute to IT projects and enhance the service experience through continuous improvement initiatives. What We re Looking For: College IT qualification or equivalent (desirable). Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc ) or corporate environment Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup. Proficiency in Microsoft Office 365, Windows 10, Office 2016 Knowledge of SCCM and / or Intune for deployment Familiarity with call logging systems like ServiceNow. Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems). Strong troubleshooting and problem-solving skills with a logical approach. Bonus: Basic knowledge of scripting languages (e.g., PowerShell). What s in It for You? Competitive Salary plus performance-based bonuses. Comprehensive benefits package, including: Private medical & dental insurance. Travel and accident insurance. Critical illness cover. Season ticket loans and cycle-to-work schemes. Generous pension contributions. Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning. A supportive environment that promotes personal and professional growth. Additional Information: This is a full-time, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances
Service Desk Analyst/ Support Engineer required by one the UK's leading design agencies based in London close to Old Street Station, paying up to 38k. Due to the nature of this role, it will be based onsite. This is an excellent opportunity for a 2nd Line Engineer who wants to progress their career in a well established organisation that truly values its staff. You will be part of a team of 5 involved in first point of contact for all face to face and remote end users issues for over 200 users with offices in mainland Europe, America and Asia be responsible for resolving issues, identify opportunities for improvement, manage staff accounts, and carry out IT inductions for new starters. The agency have an array of Macs and PC's and AV equipment, O365 Admin, Azure Active Directory, MDM and Adobe Creative Suite If this sounds like the next step in your career - APPLY NOW!
Feb 12, 2025
Full time
Service Desk Analyst/ Support Engineer required by one the UK's leading design agencies based in London close to Old Street Station, paying up to 38k. Due to the nature of this role, it will be based onsite. This is an excellent opportunity for a 2nd Line Engineer who wants to progress their career in a well established organisation that truly values its staff. You will be part of a team of 5 involved in first point of contact for all face to face and remote end users issues for over 200 users with offices in mainland Europe, America and Asia be responsible for resolving issues, identify opportunities for improvement, manage staff accounts, and carry out IT inductions for new starters. The agency have an array of Macs and PC's and AV equipment, O365 Admin, Azure Active Directory, MDM and Adobe Creative Suite If this sounds like the next step in your career - APPLY NOW!
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Engineering - Marketplace to join our global business. Reporting directly to the Chief Technology Officer and working with the Head of Product , you will oversee the quality of service delivery, processes and lead the Marketplace engineering teams at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment , who likes to work collaboratively , enjoys a challenge and wants to make an impact from day 1. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR Engineering strategy Create and implement best practice engineering vision, strategy, policies, processes and procedures to aid and improve business performance Ensure that engineering strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets; enabling the company to function and compete effectively in the market Ensure strong communication between squads to facilitate the exchange of information, to deliver consistent user experiences across the marketplace, and to implement change & improvements. Input and hold responsibility for engineering budgets Team Management Provide clear leadership and vision, inspire and motivate teams Set achievable goals for the team that are ambitious, without compromising tech standards and goals Ensure teams are clear on what is expected from them Mentor & coach Tech Leads to be exceptional squad leads, ensuring they motivate their direct reports too Ensure the balance of product and tech requirements seamlessly Track performance regularly (through team meetings and individual catch-ups) Priorities and decision making Delegate confidently, effectively and intelligently In collaboration with the CTO, set the standards and priorities for the engineering department Ensure processes are reviewed and changed as the company and team continue to scale Make decisions effectively as and when required This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required Experience leading a large, high-achieving engineering function - including building and scaling teams Strong leadership skills Experience working within a start-up or scale-up, ideally in a consumer brand Experience with event-driven architectures and a strong understanding of relational databases Extensive knowledge of engineering practices and principles as well as an understanding of methods of problem-solving Experience building mission-critical systems Experience with multiple programming languages Creative thinking and problem-solving mindset Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Happy to roll sleeves up and assist the team when required (team player) Self-starter and proactive approach Comfortable working in a fast-paced and changing environment Benefits Flexi-time (around core hours) Competitive salaries & RSUs Pension plan (5% self + 3% company contribution) 25 days PTO (+8 bank holidays) Weekly office lunches (Fridays) Onsite Interview Process Screen Call - Video-call with a member from the Talent Team (45-60 minutes) 1st Stage - Video/In-person interview with CTO & Head of Product (up to 90 minutes) 2nd Stage - Video/In-person interview with Head of Engineering & Chief People Officer (up to 90 minutes) We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe £120,000 - £140,000 a year Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Feb 08, 2025
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Engineering - Marketplace to join our global business. Reporting directly to the Chief Technology Officer and working with the Head of Product , you will oversee the quality of service delivery, processes and lead the Marketplace engineering teams at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment , who likes to work collaboratively , enjoys a challenge and wants to make an impact from day 1. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR Engineering strategy Create and implement best practice engineering vision, strategy, policies, processes and procedures to aid and improve business performance Ensure that engineering strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets; enabling the company to function and compete effectively in the market Ensure strong communication between squads to facilitate the exchange of information, to deliver consistent user experiences across the marketplace, and to implement change & improvements. Input and hold responsibility for engineering budgets Team Management Provide clear leadership and vision, inspire and motivate teams Set achievable goals for the team that are ambitious, without compromising tech standards and goals Ensure teams are clear on what is expected from them Mentor & coach Tech Leads to be exceptional squad leads, ensuring they motivate their direct reports too Ensure the balance of product and tech requirements seamlessly Track performance regularly (through team meetings and individual catch-ups) Priorities and decision making Delegate confidently, effectively and intelligently In collaboration with the CTO, set the standards and priorities for the engineering department Ensure processes are reviewed and changed as the company and team continue to scale Make decisions effectively as and when required This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required Experience leading a large, high-achieving engineering function - including building and scaling teams Strong leadership skills Experience working within a start-up or scale-up, ideally in a consumer brand Experience with event-driven architectures and a strong understanding of relational databases Extensive knowledge of engineering practices and principles as well as an understanding of methods of problem-solving Experience building mission-critical systems Experience with multiple programming languages Creative thinking and problem-solving mindset Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Happy to roll sleeves up and assist the team when required (team player) Self-starter and proactive approach Comfortable working in a fast-paced and changing environment Benefits Flexi-time (around core hours) Competitive salaries & RSUs Pension plan (5% self + 3% company contribution) 25 days PTO (+8 bank holidays) Weekly office lunches (Fridays) Onsite Interview Process Screen Call - Video-call with a member from the Talent Team (45-60 minutes) 1st Stage - Video/In-person interview with CTO & Head of Product (up to 90 minutes) 2nd Stage - Video/In-person interview with Head of Engineering & Chief People Officer (up to 90 minutes) We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe £120,000 - £140,000 a year Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Job Title: 1st & 2nd Line Technical Support Engineer Summary: A fast-growing Managed Service Provider is seeking a 1st & 2nd Line Technical Support Engineer to join their existing Technical Support Team. This position involves managing and providing ongoing technical support for clients across various IT, communications, and cybersecurity services. Roles & Responsibilities: The key responsibilities for this role include, but are not limited to: Maintaining consistent SLAs for all 1st & 2nd Line Support Tickets. Responding to all client support tickets within a 25-minute window and ensuring ticket closure within SLA timeframes. Answering all incoming client calls within 5 seconds. Supporting customers with their Windows and iOS workstations. Providing support for Microsoft Office 365, including Outlook, SharePoint, OneDrive, Azure AD, and Intune (full training will be provided). Ensuring client satisfaction surveys consistently achieve a minimum of 4 out of 5 stars. Demonstrating a willingness to continuously learn and develop professionally. Managing tickets using Atera and maintaining up-to-date customer details in Hudu (full training will be provided). Being open to learning new skills in network management, cybersecurity monitoring, and onsite installations as required. Being willing to travel and meet with customers at their offices when necessary. Participating in out-of-hours support based on a team rota (additional pay included, maximum of 1 week per month). Upholding the core values of attitude, integrity, and perseverance. Requirements: Previous experience in a similar role within a technology-based environment. Strong organizational skills and the ability to manage tasks efficiently. Excellent communication skills. Proficiency with Microsoft Word, Excel, PowerPoint, and CRM systems. Ability to work both independently and as part of a team. Willingness to work from the office based in Enfield Career Path: As experience is gained, the Technical Support Engineer will have the opportunity to progress into a Senior Support Engineer role. Further career development opportunities may arise, including the possibility of supporting clients across the UK, Europe, and the Middle East as the company continues its expansion. Salary & Package Breakdown: 23,000 per annum basic salary. Overtime pay available for weekly out-of-hours support: 150 per week. Bonus pay based on department-specific KPIs. 40 hours per week (8:30 am to 5:30 pm, Monday to Friday). 25 days of holiday per year, plus bank holidays. Business travel expenses covered. Full training provided. Paid sick leave. Regular social events. Optional travel opportunities. To apply, please get in touch with your CV and details of your salary expectations and notice period.
Feb 06, 2025
Full time
Job Title: 1st & 2nd Line Technical Support Engineer Summary: A fast-growing Managed Service Provider is seeking a 1st & 2nd Line Technical Support Engineer to join their existing Technical Support Team. This position involves managing and providing ongoing technical support for clients across various IT, communications, and cybersecurity services. Roles & Responsibilities: The key responsibilities for this role include, but are not limited to: Maintaining consistent SLAs for all 1st & 2nd Line Support Tickets. Responding to all client support tickets within a 25-minute window and ensuring ticket closure within SLA timeframes. Answering all incoming client calls within 5 seconds. Supporting customers with their Windows and iOS workstations. Providing support for Microsoft Office 365, including Outlook, SharePoint, OneDrive, Azure AD, and Intune (full training will be provided). Ensuring client satisfaction surveys consistently achieve a minimum of 4 out of 5 stars. Demonstrating a willingness to continuously learn and develop professionally. Managing tickets using Atera and maintaining up-to-date customer details in Hudu (full training will be provided). Being open to learning new skills in network management, cybersecurity monitoring, and onsite installations as required. Being willing to travel and meet with customers at their offices when necessary. Participating in out-of-hours support based on a team rota (additional pay included, maximum of 1 week per month). Upholding the core values of attitude, integrity, and perseverance. Requirements: Previous experience in a similar role within a technology-based environment. Strong organizational skills and the ability to manage tasks efficiently. Excellent communication skills. Proficiency with Microsoft Word, Excel, PowerPoint, and CRM systems. Ability to work both independently and as part of a team. Willingness to work from the office based in Enfield Career Path: As experience is gained, the Technical Support Engineer will have the opportunity to progress into a Senior Support Engineer role. Further career development opportunities may arise, including the possibility of supporting clients across the UK, Europe, and the Middle East as the company continues its expansion. Salary & Package Breakdown: 23,000 per annum basic salary. Overtime pay available for weekly out-of-hours support: 150 per week. Bonus pay based on department-specific KPIs. 40 hours per week (8:30 am to 5:30 pm, Monday to Friday). 25 days of holiday per year, plus bank holidays. Business travel expenses covered. Full training provided. Paid sick leave. Regular social events. Optional travel opportunities. To apply, please get in touch with your CV and details of your salary expectations and notice period.
2nd Line Engineer - London ( 4 days per week onsite, 1 day per week WFH) Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
Feb 04, 2025
Full time
2nd Line Engineer - London ( 4 days per week onsite, 1 day per week WFH) Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
EUC Support Engineer is required by a nationwide IT Solutions Provider for paying up to £28k, based onsite for a client in Westminster. Due to the nature of this client and the site, all candidates must hold SC Clearance or have previously held clearance and are happy to undertake a new application. The successful Support Engineer will have worked in an ITIL environment and be process and structur click apply for full job details
Feb 01, 2024
Full time
EUC Support Engineer is required by a nationwide IT Solutions Provider for paying up to £28k, based onsite for a client in Westminster. Due to the nature of this client and the site, all candidates must hold SC Clearance or have previously held clearance and are happy to undertake a new application. The successful Support Engineer will have worked in an ITIL environment and be process and structur click apply for full job details
Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Dec 18, 2022
Full time
Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Devops engineer Staines (TW18) / London (EC2R) / Leeds (LS5) / Manchester (M50) Flexible / Hybrid working options Permanent £60,000 (Neg) + fantastic benefits Full time - scheduled 37.5 hours per week Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview Working in a "DevOps" team, you will work with Developers to provide technical expertise on applications and infrastructure hosted on AWS, Azure GCP platforms utilising terraform. Drive higher service performance and availability whilst at the same time exercising good cost control. Focus on Automation, removing manual effort and technical debt Manage CI CD pipelines across various Production and Non-Production environments. Act as a technical focal point when required; such as when a major incident occurs. What you'll do: Manage infrastructure hosted on Bupa's Azure and AWS cloud platforms Ensure the cloud hosted infrastructure and services adhere to agreed SLA and OLAs Manage tools and processes for CI/CD , Docker and terraform Manage automation processes Provide support services to deliver the required system availability, reliability and performance necessary to underpin business operations. Provide 2nd line application support that includes 'Fix on Fail', management of defects and change requests, support requests, proactive performance monitoring and management. Assist in the creation and optimisation of 2nd and 3rd line support processes. Using the in house ITSMF tools track all software service-related Incidents and Problems. Provide technical support to assist in resolving Major Incidents, including participating in technical war rooms meetings and communicating to senior management the status and progress of them. Ensure that effective Root Cause Analysis and linked actions are undertaken to prevent the recurrence of incidents. Work in collaboration with 3rd party software vendors to ensure services meet or exceed their contract obligations. Liaise with internal service users to define, monitor and ensure the delivery of Service Levels. Track compliance by use of comprehensive dashboards and governance reports. Adhere closely to the principals defined within ITIL. Particular attention being paid to configuration management, environment management and release management. What you'll bring: Experience of working in a "DevOps" team or a similar multi skilled team in a technically demanding function. Experience or familiarity with Terraform CI/CD tools preferably Azure devops . AWS , Kubernetes, GCP, docker PowerShell or any other scripting language Database servers ideally Microsoft SQL Server Networking , WAF Any content Management System, preferably Sitecore Ideally some experience of working with Windows Server Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time
Dec 18, 2022
Full time
Devops engineer Staines (TW18) / London (EC2R) / Leeds (LS5) / Manchester (M50) Flexible / Hybrid working options Permanent £60,000 (Neg) + fantastic benefits Full time - scheduled 37.5 hours per week Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview Working in a "DevOps" team, you will work with Developers to provide technical expertise on applications and infrastructure hosted on AWS, Azure GCP platforms utilising terraform. Drive higher service performance and availability whilst at the same time exercising good cost control. Focus on Automation, removing manual effort and technical debt Manage CI CD pipelines across various Production and Non-Production environments. Act as a technical focal point when required; such as when a major incident occurs. What you'll do: Manage infrastructure hosted on Bupa's Azure and AWS cloud platforms Ensure the cloud hosted infrastructure and services adhere to agreed SLA and OLAs Manage tools and processes for CI/CD , Docker and terraform Manage automation processes Provide support services to deliver the required system availability, reliability and performance necessary to underpin business operations. Provide 2nd line application support that includes 'Fix on Fail', management of defects and change requests, support requests, proactive performance monitoring and management. Assist in the creation and optimisation of 2nd and 3rd line support processes. Using the in house ITSMF tools track all software service-related Incidents and Problems. Provide technical support to assist in resolving Major Incidents, including participating in technical war rooms meetings and communicating to senior management the status and progress of them. Ensure that effective Root Cause Analysis and linked actions are undertaken to prevent the recurrence of incidents. Work in collaboration with 3rd party software vendors to ensure services meet or exceed their contract obligations. Liaise with internal service users to define, monitor and ensure the delivery of Service Levels. Track compliance by use of comprehensive dashboards and governance reports. Adhere closely to the principals defined within ITIL. Particular attention being paid to configuration management, environment management and release management. What you'll bring: Experience of working in a "DevOps" team or a similar multi skilled team in a technically demanding function. Experience or familiarity with Terraform CI/CD tools preferably Azure devops . AWS , Kubernetes, GCP, docker PowerShell or any other scripting language Database servers ideally Microsoft SQL Server Networking , WAF Any content Management System, preferably Sitecore Ideally some experience of working with Windows Server Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
Dec 02, 2022
Full time
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
We have an exciting opportunity for an Education Service Delivery Manager to join our fast-growing client. The Education Service Delivery Manager will be offered a Hybrid working model. You will also travel to my client s sites in Slough, Northamptonshire and Oxfordshire as the selected candidate would be the primary manager and escalation point for service delivery on these sites. MFK Recruitment has successfully recruited 14 candidates to this company within the past 3 years! The company is very keen on having individuals who are keen to learn new technologies and progress in their careers. Education Service Delivery Manager - job purpose: To be the primary manager and escalation point for service delivery for education customer sites, working closely with all onsite service engineer teams and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. To manage the education site leads ensuring support tickets are responded to within agreed customer SLA s and teams are mentored and developed. Education Service Delivery Manager - main responsibilities: Primary escalation point for education site leads Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendation. Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issues Incident and problem management - taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager - qualifications & knowledge: 2+ years experience as a senior engineer supporting schools or colleges with previous experience at other levels Experience of managing or supporting projects Familiar with working to SLA s to meet customer and requirements Experience of working in a customer facing role Education Service Delivery Manager - skills & experience: PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO Active Directory - configures sites and services, resolve issues Firewalls, routers & VPN s - install, configure and troubleshoot Office 365 - create accounts, breakdown, trouble shoot issues, AD sync Microsoft Hyper v / VM Ware - basic skills Switches - install and configure, setup VLAN s, tagging, breakdown, trouble shoot issues
Nov 28, 2022
Full time
We have an exciting opportunity for an Education Service Delivery Manager to join our fast-growing client. The Education Service Delivery Manager will be offered a Hybrid working model. You will also travel to my client s sites in Slough, Northamptonshire and Oxfordshire as the selected candidate would be the primary manager and escalation point for service delivery on these sites. MFK Recruitment has successfully recruited 14 candidates to this company within the past 3 years! The company is very keen on having individuals who are keen to learn new technologies and progress in their careers. Education Service Delivery Manager - job purpose: To be the primary manager and escalation point for service delivery for education customer sites, working closely with all onsite service engineer teams and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. To manage the education site leads ensuring support tickets are responded to within agreed customer SLA s and teams are mentored and developed. Education Service Delivery Manager - main responsibilities: Primary escalation point for education site leads Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendation. Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issues Incident and problem management - taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager - qualifications & knowledge: 2+ years experience as a senior engineer supporting schools or colleges with previous experience at other levels Experience of managing or supporting projects Familiar with working to SLA s to meet customer and requirements Experience of working in a customer facing role Education Service Delivery Manager - skills & experience: PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO Active Directory - configures sites and services, resolve issues Firewalls, routers & VPN s - install, configure and troubleshoot Office 365 - create accounts, breakdown, trouble shoot issues, AD sync Microsoft Hyper v / VM Ware - basic skills Switches - install and configure, setup VLAN s, tagging, breakdown, trouble shoot issues
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Sep 20, 2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
INFRASTRUCTURE ENGINEER / NETWORK ENGINEER - 6 MONTH CONTRACT - OUTSIDE IR35 - FULL TIME ONSITE I am keen to speak with Infrastructure Engineers or Network Engineers who have experience working within the financial sectors. This role is mostly a infrastructure job but also involves some DevOps. Essential Skills: VDI/Citrix Microsoft - Azure (Sharepoint, OneDrive, MS365, Teams) 3rd Line Support - 1st and 2nd also as it's a small team Cisco Telefony work Python DESIRED NOT REQUIRED If this role looks of interest then please email me your CV to and I will follow up with a telephone call!
Dec 04, 2021
Contractor
INFRASTRUCTURE ENGINEER / NETWORK ENGINEER - 6 MONTH CONTRACT - OUTSIDE IR35 - FULL TIME ONSITE I am keen to speak with Infrastructure Engineers or Network Engineers who have experience working within the financial sectors. This role is mostly a infrastructure job but also involves some DevOps. Essential Skills: VDI/Citrix Microsoft - Azure (Sharepoint, OneDrive, MS365, Teams) 3rd Line Support - 1st and 2nd also as it's a small team Cisco Telefony work Python DESIRED NOT REQUIRED If this role looks of interest then please email me your CV to and I will follow up with a telephone call!
