Job Role: Onsite IT Engineer (Field Service) Location: Carmarthen (with travel to surrounding locations such as Swansea, Port Talbot, and occasionally Bristol, Exeter, and Dorset) Salary: Up to 28,000 ( 30,000 with security clearance) + 400/month car allowance and travel expenses About the Role: We are seeking a skilled Onsite IT Engineer to join our clients Field Service team. This role involves delivering high-quality onsite IT services for both BAU (Business as Usual) and ad-hoc engagements across one or more client sites. You will work closely with a key customer to provide technical support for desktop computing, corporate IT services, and more. This position requires flexibility, as travel to various locations is part of the role. Successful candidates must also be eligible for Security Clearance and adhere to companies' policies. Key Responsibilities: Onsite Technical Support: Provide 1st and 2nd line support for desktops, laptops, printers, and VC systems. Perform hardware installations, break/fix services, fault finding, and basic server maintenance (Lenovo workstations, Dell servers). Assist with office moves and hardware changes. Client-Focused Services: Follow documented procedures and adapt to process changes where required. Deliver outstanding service with attention to detail, ensuring quality and efficiency. Collaboration and Development: Work independently or as part of a team to achieve shared goals. Actively participate in training and development opportunities to expand your skillset. Qualifications and Experience: Demonstrable knowledge in IT hardware and software support. Relevant certifications such as CompTIA A+/N+, or working towards certifications like MCDST or ITIL Foundation v4. Experience with ticketing systems and administrative updates. Essential Attributes: A positive, team-oriented attitude with a passion for delivering excellent customer service. Methodical, detail-oriented, and focused on getting tasks right the first time. Strong written and verbal communication skills. Flexible, punctual, reliable, and able to work under pressure. Ability to travel to multiple sites as required. Additional Requirements: Preferably holds or has previously held SC Security Clearance or NPPV3 (subject to passing vetting). No previous criminal convictions (vetting requirement). Based in or near Carmarthen. Benefits: Competitive salary of up to 28,000 (up to 30,000 with clearance). 400/month car allowance and reimbursement for travel expenses. Comprehensive training and development opportunities. How to Apply: Click apply now or speak with Chris Holliday for additional information.
Jan 22, 2025
Full time
Job Role: Onsite IT Engineer (Field Service) Location: Carmarthen (with travel to surrounding locations such as Swansea, Port Talbot, and occasionally Bristol, Exeter, and Dorset) Salary: Up to 28,000 ( 30,000 with security clearance) + 400/month car allowance and travel expenses About the Role: We are seeking a skilled Onsite IT Engineer to join our clients Field Service team. This role involves delivering high-quality onsite IT services for both BAU (Business as Usual) and ad-hoc engagements across one or more client sites. You will work closely with a key customer to provide technical support for desktop computing, corporate IT services, and more. This position requires flexibility, as travel to various locations is part of the role. Successful candidates must also be eligible for Security Clearance and adhere to companies' policies. Key Responsibilities: Onsite Technical Support: Provide 1st and 2nd line support for desktops, laptops, printers, and VC systems. Perform hardware installations, break/fix services, fault finding, and basic server maintenance (Lenovo workstations, Dell servers). Assist with office moves and hardware changes. Client-Focused Services: Follow documented procedures and adapt to process changes where required. Deliver outstanding service with attention to detail, ensuring quality and efficiency. Collaboration and Development: Work independently or as part of a team to achieve shared goals. Actively participate in training and development opportunities to expand your skillset. Qualifications and Experience: Demonstrable knowledge in IT hardware and software support. Relevant certifications such as CompTIA A+/N+, or working towards certifications like MCDST or ITIL Foundation v4. Experience with ticketing systems and administrative updates. Essential Attributes: A positive, team-oriented attitude with a passion for delivering excellent customer service. Methodical, detail-oriented, and focused on getting tasks right the first time. Strong written and verbal communication skills. Flexible, punctual, reliable, and able to work under pressure. Ability to travel to multiple sites as required. Additional Requirements: Preferably holds or has previously held SC Security Clearance or NPPV3 (subject to passing vetting). No previous criminal convictions (vetting requirement). Based in or near Carmarthen. Benefits: Competitive salary of up to 28,000 (up to 30,000 with clearance). 400/month car allowance and reimbursement for travel expenses. Comprehensive training and development opportunities. How to Apply: Click apply now or speak with Chris Holliday for additional information.
Duties will include: Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself General Skills & Experience: Strong customer care and client facing skills Good verbal and written communications skills Excellent telephone manner Organised, focused and rigorous Proven problem solving skills Able to work in a team environment Must have desire and ability to develop new skills on the job Strong team focus and ability to work with and without direct supervision Attitude: Mature attitude in a professional environment Desire to be a team player Looking for challenges and solutions Promotes Customer Service 'Can do' attitude Sense of humour Technical Skills - An awareness of: IT Hardware Windows Operating systems Microsoft 365
Jan 22, 2025
Full time
Duties will include: Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself General Skills & Experience: Strong customer care and client facing skills Good verbal and written communications skills Excellent telephone manner Organised, focused and rigorous Proven problem solving skills Able to work in a team environment Must have desire and ability to develop new skills on the job Strong team focus and ability to work with and without direct supervision Attitude: Mature attitude in a professional environment Desire to be a team player Looking for challenges and solutions Promotes Customer Service 'Can do' attitude Sense of humour Technical Skills - An awareness of: IT Hardware Windows Operating systems Microsoft 365
Consultant Psychiatrist - Anfield/Norris Green CMHT The Trust is seeking a consultant psychiatrist to join Norris Green CMHT based at Falklands Approach, L11. The vacancy has arisen as a result of the previous substantive post holder retiring. This post is one of three CMHT general adult consultant psychiatrist posts (the other 2 are also 1 WTE each) within Norris Green hub. Norris Green Hub serves a catchment area of around 120,000, covering the Mid to North areas of Liverpool for adults of working age. The current post encompasses the Anfield catchment areas. This is a demographically mixed area overall, but with some areas of social deprivation and also some drug and alcohol-related difficulties in an urban environment. The post holder will carry no responsibility for inpatients. The staff at Norris Green Hub are organised in three distinct CMHTs. This CMHT consists of: 1 whole time equivalent (WTE) consultant psychiatrist (this post) 1 WTE higher/core Psychiatric Trainee. 5 WTE dedicated medical secretary, Band 4 and a full-time band 3 shared with the other 2 teams. 1 Band 7 team leader 5 WTE community psychiatric nurses (band 6 and band 5) 7 WTE social workers shared between the 3 teams 1 WTE senior occupational therapist, Band 6 shared between the 3 teams 4 WTE support time and recovery workers, Band 3 shared between the 3 teams Input from the Hub Lithium Clinic and Health and Well-being Clinic. Main duties of the job Undertaking referrals from inpatient services, A&E and the access team. CPA reviews Supervise new to service assessments as required Undertake very complex/high risk new to service assessments Manage a caseload at present of approximately 55 more complex service users subject to the Care Program Approach (CPA) relatively unchanged. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Job responsibilities In addition to details above: As of the 1st June 2021 we employ over 11,000 staff which makes us one of the largest health care employers in the North West. We provide in-patient facilities for approx. 1,000 patients and this includes one of only 5 in-patient addiction services in the country. Community support is at the heart of our organisation and we provide the biggest IAPT services in the NHS. Since 2012 we have undertaken over 5000 social prescriptions. We service 6 local authorities including Liverpool, Sefton, Knowsley, St Helens, Halton and Warrington. We are one of three providers of High secures services and the largest provider of specialist forensic learning disability services. With a turnover of over 573m we serve a population of over 11m people in the North West and beyond. Mersey Care CMHT Transformation Community Excellence Plan Mersey Care Community services are in an evolving position to align and deliver on the principles of the Community Mental Health Framework through our Community Excellence Program. The Trust is an early implementer site, having won one of the competitive bids awarded by NHS England transformation funds and has already launched the Step Forward service an enhanced psychological intervention service for those individuals with complex needs who require a more intensive structured psychological intervention ensuring that evidence-based psychological interventions are delivered in a timely manner to those who need them most. The aim of the community model is to deliver a whole population approach that is integrated and maximises on the work at the interface between Primary and Secondary care. We have already established these working models in parts of our service which have demonstrated great success in managing both the demand and the need for services at local level by working collaboratively with primary care and other partners. This work results in a reduction of up to 40% of our referrals and has maximised the opportunities for working collaboratively alongside our GP colleagues with those individuals who may experience mental health needs but who do not require to be on the CMHT caseload, consequently caseload sizes are reducing significantly in sites where this work has already been implemented. Community Mental Health Teams will be aligned to the Primary Care Networks and Integrated Care Teams we will work with smaller secondary care caseloads, utilising structured interventions but will have an active role in delivering a population-based approach. The opportunities for Consultants will be to have a varied experience in their post, in work that is dynamic and which will require leadership to engage and work with partners across the boundary of primary and secondary care. Providing care that is consultant-led but delivered as part of a multidisciplinary team and maximising on the assets. Appraisal and job planning Trust commitment to implementation of annual consultant appraisal, outlined in the NHS Executive Advance Letters (MD) 6/00 and (MD) 5/01. Trust process, including linkage to job planning. Trust processes to support appraisal, links to revalidation; named Responsible Officer. Details of any Consultant Induction Programme and mentoring scheme/arrangements. Teaching and training Teaching commitments of post, and support in place to achieve these. Trust-wide teaching. Teaching arrangements in locality/team. Participation in undergraduate and postgraduate clinical teaching. Participation in the training of other disciplines. Providing educational supervision of trainees and other disciplines. Taking part in continuing medical education within statutory limits. Research Synopsis of R&D department; trust research strategy, link with clinical research networks and university as applicable. Support facilities. Specific research and development responsibilities expected of the post holder. Mental Health Act and Responsible Clinician approval The post holder would be expected to be approved as a Responsible Clinician or be willing to undertake training to obtain Section 12(2) MHA and will be expected to renew this approval according to agreed procedures. Participation in undergraduate and postgraduate clinical teaching. Participation in the training of other disciplines. Providing educational supervision of trainees and other disciplines. Taking part in continuing medical education within statutory limits. Clinical governance and quality assurance Expected contribution to clinical governance and responsibility for setting and monitoring standards. Participation in clinical audit and other local assurance processes. Participation in service/team evaluation and the planning of future service developments. Quality improvement Leads and manages a team in a way that supports the development of a culture of continuous improvement and learning. Utilises a quality improvement approach to think systemically about complex problems, develop potential change ideas and test these in practice using a systematic QI methodology. Empowers the team to resolve local issues on a daily basis using the tools and method of quality improvement without staff having to seek permission. Promotes awareness and understanding of quality improvement, and shares learning and successes from quality improvement work. To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trust's personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework. To ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant. To undertake the administrative duties associated with the care of patients. To record clinical activity accurately and comprehensively, and submit this promptly to the Information Department. To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service. To participate in annual appraisal for consultants. To attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme. To maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval . click apply for full job details
Jan 22, 2025
Full time
Consultant Psychiatrist - Anfield/Norris Green CMHT The Trust is seeking a consultant psychiatrist to join Norris Green CMHT based at Falklands Approach, L11. The vacancy has arisen as a result of the previous substantive post holder retiring. This post is one of three CMHT general adult consultant psychiatrist posts (the other 2 are also 1 WTE each) within Norris Green hub. Norris Green Hub serves a catchment area of around 120,000, covering the Mid to North areas of Liverpool for adults of working age. The current post encompasses the Anfield catchment areas. This is a demographically mixed area overall, but with some areas of social deprivation and also some drug and alcohol-related difficulties in an urban environment. The post holder will carry no responsibility for inpatients. The staff at Norris Green Hub are organised in three distinct CMHTs. This CMHT consists of: 1 whole time equivalent (WTE) consultant psychiatrist (this post) 1 WTE higher/core Psychiatric Trainee. 5 WTE dedicated medical secretary, Band 4 and a full-time band 3 shared with the other 2 teams. 1 Band 7 team leader 5 WTE community psychiatric nurses (band 6 and band 5) 7 WTE social workers shared between the 3 teams 1 WTE senior occupational therapist, Band 6 shared between the 3 teams 4 WTE support time and recovery workers, Band 3 shared between the 3 teams Input from the Hub Lithium Clinic and Health and Well-being Clinic. Main duties of the job Undertaking referrals from inpatient services, A&E and the access team. CPA reviews Supervise new to service assessments as required Undertake very complex/high risk new to service assessments Manage a caseload at present of approximately 55 more complex service users subject to the Care Program Approach (CPA) relatively unchanged. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Job responsibilities In addition to details above: As of the 1st June 2021 we employ over 11,000 staff which makes us one of the largest health care employers in the North West. We provide in-patient facilities for approx. 1,000 patients and this includes one of only 5 in-patient addiction services in the country. Community support is at the heart of our organisation and we provide the biggest IAPT services in the NHS. Since 2012 we have undertaken over 5000 social prescriptions. We service 6 local authorities including Liverpool, Sefton, Knowsley, St Helens, Halton and Warrington. We are one of three providers of High secures services and the largest provider of specialist forensic learning disability services. With a turnover of over 573m we serve a population of over 11m people in the North West and beyond. Mersey Care CMHT Transformation Community Excellence Plan Mersey Care Community services are in an evolving position to align and deliver on the principles of the Community Mental Health Framework through our Community Excellence Program. The Trust is an early implementer site, having won one of the competitive bids awarded by NHS England transformation funds and has already launched the Step Forward service an enhanced psychological intervention service for those individuals with complex needs who require a more intensive structured psychological intervention ensuring that evidence-based psychological interventions are delivered in a timely manner to those who need them most. The aim of the community model is to deliver a whole population approach that is integrated and maximises on the work at the interface between Primary and Secondary care. We have already established these working models in parts of our service which have demonstrated great success in managing both the demand and the need for services at local level by working collaboratively with primary care and other partners. This work results in a reduction of up to 40% of our referrals and has maximised the opportunities for working collaboratively alongside our GP colleagues with those individuals who may experience mental health needs but who do not require to be on the CMHT caseload, consequently caseload sizes are reducing significantly in sites where this work has already been implemented. Community Mental Health Teams will be aligned to the Primary Care Networks and Integrated Care Teams we will work with smaller secondary care caseloads, utilising structured interventions but will have an active role in delivering a population-based approach. The opportunities for Consultants will be to have a varied experience in their post, in work that is dynamic and which will require leadership to engage and work with partners across the boundary of primary and secondary care. Providing care that is consultant-led but delivered as part of a multidisciplinary team and maximising on the assets. Appraisal and job planning Trust commitment to implementation of annual consultant appraisal, outlined in the NHS Executive Advance Letters (MD) 6/00 and (MD) 5/01. Trust process, including linkage to job planning. Trust processes to support appraisal, links to revalidation; named Responsible Officer. Details of any Consultant Induction Programme and mentoring scheme/arrangements. Teaching and training Teaching commitments of post, and support in place to achieve these. Trust-wide teaching. Teaching arrangements in locality/team. Participation in undergraduate and postgraduate clinical teaching. Participation in the training of other disciplines. Providing educational supervision of trainees and other disciplines. Taking part in continuing medical education within statutory limits. Research Synopsis of R&D department; trust research strategy, link with clinical research networks and university as applicable. Support facilities. Specific research and development responsibilities expected of the post holder. Mental Health Act and Responsible Clinician approval The post holder would be expected to be approved as a Responsible Clinician or be willing to undertake training to obtain Section 12(2) MHA and will be expected to renew this approval according to agreed procedures. Participation in undergraduate and postgraduate clinical teaching. Participation in the training of other disciplines. Providing educational supervision of trainees and other disciplines. Taking part in continuing medical education within statutory limits. Clinical governance and quality assurance Expected contribution to clinical governance and responsibility for setting and monitoring standards. Participation in clinical audit and other local assurance processes. Participation in service/team evaluation and the planning of future service developments. Quality improvement Leads and manages a team in a way that supports the development of a culture of continuous improvement and learning. Utilises a quality improvement approach to think systemically about complex problems, develop potential change ideas and test these in practice using a systematic QI methodology. Empowers the team to resolve local issues on a daily basis using the tools and method of quality improvement without staff having to seek permission. Promotes awareness and understanding of quality improvement, and shares learning and successes from quality improvement work. To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trust's personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework. To ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant. To undertake the administrative duties associated with the care of patients. To record clinical activity accurately and comprehensively, and submit this promptly to the Information Department. To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service. To participate in annual appraisal for consultants. To attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme. To maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval . click apply for full job details
Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the business's systems. You will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support queues, and offer advice to users and colleagues. Documentation: Maintain and update technical manuals and support documents. Routine Tasks & Reporting: Ensure completion of daily, weekly, and monthly reports and tasks. Project Involvement: Support project teams with system advice and technical insights. Technical Skills: Experience with ERP system administration. Proficiency in Microsoft Office, SharePoint, Teams, and advanced-level Excel. Familiarity with incident and request management through a service desk. Attributes: Strong problem-solving skills and a keen interest in technology. Exceptional communication skills for both technical and non-technical stakeholders. High attention to detail, self-motivation, and task prioritization abilities. Analytical thinking to identify effective solutions. Benefits: Work with experienced IT professionals in a mentorship environment. Opportunities for personal and professional growth in an innovative and supportive workplace. Competitive salary with access to a profit share scheme and company pension. Working Hours: Monday to Friday, 8:30 AM - 5:00 PM. Occasional out-of-hours work may be required. Assessment Process: Successful candidates will complete a Thomas GIA/PPA assessment before the final interview stage. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jan 22, 2025
Full time
Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the business's systems. You will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support queues, and offer advice to users and colleagues. Documentation: Maintain and update technical manuals and support documents. Routine Tasks & Reporting: Ensure completion of daily, weekly, and monthly reports and tasks. Project Involvement: Support project teams with system advice and technical insights. Technical Skills: Experience with ERP system administration. Proficiency in Microsoft Office, SharePoint, Teams, and advanced-level Excel. Familiarity with incident and request management through a service desk. Attributes: Strong problem-solving skills and a keen interest in technology. Exceptional communication skills for both technical and non-technical stakeholders. High attention to detail, self-motivation, and task prioritization abilities. Analytical thinking to identify effective solutions. Benefits: Work with experienced IT professionals in a mentorship environment. Opportunities for personal and professional growth in an innovative and supportive workplace. Competitive salary with access to a profit share scheme and company pension. Working Hours: Monday to Friday, 8:30 AM - 5:00 PM. Occasional out-of-hours work may be required. Assessment Process: Successful candidates will complete a Thomas GIA/PPA assessment before the final interview stage. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Carlisle. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology
Jan 22, 2025
Full time
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Carlisle. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology
1st Line Support Engineer Salary : £25,000 Location : Measham Our client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm. First point of contact for technical support Commitment to exceptional customer service Opportunity to work with remote support technologies What you'll do: As a 1st Line Support Engineer, your primary responsibility will be to provide exceptional technical support to end users. You will be tasked with troubleshooting and resolving issues, maintaining the company's IT infrastructure, and ensuring compliance with company policies. Your strong communication skills will allow you to effectively diagnose issues and explain solutions in non-technical language. You will also have the opportunity to work with remote support technologies, providing timely solutions to customer problems. Provide initial technical support to end users Fix technical faults, answer queries and fulfil requests Assist with user rights, passwords and user accounts Maintain company's IT hardware, software, and services Escalate tickets as required to senior support staff Ensure compliance with company policies and procedures Provide support both remotely and in-office What you bring: The ideal candidate for the 1st Line Support Engineer role brings a wealth of experience in user support, incident management, and service delivery. Your ability to empathise with others, understand their point of view, and present information confidently will set you apart. Your attention to detail will ensure that all tasks are completed accurately and free from errors. Additionally, your leadership skills will enable you to build positive relationships within your team. Ability to effectively question users to establish symptoms Experience in escalating unresolved incidents and requests Knowledge of ServiceNow for recording incidents Proactive approach towards service delivery in accordance with agreed SLAs Excellent listening and empathy skills Confidence in presenting information clearly with audience-specific terminology Attention to detail and ability to follow established procedures accurately Leadership skills and ability to build positive relationships with team members What sets this company apart: This organisation prides itself on its commitment to delivering exceptional customer service. They value their employees' contributions and offer opportunities for growth and development within a supportive environment. Their focus on continual improvement initiatives ensures that they stay at the forefront of their industry. The company also respects work-life balance by offering flexible working opportunities. What's next: Ready for a rewarding challenge? Apply now! Apply today by clicking on the link or reach out directly with an updated CV to (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jan 22, 2025
Full time
1st Line Support Engineer Salary : £25,000 Location : Measham Our client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm. First point of contact for technical support Commitment to exceptional customer service Opportunity to work with remote support technologies What you'll do: As a 1st Line Support Engineer, your primary responsibility will be to provide exceptional technical support to end users. You will be tasked with troubleshooting and resolving issues, maintaining the company's IT infrastructure, and ensuring compliance with company policies. Your strong communication skills will allow you to effectively diagnose issues and explain solutions in non-technical language. You will also have the opportunity to work with remote support technologies, providing timely solutions to customer problems. Provide initial technical support to end users Fix technical faults, answer queries and fulfil requests Assist with user rights, passwords and user accounts Maintain company's IT hardware, software, and services Escalate tickets as required to senior support staff Ensure compliance with company policies and procedures Provide support both remotely and in-office What you bring: The ideal candidate for the 1st Line Support Engineer role brings a wealth of experience in user support, incident management, and service delivery. Your ability to empathise with others, understand their point of view, and present information confidently will set you apart. Your attention to detail will ensure that all tasks are completed accurately and free from errors. Additionally, your leadership skills will enable you to build positive relationships within your team. Ability to effectively question users to establish symptoms Experience in escalating unresolved incidents and requests Knowledge of ServiceNow for recording incidents Proactive approach towards service delivery in accordance with agreed SLAs Excellent listening and empathy skills Confidence in presenting information clearly with audience-specific terminology Attention to detail and ability to follow established procedures accurately Leadership skills and ability to build positive relationships with team members What sets this company apart: This organisation prides itself on its commitment to delivering exceptional customer service. They value their employees' contributions and offer opportunities for growth and development within a supportive environment. Their focus on continual improvement initiatives ensures that they stay at the forefront of their industry. The company also respects work-life balance by offering flexible working opportunities. What's next: Ready for a rewarding challenge? Apply now! Apply today by clicking on the link or reach out directly with an updated CV to (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
First City is a trusted and reputable care provider, dedicated to delivering outstanding care to our customers. We prioritize maintaining the highest standards of quality and compliance while fostering a supportive and collaborative workplace. We are excited to offer a Business Administration Level 3 Apprenticeship within our team. This is an excellent opportunity for someone eager to learn, grow, and contribute to the vital compliance and quality processes that ensure exceptional care for our customers. Salary: 13,312 per annum, for the 1st year - Rate will be assessed after a year. Location: Swindon Hours: 08.30am -17.00pm. Monday - Friday As a Compliance Administrator Apprentice , you'll work alongside experienced professionals, gaining hands-on experience while studying for your Level 3 qualification in Business Administration. Your responsibilities will include: Monitoring alerts from our care system and identifying issues requiring action. Assisting in addressing and resolving gaps in care delivery. Escalating urgent issues to relevant team members promptly and accurately. Supporting the compliance team in maintaining accurate records and documentation. Collaborating with colleagues to ensure alerts are actioned effectively and efficiently. Conducting follow-ups to ensure alert-related actions are completed. You'll receive mentorship and guidance to help you develop the skills required for compliance administration, including a focus on using alert monitoring systems, regulatory compliance, and effective communication. This apprenticeship is perfect for someone who is: Eager to Learn : No prior experience in care is required-just a willingness to grow and develop in a professional environment. Tech-Savvy : Confident using technology and learning new systems. A Strong Communicator : Capable of clear and professional written and verbal communication. Organized and Detail-Oriented : Able to manage tasks, meet deadlines, and pay close attention to detail. Personable and Professional : Friendly, enthusiastic, and committed to supporting others. Why Join Us? As an apprentice at First City, you'll receive: A fully supported apprenticeship program, allowing you to earn while you learn. Hands-on experience in a professional and caring environment. Opportunities for personal and professional development. Mentorship and training from experienced team members. A chance to make a meaningful contribution to the quality of care services. Requirements: Be 18 years of age or older Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course Have an understanding and/or interest of the health and social care sector Duration: The Apprenticeship will take between 12 - 18 months to complete Course: Business Administration Level 3 Start your journey with us and build a rewarding career in business administration while making a real difference in people's lives.
Jan 22, 2025
Full time
First City is a trusted and reputable care provider, dedicated to delivering outstanding care to our customers. We prioritize maintaining the highest standards of quality and compliance while fostering a supportive and collaborative workplace. We are excited to offer a Business Administration Level 3 Apprenticeship within our team. This is an excellent opportunity for someone eager to learn, grow, and contribute to the vital compliance and quality processes that ensure exceptional care for our customers. Salary: 13,312 per annum, for the 1st year - Rate will be assessed after a year. Location: Swindon Hours: 08.30am -17.00pm. Monday - Friday As a Compliance Administrator Apprentice , you'll work alongside experienced professionals, gaining hands-on experience while studying for your Level 3 qualification in Business Administration. Your responsibilities will include: Monitoring alerts from our care system and identifying issues requiring action. Assisting in addressing and resolving gaps in care delivery. Escalating urgent issues to relevant team members promptly and accurately. Supporting the compliance team in maintaining accurate records and documentation. Collaborating with colleagues to ensure alerts are actioned effectively and efficiently. Conducting follow-ups to ensure alert-related actions are completed. You'll receive mentorship and guidance to help you develop the skills required for compliance administration, including a focus on using alert monitoring systems, regulatory compliance, and effective communication. This apprenticeship is perfect for someone who is: Eager to Learn : No prior experience in care is required-just a willingness to grow and develop in a professional environment. Tech-Savvy : Confident using technology and learning new systems. A Strong Communicator : Capable of clear and professional written and verbal communication. Organized and Detail-Oriented : Able to manage tasks, meet deadlines, and pay close attention to detail. Personable and Professional : Friendly, enthusiastic, and committed to supporting others. Why Join Us? As an apprentice at First City, you'll receive: A fully supported apprenticeship program, allowing you to earn while you learn. Hands-on experience in a professional and caring environment. Opportunities for personal and professional development. Mentorship and training from experienced team members. A chance to make a meaningful contribution to the quality of care services. Requirements: Be 18 years of age or older Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course Have an understanding and/or interest of the health and social care sector Duration: The Apprenticeship will take between 12 - 18 months to complete Course: Business Administration Level 3 Start your journey with us and build a rewarding career in business administration while making a real difference in people's lives.
Regional Sales Executive, Print Finishing Equipment - North West and/or North East Leading UK manufacturer and supplier of print finishing systems and equipment with a reputation for extremely high quality, innovation & products seeks an experienced, communicative and driven Print professional to manage & develop their presence in both their key North West and North East based geographical areas. You must be sales centric, hard working, focussed, enthusiastic and a highly self motivated individual, as you ll be responsible for the disciplined and progressive management of an assigned territory, via an ability to work in a hybrid role, whilst engaging and utilising a highly effective Business HQ support function. With full responsibility for maximising the sales/revenue of their off the shelf designed solutions to a large array of existing and prospective small format Print manufacturing Clients, along with the remit to forge strong working partnerships with the major OEM s, you will live on patch and have the talent, dynamism & discipline to manage your assigned area in an extremely methodical and effective manner. You ll be assigned an entire portfolio of existing Clients, alongside a comprehensive database of all potential prospects in your territory, with a remit to forge solid relationships with key Clients, undertaking hands on machine demonstrations, localised exhibition/training opportunities and generally developing a close working awareness & regard for this organisation amongst all of it s target Clients & prospects. You will ideally have demonstrable experience of either capital equipment sales or a strong former production understanding of the Print Industry (ideally in small format litho or digital print & finishing), combined with broad commercial acumen and ability to construct & deliver attractive financial & equipment solutions to key Business stakeholders. There is an extremely strong and supportive management structure that trains and nurtures staff, plus an excellent platform of marketing & lead generation to ensure that your dynamism & hunger to grow and succeed is supported by an uncapped OTE and a fantastic professional career opportunity & positive working culture. Attractive salary, company car and 1st year OTE 75k Print, Digital, Litho, Small Format, Sales, Executive, Manager, Busiess Development, Print Finishing, Capital Equipment, OEM, Binding, Folder, Guillotine, Books, Production
Jan 22, 2025
Full time
Regional Sales Executive, Print Finishing Equipment - North West and/or North East Leading UK manufacturer and supplier of print finishing systems and equipment with a reputation for extremely high quality, innovation & products seeks an experienced, communicative and driven Print professional to manage & develop their presence in both their key North West and North East based geographical areas. You must be sales centric, hard working, focussed, enthusiastic and a highly self motivated individual, as you ll be responsible for the disciplined and progressive management of an assigned territory, via an ability to work in a hybrid role, whilst engaging and utilising a highly effective Business HQ support function. With full responsibility for maximising the sales/revenue of their off the shelf designed solutions to a large array of existing and prospective small format Print manufacturing Clients, along with the remit to forge strong working partnerships with the major OEM s, you will live on patch and have the talent, dynamism & discipline to manage your assigned area in an extremely methodical and effective manner. You ll be assigned an entire portfolio of existing Clients, alongside a comprehensive database of all potential prospects in your territory, with a remit to forge solid relationships with key Clients, undertaking hands on machine demonstrations, localised exhibition/training opportunities and generally developing a close working awareness & regard for this organisation amongst all of it s target Clients & prospects. You will ideally have demonstrable experience of either capital equipment sales or a strong former production understanding of the Print Industry (ideally in small format litho or digital print & finishing), combined with broad commercial acumen and ability to construct & deliver attractive financial & equipment solutions to key Business stakeholders. There is an extremely strong and supportive management structure that trains and nurtures staff, plus an excellent platform of marketing & lead generation to ensure that your dynamism & hunger to grow and succeed is supported by an uncapped OTE and a fantastic professional career opportunity & positive working culture. Attractive salary, company car and 1st year OTE 75k Print, Digital, Litho, Small Format, Sales, Executive, Manager, Busiess Development, Print Finishing, Capital Equipment, OEM, Binding, Folder, Guillotine, Books, Production
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Northampton, Northamptonshire
1st LINE SUPPORT - 1st Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual who is looking to gain experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 1st LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd line team with escalations and providing support remotely • Assisting with reporting on KPIs for the service desk team • Managing open tickets within SLA, and maintaining ownership • Working closely with team members, customers, and suppliers to resolve issues and manage expectations. • Creating/Updating/Reviewing Knowledge Base Articles • On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to prioritise tasks on a busy and fast paced Service Desk • Ability to work in a team and with minimal supervision. Technical skills (training will be provided for any gaps in knowledge): • Microsoft 365: o Exchange/SharePoint Online o Outlook/Teams o Endpoint MDM • Microsoft Azure/Entra: o Azure AD Connect/Hybrid deployments. o Azure Virtual Desktop/Remote Desktop Services • Microsoft Windows: o Workstation from 7-11. o Windows Server and Hyper-V o Active Directory/Group Policy • Infrastructure: o Networking (Unifi Cloud Controller, Meraki, plus general concepts) o Data Protection (Backups, DR etc ) o Ethernet cabling basics. Benefits 1ST LINE SUPPORT -£25,000 - £30,000 plus £2,500 (On-Call Allowance) 2nd Line Support • Company Pension • Gym membership at Office location • On-site parking • 25 days holiday a year (Bank Holiday is not deducted)
Jan 22, 2025
Full time
1st LINE SUPPORT - 1st Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual who is looking to gain experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 1st LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd line team with escalations and providing support remotely • Assisting with reporting on KPIs for the service desk team • Managing open tickets within SLA, and maintaining ownership • Working closely with team members, customers, and suppliers to resolve issues and manage expectations. • Creating/Updating/Reviewing Knowledge Base Articles • On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to prioritise tasks on a busy and fast paced Service Desk • Ability to work in a team and with minimal supervision. Technical skills (training will be provided for any gaps in knowledge): • Microsoft 365: o Exchange/SharePoint Online o Outlook/Teams o Endpoint MDM • Microsoft Azure/Entra: o Azure AD Connect/Hybrid deployments. o Azure Virtual Desktop/Remote Desktop Services • Microsoft Windows: o Workstation from 7-11. o Windows Server and Hyper-V o Active Directory/Group Policy • Infrastructure: o Networking (Unifi Cloud Controller, Meraki, plus general concepts) o Data Protection (Backups, DR etc ) o Ethernet cabling basics. Benefits 1ST LINE SUPPORT -£25,000 - £30,000 plus £2,500 (On-Call Allowance) 2nd Line Support • Company Pension • Gym membership at Office location • On-site parking • 25 days holiday a year (Bank Holiday is not deducted)
Join us as a Prototype Equipment Support Technician and facilitate innovation in wind turbine blade technology. Work on modern production equipment, collaborate globally, and contribute to sustainable energy. Ready to lead the green energy revolution • Apply now! Vestas Technology & Operations > Research & Development (R&D) > Blades Prototype Shop Vestas Technology & Operations (VTO) is where new product ideas are developed, matured, improved, and tested. Within VTO, you'll find our department, Blades Prototype Shop, as part of Blades R&D. The Blades R&D Prototype Team focuses on developing innovative manufacturing solutions for wind turbine blade production and overseeing prototype technology projects. The Production Concepts Team operates as a project-oriented group, contributing to new product development and supporting blade factories worldwide. Their responsibilities include the installation of new blade production lines and advancing production processes. Responsibilities As a Prototype Equipment Support Technician, you will aid in the smooth operation of equipment within our department. Working closely with a small team, your responsibilities will include equipment installation and maintenance, preventive maintenance planning, and overall departmental organization. You will also collaborate with project teams to support the development of new products and processes. This role involves coordination with various stakeholders, including Technology Design, Production Engineering, factory management, and technical support teams. Additional tasks include process optimization and providing ongoing production support. While the primary work location is on the Isle of Wight (UK), international travel to support factories worldwide will be required, with travel commitments of up to 90 days per year. Key Responsibilities: Manage and maintain mixing and dispensing machines used in composite processes (infusion, glue-dispensing, and coat-dispensing machines) Diagnose and resolve faults in electrical systems of equipment. Provide technical support and troubleshooting for blade production on-site Work closely with engineers, specialists, technical designers, and technicians across the organization to define production equipment requirements Participate in technology development projects for next-generation wind turbine blades. Verify and validate process and product designs Collaborate with external suppliers for equipment deliveries Oversee the implementation and installation of blade production solutions globally Qualifications Minimum 5 years of experience in electrical, mechanical, manufacturing, or process-related fields, or equivalent education/work experience. Basic understanding of Lean manufacturing practices and tools Practical experience with chemical metering and dispensing machines Familiarity with two-component resins, adhesives, or similar chemical processes Experience within a manufacturing company, particularly in design and development processes (experience in composites is beneficial) Basic understanding of Electrical circuits, Mechanical components, such as electric motors, pumps, and flow meters. Ability to interpret technical specifications and utilize technical drawings. Knowledge of production equipment development and design Proficiency in Microsoft Word, Excel, and PowerPoint Full and clean driving license Competencies We see the ideal candidate possessing the following personality and competencies: Good communication skills in English, both written and verbal Diligent, meticulous, with high attention to detail Prepared to work in a stimulating environment Problem-solving mindset enjoys obstacles and finding solutions Comfortable working independently and with diverse teams across global locations and cultural backgrounds Willingness to travel and engage in international projects What we offer: We offer you the chance to work for a leader in the industry, with the training and development to match. Every day will be different, and it will give you a chance to work with some skilled colleagues both locally and further afield. We offer an attractive benefits package that will include private healthcare, a pension scheme, 25 days annual holiday plus statutory bank holidays. Additional information The primary work location for this role is Saint Cross, UK. Up to 90 days of travel per year. You may also be asked to support other regions if required by the business. Applications are handled on an ongoing basis. Please be advised to apply on or before 21st Feb 2025. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Jan 22, 2025
Full time
Join us as a Prototype Equipment Support Technician and facilitate innovation in wind turbine blade technology. Work on modern production equipment, collaborate globally, and contribute to sustainable energy. Ready to lead the green energy revolution • Apply now! Vestas Technology & Operations > Research & Development (R&D) > Blades Prototype Shop Vestas Technology & Operations (VTO) is where new product ideas are developed, matured, improved, and tested. Within VTO, you'll find our department, Blades Prototype Shop, as part of Blades R&D. The Blades R&D Prototype Team focuses on developing innovative manufacturing solutions for wind turbine blade production and overseeing prototype technology projects. The Production Concepts Team operates as a project-oriented group, contributing to new product development and supporting blade factories worldwide. Their responsibilities include the installation of new blade production lines and advancing production processes. Responsibilities As a Prototype Equipment Support Technician, you will aid in the smooth operation of equipment within our department. Working closely with a small team, your responsibilities will include equipment installation and maintenance, preventive maintenance planning, and overall departmental organization. You will also collaborate with project teams to support the development of new products and processes. This role involves coordination with various stakeholders, including Technology Design, Production Engineering, factory management, and technical support teams. Additional tasks include process optimization and providing ongoing production support. While the primary work location is on the Isle of Wight (UK), international travel to support factories worldwide will be required, with travel commitments of up to 90 days per year. Key Responsibilities: Manage and maintain mixing and dispensing machines used in composite processes (infusion, glue-dispensing, and coat-dispensing machines) Diagnose and resolve faults in electrical systems of equipment. Provide technical support and troubleshooting for blade production on-site Work closely with engineers, specialists, technical designers, and technicians across the organization to define production equipment requirements Participate in technology development projects for next-generation wind turbine blades. Verify and validate process and product designs Collaborate with external suppliers for equipment deliveries Oversee the implementation and installation of blade production solutions globally Qualifications Minimum 5 years of experience in electrical, mechanical, manufacturing, or process-related fields, or equivalent education/work experience. Basic understanding of Lean manufacturing practices and tools Practical experience with chemical metering and dispensing machines Familiarity with two-component resins, adhesives, or similar chemical processes Experience within a manufacturing company, particularly in design and development processes (experience in composites is beneficial) Basic understanding of Electrical circuits, Mechanical components, such as electric motors, pumps, and flow meters. Ability to interpret technical specifications and utilize technical drawings. Knowledge of production equipment development and design Proficiency in Microsoft Word, Excel, and PowerPoint Full and clean driving license Competencies We see the ideal candidate possessing the following personality and competencies: Good communication skills in English, both written and verbal Diligent, meticulous, with high attention to detail Prepared to work in a stimulating environment Problem-solving mindset enjoys obstacles and finding solutions Comfortable working independently and with diverse teams across global locations and cultural backgrounds Willingness to travel and engage in international projects What we offer: We offer you the chance to work for a leader in the industry, with the training and development to match. Every day will be different, and it will give you a chance to work with some skilled colleagues both locally and further afield. We offer an attractive benefits package that will include private healthcare, a pension scheme, 25 days annual holiday plus statutory bank holidays. Additional information The primary work location for this role is Saint Cross, UK. Up to 90 days of travel per year. You may also be asked to support other regions if required by the business. Applications are handled on an ongoing basis. Please be advised to apply on or before 21st Feb 2025. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Head of Maths - Secondary School in Stockport (Leadership Spine) Location: Stockport Position: Head of Maths Contract Type: Full-Time, Permanent Start Date: ASAP! Salary: Leadership Spine L7 L11 (£57,831 to £63,815) Agency: Aspire People We are excited to partner with a well-respected secondary school in Stockport to recruit an outstanding and dynamic Head of Maths. The success of the Maths department is considered to be fundamental to the overall success of the school, and as such, this appointment is pivotal to their continued excellence. As Head of Maths, you will play a leading role in shaping and delivering an inspiring, high-quality curriculum in line with the school's vision. Your primary responsibility will be to lead the department to ensure every student's potential is maximised through excellent teaching and learning. The school is looking for an individual with a proven track record of success in leading a Maths department or someone with the ambition to take up the role of Head of Maths, with the added opportunity to expand your leadership experience to include whole-school strategic responsibilities. Key Responsibilities: Design, implement, and deliver an inspiring Maths curriculum that aligns with the school's and trust's vision, informed by the latest curriculum research. Lead, motivate, and support the Maths department to deliver high-quality teaching and maximise student outcomes across all key stages. Develop and implement strategies to raise attainment and track student progress, ensuring that all students achieve their full potential. Foster a collaborative, reflective, and innovative teaching environment within the department, focusing on continuous improvement. Work closely with senior leadership to drive forward the school's strategic priorities, contributing to whole-school initiatives and wider leadership responsibilities. Lead by example in upholding the school's values of high standards, community spirit, and kindness, ensuring that these are embedded across the Maths curriculum and beyond. Develop the department's curriculum and teaching resources to meet the needs of a comprehensive student body and ensure ambitious academic outcomes. We are looking for someone who: Has proven experience leading a successful Maths department, with a strong track record of improving outcomes. Demonstrates a passion for Maths and a clear vision for creating an inspiring and innovative curriculum. Is knowledgeable about the latest curriculum research and committed to using this to inform and enhance teaching practices. Is a strategic thinker with the leadership skills to motivate, inspire, and support your team in achieving their very best. Has a reflective and self-improving approach to leadership, with a focus on maintaining consistently high standards. Is eager to take on wider whole-school leadership responsibilities and develop beyond the Head of Department role. Why consider this opportunity? This position is paid on the leadership spine, offering a competitive salary and excellent professional development opportunities. The chance to lead a key department in a highly regarded school where your work will directly influence the success of the entire school. The opportunity to broaden your leadership experience, with potential to take on strategic whole-school leadership responsibilities. A supportive and ambitious school culture that values innovation, collaboration, and continuous improvement. This is a fantastic opportunity for an ambitious and driven leader to make a real impact in a thriving school. If you have the experience and vision to lead a Maths department to further success, or if you are an aspiring leader eager to take on wider responsibilities, we would love to hear from you. Application Deadline: January 31st 2025 How to Apply: Please contact Kat at Aspire People Manchester with your CV and a cover letter outlining your leadership experience and your vision for the Maths curriculum. Take the next step in your leadership career and join a school where you can make a lasting difference! Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Jan 22, 2025
Full time
Head of Maths - Secondary School in Stockport (Leadership Spine) Location: Stockport Position: Head of Maths Contract Type: Full-Time, Permanent Start Date: ASAP! Salary: Leadership Spine L7 L11 (£57,831 to £63,815) Agency: Aspire People We are excited to partner with a well-respected secondary school in Stockport to recruit an outstanding and dynamic Head of Maths. The success of the Maths department is considered to be fundamental to the overall success of the school, and as such, this appointment is pivotal to their continued excellence. As Head of Maths, you will play a leading role in shaping and delivering an inspiring, high-quality curriculum in line with the school's vision. Your primary responsibility will be to lead the department to ensure every student's potential is maximised through excellent teaching and learning. The school is looking for an individual with a proven track record of success in leading a Maths department or someone with the ambition to take up the role of Head of Maths, with the added opportunity to expand your leadership experience to include whole-school strategic responsibilities. Key Responsibilities: Design, implement, and deliver an inspiring Maths curriculum that aligns with the school's and trust's vision, informed by the latest curriculum research. Lead, motivate, and support the Maths department to deliver high-quality teaching and maximise student outcomes across all key stages. Develop and implement strategies to raise attainment and track student progress, ensuring that all students achieve their full potential. Foster a collaborative, reflective, and innovative teaching environment within the department, focusing on continuous improvement. Work closely with senior leadership to drive forward the school's strategic priorities, contributing to whole-school initiatives and wider leadership responsibilities. Lead by example in upholding the school's values of high standards, community spirit, and kindness, ensuring that these are embedded across the Maths curriculum and beyond. Develop the department's curriculum and teaching resources to meet the needs of a comprehensive student body and ensure ambitious academic outcomes. We are looking for someone who: Has proven experience leading a successful Maths department, with a strong track record of improving outcomes. Demonstrates a passion for Maths and a clear vision for creating an inspiring and innovative curriculum. Is knowledgeable about the latest curriculum research and committed to using this to inform and enhance teaching practices. Is a strategic thinker with the leadership skills to motivate, inspire, and support your team in achieving their very best. Has a reflective and self-improving approach to leadership, with a focus on maintaining consistently high standards. Is eager to take on wider whole-school leadership responsibilities and develop beyond the Head of Department role. Why consider this opportunity? This position is paid on the leadership spine, offering a competitive salary and excellent professional development opportunities. The chance to lead a key department in a highly regarded school where your work will directly influence the success of the entire school. The opportunity to broaden your leadership experience, with potential to take on strategic whole-school leadership responsibilities. A supportive and ambitious school culture that values innovation, collaboration, and continuous improvement. This is a fantastic opportunity for an ambitious and driven leader to make a real impact in a thriving school. If you have the experience and vision to lead a Maths department to further success, or if you are an aspiring leader eager to take on wider responsibilities, we would love to hear from you. Application Deadline: January 31st 2025 How to Apply: Please contact Kat at Aspire People Manchester with your CV and a cover letter outlining your leadership experience and your vision for the Maths curriculum. Take the next step in your leadership career and join a school where you can make a lasting difference! Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Trainee Recruitment Consultant - Rapid Progression 25,000 + Commission (1st Year OTE up to 55k) + Full Training + Rapid Progression Bristol City Centre Are you highly motivated to make a long-lasting career in a fast-paced and exciting sales role, where you get out what you put in with unlimited earning potential? Are you looking to join a company that will heavily invest in your career, with uncapped commission rates and second-to-none training and development plans? Are you looking for a role where you will be given all the tools and development to rapidly progress into leadership roles in a short space of time? At Ernest Gordon we pride ourselves on standing out from the crowd and daring to be different. We invest heavily into the training, development, and progression of our staff to ensure we unluck their capabilities and their truest potential. With the opportunity for promotion every few months, managerial positions are on the horizon within the first year of joining us. Established just a few years ago, we have grown astronomically and aim to double our headcount and turnover year on year. We do this by taking on driven and determined people who dare to dream, letting nothing stand in their way on the road to success. Specialising in Engineering, Tech, IT, and Finance, we have 3 sites across the UK and upcoming plans for many more in the next couple of years. We are consistently growing and boast a bustling sales environment, healthy competition between our teams and offices, and of course plenty of support and guidance. As this is still only the beginning, joining now gives you every chance to rapidly progress to senior roles, management, and directorship - if you want it enough. Tailored training, unrivalled commission, structured progression; we truly value our employees to enable their success. No prior experience is needed, just the hunger and sheer will to stop at nothing to succeed. WHAT WE OFFER: Personal development, training and leadership training Unrivalled progression to Director level A place to be daring, a place to be ambitious and a place to become the best version of yourself WHY WE ARE DIFFERENT: Employees come first - to build a business we need great people Pay great commission- we want our employees to benefit and change their life No restrictions on where to do business - complete autonomy and flexibility to work the roles you want, where you want Rapid progression to Director level - to grow we need people who want to progress and have big careers WHO WE WANT: Motivated, driven with big aspirations Results focused and looking for a sales role Likes to have a laugh along the way Recruitment, Consultant, Technical, Engineering, Manager, Principal, Senior, Sales, Account, Bristol, Somerset, Southwest, Trainee, Graduate, Junior, Progression, training. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jan 22, 2025
Full time
Trainee Recruitment Consultant - Rapid Progression 25,000 + Commission (1st Year OTE up to 55k) + Full Training + Rapid Progression Bristol City Centre Are you highly motivated to make a long-lasting career in a fast-paced and exciting sales role, where you get out what you put in with unlimited earning potential? Are you looking to join a company that will heavily invest in your career, with uncapped commission rates and second-to-none training and development plans? Are you looking for a role where you will be given all the tools and development to rapidly progress into leadership roles in a short space of time? At Ernest Gordon we pride ourselves on standing out from the crowd and daring to be different. We invest heavily into the training, development, and progression of our staff to ensure we unluck their capabilities and their truest potential. With the opportunity for promotion every few months, managerial positions are on the horizon within the first year of joining us. Established just a few years ago, we have grown astronomically and aim to double our headcount and turnover year on year. We do this by taking on driven and determined people who dare to dream, letting nothing stand in their way on the road to success. Specialising in Engineering, Tech, IT, and Finance, we have 3 sites across the UK and upcoming plans for many more in the next couple of years. We are consistently growing and boast a bustling sales environment, healthy competition between our teams and offices, and of course plenty of support and guidance. As this is still only the beginning, joining now gives you every chance to rapidly progress to senior roles, management, and directorship - if you want it enough. Tailored training, unrivalled commission, structured progression; we truly value our employees to enable their success. No prior experience is needed, just the hunger and sheer will to stop at nothing to succeed. WHAT WE OFFER: Personal development, training and leadership training Unrivalled progression to Director level A place to be daring, a place to be ambitious and a place to become the best version of yourself WHY WE ARE DIFFERENT: Employees come first - to build a business we need great people Pay great commission- we want our employees to benefit and change their life No restrictions on where to do business - complete autonomy and flexibility to work the roles you want, where you want Rapid progression to Director level - to grow we need people who want to progress and have big careers WHO WE WANT: Motivated, driven with big aspirations Results focused and looking for a sales role Likes to have a laugh along the way Recruitment, Consultant, Technical, Engineering, Manager, Principal, Senior, Sales, Account, Bristol, Somerset, Southwest, Trainee, Graduate, Junior, Progression, training. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
The Company:? • Global organisation. • Invest in long-term research and development.? • Market leader.? • Outstanding onboarding and training program.? ?Benefits of the Workshop Service Engineer? • £40k Basic Salary • Other benefits? ?The Role of the Workshop Service Engineer? • Workshop based role dealing with ventilators used in hospital critical care departments.? • Acting as 1st line of support to customers.? • To perform repairs as required to factory requirements.? • Commission new instruments to factory requirements prior to delivery.? • Complete all paperwork on time and to a high standard as required by the company.? • Follow any processes and procedures to ISO 9000 / ISO13845 requirements or as directed by Health & Safety legislation.? • To ensure objectives, as agreed with your line managers are achieved.? • To comply with the Companies Health & Safety Policy and all regulatory standards.? • To assist sales team in the development of sales opportunities.? • To be first line for customer calls.? • To investigate and triage customer product complaints.? • To maintain the workshop to a high standard.? The Ideal Person for the Workshop Service Engineer? • Minimum ONC engineering qualification? • Fluent English; verbal and written communication.? • Excellent interpersonal skills. • Electronic equipment repair background? • Organisational skills. • Candidates from a military engineering background or a pneumatics background will also be considered.? ? ? If you think the role of Workshop Service Engineer is for you, apply now!? Consultant: David Gray? Email: (url removed)? Tel no. (phone number removed)? Candidates must be eligible to work and live in the UK.? ? About On Target? At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.?
Jan 22, 2025
Full time
The Company:? • Global organisation. • Invest in long-term research and development.? • Market leader.? • Outstanding onboarding and training program.? ?Benefits of the Workshop Service Engineer? • £40k Basic Salary • Other benefits? ?The Role of the Workshop Service Engineer? • Workshop based role dealing with ventilators used in hospital critical care departments.? • Acting as 1st line of support to customers.? • To perform repairs as required to factory requirements.? • Commission new instruments to factory requirements prior to delivery.? • Complete all paperwork on time and to a high standard as required by the company.? • Follow any processes and procedures to ISO 9000 / ISO13845 requirements or as directed by Health & Safety legislation.? • To ensure objectives, as agreed with your line managers are achieved.? • To comply with the Companies Health & Safety Policy and all regulatory standards.? • To assist sales team in the development of sales opportunities.? • To be first line for customer calls.? • To investigate and triage customer product complaints.? • To maintain the workshop to a high standard.? The Ideal Person for the Workshop Service Engineer? • Minimum ONC engineering qualification? • Fluent English; verbal and written communication.? • Excellent interpersonal skills. • Electronic equipment repair background? • Organisational skills. • Candidates from a military engineering background or a pneumatics background will also be considered.? ? ? If you think the role of Workshop Service Engineer is for you, apply now!? Consultant: David Gray? Email: (url removed)? Tel no. (phone number removed)? Candidates must be eligible to work and live in the UK.? ? About On Target? At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.?
Corporate Support Specialist Location :St Helens Role: Office Based Salary : £25,000 - £30,000 depending on experience My client is a trusted UK provider of telecommunications solutions, offering business mobiles, broadband, VoIP, and more and they are looking to add to their technical teams. Role Overview They are seeking a skilled and motivated UC Support Specialist to deliver exceptional customer service and technical support for Business Phone Systems, including hosted telephony and SIP products. Responsibilities : Provide 1st-line support for VoIP, SIP, and connectivity. Manage and escalate complex issues as needed. Maintain and update customer records. Support mobile and UC deal processing. Work towards team and company goals while adhering to policies. Requirements : Minimum 1 year of technical support experience. Knowledge of VoIP systems (e.g., Gamma Horizon, 3CX) and IT/LAN/WAN. Strong communication, problem-solving, and time-management skills. Adaptable, detail-oriented, and a team player. Benefits : 33 days holiday (inc. Bank Holidays). Bespoke training, life assurance, pension, and free parking. Cycle to Work Scheme and various discounts If this role is of interest, then please drop me a call on (phone number removed) or send your CV to (url removed)
Jan 22, 2025
Full time
Corporate Support Specialist Location :St Helens Role: Office Based Salary : £25,000 - £30,000 depending on experience My client is a trusted UK provider of telecommunications solutions, offering business mobiles, broadband, VoIP, and more and they are looking to add to their technical teams. Role Overview They are seeking a skilled and motivated UC Support Specialist to deliver exceptional customer service and technical support for Business Phone Systems, including hosted telephony and SIP products. Responsibilities : Provide 1st-line support for VoIP, SIP, and connectivity. Manage and escalate complex issues as needed. Maintain and update customer records. Support mobile and UC deal processing. Work towards team and company goals while adhering to policies. Requirements : Minimum 1 year of technical support experience. Knowledge of VoIP systems (e.g., Gamma Horizon, 3CX) and IT/LAN/WAN. Strong communication, problem-solving, and time-management skills. Adaptable, detail-oriented, and a team player. Benefits : 33 days holiday (inc. Bank Holidays). Bespoke training, life assurance, pension, and free parking. Cycle to Work Scheme and various discounts If this role is of interest, then please drop me a call on (phone number removed) or send your CV to (url removed)
VisionTrack (Part of Markerstudy Group) Job Description: Head of Operations Location: Tunbridge Wells Join VisionTrack as Head of Operations Tunbridge Wells Are you ready to take on a leadership role that will challenge and inspire you every day? VisionTrack, a trailblazer in telematics and video-based solutions, is looking for a Head of Operations to drive our success, optimise performance, and empower our teams in Tunbridge Wells. If you re a hands-on leader who thrives on solving complex challenges and has a passion for innovation, we want to hear from you! Your Role at VisionTrack As the Head of Operations , you ll be at the heart of our business, responsible for shaping strategy, streamlining operations, and fostering a collaborative, high-performing culture. You ll oversee key areas such as procurement, supply chain management, resource planning, and customer support while ensuring our teams deliver exceptional service. Key Responsibilities Operational Strategy & Delivery: Develop and implement operational strategies to improve efficiency, meet company goals, and support business growth. Oversee prcurement, supply chain management, resource planning, and stock control to ensure smooth and cost-effective operations. Drive service-level fulfilment by maintaining high standards acrss all operational activities. Oversee 1st and 2nd line supprt functions and Installations team. Leadership & Team Building: Foster a positive and inclusive culture, prioritising staff morale, engagement, and professional growth. Lead, inspire, and mentr cross-functional teams, empowering them to perform at their best. Stakeholder Collaboration: Build and maintain strng relationships with internal and external stakeholders, including suppliers, clients, and partners. Act as a trusted advisr to the executive team, contributing insights and recommendations to enhance overall performance. Quality Assurance: Drive perational excellence by ensuring processes are robust, efficient, and aligned with regulatory standards. Mnitor and evaluate operational KPIs to ensure continuous improvement and delivery of high-quality services. Manage third-party supplier relatinships. Management & prioritisation of key customers including system process improvements, and if necessary, system implementations / upgrades. Candidate Profile We are looking for an inspiring and results-driven leader with a strong background in operations within the telematics, fleet management, or similar industries. The successful candidate will exhibit: A proven track record of fostering high-performing teams, empowering teams, and creating a culture of collaboration with a similar role. The ability to inspire confidence and trust at all levels. Strong experience in procurement, supply chain management, resource planning, and stock control, ideally within a technology-driven environment. Demonstrated ability to translate strategic objectives into actionable plans with measurable outcomes. Exceptional interpersonal skills, with the ability to communicate effectively and build rapport with diverse stakeholders. Experience influencing and negotiating with internal and external partners to achieve business objectives. A pragmatic, solutions-focused mindset with a track record of overcoming complex operational challenges. What do we offer in return? A competitive salary package A collaborative and fast-paced work environment 28 days annual leave plus Bank Holidays Life Assurance 4x annual salary Company Pension Health Cash Plan A structured pathway to learn and develop with people who care about progressing your professional career. Why VisionTrack? At VisionTrack, you ll join a forward-thinking company that values innovation, teamwork, and personal growth. You ll have the opportunity to make a real impact, drive change, and shape the future of our industry. If you re ready to take on this exciting challenge and bring your expertise to a company that values your input and ideas, apply today!
Jan 22, 2025
Full time
VisionTrack (Part of Markerstudy Group) Job Description: Head of Operations Location: Tunbridge Wells Join VisionTrack as Head of Operations Tunbridge Wells Are you ready to take on a leadership role that will challenge and inspire you every day? VisionTrack, a trailblazer in telematics and video-based solutions, is looking for a Head of Operations to drive our success, optimise performance, and empower our teams in Tunbridge Wells. If you re a hands-on leader who thrives on solving complex challenges and has a passion for innovation, we want to hear from you! Your Role at VisionTrack As the Head of Operations , you ll be at the heart of our business, responsible for shaping strategy, streamlining operations, and fostering a collaborative, high-performing culture. You ll oversee key areas such as procurement, supply chain management, resource planning, and customer support while ensuring our teams deliver exceptional service. Key Responsibilities Operational Strategy & Delivery: Develop and implement operational strategies to improve efficiency, meet company goals, and support business growth. Oversee prcurement, supply chain management, resource planning, and stock control to ensure smooth and cost-effective operations. Drive service-level fulfilment by maintaining high standards acrss all operational activities. Oversee 1st and 2nd line supprt functions and Installations team. Leadership & Team Building: Foster a positive and inclusive culture, prioritising staff morale, engagement, and professional growth. Lead, inspire, and mentr cross-functional teams, empowering them to perform at their best. Stakeholder Collaboration: Build and maintain strng relationships with internal and external stakeholders, including suppliers, clients, and partners. Act as a trusted advisr to the executive team, contributing insights and recommendations to enhance overall performance. Quality Assurance: Drive perational excellence by ensuring processes are robust, efficient, and aligned with regulatory standards. Mnitor and evaluate operational KPIs to ensure continuous improvement and delivery of high-quality services. Manage third-party supplier relatinships. Management & prioritisation of key customers including system process improvements, and if necessary, system implementations / upgrades. Candidate Profile We are looking for an inspiring and results-driven leader with a strong background in operations within the telematics, fleet management, or similar industries. The successful candidate will exhibit: A proven track record of fostering high-performing teams, empowering teams, and creating a culture of collaboration with a similar role. The ability to inspire confidence and trust at all levels. Strong experience in procurement, supply chain management, resource planning, and stock control, ideally within a technology-driven environment. Demonstrated ability to translate strategic objectives into actionable plans with measurable outcomes. Exceptional interpersonal skills, with the ability to communicate effectively and build rapport with diverse stakeholders. Experience influencing and negotiating with internal and external partners to achieve business objectives. A pragmatic, solutions-focused mindset with a track record of overcoming complex operational challenges. What do we offer in return? A competitive salary package A collaborative and fast-paced work environment 28 days annual leave plus Bank Holidays Life Assurance 4x annual salary Company Pension Health Cash Plan A structured pathway to learn and develop with people who care about progressing your professional career. Why VisionTrack? At VisionTrack, you ll join a forward-thinking company that values innovation, teamwork, and personal growth. You ll have the opportunity to make a real impact, drive change, and shape the future of our industry. If you re ready to take on this exciting challenge and bring your expertise to a company that values your input and ideas, apply today!
Role : 1st line helpdesk Analyst Location : Derby Salary: 25,000 - 30,000 Are you ready to kickstart your IT career with a dynamic and forward-thinking company? We're looking for a Helpdesk Analyst to provide exceptional first-line IT support to our employees in Derby, across the UK, and internationally. What You'll Be Doing: Managing the company helpdesk portal and responding to tickets via phone, IM, or email in line with SLAs. Providing Tier 1 IT support and escalating complex issues to second-line support when needed. Setting up and supporting users with hardware, software, and accounts as part of our starter and leaver process. Administering key systems like Active Directory, Azure Entra, Microsoft 365, VOIP, and more. Collaborating with third-party vendors to resolve technical issues. Offering remote support for users in the UK and internationally. Documenting procedures, creating user-friendly guides, and maintaining the knowledge base. Supporting conference room audio, video, and IT equipment. What You'll Bring to the Team: A passion for technology with strong troubleshooting and customer service skills. Basic knowledge of IT operating systems, applications, and hardware. Experience supporting peripherals like printers, scanners, and mobile devices (iOS/Android). A collaborative attitude with the ability to work independently when needed. Strong communication skills to explain technical issues to a non-technical audience. Desire to work towards certifications like CompTIA A+ or Network+. This is an incredible opportunity to grow your IT expertise while being part of a supportive and innovative team. If you're ready to take on new challenges and help our employees succeed with the right tech tools, we'd love to hear from you! Apply Now! Reach out today to explore your potential in this exciting Helpdesk Analyst role. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 22, 2025
Full time
Role : 1st line helpdesk Analyst Location : Derby Salary: 25,000 - 30,000 Are you ready to kickstart your IT career with a dynamic and forward-thinking company? We're looking for a Helpdesk Analyst to provide exceptional first-line IT support to our employees in Derby, across the UK, and internationally. What You'll Be Doing: Managing the company helpdesk portal and responding to tickets via phone, IM, or email in line with SLAs. Providing Tier 1 IT support and escalating complex issues to second-line support when needed. Setting up and supporting users with hardware, software, and accounts as part of our starter and leaver process. Administering key systems like Active Directory, Azure Entra, Microsoft 365, VOIP, and more. Collaborating with third-party vendors to resolve technical issues. Offering remote support for users in the UK and internationally. Documenting procedures, creating user-friendly guides, and maintaining the knowledge base. Supporting conference room audio, video, and IT equipment. What You'll Bring to the Team: A passion for technology with strong troubleshooting and customer service skills. Basic knowledge of IT operating systems, applications, and hardware. Experience supporting peripherals like printers, scanners, and mobile devices (iOS/Android). A collaborative attitude with the ability to work independently when needed. Strong communication skills to explain technical issues to a non-technical audience. Desire to work towards certifications like CompTIA A+ or Network+. This is an incredible opportunity to grow your IT expertise while being part of a supportive and innovative team. If you're ready to take on new challenges and help our employees succeed with the right tech tools, we'd love to hear from you! Apply Now! Reach out today to explore your potential in this exciting Helpdesk Analyst role. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Service Desk / Support Analyst Eurocentral Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring that all tickets are logged, triaged, prioritised based on impact and dealt with in line with agreed SLAs. Applying a customer-focused approach; taking ownership of tickets, keeping users informed of progress, understanding the business impact, seeking feedback and always striving to improve. Taking part in skills sharing and having a willingness to learn new systems and processes to ensure you can always support the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating issues appropriately. Collaborating with and supporting other Technology functions to ensure new systems, updates and project deployments are effectively transitioned into the Service Desk for future support. Participate in the Technology on-call rota, providing support to the business functions out of hours where required. Occasional travel to other Gregory Group locations across the UK as necessary for incident resolution, investigation or to support project deliveries. Essential Skills required: Minimum of 4 years' experience in a similar role Exemplary customer service manner, attitude, and approach. Demonstrable technical capability and confidence supporting multiple relevant services/systems including: MS Windows operating systems, MS Office applications, Active Directory Users/Groups, Entra ID and Intune, Office365, Mobile Device Management - as well as IT hardware assets. Ability to quickly interpret users, understand their issues, see the bigger picture and understand he business impact. Excellent time management and prioritising skills as well as an ability to work as part of a team. Due to the occasional travel required with this role, you will need to have a full UK driving licence. Why Gregory Distribution? Salary between 26,000 and 31,000pa depending on experience - including on-call allowance. Hours of work are 37.5 hours per week Monday-Friday with rotating early and late shifts covering a working day between 7:30am and 6:00pm Excellent holiday allowance and company benefits. Life assurance, pension and sickness scheme Leading industry qualifications Mobile phone discounts Referral Scheme. Strong culture of team work. So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy. Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications. The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage. Interested applicants for the Transport Operator position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can. External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted. Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you. Subject to terms and conditions
Jan 22, 2025
Full time
IT Service Desk / Support Analyst Eurocentral Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring that all tickets are logged, triaged, prioritised based on impact and dealt with in line with agreed SLAs. Applying a customer-focused approach; taking ownership of tickets, keeping users informed of progress, understanding the business impact, seeking feedback and always striving to improve. Taking part in skills sharing and having a willingness to learn new systems and processes to ensure you can always support the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating issues appropriately. Collaborating with and supporting other Technology functions to ensure new systems, updates and project deployments are effectively transitioned into the Service Desk for future support. Participate in the Technology on-call rota, providing support to the business functions out of hours where required. Occasional travel to other Gregory Group locations across the UK as necessary for incident resolution, investigation or to support project deliveries. Essential Skills required: Minimum of 4 years' experience in a similar role Exemplary customer service manner, attitude, and approach. Demonstrable technical capability and confidence supporting multiple relevant services/systems including: MS Windows operating systems, MS Office applications, Active Directory Users/Groups, Entra ID and Intune, Office365, Mobile Device Management - as well as IT hardware assets. Ability to quickly interpret users, understand their issues, see the bigger picture and understand he business impact. Excellent time management and prioritising skills as well as an ability to work as part of a team. Due to the occasional travel required with this role, you will need to have a full UK driving licence. Why Gregory Distribution? Salary between 26,000 and 31,000pa depending on experience - including on-call allowance. Hours of work are 37.5 hours per week Monday-Friday with rotating early and late shifts covering a working day between 7:30am and 6:00pm Excellent holiday allowance and company benefits. Life assurance, pension and sickness scheme Leading industry qualifications Mobile phone discounts Referral Scheme. Strong culture of team work. So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy. Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications. The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage. Interested applicants for the Transport Operator position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can. External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted. Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you. Subject to terms and conditions
Business Central Support Consultant 1st line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation for occasional on-site travel; project phase dependant. The role will involve: Providing 1st Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/ Dynamics NAV Previous experience providing D365 BC / NAV support at either partner or end user Motived and strong desire to grow with the role and team Excellent problem solving, communication and team work skills Whats on offer? A competitive starting salary up to 28,000 (experience dependant) Company benefits including pension scheme, Life insurance, income protection, healthcare scheme 25 Days Holiday + bank A financially stable environment, working with highly skilled Dynamics 365 professionals APPLY NOW and do not miss this brilliant step forward in your Dynamics 365 career. To discuss this exciting opportunity in more detail within the Dynamics NAV/ 365 BC market, please contact Aaron Carr by phone on or send your current CV to (url removed) . Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics NAV/ 365 BC opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics NAV/ 365 BC team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics NAV/ 365 BC market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.
Jan 22, 2025
Full time
Business Central Support Consultant 1st line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation for occasional on-site travel; project phase dependant. The role will involve: Providing 1st Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/ Dynamics NAV Previous experience providing D365 BC / NAV support at either partner or end user Motived and strong desire to grow with the role and team Excellent problem solving, communication and team work skills Whats on offer? A competitive starting salary up to 28,000 (experience dependant) Company benefits including pension scheme, Life insurance, income protection, healthcare scheme 25 Days Holiday + bank A financially stable environment, working with highly skilled Dynamics 365 professionals APPLY NOW and do not miss this brilliant step forward in your Dynamics 365 career. To discuss this exciting opportunity in more detail within the Dynamics NAV/ 365 BC market, please contact Aaron Carr by phone on or send your current CV to (url removed) . Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics NAV/ 365 BC opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics NAV/ 365 BC team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics NAV/ 365 BC market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.
Accounts Team Leader Salary: Up to £40,000 (DOE) Location: Bristol Duration: Full Time, Permanent Sellick Partnership have been engaged to recruit an Accounts Team Leader for instantly recognisable business within their legal department. In this newly created role, you'll lead and develop the Finance Operations Team who are responsible for all transactions relating to legal casework. Alongside line management responsibilities, the client will also look to you to make sure that all daily tasks are completed in adherence with internal and external policies, as well as driving continuous improvement, making sure robust controls are in place and proactively working to address areas of concern in a highly regulated environment. Responsibilities of the Accounts Team Leader: Review and approve complex reconciliations and bank payments Lead on period end closure and work alongside group finance to post period end journals Complete case related balance sheet reconciliations, highlighting areas of concern Review and report on the performance of controls with a focus on continuous improvement Lead, coach and develop the Financial Operations Team Successful Accounts Team Leader candidate will be: Either Part Qualified or Fully Qualified (AAT, ACCA or CIMA) Worked within a regulated environment Dealt with a high volume of legal or management accounts Strong organisation and prioritisation skills Excellent relationship building and communication skills Experience of coaching or mentoring Benefits of the Accounts Team Leader: Hybrid working (1 day in the office) Annual bonus scheme (based off personal and business performance) Pension, with up to 10% employer contribution 28 days plus bank holidays (rising to 32 inline with service) Discounts on a range of products and services If you consider yourself to be a proactive rather than reactive individual, committed, career driven professional who can demonstrate the above experience and who would welcome the stimulus of this finance post then we would be pleased to hear from you. If you believe you have the necessary skills, ambition, and experience for this Accounts Team Leader role, please apply now, or contact Harry Mellor at Sellick Partnership. With the department workload increasing due to the success of the organisation, the client is looking for a quick appointment. The closing date is Friday 31st January at 4:00pm. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jan 22, 2025
Full time
Accounts Team Leader Salary: Up to £40,000 (DOE) Location: Bristol Duration: Full Time, Permanent Sellick Partnership have been engaged to recruit an Accounts Team Leader for instantly recognisable business within their legal department. In this newly created role, you'll lead and develop the Finance Operations Team who are responsible for all transactions relating to legal casework. Alongside line management responsibilities, the client will also look to you to make sure that all daily tasks are completed in adherence with internal and external policies, as well as driving continuous improvement, making sure robust controls are in place and proactively working to address areas of concern in a highly regulated environment. Responsibilities of the Accounts Team Leader: Review and approve complex reconciliations and bank payments Lead on period end closure and work alongside group finance to post period end journals Complete case related balance sheet reconciliations, highlighting areas of concern Review and report on the performance of controls with a focus on continuous improvement Lead, coach and develop the Financial Operations Team Successful Accounts Team Leader candidate will be: Either Part Qualified or Fully Qualified (AAT, ACCA or CIMA) Worked within a regulated environment Dealt with a high volume of legal or management accounts Strong organisation and prioritisation skills Excellent relationship building and communication skills Experience of coaching or mentoring Benefits of the Accounts Team Leader: Hybrid working (1 day in the office) Annual bonus scheme (based off personal and business performance) Pension, with up to 10% employer contribution 28 days plus bank holidays (rising to 32 inline with service) Discounts on a range of products and services If you consider yourself to be a proactive rather than reactive individual, committed, career driven professional who can demonstrate the above experience and who would welcome the stimulus of this finance post then we would be pleased to hear from you. If you believe you have the necessary skills, ambition, and experience for this Accounts Team Leader role, please apply now, or contact Harry Mellor at Sellick Partnership. With the department workload increasing due to the success of the organisation, the client is looking for a quick appointment. The closing date is Friday 31st January at 4:00pm. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
IT Service Desk / Support Analyst Cullompton Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring that all tickets are logged, triaged, prioritised based on impact and dealt with in line with agreed SLAs. Applying a customer-focused approach; taking ownership of tickets, keeping users informed of progress, understanding the business impact, seeking feedback and always striving to improve. Taking part in skills sharing and having a willingness to learn new systems and processes to ensure you can always support the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating issues appropriately. Collaborating with and supporting other Technology functions to ensure new systems, updates and project deployments are effectively transitioned into the Service Desk for future support. Participate in the Technology on-call rota, providing support to the business functions out of hours where required. Occasional travel to other Gregory Group locations across the UK as necessary for incident resolution, investigation or to support project deliveries. Essential Skills required: Minimum of 4 years' experience in a similar role Exemplary customer service manner, attitude, and approach. Demonstrable technical capability and confidence supporting multiple relevant services/systems including: MS Windows operating systems, MS Office applications, Active Directory Users/Groups, Entra ID and Intune, Office365, Mobile Device Management - as well as IT hardware assets. Ability to quickly interpret users, understand their issues, see the bigger picture and understand he business impact. Excellent time management and prioritising skills as well as an ability to work as part of a team. Due to the occasional travel required with this role, you will need to have a full UK driving licence. Why Gregory Distribution? Salary between 26,000 and 31,000pa depending on experience - including on-call allowance. Hours of work are 37.5 hours per week Monday-Friday with rotating early and late shifts covering a working day between 7:30am and 6:00pm Excellent holiday allowance and company benefits. Life assurance, pension and sickness scheme Leading industry qualifications Mobile phone discounts Referral Scheme. Strong culture of team work. So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy. Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications. The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage. Interested applicants for the Transport Operator position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can. External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted. Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you. Subject to terms and conditions
Jan 22, 2025
Full time
IT Service Desk / Support Analyst Cullompton Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring that all tickets are logged, triaged, prioritised based on impact and dealt with in line with agreed SLAs. Applying a customer-focused approach; taking ownership of tickets, keeping users informed of progress, understanding the business impact, seeking feedback and always striving to improve. Taking part in skills sharing and having a willingness to learn new systems and processes to ensure you can always support the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks using group monitoring tools and raising tickets, escalating issues appropriately. Collaborating with and supporting other Technology functions to ensure new systems, updates and project deployments are effectively transitioned into the Service Desk for future support. Participate in the Technology on-call rota, providing support to the business functions out of hours where required. Occasional travel to other Gregory Group locations across the UK as necessary for incident resolution, investigation or to support project deliveries. Essential Skills required: Minimum of 4 years' experience in a similar role Exemplary customer service manner, attitude, and approach. Demonstrable technical capability and confidence supporting multiple relevant services/systems including: MS Windows operating systems, MS Office applications, Active Directory Users/Groups, Entra ID and Intune, Office365, Mobile Device Management - as well as IT hardware assets. Ability to quickly interpret users, understand their issues, see the bigger picture and understand he business impact. Excellent time management and prioritising skills as well as an ability to work as part of a team. Due to the occasional travel required with this role, you will need to have a full UK driving licence. Why Gregory Distribution? Salary between 26,000 and 31,000pa depending on experience - including on-call allowance. Hours of work are 37.5 hours per week Monday-Friday with rotating early and late shifts covering a working day between 7:30am and 6:00pm Excellent holiday allowance and company benefits. Life assurance, pension and sickness scheme Leading industry qualifications Mobile phone discounts Referral Scheme. Strong culture of team work. So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy. Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications. The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage. Interested applicants for the Transport Operator position should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can. External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted. Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand. We'll be in touch if we need you. Subject to terms and conditions
