Matchtech
Reading, Oxfordshire
Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core Areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. This role will be based in Reading with hybrid/custom working options where appropriate.
Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core Areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. This role will be based in Reading with hybrid/custom working options where appropriate.
Government Digital & Data
Location Aberdeen, Ashford (Kent), Basingstoke, Birmingham, Bootle, Bristol, Buxton, Cardiff, Carlisle, Carmarthen, Chelmsford, Crewe, Edinburgh, Glasgow, Inverness, Leeds, Milton Keynes, Newcastle-upon-Tyne, Norwich, Nottingham, Oxted, Plymouth, Sheffield, Wrexham, York About the job Job summary At the Health and Safety Executive (HSE), we believe everyone has the right to come home safe and well from their job. We use world-leading science to prevent work-related death, injury and ill health. We don't just inspect and investigate; we also provide advice and training to organisations. All this together means we help keep people safe, boost productivity, support the UK economy and contribute to a fairer society. Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information and Technology Services (ITS) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries. Working pattern Due to the nature of the work undertaken, this post is available on a full-time basis only. Travel Please be advised you may be required to travel to other HSE Offices on occasion, depending on project work needs and to attend HSE HQ in Redgrave Court, Bootle, for workshops and Team meetings, as business requires. These trips may occasionally require overnight stays. For details of HSE locations please see here HSE Offices Job description We have an opportunity to recruit a Senior DevOps Engineer to join the DevOps Team in the ITS Division. The DevOps Team comprises of internal and outsourced capabilities. As a Senior DevOps Engineer, you will thrive and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or many projects. You will be supporting existing cloud-based services, assisting in the design, and delivery of new cloud-based services as we expand HSE's digital services in Azure, adhering to GDS principles and using Agile principles. Key Responsibilities: As a Senior DevOps Engineer you will help to develop the capability of HSEs newly formed multi-skilled DevOps Team to manage the technologies of a cloud-based IT estate. You will help establish and then operate DevOps processes, establishing a regime and culture of continuous integration (CI) and continuous deployment (CD). You will work closely with the development and test communities as we strive to automate our processes and implement new tooling. You will support the design, implementation and management of solutions that are highly available, resilient, scalable and maintainable within our cloud environment. You will deliver the DevOps Engineering support to major digital and technology services change programmes transforming HSE. You are required to work a 37 hour week based on a 5 day working week and 7.4 hours day. The working week is between 07:00 and 19:00 Monday to Friday. There is the possibility of Saturday working between 07:00 and 19:00. As far as possible your Line Manager will agree your working pattern(s) with you including any Saturday working. There may be times when you are required to work additional hours and/or a late shift to accommodate operational needs or unplanned events. Where it is necessary for operational reasons to vary your 'normal' working pattern(s), you will be notified by your manager in advance. You may be required to be on an on-call rota for which you will receive an out of hours payment. Person specification Essential Skills & Criteria: Experience of implementing and administering cloud-based solutions in Microsoft Azure, utilising IaaS or PaaS based services. Experience of building and optimising CI/CD pipelines using Azure DevOps. Experience using scripting languages (e.g. PowerShell). Experience of creating and maintaining Infrastructure as Code (e.g. Bicep, ARM templates) in a source control management system. Experience of managing the technologies of a cloud-based IT estate. Experience of setting up monitoring and alerting of live cloud services. Experience of Line Managing junior members of staff
Location Aberdeen, Ashford (Kent), Basingstoke, Birmingham, Bootle, Bristol, Buxton, Cardiff, Carlisle, Carmarthen, Chelmsford, Crewe, Edinburgh, Glasgow, Inverness, Leeds, Milton Keynes, Newcastle-upon-Tyne, Norwich, Nottingham, Oxted, Plymouth, Sheffield, Wrexham, York About the job Job summary At the Health and Safety Executive (HSE), we believe everyone has the right to come home safe and well from their job. We use world-leading science to prevent work-related death, injury and ill health. We don't just inspect and investigate; we also provide advice and training to organisations. All this together means we help keep people safe, boost productivity, support the UK economy and contribute to a fairer society. Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information and Technology Services (ITS) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries. Working pattern Due to the nature of the work undertaken, this post is available on a full-time basis only. Travel Please be advised you may be required to travel to other HSE Offices on occasion, depending on project work needs and to attend HSE HQ in Redgrave Court, Bootle, for workshops and Team meetings, as business requires. These trips may occasionally require overnight stays. For details of HSE locations please see here HSE Offices Job description We have an opportunity to recruit a Senior DevOps Engineer to join the DevOps Team in the ITS Division. The DevOps Team comprises of internal and outsourced capabilities. As a Senior DevOps Engineer, you will thrive and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or many projects. You will be supporting existing cloud-based services, assisting in the design, and delivery of new cloud-based services as we expand HSE's digital services in Azure, adhering to GDS principles and using Agile principles. Key Responsibilities: As a Senior DevOps Engineer you will help to develop the capability of HSEs newly formed multi-skilled DevOps Team to manage the technologies of a cloud-based IT estate. You will help establish and then operate DevOps processes, establishing a regime and culture of continuous integration (CI) and continuous deployment (CD). You will work closely with the development and test communities as we strive to automate our processes and implement new tooling. You will support the design, implementation and management of solutions that are highly available, resilient, scalable and maintainable within our cloud environment. You will deliver the DevOps Engineering support to major digital and technology services change programmes transforming HSE. You are required to work a 37 hour week based on a 5 day working week and 7.4 hours day. The working week is between 07:00 and 19:00 Monday to Friday. There is the possibility of Saturday working between 07:00 and 19:00. As far as possible your Line Manager will agree your working pattern(s) with you including any Saturday working. There may be times when you are required to work additional hours and/or a late shift to accommodate operational needs or unplanned events. Where it is necessary for operational reasons to vary your 'normal' working pattern(s), you will be notified by your manager in advance. You may be required to be on an on-call rota for which you will receive an out of hours payment. Person specification Essential Skills & Criteria: Experience of implementing and administering cloud-based solutions in Microsoft Azure, utilising IaaS or PaaS based services. Experience of building and optimising CI/CD pipelines using Azure DevOps. Experience using scripting languages (e.g. PowerShell). Experience of creating and maintaining Infrastructure as Code (e.g. Bicep, ARM templates) in a source control management system. Experience of managing the technologies of a cloud-based IT estate. Experience of setting up monitoring and alerting of live cloud services. Experience of Line Managing junior members of staff
