Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
Apr 19, 2024
Full time
Job Title: Parts & Service Advisor Location: Ashington, West Sussex, RH20 2LW (Office Based) Salary: £29,000 per annum, plus bonus Job Type: Full Time, Permanent Working Hours: 8am - 5:30pm About BPH: BPH Attachments are the UK's leading Excavator Attachment specialists. We are the sole importer of the PRODEM brand of attachments which are renowned for their quality, durability and cost effectiveness, along with LaBounty Scrap Shears and the Oilquick quick coupler systems. As a family-run company established in the 1970's, we have extensive construction industry experience. We offer nationwide next-day delivery on products in stock, and have a team of specialist engineers who can service and repair all attachments brands. About the Role: As a Parts & Service advisor you will be an integral part of a dedicated team that focuses on delivering outstanding customer service by supplying / sourcing parts, arranging repairs, processing new orders through our workshops and the transport of these to and from site. Reporting directly to the Service and Parts Manager, you will be supporting the department with all parts & service aspects to ensure tasks are completed on time and to a high standard, Delivering outstanding customer service at all times. Key Duties: Dealing with incoming enquiries for parts & repairs required Co-ordinating and liaising with workshops on new orders, repairs and servicing Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing advice. Obtain quotes from third party suppliers for non-stock items required for orders and repairs Assist with processing warranty claims Liaising with inhouse transport and purchasing department for customer sales & repair collections/deliveries Weekly reviews of advice notes and customer quotes Maintain / update CRM system with timely & accurate data General admin for the Service & Parts Manager Taking full ownership of your own performance against targets General ad-hoc admin duties About you: Key Competencies: Excellent communicator - both written and verbal Excellent customer service skills Personable, confident, self-starter able to work independently as well as part of a team Ability to multi task & remain calm in difficult or pressurised situation Good working knowledge of MS Office and CRM systems (CRM training Provided) Accuracy and attention to detail Good administrative and organisational skills Great Team Player Benefits: 25 days holiday Company pension scheme Please Note: We are not currently offering sponsorship for this role so you must already possess the right to live and work in the UK in order to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Parts Administrator, Customer Service Advisor, Engineering Parts Advisor, Warehouse Operative, Inventory Administrator, Goods In, Parts Coordinator, Parts Controller, Parts Specialist, Parts Receipt, Customer Support Advisor, Customer Service Administrator, Service Administrator, Logistics Administrator, Client Support Executive may also be considered for this role.
JOB DESCRIPTION To manage all aspects of material control, co-ordination, purchasing and expediting for Apache Assets/Platforms and ensure compliance with all relevant company & industry safety regulations. To be part of a multi-skilled service operation that can deliver the core platform logistic and service requirements including deck operations, and any required helideck operations and ER support. 3 weeks on 3 weeks off rotation. Currently required for sick cover. First trip will be mobilising the 11th April •Management and control of materials & logistics. Work with Deck Team Leader to pre-plan for vessel arrival and ensure in-coming materials are effectively distributed, and off-going materials back loaded. Ensure operational priorities are identified and materials expedited. •Ensure that all equipment and materials arrive on the platform with the appropriate documentation. •Portable temporary equipment & hired equipment to be distributed to the OSM or relevant responsible party •Distribute cargo manifest information to consignees (update materials issued log) •Update SAP as required to ensure accuracy of data and material status. •Ensure backload equipment and materials are manifested with correct documentation, SAP Material Master/Project numbers and correct vendors address. Highlight High-Cost Rental Equipment where appropriate. •Maintain RSR register for tracking of materials backloaded for overhaul/repairs •Source and purchase stock equipment and consumables as per min stock replenishment policy and as advised by Operations Team Leaders. •Maintain platform stores management system including stock control, issues, receipts and order tracking. •Focal point for Material Master additions & amendments in liaison with Aberdeen Materials. •Liaise with both onshore and offshore personnel to prioritise out bound shipments to the installation. •Maintain & distribute the supply vessel lookahead and Maintain the 48hrs and 24hr load-out notification lists •Administrate the Air-freight request system •Handling of dangerous goods by air & sea, ensuring the company is fully compliant with waste management legislation. •Ensure that purchases are made as per the Procurement processes and delivery dates details issued to the supplier. •Complete regular stock audits of materials, spares, hired/ temporary equipment held on the platform. Re-order stock quantities as appropriate •Expedite the return of hired equipment (to minimise costs) •Maintain platform lube & seal oil stocks and gas cylinder registers. Complete weekly stock checks to maintain correct stock levels •Maintain an auditable procurement system for the asset. DESIRED QUALITIES / QUALIFICATIONS •Strong SAP knowledge and previous SAP experience •Well-developed communication and organisational skills •Team Player •Proactive •Operationally and customer focused •Effective time management •Self-motivated •Ability to work under pressure •Reliable •Focuses on attention to detail •Knowledgeable in Microsoft Office: Excel, Word and PowerPoint •Good general knowledge of offshore equipment Mandatory Training /Certification Basic: •FOET w/ CA EBS •MIST •OGUK Medical Materials & Logistics: •Dangerous Goods by Sea and Air Certification
Apr 18, 2024
Full time
JOB DESCRIPTION To manage all aspects of material control, co-ordination, purchasing and expediting for Apache Assets/Platforms and ensure compliance with all relevant company & industry safety regulations. To be part of a multi-skilled service operation that can deliver the core platform logistic and service requirements including deck operations, and any required helideck operations and ER support. 3 weeks on 3 weeks off rotation. Currently required for sick cover. First trip will be mobilising the 11th April •Management and control of materials & logistics. Work with Deck Team Leader to pre-plan for vessel arrival and ensure in-coming materials are effectively distributed, and off-going materials back loaded. Ensure operational priorities are identified and materials expedited. •Ensure that all equipment and materials arrive on the platform with the appropriate documentation. •Portable temporary equipment & hired equipment to be distributed to the OSM or relevant responsible party •Distribute cargo manifest information to consignees (update materials issued log) •Update SAP as required to ensure accuracy of data and material status. •Ensure backload equipment and materials are manifested with correct documentation, SAP Material Master/Project numbers and correct vendors address. Highlight High-Cost Rental Equipment where appropriate. •Maintain RSR register for tracking of materials backloaded for overhaul/repairs •Source and purchase stock equipment and consumables as per min stock replenishment policy and as advised by Operations Team Leaders. •Maintain platform stores management system including stock control, issues, receipts and order tracking. •Focal point for Material Master additions & amendments in liaison with Aberdeen Materials. •Liaise with both onshore and offshore personnel to prioritise out bound shipments to the installation. •Maintain & distribute the supply vessel lookahead and Maintain the 48hrs and 24hr load-out notification lists •Administrate the Air-freight request system •Handling of dangerous goods by air & sea, ensuring the company is fully compliant with waste management legislation. •Ensure that purchases are made as per the Procurement processes and delivery dates details issued to the supplier. •Complete regular stock audits of materials, spares, hired/ temporary equipment held on the platform. Re-order stock quantities as appropriate •Expedite the return of hired equipment (to minimise costs) •Maintain platform lube & seal oil stocks and gas cylinder registers. Complete weekly stock checks to maintain correct stock levels •Maintain an auditable procurement system for the asset. DESIRED QUALITIES / QUALIFICATIONS •Strong SAP knowledge and previous SAP experience •Well-developed communication and organisational skills •Team Player •Proactive •Operationally and customer focused •Effective time management •Self-motivated •Ability to work under pressure •Reliable •Focuses on attention to detail •Knowledgeable in Microsoft Office: Excel, Word and PowerPoint •Good general knowledge of offshore equipment Mandatory Training /Certification Basic: •FOET w/ CA EBS •MIST •OGUK Medical Materials & Logistics: •Dangerous Goods by Sea and Air Certification
SNG Formerly Sovereign Housing Association
Blandford Forum, Dorset
Are you well organised and enjoy providing an excellent service to customers and colleagues? A fantastic new opportunity for a Coordinator to support our Electrical team and join our fast-paced operations support teams across our regions. The role will be based out of our Blandford Office on a Permanent Basis, working 37 hours per week. Please note this role will be relocating to our Hurn or Blandford offices early 2025. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better. The Role Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for Solid experience in administration within a busy customer focused role Some understanding of building maintenance terminology preferred Experience of using a number of different computer systems Ability to manage your own work load Strong customer service focus & Confident telephone manner The ability to think quickly and clearly under pressure Empathy and a passion for helping people As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous company pension scheme, matched up to 12% Flexible working after probational period Recognition scheme Wellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Apr 18, 2024
Full time
Are you well organised and enjoy providing an excellent service to customers and colleagues? A fantastic new opportunity for a Coordinator to support our Electrical team and join our fast-paced operations support teams across our regions. The role will be based out of our Blandford Office on a Permanent Basis, working 37 hours per week. Please note this role will be relocating to our Hurn or Blandford offices early 2025. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better. The Role Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for Solid experience in administration within a busy customer focused role Some understanding of building maintenance terminology preferred Experience of using a number of different computer systems Ability to manage your own work load Strong customer service focus & Confident telephone manner The ability to think quickly and clearly under pressure Empathy and a passion for helping people As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous company pension scheme, matched up to 12% Flexible working after probational period Recognition scheme Wellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
IT Operations Administrator Location: City of London (On-site role) Salary: £25,000 to £32,000 (DOE) + Benefits Position Overview: We are seeking an experienced and highly organized individual to join our team as an IT Operations Coordinator. The successful candidate will play a pivotal role in ensuring the smooth functioning of our operations, with responsibilities spanning administration, logistics, asset management, procurement, and providing support for office-related issues. Key Responsibilities: Administration: Maintain accurate records and documentation related to IT operations. Assist in the preparation of reports, presentations, and other documents as needed. Coordinate meetings, appointments, and travel arrangements for team members when necessary. Booking Logistics: Manage logistics for deliveries and collections of IT equipment, ensuring timely and efficient scheduling. Liaise with vendors, couriers, and other external parties to coordinate logistics activities. Monitor and track shipments to ensure on-time delivery and resolution of any issues that may arise. Asset Tracking: Maintain an inventory of IT assets, including hardware, software, and peripherals. Track the movement of assets within the organization and ensure accurate record-keeping. Conduct regular audits to verify the accuracy of asset records and identify discrepancies. Procurement of IT Equipment: Assist in the procurement process for IT equipment and supplies, including obtaining quotes, issuing purchase orders, and tracking deliveries. Work closely with vendors to ensure timely delivery of ordered items and resolution of any procurement-related issues. Maintain relationships with suppliers and negotiate favorable terms and pricing as appropriate. Office Issue Resolution: Act as the first point of contact for office-related issues and inquiries, providing timely and effective resolution or escalation as needed. Address maintenance requests, equipment malfunctions, and other office-related concerns in collaboration with relevant stakeholders. Coordinate with external service providers for facility maintenance and repairs when necessary. Call Handling: Handle incoming calls and inquiries from internal stakeholders, clients, and vendors in a professional and courteous manner. Provide assistance and support to callers, routing inquiries to the appropriate department or individual as needed. Ensure that all calls are documented and resolved in accordance with established protocols. Qualifications: Strong organizational skills with the ability to multitask and prioritize workload effectively. Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels. Proficiency in Microsoft Office Suite and experience with IT asset management software/tools. Familiarity with procurement processes and vendor management practices. Ability to work independently with minimal supervision and collaborate effectively within a team environment.
Apr 18, 2024
Full time
IT Operations Administrator Location: City of London (On-site role) Salary: £25,000 to £32,000 (DOE) + Benefits Position Overview: We are seeking an experienced and highly organized individual to join our team as an IT Operations Coordinator. The successful candidate will play a pivotal role in ensuring the smooth functioning of our operations, with responsibilities spanning administration, logistics, asset management, procurement, and providing support for office-related issues. Key Responsibilities: Administration: Maintain accurate records and documentation related to IT operations. Assist in the preparation of reports, presentations, and other documents as needed. Coordinate meetings, appointments, and travel arrangements for team members when necessary. Booking Logistics: Manage logistics for deliveries and collections of IT equipment, ensuring timely and efficient scheduling. Liaise with vendors, couriers, and other external parties to coordinate logistics activities. Monitor and track shipments to ensure on-time delivery and resolution of any issues that may arise. Asset Tracking: Maintain an inventory of IT assets, including hardware, software, and peripherals. Track the movement of assets within the organization and ensure accurate record-keeping. Conduct regular audits to verify the accuracy of asset records and identify discrepancies. Procurement of IT Equipment: Assist in the procurement process for IT equipment and supplies, including obtaining quotes, issuing purchase orders, and tracking deliveries. Work closely with vendors to ensure timely delivery of ordered items and resolution of any procurement-related issues. Maintain relationships with suppliers and negotiate favorable terms and pricing as appropriate. Office Issue Resolution: Act as the first point of contact for office-related issues and inquiries, providing timely and effective resolution or escalation as needed. Address maintenance requests, equipment malfunctions, and other office-related concerns in collaboration with relevant stakeholders. Coordinate with external service providers for facility maintenance and repairs when necessary. Call Handling: Handle incoming calls and inquiries from internal stakeholders, clients, and vendors in a professional and courteous manner. Provide assistance and support to callers, routing inquiries to the appropriate department or individual as needed. Ensure that all calls are documented and resolved in accordance with established protocols. Qualifications: Strong organizational skills with the ability to multitask and prioritize workload effectively. Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels. Proficiency in Microsoft Office Suite and experience with IT asset management software/tools. Familiarity with procurement processes and vendor management practices. Ability to work independently with minimal supervision and collaborate effectively within a team environment.
SNG Formerly Sovereign Housing Association
Poole, Dorset
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support Team in Poole on a permanent basis. Please note this role will be relocating to our Hurn or Blandford offices early 2025. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better. The Role Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution To manage a diary and bookings schedule for the team Complete required administration tasks Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for Solid experience in administration within a busy customer focused role Some understanding of building maintenance terminology preferred Experience of using several different computer systems Ability to manage your own work load Strong customer service focus & confident telephone manner The ability to think quickly and clearly and work well under pressure Empathy and a passion for helping people As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous company pension scheme, matched up to 12% Flexible working Recognition scheme Wellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Apr 18, 2024
Full time
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support Team in Poole on a permanent basis. Please note this role will be relocating to our Hurn or Blandford offices early 2025. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better. The Role Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution To manage a diary and bookings schedule for the team Complete required administration tasks Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for Solid experience in administration within a busy customer focused role Some understanding of building maintenance terminology preferred Experience of using several different computer systems Ability to manage your own work load Strong customer service focus & confident telephone manner The ability to think quickly and clearly and work well under pressure Empathy and a passion for helping people As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous company pension scheme, matched up to 12% Flexible working Recognition scheme Wellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Maintenance Coordinator Bedford (Hybrid) £26,300 per annum Permanent Full time (37 hours per week) We are looking for a Maintenance Coordinator to be responsible for providing day-to-day admin and co-ordination support for the IHMS Surveying Services team. The successful applicant will also provide effective support to the wider IHMS team and support cross functional working. What you will be doing: Managing the Surveying Services Repairs inbox, responding to queries, escalation calls and complaints from internal and external customers and suppliers quickly and effectively Being responsible for ensuring that during these processes, a customer centric approach is adopted. Ensuring we deliver a true solutions-based approach to our customers repair needs Supporting your manager and the team in a variety of tasks that may change dependant on service needs You will on a daily basis, ensure that all out of hour emergency repairs have been completed, the reports are reviewed, and corresponding information is received from the relevant contractors, actioning all required follow-on works and ensuring customers are kept informed. Act as a support function for the management team within the IHMS Surveying Services team, carrying out a variety of tasks that may change dependant on service needs What we are looking for Educated to GCSE or equivalent levels (E) Experience of working within tight time restraints, overcoming logistical challenges, and planning Good general organisational, problem-solving, communication and IT skills Good knowledge of Microsoft Office 365 & planning software Commitment to providing great customer service with demonstrable experience from a previous role Good general all round construction knowledge within property maintenance sector would be desirable Amongst what we offer you is: A competitive salary of £26,300 per annum 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application. Closing date: 3 rd May 2023 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
Apr 18, 2024
Full time
Maintenance Coordinator Bedford (Hybrid) £26,300 per annum Permanent Full time (37 hours per week) We are looking for a Maintenance Coordinator to be responsible for providing day-to-day admin and co-ordination support for the IHMS Surveying Services team. The successful applicant will also provide effective support to the wider IHMS team and support cross functional working. What you will be doing: Managing the Surveying Services Repairs inbox, responding to queries, escalation calls and complaints from internal and external customers and suppliers quickly and effectively Being responsible for ensuring that during these processes, a customer centric approach is adopted. Ensuring we deliver a true solutions-based approach to our customers repair needs Supporting your manager and the team in a variety of tasks that may change dependant on service needs You will on a daily basis, ensure that all out of hour emergency repairs have been completed, the reports are reviewed, and corresponding information is received from the relevant contractors, actioning all required follow-on works and ensuring customers are kept informed. Act as a support function for the management team within the IHMS Surveying Services team, carrying out a variety of tasks that may change dependant on service needs What we are looking for Educated to GCSE or equivalent levels (E) Experience of working within tight time restraints, overcoming logistical challenges, and planning Good general organisational, problem-solving, communication and IT skills Good knowledge of Microsoft Office 365 & planning software Commitment to providing great customer service with demonstrable experience from a previous role Good general all round construction knowledge within property maintenance sector would be desirable Amongst what we offer you is: A competitive salary of £26,300 per annum 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid working Please note the successful candidate will need to complete a basic DBS application. Closing date: 3 rd May 2023 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
Job Title: Customer Assistance Coordinator - Home Emergency Location of work: Office/Hybrid - Croydon Salary: £27,013.60 Bonus: £1,545 performance bonus Start date - 07th May As a Home Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs. You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am to 6pm Monday - Sunday. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this - You will: Handle all in and outbound calls in a helpful, polite and professional way Provide proactive solutions to our customers Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress To ensure all product and technical knowledge is applied at every opportunity Handle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English GCSE or equivalent A genuine desire to provide a high level of customer service Have the ability to effectively manage multiple cases Able to show empathy and remain calm in a pressurized environment Flexible and able to work a variety of shifts Staff Benefits You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
Apr 18, 2024
Full time
Job Title: Customer Assistance Coordinator - Home Emergency Location of work: Office/Hybrid - Croydon Salary: £27,013.60 Bonus: £1,545 performance bonus Start date - 07th May As a Home Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs. You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am to 6pm Monday - Sunday. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this - You will: Handle all in and outbound calls in a helpful, polite and professional way Provide proactive solutions to our customers Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress To ensure all product and technical knowledge is applied at every opportunity Handle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English GCSE or equivalent A genuine desire to provide a high level of customer service Have the ability to effectively manage multiple cases Able to show empathy and remain calm in a pressurized environment Flexible and able to work a variety of shifts Staff Benefits You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
Do you have experience in Housing Repairs? We have an exciting new role as a repair's customer coordinator ensuring that complex cases of disrepair, complaints and insurance claims are solved as well as customer's homes are safe, sound and in good repair. Principal Accountabilities and Responsibilities: Book post inspections with customers for all service areas and follow up on real time repairs feedback. Coordinate bookings and appointments to ensure smooth progression of repairs works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders in a timely manner. Provide contract management support for repairs team including managing quotes and approving works orders. Focus on building strong relationships with repairs contractors. Manage all administerial duties with high attention to detail and strong organisational skills - not letting anything fall through the gaps. Assist with complex repairs projects, ensuring that agreed outcomes are delivered on time, within budget and to the expected standard. Monitor the progress of the project and raise any issues with Repairs Manager. Assist in contract management of responsive repairs contracts. Monitor contractors' service ensuring standards are to the highest quality. Raise issues with unacceptable contractor performance with Repairs Manager. Support the Repair Manager and Repairs Surveyors to monitor KPI's and maintain any SLA's. Administer the invoicing and payment terms relating to contractor and suppliers in a timely fashion ensuring that information is logged and up to date . If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to. If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed).
Apr 17, 2024
Seasonal
Do you have experience in Housing Repairs? We have an exciting new role as a repair's customer coordinator ensuring that complex cases of disrepair, complaints and insurance claims are solved as well as customer's homes are safe, sound and in good repair. Principal Accountabilities and Responsibilities: Book post inspections with customers for all service areas and follow up on real time repairs feedback. Coordinate bookings and appointments to ensure smooth progression of repairs works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders in a timely manner. Provide contract management support for repairs team including managing quotes and approving works orders. Focus on building strong relationships with repairs contractors. Manage all administerial duties with high attention to detail and strong organisational skills - not letting anything fall through the gaps. Assist with complex repairs projects, ensuring that agreed outcomes are delivered on time, within budget and to the expected standard. Monitor the progress of the project and raise any issues with Repairs Manager. Assist in contract management of responsive repairs contracts. Monitor contractors' service ensuring standards are to the highest quality. Raise issues with unacceptable contractor performance with Repairs Manager. Support the Repair Manager and Repairs Surveyors to monitor KPI's and maintain any SLA's. Administer the invoicing and payment terms relating to contractor and suppliers in a timely fashion ensuring that information is logged and up to date . If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to. If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed).
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Customer Service Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 11.04.2024 We have a fantastic opportunity for a Customer Service Technician to join our team within Vistry East Yorkshire, at our office in Leeds and supporting sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5 builder status. You will carry out repairs, and complete works on time and within the first visit. You will also assist office-based staff and offer technical advice regarding the remedial solutions. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Have a can-do attitude and right first-time approach. Excellent communication skills - and be able to remain calm under pressure or when faced with difficult customer situations. Excellent customer focus with construction-based knowledge Keen eye for detail and final finish and take pride in your work. General carpentry / making good shrinkage / painting and decoration/dry lining / tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors. Good mastic and sealant skills to accord with the NHBC consistent approach to finishes. Ad hoc duties as and when required from the Customer Service team. Knowledge of basic plumbing i.e. Ability to change a tap and diagnose minor plumbing issues. Capable of managing own workload and time in order to complete works in a timely manner. Confident phone manner Organised and self-motivated Awareness of Health & Safety Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1. More about the Customer Service Technician role To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties - complete repairs on time/first visit. To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes To review defects lists and ensure that any materials required are collected prior to customer appointments. Ad hoc duties on closed site and assist with any customer ready inspection works when required. To assist Area Manager and Housing Association Partners to inspect and resolve End of Defect Period reported defects. Provide feedback on subcontractor quality issues. To organise and prioritise workload. Work as part of a team and provide support to the Customer Service Manager and Coordinators. Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 16, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Customer Service Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 11.04.2024 We have a fantastic opportunity for a Customer Service Technician to join our team within Vistry East Yorkshire, at our office in Leeds and supporting sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5 builder status. You will carry out repairs, and complete works on time and within the first visit. You will also assist office-based staff and offer technical advice regarding the remedial solutions. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Have a can-do attitude and right first-time approach. Excellent communication skills - and be able to remain calm under pressure or when faced with difficult customer situations. Excellent customer focus with construction-based knowledge Keen eye for detail and final finish and take pride in your work. General carpentry / making good shrinkage / painting and decoration/dry lining / tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors. Good mastic and sealant skills to accord with the NHBC consistent approach to finishes. Ad hoc duties as and when required from the Customer Service team. Knowledge of basic plumbing i.e. Ability to change a tap and diagnose minor plumbing issues. Capable of managing own workload and time in order to complete works in a timely manner. Confident phone manner Organised and self-motivated Awareness of Health & Safety Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1. More about the Customer Service Technician role To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties - complete repairs on time/first visit. To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes To review defects lists and ensure that any materials required are collected prior to customer appointments. Ad hoc duties on closed site and assist with any customer ready inspection works when required. To assist Area Manager and Housing Association Partners to inspect and resolve End of Defect Period reported defects. Provide feedback on subcontractor quality issues. To organise and prioritise workload. Work as part of a team and provide support to the Customer Service Manager and Coordinators. Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Position: Contract Support Administrator / Coordinator Location: Mytchett, Camberley Duration: Permanent Salary: £21,000 - £23,000 subject to experience We are looking for an Administrator to join a newly established company in the fire and security sector based in the Camberley area. This administrator will be dealing with the planning and scheduling of all visits, call outs, repairs, and remedial works. This position will be supporting the contract managers with administration duties that will include diary management, small quotations, contract administration, as well as updating the CRM systems. This is an office-based position, so there is no remote working. Requirements - Any Administration background accepted - Coordinating experience is preferred but not essential - Based in a commutable distance to Mytchett, Surrey - Must be willing to work in the office as there is no remote working - Team player - Excellent communication skills Package - Basic salary subject to experience level - Monday to Friday positions - Office hours 8:30am until 5pm - 25 days holiday plus bank holidays - Pension - Potential for internal progression We are looking to interview as soon as possible. If you are interested in this position, please send your CV or contact Charlotte Meehan ASAP.
Apr 16, 2024
Full time
Position: Contract Support Administrator / Coordinator Location: Mytchett, Camberley Duration: Permanent Salary: £21,000 - £23,000 subject to experience We are looking for an Administrator to join a newly established company in the fire and security sector based in the Camberley area. This administrator will be dealing with the planning and scheduling of all visits, call outs, repairs, and remedial works. This position will be supporting the contract managers with administration duties that will include diary management, small quotations, contract administration, as well as updating the CRM systems. This is an office-based position, so there is no remote working. Requirements - Any Administration background accepted - Coordinating experience is preferred but not essential - Based in a commutable distance to Mytchett, Surrey - Must be willing to work in the office as there is no remote working - Team player - Excellent communication skills Package - Basic salary subject to experience level - Monday to Friday positions - Office hours 8:30am until 5pm - 25 days holiday plus bank holidays - Pension - Potential for internal progression We are looking to interview as soon as possible. If you are interested in this position, please send your CV or contact Charlotte Meehan ASAP.
Part Time Office Coordinator, (22.5 hours), Beaconsfield, Office Based, £30,000-£35,000 (FTE) An introduction to the company and role: I have an exciting opportunity for an office coordinator to join a small healthcare organisation. This will be a standalone role so you must have strong organisational skills and have a friendly approach about yourself. They are looking for someone to join on a part time basis across 3 days! Why would you want to work with this organisation? 3 x life assurance 24 days holiday (pro rata) Private medical insurance Discretionary bonus Employee assistant program Hybrid working What will be the responsibilities in this role? Coordination of office repairs and maintenance Ordering office supplies for head office Admin support for health and safety compliance Handle logistics Manage and update office policies Day to day support of the office and employees Manage the supply of home working equipment Managing incoming calls What experience do you need? Previous office admin experience Strong Microsoft skills Ability to work independently Attention to detail Good problem solving skills What about you? Excellent communication skills Proactive Excellent organisational skills Next Steps If this role of interest to you and you have the required skills or know someone with skills that would be interested, then please click apply or email
Apr 14, 2024
Full time
Part Time Office Coordinator, (22.5 hours), Beaconsfield, Office Based, £30,000-£35,000 (FTE) An introduction to the company and role: I have an exciting opportunity for an office coordinator to join a small healthcare organisation. This will be a standalone role so you must have strong organisational skills and have a friendly approach about yourself. They are looking for someone to join on a part time basis across 3 days! Why would you want to work with this organisation? 3 x life assurance 24 days holiday (pro rata) Private medical insurance Discretionary bonus Employee assistant program Hybrid working What will be the responsibilities in this role? Coordination of office repairs and maintenance Ordering office supplies for head office Admin support for health and safety compliance Handle logistics Manage and update office policies Day to day support of the office and employees Manage the supply of home working equipment Managing incoming calls What experience do you need? Previous office admin experience Strong Microsoft skills Ability to work independently Attention to detail Good problem solving skills What about you? Excellent communication skills Proactive Excellent organisational skills Next Steps If this role of interest to you and you have the required skills or know someone with skills that would be interested, then please click apply or email
JOB DETAILS Job Title: Customer Assistance Coordinator Home Emergency Location of work: Office/Hybrid - Croydon Salary: £27,013.60 Bonus: £1,545 performance bonus Start date 07th May As a Home Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs. You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am to 6pm Monday - Sunday. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this You will: Handle all in and outbound calls in a helpful, polite and professional way Provide proactive solutions to our customers Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress To ensure all product and technical knowledge is applied at every opportunity Handle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English GCSE or equivalent A genuine desire to provide a high level of customer service Have the ability to effectively manage multiple cases Able to show empathy and remain calm in a pressurised environment Staff Benefits You will receive excellent training for this role as we are dedicated to Achieving Excellence Through Learning. You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. Join us. Let's care for tomorrow. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Apr 11, 2024
Full time
JOB DETAILS Job Title: Customer Assistance Coordinator Home Emergency Location of work: Office/Hybrid - Croydon Salary: £27,013.60 Bonus: £1,545 performance bonus Start date 07th May As a Home Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs. You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am to 6pm Monday - Sunday. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this You will: Handle all in and outbound calls in a helpful, polite and professional way Provide proactive solutions to our customers Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress To ensure all product and technical knowledge is applied at every opportunity Handle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English GCSE or equivalent A genuine desire to provide a high level of customer service Have the ability to effectively manage multiple cases Able to show empathy and remain calm in a pressurised environment Staff Benefits You will receive excellent training for this role as we are dedicated to Achieving Excellence Through Learning. You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. Join us. Let's care for tomorrow. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Calling all Property Repairs Coordinators! Are you interested in a 6 month contract that could lead to a permanent role? Do you have experience managing residential property repairs? If so, we want to hear from you! Moxie People have partnered with a Cardiff based Housing Association that's seeking an experienced Property Repairs Coordinator to play an integral part in providing support to the repairs and maintenance team across the Cardiff area. Key Responsibilities: Be the point of contact for planned and reactive repair works scheduling repairs with the in-house repairs teams, external contractors, plus tenants. Ensuring all compliance, risk assessments and Health documents are on file and stored Listening to customer service feedback and highlighting potential areas for improvement Take ownership of incoming contacts, to resolve as first point of contact Coordinate and process Schedule repair requests from tenants What will you bring to the role: Excellent customer care skills, with the ability to communicate effectively. Experience working in a similar maintenance, repairs or compliance role, ideally within the housing or maintenance FM sectors Capacity to start this contract in June Be able to commute to Cardiff office 5 days a week Be an excellent problem solver who takes accountability for queries. Ability to use a Teams, Power BI, Excel, Word What will you get: Salary between 27,117 per year 3-6-month contract with the possibility of extension. 35 hour working week, only 7 hours working per day 25 days annual leave + bank Holidays If you looking for that change of scenery, need a good work life balance and want to be part of a fantastic Housing association supporting the local community, please apply for this position with an up to date CV to
Apr 08, 2024
Seasonal
Calling all Property Repairs Coordinators! Are you interested in a 6 month contract that could lead to a permanent role? Do you have experience managing residential property repairs? If so, we want to hear from you! Moxie People have partnered with a Cardiff based Housing Association that's seeking an experienced Property Repairs Coordinator to play an integral part in providing support to the repairs and maintenance team across the Cardiff area. Key Responsibilities: Be the point of contact for planned and reactive repair works scheduling repairs with the in-house repairs teams, external contractors, plus tenants. Ensuring all compliance, risk assessments and Health documents are on file and stored Listening to customer service feedback and highlighting potential areas for improvement Take ownership of incoming contacts, to resolve as first point of contact Coordinate and process Schedule repair requests from tenants What will you bring to the role: Excellent customer care skills, with the ability to communicate effectively. Experience working in a similar maintenance, repairs or compliance role, ideally within the housing or maintenance FM sectors Capacity to start this contract in June Be able to commute to Cardiff office 5 days a week Be an excellent problem solver who takes accountability for queries. Ability to use a Teams, Power BI, Excel, Word What will you get: Salary between 27,117 per year 3-6-month contract with the possibility of extension. 35 hour working week, only 7 hours working per day 25 days annual leave + bank Holidays If you looking for that change of scenery, need a good work life balance and want to be part of a fantastic Housing association supporting the local community, please apply for this position with an up to date CV to
Contract Coordinator Administrator Redruth, Cornwall Immediate Start About Us: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently looking for Contract Coordinators based in Redruth, Cornwall. Day to Day: To provide admin and customer service support to a repairs and maintenance contract across Cornwall. Requirements (Skills & Qualifications): Admin related qualification beneficial Previous admin experience essential Extensive experience of using Microsoft Office programs Excel and Word essential Data inputting experience would be beneficial Experience of raising invoices, PO number and allocating project rates Experience of using CRM Excellent communication skills and expeience of delaing with customers Office based role Please apply or contact Kirsty at Build Recruitment South West for further details. We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Apr 06, 2024
Full time
Contract Coordinator Administrator Redruth, Cornwall Immediate Start About Us: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently looking for Contract Coordinators based in Redruth, Cornwall. Day to Day: To provide admin and customer service support to a repairs and maintenance contract across Cornwall. Requirements (Skills & Qualifications): Admin related qualification beneficial Previous admin experience essential Extensive experience of using Microsoft Office programs Excel and Word essential Data inputting experience would be beneficial Experience of raising invoices, PO number and allocating project rates Experience of using CRM Excellent communication skills and expeience of delaing with customers Office based role Please apply or contact Kirsty at Build Recruitment South West for further details. We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Facilities Assistant Manager We re looking for an experienced Facilities Assistant Manager to join an important charity helping vulnerable children across the world. Position: Facilities Assistant Manager Location: Milton Keynes Hours: Full-time - 36.5 hours per week Contract: Fixed Term for 5 months (1 May 2024 until 30 Sept 2024) Salary: £30,874 per annum FTE + good range of benefits Closing date: 19th April 2024 About the role: As Facilities Assistant Manager, you will deliver the day-to-day provision of quality support services at the organisation, ensuring excellence and the best value to the organisation. You will ensure Health, Safety, Welfare and Environmental Compliance in our activities, training, and empowering colleagues as necessary. You will support remote workers and those at Hubs as per service standards. You will also provide full cover for the Central Services Manager in his/her absence (Operations and People). The position is varied and interesting and, at any time during your working day you could be involved in duties from maintaining, checking, and receipting deliveries, ordering stock and stationery, managing meeting room and common area requirements, to supporting relationships with external users of our facilities and providing occasional admin support in respect of budgeting and invoice processing. You will also be expected to provide occasional reception cover. Overall, you will ensure that the support capacity you offer is well-organised, efficient, and delivered in a timely and professional way. Key areas of responsibility include: Ensure day-to-day activities pertaining to the building and building services including routine maintenance, fault reporting and rectification if appropriate, are carried out. Undertake reviews of key suppliers and contractors to ensure the organisation is getting the best value, negotiating terms where necessary and making recommendations to the Central Services Manager. Manage regular and ad hoc external contractors such as security, cleaning, and maintenance, including scope and timing of work, quality control and change requests, within our Safeguarding protocols. Monitor, review, and administer Health, Safety, Welfare and Environmental systems to maintain and improve (through training, policy change and empowerment) our performance and to ensure all legal requirements are met. Provide staff training and investigate accidents and incidents when required. Providing regular reports. Key skills required for this role: A level of education, or equivalent Good organisational and administrative skills. Track record of successful staff supervision/management. A practical, solution and service focused approach to problem solving. Knowing what can be done internally, and which contractors need to be brought in when. Good interpersonal skills with the ability to multi-task, manage contractors and respond positively to changing priorities. Communicates clearly and consistently to multiple audiences. Knowledge and experience of current FM best practices, Building Management, physical security etc. The ability to effect minor repairs within the building in an efficient manner. About the organisation: The organisation is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy they ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything they do is motivated by their faith as they strive to reflect God s unconditional love. As a child-focused organisation, they are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. The organisation is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and they shall check with your previous employers about your behaviour and conduct. They will be requesting you to complete a form known as a Statement of Conduct. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such as: Facilities, Facilities Officer, Facilities Assistant, Facilities Manager, Facilities Executive, Facilities Coordinator, Facilities Admin, Facilities Administrator, Facilities Administration, Onsite Assistant, Estates, Estates Assistant, Estates Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 04, 2024
Contractor
Facilities Assistant Manager We re looking for an experienced Facilities Assistant Manager to join an important charity helping vulnerable children across the world. Position: Facilities Assistant Manager Location: Milton Keynes Hours: Full-time - 36.5 hours per week Contract: Fixed Term for 5 months (1 May 2024 until 30 Sept 2024) Salary: £30,874 per annum FTE + good range of benefits Closing date: 19th April 2024 About the role: As Facilities Assistant Manager, you will deliver the day-to-day provision of quality support services at the organisation, ensuring excellence and the best value to the organisation. You will ensure Health, Safety, Welfare and Environmental Compliance in our activities, training, and empowering colleagues as necessary. You will support remote workers and those at Hubs as per service standards. You will also provide full cover for the Central Services Manager in his/her absence (Operations and People). The position is varied and interesting and, at any time during your working day you could be involved in duties from maintaining, checking, and receipting deliveries, ordering stock and stationery, managing meeting room and common area requirements, to supporting relationships with external users of our facilities and providing occasional admin support in respect of budgeting and invoice processing. You will also be expected to provide occasional reception cover. Overall, you will ensure that the support capacity you offer is well-organised, efficient, and delivered in a timely and professional way. Key areas of responsibility include: Ensure day-to-day activities pertaining to the building and building services including routine maintenance, fault reporting and rectification if appropriate, are carried out. Undertake reviews of key suppliers and contractors to ensure the organisation is getting the best value, negotiating terms where necessary and making recommendations to the Central Services Manager. Manage regular and ad hoc external contractors such as security, cleaning, and maintenance, including scope and timing of work, quality control and change requests, within our Safeguarding protocols. Monitor, review, and administer Health, Safety, Welfare and Environmental systems to maintain and improve (through training, policy change and empowerment) our performance and to ensure all legal requirements are met. Provide staff training and investigate accidents and incidents when required. Providing regular reports. Key skills required for this role: A level of education, or equivalent Good organisational and administrative skills. Track record of successful staff supervision/management. A practical, solution and service focused approach to problem solving. Knowing what can be done internally, and which contractors need to be brought in when. Good interpersonal skills with the ability to multi-task, manage contractors and respond positively to changing priorities. Communicates clearly and consistently to multiple audiences. Knowledge and experience of current FM best practices, Building Management, physical security etc. The ability to effect minor repairs within the building in an efficient manner. About the organisation: The organisation is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy they ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything they do is motivated by their faith as they strive to reflect God s unconditional love. As a child-focused organisation, they are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. The organisation is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and they shall check with your previous employers about your behaviour and conduct. They will be requesting you to complete a form known as a Statement of Conduct. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such as: Facilities, Facilities Officer, Facilities Assistant, Facilities Manager, Facilities Executive, Facilities Coordinator, Facilities Admin, Facilities Administrator, Facilities Administration, Onsite Assistant, Estates, Estates Assistant, Estates Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
One of our local authority clients are currently recruiting for a Voids Coordinator. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will co-ordinate the scheduling of all void Council property inspections and repairs to ensure that works are planned and delivered in line with Council procedures and to monitor and report on the progress of works, reporting to the Team Leader and working closely with the Void Clerk of Works. Duties and Responsibilities To work closely with the Voids Manager, Void Clerk of Works and Contractors to ensure the delivery of an efficient and effective repairs services for void properties. To liaise directly with team members, contractors, contractors and the Housing Team to co-ordinate the scheduling of repairs work within the Voids team. To co-ordinate various contractors at any one property to ensure all requirements are met, e.g. several contractors may require access at different times. To maintain contact with team leaders, the Clerk of Works (Voids), Operatives and contractors to ensure that voids repairs are carried out in line with plans and specifications. To assist with the monitoring of progress of voids repairs against Council procedures and standards. To produce weekly reports, analysis and statistical information as required. Verification of invoices received against work orders and any agreed contract variations. To use the range of IT systems employed across the repairs service. To co-ordinate appointments for Voids officers, liaising with contractors as necessary. To co-ordinate and manage viewings with potential residents whilst properties are with contractors which may require site visits. To provide financial administrative support to the Team Leader (Voids). The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Mar 31, 2024
Seasonal
One of our local authority clients are currently recruiting for a Voids Coordinator. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will co-ordinate the scheduling of all void Council property inspections and repairs to ensure that works are planned and delivered in line with Council procedures and to monitor and report on the progress of works, reporting to the Team Leader and working closely with the Void Clerk of Works. Duties and Responsibilities To work closely with the Voids Manager, Void Clerk of Works and Contractors to ensure the delivery of an efficient and effective repairs services for void properties. To liaise directly with team members, contractors, contractors and the Housing Team to co-ordinate the scheduling of repairs work within the Voids team. To co-ordinate various contractors at any one property to ensure all requirements are met, e.g. several contractors may require access at different times. To maintain contact with team leaders, the Clerk of Works (Voids), Operatives and contractors to ensure that voids repairs are carried out in line with plans and specifications. To assist with the monitoring of progress of voids repairs against Council procedures and standards. To produce weekly reports, analysis and statistical information as required. Verification of invoices received against work orders and any agreed contract variations. To use the range of IT systems employed across the repairs service. To co-ordinate appointments for Voids officers, liaising with contractors as necessary. To co-ordinate and manage viewings with potential residents whilst properties are with contractors which may require site visits. To provide financial administrative support to the Team Leader (Voids). The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Impact Recruitment Services
Great Houghton, Northamptonshire
Part time Office Coordinator Swan Valley, Northampton - NN4 Permanent 25 hours per week Pay: £28,000 - 30,000 pro rata Would you like an autonomous and varied role within a growing business? Do you have experience in performing various administration duties & love organising? If so, we'd like to hear from you! This client is part of the events industry, they are looking for someone who is going to organise the office and support the MD and the 40 employees within the business. As Office Coordinator you will be responsible for: Assistance and administration work for the Managing Director as required. To manage the office and implement more efficient process' & procedures. Managing the condition of the office and arrange cleaning, repairs/replacements and records. Upkeep of hardware including desks, computers, telephone systems etc and maintenance of IT asset records. Monitoring company owned vehicles, road tax, MOTs, monitoring mileage and driver licenses. Monitoring and review of company mobile phones. Petty Cash reconciliation for £ and Euros. Recruitment advertising, organising interviews, response to applicants, updating HR files for all new positions within the business. HR administration: record sickness/ absence, set up new starters. Onboarding new starters In order to be successful as the Office Coordinator you must: Have worked in a small/medium business in a varied administration role. Able to plan & prioritise Desire to implement change IT Literate - Intermediate Excel & Word skills Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. Impact Recruitment is an employment business working on behalf of our client. All responses will be managed in line with the new GDPR regulations.
Mar 31, 2024
Full time
Part time Office Coordinator Swan Valley, Northampton - NN4 Permanent 25 hours per week Pay: £28,000 - 30,000 pro rata Would you like an autonomous and varied role within a growing business? Do you have experience in performing various administration duties & love organising? If so, we'd like to hear from you! This client is part of the events industry, they are looking for someone who is going to organise the office and support the MD and the 40 employees within the business. As Office Coordinator you will be responsible for: Assistance and administration work for the Managing Director as required. To manage the office and implement more efficient process' & procedures. Managing the condition of the office and arrange cleaning, repairs/replacements and records. Upkeep of hardware including desks, computers, telephone systems etc and maintenance of IT asset records. Monitoring company owned vehicles, road tax, MOTs, monitoring mileage and driver licenses. Monitoring and review of company mobile phones. Petty Cash reconciliation for £ and Euros. Recruitment advertising, organising interviews, response to applicants, updating HR files for all new positions within the business. HR administration: record sickness/ absence, set up new starters. Onboarding new starters In order to be successful as the Office Coordinator you must: Have worked in a small/medium business in a varied administration role. Able to plan & prioritise Desire to implement change IT Literate - Intermediate Excel & Word skills Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. Impact Recruitment is an employment business working on behalf of our client. All responses will be managed in line with the new GDPR regulations.
Customer Service Coordinator Join A Growing Team! Position Type: Temp to Perm Opportunity Location: West Malling Are you passionate about delivering exceptional customer service? Do you thrive in a team environment? If you have a keen interest in the construction industry and are looking for a role where you can make a real difference, we want to hear from you! I am recruiting for a reputable local housebuilder experiencing exciting growth and are in search of a competent Customer Service Coordinator to enhance their dedicated team. This role is perfect for someone who not only excels in customer service but also has at least a basic understanding of construction terminology. Your New Role: Direct Engagement: Handle phone calls and manage emails from customers, ensuring all interactions are logged accurately in the CRM system. Issue Resolution: Determine whether a homeowner's concern is a defect requiring attention or a maintenance issue, and guide them on the next steps. Contractor Coordination: Organise contractors for defect repairs, ensure completion, and keep the CRM system updated. Internal Collaboration: Work with internal teams to address and resolve issues, maintaining high standards of customer satisfaction. Inbox Management: Stay on top of our customer service inbox, processing emails and seeing queries through to resolution. CRM Maintenance: Keep detailed records of all communications with homeowners to ensure a seamless service experience. Who You Are: You possess at least a basic understanding of construction terminology. You are adept at maintaining customer files on CRM systems. You are a fantastic team player who values collaboration. You are passionate about your role and the impact you can have. Your communication skills are second to none, and you pay great attention to detail. Why Join Us? This is more than just a job; it's an opportunity to grow with a team that is as dedicated to your development as they are to their customers' happiness. The employer offer a supportive work environment where your contributions are truly valued. Located in the vibrant town of West Malling, the office is at the heart of our clients operations. If you are ready to take on this rewarding role and join an expanding team, apply today! At AS Solutions, we're passionate about fostering a supportive environment where talented individuals can grow, innovate, and make a lasting impact. We are committed to our clients and our candidates.
Mar 28, 2024
Full time
Customer Service Coordinator Join A Growing Team! Position Type: Temp to Perm Opportunity Location: West Malling Are you passionate about delivering exceptional customer service? Do you thrive in a team environment? If you have a keen interest in the construction industry and are looking for a role where you can make a real difference, we want to hear from you! I am recruiting for a reputable local housebuilder experiencing exciting growth and are in search of a competent Customer Service Coordinator to enhance their dedicated team. This role is perfect for someone who not only excels in customer service but also has at least a basic understanding of construction terminology. Your New Role: Direct Engagement: Handle phone calls and manage emails from customers, ensuring all interactions are logged accurately in the CRM system. Issue Resolution: Determine whether a homeowner's concern is a defect requiring attention or a maintenance issue, and guide them on the next steps. Contractor Coordination: Organise contractors for defect repairs, ensure completion, and keep the CRM system updated. Internal Collaboration: Work with internal teams to address and resolve issues, maintaining high standards of customer satisfaction. Inbox Management: Stay on top of our customer service inbox, processing emails and seeing queries through to resolution. CRM Maintenance: Keep detailed records of all communications with homeowners to ensure a seamless service experience. Who You Are: You possess at least a basic understanding of construction terminology. You are adept at maintaining customer files on CRM systems. You are a fantastic team player who values collaboration. You are passionate about your role and the impact you can have. Your communication skills are second to none, and you pay great attention to detail. Why Join Us? This is more than just a job; it's an opportunity to grow with a team that is as dedicated to your development as they are to their customers' happiness. The employer offer a supportive work environment where your contributions are truly valued. Located in the vibrant town of West Malling, the office is at the heart of our clients operations. If you are ready to take on this rewarding role and join an expanding team, apply today! At AS Solutions, we're passionate about fostering a supportive environment where talented individuals can grow, innovate, and make a lasting impact. We are committed to our clients and our candidates.
Job Title: Order Service Advisor Location: Chester Salary: Competitive Job Type: Permanent, Full Time Working Hours: Monday to Friday 8.30am - 4.30pm Widex is one of the world's leading manufacturers of hearing aids. Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology. Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries, and the company employs over 4,000 people worldwide. About the Role: The purpose of this role is to support the operations function by handling new orders, repairs, and credit returns. We must ensure they are processed efficiently and correctly providing excellent customer service through correct order placement, processing and dispatching of all hearing aid and accessory orders. Key Responsibilities: To be responsible for creating and processing Widex new orders and repairs ensuring industry leading quality through efficiency and attention to detail, ready for shipping for Widex UK and Ireland, part of the WS Audiology Group Creating sales orders and return orders and identifying the correct order process route Checking all order data is entered correctly Liaising with all internal teams for any order queries Receiving stock for local warehousing Picking stock from the Warehouse to fulfil repair orders Completing hearing aid programming Receiving and sorting orders from the European Manufacturing and Distribution Center based in Poland ensuring the finished goods match the sales orders Any other duties compatible with the requirements of the post subject to the direction of the Management About You: Previous work experience in an Operations/Logistics environment desirable Previous experience of service and repair processes beneficial Self-motivated and self-quality managed essential Exceptionally high level of attention to detail essential Strong IT literacy skills: Microsoft packages from Office to ERP systems including CRM. Excellent interpersonal skills with all internal and external customers Benefits: Competitive salary dependent on experience Annual company bonus approximately 10% of annual salary Generous pension scheme - up to 10% matched contribution 26 days holiday plus bank holidays Above average Life Assurance Free Parking Enhanced Employee Assistance Programme This position is required to be office based due to the requirements of the role and interaction with the wider team Please click on the APPLY button to send your CV and Cover letter for this role. Candidates with experience of; Customer Service Representative, Order Processing Specialist, Service Coordinator, Customer Support Associate, Order Fulfilment Specialist, Sales Support Representative, Order Management Coordinator, Client Service Advisor, Customer Care Coordinator, Sales Order Specialist, Service Order Coordinator, Order Entry Specialist, Customer Service Coordinator, Order Processing Coordinator, Service Desk Advisor will be considered for this role.
Mar 26, 2024
Full time
Job Title: Order Service Advisor Location: Chester Salary: Competitive Job Type: Permanent, Full Time Working Hours: Monday to Friday 8.30am - 4.30pm Widex is one of the world's leading manufacturers of hearing aids. Our mission is to provide the best hearing aids and the best customer services. We enable people to connect and communicate easily by developing the most advanced and user-friendly hearing aid technology. Widex is a family-owned company founded in Denmark in 1956. Widex hearing aids are sold in more than 100 countries, and the company employs over 4,000 people worldwide. About the Role: The purpose of this role is to support the operations function by handling new orders, repairs, and credit returns. We must ensure they are processed efficiently and correctly providing excellent customer service through correct order placement, processing and dispatching of all hearing aid and accessory orders. Key Responsibilities: To be responsible for creating and processing Widex new orders and repairs ensuring industry leading quality through efficiency and attention to detail, ready for shipping for Widex UK and Ireland, part of the WS Audiology Group Creating sales orders and return orders and identifying the correct order process route Checking all order data is entered correctly Liaising with all internal teams for any order queries Receiving stock for local warehousing Picking stock from the Warehouse to fulfil repair orders Completing hearing aid programming Receiving and sorting orders from the European Manufacturing and Distribution Center based in Poland ensuring the finished goods match the sales orders Any other duties compatible with the requirements of the post subject to the direction of the Management About You: Previous work experience in an Operations/Logistics environment desirable Previous experience of service and repair processes beneficial Self-motivated and self-quality managed essential Exceptionally high level of attention to detail essential Strong IT literacy skills: Microsoft packages from Office to ERP systems including CRM. Excellent interpersonal skills with all internal and external customers Benefits: Competitive salary dependent on experience Annual company bonus approximately 10% of annual salary Generous pension scheme - up to 10% matched contribution 26 days holiday plus bank holidays Above average Life Assurance Free Parking Enhanced Employee Assistance Programme This position is required to be office based due to the requirements of the role and interaction with the wider team Please click on the APPLY button to send your CV and Cover letter for this role. Candidates with experience of; Customer Service Representative, Order Processing Specialist, Service Coordinator, Customer Support Associate, Order Fulfilment Specialist, Sales Support Representative, Order Management Coordinator, Client Service Advisor, Customer Care Coordinator, Sales Order Specialist, Service Order Coordinator, Order Entry Specialist, Customer Service Coordinator, Order Processing Coordinator, Service Desk Advisor will be considered for this role.
Hiring due to a period of extended growth Are you currently on the lookout for a fast-paced Administration role within a busy Transport team? Would you be excited by the prospect of joining a financially secure industry leader who are people focused and continuing to grow in the current climate? Perhaps you already have experience in coordinating fleet management, vehicle compliance or transport administration/compliance or planning and are looking for a new challenge? This role would be well suited to individuals with a keen attention to detail who are flexible, organised use to working in a fast-paced environment. Job Type: Full-Time Permanent Job Title: Transport Administrator Salary: 26k-28k Hours: Monday to Friday (7:00 - 16:30) Location: Office based - Crawley Role Responsibilities: Being the first contact to support drivers with technical and breakdown issues A methodical approach, combined with a keen eye for detail, to arrange timely safety inspections and MOT bookings, which observe the conditions of our Operator Licence. Computer literacy in the comprehensive use of Excel, Outlook and Word. Data input on the internal fleet management software, for which training will be given. Cost control and authorisation of vehicle repairs not covered within our servicing contracts. Ad hoc duties within the Transport team. Desirable: Attention to detail - compliance or experience with legislation or important data Previous experience in Logistics, Transport or Fleet Management Experience in scheduling materials Good geographical knowledge or scheduling/ route planning experience Full UK drivers license due to nature of the role and the travel required (Essential) Ability to manage your own time and to use your initiative Flexible nature and strong work ethic
Dec 17, 2022
Full time
Hiring due to a period of extended growth Are you currently on the lookout for a fast-paced Administration role within a busy Transport team? Would you be excited by the prospect of joining a financially secure industry leader who are people focused and continuing to grow in the current climate? Perhaps you already have experience in coordinating fleet management, vehicle compliance or transport administration/compliance or planning and are looking for a new challenge? This role would be well suited to individuals with a keen attention to detail who are flexible, organised use to working in a fast-paced environment. Job Type: Full-Time Permanent Job Title: Transport Administrator Salary: 26k-28k Hours: Monday to Friday (7:00 - 16:30) Location: Office based - Crawley Role Responsibilities: Being the first contact to support drivers with technical and breakdown issues A methodical approach, combined with a keen eye for detail, to arrange timely safety inspections and MOT bookings, which observe the conditions of our Operator Licence. Computer literacy in the comprehensive use of Excel, Outlook and Word. Data input on the internal fleet management software, for which training will be given. Cost control and authorisation of vehicle repairs not covered within our servicing contracts. Ad hoc duties within the Transport team. Desirable: Attention to detail - compliance or experience with legislation or important data Previous experience in Logistics, Transport or Fleet Management Experience in scheduling materials Good geographical knowledge or scheduling/ route planning experience Full UK drivers license due to nature of the role and the travel required (Essential) Ability to manage your own time and to use your initiative Flexible nature and strong work ethic