Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Apr 20, 2024
Full time
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Service Desk Analyst Permanent Role Pay: 28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: 28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 20, 2024
Full time
Service Desk Analyst Permanent Role Pay: 28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: 28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
1st/2nd Line Engineer Salary : Up to 30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
Apr 20, 2024
Full time
1st/2nd Line Engineer Salary : Up to 30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
Apr 20, 2024
Full time
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Apr 20, 2024
Full time
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services.You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on.Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 20, 2024
Full time
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services.You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on.Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 20, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Apr 19, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 19, 2024
Full time
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: IT Support Engineer Location: Tewkesbury, Gloucestershire Role Type: Full time / Permanent The role You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at 37 hours per week and will be based in Tewkesbury. Essential experience of the IT Support Specialist: We are ultimately looking for someone with a passion for I.T who is enthusiastic and eager to learn and we will provide the necessary training for the right applicant. However, experience in the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving / troubleshooting Qualifications for the IT Support Specialist: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national who is able to satisfy Ministry of Defence security requirement. The successful candidate will be required to undergo a security clearance and must be a British national. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 19, 2024
Full time
Job Title: IT Support Engineer Location: Tewkesbury, Gloucestershire Role Type: Full time / Permanent The role You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at 37 hours per week and will be based in Tewkesbury. Essential experience of the IT Support Specialist: We are ultimately looking for someone with a passion for I.T who is enthusiastic and eager to learn and we will provide the necessary training for the right applicant. However, experience in the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving / troubleshooting Qualifications for the IT Support Specialist: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national who is able to satisfy Ministry of Defence security requirement. The successful candidate will be required to undergo a security clearance and must be a British national. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 19, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
Apr 18, 2024
Full time
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS / Switching and Firewalls SDWAN technologies and WAN O365 Intune / SharePoint MS Power Shell IaaS / Paas/ SaaS / IaaC System Monitoring Database Support and Power platform
Apr 18, 2024
Full time
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS / Switching and Firewalls SDWAN technologies and WAN O365 Intune / SharePoint MS Power Shell IaaS / Paas/ SaaS / IaaC System Monitoring Database Support and Power platform
Job Title: IT Support Engineer Location: Tewkesbury, Gloucestershire Role Type: Full time / Permanent The role You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at 37 hours per week and will be based in Tewkesbury. Essential experience of the IT Support Specialist: We are ultimately looking for someone with a passion for I.T who is enthusiastic and eager to learn and we will provide the necessary training for the right applicant. However, experience in the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving / troubleshooting Qualifications for the IT Support Specialist: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national who is able to satisfy Ministry of Defence security requirement. The successful candidate will be required to undergo a security clearance and must be a British national. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 18, 2024
Full time
Job Title: IT Support Engineer Location: Tewkesbury, Gloucestershire Role Type: Full time / Permanent The role You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. This role is full time and permanent at 37 hours per week and will be based in Tewkesbury. Essential experience of the IT Support Specialist: We are ultimately looking for someone with a passion for I.T who is enthusiastic and eager to learn and we will provide the necessary training for the right applicant. However, experience in the below would be beneficiary: Linux administration Virtualisation management (VMWare) Windows administration Active Directory and authentication administration System data flow ITIL service manager ITIL asset manager Problem solving / troubleshooting Qualifications for the IT Support Specialist: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national who is able to satisfy Ministry of Defence security requirement. The successful candidate will be required to undergo a security clearance and must be a British national. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 18, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer Key Responsibilities: Handle 1st Line escalations and provide timely resolution to technical issues. Troubleshoot and resolve hardware and software problems on client systems. Collaborate with 1st Line Support Engineers to enhance their skills and knowledge. Design, implement, and maintain firewall configurations to ensure network security. Provide excellent customer service and maintain strong client relationships. Document support processes, configurations, and issue resolutions. Stay current with industry trends and advancements in technology. Qualifications: Proven experience as a 2nd Line Support Engineer or similar role. Strong expertise in handling 1st Line escalations and providing effective solutions. In-depth knowledge of firewall configurations and network security. Proficient in diagnosing and resolving hardware and software issues. Excellent communication and interpersonal skills. Relevant certifications (e.g., CompTIA Security+, Cisco Certified Network Associate) would be a plus. Ability to work collaboratively in a team environment. Benefits: Competitive salary commensurate with experience. Health, dental, and vision insurance. Professional development opportunities. Flexible work hours. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
2nd Line Support Engineer Key Responsibilities: Handle 1st Line escalations and provide timely resolution to technical issues. Troubleshoot and resolve hardware and software problems on client systems. Collaborate with 1st Line Support Engineers to enhance their skills and knowledge. Design, implement, and maintain firewall configurations to ensure network security. Provide excellent customer service and maintain strong client relationships. Document support processes, configurations, and issue resolutions. Stay current with industry trends and advancements in technology. Qualifications: Proven experience as a 2nd Line Support Engineer or similar role. Strong expertise in handling 1st Line escalations and providing effective solutions. In-depth knowledge of firewall configurations and network security. Proficient in diagnosing and resolving hardware and software issues. Excellent communication and interpersonal skills. Relevant certifications (e.g., CompTIA Security+, Cisco Certified Network Associate) would be a plus. Ability to work collaboratively in a team environment. Benefits: Competitive salary commensurate with experience. Health, dental, and vision insurance. Professional development opportunities. Flexible work hours. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 18, 2024
Full time
This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license