2nd Line - Team Lead

ASAP Fast Track Management Exposure Hybrid Working Fantastic Salary Great Company Culture

Your new company

My client is a well respected Tech firm based in Chippenham, who has clients all over the UK. It is one of the first start ups in Wiltshire and is offering a very exciting opportunity for someone who has experience working within a 2nd line support role to lead their service desk team.

Your new role

Your time will be divided between escalation from 1st/2nd Line Support, coaching and
managing technicians (and apprentices), delivering hands on technical support,
holding 1-2-1 meetings (including appraisals), work prioritisation, distribution and
performance management, and improving the way we work.

What you'll need to succeed

. Customer service experience
. Knowledge of server roles (AD DS, DNS, DHCP etc)
. Experience with Windows server 2012, 2016 & 2019
. Experience with Microsoft Windows 7 - 11
. Understanding of WiFi technologies
. Knowledge of network topologies, Routers & managed Switches
. Good personal skills

What you'll get in return
. Fantastic Salary
. Hybrid Working
. Good Company Benefits
. Fast Track Management Exposure

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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