ITSM Tooling & Standards Manager

  • Dyson
  • Malmesbury, Wiltshire
  • Dec 16, 2022
Full time I.T. & Communications

Job Description

About us

Dyson is a global technology enterprise. At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. In the same way that Dyson engineers' better technology to solve problems others ignore, Global IT transforms the way Dyson does business through pioneering IT services and systems.

Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world class team. A team who is strategic, enabling business acceleration, growth and success.

The IT team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development, Corporate and many others.

The role

At Dyson we 've created a new Service Management team. Joining this team and reporting to the Service Transition Lead, this is a new and unique role where you'll be responsible for taking ownership of, and ensuring that all ITSM systems and related tools/solutions are fit for purpose, aligned, effective and meet Dyson IT's objectives.

Key responsibilities will include:

Reviewing current toolsets as well as business, technical and financial factors to build your ITSM tooling strategy.
Leading on and supporting ITSM systems, tools and solution development initiatives.
Identifying continual service improvement initiatives related to ITSM systems and tools.
Leading the strategy, management and alignment to ITSM tooling concepts and behaviours collaborating on global standards that include service specific requirements.
Identifying opportunities that enable increased tooling maturity and compliance efforts.
Working closely with peers across Dyson IT to drive alignment and integration with complimentary products and processes.
Working in conjunction with all ITSM process owners to ensure their processes are supported by tooling platforms and can continuously improve.
Engaging with the Tooling industry to gain competitive and regulatory intelligence to help build excellence and best practice in our tooling governance and process initiatives.
About you

This is a unique, standalone role where you'll need in-depth tooling expertise and ideally, you'll have managed an application as a Product Owner. You'll also have a deep understanding of how IT operates, what kind of processes are needed to support its functioning and how this is to be translated into our portfolio of ITSM tools.

Other key requirements include:

Experience in ITSM tooling such as ServiceNow or similar.
Ability to work independently and a high level of initiative
Exceptional communication skills and commercial acumen
Strong leadership skills and a team player
Excellent attention to detail i.e., identifying gaps in processes
Quality focused, flexible and able to work in very fast-paced, ever-changing environment
ITIL trained

This exciting new role would suit an array of previous or current job titles, such as: Application Support Analyst, Software Support Engineer, Business Analyst, Operation Tooling Engineer or Application Support Engineer.

In this role you can be based either at our state-of-the-art technology campus in Malmesbury, Wiltshire or our office in Bristol City Centre.

Benefits

Financial

Performance-related bonus scheme
Competitive pension scheme
Life assurance and income protection
Discounts on Dyson machines

Lifestyle

Free bus travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon
27 days' holiday (plus public holidays)
Ability to purchase additional holidays
Free parking on-site (excluding Bristol)
On-site hair salon, sports centre and gym - all free
Free lunch and free, (unlimited) hot drinks and fruit
Free on-site Lifestyle Assist service (concierge)
Electric vehicle salary sacrifice scheme

Health & Wellbeing

Private medical insurance
Dental insurance
Health Assessments
Employee Assistance Programme
Free GP service (both on-site and digital)
Free gym, fitness classes and wellbeing centre on-site
Fertility treatment and menopause support