Online Learning Coordinator

  • QA
  • Dec 15, 2022
Contractor Administration

Job Description

Online Learning Coordinator
Fully Remote (But first day in either London, Birmingham, or Manchester)
This is a Fixed Term Contract ending in May 2023 for Maternity-Cover
30 Hours per Week: Mon, Wed, Thurs, Fri 9.00 to 5.30pm

About QA:
QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes, University programmes and apprenticeships. We play a key role in tackling the UK's alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages.

To cover one of the team's maternity-leave, we have a fixed-term-contract (until May 2023) vacancy for an Online Learning Coordinator to join our market leading Online Operations team.

About the Position:
You'll offer administrative support for the Live Online Webex/Teams sessions delivered by the Academic Team

You'll set up the sessions for the students, create the link from our Scheduling Team, and you'll upload that link into the scheduling database. You'll also be there, via email, telephone, and Teams/Webex, to answer any queries that either students or staff have around scheduling or technical issues.

This role would be a great fit if you're a team-player with a great grasp of IT and are a confident MS Applications user.

Key Responsibilities:

  • Create Live online Virtual sessions in WebEx / Teams
  • Create and send joining instruction emails for Virtual Sessions
  • Perform pre-course technical tests with Students / Learners
  • Download, convert and send course recordings
  • Respond to Student/Learner queries by phone or email
  • Provide 1st level technical support to students/Learners
  • Provide reports on platform usage, attendance and feedback
  • forms on demand
  • Liaise with internal teams
  • Support lecturers/tutors by sending administrative documents
  • Support Lecturers/tutors with WebEx account queries
  • Co-host some Virtual courses as requested
  • Liaise with Learning and Teaching team to produce materials
  • and demos for Virtual learning delivery

You will be responsible for ensuring that all courses are set-up a month in advance, and also responding to any Student/Learner queries within six hours.

About You:

  • Experience of administering Learning Management Systems, CRM systems or similar is desirable but not essential
  • Experience in a customer-focused, business to Customer Environment is definitely a must-have!
  • If you have a knowledge of training operations and delivery platforms such as WebEx / MS Teams, then so much the better!
  • And you'll need to be completely comfortable working full remotely within the UK.

What We'll Do For You!
Our salaries are competitive and will be discussed as part of the recruitment process. We're offering you the following strong benefits package:

  • 27 days holiday plus ability to purchase 5 more days (pro-rata system)
  • 3 days a year fully paid training,
  • 2 days a year paid charity volunteering
  • Medicash (healthcare moneyback scheme)
  • Overtime paid for any existing hours above your contract
  • £500 referral scheme
  • A superb Gymflex scheme
  • Our own BenefitsHub to receive loads of discounts

This role could become permanent but is being advertised exclusively as a Fixed-term-Contract until May 2023.

You'll instantly become welcomed into the team and at QA, we celebrate our diversity and have won numerous awards that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we'll set you up with a buddy to help get you settled in from day one.

As a market leader in training, we know a few things about learning & development! You'll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.