A great opportunity has become available for a reliable and skilled Resident Liaison Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Woking, you will join them on a full-time, permanentbasis (32-40 hours per week), and in return, the Resident Liaison Officer will receive a competitive salary of £28,000 - £30,000 per annum pro rata and excellent benefits.
The company is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
With a focus on delivering exceptional service to their clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.
Company values
The company take pride in everything they do - Which means they expect all their employees to:
- Present a professional appearance at all times
- Keep your vehicle clean and tidy at all times
- Keep your work area safe, tidy and well organised
- Deliver a high standard of work at all times
Integrity, built-in
Company Benefits:
- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- A flexible scheme to buy or sell up to 5 days of annual leave per year
- Company sick pay after probation
- Life Insurance
- Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Childcare voucher scheme
- Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
- Employee Assistance Programme to support all staff
- Full uniform and safety equipment is provided
- Access to a tool loan for all trade staff
- Refer a Friend scheme
Key responsibilities as the Resident Liaison Officer will include:
- Be the first point of contact for job queries and ensure that they are actioned in a timely manner
- Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area
- Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution
- Support the office team during peaks in demand with emails and general queries
- Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptations with effective and prompt communication
- Organise Consultation Evening with tenant groups, record attendees and take minutes of meetings
- Collect and collate client/resident satisfaction feedback and report on trends and improvement ideas
What the company are looking for in their Resident Liaison Officer:
- GSCE or equivalent grade C or above in English
- Relevant qualification in Business Administration or Customer Service (Advantageous)
- Ideally have a full driving licence
- Experience working in an Operations Centre of a Building Maintenance Contract
- Experience of working as a Resident Liaison Officer
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertake by each trade group.
- Good geographical understanding of the Woking area
If you feel you have the skills and experience to become our clients Resident Liaison Officer then please click "apply" now - We'd love to hear from you!
The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association.
It is a further requirement that all staff must pass a DBS check.