Commercial Operations Analyst

Role: Commercial Operations Analyst

Function: Decision Science

Location: Dunstable we have a fantastic hybrid working environment, you'll need to be in the office at least 2 days per week but the rest of your week can be flexible to what works best for you and your role.

Type of role: Permanent

Whitbread are growing their decision science team and are expanding into the commercial space - we are looking for a Commercial Operations Analyst to come on board and act as a key operational interface between our Commercial and Hotel Operations teams and the commercial operating systems that enable effective pricing and inventory management of hotel rooms.

Inside the role:

• Enable the Trading team to quickly and safely implement change in pricing and parameter setup within our pricing systems
• Support the Sales & Distribution team by amending or loading new rates into our hotel management system for distribution to our B2B customers
• Support implementation of planned changes in inventory, including new openings, extensions, refurbs and changes in room types/configuration
• Implement unplanned changes in inventory setup and availability to support hotel operations
• Proactively identify and react to opportunities to improve enforcement of rate class T&Cs, helping to drive revenue quality through reduced cancellation rates
• Support implementation of changes to reservations, either individually or through batch/scripted processes
• Apply changes in configuration (parameters, rules etc) within the Hotel Management System to enable accurate application of commercial strategy/tactics

We're open to you:

• Experience in handling and manipulating large quantities of data
• Building and applying systematic error checking processes
• Keen curiosity
• Effective stakeholder management
• Experience with MS Office
• Intermediate MS Excel user

We're 1,200 hotels and restaurants in the UK, Germany and the UAE, but we're more than that. We're the 35,000 people supporting our brands every day. The ones sourcing the nation's favourite breakfast, plating up family favourites, and the great night's sleep guaranteed people. We're also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it's the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We're a constant in a changing world, and we'd love you to join us. Bring your energy, ideas and sense of fun, we're waiting and so are our brands.

In return, we will offer you:

• An annual Whitbread performance incentive worth up to 10% of base salary
• An optional contributory pension matched up to 10%
• Individual / Family BUPA healthcare
• Up to 60% discount on Premier Inn stays and a regular 25% discount in our Restaurant brands
• Access to Whitbread's Save As You Earn scheme, with a fantastic 20% discount on Whitbread shares
• Recognition for service anniversaries, starting from 1 year
• Access to a range of discounts from everyday brands
• Charity donations through our Give and Match and Raise and Match schemes
• A collaborative work culture that focuses on enabling your success and continuing your personal development
• Hybrid working and a genuine flexible working policy