Chatbot Principal Engineer (Node.js / IBM Watson)

Location:

Primary location: London

We can also accept applications from candidates based in Bristol.

Salary:

London: approximately £90,000

Bristol: approximately £80,000

Benefits also include:

• Annual personal bonus percentage;

• Employer pension contribution (up to 15%);

• 4% flexible cash pot;

• private medical insurance, and;

• 30 days holiday plus bank holidays;

We offer flexible working hours around the 9-5 and are a very family friendly company.

Please also note, that we are expecting further pay increased for LBG employees from July 2023.

About the team

In Intelligent Automation we are committed to the mission of automating the routine whilst supercharging our understanding, to deliver a seamless experience for our customers and colleagues. We're a diverse group of people. Software Engineers, Robotics Specialists, Cognitive Developers, Data Scientists, Conversation Designers, Natural Language Engineers and many more. We come from a variety of backgrounds across the globe, but we all share in the vision of the untapped potential of human and machine intelligence.

Cognitive Natural Language systems are a channel that mimic human interaction to help scale and augment human expertise, bringing information to customers and colleagues in a timely, natural and useable way - for example, Virtual Assistant chat bots for Customer Service use cases. By pairing smart people with smart machines, we build conversational interfaces (text or voice) which not only assist our customers and colleagues but also undertake tasks for them. However, our aspirations and roadmap, are keen to take this proposition much further.

About the role

This is a technical leadership role and will blend both deep domain and technical expertise with a passion for influencing the strategy of Cognitive Engineering (using IBM Watson) in the bank.

• You'll be responsible for the tooling, architecture, and infrastructure of the bank's Conversational AI platforms, some of which are already hosted in the public cloud.

• You'll help develop the bank's future strategy in Conversational AI

• You'll be an advocate for Cognitive Engineering, providing a voice to engineers within your teams, identifying and supporting colleagues in the resolution of impediments and issues

• You'll develop a sound understanding of the bank's customer journeys and how we can enhance them through bot-instigated chats

About you

At LBG, we value diversity of thought and experience, and as such, we would welcome applications from a range of backgrounds. As a minimum to be considered and be successful in this role however, you will need to demonstrate:

• Excellent Node.js skills (Node.js should be your primary coding language);

• Full Stack experience including JavaScript frameworks (React);

• Hands-on engineering experience in Cognitive Engineering as well as Conversation Design (ideally using IBM Watson);

• Experience in Cloud logging management: Azure

• Experience with agile development methods & tooling

• Experience of using modern software development toolsets including DevOps, Continuous Integration and Delivery

• Knowledge of Azure DevOps pipelines (with nexus, sonareqube)

• Experience with Jenkins (including Jenkins Groovy, JobDSL and Pipeline DSL);

• Experience with containers at scale (e.g. AKS/EKS, Docker, Kubernetes, Istio, Helm etc.);

• Experiences and understanding of Microservices / service mesh, reverse proxy and API Gateways.

About Lloyds Banking Group

As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first and achieve our vision of being the best bank for our customers.

We're committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve - where all our colleagues can be themselves and succeed on merit.

What support will I get and how will my career grow?

As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve a rewarding and exciting career.

Our engineering community in Bristol is growing rapidly, which will naturally present lots of career opportunities.

Join us and be part of an inclusive, values-based culture passionate about making a difference.

Together we make it possible.