Student Services Advisor

  • Fill My Vacancy
  • Dec 10, 2022
Full time Administration

Job Description

Our client was founded in 1964 and since then, over 1.6 million students have participated in their educational and cultural exchange programs. Typically over 6,000 American college students study abroad each year with them- approximately 2,000 of these are on customized, faculty-led programs and approximately 4,000 study at local universities in Asia,Australia, Europe, Africa and the Americas.

Job Summary/Main Purpose

They have a vacancy for a Student Services Advisor in its London office. Your job will be to work as part of a team assisting U.S undergraduate college students and their professors as they live andlearn on Study Abroad programmes.

As an Student Advisor you will arrange cultural activities, excursions, class field trips, as well as assist the students with day to day living in their new home, ensuring effective planning and delivery of their programmes. This position would suit a recent graduate who has an interest in international education and ideally who studied abroad. If you are enthusiastic, enjoy meeting people and want to work with students, then please read on:


  • To participate in a team of on-site student and academic services staff to deliver support services,health and safety information, a cultural programme, adjunct courses, counselling/advice andhousing services to visiting U.S students.
  • To be available to handle specific personal problems and concerns of individual students as theyarise.
  • To provide emergency cover for students with the aid of a duty mobile telephone as part of a team.
  • Under the supervision of the Head of Student Services, to assist in the planning of upcoming programmes - booking guides, coaches, organising fieldtrips, housing, classrooms, and other programme components as required.
  • To assist in the preparation of social and cultural activities and general forward planning forprogrammes.
  • To assist in welcoming, and meeting with, U.S. campus administrators during site visits.
  • Occasional evening duties and weekend work (cultural events, going on academic and culturalexcursions, welcome receptions, extended office hours). This will require working extended hoursvia a flexi-time arrangement.
  • Create social media content to promote their programs
  • This position is live out but may be available with free company-provided accommodation in ashared student residence in central London if preferred. In return for housing, the successfulapplicant will be expected to help supervise the residence.
  • Any other duties as required.

Performance Indicators

  • To achieve at least 90% excellent and good combined in all categories under control of the Resident Director on student evaluation forms.
  • To achieve positive feedback from programme faculty and U.S. co-ordinators.
  • To complete assigned tasks within the allotted timeframes.

Skills Required

  • Good interpersonal skills and a confident and helpful manner to relate to U.S. faculty and studentsin a customer service role.
  • A degree or equivalent, preferably with time spent living/studying abroad.
  • Numeracy and ability to maintain records of expenditure.
  • Pride in work; flexibility; ability to work as part of a team, to be able to prioritise and meetdeadlines.
  • A working knowledge of Social Media platforms.
  • Good organisational and administrative skills.
  • Interest in working in the study abroad field.
  • Proficiency with Microsoft office programs

The application deadline is December 23, 2022 with interviews to be held on a rolling basis.

Applicants must be able to provide documentary evidence of their eligibility to work in the UK.

They are committed to building and sustaining an inclusive, diverse, and equitable working and learning environment for all students, staff, and faculty and they are proud to be an equal opportunity employer.

All qualified applicants are encouraged to apply and willreceive equal consideration for employment without regard to race, colour, religion or belief, sex or gender, gender identity or expression, sexual orientation, marital or civil partner status, pregnancy or maternity, nationality, ethnic or national origin, genetics, disability, age, or veteran status. They make recruitment decisions based on applicants' skills, experience and knowledge, and ensure all applicants are treated equitably.