Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £16.30Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're a suitable candidate, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 29, 2024
Full time
Location - Hampton, PeterboroughPay - £16.30Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're a suitable candidate, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
1st & 2nd Line Support Engineer, Service Desk, Desktop 2nd line, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft Sharepoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Mar 28, 2024
Full time
1st & 2nd Line Support Engineer, Service Desk, Desktop 2nd line, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft Sharepoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Mar 28, 2024
Full time
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all of the above - you will thrive in our mutually supportive technical environment in Dorset. If this sounds like the opportunity you've been looking for and you have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining us) read on to see if you could be a fit. You're an experienced, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 This role requires the following National security vetting: Baseline Personnel Security Standard (BPSS)National security vetting: Security Check (SC) For more details around those requirements and to see if you are eligible, please follow this link . Click here for the package of benefits that comes with this role. Hit that apply button. If your CV isn't up to date, not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
Mar 28, 2024
Full time
Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all of the above - you will thrive in our mutually supportive technical environment in Dorset. If this sounds like the opportunity you've been looking for and you have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining us) read on to see if you could be a fit. You're an experienced, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 This role requires the following National security vetting: Baseline Personnel Security Standard (BPSS)National security vetting: Security Check (SC) For more details around those requirements and to see if you are eligible, please follow this link . Click here for the package of benefits that comes with this role. Hit that apply button. If your CV isn't up to date, not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer. You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 Benefits Click here for the list of benefits. Hit the apply button to easily share your details with us and we promise to respond quickly.
Mar 28, 2024
Full time
Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer. You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 Benefits Click here for the list of benefits. Hit the apply button to easily share your details with us and we promise to respond quickly.
DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in Brighton. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: Brighton. This role is not a remote opportunity. Paying up to £32,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
Mar 28, 2024
Full time
DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in Brighton. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: Brighton. This role is not a remote opportunity. Paying up to £32,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
Salary 25,000 - 30,000 GBP per year Requirements: - Key Responsibilities of the Technical Engineer (2nd line): Provide efficient and effective 2nd line technical support to internal users and clients via phone, email, and in-person. Diagnose and troubleshoot complex IT issues related to software, hardware, network, and infrastructure. Escalate unresolved issues to the appropriate teams or vendors and follow up to ensure timely resolution. Document all support activities, including troubleshooting steps, resolutions, and system configurations. Assist in the deployment and configuration of new hardware, software, and systems. Responsibilities: - Maintain and update IT inventory, including hardware, software licenses, and equipment documentation. Collaborate with other IT teams to identify recurring issues and recommend long-term solutions to improve system performance and reliability. Stay current with industry trends, technologies, and best practices to continuously enhance technical skills and knowledge. There will be occasional on call hours, 1-4 weeks supported by a substantial payment. Technologies: - Microsoft 365 - Azure - Microsoft Power Platform - Microsoft Dynamics 365 CRM More: Techsol Group are an experienced IT solutions and MSP provider that has been delivering IT excellence for over 25 years. We are a business that places our customers first, ensuring they receive the best quality technologies that meet business needs. With a highly experienced team, we are a company that values integrity, respect, knowledge, and well-being. Due to our continued success and ever-growing customer base, we are looking to immediately appoint Technical Engineers (2nd line). As a Technical IT support Engineer - 2nd Line, you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT/Helpdesk issues. Working closely with the IT services team, you will diagnose and troubleshoot software and hardware problems, escalate issues as necessary, and ensure timely resolution to minimise downtime and disruption to operations.
Mar 28, 2024
Full time
Salary 25,000 - 30,000 GBP per year Requirements: - Key Responsibilities of the Technical Engineer (2nd line): Provide efficient and effective 2nd line technical support to internal users and clients via phone, email, and in-person. Diagnose and troubleshoot complex IT issues related to software, hardware, network, and infrastructure. Escalate unresolved issues to the appropriate teams or vendors and follow up to ensure timely resolution. Document all support activities, including troubleshooting steps, resolutions, and system configurations. Assist in the deployment and configuration of new hardware, software, and systems. Responsibilities: - Maintain and update IT inventory, including hardware, software licenses, and equipment documentation. Collaborate with other IT teams to identify recurring issues and recommend long-term solutions to improve system performance and reliability. Stay current with industry trends, technologies, and best practices to continuously enhance technical skills and knowledge. There will be occasional on call hours, 1-4 weeks supported by a substantial payment. Technologies: - Microsoft 365 - Azure - Microsoft Power Platform - Microsoft Dynamics 365 CRM More: Techsol Group are an experienced IT solutions and MSP provider that has been delivering IT excellence for over 25 years. We are a business that places our customers first, ensuring they receive the best quality technologies that meet business needs. With a highly experienced team, we are a company that values integrity, respect, knowledge, and well-being. Due to our continued success and ever-growing customer base, we are looking to immediately appoint Technical Engineers (2nd line). As a Technical IT support Engineer - 2nd Line, you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT/Helpdesk issues. Working closely with the IT services team, you will diagnose and troubleshoot software and hardware problems, escalate issues as necessary, and ensure timely resolution to minimise downtime and disruption to operations.
An exciting opportunity for a 2nd Line Support Engineer is required for a leading manufacturing customer of ours to be based onsite in Blackburn 5 days per week. You will be the first point of escalation for the 1st line support team whilst also providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc. The role requires a certain amount of travel to our customers depots across the UK (on average once a month). Company car, hotel costs and food expenses are all covered. It is expected that you will have Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware and experience of administration of imaging technologies. What will set you apart from others is if you have knowledge of Microsoft Auto Pilot and be able to perform imaging with this. MS Endpoint management is also a massive plus. Outside of our customer offering some excellent benefits, they also have a personalised progression plan for you to be able to develop your own career. Their expectation is for you to work and learn with some of the latest technology (provided by our client) so you can move into a 3rd line and further senior roles. This will be rewarded in time. Required Technologies Extensive knowledge Windows 10+ Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout Good Understanding of Networking fundamentals. Ability to do basic configuration on Switches and Routers Good Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS) Experience of Administering Exchange Online/Office 365 Location: Blackburn (5 days a week onsite) Salary: Up to £32,000 PA Overtime paid back in loo Start: ASAP
Mar 28, 2024
Full time
An exciting opportunity for a 2nd Line Support Engineer is required for a leading manufacturing customer of ours to be based onsite in Blackburn 5 days per week. You will be the first point of escalation for the 1st line support team whilst also providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc. The role requires a certain amount of travel to our customers depots across the UK (on average once a month). Company car, hotel costs and food expenses are all covered. It is expected that you will have Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware and experience of administration of imaging technologies. What will set you apart from others is if you have knowledge of Microsoft Auto Pilot and be able to perform imaging with this. MS Endpoint management is also a massive plus. Outside of our customer offering some excellent benefits, they also have a personalised progression plan for you to be able to develop your own career. Their expectation is for you to work and learn with some of the latest technology (provided by our client) so you can move into a 3rd line and further senior roles. This will be rewarded in time. Required Technologies Extensive knowledge Windows 10+ Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout Good Understanding of Networking fundamentals. Ability to do basic configuration on Switches and Routers Good Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS) Experience of Administering Exchange Online/Office 365 Location: Blackburn (5 days a week onsite) Salary: Up to £32,000 PA Overtime paid back in loo Start: ASAP
Freightserve recruitment are looking for a IT Service Desk Engineer to work with Schools in the Sudbury, Ipswich and Hadleigh areas. The company are a fast growing privately owned company. The company take great pride in what they do, customer satisfaction is crucial. They also recognise and reward staff performance so below are details on the role and what is expected from it. About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. They aim to get it right first time, to meet the expectations of their clients, whilst meeting SLA's. Responsibilities: The Engineer role encompasses elements of 1st, 2nd, and 3rd Line support within Schools. You will need to be a seasoned and reliable professional with exceptional support skills to independently support their Schools customers. Primary Role Responsibilities: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. High level of technical knowledge in areas key to company and their clients. Lead / role model -set a positive example in key technical expertise areas. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Secondary Responsibilities and Tasks: Provide 2nd/3rd line technical support to clients and company staff. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. Required Skills Full clean driving license Experience in School's is desirable to have the knowledge of Schools MIS systems (Sims, FMS, Bromcom, Arbor to name some) - Not essential 3rd Party App sync with schools MIS Microsoft Intune for education M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business) Apple School Manager - Intune / lightspeed/meraki MDM/ Apple configurator (Not a show stopper but desirable) Wireless and Network Management The role will be working 3 days in Schools and 2 days at home. The company pay 0.45p a mile for first 10000 miles per year. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Mar 28, 2024
Full time
Freightserve recruitment are looking for a IT Service Desk Engineer to work with Schools in the Sudbury, Ipswich and Hadleigh areas. The company are a fast growing privately owned company. The company take great pride in what they do, customer satisfaction is crucial. They also recognise and reward staff performance so below are details on the role and what is expected from it. About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. They aim to get it right first time, to meet the expectations of their clients, whilst meeting SLA's. Responsibilities: The Engineer role encompasses elements of 1st, 2nd, and 3rd Line support within Schools. You will need to be a seasoned and reliable professional with exceptional support skills to independently support their Schools customers. Primary Role Responsibilities: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. High level of technical knowledge in areas key to company and their clients. Lead / role model -set a positive example in key technical expertise areas. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Secondary Responsibilities and Tasks: Provide 2nd/3rd line technical support to clients and company staff. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. Required Skills Full clean driving license Experience in School's is desirable to have the knowledge of Schools MIS systems (Sims, FMS, Bromcom, Arbor to name some) - Not essential 3rd Party App sync with schools MIS Microsoft Intune for education M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business) Apple School Manager - Intune / lightspeed/meraki MDM/ Apple configurator (Not a show stopper but desirable) Wireless and Network Management The role will be working 3 days in Schools and 2 days at home. The company pay 0.45p a mile for first 10000 miles per year. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
100% IT Recruitment Ltd
High Wycombe, Buckinghamshire
IT Support Engineer High Wycombe £22,000 to £25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
Mar 27, 2024
Full time
IT Support Engineer High Wycombe £22,000 to £25,000 This is a fantastic opportunity for you, an IT Support Engineer, 1st Line / 2nd line support engineer to join a thriving IT Support Company based in High Wycombe. This position will suit you if you are a Desktop Support Engineer or IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer from an IT Managed Service company or from an IT Dept. You will be responsible for providing telephone, remote support and going out to customer sites around the High Wycombe area. You should therefore have: Desktop Support Skills Windows through to 10, MS Office Exchange / Active Directory Server support / administration Full UK Driving License You will be acting as the IT dept. for small to medium sized businesses and so you need to be confident across all day to day areas of IT. As the IT Support Engineer, you must also have excellent customer skills and can talk to non-technical people about their IT issues in a friendly and patient manner. This position will go quickly so if you are an IT Support Engineer, 1st Line, 2nd line, second line, Desktop Support, Helpdesk Engineer, Service Desk or Technical Support Engineer and based in or around High Wycombe and have a full driving license, please send your CV to me today.
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, * Previous Field service experience * Previous 2nd Line experience * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Suggesting improvements and upgrades for current POS infrastructures. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Mar 27, 2024
Full time
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, * Previous Field service experience * Previous 2nd Line experience * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Suggesting improvements and upgrades for current POS infrastructures. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
At a glance The Legal Counsel is positioned in the UK Legal Department and reports to the Head of Legal UK Corporate Affairs and Governance. The UK Legal Department provides legal support to businesses, support functions and senior management within ABN AMRO UK and, in doing so, supports the effective management and control of legal risks taking into account the objectives of the UK Group, relevant commercial issues and in proportion to the risks and value of the UK Group. The Legal Department supports ABN AMRO and its businesses in realising their objectives taking into due consideration the legal risks. Legal is the exclusive and independent provider of legal services for ABN AMRO and part of the 2nd Line of Defence. The Legal Mandate requires that the business involves Legal in product development; standard legal documentation; transactions where non-standard legal documentation is used, and in certain cases where standard documentation is used; corporate matters; incidents, claim handling and litigation; labour affairs (employment); and engaging external legal counsel. The role is responsible for advising the businesses (which in the UK includes transaction banking, clearing, markets, leasing, commercial finance, financing solutions and coverage) and support functions (technology & operations, finance, risk, HR and compliance) on a wide range of commercial contracts and privacy issues. In addition to advising on existing and new processes, senior legal counsel will assist the Head of Legal UK Corporate Affairs and Governance to identify, monitor and mitigate legal risks. To provide legal advice to proactively support the UK businesses and support functions in realising their plans, whilst contributing to the management of legal and reputational risk. Your job Guidance and specialised legal advice • Anticipates future developments influencing the position of the bank and the financial industry. Analyses legal risks and commercial interests in a broad context and proposes creative solutions/approaches to meet the business needs and opportunities. Steers solutions for the business by analysing the context, facts and information given. Gives verbal or written practical, independent, solution-driven, innovative legal advice in transactions and projects and assists with the implementation when agreed that will help the client to make a commercial decision. Handles incidents, claims and litigation. Makes sure that the client relationships and the quality of the legal advice remain excellent in all circumstances. Escalates issues to the Head of Legal UK Corporate Affairs and Governance and/or business (management) (as appropriate). Network and lobby • Actively develops and expands an extensive (international) network of contacts. • in and outside the bank to influence decisions and build up trusted relationships. Participates on behalf of the bank in lobbying and consultations related to new laws and regulations and in professional dialogue with internal and external stakeholders. Training and knowledge • Gives internal presentations/training to businesses and support functions on specific legal topics to increase legal risk awareness and knowledge. Internally and externally acts as key point of contact for their field of expertise. Project/File/Transaction Management • Deals with complex legal issues in a broad context (legal complexity in combination with: large files/projects/transactions, with high profile, considerable strategic impact, risk and reputation exposure, secrecy and sensitivity, time constraints, number of internal and external stakeholders/parties involved, including matters with a cross-border dimension). Maintains contact with parties involved and seeks guidance when necessary. Manages expectations of clients and provides after sales/feedback. Management of external lawyers • Engages external lawyers/law firms for incidents, claims, litigation and specific legal questions. Manages the strategy, arguments and confers closely about content. Advice and coordination in projects • Coordinates multidisciplinary (project) teams within business line(s), within the organization and/or internationally. Manages deadlines, informs the project team/leader/client or next level management about progress, next steps, issues, impact, timelines and deals with problems to optimize the continuity. Policies, guidelines and standards • Prevents legal risk for the bank/business by drafting policies, guidelines and standards. Translates laws and regulations to business requirements, policies and procedures. Your working environment ABN AMRO is an enterprising bank with a primary focus on Northwest Europe. We serve clients in the retail, private banking and corporate banking sectors. We are also present internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing. At ABN AMRO we have a clear purpose: Banking for better, for generations to come. The shift towards sustainability is one of the most important challenges of our time. Supporting our clients at times that matter has always been our role and our responsibility. Together, we aim high and work towards lasting relationships that are relevant and responsible, both now and in the future. We want to be the bank that leads the way. Our strategy goes far beyond financial value: we want to accelerate the transition to sustainability. We do this by supporting and advising our clients in order to facilitate their sustainability shift. Our commitment to clients, employees, investors and society calls for clear direction, focus and dedication. We concentrate on our three strategic pillars: Support our clientstransition to sustainability Reinvent the customer experience Build a future-proof bank Our strategy requires a culture of working together and permanent learning. It's only with this mindset that we unleash the best in ourselves to deliver a high standard of performance. ABN AMRO's culture is the catalyst for the evolution in which we find ourselves: our people are imaginative, trust each other and do just that little bit extra to help clients. ABN AMRO UK is part of the Corporate Banking business line and operates the following businesses in the UK: Corporate and Institutional Banking which includes Corporate Banking, Clearing, Global Markets - Sales & Trading and Financial Institutions Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources. We currently employ approx. 380 people in the UK. Your profile • Experience gained at a major national or internationally recognised law firm. • In-house legal experience with a financial institution strongly preferred. • Strong research, writing and drafting skills. • Ability to prepare clear, concise and complete documents, reports, correspondence and other communications on legal issues. • Strong communication skills, both written and oral. • Proven experience in balancing legal risks with commercial needs. • Ability to manage competing priorities effectively. • Ability to analyse the impact of the law on new products and services. • Proactive and solutions driven team player who is at ease liaising with internal stakeholders of varying seniority. • Excellent negotiation skills and the ability to drive results in a collaborative environment. • Attention to detail and excellent legal research and analysis skills, with demonstrable ability to apply these skills to produce pragmatic solutions. • Knowledge of laws and regulations applicable to the financial industry. In particular, knowledge of regulatory outsourcing in the context of financial services would be advantageous. • Willingness and ability to advise on and develop further knowledge of a wide variety of legal topics relevant to ABN AMRO including banking, company law, commercial, data protection, disputes, employment and financial services regulatory. • Specialised knowledge of commercial contracts and privacy topics. What we offer Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. Working with a wide range of people with different backgrounds, opinions and ideas. In the UK, in the Netherlands or elsewhere in our international network. We offer an environment where you will be challenged on a daily basis - professionally as well as on a personal level - so that you can grow to become the professional you want to be. Interested? Are you interested? Please apply via the button below. For more information please contact Niki Champion, Senior Resourcing Partner .
Mar 27, 2024
Full time
At a glance The Legal Counsel is positioned in the UK Legal Department and reports to the Head of Legal UK Corporate Affairs and Governance. The UK Legal Department provides legal support to businesses, support functions and senior management within ABN AMRO UK and, in doing so, supports the effective management and control of legal risks taking into account the objectives of the UK Group, relevant commercial issues and in proportion to the risks and value of the UK Group. The Legal Department supports ABN AMRO and its businesses in realising their objectives taking into due consideration the legal risks. Legal is the exclusive and independent provider of legal services for ABN AMRO and part of the 2nd Line of Defence. The Legal Mandate requires that the business involves Legal in product development; standard legal documentation; transactions where non-standard legal documentation is used, and in certain cases where standard documentation is used; corporate matters; incidents, claim handling and litigation; labour affairs (employment); and engaging external legal counsel. The role is responsible for advising the businesses (which in the UK includes transaction banking, clearing, markets, leasing, commercial finance, financing solutions and coverage) and support functions (technology & operations, finance, risk, HR and compliance) on a wide range of commercial contracts and privacy issues. In addition to advising on existing and new processes, senior legal counsel will assist the Head of Legal UK Corporate Affairs and Governance to identify, monitor and mitigate legal risks. To provide legal advice to proactively support the UK businesses and support functions in realising their plans, whilst contributing to the management of legal and reputational risk. Your job Guidance and specialised legal advice • Anticipates future developments influencing the position of the bank and the financial industry. Analyses legal risks and commercial interests in a broad context and proposes creative solutions/approaches to meet the business needs and opportunities. Steers solutions for the business by analysing the context, facts and information given. Gives verbal or written practical, independent, solution-driven, innovative legal advice in transactions and projects and assists with the implementation when agreed that will help the client to make a commercial decision. Handles incidents, claims and litigation. Makes sure that the client relationships and the quality of the legal advice remain excellent in all circumstances. Escalates issues to the Head of Legal UK Corporate Affairs and Governance and/or business (management) (as appropriate). Network and lobby • Actively develops and expands an extensive (international) network of contacts. • in and outside the bank to influence decisions and build up trusted relationships. Participates on behalf of the bank in lobbying and consultations related to new laws and regulations and in professional dialogue with internal and external stakeholders. Training and knowledge • Gives internal presentations/training to businesses and support functions on specific legal topics to increase legal risk awareness and knowledge. Internally and externally acts as key point of contact for their field of expertise. Project/File/Transaction Management • Deals with complex legal issues in a broad context (legal complexity in combination with: large files/projects/transactions, with high profile, considerable strategic impact, risk and reputation exposure, secrecy and sensitivity, time constraints, number of internal and external stakeholders/parties involved, including matters with a cross-border dimension). Maintains contact with parties involved and seeks guidance when necessary. Manages expectations of clients and provides after sales/feedback. Management of external lawyers • Engages external lawyers/law firms for incidents, claims, litigation and specific legal questions. Manages the strategy, arguments and confers closely about content. Advice and coordination in projects • Coordinates multidisciplinary (project) teams within business line(s), within the organization and/or internationally. Manages deadlines, informs the project team/leader/client or next level management about progress, next steps, issues, impact, timelines and deals with problems to optimize the continuity. Policies, guidelines and standards • Prevents legal risk for the bank/business by drafting policies, guidelines and standards. Translates laws and regulations to business requirements, policies and procedures. Your working environment ABN AMRO is an enterprising bank with a primary focus on Northwest Europe. We serve clients in the retail, private banking and corporate banking sectors. We are also present internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing. At ABN AMRO we have a clear purpose: Banking for better, for generations to come. The shift towards sustainability is one of the most important challenges of our time. Supporting our clients at times that matter has always been our role and our responsibility. Together, we aim high and work towards lasting relationships that are relevant and responsible, both now and in the future. We want to be the bank that leads the way. Our strategy goes far beyond financial value: we want to accelerate the transition to sustainability. We do this by supporting and advising our clients in order to facilitate their sustainability shift. Our commitment to clients, employees, investors and society calls for clear direction, focus and dedication. We concentrate on our three strategic pillars: Support our clientstransition to sustainability Reinvent the customer experience Build a future-proof bank Our strategy requires a culture of working together and permanent learning. It's only with this mindset that we unleash the best in ourselves to deliver a high standard of performance. ABN AMRO's culture is the catalyst for the evolution in which we find ourselves: our people are imaginative, trust each other and do just that little bit extra to help clients. ABN AMRO UK is part of the Corporate Banking business line and operates the following businesses in the UK: Corporate and Institutional Banking which includes Corporate Banking, Clearing, Global Markets - Sales & Trading and Financial Institutions Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources. We currently employ approx. 380 people in the UK. Your profile • Experience gained at a major national or internationally recognised law firm. • In-house legal experience with a financial institution strongly preferred. • Strong research, writing and drafting skills. • Ability to prepare clear, concise and complete documents, reports, correspondence and other communications on legal issues. • Strong communication skills, both written and oral. • Proven experience in balancing legal risks with commercial needs. • Ability to manage competing priorities effectively. • Ability to analyse the impact of the law on new products and services. • Proactive and solutions driven team player who is at ease liaising with internal stakeholders of varying seniority. • Excellent negotiation skills and the ability to drive results in a collaborative environment. • Attention to detail and excellent legal research and analysis skills, with demonstrable ability to apply these skills to produce pragmatic solutions. • Knowledge of laws and regulations applicable to the financial industry. In particular, knowledge of regulatory outsourcing in the context of financial services would be advantageous. • Willingness and ability to advise on and develop further knowledge of a wide variety of legal topics relevant to ABN AMRO including banking, company law, commercial, data protection, disputes, employment and financial services regulatory. • Specialised knowledge of commercial contracts and privacy topics. What we offer Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. Working with a wide range of people with different backgrounds, opinions and ideas. In the UK, in the Netherlands or elsewhere in our international network. We offer an environment where you will be challenged on a daily basis - professionally as well as on a personal level - so that you can grow to become the professional you want to be. Interested? Are you interested? Please apply via the button below. For more information please contact Niki Champion, Senior Resourcing Partner .
Chief Information Officer Department: IT Employment Type: Permanent - Full Time Location: Derby, UK Description Due to continued growth and firmwide expansion, we are looking to make a key and senior leadership appointment for our IT departments. The Chief Information Officer, reporting directly to the Chief Executive, is accountable for managing the IT Infrastructure team, Service Desk team & Systems Development teams on behalf of the firm. Responsible for the development and management of a digital strategy, delivery of all transformational change across the business, technological oversight and governance for all technologies and solutions across the firm, including IT related M&A activities and the provision of excellent service delivery in alignment with the Firm's operational requirements. Key Responsibilities Senior Leadership Direct reports include the Strategic Delivery Manager & the Systems Development Manager. Responsible for ongoing strategic leadership, project management & mentoring for direct reports. Overseeing a team of circa 8 individuals, responsible for delivering infrastructure & systems support across the business. Robust senior leadership in order to both challenge and progress leadership within the infrastructure and systems development teams. Stakeholder Management Accountable to the Chief Executive & Wider Management board. Prepare and execute annual IT & Systems strategy. Ensure business plans, projects and roadmaps are in alignment with Firm ambitions and objectives, as outlined by the CEO. Manage team & projects in accordance with key deliverables outlined and report at board level on a monthly basis. Be seen as a "trusted partner" for the business, delivering high-level solutions and roadmaps in accordance with individual HOD/department requirements, whilst still navigating future direction of the Firm. Strategic Vision & Execution Involvement with and monitoring of solution designs and transformation programs for mergers and acquisitions. Conduct IT due diligence where required with acquisition targets. Ensure harmonization across all systems during & following M&A activity with operational support from the systems development line manager. Solutions and Service Management Technical ownership and accountability for the successful harmonisation of a number of significant acquisitions supporting the growth agenda and business strategy for the firm. Solution Management of all new IT initiatives across the firm to ensure appropriate consideration is given throughout the inception, elaboration, construction and delivery stages, including overall governance and stakeholder management, to deliver robust, scalable, performant and secure solutions. Ensure all key business requirements and success criteria are successfully delivered within time and budget, maximizing benefits back to the business. Responsible for adopting and managing continuous improvement for 1st, 2nd & 3rd line support requirement of the Firm. Ensure help desk is operating at 100% alignment with agreed SLAs by conducting frequent audits with infrastructure line management. Systems Integration Procurement, design and delivery of strategic platforms to deliver pioneering services to our internal and external customers in more efficient, effective and automated ways for improved legal service delivery in a standard and consistent way. Support for the delivery of large transformation programmes and Mergers and Acquisitions including delivery of End User Compute Environment, harmonisation of key business systems and the introduction of Outsourced and Cloud-based services. Technology Evaluation and Selection Thought leadership around strategic objectives and pioneering in technological advancements to help the firm with its growth ambitions and sector positioning. Present strategic considerations to CEO as required, including full budgets. Responsible for continuous improvement regarding information security and achieving/maintaining certifications & accreditations. Skills, Knowledge and Expertise You will: Have at least 12 months experience within a C-Suite or Executive Level IT role. Be able to demonstrate strong leadership acumen, particularly in driving senior-level team members to achieve department objectives. Ideally have held a role within the professional services sector for a minimum of 6 months. Be able to evidence continuous improvement projects that align with various stakeholder requirements. Benefits What we offer? Competitive salary Bonus potential Car parking Great working environment at our Derby Head offices Career Development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week's holiday 1 week's holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services
Mar 27, 2024
Full time
Chief Information Officer Department: IT Employment Type: Permanent - Full Time Location: Derby, UK Description Due to continued growth and firmwide expansion, we are looking to make a key and senior leadership appointment for our IT departments. The Chief Information Officer, reporting directly to the Chief Executive, is accountable for managing the IT Infrastructure team, Service Desk team & Systems Development teams on behalf of the firm. Responsible for the development and management of a digital strategy, delivery of all transformational change across the business, technological oversight and governance for all technologies and solutions across the firm, including IT related M&A activities and the provision of excellent service delivery in alignment with the Firm's operational requirements. Key Responsibilities Senior Leadership Direct reports include the Strategic Delivery Manager & the Systems Development Manager. Responsible for ongoing strategic leadership, project management & mentoring for direct reports. Overseeing a team of circa 8 individuals, responsible for delivering infrastructure & systems support across the business. Robust senior leadership in order to both challenge and progress leadership within the infrastructure and systems development teams. Stakeholder Management Accountable to the Chief Executive & Wider Management board. Prepare and execute annual IT & Systems strategy. Ensure business plans, projects and roadmaps are in alignment with Firm ambitions and objectives, as outlined by the CEO. Manage team & projects in accordance with key deliverables outlined and report at board level on a monthly basis. Be seen as a "trusted partner" for the business, delivering high-level solutions and roadmaps in accordance with individual HOD/department requirements, whilst still navigating future direction of the Firm. Strategic Vision & Execution Involvement with and monitoring of solution designs and transformation programs for mergers and acquisitions. Conduct IT due diligence where required with acquisition targets. Ensure harmonization across all systems during & following M&A activity with operational support from the systems development line manager. Solutions and Service Management Technical ownership and accountability for the successful harmonisation of a number of significant acquisitions supporting the growth agenda and business strategy for the firm. Solution Management of all new IT initiatives across the firm to ensure appropriate consideration is given throughout the inception, elaboration, construction and delivery stages, including overall governance and stakeholder management, to deliver robust, scalable, performant and secure solutions. Ensure all key business requirements and success criteria are successfully delivered within time and budget, maximizing benefits back to the business. Responsible for adopting and managing continuous improvement for 1st, 2nd & 3rd line support requirement of the Firm. Ensure help desk is operating at 100% alignment with agreed SLAs by conducting frequent audits with infrastructure line management. Systems Integration Procurement, design and delivery of strategic platforms to deliver pioneering services to our internal and external customers in more efficient, effective and automated ways for improved legal service delivery in a standard and consistent way. Support for the delivery of large transformation programmes and Mergers and Acquisitions including delivery of End User Compute Environment, harmonisation of key business systems and the introduction of Outsourced and Cloud-based services. Technology Evaluation and Selection Thought leadership around strategic objectives and pioneering in technological advancements to help the firm with its growth ambitions and sector positioning. Present strategic considerations to CEO as required, including full budgets. Responsible for continuous improvement regarding information security and achieving/maintaining certifications & accreditations. Skills, Knowledge and Expertise You will: Have at least 12 months experience within a C-Suite or Executive Level IT role. Be able to demonstrate strong leadership acumen, particularly in driving senior-level team members to achieve department objectives. Ideally have held a role within the professional services sector for a minimum of 6 months. Be able to evidence continuous improvement projects that align with various stakeholder requirements. Benefits What we offer? Competitive salary Bonus potential Car parking Great working environment at our Derby Head offices Career Development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week's holiday 1 week's holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services
IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus + 31 days holidays, private health insurance, fantastic pension & much more! IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support. The successful IT Support technician will receive: Competitive salary range of £25,000 £28,000 per annum 31 days holidays Private Health Insurance & Life Insurance Matched Company Pension contributions Performance based discretionary bonus up to 20% of annual salary. Key responsibilities of the IT Support technician: Provide day-to-day remote desktop support in line ITIL processes and procedures. Troubleshooting PC and Laptop hardware issues. Provide 1st and 2nd line technical support to a range of customers. Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips. Provide excellent customer service to a diverse customer base. Requirements of the IT Support technician: Previous experience working in a similar service desk environment providing 1st and 2nd line support. Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10. Awareness of Active Directory user & group administration. Excellent verbal and written communication skills and ability to communicate with a wide range of customers. Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday. Don t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities Apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Mar 27, 2024
Full time
IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus + 31 days holidays, private health insurance, fantastic pension & much more! IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support. The successful IT Support technician will receive: Competitive salary range of £25,000 £28,000 per annum 31 days holidays Private Health Insurance & Life Insurance Matched Company Pension contributions Performance based discretionary bonus up to 20% of annual salary. Key responsibilities of the IT Support technician: Provide day-to-day remote desktop support in line ITIL processes and procedures. Troubleshooting PC and Laptop hardware issues. Provide 1st and 2nd line technical support to a range of customers. Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips. Provide excellent customer service to a diverse customer base. Requirements of the IT Support technician: Previous experience working in a similar service desk environment providing 1st and 2nd line support. Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10. Awareness of Active Directory user & group administration. Excellent verbal and written communication skills and ability to communicate with a wide range of customers. Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday. Don t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities Apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Mar 26, 2024
Full time
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
JOB DESCRIPTION We are looking for a Customer Analyst to join our growing Total Platform Data Analytics team! As a Customer Analyst, you will be at the forefront of understanding and interpreting customer data to drive strategic decisions and enhance online customer experiences. You'll play a pivotal role in uncovering insights from numerous datasets, providing actionable recommendations to help optimise customer on site experience and retention. The data team work within DataBricks and Google Cloud Platform, and work closely with the Total Platform clients, marketing and commercial teams. We are looking for someone who has a good understanding and experience of customer insight and segmentation, with great communication skills so that you can present your findings to various stakeholders internally and externally. We can offer you hybrid working, with part of the week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely. About the role Present complex analytical findings into clear, concise reports and presentations that communicate actionable recommendations to a range of audiences. Interrogate large volumes of data from a range of sources, including transactional and online. Develop and maintain customer segmentation models to identify distinct customer groups and tailor marketing strategies and product offerings accordingly. Proactively identify opportunities to support improvements to the customer experience. Communicate and collaborate with cross functional teams within eCommerce and the wider business. About you Have previous experience within a similar role or environment. Have knowledge of programming languages such as Python, Pyspark or SQL. Have Knowledge of Databricks and BigQuery. Have an understanding and experience of developing customer segmentation and actionable insight Previous experience working within an eCommerce environment would be beneficial. Have excellent communication skills, comfortable presenting to a range of audiences and tailoring content accordingly. Have good time management skills with the ability to manage multiple deadlines and priorities. Knowledge of A/B testing analysis would be advantageous. Benefits Competitive salary range of £37,000 - £50,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Mar 26, 2024
Full time
JOB DESCRIPTION We are looking for a Customer Analyst to join our growing Total Platform Data Analytics team! As a Customer Analyst, you will be at the forefront of understanding and interpreting customer data to drive strategic decisions and enhance online customer experiences. You'll play a pivotal role in uncovering insights from numerous datasets, providing actionable recommendations to help optimise customer on site experience and retention. The data team work within DataBricks and Google Cloud Platform, and work closely with the Total Platform clients, marketing and commercial teams. We are looking for someone who has a good understanding and experience of customer insight and segmentation, with great communication skills so that you can present your findings to various stakeholders internally and externally. We can offer you hybrid working, with part of the week working at Next Head Office in Enderby, Leicestershire and part of the week working remotely. About the role Present complex analytical findings into clear, concise reports and presentations that communicate actionable recommendations to a range of audiences. Interrogate large volumes of data from a range of sources, including transactional and online. Develop and maintain customer segmentation models to identify distinct customer groups and tailor marketing strategies and product offerings accordingly. Proactively identify opportunities to support improvements to the customer experience. Communicate and collaborate with cross functional teams within eCommerce and the wider business. About you Have previous experience within a similar role or environment. Have knowledge of programming languages such as Python, Pyspark or SQL. Have Knowledge of Databricks and BigQuery. Have an understanding and experience of developing customer segmentation and actionable insight Previous experience working within an eCommerce environment would be beneficial. Have excellent communication skills, comfortable presenting to a range of audiences and tailoring content accordingly. Have good time management skills with the ability to manage multiple deadlines and priorities. Knowledge of A/B testing analysis would be advantageous. Benefits Competitive salary range of £37,000 - £50,000 Annual company performance based bonus Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
JOB DESCRIPTION We're looking for a Product Channel Manager to join our Developments team in eCommerce, on a 12 month FTC (Maternity Cover) ! The NEXT websites are pretty good (at least we think so) but we're always striving to make them even better. This role is for someone who shares our vision and who has the enthusiasm and drive to help us move things forward. Working as the Product Channel Manager within the eCommerce team, you will be responsible for heading up a digital product area, collaborative working with a mixture of both systems and business teams. You will lead a team of product channels managers, lead product owners and product / junior product owner/s to deliver NEXT's vision, tracking key project success KPIs and continual analysis of features delivered and their impact to the customer experience. We can offer hybrid working, with part of the week working at NEXT Head Office in Enderby, Leicestershire and part of the week working remotely. This role is a 12 month FTC. About the role Fundamentally, you will be supporting the Head of Development / Head of Product Channels in taking ownership of a product channel, delivering across multiple streams and projects, detailing delivery plans, capturing key project milestones and dependencies. Understanding customer needs through feedback and analysis, ensuring that data is at the heart of all decisions. Pulling together business plans for presentation to Directors and Key stakeholders. Communicate with internal stakeholders to understand the needs of the business and translate into detailed requirements, considering potential risks attached to suggestions you have made. Shape processes and new initiatives out to the wider team. Increase agile maturity across your streams and ways of working. About you Experience in leading streams of product owners within the digital / ecommerce sector. Experience in strategy and growth planning, Excellent managerial and thought leader skills in digital space, with the ability to lead and motivate a team. A proven ability to apply excellent analytical and problem solving skills, and to work collaboratively to deliver effective solutions to project related issues. Excellent communication skills, with the ability to talk to and present to a range of audiences. A passion for creating solutions with a positive attitude to change. Highly motivated and hardworking with a professional attitude, who is able to work under pressure in a fast paced environment. Experience and capability in change management Experience of working in Agile environments and working with Agile / SCRUM methodologies. Google for business / Microsoft Office proficient. Not essential: experience using Agile tools such as TFS / JIRA or similar Benefits Competitive salary range of upto £73,000 Annual company performance based bonus Share options - opt in at 90% OR 7% cash alternative Private medical insurance OR cash alternative at £1800 Next product allowance at £450 p/a OR £315 cash alternative Company car OR Cash allowance £5,760 p/a Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Mar 26, 2024
Seasonal
JOB DESCRIPTION We're looking for a Product Channel Manager to join our Developments team in eCommerce, on a 12 month FTC (Maternity Cover) ! The NEXT websites are pretty good (at least we think so) but we're always striving to make them even better. This role is for someone who shares our vision and who has the enthusiasm and drive to help us move things forward. Working as the Product Channel Manager within the eCommerce team, you will be responsible for heading up a digital product area, collaborative working with a mixture of both systems and business teams. You will lead a team of product channels managers, lead product owners and product / junior product owner/s to deliver NEXT's vision, tracking key project success KPIs and continual analysis of features delivered and their impact to the customer experience. We can offer hybrid working, with part of the week working at NEXT Head Office in Enderby, Leicestershire and part of the week working remotely. This role is a 12 month FTC. About the role Fundamentally, you will be supporting the Head of Development / Head of Product Channels in taking ownership of a product channel, delivering across multiple streams and projects, detailing delivery plans, capturing key project milestones and dependencies. Understanding customer needs through feedback and analysis, ensuring that data is at the heart of all decisions. Pulling together business plans for presentation to Directors and Key stakeholders. Communicate with internal stakeholders to understand the needs of the business and translate into detailed requirements, considering potential risks attached to suggestions you have made. Shape processes and new initiatives out to the wider team. Increase agile maturity across your streams and ways of working. About you Experience in leading streams of product owners within the digital / ecommerce sector. Experience in strategy and growth planning, Excellent managerial and thought leader skills in digital space, with the ability to lead and motivate a team. A proven ability to apply excellent analytical and problem solving skills, and to work collaboratively to deliver effective solutions to project related issues. Excellent communication skills, with the ability to talk to and present to a range of audiences. A passion for creating solutions with a positive attitude to change. Highly motivated and hardworking with a professional attitude, who is able to work under pressure in a fast paced environment. Experience and capability in change management Experience of working in Agile environments and working with Agile / SCRUM methodologies. Google for business / Microsoft Office proficient. Not essential: experience using Agile tools such as TFS / JIRA or similar Benefits Competitive salary range of upto £73,000 Annual company performance based bonus Share options - opt in at 90% OR 7% cash alternative Private medical insurance OR cash alternative at £1800 Next product allowance at £450 p/a OR £315 cash alternative Company car OR Cash allowance £5,760 p/a Sharesave scheme Pension 3% Employer/ 5% Employee 25 days holiday plus bank holidays (can also buy/sell up to 3 days) 25% staff discount and free next day delivery to desk for online purchases Fantastic restaurant, coffee shop and juice bar all onsite at head office Free car parking Outstanding subsidised Nursery onsite at head office Staff shop onsite at head office Gympass ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
2nd Line IT Support Engineer, Witney, £30,000pa - £34,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 2nd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 200 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Senior IT Support Engineer and Head of IT. On a day to day basis, the successful 2nd Line IT Support Engineer will be responsible for providing 2nd line response, being a main point of contact for all internal queries and incidents, user requests and solving problems. This will include telephone, remote, and desk side support. You will also get involved with project-based work. About you: The successful 2nd Line IT Support Engineer will need previous experience in at least a 1st/2nd line level role. Due to the level of user interaction, you will need excellent communication skills, both over the phone and face to face with end users. Any IT qualifications will enhance your application. The following skills and experience are required for this 2nd Line IT Support Engineer role: Good working knowledge of Windows OS (server and client) Active Directory Knowledge of Microsoft Word, Excel, Outlook Awareness of Microsoft 365 (desirable) Awareness of VMWare or other virtualisation technologies (desirable) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 1st / 2nd Line IT Support Engineer who is looking for a new role then please get in touch ASAP, our client is looking to recruit quickly, and we have interview dates available over the coming week/s. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 26, 2024
Full time
2nd Line IT Support Engineer, Witney, £30,000pa - £34,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 2nd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 200 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Senior IT Support Engineer and Head of IT. On a day to day basis, the successful 2nd Line IT Support Engineer will be responsible for providing 2nd line response, being a main point of contact for all internal queries and incidents, user requests and solving problems. This will include telephone, remote, and desk side support. You will also get involved with project-based work. About you: The successful 2nd Line IT Support Engineer will need previous experience in at least a 1st/2nd line level role. Due to the level of user interaction, you will need excellent communication skills, both over the phone and face to face with end users. Any IT qualifications will enhance your application. The following skills and experience are required for this 2nd Line IT Support Engineer role: Good working knowledge of Windows OS (server and client) Active Directory Knowledge of Microsoft Word, Excel, Outlook Awareness of Microsoft 365 (desirable) Awareness of VMWare or other virtualisation technologies (desirable) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 1st / 2nd Line IT Support Engineer who is looking for a new role then please get in touch ASAP, our client is looking to recruit quickly, and we have interview dates available over the coming week/s. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 26, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
IT Support Manager Law Firm - Birmingham Are you a Senior IT Analyst or IT Support Manager looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Manager role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. This role will enable you to work from home 1-2 days per week, giving you that all important work/life balance! Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! If this sounds of interest, hit APPLY now!
Mar 25, 2024
Full time
IT Support Manager Law Firm - Birmingham Are you a Senior IT Analyst or IT Support Manager looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Manager role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. This role will enable you to work from home 1-2 days per week, giving you that all important work/life balance! Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! If this sounds of interest, hit APPLY now!