Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mar 29, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mar 29, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Concierge Working, Surrey We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living. Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting! Every day we work to achieve our vision: to make customers lives better, the Centrick way. So, who are we looking for? An engaging communicator with excellent spelling and grammar and confident IT skills, with the ability to use MS packages alongside a range of internal systems. You ll thrive in a fast-paced, fluid environment, and ideally, you ll have experience of working in a similar role. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you d typically be involved with. Even if you can t tick everything off from the list below but think you ve got what it takes, we d be keen for you to apply: - Sort all post and deliver to post boxes, managing signed for post in line with procedures - Report all concerns, complaints and issues to the Centrick Estate Management team - Patrol in quiet periods, making sure all areas are clean and tidy - Ensure that all keys/access devices are accounted for and signed out where applicable - Ensure CCTV is fully operational and provide recordings upon request by management or the police - Maintain a list of residents and contact information with the assistance of the Property Manager - Adhere to all site-specific rules, check lists and procedures for day and night shifts - Provide a helpful and knowledgeable service to all clients, visitors and contractors - Seek clarification or support when unsure of any site-specific procedures - Comply with Health & Safety rules at all times What s in it for you? We ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. - Competitive annual salary plus car allowance - Annual performance bonus - 25 days holiday rising with service (to 28 days), plus 8 bank holidays - Birthday Leave - Healthcare Cash Plan - Enhanced Family Leave - Perkbox employee benefits platform - Employee Assistance Programme - Enhanced Pension Scheme - Workplace Nursery Benefit - Long Service Awards - 1 paid CSR Day per year Other organisations may call this role Front Desk Manager, Front of House Manager, Resident Services Manager, Residence Concierge, Concierge Operator, Porter, Receptionist, Reception Manager, Host, Hostess, Day Concierge, Night Concierge, or Hospitality Manager. At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. So, if you want to take the next step in your career as a Concierge, please apply via the button shown.
Mar 29, 2024
Contractor
Concierge Working, Surrey We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living. Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting! Every day we work to achieve our vision: to make customers lives better, the Centrick way. So, who are we looking for? An engaging communicator with excellent spelling and grammar and confident IT skills, with the ability to use MS packages alongside a range of internal systems. You ll thrive in a fast-paced, fluid environment, and ideally, you ll have experience of working in a similar role. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you d typically be involved with. Even if you can t tick everything off from the list below but think you ve got what it takes, we d be keen for you to apply: - Sort all post and deliver to post boxes, managing signed for post in line with procedures - Report all concerns, complaints and issues to the Centrick Estate Management team - Patrol in quiet periods, making sure all areas are clean and tidy - Ensure that all keys/access devices are accounted for and signed out where applicable - Ensure CCTV is fully operational and provide recordings upon request by management or the police - Maintain a list of residents and contact information with the assistance of the Property Manager - Adhere to all site-specific rules, check lists and procedures for day and night shifts - Provide a helpful and knowledgeable service to all clients, visitors and contractors - Seek clarification or support when unsure of any site-specific procedures - Comply with Health & Safety rules at all times What s in it for you? We ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. - Competitive annual salary plus car allowance - Annual performance bonus - 25 days holiday rising with service (to 28 days), plus 8 bank holidays - Birthday Leave - Healthcare Cash Plan - Enhanced Family Leave - Perkbox employee benefits platform - Employee Assistance Programme - Enhanced Pension Scheme - Workplace Nursery Benefit - Long Service Awards - 1 paid CSR Day per year Other organisations may call this role Front Desk Manager, Front of House Manager, Resident Services Manager, Residence Concierge, Concierge Operator, Porter, Receptionist, Reception Manager, Host, Hostess, Day Concierge, Night Concierge, or Hospitality Manager. At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. So, if you want to take the next step in your career as a Concierge, please apply via the button shown.
MGF are currently seeking to recruit an experienced Hire Desk Controller to join our busy depot in Exeter . We offer a competitive rate of pay to applicants who display the required skills. Reporting to the Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities click apply for full job details
Mar 29, 2024
Full time
MGF are currently seeking to recruit an experienced Hire Desk Controller to join our busy depot in Exeter . We offer a competitive rate of pay to applicants who display the required skills. Reporting to the Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities click apply for full job details
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mar 29, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mar 29, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mar 29, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mar 29, 2024
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers. Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch. Please note, as this position is regional it will involve frequent travel across Scotland. A typical day for a Mobile HSC will include: • Processing all hire desk administration including customer and supplier queries • Managing approx. 40-50 incoming and outgoing hires per day • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities • Load checking vehicles and working effectively with the depot team of drivers and fitters • Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following: • Previous experience of working within a high-volume hire desk role is desirable • Excellent customer service skills with a focus on increasing sales • Effective communicator with strong organisational skills and attention to detail • Proficient IT skills with working knowledge of MS Office including Outlook and Excel • Strong team player with the ability to work to own initiative • Full Driving licence • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest. GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: • Competitive salary and bonus scheme • Company Car • Up to 25 days annual leave plus bank holidays • The option to buy up to 5 days additional leave • Contributory Pension Scheme • Life Assurance • Employee Welfare Fund (Company-funded social events) • Cycle to Work Scheme • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
HSE Senior Advisor Location: READING Our Client is a leading engineering and maintenance provider, is seeking a dedicated and experienced HSE Senior Advisor to join their team. As a key player in various sectors, our client supports customers across various industries, including chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables, and food & beverage. With a focus on asset management services, our client enhances the efficiency of assets, ensures high availability, and reduces maintenance costs. Main Responsibilities Ensure safe and responsible working, complying with Company and Site safety procedures. Support site Improvement Initiatives. Maintain the highest standards of Health and Safety. Drive Environmental Performance and maintain positive Industrial Relations. Ensure acceptable performance levels from all team members. Maintain strong communication with management teams. Uphold the Companies Purpose and our client's Golden Rules. Provide coaching and mentoring to safety advisors. Set clear targets and accountabilities within the team. Maintain clear and frequent communication with delivery manager, operations manager, construction manager, engineers, and clients. Produce clear, concise, and accurate reports. Conduct structured and minuted meetings. Effectively manage time and adopt a clean desk policy. Assist in implementing improvement programmes to enhance service effectiveness. Develop and maintain long-term customer relationships based on trust and predictability. Empower the team with clear objectives aligned with client strategic aims. Demonstrate visible felt leadership at all levels. Sponsor the HSE corporate function and provide leadership and strategic guidance. Experience & Qualifications Good interpersonal and presentation skills. A successful track record in Hands-on Management. Evidence of achieving customer satisfaction. Attitudes and abilities that support the Group's Core Values. At least 10 years' experience in the petrochemical, refining, process, or construction industries. At least 5 years in a senior HSE role, customer facing. If you have the required experience and skills in HSE engineering, our client offers a challenging and rewarding permanent position with opportunities to make a significant impact.
Mar 29, 2024
Full time
HSE Senior Advisor Location: READING Our Client is a leading engineering and maintenance provider, is seeking a dedicated and experienced HSE Senior Advisor to join their team. As a key player in various sectors, our client supports customers across various industries, including chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables, and food & beverage. With a focus on asset management services, our client enhances the efficiency of assets, ensures high availability, and reduces maintenance costs. Main Responsibilities Ensure safe and responsible working, complying with Company and Site safety procedures. Support site Improvement Initiatives. Maintain the highest standards of Health and Safety. Drive Environmental Performance and maintain positive Industrial Relations. Ensure acceptable performance levels from all team members. Maintain strong communication with management teams. Uphold the Companies Purpose and our client's Golden Rules. Provide coaching and mentoring to safety advisors. Set clear targets and accountabilities within the team. Maintain clear and frequent communication with delivery manager, operations manager, construction manager, engineers, and clients. Produce clear, concise, and accurate reports. Conduct structured and minuted meetings. Effectively manage time and adopt a clean desk policy. Assist in implementing improvement programmes to enhance service effectiveness. Develop and maintain long-term customer relationships based on trust and predictability. Empower the team with clear objectives aligned with client strategic aims. Demonstrate visible felt leadership at all levels. Sponsor the HSE corporate function and provide leadership and strategic guidance. Experience & Qualifications Good interpersonal and presentation skills. A successful track record in Hands-on Management. Evidence of achieving customer satisfaction. Attitudes and abilities that support the Group's Core Values. At least 10 years' experience in the petrochemical, refining, process, or construction industries. At least 5 years in a senior HSE role, customer facing. If you have the required experience and skills in HSE engineering, our client offers a challenging and rewarding permanent position with opportunities to make a significant impact.
As part of our continued growth, we have a requirement for a Customer Support Analyst / Team Leader based at our Glasgow City Centre Office. Role Info: Customer Support Analyst / Team Leader Glasgow / Travel Throughout the UK as Required £25,000 - £30,000 per annum Benefits Package + Flexible working with home-based working Reporting to: Implementation and Customer Service Manager Hours: 37.5 (9 30 with an hour lunch break) Values: Passion, Innovation & Agility, Empowerment, Customer Focus, Fun Product / Service: Subscription data platform with business intelligence to bid for public sector contracts Your Skills: Customer Service / Support, Team Leadership, Administration, IT Skills. Who we are: After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provide eProcurement, eInventory, eHealth and eFunding solutions for clients around the world. The Customer Support Analyst / Team Leader Opportunity: As Customer Support Analyst / Team Leader, you will supervise and provide support to the Customer Support team that responds to requests from customers by Helpdesk tickets, phone, e-mail, or chat. You will manage daily workloads to ensure required service volume and quality levels are attained and agreed Service Levels are met by the team and analyse key helpdesk data for customer reports, internal reports and general trends and patterns. What You'll be Doing: + Monitoring Help Desk and phone queues daily to ensure progress and quality of content + Liaising with Customer Support staff and other operational staff as required, to follow up on any tickets prior to a risk of breaching service level agreements + Training staff in products, and policies and processes + Maintaining documentation of processes established for the department + Identifying opportunities for operational improvements + Maintaining a high level and up to date knowledge of products and solutions offered by the company + Sales support through participation in demonstrations + Sales support through SLA reporting and participation in customer SLA and KPI reviews + Ensuring continuity of coverage of support to customers, including performing these activities as needed About You: + Hold a higher education degree + 3-5 years of experience in a related area as an individual contributor + Thorough knowledge of department processes and business process engineering + Excellent written and verbal communication skills + Strong administrative, organisation and computer skills + Ability to prioritise and handle multiple tasks + A team orientation + Strong presentation skills + Willingness to travel + Ability to plan and direct activities under limited management supervision + Procurement and Supply Chain experience would be advantageous, but not mandatory Benefits: + Competitive Salary + Opportunity for career progression + Contributory pension scheme + Private Health Insurance scheme + Flexible working with home-based working Your Background / Previous Roles May Include: Customer Success, Client Support, Client Services, Customer Support, Customer Service, Customer Service Team Leader, Technical Support, Help Desk, Support Analyst. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 29, 2024
Full time
As part of our continued growth, we have a requirement for a Customer Support Analyst / Team Leader based at our Glasgow City Centre Office. Role Info: Customer Support Analyst / Team Leader Glasgow / Travel Throughout the UK as Required £25,000 - £30,000 per annum Benefits Package + Flexible working with home-based working Reporting to: Implementation and Customer Service Manager Hours: 37.5 (9 30 with an hour lunch break) Values: Passion, Innovation & Agility, Empowerment, Customer Focus, Fun Product / Service: Subscription data platform with business intelligence to bid for public sector contracts Your Skills: Customer Service / Support, Team Leadership, Administration, IT Skills. Who we are: After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provide eProcurement, eInventory, eHealth and eFunding solutions for clients around the world. The Customer Support Analyst / Team Leader Opportunity: As Customer Support Analyst / Team Leader, you will supervise and provide support to the Customer Support team that responds to requests from customers by Helpdesk tickets, phone, e-mail, or chat. You will manage daily workloads to ensure required service volume and quality levels are attained and agreed Service Levels are met by the team and analyse key helpdesk data for customer reports, internal reports and general trends and patterns. What You'll be Doing: + Monitoring Help Desk and phone queues daily to ensure progress and quality of content + Liaising with Customer Support staff and other operational staff as required, to follow up on any tickets prior to a risk of breaching service level agreements + Training staff in products, and policies and processes + Maintaining documentation of processes established for the department + Identifying opportunities for operational improvements + Maintaining a high level and up to date knowledge of products and solutions offered by the company + Sales support through participation in demonstrations + Sales support through SLA reporting and participation in customer SLA and KPI reviews + Ensuring continuity of coverage of support to customers, including performing these activities as needed About You: + Hold a higher education degree + 3-5 years of experience in a related area as an individual contributor + Thorough knowledge of department processes and business process engineering + Excellent written and verbal communication skills + Strong administrative, organisation and computer skills + Ability to prioritise and handle multiple tasks + A team orientation + Strong presentation skills + Willingness to travel + Ability to plan and direct activities under limited management supervision + Procurement and Supply Chain experience would be advantageous, but not mandatory Benefits: + Competitive Salary + Opportunity for career progression + Contributory pension scheme + Private Health Insurance scheme + Flexible working with home-based working Your Background / Previous Roles May Include: Customer Success, Client Support, Client Services, Customer Support, Customer Service, Customer Service Team Leader, Technical Support, Help Desk, Support Analyst. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Role: Head of Enterprise Managed Services (Full-time) Location: Whiteley, Hampshire / Hybrid (4 days at the office) Salary: £60,000 - £70,000 per annum Fantastic Hours: Mon - Fri, 8:30am 5.30pm The task at hand: We are looking for an established Head of Enterprise Managed Services who will play a pivotal role in ensuring high-quality technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company s commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including: - Responsible for the 24x7 Managed Service Desk team, providing leadership, direction and guidance, motivation and support, clear objectives, personal development and meaningful feedback on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer s SLAs, organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty manager rota - Engage with customers and suppliers to review the delivery of support, suggesting ways to continually improve internal processes and procedures with a view to enhancing operational efficiency and improve overall customer experience - Engage with business transformation activities which will impact Technical Support and Customer Experience, ensuring that the Managed Service Desk is prepared to provide support for new products, suppliers and/or customers - Acting as an escalation point for high priority incidents - Working closely with customers, internal support teams and vendors to manage high priority incidents through to resolution - Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely with the Service Delivery and Support functions to ensure a consistent approach is adopted for all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to their satisfaction without compromise, you will do this by implementing effective listening with the ability to diagnose a customer s problem and find an appropriate solution You are highly responsive and have a strong sense of urgency and commitment to follow tasks through to the end You have a technical understanding of telephony, cloud and connectivity solutions (desirable) You have a strong understanding of ITIL (desirable) You re an inspirational leader who demonstrates success and promotes team responsibility You have strong people management skills and can drive a team to ensure they contribute to delivering first class technical support You're able to lead and manage multi-disciplined staff and can support, train and identify development needs You're a performance manager understanding performance drivers, promoting self-management and utilising effective coaching skills You're confident with change management, working through an environment of change and effectively leading a team through transitions beyond their control You possess excellent decision-making skills, taking ownership and responsibility You have a high level of commercial awareness You're an excellent communicator with the ability to support and motivate staff Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy
Mar 29, 2024
Full time
Role: Head of Enterprise Managed Services (Full-time) Location: Whiteley, Hampshire / Hybrid (4 days at the office) Salary: £60,000 - £70,000 per annum Fantastic Hours: Mon - Fri, 8:30am 5.30pm The task at hand: We are looking for an established Head of Enterprise Managed Services who will play a pivotal role in ensuring high-quality technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company s commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including: - Responsible for the 24x7 Managed Service Desk team, providing leadership, direction and guidance, motivation and support, clear objectives, personal development and meaningful feedback on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer s SLAs, organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty manager rota - Engage with customers and suppliers to review the delivery of support, suggesting ways to continually improve internal processes and procedures with a view to enhancing operational efficiency and improve overall customer experience - Engage with business transformation activities which will impact Technical Support and Customer Experience, ensuring that the Managed Service Desk is prepared to provide support for new products, suppliers and/or customers - Acting as an escalation point for high priority incidents - Working closely with customers, internal support teams and vendors to manage high priority incidents through to resolution - Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely with the Service Delivery and Support functions to ensure a consistent approach is adopted for all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to their satisfaction without compromise, you will do this by implementing effective listening with the ability to diagnose a customer s problem and find an appropriate solution You are highly responsive and have a strong sense of urgency and commitment to follow tasks through to the end You have a technical understanding of telephony, cloud and connectivity solutions (desirable) You have a strong understanding of ITIL (desirable) You re an inspirational leader who demonstrates success and promotes team responsibility You have strong people management skills and can drive a team to ensure they contribute to delivering first class technical support You're able to lead and manage multi-disciplined staff and can support, train and identify development needs You're a performance manager understanding performance drivers, promoting self-management and utilising effective coaching skills You're confident with change management, working through an environment of change and effectively leading a team through transitions beyond their control You possess excellent decision-making skills, taking ownership and responsibility You have a high level of commercial awareness You're an excellent communicator with the ability to support and motivate staff Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy
Job Advert ICT Support Engineer Job Type: Full-time, Permanent Location: Knowsley, Liverpool Job Type: Information Technology, Credit Services Salary: £25,000 - £26,500pa dependent on skills and experience About Ardent Credit Services Ltd Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation for providing professional and compliant debt recovery and collection services to a large range of blue-chip clients. This success has been built on an ethos of attention to detail, going the extra mile and a desire to be the best. Ardent is a growing business and aims to be at the forefront of delivering intelligent solutions, formulating informed decisions through data analysis, to give us the edge in a challenging market. We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team. We know we can only deliver success with great people and great systems. ICT Support Engineer We now have an exciting new position for an ICT Support Engineer, reporting to the IT Manager, who will support and deliver the operation and integration of ICT Services within Ardent's ongoing growth phase. Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be fundamental in supporting and delivering IT solutions aligned with business need. We operate within ISO27001 and Information Security is of utmost importance to our business, clients and customers. The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available infrastructure to ensure that we can operate with the highest level of efficiency, productivity and security. The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time' approach and attitude. Role Requirements & Duties Provide 1st line support, assistance, and problem solving for stakeholders Provide troubleshooting, monitoring and maintenance of the ICT systems Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001). Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting Ensure that the workforce has effective and efficient IT support to maximise productivity Provide 1st line support on issues including (but not limited to): Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirus management Patch and upgrade management (with specific reference to WSUS) Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity Advise and report on any configuration issues Advise on and complete automated checks to improve the detection and correction of issues Essential Experience and Skills The ideal candidate will have the following skills and experience: Microsoft Windows 10, Windows Server 2019 Microsoft Active Directory Domain Services Microsoft Office 365 IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirus management Cyber Security Awareness Excellent Communication - both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a highly regulated environment Ability to engage with stakeholders at all levels A consistent professional approach to all tasks Desirable skills Linux Operating Systems (RedHat/Debian based distributions) Virtualisation (Hyper-V) Open Source technologies What's in it for you? Working hours Monday - Friday 9am - 5.15pm with occasional Saturday working Luxurious office environment for this office-based role Secure car parking spaces available 29 days holidays per year including 8 bank holidays increasing with tenure Healthcare and Dental Schemes Company pension plan Life Assurance Salary Sacrifice Electric Cars and Cycle2work schemes Qualifying period applies for these benefits We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips & Cohen UK website.
Mar 28, 2024
Full time
Job Advert ICT Support Engineer Job Type: Full-time, Permanent Location: Knowsley, Liverpool Job Type: Information Technology, Credit Services Salary: £25,000 - £26,500pa dependent on skills and experience About Ardent Credit Services Ltd Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation for providing professional and compliant debt recovery and collection services to a large range of blue-chip clients. This success has been built on an ethos of attention to detail, going the extra mile and a desire to be the best. Ardent is a growing business and aims to be at the forefront of delivering intelligent solutions, formulating informed decisions through data analysis, to give us the edge in a challenging market. We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team. We know we can only deliver success with great people and great systems. ICT Support Engineer We now have an exciting new position for an ICT Support Engineer, reporting to the IT Manager, who will support and deliver the operation and integration of ICT Services within Ardent's ongoing growth phase. Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be fundamental in supporting and delivering IT solutions aligned with business need. We operate within ISO27001 and Information Security is of utmost importance to our business, clients and customers. The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available infrastructure to ensure that we can operate with the highest level of efficiency, productivity and security. The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time' approach and attitude. Role Requirements & Duties Provide 1st line support, assistance, and problem solving for stakeholders Provide troubleshooting, monitoring and maintenance of the ICT systems Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001). Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting Ensure that the workforce has effective and efficient IT support to maximise productivity Provide 1st line support on issues including (but not limited to): Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirus management Patch and upgrade management (with specific reference to WSUS) Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity Advise and report on any configuration issues Advise on and complete automated checks to improve the detection and correction of issues Essential Experience and Skills The ideal candidate will have the following skills and experience: Microsoft Windows 10, Windows Server 2019 Microsoft Active Directory Domain Services Microsoft Office 365 IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirus management Cyber Security Awareness Excellent Communication - both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a highly regulated environment Ability to engage with stakeholders at all levels A consistent professional approach to all tasks Desirable skills Linux Operating Systems (RedHat/Debian based distributions) Virtualisation (Hyper-V) Open Source technologies What's in it for you? Working hours Monday - Friday 9am - 5.15pm with occasional Saturday working Luxurious office environment for this office-based role Secure car parking spaces available 29 days holidays per year including 8 bank holidays increasing with tenure Healthcare and Dental Schemes Company pension plan Life Assurance Salary Sacrifice Electric Cars and Cycle2work schemes Qualifying period applies for these benefits We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips & Cohen UK website.
ARM (Advanced Resource Managers)
Romsey, Hampshire
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 28, 2024
Full time
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Insight Recruitment Consultants (IRC) are delighted to be recruiting for our client, a Hotel Operations Manager Reports To: Owners Summary: We are seeking a highly motivated and experienced Hotel Operations Manager to play a key role in the day-to-day operations of the hotel. You will be responsible for overseeing all departments, ensuring smooth guest experiences, and contributing to the overall success and profitability of the hotel. Responsibilities: Lead and manage all operational departments, including front desk, housekeeping, maintenance, and food and beverage and administration duties. Develop and implement operational plans to optimize efficiency, guest satisfaction, and profitability. Monitor and maintain high standards of guest service across all departments. Oversee guest satisfaction surveys and implement strategies to address any concerns. Manage staff performance, including recruiting, training, scheduling, and performance evaluations. Ensure adherence to all safety and security protocols within the hotel. Develop and maintain positive working relationships with all departments and staff. Prepare and manage departmental budgets, controlling costs and maximizing revenue. Identify and implement cost-saving measures and operational improvements. Liaise with vendors and suppliers to ensure timely and cost-effective delivery of goods and services. Generate reports and analyze data to track performance and identify areas for improvement. Qualifications: Wedding managment experience essesntial. Relevent experience, Hospitality Management, Business Administration, or a related field qualification consideres and preferred. Previous experience in hotel operations management. Proven experience in leading and motivating diverse teams. Strong understanding of all hotel operations departments. Excellent communication, interpersonal, and problem-solving skills. Ability to prioritize multiple tasks and work effectively under pressure. Strong analytical and decision-making skills. Proficient in Microsoft Office Suite and hospitality software. Benefits: Competitive salary and benefits package. Opportunity to work in a fast-paced and dynamic environment. Beautiful location. Career development opportunities within the company. Please apply directly or contact IRC to discuss the role further.
Mar 28, 2024
Full time
Insight Recruitment Consultants (IRC) are delighted to be recruiting for our client, a Hotel Operations Manager Reports To: Owners Summary: We are seeking a highly motivated and experienced Hotel Operations Manager to play a key role in the day-to-day operations of the hotel. You will be responsible for overseeing all departments, ensuring smooth guest experiences, and contributing to the overall success and profitability of the hotel. Responsibilities: Lead and manage all operational departments, including front desk, housekeeping, maintenance, and food and beverage and administration duties. Develop and implement operational plans to optimize efficiency, guest satisfaction, and profitability. Monitor and maintain high standards of guest service across all departments. Oversee guest satisfaction surveys and implement strategies to address any concerns. Manage staff performance, including recruiting, training, scheduling, and performance evaluations. Ensure adherence to all safety and security protocols within the hotel. Develop and maintain positive working relationships with all departments and staff. Prepare and manage departmental budgets, controlling costs and maximizing revenue. Identify and implement cost-saving measures and operational improvements. Liaise with vendors and suppliers to ensure timely and cost-effective delivery of goods and services. Generate reports and analyze data to track performance and identify areas for improvement. Qualifications: Wedding managment experience essesntial. Relevent experience, Hospitality Management, Business Administration, or a related field qualification consideres and preferred. Previous experience in hotel operations management. Proven experience in leading and motivating diverse teams. Strong understanding of all hotel operations departments. Excellent communication, interpersonal, and problem-solving skills. Ability to prioritize multiple tasks and work effectively under pressure. Strong analytical and decision-making skills. Proficient in Microsoft Office Suite and hospitality software. Benefits: Competitive salary and benefits package. Opportunity to work in a fast-paced and dynamic environment. Beautiful location. Career development opportunities within the company. Please apply directly or contact IRC to discuss the role further.
Before applying can you please ensure you have fully read and understand the job requirements and have the relevant skills set, and qualifications for this role. You will also need to be available for a face to face interview potentially within 3 to 5 days. Position Overview The post holder will work as part of a flexible team with continuing responsibility for the provision of a comprehensive, high quality property maintenance service to all facilities within the designated region. Each post holder will have a designated core skill (Electrician, Fabric, Mechanical, Gas or Air Con) and will be expected to lead in this area, but will also be expected to undertake any property maintenance work within the post holders range of competence. Key Duties & Responsibilities To ensure that the Facilities are maintained to the levels specified in the contractual agreement between FESFM and our clients To undertake planned, responsive and cyclical maintenance work either independently under the supervision of the Maintenance Supervisor To undertake maintenance duties in such a manner as to support the objectives of the client and FESFM To ensure the safe operation of all plant, equipment and tools To operate at all times with safe working practices with due regard to Health and Safety Regulations, COSHH, Control of Infection, Waste Disposal etc in accordance with legislative requirements and policies and procedures of FESFM. To complete asset histories, maintenance records and helpdesk reports, informing the Operation Managers of any follow up action that may be required To take part in an On-Call rota providing 24hr, 365 day cover to the Facilities. Currently 1 in 13 To report all accidents and incidents as appropriate To provide support and assistance to other FESFM personnel on site in the delivery of contracted services throughout our client portfolio. Qualifications Gas C&G/NVQ Level 2/3 Gas Maintenance ACS COCN1 Core Commercial, CIGA1 & CDGA1 Boilers Additional TPCP1 Tightness testing, CORT1 Overhead heaters, Domestic - CCN1 CENWAT, CKR1, LPG Other gas tickets will be considered Person Specification - Attributes Excellent communication skills both written & verbal Curious investigative nature Ability to solve problems Strong customer facing skills Proactive and flexible team player. Ability to react well under pressure Attention to Detail in work required inclusing service sheets Basic computer literate - Use of PDA essential Ability to prioritise. Good time keeping Over all positive temprament
Mar 28, 2024
Full time
Before applying can you please ensure you have fully read and understand the job requirements and have the relevant skills set, and qualifications for this role. You will also need to be available for a face to face interview potentially within 3 to 5 days. Position Overview The post holder will work as part of a flexible team with continuing responsibility for the provision of a comprehensive, high quality property maintenance service to all facilities within the designated region. Each post holder will have a designated core skill (Electrician, Fabric, Mechanical, Gas or Air Con) and will be expected to lead in this area, but will also be expected to undertake any property maintenance work within the post holders range of competence. Key Duties & Responsibilities To ensure that the Facilities are maintained to the levels specified in the contractual agreement between FESFM and our clients To undertake planned, responsive and cyclical maintenance work either independently under the supervision of the Maintenance Supervisor To undertake maintenance duties in such a manner as to support the objectives of the client and FESFM To ensure the safe operation of all plant, equipment and tools To operate at all times with safe working practices with due regard to Health and Safety Regulations, COSHH, Control of Infection, Waste Disposal etc in accordance with legislative requirements and policies and procedures of FESFM. To complete asset histories, maintenance records and helpdesk reports, informing the Operation Managers of any follow up action that may be required To take part in an On-Call rota providing 24hr, 365 day cover to the Facilities. Currently 1 in 13 To report all accidents and incidents as appropriate To provide support and assistance to other FESFM personnel on site in the delivery of contracted services throughout our client portfolio. Qualifications Gas C&G/NVQ Level 2/3 Gas Maintenance ACS COCN1 Core Commercial, CIGA1 & CDGA1 Boilers Additional TPCP1 Tightness testing, CORT1 Overhead heaters, Domestic - CCN1 CENWAT, CKR1, LPG Other gas tickets will be considered Person Specification - Attributes Excellent communication skills both written & verbal Curious investigative nature Ability to solve problems Strong customer facing skills Proactive and flexible team player. Ability to react well under pressure Attention to Detail in work required inclusing service sheets Basic computer literate - Use of PDA essential Ability to prioritise. Good time keeping Over all positive temprament
Would you like to be a part of a team responsible for the contract and supplier management community in the FCA? The team/department The Workplace Solutions team reports into Finance and is responsible for the effective delivery of facilities management, asset management and life cycle planning across the property portfolio which includes a head office in Stratford, London, and regional offices in Edinburgh and Leeds. The function is constantly seeking to improve performance as appropriate to deliver increased value and service resilience. What you will be doing (the role) Reporting into the Contracts Manager, you will manage the day-to-day relationships with service partners on-site, as well as having the opportunity to manage some of the smaller projects. Key responsibilities will include: * Management of key service contracts * Establishing good working relationships with the on-site teams to support service contracts * Developing a thorough knowledge of key elements of each contract, including agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), Purchase Orders, operational delivery requirements, the contract change process and the annual budget plan * Arranging all meetings as agreed within each contract including co-ordination of diaries, meeting room bookings and distribution of relevant documentation in advance * Working closely with the Building Co-ordinators to ensure Service Partners are providing the right level of service and that this is managed effectively * Co-ordinating regular operational "huddles" between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards * Establishing customer feedback groups within the FCA to monitor service perception and drive continuous improvement of key services through appropriate reporting an MI * Working with the Help Desk function to produce reports to demonstrate compliance in dealing with issues, and providing assistance and guidance on issues raised that require FCA support What you will get from the role * Exposure to a wide range of senior stakeholders and colleagues, both internally and externally * Scope to influence the future development of these disciplines through working with the wider contract and supplier management community in the FCA * Working with the Finance Division which gives exposure to how the organisation manages its resources and spend * Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: * 25 days holiday per year plus bank holidays * Private healthcare with Bupa * A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) * Life assurance of eight times your basic salary * Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office. The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. * Experience in delivering contract management, contract change notices, invoicing and purchase order * Proven ability to form strong client relationships * Experience of holding suppliers to account on KPIs and SLAs Essential * Experience in resolving contractual breaches and mitigating of supplier risks and issue * A good team player who appreciates the importance of collaboration to achieve joint success * Previous experience of working in a commercial, financial or data analysis environment * Numerate, analytical and able to develop, create and interpret management information * Ability to influence and negotiate with third parties and internal leadership * Able to deliver against agreed priorities, prioritise and coordinate activity * Strong influencing skills to deal with conflict situations Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking. Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter. What to expect from our interview process If successful, you will be invited to attend a competency-based interview week commencing 8th April 2024. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know
Mar 28, 2024
Full time
Would you like to be a part of a team responsible for the contract and supplier management community in the FCA? The team/department The Workplace Solutions team reports into Finance and is responsible for the effective delivery of facilities management, asset management and life cycle planning across the property portfolio which includes a head office in Stratford, London, and regional offices in Edinburgh and Leeds. The function is constantly seeking to improve performance as appropriate to deliver increased value and service resilience. What you will be doing (the role) Reporting into the Contracts Manager, you will manage the day-to-day relationships with service partners on-site, as well as having the opportunity to manage some of the smaller projects. Key responsibilities will include: * Management of key service contracts * Establishing good working relationships with the on-site teams to support service contracts * Developing a thorough knowledge of key elements of each contract, including agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), Purchase Orders, operational delivery requirements, the contract change process and the annual budget plan * Arranging all meetings as agreed within each contract including co-ordination of diaries, meeting room bookings and distribution of relevant documentation in advance * Working closely with the Building Co-ordinators to ensure Service Partners are providing the right level of service and that this is managed effectively * Co-ordinating regular operational "huddles" between teams to ensure that everyone is aware of requirements and expectations in respect of service delivery standards * Establishing customer feedback groups within the FCA to monitor service perception and drive continuous improvement of key services through appropriate reporting an MI * Working with the Help Desk function to produce reports to demonstrate compliance in dealing with issues, and providing assistance and guidance on issues raised that require FCA support What you will get from the role * Exposure to a wide range of senior stakeholders and colleagues, both internally and externally * Scope to influence the future development of these disciplines through working with the wider contract and supplier management community in the FCA * Working with the Finance Division which gives exposure to how the organisation manages its resources and spend * Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your life cycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: * 25 days holiday per year plus bank holidays * Private healthcare with Bupa * A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35) * Life assurance of eight times your basic salary * Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our London office. The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. * Experience in delivering contract management, contract change notices, invoicing and purchase order * Proven ability to form strong client relationships * Experience of holding suppliers to account on KPIs and SLAs Essential * Experience in resolving contractual breaches and mitigating of supplier risks and issue * A good team player who appreciates the importance of collaboration to achieve joint success * Previous experience of working in a commercial, financial or data analysis environment * Numerate, analytical and able to develop, create and interpret management information * Ability to influence and negotiate with third parties and internal leadership * Able to deliver against agreed priorities, prioritise and coordinate activity * Strong influencing skills to deal with conflict situations Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking. Due to business need some employees and teams may be required to work more than the 40% minimum standard in the office. All employees will need to be flexible in accordance with the needs of the business, if you have any questions please reach out to your recruiter. What to expect from our interview process If successful, you will be invited to attend a competency-based interview week commencing 8th April 2024. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know
Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at Role: This senior product role will support the execution of Moody's asset management growth strategy. There are two key elements to the role: Engaging with key senior level stakeholders within asset managers and helping to testexecute and /evolve Moody's strategy in light of emerging market themes. You will work closely with the product management function to ensure that product roadmaps best reflect the opportunity for Moody's in asset management. Your industry experience will be key to Moody's executing on its asset management strategy. Your experience will shape the products/content that we take to market, support our marketing and sales strategy and ultimately ensure the commercial success of this initiative. Responsibilities: Responsible for engaging key senior level stakeholders within asset managers to understand market trends and emerging themes Engage externally to continuously test and refine Moody's asset management strategy Support the development of Moody's sales and marketing strategy for asset management Build an understanding of Moody's broad range of capabilities. Help to shape these capabilities to best address the needs of asset managers Engage with product management to ensure that the product roadmap fits the market opportunity. Meet with clients and prospects - provide senior credibility and industry experience to support the sales process Present at industry events Build a strong internal network across Moody's Qualifications: Undergraduate/first-level degree (e.g., Bachelor's degree). 15+ years experience working with the front office of asset managers - either directly or through the provision of data, analytics or software into the front office. Fixed income experience is essential - multi-asset experience is beneficial. Strong client facing experience with the ability to effectively interface with senior stakeholders (C-Suite, Heads of Desk, Senior Portfolio Managers). Ability to build internal network and work collaboratively across teams Experience in supporting sale of solutions to financial institutions. Technical understanding of financial technology, analytics and data and ability to engage externally with credibility Ability to present high-level information as well as detailed demonstrations of products & services. Excellent verbal/written communication and presentation skills. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Mar 28, 2024
Full time
Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at Role: This senior product role will support the execution of Moody's asset management growth strategy. There are two key elements to the role: Engaging with key senior level stakeholders within asset managers and helping to testexecute and /evolve Moody's strategy in light of emerging market themes. You will work closely with the product management function to ensure that product roadmaps best reflect the opportunity for Moody's in asset management. Your industry experience will be key to Moody's executing on its asset management strategy. Your experience will shape the products/content that we take to market, support our marketing and sales strategy and ultimately ensure the commercial success of this initiative. Responsibilities: Responsible for engaging key senior level stakeholders within asset managers to understand market trends and emerging themes Engage externally to continuously test and refine Moody's asset management strategy Support the development of Moody's sales and marketing strategy for asset management Build an understanding of Moody's broad range of capabilities. Help to shape these capabilities to best address the needs of asset managers Engage with product management to ensure that the product roadmap fits the market opportunity. Meet with clients and prospects - provide senior credibility and industry experience to support the sales process Present at industry events Build a strong internal network across Moody's Qualifications: Undergraduate/first-level degree (e.g., Bachelor's degree). 15+ years experience working with the front office of asset managers - either directly or through the provision of data, analytics or software into the front office. Fixed income experience is essential - multi-asset experience is beneficial. Strong client facing experience with the ability to effectively interface with senior stakeholders (C-Suite, Heads of Desk, Senior Portfolio Managers). Ability to build internal network and work collaboratively across teams Experience in supporting sale of solutions to financial institutions. Technical understanding of financial technology, analytics and data and ability to engage externally with credibility Ability to present high-level information as well as detailed demonstrations of products & services. Excellent verbal/written communication and presentation skills. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mar 28, 2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Office Manager/Receptonist Maulden - MK45 Salary; £14.00 (varied depending on skills)Temp Are you a meticulous individual with exceptional organizational skills? Do you thrive in a fast-paced office environment?This is a fantastic opportunity to contribute to the smooth operation of our office and ensure a welcoming atmosphere for both employees and visitors. Responsibilities - Maintain a clean, organized, and professional office environment.- Supporting with a launch party, being personable and able to organize.- Order office supplies and equipment to ensure seamless operations.- Lead new employee onboarding during their first weeks in the role, providing essential support and guidance.- Coordinate office events and meetings to promote team collaboration and engagement.- Oversee the maintenance and upkeep of the office building and grounds, ensuring safety and functionality.- Coordinate repairs and maintenance tasks with vendors to address any facility-related issues promptly.- Manage waste disposal and recycling programs in compliance with environmental regulations.- Greet visitors and clients professionally and courteously, providing a positive first impression.- Direct inquiries to the appropriate team members, facilitating efficient communication within the organization.- Manage meeting room appointment scheduling and calendar to optimize the use of resources.- Handle front desk telephone calls and emails efficiently, demonstrating excellent communication skills and attention to detail. Desirable - Proven experience in office management or related administrative roles.- Strong organizational and multitasking abilities, with a keen eye for detail.- Excellent interpersonal skills, with the ability to communicate effectively with diverse stakeholders.- Proficiency in Microsoft Office Suite and other relevant software.- Ability to work independently and collaboratively in a team environment.- Prior experience in facilities management or customer service is a plus.Join one of our clients in shaping the future of their office as they strive for excellence in everything they do! APPLY NOW
Mar 28, 2024
Full time
Office Manager/Receptonist Maulden - MK45 Salary; £14.00 (varied depending on skills)Temp Are you a meticulous individual with exceptional organizational skills? Do you thrive in a fast-paced office environment?This is a fantastic opportunity to contribute to the smooth operation of our office and ensure a welcoming atmosphere for both employees and visitors. Responsibilities - Maintain a clean, organized, and professional office environment.- Supporting with a launch party, being personable and able to organize.- Order office supplies and equipment to ensure seamless operations.- Lead new employee onboarding during their first weeks in the role, providing essential support and guidance.- Coordinate office events and meetings to promote team collaboration and engagement.- Oversee the maintenance and upkeep of the office building and grounds, ensuring safety and functionality.- Coordinate repairs and maintenance tasks with vendors to address any facility-related issues promptly.- Manage waste disposal and recycling programs in compliance with environmental regulations.- Greet visitors and clients professionally and courteously, providing a positive first impression.- Direct inquiries to the appropriate team members, facilitating efficient communication within the organization.- Manage meeting room appointment scheduling and calendar to optimize the use of resources.- Handle front desk telephone calls and emails efficiently, demonstrating excellent communication skills and attention to detail. Desirable - Proven experience in office management or related administrative roles.- Strong organizational and multitasking abilities, with a keen eye for detail.- Excellent interpersonal skills, with the ability to communicate effectively with diverse stakeholders.- Proficiency in Microsoft Office Suite and other relevant software.- Ability to work independently and collaboratively in a team environment.- Prior experience in facilities management or customer service is a plus.Join one of our clients in shaping the future of their office as they strive for excellence in everything they do! APPLY NOW
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.