Your new company Opportunity to join a public sector housing organisation based in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers updated regularly and escalation when appropriate. User Accounts - Manage user accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of delivering high levels of customer service with an SLA managed environment. Professional understanding of supporting the Microsoft Windows operating system and applications. Full understanding of supporting mobile devices. Able to work effectively in a team to deliver against agreed targets. Ability to develop positive relationships with colleagues and customers Experience of Active Directory and account resets What you'll get in return ICT Analyst £19.18 per hour Inside IR35 (Umbrella) 6 week contract + potential extension Accrington based (fully on site) 8-4 working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 17, 2024
Contractor
Your new company Opportunity to join a public sector housing organisation based in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers updated regularly and escalation when appropriate. User Accounts - Manage user accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of delivering high levels of customer service with an SLA managed environment. Professional understanding of supporting the Microsoft Windows operating system and applications. Full understanding of supporting mobile devices. Able to work effectively in a team to deliver against agreed targets. Ability to develop positive relationships with colleagues and customers Experience of Active Directory and account resets What you'll get in return ICT Analyst £19.18 per hour Inside IR35 (Umbrella) 6 week contract + potential extension Accrington based (fully on site) 8-4 working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Analyst Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: Sale, Manchester Please note the Sale Point office will be relocating to Old Trafford in early 2025 Persona: Office based with one day a week working from home Salary: £26,295 per annum Closing date for completed applications: 19th April 2024 at 23:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Apply now.
Apr 17, 2024
Full time
Service Desk Analyst Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: Sale, Manchester Please note the Sale Point office will be relocating to Old Trafford in early 2025 Persona: Office based with one day a week working from home Salary: £26,295 per annum Closing date for completed applications: 19th April 2024 at 23:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Apply now.
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can drive our success. Like us, you thrive on collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. We have an exciting opportunity for a Senior Security Operations Analyst to join our re-energised Cyber Defence team! Reporting into the Cyber Defence Security Operations Lead, you will act as the as a secondary contact and escalation point for the team. You'll manage a team of Security Analysts to oversee the day-to-day operational delivery of services provided by our third party 24x7 Security Operations Centre, and will take ownership of our security presence and identify any gaps by working with various stakeholders across the business. What else you'll be doing: Maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. You will also manage any operational risk remediation to conclusion and take ownership within the team. Managing development and improvements required for detection engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2 / 3 operational Cyber incident response. Escalating in a timely manner any incidents and anomalies that are detected within DLG and providing subject matter expertise and guidance for operational challenges. Monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Collating metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required. Collaborating with all CISO teams to report appropriate operational issues that may be resolved at an architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP (VoIP), firewall zoning. Ability to read and understand system data including security event logs, system logs, application logs, and device logs, etc. Knowledge and experience of enterprise grade technologies including operating systems, databases, and web applications. Knowledge and experience of performing network traffic analysis for identifying any developing patterns. Ability to assist with knowledge transfer and mentoring/up skilling of junior team members Security Analysis for CompTIA CySA+ or similar level of certification It would be beneficial if you have: Experience with any of the following technologies: Data Loss Prevention, Intrusion Prevention/Detection Systems, Firewalls, SIEM. Knowledge of reporting suites such as Power BI Good understanding of Microsoft security suites and associated qualifications Threat identification. Security certifications such as CISM, CISSP, M.Inst.ISP, CISA by a recognised professional body Technical certifications by a recognised professional body in network or systems engineering Fundamental Cloud Concepts for AWS. OWASP Top 10: API Security Playbook. Ways of Working This role is based out of our London Bridge office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension Up to 10% bonus 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more! Being yourself Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together we're one of a kind.
Apr 17, 2024
Full time
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can drive our success. Like us, you thrive on collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. We have an exciting opportunity for a Senior Security Operations Analyst to join our re-energised Cyber Defence team! Reporting into the Cyber Defence Security Operations Lead, you will act as the as a secondary contact and escalation point for the team. You'll manage a team of Security Analysts to oversee the day-to-day operational delivery of services provided by our third party 24x7 Security Operations Centre, and will take ownership of our security presence and identify any gaps by working with various stakeholders across the business. What else you'll be doing: Maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. You will also manage any operational risk remediation to conclusion and take ownership within the team. Managing development and improvements required for detection engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2 / 3 operational Cyber incident response. Escalating in a timely manner any incidents and anomalies that are detected within DLG and providing subject matter expertise and guidance for operational challenges. Monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Collating metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required. Collaborating with all CISO teams to report appropriate operational issues that may be resolved at an architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP (VoIP), firewall zoning. Ability to read and understand system data including security event logs, system logs, application logs, and device logs, etc. Knowledge and experience of enterprise grade technologies including operating systems, databases, and web applications. Knowledge and experience of performing network traffic analysis for identifying any developing patterns. Ability to assist with knowledge transfer and mentoring/up skilling of junior team members Security Analysis for CompTIA CySA+ or similar level of certification It would be beneficial if you have: Experience with any of the following technologies: Data Loss Prevention, Intrusion Prevention/Detection Systems, Firewalls, SIEM. Knowledge of reporting suites such as Power BI Good understanding of Microsoft security suites and associated qualifications Threat identification. Security certifications such as CISM, CISSP, M.Inst.ISP, CISA by a recognised professional body Technical certifications by a recognised professional body in network or systems engineering Fundamental Cloud Concepts for AWS. OWASP Top 10: API Security Playbook. Ways of Working This role is based out of our London Bridge office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension Up to 10% bonus 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. 25 days annual leave Buy as you earn share scheme Employee discounts and cashback Plus many more! Being yourself Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together we're one of a kind.
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week.As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Apr 17, 2024
Full time
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week.As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Apr 17, 2024
Full time
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Apr 16, 2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
Apr 16, 2024
Full time
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
Technical Training Manager (Digital Forensics) Sanderson are currently recruiting for a Technical Training Manager for one of our leading clients, as the Technical Training Manager in digital forensics, you'll lead the training and development efforts for our clients internal digital forensic staff. Your role involves conducting both in-person and online training sessions to ensure proficiency across all activities within our clients Mobile Device and Computing Laboratories. Job Details: Type: Full-time, Permanent Salary: £38,000.00-£47,000.00 per year Schedule: Monday to Friday - Office Based Location: Stoke-on-Trent, Staffordshire Primary Duties: Developing Competency: Facilitate the development and support of new and existing technicians into proficient report writing analysts/specialists. Tool Proficiency: Ensure all technical staff are proficient in utilising tools such as Cellebrite, Axiom, XRY, and more, crucial to their roles. Career Progression: Assist in advancing analysts and specialists into roles as consultants and beyond, fostering career growth within the digital forensics industry. Staff Diversification: Promote the expansion of staff abilities in alignment with business innovations and commercial developments. Training Plans and Materials: Create and maintain individualised training plans and materials, utilising various media formats tailored to business needs. Standard Operating Procedures (SOPs): Collaborate with the Digital Forensics Services Manager to ensure SOPs are appropriate and adhered to, identifying and implementing necessary amendments. Staff Retention: Oversee training actions in response to non-conformity issues, ensuring staff retention and competence. External Training Services: Assist in the commercialisation of training services, including delivering external training packages. Resource Planning: Balance and schedule training requirements considering commercial constraints and business needs. Non-Technical Training: Provide training on non-technical elements as per customer/stakeholder requirements, including standards adherence and court attendance. Qualifications and Experience: Degree in Digital Forensics or equivalent experience. Strong digital forensics knowledge with the ability to convey complex ideas effectively. Ability to work within prescribed processes and implement continuous improvement. Join us in shaping the future of digital forensics training and development! Apply today to make a meaningful impact in this dynamic field.
Apr 16, 2024
Full time
Technical Training Manager (Digital Forensics) Sanderson are currently recruiting for a Technical Training Manager for one of our leading clients, as the Technical Training Manager in digital forensics, you'll lead the training and development efforts for our clients internal digital forensic staff. Your role involves conducting both in-person and online training sessions to ensure proficiency across all activities within our clients Mobile Device and Computing Laboratories. Job Details: Type: Full-time, Permanent Salary: £38,000.00-£47,000.00 per year Schedule: Monday to Friday - Office Based Location: Stoke-on-Trent, Staffordshire Primary Duties: Developing Competency: Facilitate the development and support of new and existing technicians into proficient report writing analysts/specialists. Tool Proficiency: Ensure all technical staff are proficient in utilising tools such as Cellebrite, Axiom, XRY, and more, crucial to their roles. Career Progression: Assist in advancing analysts and specialists into roles as consultants and beyond, fostering career growth within the digital forensics industry. Staff Diversification: Promote the expansion of staff abilities in alignment with business innovations and commercial developments. Training Plans and Materials: Create and maintain individualised training plans and materials, utilising various media formats tailored to business needs. Standard Operating Procedures (SOPs): Collaborate with the Digital Forensics Services Manager to ensure SOPs are appropriate and adhered to, identifying and implementing necessary amendments. Staff Retention: Oversee training actions in response to non-conformity issues, ensuring staff retention and competence. External Training Services: Assist in the commercialisation of training services, including delivering external training packages. Resource Planning: Balance and schedule training requirements considering commercial constraints and business needs. Non-Technical Training: Provide training on non-technical elements as per customer/stakeholder requirements, including standards adherence and court attendance. Qualifications and Experience: Degree in Digital Forensics or equivalent experience. Strong digital forensics knowledge with the ability to convey complex ideas effectively. Ability to work within prescribed processes and implement continuous improvement. Join us in shaping the future of digital forensics training and development! Apply today to make a meaningful impact in this dynamic field.
Service Desk Analyst Title: Service Desk Analyst Contract Type: Fixed Term, 12 months Hours: 35 hours, Full Time Location: West Ham Lane, Stratford, London Persona: Office based with one day a week working from home Salary: £31,923 per annum Closing date for completed applications: 23rd April 2024 at 23:59pm. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritise, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 16, 2024
Contractor
Service Desk Analyst Title: Service Desk Analyst Contract Type: Fixed Term, 12 months Hours: 35 hours, Full Time Location: West Ham Lane, Stratford, London Persona: Office based with one day a week working from home Salary: £31,923 per annum Closing date for completed applications: 23rd April 2024 at 23:59pm. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritise, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office Our client are looking for an experienced IT support analyst to join their in-house team, supporting approximately 100 users across 2 locations (London and New York) for all IT and Technology requirements. Working closely with the IT director this role will enable you to develop your IT skills in a professional corporate environment, to maintain and deliver a high-quality IT service to staff. You will be the first point of contact for all day-to-day IT support as well as implementing projects and driving business improvement through technology change, you will be an integral team member with the encouragement to develop your IT career. You'll need experience providing IT support within a professional B2B environemnt, being the first point of call for all IT troubleshooting and remote support for 100 Users in London and New York. You must be comfortable providing in person support to senior executives. You'll be comfortable supporting Microsoft Technologies, Office 365 Administration including: Device deployment (Autopilot), Device Management (Intune), Software Deployment (Intune) Exchange Online, MS Teams , SharePoint and Exchange AD. You'll be involved in the day to day delivery of IT services including managing the joiners process; set-up, configure, and inductions as well as ensuring the closing of systems for leavers Day to day responsibilities will also include liaising with 3rd party suppliers and contractors, procurement and management of IT hardware, Software and Services and assisting with IT and business change projects. Preparing and managing meeting room tech; Teams Rooms and presentation equipment as well as assist with other duties within IT, Office Support and Team Operations. As well as offering a supportive and collaborative environment, hybrid and flexible working the salary on offer is up to £45,000 and generous benefits packing including healthcare , income protection, critical illness cover and increased holiday with tenure.
Apr 15, 2024
Full time
The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office Our client are looking for an experienced IT support analyst to join their in-house team, supporting approximately 100 users across 2 locations (London and New York) for all IT and Technology requirements. Working closely with the IT director this role will enable you to develop your IT skills in a professional corporate environment, to maintain and deliver a high-quality IT service to staff. You will be the first point of contact for all day-to-day IT support as well as implementing projects and driving business improvement through technology change, you will be an integral team member with the encouragement to develop your IT career. You'll need experience providing IT support within a professional B2B environemnt, being the first point of call for all IT troubleshooting and remote support for 100 Users in London and New York. You must be comfortable providing in person support to senior executives. You'll be comfortable supporting Microsoft Technologies, Office 365 Administration including: Device deployment (Autopilot), Device Management (Intune), Software Deployment (Intune) Exchange Online, MS Teams , SharePoint and Exchange AD. You'll be involved in the day to day delivery of IT services including managing the joiners process; set-up, configure, and inductions as well as ensuring the closing of systems for leavers Day to day responsibilities will also include liaising with 3rd party suppliers and contractors, procurement and management of IT hardware, Software and Services and assisting with IT and business change projects. Preparing and managing meeting room tech; Teams Rooms and presentation equipment as well as assist with other duties within IT, Office Support and Team Operations. As well as offering a supportive and collaborative environment, hybrid and flexible working the salary on offer is up to £45,000 and generous benefits packing including healthcare , income protection, critical illness cover and increased holiday with tenure.
Junior Cyber Security Analyst. Location: Duxford, Cambridgeshire. On-premises. Office Based: Four days a week. Remote Working: One day a week. An exceptional career opportunity is available to work for a globally recognized museum. The museum has recently invested significantly in advanced systems to detect, prevent and resolve emerging cyber threats. Additionally, the museum must comply with various regulatory frameworks and legislation such as PCI-DSS, GDPR, CAA and Cyber Essentials. The maintenance of these security systems requires dedicated security team resources. This vacancy is a fantastic opportunity for a junior-level cybersecurity enthusiast with practical blue team knowledge/experience to develop more cyber awareness and understanding. Junior Cyber Security Analyst Key Skills: We are eager to connect with aspiring Junior Cyber Security Analysts, Cyber Security Interns, Entry-Level Cyber Security Engineers, Junior IT Security Engineers, and other early-career professionals focusing on cyber and IT security. To excel in this position, you must possess many of the following: - A good understanding of Cyber and IT Security concepts and practices. - Some experience performing Antivirus audits and checks. - Good knowledge or practical experience of blue team activities, including daily monitoring and reporting cyber threats, hazards, or risks. - The ability to patch devices, systems, or networks against vulnerabilities. - Knowledge or experience of one or more of the following: Cyber Essentials, Darktrace, Qualys. - Experience working with any endpoint security tool or software, such as MS Defender, Sophos, ESET, Trellix, Symantec, etc. - Have excellent English communication skills (written and verbal). All applicants must reside in the UK and have the right to work. About the Junior Cyber Security Analyst position: You will be a member of the IT Security Team. You will track and report daily cyber threats, hazards, risks, controls, mitigations, and measures to safeguard our client's systems and personnel. You will proactively monitor all output from the various security systems to ensure minimal downtime, and the business will always be protected from cyber threats. You will ensure that all websites, services, servers, and employee devices have installed adequate vulnerability patches. Responsibilities include: - Harnessing the cutting-edge capabilities of Darktrace to detect, prevent, and monitor cyber threats in real-time. - Finding systemic cyber vulnerabilities to make sure security is preserved. - To oversee the patching of critical systems and infrastructure across the entire company, including those platforms maintained by third-party suppliers, in accordance with Cyber Essentials, and to make sure that all devices covered by the programme comply with the standard. - Investigating and researching attack methods to create defences against emerging threats. - Support and adhere to the IT Security Incident Response process as needed. - Assistance with cyber security risk assessments, yearly audits, and ongoing improvement of incident management. Salary and Benefits: Salary: To £30-38,000 Location: Duxford, Cambridgeshire. On-premises. Office Based: Four days a week. Remote Working: One day a week. Holiday: 25 days + Bank Holidays. Rising to 30 days after five years. Museum benefits: - 20% discount in all on-site shops - 25% discount in museum cafes - Free entry to a large number of other museums and galleries. - Enhanced maternity and paternity: Yes Other benefits: - Access to Childcare vouchers. - Access to in-house training programmes and development. For more information on this Junior Cyber Security Analyst position, please get in touch with us to discuss. Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work.
Apr 15, 2024
Full time
Junior Cyber Security Analyst. Location: Duxford, Cambridgeshire. On-premises. Office Based: Four days a week. Remote Working: One day a week. An exceptional career opportunity is available to work for a globally recognized museum. The museum has recently invested significantly in advanced systems to detect, prevent and resolve emerging cyber threats. Additionally, the museum must comply with various regulatory frameworks and legislation such as PCI-DSS, GDPR, CAA and Cyber Essentials. The maintenance of these security systems requires dedicated security team resources. This vacancy is a fantastic opportunity for a junior-level cybersecurity enthusiast with practical blue team knowledge/experience to develop more cyber awareness and understanding. Junior Cyber Security Analyst Key Skills: We are eager to connect with aspiring Junior Cyber Security Analysts, Cyber Security Interns, Entry-Level Cyber Security Engineers, Junior IT Security Engineers, and other early-career professionals focusing on cyber and IT security. To excel in this position, you must possess many of the following: - A good understanding of Cyber and IT Security concepts and practices. - Some experience performing Antivirus audits and checks. - Good knowledge or practical experience of blue team activities, including daily monitoring and reporting cyber threats, hazards, or risks. - The ability to patch devices, systems, or networks against vulnerabilities. - Knowledge or experience of one or more of the following: Cyber Essentials, Darktrace, Qualys. - Experience working with any endpoint security tool or software, such as MS Defender, Sophos, ESET, Trellix, Symantec, etc. - Have excellent English communication skills (written and verbal). All applicants must reside in the UK and have the right to work. About the Junior Cyber Security Analyst position: You will be a member of the IT Security Team. You will track and report daily cyber threats, hazards, risks, controls, mitigations, and measures to safeguard our client's systems and personnel. You will proactively monitor all output from the various security systems to ensure minimal downtime, and the business will always be protected from cyber threats. You will ensure that all websites, services, servers, and employee devices have installed adequate vulnerability patches. Responsibilities include: - Harnessing the cutting-edge capabilities of Darktrace to detect, prevent, and monitor cyber threats in real-time. - Finding systemic cyber vulnerabilities to make sure security is preserved. - To oversee the patching of critical systems and infrastructure across the entire company, including those platforms maintained by third-party suppliers, in accordance with Cyber Essentials, and to make sure that all devices covered by the programme comply with the standard. - Investigating and researching attack methods to create defences against emerging threats. - Support and adhere to the IT Security Incident Response process as needed. - Assistance with cyber security risk assessments, yearly audits, and ongoing improvement of incident management. Salary and Benefits: Salary: To £30-38,000 Location: Duxford, Cambridgeshire. On-premises. Office Based: Four days a week. Remote Working: One day a week. Holiday: 25 days + Bank Holidays. Rising to 30 days after five years. Museum benefits: - 20% discount in all on-site shops - 25% discount in museum cafes - Free entry to a large number of other museums and galleries. - Enhanced maternity and paternity: Yes Other benefits: - Access to Childcare vouchers. - Access to in-house training programmes and development. For more information on this Junior Cyber Security Analyst position, please get in touch with us to discuss. Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work.
Junior Cyber Security Analyst. Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. An exceptional career opportunity is available to work for a nationally recognised museum. The museum has recently invested significantly in advanced systems to detect, prevent and resolve emerging cyber threats. Additionally, the museum must comply with various regulatory frameworks and legislation such as PCI-DSS, GDPR, CAA and Cyber Essentials. The maintenance of these security systems requires dedicated security team resources. This vacancy is a fantastic opportunity for a junior-level cybersecurity enthusiast with practical blue team knowledge/experience to develop more cyber awareness and understanding. Junior Cyber Security Analyst Key Skills: We are eager to connect with aspiring Junior Cyber Security Analysts, Cyber Security Interns, Entry-Level Cyber Security Engineers, Junior IT Security Engineers, and other early-career professionals focusing on cyber and IT security. To excel in this position, you must possess many of the following: - A good understanding of Cyber and IT Security concepts and practices. - Some experience performing Antivirus audits and checks. - Good knowledge or practical experience of blue team activities, including daily monitoring and reporting cyber threats, hazards, or risks. - The ability to patch devices, systems, or networks against vulnerabilities. - Knowledge or experience of one or more of the following: Cyber Essentials, Darktrace, Qualys. - Experience working with any endpoint security tool or software, such as MS Defender, Sophos, ESET, Trellix, Symantec, etc. - Have excellent English communication skills (written and verbal). All applicants must reside in the UK and have the right to work. About the Junior Cyber Security Analyst position: You will be a member of the IT Security Team. You will track and report daily cyber threats, hazards, risks, controls, mitigations, and measures to safeguard our client's systems and personnel. You will proactively monitor all output from the various security systems to ensure minimal downtime, and the business will always be protected from cyber threats. You will ensure that all websites, services, servers, and employee devices have installed adequate vulnerability patches. Responsibilities include: - Harnessing the cutting-edge capabilities of Darktrace to detect, prevent, and monitor cyber threats in real-time. - Finding systemic cyber vulnerabilities to make sure security is preserved. - To oversee the patching of critical systems and infrastructure across the entire company, including those platforms maintained by third-party suppliers, in accordance with Cyber Essentials, and to make sure that all devices covered by the programme comply with the standard. - Investigating and researching attack methods to create defences against emerging threats. - Support and adhere to the IT Security Incident Response process as needed. - Assistance with cyber security risk assessments, yearly audits, and ongoing improvement of incident management. Salary and Benefits: Salary: To £30-38,000 Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. Holiday: 25 days + Bank Holidays. Rising to 30 days after five years. Museum benefits: - 20% discount in all on-site shops - 25% discount in museum cafes - Free entry to a large number of other museums and galleries. - Enhanced maternity and paternity: Yes Other benefits: - Access to Childcare vouchers. - Access to in-house training programmes and development. For more information on this Junior Cyber Security Analyst position, please get in touch with us to discuss. Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work.
Apr 15, 2024
Full time
Junior Cyber Security Analyst. Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. An exceptional career opportunity is available to work for a nationally recognised museum. The museum has recently invested significantly in advanced systems to detect, prevent and resolve emerging cyber threats. Additionally, the museum must comply with various regulatory frameworks and legislation such as PCI-DSS, GDPR, CAA and Cyber Essentials. The maintenance of these security systems requires dedicated security team resources. This vacancy is a fantastic opportunity for a junior-level cybersecurity enthusiast with practical blue team knowledge/experience to develop more cyber awareness and understanding. Junior Cyber Security Analyst Key Skills: We are eager to connect with aspiring Junior Cyber Security Analysts, Cyber Security Interns, Entry-Level Cyber Security Engineers, Junior IT Security Engineers, and other early-career professionals focusing on cyber and IT security. To excel in this position, you must possess many of the following: - A good understanding of Cyber and IT Security concepts and practices. - Some experience performing Antivirus audits and checks. - Good knowledge or practical experience of blue team activities, including daily monitoring and reporting cyber threats, hazards, or risks. - The ability to patch devices, systems, or networks against vulnerabilities. - Knowledge or experience of one or more of the following: Cyber Essentials, Darktrace, Qualys. - Experience working with any endpoint security tool or software, such as MS Defender, Sophos, ESET, Trellix, Symantec, etc. - Have excellent English communication skills (written and verbal). All applicants must reside in the UK and have the right to work. About the Junior Cyber Security Analyst position: You will be a member of the IT Security Team. You will track and report daily cyber threats, hazards, risks, controls, mitigations, and measures to safeguard our client's systems and personnel. You will proactively monitor all output from the various security systems to ensure minimal downtime, and the business will always be protected from cyber threats. You will ensure that all websites, services, servers, and employee devices have installed adequate vulnerability patches. Responsibilities include: - Harnessing the cutting-edge capabilities of Darktrace to detect, prevent, and monitor cyber threats in real-time. - Finding systemic cyber vulnerabilities to make sure security is preserved. - To oversee the patching of critical systems and infrastructure across the entire company, including those platforms maintained by third-party suppliers, in accordance with Cyber Essentials, and to make sure that all devices covered by the programme comply with the standard. - Investigating and researching attack methods to create defences against emerging threats. - Support and adhere to the IT Security Incident Response process as needed. - Assistance with cyber security risk assessments, yearly audits, and ongoing improvement of incident management. Salary and Benefits: Salary: To £30-38,000 Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. Holiday: 25 days + Bank Holidays. Rising to 30 days after five years. Museum benefits: - 20% discount in all on-site shops - 25% discount in museum cafes - Free entry to a large number of other museums and galleries. - Enhanced maternity and paternity: Yes Other benefits: - Access to Childcare vouchers. - Access to in-house training programmes and development. For more information on this Junior Cyber Security Analyst position, please get in touch with us to discuss. Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport . Within Peacock, the Personalisation team delights customers by guiding them on every visit to the titles (movies, tv shows, sports) that are best for them. We achieve our mission by developing a deep understanding of user interests and preferences to deliver relevant content our customers will love The Senior Product Manager, Personalisation you will develop the strategy and vision for maximising customer engagement, retention and satisfaction by identifying the right content for each user based on their individual interests, identity, and needs. This role will work to build and iterate on a variety of machine learning and recommender models that power personalisation across the product. What you'll do : The ideal candidate will have a solid understanding of ML technologies, is disciplined in using experiments to validate hypothesis, and is a proven collaborator that can get things done across a matrixed organisation. This role will report to the VP of Personalisation & Search, and partner closely with teams across the organisation to increase engagement (e.g. watch time per user, viewing frequency, viewing diversity) across all segments of our customer base. Contribute to the vision and strategy to improve personalised content recommendations across all devices (TV, mobile, web), through a mix of new features, enhancements, and innovations. Own and drive personalisation product roadmaps and features based on this strategic vision and define prioritised feature sets to address key internal and external customer needs. Partner with project management and technology teams in the US and Europe to set roadmaps and deliver high quality products. Partner with a globally distributed team of data analysts, data scientists, engineers, and editors to execute the product strategy according to the roadmap. Team up with other Product Managers to create product synergies and enable new product opportunities. Make evidenced-based decisions using consumer insights, product analytics, competitive and market analysis. Translate the complex into the simple and make compelling executive presentations that explain product vision and strategy. Build product features that can scale and adapt to global market needs and territory specific requirements. Help build a product culture and inspire the next generation of product leaders. What You'll Bring Minimum of 5 years of product strategy/management experience within the media or consumer technology space, with a preference for experience at a streaming service. Consumer-centric view with a proven track-record of developing and acting on customer insights. Understanding of modern ML/AI approaches and experience with personalisation and recommendation products. Significant experience with A/B testing, hypothesis validation, user testing, and analytics software. Experience building products across multiple platforms (iOS, tvOS, Android, Roku, Amazon) Ability and self-motivation to work effectively offsite and onsite and with global, multi-lingual teams. Experience owning feature delivery and prioritisation tradeoffs An ability to lead and inspire alignment to a shared vision and outcome through collaboration. Strong analytics skills and a hypothesis-driven approach to problem solving. Proven ability to be flexible and quickly adapt to changing priorities, with tight deadlines, balancing short term progress with long term thinking. Exceptional verbal, written and interpersonal communication skills. BA/BS degree in relevant field is highly desired. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 15, 2024
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport . Within Peacock, the Personalisation team delights customers by guiding them on every visit to the titles (movies, tv shows, sports) that are best for them. We achieve our mission by developing a deep understanding of user interests and preferences to deliver relevant content our customers will love The Senior Product Manager, Personalisation you will develop the strategy and vision for maximising customer engagement, retention and satisfaction by identifying the right content for each user based on their individual interests, identity, and needs. This role will work to build and iterate on a variety of machine learning and recommender models that power personalisation across the product. What you'll do : The ideal candidate will have a solid understanding of ML technologies, is disciplined in using experiments to validate hypothesis, and is a proven collaborator that can get things done across a matrixed organisation. This role will report to the VP of Personalisation & Search, and partner closely with teams across the organisation to increase engagement (e.g. watch time per user, viewing frequency, viewing diversity) across all segments of our customer base. Contribute to the vision and strategy to improve personalised content recommendations across all devices (TV, mobile, web), through a mix of new features, enhancements, and innovations. Own and drive personalisation product roadmaps and features based on this strategic vision and define prioritised feature sets to address key internal and external customer needs. Partner with project management and technology teams in the US and Europe to set roadmaps and deliver high quality products. Partner with a globally distributed team of data analysts, data scientists, engineers, and editors to execute the product strategy according to the roadmap. Team up with other Product Managers to create product synergies and enable new product opportunities. Make evidenced-based decisions using consumer insights, product analytics, competitive and market analysis. Translate the complex into the simple and make compelling executive presentations that explain product vision and strategy. Build product features that can scale and adapt to global market needs and territory specific requirements. Help build a product culture and inspire the next generation of product leaders. What You'll Bring Minimum of 5 years of product strategy/management experience within the media or consumer technology space, with a preference for experience at a streaming service. Consumer-centric view with a proven track-record of developing and acting on customer insights. Understanding of modern ML/AI approaches and experience with personalisation and recommendation products. Significant experience with A/B testing, hypothesis validation, user testing, and analytics software. Experience building products across multiple platforms (iOS, tvOS, Android, Roku, Amazon) Ability and self-motivation to work effectively offsite and onsite and with global, multi-lingual teams. Experience owning feature delivery and prioritisation tradeoffs An ability to lead and inspire alignment to a shared vision and outcome through collaboration. Strong analytics skills and a hypothesis-driven approach to problem solving. Proven ability to be flexible and quickly adapt to changing priorities, with tight deadlines, balancing short term progress with long term thinking. Exceptional verbal, written and interpersonal communication skills. BA/BS degree in relevant field is highly desired. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 15, 2024
Full time
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first / Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging and resolution of tickets. Assisting in the delivery of IT projects. Supporting the roll-out of new applications. Creating and maintaining service desk documentation. Contributing to team meetings and sharing best practices. Profile Service Desk Analyst - London A successful Service Desk Analyst should have: Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices. Relevant educational qualifications in IT or related field Excellent problem-solving skills Knowledge of ITIL best practices Ability to work effectively in a team Strong communication and customer service skills Familiarity with various operating systems and platforms Job Offer Service Desk Analyst - London This is a Fix term contract with for 12 months with full company benefits. A competitive salary range of 26,000 - 31000 per year Generous holiday allowance Flexibility in working arrangements Inclusive and supportive company culture Opportunity to contribute meaningfully to the not-for-profit and charities sector Pension scheme. We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together.
Apr 14, 2024
Full time
We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first / Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging and resolution of tickets. Assisting in the delivery of IT projects. Supporting the roll-out of new applications. Creating and maintaining service desk documentation. Contributing to team meetings and sharing best practices. Profile Service Desk Analyst - London A successful Service Desk Analyst should have: Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices. Relevant educational qualifications in IT or related field Excellent problem-solving skills Knowledge of ITIL best practices Ability to work effectively in a team Strong communication and customer service skills Familiarity with various operating systems and platforms Job Offer Service Desk Analyst - London This is a Fix term contract with for 12 months with full company benefits. A competitive salary range of 26,000 - 31000 per year Generous holiday allowance Flexibility in working arrangements Inclusive and supportive company culture Opportunity to contribute meaningfully to the not-for-profit and charities sector Pension scheme. We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together.
Job Title: Digital Forensic Analyst Location: Stoke-on-Trent Duration: Permanent Salary: Up to £36,000 + Benefits + Overtime (£40,000 OTE) Sanderson Recruitment is proud to partner with one of the UK's prominent leaders in the field of digital forensics to recruit a skilled Digital Forensics Analyst. Company Overview: With a strong reputation for excellence and a commitment to staying at the forefront of technological advancements, this client provides comprehensive digital investigation and cyber security services to a diverse range of clientele. The team is comprised of seasoned professionals with extensive expertise in computer science, cyber security, and forensic analysis. They specialise in uncovering digital evidence, conducting thorough examinations of computer systems and mobile devices, and providing expert testimony in legal proceedings. Our client prides themselves on our unwavering dedication to quality, integrity, and professionalism. Their customers include law enforcement agencies, legal firms, corporate entities, and individuals seeking reliable solutions for complex digital challenges. Role Overview: As a Digital Forensics Analyst, you will play a pivotal role in capturing, preserving, processing, and analysing data from a wide array of systems, serving our extensive and diverse client base. Utilising state-of-the-art forensic tools and methodologies, you will conduct meticulous examinations of digital evidence, producing comprehensive reports of findings that adhere to the highest standards of quality and accuracy. In addition, you will have the opportunity to present your findings in court when required, providing crucial expert testimony that contributes to legal proceedings. You will also be required to operate within a framework of rigorous accreditation, adhering to industry standards, national guidelines, and ISO 17025 standards. You will be expected to work in alignment with our client's robust scope of accreditation, following established procedures and protocols to ensure the integrity and reliability of their forensic processes. Responsibilities: Conduct thorough examinations using leading forensic tools such as Cellebrite Touch/4PC, Cellebrite Physical Analyser, MSAB XRY, MSAB XAMN, Forensic Tool Kit, Magnet AXIOM, X-Ways, Griffeye Analyse, and Semantics 21 LASERi-X. Employ a variety of advanced techniques to ensure comprehensive analysis. Extract, analyse, and present data from a diverse range of PC, digital, and IT systems. Interpret and analyse data, with proficiency in coding languages such as Python to manipulate data effectively. Generate detailed reports that showcase findings accurately. Attend court proceedings to deliver findings and conclusions, providing expert testimony under cross-examination. Contribute to team training and development initiatives. Maintain utmost attention to data security and integrity throughout all processes. Provide prompt assistance to clients by addressing technical queries effectively. Represent the company at industry events and engagements. Requirements: Demonstrated proficiency in handling digital information across various formats. Exceptional accuracy and attention to detail in all aspects of forensic analysis. Excellent verbal and written communication skills to effectively convey findings and insights. Strong presentation abilities to articulate complex technical information clearly and persuasively. Knowledge and practical experience in forensic laboratory practices and procedures. Prior experience in data analysis and digital forensics within the criminal justice system. Familiarity with ISO 17025 standards is advantageous. A degree with first or second-class honours in a relevant field is preferred, though not mandatory.
Apr 11, 2024
Full time
Job Title: Digital Forensic Analyst Location: Stoke-on-Trent Duration: Permanent Salary: Up to £36,000 + Benefits + Overtime (£40,000 OTE) Sanderson Recruitment is proud to partner with one of the UK's prominent leaders in the field of digital forensics to recruit a skilled Digital Forensics Analyst. Company Overview: With a strong reputation for excellence and a commitment to staying at the forefront of technological advancements, this client provides comprehensive digital investigation and cyber security services to a diverse range of clientele. The team is comprised of seasoned professionals with extensive expertise in computer science, cyber security, and forensic analysis. They specialise in uncovering digital evidence, conducting thorough examinations of computer systems and mobile devices, and providing expert testimony in legal proceedings. Our client prides themselves on our unwavering dedication to quality, integrity, and professionalism. Their customers include law enforcement agencies, legal firms, corporate entities, and individuals seeking reliable solutions for complex digital challenges. Role Overview: As a Digital Forensics Analyst, you will play a pivotal role in capturing, preserving, processing, and analysing data from a wide array of systems, serving our extensive and diverse client base. Utilising state-of-the-art forensic tools and methodologies, you will conduct meticulous examinations of digital evidence, producing comprehensive reports of findings that adhere to the highest standards of quality and accuracy. In addition, you will have the opportunity to present your findings in court when required, providing crucial expert testimony that contributes to legal proceedings. You will also be required to operate within a framework of rigorous accreditation, adhering to industry standards, national guidelines, and ISO 17025 standards. You will be expected to work in alignment with our client's robust scope of accreditation, following established procedures and protocols to ensure the integrity and reliability of their forensic processes. Responsibilities: Conduct thorough examinations using leading forensic tools such as Cellebrite Touch/4PC, Cellebrite Physical Analyser, MSAB XRY, MSAB XAMN, Forensic Tool Kit, Magnet AXIOM, X-Ways, Griffeye Analyse, and Semantics 21 LASERi-X. Employ a variety of advanced techniques to ensure comprehensive analysis. Extract, analyse, and present data from a diverse range of PC, digital, and IT systems. Interpret and analyse data, with proficiency in coding languages such as Python to manipulate data effectively. Generate detailed reports that showcase findings accurately. Attend court proceedings to deliver findings and conclusions, providing expert testimony under cross-examination. Contribute to team training and development initiatives. Maintain utmost attention to data security and integrity throughout all processes. Provide prompt assistance to clients by addressing technical queries effectively. Represent the company at industry events and engagements. Requirements: Demonstrated proficiency in handling digital information across various formats. Exceptional accuracy and attention to detail in all aspects of forensic analysis. Excellent verbal and written communication skills to effectively convey findings and insights. Strong presentation abilities to articulate complex technical information clearly and persuasively. Knowledge and practical experience in forensic laboratory practices and procedures. Prior experience in data analysis and digital forensics within the criminal justice system. Familiarity with ISO 17025 standards is advantageous. A degree with first or second-class honours in a relevant field is preferred, though not mandatory.
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
Apr 10, 2024
Full time
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
Title: Device Security Evaluation Analyst (Penetration Tester) Location: Solihull (minimum 2 days on site, 3 days from home) Salary: Up to £80,000, depending on experience Clearance: You will be required to undertake DV clearance after joining the business due to the nature of the work. Please only apply if this will be possible click apply for full job details
Apr 10, 2024
Full time
Title: Device Security Evaluation Analyst (Penetration Tester) Location: Solihull (minimum 2 days on site, 3 days from home) Salary: Up to £80,000, depending on experience Clearance: You will be required to undertake DV clearance after joining the business due to the nature of the work. Please only apply if this will be possible click apply for full job details
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 10, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Job Title: DevOps Engineer (DV Cleared) Location: United Kingdom (U.K.) - Hybrid Overview: We are seeking a talented and experienced DevOps Engineer to join our FinOps project team within the U.K. Public Sector. As a key member of the team, you will play a crucial role in optimizing our financial operations through the effective implementation and management of DevOps practices. This position offers an exciting opportunity to work on cutting-edge projects, contribute to the improvement of financial efficiency, and support the overall mission of the public sector. Key Responsibilities: 1. DevOps Implementation: Collaborate with cross-functional teams to design, implement, and maintain DevOps pipelines for financial systems within the public sector. Drive the adoption of best practices in continuous integration, continuous deployment, and infrastructure as code. 2. Infrastructure Management: Design, implement, and manage cloud-based infrastructure to support financial applications. Ensure the scalability, security, and availability of infrastructure components. 3. Collaboration and Communication: Work closely with development, operations, and finance teams to bridge gaps and streamline processes. Communicate effectively with stakeholders, providing technical insights and recommendations. 4. Automation: Develop and maintain automated processes for deployment, monitoring, and maintenance. Identify opportunities for process automation to enhance overall efficiency. 5. Security and Compliance: Implement and enforce security best practices for infrastructure and applications. Ensure compliance with regulatory requirements related to financial systems. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a DevOps Engineer in complex, enterprise-level environments. Strong knowledge of cloud platforms, especially AWS or Azure. Proficient in automation tools such as Terraform, Ansible, or Chef. Experience with containerization technologies (Docker, Kubernetes). Familiarity with FinOps practices and principles. Excellent scripting skills (e.g., Python, Bash). Strong problem-solving and troubleshooting skills. Effective communication and collaboration skills. Knowledge of financial systems and practices is a plus. The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Apr 09, 2024
Full time
Job Title: DevOps Engineer (DV Cleared) Location: United Kingdom (U.K.) - Hybrid Overview: We are seeking a talented and experienced DevOps Engineer to join our FinOps project team within the U.K. Public Sector. As a key member of the team, you will play a crucial role in optimizing our financial operations through the effective implementation and management of DevOps practices. This position offers an exciting opportunity to work on cutting-edge projects, contribute to the improvement of financial efficiency, and support the overall mission of the public sector. Key Responsibilities: 1. DevOps Implementation: Collaborate with cross-functional teams to design, implement, and maintain DevOps pipelines for financial systems within the public sector. Drive the adoption of best practices in continuous integration, continuous deployment, and infrastructure as code. 2. Infrastructure Management: Design, implement, and manage cloud-based infrastructure to support financial applications. Ensure the scalability, security, and availability of infrastructure components. 3. Collaboration and Communication: Work closely with development, operations, and finance teams to bridge gaps and streamline processes. Communicate effectively with stakeholders, providing technical insights and recommendations. 4. Automation: Develop and maintain automated processes for deployment, monitoring, and maintenance. Identify opportunities for process automation to enhance overall efficiency. 5. Security and Compliance: Implement and enforce security best practices for infrastructure and applications. Ensure compliance with regulatory requirements related to financial systems. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a DevOps Engineer in complex, enterprise-level environments. Strong knowledge of cloud platforms, especially AWS or Azure. Proficient in automation tools such as Terraform, Ansible, or Chef. Experience with containerization technologies (Docker, Kubernetes). Familiarity with FinOps practices and principles. Excellent scripting skills (e.g., Python, Bash). Strong problem-solving and troubleshooting skills. Effective communication and collaboration skills. Knowledge of financial systems and practices is a plus. The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.