Technical Support Consultant

Job Title: Technical Support Consultant (Windows Server & Azure)

Location: We are flexible about working arrangements, including remote working, and this role could be fully remote (UK-based), or aligned to our York office. If working remotely, occasional travel to participate in team meetings will be required. Our head office is in York, and our Customer Success team has a London base at Victoria. The York office is on the East campus of the University of York, commutable by rail and bus, and with on-site parking.

Salary: £35,000 - £45,000 plus exciting & competitive benefits

Job Type: Full Time, Permanent

Hublsoft is an exciting technology start-up based in York developing a game changing software product. Our mission is to build intimacy between decision makers and data; creating an experience that simplifies the modern complex data landscape, translating it into a language business users understand and can interact with to drive better decisions.

About the role:

This role is part of our customer facing team, a strong team of experienced professionals and engineers, developing and growing our new product. The product uses the latest technologies to deliver a world-class end-user experience.

This multi-faceted role incorporates a mix of infrastructure and customer technical support. Every day really is different, although centred on problem and incident monitoring and management, and deployment and configuration of our product and associated technologies in client environments. The ideal candidate will benefit from a blend of skills in Windows Server and Azure. You'll have strong customer engagement skills, a great working attitude, a user-focused perspective and an appreciation for modern web, cloud, and database technologies. If you're tenacious, curious, dedicated and ambitious, Hublsoft is an excellent place to develop your career and expand your knowledge.

Join Hublsoft and we'll empower you to grow and deliver great things. We're interested and care about your health and wellbeing, and with a deliberate emphasis on keeping you energised and connected; we're a thriving team of highly motivated people. We pay attention to the detail and the individual, and we're proud to have developed a team who know we care, who trust our judgement, and really do strive for growth and excellence in everything that they do.

Key duties:

• Deploying, configuring and supporting our application and associated technologies across multiple deployments in both cloud (Azure) and private data centres
• Monitoring and responding to server and application issues and alerts, optimising performance and maximising uptime
• Working closely with our internal customer success and engineering teams to investigate and resolve issues
• Collaborating with customers and partners (and our own engineering team) to configure and support their own Hublsoft hosting environments
• Internal IT support (general support including laptops, servers, Azure, etc)

About you:

Key Skills & Experience

• Ability to understand how the Hublsoft platform works from an architectural and user perspective
• Strong technical acumen and diagnostic skills
• Confidence and ability to independently resolve complex technical issues
• Strong communication skills to both technical and non-technical audiences
• Experience supporting Windows Server
• Microsoft SQL Server, including basic knowledge of query language (TSQL) and administration
• Microsoft Azure administration (we'll support your continued learning here if you're not yet an expert)
• Substantial experience in a similar role, confident liaising with technical and engineering teams to navigate issues through to resolution

Competencies & Behaviours

• Ownership - delivering against your commitments.
• Creating, leading, driving & delivering your plan, with ownership & accountability. Operating with tenacity, never giving up, finding ways through.
• Collaboration - team player, with energy, motivation and drive.
• Creating a sense of urgency & motivation within the team, by sharing and communicating your plan; seeking help and providing guidance; mentoring and coaching people to achieve growth & outcomes.
• Knowledge - deep understanding of our business & products.
• Demonstrating your knowledge & understanding of the company business processes, our products, and the super-strengths within your area. Able to identify personal knowledge gaps and learning and development paths for growth.
• Customer curiosity - focus on and seeking to understand internal and external customer experiences.

Benefits

We offer a range of employee perks and benefits to make sure our team stays active, healthy, and financially supported which include but are not restricted to:

• Flexible working
• Cycle to work scheme
• Internal wellbeing programme
• Private medical insurance with Vitality Health
• Critical illness cover
• Death in service
• Financial information and advisory services

Candidates with the relevant experience or job titles of; IT Technical Support, IT Systems Engineer, Systems Technician, Systems Administrator, Systems Developer, Systems Support, Software Support, 3rd Line Support, Systems Lead, 3rd Line Support Engineer, Commercial Systems Administration, Networking Engineer, Azure, SQL Server may also be considered for this role.