We are currently working with an established property maintenance company within Bristol, who are looking for an experienced Customer Care Team Leader. With this role there is a benefit of a mordernised office and a company pension. If you are an experienced Call Centre Supervisor or Call Centre Manager or Customer Care Manager this role may be for you click apply for full job details
Mar 29, 2024
Full time
We are currently working with an established property maintenance company within Bristol, who are looking for an experienced Customer Care Team Leader. With this role there is a benefit of a mordernised office and a company pension. If you are an experienced Call Centre Supervisor or Call Centre Manager or Customer Care Manager this role may be for you click apply for full job details
Summary The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for two Food and Beverage Team Members to work across Berrington Hall and Croft Castle. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out. Both properties are in a rural area, so please think about how you'd get here for work, before applying for the job. Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. Hours: Flexible, 0-hour role, working weekends and bank holidays only. Additional hours may be available during peak times such as school holidays. Shifts will be worked between 9am and 5.30pm (latest finish may be 6pm in summer holidays).This is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. Salary: £11.50 per hour. Duration: Fixed Term Contract until 3rd November 2024. Interview date: 12th April 2024. What it's like to work here Reporting to the Food & Beverage Assistant Manager, you'll be required to work across both Berrington Hall (near Leominster, Herefordshire, HR6 0DW) and Croft Castle (Yarpole, Leominster, HR6 9PW).Berrington Hall is a Neo-Classical mansion built in the late 18th Century. The mansion boasts delicate interiors with beautifully decorated ceilings and fine furniture. In recent years the property has built a reputation for the display of contemporary art projects, both inside the mansion and on the wider property. Croft Castle is an ancient place situated on the English-Welsh border. Steeped in British history and politics with a picturesque castle and medieval parkland, Croft welcomes over 100,000 visitors a year and is a lively and fun place to work. To find out more about what it's like to work in a food and beverage team for the National Trust, click here to watch our video. What you'll be doing As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial. You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. Who we're looking for No experience is needed, but we'd love to hear from you if you're: Happy to work in a team or on your own initiative. A people person, who cares about giving great service. Enthusiastic and willing to learn. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Mar 29, 2024
Full time
Summary The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for two Food and Beverage Team Members to work across Berrington Hall and Croft Castle. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out. Both properties are in a rural area, so please think about how you'd get here for work, before applying for the job. Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. Hours: Flexible, 0-hour role, working weekends and bank holidays only. Additional hours may be available during peak times such as school holidays. Shifts will be worked between 9am and 5.30pm (latest finish may be 6pm in summer holidays).This is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. Salary: £11.50 per hour. Duration: Fixed Term Contract until 3rd November 2024. Interview date: 12th April 2024. What it's like to work here Reporting to the Food & Beverage Assistant Manager, you'll be required to work across both Berrington Hall (near Leominster, Herefordshire, HR6 0DW) and Croft Castle (Yarpole, Leominster, HR6 9PW).Berrington Hall is a Neo-Classical mansion built in the late 18th Century. The mansion boasts delicate interiors with beautifully decorated ceilings and fine furniture. In recent years the property has built a reputation for the display of contemporary art projects, both inside the mansion and on the wider property. Croft Castle is an ancient place situated on the English-Welsh border. Steeped in British history and politics with a picturesque castle and medieval parkland, Croft welcomes over 100,000 visitors a year and is a lively and fun place to work. To find out more about what it's like to work in a food and beverage team for the National Trust, click here to watch our video. What you'll be doing As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial. You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. Who we're looking for No experience is needed, but we'd love to hear from you if you're: Happy to work in a team or on your own initiative. A people person, who cares about giving great service. Enthusiastic and willing to learn. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Job Description We are looking to recruit a Trainee Will Drafter to join our team in St Leonards, Hastings to provide advice and documents to our clients. Key Responsibilities of a Trainee Will Drafter: To input data onto specifically designed software to produce Wills and Lasting Powers of Attorney and declaration of severances To discuss queries with clients or consultants when required by telephone or e-mail. Meeting targets set by the Legal Team Manager. Producing accurate documents Keeping up to date with cases and reports Skills and Experience of a Trainee Will Drafter: Proficient IT - using Outlook, Word and Excel. Strong ability to prioritise tasks and manage workload effectively. Good organisational and record-keeping skills. Excellent multitasking abilities. Strong team player with the initiative to work independently when required. Flexible, adaptable, and conscientious. Keen attention to detail. Excellent written and oral communication skills. Experience of Will drafting is preferred but not essential Redstone Wills are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00180
Mar 29, 2024
Full time
Job Description We are looking to recruit a Trainee Will Drafter to join our team in St Leonards, Hastings to provide advice and documents to our clients. Key Responsibilities of a Trainee Will Drafter: To input data onto specifically designed software to produce Wills and Lasting Powers of Attorney and declaration of severances To discuss queries with clients or consultants when required by telephone or e-mail. Meeting targets set by the Legal Team Manager. Producing accurate documents Keeping up to date with cases and reports Skills and Experience of a Trainee Will Drafter: Proficient IT - using Outlook, Word and Excel. Strong ability to prioritise tasks and manage workload effectively. Good organisational and record-keeping skills. Excellent multitasking abilities. Strong team player with the initiative to work independently when required. Flexible, adaptable, and conscientious. Keen attention to detail. Excellent written and oral communication skills. Experience of Will drafting is preferred but not essential Redstone Wills are part of the Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00180
This is a great opportunity to join the Development Team at Hertfordshire County Council and be a key part in the delivery of the County Council's strategic property development programme. You will have experience of managing complex delivery focused programmes and be able to maintain effective working relationships with stakeholders including the council service departments whilst ensuring the delivery of a programme of projects to time, budget, and quality. The work is varied and covers everything from assisting with the procurement of delivery partners, the commissioning of capital work for council assets through the council's Building Management team, seeking internal approvals to appointment of partners and supporting in the creation of legal agreements to deliver the outcomes. The role also requires you to manage two project managers and provide support for the council's relocation of staff from Hertford to Stevenage. A key objective in the role of Property Development Manager is to ensure the property development programme helps the council's financial position. The work will be varied and require a professional approach ensuring the council's time, money and quality commitments are successfully delivered. You will be part of the leadership of Development Team, contributing to the overall management and delivery of high-quality Property Services for the council. In return you will be supported and provided with relevant training. You will have access to a range of technology to enable you to work flexibly in order to manage demands on your time and location. Experience in progressing property related matters would be preferable, maybe as a surveyor or town planner.
Mar 29, 2024
Full time
This is a great opportunity to join the Development Team at Hertfordshire County Council and be a key part in the delivery of the County Council's strategic property development programme. You will have experience of managing complex delivery focused programmes and be able to maintain effective working relationships with stakeholders including the council service departments whilst ensuring the delivery of a programme of projects to time, budget, and quality. The work is varied and covers everything from assisting with the procurement of delivery partners, the commissioning of capital work for council assets through the council's Building Management team, seeking internal approvals to appointment of partners and supporting in the creation of legal agreements to deliver the outcomes. The role also requires you to manage two project managers and provide support for the council's relocation of staff from Hertford to Stevenage. A key objective in the role of Property Development Manager is to ensure the property development programme helps the council's financial position. The work will be varied and require a professional approach ensuring the council's time, money and quality commitments are successfully delivered. You will be part of the leadership of Development Team, contributing to the overall management and delivery of high-quality Property Services for the council. In return you will be supported and provided with relevant training. You will have access to a range of technology to enable you to work flexibly in order to manage demands on your time and location. Experience in progressing property related matters would be preferable, maybe as a surveyor or town planner.
Summary Do you have the ambition to be part of the next chapter in the development of this stunning site which celebrates 700 years of history, nestled in glorious gardens and countryside? We're looking for a Property Operations Manager, to lead the day to day management and visitor operations on site at Ightham Mote. This role is ideally suited for someone who is fully prepared to "get stuck in" to whatever areas are needed to ensure the smooth running of the property. Ightham Mote is currently undergoing significant investment in its infrastructure, with a sensational new visitor welcome and retail building due to open this summer. This is an opportunity to be part of the future of this historic site and transform the visitor experience for our growing audiences. What it's like to work here The Ightham Mote and North Kent portfolio, with Ightham Mote at its heart, is a collection of glorious built and outdoor sites, with something for everyone, welcoming over 200k visitors annually. We're a high achieving, supportive team who work at pace. You'll be part of the Property Leadership team for the Portfolio, reporting directly to the General Manager. You'll work together closely to design and implement our Property Business Plan, to secure a sustainable future for our places, share them with a wide and diverse audiences and deliver brilliant visitor experience. Click here for more information about this location What you'll be doing Day to day, you'll manage and be accountable for the operations on-site at Ightham Mote and for smaller properties nearby. You'll be committed to delivering and maintaining outstanding supporter involvement and experiences and for ensuring your teams are empowered to play their part. You'll line manage a team of staff and volunteers to ensure that visitors receive the best experience possible and will have responsibility for key areas from presentation, service, volunteer management, development, health and safety and elements of the commercial performance of the property. Please also read the full role profile and additional information attached to this advert. Who we're looking for Able to work on your own initiative, guided by our strategy and our values and behaviours and to solve problems Experienced in the practical elements of managing a growing visitor operation Proactive and solutions focused Effective organisation and planning skills, with close attention to detail Experienced at working to multiple deadlines and managing your own workload An enthusiastic leader of people, with the ability to develop and motivate your team through a period of change Able to communicate effectively at all levels and build relationships both externally and internally The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Mar 29, 2024
Full time
Summary Do you have the ambition to be part of the next chapter in the development of this stunning site which celebrates 700 years of history, nestled in glorious gardens and countryside? We're looking for a Property Operations Manager, to lead the day to day management and visitor operations on site at Ightham Mote. This role is ideally suited for someone who is fully prepared to "get stuck in" to whatever areas are needed to ensure the smooth running of the property. Ightham Mote is currently undergoing significant investment in its infrastructure, with a sensational new visitor welcome and retail building due to open this summer. This is an opportunity to be part of the future of this historic site and transform the visitor experience for our growing audiences. What it's like to work here The Ightham Mote and North Kent portfolio, with Ightham Mote at its heart, is a collection of glorious built and outdoor sites, with something for everyone, welcoming over 200k visitors annually. We're a high achieving, supportive team who work at pace. You'll be part of the Property Leadership team for the Portfolio, reporting directly to the General Manager. You'll work together closely to design and implement our Property Business Plan, to secure a sustainable future for our places, share them with a wide and diverse audiences and deliver brilliant visitor experience. Click here for more information about this location What you'll be doing Day to day, you'll manage and be accountable for the operations on-site at Ightham Mote and for smaller properties nearby. You'll be committed to delivering and maintaining outstanding supporter involvement and experiences and for ensuring your teams are empowered to play their part. You'll line manage a team of staff and volunteers to ensure that visitors receive the best experience possible and will have responsibility for key areas from presentation, service, volunteer management, development, health and safety and elements of the commercial performance of the property. Please also read the full role profile and additional information attached to this advert. Who we're looking for Able to work on your own initiative, guided by our strategy and our values and behaviours and to solve problems Experienced in the practical elements of managing a growing visitor operation Proactive and solutions focused Effective organisation and planning skills, with close attention to detail Experienced at working to multiple deadlines and managing your own workload An enthusiastic leader of people, with the ability to develop and motivate your team through a period of change Able to communicate effectively at all levels and build relationships both externally and internally The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Project Manager - Fire Protection Dunston, Stafford £40,000 - £60,000 Our client is a dynamic team and a leading provider of comprehensive fire protection solutions. With a commitment to safeguarding lives and property, we specialize in delivering innovative fire protection systems and services to commercial, industrial, and residential clients click apply for full job details
Mar 29, 2024
Full time
Project Manager - Fire Protection Dunston, Stafford £40,000 - £60,000 Our client is a dynamic team and a leading provider of comprehensive fire protection solutions. With a commitment to safeguarding lives and property, we specialize in delivering innovative fire protection systems and services to commercial, industrial, and residential clients click apply for full job details
Job Description OTE - £35,000 - Uncapped Commission - Car Allowance - Career ProgressionAt Burchell Edwards, part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Burton on Trent . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Burchell Edwards is a leading estate agency network based in the East and West Midlands and has the backing of one of the UK's biggest and most successful estate agency and property services companies. It means we can offer an exceptional level and range of services, as well as an in-depth understanding of your local housing market.? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04325
Mar 29, 2024
Full time
Job Description OTE - £35,000 - Uncapped Commission - Car Allowance - Career ProgressionAt Burchell Edwards, part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Burton on Trent . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Burchell Edwards is a leading estate agency network based in the East and West Midlands and has the backing of one of the UK's biggest and most successful estate agency and property services companies. It means we can offer an exceptional level and range of services, as well as an in-depth understanding of your local housing market.? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04325
Job Title: Tenancy and Leasehold Manager Contract Type: Permanent Salary: £34,000 Working Hours: 35 per week Working Pattern: Monday - Friday Location: Arlington House, London - Hybrid For your application to be considered please ensure you attach a current CV. Applications may close before the deadline, so please apply early to avoid disappointment. The difference you will make as Tenancy and Leasehold Manager The role will sit within the Customer Operations department, which delivers a range of customer services through front line teams and specialist teams for our residents. This includes the corporate Customer Service Centre, income collection, Right to Acquire and staircasing's, allocations and resident management. Customer Operations also provides legal services to the organisation. The Tenancy and Leasehold Manager will work in the Resident Management team and will be responsible for dealing with any queries from residents, leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre, with the objective of continually reducing customer complaints. This will be on a patch or a patchless basis depending on the need of our customers.Depending on the need of the service, this role will be a visible presence on the neighbourhood patch, always working alongside colleagues from Property Management. They will always be solution focused to deliver high quality housing services. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have experience in a similar role resolving residents' queries for either homeowners or tenants or both. Proven ability to deal with complex queries and challenging individuals in a constructive and effective way. Possess a high level of knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management. Why Riverside? One Housing are part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 90,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefits Role profile To be a customer service champion ensuring that all contacts are owned and resolved through to completion seizing opportunities to implement innovative and creative solutions. To assess and resolve a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to permissions, licenses, sub-lettings, assignments, tenancy visits, tenancy checks and general queries. Be responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking a long to resolve. To utilise and promote a range of technologies to communicate with customers. To use necessary business systems in an appropriate way to record information relating to all interactions in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers. To carry out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the line manager. To achieve all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction. To work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered for our customers. To ensure customers can influence our services by passing feedback and making suggestions on how our processes, procedures and policies can be amended to provide a better customer experience. To always represent the organisation in a professional and appropriate manner. Pro-actively contribute to the reputation of Riverside through all customer contact channels and provide customer service in a professional, friendly and empathic way. Undertake any other duties consistent with the basic objectives of the post and the objectives of the Customer Contact Centre. Person specification Essential Demonstrate an excellent standard of numeracy and literacy. Excellent customer care and communication skills both oral and written. Possessing resilience. Working within tight statutory constraints in a high-pressure environment.Ability to build excellent relationships across the business with all relevant stakeholders.IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems. Self-motivated, assertive and confident.Experience of resolving residents' queries for either homeowners or tenants or both. Dealing with complex queries and challenging individuals in a constructive and effective way.High level
Mar 29, 2024
Full time
Job Title: Tenancy and Leasehold Manager Contract Type: Permanent Salary: £34,000 Working Hours: 35 per week Working Pattern: Monday - Friday Location: Arlington House, London - Hybrid For your application to be considered please ensure you attach a current CV. Applications may close before the deadline, so please apply early to avoid disappointment. The difference you will make as Tenancy and Leasehold Manager The role will sit within the Customer Operations department, which delivers a range of customer services through front line teams and specialist teams for our residents. This includes the corporate Customer Service Centre, income collection, Right to Acquire and staircasing's, allocations and resident management. Customer Operations also provides legal services to the organisation. The Tenancy and Leasehold Manager will work in the Resident Management team and will be responsible for dealing with any queries from residents, leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre, with the objective of continually reducing customer complaints. This will be on a patch or a patchless basis depending on the need of our customers.Depending on the need of the service, this role will be a visible presence on the neighbourhood patch, always working alongside colleagues from Property Management. They will always be solution focused to deliver high quality housing services. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have experience in a similar role resolving residents' queries for either homeowners or tenants or both. Proven ability to deal with complex queries and challenging individuals in a constructive and effective way. Possess a high level of knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management. Why Riverside? One Housing are part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 90,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefits Role profile To be a customer service champion ensuring that all contacts are owned and resolved through to completion seizing opportunities to implement innovative and creative solutions. To assess and resolve a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to permissions, licenses, sub-lettings, assignments, tenancy visits, tenancy checks and general queries. Be responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking a long to resolve. To utilise and promote a range of technologies to communicate with customers. To use necessary business systems in an appropriate way to record information relating to all interactions in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers. To carry out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the line manager. To achieve all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction. To work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered for our customers. To ensure customers can influence our services by passing feedback and making suggestions on how our processes, procedures and policies can be amended to provide a better customer experience. To always represent the organisation in a professional and appropriate manner. Pro-actively contribute to the reputation of Riverside through all customer contact channels and provide customer service in a professional, friendly and empathic way. Undertake any other duties consistent with the basic objectives of the post and the objectives of the Customer Contact Centre. Person specification Essential Demonstrate an excellent standard of numeracy and literacy. Excellent customer care and communication skills both oral and written. Possessing resilience. Working within tight statutory constraints in a high-pressure environment.Ability to build excellent relationships across the business with all relevant stakeholders.IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems. Self-motivated, assertive and confident.Experience of resolving residents' queries for either homeowners or tenants or both. Dealing with complex queries and challenging individuals in a constructive and effective way.High level
Job Description OTE: £35,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Cromer . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02065
Mar 29, 2024
Full time
Job Description OTE: £35,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Cromer . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02065
Summary As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. Salary: £11.50 per hour Contract/duration: Fixed term contract until November 2024 Hours/working pattern/hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the duration of the contract. Please note: Some weekend and bank holiday working will be expected within this role. Fel Cynorthwyydd Gwasanaeth byddwch yn gweithio ar draws ardaloedd ymwelwyr, gan helpu gwahanol adrannau i ddarparu gwasanaeth cwsmeriaid o ansawdd uchel. Cyflog: £11.50 yr awr Contract/hyd: Contract cyfnod penodol tan fis Tachwedd 2024 Oriau/patrwm gwaith/oriau: Hyn Mae'r rôl yn seiliedig ar oriau blynyddol, lle gall faint o oriau rydych chi'n eu gweithio bob mis amrywio, ond bydd eich cyflog yn cael ei dalu mewn rhandaliadau cyfartal dros gyfnod y contract. Sylwer: Bydd disgwyl rhywfaint o weithio ar benwythnosau a gwyl y banc yn y rôl hon. What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of 7 in the Welcome Team working at Plas Newydd property. Investing in you We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs. The National Trust in Wales is a bilingual organisation and all staff and volunteers must show a commitment to work in a fully bilingual environment. Please answer the Welsh Language Competency question within your application. In order to provide fully bilingual customer service we are looking for people who can demonstrate conversational Welsh skills as a minimum. Welsh learners are very welcome to apply and training can be provided to develop Welsh language skills. Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm o 7 yn y Tîm Croeso sy'n gweithio yn eiddo Plas Newydd. Buddsoddi ynoch chi Rydym am i chi ddysgu, darganfod a datblygu eich gyrfa. Byddwn yn gwneud popeth o fewn ein gallu i gynnig yr hyfforddiant a'r gefnogaeth sydd eu hangen arnoch i gyflawni eich nodau. Byddwn yn gweithio gyda chi i gynllunio'ch datblygiad mewn ffordd sy'n addas ar gyfer eich anghenion. Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog. Cwblhewch y cwestiwn Cymhwysedd Iaith Gymraeg yn eich cais. Er mwyn ddarparu gwasanaeth ddwyieithog rydym yn chwilio am bobl sy'n gallu dangos sgiliau sgyrsiol drwy'r iaith Gymraeg. Mae croeso mawr i ddysgwyr Cymraeg wneud cais a gellir darparu hyfforddiant i ddatblygu sgiliau Cymraeg What you'll be doing Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You'll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you'll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. Mae cynorthwywyr gwasanaeth yn chwarae rhan bwysig wrth gefnogi gwahanol dimau eiddo wrth gyfarch a helpu ein hymwelwyr. Nid oes dau ddiwrnod yr un fath a gallwch ddisgwyl cwrdd â llawer o wahanol bobl a helpu mewn gwahanol ardaloedd i ymwelwyr. Byddwch yn cymryd rhan mewn gwahanol weithgareddau. Gallai'r rhain gynnwys cyfarch ymwelwyr wrth gyrraedd, ailstocio'r silffoedd yn y siop a chlirio byrddau yn y caffi. Yn bwysicaf oll, byddwch yn siarad ag ymwelwyr, gan ateb unrhyw gwestiynau sydd ganddynt i sicrhau eu bod yn gallu dod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid a diddordeb brwd mewn dysgu am weithrediadau ymwelwyr. Who we're looking for Customer focused with positive attitude A team player, but also can work on your own initiative Well organised and adaptable Willing to learn new skills Are you able to demonstrate conversational Welsh skills Canolbwyntio ar y cwsmer gydag agwedd gadarnhaol Chwaraewr tîm, ond gall hefyd weithio ar eich menter eich hun Trefnus ac addasadwy Barod i ddysgu sgiliau newydd Ydych chi'n gallu dangos sgiliau Cymraeg sgyrsiol The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Click here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenolMynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)Cynllun gofal plant di-drethCynllun benthyciad blaendal rhentBenthyciad tocyn tymorGostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinemaLwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn
Mar 29, 2024
Full time
Summary As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. Salary: £11.50 per hour Contract/duration: Fixed term contract until November 2024 Hours/working pattern/hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the duration of the contract. Please note: Some weekend and bank holiday working will be expected within this role. Fel Cynorthwyydd Gwasanaeth byddwch yn gweithio ar draws ardaloedd ymwelwyr, gan helpu gwahanol adrannau i ddarparu gwasanaeth cwsmeriaid o ansawdd uchel. Cyflog: £11.50 yr awr Contract/hyd: Contract cyfnod penodol tan fis Tachwedd 2024 Oriau/patrwm gwaith/oriau: Hyn Mae'r rôl yn seiliedig ar oriau blynyddol, lle gall faint o oriau rydych chi'n eu gweithio bob mis amrywio, ond bydd eich cyflog yn cael ei dalu mewn rhandaliadau cyfartal dros gyfnod y contract. Sylwer: Bydd disgwyl rhywfaint o weithio ar benwythnosau a gwyl y banc yn y rôl hon. What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of 7 in the Welcome Team working at Plas Newydd property. Investing in you We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs. The National Trust in Wales is a bilingual organisation and all staff and volunteers must show a commitment to work in a fully bilingual environment. Please answer the Welsh Language Competency question within your application. In order to provide fully bilingual customer service we are looking for people who can demonstrate conversational Welsh skills as a minimum. Welsh learners are very welcome to apply and training can be provided to develop Welsh language skills. Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm o 7 yn y Tîm Croeso sy'n gweithio yn eiddo Plas Newydd. Buddsoddi ynoch chi Rydym am i chi ddysgu, darganfod a datblygu eich gyrfa. Byddwn yn gwneud popeth o fewn ein gallu i gynnig yr hyfforddiant a'r gefnogaeth sydd eu hangen arnoch i gyflawni eich nodau. Byddwn yn gweithio gyda chi i gynllunio'ch datblygiad mewn ffordd sy'n addas ar gyfer eich anghenion. Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog. Cwblhewch y cwestiwn Cymhwysedd Iaith Gymraeg yn eich cais. Er mwyn ddarparu gwasanaeth ddwyieithog rydym yn chwilio am bobl sy'n gallu dangos sgiliau sgyrsiol drwy'r iaith Gymraeg. Mae croeso mawr i ddysgwyr Cymraeg wneud cais a gellir darparu hyfforddiant i ddatblygu sgiliau Cymraeg What you'll be doing Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You'll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you'll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. Mae cynorthwywyr gwasanaeth yn chwarae rhan bwysig wrth gefnogi gwahanol dimau eiddo wrth gyfarch a helpu ein hymwelwyr. Nid oes dau ddiwrnod yr un fath a gallwch ddisgwyl cwrdd â llawer o wahanol bobl a helpu mewn gwahanol ardaloedd i ymwelwyr. Byddwch yn cymryd rhan mewn gwahanol weithgareddau. Gallai'r rhain gynnwys cyfarch ymwelwyr wrth gyrraedd, ailstocio'r silffoedd yn y siop a chlirio byrddau yn y caffi. Yn bwysicaf oll, byddwch yn siarad ag ymwelwyr, gan ateb unrhyw gwestiynau sydd ganddynt i sicrhau eu bod yn gallu dod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid a diddordeb brwd mewn dysgu am weithrediadau ymwelwyr. Who we're looking for Customer focused with positive attitude A team player, but also can work on your own initiative Well organised and adaptable Willing to learn new skills Are you able to demonstrate conversational Welsh skills Canolbwyntio ar y cwsmer gydag agwedd gadarnhaol Chwaraewr tîm, ond gall hefyd weithio ar eich menter eich hun Trefnus ac addasadwy Barod i ddysgu sgiliau newydd Ydych chi'n gallu dangos sgiliau Cymraeg sgyrsiol The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Click here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenolMynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)Cynllun gofal plant di-drethCynllun benthyciad blaendal rhentBenthyciad tocyn tymorGostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinemaLwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Mar 29, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Mar 29, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Job Description OTE - £35,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Knight Partnership , part of the Connells Group, we're looking for a highly motivated Senior Lettings Manager to complement our fantastic residential Lettings team in Stamford on a Fixed Term Contract. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Senior Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Senior Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Senior Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Knight Partnership Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04334
Mar 29, 2024
Full time
Job Description OTE - £35,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Knight Partnership , part of the Connells Group, we're looking for a highly motivated Senior Lettings Manager to complement our fantastic residential Lettings team in Stamford on a Fixed Term Contract. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Senior Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Senior Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Senior Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Knight Partnership Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04334
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Mar 29, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Job Description At Barnard Marcus , part of the Connells Group, we're looking for a highly motivated Residential Sales Manager - Estate Agent to join our fantastic Estate Agency team in Tooting .OTE - £50,000+, Uncapped Commission - Career Progression A quick look at the role In this role you will be listings and gaining new instructions for properties to market whilst maintaining the highest level of customer service. You will be building report with new and existing client's customers face to face or over the phone. What's in it for you as our Residential Sales Manager? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Residential Sales Manager Estate Agency experience such as Lister , Valuer , Estate Agent , Sales Negotiator Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient , positive , organised , numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Full UK driving licence Barnard Marcus Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS03067
Mar 29, 2024
Full time
Job Description At Barnard Marcus , part of the Connells Group, we're looking for a highly motivated Residential Sales Manager - Estate Agent to join our fantastic Estate Agency team in Tooting .OTE - £50,000+, Uncapped Commission - Career Progression A quick look at the role In this role you will be listings and gaining new instructions for properties to market whilst maintaining the highest level of customer service. You will be building report with new and existing client's customers face to face or over the phone. What's in it for you as our Residential Sales Manager? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Residential Sales Manager Estate Agency experience such as Lister , Valuer , Estate Agent , Sales Negotiator Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient , positive , organised , numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Full UK driving licence Barnard Marcus Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS03067
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise l Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Mar 29, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise l Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Become a part of the UK's largest independent property group, where a rewarding career awaits you as a dynamic Property Manager in Guildford. Immerse yourself in a role that places customer service at its heart, allowing you to cultivate enduring connections with landlords and tenants. Your efforts will contribute to the ongoing expansion and advancement of our thriving business, fostering both our success and your professional journey. The benefits of being a Property Manager at haart Estate Agents in Guildford £22000 to £31500 basic salary, dependent on experience Up to £5400 in capped commission A further £2725 uncapped commission target £30125 to £39625 complete on-target earnings Company Car Fixed working hours: 08:30-18:00 (Monday to Friday), 09:00-17:00 (one in every four Saturday's, with a day in lieu in exchange) Additional Benefits of being a Property Manager at haart Estate Agents in Guildford Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 access to a confidential helpline, as part of our Employee Assistance Programme, supporting you with stress, anxiety, bereavement, legal information, and much more Eye care Up to £500 for every successful Employee Referral The responsibilities of a Property Manager at haart Estate Agents in Guildford Booking and conducting property inspections Negotiating tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requests Ensuring properties meet all regulatory health and safety standards Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will require to be a Property Manager at haart Estate Agents in Guildford A Full UK Driving Licence for a manual vehicle Previous experience in a Property Manager role, or customer-facing and/or administrative roles if no prior property management history Outstanding customer service Good telephone manner IT skills Click Apply Now to send your CV to us!
Mar 29, 2024
Full time
Become a part of the UK's largest independent property group, where a rewarding career awaits you as a dynamic Property Manager in Guildford. Immerse yourself in a role that places customer service at its heart, allowing you to cultivate enduring connections with landlords and tenants. Your efforts will contribute to the ongoing expansion and advancement of our thriving business, fostering both our success and your professional journey. The benefits of being a Property Manager at haart Estate Agents in Guildford £22000 to £31500 basic salary, dependent on experience Up to £5400 in capped commission A further £2725 uncapped commission target £30125 to £39625 complete on-target earnings Company Car Fixed working hours: 08:30-18:00 (Monday to Friday), 09:00-17:00 (one in every four Saturday's, with a day in lieu in exchange) Additional Benefits of being a Property Manager at haart Estate Agents in Guildford Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 access to a confidential helpline, as part of our Employee Assistance Programme, supporting you with stress, anxiety, bereavement, legal information, and much more Eye care Up to £500 for every successful Employee Referral The responsibilities of a Property Manager at haart Estate Agents in Guildford Booking and conducting property inspections Negotiating tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requests Ensuring properties meet all regulatory health and safety standards Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will require to be a Property Manager at haart Estate Agents in Guildford A Full UK Driving Licence for a manual vehicle Previous experience in a Property Manager role, or customer-facing and/or administrative roles if no prior property management history Outstanding customer service Good telephone manner IT skills Click Apply Now to send your CV to us!
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Mar 29, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Manager under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Manager, you will have your own postcodes and the opportunity to grow your business, with full control over your own agenda and supported by the Territory Owner for the area. You'll be building your own business, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise l Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Mar 29, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic free lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Divisional Franchise l Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Purpose of the Role To provide on-site lettings and property management services to an existing build to rent residential development comprising 227 apartments near Crawley. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development. Key Responsibilities Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time Responding to rental enquiries, booking in and conducting viewings and agreeing offers Completing all applicant vetting in line with Savills procedures Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers Processing offers and completing all tenancy documentation Negotiating renewal tenancy terms and processing the relevant documentation Provide first class customer service to residents Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication, events and innovations To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check out reports; determining deposit returns Work alongside the RSM to ensure H&S statutory requirements are meet across the development Managing, coaching and engaging a small number of on site team members In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Strong customer service ethic / background Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Experience in undertaking viewings would be an advantage Working Hours - Monday-Friday 9am-6pm Salary - £45,000 + 10% discretionary bonus Please see our Benefits Booklet for more information.
Mar 29, 2024
Full time
Purpose of the Role To provide on-site lettings and property management services to an existing build to rent residential development comprising 227 apartments near Crawley. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development. Key Responsibilities Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time Responding to rental enquiries, booking in and conducting viewings and agreeing offers Completing all applicant vetting in line with Savills procedures Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers Processing offers and completing all tenancy documentation Negotiating renewal tenancy terms and processing the relevant documentation Provide first class customer service to residents Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication, events and innovations To act as first point of call for residents to report maintenance issues Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check out reports; determining deposit returns Work alongside the RSM to ensure H&S statutory requirements are meet across the development Managing, coaching and engaging a small number of on site team members In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Strong customer service ethic / background Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and Social media savvy Experience in undertaking viewings would be an advantage Working Hours - Monday-Friday 9am-6pm Salary - £45,000 + 10% discretionary bonus Please see our Benefits Booklet for more information.