As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Mar 29, 2024
Full time
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
A fantastic opportunity for experienced and target driven sales proffessional's to join a thriving, proffesional and growing business. My client are a market leader in the Domestic Appliance Insurance sector, they have been established for over 100 years and look after over 21 million products through their expert service and network. If you have a minimum of 12 months telesales experience within the last 3years and want to be part of a growing business who offer, 1st class training, development, support and the opportunity to progress whilst working on a fully remote basis from home then this could be the job for you. The Package: Monday - Friday fixed shifts no weekends! 22,000 basic salary Excellent commission structure with average monthly payments in excess of 750 Fully remote working from home with equipment provided Wellbeing support & quarterly events Staff discounts, on own products and retail partners Your Skills / Experience 12 months Direct Sales experience (telesales,/ target driven sales) Target driven Confident communicator Excellent rapport building skills Understanding of compliance (GDPR/ DPA) If you have the relevant skills and passion then apply today ! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Mar 29, 2024
Full time
A fantastic opportunity for experienced and target driven sales proffessional's to join a thriving, proffesional and growing business. My client are a market leader in the Domestic Appliance Insurance sector, they have been established for over 100 years and look after over 21 million products through their expert service and network. If you have a minimum of 12 months telesales experience within the last 3years and want to be part of a growing business who offer, 1st class training, development, support and the opportunity to progress whilst working on a fully remote basis from home then this could be the job for you. The Package: Monday - Friday fixed shifts no weekends! 22,000 basic salary Excellent commission structure with average monthly payments in excess of 750 Fully remote working from home with equipment provided Wellbeing support & quarterly events Staff discounts, on own products and retail partners Your Skills / Experience 12 months Direct Sales experience (telesales,/ target driven sales) Target driven Confident communicator Excellent rapport building skills Understanding of compliance (GDPR/ DPA) If you have the relevant skills and passion then apply today ! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
CUSTOMER SERVICE ASSISTANT Fareham Full time - 40 hpw 12.26ph MAT COVER - 9 months Due to the location you will need to have access to a vehicle We are recruiting for a full-time customer service advisor to join the team at our client's head office based in Fareham. This is a Maternity Cover position for a minimum of 9 months. Reporting to the head of department, your overall responsibility will consist of the following: - Line share - handle inbound calls and provide a first-class service ensuring that any customer queries are effectively handled Manage the company inbox with orders and enquiries and pass to relevant teams. Placing orders for materials Booking pickups and arranging all deliveries and keeping the customer updated. With ETA's etc Liaising with drivers and daily route planning sales leads are converted, and customer orders are taken efficiently - all the while maintaining a professional and friendly demeanour. The successful candidate will be able to effectively manage numerous tasks at the same time, in addition to supporting the transport coordinators with administrative tasks. This role is integral to our award-winning customer service, as such, you will thrive on working in a fast-paced environment and be able to effectively communicate with customers, colleagues and other key stakeholders for extended periods of time. Working hours are Monday to Friday, 8am to 5pm. Key skills, experience and/or qualifications required: Excellent I.T skills, specifically in MS excel and outlook Experience in a customer-facing role Customer focused with 'can-do' attitude Excellent verbal and written communication skills Desirable skills, experience and/or qualifications required: Experience in a telesales role Experience in retail customer service Experience as a receptionist/admin assistant Business related qualification (GCSE level minimum) In return, you will get: Salary: 25,000 - 25,500 dependant on experience Holiday entitlement 20 days + 8 bank holidays per year Company pension Free parking Free tea/coffee Company branded work wear Referral bonus for suggesting staff & promote first from within policy APPLY NOW or call Lynsey for more info Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 29, 2024
Contractor
CUSTOMER SERVICE ASSISTANT Fareham Full time - 40 hpw 12.26ph MAT COVER - 9 months Due to the location you will need to have access to a vehicle We are recruiting for a full-time customer service advisor to join the team at our client's head office based in Fareham. This is a Maternity Cover position for a minimum of 9 months. Reporting to the head of department, your overall responsibility will consist of the following: - Line share - handle inbound calls and provide a first-class service ensuring that any customer queries are effectively handled Manage the company inbox with orders and enquiries and pass to relevant teams. Placing orders for materials Booking pickups and arranging all deliveries and keeping the customer updated. With ETA's etc Liaising with drivers and daily route planning sales leads are converted, and customer orders are taken efficiently - all the while maintaining a professional and friendly demeanour. The successful candidate will be able to effectively manage numerous tasks at the same time, in addition to supporting the transport coordinators with administrative tasks. This role is integral to our award-winning customer service, as such, you will thrive on working in a fast-paced environment and be able to effectively communicate with customers, colleagues and other key stakeholders for extended periods of time. Working hours are Monday to Friday, 8am to 5pm. Key skills, experience and/or qualifications required: Excellent I.T skills, specifically in MS excel and outlook Experience in a customer-facing role Customer focused with 'can-do' attitude Excellent verbal and written communication skills Desirable skills, experience and/or qualifications required: Experience in a telesales role Experience in retail customer service Experience as a receptionist/admin assistant Business related qualification (GCSE level minimum) In return, you will get: Salary: 25,000 - 25,500 dependant on experience Holiday entitlement 20 days + 8 bank holidays per year Company pension Free parking Free tea/coffee Company branded work wear Referral bonus for suggesting staff & promote first from within policy APPLY NOW or call Lynsey for more info Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Sales Advisor - North West London. Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales background. Job Purpose: This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. This is a varied role, incorporating a range of duties linked to ensuring the successful operational management and running of a successful self-storage location. Supported by an experienced management team, you will learn about effective Customer services, Sales/Marketing, Administration and Operations and elements of Accounts. Core Responsibilities: Sales/Customer Service Sell space (inbound business only via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times, ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Additional administration required when liaising with the removals contractor, including using the removals calendar. Marketing Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid. Principle terms: Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week) Starting salary: 27,339 + bonuses - this is the entry pay grade and there are 3 pay grades to this role; Great bonus scheme; 30 days holiday, which includes Bank Holidays; Contributory pension scheme; Additional Benefits Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more. Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging); Training and development programme; Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package. If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
Mar 28, 2024
Full time
Customer Sales Advisor - North West London. Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales background. Job Purpose: This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. This is a varied role, incorporating a range of duties linked to ensuring the successful operational management and running of a successful self-storage location. Supported by an experienced management team, you will learn about effective Customer services, Sales/Marketing, Administration and Operations and elements of Accounts. Core Responsibilities: Sales/Customer Service Sell space (inbound business only via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times, ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Additional administration required when liaising with the removals contractor, including using the removals calendar. Marketing Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid. Principle terms: Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week) Starting salary: 27,339 + bonuses - this is the entry pay grade and there are 3 pay grades to this role; Great bonus scheme; 30 days holiday, which includes Bank Holidays; Contributory pension scheme; Additional Benefits Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more. Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging); Training and development programme; Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package. If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
Put your skills to the test by being the person who delivers excellence to our client's customers and build on your current talents. You already have the attributes below and we want to help you succeed in your next big step in your career: A passion for customer service and sales Excellent communication skills A professional, can-do attitude Confident use of the keyboard and data entry The ability to work efficiently and follow procedures Experience of working to sales targets Keen problem-solving skills Enjoys working in a friendly team orientated environment Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service and Sales on a long-term temporary basis and are interviewing now! You will be responsible for generating revenue from inbound calls whilst giving a memorable customer experience. There is also the chance to grow in the role, where you will be given the opportunity to be multiskilled in other areas (Twitter and Webchat). As part of the customer engagement team, you will from time-to-time work customer facing in both the English and French terminal buildings. You will receive two weeks of comprehensive sales, customer service and product training. Once your training is complete, you will be supported in your development by a Team Manager and Mentor. Full time - 37.5 hours per week, this will be 5 shifts of 7.5 hours (Monday to Sunday) candidates must be fully flexible. Starting at 26,973 pa ( 13.83 per hour) plus Enhanced Weekend Rates and Commission. Increase in pay if you are scheduled to work over the weekend (extra 3.34 per hour on a Saturday and 9.39 per hour on a Sunday). Candidates must be fluent in both English and French for this role. Apart from the great salary, they also have free parking onsite, discounted travel as well as discounts at various retail outlets. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!
Mar 28, 2024
Seasonal
Put your skills to the test by being the person who delivers excellence to our client's customers and build on your current talents. You already have the attributes below and we want to help you succeed in your next big step in your career: A passion for customer service and sales Excellent communication skills A professional, can-do attitude Confident use of the keyboard and data entry The ability to work efficiently and follow procedures Experience of working to sales targets Keen problem-solving skills Enjoys working in a friendly team orientated environment Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service and Sales on a long-term temporary basis and are interviewing now! You will be responsible for generating revenue from inbound calls whilst giving a memorable customer experience. There is also the chance to grow in the role, where you will be given the opportunity to be multiskilled in other areas (Twitter and Webchat). As part of the customer engagement team, you will from time-to-time work customer facing in both the English and French terminal buildings. You will receive two weeks of comprehensive sales, customer service and product training. Once your training is complete, you will be supported in your development by a Team Manager and Mentor. Full time - 37.5 hours per week, this will be 5 shifts of 7.5 hours (Monday to Sunday) candidates must be fully flexible. Starting at 26,973 pa ( 13.83 per hour) plus Enhanced Weekend Rates and Commission. Increase in pay if you are scheduled to work over the weekend (extra 3.34 per hour on a Saturday and 9.39 per hour on a Sunday). Candidates must be fluent in both English and French for this role. Apart from the great salary, they also have free parking onsite, discounted travel as well as discounts at various retail outlets. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!
About The Role £30,000 basic + uncapped commission OTE £40,000/£45,000 Hours: 40 hours per week. Monday-Friday office hours. No weekends. Our highly successful Motor Dealer Team is looking to expand. With an uncapped commission scheme and generous basic salary many of our advisors earn over £40k per year! Our Dealer Relationship Managers will be responsible for working closely with reputable car dealers nationwide and introducing them to the benefits of partnering up with CarFinance247 by using our platforms to sell more cars and offer their customers access to motor finance that is hassle free for the dealership. With over 50,000 customers monthly searching our website for their dream car we can ensure dealerships who advertise with us can boost their profile and sale of stock. You will be responsible for a given regional area and work in partnership with a field based Regional Account Manager. Your role will be to book appointments with new dealers, introduce CF247 to them via telephone and arrange for your field based partner to see them face to face and sign them up. You will then ensure that the dealer remains active through account managing them, building trust and ensuring CF247 are front of mind as a finance provider in their business. Key Responsibilities for the Dealer Relationship Manager: Calling inactive or dealerships that have not worked with us before to introduce the benefits of working with CF247 Onboarding dealers to CarFinance 247 platforms for both car search and finance Manage and grow your regions, whilst developing a great relationship with a portfolio of motor dealers Work closely with your Regional Account Manager in the field to generate sales appointments and grow the number of active dealers in your territory Work with existing dealers ensuring that CF247 remain front of mind when referring customers for finance Meeting agreed targets & KPI's Working to and adhering to compliance standards Confidently explain the process and benefits of advertising and introducing with us Have strong sales and customer service skills for both winning and maintaining business Be well organised and have an eye for detail. Exude confidence, enthusiasm and energy. Be a fantastic advocate for our brand. About You Previous experience within a similar account or relationship manager role with B2B Demonstrate outstanding sales performance and customer service in a previous role(s). Passionate about providing excellent service with the ability to build relationships easily Experience of working in a fast paced environment whilst paying attention to detail Hard working, determined and resilient. Strong organisational skills and ability to prioritise workload effectively. Extremely self-motivated, enthusiastic and driven by targets and KPI's A friendly and positive approach to objection handling ability to understand and promptly respond to dealers needs. About Us Benefits: Uncapped commission Subsidised Onsite Parking A great working environment with free fruit and juice bars Birthday off! Onsite Gym Free transport to and from Piccadilly station Free Barista bar serving teas and coffees Excellent career progression About Us At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK's fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Mar 28, 2024
Full time
About The Role £30,000 basic + uncapped commission OTE £40,000/£45,000 Hours: 40 hours per week. Monday-Friday office hours. No weekends. Our highly successful Motor Dealer Team is looking to expand. With an uncapped commission scheme and generous basic salary many of our advisors earn over £40k per year! Our Dealer Relationship Managers will be responsible for working closely with reputable car dealers nationwide and introducing them to the benefits of partnering up with CarFinance247 by using our platforms to sell more cars and offer their customers access to motor finance that is hassle free for the dealership. With over 50,000 customers monthly searching our website for their dream car we can ensure dealerships who advertise with us can boost their profile and sale of stock. You will be responsible for a given regional area and work in partnership with a field based Regional Account Manager. Your role will be to book appointments with new dealers, introduce CF247 to them via telephone and arrange for your field based partner to see them face to face and sign them up. You will then ensure that the dealer remains active through account managing them, building trust and ensuring CF247 are front of mind as a finance provider in their business. Key Responsibilities for the Dealer Relationship Manager: Calling inactive or dealerships that have not worked with us before to introduce the benefits of working with CF247 Onboarding dealers to CarFinance 247 platforms for both car search and finance Manage and grow your regions, whilst developing a great relationship with a portfolio of motor dealers Work closely with your Regional Account Manager in the field to generate sales appointments and grow the number of active dealers in your territory Work with existing dealers ensuring that CF247 remain front of mind when referring customers for finance Meeting agreed targets & KPI's Working to and adhering to compliance standards Confidently explain the process and benefits of advertising and introducing with us Have strong sales and customer service skills for both winning and maintaining business Be well organised and have an eye for detail. Exude confidence, enthusiasm and energy. Be a fantastic advocate for our brand. About You Previous experience within a similar account or relationship manager role with B2B Demonstrate outstanding sales performance and customer service in a previous role(s). Passionate about providing excellent service with the ability to build relationships easily Experience of working in a fast paced environment whilst paying attention to detail Hard working, determined and resilient. Strong organisational skills and ability to prioritise workload effectively. Extremely self-motivated, enthusiastic and driven by targets and KPI's A friendly and positive approach to objection handling ability to understand and promptly respond to dealers needs. About Us Benefits: Uncapped commission Subsidised Onsite Parking A great working environment with free fruit and juice bars Birthday off! Onsite Gym Free transport to and from Piccadilly station Free Barista bar serving teas and coffees Excellent career progression About Us At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK's fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Spring Resourcing Solutions Ltd
Huddersfield, Yorkshire
Customer Service Advisor Huddersfield £24,960 per annum We are currently supporting our retail client in recruiting a Customer Service Advisor to join their team in Huddersfield. This role is all about creating a fantastic customer experience and representing the brand effectively. This is a full time position working on site at the fantastic Huddersfield head office which includes a pool table and kitchen area on site. What you ll be doing - Proactively contacting customers regarding products and services Responding to customer queries and complaints effectively, this could be over the phone, via email or webchat. Helping customers with order queries and processing orders over the phone Achieving customer service quality targets Driving sales by providing an excellent customer service experience What we re looking for - Previous experience in a sales role, this can be from any background Ability to easily build rapport with customers Confident working on IT systems Good attention to detail as you ll need to update customer records on the system Salary - £25,000 - £28,000 per annum depending on experience Bonus opportunities are available Hours of work - Monday to Friday, between 8am-5pm Alternate weekends working 9am-5pm on Saturdays and 9am-2pm on Sundays You'll get 2 days off midweek if you work the weekend Interviews are taking place now for this role so if you re interested then apply now and one of our consultants will be in touch!
Mar 28, 2024
Full time
Customer Service Advisor Huddersfield £24,960 per annum We are currently supporting our retail client in recruiting a Customer Service Advisor to join their team in Huddersfield. This role is all about creating a fantastic customer experience and representing the brand effectively. This is a full time position working on site at the fantastic Huddersfield head office which includes a pool table and kitchen area on site. What you ll be doing - Proactively contacting customers regarding products and services Responding to customer queries and complaints effectively, this could be over the phone, via email or webchat. Helping customers with order queries and processing orders over the phone Achieving customer service quality targets Driving sales by providing an excellent customer service experience What we re looking for - Previous experience in a sales role, this can be from any background Ability to easily build rapport with customers Confident working on IT systems Good attention to detail as you ll need to update customer records on the system Salary - £25,000 - £28,000 per annum depending on experience Bonus opportunities are available Hours of work - Monday to Friday, between 8am-5pm Alternate weekends working 9am-5pm on Saturdays and 9am-2pm on Sundays You'll get 2 days off midweek if you work the weekend Interviews are taking place now for this role so if you re interested then apply now and one of our consultants will be in touch!
Description About this role Job Purpose/Background: In your role, you will be a Client Lead and senior member of the UK DC Sales team with a focus on DC schemes, DC Master Trust, Insurance & Platform clients. The Team provides investment solutions to Pension Schemes, Insurers, Platforms and Distributors who use BlackRock within their DC Investment propositions. You will lead relationships with key clients of the firm, in driving new business and maintaining existing business, across Multi Asset, alternatives, active, index and bespoke investment solutions. You will also be jointly responsible for designing and executing the strategy for this exciting business area. You will also work closely with the other UK Sales teams to deliver investments for different types of financial intermediaries (DC Schemes , Asset Managers, Wealth Managers, IFA's and Execution Only/Discretionary Platforms), with the help of the client service management team. You will be working within a team environment with multiple sales professionals, service teams, product strategists, portfolio managers, and researchers across multiple offices. Key Responsibilities: Manage existing allocated client list and also seek out mandates and opportunities from new clients. Drive and execute the UK DC strategy and innovation within the UK DC and retirement market. Build and develop your own relationships & networks with clients and internal teams, including marketing, sales and operational departments. Lead strategic sales/account planning and development alongside other UK Sales teams. Develop technical knowledge of clients' proposition to assist in suggesting mandate opportunities, new propositions and solutions. Understand regulatory changes and keep abreast of market trends. Engage with internal teams such as the other UK Sales teams, SCBD, Consultant Relations, BlackRock Risk Solutions, Transitions Management, EII, Cash, Financial Institutions and International sales teams to deliver 'One BlackRock' to clients and consultants. Development Value: Our clients distribute BlackRock product across multiple channels, including DC, Retail Advised and Direct to Consumer and have a significant focus on retirement. As such this role will deliver substantial value by offering; Exposure to a wide range of clients , both established market players and new entrants. Participation at the cutting edge of one of the fasting growing investment sectors in the UK market. Interaction with BlackRock's portfolio management teams in fundamental, scientific/model-based and index strategies. Opportunity to build very broad product knowledge across multiple product ranges and vehicles. Working with teams from across BlackRock to deliver bespoke solutions to some of the firms largest clients. Access to EMEA training and development days for sales teams - learning about new products and investment ideas. Opportunity to work in a focus area for the firm. Knowledge/Experience: Given the broad distribution channels we do not expect applicants to have all the following attributes, however, one or more would certainly be advantageous; Experience working with insurance companies and financial intermediaries Good knowledge of the client landscape in the UK DC & Wealth (Advised and Direct to Consumer) marketplace, in particular life companies and platforms. Good knowledge of the UK DC marketplace from both an investment and operational perspective - global DC experience will be a plus. Good understanding of investments, pooled funds and sub-advisory mandates. Experience in sales or sales support, working directly with clients. Skills/Qualifications: Ability to build relationships and influence people at all levels and functions; can work through difficult problems and in conflict situations The successful candidate will need to have strong analytical capabilities, excellent interpersonal skills, and an ability to drive both strategic vision and program execution Proven track record with successfully managing multiple work streams within rapid timelines Skilled at developing and translating strategic concepts/discussions into PowerPoint Able to present and layout clear analysis alongside concise recommendations Excellent analytical skills and ability to use hypothesis-based problem solving to answer key business questions Competencies: Proactive self-starter Highly organised and self-motivated Extremely strong team player Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit Twitter: LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Mar 28, 2024
Full time
Description About this role Job Purpose/Background: In your role, you will be a Client Lead and senior member of the UK DC Sales team with a focus on DC schemes, DC Master Trust, Insurance & Platform clients. The Team provides investment solutions to Pension Schemes, Insurers, Platforms and Distributors who use BlackRock within their DC Investment propositions. You will lead relationships with key clients of the firm, in driving new business and maintaining existing business, across Multi Asset, alternatives, active, index and bespoke investment solutions. You will also be jointly responsible for designing and executing the strategy for this exciting business area. You will also work closely with the other UK Sales teams to deliver investments for different types of financial intermediaries (DC Schemes , Asset Managers, Wealth Managers, IFA's and Execution Only/Discretionary Platforms), with the help of the client service management team. You will be working within a team environment with multiple sales professionals, service teams, product strategists, portfolio managers, and researchers across multiple offices. Key Responsibilities: Manage existing allocated client list and also seek out mandates and opportunities from new clients. Drive and execute the UK DC strategy and innovation within the UK DC and retirement market. Build and develop your own relationships & networks with clients and internal teams, including marketing, sales and operational departments. Lead strategic sales/account planning and development alongside other UK Sales teams. Develop technical knowledge of clients' proposition to assist in suggesting mandate opportunities, new propositions and solutions. Understand regulatory changes and keep abreast of market trends. Engage with internal teams such as the other UK Sales teams, SCBD, Consultant Relations, BlackRock Risk Solutions, Transitions Management, EII, Cash, Financial Institutions and International sales teams to deliver 'One BlackRock' to clients and consultants. Development Value: Our clients distribute BlackRock product across multiple channels, including DC, Retail Advised and Direct to Consumer and have a significant focus on retirement. As such this role will deliver substantial value by offering; Exposure to a wide range of clients , both established market players and new entrants. Participation at the cutting edge of one of the fasting growing investment sectors in the UK market. Interaction with BlackRock's portfolio management teams in fundamental, scientific/model-based and index strategies. Opportunity to build very broad product knowledge across multiple product ranges and vehicles. Working with teams from across BlackRock to deliver bespoke solutions to some of the firms largest clients. Access to EMEA training and development days for sales teams - learning about new products and investment ideas. Opportunity to work in a focus area for the firm. Knowledge/Experience: Given the broad distribution channels we do not expect applicants to have all the following attributes, however, one or more would certainly be advantageous; Experience working with insurance companies and financial intermediaries Good knowledge of the client landscape in the UK DC & Wealth (Advised and Direct to Consumer) marketplace, in particular life companies and platforms. Good knowledge of the UK DC marketplace from both an investment and operational perspective - global DC experience will be a plus. Good understanding of investments, pooled funds and sub-advisory mandates. Experience in sales or sales support, working directly with clients. Skills/Qualifications: Ability to build relationships and influence people at all levels and functions; can work through difficult problems and in conflict situations The successful candidate will need to have strong analytical capabilities, excellent interpersonal skills, and an ability to drive both strategic vision and program execution Proven track record with successfully managing multiple work streams within rapid timelines Skilled at developing and translating strategic concepts/discussions into PowerPoint Able to present and layout clear analysis alongside concise recommendations Excellent analytical skills and ability to use hypothesis-based problem solving to answer key business questions Competencies: Proactive self-starter Highly organised and self-motivated Extremely strong team player Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit Twitter: LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
c£28k Basic + Overtime Realistic On Target Earnings c£37k 7.30am to 5pm Monday to Friday Leading Independent Specialist Great working environment On behalf of our client, an independent auto specialist in new, used and reconditioned car and commercial parts we are looking to recruit an experienced Motor Spares Sales Advisor. Main Purpose of Role: To sell vehicle parts to both trade and retail customers through telephone and eBay media. Key Duties : To ensure that all communication with customers is conducted in a courteous and professional manner. To ensure that all customer requests are dealt with within a specified time. To carry out consistent follow-ups. Key Skills : To have an excellent knowledge of car parts and awareness of the various models, and components. To have good interpersonal skills and be a team player, as the role will include working within a small busy team. To be flexible with working hours, as occasionally there may be a business need to work additional hours. Dependant on the individuals experience and ability to meet the job description relevant training will be given. Hours of work are 45 hours Monday to Friday with overtime opportunities on a Saturday morning. If you re in Oldham and have a background and knowledge of car parts, please send your CV to Chris Chambury at The Recruitment Fix
Mar 28, 2024
Full time
c£28k Basic + Overtime Realistic On Target Earnings c£37k 7.30am to 5pm Monday to Friday Leading Independent Specialist Great working environment On behalf of our client, an independent auto specialist in new, used and reconditioned car and commercial parts we are looking to recruit an experienced Motor Spares Sales Advisor. Main Purpose of Role: To sell vehicle parts to both trade and retail customers through telephone and eBay media. Key Duties : To ensure that all communication with customers is conducted in a courteous and professional manner. To ensure that all customer requests are dealt with within a specified time. To carry out consistent follow-ups. Key Skills : To have an excellent knowledge of car parts and awareness of the various models, and components. To have good interpersonal skills and be a team player, as the role will include working within a small busy team. To be flexible with working hours, as occasionally there may be a business need to work additional hours. Dependant on the individuals experience and ability to meet the job description relevant training will be given. Hours of work are 45 hours Monday to Friday with overtime opportunities on a Saturday morning. If you re in Oldham and have a background and knowledge of car parts, please send your CV to Chris Chambury at The Recruitment Fix
Lloyd Recruitment - East Grinstead
Uckfield, Sussex
Lloyd Recruitment Services are working with an established company based in the outskirts of Uckfield who are looking to recruit a Customer Service Advisor. What's in it for you? Salary up to 27,500 Monday to Friday, 9am-5:30pm On site parking Plus excellent company benefits Main responsibilities for the Customer Service Advisor: Answer all calls that come through to the Customer Services Team Assist customers with their query in a positive and solution driven manner Handle any customer service and after sales issues Responding to issues decisively and providing the best possible solution Managing a personal inbox for all queries, requests and orders Overseeing sales inbox across all brands Answering and responding to customer service inbox emails Liaising with Sales Reps for current and aftersales issues Completing all paperwork Taking ownership and responsibility for any issues when answering the phone Ensuring a satisfactory conclusion for the customer Working closely with other departments to resolve issues and provide excellent standards of customer service Skills and experience needed to be a successful Customer Service Advisor: Previous customer service experience Excellent attention to detail Professional telephone manner, remaining calm and professional Confident in handling and resolving customer issues Customer focused Competency with computer systems Refer a Friend and Earn: Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to 500. Visit our website for full details. Application Note: Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.
Mar 28, 2024
Full time
Lloyd Recruitment Services are working with an established company based in the outskirts of Uckfield who are looking to recruit a Customer Service Advisor. What's in it for you? Salary up to 27,500 Monday to Friday, 9am-5:30pm On site parking Plus excellent company benefits Main responsibilities for the Customer Service Advisor: Answer all calls that come through to the Customer Services Team Assist customers with their query in a positive and solution driven manner Handle any customer service and after sales issues Responding to issues decisively and providing the best possible solution Managing a personal inbox for all queries, requests and orders Overseeing sales inbox across all brands Answering and responding to customer service inbox emails Liaising with Sales Reps for current and aftersales issues Completing all paperwork Taking ownership and responsibility for any issues when answering the phone Ensuring a satisfactory conclusion for the customer Working closely with other departments to resolve issues and provide excellent standards of customer service Skills and experience needed to be a successful Customer Service Advisor: Previous customer service experience Excellent attention to detail Professional telephone manner, remaining calm and professional Confident in handling and resolving customer issues Customer focused Competency with computer systems Refer a Friend and Earn: Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to 500. Visit our website for full details. Application Note: Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.
Customer Service Advisor Basic Salary: Up To £24,000 Hours: Monday - Friday 830am till 530pm Location: Bournemouth NO SALES! 28 Days Holiday plus Bank Holidays Birthday Off Beer Fridge every Friday Exclusive Discounts & Offers - Most Major Retailers Access to health & wellbeing services If you are looking for a fun, happy working environment, this is for you! Our client is an established and highly reputable payroll services company. They have been a major player for more than 20 years and have worked with thousands of people across a wide range of industries. As their Customer Service Advisor, here is what you would have done last week: Managed a number of customer queries across multiple contact channels (telephone, email, live chat and social media responses). Supported customers through their registration process. Participated in active learning sessions aligned to customer experience or general product knowledge. Investigated and resolved any customer complaints efficiently. Who you are : You Possess customer service experience from previous employment. You will be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc. You can demonstrate a good standard of numeracy and literacy. You have Strong communication skills, both oral and written. You will be resilient, self-motivated, assertive, and confident. What's in it for you: We'll enable you to challenge yourself. Make a positive impact on our business. Growing with us and making your mark, always learning. You'll have 28 days holiday so you can take some downtime whenever you need it and you'll never work on your birthday again. You'll get a pension plan that supports you for the future, and an employee discount scheme that is in a class of its own.
Mar 28, 2024
Full time
Customer Service Advisor Basic Salary: Up To £24,000 Hours: Monday - Friday 830am till 530pm Location: Bournemouth NO SALES! 28 Days Holiday plus Bank Holidays Birthday Off Beer Fridge every Friday Exclusive Discounts & Offers - Most Major Retailers Access to health & wellbeing services If you are looking for a fun, happy working environment, this is for you! Our client is an established and highly reputable payroll services company. They have been a major player for more than 20 years and have worked with thousands of people across a wide range of industries. As their Customer Service Advisor, here is what you would have done last week: Managed a number of customer queries across multiple contact channels (telephone, email, live chat and social media responses). Supported customers through their registration process. Participated in active learning sessions aligned to customer experience or general product knowledge. Investigated and resolved any customer complaints efficiently. Who you are : You Possess customer service experience from previous employment. You will be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc. You can demonstrate a good standard of numeracy and literacy. You have Strong communication skills, both oral and written. You will be resilient, self-motivated, assertive, and confident. What's in it for you: We'll enable you to challenge yourself. Make a positive impact on our business. Growing with us and making your mark, always learning. You'll have 28 days holiday so you can take some downtime whenever you need it and you'll never work on your birthday again. You'll get a pension plan that supports you for the future, and an employee discount scheme that is in a class of its own.
Job order - J(Apply online only) - Permanent Full Time Title Client Director for Growth Category DCS Role City London, England - London, United Kingdom Job Description Client Director for Growth Position Description A profound and radical change to traditional Business models is underway and at CGI, we are at the forefront of developing and implementing technologies and business processes that will shape tomorrows marketplace. We are looking for a Client Director focussed on growth to work in our London Metro who will have business development responsibility, for new logos acquisition across commercial and/or public sector accounts in the Greater London Region. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Your future duties and responsibilities Leveraging both our global solutions and services and our teams across our Global Delivery Centres you will: Develop and maintain strong relationships with new prospects and clients within the Greater London Region Win new logo business taking overall responsibility for the full sales cycle from prospecting through to closure Collaborate with internal marketing functions and service line leads to develop and deliver compelling go to market activities for assigned territories/sectors Work with delivery teams to ensure quality of services delivered in line with client commitments Foster the development of the teams capabilities and expertise in line with client needs/market evolution Recruit, assign and support the career development of team members Required qualifications to be successful in this role You will have experience of the IT managed services and consultancy industry including specific experience in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across one or more of the following sectors Healthcare/Local Government/Higher Education/Transport and Logistics/Retail in the Greater London Region, you will have held previous roles in Business Development and/or Account Management and will be able to demonstrate experience in the following areas: Consultative, customer-oriented with the ability to present to audiences of different stakeholders and size (e.g., executives, clients, technical peers, non-technical professionals) Strong analytical and problem solving abilities with demonstrable experience in facilitating and articulating client issues Being creative, but with a keen attention to detail and ability to articulate complex business and technical issues Thrive in a team environment and lead the team Team-oriented focus, knowledge sharing and expectation management with all project team resources Achieving new logo acquisition and growth within large/strategic accounts, including branching out into new areas as well as farming existing clients Deal-sizes probably in the region of 5m - 10m in areas such as project services, consulting services, managed services and/or IT outsourcing Networking, prospecting and lead/pipeline generation. Bid management, deal-shaping, proposal writing and financial modelling Insights you can act on While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference. Skills Business Development Delivery Management Leadership Management Consulting Reference (phone number removed)
Mar 28, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title Client Director for Growth Category DCS Role City London, England - London, United Kingdom Job Description Client Director for Growth Position Description A profound and radical change to traditional Business models is underway and at CGI, we are at the forefront of developing and implementing technologies and business processes that will shape tomorrows marketplace. We are looking for a Client Director focussed on growth to work in our London Metro who will have business development responsibility, for new logos acquisition across commercial and/or public sector accounts in the Greater London Region. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Your future duties and responsibilities Leveraging both our global solutions and services and our teams across our Global Delivery Centres you will: Develop and maintain strong relationships with new prospects and clients within the Greater London Region Win new logo business taking overall responsibility for the full sales cycle from prospecting through to closure Collaborate with internal marketing functions and service line leads to develop and deliver compelling go to market activities for assigned territories/sectors Work with delivery teams to ensure quality of services delivered in line with client commitments Foster the development of the teams capabilities and expertise in line with client needs/market evolution Recruit, assign and support the career development of team members Required qualifications to be successful in this role You will have experience of the IT managed services and consultancy industry including specific experience in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across one or more of the following sectors Healthcare/Local Government/Higher Education/Transport and Logistics/Retail in the Greater London Region, you will have held previous roles in Business Development and/or Account Management and will be able to demonstrate experience in the following areas: Consultative, customer-oriented with the ability to present to audiences of different stakeholders and size (e.g., executives, clients, technical peers, non-technical professionals) Strong analytical and problem solving abilities with demonstrable experience in facilitating and articulating client issues Being creative, but with a keen attention to detail and ability to articulate complex business and technical issues Thrive in a team environment and lead the team Team-oriented focus, knowledge sharing and expectation management with all project team resources Achieving new logo acquisition and growth within large/strategic accounts, including branching out into new areas as well as farming existing clients Deal-sizes probably in the region of 5m - 10m in areas such as project services, consulting services, managed services and/or IT outsourcing Networking, prospecting and lead/pipeline generation. Bid management, deal-shaping, proposal writing and financial modelling Insights you can act on While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference. Skills Business Development Delivery Management Leadership Management Consulting Reference (phone number removed)
OUR IMPACT Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm's culture of compliance. Compliance accomplishes these through the firm's enterprise-wide compliance risk management program. As an independent control function and part of the firm's second line of defense, Compliance assesses the firm's compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm's responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative work spaces and ergonomic services to wellbeing and resilience offerings, we offer our Compliance professionals the flexibility and support they need to reach their goals in and outside of the office. The successful candidate, who will work from Goldman Sachs' London office, will provide data protection and privacy advisory support to a range of Goldman Sachs businesses within the EMEA region, including Marcus UK, Private Wealth Management, Global Markets Division and Goldman Sachs Asset Management. The candidate will also play a key role in collaborating with colleagues to further build out the firm's privacy program to address the evolving regulatory landscape, enhance divisional collaboration and increase cross functional engagement. Global Privacy Office has team members in New York, Chicago, Dallas, Warsaw and London. Global Privacy Office works with other privacy and data protection stakeholders at Goldman Sachs, including the Legal, Engineering and Technology Risk teams, Risk, Operations and the business teams that develop and manage financial products and services. YOUR IMPACT As a member of Global Privacy Office in London, your responsibilities will include: Providing privacy advisory guidance to business, engineers, operations, compliance and other stakeholders to enable the delivery and development of privacy compliant business initiatives Reviewing and assessing products, features and business activities against privacy requirements and standards Incorporating privacy-by-design and privacy-by-default into business, products, new features and technology Developing privacy design requirements and conducting oversight of the implementation of such requirements Reviewing and assessing third party vendors, partnerships and the proposed data integrations from a privacy perspective. Providing guidance associated with the implementation of new privacy and data protection laws or regulations Supporting the development and implementation of privacy governance frameworks with key stakeholders in Operations, Compliance, Engineering, Legal and Risk Implementing and overseeing the effectiveness of privacy controls, privacy enhancing technologies, and privacy risk mitigates Drafting, editing and reviewing responses to data subject requests and data protection-related queries Drafting and reviewing privacy-related disclosures, including fair processing notices and cookie disclosures, for financial products Supporting the creation of, and reviewing data processing records and compliance assessments, including data protection impact assessments Drafting, reviewing, and revising existing data privacy policies, procedures and best practice documents Developing and delivering privacy and data protection training. SKILLS EXPERIENCE WE'RE LOOKING FOR Experience with international privacy regulatory frameworks, particularly GDPR, PECR and other applicable laws and regulations and jurisdictional variations; Financial services experience is a plus Experience with developing and/or implementing governance frameworks for wide-scale use of cookies and similar tracking technologies Experience in a Data Protection Office, Privacy Risk, Privacy Compliance or Privacy Legal / Paralegal function Experience advising on direct marketing, ECRM and online behavioral and targeted advertising, including governance of these practices Experience of drafting responses to complaints from data subjects and handling nuanced data subject right requests. Experience performing formal and informal risk assessments for new and existing digital products and services from a privacy regulatory perspective Strong relationship management skills with ability to deepen relationships and build partnerships across the business, including in Operations, Compliance, Engineering, Legal and Risk Comfortable taking the initiative and working across multiple business lines and jurisdictions An understanding of digital and retail focused businesses, including new and developing businesses is also advantageous Certified Information Privacy Professional accreditation or similar accreditation preferred Experience with Microsoft PowerPoint and Excel Excellent, written and verbal communication skills; highly organized and sound organizational skills. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Mar 28, 2024
Full time
OUR IMPACT Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm's culture of compliance. Compliance accomplishes these through the firm's enterprise-wide compliance risk management program. As an independent control function and part of the firm's second line of defense, Compliance assesses the firm's compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm's responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative work spaces and ergonomic services to wellbeing and resilience offerings, we offer our Compliance professionals the flexibility and support they need to reach their goals in and outside of the office. The successful candidate, who will work from Goldman Sachs' London office, will provide data protection and privacy advisory support to a range of Goldman Sachs businesses within the EMEA region, including Marcus UK, Private Wealth Management, Global Markets Division and Goldman Sachs Asset Management. The candidate will also play a key role in collaborating with colleagues to further build out the firm's privacy program to address the evolving regulatory landscape, enhance divisional collaboration and increase cross functional engagement. Global Privacy Office has team members in New York, Chicago, Dallas, Warsaw and London. Global Privacy Office works with other privacy and data protection stakeholders at Goldman Sachs, including the Legal, Engineering and Technology Risk teams, Risk, Operations and the business teams that develop and manage financial products and services. YOUR IMPACT As a member of Global Privacy Office in London, your responsibilities will include: Providing privacy advisory guidance to business, engineers, operations, compliance and other stakeholders to enable the delivery and development of privacy compliant business initiatives Reviewing and assessing products, features and business activities against privacy requirements and standards Incorporating privacy-by-design and privacy-by-default into business, products, new features and technology Developing privacy design requirements and conducting oversight of the implementation of such requirements Reviewing and assessing third party vendors, partnerships and the proposed data integrations from a privacy perspective. Providing guidance associated with the implementation of new privacy and data protection laws or regulations Supporting the development and implementation of privacy governance frameworks with key stakeholders in Operations, Compliance, Engineering, Legal and Risk Implementing and overseeing the effectiveness of privacy controls, privacy enhancing technologies, and privacy risk mitigates Drafting, editing and reviewing responses to data subject requests and data protection-related queries Drafting and reviewing privacy-related disclosures, including fair processing notices and cookie disclosures, for financial products Supporting the creation of, and reviewing data processing records and compliance assessments, including data protection impact assessments Drafting, reviewing, and revising existing data privacy policies, procedures and best practice documents Developing and delivering privacy and data protection training. SKILLS EXPERIENCE WE'RE LOOKING FOR Experience with international privacy regulatory frameworks, particularly GDPR, PECR and other applicable laws and regulations and jurisdictional variations; Financial services experience is a plus Experience with developing and/or implementing governance frameworks for wide-scale use of cookies and similar tracking technologies Experience in a Data Protection Office, Privacy Risk, Privacy Compliance or Privacy Legal / Paralegal function Experience advising on direct marketing, ECRM and online behavioral and targeted advertising, including governance of these practices Experience of drafting responses to complaints from data subjects and handling nuanced data subject right requests. Experience performing formal and informal risk assessments for new and existing digital products and services from a privacy regulatory perspective Strong relationship management skills with ability to deepen relationships and build partnerships across the business, including in Operations, Compliance, Engineering, Legal and Risk Comfortable taking the initiative and working across multiple business lines and jurisdictions An understanding of digital and retail focused businesses, including new and developing businesses is also advantageous Certified Information Privacy Professional accreditation or similar accreditation preferred Experience with Microsoft PowerPoint and Excel Excellent, written and verbal communication skills; highly organized and sound organizational skills. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Sales and Service Advisor (full or part time applicants considered) Near Thetford OTE: Up to £27k (depending on experience) Hours: 8.45am 5pm weekdays, plus one in three weekends Saturday & Sunday (time off in the week given) Hales Group are recruiting a Sales and Service Advisor for their client based near to Thetford. This is an exciting opportunity to join a friendly team, in a busy and varied support role. The focus of this role is consistent, professional customer service. You will communicate with customers, by phone, email and face to face, to fully understand their requirements, enabling you to make an informed proposal of the best products to suit their need. Main tasks to include: • Handling inbound telephone and email enquiries from domestic customers • Welcoming and supporting potential customers visiting the company s show site • After sales care, supporting the customer through to product delivery/installation • Assisting with general service enquiries, regarding spare parts requests, repairs, guarantee enquiries etc. • General administrative duties and adhoc projects as required by the business • Attending occasional sales events across the UK, where you may be required to stay away from home, engaging with customers to undertake general promotional activities • Effective liaison, support, and assistance with the whole of the organisation The successful candidate will have: • Excellent verbal and written communication skills • Previous retail and/or sales experience • Working knowledge of MS Windows • Accurate data entry skills • The ability to work in a team and provide input where required • A highly organised and personable nature • Your own transport as our client is based in a rural location This is your chance to join a successful team, and to work with passionate, hard-working individuals in a fast-paced environment. Please apply today or call Janine on (phone number removed) for more information.
Mar 28, 2024
Full time
Sales and Service Advisor (full or part time applicants considered) Near Thetford OTE: Up to £27k (depending on experience) Hours: 8.45am 5pm weekdays, plus one in three weekends Saturday & Sunday (time off in the week given) Hales Group are recruiting a Sales and Service Advisor for their client based near to Thetford. This is an exciting opportunity to join a friendly team, in a busy and varied support role. The focus of this role is consistent, professional customer service. You will communicate with customers, by phone, email and face to face, to fully understand their requirements, enabling you to make an informed proposal of the best products to suit their need. Main tasks to include: • Handling inbound telephone and email enquiries from domestic customers • Welcoming and supporting potential customers visiting the company s show site • After sales care, supporting the customer through to product delivery/installation • Assisting with general service enquiries, regarding spare parts requests, repairs, guarantee enquiries etc. • General administrative duties and adhoc projects as required by the business • Attending occasional sales events across the UK, where you may be required to stay away from home, engaging with customers to undertake general promotional activities • Effective liaison, support, and assistance with the whole of the organisation The successful candidate will have: • Excellent verbal and written communication skills • Previous retail and/or sales experience • Working knowledge of MS Windows • Accurate data entry skills • The ability to work in a team and provide input where required • A highly organised and personable nature • Your own transport as our client is based in a rural location This is your chance to join a successful team, and to work with passionate, hard-working individuals in a fast-paced environment. Please apply today or call Janine on (phone number removed) for more information.
Sky's Retail Vision is to better connect our customers to Sky, with experts showcasing and effortlessly selling our products in a welcoming environment, located conveniently for our customers. Over the last few years, Sky Retail has continued to innovate and has become a market leader in the mid-mall retail space. As we look to the future, we're reviewing ways we can continue building a strong route to market, amplify our presence and create even better experiences for our customers by opening physical shops. Join our team as a Retail Sales Advisor in our Sky Retail Shop in Meadowhall shopping centre. You'll earn a fantastic £24,500 basic salary with a commission scheme on top - you can earn an extra £10,000 on average by achieving customer and commercial targets. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customers' needs, letting your personality shine Meet our customers face to face to discuss and demo the latest Sky products and services Be a Sky Ambassador selling the right package to the right customer Work 40 hours over 5 days out of 7 What you'll bring: Brilliant at connecting with people Ability to understand our customers' needs A passion for selling Creative approach to problem solving The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 28, 2024
Full time
Sky's Retail Vision is to better connect our customers to Sky, with experts showcasing and effortlessly selling our products in a welcoming environment, located conveniently for our customers. Over the last few years, Sky Retail has continued to innovate and has become a market leader in the mid-mall retail space. As we look to the future, we're reviewing ways we can continue building a strong route to market, amplify our presence and create even better experiences for our customers by opening physical shops. Join our team as a Retail Sales Advisor in our Sky Retail Shop in Meadowhall shopping centre. You'll earn a fantastic £24,500 basic salary with a commission scheme on top - you can earn an extra £10,000 on average by achieving customer and commercial targets. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customers' needs, letting your personality shine Meet our customers face to face to discuss and demo the latest Sky products and services Be a Sky Ambassador selling the right package to the right customer Work 40 hours over 5 days out of 7 What you'll bring: Brilliant at connecting with people Ability to understand our customers' needs A passion for selling Creative approach to problem solving The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Showroom Sales Advisor Middlesex 24,000 - 25,000 - DOE Are you a confident and enthusiastic Showroom Sales Advisor looking for a new role? Our client is a lead supplier of natural and man-made stone to trade and retail. From small beginnings only ten years ago, we now provide top quality natural stone and innovative paving materials to award-winning garden designers and landscapers contractors. Principle Responsibilities for the Showroom Sales Advisor: A focus on delivering excellent customer service at all times, going that extra mile for every customer Managing quotes and orders from initial enquiry to delivery Providing quotations based on customer-provided drawings and dimensions Advising customers on suitable products and fixing methods Liaising with customers and colleagues on the phone and in person Person specification Showroom Sales Advisor: Customer service and sales background is required Previous experience working with natural or man-made stone is desirable and an advantage Comfortable talking and selling to gardeners, landscapers and the general public GCSE of grade C or above for both Maths and English Ability to work individually and as well as in a team Be able to prioritise, plan and organise workloads whilst working in a busy environment Good communication and inter personnel skills Must have excellent decision-making skills and the ability to deal with difficult situations head on This is a full-time permanent Showroom Sales Advisor position, working 5 days a week, including Saturdays with a day off in the week, working 08:30-17:30, offering an annual salary of up to 24,000 - 25,000 -Plus Companies Incentives. If this Showroom Sales Advisor position sounds like you, then please forward your CV to Fraser Hendry at Coulter Elite Resourcing
Mar 28, 2024
Full time
Showroom Sales Advisor Middlesex 24,000 - 25,000 - DOE Are you a confident and enthusiastic Showroom Sales Advisor looking for a new role? Our client is a lead supplier of natural and man-made stone to trade and retail. From small beginnings only ten years ago, we now provide top quality natural stone and innovative paving materials to award-winning garden designers and landscapers contractors. Principle Responsibilities for the Showroom Sales Advisor: A focus on delivering excellent customer service at all times, going that extra mile for every customer Managing quotes and orders from initial enquiry to delivery Providing quotations based on customer-provided drawings and dimensions Advising customers on suitable products and fixing methods Liaising with customers and colleagues on the phone and in person Person specification Showroom Sales Advisor: Customer service and sales background is required Previous experience working with natural or man-made stone is desirable and an advantage Comfortable talking and selling to gardeners, landscapers and the general public GCSE of grade C or above for both Maths and English Ability to work individually and as well as in a team Be able to prioritise, plan and organise workloads whilst working in a busy environment Good communication and inter personnel skills Must have excellent decision-making skills and the ability to deal with difficult situations head on This is a full-time permanent Showroom Sales Advisor position, working 5 days a week, including Saturdays with a day off in the week, working 08:30-17:30, offering an annual salary of up to 24,000 - 25,000 -Plus Companies Incentives. If this Showroom Sales Advisor position sounds like you, then please forward your CV to Fraser Hendry at Coulter Elite Resourcing
Salary: Competitive salary plus Veolia Benefits (list below) Location: Cannock, Staffordshire Hours: 40 hours per week When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Responding to customer enquiries in a professional and timely manner using various channels of communication. Positively impact our overall customer satisfaction scores and encourage retention. Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction. Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours. Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams. Adhere to GDPR legislation with regard to the processing of personal and confidential information. What are we looking for? A commitment to providing an excellent customer service experience. GCSE in Maths and English C+ or equivalent. Excellent communication and interpersonal skills. Negotiating and influencing skills. Attention to detail and the ability to multitask. Proven ability to work under pressure. Able to work as part of a team. Working knowledge of Google Office Applications and willingness to learn new systems. Good planning and organisational skills. Business and commercial awareness. Wha's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Mar 28, 2024
Full time
Salary: Competitive salary plus Veolia Benefits (list below) Location: Cannock, Staffordshire Hours: 40 hours per week When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Responding to customer enquiries in a professional and timely manner using various channels of communication. Positively impact our overall customer satisfaction scores and encourage retention. Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction. Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours. Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams. Adhere to GDPR legislation with regard to the processing of personal and confidential information. What are we looking for? A commitment to providing an excellent customer service experience. GCSE in Maths and English C+ or equivalent. Excellent communication and interpersonal skills. Negotiating and influencing skills. Attention to detail and the ability to multitask. Proven ability to work under pressure. Able to work as part of a team. Working knowledge of Google Office Applications and willingness to learn new systems. Good planning and organisational skills. Business and commercial awareness. Wha's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Customer Service Representative Starting at £21,500 per year Mon-Friday, 9am-5pm Winterthur Way, Basingstoke, RG21 6SZ Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Summary of the role: Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in Basingstoke. Our site has limited on-site parking but there are many local car parks nearby, and we are well connected via local busses and trains. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. Salary for the role is £21,500, rising to £23,000 per annum based on skills and experience. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies. Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality. Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day. We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Mar 28, 2024
Full time
Customer Service Representative Starting at £21,500 per year Mon-Friday, 9am-5pm Winterthur Way, Basingstoke, RG21 6SZ Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Summary of the role: Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in Basingstoke. Our site has limited on-site parking but there are many local car parks nearby, and we are well connected via local busses and trains. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. Salary for the role is £21,500, rising to £23,000 per annum based on skills and experience. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies. Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality. Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day. We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
Mar 28, 2024
Full time
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
Starting at £21,500 per year Mon-Friday, 9am-5pm Fountainbridge, Edinburgh, EH3 9PE Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Summary of the role Due to our growth of our partnership with Lloyds Banking group, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. Salary for the role is £21,500, rising to £23,000 per annum based on skills and experience. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies. Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality. Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day. We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Mar 27, 2024
Full time
Starting at £21,500 per year Mon-Friday, 9am-5pm Fountainbridge, Edinburgh, EH3 9PE Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Summary of the role Due to our growth of our partnership with Lloyds Banking group, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. Salary for the role is £21,500, rising to £23,000 per annum based on skills and experience. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies. Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality. Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day. We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.