JOB DESCRIPTION Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge. As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking. Job responsibilities Delivers including in-person and virtual instructor-led training Engages directly with users on a daily basis by providing onsite support Understands the different roles of end users, including bankers, business managers and administrative staff Assists with the creating and maintaining training materials, user guides and Confluence pages Enhances technical instructional delivery and presentation skills continuously Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content Collects end-user feedback for the broader technology team to incorporate into future design/enhancements Manage multiple projects at the same time with different timelines Required qualifications, capabilities, and skills FRENCH language is required at advance/mother tongue level. The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment Training and/or Business Analysis experience Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment French language Preferred qualifications, capabilities, and skills Financial Services experience ideal, but first class customer training also considered Knowledge of learning solutions & application would be beneficial ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Mar 26, 2024
Full time
JOB DESCRIPTION Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge. As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking. Job responsibilities Delivers including in-person and virtual instructor-led training Engages directly with users on a daily basis by providing onsite support Understands the different roles of end users, including bankers, business managers and administrative staff Assists with the creating and maintaining training materials, user guides and Confluence pages Enhances technical instructional delivery and presentation skills continuously Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content Collects end-user feedback for the broader technology team to incorporate into future design/enhancements Manage multiple projects at the same time with different timelines Required qualifications, capabilities, and skills FRENCH language is required at advance/mother tongue level. The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment Training and/or Business Analysis experience Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment French language Preferred qualifications, capabilities, and skills Financial Services experience ideal, but first class customer training also considered Knowledge of learning solutions & application would be beneficial ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
IT Support Manager Law Firm - Birmingham Are you a Senior IT Analyst or IT Support Manager looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Manager role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. This role will enable you to work from home 1-2 days per week, giving you that all important work/life balance! Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! If this sounds of interest, hit APPLY now!
Mar 25, 2024
Full time
IT Support Manager Law Firm - Birmingham Are you a Senior IT Analyst or IT Support Manager looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Manager role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. This role will enable you to work from home 1-2 days per week, giving you that all important work/life balance! Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! If this sounds of interest, hit APPLY now!
We are now looking for an Operational Resilience Analyst to join our growing Operational Resilience team. In this role you will collaborate with colleagues at all levels across the business with particular focus on building relationships with third party managers, technology services. You will deliver scenario testing exercises where appropriate and document test outcomes, including tests delivered by our suppliers. You will also work closely with your resilience colleagues to document the resources which are critical to delivering our business services and be excited about working with a range of stakeholders. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives. This is achieved by: Supporting the Operational Resilience Manager in coordinating the delivery of the Operational Resilience Roadmap by building strong relationships and working closely with stakeholders from across the whole business, including third party suppliers. Engaging with third party suppliers and internal technology teams to understand and document existing resilience testing outcomes Assisting in the performance of due diligence exercises to identify and articulate risks and vulnerabilities, including opportunities to improve our resilience Designing and delivering desktop based scenario testing exercises which include stakeholders from technology services and third party suppliers Representing the operational resilience team at the Third Party Resilience Group and the Technology Resilience Group to ensure appropriate escalation of resilience concerns. Participating in other resilience testing exercises as part of the resilience team. Initiating and contributing to lessons learned exercises following operational disruption. Ensuring any vulnerabilities and actions identified during scenario testing or lessons learned exercises are agreed with owners and documented and achieved in good time. Developing MI for various governance forums, including clear and concise documentation which details progress of third party testing Participating in the delivery of training and awareness exercises which aim to embed the Operational Resilience strategy within the business. Keeping the Operational Resilience Manager up to date on progress as well as findings from all operational resilience related activities. What we're looking for: Whilst experience of resilience testing, or working with third party suppliers or an awareness of third party operational risk would be advantageous in this role, if you have some of the following attributes and experience, we would love to hear from you. Proven experience of working in a role which involves collaborating and effectively influencing a wide variety of stakeholders. Highly self-motivated and optimistic and can hit the ground running Diligent and organised with the ability to work on multiple workstreams at once Experience of using Visio or similar process mapping tools Ability to interpret complex systems and processes An understanding of resilience testing requirements Strong written communication with experience of writing for a senior level audience Experience of MS Excel for detailed data analysis, and/or Power BI to build effective reporting Has an awareness of the Operational Resilience regulations in Financial Services About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 484,000 customers using our award-winning platform propositions to manage assets totalling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years. What we offer: Starting salary up to £37,000 (dependent on experience) Generous holiday allowance increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Hybrid working policy Casual dress code Discretionary bonus Contributory pension scheme Healthcare Cash Plan Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Buy as you earn share scheme Free annual share scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental On-site gym and personal trainer led classes Paid volunteering opportunities, free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
Mar 23, 2024
Full time
We are now looking for an Operational Resilience Analyst to join our growing Operational Resilience team. In this role you will collaborate with colleagues at all levels across the business with particular focus on building relationships with third party managers, technology services. You will deliver scenario testing exercises where appropriate and document test outcomes, including tests delivered by our suppliers. You will also work closely with your resilience colleagues to document the resources which are critical to delivering our business services and be excited about working with a range of stakeholders. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives. This is achieved by: Supporting the Operational Resilience Manager in coordinating the delivery of the Operational Resilience Roadmap by building strong relationships and working closely with stakeholders from across the whole business, including third party suppliers. Engaging with third party suppliers and internal technology teams to understand and document existing resilience testing outcomes Assisting in the performance of due diligence exercises to identify and articulate risks and vulnerabilities, including opportunities to improve our resilience Designing and delivering desktop based scenario testing exercises which include stakeholders from technology services and third party suppliers Representing the operational resilience team at the Third Party Resilience Group and the Technology Resilience Group to ensure appropriate escalation of resilience concerns. Participating in other resilience testing exercises as part of the resilience team. Initiating and contributing to lessons learned exercises following operational disruption. Ensuring any vulnerabilities and actions identified during scenario testing or lessons learned exercises are agreed with owners and documented and achieved in good time. Developing MI for various governance forums, including clear and concise documentation which details progress of third party testing Participating in the delivery of training and awareness exercises which aim to embed the Operational Resilience strategy within the business. Keeping the Operational Resilience Manager up to date on progress as well as findings from all operational resilience related activities. What we're looking for: Whilst experience of resilience testing, or working with third party suppliers or an awareness of third party operational risk would be advantageous in this role, if you have some of the following attributes and experience, we would love to hear from you. Proven experience of working in a role which involves collaborating and effectively influencing a wide variety of stakeholders. Highly self-motivated and optimistic and can hit the ground running Diligent and organised with the ability to work on multiple workstreams at once Experience of using Visio or similar process mapping tools Ability to interpret complex systems and processes An understanding of resilience testing requirements Strong written communication with experience of writing for a senior level audience Experience of MS Excel for detailed data analysis, and/or Power BI to build effective reporting Has an awareness of the Operational Resilience regulations in Financial Services About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 484,000 customers using our award-winning platform propositions to manage assets totalling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years. What we offer: Starting salary up to £37,000 (dependent on experience) Generous holiday allowance increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Hybrid working policy Casual dress code Discretionary bonus Contributory pension scheme Healthcare Cash Plan Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Buy as you earn share scheme Free annual share scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental On-site gym and personal trainer led classes Paid volunteering opportunities, free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
Devonshire Hayes have partnered with a Leading London Market Insurer client to help them secure an Service Desk Analyst. Your key focus in this role will be that of providing 1st / 2nd level support through taking calls and handling the resulting incidents or Service Requests via the Service Now, supporting offices internationally as well as in the UK. You will be tasked with the following: Monitor the Service Desk system, identify the priority level of the Service Desk requests/calls received and solving issues or reallocating to colleagues/raising with senior members of the team where applicable. It will also include configuration of all P.C.'s/Laptops/Surfaces used within the group, all Printers used within the group, Mobile Devices within the group Ensure that Backups are performed daily on the servers in your principle office. Ensure that all office hardware is maintained to a good working standard Ensure that the support tasks within Group IT are carried out in a professional and timely manner. Utilising the Service Desk system to effectively log the nature of support queries / manage workload and prioritise support tasks according to service levels set by the business. To be successful in this role, you should: 3+ years' experience in a similar role Advanced knowledge of O365 Knowledge of Active Directory and MS Exchange / O365 suite of products Knowledge/background of working with computers Insurance background is beneficial
Mar 18, 2024
Full time
Devonshire Hayes have partnered with a Leading London Market Insurer client to help them secure an Service Desk Analyst. Your key focus in this role will be that of providing 1st / 2nd level support through taking calls and handling the resulting incidents or Service Requests via the Service Now, supporting offices internationally as well as in the UK. You will be tasked with the following: Monitor the Service Desk system, identify the priority level of the Service Desk requests/calls received and solving issues or reallocating to colleagues/raising with senior members of the team where applicable. It will also include configuration of all P.C.'s/Laptops/Surfaces used within the group, all Printers used within the group, Mobile Devices within the group Ensure that Backups are performed daily on the servers in your principle office. Ensure that all office hardware is maintained to a good working standard Ensure that the support tasks within Group IT are carried out in a professional and timely manner. Utilising the Service Desk system to effectively log the nature of support queries / manage workload and prioritise support tasks according to service levels set by the business. To be successful in this role, you should: 3+ years' experience in a similar role Advanced knowledge of O365 Knowledge of Active Directory and MS Exchange / O365 suite of products Knowledge/background of working with computers Insurance background is beneficial
Are you a Digital Service Designer in search for an exciting new job opportunity? If so, Greater London Authority are looking to recruit a Service Designer on a 6-month contract (with possibility of an extension), starting immediately, to join their growing team. The role is full time, Monday to Friday with hybrid work arrangements, currently the team are working once a week in the office, but the role does require onsite visits due to the nature of the role. Pay rate: PAYE Rate - £242.76 per day and Umbrella Rate - £311.10 per day (role is inside of IR35) THE ROLE: Lead the design of digital services at the GLA, ensuring users can complete their goals and that our digital services support the delivery of GLA policy intent. This may involve the creation of, or changes to, internal and external processes, services, products, and content across both digital and offline channels, within the GLA or GLA group. As a senior practitioner, you will be working through the entire design and delivery process, from framing problems, understanding, and visualising the service landscapes for teams, improving and reimagining end-to-end services, visualising processes, services, and products and supporting their implementation. The service it will be leading on will be the GLA Grant Giving programme. KEY RESPONSIBILITIES: Work with senior leaders across the GLA to help them understand digital service design, helping them see what's possible in their areas of delivery and advising on the best way to solve a delivery challenge using digital technology. Set design direction and embed good practice within teams across the GLA - establishing a pattern library of common service patterns and ensuring they are publicised to teams to help them solve common policy and delivery challenges. Develop and grow the service design community of practice across the GLA, codifying ways of working. Lead new service discoveries working with user researchers and business analysts to deliver workshops and user research to identify user needs, map services and user journeys. Streamline processes to generate new services that improve outcomes for users and generate savings for the GLA. Take complex information and processes and work with content designers to make them simple to use and understand. Visualise your intent for new services, or improvements to existing service, using strong design skills to show new services to client teams and gather immediate user feedback on your approach. Work with Product Managers, Business Analysts and User Researchers to generate epics, user stories and technical specifications for product teams, ensuring these accurately reflect user needs and business intent. Work with GLA product and delivery teams to ensure the backlog of user stories associated with a product are prioritised so features deliver the most value to users and the business. Communicate improvements to services, working closely with the Training and Culture Change Manager, business partners and helpdesks to ensure changes are communicated to users and fully supported through training and technology support. Due to the nature of the role, applicants need to have experience designing and improving digital services for users. If you have the required experience and skillset apply now for immediate consideration.
Mar 10, 2024
Full time
Are you a Digital Service Designer in search for an exciting new job opportunity? If so, Greater London Authority are looking to recruit a Service Designer on a 6-month contract (with possibility of an extension), starting immediately, to join their growing team. The role is full time, Monday to Friday with hybrid work arrangements, currently the team are working once a week in the office, but the role does require onsite visits due to the nature of the role. Pay rate: PAYE Rate - £242.76 per day and Umbrella Rate - £311.10 per day (role is inside of IR35) THE ROLE: Lead the design of digital services at the GLA, ensuring users can complete their goals and that our digital services support the delivery of GLA policy intent. This may involve the creation of, or changes to, internal and external processes, services, products, and content across both digital and offline channels, within the GLA or GLA group. As a senior practitioner, you will be working through the entire design and delivery process, from framing problems, understanding, and visualising the service landscapes for teams, improving and reimagining end-to-end services, visualising processes, services, and products and supporting their implementation. The service it will be leading on will be the GLA Grant Giving programme. KEY RESPONSIBILITIES: Work with senior leaders across the GLA to help them understand digital service design, helping them see what's possible in their areas of delivery and advising on the best way to solve a delivery challenge using digital technology. Set design direction and embed good practice within teams across the GLA - establishing a pattern library of common service patterns and ensuring they are publicised to teams to help them solve common policy and delivery challenges. Develop and grow the service design community of practice across the GLA, codifying ways of working. Lead new service discoveries working with user researchers and business analysts to deliver workshops and user research to identify user needs, map services and user journeys. Streamline processes to generate new services that improve outcomes for users and generate savings for the GLA. Take complex information and processes and work with content designers to make them simple to use and understand. Visualise your intent for new services, or improvements to existing service, using strong design skills to show new services to client teams and gather immediate user feedback on your approach. Work with Product Managers, Business Analysts and User Researchers to generate epics, user stories and technical specifications for product teams, ensuring these accurately reflect user needs and business intent. Work with GLA product and delivery teams to ensure the backlog of user stories associated with a product are prioritised so features deliver the most value to users and the business. Communicate improvements to services, working closely with the Training and Culture Change Manager, business partners and helpdesks to ensure changes are communicated to users and fully supported through training and technology support. Due to the nature of the role, applicants need to have experience designing and improving digital services for users. If you have the required experience and skillset apply now for immediate consideration.
Arcas Technology is partnered with a leading healthcare provider based in Ipswich. They are seeking a skilled Senior Cyber Security Analyst to join their team on a permanent basis. As a vital member of a dynamic team, you'll play a pivotal role in ensuring the security of information assets across multiple businesses. This role offers a blend of independent work and collaborative efforts within a supportive team environment. Responsibilities: Serve as a reference point for all IT, Information Security, and Cyber Security queries. Manage the Security Operations Centre Queue, providing exceptional service in handling requests. Produce a Cyber Security Recommendations proposal. Line manage a team of Cyber Security Analysts. Provide technical support to various IT teams. Offer onsite and remote assistance for IT and Cyber Security tasks. Document security breaches and assess their impact. Develop and implement information security solutions and policies. Attend information security conferences and forums. Skills and Abilities: Ability to communicate effectively and work under pressure Strong interpersonal skills for effective teamwork Task planning and prioritisation abilities Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets Windows Server, Linux Distributions, Azure Cloud Experience with Security Incident and Event Management (SIEM) Experience with vulnerability scanning tools such as Nessus / Tennable.IO Experience with Cyber Security, risk management, ISO 27001 and Cyber Essentials Plus Experience with Microsoft Intune Experience with Microsoft Defender Experience with Multiple Firewall Vendors Active Directory, Group Policies and File Servers Network and system monitoring Routine system administration If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
Mar 06, 2024
Full time
Arcas Technology is partnered with a leading healthcare provider based in Ipswich. They are seeking a skilled Senior Cyber Security Analyst to join their team on a permanent basis. As a vital member of a dynamic team, you'll play a pivotal role in ensuring the security of information assets across multiple businesses. This role offers a blend of independent work and collaborative efforts within a supportive team environment. Responsibilities: Serve as a reference point for all IT, Information Security, and Cyber Security queries. Manage the Security Operations Centre Queue, providing exceptional service in handling requests. Produce a Cyber Security Recommendations proposal. Line manage a team of Cyber Security Analysts. Provide technical support to various IT teams. Offer onsite and remote assistance for IT and Cyber Security tasks. Document security breaches and assess their impact. Develop and implement information security solutions and policies. Attend information security conferences and forums. Skills and Abilities: Ability to communicate effectively and work under pressure Strong interpersonal skills for effective teamwork Task planning and prioritisation abilities Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets Windows Server, Linux Distributions, Azure Cloud Experience with Security Incident and Event Management (SIEM) Experience with vulnerability scanning tools such as Nessus / Tennable.IO Experience with Cyber Security, risk management, ISO 27001 and Cyber Essentials Plus Experience with Microsoft Intune Experience with Microsoft Defender Experience with Multiple Firewall Vendors Active Directory, Group Policies and File Servers Network and system monitoring Routine system administration If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
Exciting part-time (3 days per week) opportunity for a Contracts & Procurement Analyst (IR35 Compliance) to join this global Energy company. This is an exciting time to be joining this world-leading company as they transform themselves from a traditional Oil & Gas company into a leading name within the Renewables sector. This includes the creation of an already highly successful new Power Trading desk within the Energy Trading team as well as new ventures into various innovative solutions around the supply of Renewables including wind farms, electric vehicle charging, solar panel heating and battery storage. These innovative solutions provide opportunities for exceptionally highly talented individuals to contribute to the success of this transition where you will be working with some of the best people in the industry working on new and ground-breaking initiatives utilising the very latest technology.About The Role:Changes to the off payroll working legislation, known as IR35 came into effect from April 2021 in the UK. These changes have made the company responsible for ensuring appropriate employment taxes are being deducted for all contractors who are determined to fall inside IR35. This role is responsible for ensuring suppliers are compliant with the IR35 policy, operating several controls and supporting the business with IR35 compliance.The purpose of the role is to:-Responsible for the operating of the vendor master control to ensure that the UK entity is not engaging directly with personal service companies.-Responsible for operating the GID control to ensure that suppliers providing contracts with GIDs have been assessed correctly for IR35 compliance -Ensuring all contractors who have physical access to our Upstream locations have been assessed correctly for IR35 compliance-Ensure all contracts are appropriately assessed in the IR35 Tool-Consolidate and maintain all data in an auditable manner -Document steps taken, recommendations and exceptions for future record keeping and potential HMRC audits.-Responsible for executing the training and communication plan -To be the custodian of the IR35 policy and the process documents-Maintain the IR35 assessment tool-Your Background Needs To Include:-Have a good working understanding of IR35, including experience of managing processes and controls for ongoing IR35 compliance in a large organisation. -Have a good understanding of CP processes, especially Vendor Master and RtP processes.-Must show a passion for operational excellence.-Is able to work with a wide range of stakeholders at differing levels of seniority both within CP and within the contract holder community -Must be able to manage their own workload by balancing different priorities You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing
Feb 01, 2024
Full time
Exciting part-time (3 days per week) opportunity for a Contracts & Procurement Analyst (IR35 Compliance) to join this global Energy company. This is an exciting time to be joining this world-leading company as they transform themselves from a traditional Oil & Gas company into a leading name within the Renewables sector. This includes the creation of an already highly successful new Power Trading desk within the Energy Trading team as well as new ventures into various innovative solutions around the supply of Renewables including wind farms, electric vehicle charging, solar panel heating and battery storage. These innovative solutions provide opportunities for exceptionally highly talented individuals to contribute to the success of this transition where you will be working with some of the best people in the industry working on new and ground-breaking initiatives utilising the very latest technology.About The Role:Changes to the off payroll working legislation, known as IR35 came into effect from April 2021 in the UK. These changes have made the company responsible for ensuring appropriate employment taxes are being deducted for all contractors who are determined to fall inside IR35. This role is responsible for ensuring suppliers are compliant with the IR35 policy, operating several controls and supporting the business with IR35 compliance.The purpose of the role is to:-Responsible for the operating of the vendor master control to ensure that the UK entity is not engaging directly with personal service companies.-Responsible for operating the GID control to ensure that suppliers providing contracts with GIDs have been assessed correctly for IR35 compliance -Ensuring all contractors who have physical access to our Upstream locations have been assessed correctly for IR35 compliance-Ensure all contracts are appropriately assessed in the IR35 Tool-Consolidate and maintain all data in an auditable manner -Document steps taken, recommendations and exceptions for future record keeping and potential HMRC audits.-Responsible for executing the training and communication plan -To be the custodian of the IR35 policy and the process documents-Maintain the IR35 assessment tool-Your Background Needs To Include:-Have a good working understanding of IR35, including experience of managing processes and controls for ongoing IR35 compliance in a large organisation. -Have a good understanding of CP processes, especially Vendor Master and RtP processes.-Must show a passion for operational excellence.-Is able to work with a wide range of stakeholders at differing levels of seniority both within CP and within the contract holder community -Must be able to manage their own workload by balancing different priorities You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing
Bell & Clements is a specialist insurance company offering expertise in underwriting, broking and capacity management provisions for Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd's, US and international markets. Bell & Clements has been part of the Munich Re Group since 2007 and is a registered Lloyd's broker. There are over 150 staff based across the London headquarters and two U.S offices in Virginia and New Jersey with close collaboration throughout. Bell & Clements offers industry-leading technology solutions that benefit both customers and inhouse processes. As part of the Munich Re Group enables an inclusive culture with an established employee benefits programme. Your Role: Are you ready for a new challenge? We are looking to hire a lead pricing actuary for Munich Re Specialty Insurance's Bell & Clements business unit, which writes residential property, commercial property, and other coverages on an excess and surplus basis in the US market by delegating authority to select coverholders. This individual will support the profitable growth across existing and new products in support of Munich Re Group's Ambition 2025. The role reports into the Chief Underwriting Officer of Bell & Clements and is based in London. We are also open to considering candidates in Princeton NJ, Philadelphia PA in the US. Responsibilities Partner with Business Unit and Coverholders as a trusted advisor to drive pricing excellence for Residential Property, Commercial Property, Transportation, Flood, Earthquake, Lender-Placed, and other products. Develop technical pricing indications across responsible products based on actuarial techniques, including predictive modeling. Perform rate studies across responsible products to evaluate portfolio rate need, project profitability, and guide Business Unit to improve profitability. Develop result monitoring, pricing and portfolio management projects that will assist underwriters and management in managing and steering business. Document and communicate assumptions, results, and alternatives to actuarial staff, internal clients, and external clients. In consultation with the Cat Modeling team, drive improvements in the sophistication and accuracy of technical pricing for catastrophic perils, including tropical cyclone, severe convective storm, winter storm, earthquake, wildfire, and flood. Liase with Digital Underwriting team to enhance models and workflows used to digitally price Residential Property and Commercial Property business. Conduct pricing analyses, including the development of rates, ultimate loss projections, trend studies, and communication of results. Influence stakeholders based on results of analyses. Strong understanding and ability to discuss and apply the use of existing & new actuarial concepts/techniques involving exposure adjustments, trend, loss development, exposure rating, et al. Provide actuarial insight and expertise on actuarial assumptions and parameters as participant or lead on a Market Research Analysis and Parameters (MRAP) line of business group. Maintain contemporary, in depth knowledge of property lines of business. Participate in training of others (underwriters, client managers, risk analysts, accountants and actuaries) regarding actuarial analyses and methodologies. Mentor, train, and review analyses from more junior actuaries Experience Incorporate qualitative information into quantitative analyses of rates, etc. Develop strong understanding of actuarial concepts and analytics. Application of more advanced and creative techniques in worksheets and other applications. Strong judgmental and problem-solving skills to address potentially complex and high-profile issues. Ability to identify, obtain and utilize industry information relevant to the completion of rate analyses. Good time management and organizational skills including the ability to manage conflicting priorities, complete multiple tasks and projects. Membership in the Casualty Actuarial Society or Institute and Faculty of Actuaries required. FCAS/FIA preferred. Eight (8) or more years of experience in primary insurance pricing, especially property lines. Strong technical actuarial skills and strong knowledge and understanding of rating models. Strong understanding of industry catastrophe models, including vendor models such as RMS and AIR. Strong interpersonal skills. Experience in use of R, Python or other statistical software in insurance pricing applications. Excellent oral and written communication skills. This position is offered on a Permanent basis. Annual salary will be dependent on the experience of the successful candidate. Benefits as per Bell & Clements standard employee offering. Annual leave - 25 days per year (not including bank holidays), increases with length of service. Health & Wellbeing - our offering includes private medical insurance for employees, their partners and their families, a Digital GP service, and an allowance of up to £550 per year for any activities and/or equipment which supports health and wellbeing. Hybrid and remote working - to support your work balance we have introduced hybrid working. You will be provided with designated office desk space, with support to work from home up to a maximum of three days per week. Flexible working hours - the opportunity to flex your working hours. Generous gender-neutral family leave policy - employees with 26 weeks' continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Professional Qualification Support - (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Team fun - warm and social culture with regular get together. Equal Opportunities: Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Jan 25, 2024
Full time
Bell & Clements is a specialist insurance company offering expertise in underwriting, broking and capacity management provisions for Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd's, US and international markets. Bell & Clements has been part of the Munich Re Group since 2007 and is a registered Lloyd's broker. There are over 150 staff based across the London headquarters and two U.S offices in Virginia and New Jersey with close collaboration throughout. Bell & Clements offers industry-leading technology solutions that benefit both customers and inhouse processes. As part of the Munich Re Group enables an inclusive culture with an established employee benefits programme. Your Role: Are you ready for a new challenge? We are looking to hire a lead pricing actuary for Munich Re Specialty Insurance's Bell & Clements business unit, which writes residential property, commercial property, and other coverages on an excess and surplus basis in the US market by delegating authority to select coverholders. This individual will support the profitable growth across existing and new products in support of Munich Re Group's Ambition 2025. The role reports into the Chief Underwriting Officer of Bell & Clements and is based in London. We are also open to considering candidates in Princeton NJ, Philadelphia PA in the US. Responsibilities Partner with Business Unit and Coverholders as a trusted advisor to drive pricing excellence for Residential Property, Commercial Property, Transportation, Flood, Earthquake, Lender-Placed, and other products. Develop technical pricing indications across responsible products based on actuarial techniques, including predictive modeling. Perform rate studies across responsible products to evaluate portfolio rate need, project profitability, and guide Business Unit to improve profitability. Develop result monitoring, pricing and portfolio management projects that will assist underwriters and management in managing and steering business. Document and communicate assumptions, results, and alternatives to actuarial staff, internal clients, and external clients. In consultation with the Cat Modeling team, drive improvements in the sophistication and accuracy of technical pricing for catastrophic perils, including tropical cyclone, severe convective storm, winter storm, earthquake, wildfire, and flood. Liase with Digital Underwriting team to enhance models and workflows used to digitally price Residential Property and Commercial Property business. Conduct pricing analyses, including the development of rates, ultimate loss projections, trend studies, and communication of results. Influence stakeholders based on results of analyses. Strong understanding and ability to discuss and apply the use of existing & new actuarial concepts/techniques involving exposure adjustments, trend, loss development, exposure rating, et al. Provide actuarial insight and expertise on actuarial assumptions and parameters as participant or lead on a Market Research Analysis and Parameters (MRAP) line of business group. Maintain contemporary, in depth knowledge of property lines of business. Participate in training of others (underwriters, client managers, risk analysts, accountants and actuaries) regarding actuarial analyses and methodologies. Mentor, train, and review analyses from more junior actuaries Experience Incorporate qualitative information into quantitative analyses of rates, etc. Develop strong understanding of actuarial concepts and analytics. Application of more advanced and creative techniques in worksheets and other applications. Strong judgmental and problem-solving skills to address potentially complex and high-profile issues. Ability to identify, obtain and utilize industry information relevant to the completion of rate analyses. Good time management and organizational skills including the ability to manage conflicting priorities, complete multiple tasks and projects. Membership in the Casualty Actuarial Society or Institute and Faculty of Actuaries required. FCAS/FIA preferred. Eight (8) or more years of experience in primary insurance pricing, especially property lines. Strong technical actuarial skills and strong knowledge and understanding of rating models. Strong understanding of industry catastrophe models, including vendor models such as RMS and AIR. Strong interpersonal skills. Experience in use of R, Python or other statistical software in insurance pricing applications. Excellent oral and written communication skills. This position is offered on a Permanent basis. Annual salary will be dependent on the experience of the successful candidate. Benefits as per Bell & Clements standard employee offering. Annual leave - 25 days per year (not including bank holidays), increases with length of service. Health & Wellbeing - our offering includes private medical insurance for employees, their partners and their families, a Digital GP service, and an allowance of up to £550 per year for any activities and/or equipment which supports health and wellbeing. Hybrid and remote working - to support your work balance we have introduced hybrid working. You will be provided with designated office desk space, with support to work from home up to a maximum of three days per week. Flexible working hours - the opportunity to flex your working hours. Generous gender-neutral family leave policy - employees with 26 weeks' continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Professional Qualification Support - (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Team fun - warm and social culture with regular get together. Equal Opportunities: Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
As a Cyber Security Manager, you will be working with different teams to deliver high quality work. Help gain comfort by using your technical knowledge of Cyber Security risks and controls. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Client Details National organisation within the public sector based in Cardiff Description As a Cyber Security Manager in our Digital Directorate, you will be working with different teams to deliver high quality work. You will help gain comfort by using your technical knowledge of Cyber Security risks and controls. You will actively improve operational efficiency on projects and internal initiatives, in line with the UHB's commitment to quality. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Provide and receive complex, sensitive information relating to Cyber Security andCorporate issues ensuring the safe operation of the organisations ICT systems Investigate complex Cyber Security enquiries providing assistance & advice asrequired Coordinate Cyber Security incident responses at organisational level Communicate complex ICT and Cyber Security issues to non-ICT managers Negotiate with external organisations over service issues and supply chain management Leads on Cyber Security issues and compliance in ICT Implement Cyber Security policy, procedures and processes which impacts Informatics and within own team Ensures that all health board hardware and software are security protected Achieve and maintain compliance with National Cyber Security Standards Manage the operation of Cyber Security information system within the health board Develop Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Evaluation of Cyber Security solutions, either hardware or software based, for use in organisation Regular testing of Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Profile A strong academic background to degree level or equivalent experience in a directly related role A related professional certification, for example; Certified Information systems security professional (CISSP), Certified Information Security Manager (CISM) Solid IT and/or technology background ITIL Foundation Educated to Degree level (preferably Cyber Security) or equivalent level of work experience and knowledge Degree educated in an IT related discipline Information Technology Infrastructure Library (ITIL) Foundation Certificate IT based qualification preferably security related such as GCIA Certified intrusion Analyst, etc. ITIL Managing Across the Lifecycle PRINCE2 Foundation Formal leadership training at equivalent or greater to Institute of Leadership & Management (ILM) Level 5 Application Form Certificate Check CAJE Reference: RWM/2019/0140 Professional qualification or membership in cyber security (International Information Systems Security Certification (ISC2), British Computer Society (BCS), National Computer Security Centre (NCSC), etc) or equivalent Evidence of Continual Professional Development At least 3 years working in an IT based role preferably in a security related area Strong knowledge and experience of a number of the following; Information Security, architecture design and implementation, security assessments, Identity and Access Management, Third Party Risk Management and IT Controls Testing Awareness of National and International security standards Relevant experience working in a senior Cyber Security Role Broad knowledge of and understanding of IT Knowledge of IT security principles Full stack knowledge from network to server Excellent understanding of cyber security best practices and terminology Knowledge of desktop and mobile devices and operating systems Good knowledge of common cyber security tools and solutions Good understanding of security monitoring and alerting solutions Excellent understanding of Cyber Security professional code of conduct Good understanding of vulnerability scanning and penetration testing Job Offer Permanent Salary: £41,659 - £47,672 + Benefits Location: Cardiff Flexible working Patterns
Dec 18, 2022
Full time
As a Cyber Security Manager, you will be working with different teams to deliver high quality work. Help gain comfort by using your technical knowledge of Cyber Security risks and controls. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Client Details National organisation within the public sector based in Cardiff Description As a Cyber Security Manager in our Digital Directorate, you will be working with different teams to deliver high quality work. You will help gain comfort by using your technical knowledge of Cyber Security risks and controls. You will actively improve operational efficiency on projects and internal initiatives, in line with the UHB's commitment to quality. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Provide and receive complex, sensitive information relating to Cyber Security andCorporate issues ensuring the safe operation of the organisations ICT systems Investigate complex Cyber Security enquiries providing assistance & advice asrequired Coordinate Cyber Security incident responses at organisational level Communicate complex ICT and Cyber Security issues to non-ICT managers Negotiate with external organisations over service issues and supply chain management Leads on Cyber Security issues and compliance in ICT Implement Cyber Security policy, procedures and processes which impacts Informatics and within own team Ensures that all health board hardware and software are security protected Achieve and maintain compliance with National Cyber Security Standards Manage the operation of Cyber Security information system within the health board Develop Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Evaluation of Cyber Security solutions, either hardware or software based, for use in organisation Regular testing of Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Profile A strong academic background to degree level or equivalent experience in a directly related role A related professional certification, for example; Certified Information systems security professional (CISSP), Certified Information Security Manager (CISM) Solid IT and/or technology background ITIL Foundation Educated to Degree level (preferably Cyber Security) or equivalent level of work experience and knowledge Degree educated in an IT related discipline Information Technology Infrastructure Library (ITIL) Foundation Certificate IT based qualification preferably security related such as GCIA Certified intrusion Analyst, etc. ITIL Managing Across the Lifecycle PRINCE2 Foundation Formal leadership training at equivalent or greater to Institute of Leadership & Management (ILM) Level 5 Application Form Certificate Check CAJE Reference: RWM/2019/0140 Professional qualification or membership in cyber security (International Information Systems Security Certification (ISC2), British Computer Society (BCS), National Computer Security Centre (NCSC), etc) or equivalent Evidence of Continual Professional Development At least 3 years working in an IT based role preferably in a security related area Strong knowledge and experience of a number of the following; Information Security, architecture design and implementation, security assessments, Identity and Access Management, Third Party Risk Management and IT Controls Testing Awareness of National and International security standards Relevant experience working in a senior Cyber Security Role Broad knowledge of and understanding of IT Knowledge of IT security principles Full stack knowledge from network to server Excellent understanding of cyber security best practices and terminology Knowledge of desktop and mobile devices and operating systems Good knowledge of common cyber security tools and solutions Good understanding of security monitoring and alerting solutions Excellent understanding of Cyber Security professional code of conduct Good understanding of vulnerability scanning and penetration testing Job Offer Permanent Salary: £41,659 - £47,672 + Benefits Location: Cardiff Flexible working Patterns
Salary 30,000 - 50,000 GBP per year Requirements: - • Front end Web Developer with strong knowledge of HTML, CSS and JQuery (ideally PHP), JavaScript. • Strong knowledge of CMS systems, preferably WordPress. • Knowledge of responsive design and optimising for mobile. • Experience of Web User Experience (UX). • Excellent verbal and written communication skills. • The ability to work closely with our in-house design and scientific teams to communicate all aspects of our products and services via the web. • Excellent time management skills • Ability to work on multiple projects simultaneously. Responsibilities: - The Role: The successful candidate will become part of the IT department. To develop and maintain a variety of large scale, public facing websites and user interfaces. The role will involve creating original and interactive concepts for websites and taking these concepts from initial design to final completion. You will work closely with dedicated marketing and design teams and specialists with scientific and technical expertise to ensure the smooth delivery of all web projects. You will need to demonstrate knowledge and ability to keep us up to date with all emerging web technologies and design techniques such as responsive design - optimising for mobile, HTML5 and CSS3. Technologies: - HTML5 - CSS - jQuery - JavaScript - WordPress More: This is a unique opportunity to join an innovative, international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential. Do you want to make a difference while building a successful IT career? No degree necessary (minimum of 3+ years' experience) • Join and award-winning IT team 2021 o WINNER - Overall IT Company of the Year o WINNER - IT Project team of the Year o WINNER - Digital Project team of the Year o WINNER - IT Team of the Year • £1500 signing on fee (for direct applicants) • Generous salary offered • Work with innovative technologies and applications • Bonus scheme • Career progression opportunities • Creativity encouraged and supported • Personal development and certified training Available roles: 1. SOFTWARE DEVELOPER ROLES (Full stake software development - gain experience if building end to end global applications used by millions of users) 2. INFRASTRUCTURE ENGINEERS (help with managing and improving our global infrastructure and data centres) 3. IT SUPPORT SPECIALISTS (Operate as part of a global IT support and service desk. Providing support to our staff all over the world) 4. SENIOR WEB DEVELOPERS (having creative input in the design and development o 5. IT SECURITY ANALYSTS (using a wide various of tools and techniques to aid the improvement of our security posture) About Randox: Randox Laboratories is passionate about improving global health and saving lives through the development of innovative and pioneering products. Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills - including sales, marketing, logistics, finance and many more. Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim. Randox Laboratories Limited is an Equal Opportunities Employer.
Dec 18, 2022
Full time
Salary 30,000 - 50,000 GBP per year Requirements: - • Front end Web Developer with strong knowledge of HTML, CSS and JQuery (ideally PHP), JavaScript. • Strong knowledge of CMS systems, preferably WordPress. • Knowledge of responsive design and optimising for mobile. • Experience of Web User Experience (UX). • Excellent verbal and written communication skills. • The ability to work closely with our in-house design and scientific teams to communicate all aspects of our products and services via the web. • Excellent time management skills • Ability to work on multiple projects simultaneously. Responsibilities: - The Role: The successful candidate will become part of the IT department. To develop and maintain a variety of large scale, public facing websites and user interfaces. The role will involve creating original and interactive concepts for websites and taking these concepts from initial design to final completion. You will work closely with dedicated marketing and design teams and specialists with scientific and technical expertise to ensure the smooth delivery of all web projects. You will need to demonstrate knowledge and ability to keep us up to date with all emerging web technologies and design techniques such as responsive design - optimising for mobile, HTML5 and CSS3. Technologies: - HTML5 - CSS - jQuery - JavaScript - WordPress More: This is a unique opportunity to join an innovative, international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential. Do you want to make a difference while building a successful IT career? No degree necessary (minimum of 3+ years' experience) • Join and award-winning IT team 2021 o WINNER - Overall IT Company of the Year o WINNER - IT Project team of the Year o WINNER - Digital Project team of the Year o WINNER - IT Team of the Year • £1500 signing on fee (for direct applicants) • Generous salary offered • Work with innovative technologies and applications • Bonus scheme • Career progression opportunities • Creativity encouraged and supported • Personal development and certified training Available roles: 1. SOFTWARE DEVELOPER ROLES (Full stake software development - gain experience if building end to end global applications used by millions of users) 2. INFRASTRUCTURE ENGINEERS (help with managing and improving our global infrastructure and data centres) 3. IT SUPPORT SPECIALISTS (Operate as part of a global IT support and service desk. Providing support to our staff all over the world) 4. SENIOR WEB DEVELOPERS (having creative input in the design and development o 5. IT SECURITY ANALYSTS (using a wide various of tools and techniques to aid the improvement of our security posture) About Randox: Randox Laboratories is passionate about improving global health and saving lives through the development of innovative and pioneering products. Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills - including sales, marketing, logistics, finance and many more. Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim. Randox Laboratories Limited is an Equal Opportunities Employer.
Salary 30,000 - 50,000 GBP per year Requirements: - • A Bachelor's degree or higher in Software Engineering or Computer Science discipline (2:1 or above) or relevant experience • Excellent communication, organisational and problem-solving skills. • Experience using C# / ASP • Experience using SQL. Responsibilities: - • Working at the cutting edge of technology and innovation, Randox IT development software products for Randox customers globally. • You will get first-hand experience and be involved in the full development lifecycle from initial design to the release of the final product. • The successful candidate will become part of the IT Software Development Team developing large web-based projects, built using C#, ASP and SQL Server. Technologies: - C# - ASP.NET - SQL More: Are you looking for an exciting career within a state of the art, innovative company? If yes, Randox is the place for you. The role will involve the development of largely web-based applications for divisions within Randox, which in turn helps Randox keep ahead of the game. We have several exciting current and upcoming projects, that will not only develop your software development skills and your overall knowledge but allow you to progress your software development career within a dynamic IT Department which has a proven track record for delivering exceptional results to all sectors of the business. At the 2021 Belfast Telegraph IT Awards Randox won 4 awards: • Overall IT Company of the Year - WINNER • IT Team of the Year - WINNER • IT Project Team of the Year - WINNER • Digital Project of the Year - WINNER This is a unique opportunity to join an innovative, international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential. Do you want to make a difference while building a successful IT career? • £1500 signing on fee (for direct applicants) • Generous salary offered • Blended working - 2 days at home, 3 days in office per week. • Work with innovative technologies and applications • Bonus scheme • Career progression opportunities • Creativity encouraged and supported • Personal development and certified training Available roles: 1. SOFTWARE DEVELOPER ROLES (Full stack software development - gain experience if building end to end global applications used by millions of users) 2. INFRASTRUCTURE ENGINEERS (help with managing and improving our global infrastructure and data centres) 3. IT SUPPORT SPECIALISTS (Operate as part of a global IT support and service desk. Providing support to our staff all over the world) 4. SENIOR WEB DEVELOPERS (having creative input in the design and development of our company websites) 5. IT SECURITY ANALYSTS (using a wide various of tools and techniques to aid the improvement of our security posture) About Randox IT: The Randox in-house IT team, recently crowned Overall IT Company of the Year, consists of almost 50 highly skilled IT professionals spanning a broad range of IT specialisms including web development, infrastructure, enterprise support, information security, software development and software testing. The expertise from our IT team, combined with Randox's state-of-the-art infrastructure through our onsite data centres and cloud technologies enables us to build customer centric enterprise grade solutions and remain at the cutting edge of digital innovation. Randox is uniquely positioned to provide bespoke end to end solutions. This is achieved by drawing on decades of knowledge and expertise from laboratory processes and practices, working collaboratively with our IT professionals to attain an in-depth understanding, culminating in intelligent process automation and the creation of best-in-class business applications. Randox IT have played a critical role in supporting the fight against COVID19 and have been leading the way through the full development lifecycle by building several key platforms. Our "disruptive" approach to development has allowed us to respond quickly in an ever-evolving situation. If you are interested in joining an award-winning IT team, please contact us today. Randox Laboratories Limited is an Equal Opportunities Employer
Dec 18, 2022
Full time
Salary 30,000 - 50,000 GBP per year Requirements: - • A Bachelor's degree or higher in Software Engineering or Computer Science discipline (2:1 or above) or relevant experience • Excellent communication, organisational and problem-solving skills. • Experience using C# / ASP • Experience using SQL. Responsibilities: - • Working at the cutting edge of technology and innovation, Randox IT development software products for Randox customers globally. • You will get first-hand experience and be involved in the full development lifecycle from initial design to the release of the final product. • The successful candidate will become part of the IT Software Development Team developing large web-based projects, built using C#, ASP and SQL Server. Technologies: - C# - ASP.NET - SQL More: Are you looking for an exciting career within a state of the art, innovative company? If yes, Randox is the place for you. The role will involve the development of largely web-based applications for divisions within Randox, which in turn helps Randox keep ahead of the game. We have several exciting current and upcoming projects, that will not only develop your software development skills and your overall knowledge but allow you to progress your software development career within a dynamic IT Department which has a proven track record for delivering exceptional results to all sectors of the business. At the 2021 Belfast Telegraph IT Awards Randox won 4 awards: • Overall IT Company of the Year - WINNER • IT Team of the Year - WINNER • IT Project Team of the Year - WINNER • Digital Project of the Year - WINNER This is a unique opportunity to join an innovative, international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential. Do you want to make a difference while building a successful IT career? • £1500 signing on fee (for direct applicants) • Generous salary offered • Blended working - 2 days at home, 3 days in office per week. • Work with innovative technologies and applications • Bonus scheme • Career progression opportunities • Creativity encouraged and supported • Personal development and certified training Available roles: 1. SOFTWARE DEVELOPER ROLES (Full stack software development - gain experience if building end to end global applications used by millions of users) 2. INFRASTRUCTURE ENGINEERS (help with managing and improving our global infrastructure and data centres) 3. IT SUPPORT SPECIALISTS (Operate as part of a global IT support and service desk. Providing support to our staff all over the world) 4. SENIOR WEB DEVELOPERS (having creative input in the design and development of our company websites) 5. IT SECURITY ANALYSTS (using a wide various of tools and techniques to aid the improvement of our security posture) About Randox IT: The Randox in-house IT team, recently crowned Overall IT Company of the Year, consists of almost 50 highly skilled IT professionals spanning a broad range of IT specialisms including web development, infrastructure, enterprise support, information security, software development and software testing. The expertise from our IT team, combined with Randox's state-of-the-art infrastructure through our onsite data centres and cloud technologies enables us to build customer centric enterprise grade solutions and remain at the cutting edge of digital innovation. Randox is uniquely positioned to provide bespoke end to end solutions. This is achieved by drawing on decades of knowledge and expertise from laboratory processes and practices, working collaboratively with our IT professionals to attain an in-depth understanding, culminating in intelligent process automation and the creation of best-in-class business applications. Randox IT have played a critical role in supporting the fight against COVID19 and have been leading the way through the full development lifecycle by building several key platforms. Our "disruptive" approach to development has allowed us to respond quickly in an ever-evolving situation. If you are interested in joining an award-winning IT team, please contact us today. Randox Laboratories Limited is an Equal Opportunities Employer
Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Dec 18, 2022
Full time
Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Senior Customer Care Analyst/Technical Support Analyst - Real Estate. Our Client, is one of the UK's most comprehensive and industry leading property management systems provider. Due to recent investment from their new international parent company, they have significant growth aspirations that will provide exciting opportunities for both existing and new employees. They are now looking for a Customer Care Analyst to ensure customers receive the help and support that they need in order to successfully and effectively use the Property software. The Customer Care Team are the first point of contact for customers regarding support issues. The role: Providing Tier 1 service desk support to the system users. Ensuring that all support tickets are triaged and responded to within agreed SLA times. Ensuring that all correspondence with customers is carried out in a professional and courteous manner and that all customers are kept updated on the progress of their queries/issues. Responsible for onboarding of new Customer Care team members and on-going training and development of existing Customer Care team members. Be the first point of escalation for team members. Focus on personal and team prioritisation while ensuring no drops in the levels of customer service. Analysing and troubleshoot property accounting queries/issues. Be aware of accounting best practice and apply this to approach and advice on financial and service charge accounting queries. Focus on analysing the product from an accounting conformity perspective and provide feedback/suggestions to the Product Owner for the future product roadmap. The Person: The successful candidate will understand key technical aspects of various property management systems and have experience working in a property accounting environment, as well as good Excel knowledge. Previous experience of a property management system such as TRAMPS, QUBE, YARDI, is essential . The successful candidate will be diligent, committed and well presented, as well as possessing good communication and presentation skills. The client offer hybrid working. Follow us on Twitter and on LinkedIn or like us on Facebook Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
Dec 18, 2022
Full time
Senior Customer Care Analyst/Technical Support Analyst - Real Estate. Our Client, is one of the UK's most comprehensive and industry leading property management systems provider. Due to recent investment from their new international parent company, they have significant growth aspirations that will provide exciting opportunities for both existing and new employees. They are now looking for a Customer Care Analyst to ensure customers receive the help and support that they need in order to successfully and effectively use the Property software. The Customer Care Team are the first point of contact for customers regarding support issues. The role: Providing Tier 1 service desk support to the system users. Ensuring that all support tickets are triaged and responded to within agreed SLA times. Ensuring that all correspondence with customers is carried out in a professional and courteous manner and that all customers are kept updated on the progress of their queries/issues. Responsible for onboarding of new Customer Care team members and on-going training and development of existing Customer Care team members. Be the first point of escalation for team members. Focus on personal and team prioritisation while ensuring no drops in the levels of customer service. Analysing and troubleshoot property accounting queries/issues. Be aware of accounting best practice and apply this to approach and advice on financial and service charge accounting queries. Focus on analysing the product from an accounting conformity perspective and provide feedback/suggestions to the Product Owner for the future product roadmap. The Person: The successful candidate will understand key technical aspects of various property management systems and have experience working in a property accounting environment, as well as good Excel knowledge. Previous experience of a property management system such as TRAMPS, QUBE, YARDI, is essential . The successful candidate will be diligent, committed and well presented, as well as possessing good communication and presentation skills. The client offer hybrid working. Follow us on Twitter and on LinkedIn or like us on Facebook Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
As a Cyber Security Manager, you will be working with different teams to deliver high quality work. Help gain comfort by using your technical knowledge of Cyber Security risks and controls. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Client Details National organisation within the public sector based in Cardiff Description As a Cyber Security Manager in our Digital Directorate, you will be working with different teams to deliver high quality work. You will help gain comfort by using your technical knowledge of Cyber Security risks and controls. You will actively improve operational efficiency on projects and internal initiatives, in line with the UHB's commitment to quality. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Provide and receive complex, sensitive information relating to Cyber Security and Corporate issues ensuring the safe operation of the organisations ICT systems Investigate complex Cyber Security enquiries providing assistance & advice as required Coordinate Cyber Security incident responses at organisational level Communicate complex ICT and Cyber Security issues to non-ICT managers Negotiate with external organisations over service issues and supply chain management Leads on Cyber Security issues and compliance in ICT Implement Cyber Security policy, procedures and processes which impacts Informatics and within own team Ensures that all health board hardware and software are security protected Achieve and maintain compliance with National Cyber Security Standards Manage the operation of Cyber Security information system within the health board Develop Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Evaluation of Cyber Security solutions, either hardware or software based, for use in organisation Regular testing of Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Profile A strong academic background to degree level or equivalent experience in a directly related role A related professional certification, for example; Certified Information systems security professional (CISSP), Certified Information Security Manager (CISM) Solid IT and/or technology background ITIL Foundation Educated to Degree level (preferably Cyber Security) or equivalent level of work experience and knowledge Degree educated in an IT related discipline Information Technology Infrastructure Library (ITIL) Foundation Certificate IT based qualification preferably security related such as GCIA Certified intrusion Analyst, etc. ITIL Managing Across the Lifecycle PRINCE2 Foundation Formal leadership training at equivalent or greater to Institute of Leadership & Management (ILM) Level 5 Application Form Certificate Check CAJE Reference: RWM/2019/0140 Professional qualification or membership in cyber security (International Information Systems Security Certification (ISC2), British Computer Society (BCS), National Computer Security Centre (NCSC), etc) or equivalent Evidence of Continual Professional Development At least 3 years working in an IT based role preferably in a security related area Strong knowledge and experience of a number of the following; Information Security, architecture design and implementation, security assessments, Identity and Access Management, Third Party Risk Management and IT Controls Testing Awareness of National and International security standards Relevant experience working in a senior Cyber Security Role Broad knowledge of and understanding of IT Knowledge of IT security principles Full stack knowledge from network to server Excellent understanding of cyber security best practices and terminology Knowledge of desktop and mobile devices and operating systems Good knowledge of common cyber security tools and solutions Good understanding of security monitoring and alerting solutions Excellent understanding of Cyber Security professional code of conduct Good understanding of vulnerability scanning and penetration testing Job Offer Permanent Salary: £41,659 - £47,672 + Benefits Location: Cardiff Flexible working Patterns
Dec 16, 2022
Full time
As a Cyber Security Manager, you will be working with different teams to deliver high quality work. Help gain comfort by using your technical knowledge of Cyber Security risks and controls. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Client Details National organisation within the public sector based in Cardiff Description As a Cyber Security Manager in our Digital Directorate, you will be working with different teams to deliver high quality work. You will help gain comfort by using your technical knowledge of Cyber Security risks and controls. You will actively improve operational efficiency on projects and internal initiatives, in line with the UHB's commitment to quality. Your role will require you to lead teams on a range of Cyber Security engagements, supporting services to design and assess the effectiveness of their Cyber Security mechanisms. Provide and receive complex, sensitive information relating to Cyber Security and Corporate issues ensuring the safe operation of the organisations ICT systems Investigate complex Cyber Security enquiries providing assistance & advice as required Coordinate Cyber Security incident responses at organisational level Communicate complex ICT and Cyber Security issues to non-ICT managers Negotiate with external organisations over service issues and supply chain management Leads on Cyber Security issues and compliance in ICT Implement Cyber Security policy, procedures and processes which impacts Informatics and within own team Ensures that all health board hardware and software are security protected Achieve and maintain compliance with National Cyber Security Standards Manage the operation of Cyber Security information system within the health board Develop Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Evaluation of Cyber Security solutions, either hardware or software based, for use in organisation Regular testing of Cyber Incident Management procedures in conjunction with other ICT leads and health board emergency planning team Profile A strong academic background to degree level or equivalent experience in a directly related role A related professional certification, for example; Certified Information systems security professional (CISSP), Certified Information Security Manager (CISM) Solid IT and/or technology background ITIL Foundation Educated to Degree level (preferably Cyber Security) or equivalent level of work experience and knowledge Degree educated in an IT related discipline Information Technology Infrastructure Library (ITIL) Foundation Certificate IT based qualification preferably security related such as GCIA Certified intrusion Analyst, etc. ITIL Managing Across the Lifecycle PRINCE2 Foundation Formal leadership training at equivalent or greater to Institute of Leadership & Management (ILM) Level 5 Application Form Certificate Check CAJE Reference: RWM/2019/0140 Professional qualification or membership in cyber security (International Information Systems Security Certification (ISC2), British Computer Society (BCS), National Computer Security Centre (NCSC), etc) or equivalent Evidence of Continual Professional Development At least 3 years working in an IT based role preferably in a security related area Strong knowledge and experience of a number of the following; Information Security, architecture design and implementation, security assessments, Identity and Access Management, Third Party Risk Management and IT Controls Testing Awareness of National and International security standards Relevant experience working in a senior Cyber Security Role Broad knowledge of and understanding of IT Knowledge of IT security principles Full stack knowledge from network to server Excellent understanding of cyber security best practices and terminology Knowledge of desktop and mobile devices and operating systems Good knowledge of common cyber security tools and solutions Good understanding of security monitoring and alerting solutions Excellent understanding of Cyber Security professional code of conduct Good understanding of vulnerability scanning and penetration testing Job Offer Permanent Salary: £41,659 - £47,672 + Benefits Location: Cardiff Flexible working Patterns
The PFS Financial Reporting & Control team is responsible for the UK and North America month-end close activities, group reporting, balance sheet and P&L control. The team is also responsible for end-to-end process control and, where necessary, process redesign and improvement across our UK and offshore teams. We are currently seeking a qualified Chartered or Certified accountant to join Pearson Finance Services in Belfast in the Financial & Reporting Control team. The activities of the role include but is not limited to: Lead a team of financial analysts, providing on-going guidance, leadership and support; Ensure effective review, control and reporting to produce the monthly and annual results for divisions, working closely with key divisional managers and finance teams; Own the review of all daily, weekly and monthly P&L reporting to ensure that reports are accurate and relevant. Undertake entity level monthly P&L reviews for subsidiaries; Coordinate and review work delivered by the BPO team; Review and approve journals ensuring they maintain relevant and appropriate back up and are correctly coded; Prepare ad-hoc analysis / production of reports as requested to support accurate reporting and support business, group and tax decisions; Have significant interaction with business units, enabling functions, and auditors; Complete statutory financial statements at half year and year end as required; Complete compliance reporting in accordance with local legislation; Assist with SOX compliance, as required; Assist with Annual Desktop Procedure (DTP) review and write up for any new processes created or transitioned to BPO; Be involved in the delivery of ad-hoc projects and reporting requirements of the wider PFS Financial Reporting & Control team as required; Recognise issues, highlight them to relevant colleagues / line manager and take initiative to solve; Maintain customer satisfaction by promptly following up on customers' requests for information; Contribute to team effort and assist co-workers as needed to balance workloads; Help to create a work atmosphere conducive to a high degree of integrity and teamwork; Identify opportunities for continuous process improvement and innovative solutions and communicate these to the manager; Maintenance of an effective system of internal controls including compliance with all internal and external requirements; Ensure that corporate policies and procedures are consistently applied; Take proactive involvement in determining and implementing best practices; and Ensure all processes are kept well-documented. Required skills and qualifications: Fully qualified Chartered or Certified accountant; Excellent knowledge of FRS101 and IFRS; Understanding of financial control processes and functions; Strong verbal and written communication skills and the ability to effectively communicate with both finance and non-finance professionals; A self-starter who is motivated to work under own initiative when required; Ability to maintain a strong focus on results and outcomes and prioritise work effectively; Detailed orientated with strong problem solving skills; Experience of successfully leading a small team; Advanced user of Microsoft Office suite, particularly Excel (v-lookups, sum-ifs, pivot tables, macros etc.); Experience using Oracle and Hyperion systems tools viewed favourably; and, Experience in a service delivery environment and strong stakeholder management skills preferable. Ability to work as part of a team, identifying and providing support to colleagues in exchange for your experience and knowledge, you will be rewarded with a positive team that want to succeed, a competitive compensation package, hybrid working, the flexibility to achieve work/life balance and career development opportunities. This role will be required to support Pearson Finance teams globally and will require flexibility in working hours. This role may require occasional travel to other Pearson locations. Job: FINANCE Organization: Corporate Finance Schedule: FULL_TIME Req ID: 8466
Dec 16, 2022
Full time
The PFS Financial Reporting & Control team is responsible for the UK and North America month-end close activities, group reporting, balance sheet and P&L control. The team is also responsible for end-to-end process control and, where necessary, process redesign and improvement across our UK and offshore teams. We are currently seeking a qualified Chartered or Certified accountant to join Pearson Finance Services in Belfast in the Financial & Reporting Control team. The activities of the role include but is not limited to: Lead a team of financial analysts, providing on-going guidance, leadership and support; Ensure effective review, control and reporting to produce the monthly and annual results for divisions, working closely with key divisional managers and finance teams; Own the review of all daily, weekly and monthly P&L reporting to ensure that reports are accurate and relevant. Undertake entity level monthly P&L reviews for subsidiaries; Coordinate and review work delivered by the BPO team; Review and approve journals ensuring they maintain relevant and appropriate back up and are correctly coded; Prepare ad-hoc analysis / production of reports as requested to support accurate reporting and support business, group and tax decisions; Have significant interaction with business units, enabling functions, and auditors; Complete statutory financial statements at half year and year end as required; Complete compliance reporting in accordance with local legislation; Assist with SOX compliance, as required; Assist with Annual Desktop Procedure (DTP) review and write up for any new processes created or transitioned to BPO; Be involved in the delivery of ad-hoc projects and reporting requirements of the wider PFS Financial Reporting & Control team as required; Recognise issues, highlight them to relevant colleagues / line manager and take initiative to solve; Maintain customer satisfaction by promptly following up on customers' requests for information; Contribute to team effort and assist co-workers as needed to balance workloads; Help to create a work atmosphere conducive to a high degree of integrity and teamwork; Identify opportunities for continuous process improvement and innovative solutions and communicate these to the manager; Maintenance of an effective system of internal controls including compliance with all internal and external requirements; Ensure that corporate policies and procedures are consistently applied; Take proactive involvement in determining and implementing best practices; and Ensure all processes are kept well-documented. Required skills and qualifications: Fully qualified Chartered or Certified accountant; Excellent knowledge of FRS101 and IFRS; Understanding of financial control processes and functions; Strong verbal and written communication skills and the ability to effectively communicate with both finance and non-finance professionals; A self-starter who is motivated to work under own initiative when required; Ability to maintain a strong focus on results and outcomes and prioritise work effectively; Detailed orientated with strong problem solving skills; Experience of successfully leading a small team; Advanced user of Microsoft Office suite, particularly Excel (v-lookups, sum-ifs, pivot tables, macros etc.); Experience using Oracle and Hyperion systems tools viewed favourably; and, Experience in a service delivery environment and strong stakeholder management skills preferable. Ability to work as part of a team, identifying and providing support to colleagues in exchange for your experience and knowledge, you will be rewarded with a positive team that want to succeed, a competitive compensation package, hybrid working, the flexibility to achieve work/life balance and career development opportunities. This role will be required to support Pearson Finance teams globally and will require flexibility in working hours. This role may require occasional travel to other Pearson locations. Job: FINANCE Organization: Corporate Finance Schedule: FULL_TIME Req ID: 8466
Salary 35,000 - 45,000 GBP per year Requirements: - Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Responsibilities: - Maverick Associates are recruiting for an experienced Office 365 Senior Service Desk Analyst with some Azure experience. Our client is a leading Managed Services business providing and a market leading IT Service solutions provider. This role is suitable for an IT professional with a strong amount of practical experience in a Service Desk/Deskside Support role who has Office 365 admin and the ability to build machines and implement new accounts in Azure AD. This role requires someone who can communicate effectively on the telephone with internal and external stakeholders. Our client is flexible and open to considering this role as a six-month fixed term contract or a perm role. The role comes with a salary of up to £40K per annum and has a wealth of other employee benefits. This is a hybrid working role with 3 days in the Cambridgeshire office. Some essential requirements for this role (but not limited to): Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Whats on offer? Hybrid working a combination of being at home and in the office (3 days) A competitive annual salary dependent on your level of experience, skills and knowledge. 25 days annual holiday + plus all UK Bank Holidays with birthday off in addition. Employee Assistance Program Death in Service to the value of 2 times salary EMI Share Scheme, subject to terms and conditions Entrance to the Company health cash plan with Simply Health. Training and paid courses Company Pension If you feel that you meet the above essential criteria and would like to apply, please do so with an up-to-date CV. Initial interviews will be via MS Teams. JOB ID LRV64Y9X Technologies: - Azure - Office 365 - Microsoft 365 More: Our client is a managed services provider who solve complex technology and business challenges for a broad range of industries, sectors, and cultures
Dec 15, 2022
Full time
Salary 35,000 - 45,000 GBP per year Requirements: - Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Responsibilities: - Maverick Associates are recruiting for an experienced Office 365 Senior Service Desk Analyst with some Azure experience. Our client is a leading Managed Services business providing and a market leading IT Service solutions provider. This role is suitable for an IT professional with a strong amount of practical experience in a Service Desk/Deskside Support role who has Office 365 admin and the ability to build machines and implement new accounts in Azure AD. This role requires someone who can communicate effectively on the telephone with internal and external stakeholders. Our client is flexible and open to considering this role as a six-month fixed term contract or a perm role. The role comes with a salary of up to £40K per annum and has a wealth of other employee benefits. This is a hybrid working role with 3 days in the Cambridgeshire office. Some essential requirements for this role (but not limited to): Significant demonstrable experience in a supporting role Experience with Azure AD Would like someone working towards Microsoft accreditations (optional) Demonstrate experience of supporting networks Experience in supporting remote users Office 365 Setting up new accounts and configuring existing ones. Strong customer service skills Outstanding communication skills both verbally and in writing Whats on offer? Hybrid working a combination of being at home and in the office (3 days) A competitive annual salary dependent on your level of experience, skills and knowledge. 25 days annual holiday + plus all UK Bank Holidays with birthday off in addition. Employee Assistance Program Death in Service to the value of 2 times salary EMI Share Scheme, subject to terms and conditions Entrance to the Company health cash plan with Simply Health. Training and paid courses Company Pension If you feel that you meet the above essential criteria and would like to apply, please do so with an up-to-date CV. Initial interviews will be via MS Teams. JOB ID LRV64Y9X Technologies: - Azure - Office 365 - Microsoft 365 More: Our client is a managed services provider who solve complex technology and business challenges for a broad range of industries, sectors, and cultures
Salary 35,000 - 50,000 GBP per year Requirements: - • Excellent communication, organisational and problem-solving skills. • Experience using C# / ASP • Experience using SQL. Responsibilities: - Are you looking for an exciting career within a state of the art, innovative company? If yes, Randox is the place for you. The Software Development Team Leader will oversee software development and associated activities for exciting new projects. The successful applicant will play a crucial role in time sensitive and commercially crucial projects. The role will involve the development of largely web-based applications for divisions within Randox, which in turn helps Randox keep ahead of the game. We have several exciting current and upcoming projects, that will not only develop your software development skills and your overall knowledge but allow you to progress your software development career within a dynamic IT Department which has a proven track record for delivering exceptional results to all sectors of the business. • Conduct controlled software development and maintenance • Software configuration management • 3rd level customer support • Mentor Development staff to ensure a high level of expertise within the team • Working at the cutting edge of technology and innovation, Randox IT development software products for Randox customers globally. • You will get first-hand experience and be involved in the full development lifecycle from initial design to the release of the final product. • The successful candidate will become part of the IT Software Development Team developing large web-based projects, built using C#, ASP and SQL Server. This is a unique opportunity to join an innovative, international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential. Do you want to make a difference while building a successful IT career? • £1500 signing on fee (for direct applicants) • Generous salary offered • Blended working available - 3 days in office, 2 days from home or 4 longer days with 3 days off. • Work with innovative technologies and applications • Bonus scheme • Career progression opportunities • Creativity encouraged and supported • Personal development and certified training Available roles: 1. SOFTWARE DEVELOPER ROLES (Full stack software development - gain experience if building end to end global applications used by millions of users) 2. INFRASTRUCTURE ENGINEERS (help with managing and improving our global infrastructure and data centres) 3. IT SUPPORT SPECIALISTS (Operate as part of a global IT support and service desk. Providing support to our staff all over the world) 4. SENIOR WEB DEVELOPERS (having creative input in the design and development of our company websites) 5. IT SECURITY ANALYSTS (using a wide various of tools and techniques to aid the improvement of our security posture) Technologies: - C# - ASP.NET - SQL More: At the 2021 Belfast Telegraph IT Awards Randox won 4 awards: • Overall IT Company of the Year - WINNER • IT Team of the Year - WINNER • IT Project Team of the Year - WINNER • Digital Project of the Year - WINNER About Randox IT: The Randox in-house IT team, recently crowned Overall IT Company of the Year, consists of almost 50 highly skilled IT professionals spanning a broad range of IT specialisms including web development, infrastructure, enterprise support, information security, software development and software testing. The expertise from our IT team, combined with Randox's state-of-the-art infrastructure through our onsite data centres and cloud technologies enables us to build customer centric enterprise grade solutions and remain at the cutting edge of digital innovation. Randox is uniquely positioned to provide bespoke end to end solutions. This is achieved by drawing on decades of knowledge and expertise from laboratory processes and practices, working collaboratively with our IT professionals to attain an in-depth understanding, culminating in intelligent process automation and the creation of best-in-class business applications. Randox IT have played a critical role in supporting the fight against COVID19 and have been leading the way through the full development lifecycle by building several key platforms. Our "disruptive" approach to development has allowed us to respond quickly in an ever-evolving situation. If you are interested in joining an award-winning IT team, please contact us today. Randox Laboratories Limited is an Equal Opportunities Employer
Dec 15, 2022
Full time
Salary 35,000 - 50,000 GBP per year Requirements: - • Excellent communication, organisational and problem-solving skills. • Experience using C# / ASP • Experience using SQL. Responsibilities: - Are you looking for an exciting career within a state of the art, innovative company? If yes, Randox is the place for you. The Software Development Team Leader will oversee software development and associated activities for exciting new projects. The successful applicant will play a crucial role in time sensitive and commercially crucial projects. The role will involve the development of largely web-based applications for divisions within Randox, which in turn helps Randox keep ahead of the game. We have several exciting current and upcoming projects, that will not only develop your software development skills and your overall knowledge but allow you to progress your software development career within a dynamic IT Department which has a proven track record for delivering exceptional results to all sectors of the business. • Conduct controlled software development and maintenance • Software configuration management • 3rd level customer support • Mentor Development staff to ensure a high level of expertise within the team • Working at the cutting edge of technology and innovation, Randox IT development software products for Randox customers globally. • You will get first-hand experience and be involved in the full development lifecycle from initial design to the release of the final product. • The successful candidate will become part of the IT Software Development Team developing large web-based projects, built using C#, ASP and SQL Server. This is a unique opportunity to join an innovative, international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential. Do you want to make a difference while building a successful IT career? • £1500 signing on fee (for direct applicants) • Generous salary offered • Blended working available - 3 days in office, 2 days from home or 4 longer days with 3 days off. • Work with innovative technologies and applications • Bonus scheme • Career progression opportunities • Creativity encouraged and supported • Personal development and certified training Available roles: 1. SOFTWARE DEVELOPER ROLES (Full stack software development - gain experience if building end to end global applications used by millions of users) 2. INFRASTRUCTURE ENGINEERS (help with managing and improving our global infrastructure and data centres) 3. IT SUPPORT SPECIALISTS (Operate as part of a global IT support and service desk. Providing support to our staff all over the world) 4. SENIOR WEB DEVELOPERS (having creative input in the design and development of our company websites) 5. IT SECURITY ANALYSTS (using a wide various of tools and techniques to aid the improvement of our security posture) Technologies: - C# - ASP.NET - SQL More: At the 2021 Belfast Telegraph IT Awards Randox won 4 awards: • Overall IT Company of the Year - WINNER • IT Team of the Year - WINNER • IT Project Team of the Year - WINNER • Digital Project of the Year - WINNER About Randox IT: The Randox in-house IT team, recently crowned Overall IT Company of the Year, consists of almost 50 highly skilled IT professionals spanning a broad range of IT specialisms including web development, infrastructure, enterprise support, information security, software development and software testing. The expertise from our IT team, combined with Randox's state-of-the-art infrastructure through our onsite data centres and cloud technologies enables us to build customer centric enterprise grade solutions and remain at the cutting edge of digital innovation. Randox is uniquely positioned to provide bespoke end to end solutions. This is achieved by drawing on decades of knowledge and expertise from laboratory processes and practices, working collaboratively with our IT professionals to attain an in-depth understanding, culminating in intelligent process automation and the creation of best-in-class business applications. Randox IT have played a critical role in supporting the fight against COVID19 and have been leading the way through the full development lifecycle by building several key platforms. Our "disruptive" approach to development has allowed us to respond quickly in an ever-evolving situation. If you are interested in joining an award-winning IT team, please contact us today. Randox Laboratories Limited is an Equal Opportunities Employer
Job title: Onsite Support Analyst About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Job Summary: The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. Essential Responsibilities and Duties: In Junior Level role: Provide second-line investigation and diagnosis. Resolve and close incidents and service requests as per help desk procedures and allocated timelines. Escalate unresolved incidents and service requests within agreed timescales. Log incident and service request details per help desk procedures. Communicate with customer regarding incident progress. Ensure tickets are updated at all times until issues are resolved. Conduct customer satisfaction callbacks and surveys. Complete Skillup training for On-Site Support Analysts. Comply with Quality, Health, Safety and Environment policies and IT policies. Liaise with customers, other IT support groups and third-party providers when necessary. Perform staging of PCs. Maintain Global Asset Management database with updates related to the assigned hardware. Perform Install, Move, Add and Change tasks. Perform hardware and software maintenance and support. Participate in IT team and follow up on objectives and key performance objectives. In Level 1 role: Perform Junior Level responsibilities above. Troubleshoot and resolve PC incidents and VIP requests. Liaise with third-party suppliers for hardware repair. Assist with SCSI on IT security issues and virus elimination. Assist local Server Team when server maintenance is required. Assist in infrastructure setup and renovation project at location including the network devices, Lenel PACs, CCTV, servers and Teams System. In Level Senior role: Perform Level 1 responsibilities above. Work with Distributed Services, Systems, Network Support and Event Management teams. Coordinate spare asset inventory. Maintain asset management. Assist local Network Team when network equipment maintenance is required. Present to and educate customers on IT solutions, methods and tools to increase their efficiency. Organize and schedule UseIT training in location to match key performance objectives requirements. Participate in GeoMarket projects to accomplish common objectives. Participate as a key person in IT Domain structure. Supervise suppliers to perform maintenance, IMAC of IT equipment. Qualifications & Experience: Bachelors or HND (2 years experience in IT support) What we can offer you: Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance. Other benefits are also available through the Schlumberger flexible benefits program. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Dec 14, 2022
Full time
Job title: Onsite Support Analyst About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Job Summary: The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. Essential Responsibilities and Duties: In Junior Level role: Provide second-line investigation and diagnosis. Resolve and close incidents and service requests as per help desk procedures and allocated timelines. Escalate unresolved incidents and service requests within agreed timescales. Log incident and service request details per help desk procedures. Communicate with customer regarding incident progress. Ensure tickets are updated at all times until issues are resolved. Conduct customer satisfaction callbacks and surveys. Complete Skillup training for On-Site Support Analysts. Comply with Quality, Health, Safety and Environment policies and IT policies. Liaise with customers, other IT support groups and third-party providers when necessary. Perform staging of PCs. Maintain Global Asset Management database with updates related to the assigned hardware. Perform Install, Move, Add and Change tasks. Perform hardware and software maintenance and support. Participate in IT team and follow up on objectives and key performance objectives. In Level 1 role: Perform Junior Level responsibilities above. Troubleshoot and resolve PC incidents and VIP requests. Liaise with third-party suppliers for hardware repair. Assist with SCSI on IT security issues and virus elimination. Assist local Server Team when server maintenance is required. Assist in infrastructure setup and renovation project at location including the network devices, Lenel PACs, CCTV, servers and Teams System. In Level Senior role: Perform Level 1 responsibilities above. Work with Distributed Services, Systems, Network Support and Event Management teams. Coordinate spare asset inventory. Maintain asset management. Assist local Network Team when network equipment maintenance is required. Present to and educate customers on IT solutions, methods and tools to increase their efficiency. Organize and schedule UseIT training in location to match key performance objectives requirements. Participate in GeoMarket projects to accomplish common objectives. Participate as a key person in IT Domain structure. Supervise suppliers to perform maintenance, IMAC of IT equipment. Qualifications & Experience: Bachelors or HND (2 years experience in IT support) What we can offer you: Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance. Other benefits are also available through the Schlumberger flexible benefits program. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
IT Support Analyst (Service Desk) First Line IT Support Analyst required by Swansea based organization, this role will be based in Swansea working primarily on-site, not remotely. You will cover business operating hours of 8.00 - 18.00 Monday to Friday on a rota basis (7 hours per day). Supported by the Senior IT Support Analyst, your main responsibilities in the role will be to: Assist with ensuring the open ticket count is kept to a minimum, delivering quality assurance, guiding team KPI's, ensuring that SLA's are met and Service Desk telephony operations are delivered efficiently Assist ensuring all work undertaken within the department is correctly logged within the call logging system Ivanti ISM and processed through the life cycle Assist with ensuring maintenance support task are undertaken by the team including, Antivirus compliance, Security patching, Image build & update and various IT Security functions including user & security group and Active Directory Assist ensuring escalations are reviewed/mitigated, where necessary escalate matters to prevent customer dissatisfaction. What you'll get in return: 25 days holiday Discretionary bonus scheme Employee assistance programme Annual holiday buy (up to 3 extra days) Salary sacrifice benefits Annual benefits reviews Professional qualifications and study support On-site parking The successful candidate should have a good mix of the following: Great at problem solving, capable of working to deadlines with high level of attention to detail and have a keen desire to learn and progress Have an understanding of ITIL (a qualification is not essential) Have previous experience in a Service Desk environment Possess expert knowledge, understanding and experience of common computing principles and technologies Will be personable and a great communicator, able to work effectively remotely with colleagues geographically dispersed across the UK and abroad Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below. Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business. Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements. Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website
Dec 14, 2022
Full time
IT Support Analyst (Service Desk) First Line IT Support Analyst required by Swansea based organization, this role will be based in Swansea working primarily on-site, not remotely. You will cover business operating hours of 8.00 - 18.00 Monday to Friday on a rota basis (7 hours per day). Supported by the Senior IT Support Analyst, your main responsibilities in the role will be to: Assist with ensuring the open ticket count is kept to a minimum, delivering quality assurance, guiding team KPI's, ensuring that SLA's are met and Service Desk telephony operations are delivered efficiently Assist ensuring all work undertaken within the department is correctly logged within the call logging system Ivanti ISM and processed through the life cycle Assist with ensuring maintenance support task are undertaken by the team including, Antivirus compliance, Security patching, Image build & update and various IT Security functions including user & security group and Active Directory Assist ensuring escalations are reviewed/mitigated, where necessary escalate matters to prevent customer dissatisfaction. What you'll get in return: 25 days holiday Discretionary bonus scheme Employee assistance programme Annual holiday buy (up to 3 extra days) Salary sacrifice benefits Annual benefits reviews Professional qualifications and study support On-site parking The successful candidate should have a good mix of the following: Great at problem solving, capable of working to deadlines with high level of attention to detail and have a keen desire to learn and progress Have an understanding of ITIL (a qualification is not essential) Have previous experience in a Service Desk environment Possess expert knowledge, understanding and experience of common computing principles and technologies Will be personable and a great communicator, able to work effectively remotely with colleagues geographically dispersed across the UK and abroad Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below. Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business. Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements. Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website
Quorum are one of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider, and we are currently looking to add permanent Technical Delivery Managers to our growing Managed Services team in Edinburgh. This is a varied and challenging role which requires a good mix of IT Management skills and hands-on technical ability. The Role of Technical Delivery Manager: As a key member of our Managed Service team, be able to adapt quickly to the fast-paced environment we work within and deal with multiple tasks and projects as required As the face of the wider Managed Service team, be accountable for meeting service delivery expectations within our clients Engage in regular service reviews with clients, providing feedback on service levels and co-ordination, management and delivery of continuous service improvement initiatives for the IT Managed Service Manage support issues, escalated by the Quorum Service Desk team, through to resolution Work in partnership with clients to ensure their technology estate is maintained and up to date and that technology enhancements are scheduled to meet current and future business needs Ensure robust change management processes are followed with appropriate communications to clients and stakeholders Identify recurring issues having an impact on the client's business and ensure investigation by relevant technical or process experts Be comfortable interacting with clients, 3rd party suppliers and internal stakeholders ensuring that the day to day running of the Managed Service meets the needs and requirements of the client Work with technical consultants and analysts to prepare proposals for service and technology enhancements within the client base Provide major incident management and co-ordiation, e.g. provide regular updates to the client and to Quorum, ensuring that the incident is fully resolved to the satisfaction of the client with major incident reporting Proactive in understanding and staying up-to-date on current client projects in progress, projects in pipeline and operational issues What We Are Looking For: Outgoing, engaging personality Comfortable engaging with both client and internal stakeholders Passion for technology Knowledge of ITIL Methodologies Proven track record of working towards SLA's Service improvement experience Have excellent analysis and problem-solving skills. Experience of working within a fast-paced environment, ideally a managed services environment Previous management experience ideally within a Service Desk capacity Have experience of producing and updating documentation to a high standard Technologies: Knowledge of cloud platforms such as Microsoft Azure, AWS and cloud storage Good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc Microsoft desktop deployment and support experience would be an advantage Support and administration of Microsoft server products Understanding of core networking infrastructure Stay up-to-date with existing and new industry technology trends and applicability of cloud, software or hardware solutions Why Quorum? Quorum is an Employee Owned Scottish company providing custom-developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients, from major financial institutions to small businesses and everything in between. We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn an annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies. Still not convinced? We have a great collaborative, knowledge-sharing working culture with low staff turnover, and we have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees' individual needs to make work-life fit around personal life. And above all, we are a genuinely nice bunch of people. If, like us, you eat, sleep and breathe technology, please APPLY today to send your CV for immediate consideration. Candidates with previous experience or job titles including; IT Manager, IT Support Manager, Technician, IT Service Manager, Service Desk Manager, Service Desk Team Leader, IT Team Leader, Senior IT Support and IT Service Delivery Manager may also be considered for this position.
Dec 09, 2022
Full time
Quorum are one of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider, and we are currently looking to add permanent Technical Delivery Managers to our growing Managed Services team in Edinburgh. This is a varied and challenging role which requires a good mix of IT Management skills and hands-on technical ability. The Role of Technical Delivery Manager: As a key member of our Managed Service team, be able to adapt quickly to the fast-paced environment we work within and deal with multiple tasks and projects as required As the face of the wider Managed Service team, be accountable for meeting service delivery expectations within our clients Engage in regular service reviews with clients, providing feedback on service levels and co-ordination, management and delivery of continuous service improvement initiatives for the IT Managed Service Manage support issues, escalated by the Quorum Service Desk team, through to resolution Work in partnership with clients to ensure their technology estate is maintained and up to date and that technology enhancements are scheduled to meet current and future business needs Ensure robust change management processes are followed with appropriate communications to clients and stakeholders Identify recurring issues having an impact on the client's business and ensure investigation by relevant technical or process experts Be comfortable interacting with clients, 3rd party suppliers and internal stakeholders ensuring that the day to day running of the Managed Service meets the needs and requirements of the client Work with technical consultants and analysts to prepare proposals for service and technology enhancements within the client base Provide major incident management and co-ordiation, e.g. provide regular updates to the client and to Quorum, ensuring that the incident is fully resolved to the satisfaction of the client with major incident reporting Proactive in understanding and staying up-to-date on current client projects in progress, projects in pipeline and operational issues What We Are Looking For: Outgoing, engaging personality Comfortable engaging with both client and internal stakeholders Passion for technology Knowledge of ITIL Methodologies Proven track record of working towards SLA's Service improvement experience Have excellent analysis and problem-solving skills. Experience of working within a fast-paced environment, ideally a managed services environment Previous management experience ideally within a Service Desk capacity Have experience of producing and updating documentation to a high standard Technologies: Knowledge of cloud platforms such as Microsoft Azure, AWS and cloud storage Good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc Microsoft desktop deployment and support experience would be an advantage Support and administration of Microsoft server products Understanding of core networking infrastructure Stay up-to-date with existing and new industry technology trends and applicability of cloud, software or hardware solutions Why Quorum? Quorum is an Employee Owned Scottish company providing custom-developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients, from major financial institutions to small businesses and everything in between. We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn an annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies. Still not convinced? We have a great collaborative, knowledge-sharing working culture with low staff turnover, and we have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees' individual needs to make work-life fit around personal life. And above all, we are a genuinely nice bunch of people. If, like us, you eat, sleep and breathe technology, please APPLY today to send your CV for immediate consideration. Candidates with previous experience or job titles including; IT Manager, IT Support Manager, Technician, IT Service Manager, Service Desk Manager, Service Desk Team Leader, IT Team Leader, Senior IT Support and IT Service Delivery Manager may also be considered for this position.