Claims Handler

Third-Party Claims Handler with Personal Injury

Salary: £18,000 - £30,000 but is negotiable based on experience

Hours: Monday to Friday 9 am-5 pm

Location: Chelmsford- Hybrid role mixture of work From home and office

Overview

My client is a multi-brand and award-winning motor insurance group who are renowned for their staff reward and recognition. Due to the continued success and expansion of the business, our client is now looking to recruit a Third-Party Claims Handler to join a dynamic and forward-thinking team.

Company Benefits

• 22 days annual leave plus bank holidays
• 5% pension contribution scheme
• Free car parking
• Gym on site
• 1 day's paid leave to volunteer per year
• Lifestyle discounts (discounts with over 5,000 shops, restaurants, and other retailers)
• Health care cash plan (cashback on everyday healthcare such as dental and optical)
• Life assurance 4 x annual salary

The Job Role

Key Responsibilities:

• Managing claims caseload (including bodily injury and credit hire claims), by the claims philosophy, claims handling procedures, and service levels.

• Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.

• Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).

• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail, and letter.

• Controlling claim cost by achieving the most economical settlement, through good use of liability and quantum arguments and effective negotiation.

• Maintaining good file discipline and accurate reserves, together with an effective diary system that ensures that cases are reviewed regularly.

• Developing and maintaining effective relationships with colleagues and business partners.

• Proactively managing personal training and development requirements.

• Undertaking general claims tasks, as required.

Key Skills and Knowledge:

• Working knowledge of Motor claims handling to include Personal Injury, Credit Hire, Indemnity, Liability, Third Party risks, and other associated heads of claim
• Ensuring compliance with all regulatory requirements (including 'treating customers fairly'
• Demonstrate an understanding and application of claims negotiation, liability decision making, and cost potential
• Strong customer service and communication skills

• Ability to manage and prioritise own workloads
• Willingness to develop self and new skills
• Ability to work with flexibility in a proactive claims environment
• Good market knowledge
• Good commercial awareness

Authority Limits

• Claims handling limits rarely exceed £50k, although there may be occasions when this limit is extended to meet business requirements
• Cheque authority, where given, is usually limited to £5000, although this may be increased subject to business needs.