Front Office Trading Systems Relationship manager / Account Manager LON

My client is a rapidly expanding Financial Services Technology (FinTech) company headquartered in London, with global offices in New York, Hong Kong and Toronto.

They build cutting edge, AI-assisted, trade analysis software for our clients which consist of banks, hedge funds, asset managers, and other financial services institutions.

Their products are used by these organisations to detect financial crime and enhance business performance based on the client's day to day trading data.

These products include:

• Best execution analysis

Anti Money Laundering Assistant

• Insider trading and market abuse detection

• Rogue trader detection

They have a role for a Head of Account Management for their top tier financial clients.

Exposure to senior management within the client base, working with dynamic engineering, product and support teams, alongside numerous internal counterparts like Product Management, Client Support, and development.

Autonomy as an owner of a book of business, managing complex renewal relationships and sourcing/closing upsell opportunities

Professional and personal growth while supporting an evolving dynamic team

Responsibilities:

Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers' workflow

Discuss current service use case. Assess clients' needs for existing and new opportunities; building pipeline, improving retention and being a closer for your book of business.

Ability to excel in a matrixed environment by coordinating with Prospecting, Client Experience and Marketing to promote book of business growth

Provide client training through a variety of channels