Service Manager (Lambeth)

  • Confidential
  • Lambeth, London
  • Nov 30, 2021
Full time Construction

Job Description

Due to our continued success here at Fortem, we are pleased to confirm that we currently have a new opening for a Service Manager to join our Lambeth branch, managing a Social Housing repairs and maintenance service.

At Fortem we care passionately about developing talent, investing support and encouraging our people to reach their career goals, and this is a great opportunity to join a highly successful business.

As the Service Manager you will be responsible for driving service delivery to meet, or exceed, KPI targets and implement best practice to provide excellent customer service within a defined area. You will also promote continuous improvements whilst effectively managing the budget.

A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the 'One Team' culture is embedded, and that the Fortem culture, values and behaviours are continuously promoted and practiced within the team.

You will be joining a values based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you, support you, and encourage you to be the best you!


•Knowledge of Health & Safety legislation, and statutory requirements in relation to the role

•Good understanding of Social Housing Building Maintenance

•Excellent communication, engagement and influencing skills

•Proven strong leadership skills

•Excellent dispute resolution skills

•Appropriate qualifications including GCSE English & Math's or equivalent

•IT literate (Microsoft Office)

•Experience of workforce electronic scheduling systems

•Excellent planning and data interrogation skills

•Positive proactive attitude

•Professional approach with high standards

•Full UK Driving Licence


•Experience of working in the Housing Sector

•City and Guilds to appropriate level or equivalent experience

•Experience of managing teams

•Understanding of /Experience of working with PDA's

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act.

If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.

We offer a competitive salary in addition to a comprehensive benefits package* including company pension scheme, birthday leave, discounted private medical cover, incentive/bonus schemes, and many more! We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and reward your achievements.* Benefits may vary dependent upon the role and type of employment contract.

The submission of speculative CV's by recruitment agencies is discouraged and is entirely at their own risk. Any candidate details submitted by an agency without an instruction from Fortem shall be deemed rejected. Introductions are at all times subject to Fortem's standard terms and conditions of recruitment, which shall apply to the exclusion of and prevail above any other terms and conditions that an agency attempts or may in the future attempt to impose or incorporate (and which are hereby rejected).

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets