Data Selections Officer - Marketing experience Location - Remote Key requirements Working for this not-for-profit charity who require an individual with experience of managing large, complex data selections (Big Data) to cleanse and collate data that can then be utilised for email campaigns. They require an individual with a background and proficiency in a range of data management and analysis platforms such as the Apteco Marketing Suite, FastStats, PeopleStage, Salesforce Marketing Cloud, Microsoft Dynamics, Hive or Blue Venn that can enhance the impact for the marketing initiatives, and facilitate informed decision making within the organisation. About the role There are currently two members of the team (both based in the UK) and they require a third as part of a wider team (Data, Insight & Digital Team with a total of 11 people). The team (and role) are primarily involved with fundraising. Managing data (and data selections) to contact individuals to donate - for scale, they send out 220K emails per month. You'll be working closely with Stakeholders to ensure the right people are receiving the right Data. Responsibilities Effective and accurate management of data selections. Input to targeting, testing and personalisation strategies. Plan and implement data selections, resolve issues and conflicts, and deliver on time. Ensure that all data selected and transmitted complies with data protection laws and IT security requirements. Ensure selections processes are well documented and up to date. Update operational systems with communications history. Lead the Data and Insight (D&I) team's input to communication activities evaluation in relation to the data selections delivered, identifying key lessons, insights and requirements for deeper analysis. Skills Proven ability to prioritise, schedule and meet deadlines for short-term, medium-term and recurring tasks whilst working with a range of different teams. Excellent communication skills Excellent attention to detail. Ability to think creatively to deliver to target. Advanced knowledge of using Customer Data Platforms, Campaign Management Tools, and CRM tools. Demonstrable understanding of direct marketing techniques and audience segmentation. Good working knowledge of fundraising and marketing regulations including data protection legislation. Experience as an internal supplier to direct marketing or fundraising teams About the Company This or not-for-profit international charity that provides/coordinates volunteers to work alongside vulnerable and marginalised people globally. Their vision is a "fair world for everyone" and their mission is to "create lasting change through volunteering". They work across three core areas (inclusive education, health and livelihoods). They are a global organisation with 80K+ volunteers. The volunteers work with marginalised communities to drive change and these communities work in project design, delivery and evaluation.
Apr 17, 2024
Full time
Data Selections Officer - Marketing experience Location - Remote Key requirements Working for this not-for-profit charity who require an individual with experience of managing large, complex data selections (Big Data) to cleanse and collate data that can then be utilised for email campaigns. They require an individual with a background and proficiency in a range of data management and analysis platforms such as the Apteco Marketing Suite, FastStats, PeopleStage, Salesforce Marketing Cloud, Microsoft Dynamics, Hive or Blue Venn that can enhance the impact for the marketing initiatives, and facilitate informed decision making within the organisation. About the role There are currently two members of the team (both based in the UK) and they require a third as part of a wider team (Data, Insight & Digital Team with a total of 11 people). The team (and role) are primarily involved with fundraising. Managing data (and data selections) to contact individuals to donate - for scale, they send out 220K emails per month. You'll be working closely with Stakeholders to ensure the right people are receiving the right Data. Responsibilities Effective and accurate management of data selections. Input to targeting, testing and personalisation strategies. Plan and implement data selections, resolve issues and conflicts, and deliver on time. Ensure that all data selected and transmitted complies with data protection laws and IT security requirements. Ensure selections processes are well documented and up to date. Update operational systems with communications history. Lead the Data and Insight (D&I) team's input to communication activities evaluation in relation to the data selections delivered, identifying key lessons, insights and requirements for deeper analysis. Skills Proven ability to prioritise, schedule and meet deadlines for short-term, medium-term and recurring tasks whilst working with a range of different teams. Excellent communication skills Excellent attention to detail. Ability to think creatively to deliver to target. Advanced knowledge of using Customer Data Platforms, Campaign Management Tools, and CRM tools. Demonstrable understanding of direct marketing techniques and audience segmentation. Good working knowledge of fundraising and marketing regulations including data protection legislation. Experience as an internal supplier to direct marketing or fundraising teams About the Company This or not-for-profit international charity that provides/coordinates volunteers to work alongside vulnerable and marginalised people globally. Their vision is a "fair world for everyone" and their mission is to "create lasting change through volunteering". They work across three core areas (inclusive education, health and livelihoods). They are a global organisation with 80K+ volunteers. The volunteers work with marginalised communities to drive change and these communities work in project design, delivery and evaluation.
Work for a London based Charity as an Individual Giving Officer The Individual Giving Officer will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters. What you will be doing Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to enable us to deliver both on individual contribution goals as well as/in line with wider organisational goals. Managing production of supporter material this includes - Email acquisition & retention campaigns, social media posts, website content, print advertising, direct mail, and inserts. Work collaboratively with internal stakeholders and liaise with external agencies and suppliers to effectively deliver projects and campaigns. Regularly review, communicate, and document key performance indicators across your campaigns and keep key stakeholders updated. Ensure you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings. Impact story telling - work with colleagues to identify individual stories that can be crafted into impactful content for use in contribution marketing campaigns. Experience required to be considered Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of offline and digital channels for acquisition and retention. Effective campaign copy writing and ability to translate ideas into design briefs. Experience of project management to deliver acquisition or retention campaigns within agreed time-scales and budgets. Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns. Ability to manage and monitor external suppliers and agencies. Ability to monitor and evaluate campaign results and make recommendations to improve performance. Experience of developing and delivering effective stewardship journeys for multiple audiences. Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or Fundraising standards across the UK. What they offer Salary: 35,000. Hours: 37.5. Duration: Permanent. WFH: Hybrid model very flexible
Apr 17, 2024
Full time
Work for a London based Charity as an Individual Giving Officer The Individual Giving Officer will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters. What you will be doing Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to enable us to deliver both on individual contribution goals as well as/in line with wider organisational goals. Managing production of supporter material this includes - Email acquisition & retention campaigns, social media posts, website content, print advertising, direct mail, and inserts. Work collaboratively with internal stakeholders and liaise with external agencies and suppliers to effectively deliver projects and campaigns. Regularly review, communicate, and document key performance indicators across your campaigns and keep key stakeholders updated. Ensure you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings. Impact story telling - work with colleagues to identify individual stories that can be crafted into impactful content for use in contribution marketing campaigns. Experience required to be considered Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of offline and digital channels for acquisition and retention. Effective campaign copy writing and ability to translate ideas into design briefs. Experience of project management to deliver acquisition or retention campaigns within agreed time-scales and budgets. Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns. Ability to manage and monitor external suppliers and agencies. Ability to monitor and evaluate campaign results and make recommendations to improve performance. Experience of developing and delivering effective stewardship journeys for multiple audiences. Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or Fundraising standards across the UK. What they offer Salary: 35,000. Hours: 37.5. Duration: Permanent. WFH: Hybrid model very flexible
Introduction Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we're doing. With you on our side, we'll be setting new ones every day. In a complex world, we are here to bring clarity and make positive change. Fnality Services performs certain functions and processes that are common across FnPS's, are "non-core" to each FnPS's effective and resilient operation and can be more efficiently fulfilled by one or more common service providers. Fnality Services performs these functions under contractual arrangements with each Fnality Local. The CRO Role: Fnality Services is looking for a Chief Risk Officer who can demonstrate competencies which will enable them to successfully: Work in a regulated environment in the financial sector, with direct accountability to regulators and the Board for the management of risk of Fnality Services Build a risk culture that is embedded in every policy and process of the company (Technology, Security, Personnel, Environment etc) Design and implement the risk framework for Fnality Services to ensure full compliance with regulatory expectations whilst maintaining the Fnality Ways of Working approach Lead, alongside the CEO, the successful operation of Fnality Services. You will need to take accountability for The day-to-day running and continuous improvement of the Fnality Risk System for Fnality Services and its associated ecosystem. This includes the risk model (structure and content), the risk activities (Identification, Assessment, Evaluation and Treatment) and efficacy of mitigations. It will also include oversight of the incident management process and approach The effective running of the risk governance framework within Fnality Services (e.g. risk committee), working closely with the other lines of defence in our three lines of defence risk management model Compliance with the Operational Resilience directives from the Bank of England as they apply to Financial Market Infrastructures and broader global standards e.g. those set by BIS/FSB etc Reporting on the risk management of Fnality Services internally (e.g. to the Board) and externally (e.g. to the regulators), building effective working relationships with them Managing and monitoring the risks associated with Fnality Services to assure the level of service required Taking a hands-on approach to incident management analysis , staying informed, providing insight and guidance, as well as providing updates to regulators and other external stakeholders Facilitating the sharing and analysis of information between other Fnality legal entities in different jurisdictions, as required, to ensure cross-jurisdiction risk management and compliance Management of vendor and partnership relationships in conjunction with the CEO Managing resources in the Fnality Ways of Working ensuring T-shaped development and performance. Required competencies: Extensive Risk management expertise in banking or financial services gained from compliance or operational risk experience Experience of building operational processes and risk management frameworks from the ground up Senior interaction with regulators Ability to operate at C-Suite level when dealing with the Board and external participants AGILE methodologies (preferred) People management Understanding of wholesale payments industry/settlement risk strongly preferred. A bit more about us Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. At Fnality, we have been speaking - and listening - to the real users of today's financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. Fnality Global Payments We are building a new payment system that will enable tokenised, peer-to-peer markets. Fnality Global Payments (FnGP) will comprise a series of national systems, each regulated in its home jurisdiction. We call each of these a Fnality Payment System (FnPS) In each payment system, a Fnality settlement asset will act as the settlement/payment asset for any Payment (P), Delivery v, Payment (DvP) or payment vs. payment (PvP) need. FnGP are underpinned by Distributed Ledger Technology (DLT). The nature of DLT is such that it enables FnGP to: Operate a true peer-to-peer market Allow for immediate settlement Interoperate across business platforms and jurisdictions The key benefits of the above are: Reduced counter-party and credit risk Reduced operational risk Efficient liquidity management An ability to move resources from risk mitigation to business growth How will we use the information about you? We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes. We will take appropriate security measures to safeguard your information in accordance with data protection legislation. If you would like further information about how your information may be processed by us, please contact us at .
Apr 17, 2024
Full time
Introduction Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we're doing. With you on our side, we'll be setting new ones every day. In a complex world, we are here to bring clarity and make positive change. Fnality Services performs certain functions and processes that are common across FnPS's, are "non-core" to each FnPS's effective and resilient operation and can be more efficiently fulfilled by one or more common service providers. Fnality Services performs these functions under contractual arrangements with each Fnality Local. The CRO Role: Fnality Services is looking for a Chief Risk Officer who can demonstrate competencies which will enable them to successfully: Work in a regulated environment in the financial sector, with direct accountability to regulators and the Board for the management of risk of Fnality Services Build a risk culture that is embedded in every policy and process of the company (Technology, Security, Personnel, Environment etc) Design and implement the risk framework for Fnality Services to ensure full compliance with regulatory expectations whilst maintaining the Fnality Ways of Working approach Lead, alongside the CEO, the successful operation of Fnality Services. You will need to take accountability for The day-to-day running and continuous improvement of the Fnality Risk System for Fnality Services and its associated ecosystem. This includes the risk model (structure and content), the risk activities (Identification, Assessment, Evaluation and Treatment) and efficacy of mitigations. It will also include oversight of the incident management process and approach The effective running of the risk governance framework within Fnality Services (e.g. risk committee), working closely with the other lines of defence in our three lines of defence risk management model Compliance with the Operational Resilience directives from the Bank of England as they apply to Financial Market Infrastructures and broader global standards e.g. those set by BIS/FSB etc Reporting on the risk management of Fnality Services internally (e.g. to the Board) and externally (e.g. to the regulators), building effective working relationships with them Managing and monitoring the risks associated with Fnality Services to assure the level of service required Taking a hands-on approach to incident management analysis , staying informed, providing insight and guidance, as well as providing updates to regulators and other external stakeholders Facilitating the sharing and analysis of information between other Fnality legal entities in different jurisdictions, as required, to ensure cross-jurisdiction risk management and compliance Management of vendor and partnership relationships in conjunction with the CEO Managing resources in the Fnality Ways of Working ensuring T-shaped development and performance. Required competencies: Extensive Risk management expertise in banking or financial services gained from compliance or operational risk experience Experience of building operational processes and risk management frameworks from the ground up Senior interaction with regulators Ability to operate at C-Suite level when dealing with the Board and external participants AGILE methodologies (preferred) People management Understanding of wholesale payments industry/settlement risk strongly preferred. A bit more about us Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. At Fnality, we have been speaking - and listening - to the real users of today's financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. Fnality Global Payments We are building a new payment system that will enable tokenised, peer-to-peer markets. Fnality Global Payments (FnGP) will comprise a series of national systems, each regulated in its home jurisdiction. We call each of these a Fnality Payment System (FnPS) In each payment system, a Fnality settlement asset will act as the settlement/payment asset for any Payment (P), Delivery v, Payment (DvP) or payment vs. payment (PvP) need. FnGP are underpinned by Distributed Ledger Technology (DLT). The nature of DLT is such that it enables FnGP to: Operate a true peer-to-peer market Allow for immediate settlement Interoperate across business platforms and jurisdictions The key benefits of the above are: Reduced counter-party and credit risk Reduced operational risk Efficient liquidity management An ability to move resources from risk mitigation to business growth How will we use the information about you? We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes. We will take appropriate security measures to safeguard your information in accordance with data protection legislation. If you would like further information about how your information may be processed by us, please contact us at .
Work for a London based Charity as an Individual Giving Officer The Individual Giving Officer will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters. What you will be doing Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to enable us to deliver both on individual contribution goals as well as/in line with wider organisational goals. Managing production of supporter material this includes - Email acquisition & retention campaigns, social media posts, website content, print advertising, direct mail, and inserts. Work collaboratively with internal stakeholders and liaise with external agencies and suppliers to effectively deliver projects and campaigns. Regularly review, communicate, and document key performance indicators across your campaigns and keep key stakeholders updated. Ensure you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings. Impact story telling - work with colleagues to identify individual stories that can be crafted into impactful content for use in contribution marketing campaigns. Experience required to be considered Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of offline and digital channels for acquisition and retention. Effective campaign copy writing and ability to translate ideas into design briefs. Experience of project management to deliver acquisition or retention campaigns within agreed time-scales and budgets. Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns. Ability to manage and monitor external suppliers and agencies. Ability to monitor and evaluate campaign results and make recommendations to improve performance. Experience of developing and delivering effective stewardship journeys for multiple audiences. Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or Fundraising standards across the UK. What they offer Salary: £35,000. Hours: 37.5. Duration: Permanent. WFH: Hybrid model very flexible
Apr 17, 2024
Full time
Work for a London based Charity as an Individual Giving Officer The Individual Giving Officer will be responsible for raising unrestricted income from individuals by planning and executing the day-to-day campaigns to recruit, engage and retain supporters. What you will be doing Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to enable us to deliver both on individual contribution goals as well as/in line with wider organisational goals. Managing production of supporter material this includes - Email acquisition & retention campaigns, social media posts, website content, print advertising, direct mail, and inserts. Work collaboratively with internal stakeholders and liaise with external agencies and suppliers to effectively deliver projects and campaigns. Regularly review, communicate, and document key performance indicators across your campaigns and keep key stakeholders updated. Ensure you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings. Impact story telling - work with colleagues to identify individual stories that can be crafted into impactful content for use in contribution marketing campaigns. Experience required to be considered Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of offline and digital channels for acquisition and retention. Effective campaign copy writing and ability to translate ideas into design briefs. Experience of project management to deliver acquisition or retention campaigns within agreed time-scales and budgets. Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns. Ability to manage and monitor external suppliers and agencies. Ability to monitor and evaluate campaign results and make recommendations to improve performance. Experience of developing and delivering effective stewardship journeys for multiple audiences. Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or Fundraising standards across the UK. What they offer Salary: £35,000. Hours: 37.5. Duration: Permanent. WFH: Hybrid model very flexible
Do you want to work in heritage? We're looking for a highly motivated individual who is passionate about heritage to join our team. About Historic Houses Historic Houses represents around 1,500 historic houses, castles and gardens in independent ownership across the UK. These are listed buildings or designated gardens, usually Grade I or II or equivalent, and range from world-renowned historic houses such as Blenheim Palace and Highclere Castle to more intimate places such as Traquair in Scotland and Treowen in Wales. Many of our member properties open their doors to visitors for days out, special tours, school visits, weddings and events, or as film locations, with over 26 million visits to Historic Houses member properties each year. Historic Houses was established in 1973 and helps its member properties celebrate the past, secure the future, and speak with one powerful voice through important lobbying, advisory, marketing, and technical work. The Operations Officer is at the heart of the Historic Houses team and acts as the first point of contact at our London office. The role provides membership administrative and operational support to our full member categories through the management of member data, access to our advice services, as well as organising and running educational and social events. The post will also provide support in the establishment of a new archive relating to the foundation and ongoing work of the association. Main Responsibilities: Membership Administration: Act as primary contact for full members (house members, corporate members, associate house members, and Next Generation members) including acting as liaison between house members and our technical advisers. Working to GDPR guidelines to manage and maintain full member data including the processing of new applications and renewals, processing and recording payments, and ensuring all data is accurate and up to date. Developing and maintaining full member content on our website and in the annual Yearbook in coordination with our advisors and sponsors. Administration of the Next Generation group including the development of website content and development promotional and other materials to support recruitment activities. Event Administration: Working with the events team to provide an annual programme of seminars, webinars, and workshops including budget holding and production of promotional and other materials . Updating the website to reflect Historic Houses programme of seminars, webinars, and workshops as well as uploading house member's events promoted through on online events pages. Working with the Chair of the Next Generation group in planning, organising, and running an annual programme of education and social events in partnership with our sponsors. Assisting in the co-ordination and administration of Historic Houses' National Annual General Meeting. Archive Management: Be responsible for the management and maintenance of the association's new archive including its organisation, preservation, and storage. Develop, implement and manage archival policies and procedures. In time, coordinate and facilitate archive access request including the supervision and training of archive interns, students and volunteers. Office Administration: Acting as the first point of contact at our head office by answering telephone and online enquiries, distributing post. Supporting the Director of Finance & Operations, Finance Officer, and Governance Officer in occasional financial administrative tasks, other general duties, and assistance in ad hoc projects across the Historic Houses office, as required. Skills and experience: Essential: Good interpersonal skills, with experience of managing external relationships and dealing with internal and external contacts at all levels. Able to demonstrate strong organisational, prioritisation and multi-tasking skills. Excellent written and oral communication skills, including a demonstrable ability to write clear, concise and accurate documents to suit a range of purposes and audiences. Ability to work as an integral member of a small and dedicated team, and to help out across the team as required. Motivated and passionate - open to change to improve standards and prepared when necessary to work longer hours if required. Strong all-round IT and digital skills including working with website CMS and CRM databases. Preferred: Experience of working in a membership service environment, such as a charity, not-for-profit, association or professional body. Experience of working with archives or museum collections. Experience of copy editing and proof reading. A genuine interest in, and enthusiasm for, heritage and culture. Timescale: Closing date: Sunday 12 May Interviews: Wednesday 22 May Further Information: For an informal discussion about the role, please contact Rufus Mitcheson, Director of Finance & Operations on . To apply: Please send your CV and a covering letter (outlining your suitability for the role with reference to the person specification above) via the button below no later than midnight on Sunday 12 May 2024. Please include contact information for two referees and details of your notice period (if applicable). We look forward to hearing from you.
Apr 17, 2024
Full time
Do you want to work in heritage? We're looking for a highly motivated individual who is passionate about heritage to join our team. About Historic Houses Historic Houses represents around 1,500 historic houses, castles and gardens in independent ownership across the UK. These are listed buildings or designated gardens, usually Grade I or II or equivalent, and range from world-renowned historic houses such as Blenheim Palace and Highclere Castle to more intimate places such as Traquair in Scotland and Treowen in Wales. Many of our member properties open their doors to visitors for days out, special tours, school visits, weddings and events, or as film locations, with over 26 million visits to Historic Houses member properties each year. Historic Houses was established in 1973 and helps its member properties celebrate the past, secure the future, and speak with one powerful voice through important lobbying, advisory, marketing, and technical work. The Operations Officer is at the heart of the Historic Houses team and acts as the first point of contact at our London office. The role provides membership administrative and operational support to our full member categories through the management of member data, access to our advice services, as well as organising and running educational and social events. The post will also provide support in the establishment of a new archive relating to the foundation and ongoing work of the association. Main Responsibilities: Membership Administration: Act as primary contact for full members (house members, corporate members, associate house members, and Next Generation members) including acting as liaison between house members and our technical advisers. Working to GDPR guidelines to manage and maintain full member data including the processing of new applications and renewals, processing and recording payments, and ensuring all data is accurate and up to date. Developing and maintaining full member content on our website and in the annual Yearbook in coordination with our advisors and sponsors. Administration of the Next Generation group including the development of website content and development promotional and other materials to support recruitment activities. Event Administration: Working with the events team to provide an annual programme of seminars, webinars, and workshops including budget holding and production of promotional and other materials . Updating the website to reflect Historic Houses programme of seminars, webinars, and workshops as well as uploading house member's events promoted through on online events pages. Working with the Chair of the Next Generation group in planning, organising, and running an annual programme of education and social events in partnership with our sponsors. Assisting in the co-ordination and administration of Historic Houses' National Annual General Meeting. Archive Management: Be responsible for the management and maintenance of the association's new archive including its organisation, preservation, and storage. Develop, implement and manage archival policies and procedures. In time, coordinate and facilitate archive access request including the supervision and training of archive interns, students and volunteers. Office Administration: Acting as the first point of contact at our head office by answering telephone and online enquiries, distributing post. Supporting the Director of Finance & Operations, Finance Officer, and Governance Officer in occasional financial administrative tasks, other general duties, and assistance in ad hoc projects across the Historic Houses office, as required. Skills and experience: Essential: Good interpersonal skills, with experience of managing external relationships and dealing with internal and external contacts at all levels. Able to demonstrate strong organisational, prioritisation and multi-tasking skills. Excellent written and oral communication skills, including a demonstrable ability to write clear, concise and accurate documents to suit a range of purposes and audiences. Ability to work as an integral member of a small and dedicated team, and to help out across the team as required. Motivated and passionate - open to change to improve standards and prepared when necessary to work longer hours if required. Strong all-round IT and digital skills including working with website CMS and CRM databases. Preferred: Experience of working in a membership service environment, such as a charity, not-for-profit, association or professional body. Experience of working with archives or museum collections. Experience of copy editing and proof reading. A genuine interest in, and enthusiasm for, heritage and culture. Timescale: Closing date: Sunday 12 May Interviews: Wednesday 22 May Further Information: For an informal discussion about the role, please contact Rufus Mitcheson, Director of Finance & Operations on . To apply: Please send your CV and a covering letter (outlining your suitability for the role with reference to the person specification above) via the button below no later than midnight on Sunday 12 May 2024. Please include contact information for two referees and details of your notice period (if applicable). We look forward to hearing from you.
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!
Apr 16, 2024
Full time
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!
The Wilson Museum and Art Gallery
Cheltenham, Gloucestershire
The Wilson Art Gallery and Museum is a welcoming social and cultural space where everyone can discover, learn and enjoy as visitors, co-producers, artists and makers. It forms part of The Cheltenham Trust, a dynamic charitable organisation that manages 5 culture and leisure venues with the support of Cheltenham Borough Council. This role offers a unique opportunity to be involved in helping to shape our future direction as a Trust and cultural life in Cheltenham and Gloucestershire. We are looking for creative dynamic individual committed to using art and cultural heritage to make people's lives better. The Senior Curator: Exhibitions and Collections will be joining a small team with a big ambition to develop the Wilson into one of the South West's most pioneering and ambitious art gallery and museums. They will have expert knowledge and experience in galleries and museums. They will be familiar with the challenges and opportunities currently facing the sector and will be confident in applying new curatorial approaches to lead The Wilson's diverse collections and programmes. The person appointed will lead a dynamic curatorial team in the delivery of key organisational objectives including exhibition making, collections development, as well as collaboration and liaison with key partners and stakeholders. They will be a natural storyteller with the creative vision to re-imagine the newly refurbished galleries as an arts and heritage space developed with and for our community. The Wilson's Collections are richly diverse from Old Masters to world cultures to a social history collection which tells the story of Cheltenham and the surrounding Cotswolds area from the Bronze Age. A dedicated gallery houses the Arts and Crafts Movement Collection, a Designated Collection of national importance. The Art Collection includes painting and sculpture spanning four centuries, costume and textiles, decorative and applied art. Our galleries house permanent and temporary display programmes and include one dedicated co-curated space led by a Creative Communities panel to present and develop projects with our local communities in Cheltenham and Gloucestershire. In addition, the Wilson is home to a major catalyst programme for early career artists including 9 studios and a facilitated fellowship programme, innovative learning and events activities based in our Foyle Learning Studio, an Open Archive and Study space and a café which features our art collections, and which is led by our sustainability values, with furniture, materials, makers and craftspeople being drawn from our local area. The Senior Curator is a critical role within the organisation and will lead our mission of caring for our Collection and making it accessible to diverse audiences through creative and participative programming. The post-holder will drive our temporary exhibition programme working as part of a small strategic team developing an internationally important exhibition programme which priorities contemporary art practice in dialogue with historic art collections. They will work closely with the Head of Culture and Public Programmes Manager to research, plan and manage a programme of new and existing work and exhibitions in the visual arts, applied arts and social history; ensuring effective communication, financial and resource management is in place. The Wilson is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. We aim to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex, gender identity, ethnicity, religion/belief, or sexual orientation. Key Responsibilities Programme Development Work with the Exhibitions and Public Programmes Manager and Director of Arts & Heritage to develop creative and innovative visitor-focussed exhibitions, commissions and residencies, and with the Curatorial Team, research and develop content liaising with artists, curators, partners and community stakeholders. Lead on the redisplay of new collections galleries and work closely with the Director of Arts and Heritage to secure further funding for a community engaged project to develop content and interpretation. Plan and guide the curatorial teams' delivery of research, content, object lists and interpretation to deliver exhibitions, working together with the Public Engagement team to maximise participation and audience impact. Develop exhibition texts for gallery interpretation and marketing/press materials, and oversee the editing and production of gallery interpretation. Coordinate the Wilson's Arts Advisory Panel and Exhibition Programming Group and to review exhibition proposals both externally and internally. Ensure that interpretation, research and curatorial work embeds equality, diversity and inclusion into practice. Work across the Wilson Team to develop ideas for talks, symposiums and special events orientated around current debates in contemporary visual cultures, and collaborate with the Public Programmes manager on participatory arts, socially engaged projects and artists' residencies and commissions. Participate as a facilitator/speaker or similar in the public programme, and lead gallery tours or facilitate group sessions. Work with the Communications Team in developing new innovative ways to interpret the collections and deepen the experience and engagement of digital audiences online. Seek funding and sponsorship opportunities, and prepare funding applications with the support of the senior management team. Plan, monitor and maintain budgets, obtain estimates and process invoices. Collections Management Provide leadership to ensure the Wilson collections are cared for, developed, researched and used to maximise public benefit and long term conservation for future generations. Be responsible for the overall management and care of collections, including developing and implementing policies and strategies related to research, acquisitions and disposal, storage and documentation, digitisation and access. Work closely with the Public Programmes team and support the support curatorial team to identify themes, issues, subjects and stories for interpretation and displays. Lead the development and timely review of all relevant collections policies including Collections Development Policy, Collections Management and Research policies. Oversee collections acquisitions and disposals aligned with the Trust's ambition to maintain nationally important collections within storage and other constraints. Lead on planning for conservation of collections and ensure that collections are well cared for through preventative care, improved storage, ongoing conservation work, environmental monitoring and emergency planning. Manage the Trust-wide programme of retrospective and ongoing documentation, delivering strategic impact that creates better access to collections. Ensure that The Wilson retains museum accreditation and that collections are developed, managed and documented to appropriate SPECTRUM standards. People Lead, motivate and support a small, talented and knowledgeable curatorial team to deliver an engaging, visitor-focused and popular programme. Curator: Social History Curator: Visual Art Curator: Collections Collections Officer Volunteer Associates Continually develop the team to reach their full potential through the annual appraisal process, professional development opportunities, providing regular feedback that recognises success and addresses areas for development. Promote collaborative working internally with the Learning and Engagement Team, and participatory practice with community partners and audiences. Work with supervising staff to support curatorial volunteers, ensuring their full integration into the museum Lead by example to demonstrate and embed the Museum's values within the Team and the wider Trust. Skills, Experience, Competencies and Behaviours A post-graduate degree, a professional qualification related to museums/archives, or equivalent experience. Experience as a curator in a relevant subject area, with an emphasis on visual cultures. Extensive knowledge of the Museum/Gallery sector. Strong people management skills and experience. A strong communicator able to maintain relationships with colleagues, stakeholders and partners at all levels through effective and consistent communications via different media. Experience planning, writing and delivering collections policies and strategies. Strong analytical skills. Ability to analyse, prepare and present reports that provide information, articulate the case and propose deliverable costed and timed plans. Strong writing skills, with an ability to produce concise, accessible interpretation material and visitor information which convey compelling narratives. Experience of collections management in museums, galleries or heritage organisations. Understanding of collections care issues including storage . click apply for full job details
Apr 16, 2024
Full time
The Wilson Art Gallery and Museum is a welcoming social and cultural space where everyone can discover, learn and enjoy as visitors, co-producers, artists and makers. It forms part of The Cheltenham Trust, a dynamic charitable organisation that manages 5 culture and leisure venues with the support of Cheltenham Borough Council. This role offers a unique opportunity to be involved in helping to shape our future direction as a Trust and cultural life in Cheltenham and Gloucestershire. We are looking for creative dynamic individual committed to using art and cultural heritage to make people's lives better. The Senior Curator: Exhibitions and Collections will be joining a small team with a big ambition to develop the Wilson into one of the South West's most pioneering and ambitious art gallery and museums. They will have expert knowledge and experience in galleries and museums. They will be familiar with the challenges and opportunities currently facing the sector and will be confident in applying new curatorial approaches to lead The Wilson's diverse collections and programmes. The person appointed will lead a dynamic curatorial team in the delivery of key organisational objectives including exhibition making, collections development, as well as collaboration and liaison with key partners and stakeholders. They will be a natural storyteller with the creative vision to re-imagine the newly refurbished galleries as an arts and heritage space developed with and for our community. The Wilson's Collections are richly diverse from Old Masters to world cultures to a social history collection which tells the story of Cheltenham and the surrounding Cotswolds area from the Bronze Age. A dedicated gallery houses the Arts and Crafts Movement Collection, a Designated Collection of national importance. The Art Collection includes painting and sculpture spanning four centuries, costume and textiles, decorative and applied art. Our galleries house permanent and temporary display programmes and include one dedicated co-curated space led by a Creative Communities panel to present and develop projects with our local communities in Cheltenham and Gloucestershire. In addition, the Wilson is home to a major catalyst programme for early career artists including 9 studios and a facilitated fellowship programme, innovative learning and events activities based in our Foyle Learning Studio, an Open Archive and Study space and a café which features our art collections, and which is led by our sustainability values, with furniture, materials, makers and craftspeople being drawn from our local area. The Senior Curator is a critical role within the organisation and will lead our mission of caring for our Collection and making it accessible to diverse audiences through creative and participative programming. The post-holder will drive our temporary exhibition programme working as part of a small strategic team developing an internationally important exhibition programme which priorities contemporary art practice in dialogue with historic art collections. They will work closely with the Head of Culture and Public Programmes Manager to research, plan and manage a programme of new and existing work and exhibitions in the visual arts, applied arts and social history; ensuring effective communication, financial and resource management is in place. The Wilson is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. We aim to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex, gender identity, ethnicity, religion/belief, or sexual orientation. Key Responsibilities Programme Development Work with the Exhibitions and Public Programmes Manager and Director of Arts & Heritage to develop creative and innovative visitor-focussed exhibitions, commissions and residencies, and with the Curatorial Team, research and develop content liaising with artists, curators, partners and community stakeholders. Lead on the redisplay of new collections galleries and work closely with the Director of Arts and Heritage to secure further funding for a community engaged project to develop content and interpretation. Plan and guide the curatorial teams' delivery of research, content, object lists and interpretation to deliver exhibitions, working together with the Public Engagement team to maximise participation and audience impact. Develop exhibition texts for gallery interpretation and marketing/press materials, and oversee the editing and production of gallery interpretation. Coordinate the Wilson's Arts Advisory Panel and Exhibition Programming Group and to review exhibition proposals both externally and internally. Ensure that interpretation, research and curatorial work embeds equality, diversity and inclusion into practice. Work across the Wilson Team to develop ideas for talks, symposiums and special events orientated around current debates in contemporary visual cultures, and collaborate with the Public Programmes manager on participatory arts, socially engaged projects and artists' residencies and commissions. Participate as a facilitator/speaker or similar in the public programme, and lead gallery tours or facilitate group sessions. Work with the Communications Team in developing new innovative ways to interpret the collections and deepen the experience and engagement of digital audiences online. Seek funding and sponsorship opportunities, and prepare funding applications with the support of the senior management team. Plan, monitor and maintain budgets, obtain estimates and process invoices. Collections Management Provide leadership to ensure the Wilson collections are cared for, developed, researched and used to maximise public benefit and long term conservation for future generations. Be responsible for the overall management and care of collections, including developing and implementing policies and strategies related to research, acquisitions and disposal, storage and documentation, digitisation and access. Work closely with the Public Programmes team and support the support curatorial team to identify themes, issues, subjects and stories for interpretation and displays. Lead the development and timely review of all relevant collections policies including Collections Development Policy, Collections Management and Research policies. Oversee collections acquisitions and disposals aligned with the Trust's ambition to maintain nationally important collections within storage and other constraints. Lead on planning for conservation of collections and ensure that collections are well cared for through preventative care, improved storage, ongoing conservation work, environmental monitoring and emergency planning. Manage the Trust-wide programme of retrospective and ongoing documentation, delivering strategic impact that creates better access to collections. Ensure that The Wilson retains museum accreditation and that collections are developed, managed and documented to appropriate SPECTRUM standards. People Lead, motivate and support a small, talented and knowledgeable curatorial team to deliver an engaging, visitor-focused and popular programme. Curator: Social History Curator: Visual Art Curator: Collections Collections Officer Volunteer Associates Continually develop the team to reach their full potential through the annual appraisal process, professional development opportunities, providing regular feedback that recognises success and addresses areas for development. Promote collaborative working internally with the Learning and Engagement Team, and participatory practice with community partners and audiences. Work with supervising staff to support curatorial volunteers, ensuring their full integration into the museum Lead by example to demonstrate and embed the Museum's values within the Team and the wider Trust. Skills, Experience, Competencies and Behaviours A post-graduate degree, a professional qualification related to museums/archives, or equivalent experience. Experience as a curator in a relevant subject area, with an emphasis on visual cultures. Extensive knowledge of the Museum/Gallery sector. Strong people management skills and experience. A strong communicator able to maintain relationships with colleagues, stakeholders and partners at all levels through effective and consistent communications via different media. Experience planning, writing and delivering collections policies and strategies. Strong analytical skills. Ability to analyse, prepare and present reports that provide information, articulate the case and propose deliverable costed and timed plans. Strong writing skills, with an ability to produce concise, accessible interpretation material and visitor information which convey compelling narratives. Experience of collections management in museums, galleries or heritage organisations. Understanding of collections care issues including storage . click apply for full job details
British Cardiovascular Society Head of Digital Transformation The post is being offered as either a full-time post (35 hours pw) or 28 hour pw across 4 days. The post is being offered as a hybrid role with 2 days a week from our central London office. About the British Cardiovascular Society The British Cardiovascular Society (BCS) is a membership organisation with charitable status. The BCS plays a pivotal role in the setting of standards, and through a variety of activities influences the quality of cardiology practice in hospitals throughout the UK. More details can be found at: About the role The Head of Digital transformation is a new role created to lead the development and implementation of the Society's digital transformation programme as we launch our new CRM and website. Leading the digital transformation of the organisation, the post holder will have a proven understanding of technology transformation and the opportunities that this can provide for the Society. They will lead resource planning, management, reporting and co-ordination of projects /initiatives to deliver change in line with business requirements. This will involve leading end to end digital projects, including technology and change management required to improve, implement and embed digital systems and processes. The postholder will have line management of the Information Systems Specialist, who leads on the day to day IT function. The postholder will support the IS Specialist in reviewing existing operational IT and AV services to ensure optimum systems within the organisation as part of an overall digital transformation programme. As part of the SLT, the post-holder is required to contribute to the overall strategic direction of the Society, working across the organisation to drive and support delivery of its priorities and address challenges. The postholder will work closely with senior officers within the Society, including the President, Vice-President for Digital Marketing and Communications, Vice-President for Education and the Chair of the Digital Project Board. We are looking for an experienced and skilled leader with experience of implementing digital transformation projects, including embedding culture change in a small charity/membership organisation. HOW TO APPLY Click on the 'Apply' now button below. You can find the Job Description and Person Specification in the supporting documents below. Please upload your CV and a cover letter (no more than 2 sides of A4) outlining how you meet the person specification. The closing date for applications is Wednesday 24 April 2024.
Apr 16, 2024
Full time
British Cardiovascular Society Head of Digital Transformation The post is being offered as either a full-time post (35 hours pw) or 28 hour pw across 4 days. The post is being offered as a hybrid role with 2 days a week from our central London office. About the British Cardiovascular Society The British Cardiovascular Society (BCS) is a membership organisation with charitable status. The BCS plays a pivotal role in the setting of standards, and through a variety of activities influences the quality of cardiology practice in hospitals throughout the UK. More details can be found at: About the role The Head of Digital transformation is a new role created to lead the development and implementation of the Society's digital transformation programme as we launch our new CRM and website. Leading the digital transformation of the organisation, the post holder will have a proven understanding of technology transformation and the opportunities that this can provide for the Society. They will lead resource planning, management, reporting and co-ordination of projects /initiatives to deliver change in line with business requirements. This will involve leading end to end digital projects, including technology and change management required to improve, implement and embed digital systems and processes. The postholder will have line management of the Information Systems Specialist, who leads on the day to day IT function. The postholder will support the IS Specialist in reviewing existing operational IT and AV services to ensure optimum systems within the organisation as part of an overall digital transformation programme. As part of the SLT, the post-holder is required to contribute to the overall strategic direction of the Society, working across the organisation to drive and support delivery of its priorities and address challenges. The postholder will work closely with senior officers within the Society, including the President, Vice-President for Digital Marketing and Communications, Vice-President for Education and the Chair of the Digital Project Board. We are looking for an experienced and skilled leader with experience of implementing digital transformation projects, including embedding culture change in a small charity/membership organisation. HOW TO APPLY Click on the 'Apply' now button below. You can find the Job Description and Person Specification in the supporting documents below. Please upload your CV and a cover letter (no more than 2 sides of A4) outlining how you meet the person specification. The closing date for applications is Wednesday 24 April 2024.
Communications Officer Job Type : Full Time Location: Salisbury Salary: £25,119 - £27,334 per annum Hours: 37 hours per week The Role Are you passionate about marketing and communications? Do you have a knack for designing and executing engaging events and competitions? If so, we have the perfect opportunity for you to showcase your talents and make a positive impact on the community as a Communications Officer at Salisbury City Council. Salisbury City Council is dedicated to enhancing the lives of our residents and promoting the growth and development of our vibrant city. We are committed to fostering a culture of inclusivity, innovation, and collaboration. As a Communications Officer, you will play a crucial role in driving our communication strategies forward. You will be responsible for developing and implementing creative marketing campaigns, managing social media platforms, and coordinating public relations efforts to effectively engage with our diverse community. Key Responsibilities Design and execute compelling marketing campaigns to promote city initiatives, events and services. Plan and organise a variety of events and competitions to foster community engagement and support council objectives. Manage social media channels and website content to ensure timely and engaging communication with residents, visitors and stakeholders. Collaborate with internal departments and external partners to coordinate communication efforts and maximise impact. Monitor and analyse communication metrics to evaluate the effectiveness of campaigns and initiatives. Proficiency in Microsoft Office suite and relevant administrative software. Skills and Qualifications Strong creative skills with the ability to design and implement engaging campaigns and events. Excellent written and verbal communication skills, with a keen eye for detail. Proficiency in social media management and digital marketing tolls. Ability to work independently and collaboratively in a fast-paced environment. Benefits Market rate salary: We are offering a salary range up to £27,334. Flexible Freedom: We understand the importance of work-life balance. Enjoy flexible hours and a hybrid work arrangement. Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays. Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey. Secure Future: Access the Local Government Pension Scheme for peace of mind. Continuous Growth: Embrace excellent training and development opportunities to further your career. Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination. Paid Care: We understand that health is a priority. We provide full contractual sick pay (length depends on service) so you can take care of yourself when needed. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.
Apr 16, 2024
Full time
Communications Officer Job Type : Full Time Location: Salisbury Salary: £25,119 - £27,334 per annum Hours: 37 hours per week The Role Are you passionate about marketing and communications? Do you have a knack for designing and executing engaging events and competitions? If so, we have the perfect opportunity for you to showcase your talents and make a positive impact on the community as a Communications Officer at Salisbury City Council. Salisbury City Council is dedicated to enhancing the lives of our residents and promoting the growth and development of our vibrant city. We are committed to fostering a culture of inclusivity, innovation, and collaboration. As a Communications Officer, you will play a crucial role in driving our communication strategies forward. You will be responsible for developing and implementing creative marketing campaigns, managing social media platforms, and coordinating public relations efforts to effectively engage with our diverse community. Key Responsibilities Design and execute compelling marketing campaigns to promote city initiatives, events and services. Plan and organise a variety of events and competitions to foster community engagement and support council objectives. Manage social media channels and website content to ensure timely and engaging communication with residents, visitors and stakeholders. Collaborate with internal departments and external partners to coordinate communication efforts and maximise impact. Monitor and analyse communication metrics to evaluate the effectiveness of campaigns and initiatives. Proficiency in Microsoft Office suite and relevant administrative software. Skills and Qualifications Strong creative skills with the ability to design and implement engaging campaigns and events. Excellent written and verbal communication skills, with a keen eye for detail. Proficiency in social media management and digital marketing tolls. Ability to work independently and collaboratively in a fast-paced environment. Benefits Market rate salary: We are offering a salary range up to £27,334. Flexible Freedom: We understand the importance of work-life balance. Enjoy flexible hours and a hybrid work arrangement. Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays. Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey. Secure Future: Access the Local Government Pension Scheme for peace of mind. Continuous Growth: Embrace excellent training and development opportunities to further your career. Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination. Paid Care: We understand that health is a priority. We provide full contractual sick pay (length depends on service) so you can take care of yourself when needed. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.
People who work for the National Trust are as varied as all the places we care for. That's why we look for staff from all backgrounds, with a variety of skills and abilities, to help the Trust's cause. As a Communications and Marketing Officer for South Worcestershire, you'll be responsible for letting people know about the place and how they can visit. You'll be required to work weekends. As part of the Visitor Experience team, you'll be at the forefront of interpreting Croome's varied history and the first point of contact to share our unique history and beautiful spaces with all who visit. Occasional duty management forms part of your day-to-day role where you'll be responsible for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint. We have an annual plan covering communications and marketing, and your role from will be to achieve what's on that plan. We have some ambitious targets that you'll be aiming at, including reaching new and diverse audiences, so there's room for creativity and fresh ideas. Your day-to-day work will cover things like creating new content on our web pages, and making sure that existing information remains relevant and accurate, running social media accounts, creating promotional materials and writing and distributing press releases. You'll be a core member of the small but friendly Visitor Experiences team who are passionate about bringing to life engaging stories from across the property and delivering high-quality programming to a wide range of local and national audiences. You'll be making sure that we're sharing the best stories we can, with a focus on spreading the word about places to visit and letting people know about the Trust's conservation work. We'd love to hear from you if you're: familiar and confident with various marketing techniques, including digital and social media experienced in writing and speaking clearly someone who puts people first, and understands why great customer service matters skilled in working with IT (including Microsoft Office) good at solving problems, and able to work on your own initiative
Apr 16, 2024
Full time
People who work for the National Trust are as varied as all the places we care for. That's why we look for staff from all backgrounds, with a variety of skills and abilities, to help the Trust's cause. As a Communications and Marketing Officer for South Worcestershire, you'll be responsible for letting people know about the place and how they can visit. You'll be required to work weekends. As part of the Visitor Experience team, you'll be at the forefront of interpreting Croome's varied history and the first point of contact to share our unique history and beautiful spaces with all who visit. Occasional duty management forms part of your day-to-day role where you'll be responsible for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint. We have an annual plan covering communications and marketing, and your role from will be to achieve what's on that plan. We have some ambitious targets that you'll be aiming at, including reaching new and diverse audiences, so there's room for creativity and fresh ideas. Your day-to-day work will cover things like creating new content on our web pages, and making sure that existing information remains relevant and accurate, running social media accounts, creating promotional materials and writing and distributing press releases. You'll be a core member of the small but friendly Visitor Experiences team who are passionate about bringing to life engaging stories from across the property and delivering high-quality programming to a wide range of local and national audiences. You'll be making sure that we're sharing the best stories we can, with a focus on spreading the word about places to visit and letting people know about the Trust's conservation work. We'd love to hear from you if you're: familiar and confident with various marketing techniques, including digital and social media experienced in writing and speaking clearly someone who puts people first, and understands why great customer service matters skilled in working with IT (including Microsoft Office) good at solving problems, and able to work on your own initiative
Role: Head of Product Salary: £60,000 - £75,000 approximately Location: Dundee Onsite 3x days per week Role description and purpose The Head of Product is a critical role. It's purpose is to deliver innovation pipeline; organising, supporting, mentoring and managing a group of dedicated professionals to deliver a series of new propositions that will contribute towards our ambition to deliver integrated solutions that support smart farming and processing operations. We have a number of propositions in development including a biomass camera, a sea-lice treatment system, a seal detection camera, a novel pump and a waterjet bleeder. These propositions are at various stages of development but share the need to be driven through development to deliver manufacturing ready outcomes. Delivery of these outcomes is critical to our ambition to become a leading provider of value-adding solutions to customers throughout the world. The range of activity to be overseen by the Head of Product extends from verification of market need, through prototyping, to the development and documentation of specifications for manufacturing. Development leadership requires an understanding of the constituent elements of each proposition, including software, electronics, mechanical and power engineering. As well as a capable in-house development team, we has an established network of partners within its supply chain that can be tapped to introduce additional capability and capacity. This role will require significant contact with all members of the senior management team and reports to the Chief Operating Officer. Responsibilities of the role Provide leadership to the company's product team and to those within the supply chain involved in supporting the development of products Support the continuous development of the product team, ensuring that skills and capacity are aligned with the delivery objectives from this business unit Plan for and implement a process that achieves the transition of knowledge and capability from the more experienced members of the product team to new employees Actively manage the relationship between and our 3rd party manufacting units, to ensure quality and timely delivery. Focusing on the documentation, design artifacts and quality reporting. Liaise with marketing department (and third parties as required) to gather intelligence on customer requirements and case studies Own responsibility for delivering next generation propositions Support the transfer of new proposition designs to manufacturing business unit, to include the provision of all documentation required to build and safely operate the equipment Schedule and define draft budgets for the activities of the product team Maintain an up to date understanding of the regulatory environments within which operates and ensure that new product designs do not breach regulations Promote a culture of health and safety Define OKRs relevant to the role, agree goals with the COO, and deliver Provide periodical reports to the COO on progress against OKRs Experience & Skills: Relevant degree with an engineering background and prior experience of owning the delivery of new value propositions within a fast moving SME environment Ability to effectively work on the delivery of multiple new propositions simultaneously Ability to apply business knowledge to real-world scenarios Leadership capability and effective people manager Planning and management skills Strategic thinker capable of making a meaningful contribution to the direction of the business Problem solving skills and analytical mindset Understanding of budgeting process and financial management Excellent communication skills Pro-active and self-starting Ability to assimilate detailed product knowledge and to disseminate this within the team and to third party supporters as required Presentation capability: written and verbal Technical competencies: Project & task management People management Facilitation & change management Strategic leadership How To Apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 15, 2024
Full time
Role: Head of Product Salary: £60,000 - £75,000 approximately Location: Dundee Onsite 3x days per week Role description and purpose The Head of Product is a critical role. It's purpose is to deliver innovation pipeline; organising, supporting, mentoring and managing a group of dedicated professionals to deliver a series of new propositions that will contribute towards our ambition to deliver integrated solutions that support smart farming and processing operations. We have a number of propositions in development including a biomass camera, a sea-lice treatment system, a seal detection camera, a novel pump and a waterjet bleeder. These propositions are at various stages of development but share the need to be driven through development to deliver manufacturing ready outcomes. Delivery of these outcomes is critical to our ambition to become a leading provider of value-adding solutions to customers throughout the world. The range of activity to be overseen by the Head of Product extends from verification of market need, through prototyping, to the development and documentation of specifications for manufacturing. Development leadership requires an understanding of the constituent elements of each proposition, including software, electronics, mechanical and power engineering. As well as a capable in-house development team, we has an established network of partners within its supply chain that can be tapped to introduce additional capability and capacity. This role will require significant contact with all members of the senior management team and reports to the Chief Operating Officer. Responsibilities of the role Provide leadership to the company's product team and to those within the supply chain involved in supporting the development of products Support the continuous development of the product team, ensuring that skills and capacity are aligned with the delivery objectives from this business unit Plan for and implement a process that achieves the transition of knowledge and capability from the more experienced members of the product team to new employees Actively manage the relationship between and our 3rd party manufacting units, to ensure quality and timely delivery. Focusing on the documentation, design artifacts and quality reporting. Liaise with marketing department (and third parties as required) to gather intelligence on customer requirements and case studies Own responsibility for delivering next generation propositions Support the transfer of new proposition designs to manufacturing business unit, to include the provision of all documentation required to build and safely operate the equipment Schedule and define draft budgets for the activities of the product team Maintain an up to date understanding of the regulatory environments within which operates and ensure that new product designs do not breach regulations Promote a culture of health and safety Define OKRs relevant to the role, agree goals with the COO, and deliver Provide periodical reports to the COO on progress against OKRs Experience & Skills: Relevant degree with an engineering background and prior experience of owning the delivery of new value propositions within a fast moving SME environment Ability to effectively work on the delivery of multiple new propositions simultaneously Ability to apply business knowledge to real-world scenarios Leadership capability and effective people manager Planning and management skills Strategic thinker capable of making a meaningful contribution to the direction of the business Problem solving skills and analytical mindset Understanding of budgeting process and financial management Excellent communication skills Pro-active and self-starting Ability to assimilate detailed product knowledge and to disseminate this within the team and to third party supporters as required Presentation capability: written and verbal Technical competencies: Project & task management People management Facilitation & change management Strategic leadership How To Apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Elsewhen is a London-based consultancy designing and developing digital products & services for the likes of Spotify, Inmarsat and Google. Over the past nine years, Elsewhen has created a working environment that is impacting and driven yet open and friendly. We value outcomes over hours and agility over rigid processes. Diversity of thought, background, and perspective makes for more substantial teams and better technology. Regardless of culture, appearance, or perspective, everyone is welcome in our teams and workplaces, encouraging individuality. We are a company where people are empowered to challenge convention, grow their ideas, and make the best work of their lives. Join the team - . About the role We are looking for an ambitious Business Development Director to join our expanding growth team. The goal is to drive sustainable financial growth by boosting sales and forging strong early-stage client relationships. As a Business Development Director, you are genuine and authentic with each potential customer. You are a trusted adviser to your customer's team (a consultant) rather than an outside sales rep. Your approach is to build a positive, mutually beneficial, and long-lasting customer relationship. You will be at the front of the company, identifying target clients, creating new opportunities, and closing deals Things you will be doing: You will report to our Chief Strategy Officer, and work with Marketing & Leadership to define and maintain a Target Account List (TAL) Successfully establish relationships with identified Buyer Personas in prospects on the TAL New Business; attainment of sales targets through the creation, development and closure of new sales opportunities via various lead generation channels, including breaking into accounts on your own. You have the expertise - use it. You will teach a prospective customer how to make an educated decision. Assume that this person has done their research - you aim to educate them on how to use what they already know. To capture and translate client requirements through compelling presentations and proposals Create a pipeline of well-qualified opportunities with these prospects that leverage the benefits of the Elsewhen solution portfolio Work with Finance and Leadership to deliver compelling proposals Negotiate with prospects to convert the qualified opportunities into closed deals Create strategies to successfully reach new business opportunities using a full range of online and offline channels (Social, digital, events etc.) Operational excellence: You will be required to consistently deliver on sales basics such as pipeline management, accurate forecasting, internal communication, and stakeholder management Your Experience Digital Consultancy experience is essential A proven track record of success, building relationships with senior stakeholders, using a consultative selling approach to maximise client outcomes This should include managing the sales cycle from initial prospecting to deal closure Successful experience in creating a robust pipeline Leadership credentials, be a confident team player with demonstrable experience in selling services Entrepreneurial mindset, self-starter Strong personal work ethic and good time management skills Excellent communication, interpersonal, and organisational skills Why join Elsewhen: We're a flexible-first company. Work face-to-face or from home, whatever suits you best. Either way, we'll bring people together socially to meet each other and build deeper relationships Opportunity to create work that has an impact and is measurable. Autonomy - teams are empowered to make decisions regarding the tools and technologies they use. End-to-end nature of projects - cross paths with other skill sets and career shape An annual budget for training and up-skilling, including dedicated days so you don't have to study in your own free time. We use Progression to accelerate your development through our well-defined and measurable skills framework. Benefits: Private health insurance + other perks (gym discount, Amazon prime etc) Remote first, flexible working - choose how and where you work Weekly team meet-up in a central London location Monthly and quarterly team social events with an annual team trip Individual budget for learning & development, with dedicated learning days £500 Feel Better Fund 6 weeks paternity & 16 weeks maternity leave 6% employer pension contribution Bonus scheme
Apr 14, 2024
Full time
Elsewhen is a London-based consultancy designing and developing digital products & services for the likes of Spotify, Inmarsat and Google. Over the past nine years, Elsewhen has created a working environment that is impacting and driven yet open and friendly. We value outcomes over hours and agility over rigid processes. Diversity of thought, background, and perspective makes for more substantial teams and better technology. Regardless of culture, appearance, or perspective, everyone is welcome in our teams and workplaces, encouraging individuality. We are a company where people are empowered to challenge convention, grow their ideas, and make the best work of their lives. Join the team - . About the role We are looking for an ambitious Business Development Director to join our expanding growth team. The goal is to drive sustainable financial growth by boosting sales and forging strong early-stage client relationships. As a Business Development Director, you are genuine and authentic with each potential customer. You are a trusted adviser to your customer's team (a consultant) rather than an outside sales rep. Your approach is to build a positive, mutually beneficial, and long-lasting customer relationship. You will be at the front of the company, identifying target clients, creating new opportunities, and closing deals Things you will be doing: You will report to our Chief Strategy Officer, and work with Marketing & Leadership to define and maintain a Target Account List (TAL) Successfully establish relationships with identified Buyer Personas in prospects on the TAL New Business; attainment of sales targets through the creation, development and closure of new sales opportunities via various lead generation channels, including breaking into accounts on your own. You have the expertise - use it. You will teach a prospective customer how to make an educated decision. Assume that this person has done their research - you aim to educate them on how to use what they already know. To capture and translate client requirements through compelling presentations and proposals Create a pipeline of well-qualified opportunities with these prospects that leverage the benefits of the Elsewhen solution portfolio Work with Finance and Leadership to deliver compelling proposals Negotiate with prospects to convert the qualified opportunities into closed deals Create strategies to successfully reach new business opportunities using a full range of online and offline channels (Social, digital, events etc.) Operational excellence: You will be required to consistently deliver on sales basics such as pipeline management, accurate forecasting, internal communication, and stakeholder management Your Experience Digital Consultancy experience is essential A proven track record of success, building relationships with senior stakeholders, using a consultative selling approach to maximise client outcomes This should include managing the sales cycle from initial prospecting to deal closure Successful experience in creating a robust pipeline Leadership credentials, be a confident team player with demonstrable experience in selling services Entrepreneurial mindset, self-starter Strong personal work ethic and good time management skills Excellent communication, interpersonal, and organisational skills Why join Elsewhen: We're a flexible-first company. Work face-to-face or from home, whatever suits you best. Either way, we'll bring people together socially to meet each other and build deeper relationships Opportunity to create work that has an impact and is measurable. Autonomy - teams are empowered to make decisions regarding the tools and technologies they use. End-to-end nature of projects - cross paths with other skill sets and career shape An annual budget for training and up-skilling, including dedicated days so you don't have to study in your own free time. We use Progression to accelerate your development through our well-defined and measurable skills framework. Benefits: Private health insurance + other perks (gym discount, Amazon prime etc) Remote first, flexible working - choose how and where you work Weekly team meet-up in a central London location Monthly and quarterly team social events with an annual team trip Individual budget for learning & development, with dedicated learning days £500 Feel Better Fund 6 weeks paternity & 16 weeks maternity leave 6% employer pension contribution Bonus scheme
This role sits within the Strategy and Communications directorate. Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate's teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, making sure we plan for and can respond to emerging events or emergencies in our city. About the team The Opinion Research team sits within the City Intelligence Unit, whose purpose is to provide the Mayor and the GLA with world-class evidence and analysis which enable the formulation of policy and strategy in London. We are a small group of qualitative and quantitative practitioners. You will be working alongside the existing Research Manager, Senior Qualitative Research Officer, Research Officer and Research Assistant. Using more traditional forms of social research through to innovative digital engagement techniques, the Opinion Research team conducts and commissions research to tell the Mayor of London and policymakers the views and experiences of all Londoners to inform all stages of the policy cycle. We also provide advice and guidance on how to consult and involve Londoners to develop policies and strategies. We work closely with policy teams, colleagues in the Strategy and Communications directorate, and the Talk London community team. About the role This role focusses on managing research activities, with a focus on quantitative social research. It involves planning, organising and carrying out social research and consultation projects. The research will inform the design and delivery of policies and programmes at City Hall. It will provide Londoners a voice and influence through consultation and engagement. A key part of the role is co-ordinating a regular online poll of Londoners. This entails writing questions that answer a brief and interpreting results. Presenting the findings in an unbiased and engaging way is also critical. As Senior Research Officer, you will build relationships with colleagues across the GLA to identify their research needs. Answering those needs, you will deliver presentations and written reports. These need to be engaging and accessible and incorporate other value-adding survey sources. Findings are shared both within the GLA and externally. The team does not carry out every project. For some needs, you will support on commissioning a research agency. The role involves procuring suppliers, monitoring spend and ensuring value for money. The team is always seeking to improve the impact and quality of research at the GLA and across the GLA family. As Senior Research Officer you will ensure that research reflects the diverse needs of London's communities. You will seek new research methodologies and approaches to sharing insights. You will provide advice and expertise on research design and delivery across the GLA. What your day will look like Drafting polling questions responding to a policy team brief to understand how Londoners are experiencing the cost of living crisis. Liaising with the polling agency to finalise timings and delivery according to the contract. Meeting with a policy team and the Talk London community team to discuss the best engagement approach to understand Londoners' views on adapting London to cope with heat waves brought about by climate change. Reviewing agency proposals for research to understand Londoners reactions to adverts raising awareness of misogyny. Working with colleagues to deliver a presentation sharing learnings and best practice. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Experience of planning, and carrying out quantitative opinion, social or market research projects. This should include experience of writing surveys and working with large datasets to produce accurate insights and reports. A proven track record of conducting or commissioning quantitative research with demonstrable skills in project planning and organisation; analysis and interpretation; and delivering influential presentations. A very good understanding of quantitative research and consultation methods. Experience working with communities and stakeholders in a creative and engaging way to inform policy and decision making. Excellent IT skills including proficiency with spreadsheets, presentations and survey tools. Building and managing effective relationships respecting equality and diversity needs. An understanding of research or consultation database software, such as SPSS, NVIVO or similar, or knowledge of relevant coding languages such as Python or R is desirable.
Apr 13, 2024
Full time
This role sits within the Strategy and Communications directorate. Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate's teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, making sure we plan for and can respond to emerging events or emergencies in our city. About the team The Opinion Research team sits within the City Intelligence Unit, whose purpose is to provide the Mayor and the GLA with world-class evidence and analysis which enable the formulation of policy and strategy in London. We are a small group of qualitative and quantitative practitioners. You will be working alongside the existing Research Manager, Senior Qualitative Research Officer, Research Officer and Research Assistant. Using more traditional forms of social research through to innovative digital engagement techniques, the Opinion Research team conducts and commissions research to tell the Mayor of London and policymakers the views and experiences of all Londoners to inform all stages of the policy cycle. We also provide advice and guidance on how to consult and involve Londoners to develop policies and strategies. We work closely with policy teams, colleagues in the Strategy and Communications directorate, and the Talk London community team. About the role This role focusses on managing research activities, with a focus on quantitative social research. It involves planning, organising and carrying out social research and consultation projects. The research will inform the design and delivery of policies and programmes at City Hall. It will provide Londoners a voice and influence through consultation and engagement. A key part of the role is co-ordinating a regular online poll of Londoners. This entails writing questions that answer a brief and interpreting results. Presenting the findings in an unbiased and engaging way is also critical. As Senior Research Officer, you will build relationships with colleagues across the GLA to identify their research needs. Answering those needs, you will deliver presentations and written reports. These need to be engaging and accessible and incorporate other value-adding survey sources. Findings are shared both within the GLA and externally. The team does not carry out every project. For some needs, you will support on commissioning a research agency. The role involves procuring suppliers, monitoring spend and ensuring value for money. The team is always seeking to improve the impact and quality of research at the GLA and across the GLA family. As Senior Research Officer you will ensure that research reflects the diverse needs of London's communities. You will seek new research methodologies and approaches to sharing insights. You will provide advice and expertise on research design and delivery across the GLA. What your day will look like Drafting polling questions responding to a policy team brief to understand how Londoners are experiencing the cost of living crisis. Liaising with the polling agency to finalise timings and delivery according to the contract. Meeting with a policy team and the Talk London community team to discuss the best engagement approach to understand Londoners' views on adapting London to cope with heat waves brought about by climate change. Reviewing agency proposals for research to understand Londoners reactions to adverts raising awareness of misogyny. Working with colleagues to deliver a presentation sharing learnings and best practice. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Experience of planning, and carrying out quantitative opinion, social or market research projects. This should include experience of writing surveys and working with large datasets to produce accurate insights and reports. A proven track record of conducting or commissioning quantitative research with demonstrable skills in project planning and organisation; analysis and interpretation; and delivering influential presentations. A very good understanding of quantitative research and consultation methods. Experience working with communities and stakeholders in a creative and engaging way to inform policy and decision making. Excellent IT skills including proficiency with spreadsheets, presentations and survey tools. Building and managing effective relationships respecting equality and diversity needs. An understanding of research or consultation database software, such as SPSS, NVIVO or similar, or knowledge of relevant coding languages such as Python or R is desirable.
Perm Job Alert Title: Chief Marketing Officer Industry: Luxury Location: London Salary: Up to £150,000 Contact: Brief Overview: Forsyth Barnes are currently working with a pioneering tech-driven platform in the luxury Retail Industry , they are seeking a visionary Chief Marketing Officer (CMO) to revolutionize their brand positioning. The brand has been disrupting the traditional selling and acquisition experience and challenging industry giants with cutting-edge technology since 2020. If you are a strategic marketer with a track record in the luxury world and a passion for leveraging technology to drive growth, this is the role for you. Chief Marketing Officer - Responsibilities: Tech-Infused Strategy: Develop and execute a marketing strategy that seamlessly integrates technology to enhance the buying experience. Leverage innovative solutions to differentiate them as a tech-savvy player in the market. Digital Excellence: Lead digital marketing initiatives optimizing SEO, content marketing, and social media - this will be a major area of focus in the role. Implement advanced analytics and AI-driven insights to stay ahead in the online space. Brand Storytelling: Ensure the brand messaging reflects the fusion of expertise and technological innovation at the core. Tech-Driven Insights: Utilize data analytics and technology-driven insights to understand market trends, collector behaviours, and optimize marketing strategies. Competitive Edge: Analyse competitor activities, market trends, and technology adoption to identify opportunities for tech differentiation. Develop and execute initiatives that showcase their technological prowess in comparison to major auction houses. Collaboration: Collaborate closely with sales and business development teams to align marketing efforts with revenue goals through implementing strategies. Develop integrated marketing and sales approaches that leverage technology to outperform major auction houses. Chief Marketing Officer - Skills: Proven success in marketing leadership roles within the luxury or technology space. Strong understanding of market dynamics, trends, and collector behaviors, coupled with a tech-forward mindset. Exceptional leadership skills with a track record of building high-performing teams. Strategic mindset with a passion for luxury asset management. If you're interested, please apply by emailing me with a copy of your most up to date CV, your current availability and salary expectations
Apr 13, 2024
Full time
Perm Job Alert Title: Chief Marketing Officer Industry: Luxury Location: London Salary: Up to £150,000 Contact: Brief Overview: Forsyth Barnes are currently working with a pioneering tech-driven platform in the luxury Retail Industry , they are seeking a visionary Chief Marketing Officer (CMO) to revolutionize their brand positioning. The brand has been disrupting the traditional selling and acquisition experience and challenging industry giants with cutting-edge technology since 2020. If you are a strategic marketer with a track record in the luxury world and a passion for leveraging technology to drive growth, this is the role for you. Chief Marketing Officer - Responsibilities: Tech-Infused Strategy: Develop and execute a marketing strategy that seamlessly integrates technology to enhance the buying experience. Leverage innovative solutions to differentiate them as a tech-savvy player in the market. Digital Excellence: Lead digital marketing initiatives optimizing SEO, content marketing, and social media - this will be a major area of focus in the role. Implement advanced analytics and AI-driven insights to stay ahead in the online space. Brand Storytelling: Ensure the brand messaging reflects the fusion of expertise and technological innovation at the core. Tech-Driven Insights: Utilize data analytics and technology-driven insights to understand market trends, collector behaviours, and optimize marketing strategies. Competitive Edge: Analyse competitor activities, market trends, and technology adoption to identify opportunities for tech differentiation. Develop and execute initiatives that showcase their technological prowess in comparison to major auction houses. Collaboration: Collaborate closely with sales and business development teams to align marketing efforts with revenue goals through implementing strategies. Develop integrated marketing and sales approaches that leverage technology to outperform major auction houses. Chief Marketing Officer - Skills: Proven success in marketing leadership roles within the luxury or technology space. Strong understanding of market dynamics, trends, and collector behaviors, coupled with a tech-forward mindset. Exceptional leadership skills with a track record of building high-performing teams. Strategic mindset with a passion for luxury asset management. If you're interested, please apply by emailing me with a copy of your most up to date CV, your current availability and salary expectations
Deadline: Wednesday 1 May, 9am Interviews: Wednesday 15 May Salary: £34,000 per annum Hours: 40 hours pro rata Contract: full time, permanent Direct reports: Digital Communications Officer; Audience Development Officer - fixed term contract (post vacant) volunteers and interns as required. ABOUT CHAPTER Chapter is an international centre for contemporary arts and culture, rooted in Cardiff. For more than 50 years, it's been a catalyst for creativity and critical thinking, supporting artists and audiences to thrive and take risks. We believe that art has the power to connect us all and create meaningful change. We're a dynamic hub that produces and promotes inventive and compelling work that's open and accessible to all. Across visual art, performance and film, we present an experimental, evocative and bold programme of events all year round. Alongside our public arts programme in our gallery, theatres and cinemas, we work behind the scenes to support continuous professional development, connecting deeply with creative practitioners to support their career paths. We're also creative home to more than 50 artists' and companies who are based in our studios, offer spaces for an array of weekly and monthly classes, and operate a busy caffi bar. Our programme is celebrated internationally, but our role as a local hub is equally important. We work with and for the people on our doorstep to create compelling, experiences connecting art with community. We believe in the power of the arts to transform lives and promote personal and social wellbeing. We strive for our venue and programme to be accessible to everyone, and welcome around 500,000 people through our doors every year. OUR IDEAL CANDIDATE You'll be ambitious, organised and dynamic with demonstrable experience of working in a similar role in an arts centre, cultural institution or other public-facing environment. You'll be open and curious about art in all its forms and enjoy working in a busy and exciting environment. You'll be incredibly organised with excellent communication skills, good attention to detail, exceptional negotiation skills and the ability to handle sensitive situations with diplomacy. You'll be adaptable and able to work to tight and often challenging deadlines, remaining calm and focused under pressure. You'll thrive in a team but will also be able to work on your own initiative anticipating challenges and providing effective solutions. Our venue is for everyone, and we welcome applications from everyone. We particularly encourage those from people from a Black, Asian & Minority Ethnic background or who identify as Deaf or disabled as they are currently under-represented in our organisation. Purpose of role: The Head of Marketing and Communications works with the team to devise and implement marketing and communications strategies that expand Chapter's audience development objectives. You'll liaise closely with the programme team, and with teams across the organisation including IT, trading, community engagement, visitor services, fundraising and with our creative community. You'll have strategic responsibility for managing campaigns, audience development, press, PR and advertising, to build profile, increase visits, meet financial targets and ensure access for the widest possible audience. You'll be part of a small team that delivers ambitious marketing and communications campaigns and is pivotal in connecting us with audiences via compelling content that conveys our core messages. Through forward-thinking communications, you'll help to enhance our profile as a leading cultural organisation in Wales and the UK. PERSON SPECIFICATION As Head of Marketing and Communications, you'll need to demonstrate the following competencies. Person Specification: Essential: Demonstrable managerial experience in the media, marketing or creative sectors. Understanding of and/or interest in the creative landscape in Wales. Proven track record in designing and delivering effective marketing and audience development campaigns that drive sales, engagement and attendances. Experience of analysing marketing metrics and producing reports that demonstrate the effectiveness of campaigns. Experience of planning and managing budgets. Proficiency with databases and/or client relationship management systems, preferably Spektrix. Familiarity with devising, managing and maintaining content for websites and digital platforms. Commitment to safeguarding and promoting the Welsh language. Ability to manage and develop internal and external working relationships. Excellent organisational and planning skills, including the ability to prioritise workload and delegate tasks accordingly. Excellent communication skills with the ability to motivate and inspire people. Commitment to excellent customer service, and the delivery of outstanding visitor experience. Experience in audience segmentation, utilising Audience Agency Spectrum or other established methods. Desirable: Welsh Communicator Effective use of CMS such as Craft Understanding of GDPR and data protection legislation Experience of devising and managing press and media campaigns Experience and/or an understanding of event management or venue operations Knowledge of brand management and development Proficient in Adobe Photoshop, Illustrator or other design packages STAFF BENEFITS Staff benefits include: 5.6 weeks of holiday per annum, including bank holidays, pro rata for part-time positions. Contributory pension scheme to which you will be auto-enrolled (subject to the conditions of the scheme). 20% off food and drink in the caffi bar. Enhanced Maternity and Adoption Pay, after a year's service. Welsh at Work scheme. Two free cinema tickets a month. Access to an Employee Assist Programme. Complimentary tea/coffee in our office space. Complimentary lunch when working in the building. Support for continuous development. Eye Care for DSE. Secure bike racks. Staff parking. Staff socials.
Apr 12, 2024
Full time
Deadline: Wednesday 1 May, 9am Interviews: Wednesday 15 May Salary: £34,000 per annum Hours: 40 hours pro rata Contract: full time, permanent Direct reports: Digital Communications Officer; Audience Development Officer - fixed term contract (post vacant) volunteers and interns as required. ABOUT CHAPTER Chapter is an international centre for contemporary arts and culture, rooted in Cardiff. For more than 50 years, it's been a catalyst for creativity and critical thinking, supporting artists and audiences to thrive and take risks. We believe that art has the power to connect us all and create meaningful change. We're a dynamic hub that produces and promotes inventive and compelling work that's open and accessible to all. Across visual art, performance and film, we present an experimental, evocative and bold programme of events all year round. Alongside our public arts programme in our gallery, theatres and cinemas, we work behind the scenes to support continuous professional development, connecting deeply with creative practitioners to support their career paths. We're also creative home to more than 50 artists' and companies who are based in our studios, offer spaces for an array of weekly and monthly classes, and operate a busy caffi bar. Our programme is celebrated internationally, but our role as a local hub is equally important. We work with and for the people on our doorstep to create compelling, experiences connecting art with community. We believe in the power of the arts to transform lives and promote personal and social wellbeing. We strive for our venue and programme to be accessible to everyone, and welcome around 500,000 people through our doors every year. OUR IDEAL CANDIDATE You'll be ambitious, organised and dynamic with demonstrable experience of working in a similar role in an arts centre, cultural institution or other public-facing environment. You'll be open and curious about art in all its forms and enjoy working in a busy and exciting environment. You'll be incredibly organised with excellent communication skills, good attention to detail, exceptional negotiation skills and the ability to handle sensitive situations with diplomacy. You'll be adaptable and able to work to tight and often challenging deadlines, remaining calm and focused under pressure. You'll thrive in a team but will also be able to work on your own initiative anticipating challenges and providing effective solutions. Our venue is for everyone, and we welcome applications from everyone. We particularly encourage those from people from a Black, Asian & Minority Ethnic background or who identify as Deaf or disabled as they are currently under-represented in our organisation. Purpose of role: The Head of Marketing and Communications works with the team to devise and implement marketing and communications strategies that expand Chapter's audience development objectives. You'll liaise closely with the programme team, and with teams across the organisation including IT, trading, community engagement, visitor services, fundraising and with our creative community. You'll have strategic responsibility for managing campaigns, audience development, press, PR and advertising, to build profile, increase visits, meet financial targets and ensure access for the widest possible audience. You'll be part of a small team that delivers ambitious marketing and communications campaigns and is pivotal in connecting us with audiences via compelling content that conveys our core messages. Through forward-thinking communications, you'll help to enhance our profile as a leading cultural organisation in Wales and the UK. PERSON SPECIFICATION As Head of Marketing and Communications, you'll need to demonstrate the following competencies. Person Specification: Essential: Demonstrable managerial experience in the media, marketing or creative sectors. Understanding of and/or interest in the creative landscape in Wales. Proven track record in designing and delivering effective marketing and audience development campaigns that drive sales, engagement and attendances. Experience of analysing marketing metrics and producing reports that demonstrate the effectiveness of campaigns. Experience of planning and managing budgets. Proficiency with databases and/or client relationship management systems, preferably Spektrix. Familiarity with devising, managing and maintaining content for websites and digital platforms. Commitment to safeguarding and promoting the Welsh language. Ability to manage and develop internal and external working relationships. Excellent organisational and planning skills, including the ability to prioritise workload and delegate tasks accordingly. Excellent communication skills with the ability to motivate and inspire people. Commitment to excellent customer service, and the delivery of outstanding visitor experience. Experience in audience segmentation, utilising Audience Agency Spectrum or other established methods. Desirable: Welsh Communicator Effective use of CMS such as Craft Understanding of GDPR and data protection legislation Experience of devising and managing press and media campaigns Experience and/or an understanding of event management or venue operations Knowledge of brand management and development Proficient in Adobe Photoshop, Illustrator or other design packages STAFF BENEFITS Staff benefits include: 5.6 weeks of holiday per annum, including bank holidays, pro rata for part-time positions. Contributory pension scheme to which you will be auto-enrolled (subject to the conditions of the scheme). 20% off food and drink in the caffi bar. Enhanced Maternity and Adoption Pay, after a year's service. Welsh at Work scheme. Two free cinema tickets a month. Access to an Employee Assist Programme. Complimentary tea/coffee in our office space. Complimentary lunch when working in the building. Support for continuous development. Eye Care for DSE. Secure bike racks. Staff parking. Staff socials.
Media Officer Position: Media Officer Location: London office-based, with a minimum of 3 days a week in the office Salary: £25,000 - £27,000 per annum Hours: Full-time (35 hours/week) Contract: Permanent Closing Date: 22nd April 2024 Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter. About the role: Reporting to the Director of Engagement, the Media Officer is a key member of the organisation's Engagement department (comprising the Marketing team and Publishing team). The post-holder is responsible for creating relevant and impactful media and content to support the promotion of and engagement with key activities. This content includes but is not limited to video, animation and podcasts and the Media Officer should be able to recommend and deliver the right solution/s to support the targets and objectives. The Media Officer will help drive engagement across the organisation's communication channels and raise the organisation's profile and reputation through impactful content and messaging. You will devise creative solutions to bring key products and services 'to life' and champion the organisation's mission and values internally and externally. Key responsibilities include: Produce media and content to support marketing activity, campaigns and projects, including video, animation, podcasts Identify new opportunities for media and content, primarily in consultation with Marketing and Publishing teams Develop a network of contacts as sources for new content Prepare and disseminate press releases and other TOPRA news/updates Manage press and PR enquiries Monitor external activity (including competitor) and incorporate best practice Support engagement activity and monitor its performance across TOPRA channels, including: Social media Regulatory Rapporteur (online journal) Online communities TOPRA App Provide additional support to Marketing and Publishing teams where necessary About you: To be successful in this role, you will be enthusiastic about the organisation and its mission and you will have a good understanding of the role of media and content along with strong communication skills. You will also bring with you the following skills and experience: Be solution-focused and open to new approaches to achieve objectives Have a strong sense of project ownership and accountability Have a positive and can-do attitude Be able to thrive under pressure Have plenty of initiative and out-of-the box thinking Be confident in face-to-face situations with customers and stakeholders, e.g. at conferences and exhibitions A minimum of one year's experience in marketing/communications or related field Educated to degree level, ideally in marketing/communications or related field Have a good working knowledge of Adobe Creative suite (particularly Premiere Pro) or similar About the organisation: The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients. They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors. They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age. If you feel you have the necessary skills for this role, then apply today! Please apply with an up-to-date CV and a cover letter outlining your suitability! Other roles you may have experience in could include Content Manager, Communications, Content, Communications and Content, Digital Communications, Marketing, Communications Manager, Communications and Content Manager, Digital Communications Manager, Marketing Manager, Media Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Apr 12, 2024
Full time
Media Officer Position: Media Officer Location: London office-based, with a minimum of 3 days a week in the office Salary: £25,000 - £27,000 per annum Hours: Full-time (35 hours/week) Contract: Permanent Closing Date: 22nd April 2024 Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter. About the role: Reporting to the Director of Engagement, the Media Officer is a key member of the organisation's Engagement department (comprising the Marketing team and Publishing team). The post-holder is responsible for creating relevant and impactful media and content to support the promotion of and engagement with key activities. This content includes but is not limited to video, animation and podcasts and the Media Officer should be able to recommend and deliver the right solution/s to support the targets and objectives. The Media Officer will help drive engagement across the organisation's communication channels and raise the organisation's profile and reputation through impactful content and messaging. You will devise creative solutions to bring key products and services 'to life' and champion the organisation's mission and values internally and externally. Key responsibilities include: Produce media and content to support marketing activity, campaigns and projects, including video, animation, podcasts Identify new opportunities for media and content, primarily in consultation with Marketing and Publishing teams Develop a network of contacts as sources for new content Prepare and disseminate press releases and other TOPRA news/updates Manage press and PR enquiries Monitor external activity (including competitor) and incorporate best practice Support engagement activity and monitor its performance across TOPRA channels, including: Social media Regulatory Rapporteur (online journal) Online communities TOPRA App Provide additional support to Marketing and Publishing teams where necessary About you: To be successful in this role, you will be enthusiastic about the organisation and its mission and you will have a good understanding of the role of media and content along with strong communication skills. You will also bring with you the following skills and experience: Be solution-focused and open to new approaches to achieve objectives Have a strong sense of project ownership and accountability Have a positive and can-do attitude Be able to thrive under pressure Have plenty of initiative and out-of-the box thinking Be confident in face-to-face situations with customers and stakeholders, e.g. at conferences and exhibitions A minimum of one year's experience in marketing/communications or related field Educated to degree level, ideally in marketing/communications or related field Have a good working knowledge of Adobe Creative suite (particularly Premiere Pro) or similar About the organisation: The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients. They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors. They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age. If you feel you have the necessary skills for this role, then apply today! Please apply with an up-to-date CV and a cover letter outlining your suitability! Other roles you may have experience in could include Content Manager, Communications, Content, Communications and Content, Digital Communications, Marketing, Communications Manager, Communications and Content Manager, Digital Communications Manager, Marketing Manager, Media Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Communications Officer Job Type : Full Time Location: Salisbury Salary: £25,119 £27,334 per annum Hours: 37 hours per week The Role Are you passionate about marketing and communications? Do you have a knack for designing and executing engaging events and competitions? If so, we have the perfect opportunity for you to showcase your talents and make a positive impact on the community as a Communications Officer at Salisbury City Council. Salisbury City Council is dedicated to enhancing the lives of our residents and promoting the growth and development of our vibrant city. We are committed to fostering a culture of inclusivity, innovation, and collaboration. As a Communications Officer, you will play a crucial role in driving our communication strategies forward. You will be responsible for developing and implementing creative marketing campaigns, managing social media platforms, and coordinating public relations efforts to effectively engage with our diverse community. Key Responsibilities Design and execute compelling marketing campaigns to promote city initiatives, events and services. Plan and organise a variety of events and competitions to foster community engagement and support council objectives. Manage social media channels and website content to ensure timely and engaging communication with residents, visitors and stakeholders. Collaborate with internal departments and external partners to coordinate communication efforts and maximise impact. Monitor and analyse communication metrics to evaluate the effectiveness of campaigns and initiatives. Proficiency in Microsoft Office suite and relevant administrative software. Skills and Qualifications Strong creative skills with the ability to design and implement engaging campaigns and events. Excellent written and verbal communication skills, with a keen eye for detail. Proficiency in social media management and digital marketing tolls. Ability to work independently and collaboratively in a fast-paced environment. Benefits Market rate salary: We are offering a salary range up to £27,334. Flexible Freedom: We understand the importance of work-life balance. Enjoy flexible hours and a hybrid work arrangement. Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays. Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey. Secure Future: Access the Local Government Pension Scheme for peace of mind. Continuous Growth: Embrace excellent training and development opportunities to further your career. Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination. Paid Care: We understand that health is a priority. We provide full contractual sick pay (length depends on service) so you can take care of yourself when needed. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website where you can complete your application. (url removed)
Apr 11, 2024
Full time
Communications Officer Job Type : Full Time Location: Salisbury Salary: £25,119 £27,334 per annum Hours: 37 hours per week The Role Are you passionate about marketing and communications? Do you have a knack for designing and executing engaging events and competitions? If so, we have the perfect opportunity for you to showcase your talents and make a positive impact on the community as a Communications Officer at Salisbury City Council. Salisbury City Council is dedicated to enhancing the lives of our residents and promoting the growth and development of our vibrant city. We are committed to fostering a culture of inclusivity, innovation, and collaboration. As a Communications Officer, you will play a crucial role in driving our communication strategies forward. You will be responsible for developing and implementing creative marketing campaigns, managing social media platforms, and coordinating public relations efforts to effectively engage with our diverse community. Key Responsibilities Design and execute compelling marketing campaigns to promote city initiatives, events and services. Plan and organise a variety of events and competitions to foster community engagement and support council objectives. Manage social media channels and website content to ensure timely and engaging communication with residents, visitors and stakeholders. Collaborate with internal departments and external partners to coordinate communication efforts and maximise impact. Monitor and analyse communication metrics to evaluate the effectiveness of campaigns and initiatives. Proficiency in Microsoft Office suite and relevant administrative software. Skills and Qualifications Strong creative skills with the ability to design and implement engaging campaigns and events. Excellent written and verbal communication skills, with a keen eye for detail. Proficiency in social media management and digital marketing tolls. Ability to work independently and collaboratively in a fast-paced environment. Benefits Market rate salary: We are offering a salary range up to £27,334. Flexible Freedom: We understand the importance of work-life balance. Enjoy flexible hours and a hybrid work arrangement. Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays. Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey. Secure Future: Access the Local Government Pension Scheme for peace of mind. Continuous Growth: Embrace excellent training and development opportunities to further your career. Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination. Paid Care: We understand that health is a priority. We provide full contractual sick pay (length depends on service) so you can take care of yourself when needed. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website where you can complete your application. (url removed)
Sales Support / Customer Support My client is a not for profit charity, advancing in the provision of digital education. They currently have an exciting opportunity for a Sales Support Officer to join their team. Sales Support Executive The Role: Reporting to the CEO Office, the Sales Support Executive will have direct relationships with the Business Development Team and other members of staff to fully support the team during the sales process. They will also have direct contact with suppliers, schools, MAT s, Local Authorities LA s and decision makers. The Sales Support Officer will play a key role in the overall growth of the business and Sales Team by improving the efficiency of the onboarding of our customers. The role will involve a can do attitude to assist the team with collating reports and documents in a short space of time The successful candidate must be an excellent communicator who is proactive, confident and highly organised. In order to be successful in this role you will need to be proactive; show positive attitude and a 'can do' approach towards admin work. Sales Support Executive Key Responsibilities: - Develop a deep understanding of the organisation s internal processes - Develop an understanding of the online education and products available - Build relationships with internal teams and key contacts - Maintain the CRM (Asana or HubSpot) - Demonstrate a fair understanding of where all clients are in the sales teams pipeline - Resolve issues / concerns regarding new applications effectively and efficiently, whilst utilising a sound knowledge of products, including policies and onboarding requirements. - Manage the correspondence between the Sales Team and their partners - Monitoring customer accounts and generating quotes, sales orders and invoices via the databases - Providing data and reports to help the Sales Team Sales Support Executive Experience : - Previous experience in handling customer interactions. - Good administrative skills - Experience from a similar industry or sales is desirable. Although specific in-house training will be given - Excellent communication skills - both verbal and written - Excellent computer skills including Microsoft office highly proficient in excel, and mail merging - Excellent telephone manner - Accuracy and attention to detail - Good organisational skills - Good computer and keyboard skills - An ability to work under pressure and to deadlines - An ability to work independently and as a team - Desire to learn about the industry and acquire new skills
Apr 11, 2024
Full time
Sales Support / Customer Support My client is a not for profit charity, advancing in the provision of digital education. They currently have an exciting opportunity for a Sales Support Officer to join their team. Sales Support Executive The Role: Reporting to the CEO Office, the Sales Support Executive will have direct relationships with the Business Development Team and other members of staff to fully support the team during the sales process. They will also have direct contact with suppliers, schools, MAT s, Local Authorities LA s and decision makers. The Sales Support Officer will play a key role in the overall growth of the business and Sales Team by improving the efficiency of the onboarding of our customers. The role will involve a can do attitude to assist the team with collating reports and documents in a short space of time The successful candidate must be an excellent communicator who is proactive, confident and highly organised. In order to be successful in this role you will need to be proactive; show positive attitude and a 'can do' approach towards admin work. Sales Support Executive Key Responsibilities: - Develop a deep understanding of the organisation s internal processes - Develop an understanding of the online education and products available - Build relationships with internal teams and key contacts - Maintain the CRM (Asana or HubSpot) - Demonstrate a fair understanding of where all clients are in the sales teams pipeline - Resolve issues / concerns regarding new applications effectively and efficiently, whilst utilising a sound knowledge of products, including policies and onboarding requirements. - Manage the correspondence between the Sales Team and their partners - Monitoring customer accounts and generating quotes, sales orders and invoices via the databases - Providing data and reports to help the Sales Team Sales Support Executive Experience : - Previous experience in handling customer interactions. - Good administrative skills - Experience from a similar industry or sales is desirable. Although specific in-house training will be given - Excellent communication skills - both verbal and written - Excellent computer skills including Microsoft office highly proficient in excel, and mail merging - Excellent telephone manner - Accuracy and attention to detail - Good organisational skills - Good computer and keyboard skills - An ability to work under pressure and to deadlines - An ability to work independently and as a team - Desire to learn about the industry and acquire new skills
Fostering Recruitment Officer Job Description Brent Council are looking for a Fostering Recruitment Officer to join their team. The successful candidate will be responsible for managing creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent. The Fostering Recruitment Officer will be required to collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy. They will also be responsible for developing and sustaining effective professional relationships, identifying and driving existing and new marketing initiatives, and managing performance to deliver agreed results and meet agreed deadlines. Key Responsibilities Manage creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent Collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy Develop and sustain effective professional relationships Identify and drive existing and new marketing initiatives Manage performance to deliver agreed results and meet agreed deadlines Use Microsoft Packages and other image/video editing software Collate data management information Work with the public, especially ethnic minority communities Develop and operate effective Quality Assurance procedures Manage information systems and related I.T. functions Requirements Educated to degree level or equivalent Knowledge of issues related to fostering marketing and recruitment Knowledge of digital marketing practices Significant experience in selling, marketing including digital marketing, promotion and recruitment activities Experience of work within marketing, communications and/or public relations organisations Job Details Job Title: Fostering Recruitment Officer Job Type: Fixed-Term Contract (12 Months) covering maternity Salary: 39,264 Location: Brent Start Date: ASAP If you are interested in this exciting opportunity, please submit your CV
Apr 11, 2024
Contractor
Fostering Recruitment Officer Job Description Brent Council are looking for a Fostering Recruitment Officer to join their team. The successful candidate will be responsible for managing creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent. The Fostering Recruitment Officer will be required to collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy. They will also be responsible for developing and sustaining effective professional relationships, identifying and driving existing and new marketing initiatives, and managing performance to deliver agreed results and meet agreed deadlines. Key Responsibilities Manage creative multimedia marketing and publicity campaigns to increase the recruitment of Foster carers in Brent Collate and manage information about the needs of looked after children in Brent and the types of carers needed to inform the recruitment strategy Develop and sustain effective professional relationships Identify and drive existing and new marketing initiatives Manage performance to deliver agreed results and meet agreed deadlines Use Microsoft Packages and other image/video editing software Collate data management information Work with the public, especially ethnic minority communities Develop and operate effective Quality Assurance procedures Manage information systems and related I.T. functions Requirements Educated to degree level or equivalent Knowledge of issues related to fostering marketing and recruitment Knowledge of digital marketing practices Significant experience in selling, marketing including digital marketing, promotion and recruitment activities Experience of work within marketing, communications and/or public relations organisations Job Details Job Title: Fostering Recruitment Officer Job Type: Fixed-Term Contract (12 Months) covering maternity Salary: 39,264 Location: Brent Start Date: ASAP If you are interested in this exciting opportunity, please submit your CV
The job of the Senior Marketing and Events Officer will be to work closely with the Head of Marketing to help deliver an annual engagement plan including the delivery of digital and in-person member events and deliver marketing campaigns for IEMA members. The role will also be responsible for supporting with the delivery of IEMA Connect; IEMA's annual members conference, and to help support the development and expansion of partnerships with industry leading events to increase IEMA's profile. The role: Key Responsibilities and Accountabilities: You will be responsible for the following activities; Help plan and deliver a programme of internally-led events, both digital and face-to-face. Ensure that the engagement plan delivers on IEMA's business objectives while pulling together a seamless experience for IEMA members. Help to deliver the annual, online, global members' conference, IEMA Connect, by planning the project inclusive of logistics and agenda, and being a core part of a project team to deliver a conference that will increase satisfaction and retention, and showcase our diverse profession. Coordinate marketing campaigns to promote IEMA's webinar programme, including putting the webinar registration online, creating a promotional plan, and providing feedback from members after the webinar to support the development of the engagement programme. The webinar series includes stand-alone policy and practice sessions, member only series like How To and policy consultations such as the Environment Bill. Build relationships with industry event producers to help increase IEMA's profile in line with business objectives through mutually beneficial working agreements, or contras. This includes researching current industry events, working with the senior leadership team to establish priorities, building relationships with event organisers, creating partnership agreements and coordinating IEMA's resource to deliver the agreements. Help to act as brand guardian, ensuring that brand guidelines are adhered to across marketing platforms and materials, review and update branding resources and make any suggestions for change. Work with the Head of Marketing to help deliver effective marketing campaigns to support IEMA's objectives for retention of new individual members, the sale of training courses and other partner activities. The Candidate: Qualifications & Experience: Proven experience in planning and delivering effective marketing campaigns. Proven experience in planning and delivering successful online digital and in person events or projects. Experience of working with a broad customer base or membership. Experience of using digital platforms to engage people. Must be comfortable and not phased in using technology for live events. Knowledge and/or interest in the sustainability sector would be a distinct advantage Person Specification You are most likely currently working within marketing, communications or events and looking for a new challenge to further develop your skills. You must have a good understanding and proven experience of planning and delivering successful digital and face to face events or projects, and working with a broad customer or membership base. You will have the ability and some experience in helping to produce marketing plans for events, and a desire to play a positive part in the wider marketing team. We are a small and passionate marketing and events team who are focused on making a difference within the sustainability sector. This role would suit someone who enjoys carrying out a variety of deadline driven tasks on multiple projects, likes dealing with customers and is technically comfortable using digital platforms. Essential to this role; Is someone who has outstanding co-ordination and organisation skills and excellent attention to detail and the ability to consistently deliver on administrative tasks. Has intermediate to advanced proficiency in Microsoft Office, Sharepoint and Microsoft Teams and other digital platforms Has the ability to work independently, be a strong team player, have proven experience of developing strong relationships and be able to communicate at all levels within the organisation and externally. You must be a methodical worker who thrives on a busy workload, can work on your own initiative, is decisive and enjoys solving problems and can think on your feet. You must have a desire to produce high quality work and continuously think of improvements. You will ideally also have an interest in sustainability as this is central to IEMA. Place of work: As this role is UK home based it will be essential that you have reliable home broadband and the ability and motivation to work from home with reduced supervision but as part of a team. There will be the requirement to attend in person events and staff meetings at various UK locations. Candidates must therefore be based in the UK, ideally in the Central Midlands area and be able to occasionally travel within the UK (all travel can be expensed). Company Benefits: In return you will receive a competitive salary (depending on experience), 25 days holiday (plus 3 days off at Christmas), 6% employer pension contributions, life assurance, medical cashplan, group income protection and perkbox benefits. To read all about our benefits you can visit our Why Work for Us page on our website For job enquiries or to apply: Write to IEMA's HR Partners at . Your application must include a CV and a cover letter. In your cover letter you must set out the relevant experience you have and why you believe you are suitable for this role. Closing Date for Applications - 8 th May 2024.
Apr 11, 2024
Full time
The job of the Senior Marketing and Events Officer will be to work closely with the Head of Marketing to help deliver an annual engagement plan including the delivery of digital and in-person member events and deliver marketing campaigns for IEMA members. The role will also be responsible for supporting with the delivery of IEMA Connect; IEMA's annual members conference, and to help support the development and expansion of partnerships with industry leading events to increase IEMA's profile. The role: Key Responsibilities and Accountabilities: You will be responsible for the following activities; Help plan and deliver a programme of internally-led events, both digital and face-to-face. Ensure that the engagement plan delivers on IEMA's business objectives while pulling together a seamless experience for IEMA members. Help to deliver the annual, online, global members' conference, IEMA Connect, by planning the project inclusive of logistics and agenda, and being a core part of a project team to deliver a conference that will increase satisfaction and retention, and showcase our diverse profession. Coordinate marketing campaigns to promote IEMA's webinar programme, including putting the webinar registration online, creating a promotional plan, and providing feedback from members after the webinar to support the development of the engagement programme. The webinar series includes stand-alone policy and practice sessions, member only series like How To and policy consultations such as the Environment Bill. Build relationships with industry event producers to help increase IEMA's profile in line with business objectives through mutually beneficial working agreements, or contras. This includes researching current industry events, working with the senior leadership team to establish priorities, building relationships with event organisers, creating partnership agreements and coordinating IEMA's resource to deliver the agreements. Help to act as brand guardian, ensuring that brand guidelines are adhered to across marketing platforms and materials, review and update branding resources and make any suggestions for change. Work with the Head of Marketing to help deliver effective marketing campaigns to support IEMA's objectives for retention of new individual members, the sale of training courses and other partner activities. The Candidate: Qualifications & Experience: Proven experience in planning and delivering effective marketing campaigns. Proven experience in planning and delivering successful online digital and in person events or projects. Experience of working with a broad customer base or membership. Experience of using digital platforms to engage people. Must be comfortable and not phased in using technology for live events. Knowledge and/or interest in the sustainability sector would be a distinct advantage Person Specification You are most likely currently working within marketing, communications or events and looking for a new challenge to further develop your skills. You must have a good understanding and proven experience of planning and delivering successful digital and face to face events or projects, and working with a broad customer or membership base. You will have the ability and some experience in helping to produce marketing plans for events, and a desire to play a positive part in the wider marketing team. We are a small and passionate marketing and events team who are focused on making a difference within the sustainability sector. This role would suit someone who enjoys carrying out a variety of deadline driven tasks on multiple projects, likes dealing with customers and is technically comfortable using digital platforms. Essential to this role; Is someone who has outstanding co-ordination and organisation skills and excellent attention to detail and the ability to consistently deliver on administrative tasks. Has intermediate to advanced proficiency in Microsoft Office, Sharepoint and Microsoft Teams and other digital platforms Has the ability to work independently, be a strong team player, have proven experience of developing strong relationships and be able to communicate at all levels within the organisation and externally. You must be a methodical worker who thrives on a busy workload, can work on your own initiative, is decisive and enjoys solving problems and can think on your feet. You must have a desire to produce high quality work and continuously think of improvements. You will ideally also have an interest in sustainability as this is central to IEMA. Place of work: As this role is UK home based it will be essential that you have reliable home broadband and the ability and motivation to work from home with reduced supervision but as part of a team. There will be the requirement to attend in person events and staff meetings at various UK locations. Candidates must therefore be based in the UK, ideally in the Central Midlands area and be able to occasionally travel within the UK (all travel can be expensed). Company Benefits: In return you will receive a competitive salary (depending on experience), 25 days holiday (plus 3 days off at Christmas), 6% employer pension contributions, life assurance, medical cashplan, group income protection and perkbox benefits. To read all about our benefits you can visit our Why Work for Us page on our website For job enquiries or to apply: Write to IEMA's HR Partners at . Your application must include a CV and a cover letter. In your cover letter you must set out the relevant experience you have and why you believe you are suitable for this role. Closing Date for Applications - 8 th May 2024.